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Top 50 Software Support Technician Skills

Below we've compiled a list of the most important skills for a Software Support Technician. We ranked the top skills based on the percentage of Software Support Technician resumes they appeared on. For example, 10.0% of Software Support Technician resumes contained Computer Hardware as a skill. Let's find out what skills a Software Support Technician actually needs in order to be successful in the workplace.

These are the most important skills for a Software Support Technician:

1. Computer Hardware

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high Demand
Here's how Computer Hardware is used in Software Support Technician jobs:
  • Installed and interfaced computer hardware including multimedia, memory and video components and systems.
  • Performed service calls to troubleshoot client network connectivity and replaced malfunctioned leased computer hardware.
  • Utilized Dell Diagnostics to evaluate laptop computer hardware failures.
  • Provided computer hardware and software install/service.
  • Provided support and maintenance on a broad range of computer hardware and software, both for home users and small businesses.
  • Provide technical phone support to customers, responsible for inventory, shipping, receiving and delivery of computer hardware and software.
  • Diagnose computer hardware issues, provide working solutions and assess the ability and value of performing an upgrade.
  • Created technical journals and manuals and attended vendor seminars to learn about new computer hardware and software.
  • Provide maintenance, troubleshooting, and repair of computer hardware for individual and small business clients.
  • Answered phone calls in a call center environment regarding Compaq computer hardware and software issues.
  • Help customers solve issues relating to drawer balancing, computer hardware and software.
  • Provided assistance with computer hardware, computer software, operating systems.
  • Experienced in building and updating computer hardware and software.
  • Direct sales of computer hardware at trade shows.
  • Repaired computer hardware and software.
  • Supported MIPS (Molecular Imaging Program Software) Provided technical support for medical computer hardware Authorization for paging on-site technicians
  • Open Access Labs) Computer hardware & software support and troubleshooting

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2. Hardware Issues

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high Demand
Here's how Hardware Issues is used in Software Support Technician jobs:
  • Communicated with manufacturer's technical representatives regarding hardware issues, software troubleshooting, customer needs, and inventory.
  • Resolve both software and hardware issues, such as hard drive failures, and printer configurations and connectivity issues.
  • Worked as a Technical Support Engineer troubleshooting software and hardware issues for a custom software company.
  • Installed and updated software, reported bugs, and troubleshot software and meter hardware issues.
  • Assisted business consultants with resolution of set up, software and hardware issues.
  • Provided end user support for Microsoft Office products and hardware issues as required.
  • Diagnosed and troubleshot desktop application faults in addition to hardware issues.
  • Resolved complex software, network, equipment and hardware issues.
  • Presented desktop solution covering software and hardware issues.
  • Resolved customer's operating system and hardware issues.
  • Resolved hardware issues on Dell PowerEdge Servers.
  • Analyze and troubleshoot software and hardware issues.
  • Follow up on client software/hardware issues.
  • Provide oversight monitoring and solving all software/hardware issues telephonically.
  • Handled tasks such as creating specifications for a new reports, solving hardware issues remotely and managed SQL databases.
  • Worked on hardware issues of Dell, Sony, Lenovo, HP, Toshiba and others.

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3. Customer Service

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high Demand
Here's how Customer Service is used in Software Support Technician jobs:
  • Deliver consistent, excellent and polite customer service in all communications with internal and external customers.
  • Provided technical support and customer service Assisted point-of-sale shop owners with installation and usage of software
  • Handled incoming customer service and technical support calls for customers experiencing difficulties with software.
  • Ensured 100% customer satisfaction by effectively resolving complex customer service issues.
  • Trained technical troubleshooting to new technical support and customer service representatives.
  • Delivered excellent customer service and one call resolution to customers.
  • Demonstrated outstanding listening skills and customer service standards.
  • Maintained and updated customer service database.
  • Key Responsibilities: o Liaised with Customer Service, Level I and II field operations to find proper resolutions.
  • Provided front line customer service working directly with doctors, hygienists, and office staff.
  • Provided technical support and customer service related task for all members of the organization.
  • Provided outstanding customer service to all users in a timely and efficient manner.
  • Delivered consistently excellent customer service over the phone and in writing.
  • Provided customer service to all users during and after migration.
  • Provide great customer service skills with physicians and nurses.
  • Provided customer service to faculty and students.
  • Commended for Excellent Customer Service.
  • Maintain quality control/satisfaction records Constantly seeking new ways to improve customer service.
  • Maintain excellent bookkeeping skills, computer skills, communication skills (verbal and written) and exceptional customer service techniques.
  • Provided customer service to clients, vendors and employees by troubleshooting hardware, application, workflow and network issues.

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5 Customer Service Jobs

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4. Remote Access

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high Demand
Here's how Remote Access is used in Software Support Technician jobs:
  • Utilize remote access to implement solutions involving SQL manipulation.
  • Provide end-user support for clients including Apple/Android phones, cloud-based applications, and Dell PCs: o Service remote access accounts.
  • Provided world-class support (NPS consistently 8/9) via phone, e-mail and remote access for HomeAway's Property Management SaaS.
  • Provided remote access support to customers using remote assistance tools when issue could not be resolved over the phone.
  • Designed, installed and implemented remote access solutions for sales and home users for ARP and all subsidiaries.
  • Configured and maintained firewall and routing hardware, including port forwarding and remote access.
  • Assist customers through telephone, emails, in person, and remote access.
  • Work on site and use Remote Access for regular maintenance and repairs.
  • Configured and tested VPN utility for remote access using CISCO hardware.
  • Performed remote troubleshooting and client support using custom remote access software.
  • Perform diagnostics and troubleshooting for Remote Access Server.
  • Resolved power problems with APC backup batteries, network connectivity, login issues and resource and remote access problems.
  • Provided PC software help desk/customer service support to end-users nationwide using remote access applications such as Clientele and PCAnywhere.
  • Utilized Bomgar and Log Me In for remote access to Host for live virus removal.
  • Resolved technical problems by troubleshooting onsite, phone, and remote access.
  • Maintain and upgraded workstations Set up LAN and a VPN for satellite offices Established file back-up procedure and remote access ability

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6 Remote Access Jobs

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5. Phone Calls

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high Demand
Here's how Phone Calls is used in Software Support Technician jobs:
  • Fielded security related phone calls along with email and system-automated issues/requests for end-user resolution.
  • Answered telephone calls to assist computer users encountering problems.
  • Worked the department's help desk, taking phone calls, and performing hardware and software installations and troubleshooting.
  • Answered phone calls and email inquires from users and provided technical support/guidance to resolve issues.
  • Fielded inbound phone calls and emails from merchants regarding GoEmerchant online payment-processing products.
  • Respond to telephone calls, emails, and personal request for technical support.
  • Answered phone calls from supercomputer users regarding questions about the center's resources.
  • Answered 20+ phone calls providing technical support on a daily basis.
  • Take incoming phone calls related to software and hardware issues.
  • Respond promptly to telephone calls, tickets and email inquiries.
  • Received phone calls/E-mails for support.
  • Fielded telephone calls and emails.
  • Answered phone calls for customers having system errors - Did follow up on open tickets to see if issue had been resolved
  • Collected information through client phone calls to identify and report product problems.
  • Manage incoming phone calls -Assisted in explaining Medical claim rejections and denials.
  • Answer and document phone calls from clients Provide computer and software support/troubleshooting Data entry Internships and Volunteer Experience

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2 Phone Calls Jobs

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6. Troubleshoot

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high Demand
Here's how Troubleshoot is used in Software Support Technician jobs:
  • Provided desktop support to internal employees to include password resets, troubleshooting network connectivity, and installing/updating recommended software.
  • Performed troubleshooting of device software and features utilizing online modules and WebEx
  • Reviewed support cases for technical and troubleshooting accuracy.
  • Identified and troubleshoot problem code in non-compliant applications.
  • Provided troubleshooting assisting professors with classroom technology.
  • Experienced in diagnosing, troubleshooting and resolving client issues with a wide array of hardware, software and operating systems.
  • Assisted internal employees and customers with troubleshooting UMTS, GSM, Analog, EDGE, and GPRS devices.
  • Assisted clients, developers and software designers in troubleshooting new and existing software programs and applications.
  • Provide on call troubleshooting and diagnosed LAN/WAN network access issues for customer home offices.
  • Help Desk Central - responsible for networking troubleshooting for clients both internationally and nationally.
  • Diagnosed, troubleshoot and resolved hardware and software and general network and connectivity issues.
  • Helped troubleshoot customer A/C equipment and assist in training customer field technicians.
  • Traveled to US customer sites to implement, oversee and troubleshoot solutions.
  • Document, research, and troubleshoot technology related questions and problems.
  • Used the troubleshooting system to assist customers with America Online Software
  • Work with technical resources to discuss and troubleshoot issues.
  • Logged and documented troubleshooting cases per SOP guidelines.
  • Install, Maintenance and troubleshoot printer issues.
  • Analyzed and troubleshoot technical issues.
  • Instruct customers in satisfactory product installation & performance Troubleshoot installation issues, provide feedback on new products

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1 Troubleshoot Jobs

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7. Database

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high Demand
Here's how Database is used in Software Support Technician jobs:
  • Provide remote technical trouble shooting of EMR application and deployment including configuration and installations of databases.
  • Served customers by determining requirements, answering inquiries, resolving problems and maintaining databases.
  • Developed / wrote databases for campus-wide offices including Athletic Department.
  • Included database maintenance, database data-entry and DB2 navigation.
  • Evaluated and recommended long term Database solutions.
  • Created user-training guide for Software Inventory Database.
  • Developed and implemented database conversions.
  • Consult nationwide with non-profits and schools on technology, auction events, event databases and credit card processing.
  • Migrated 25 ClearQuest Access databases to a new SQL server improving user performance and reducing downtime.
  • Update and make changes to the online database of software procedures.
  • Developed Software Inventory Database to track new and existing software.
  • Created Crystal Reports for Mas90 database.
  • Converted QA Database to Microsoft Access.
  • Developed multi-threaded windows service to validate database information against file servers.
  • Assist with C2L Custom course creation issues Work with Software development to manage C2L priorities regarding development and database corrections
  • Researched issues on various computer systems and databases to resolve complaints and answer inquiries.
  • Miss Howery maintained the Man-Machine Interface database on a DEC TOPS-20 system using ACCENTR.
  • Process ecommerce transactions in Verisign database and run reports weekly/monthly for reconciliation with learning management system database and accounting department.
  • Provided base level IT support Researched issues on various computer systems and databases to resolve complaints and inquires.
  • Provided training to the IT help desk and service desk teams towards using HP related hardware/databases.

