Software trainer jobs near me - 79 jobs

LogicGate is a global leader in Governance, Risk, and Compliance (GRC) solutions, with a mission to deliver the software and capabilities enterprises and their people need to understand and manage their risks and transform them into strategic opportunities. Built by experts, our award-winning Risk Cloud delivers over 40 purpose-driven solutions on a unified, modern cloud platform for connected, holistic risk and compliance management to scale with and meet the evolving risk landscape and organizational needs. At LogicGate, our people are the foundation of everything we do. We are committed to delivering an exceptional experience for our employees and our customers by empowering and enabling our people to take ownership, make an impact, and deliver their best work. Role Summary As the Product Support Technical Specialist, you will be the central coordinator for our Product Support Service Request ticket lifecycle. A Service Request (SR) Ticket is submitted via JIRA to the Engineering/DevOps teams when a customer or LogicGate team member reports an issue within an environment that cannot be remedied via standard troubleshooting within Product Support. These issues are almost exclusively bugs that prevent Risk Cloud from functioning as intended. The primary function of this role is to provide high-level functional triage, ensure swift handoffs between teams, and hold Engineering and Product Support resources accountable to Service Level Agreements (SLAs). This role requires exceptional organizational, analytical, and process management skills. Key Responsibilities 1. Service Request Triage & Resolution Own initial triage: Review all incoming SRs from Product Support, confirm severity and impact, and assign the appropriate priority level. Validate inputs: Ensure SRs are fully documented before escalation (reproduce steps, customer impact, logs/screenshots, environment details, links to original support tickets). Resolve simpler SRs: Directly resolve lower-complexity SRs that don't require full Engineering or Product involvement, using your understanding of Risk Cloud behavior and configuration. Routing & assignment: Assign SRs to the correct Engineering/DevOps squad or Product owner based on functional area and impact. 2. Operations, SLAs & Workflow Ownership SLA monitoring: Track SRs throughout their lifecycle to ensure response and resolution times meet defined SLAs. Unblock and escalate: Proactively chase blockers, drive follow-ups, and escalate when SRs are at risk of breaching SLAs. Queue health: Maintain a clean, organized SR backlog (clear owners, statuses, priorities) and regularly surface risk areas to Support leadership. Process ownership: Maintain and improve the SR workflow, including templates, fields, handoff checklists, and status definitions in Jira and the ticketing system. 3. Communication & Stakeholder Coordination Single point of coordination: Serve as the central coordination point between Product Support, Engineering, DevOps, and Product Management for escalated issues. Status updates: Provide timely, clear status updates on SRs to Support leadership and, where needed, to customer-facing teams (CSM, Account Execs). Expectation setting: Help set realistic expectations for timelines and impact with internal stakeholders, escalating when tradeoffs or difficult prioritization decisions are required. Post-issue follow-up: Coordinate post-incident reviews for major SRs, capturing actions and ensuring follow-through. 4. Analytics, Trends & Continuous Improvement Trend analysis: Analyze SR and support ticket data to identify recurring issues, patterns, and root causes across customers, products, and environments. Process improvements: Recommend and help implement process changes to reduce handoff friction, shorten time to resolution, and improve SR quality at intake. Product feedback loop: Summarize recurring SR themes and partner with Product Management to recommend functional product changes and configuration best practices that reduce future tickets. Reporting: Build and maintain simple reports/dashboards on SR volume, SLA adherence, backlog status, and top drivers for leadership. Attributes of a Great Candidate Industry Experience: Minimum of 2 to 4 years in a technical customer service, support operations, or Service Desk coordination role, ideally within a B2B SaaS environment. Ticket Management: Proven expertise in working with enterprise-level ticketing systems (e.g., Zendesk, ServiceNow, Salesforce) and adhering to strict SLAs. Process Analysis: Demonstrated ability to analyze operational data and complex support workflows to identify inefficiencies, bottlenecks, and areas for automation or improvement. Issue Triage: Proven skill in performing rapid, accurate functional and severity triage for high volumes of incoming issues. Communication Skills: Exceptional communication (written and spoken), interpersonal, and relationship-building skills, with the ability to effectively interact with customers and internal stakeholders at all levels. Cross-Functional Coordination: Experience managing deliverables and timelines for cross-functional teams (Engineering, Product, Support) and driving accountability without formal reporting authority. Customer Centricity: A strong customer-centric approach with a proven track record of advocating for customer needs. Documentation: Strong ability to document process flows, define process metrics, and create clear, action-oriented reports for leadership. The anticipated base salary range for the role is $80,000 - $100,000 per year + variable + equity + benefits. Actual salaries may vary and will be based on factors, such as the candidate's qualifications, skills, competencies, and proficiency for the role. Internal candidates who have current pay within or above the hiring range are still encouraged to apply if interested. Hybrid Workplace Our hybrid workplace allows for flexibility aligned to role responsibilities and exceptional customer delivery. Location requirements for this role can be found above. Total Rewards We are proud to offer a variety of competitive, inclusive, and comprehensive total rewards that are designed to support the unique needs of our employees both inside and outside of the workplace. In addition to offering competitive salary and variable compensation plans, equity options, and flexible health and wellness benefits, we are proud to offer generous PTO, Annual Company Holidays, Health Days, and Summer Fridays. Employees' growth and development are supported throughout their career journey through informal and formal programs and activities, including access to LinkedIn Learning, regular People Leader training, and our internal Mentorship Program. Our Culture At LogicGate, our culture and employee experience are grounded in our core values of Be as One, Do the Right Thing, Embrace Curiosity, Own It, Empower Customers, and Raise the Bar, which guide how we show up - for each other, our customers, and all we interact with. We believe that the strongest teams are made up of individuals who bring their different identities, experiences, and perspectives to the table. We are committed to fostering an inclusive work environment where all employees' differences are celebrated and everyone is encouraged to bring their authentic selves to work. We encourage everyone to join one of our Employee Resource Groups (AAPI @ LogicGate, Pride at LogicGate, and Women in LogicGate) to participate in and contribute to conversations that foster an inclusive culture. LogicGate also believes strongly in giving back to the communities in which we live and work. To enable our teams to give back, we offer paid volunteer hours and company-wide charitable activities supporting a variety of organizations and causes. We are proud to have been recognized as a top workplace by Built In, Crain's Chicago Business, the Chicago Tribune, and more. Visit our website to learn about our latest recognition. Learn more about our culture here. Excited about LogicGate but not familiar with GRC? GRC stands for Governance, Risk, and Compliance GRC professionals help their companies manage uncertainty, act with integrity, and stay on the right side of the law. The GRC market is rapidly expanding with continuous growth opportunities. The current market size was valued at $50.5 billion in 2024 and is projected to reach $104.5 billion by 2031.

