Software Support Technician Resume Examples 2023

Research Summary. We analyzed 978 software support technician resumes to determine which ones land the most jobs. Below you'll find examples of resumes that can help you get an interview (and a job offer) from companies like SAP and Aspen Technology. Here are the key facts about software support technician resumes to help you get the job:

  • The average software support technician resume is 494 words long
  • The average software support technician resume is 1.1 pages long based on 450 words per page.
  • Customer service is the most common skill found on a software support technician resume. It appears on 13.9% of resumes.
After learning about how to write a professional software support technician resume, you can make sure your resume checks all the boxes with our resume builder.

Resume

Software Support Technician Resume Example

 
Donna Sullivan
Software Support Technician
Contact Information
Sterling Heights, MI
(660) 555-8650
Skills
  • Laptops
  • Phone Calls
  • Computer Lab
  • Computer Software
  • Dcgs-A
  • Novell
  • Application Support
  • Hardware
  • Business Office
  • Windows
Employment History
Software Support Technician
2020 - Present
Comcast
Sterling Heights, MI
  • Create instructional help guides on how to properly setup workstations, configure internet options, and set up printer preferences.
  • Provide IT support for internet connection, setting up emails and other issues dealing with Windows and Mac operating systems.
  • Answered calls relating to Internet connectivity, basic PC tech support, video and VOIP services, and billing inquiries.
  • Experience with hardware and software issues.
  • Configure Internet Gateway with Static IPs and more
Field Support Analyst
2016 - 2020
Steelcase
East Grand Rapids, MI
  • Check network connection and TCP/IP settings when dialup customer cannot connect to the internet.
  • Specialize in troubleshooting software and hardware issues for laptops, printers, personalcomputers, tablets, and Voice over IP phones.
Technical Support Assistant (Part-Time)
2016 - 2016
Chicago Title and Trust Company
East Grand Rapids, MI
  • Help desk support for 250 users in Windows 2000 professional Office 2000 and 2003.
  • Determined most effective method of problem resolution by utilizing internal resources when necessary.
  • Assisted Active Directory account auditing and maintenance.
  • Provided first level support to customers before escalation.
Education
Some College Courses Computer Networking
2016 - 2016
Davenport University
East Grand Rapids, MI
 
 
Angela Brown
Software Support Technician
Contact Info
Columbus, GA
(620) 555-0098
Skills
Technical AssistanceAndroidEscalateHardwarePhone CallsPassword ResetsSystem IssuesInternetComputer SystemPersonal Computers
Employment History
Software Support Technician
2016 - Present
NCR
Columbus, GA
  • Provide service for VPN users.
  • Administered database, manage table size/space, and wrote SQL scripts.
  • Designed network infrastructure in accordance to clients need.
  • Created user friendly methods and procedures manuals that are being used currently.
  • Analyze and document all actions taken toward resolving significant and unique customer issues in customer contact tracking database
Help Desk Assistant
2014 - 2016
NCR
Columbus, GA
  • Manage a team of 37 agents to support Wal-Mart Stores, including Puerto Rico for POS hardware break fix issues.
  • Supported less experienced colleagues on the helpdesk through joint working, monitoring, direct feedback and knowledge sharing.
  • Installed Windows applications for users, including Microsoft Office 97, XP, Formflow and SAS.
  • Set up hardware and install and configure software and drivers Maintain and repair technological equipment (e.g.
Software Support Technician
2012 - 2014
IBM
Atlanta, GA
  • Provided advanced remote troubleshooting for users on virtual Private Networks (VPN) using Cisco AnyConnect and Citrix.
  • Diagnosed and repaired network, software, and/or hardware problems.
  • Shipped hardware to remote users via FedEx.
  • Provided planning, building, install and setup for large scale projects.
Education
Some College Courses Finance
2007 - 2007
University of South Florida
Tampa, FL
 
