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Because of the wide range of skills used in different computer support jobs, there are many paths into the occupation. A bachelor’s degree is required for some computer support specialist positions, but an associate’s degree or postsecondary classes may be enough for others.Education
Education requirements for computer support specialists vary. Computer user support specialist jobs require some computer knowledge, but not necessarily a postsecondary degree. Applicants who have taken some computer-related classes are often qualified. For computer network support specialists, many employers accept applicants with an associate’s degree, although some prefer applicants to have a bachelor’s degree.
Large software companies that provide support to business users who buy their products or services often require a bachelor’s degree. Positions that are more technical are likely to require a degree in a field such as computer science, engineering, or information science, but for others, the applicant’s field of study is less important.
To keep up with changes in technology, many computer support specialists continue their education throughout their careers.Certification
Certification programs are generally offered by vendors or from vendor-neutral certification providers. Certification validates the knowledge of and best practices required by computer support specialists. Companies may require their computer support specialists to hold certifications in the products the companies use.Advancement
Many computer support specialists advance to other information technology positions, such as network and computer systems administrators and software developers. Some become managers in the computer support services department. Some organizations provide paths for support specialists to move into other parts of the organization, such as sales. For more information, see the profiles on network and computer systems administrators and software developers.Important Qualities
Customer-service skills. Computer support specialists must be patient and sympathetic. They must often help people who are frustrated with the software or hardware they are trying to use.
Listening skills. Support workers must be able to understand the problems that their customers are describing and know when to ask questions to clarify the situation.
Problem-solving skills. Support workers must identify both simple and complex computer problems, analyze them, and solve them.
Speaking skills. Support workers must describe the solutions to computer problems in a way that a nontechnical person can understand.
Writing skills. Strong writing skills are useful for preparing instructions and email responses for employees and customers, as well as real-time web chat interactions.
Average Length of Employment
Top Careers Before Software Technician
Top Careers After Software Technician
Hispanic or Latino12.1%
Black or African American0.9%
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University of Phoenix19.0%
Oregon State University6.6%
American InterContinental University5.8%
University of Houston5.8%
University of Texas at Austin5.0%
Colorado Technical University5.0%
University of Arizona5.0%
Arizona State University4.1%
Rochester Institute of Technology4.1%
University of Massachusetts - Lowell4.1%
Texas A&M University4.1%
State University of New York College at Brockport4.1%
Oklahoma State University4.1%
University of Illinois at Chicago3.3%
University of Maryland - University College3.3%
Kirkwood Community College3.3%
University of Southern California3.3%
University of California - Davis3.3%
University of Louisville3.3%
Unfortunately we don’t have enough data for this section.
|Job Title||Company||Location||Start Date||Salary|
|Software Technical Leader||Brocade Communications Systems, Inc.||San Jose, CA||Sep 02, 2014||$166,000|
|Software Technical Leader||Brocade Communications Systems, Inc.||San Jose, CA||Aug 29, 2016||$160,000|
|Principal Software Technical Lead||Ecologic Analytics, LLC||Bloomington, MN||Mar 26, 2010||$157,500|
|Manager DEV Tech Software||Nvidia Corporation||Santa Clara, CA||Nov 12, 2013||$154,508 -
|Manager DEV Tech Software||Nvidia Corporation||Santa Clara, CA||Sep 30, 2013||$154,508 -
|Manager DEV Tech Software||Nvidia Corporation||Santa Clara, CA||Oct 30, 2013||$154,508 -
|Manager DEV Tech Software||Nvidia Corporation||Santa Clara, CA||Nov 28, 2013||$154,288 -
|Software Technical Leader||Brocade Communications Systems, Inc.||San Jose, CA||Apr 09, 2016||$152,000|
|Software Technical Leader||Brocade Communications Systems, Inc.||San Jose, CA||Nov 25, 2015||$150,000|
|Software Technical Leader||Brocade Communications Systems, Inc.||San Jose, CA||Sep 10, 2015||$150,000 -
|Software Technical Leader||Brocade Communications Systems, Inc.||San Jose, CA||Aug 04, 2016||$146,000|
|Software Technical Lead||VSS Monitoring, Inc.||Sunnyvale, CA||Dec 19, 2013||$144,206|
|Software Technical Leader||Brocade Communications Systems, Inc.||San Jose, CA||Oct 01, 2015||$142,250|
|Software Technical Lead||Fitbit, Inc.||San Francisco, CA||Aug 04, 2015||$140,000|
|Software Technical Lead (Custom Products Development)||Thales Avionics, Inc.||Irvine, CA||Oct 15, 2015||$116,295|
|Software Technical Lead||Thales Avionics, Inc.||Irvine, CA||Oct 22, 2012||$112,000|
|Software Technical Implementation Associate Manage||Accenture LLP||Atlanta, GA||Apr 16, 2014||$107,400|
|Director Technical-Software||Hughes Network Systems LLC||Germantown, MD||Sep 18, 2013||$107,328|
|Software Technical Lead||Bias Corporation||Atlanta, GA||Aug 15, 2014||$105,000|
|Tech Yahoo, Software SYS DEV, Interm||Yahoo! Inc.||Sunnyvale, CA||Aug 13, 2016||$104,694 -
|In Market Radio Software Technical Lead||Blackberry Corporation||Cary, NC||Sep 06, 2014||$103,800 -
|Software Technical Lead||Lg Chem Power Inc.||Troy, MI||Sep 29, 2015||$103,750 -
|Principle Technical Professional-Software Develo||Halliburton Energy Services, Inc.||Houston, TX||Aug 30, 2014||$86,648|
|Technical Yahoo!, Software Applications Developmen||Yahoo! Inc.||Santa Clara, CA||Apr 18, 2011||$84,600 -
|Software Technical Lead||Advantage Technical Resourcing, Inc.||Boston, MA||Apr 23, 2012||$83,845|
|Engineer Software IT, Business Intelligence||Clean Harbors Environmental Services, Inc.||Richardson, TX||Jun 30, 2014||$83,502 -
|Engineer, Software & Technology||Audacious Inquiry, LLC||Baltimore, MD||Jan 05, 2014||$80,000|
|Software Technology Lead||Infomerica, Inc.||Smithfield, RI||Oct 26, 2015||$79,830|
To get more results, try adjusting your search by changing your filters.
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