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Best software support technician certifications
Software support technician certifications allow job seekers to demonstrate their competency as an software support technician to employers. However, not all software support technician certifications provide the same value for job seekers.
The best certifications for a software support technician are Network 5 Certification, Certified Network Computer Technician (CNCT), and Security 5 Certification.
Below is a list of the best software support technician certifications. Obtaining an software support technician certification will give you a leg up when you apply for jobs and increase your potential salary.
7 best certifications for software support technicians
| Rank | Software support technician certification | Organization |
|---|---|---|
| 1 | Network 5 Certification | EC-Council |
| 2 | Certified Network Computer Technician (CNCT) | ETA |
| 3 | Security 5 Certification | EC-Council |
| 4 | Software Engineering Master Certification (SEMC) | IEEE |
| 5 | Cisco Certified Network Associate (CCNA) | Global Knowle... |
| 6 | Microsoft Certified Desktop Support Technician (MCDST) | MS |
| 7 | Certified Phlebotomy Technician (CPT) | NHA |
7 best software support technician certifications
1. Network 5 Certification
Technology today is 'networked' - even in the literal sense. Networks have become an integral part of mundane existence. It is inconceivable to think of communications exclusive of networks. Network 5 serves to expose the learner to basic networking concepts.
- More than two years of education or training after high school required? No
- More than two years of work experience required? No
- Oral or written exam required? Yes
- Renewal required?
2. Certified Network Computer Technician (CNCT)
Certified Network Computer Technicians are expected to obtain knowledge of computer electronics basic concepts, Internet and networking technology applicable to various areas of the computer industry. Once the CNCT has acquired these skills, abilities and knowledge, he or she will be able to enter employment in any part of the computer industry. With minimal training in areas unique to the specific products, the CNCT should become a profitable and efficient part of the computer industry workforce.
- More than two years of education or training after high school required? No
- More than two years of work experience required? No
- Oral or written exam required? Yes
- Renewal required? Every 4 year(s)
3. Security 5 Certification
The Security5 Certification is the entry level for anyone interested in learning computer networking and security basics. The Security5 program gives individuals basic networking literacy skills to begin high-end IT programs.
- More than two years of education or training after high school required? Yes
- More than two years of work experience required? No
- Oral or written exam required? Yes
- Renewal required? Every 3 year(s)
4. Software Engineering Master Certification (SEMC)
This professional competency certification requires successful completion of Certificates of Proficiency in twelve key knowledge areas: Software Engineering Requirements, Software Engineering Design, Software Engineering Construction, Software Engineering Testing, Software Engineering Maintenance, Software Engineering Configuration Management, Software Engineering Quality, Software Engineering Processes, Software Engineering Models & Methods, Software Engineering Management, Software Engineering Project Management, Software Engineering Economics and the successful completion of two advanced applied modules.
- More than two years of education or training after high school required? No
- More than two years of work experience required? No
- Oral or written exam required? Yes
- Renewal required? Every 3 year(s)
5. Cisco Certified Network Associate (CCNA)
CCNA certification is the first level of Cisco Career certification and indicates a foundation in and apprentice knowledge of networking. CCNA certified professionals can install, configure, and operate LAN, WAN, and dial access services for small networks (100 nodes or fewer), including but not limited to use of these protocols: IP, IGRP, Serial, Frame Relay, IP RIP, VLANs, RIP, Ethernet, Access Lists.
- More than two years of education or training after high school required? No
- More than two years of work experience required? No
- Oral or written exam required? Yes
- Renewal required? Every 3 year(s)
6. Microsoft Certified Desktop Support Technician (MCDST)
Boost your IT support career with unmatched validation as a Microsoft Certified Desktop Support Technician (MCDST). This credential proves your ability to successfully troubleshoot desktop environments that run on the Microsoft Windows operating system. It also shows you have the necessary soft skills to educate users and help them solve hardware and software operation and application problems on Windows.
- More than two years of education or training after high school required? No
- More than two years of work experience required? No
- Oral or written exam required? Yes
- Renewal required? No
7. Certified Phlebotomy Technician (CPT)
A Certified Phlebotomy Technician (CPT) draws blood from patients or donors in hospitals, blood banks, or similar facilities for analysis or other medical purposes.
- More than two years of education or training after high school required? Yes
- More than two years of work experience required? Yes
- Oral or written exam required? Yes
- Renewal required? Every 2 year(s)
What is the best certification for a software support technician?