We are a leading learning services firm specializing in Learning & Development (L&D) staff augmentation. Through our Learning Talent service line, we partner with global organizations to connect them with high-caliber training professionals on a flexible, contract basis. One of our long-standing clients-a premier provider of tax, audit, and compliance software-relies on us to identify experts who can deliver high-impact product training to their customers. We're currently expanding our network of freelance training professionals to support on-demand virtual delivery engagements. Location: United States (Remote) Type: Contract / Freelance / Ad Hoc Projects Compensation: Competitive hourly rate (commensurate with experience) About the Role You will deliver engaging, software-focused training sessions to the client's customers, helping them understand and effectively use complex tax or audit applications. These are virtual, web-based sessions that occur on an ad hoc basis, depending on customer need. This is not a full-time role. It is ideal for freelancers, semi-retired professionals, or independent consultants who enjoy teaching and are seeking flexible, remote work that leverages their domain and software expertise. Who we are looking for You're a great fit if you: Have 3+ years of hands-on experience in tax or audit within a public accounting firm, corporate tax department, or equivalent environment Must have 3+ years of overall experience with CCH Axcess, including recent, hands-on use within the past 12 months Have experience in training, onboarding, or customer education-whether formal or informal Are confident delivering live, remote product training using platforms like Zoom, WebEx, or MS Teams Are US-based and available for ad hoc freelance work during standard business hours Nice to Have CPA or EA designation Prior experience as a software trainer, implementation consultant, or customer success professional Experience working directly with customers or end users of financial/tax software Background in adult learning, instructional design, or technical communication What we offer Fully remote, flexible contract work-scheduled in advance, based on your availability The opportunity to apply your tax/audit expertise in a new, rewarding context Competitive compensation per engagement Access to future freelance opportunities with top-tier L&D clients How to apply If you meet the qualifications and are interested in joining our extended network of freelance professionals, please apply, we would love to hear from you! We look forward to learning more about your experience and how you can support our client's learners.

The Field Customer/Tech Training Instructor is responsible to work as a key member of the installation team effectively and efficiently and to train all Powersports (Marine, ATV, RV, and Motorcycle) Dealership clients both remotely and on-site. Can be located anywhere in the U.S. near a major airport hub! What you'll do: - Delivers classroom training both onsite and in the regional classroom; providing training needs assessment, course development and instruction for the installation and ongoing use of Lightspeed products. Provides training on a range of Lightspeed software products, tools, support and practical set ups found at typical client sites. - Gains expert operating knowledge of assigned products while researching activities through customer visits, interviews, reading relevant documents and attending classes. - Coordinates training materials, meets project deadlines and quality requirements, delivers training packages and provides support for existing training materials. - Develops training goals and course content standards and guidelines that will be used in training and makes recommendations to management on needed additions/changes to them. - Participates in reviews and walkthroughs of publications and software design documents to analyze training needs, producing a needs analysis document for new and major-update training assignments. - Performs other related duties as assigned. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to ********************.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: **************************************************** Skills and Requirements - 2+ years software training experience - Experience with executing customer-facing implementation or product delivery projects - Demonstrated experience managing multiple priorities and balancing competing priorities. - Excellent interpersonal/communication and presentation skills - Ability to travel 50% - 75% of the time - one week training on site/one week training remotely Preferred Qualifications: - Dealership experience preferred - Marine, RV or Powersports - Bachelor's degree or equivalent experience preferred - Strong interpersonal soft skills (setting/managing expectations, conflict resolution, etc.) - Ability to consult and collaborate cross-functionally with other departments

Crossroads Treatment Centers is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Since 2005, Crossroads has been at the forefront of treating patients with opioid use disorder. Crossroads is a family of professionals dedicated to providing the most accessible, highest quality, evidence-based medication assisted treatment (MAT) options to combat the growing opioid epidemic and helping people with opioid use disorder start their path to recovery. This comprehensive approach to treatment, the gold standard in care for opioid use disorder, has been shown to prevent more deaths from overdose and lead to long-term recovery. We are committed to bringing critical services to communities across the U.S. to improve access to treatment for over 26,500 patients. Our clinics are all outpatient and office-based, with clinics in Georgia, Kentucky, New Jersey, North and South Carolina, Pennsylvania, Tennessee, Texas, and Virginia. As an equal opportunity employer, we celebrate diversity and are committed to an inclusive environment for all employees and patients. Day in the Life of a EHR Clinical Applications Trainer The EHR Clinical Application Trainer designs, delivers, and evaluates training for clinical and operational staff on the electronic health record (EHR) and related clinical applications. This role partners with clinical leaders, analysts, and operational stakeholders to translate and document workflows into effective training, support go-lives and optimization, and promote safe, compliant, and efficient system use. Training Design & Delivery Develop role-based curricula, lesson plans, training guides, tip sheets, and eLearning content for EHR workflows. Deliver instructor-led, virtual, and at-the-elbow training for providers, nurses, RDs, front desk, billing/RCM, and ancillary teams. Build and maintain training environments, scenarios, and practice exercises aligned to real workflows. Manage Sandbox environment testing and documentation. Workflow Enablement Translate current-state and future-state workflows into clear training and job aid. Reinforce standardized workflows and best practices to improve patient safety, documentation quality, and efficiency. Support change management by preparing staff documentation quality grades, and workflow changes. Training Administration & Evaluation Track attendance, competency completion, and training outcomes; maintain records in an LMS or internal tracking tools. Conduct skills assessments, proficiency checks, and post-training evaluations; adjust content based on feedback and performance trends. Maintain a library of training materials and ensure version control following upgrades/releases. Collaboration & Compliance Work closely with providers, nursing leadership, clinic managers, IT, and quality teams. Ensure training aligns with regulatory and organizational standards (HIPAA, security, documentation policies). Promote data integrity and safe system usage, including security best practices. Location Mix of on-site and remote (role-dependent); travel to clinics/sites as needed. Occasional evenings/weekends during go-lives, upgrades, or major training events. Education and Requirements Preferred Qualifications Experience training on platforms such as Medgen, Carelogic, or other Addiction therapy applications. Experience building eLearning (Articulate, Captivate, Camtasia) or using an LMS. Clinical background (RN, MA, LPN, allied health) or formal informatics training. Experience supporting go-lives, upgrades, or optimization initiatives. Knowledge of revenue cycle workflows and/or quality measures. Required Qualifications Associate's degree in healthcare, education, informatics, IT, or equivalent experience. 2+ years of experience training end-users in a healthcare setting OR 2+ years of clinical/operational experience with strong training responsibilities. Hands-on experience with an EHR and clinical workflows (ambulatory, inpatient, or both). Strong facilitation skills with the ability to train diverse audiences (providers, nursing, front desk, revenue cycle). Proficiency with Microsoft Office/Google Workspace; comfort learning new systems quickly. Position Benefits Medical, Dental, and Vision Insurance PTO Variety of 401K options including a match program with no vesture period Life Insurance Short/Long Term Disability Paid maternity/paternity leave Mental Health Day Calm subscription for all employees