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2 Database Jobs

No jobs at selected location

8. Email

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high Demand
Here's how Email is used in Software Support Technician jobs:
  • Provided telephonic and email technical support to clients and software product dealers on a range of Pastel Accounting products.
  • Help troubleshoot and solve software and hardware problems for customers via email, over the phone or in person.
  • Provided customer service through email, phone and face to face communication with internal and external clients.
  • Assist customers that are down and need of assistance by telephone, email and data link.
  • Provide support via phone calls and email to users needing technical assistance or product functionality support.
  • Required to navigate and manage email files on the POP3 email server during support requests.
  • Respond to requests for technical assistance in person, via phone, or email.
  • Deliver outstanding customer service via walk-in, phone, and email based support.
  • Assisted customers with technical issues via email, live chat and telephone.
  • Provide telephone and email support for U.S. State Department employees positioned globally.
  • Provide customer support for website via email and phone.
  • Assist with email setup on hand held devices.
  • Expedited problem research and possible resolution/workaround Outlook and other email clients configuration.
  • Maintained email and Antivirus installations and upgrades.
  • Assigned tasks to technical support agents regarding email, phone, fax, troubleshooting bugs and other support issues.
  • Implement Red Hat Linux, Sun Solaris Unix, and Windows NT/2000, and email applications.
  • Expanded background knowledge in Windows, DNS, Flash, and email implementations and reconfigurations.
  • Provide email support to customers worldwide using Kana.
  • Account Setup Specialist Customer Relations & Resolution Email Support & Resolution
  • Assay Device/Analyzer Support *Network Support *Triaging *Troubleshooting *Windows XP-10 *Phone, Chat, Email, Remote Support

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1 Email Jobs

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9. Desk Support

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high Demand
Here's how Desk Support is used in Software Support Technician jobs:
  • Help desk support for proprietary high-end catalog production software developed by Pindar Systems.
  • Help desk support * In house repair of computers, including reformatting, reloading operating systems, troubleshooting and replacing components.
  • Help Desk Support of both customers with Hardware and software issues for 3,000 accounts in US as well as Canada.
  • Provide help desk support via telephone, email and remote communications with end-users.
  • Provide second tier help desk support and management of various projects with vendors.
  • Provided level 3 support for incoming help desk support tickets and calls.
  • Served as Level Two Help Desk Support and graphics software support.
  • Monitor, log, and track phases of help desk support.
  • Help Desk support of Point of Sale software and polling.
  • Provided computer help desk support to end-users.
  • Assembled and supervised help desk support team.
  • Manage Viewpoint HelpDesk support calls.
  • Developed and designed training curriculum for Help Desk Support staff Assisted and conducted interviews of new personnel
  • Provided IT technical administration and application and network help desk support for Regional Homebuilders Associations.
  • Provided Help Desk support to the Carr America employees, supporting Windows 98 environment on a Novell platform.
  • Delivered Tier 1 and Tier 2 Help Desk support on Zoll's Ambulance software Support desk.
  • Provided Help Desk support on Windows issues, printing problems, installs, viruses and spyware.
  • Worked as consultant for Covergys' Juniper Help Desk Support Group.
  • Created work schedules for student workers and other Helpdesk Support staff.
  • Provided helpdesk support to 2000+ customers as a consultant.

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10. Technical Support

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high Demand
Here's how Technical Support is used in Software Support Technician jobs:
  • Provide immediate and appropriate technical support to customers regarding GoDaddy Hosting products and services.
  • Provided technical support to customers in a call center environment
  • Provided bilingual technical support for asset-management software used worldwide.
  • Provided systems analysis and technical support.
  • Job responsibilities: To provide the highest level of technical support for hardware and computer-related software conflicts or problems.
  • Conducted real-time technical support in classrooms and for special events which include conferences, seminars and sports events.
  • Work on documentation of technical support problems (SOP, Control Document, FAQs).
  • Provide Technical Support for international calling from the US, and international text messages.
  • Evaluated and responded to incoming sales leads and requests for technical support assistance.
  • Provide on call technical support to patrons of known technical issues.
  • Provided all phases of technical support of an independent film company.
  • Managed call flow and responded to technical support needs of customers.
  • Provided technical support for Crystal Enterprise and Crystal Reports 9.0.
  • Provide technical support to customers using Thomson Reuters products.
  • Provided written technical support for clients when needed.
  • Provide quality technical support to faculty and staff.
  • Respond to and track daily technical support calls.
  • Shanghai, China Provided technical support for projects and timeline management using Microsoft Projects.
  • Test and experiment DocAve software functionalities and behaviors with senior developer for tier 3 technical support issues.
  • Processed an average of 32 inbound and outbound technical support calls a day.

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5 Technical Support Jobs

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11. Windows XP

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high Demand
Here's how Windows XP is used in Software Support Technician jobs:
  • Provided hands-on technical hardware/software support for Windows XP.
  • Controlled the process of ensuring accurate and timely support of Windows XP, Vista, Windows 7 and Macintosh OS X.
  • Assisted customers with installation of initial systems set-up for Windows XP, 2000, 98, ME, McIntosh.
  • Provide Tier 1support such troubleshooting, diagnosing and resolving technical issues surrounding Windows XP/7/8/10, and Office applications.
  • Supported all issues related to Windows XP Pro, MS Office products and TIER health-related ERP program.
  • Diagnosed and resolved hardware/software connectivity issues in Windows XP and 7 environments troubleshooting Office 2007/2010.
  • Performed Windows 2000 and Windows XP migration support and service for new PC setups.
  • Worked with OSX, Windows XP/Vista/7, Ubuntu, Fedora, and others.
  • Provided On-Site Technical Support to 300+ customers in a Windows XP/Office 2003 environment.
  • Tested SCCM packages in virtual environment against Windows XP and Windows 7.
  • Provided technical support for 30 Banks in a Windows XP environment.
  • Focused on Dell XPS high performance PC's running Windows XP.
  • Upgraded operating systems from Windows XP to Windows 7.
  • Wiped hard drives of retired Windows XP systems.
  • Upgraded clients from Windows XP to Windows 7.
  • Provided Microsoft Windows XP and Office applications support.
  • Upgrade of Windows XP PC s to Windows 7 OS for internal staff.
  • Assisted in the development of application certification by working with the BlueCurrent Dell tool for the migration to Windows XP Professional.
  • Installed and configured Windows XP software settings on Dell PC s. Configured Windows XP log-in profiles for company personnel.
  • Supported Microsoft Office (all versions) Supported Microsoft Windows 7, Windows XP.

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12. Setup

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high Demand
Here's how Setup is used in Software Support Technician jobs:
  • Reviewed/determined if provider is registered/enrolled and setup to access/run query application in the portal.
  • Provided telephone setup and installation.
  • Assisted in the installation and updating of software, as well as the setup and troubleshooting of all equipment.
  • Performed setup, operation and maintenance of windows, workstations, printers, peripherals, and dual monitors.
  • Performed data entry, remotely and on-site, for major setup of new large accounts.
  • Provided end-user hardware and software support on a variety of Dell workstations and server setups.
  • Provided technical support to Microsoft customers in the US for Microsoft Outlook and Office setup.
  • Configured and maintain network setup Windows 2000 server with Oracle 9i installation and configuration.
  • Manage computer setups and deployment using standard hardware, images and software.
  • Helped end users with getting setup on software as well as any questions
  • Complete new hire setups and procedures for staff exit process.
  • Provided trade-show services; setup, and product presentations.
  • Assisted client on query criteria, setup and build.
  • Assist clients on home Network setups.
  • Performed administration tasks for Novell 4.11 such as: workstation installs, user setup, and network troubleshooting.
  • Experience in the configuration and setup of router and security protocols SSID, Passphrase, WEP security.
  • Troubleshooted new setup networking issues on PC's connecting to either Novell or Microsoft back ends.
  • Resolved general client issues by instructing proper usage and setup of Costpoint.
  • Loaded, installed and setup pc's companywide.
  • support to East Coast end-users with software setup and runtime problems.

