Software support technician job description

Leading the future in luxury electric and mobility
At Lucid, we set out to introduce the most captivating, luxury electric vehicles that elevate the human experience and transcend the perceived limitations of space, performance, and intelligence. Vehicles that are intuitive, liberating, and designed for the future of mobility.

We plan to lead in this new era of luxury electric by returning to the fundamentals of great design - where every decision we make is in service of the individual and environment. Because when you are no longer bound by convention, you are free to define your own experience.

Come work alongside some of the most accomplished minds in the industry. Beyond providing competitive salaries, we're providing a community for innovators who want to make an immediate and significant impact. If you are driven to create a better, more sustainable future, then this is the right place for you.

The Sr. Software Support Technician - Telematics, has a history of working on Wi-Fi, LTE, Bluetooth, and
networking communication protocols. Is an expert in the Ubuntu/Linux environment, has an excellent
knowledge of system level commands and a passion for working on the best EV on earth!

**This role is located on-site in Casa Grande, AZ.**
Role Responsibilities:Organize and manage inventory of TCUs being FlashedPerform Flash and Re-Flash activities Perform root cause analysis
Required Qualifications:Associates degree or Trade School Experience in Electronics or Related Industry.Experience with using Windows/PC/Linux and executing scripts Experience with creating wire harness and maintaining test benches
Preferred Qualifications:5 years automotive industry (UDS, DoIP, CAN, ECU)5 years Telematics Control Unit knowledge5 years Experienced in creating wire Harnesses on Test Bench in a Manufacturing Setting5 years Electronics and Troubleshooting in a Manufacturing Environment
At Lucid, we don't just welcome diversity - we celebrate it! Lucid Motors is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity and expression, marital status, and any other characteristic protected under applicable State or Federal laws and regulations.

Notice regarding COVID-19 protocols
At Lucid, we prioritize the health and wellbeing of our employees, families, and friends above all else. In response to the novel Coronavirus all new Lucid employees, whose job will be based in the United States may or may not be required to provide original documentation confirming status as having received the prescribed inoculation (doses). Vaccination requirements are dependent upon location and position, please refer to the job description for more details.

Individuals in positions requiring vaccinations may seek a medical and/or religious exemption from this requirement and may be granted such an accommodation after submitting a formal request to and the subsequent review and approval thereof by our dedicated Covid-19 Response team.

To all recruitment agencies: Lucid Motors does not accept agency resumes. Please do not forward resumes to our careers alias or other Lucid Motors employees. Lucid Motors is not responsible for any fees related to unsolicited resumes.

Are you the kind of person who enjoys helping others with computer and software related issues to enable them to work effectively and efficiently? Meissner Filtration Products is looking for a talented, skilled technician to support our rapidly growing company. The software support technician will work closely with end-users and the software development team to help resolve software support issues. Maybe the problem is a user training issue, maybe the problem is a bug in the software, you will be the one to help troubleshoot and identify the root cause of such issues ensuring the issue is resolved and well documented for future reference. The ideal candidate will have the ability to effectively communicate, as well as to build rapport, and trust with team members both technical and non-technical. We need a highly motivated, self-starting individual who has a high level of interest in solving problems efficiently and accurately.
Essential Duties and Responsibilities

Duties and responsibilities include the following. Other duties may be assigned.

+ Help resolve issues and provide technical assistance for end-users who are using our manufacturing and ERP software solutions.

+ Provide input on new software features and perform as an end-user advocate.

+ Respond to online and phone support requests from our end-users.

+ Gather information for analysis and document detailed information, processes, and resolution requirements for reported issues.

+ Test and verify corrections with end-users to ensure corrections meet business requirements.

+ Track end-user issues and resolutions using Azure DevOps.

+ Participate in design and development meetings and software testing efforts to understand upcoming development changes and validate software accuracy.

Qualifications, Education & Experience

The requirements listed below are representative of the knowledge, skill, and/or ability required to successfully function in this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

+ AS Degree in Computer Science or Information Systems is desirable.

+ 1-2 years of desktop or software support experience is strongly desired. Experience in a manufacturing environment is preferred.

+ Excellent team player with good written and oral communication and interpersonal skills with both non-technical & technical co-workers is required.

+ Ability to multitask and independently solve complex issues.

+ Highly motivated and driven by a desire to solve difficult problems and learn new technology.

+ Knowledge of databases and system data integration concepts is desired.

+ Ability to leverage root cause analysis techniques to collect information for documentation.

+ The ability to collect, evaluate, and document detailed information.

+ Strong troubleshooting and critical thinking skills.