NONEXEMPT ROLE & RESPONSIBILITIES: The State Software Fiscal Support Specialist supports the use of all Fiscal Services software used by META Solutions consortium members. This position is responsible for providing professional client support; troubleshooting user issues; overseeing and performing state reporting of district information and providing training and resources to META Solutions clients. This position will begin no sooner than March 2, 2026, and will be based one day per week at our Marion office, with the remaining four days worked remotely, as schedules permit. PRIMARY RESPONSIBILITIES INCLUDE: Maintain an in-depth understanding of the state software system Provide professional and reliable customer support for all clients Utilize software to track and accurately respond to client inquiries Provide user support; troubleshoot district issues; provide accurate solutions and answers to district inquiries by phone, email, or face-to-face consultation Attend trainings and disseminate software information to district users and clients of META Create training materials, step sheets, and documentation to assist users with frequently asked questions Prepare and host training seminars, classes, and other opportunities for district users to receive professional development as assigned Perform any and all other related duties as assigned QUALIFICATIONS & EDUCATION REQUIREMENTS: 1- 5 years of experience in nonprofit or school district financial offices Associate's degree in finance, accounting, business administration or a related field preferred Evidence of a high-level of computer application related skills including use of Microsoft Office; skill in using project management applications a plus Skill, knowledge and application of high-level computer skills including databases and spreadsheets, as well as some technical understanding of software Strong customer service and communication skills Ability to handle software user inquiries effectively Ability to take direction from several staff members and prioritize tasks fairly and efficiently Ability to collaborate and communicate with various stakeholder groups Ability to work in a team setting Ability to multitask and execute duties according to deadlines and with accuracy Maintain compliance with FBI/BCI background check requirements

Mark43 is approved to hire in Canada, the UK, and 36 U.S. states, including Alabama, Arizona, California (excluding San Francisco), Colorado, Connecticut, Washington D.C., Florida, Georgia, Iowa, Idaho, Illinois, Indiana, Kansas, Massachusetts, Maryland, Maine, Michigan, Minnesota, Missouri, North Carolina, Nebraska, New Hampshire, New Jersey, New Mexico, New York, Ohio, Oklahoma, Oregon, Pennsylvania, South Carolina, Tennessee, Texas, Utah, Virginia, Vermont, Washington, Wisconsin, and West Virginia. Before applying to a remote role, please ensure that you are able to perform the position in one of the states listed above. State locations and specifics are subject to change as our hiring requirements shift. Applicants must be authorized to work for any employer in the country in which the role is being hired. We are unable to sponsor or take over sponsorship of an employment visa at this time. Mark43's mission is to empower communities and their governments with new technologies that enhance the safety and quality of life for everyone. We build powerful, scalable, and elegant software that sets a new standard for the tools our first responders rely on. Our users are diverse, and we are committed to embracing diversity of thought and experience within our team. We are looking for a Software Support Analysts to join our team. In this role, you'll be on the front lines of our customer support efforts, directly interacting with both first responders and civilian staff at public safety agencies to improve their experience and understanding of our products. Support team members collaborate with teams across Mark43 and provide valuable insights into the perspective of our users. Qualified candidates will have strong interpersonal skills, a clear and patient style of communication, and a keen mind for problem-solving. As Mark43 is growing quickly, successful team members will adapt to changing team dynamics and processes. The schedule for this vacancy will be Monday-Friday 9am-6pm ET. Occasional weekend hours may be required. What You'll Do If you were part of our team, here are some things you would have done last week: Provided excellent customer support. Handled requests from customers via email, phone, and chat. Kept responses within our internal SLA times. Spent time troubleshooting and replicating software issues. Escalated issues to our engineering and project management teams. Assisted in the testing of new features as they are developed. Continued to learn more about our suite of products to maintain a strong working knowledge of them. Translated product knowledge into solutions for users. Contributed to our knowledge base (minor article updates, organizational maintenance, etc.). What You'll Need We're looking for a Software Support Analysts with a minimum of 2 years of professional experience in software support. Mark43's work has high stakes and involves a complex product suite. We're always striving to exceed the demands and expectations of our customers, and this team will be on the front line when it comes to creating a great customer experience. People who thrive on our team also tend to share the following characteristics and skills: Humble, open, and curious. Fearless approach to technology and demonstrated software troubleshooting skills. A talent for research and information-gathering. Clear and confident written and oral communication skills. Strong organizational skills and ability to multitask. Working knowledge of issue tracking systems (Salesforce and/or JIRA preferred). Proficiency in Microsoft Office & Microsoft Teams. Working knowledge of both Windows and MacOS. An interest in GovTech and Public Safety. Willingness to empathize with users who may be unlike yourself. The ability to work independently and with minimal oversight. Our Privacy Notice describes how Mark43 uses and protects the personal information of prospective employees during the recruitment process. It informs you about our handling of the personal information you provide to us when you apply for a position in our organization and in general when you express your interest in joining our team. As a part of Mark43's security measures all employees must: Engage in appropriate use of the company's electronic information resources; Become knowledgeable about and follow relevant security policies and guidelines; Protect the resources under their control, such as passwords, computers, and data that they create, receive, or download; and Promptly report security-related incidents and violations, and responding to official reports of security incidents involving their systems or accounts. Mark43 is committed to the full inclusion of all qualified individuals. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed, please email ********************* requesting the accommodation.

