Software support technician demographics and statistics in the US
Software support technician demographics research summary. Zippia estimates software support technician demographics and statistics in the United States by using a database of 30 million profiles. Our software support technician estimates are verified against BLS, Census, and current job openings data for accuracy. Zippia's data science team found the following key facts about software support technicians after extensive research and analysis:
- There are over 301,019 software support technicians currently employed in the United States.
- 26.2% of all software support technicians are women, while 73.8% are men.
- The average software support technician age is 42 years old.
- The most common ethnicity of software support technicians is White (54.6%), followed by Hispanic or Latino (16.5%), Asian (12.4%) and Black or African American (10.6%).
- Software support technicians are most in-demand in Iowa City, IA.
- The finance industry is the highest-paying for software support technicians.
- San Francisco, CA pays an annual average wage of $106,847, the highest in the US.
- In 2022, women software support technicians earned 97% of what men earned.
- 11% of all software support technicians are LGBT.
- Nevada is the best state for software support technicians to live.
- Software support technicians are 50% more likely to work at private companies in comparison to public companies.
On this page
Software support technician demographics by:
Software support technician gender statistics
26.2% of software support technicians are women and 73.8% of software support technicians are men.
- Male, 73.8%
- Female, 26.2%
Software support technician gender ratio
| Gender | Percentages |
|---|---|
| Male | 73.8% |
| Female | 26.2% |
Software support technician gender pay gap
Women earn 97¢ for every $1 earned by men
Male income
$82,413
Female income
$80,171
Software support technician gender ratio over time
This data breaks down the percentage of men and women in software support technician positions over time. Currently, 26.2% of software support technicians are female.
Software support technician gender ratio by year
| Year | Male | Female |
|---|---|---|
| 2010 | 68.48% | 31.52% |
| 2011 | 69.52% | 30.48% |
| 2012 | 71.03% | 28.97% |
| 2013 | 71.57% | 28.43% |
| 2014 | 71.97% | 28.03% |
| 2015 | 73.80% | 26.20% |
| 2016 | 73.94% | 26.06% |
| 2017 | 73.84% | 26.16% |
| 2018 | 74.59% | 25.41% |
| 2019 | 73.25% | 26.75% |
| 2020 | 73.77% | 26.23% |
| 2021 | 73.82% | 26.18% |
Software support technician related jobs gender ratio
We compared software support technicians with similar job titles to see how gender ratios vary. As you can see, dell certified systems expert and software applications architect have the biggest gender ratio gaps.
| Job title | Male | Female |
|---|---|---|
| Informatics Nurse Specialist | 13% | 87% |
| Clinical Support Specialist | 22% | 78% |
| Clinic Administrator | 23% | 77% |
| Software Support Technician | 74% | 26% |
| Senior Data Center Engineer | 98% | 2% |
| Software Applications Architect | 98% | 2% |
| Dell Certified Systems Expert | 99% | 1% |
Male
Female
100%
75%
50%
25%
0%
0%
25%
50%
75%
100%
Software support technician demographics by race
The most common ethnicity among software support technicians is White, which makes up 54.6% of all software support technicians. Comparatively, 16.5% of software support technicians are Hispanic or Latino and 12.4% of software support technicians are Asian.
- White, 54.6%
- Hispanic or Latino, 16.5%
- Asian, 12.4%
- Black or African American, 10.6%
- Unknown, 5.4%
- American Indian and Alaska Native, 0.5%
Software support technician race
| Software support technician race | Percentages |
|---|---|
| White | 54.6% |
| Hispanic or Latino | 16.5% |
| Asian | 12.4% |
| Black or African American | 10.6% |
| Unknown | 5.4% |
| American Indian and Alaska Native | 0.5% |
Software support technician race and ethnicity over time
See how software support technician racial and ethnic diversity trended since 2010 according to the United States Census Bureau data.
Software support technician race and ethnicity by year
| Year | White | Black or African American | Asian | Hispanic or Latino |
|---|---|---|---|---|
| 2010 | 63.22% | 11.04% | 9.04% | 13.56% |
| 2011 | 63.92% | 11.13% | 9.18% | 13.06% |
| 2012 | 62.66% | 11.37% | 9.43% | 13.70% |
| 2013 | 61.59% | 10.61% | 10.24% | 14.08% |
| 2014 | 61.30% | 10.82% | 9.89% | 14.79% |
| 2015 | 61.21% | 10.28% | 11.07% | 14.68% |
| 2016 | 61.00% | 10.25% | 11.04% | 14.57% |
| 2017 | 60.21% | 9.91% | 11.50% | 14.97% |
| 2018 | 60.33% | 9.87% | 11.58% | 14.71% |
| 2019 | 58.52% | 9.79% | 12.29% | 15.83% |
| 2020 | 56.48% | 10.36% | 12.07% | 16.00% |
| 2021 | 54.62% | 10.60% | 12.44% | 16.53% |
Software support technician wage gap by race
According to our data, asian software support technicians have the highest average salary compared to other ethnicities. Black or african american software support technicians have the lowest average salary at $78,731.
| Ethnicity | Salary |
|---|---|
| Unknown | $80,037 |
| White | $81,615 |
| Black or African American | $78,731 |
| Asian | $92,016 |
| Hispanic or Latino | $80,336 |
Average software support technician age
See how the average age of software support technicians varies based on ethnicity and gender.
Male
Female
Software support technician age by race and gender
| Race | Male age | Female age |
|---|---|---|
| Black or African American | 44 | 43 |
| Unknown | 40 | 45 |
| Asian | 41 | 41 |
| Hispanic or Latino | 37 | 39.5 |
| White | 41 | 46 |
| American Indian and Alaska Native | 41 |
Software support technician age breakdown
The average age of software support technicians is 40+ years years old, representing 56% of the software support technician population.
