Software Support Technician

Software Support Technician Resume Examples And Tips

The average resume reviewer spends between 5 to 7 seconds looking at a single resume, which leaves the average job applicant with roughly six seconds to make a killer first impression. Thanks to this, a single typo or error on your resume can disqualify you right out of the gate.

At Zippia, we went through over 4,836 Software Support Technician resumes and compiled some information about how best to optimize them. Here are some suggestions based on what we found, divided by the individual sections of the resume itself.

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Five Key Resume Tips For Landing A Software Support Technician Job:

1.
Relevant Experience
Make sure that the jobs, experience, and accolades that you do include are relevant to the position you’re applying for.
2.
The Right Skills
This is a great time to run wild with those keywords found in the job description. If they’re looking for someone with Computer Hardware, be sure to list it as a skill.
3.
Quantifiable Achievements
Achievements and awards relevant to the position speak louder than a high GPA, especially if you can quantify your achievement with a number.
4.
Your Unique Qualities
Recruiters and hiring managers are looking at hundreds of resumes. Let yours stand out, and try not to sound too boring.
5.
Strong Content
If you’ve had a lot of jobs, this shouldn’t necessarily be a list of all of them. This is a document designed to market you to a potential employer, so choose the strongest content.

How To Write A Software Support Technician Resume

1
Contact Information
Name
First things first — employers only spend about six seconds looking at resumes before they decide to keep them or throw them away, so you should definitely let them know whose it is.
Address
Commute and relocation are things that employers take into consideration when sifting through candidates, so provide your current address in your resume header so that employers have an idea of where you are in relation to their office.
LinkedIn Profile
If you feel that a link to your social media profile could further your standing as a candidate, go ahead and include it. This doesn’t mean you should throw in a link to your hilarious Twitter profile, but instead provide your LinkedIn profile.
2
Professional Summary (Objective)
Career objective statements are one of the most overlooked pieces of otherwise stellar resumes. It’s not that every Software Support Technician CV out there needs one — it’s just that the ones that really do need them typically never think to include them.
The goal of this section is simple: to summarize the resume in a few short sentences. Through your resume summary you enable employers to quickly learn whether you are a good match for the job. Here are a few things to keep in mind when writing a professional summary:
Keep it short: it should be 4 sentences max
Highlight your most impressive skills or achievements
3
Skills

Not sure which skills are really important?

3 Big Tips For Listing Skills On Your Resume
Make sure to only include your hard skills on your resume. In addition, include the most in-demand software support technician skills. Below we have listed the top skills for a software support technician : The more keywords your resume can “match,” the more likely it is that your resume will be selected for review by human eyes.
Top Skills for a Software Support Technician
Source:Zippia.com
See All Software Support Technician Skills
Here are a few key points of to keep in mind while writing your skills section:
Include between 6 to 12 skills
Make sure to only include hard skills
Highlight your most impressive skills or achievements
4
Experience
The work experience section of a resume is all about highlighting the achievements that an employer would want to see. Here are some examples from different Business Analysts

Example # 1

Helpdesk Computer Technician (Part-Time)

  • Provided assistance for the configuration of Microsoft Outlook email client.
  • Imaged several desktops with departmental campus base core designed images, then deploy and setup work area.
  • Traveled to remote locations and setup newly acquired companies to company standards for productive workflow.
  • Support all sales departments Remote users running Win XP / Win Vista / Win 7 / Mac OSX.
  • Maintain diplomacy when addressing matters escalated.

Example # 2

Software Support Technician

  • Used troubleshooting techniques along with policies and workflows to assist customers and resolve technical/billing issues.
  • Work from home position providing technical support for internet and telephone customers: Selling products and solutions to improve customer experiences.
  • Worked in a high call volume Support Call-Center troubleshooting Dell computers.
  • Programmed devices on the network to ensure proper functionality of device/coverage in market areas.
  • Assisted with set-up of business email accounts.

Example # 3

Desktop/Network Support

  • Provide application and hardware support for laptops and desktops in a Windows XP environment.
  • Assist with troubleshooting of Laptops & Desktops, using current industry protocol.
  • Imaged PCs for new and up-to-date environments within the warehouses.
  • Managed coordination of migration from Windows NT to Windows 2000 with network team resulting in 3,000 desktops converted to Windows
  • Function as a member of a team configuring desktop computer and laptops for companies such as Bank of America and Bloomberg.

Example # 4

Software Support Technician

  • Interact with customers daily through phone, email, and WebEx using a severity based ticket system.
  • Upgrade systems BIOS and drivers.
  • Managed, created and provided support for RSA tokens for VPN access via RSA ACE Server.
  • Installed, configured and troubleshot desktop, laptops, workstations, MSFT Servers, and network issues in a heterogeneous environment.
  • Used Nessus to perform vulnerability assessment.

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We compared 4,836 sample software support technician resumes with job offers and found that the average years of experience required for a software support technician job required by employers is 1.1 years.
How much work experience do employers want to see?
The average software support technician job listing asks for 1.1 years of work experience.
How much work experience does the average software support technician candidate have?
The average software support technician resume contains 5.0 years of work experience.
Write your work experience section in a way that embraces your software support technician skills. Sounds easier said than done? Take a look at how other people have done it. Below are real examples from software support technician resumes that people have included in their work experience section to demonstrate their knowledge of key skills:
5
Education
As a software support technician, you may be curious how your education stacks up against other applicants. As long as you have a bachelor's degree, you're in the majority. Our research showed that most Software Support Technicians have a 4-year degree as the highest education level.
Based on our analysis of software support technician resumes, the most common major for software support technician candidates is Business, but other majors made their way in as well. Computer Science, Computer Information Systems and Information Technology were relatively common.
As shown above, the Education section can be very brief. However make sure to include the following:
The name of the school you attended
The year you attended
Your major
Your GPA
The level of education you attained

Software Support Technician Salary

Did your resume land you an interview? Be prepared to talk salary.

How To Answer "What Are Your Salary Requirements"

When you are ready to send your resume to employers, it's important to be aware of the current market conditions for Software Support Technicians. Salary can vary based on factors such as location, company, and industry. Check out our detailed salary information for Software Support Technicians to learn more.

Average Employee Salary
$72,000
$45,000
Min 10%
$72,000
Median 50%
$116,000
Max 90%