We are one of the fastest-growing insurance agencies within the top 100 brokers in the United States. With 50 years of industry experience, King Risk Partners has deep insurance expertise in personal and commercial insurance, offering a full line of competitively priced comprehensive coverage solutions including home, auto, life, aviation, private client, employee benefits and business risk management, habitational and condo associations, surety bonds, and more. As an Applications Trainer, you will play a vital role in our team's success by conducting site visits and remote meetings with agencies to provide training on the features and operation of our AMS360 insurance agency management system. You will also be responsible for maintaining workflows, creating job aids, and promoting best practices. In addition to virtual training for team members, you will deliver both onsite and remote training courses for introductory and intermediate level users. Timely and detailed responses to agency partners' support requests will be a key aspect of your role. You'll also assist in data clean-up before and after conversion, all while managing multiple projects with well-defined plans and deadlines. We value a strong, positive, customer service-oriented approach in all interactions and training activities. As part of your responsibilities, you'll be expected to evaluate results and initiate changes to help us achieve our organizational objectives. If you're enthusiastic about making a meaningful impact in the insurance industry, and if you're ready to be part of a team that values dedication, innovation, and client satisfaction, we invite you to explore the exciting opportunities that await you at King Risk Partners, LLC. Together, we can continue to redefine excellence in insurance services and create a legacy of success. Requirements Advanced knowledge of AMS360 insurance agency management system software (required). Ability to develop workflows and job aids. Ability to work with an agency on specific workflow development that may be needed. Working knowledge of PL Rater, Insurelink, and Work Smart preferred. Demonstrated ability to problem-solve and anticipate solutions. Experience in insurance policy lifecycle management. Strong administrative and computing skills, including proficiency in Microsoft Office (Word, Excel, and PowerPoint). Effective prioritization and deadline management skills. Professional, organized, and skilled communicator with the ability to convey ideas, concepts, and strategies to all levels of the organization. Competence in collaboration tools such as WebEx, Zoom, or Teams. Adaptability to changing priorities, demands, and timelines through analytical and problem-solving capabilities. Willingness to travel domestically, up to 20% of the year. All other duties as assigned. Knowledge, Skills and Abilities (KSA): Working knowledge of PL Rater, Insurelink, and Work Smart preferred. Demonstrates ability to problem solve and anticipate solutions. Professional, organized, and strong communicator. Must be able to communicate ideas, concepts, and strategies to all levels of the organization. Required: Minimum of 5 years of AMS360 insurance agency management system experience. Minimum of 2 years of AMS360 training experience. What We Offer: Medical Insurance Dental Insurance Vision Insurance 401(k) with employer match Short-Term Disability (employer paid) Long-Term Disability (employer paid) Life Insurance Employee Assistance Program Generous PTO Policy Tuition Reimbursement Employee Referral Program Growth and advancement opportunities Equal Opportunity Employer King Risk Partners, LLC is proud to be an equal opportunity employer. We encourage applications from candidates of all backgrounds and experiences. Join us in making a difference in the insurance industry. Apply today and become a part of the King Risk Partners, LLC team! Salary Description $65,000 - $75,000

Do you obsess about making clients happy and dream of solving challenging technical and financial problems? Are you interested in quick promotion opportunities and as much responsibility as you can handle? FinFolio is the back office for large investment advisors and you will help us support our mission critical software. Who is FinFolio? We make wealth management simpler! A SaaS solution that is the back office for professional wealth managers Our software reports, trades, and bills investment accounts 100% remote company with great benefits Startup, small-company atmosphere Passionate and excited about great software and making our clients happy What will you do at this job? Discuss investments and software functionality with wealth manager clients Provide technical support by resolving issues and questions by phone and email Give webinars and 1-on-1 training to clients Implement new clients by converting data from their old software Assist in testing products with new software releases Help troubleshoot software bugs and work with development team to make fixes Build processes and procedures to help new team members Write and maintain documentation and articles about software functionality What qualifications would help me be successful at FinFolio? Familiar with market operations (Exchanges, stocks, bonds, etc.) Excellent written and verbal communication skills in English Must be reliable and self starting, with a strong attention to detail Based in the USA, with a quiet home office and fast internet Must be tech savvy, able to write scripts and use macro languages Finance degree, Series 63 or equivalent experience Would be a plus to know FTP, SQL, DOS Batch, or REST APIs How do we work remotely? You need a quiet home office, suitable for video, telepresence and meetings Slack & Pragli for intra-office communication (you will be on video often) GMail for communication with clients and data vendors Gusto for HR and payroll Google Drive for documents, spreadsheets, etc. Hubspot for contact management and help desk Why should you work here? Work with a team that is excited and passionate about what they do Help support an amazing, best-in-class product that is fun to use Competitive salary + health/dental + unlimited paid time off + 401K match Interact with interesting and successful financial advisor clients

We are seeking a Bilingual Software Support (REMOTE) for a full-time and direct hire role for one of our amazing partners. This role requires someone to be bilingual in both English and Spanish. It is a fully remote role, but the workday begins at 8am EST. Were looking for a dynamic, ambitious, and intellectually curious person to join a high-growth technology company that is small but expanding rapidly. This unique role combines customer support excellence with strategic insight and project leadership. You will provide excellent front-line customer support, help identify and drive operational efficiencies, and communicate strategic insights with senior leadership in the GTM function. You will be critical to helping drive culture and process change from the bottom-up. Responsibilities: Provide exceptional customer support by resolving customer issues promptly, efficiently, and professionally. Elevate systems and processes by observing, analyzing and providing actionable feedback on the support systems, software, and processes. Share operational insights, areas for improvement, and new ideas to improve customer support practices with senior leadership. Collaborate across Finance, Sales, and Engineering to learn and adopt new practices. Help establish and maintain the tracking of key metrics that drive outcomes for customers including response times, quality of responses, customer satisfaction, and renewal rates. Conduct implementation calls, configure customer solutions, and deliver product training sessions to help customers successfully onboard and begin using their software solutions. Serve as the primary point of contact and manage relationships with key clients to ensure ongoing success and satisfaction, including Spanish speaking clients in Puerto Rico. Requirements: 2+ years of experience as a customer service professional in a customer-facing role. Bilingual proficiency in English and Spanish, with the ability to communicate professionally with customers in both languages. Experience in customer retention, escalations, and resolving complex customer issues with professionalism and empathy. Experience identifying opportunities to expand value through thoughtful upsell and cross-sell conversations. A passion for delivering exceptional customer experiences by being relationship-driven and customer-focused. Strong career ambition, and curious and eager to build a career path in Customer Success. Experience working for a technology/software company, or working with a complex product (airline, bank, etc) is a plus. Experience using a ticketing system such as HubSpot is a plus. A highly motivated self-starter with strong problem-solving skills, exceptional communication skills (both written and verbal) and an analytical and creative mindset with the ability to identify patterns and propose new ideas. Ability to work full time and remotely in East Coast hours starting at 8am EST. Must be a U.S. Citizen or Permanent Resident, and able to successfully pass an FBI background check as a condition of employment. All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status.