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13. SQL

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high Demand
Here's how SQL is used in Software Support Technician jobs:
  • Maintained company SQL database integrity while performing other accounting duties as assigned.
  • Designed views in SQL Server so that the reports will be easier to create and the data easier to use.
  • Gained significant experience with SQL and Access databases, as most of our applications used data from these sources.
  • Used SQL based database program for storing the sales information and managing inventory of daily used product.
  • Developed intranet web server on Apache/MySQL for 17 offices to share data and web applications.
  • Execute MSSQL queries daily looking for errors as a result of the import.
  • Utilized SQL tools to troubleshoot data issues and identify root cause.
  • Supported SQL server 2000 on network infrastructure with 15 WinNt/2000 servers.
  • Created and managed SQL databases for route accounting image retention.
  • Perform quality assurance and testing of SQL server environment.
  • Coordinate efforts with techs on other of SQL teams.
  • Corrected necessary changes in our SQL database.
  • Resolved technical client problems by using SQL scripts
  • Assist with SQL database updates.
  • Created queries and updates for client databases (Oracle, SQL, and Access).
  • Created queries using SQL, PL/SQL, views, packages, and stored procedures.
  • Automated tracking of SLA data, developed & ran SQL queries in AQT and sqlplus, developed MS Access databases.
  • Provided development of the Cerner CCL and Oracle SQL for modifications and data loading of the Oracle HIS Database.
  • Developed reports in Crystal Reports, and utilized SQL to run ad-hoc database queries.
  • Performed data validation by run SQL queries against Analytics database and EHR source database.

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2 SQL Jobs

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14. Network Printers

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high Demand
Here's how Network Printers is used in Software Support Technician jobs:
  • Performed configuration settings on network printers (Commercial Project)
  • Configured and maintained network printers and their functionality.
  • Installed, configured, migrated, and troubleshot Windows XP/7, MS Office/Outlook, network printers and other peripherals.
  • Participated in special projects such as equipment moves, repair/ maintenance of network printers and personal computers.
  • Assisted clients with installation and diagnosing and resolving issues of personal and network printers.
  • Configured network LAN/WAN along with IP issues and network printers.
  • Monitor and maintain all network printers including hardware maintenance.
  • Diagnosed Local and Network Printers/Scanners issues.

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15. Internet

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average Demand
Here's how Internet is used in Software Support Technician jobs:
  • Provide technical assistance to end user corporate desktop configurations, office productivity software, end user email and Internet connectivity.
  • Diagnosed/Resolved computer software credit card processing problems involving dial-up and internet connections.
  • Installed core applications including Microsoft Office Suite, Internet Explorer and Netscape browsers, Lotus Notes and Outlook E-mail clients.
  • Conduct internet and document research, customer and account data maintenance, manage CRM ticketing database and knowledge repository.
  • Removed from old NT 4.0 domain to new Windows 2003 Domain, verified network and internet connectivity.
  • Developed basic knowledge of various internet routing including: IP addressing, TCP/IP, SMTP and DHCP.
  • Install, manage and maintain a Voice-Over Internet Protocol (VOIP) telephone system using AVAYA.
  • Provided technical and installation support for various clients including resolution of Internet access and billing issues.
  • Provide support via phone, internet chat, and email up to 40 tickets a day.
  • Installed and configured virus software, also setup internet mail to be received through outlook.
  • Maintained internet control software Technical Environment: Windows XP, Exchange, Dell Servers
  • Guided customers to solve problems with AOL software and connecting to the Internet.
  • Directed customers in solving issues with AOL software and connecting to the Internet.
  • Trained users in Windows Operating Systems, Microsoft Office Suite and accessing Internet.
  • Provide assistance via telephone and internet to troubleshoot hardware and software.
  • Provided support on Internet, domain & company email issues.
  • Configure software to connect to Internet application servers.
  • Managed client relationship through helpdesk support for AT&T's Broadband Internet products and services.
  • Installed Office 97 service packs and updates, Internet Explorer 5.0, Service Pack 5, Netcensus, and Bios 2000.
  • Managed the successful implementation of the first contract customer application for Indigital Inc. internet document archive and distribution product, iDoc.

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16. Laptops

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average Demand
Here's how Laptops is used in Software Support Technician jobs:
  • Increased efficiency by documenting process for establishing connection settings for laptops.
  • Phone-based hardware and software technical support for Toshiba laptops
  • Developed procedures and practices for setting up laptops and getting them ready for deployment to the field.
  • Maintained over 250 in-house personal computers and laptops, including support of over 40 remote offices.
  • Configure, deploy, maintain, troubleshoot and support computer workstations, laptops, printers.
  • Imaged multiple Dell laptops and desktops using Norton Ghost to prepare for deployment.
  • Utilized CD-based Ghost hard drive image to deploy Windows 2000 to new laptops.
  • Managed the XP migration of all laptops and desktops for Chicago T-Mobile office.
  • Fixed system problems and provided solutions for 15 laptops daily.
  • Compiled and developed troubleshooting articles for HP laptops.
  • Installed Windows 7 on new laptops.
  • Imaged laptops and desktop distribution.
  • Supported 180 employees, 50 laptops, 175 workstations, 45 servers.
  • Logged assets into Remedy database using a barcode system to track laptops, printers, desktops, and monitors.
  • Deployed Siebel Systems - Integrated Sales Workbench software on over 500 laptops for Nestle USA sales force.
  • Reimaged to corporate specs new hardware, laptops, desktops & engineering systems.
  • Installed new desktops and laptops onsite for end-users.
  • Traveled to performed Field support in multiply location throughout central Florida, Removed Viruses and Malware from user laptops and desktop.
  • fax machine, video recorder, scanner, laptops)
  • Project based Account) Technical support for Toshiba laptops hardware and software (factory installed) Cosmio support Warranty support

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17. Active Directory

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average Demand
Here's how Active Directory is used in Software Support Technician jobs:
  • Updated operating systems, active directory and asset management database.
  • Work also includes configuring customer servers, domain additions, scripting, Active Directory, and other computer administration procedures.
  • Skilled in the installation and partitioning of hard drives and managing Active Directory accounts on Windows' servers.
  • Consulted with client on selecting an Active Directory Tree options for main company and subsidiaries companies.
  • Exchange, Active Directory, DHCP, DNS, Group policy, and Direct Access administration.
  • Ensured the software was configured to work in tandem with the customer's Active Directory configuration.
  • Created users, reset passwords, and set user and group permissions in Active Directory.
  • Unlocked disabled network accounts and reset passwords using Windows Server Active Directory 2003.
  • Add, modify, and configure user email and Active Directory accounts.
  • Provided the Active Directory administration of a Windows Server 2003/2008 network.
  • Utilized Windows Active Directory for employee account access and password resets.
  • Perform Daily Account Management on Windows Servers; Active Directory.
  • Experience in use of group policy and active directory settings.
  • Reset user passwords and unlocked accounts with Active Directory.
  • Utilized Active Directory to assist in the troubleshooting process.
  • Manage on Exchange 2010 and Active Directory.
  • Resolve Active Directory passwords and unlocks.
  • Implemented Microsoft's new Print Management Console to deploy new printers to the Yardley location using Active Directory and Group Policy.
  • Provide high end migration support via phone and remote control for Microsoft Active Directory and Microsoft Outlook express.
  • Support for Enterprise Active Directory network of 300 servers and 3,000 PC users.

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18. Mac

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average Demand
Here's how Mac is used in Software Support Technician jobs:
  • Experienced Windows and Macintosh operations in configuring networks to communicate with various devices.
  • Developed real-time lecture capture system for Macintosh.
  • Performed BIOS scrubs after all connections were made and enter Mac address from Servers into Excel spread sheets.
  • Help the customer with step-by-step instructions on how to troubleshoot the machine in order to fix the issues.
  • Skilled with software install, troubleshooting, and Windows image installation on PC and Mac.
  • Educated pharmacist on the necessity, efficiency and functionality of the software that we provided.
  • Performed remote assistance to client machines, mapped printers, and assist with wireless connections.
  • Helped establish the first Tele-Sales Program in the call center for independent pharmacies.
  • Provided technical support for computers, printers, and vinyl cutting machines.
  • Support needs including Windows, MAC, printers and wiring.
  • Field test software upgrades for Macintosh and Windows platforms.
  • Provided technical support services for 300 Macintosh end users.
  • Installed a customized NT platform on each machine.
  • Develop and maintain MAC/PC software standardized images.
  • Provide software support for Macintosh machines.
  • Worked in Computer Services Dept responsible for all software issues that arised on PC and Macintosh computers.
  • Provided trouble shooting support for Garmin GPS's on all Widows & MAC Operating Systems.
  • Supported the production environment for Walgreens Co. central pharmacy system: Intercom Plus.
  • Authored a secured Unix tool to join Macintosh workstations to the Active Domain.
  • Participated in a training seminar for Pharmacia Upjohn sales people.

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19. OS

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Here's how OS is used in Software Support Technician jobs:
  • Directed in analyzing, improving, monitoring, and lowering organizational costs.
  • Designed, developed, and implemented cross-functional wired and wireless networks.
  • Network configuration and remote diagnostics.
  • Document all interactions with customers and prospects to improve internal communication and ensure the success of the all consultants and customers.
  • Analyzed various process flows, areas of deficiency and prescribed solutions based on those needs to optimize satisfaction and productivity.
  • Acquired new equipment at low cost to expand a lab where refugees could enhance their computer skills.
  • Cross functional partnership project owner supporting sales, billing, hardware/software development to exceed client's expectations.
  • Log in to device and check setting or gather data from history to diagnose problems.
  • Designed and installed local area networks using Microsoft and Cisco systems hardware products.
  • Diagnosed data issue that resulted in data corruption, then corrected data.
  • Major Projects: Microsoft Windows NT conversion from Novel and Banyan.
  • Interfaced with customers, determined problems and solved those problems efficiently.
  • Maintained and created Mailing lists using ODBC, Microsoft Access.
  • Analyzed complex loss data and premium audits.
  • Managed Microsoft Exchange server 5.0/5.5.
  • Proviosioned, configured, and installed routers and switches.
  • Deployed maintenance software for malware removal Responded to emergency OS failures
  • Request routing to Tomcat, Apache, JBoss, webMethods, and Windows IIS 6 & 7 environments.
  • Travel Lead Technician for rollout's across the US Install cat 6 cable and Cisco AP's.
  • Developed an iOS iPad Controller application and an iOS iBeacon application.