+ Positive and professional demeanor.

+ Previous experience in supporting ERP, financial, and/or manufacturing systems is desirable.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee frequently is required to walk and sit. The employee is occasionally required to stoop, kneel, crouch, or crawl. Specific vision abilities required by this job include close vision, depth perception, and ability to adjust focus. Occasional work may be done in an ISO Class 7 cleanroom environment. Powder free gloves, facemasks, hairnets, gowns and shoe covers must be worn. Because smokers continue to shed thousands of smoke particles even hours after smoking a cigarette and these particles will damage our products, only non-smokers are permitted to enter or work in the cleanroom.

Each employee of the Company is an at-will employee, unless specifically notified otherwise in writing. This means that the terms and conditions of employment may be changed with or without cause. It also means an employee may terminate their employment at any time, for any reason, and the Company has the same right to terminate an employees' employment at any time for any reason.

Meissner Filtration Products is Proud to be an Equal Opportunity Employer.


External Company URL: www.meissner.com/

Street: 1001 Flynn Road

Remote Work: May be available

### Check out this video and find out why our team loves to work here\! \(https://www\.youtube\.com/watch?v=fHmr45H8xZE\) In this role you will be a member of the Business Change Support team supporting Customer Group with planning, developing, and implementing technical solutions\. The Business Change Support team is responsible for working with Customer Group, IT and various stakeholders to ensure smooth, defect free and timely delivery of Customer Group projects, enhancements as well as providing support and communication with resolving system issues\. With some direction, you will be responsible for assisting with implementation and delivery of resolutions for system support and enhancement capabilities to current backend systems that directly impact critical business goals including company targets and customer satisfaction\.

+ Leads the development of technical specifications/requirements, user acceptance test plans/strategies and implementation plans for system/processes and projects, including bill messages
+ Supports system capabilities to deliver enhancements and bug fixes
+ Responsible for the support of lower system test regions for C2
+ Reviews and provides recommendations regarding design and development changes or upgrades related to regulatory requests, rate changes and business requests
+ Contributes to the assessment and improvements to systems, procedures and computer applications related to Customer Care Operations
+ Develops and runs data requests from existing systems, data marts and data warehouses
+ Collaborates with IT and business partners to enhance IT systems in order to make business practices more efficient and economical
+ Supports both the business and technical understanding of the customer experience, back\-end technologies/capabilities and business operations
+ Provides assistance to various Customer Care training functions for developing instruction/training
+ Works collaboratively with business and all support partners to drive cross\-functional alignment
+ Handles miscellaneous request as needed \(i\.e\. security requests\)
+ Must be able to work on an on\-call rotational schedule to meet business needs

_Technical Knowledge/Skill:_

+ Experience in identifying and documenting business needs and understanding quality tactics for Eversource releases working interactively and effectively with technical resources
+ Foundational knowledge of rates, billing, metering and data files
+ Demonstrated aptitude for IT systems and databases
+ Customer\-first orientation and strong passion for delivering quality tools, information and content in service to consumer needs
+ Must possess initiative to think several steps ahead in and anticipate needs of customers and employees
+ Be comfortable bringing new ideas to the team that align with Eversource, growth and vision
+ Desire to work collaboratively and experienced in driving projects to completion

_Education:_

+ Bachelor's degree or equivalent experience / business / utility experience in related discipline is required

_Experience_ :

+ Minimum of at least three \(3\) to five \(5\) years related work experience preferably working with IT systems, analytical models or project management

**Working Conditions:**

+ Must be available to work emergency restoration assignment as required\.
+ Must be available to travel between MA/CT/NH as necessary\.
+ Must be able to work off hours and on\-call\.

**Worker Type:**

Regular

**Number of Openings:**

1

**EEO Statement**

Eversource Energy is an Equal Opportunity and Affirmative Action Employer\. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, sexual orientation, gender identity, national origin, religion, disability status, or protected veteran status\.

VEVRRA Federal Contractor

**Vaccination Information:**

Eversource requires all new employees to be fully vaccinated for COVID\-19 by their first day of employment\. If you have any concerns regarding compliance with this requirement, you will need to discuss your concerns with Eversource's HR department after you have been made a conditional offer of employment\. Eversource does not require applicants to discuss vaccination status prior to receipt of a conditional offer of employment and complies with all applicable laws\.

Emergency Response:

Responding to emergency situations to meet customers' needs is part of every employee's role\. If employed, you will be given an Emergency Restoration assignment\. This means you may be called to assist during an emergency outside of your normal responsibilities, work hours and location\.