Most software support technicians list "customer service," "troubleshoot," and "java" as skills on their resumes. We go into more details on the most important software support technician responsibilities here:
See the full list of software support technician skills.
Before becoming a software support technician, 59.3% earned their bachelor's degree. When it comes down to graduating with a master's degree, 8.3% software support technicians went for the extra education. If you're wanting to pursue this career, it may be possible to be successful with a high school degree. In fact, most software support technicians have a college degree. But about one out of every seven software support technicians didn't attend college at all.
Those software support technicians who do attend college, typically earn either a computer science degree or a business degree. Less commonly earned degrees for software support technicians include a computer information systems degree or a information technology degree.
When you're ready to become a software support technician, you might wonder which companies hire software support technicians. According to our research through software support technician resumes, software support technicians are mostly hired by Deloitte, Stoneridge Software, and Accenture. Now is a good time to apply as Deloitte has 72 software support technicians job openings, and there are 49 at Stoneridge Software and 25 at Accenture.
But if you're interested in companies where you might earn a high salary, software support technicians tend to earn the biggest salaries at RSM US, State Street, and Northern Trust. Take RSM US for example. The median software support technician salary is $123,935. At State Street, software support technicians earn an average of $118,725, while the average at Northern Trust is $115,864. You should take into consideration how difficult it might be to secure a job with one of these companies.
View more details on software support technician salaries across the United States.
Some other companies you might be interested in as a software support technician include IBM, Us Navy, and Dell. These three companies were found to hire the most software support technicians from the top 100 U.S. educational institutions.
In general, software support technicians fulfill roles in the professional and non profits industries. While employment numbers are high in those industries, the software support technician annual salary is the highest in the finance industry with $86,283 as the average salary. Meanwhile, the health care and technology industries pay $83,908 and $81,767 respectively. This means that software support technicians who are employed in the finance industry make 46.3% more than software support technicians who work in the retail Industry.