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6 OS Jobs

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20. Trouble Tickets

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average Demand
Here's how Trouble Tickets is used in Software Support Technician jobs:
  • Recorded and assigned trouble tickets; documented troubleshooting steps and responsible for tickets until resolution.
  • Recruited to assess/correct customer trouble tickets.
  • Documented and tracked client concerns with responsibility, escalation (if appropriate), resolution and closure of trouble tickets.
  • Used Remedy software to open, close and document work performed on user trouble tickets.
  • Opened and closed trouble tickets that must be escalated to the next tier.
  • Tracked orders, reorders, and connectivity trouble tickets for DSL and satellite.
  • Open, maintain, escalate, and close Trouble Tickets as necessary.
  • Used Magic to manage, report, and resolve trouble tickets.
  • Maintained a 90% closure rate of all trouble tickets opened.
  • Used remote software to follow deployment and to resolve trouble tickets.
  • Update, work, and maintain trouble tickets through ticket application.
  • Submitted all calls via trouble tickets into Remedy Help Desk system.
  • Used Remedy-ARS to manage and complete trouble tickets for Blackberries.
  • Initiate trouble tickets utilizing Remedy based help desk solution.
  • Used HEAT to track trouble tickets and input data.
  • Interfaced with vendor/partners and escalation of trouble tickets.
  • Maintained trouble tickets and creation of diagnostic scripts.
  • Managed trouble tickets for customer accounts.
  • Submitted user trouble tickets to Eagle Alliance and Global Helpdesk.
  • Level II Support/Consultant Answered support calls from technical support center and end-users Problem tracking and analysis reporting for trouble tickets.

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21. VPN

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average Demand
Here's how VPN is used in Software Support Technician jobs:
  • Utilized RDP, VPN, IP-based network protocols, servers and firewalls for troubleshooting of routers and switches.
  • Provided 95% phone support to help detect problems and fix through phone and VPN support.
  • Resolve technical and connectivity issues with WiFi and VPN connections.
  • Provided oversight for broadband provisioning and VPN client Deployment.
  • Performed service desk duties supporting VPN users worldwide.
  • Supported VPN Client problem at remote locations.
  • Configured VPN for remote users and telecommuters.
  • Install and configuration of new VPN Client.
  • Installed and Configured Cisco VPN Client.
  • Entrust VPN Token user administration.
  • Utilized network protocols such as DHCP, DNS, WINS, FTP HTTP, TCP, and Cisco VPN.
  • Provided services for the VPN, LAN, Email and Agency teams.
  • Developed extensive knowledge of network configurations, troubleshooting, and installations for LANs, WLAN/Wireless, VPN, and Cisco systems.
  • Provide support to home office associates with VPN username, password, connectivity, and software issues.
  • Support of anti-virus software and Corporation's VPN solutions Diagnose and assist software problems and conflicts.
  • Configured and maintained VPN connections Maintained Active Directory and Exchange management Console for all users.
  • Configured home routers and business routers, setup VPNs and incorporated IT policies on devices.
  • Provide support for VPN and AT&T Global Dialer users.
  • Configure, monitor, install, and support VPN s such as Netgates or Ciscos.
  • Experience with Zyxel and Adtrans routers used with VPN's for remote office connectivity.

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22. Software Applications

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average Demand
Here's how Software Applications is used in Software Support Technician jobs:
  • Provided third-party technical support for multiple software applications, answered questions via telephone or email regarding hardware and software problems.
  • Worked with Software Developers and Project Management in designing and modifying software applications to fulfill customer's requirements.
  • Modify released versions of software applications for Leading wireless telecommunication billing company.
  • Incorporated SDLC process within the Endeavor/Remedy change management software applications.
  • Supported the implementation and deployment of Enterprise software applications.
  • Performed installations and troubleshooting of all company software applications.
  • Installed and configured software applications for hotel properties.
  • Received help desk tickets regarding various software applications.
  • Provided nationwide software support for over 125 software applications specializing in graphics software with an emphasis on CorelDraw.
  • Communicated with users, developers and SME's to assist in resolving issues with software applications.
  • Performed troubleshooting and problem diagnosis and resolution on networked PC systems, printers and software applications.
  • Installed & configured all software applications used for the office & work in the field.
  • Installed printers, created Outlook profiles, loaded software applications, and removed virus infections.
  • Conducted training classes for sales personnel and staff on various software applications.
  • Trained 10 users on new software applications and hardware configurations.
  • Trained users on software applications, on-site and remotely.
  • Work with development teams to software applications.
  • Supported over 100 software applications.
  • Provided technical support for PAREXEL's software applications, Clintrial, and Oracle 8i.
  • Provide user training on Chinatrust's software applications in client site.

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23. Technical Support Consultant

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average Demand
Here's how Technical Support Consultant is used in Software Support Technician jobs:
  • Provided Enterprise Server support as a Customer Technical Support Consultant.
  • Designated Technical Support Consultant for international issues and training.
  • Train other Technical Support Consultants on troubleshooting skills and on daily tasks.
  • Supervised one technical support consultant and two computer training labs.
  • Provided guidance and leadership to over 50 technical support consultants.
  • Worked as an IT-Support/Technical Support Consultant/Contractor at Deufol.
  • Selected by management to serve as Help Desk / Technical Support Consultant to users of McKesson Homecare Software Solutions.
  • Provided smartphone support as a Partner Technical Support Consultant.

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24. LAN

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average Demand
Here's how LAN is used in Software Support Technician jobs:
  • Maintained and protected LAN infrastructure in a way that prevents unauthorized access and ensures confidentiality, integrity and availability of data.
  • Consulted in development and implementation of next level technical support plans and procedures.
  • Planned and executed company-wide project during off-hours to maintain operations.
  • Prepare a Behavior Support Plan that details the strategies and interventions to be implemented by the individual on a daily basis.
  • Assess behavior and create support plans to be implemented by team members for Individuals with Intellectual Disabilities and other co-occurring disorders
  • Planned and implemented small office network to enhance productivity in a clinical setting and provide growth for medical billing databases.
  • Reviewed functional specification documents, design reviews, and created test plan documents for new and existing software projects.
  • Developed Test Plans, Test Cases, Test Strategy, Test Data for System testing, Integration & UAT.
  • Documented, supported and attended Configuration Audit Plan at Federal Aviation Administration (FAA) site.
  • Repaired LAN router issues and provided connectivity with (Cat 5 & 6) cabling.
  • Call center advisement and new business acquisition, as well as strategic vision planning.
  • Produced consistent CSAT green scores, focus on implementing action plans for dissatisfied users.
  • Train and support staff on the details of the Behavior Support and Crisis Plan.
  • Administered and supported local LAN (Windows NT and NOVEL).
  • Assisted clients with landing page modifications to increase conversions.
  • Organized and balanced cash drawer.
  • Developed and executed test plans.
  • Provided front-line, back-line support, and IT support planning for all required hardware and software for HAO services.
  • Assist with the interview process for job applicants, conduct orientation of new employees, and plan training programs.
  • Travelled to set up and upgrade physical access control systems for clients, including Toyota and Chrysler plants.

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1 LAN Jobs

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25. Unix

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average Demand
Here's how Unix is used in Software Support Technician jobs:
  • Administered system including UNIX kernel optimization, tuning, and monitoring system activity, CPU utility, and virtual memory statistics.
  • Installed and configured multiple UNIX servers and databases using native utilities; configured internal network, configured and managed SSL certificates.
  • Performed customers' response files reconciliation via UNIX (UNIX command line in PuTTY), FTP and Microsoft Excel.
  • Conducted Network Administration in the following: NT4.0 server, 2000 server, 2003/server, SCO Unix and UNIX ware.
  • Installed and Configured Omni-Lite a robust NFS connectivity solution for integrating Windows 2000/NT/XP and Unix workstations.
  • Work on Unix shell scripts and utility - Resolve client issues with their night process.
  • Provided, second level technical support to contracted customers worldwide for Tru64 Unix product.
  • Excellent/advanced knowledge of MPE/HP3000, HP-UX (Unix) Mainframe Operating Systems and utilities.
  • Execute File Transfer Protocol across classified and unclassified VAX and UNIX based networks.
  • Diagnosed various software, email, UNIX, VAX/VMS, and network inquiries.
  • Developed UNIX and Mainframe course curriculum and delivered training for support personnel.
  • Installed proprietary order fulfillment software on HP UNIX servers and tested system.
  • Served as member of the Tru64 UNIX Ambassadors engineering liaison group.
  • Assist customers with capacity planning of Unix servers running AIX.
  • Worked with fully integrated UNIX software.
  • Configured Network File System (NFS) on SCO and AIX UNIX systems.
  • Designed educational tutorials for Banner and Cognos programs and provided assistance with Windows, Apple and Unix systems.
  • Provided security support of the bank's mainframe, LAN, AS400, and Keon Unix Production Environment.
  • Network support of personal computers and mainframes, including Novel, SCO UNIX, Windows and Netware.
  • Managed Murex and Endur environments on Unix and Wintel.

