What Does a Software Support Technician Do?

In this section, we take a look at the annual salaries of other professions. Take administrative technical support for example. On average, the administrative technical supports annual salary is $32,917 lower than what software support technicians make on average every year.

While the salaries between these two careers can be different, they do share some of the same responsibilities. Employees in both software support technicians and administrative technical supports positions are skilled in customer service, troubleshoot, and phone calls.

There are some key differences in responsibilities as well. For example, a software support technician responsibilities require skills like "java," "database," "os," and "sccm." Meanwhile a typical administrative technical support has skills in areas such as "technical support," "data entry," "sharepoint," and "email accounts." This difference in skills reveals how truly different these two careers really are.

On average, administrative technical supports reach similar levels of education than software support technicians. Administrative technical supports are 1.2% less likely to earn a Master's Degree and 0.3% less likely to graduate with a Doctoral Degree.

Now we're going to look at the technical support engineer profession. On average, technical support engineers earn a $6,046 higher salary than software support technicians a year.

A similarity between the two careers of software support technicians and technical support engineers are a few of the skills associated with both roles. We used resumes from both professions to find that both use skills like "customer service," "troubleshoot," and "java. "

While some skills are similar in these professions, other skills aren't so similar. For example, several resumes showed us that software support technician responsibilities requires skills like "phone calls," "desk support," "sccm," and "software installation." But a technical support engineer might use skills, such as, "technical support," "tcp ip," "customer satisfaction," and "crm."

Technical support engineers may earn a higher salary than software support technicians, but technical support engineers earn the most pay in the technology industry with an average salary of $82,316. On the other side of things, software support technicians receive higher paychecks in the finance industry where they earn an average of $86,283.

In general, technical support engineers study at similar levels of education than software support technicians. They're 0.7% more likely to obtain a Master's Degree while being 0.3% less likely to earn a Doctoral Degree.

The technical support trainer profession generally makes a lower amount of money when compared to the average salary of software support technicians. The difference in salaries is technical support trainers making $33,948 lower than software support technicians.

While looking through the resumes of several software support technicians and technical support trainers we discovered that both professions have similar skills. These similarities include skills such as "customer service," "troubleshoot," and "java," but they differ when it comes to other required skills.

Some important key differences between the two careers are a few of the skills necessary to fulfill responsibilities. Some examples from software support technician resumes include skills like "database," "sql server," "desk support," and "sccm," whereas a technical support trainer might be skilled in "product support," "technical support," "sql," and "customer satisfaction. "

Technical support trainers make a very good living in the technology industry with an average annual salary of $44,355. Whereas software support technicians are paid the highest salary in the finance industry with the average being $86,283.

When it comes to education, technical support trainers tend to earn similar education levels than software support technicians. In fact, they're 1.6% less likely to earn a Master's Degree, and 0.1% less likely to graduate with a Doctoral Degree.

Now, we'll look at technician support tiers, who generally average a lower pay when compared to software support technicians annual salary. In fact, the difference is about $24,781 per year.

According to resumes from both software support technicians and technician support tiers, some of the skills necessary to complete the responsibilities of each role are similar. These skills include "customer service," "phone calls," and "software support. "

Even though a few skill sets overlap, there are some differences that are important to note. For one, a software support technician might have more use for skills like "troubleshoot," "java," "database," and "sql server." Meanwhile, some technician support tiers might include skills like "technical support," "lan wan," "cisco ios," and "tier ii" on their resume.

Now, let's take a closer look at the financials in each career. The technology industry tends to pay more for technician support tiers with an average of $62,098. While the highest software support technician annual salary comes from the finance industry.

Technician support tiers reach lower levels of education when compared to software support technicians. The difference is that they're 5.4% more likely to earn a Master's Degree less, and 0.4% less likely to graduate with a Doctoral Degree.