A division of Harris; SmartCOP is seeking an Software Support Specialist. As a Software Support Specialist, you will be the front-line point of contact for our customer base. You will need to deliver a positive customer experience with interactions via phone, chat, and email. You will ensure each case that is handled meets the quality and procedural expectations of internal and external customers. You will be troubleshooting to isolate the root cause of an issue, with the end goal of finding a resolution. We value team members who can communicate clearly and concisely, and who work to build a positive and enjoyable workplace. This remote role welcomes candidates anywhere in the US with a preference for Florida-based candidates and will be working in the Central time zone 8 am - 5 pm, Monday to Friday. What will be your impact: Monitor and answer incoming support calls and emails; Resolve issues when possible and escalate to the appropriate team if needed; Use existing documentation as a baseline for troubleshooting; Maintain Client Relationships; Create and provide support documentation and webinars; Help deploy software upgrades; Multitasking through multiple systems while troubleshooting with customers; Act as the primary point of contact for the customer; Effectively communicate technical information with your team members and customers alike; Diagnose and provide a path to resolving technical issues; Proactively identify ways to avoid the recurrence of customer issues by regularly improving processes, technical articles, and procedures. What we are looking for: 2 to 4 years of experience in one or more of the following fields: Customer Service/Support Environment, Information Technology/Help Desk Experience working with SQL Experience troubleshooting in a technical support environment; Basic computing and networking knowledge; Ability to relate somewhat complex technical concepts to everyday users; Excellent customer service skills and interpersonal skills; Good time management and prioritization skills; Experience in a Windows environment; Schedule flexibility for rotating 24/7 on-call schedule to handle questions via the phone, chat, and email, addressing both hardware and software-related issues. Technical Skills that will help: Windows Server Windows Powershell JIRA Service Desk The ability to research and troubleshoot software and technical problems What we offer: 401(k) plan Generous vacation policy Health, dental, vision, life, and disability insurance A casual work environment Lifestyle rewards perk of $325 annually About us: SmartCOP, Inc. was founded in 1988 and incorporated in 1999. Headquartered in Pensacola, Florida, SmartCOP has a simple, yet very important mission: maximize public safety by providing real-time information through integrated software solutions for law enforcement officers, firefighters, EMS personnel, dispatchers, and report takers. We accomplish this mission by offering system development, implementation, and support services for a fully integrated suite of public safety products including Computer Aided Dispatch (CAD), Records Management System (RMS), Mobile Computing with Field Based Reporting (MCT & FBR), and Jail Management System (JMS). Many of our employees have decades of experience in public safety. Their years of experience help establish our company's path. About Harris: Harris is a leading provider of mission critical software to the public sector in North America. As a wholly owned subsidiary of Constellation Software Inc. (“CSI”, symbol CSU on the TSX), Harris has become the cornerstone for CSI's investment in utility, local government, school districts, public safety, and healthcare software verticals. Our success has been realized through investments in our proprietary software and market expertise. This focus, combined with acquiring businesses that build upon or complement our offerings, has helped drive our success. Harris will continue to growth through reinvestment - both in the people and products that we offer and making investments in acquiring new businesses.

Customer Support Associate I The Customer Support Associate is a full-time position reporting to the Support Manager and is part of the Customer Service Department. You will receive specialized product and industry training specific to the product you will support. A successful Customer Support Associate is a motivated individual who is customer focused and uses their analytical skills to find the root cause of an issue. The shift for this role is: 9am to 6pm EST. Let's talk about Responsibilities: Provide effective software support to clients and customers reporting problems with MatrixCare and supporting products. Incoming and outbound Calls as well as working out of Salesforce helpdesk Queue. Interact with customers to troubleshoot and resolve customer issues that may not have standard documented solutions. Perform basic and advanced troubleshooting and problem replication in order to identify/verify underlying cause of customer reported problems Utilize experience, knowledge base, user guides and other internal resources to resolve application and technical issues. Requires critical thinking with strong researching and analytical skills. Able to work in a fast-paced, collaborative, project-oriented environment with the ability to own areas of the product with minimal supervision Contribute to the maintenance and improvement of knowledge base as a tier one resource Escalate calls to second tier analyst according to defined support processes Perform assigned tasks such as testing reported issues, webinars and mentoring Demonstrate proactive communication to clients after identifying common issues reported to support Contribute to the monthly team goals Participate in paid after hour on call rotation Let's talk about Experience and Qualifications: Excellent customer service skills Good problem-solving and prioritization abilities Excellent verbal and written communication skills Basic computer skills Ability to work in a team environment Ability to multi-task Knowledge of software support methodologies and/or the post-acute healthcare industry is preferred. Home health or clinical experience is preferred. Bachelor's Degree or equivalent work experience Ability to solve clinical problems on an innovative home health software product. One to two years' experience working with software support. Prior Helpdesk a plus. We are shaping the future at ResMed, and we recognize the need to build on and broaden our existing skills and continue to attract and retain the world's best talent. We work hard to offer holistic benefits packages, provide flexible work arrangements, cultivate a workforce culture that allows employees to grow personally and professionally, and deliver competitive salaries to our team members. Employees scheduled to work 30 or more hours per week are eligible for benefits. This position qualifies for the following benefits package: comprehensive medical, vision, dental, and life, AD&D, short-term and long-term disability insurance, sleep care management, Health Savings Account (HSA), Flexible Spending Account (FSA), commuter benefits, 401(k), Employee Stock Purchase Plan (ESPP), Employee Assistance Program (EAP), and tuition assistance. Employees accrue fifteen days Paid Time Off (PTO) in their first year of employment, receive 11 paid holidays plus 3 floating days and are eligible for 14 weeks of primary caregiver or two weeks of secondary caregiver leave when welcoming new family members. Individual pay decisions are based on a variety of factors, such as the candidate's geographic work location, relevant qualifications, work experience, and skills. At ResMed, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current base range for this position is: $20.00/hr - $33.69/hr For remote positions located outside of the US, pay will be determined based the candidate's geographic work location, relevant qualifications, work experience, and skills. Joining us is more than saying “yes” to making the world a healthier place. It's discovering a career that's challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. If this sounds like the workplace for you, apply now! We commit to respond to every applicant.