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26. PCS

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average Demand
Here's how PCS is used in Software Support Technician jobs:
  • Loaded & configured new PCs and laptops as well as upgrading all Windows 3.x PCs to Windows 95.
  • Provided technical support for PCs, Macs, mobile devices, and peripheral electronic devices.
  • Worked with the desktop team, supporting PCs, Laptops, Macintosh and Blackberry devices.
  • Installed network printer, installed drivers for printer on individual PCs including POS terminals.
  • Set up PC/Support to provide link between AS/400 and any number of PCs.
  • Assembled and installed over 100 PCs from thin clients to gaming PCs.
  • Configured and installed multiple PCs & laptops and a PC Projection System.
  • Provide on-site support and rental for networked PCs, and printers.
  • Configured and maintained ILX workstation and Bridge Power Partner on PCs.
  • Pushed software to client PCs via Microsoft SCCM.
  • Installed new PCs, laptops and Macintosh workstations.
  • Configured PCs, laptops and network platforms.
  • Maintained district PCs and servers.
  • Ensured all PCs were kept up to date.
  • End of Lease services asset coverage fro returned out of warranty PCs and laptops after windows 7 refresh.
  • Installed and configured PCs and network hardware used in formal classroom training.
  • Upgraded PCs as needed (i.e.
  • Upgraded PCs Set up WLAN Upgraded OS and application software
  • Administer servers, routers, pcs, pos terminals, switches for ~300 sites.
  • Used Ghost to reimage the PCs via multicasting 20 PCs at a time.

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27. Suite

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average Demand
Here's how Suite is used in Software Support Technician jobs:
  • Used SCCM, configuring domain accounts, assigning IPS imaging desktops, MS Office Suite 2010, Outlook.
  • Provide network admin and remote software support for over 400 companies utilizing NetSuite and GoToAssist remote technologies.
  • Conducted routine maintenance, patching and upgrades of user equipment and peripherals utilizing various software suites.
  • Install and trouble shoot Law Enforcement Suite software in person and over the telephone.
  • Helped students with software applications such as Microsoft Office Suite, and AutoCAD.
  • Installed Adobe suite applications for Mac and setup client licenses for Mac support.
  • Provided support on Microsoft Office suite applications and support in operations.
  • Updated and installed Windows 7 and Microsoft Office Suite software.
  • Maintained and managed database using Microsoft Office Suite.
  • Support of Microsoft Office Suite and Network connectivity.
  • Supported Microsoft Office, Microsoft Windows 98 and XP, Lotus Smart Suite, Lotus Notes, custom applications.
  • Cloud Services Migration including the assessment and consideration of those technologies best suited for reprovisioning as cloud services.
  • Managed data collection and data analysis protocols using Microsoft Office Suite (Excel and PowerPoint).
  • Installed and supported Microsoft Windows 95-XP Professional, Microsoft Office [ ] and anti-virus suites.
  • Supported admissions office users for MS Office Suite and other desktop applications.
  • Spearhead transition from PTC CAD/CAM software to Unigraphics/NX suite of software.
  • Support tools: Casper Suite, Remote Desktop TeamViewer, Bomgar and Logmein etc.

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6 Suite Jobs

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28. Knowledge Base

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average Demand
Here's how Knowledge Base is used in Software Support Technician jobs:
  • Liaised between support and QA/Development team, reported product/documentation issues to development, and wrote/approved Knowledge Base entries.
  • Created knowledge based articles as part of an interdepartmental communication system and solution management approach.
  • Developed knowledge base system to support analysis of store-level performance and utilization metrics.
  • Created and updated technical content for customers, partners, and other technical staff using the online knowledge base.
  • Created Knowledge Base documentation that resulted in exceeding client metrics, Service Level Agreements, and overall client satisfaction.
  • Maintain all Knowledge Base articles by editing out of date articles and writing new articles for updated features.
  • Created and distributed documentation and flash videos and tutorials for customers and the company's knowledge base.
  • Collaborated with EHR application team where applicable and researched knowledge based article on issue fixed.
  • Utilize the ticketing systems to document solutions as training/reference aids, increasing knowledge base.
  • Create Knowledge Base articles, create and implement training packages for new hires.
  • Maintain the internal knowledge base for representatives to use on their customer calls.
  • Document knowledge base articles for Hardware / Software issues and the resolutions.
  • Assisted in the creation of knowledge base articles for POS software.
  • Create documentation in a knowledge base when information can be shared.
  • Contributed to HP knowledge base database for peers and customers reference.
  • Developed and maintained client and technical support knowledge base.
  • Maintained and updated knowledge base procedures and documentation through eRoom and SharePoint.
  • Trained on all products within eServices as well as created knowledge based articles for technicians reference.
  • Connected to clients via SalesForce (SFDC) and Remote Desktop Also used Knowledge Base.
  • Utilized Clarify call tracking system and Primus knowledge base.

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29. Citrix

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average Demand
Here's how Citrix is used in Software Support Technician jobs:
  • Configured Citrix accounts to access various applications.
  • Educate customers in the use of Citrix, a cloud company that enables people to work and collaborate from anywhere.
  • Administered Citrix servers and user sessions, so performance was at its best for server processing and user experience.
  • Educated users on various software and hardware; ex: Microsoft Office, VPN, Citrix and Blackberry.
  • Assisted with the implementation of multiple projects involving Window server and Citrix environment upgrades.
  • Performed system administration for Active Directory, MS Exchange, and Citrix instances.
  • Configured and maintained remote systems such as VPN, SSL VPN and Citrix.
  • Use Citrix to log into servers and configure network server's interfaces.
  • Install, configure and support applications for off-site Citrix users.
  • Used Citrix to facilitate this initiative.
  • Performed troubleshooting for Citrix farm issues.
  • Installed, configured and troubleshot proprietary insurance agency management software across multiple infrastructure environments including Windows, Netware and Citrix.
  • Coordinated, evaluated and maintained software installations for VMware and Citrix environments.
  • Managed wrap up of project to convert all virtual desktop users from Citrix to Vmware Horizon.
  • Experienced LAN: Novell 5.1, Citrix, Windows NT/Domains administration.
  • Installed and configured printers in Windows, Netware and Citrix environments.
  • Support for HP-UX, Linux (RHEL, SUSE), Citrix Xenserver, VMware

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30. Computer System

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low Demand
Here's how Computer System is used in Software Support Technician jobs:
  • Developed plans and documentation for software maintenance and configuration management of software and computer systems in a heterogeneous environment.
  • Provided technical support for clients who had purchased an education computer system used for homeschooling children.
  • Maintained/supported all laboratory equipment, building, installing configuring, troubleshooting, and supporting computer systems.
  • Managed issue resolution related, and issues stemming from the end users computer system, or ISP.
  • Install and configure computer systems, diagnose hardware/software faults and solve technical problems over the phone.
  • Traveled the continental U.S.A. transitioning travel agencies from System One's airline computer system to Amadeus.
  • Consulted with NMFS Port Agents to troubleshoot computer systems at New England's 5 port offices.
  • Created, maintained and provided technical support to the company's network and computer systems.
  • Repaired Windows and OSX based Laptop and Desktop computer systems for Businesses and Individuals.
  • Perform the Installation, upgrade, and maintenance of computer systems and peripherals.
  • Use software solutions and computer systems to accurately document and track client contacts.
  • Project with CompuCom involves migration of major bank to new computer system.
  • Provide phone and on site customer support for computer systems and networks.
  • Installed, diagnosed, repaired, and upgraded computer systems and software.
  • Monitor and maintain the computer systems and networks of an organization.
  • Provided software support for numerous users of SGI computer systems.
  • Oversee the daily performance of Dental Office Staff computer systems.
  • Ensured proper function of existing computer system.
  • Added computer systems to the network.
  • Miss Howery's responsibilities included operations and file maintenance on the VAX 11/780 computer system and the IBM timesharing system.

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31. Linux

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low Demand
Here's how Linux is used in Software Support Technician jobs:
  • Managed SSL Certificate infrastructure and also updated both Windows based and Linux based applications with proper certificate configuration.
  • Provided remote and on-site support and project services related to corporate desktop and laptop systems running Mac/Windows/Linux.
  • Automated SuSE Linux installation and application debugging processes.
  • Direct contact with customer to provide support and resolve issues involve FalconStor software of virtual storage that runs on Linux platform.
  • Delivered quality technical support via AIX/Linux to enhance my knowledge of telephony and call center software.
  • Supplied technical resources for Linux and VMWARE Software.
  • Performed data recovery via a windows or Linux environment.
  • Perform upgrades and apply patches as required to the software platform via Unix/Linux on the server backend.
  • Established jumpstart/ kick-start servers to install Oracle Sun and Linux servers, plus workstations with proper patches.
  • Maintained and developed scripted installs of Redhat, CentOS, SUSE Linux and Oracle Solaris.

