FIND PERSONALIZED JOBS
Sign up to Zippia and discover your career options with your personalized career search.

Log In

Log In to Save

Sign Up to Save

Sign Up to Dismiss

or

The email and password you specified are invalid. Please, try again.

Email and password are mandatory

Forgot Password?

Don't have an account? Sign Up

reset password

Enter your email address and we will send you a link to reset your password.

Back to Log In

FIND
PERSONALIZED JOBS

Become A Software Technician

Where do you want to work?

To get started, tell us where you'd like to work.
Sorry, we can't find that. Please try a different city or state.

Working As A Software Technician

  • Interacting With Computers
  • Getting Information
  • Making Decisions and Solving Problems
  • Updating and Using Relevant Knowledge
  • Communicating with Supervisors, Peers, or Subordinates
  • $111,753

    Average Salary

What Does A Software Technician Do

Computer support specialists provide help and advice to people and organizations using computer software or equipment. Some, called computer network support specialists, support information technology (IT) employees within their organization. Others, called computer user support specialists, assist non-IT users who are having computer problems.

Duties

Computer network support specialists typically do the following:

  • Test and evaluate existing network systems
  • Perform regular maintenance to ensure that networks operate correctly
  • Troubleshoot local area networks (LANs), wide area networks (WANs), and Internet systems

Computer network support specialists, also called technical support specialists, usually work in their organization’s IT department. They help IT staff analyze, troubleshoot, and evaluate computer network problems. They play an important role in the routine maintenance of their organization’s networks such as performing file backups on the network. Maintenance can be performed daily, weekly, or monthly and is important to an organization’s disaster recovery efforts. Solving an IT problem promptly is important because organizations depend on their network systems. Network support specialists may assist the organization’s computer users through phone, email, or in-person visits. They often work under network and computer systems administrators, who handle more complex tasks.

Computer user support specialists typically do the following:

  • Pay attention to customers’ descriptions of their computer problems
  • Ask customers questions to properly diagnose the problem
  • Walk customers through the recommended problem-solving steps
  • Set up or repair computer equipment and related devices
  • Train users to work with new computer hardware or software, such as printers, word-processing software, and email
  • Provide other team members and managers in the organization with information about what gives customers the most trouble and about other concerns customers have

Computer user support specialists, also called help-desk technicians, usually provide technical help to non-IT computer users. They respond to phone and email requests for help. They can usually help users remotely, but they also may make site visits so that they can solve a problem in person.

Help-desk technicians may solve a range of problems that vary with the industry and the particular firm. Some technicians work for large software companies or for support service firms and must give instructions to business customers on how to use business-specific programs such as an electronic health records program used in hospitals or physicians’ offices. Sometimes they work with other technicians to resolve problems.

Other help-desk technicians work in call centers, answering simpler questions from non-business customers. They may walk customers through basic steps in re-establishing an Internet connection or troubleshooting household IT products such as a Wi-Fi router.

Show More

Show Less

How To Become A Software Technician

Because of the wide range of skills used in different computer support jobs, there are many paths into the occupation. A bachelor’s degree is required for some computer support specialist positions, but an associate’s degree or postsecondary classes may be enough for others.

Education

Education requirements for computer support specialists vary. Computer user support specialist jobs require some computer knowledge, but not necessarily a postsecondary degree. Applicants who have taken some computer-related classes are often qualified. For computer network support specialists, many employers accept applicants with an associate’s degree, although some prefer applicants to have a bachelor’s degree.

Large software companies that provide support to business users who buy their products or services often require a bachelor’s degree. Positions that are more technical are likely to require a degree in a field such as computer science, engineering, or information science, but for others, the applicant’s field of study is less important.

To keep up with changes in technology, many computer support specialists continue their education throughout their careers.

Certification

Certification programs are generally offered by vendors or from vendor-neutral certification providers. Certification validates the knowledge of and best practices required by computer support specialists. Companies may require their computer support specialists to hold certifications in the products the companies use.

Advancement

Many computer support specialists advance to other information technology positions, such as network and computer systems administrators and software developers. Some become managers in the computer support services department. Some organizations provide paths for support specialists to move into other parts of the organization, such as sales. For more information, see the profiles on network and computer systems administrators and software developers.

Important Qualities

Customer-service skills. Computer support specialists must be patient and sympathetic. They must often help people who are frustrated with the software or hardware they are trying to use.

Listening skills. Support workers must be able to understand the problems that their customers are describing and know when to ask questions to clarify the situation.

Problem-solving skills. Support workers must identify both simple and complex computer problems, analyze them, and solve them.

Speaking skills. Support workers must describe the solutions to computer problems in a way that a nontechnical person can understand.