Welcome to Jackrabbit Technologies. Jackrabbit Technologies is the leading provider of software and services that help youth activity centers -- gymnastics, dance, cheer, swim, music, childcare, and others -- grow and operate efficiently. We are an entrepreneurial-minded, rapidly growing SaaS company that has been recognized as one of the Best Places to Work in North Carolina and one of North Carolina's Top Industry-Driven Technology Companies. Jackrabbit Technologies' SaaS solution powers over 7000 clients in 35 countries around the world. Our culture empowers YOU. We hire people passionate about what they do, provide them with the tools to succeed, and then get out of their way! Living our vision, mission, and values, our people are what make Jackrabbit Technologies an awesome place to work. And that “awesome place” is virtual--all of our employees enjoy the privilege of working remotely. We always have and always will. We are interested in speaking to qualified candidates who are US Citizens or Green Card holders with no special circumstances living in the US. We are not able to sponsor visas. What you'll do. Are you ready to leverage your technical expertise and drive real impact in an innovative and dynamic environment? This is more than technical support; it's a role for a knowledge architect and operational consultant. As part of our team, you will immerse yourself in mastering Jackrabbit, becoming a key player in delivering expert-level support to our clients, youth activity centers that rely on Jackrabbit for their operational success! Your daily work will center on troubleshooting complex issues while simultaneously building, maintaining, and refining the central knowledge base as a core component of your support workflow. This role demands a deep technical acumen, exceptional problem-solving skills, and a thorough understanding of the intricacies of both our product and the needs of our clients. You'll be instrumental in troubleshooting complex issues, optimizing client workflows, and ensuring seamless integration of Jackrabbit with third-party tools, while collaborating closely with our Development and Research teams to enhance the product's capabilities. Key Responsibilities: Develop Advanced Product Expertise: Continuously deepen your knowledge of Jackrabbit's features and functionalities, staying up-to-date with product enhancements and workflow changes, to provide industry-leading support and consultative advice. Knowledge-Centered Service (KCS) Ownership: Drive the KCS methodology by taking ownership of the knowledge lifecycle. This includes proactively capturing, structuring, and refining new and existing knowledge in real-time during the support workflow. Serve as a KCS Publisher responsible for the final validation and quality of critical knowledge articles before they are released for client self-service and team use. Multi-Channel Technical Support: Serve as the primary technical resource for our clients, offering support across multiple channels including chat, phone, and tickets. Navigate and troubleshoot a broad spectrum of issues, from browser/device compatibility to system bugs, data discrepancies, and accounting reconciliations. Client-Centric Solutions and Success: Engage proactively with clients, utilizing your extensive product knowledge (and leveraging the KCS knowledge base) to deliver tailored, creative solutions that address their unique challenges. Your ability to simplify complex technical concepts will be vital in ensuring that clients understand and maximize the value of the system. By providing exceptional service and proactive problem-solving, you will directly contribute to reducing churn, improving client retention, and making a measurable impact on long-term success. Consultative Approach: Act as a trusted advisor to our clients, recommending best practices, workflow optimizations, and integrations to improve their operational efficiency and enhance user experience. Cross-Team Collaboration: Collaborate closely with the Development and Research teams to troubleshoot, escalate, and test product issues, ensuring seamless product functionality and advocating for client-centric improvements. Subject Matter Expert Development: Focus on becoming a subject matter expert (SME) in specialized areas of Jackrabbit (website integration, QuickBooks, and other third-party integrations), guiding internal teams on complex issues, and contributing foundational knowledge to the KCS library for these areas. Promote Integrations and Tools: Educate clients on the value of third-party integrations such as QuickBooks, Twilio, Zapier, and Jackrabbit Plus. Help them navigate these tools to streamline operations and enhance client engagement. Industry Engagement and Education: Provide technical and educational support for client engagement efforts (trade shows, webinars, and site visits) to ensure clients are equipped with the knowledge and tools to maximize their use of Jackrabbit. What you're about. University/College/Technical School Degree or proven work experience in an ERP Customer-facing role will be considered. Minimum of 3 years of experience in a Technical Support/Service role Experience or exposure to T-SQL coding, HTML coding, or other technical languages is an asset Experience with Jackrabbit, a Class Management System, or a SaaS company is an asset Experience with third-party integrations (such as QuickBooks, Mobile Inventor, Twilio, Plivo) is an asset Experience utilizing a business messaging system (such as Slack), a support management system (such as TeamSupport, Zendesk, etc), and a workflow automation application (such as Zapier) is an asset Ability to travel up to 10% (Charlotte, NC-based) or 25% (non-Charlotte, NC-based) Core Competencies: 1. Tech Savvy - Anticipates and adopts innovations in business-building digital and technology applications. 2. Demonstrates Self Awareness - Use a combination of feedback and reflection to gain productive insight into personal strengths and weaknesses. 3. Ensures Accountability - Holds self and others accountable to meet commitments. 4. Collaborates - Builds partnerships and works collaboratively with others to meet shared objectives. 5. Communicates Effectively - Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences. 6. Customer Focus - Builds strong customer relationships and delivers customer-centric solutions. 7. Nimble Learning - Learns through experimentation when tackling new problems, using both successes and failures as learning opportunities. 8. Being Resilient - Rebounds from setbacks and adversity when facing difficult situations. What you will love about us. Our Culture! We work remotely. We always have - we always will! Our Health and Wellness Benefits. Medical, Dental, Vision, Flexible Spending, HSA and Dependent Care Accounts. We help you with the unexpected. Company-Paid Disability and Life Insurance. Opportunity to elect Critical Illness and Accident Insurance. Plus confidential access to legal and life counseling and mental health support available 24/7. Your future looks bright at Jackrabbit. 401(k) with a generous company match, access to financial planning. We pay you to play, rest, recharge and balance your life. Paid Time Off, Paid Parental, Paid Caregiver and Sabbatical leaves. You will grow your skills with us. Annual allowance for professional development. We give back. Paid Time to volunteer in your community. Jackrabbit is committed to providing a workplace free from discrimination or harassment. We expect every member of the Jackrabbit team to do their part to cultivate and maintain an environment where everyone has the opportunity to feel included and is afforded the respect and dignity they deserve. Decisions related to hiring, compensating, training, evaluating performance, or terminating are made fairly, and we provide equal employment opportunities to all qualified candidates and employees. We examine our unconscious biases and take responsibility for always striving to create an inclusive environment that makes every employee and candidate feel welcome.