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2 Linux Jobs

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32. Lotus Notes

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low Demand
Here's how Lotus Notes is used in Software Support Technician jobs:
  • Used Remedy and to document the tickets and Lotus Notes for company's email and daily schedule.
  • Provided Lotus Notes administration on a local server for the email support team email database.
  • Migrated users from Windows 95 to Windows NT and Lotus Notes to Microsoft Exchange.
  • Supported users on Lotus Notes and Microsoft products, Active Directory, etc.
  • Used Lotus Notes asset tracking database for decommissioned hardware and hardware updates.
  • Utilized Lotus Notes and service-logging applications to track and close support tickets.
  • Developed an extensive on-line Nursing Student Handbook website using Lotus Notes.
  • Upgraded Lotus Notes, Acrobat, Norton AntiVirus, and Extra.
  • Organized calendar tasks and prioritized daily schedule using Lotus Notes.
  • Created and managed a Lotus Notes Database for training development.
  • Managed service calls and requests using Lotus Notes & Remedy.
  • Upgraded to Lotus Notes 8.4 during machine refreshing.
  • Trained end users in Windows and Lotus Notes.
  • Installed Lotus Notes on the customer desktops.
  • Provided support for Lotus Notes 8.5.
  • Designed multiple forms in Lotus Notes allowing employees to enter research results and forecasting information into the databases.
  • Supported desktops, laptops, smartphones, networked printers, MS Office applications and Lotus Notes.
  • Created tickets using Lotus Notes, executed SQL and Interbase statements and procedures.
  • Created accounts for new employees through Novell and Lotus Notes.
  • Administered and supported local/LAN printers, LAN IDs in Novell Administered/provided troubleshooting for Lotus Notes and MS Outlook

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33. Application Support

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low Demand
Here's how Application Support is used in Software Support Technician jobs:
  • Spearheaded comprehensive domestic and international end user application support as well as desktop, server, and mainframe security administration.
  • Provide application support to district educators, pertaining to software functionality, incident resolution, and system configuration.
  • Created numerous Control Panel applications to assist help desk technicians with application support
  • Help other application support members whenever required.
  • Assist with application support for company-owned systems.
  • Hired by General Networks Corporation (GNC) my role was to provide application support for one of their largest contracts.
  • Analyzed issues with problem related to connectivity or laptop performance or application support and took extra efforts to resolve them.
  • Provide legacy application support for local office as well as staff located in the 31 judicial areas of Kansas.
  • Provided technical and application support to OEM customers, distributors, area managers and product managers.
  • Administered application support for the remaining applications that ran on the IBM S/390 servers.
  • Led a five person team performing imaging, troubleshooting, and application support.
  • Handled all software application support, hardware upgrades and configurations.
  • Provided IT system and application support 7x24x365.
  • support for problems and service requests related to hardware, software, connectivity, and application support.
  • Contract Position Provide IT Support and Application Support for the Users on Exxon Mobil Campus.
  • Rostered to provide after-hours application support for all Australian and New Zealand clients.

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34. Level Support

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low Demand
Here's how Level Support is used in Software Support Technician jobs:
  • Escalated exceptional complicated problems to high level support engineers and tracked out resolving.
  • Provide troubleshooting documents for first level support as necessary.
  • Monitor RMDS backbone, and provide 3rd level support for issues related to data integrity, latency, network congestion.
  • Ensured proper documentation was produced to help end user and first level support properly understand and use the SAP system.
  • Worked on critical projects to HP and client in 2nd and 3rd level support roles, exceeding expectations on reviews.
  • Provided base level support to internal calls from all levels of customer care representatives and 3rd party resource desks.
  • Respond to escalated Help Desk tickets that were not able to be resolved by First Level Support.
  • Provided timely and accurate corporate third level support to over 150 ADP representatives across the country.
  • Aided in training new hires and moved from front line to second level support and escalations.
  • Provided next level support procedures for peers with questions or problems with customers' unresolved issues.
  • Provided 1st and 2nd level support in a heterogeneous environment.
  • Delegate work orders as necessary to upper level support.
  • Performed first and second level support for applications.
  • Trained new technicians, provided second- and third-level support to the helpdesks abroad, and all levels in the United States.
  • Provided second level support for clients utilizing Allscripts Practice Management software which supports front office functions for medical facilities.
  • Work in conjunction with2 regional Help Desk's provide second level and third level support and associated services.
  • Coordinate build and release all product CDs per the published schedule dates and provide first level support.
  • Second level support Rohm and Haas and its Global customers.
  • Provision of second level support for all Triarch products.
  • assigned to UHG IT Productivity and Collaboration performed duties as the Executive Level Support for the Senior Executives of Optum.

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35. Technical Assistance

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low Demand
Here's how Technical Assistance is used in Software Support Technician jobs:
  • Manage Technical Assistance Vendors who provided detailed engineering studies to National Grid and our customers on more complex/comprehensive custom projects.
  • Mentored telephone representatives to ensure execution and understanding of departmental quality standards, technical assistance and excellent customer service.
  • Received numerous thank you letters and recognition for outstanding customer service and excellent technical assistance.
  • Provide technical assistance and solutions to Market Development and Social networking groups within organization.
  • Provided technical assistance as needed.
  • Confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
  • Excelled at providing technical assistance regarding application integration for the front-line phone support staff, sales team, and customers.
  • Work in conjunction with Information Systems Help Desk to provide technical assistance to end users.
  • Coordinate upgrades, patches and technical assistance on software applications with programmers.
  • Supported Tier 1 & 2 technical assistance for cellular customers.
  • Provide technical assistance, direction, support and consulting.
  • Provide technical assistance to 1,000+ worldwide customers.
  • Provided technical assistance to VM/CMS mainframe users.
  • Helped support 500+ users with technical assistance.
  • Provided onsite technical assistance and training to individual departments.
  • Provide technical assistance with the a la mode Appraisal software WinTOTAL as well as all of a la mode software.
  • Provided technical assistance to Optio s AS400 customers that were using the AS400 Document Output Management software.
  • Provide technical assistance with the Bernina Artista software as well as all of OESD software.

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36. Novell

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low Demand
Here's how Novell is used in Software Support Technician jobs:
  • Installed and configured computers and printers on a Novell network in the labs, classroom, and administrative offices.
  • Maintain network connectivity on Novell 4.1, Microsoft NT Domain, do network installs.
  • Maintained 65+ node Novell network Upgraded PC workstations and Triad Point-of-Sale workstations
  • Provide technical support related to a Novell to Microsoft migration.
  • Supported company software as well as Novell and Microsoft products.
  • Provided PC support for a 200-user Novell 3.12 network.
  • Support file and print sharing in Microsoft and Novell.
  • Supported Novell in Windows 2000 and 98 environment.
  • Set up with Novell and NT Servers.
  • Complete network migrations from Novell to Microsoft.
  • Networked computers on to Novell networks.
  • Corrected OS and DB problems on HP-UNIX, SCO-UNIX, and Novell file servers.
  • Support included setting up Novell and NT networks, Windows [ ] issues using DOS and/or Windows.
  • Distributed software to workstations by creating install bundles in Novell Zenworks Control Center.
  • Installed and maintained 10 LANtastic office networks and two Novell networks.
  • Performed follow-up visits to field agency sites in need of hands on systems integration with Novell LANs.
  • Assisted in migrating users from Novell Netware to a Windows NT/Windows 2000 Domain.
  • Performed migrations from Novell Netware/Groupwise to Windows NT /2000 and Exchange.
  • Have helped migrating from Novell Netware to Windows 95/NT.
  • Used Lotus Ccmail, Ms Office97, Novell Netware 5, Exchange and Norton Ghost.

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37. CRM

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low Demand
Here's how CRM is used in Software Support Technician jobs:
  • Managed customer satisfaction as primary troubleshooter for an On-demand Web-based Customer Relationship Management (CRM) software program.
  • Provided exceptional proprietary CRM software support to pharmaceutical field representative, demonstrated excellent technical and interpersonal skills.
  • Maintained detailed records using CRM SalesLogix which facilitated a more cohesive approach to managing customer requirements.
  • Document issues and resolutions thoroughly in the CRM -Help build the knowledge base and internal/external documentation for training and support.
  • Manage and retain client relations Responsible for the implementation, training and support of customers using the DealerSocket CRM tool.
  • Trained the management staff and new hires on the proprietary CRM and the sales processes.
  • Track all customers - prospects - leads - opportunities and follow up in CRM.
  • Assisted in the development of web based CRM tool and metrics reporting tool.
  • Document the progress of each technical issue and solution in a CRM system.
  • Utilize CRM to properly record and track user calls.
  • Facilitated initial CRM software training to new clients.
  • Experienced ERP and CRM consultant and trainer.
  • Monitored CRM company-wide trouble ticket systems.
  • Performed paid consulting services to certified resellers assisting with legacy CRM data migrations.
  • Use MSSQL Server management studio on daily basis to import updated information from PeopleSoft into our Talisma CRM.
  • Managed CRM in Siebel and Sage SalesLogix accounting databases and make changes/updates as required.
  • Manage clients' accounts using Salesforce CRM.
  • Document session notes and complaints in Office, Yammer, SAP, CRM, QuickBase, etc..
  • Provided technical support to customers with their issues and questions related to the practice management application "Tiger" and Salesforce CRM

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2 CRM Jobs

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38. Proprietary Software

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low Demand
Here's how Proprietary Software is used in Software Support Technician jobs:
  • Created technical manuals & documentation for proprietary software & telephony applications.
  • Prepared & tested implementation documentation for proprietary software installation.
  • Supported users on the use of the internet as well as the use of hospital approved commercial and proprietary software packages.
  • Provide technical and software phone support for customers who are utilizing Ivy Computer's proprietary software for the waste management business
  • Assisted users on a proprietary software package used to manage irrigation of golf courses and hardware related issues.
  • Support included Active Directory, Microsoft 2010/2013 products including CRM, Windows 7/8, and company proprietary software.
  • Assisted customers using proprietary software designed for use in the automotive industry with software performance issues.
  • Write standard operating procedures for proprietary software including the setup and use of the software.
  • Support proprietary software for 350 users including paralegals and attorneys as subject matter expert.
  • Support 250+ end user financial traders with proprietary software platform in real time.
  • Level 2 Support for all Eastern European countries for Microsoft and proprietary software.
  • Trained new employees on systems, proprietary software, and procedures.
  • Trained clients and internal personnel on the use of proprietary software.
  • Supported proprietary software for the Financial Crimes Enforcement Network.
  • Support proprietary software in Windows XP and windows 7.
  • Implemented software and trained EU on our proprietary software.
  • Installed, supported, and trained proprietary software
  • Provided training and daily technical support of proprietary software and related businessapplications.
  • Provided computer support for document management system migration from in-house proprietary software to HP iManage Desksite; including one-on-one end user training
  • Resolve 95% of all employee questions and issues Provides PC and tech support Support Printers and proprietary software.

