Most software support technicians list "customer service," "email," and "troubleshoot" as skills on their resumes. We go into more details on the most important software support technician responsibilities here:
Before becoming a software support technician, 59.3% earned their bachelor's degree. When it comes down to graduating with a master's degree, 8.3% software support technicians went for the extra education. If you're wanting to pursue this career, it may be possible to be successful with a high school degree. In fact, most software support technicians have a college degree. But about one out of every seven software support technicians didn't attend college at all.
Those software support technicians who do attend college, typically earn either a computer science degree or a business degree. Less commonly earned degrees for software support technicians include a computer information systems degree or a information technology degree.
When you're ready to become a software support technician, you might wonder which companies hire software support technicians. According to our research through software support technician resumes, software support technicians are mostly hired by General Electric, Fiserv, and Hitachi Data Systems. Now is a good time to apply as General Electric has 136 software support technicians job openings, and there are 5 at Fiserv and 4 at Hitachi Data Systems.
But if you're interested in companies where you might earn a high salary, software support technicians tend to earn the biggest salaries at Live Nation Entertainment, Backlund Investment Co, and State Street. Take Live Nation Entertainment for example. The median software support technician salary is $92,789. At Backlund Investment Co, software support technicians earn an average of $91,638, while the average at State Street is $91,031. You should take into consideration how difficult it might be to secure a job with one of these companies.
Some other companies you might be interested in as a software support technician include United States Navy, IBM, and Verizon Communications. These three companies were found to hire the most software support technicians from the top 100 U.S. educational institutions.
In general, software support technicians fulfill roles in the technology and finance industries. While employment numbers are high in those industries, the software support technician annual salary is the highest in the health care industry with $79,226 as the average salary. Meanwhile, the retail and technology industries pay $76,253 and $73,778 respectively. This means that software support technicians who are employed in the health care industry make 9.5% more than software support technicians who work in the manufacturing Industry.