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Software support technician skills for your resume and career

Updated January 8, 2025

8 min read

Quoted experts

Anthony Baron,

Anthony Baron

Software support technician example skills

Below we've compiled a list of the most critical software support technician skills. We ranked the top skills for software support technicians based on the percentage of resumes they appeared on. For example, 13.9% of software support technician resumes contained customer service as a skill. Continue reading to find out what skills a software support technician needs to be successful in the workplace.

15 software support technician skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how software support technicians use customer service:

Mentored telephone representatives to ensure execution and understanding of departmental quality standards, technical assistance and excellent customer service.
Provide technical customer service support for leading dental software * Troubleshoot errors while providing additional knowledge of database software

2. Troubleshoot

Troubleshooting is the process of analyzing and fixing any kind of problem in a system or a machine. Troubleshooting is the detailed yet quick search in the system for the main source of an issue and solving it.

Here's how software support technicians use troubleshoot:

Performed service calls to troubleshoot client network connectivity and replaced malfunctioned leased computer hardware.
Identified and troubleshoot problem code in non-compliant applications.

3. Java

Java is a widely-known programming language that was invented in 1995 and is owned by Oracle. It is a server-side language that was created to let app developers "write once, run anywhere". It is easy and simple to learn and use and is powerful, fast, and secure. This object-oriented programming language lets the code be reused that automatically lowers the development cost. Java is specially used for android apps, web and application servers, games, database connections, etc. This programming language is closely related to C++ making it easier for the users to switch between the two.

Here's how software support technicians use java:

Helped customers develop their program using our API in C/C++, Java, .NET, Visual Basic.
Created and hosted portlets using PL/SQL and Java.

4. Database

A database is a collection of data and information which makes it easy to view, access, and manage. Databases save a lot of time and can store huge amounts of data. Databases make sorting data easier and stores it in certain fields which narrows the searching criteria. A database usually contains tables, graphs, and columns to display data.

Here's how software support technicians use database:

Performed query, added, edited or deleted an Alias Definition Interface by using database administration utility.
Resolved various database and network issues pertaining to company software by using various custom database utilities.

5. Phone Calls

Phone calls are a wireless or wired connection made over a telephone or a mobile phone between two people. Two parties are involved in a phone call, the caller and the receiver. A caller dials the number of the one he wants to call, and the recipient hears a bell or a tune to which he picks up the call. The call establishes a connection between them through which they can communicate. The voice is converted into signals and is transmitted through wired or wireless technology.

Here's how software support technicians use phone calls:

Fielded security related phone calls along with email and system-automated issues/requests for end-user resolution.
Worked the department's help desk, taking phone calls, and performing hardware and software installations and troubleshooting.

6. Software Support

Software support is a service provided to clients by software providers to assist them to resolve any challenge they may encounter while using the product. It could also extend beyond addressing challenges to helping them update the software and providing resources that will help clients maximize the product like user guides and demos. Software support at its core involves the troubleshooting and identification of problems which then leads to solutions.

Here's how software support technicians use software support:

Assisted in the development and implementation of OS390 Problem Determination for newly recruited Software Support / Technical Support Analysts
Provided hardware/software support, troubleshooting and problem resolution to client business sites.

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7. Customer Support

Here's how software support technicians use customer support:

Provided customer support and product information for potential upgrades or out of warranty hardware replacements.
Served as a customer support resource for network administrators, instructional technologist and teachers.

8. SQL Server

Here's how software support technicians use sql server:

Designed views in SQL Server so that the reports will be easier to create and the data easier to use.
Support of SQL Server Data Extraction, to include development of Packages, SP's, Views, etc.

9. OS

In technical terms, OS stands for "Operating System". It is a software that is used to run programs on the computer. An operating system acts as a link between the user and the hardware components. Windows, macOS, iOS, Linux are examples of an operating system.

Here's how software support technicians use os:

Controlled the process of ensuring accurate and timely support of Windows XP, Vista, Windows 7 and Macintosh OS X.
Diagnosed technical support issues for Apple and Android mobile devices as well as Windows 7 and Mac OS X.

10. Desk Support

Here's how software support technicians use desk support:

Help desk support for proprietary high-end catalog production software developed by Pindar Systems.
Help desk support * In house repair of computers, including reformatting, reloading operating systems, troubleshooting and replacing components.

11. SCCM

Here's how software support technicians use sccm:

Used SCCM, configuring domain accounts, assigning IPS imaging desktops, MS Office Suite 2010, Outlook.
Automated support for the push of the more than 300 applications utilizing Microsoft SCCM 2010.

12. Software Issues

Software issues are challenges related to the software installed in a computer that can be resolved by troubleshooting, bug fixes, and in extreme cases by a programmer. Software issues can cause the software to lag in the system, malfunction, or affect the entire function of the computer system in general.

Here's how software support technicians use software issues:

Performed logical troubleshooting to identify software issues.
Fielded customer correspondence regarding software issues.

13. Linux

Linux is a Unix-like operating system. Just like Windows, Mac OS, and IOS, Linux is an operating system used by millions across the globe. Android itself is powered by the Linux operating system. Linux manages all the hardware resources that are associated with your computer. The software is famous because of the protection it grants from viruses, malware, and crashes. The Linux operating system is entirely free and is an open-source software meaning it can be altered by those equipped with the knowledge to code.

Here's how software support technicians use linux:

Automated SuSE Linux installation and application debugging processes.
Exposed to Microsoft Windows Servers and Linux Servers.