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39. Problem Resolution

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low Demand
Here's how Problem Resolution is used in Software Support Technician jobs:
  • Developed overall implementation project plans and provided regular and routine updates to Leadership, including progress, risks and problem resolutions.
  • Document identified issues and solutions and ensure adequate internal communication of problem resolutions to enable your team.
  • Document known issues and solutions and ensures adequate internal communication of problem resolutions.
  • Provided hardware/software support, troubleshooting and problem resolution to client business sites.
  • Used Remedy trouble ticketing system for tracking customer interactions and problem resolution.
  • Coordinate with the Technical Manager to ensure problem resolution and user satisfaction.
  • Provided thorough support and problem resolution for customers.
  • Provision of effective problem resolution.
  • Fielded technical support calls, providing problem resolution via remote support, by phone or at client site for hands-on fixes.
  • Provide support and problem resolution for customers and field technicians via phone, email, and chat.
  • Acted as a resource to the Help Desk for escalation of complex application software problem resolution.
  • Promoted to the role of Support Service Manager providing 2nd and 3rd tier problem resolution.
  • Maintain status of problem resolution and update customer and team lead on resolution status.
  • Utilized home networking knowledge base to assist customers with computer set-up and problem resolution.
  • Provided timely, accurate problem resolution and maintained call center's internal website.
  • Trained technicians on products, problem resolution, and customer service procedures.
  • Investigate and document problem resolutions on a 22 Member team.
  • Follow up with users to ensure problem resolution.
  • Handled problem resolutions that may have require follow-up and/or escalation to a higher level of expertise.
  • Consulted with other IT staff members for problem resolution.

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40. Voip

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low Demand
Here's how Voip is used in Software Support Technician jobs:
  • Configured NAT and access rule profiles for firewall systems to allow for proper flow of VoIP traffic.
  • Supported and troubleshot VoIP systems and IP phones using Cisco Call Manager and Cisco Unity.
  • Maintained and monitored office servers, printers, network and VOIP phones.
  • Interacted with end users through Outlook email, GoToMeeting and VOIP.
  • Assisted customers with basic WiMaxx and VOIP equipment setup and configuration.
  • Provided technical support for Digital Bridge's WiMaxx and VOIP technology.
  • Set up business telephone systems and VoIP systems.
  • Assisted in setting up VOIP and data network.
  • Blackberry setup, activation and configuration in a BES environment Support for Cisco VoIP phones
  • Support and troubleshoot VOIP by means of Cisco Call Manager and Unity.
  • Support Nortel VOIP phone system for clear uninterrupted service.
  • Maintained and supported Avaya VoIP phone systems, voicemail, servers and hardware.
  • Supported the Broadsoft Broadworks VoIP solution.

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41. Html

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low Demand
Here's how Html is used in Software Support Technician jobs:
  • Designed and created HTML pages and graphics containing scripts for quality drivers to assist the quality team monitor reporting.
  • Investigated new web technologies such as HTML 5, WebGL and canvas for a potential new interactive web business.
  • Create web based PDF contracts to upload to website, create HTML documents, receipts and letters.
  • Posted some website updates, by working directly inside HTML code and uploading via FTP server.
  • Design and creation of HTML estimate request forms for IT and Development departments.
  • Worked with HTML to write documents for publication on the World Wide Web.
  • Developed specialized HTML email templates and customized printed material for trade shows.
  • Planned and created HTML Web pages for ODU School of Nursing website.
  • Maintain updated content for internet and intranet using HTML and CSS languages.
  • Updated information on the websites through the Oracle tables using HTML.
  • Design and creation of HTML email notification templates for client communications.
  • Design department website using HTML and Java script.
  • Worked on web tier of GPL application using HTML, JSP and Spring MVC.
  • Implemented Internet usage monitoring system utilizing Microsoft Access, Perl, HTML and Apache, running on central Windows 2000 Server.
  • Develop and provide content for the organization's website using Dreamweaver; SQL; Cold Fusion; HTML.
  • Designed and maintained corporate websites using HTML, Macromedia Studio MX, and ASP.
  • Utilized HTML and CSS skills to build and customize booking engine webpages for clients.
  • Build and maintain multilayer website using Word Press and HTML.
  • Created trending report web application using Oracle 10g htmlDB.
  • Created a series of webpages to retrieve information from the database and display it on the webpage using PL/SQL and HTML.

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42. Desktop

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low Demand
Here's how Desktop is used in Software Support Technician jobs:
  • Diagnose and resolve hardware and software issues on servers, laptops, desktops, HP LaserJet printers and other peripherals.
  • Resolved problems by conferring with vendors; provided support for desktop and server environment; consulted with and training users
  • General desktop support, phone support, system build documentation, and system image creation for system deployments.
  • Imparted technical support via phone for HP desktops, laptops, and printers.
  • Performed system rebuild and disk imaging operations for desktop and mobile systems.
  • Supported & maintained company network, printers, desktops & applications.
  • Assisted with day to day desktop support and user questions.
  • Conduct customer training and support on standard desktop build.
  • Provided installations and troubleshooting of all Dell desktops.
  • Built/Imaged 20-30 desktops & laptops daily.
  • support for Hosted Office services, various software installations, virus removal, hardware repair, remote desktop support, etc.
  • Provided support of Desktops, Laptops and thin Client terminals accessing applications via Citrix Farm networking in Texas and Oklahoma.
  • Manage IT inventory for desktops, client servers, workstations, supplemental accessories, as well as peripheral devices.
  • Established and upgraded systems by planning and implementing desktop and server rollout projects; installing hardware and software.
  • Served as the initial point of contact for resolution of desktop/workgroup-related issues in a 1200+ user call center.
  • Contracted to provide Desktop Support, assisting in the training of on-site Helpdesk personnel.
  • Staged desktop/mobile systems as per Grey IT specifications for new/existing end user rollouts.
  • Provided IT support for Microsoft and Apple based desktops and laptops.
  • Installed ethernet cable from switch to router to desktop.
  • Rolled out new desktops and laptops using Symantec Ghost, Wise Studio 8 and Acronis.

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43. Tcp/Ip

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low Demand
Here's how Tcp/Ip is used in Software Support Technician jobs:
  • Subject matter expertise includes transport technologies, network protocols (TCP/IP), and Network Management.
  • Received, resolved and documented software, hardware and TCP/IP connectivity problems.
  • Created the core images using Ghost, configured TCP/IP and applications.
  • Changed and configured TCP/IP and NIC settings on workstations and printers.
  • Manage network equipment, troubleshooting TCP/IP issues to resolution.
  • Supported networking technologies TCP/IP, DNS & Firewalls.
  • Experience supporting and diagnosing TCP/IP protocols.
  • Installed, configured TCP/IP protocols issues.
  • Explained to clients TCP/IP Protocol.
  • Use of network applications such as TCP/IP, SNMP, VPN's, MIB's and other network applications.
  • Provided support for Win95, WinNT, TCP/IP, and Lotus Notes.
  • Performed Troubleshooting Network TCP/IP WINS/DNS/DHCP Configured IBM / Dell / Compaq Desktop computers network.
  • Performed maintenance of Windows and Linux LAN's in TCP/IP networks.
  • Used TCP/IP, Remote Desktop and PCAnywhere to connect to clients.

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44. Vmware

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low Demand
Here's how Vmware is used in Software Support Technician jobs:
  • Team Leader responsible for migrating MediMedia's entire print server infrastructure to VMWare virtual servers.
  • Installed new Vmware Virtual Server Environment and reduced the number of physical servers by half.
  • Performed Physical to Virtual (P2V) conversion of 15 servers on VMware platform.
  • Provide maintenance and configuration of Hyper-V and VMware (ESX5.5) host environment.
  • Manage set-up and effective use of VMware on all company Windows Servers.
  • Loaded virtual operating systems using VMWare Tools.
  • Support Windows XP/7, Server 2003/2008 R2, Mac OS 10.5-10.8, VMWare to approx.
  • Deploy and manage over 20 virtual machines in VMWare vSphere Client.
  • Install and maintain Vmware ESXi.
  • Attend monthly maintenance meetings with government officials Support VMware Infrastructure 3.0 on Proliant servers and EVA SAN's.
  • Deployed VMware ESXi and Microsoft Hyper-V virtualization systems for test automation.

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45. Technical Problems

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low Demand
Here's how Technical Problems is used in Software Support Technician jobs:
  • Replicated defects and technical problems.
  • Evaluate and resolve customer's technical problems over the phone for customers using AIX 3.2.x and 4.1.x on RS6000 servers.
  • Certified PDS computer software programs for use by engineering companies all over the world, answered technical problems for customers
  • Provided instruction for installation and any technical problems the user may incur that are PC or software related.
  • Worked in concert with other members of the Information Technology Department to troubleshoot more complex user technical problems.
  • Assisted merchants in setting up their own domain names and with a variety of other technical problems.
  • Leverage extensive working knowledge of tools & techniques to recognize/resolve a broad spectrum of technical problems.
  • Resolved service, pricing and technical problems for customers by asking clear and specific questions.
  • Solved technical problems for P2P, Client Server, Terminal Server and Standalone installations.
  • Analyzed, diagnosed and resolved technical problems in a virtual call center environment.
  • Served on-call 24 hours a day to respond to and correct technical problems.
  • Work with vendors to resolve technical problems with desktop computing equipment.
  • Track and report technical problems and input data regarding trends.
  • Solve technical problems promptly and within a budget.
  • Responded to critical payroll and technical problems.
  • Track and report technical problems and trends.
  • Escalated technical problems to Tier Two through Rightnow and Salesforce.