 
Paul Ford
Software Support Technician
New York, NY
(370) 555-7741
Experience
Software Support Technician2019 - Present
IBM•New York, NY
  • Diagnose and correct equipment malfunctions and recovery procedures for system hardware problems.
  • Responded to customer inquiries, requests, or complaints concerning their account status, hardware failure, troubleshooting
  • Slow or no internet signal or lack of responsiveness on customer computer or web capable devices.
  • Learn new computer systems and how to repair them as they are produced from year to year.
Lead Help Desk Technician2016 - 2019
AT&T•New York, NY
  • Solved routing policy issues relating to the Internet.
  • Installed, maintained, tested, and repaired IPTV, VOIP and personal computers.
  • Supported Windows 2000, XP, Office, Cisco VPN and Lotus Notes.
  • Escalated trouble tickets, provided follow up.
  • Utilize all online resources/tools to troubleshoot and diagnose customer issue for resolution.
Technical Support Assistant2013 - 2016
Stream International•Boston, MA
  • Trouble shooting connection issues such as TCP/IP, Dial-up networking, dial-up adapter, & modem issues.
  • Supported seamless day-to-day operations by ensuring optimal performance of hardware, software, and peripheral equipment.
  • Take phone calls and solve technical computer problems in a timely manner supporting multiple teams and products.
  • outsource call center) Installing and configuring computer hardware, software, systems, networks, printers and scanners.
Skills
SymantecNetwork SecurityDisaster RecoveryInternetSetupHardwareActive DirectoryComputer LabGroup PolicyVoip
Education
Associate's Degree Business2011 - 2013
Northeastern University•Boston, MA
 
Create My Resume
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How your resume should look:

  • The job title on your resume should match your application for the role.
  • Ensure your work experience focuses on achievements, rather than responsibilities.
  • Recruiters and hiring managers suggest fitting your resume on one page.

Choose From 10+ Customizable Software Support Technician Resume templates

Zippia allows you to choose from different easy-to-use Software Support Technician templates, and provides you with expert advice. Using the templates, you can rest assured that the structure and format of your Software Support Technician resume is top notch. Choose a template with the colors, fonts & text sizes that are appropriate for your industry.

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Software Support Technician Resume
Software Support Technician Resume
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Software Support Technician Resume
Software Support Technician Resume
Software Support Technician Resume
Software Support Technician Resume

What Should Be Included In A Software Support Technician Resume

1

1. Add Contact Information To Your Software Support Technician Resume

Your name should be the biggest text on the page and be at or near the top of the document.

Your address doesn't need to include your street name or house number - listing your city and state works just fine.

Your email address should be professional, but not your current work email address. It's not a good look to use your work email for personal projects (job-searching).

Your social media can be included if you have a fully-fledged LinkedIn page or another social media page that showcases your relevant skill set.

Software Support Technician Resume Contact Information Example #1

Jane Moore

Montgomery, AL 36043| 333-111-2222 | jane.moore@email.com

Do you want to know more?
How To Write The Perfect Resume Header
2

2. Add Your Relevant Education To The Resume

Your resume's education section should include:

  • The name of your school
  • The date you graduated (Month, Year or Year are both appropriate)
  • The name of your degree
If you graduated more than 15 years ago, you should consider dropping your graduation date to avoid age discrimination.

Optional subsections for your education section include:

  • Academic awards (Dean's List, Latin honors, etc. )
  • GPA (if you're a recent graduate and your GPA was 3.5+)
  • Extra certifications
  • Academic projects (thesis, dissertation, etc.)

Other tips to consider when writing your education section include:

  • If you're a recent graduate, you might opt to place your education section above your experience section
  • The more work experience you get, the shorter your education section should be
  • List your education in reverse chronological order, with your most recent and high-ranking degrees first
  • If you haven't graduated yet, you can include "Expected graduation date" to the entry for that school
Majors
Computer Science
16.9%
Business
16.8%
Computer Information Systems
9.9%
Information Technology
8.1%
Show More

Software Support Technician Resume Relevant Education Example #1

Some College Courses In Computer Networking 2014 - 2016

Davenport University East Grand Rapids, MI

Software Support Technician Resume Relevant Education Example #2

Bachelor's Degree In Computer Science 2014 - 2016

Pennsylvania State University Main, PA

3

3. Next, Create A Software Support Technician Skills Section On Your Resume

Your resume's skills section should include the most important keywords from the job description, as long as you actually have those skills. If you haven't started your job search yet, you can look over resumes to get an idea of what skills are the most important.