Writing skills. Strong writing skills are useful for preparing instructions and email responses for employees and customers, as well as real-time web chat interactions.

Show More

Show Less

Software Technician jobs

NO RESULTS

Aw snap, no jobs found.

Add To My Jobs

Software Technician Career Paths

Software Technician
Technical Support Specialist Information Technology Manager Director Of Information
Chief Information Officer
11 Yearsyrs
Project Manager Consultant Senior Software Engineer
Chief Technology Officer
11 Yearsyrs
Technician Network Technician Senior System Administrator
Data Center Manager
9 Yearsyrs
Systems Administrator Information Technology Manager
Director Of Information
10 Yearsyrs
Help Desk Analyst Systems Engineer Director Of Information
Director Of Information Technology Services
12 Yearsyrs
Systems Engineer Program Manager General Manager
Director Of Sales
10 Yearsyrs
Field Service Technician Network Administrator Technical Services Manager
Director Of Technology And Services
11 Yearsyrs
Network Administrator Systems Analyst
Information Systems Manager
6 Yearsyrs
Technical Support Specialist Systems Administrator Information Technology Manager
Information Technology Director
10 Yearsyrs
Help Desk Analyst Network Administrator Information Technology Manager
Information Technology Infrastructure Manager
11 Yearsyrs
Software Engineer Systems Engineer Systems Administrator
Information Technology Manager
8 Yearsyrs
Technician Technical Support Specialist Information Technology Manager
Infrastructure Manager
10 Yearsyrs
Senior Software Engineer Project Manager Program Manager
Marketing Manager
6 Yearsyrs
Senior Software Engineer Project Leader Business Analyst
Product Manager
7 Yearsyrs
Network Administrator Systems Administrator Information Technology Manager
Senior Information Technology Manager
10 Yearsyrs
Systems Engineer Business Analyst Product Manager
Senior Product Manager
9 Yearsyrs
Software Engineer Project Manager
Senior Project Manager
12 Yearsyrs
Systems Administrator Network Engineer Systems Engineer
Senior Software Engineer
6 Yearsyrs
Field Service Technician Sales Consultant Solution Specialist
Solutions Manager
8 Yearsyrs
Project Manager Information Technology Project Manager Director Of Information
Vice President Of Information Technology
12 Yearsyrs
Show More

Average Length of Employment
Lead Technician 3.3 years
Software Engineer 3.2 years
Systems Support 3.1 years
Network Technician 3.1 years
Help Desk Leader 3.0 years
Software Designer 3.0 years
Support Lead 2.7 years
MIS Technician 2.7 years
Software Trainer 2.6 years
Technician 2.6 years
Server Technician 2.1 years
Software Installer 1.9 years
Junior Technician 1.6 years
Student Technician 1.6 years
Dell Technician 1.3 years
Top Employers Before
Technician 3.6%
Internship 3.2%
Programmer 3.2%
Top Employers After
Consultant 5.0%
Technician 2.9%
Owner 2.7%