14. Technical Issues

Here's how software support technicians use technical issues:

Discovered and identified technical issues for Dell computers and correct resolution according to policy guidelines.
Evaluated and resolved high-level technical issues with developers with regards to customer's application problems.

15. Mac

A media access control or simply MAC is a network policy that identifies or determines how the data is being transferred in two particular servers through a network cable. The purpose of a MAC protocol is to prevent network or technical issues and simplify transferring the information or data.

Here's how software support technicians use mac:

Perform routine system administration activities for Windows, Mac and managed desktop environments.
Performed BIOS scrubs after all connections were made and enter Mac address from Servers into Excel spread sheets.

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What skills help Software Support Technicians find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What skills stand out on software support technician resumes?

Anthony Baron

Teaching Assistant, Associate Software Engineer, American University

For new graduates, the main skills that stand would definitely include which programming languages (Java, JavaScript, Python, etc.) have been used along with a depth of knowledge, which frameworks and libraries (React, Django, Flask, etc.) were used throughout projects and internships, and showing work experience. Most introductory and required courses will teach programming languages but do not always teach frameworks, which is why I would always recommend people to do personal projects and internships throughout college. Many positions at the entry-level are often very general. However, positions that are looking for specifics will look for certain skills and experience. For example, positions looking more towards web development would be more interested in whether a user used frameworks used to build websites. Showing leadership and trustworthiness is also a helpful skill to stand out via work experience and university clubs.

What soft skills should all software support technicians possess?

Anthony Baron

Teaching Assistant, Associate Software Engineer, American University

The main soft skills I would say are needed for Computer Science software engineering are patience, perseverance, creativity, respect, teamwork, and openness to learning and teaching. Programming involves a lot of trial and error, researching, and learning better techniques for solving a problem. Due to this, patience and perseverance to reach the final goal in mind are crucial. When it comes to the learning aspect, there are many languages, frameworks, and libraries, and working with them involves a steeper learning curve than others. On top of this, there are often more elegant ways to program a solution, and many new frameworks and libraries are released throughout the industry. This is where patience and perseverance is also a virtue. Lastly, programming and creating a product are often done in teams, where working together and learning from each other is important.

What hard/technical skills are most important for software support technicians?

Robert Rucker

Lecturer, Arizona State University

From step 2, knowing a particular technology very well may not match the employer's needs, so there is a real need to articulate principles (the hard part of education). For example:
1. Need to know how to design and implement ( or contribute to) a 'principled' information base (this is a skill my students encounter routinely)
a. Designing an information system requires knowing multiple levels of analysis and synthesis
- I teach the undergrad and graduate levels of database
( I have been teaching' conceptual level modeling --- using Object role modeling ( this is a layer above ER and relational, and has been underappreciated IMO
b. relational level analysis using SQL
implementational level using T-SQL
c. NoSQL using Couchbase and SQL++ and hence the key-value mode of storage
implementation ( SQL + NoSQL seem essential in this world of federated databases !)
d. Of course, there is the underlying substrate of approaching an info task in the first place!
2. For what it's worth, I also teach big data. Again, finding (understanding) and exemplifying the principles underlying the algorithms and data development is crucial.

What software support technician skills would you recommend for someone trying to advance their career?

Kate Marek Ph.D.

Director and Professor, Dominican University

If possible, find a paid internship in your area of interest, which will help expand your professional network and build your skillset. Use this time to keep scanning job ads to identify skill sets in demand; look for online mini-courses to make those skill sets.

What type of skills will young software support technicians need?

Joshua Davis Ph.D.

Lecturer, Carleton College

Studying mathematics is good practice for rigorous thinking and problem solving, which are valued across the workforce. For science and engineering applications, it is often also helpful to have R, Python, Matlab, or another popular programming language. But technical abilities get the graduate-only so far. They need interpersonal communication skills so that they can understand the needs of stakeholders and cooperate with colleagues. For this reason, many faculty at my school emphasize writing, speaking, listening, and teamwork skills.

What technical skills for a software support technician stand out to employers?

Chirag Parikh Ph.D.

Computer Engineering Chair, Grand Valley State University

If you ask me, I consider valuable experience over good paycheck. Once you have gained that experience the paycheck will follow. As soon as you are out of college, the knowledge gained is very fresh and raring to go. If put into the right place can enhance your technical skills and you can do wonders.
As a Computer Engineering professor, I would say the job opportunities are tremendous for students out of college as they can venture into hardware field (technical support, hardware engineer, test engineer and much more) as well as software field (software engineer, software developer, software tester and much more). The possibilities are endless.
With COVID and employees working remotely there is still ample opportunity to enhance your technical and interpersonal skills as I believe remote working might stay for a while till things get back to normal.

Do you want to know more?

List of software support technician skills to add to your resume

The most important skills for a software support technician resume and required skills for a software support technician to have include:

Customer Service
Troubleshoot
Java
Database
Phone Calls
Software Support
Customer Support
SQL Server
OS
Desk Support
SCCM
Software Issues
Linux
Technical Issues
Mac
Salesforce
Level Support

Software Installation
Customer Issues
Software Applications
QA
LAN
Technical Problems
Application Support
Software Products
Technical Troubleshooting
Unix
Computer System
Android
User Support
Windows XP
SLA
VPN
Trouble Tickets

HTML
VMware
Problem Resolution
Network Issues
Computer Software
PCS
Technical Assistance
Citrix
POS
Inbound Calls
Software Upgrades
Windows Server
Phone Support
Remote Troubleshooting
Network Connectivity

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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