Here are some tips to keep in mind when writing your resume's skills section:

  • Include 6-12 skills, in bullet point form
  • List mostly hard skills; soft skills are hard to test
  • Emphasize the skills that are most important for the job
Hard skills are generally more important to hiring managers because they relate to on-the-job knowledge and specific experience with a certain technology or process.

Soft skills are also valuable, as they're highly transferable and make you a great person to work alongside, but they're impossible to prove on a resume.

Example Of Software Support Technician Skills For Resume

  • Customer Service Skills

    Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

  • Troubleshoot Skills

    Troubleshooting is the process of analyzing and fixing any kind of problem in a system or a machine. Troubleshooting is the detailed yet quick search in the system for the main source of an issue and solving it.

  • Java Skills

    Java is a widely-known programming language that was invented in 1995 and is owned by Oracle. It is a server-side language that was created to let app developers "write once, run anywhere". It is easy and simple to learn and use and is powerful, fast, and secure. This object-oriented programming language lets the code be reused that automatically lowers the development cost. Java is specially used for android apps, web and application servers, games, database connections, etc. This programming language is closely related to C++ making it easier for the users to switch between the two.

  • Database Skills

    A database is a collection of data and information which makes it easy to view, access, and manage. Databases save a lot of time and can store huge amounts of data. Databases make sorting data easier and stores it in certain fields which narrows the searching criteria. A database usually contains tables, graphs, and columns to display data.

  • Phone Calls Skills

    Phone calls are a wireless or wired connection made over a telephone or a mobile phone between two people. Two parties are involved in a phone call, the caller and the receiver. A caller dials the number of the one he wants to call, and the recipient hears a bell or a tune to which he picks up the call. The call establishes a connection between them through which they can communicate. The voice is converted into signals and is transmitted through wired or wireless technology.

  • Software Support Skills

    Software support is a service provided to clients by software providers to assist them to resolve any challenge they may encounter while using the product. It could also extend beyond addressing challenges to helping them update the software and providing resources that will help clients maximize the product like user guides and demos. Software support at its core involves the troubleshooting and identification of problems which then leads to solutions.

  • OS Skills

    In technical terms, OS stands for "Operating System". It is a software that is used to run programs on the computer. An operating system acts as a link between the user and the hardware components. Windows, macOS, iOS, Linux are examples of an operating system.

Top Skills for a Software Support Technician

Source: Zippia.com
  • Customer Service, 13.9%
  • Troubleshoot, 9.7%
  • Java, 6.7%
  • Database, 6.3%
  • Other Skills, 63.4%
Not sure which skills are really important?
3 Big Tips For Listing Skills On Your Resume
4

4. List Your Software Support Technician Experience

The most important part of any resume is the experience section. Recruiters and hiring managers expect to see your experience listed in reverse chronological order, meaning that you should begin with your most recent experience and then work backwards.

Don't just list your job duties below each job entry. Instead, make sure most of your bullet points discuss impressive achievements from your past positions. Whenever you can, use numbers to contextualize your accomplishments for the hiring manager reading your resume.

It's okay if you can't include exact percentages or dollar figures. There's a big difference even between saying "Managed a team of engineers" and "Managed a team of 6 engineers over a 9-month project."

Most importantly, make sure that the experience you include is relevant to the job you're applying for. Use the job description to ensure that each bullet point on your resume is appropriate and helpful.