The best software support technician certification is Network 5 Certification. The Network 5 Certification is awarded by the EC-Council.
Here's a bit more background on how to obtain this software support technician certification:
- To become a certified Network 5 Certification, you need to pass the exam.
- Lucky you - certification doesn't require more than two years of work experience.
- Renew certification every year.
The most common combination of software support technician certifications include: Network 5 Certification, Certified Network Computer Technician (CNCT), and Security 5 Certification.
Online courses for software support technicians to earn certifications
1. Introduction to Technical Support
Technical Support professionals are in great demand! This is the first course in the IBM IT Support Professional Certificate program, designed to prepare you for a rewarding career in technical support. You will begin this self-paced course by learning what Informational Technology (IT) support is all about. You'll find out the roles and responsibilities of Technical Support professionals and become familiar with all the different career paths you can take in Technical Support. You will also...
2. IBM IT Support
Prepare for an in-demand career in Information Technology (IT). In this program, you’ll develop a strong foundation in IT fundamentals, networking, cybersecurity, and cloud computing to get job-ready in as little as 3 months, with no prior experience or degree needed to get started.\n\nAlmost every organization, business, or individual relies on technology. A career in IT Support is about providing technological assistance to better optimize organizational efficiency. This can include...
3. IT Support Technical Skills Bootcamp
Hands-on Technical skills for IT Support Professionals...
4. Desktop IT Support Level 1 & 2 in real life (Troubleshooting
Learn everything in real life Troubleshooting for IT Help Desk , Helpdesk , IT Support , System Administration and IT...
5. Computer Hardware and Software
This course provides foundational understanding of how computers process information through hardware and software. You will investigate the world of Information Technology (IT) and survey hardware components, mobile devices, operating systems, programs and apps, network fundamentals, the Internet, and touch on security and ethics...
6. Network Support Fundamentals
Dive into the realm of network support with the Network Support Fundamentals course. This online course is meticulously designed to introduce you to the essential skills needed for supporting enterprise networks - one of the most in-demand skill sets in the digital landscape. By the end of this course you will be able to explain network security basics, monitor network performance, and provide essential professional support. Ideal for beginners aiming for an entry-level IT career or current IT...
7. Computer Hardware, Operating System and Networking
For Any Graduates/Engineering/Diploma/Arts & Science/Freshers/Home Users/Individuals/Desktop Support/FM/Service Engineer...
8. IT/Desktop Computer Support- Troubleshooting for Technicians
Learn how to troubleshoot desktop computer issues as an IT Support Technician on real-world organisational networks...
9. IT Support Technical Skills Helpdesk
Hands-on Technical skills for IT Support Learners...
10. Computer Network Fundamentals- IT Helpdesk & Desktop Support
Learn the basic fundamentals of computer networking & OSI model for desktop support and IT service desk technicians...
11. Basic Computer Course - Windows 7/10 - IT & Desktop Support
Basic computer course with troubleshooting skills -computer hardware and computer networking, for IT support technicians...
12. Advanced IT Troubleshooting for Helpdesk Support Technicians
Learn some of the less common IT troubleshooting techniques for Windows computers...
13. Active Directory & Group Policy Administration for IT Techs
Active Directory & Group Policy Administration Basics for Helpdesk and Desktop / IT Support Technicians...
14. IT & Technical Support Guide to Helpdesk, Desktop & Servers
Learn how the different levels of IT technical support work, from service desk to infrastructure and server support...
15. Windows Server 2019: Active Directory, GPO, R. Server Access
Training For Beginners - Become a Network Administrator in Microsoft Windows Server 2019 with Remote Server Access!...
16. Customer Service & Support For Customer Service Executives
Learn Customer Service Skills & Provide Excellent Customer Support, Customer Experience & How To Manage Upset Customers...
17. Customer Service, Customer Support, And Customer Experience
Customer service, customer support, and customer experience training. Loyal clients through world-class customer service...
18. IT Support/HelpDesk Fundamentals - 9 Topics in one course!
Master the skills and attributes sought after by employers for IT Help Desk, IT Support, and IT Technician positions...
19. Active Directory on Windows Server
Learn how to deploy and manage all aspects of Active Directory, Group Policy, DNS and many more technologies...
20. TOTAL: Active Directory with Windows Server 2016
Identity, Access, and Authentication with Microsoft AD and Identity with Windows Server 2016...