Software support technician age breakdown
| Software Support Technician Years | Percentages |
|---|---|
| 40+ years | 56% |
| 30-40 years | 30% |
| 20-30 years | 15% |
Software support technician educational attainment
The most common degree for software support technicians is bachelor's degree, with 59% of software support technicians earning that degree. The second and third most common degree levels are associate degree degree at 23% and associate degree degree at 8%.
- Bachelor's, 59%
- Associate, 23%
- Master's, 8%
- High School Diploma, 5%
- Other Degrees, 5%
Software support technicians by degree level
| Software support technician degree | Percentages |
|---|---|
| Bachelor's | 59% |
| Associate | 23% |
| Master's | 8% |
| High School Diploma | 5% |
| Other Degrees | 5% |
Software support technician jobs you might like
Software support technician wage gap by degree level
According to the data, software support technicians with a Master's degree earn more than those without, at $97,788 annually. With a Doctorate degree, software support technicians earn a median annual income of $92,863 compared to $83,669 for software support technicians with an Bachelor's degree.
| Education | Salary |
|---|---|
| Master's Degree | $97,788 |
| High School Diploma or Less | $74,005 |
| Bachelor's Degree | $83,669 |
| Doctorate Degree | $92,863 |
| Some College/ Associate Degree | $75,808 |
Software support technician employment statistics
Most software support technicians work for a private in the technology industry.
Company size where software support technicians work
Below, you can see the size of companies where software support technicians work.
Software support technician jobs by employer size
| Company size | Percentages |
|---|---|
| < 50 employees | 5% |
| 50 - 100 employees | 12% |
| 100 - 500 employees | 15% |
| 500 - 1,000 employees | 7% |
| 1,000 - 10,000 employees | 29% |
| > 10,000 employees | 33% |
Software support technician jobs by company type
Employees with the software support technician job title have their preferences when it comes to working for a company. For instance, most software support technicians prefer to work at private companies over public companies.
Software support technician jobs by sector
| Company type | Percentages |
|---|---|
| Education | 11% |
| Public | 38% |
| Private | 50% |
| Government | 2% |
Software support technician jobs by industry
The most common industries for software support technicians are technology, professional and education.
Software support technician industry statistics
| Industry | Percentages |
|---|---|
| Technology | 24% |
| Fortune 500 | 16% |
| Professional | 9% |
| Education | 9% |
| Finance | 8% |
| Manufacturing | 5% |
| Health Care | 5% |
| Telecommunication | 4% |
| Retail | 4% |
| Media | 3% |
| Internet | 2% |
| Utilities | 2% |
| Start-up | 2% |
| Pharmaceutical | 1% |
| Hospitality | 1% |
| Transportation | 1% |
| Government | 1% |
| Automotive | 1% |
| Agriculture | 1% |
| Insurance | 1% |
| Real Estate | 1% |
| Energy | 1% |
Software support technician turnover and employment statistics
Software support technician unemployment rate over time
The unemployment rate for software support technicians between 2008 and the most recent data has varied, according to the Bureau of Labor Statistics.
Software support technician unemployment rate by year
| Year | Software support technician unemployment rate |
|---|---|
| 2010 | 7.58% |
| 2011 | 6.70% |
| 2012 | 5.32% |
| 2013 | 5.21% |
| 2014 | 4.89% |
| 2015 | 4.00% |
| 2016 | 3.51% |
| 2017 | 3.56% |
| 2018 | 3.06% |
| 2019 | 3.58% |
| 2020 | 4.61% |
| 2021 | 4.34% |
Average software support technician tenure
The average software support technician stays at their job for 1-2 years, based on the 4,836 software support technicians resumes in Zippia's database.
Software support technician tenure statistics
| Number of years | Percentages |
|---|---|
| Less than 1 year | 27% |
| 1-2 years | 36% |
| 3-4 years | 13% |
| 5-7 years | 11% |
| 8-10 years | 5% |
| 11+ years | 8% |
Software support technician LGBT ratio compared to similar jobs
Review the percent of software support technicians that are members of the LGBT community. You can see how this compares to similar jobs in the chart below.
| Job title | LGBT | Job openings |
|---|---|---|
| Senior Communications Engineer | 7.31% | 48,258 |
| ETL Lead | 8.42% | 31,461 |
| User Experience Team Lead | 8.46% | 48,325 |
| Director Security Management | 8.59% | 117,571 |
| Maintenance Administrator | 9.03% | 107,366 |
| Paper Tester | 10.54% | 7,801 |
| Software Support Technician | 10.88% | - |
Similar software support technician jobs LGBT demographics
| Profession | Percentages of LGBT | Job openings |
|---|---|---|
| Senior Communications Engineer | 7.31% | 48,258 |
| ETL Lead | 8.42% | 31,461 |
| User Experience Team Lead | 8.46% | 48,325 |
| Director Security Management | 8.59% | 117,571 |
| Maintenance Administrator | 9.03% | 107,366 |
| Paper Tester | 10.54% | 7,801 |
Foreign languages spoken by software support technicians
The most common foreign language among software support technicians is Spanish at 48.6%. The second-most popular foreign language spoken is French at 9.8% and Portuguese is the third-most popular at 6.0%.
- Spanish, 48.6%
- French, 9.8%
- Portuguese, 6.0%
- Chinese, 4.4%
- Japanese, 3.8%
- Other, 27.4%
Software support technician languages spoken
| Foreign language | Percentages |
|---|---|
| Spanish | 48.6% |
| French | 9.8% |
| Portuguese | 6.0% |
| Chinese | 4.4% |
| Japanese | 3.8% |
| Other | 27.4% |
