Most software support technicians list "customer service," "troubleshoot," and "java" as skills on their resumes. We go into more details on the most important software support technician responsibilities here: Customer-service skills can be considered to be the most important personality trait for a software support technician to have. According to a software support technician resume, "computer support specialists must be patient and sympathetic" software support technicians are able to use customer-service skills in the following example we gathered from a resume: "developed and presented to customer support department a process improvement course focused on troubleshooting and customer issue management. " While it may not be the most important skill, we found that many software support technician duties rely on listening skills. This example from a software support technician explains why: "support workers must be able to understand the problems that their customers are describing and know when to ask questions to clarify the situation." This resume example is just one of many ways software support technicians are able to utilize listening skills: "communicated with users, developers and sme's to assist in resolving issues with software applications. " Problem-solving skills is also an important skill for software support technicians to have. This example of how software support technicians use this skill comes from a software support technician resume, "support workers must identify both simple and complex computer problems, analyze them, and solve them." Read this excerpt from a resume to understand how vital it is to their everyday roles and responsibilities, "investigated and resolved customer support issues related to mri property software" A thorough review of lots of resumes revealed to us that "speaking skills" is important to completing software support technician responsibilities. This resume example shows just one way software support technicians use this skill: "support workers must describe the solutions to computer problems in a way that a nontechnical person can understand." Here's an example of how this skill is used from a resume that represents typical software support technician tasks: "presented exceptional customer support in every customer interaction. " Another common skill for a software support technician to be able to utilize is "writing skills." Strong writing skills are useful for preparing instructions and email responses for employees and customers, as well as for real-time web chat interactions. A software support technician demonstrated the need for this skill by putting this on their resume: "provided software support to pagemaker users technical lead for research, testing and technical writing. "
See the full list of software support technician skills.
Before becoming a software support technician, 59.3% earned their bachelor's degree. When it comes down to graduating with a master's degree, 8.3% software support technicians went for the extra education. If you're wanting to pursue this career, it may be possible to be successful with a high school degree. In fact, most software support technicians have a college degree. But about one out of every seven software support technicians didn't attend college at all.
Those software support technicians who do attend college, typically earn either a computer science degree or a business degree. Less commonly earned degrees for software support technicians include a computer information systems degree or a information technology degree.
When you're ready to become a software support technician, you might wonder which companies hire software support technicians. According to our research through software support technician resumes, software support technicians are mostly hired by Deloitte, Stoneridge Software, and Accenture. Now is a good time to apply as Deloitte has 72 software support technicians job openings, and there are 49 at Stoneridge Software and 25 at Accenture.
But if you're interested in companies where you might earn a high salary, software support technicians tend to earn the biggest salaries at RSM US, State Street, and Northern Trust. Take RSM US for example. The median software support technician salary is $123,935. At State Street, software support technicians earn an average of $118,725, while the average at Northern Trust is $115,864. You should take into consideration how difficult it might be to secure a job with one of these companies.
View more details on software support technician salaries across the United States.
Some other companies you might be interested in as a software support technician include IBM, Us Navy, and Dell. These three companies were found to hire the most software support technicians from the top 100 U.S. educational institutions.
In general, software support technicians fulfill roles in the professional and non profits industries. While employment numbers are high in those industries, the software support technician annual salary is the highest in the finance industry with $86,283 as the average salary. Meanwhile, the health care and technology industries pay $83,908 and $81,767 respectively. This means that software support technicians who are employed in the finance industry make 46.3% more than software support technicians who work in the retail Industry.