What is Amplemarket all about? Amplemarket's premise is that a lot of the playbooks used by B2B sales teams that worked 5 years ago don't cut it anymore. In today's environment, sales teams need to have a tremendous amount of information about their prospects to decide when is the best moment and channel to reach out in the most relevant way. You can't do this with 5 different data/sales enablement point solutions that don't share the same data schema and barely communicate with each other. Amplemarket is the all-in-one compound solution that enables this. Our AI-powered sales platform helps B2B companies generate more opportunities thanks to our advanced lead generation engine, hyper-personalized sequencing, omnichannel outreach, and AI-powered smart actions. We are backed by Y Combinator, and we are powering the sales teams at some of the fastest-growing companies in the world like Deel, Moveworks, H1 and Vanta. Important Notice: Beware of Recruitment Scams It has come to our attention that there are fraudulent activities targeting job seekers, where individuals are impersonating Amplemarket by using fake profiles, domains, and emails. Please be informed that Amplemarket always uses our main domain (amplemarket.com) for all hiring and recruitment purposes. Any communication or offer not originating from an amplemarket.com email address should be regarded as suspicious. We will never request personal financial information (such as bank account details) during the initial application or interview process. Our hiring process does not involve transferring money or making payments of any kind to secure a position. Amplemarket is not responsible for any loss or damage incurred as a result of job scams or fraudulent activity by third parties misusing our company name. If you have any doubts about the legitimacy of a job opportunity with Amplemarket, please contact our HR department directly. We advise you to verify the authenticity of any job-related communications claiming to be from Amplemarket. If you have any concerns or doubts, please contact us directly through our official channels. Your security is our priority. Thank you for your vigilance and understanding. We're looking for a Product Support Specialist to be the face of Amplemarket and to creatively work alongside our customers. The Support Team at Amplemarket is on a mission to be the best in the business and to set the industry bar higher. We recognize that customer experience is what helps brands grow... and win. We're thrilled to have the opportunity to build a process and experience unlike any other. If you like to collaborate, spearhead new ideas, and are passionate about doing things that scale, let's talk! You will: Be the main point of contact for our users, communicating through email, chat, and occasional video calls to resolve technical and product-related questions. Troubleshoot and guide customers through product workflows, ensuring they can get the most value out of our platform. Collaborate with Product, Engineering, and Customer Success teams by reporting recurring issues, sharing customer insights, and helping prioritize improvements. Contribute to building and optimizing support processes, internal playbooks, and customer-facing documentation to make troubleshooting more efficient. Identify trends in customer queries and suggest proactive solutions to reduce incoming tickets and improve user experience. Learn deeply about our product, becoming confident in explaining complex features in accessible, customer-friendly language. Support the rollout of new features by reviewing release notes, testing, and preparing communication or documentation updates. Who we're looking for: You have hands-on experience in a customer-facing or support capacity (for example: Customer Support Representative, Technical Support Specialist, or Customer Success Associate). You're comfortable using customer communication tools such as ticketing systems, CRM applications, or remote support tools (Zendesk, HubSpot, Pylon, or similar). You can investigate and troubleshoot product or technical issues, take ownership of resolution, and escalate when necessary. You naturally take initiative, enjoy solving problems, and follow through until customers are fully satisfied. You write and communicate clearly, adapting your tone to varied audiences. You thrive in fast-paced and collaborative environments, and you're eager to learn and grow with a high-growth SaaS company. You're located in LATAM or the US and can comfortably work within US time zones. Nice to have: Prior experience working remotely with distributed teams. Familiarity or subject-matter expertise within the sales enablement or B2B SaaS domain. A little more about Amplemarket: We are a post-Series A start-up We are backed by YCombinator Fast growing startup with product market fit Founders also created ************************** You can listen more about us here: ********************** We offer: Nice work environment Competitive Salary Health Insurance Stock Options Annual Company Trip in a secret location and more! Amplemarket is committed to creating an inclusive employee experience for all. Regardless of race, gender, religion, sexual orientation, age, disability, or if you're parenting the next generation of innovators, we firmly believe that what truly matters is how your skills, knowledge and personality fit our company. So bring your best professional version of yourself, and apply - we'd like to hear from you!

Acute Care Technology At ZOLL, we're passionate about improving patient outcomes and helping save lives. We provide innovative technologies that make a meaningful difference in people's lives. Our medical devices, software and related services are used worldwide to diagnose and treat patients suffering from serious cardiopulmonary and respiratory conditions. The Acute Care Technology division of ZOLL Medical Corporation develops and delivers innovative lifesaving products and software solutions to EMS, hospital, public safety, and military customers globally. Products include AEDs, trauma kits, ventilators, temperature management solutions, and more. Our dedicated employees take pride in their commitment to improving patient outcomes while delivering world-class customer service. Job Type Remote Job Summary As a Product Support Specialist III, you will serve as a Subject Matter Expert (SME) within the team, providing advanced product support for complex issues and playing a key role in driving product improvements. You will take ownership of escalated cases, lead cross-functional initiatives, and mentor junior team members. Additionally, you will analyze customer data and product feedback, using insights to enhance support processes and contribute to the overall customer experience. Essential Functions * Serve as an SME for assigned SaaS products, taking ownership of escalated cases and resolving them through advanced troubleshooting and root cause analysis. * Mentor junior team members, providing guidance and support on advanced product knowledge and customer support techniques. * Lead cross-functional initiatives that improve product support workflows, collaborating with product management, engineering, and marketing teams to enhance efficiency and customer satisfaction. * Proactively engage with customers, using historical data to anticipate issues and prevent future escalations. * Work closely with R&D to address recurring product issues by contributing insights that help shape the product roadmap. Leverage creativity and analytical skills to propose solutions, enhancing both the product and internal support processes. * Ensure the quality and accuracy of knowledge base articles, acting as a knowledge approver and authoring new content as needed. * Analyze customer data to identify trends in product usage, proposing process improvements and enhancements based on recurring issues. * Develop a comprehensive understanding of how different products within the suite integrate, providing solutions that optimize the overall product ecosystem. * Prepare to support international customers by developing knowledge of region-specific product requirements (e.g., Canada). Required/Preferred Education and Experience * Bachelor's degree in a related field or equivalent professional experience. * Typically 4-6 years of product support experience, including advanced troubleshooting. * Proven expertise in advanced troubleshooting of complex issues and leadership in resolving escalated cases. Knowledge, Skills and Abilities * Skills: Strong mentorship abilities, analytical thinking, and demonstrated cross-functional leadership. * Advanced Product Expertise: Deep knowledge of all product features, including advanced configurations and integrations, with the ability to independently resolve complex issues. * Proactive Customer Engagement: Uses data and trends to anticipate potential issues and prevent them before they escalate. * Product Mentorship: Provides mentorship and technical guidance to junior team members, sharing knowledge to build their product support skills. * Process Improvement: Identifies and implements enhancements in support processes to improve efficiency and customer satisfaction. * Innovation & Analytical Thinking: Leverages creativity and analytical thinking to introduce new solutions to recurring product challenges. * Product Integration Insight: Understands product interdependencies within the suite and offers solutions that optimize the overall product ecosystem. * International Readiness: Develops the necessary knowledge to support customers in new regions (e.g., Canada), ensuring region-specific product requirements are met. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. * Standing - Occasionally * Walking - Occasionally * Sitting - Constantly * Talking - Occasionally * Hearing - Occasionally * Repetitive Motions - Frequently ZOLL is a fast-growing company that operates in more than 140 countries around the world. Our employees are inspired by a commitment to make a difference in patients's lives, and our culture values innovation, self-motivation and an entrepreneurial spirit. Join us in our efforts to improve outcomes for underserved patients suffering from critical cardiopulmonary conditions and help save more lives. #LI-Remote #LI-HM1 The hourly pay rate for this position is: $18.00 to $26.00 Factors which may affect this rate include shift, geography, skills, education, experience, and other qualifications of the successful candidate. Details of ZOLL's comprehensive benefits plans can be found at ********************* Applications will be accepted on an ongoing basis until this position is filled. For fully remote positions, compensation will comply with all applicable federal, state, and local wage laws, including minimum wage requirements, based on the employee's primary work location. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, disability, or status as a protected veteran. ADA: The employer will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.