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7 Technical Problems Jobs

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46. User Accounts

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low Demand
Here's how User Accounts is used in Software Support Technician jobs:
  • Managed end user accounts utilizing Active Directory Services.
  • Performed network administration functions, set up network user accounts/permissions, reset passwords, and administered group policies via Active Directory.
  • Utilized Active Directory on Windows Server 2008 to manage user accounts, computers, and group memberships.
  • Create and manage user accounts and resetting of passwords, interface with end users and other areas.
  • Maintained user accounts, setup local/domain profiles, configured network share drives, and system folders.
  • Provisioned, set up, and deployed user accounts within Property Management Software.
  • Interfaced with Active Directory administrators to create and maintain current user accounts.
  • Manage end user accounts and input/output fleet, including printers and scanners.
  • Administered hundreds of user accounts and mailboxes with Active Directory and Exchange.
  • Provided user support - define user accounts/grant access privileges.
  • Create User accounts for various programs.
  • Utilize various administration tools (SD Explorer, AD administrative tools, Dameware) to administer user accounts and their applications.
  • Monitored support inbox used to process requests for new user accounts, modifications to entitlements and deletions.
  • Set up user accounts, permissions, directory structures and group policies.

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47. Software Products

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low Demand
Here's how Software Products is used in Software Support Technician jobs:
  • Experience in system administration of large, mission-critical computer systems, including installation and configuration of software products as an asset.
  • Assisted customers with answers regarding software products provided by the company, as well as ancillary products and Windows hardware.
  • Participate in the design of active directory and web-based software products (XML/HTML).
  • Support and demonstrate Voice View modem protocol software products for OEM's and end-users.
  • Developed and conducted formal training of customers on various software products.
  • Assured that IBM software products were shipped, installed and billed.
  • Worked with programmers to analyze and develop new software products.
  • Educated customers on all software products & online tools.
  • Resolve and escalate customer problems relating to software products.
  • Test new releases of in house software products.
  • Resolve customer inquiries and issues regarding software products.
  • Provide training and services using Aspen software products.
  • Provided technical phone support for software products.
  • Provided telephone tech support for wide range of hardware and software products Evaluated new products for inclusion in catalog
  • Provided support for two in house business management software products via email, chat, and phone calls.

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6 Software Products Jobs

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48. Software Packages

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low Demand
Here's how Software Packages is used in Software Support Technician jobs:
  • Tested and replicated software packages from a test environment to production environment using NetInstall.
  • Participated in ongoing training for new software packages and computer hardware, as well as, advanced customer service techniques.
  • Tested software packages for various product teams within Microsoft to ensure they were OEM-friendly and ready to ship.
  • Managed implementation of software packages from planning meeting, end user training, to go-live.
  • Implement and train all staff on proper use of multiple software packages supported at EduTech.
  • Provide training and technical support for ProDoc legal and SOS office management software packages.
  • Completed thorough alpha and beta testing of new versions of software packages.
  • Load and configure the various software packages, provide support and training.
  • Installed, Trained and Maintained network based accounting software packages.
  • Performed on-site training of our software packages.
  • Compile software packages for clients.
  • Coordinated creation of software packages in Altiris and Microsoft System Center environments.
  • Provided support for all office computing systems and software issues by installing and maintaining office wide computing systems and software packages.
  • Provided technical support for the clients of Vedika's accounting software packages.
  • Provided end user support for RxCare Plus and NRx, two of QS1'spharmacy software packages.

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2 Software Packages Jobs

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49. QA

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low Demand
Here's how QA is used in Software Support Technician jobs:
  • Worked very closely with application owners and developers to conduct QA and compatibility testing.
  • Provide Quality Assurance (QA) testing, documentation, training and support for the CLAS project Contract Lodging Availability System.
  • Clarified QA team issues and reviewed test plans to ensure all requirements are covered in scripts and are tested properly.
  • Provided QA to the Beta testing process for the new call center software and resolved the issues found.
  • Supported QA, MFG, and Service by troubleshooting code issues and provided PostScript files for corrective action.
  • Developed PERL SW tools to create dynamic PostScript files for R&D, and QA Engineering tests.
  • Position also required bug reporting and assisting the Quality Assurance (QA) department with patch testing.
  • Led the transitioning of software field beta testing from the QA team to the Technical Support team.
  • Worked with developers to resolve bug issues including QA testing once fixes and patches were released.
  • Participated in the QA testing of new versions of SAFIS and provided feedback to the developers.
  • Worked with QA and Programming Departments in resolving software bugs and testing new features.
  • Collaborate with QA and Development departments on workarounds to help clients achieve their needs.
  • Performed QA testing on newly released and upgraded software applications.
  • Assisted in QA for all products that we supported.
  • Escalate software and hardware bugs to QA and engineering.
  • Conduct regression testing when QA team is in need.
  • Completed beta/QA testing for software releases.
  • Maintained multiple touchpoints with sales, QA, client services, client support, interface project managers, and development.
  • Joined RezOvation QA team temporarily as new software rollouts approached.
  • Assisted QA Department testing and problem-reporting of pre-release software upgrade.

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50. POS

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low Demand
Here's how POS is used in Software Support Technician jobs:
  • Identified architectural requirements by interviewing customers; analyzing applications, evaluating existing and proposed systems; recommending solutions to infrastructure.
  • Referred difficult issues to upper management while maintaining positive rapport with customer.
  • Provide assistance to customers with purchases, technical issues, and other general questions/concerns while ensuring a positive customer experience.
  • Trained agents on formats, programmed computers, and assisted post consolidation visits to ensure a satisfied client.
  • Keep records of location of IT asset inventory, upgrades, equipment disposal & data destruction.
  • Created business to enhance customer experience - positively impacts all client events.
  • Provided software test environment to sales & marketing team for demonstration purposes.
  • Position; placed at Food Services of America, Billings, MT.
  • Maintained composure and patience in face of difficult customer situations.
  • Turned around tense situations with irate customers into positive outcomes.
  • Confer with clients on possible IT solutions to their changes.
  • Configured, installed, and implemented new POS systems.
  • Interviewed candidates for Tier 1 Help Desk position.
  • Exposed to Microsoft Windows Servers and Linux Servers.
  • Promoted from Technical Assistant and Account Manager positions.
  • Work closely with the Network and Server teams to provide the best possible solution for client problems in a timely manner.
  • Work with business resources to understand purpose and concept for software features.
  • Used Share Point and Kana IQ for documentation and research purposes.
  • Created upgrade kits and rolled out Siebel repository file using Siebel Anywhere, which prevented interruptions to users.
  • Upgraded software on servers and workstations Setup and installed Pitney Bowes postage machine hardware and software.

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Software Support Technician Jobs

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20 Most Common Skills For A Software Support Technician

Computer Hardware

13.0%

Hardware Issues

9.5%

Customer Service

7.7%

Remote Access

7.2%

Phone Calls

5.9%

Troubleshoot

5.7%

Database

5.6%

Email

5.3%

Desk Support

5.2%

Technical Support

5.0%

Windows XP

4.7%

Setup

4.1%

SQL

3.9%

Network Printers

3.0%

Internet

2.9%

Laptops

2.9%

Active Directory

2.5%

Mac

2.0%

OS

1.9%

Trouble Tickets

1.8%
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Typical Skill-Sets Required For A Software Support Technician

Rank Skill
1 Computer Hardware 10.0%
2 Hardware Issues 7.3%
3 Customer Service 5.9%
4 Remote Access 5.5%
5 Phone Calls 4.6%
6 Troubleshoot 4.4%
7 Database 4.3%
8 Email 4.1%
9 Desk Support 4.0%
10 Technical Support 3.8%
11 Windows XP 3.6%
12 Setup 3.2%
13 SQL 3.0%
14 Network Printers 2.3%
15 Internet 2.3%
16 Laptops 2.3%
17 Active Directory 1.9%
18 Mac 1.6%
19 OS 1.5%
20 Trouble Tickets 1.4%
21 VPN 1.3%
22 Software Applications 1.2%
23 Technical Support Consultant 1.1%
24 LAN 1.1%
25 Unix 1.0%
26 PCS 1.0%
27 Suite 1.0%
28 Knowledge Base 0.9%
29 Citrix 0.8%
30 Computer System 0.8%
31 Linux 0.8%
32 Lotus Notes 0.8%
33 Application Support 0.7%
34 Level Support 0.7%
35 Technical Assistance 0.7%
36 Novell 0.7%
37 CRM 0.7%
38 Proprietary Software 0.7%
39 Problem Resolution 0.7%
40 Voip 0.6%
41 Html 0.6%
42 Desktop 0.6%
43 Tcp/Ip 0.6%
44 Vmware 0.6%
45 Technical Problems 0.6%
46 User Accounts 0.6%
47 Software Products 0.6%
48 Software Packages 0.6%
49 QA 0.6%
50 POS 0.6%
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31,103 Software Support Technician Jobs

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