Software Technician Demographics

Gender

Male

70.2%

Female

26.7%

Unknown

3.0%
Ethnicity

White

74.4%

Hispanic or Latino

12.1%

Asian

10.5%

Unknown

2.1%

Black or African American

0.9%
Show More
Languages Spoken

Spanish

28.8%

French

9.1%

Chinese

7.6%

Portuguese

6.1%

German

6.1%

Japanese

6.1%

Urdu

4.5%

Italian

4.5%

Arabic

4.5%

Mandarin

3.0%

Russian

3.0%

Carrier

3.0%

Hindi

3.0%

Vietnamese

1.5%

Cheyenne

1.5%

Korean

1.5%

Catalan

1.5%

Dari

1.5%

Armenian

1.5%

Nepali

1.5%
Show More

Software Technician Education

Schools

University of Phoenix

19.0%

Oregon State University

6.6%

American InterContinental University

5.8%

University of Houston

5.8%

University of Texas at Austin

5.0%

Colorado Technical University

5.0%

University of Arizona

5.0%

Arizona State University

4.1%

Rochester Institute of Technology

4.1%

University of Massachusetts - Lowell

4.1%

Texas A&M University

4.1%

State University of New York College at Brockport

4.1%

Oklahoma State University

4.1%

University of Illinois at Chicago

3.3%

University of Maryland - University College

3.3%

Kirkwood Community College

3.3%

University of Southern California

3.3%

University of California - Davis

3.3%

University of Louisville

3.3%

Purdue University

3.3%
Show More
Majors

Computer Science

25.4%

Business

14.5%

Information Technology

8.3%

Computer Information Systems

8.1%

Electrical Engineering

6.2%

Computer Engineering

5.4%

Computer Networking

4.5%

Accounting

3.8%

Electrical Engineering Technology

2.7%

Management Information Systems

2.5%

Mathematics

2.4%

Management

2.1%

Education

1.9%

Communication

1.9%

Psychology

1.9%

Information Systems

1.9%

Liberal Arts

1.7%

English

1.7%

Finance

1.6%

History

1.4%
Show More
Degrees

Bachelors

42.4%

Other

20.7%

Associate

15.7%

Masters

15.4%

Certificate

3.1%

Doctorate

1.7%

Diploma

1.0%

License

0.1%
Show More
Job type you want
Full Time
Part Time
Internship
Temporary

Real Software Technician Salaries

Job Title Company Location Start Date Salary
Manager DEV Tech Software Nvidia Corporation Santa Clara, CA Sep 30, 2013 $154,508 -
$175,636
Manager DEV Tech Software Nvidia Corporation Santa Clara, CA Oct 30, 2013 $154,508 -
$175,636
Manager DEV Tech Software Nvidia Corporation Santa Clara, CA Nov 12, 2013 $154,508 -
$197,820
Manager DEV Tech Software Nvidia Corporation Santa Clara, CA Nov 28, 2013 $154,288 -
$174,036
Technologist, Software Development Liberty Mutual Group Inc. Seattle, WA Oct 26, 2016 $138,965 -
$180,400
Technologist, Software Development Liberty Mutual Group Inc. Dover, NH Nov 17, 2014 $128,030
Technologist, Software Development Liberty Mutual Group, Inc. Dover, NH Mar 03, 2014 $105,872 -
$163,500
Tech Yahoo, Software SYS DEV, Interm Yahoo! Inc. Sunnyvale, CA Aug 13, 2016 $104,694 -
$136,100
Technologist Software Development Liberty Mutual Group, Inc. Dover, NH May 25, 2012 $102,544 -
$155,900
Technologist Software Development Liberty Mutual Group, Inc. Dover, NH Mar 18, 2012 $102,544 -
$155,900
Technologist, Software Development Liberty Mutual Group, Inc. Dover, NH May 25, 2015 $100,298 -
$167,100
Technologist Software Development Liberty Mutual Insurance Company Dover, NH May 26, 2011 $99,902 -
$155,900
SW IMP Tech INT Specialist Duck Creek Technologies LLC Boston, MA Jun 16, 2016 $99,195
Technologist, Software Development Liberty Mutual Group, Inc. Portsmouth, NH Sep 03, 2014 $94,500 -
$163,500
Technologist, Software Development Liberty Mutual Insurance Company Portsmouth, NH Mar 07, 2011 $91,645 -
$154,000
Software Technicien Consultant Cassiopae Us, Inc. Salem, NH Jul 15, 2013 $90,000
Technologist, Software Development Liberty Mutual Insurance Company Indianapolis, IN Jan 31, 2010 $87,000 -
$150,500
SW Tech Implementation Analyst Accenture LLP Southborough, MA Nov 25, 2014 $85,446
Tech Yahoo, Software Apps DEV, Interm Yahoo! Inc. New York, NY Jun 09, 2016 $78,700 -
$134,100
Software Tech Implementation Analyst Accenture LLP Iselin, NJ Sep 15, 2014 $78,571
Tech Yahoo!, Intermediate Software Quality Enginee Yahoo! Inc. Santa Clara, CA Sep 15, 2012 $77,210 -
$110,500
SW Dev./It Spec. IBM Corporation Somers, NY Apr 17, 2015 $74,838
Software Technician/Engineer Analysts International Corporation Lexington, KY Oct 01, 2012 $65,790
IT Applications Software DEV 2 Siemens Hearing Instruments Inc. Piscataway, NJ Sep 27, 2013 $57,260

No Results

To get more results, try adjusting your search by changing your filters.

Show More

Top Skills for A Software Technician

HardwareIssuesTechnicalSupportDatabasePCTroubleshootWebSQLServerRemoteCustomerServiceDesktopSetupSoftwareDevelopmentUnixWindowsOSInternetCustomerSupportWindowsXPLinuxC/C++SoftwareSupport

Show More

Top Software Technician Skills

  1. Hardware Issues
  2. Technical Support
  3. Database
You can check out examples of real life uses of top skills on resumes here:
  • Assisted the instructors with starting and using the simulation training software while provided on-site troubleshooting for software and hardware issues.
  • Ensured customer satisfaction by providing online technical support.
  • Loaded employee and software information onto prescribed databases.
  • Created a software package called Downtime using lattice c on a tipc to collect test set availability.
  • Test and troubleshoot all hardware and software.

Top Software Technician Employers

Software Technician Videos

How to Become a Web Developer or Software Engineer Without Going to College

Day in the Life: Software Engineer

Career Choices - Software Engineer

×