Don't have any experience?
How To Show Your Experience On a Resume... Even When You Don't Have Any
Work History Example # 1
Software Support Technician
Wells Fargo
  • Assisted with migrations from development to production, upgrades, installations and/or configurations.
  • Used Wells Fargo ticket system to keep record of issues and fixes pertaining to software and hardware related issues.
  • Diagnosed, troubleshot, and resolved computer related issues.
  • Assisted in multiple system hardware upgrades through multiple platforms.
  • Performed troubleshooting of HP OpenView 8/7 on Unix/Linux and MS Windows 2003/2000 servers.
Work History Example # 2
Software Support Technician
Robert Half International
  • Maintained print server and printers for entire site.
  • Installed and configured hardware/software and downloaded drivers for server systems and computers.
  • Installed servers, printers, workstations, Panini check readers, Add Masters, VeriFone ATM card readers, etc.
  • Assisted Bank of America business clients with migration from remote deposit service software based system to hardware based system.
  • Worked closely with management supporting all technical equipment during merger of 2 large logistics companies.
Work History Example # 3
Software Support Technician
Unisys
  • Provided data, technical support and coordination for Windows 2000 / 2003 upgrades, ensuring changes were transparent to users.
  • Provided configuration, management, and troubleshooting of hardware/software.
  • Performed system imaging for roll-out and backup or retention purposes.
  • Acquired certification on all laptops, desktops and workstations in 2 weeks.
  • Replaced hardware on desktops and laptops.
Work History Example # 4
Junior Help Desk Technician
Apex Systems
  • Used Microsoft SQL Server to gather additional case information and correct data when necessary.
  • Provided application support for Lotus Notes, Microsoft Office Suite and Internet based applications.
  • Performed troubleshooting client side to determine if the issue at hand was a network/server/desktop issue and resolved as necessary.
  • Maintained, repaired, and deployed IT hardware and Hospital flow carts hardware per current supported standards.
  • Maintained daily logs of server conditions and entered troubleshooting resolutions into the Remedy action request system.
5

5. Highlight Your Software Support Technician Certifications On Resume

Certifications can be a powerful tool to show employers that you know your stuff. If you have any of these certifications, make sure to put them on your software support technician resume:

  1. Network 5 Certification
  2. Certified Network Computer Technician (CNCT)
  3. Security 5 Certification
  4. Software Engineering Master Certification (SEMC)
  5. Cisco Certified Network Associate (CCNA)
  6. Microsoft Certified Desktop Support Technician (MCDST)
  7. Certified Phlebotomy Technician (CPT)

6

6. Finally, Add a Software Support Technician Resume Summary Or Objective Statement

A resume summary statement is a 1-3 sentence spiel at the top of your resume that quickly summarizes who you are and what you have to offer. In this section, include your job title, years of experience (if it's 3+), and an impressive accomplishment, if you have space for it.

Remember to address skills and experiences that are emphasized in the job description.

Are you a recent grad?
Read our guide on how to write a resume summary statement

Five Key Resume Tips For Writing A Software Support Technician Resume:

1.
Relevant Experience
Make sure that the jobs, experience, and accolades that you include are relevant to the position you’re applying for.
Design department website using HTML and Java script.
2.
The Right Skills
This is a great time to run wild with those keywords from the job description. For example, if they’re looking for someone with experience in Computer Hardware, be sure to list it in your resume’s skills section.
Used Citrix GotoAssist DTS program to help resolve customer issues.
3.
Quantifiable Achievements
Your workplace accomplishments tell the story of the unique value you bring to an organization. Stay away from dry descriptions of job duties. Use numbers to help contextualize your achievements..
Provided 95% phone support to help detect problems and fix through phone and VPN support.
4.
ATS-Friendly
An applicant tracking system (ATS) is a piece of software employers use to collect, scan, organize, and rank applications. The key to getting your resume past ATS and into the hands of hiring managers is smart keyword usage.
5.
Impeccable Formatting
Formatting a resume so that it looks professional and attractive is important. With Zippia’s resume builder, you can put together a modern-looking resume in less than 10 minutes. Just choose a resume template that suits your style, answer some questions about your background, and you’ll have a resume that’ll pass muster with both the ATS and the hiring manager.
Not sure how to make a resume that stands out?
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Updated November 18, 2022