Provide engineering technical support on PowerSecure MicroGrid equipment including switchgear and generators. Dedicated to being customer focused by meeting the required expectations, maintaining high decision quality by using work experience, systematic analysis, and engineering support to make valuable and safe decisions, while excelling at problem solving by using logic and time proven methods to effectively resolve any problem. Minimum Qualifications: (Education, Experience, Knowledge, and Skills): + 6+ years of commercial/industrial experience working on Generators, ATS/switchgear, and Paralleling Control systems. + Bachelor's degree in electrical engineering can substitute for 4 years of experience. + Experience in reading and understanding Electrical and Mechanical Schematics and Engineer of Record Drawings. + Experience in areas: Programming Logic Controllers (PLC), Generator controllers, Protective relays, Alternators and Generators. + Commissioning and field experience are recommended. + NFPA 70 ARC Flash Certified preferred + Valid Driver's License. + Ability to understand and develop and/or make edits to Switchgear and/or PowerGen controllers and devices. + Ability to understand operational theory of Switchgear and/or PowerGen products and proficient understanding of AC/DC Electrical Theory. + Ability to troubleshoot Switchgear and/or PowerGen equipment and systems. + Ability to understand and follow project scopes. + Ability to learn PowerSecure Microgrid Solution Products. + Possess good analytical and problem-solving skills along with failure analysis and corrective action implementations. + Possess excellent time management skills. Must be able to take initiative to meet deadlines and the ability to prioritize workload with minimal supervision. + Possess good communication skills and demonstrate the ability to provide technical direction via phone and email. Job Duties and Responsibilities: Duties include but are not limited to: + Liaison to engineering groups in the factory to issues in the field that arise during the start-up, commissioning, and field troubleshooting on a site. + Aid on complex start-ups. Field troubleshooting, technical support via phone assistance and occasionally onsite. + Provide control of onsite engineering changes to drawings and settings files. + Effectively communicate open action items to proper initiatives for action planning and task assigning. + Assist in the development and execution of field retrofit projects, engineering change notice, product technical troubleshooting guidelines and procedures. + Escalate issues to leadership that threaten the quality or schedule of projects in a timely manner to assure customer satisfaction while not taking on exorbitant costs. + Ability to commission complex projects that are PLC based design controlling entire distribution system in a large building such as Hospital, Data Center, or Multi Gen/Utility applications. All system operational modes in use including multiple ATS monitoring, and load shed schemes. + Ability to troubleshoot and provide technical assistance on: + PowerGen Products such as Volvo or PSI. + Switchgear Products such as Square D, Eaton, ABB, and Siemens circuit breakers, and Low-voltage and Medium Voltage switchgear. + Programming devices such as Woodward controllers, DIEF Controllers, SEL Protective Relays, Beckwith Protective Relays, and Siemens/GE PLC's. Physical Demands and Work Environment: + Travel will occasionally be required. Up to 45%. + Occasional exposure to and requirement to work on around industrial equipment including switchgear/switchboards, Diesel and Gas generators, outdoors, around metal welding, forming, cutting and other industrial processes. + Work both in an outdoor and indoor office settings. Able to withstand outdoor temperatures with reasonable accommodations. Able to work at a desk in an office setting for 8 hours a day. + Manual dexterity to operate digital equipment, including computers and PLC's, protective relays, controllers and other such equipment with small fine buttons and operators. + Occasional after-hours and weekend support is needed. + Normal work environment will be in a remote office. If travel is necessary then work environment will include exposure to weather, extreme heat or cold, noise intensity level, atmospheric conditions, exposure to electrical shock, exposure to toxic or caustic chemicals, wet and/or humid, vibration, proximity to moving mechanical parts, working high exposed places. The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of the position. All employees may have other duties assigned at any time. About Us: PowerSecure, a Southern Company subsidiary, is a leading provider of innovative energy solutions to electric utilities and their industrial, institutional, and commercial customers. Join Our Power Team! We invest in high-value and cost-effective benefits for our employees. Our benefits package includes: * Medical, dental, vision and life insurance coverage• Competitive pay and a matching 401 (k) plan• Vacation, Company Holidays, Paid Time Off (PTO- personal and sick days)• Flexible spending accounts/Health savings account• Wellness Incentive Programs• Employee Referral Program• Tuition Reimbursement PowerSecure is an equal opportunity employer where an applicant's qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or any other basis prohibited by law. This position is not open to third-party recruiters. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (**************************** notice from the Department of Labor.Operating Company: PowerSecure

At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe. The Product Support Specialist II- Capital Equipment provides enterprise level technical support to Customer, Partners and the Field Service Team for very complex and unique issues escalated by multiple internal stakeholders. This role drives complete resolution to complex issues assessment of need for. As a product expert with significant problem identification knowledge and expertise, this role is expected to assess and address all incoming issues, in collaboration with other stakeholders where appropriate. Specialists will be accountable to address through resolution critical Customers issues, and notify/inform leadership appropriately to meet Customer and compliance requirements. This may require work after normal business hours, weekends and holidays on occasion. They must manage the situation to de-escalate the situation while resolving the issue(s) or ensuring smooth hand off back to the Customer facing team. The Specialist leverages remote diagnostics, their expert experience with the products and in-depth understanding of the theory of their operation/safety hazards for the products and troubleshooting experience to resolve issues quickly. Inquires may include troubleshooting and corrective maintenance advice related to complex controls, electrical, mechanical, piping and electronics issues. This role may be located at a business location or remote work environment, based on business needs determined at business leader discretion. What You'll do as a Product Support Specialist II * Act as the front line interface to Technical Support and PSS I team as an escalation point, with Field Service Representatives, Specialists and Customers as it relates to complex and escalated technical troubleshooting. * Assists with the development of support strategy and reports on the status of the repair as required. * Provides expert level technical support and expertise on a broad range of STERIS capital equipment products, past and present to internal and external customers, includes but not limited to Customers, sales, service and operational support employees via phone, computer or hardware systems. Assists others on-site (Customer) troubleshooting/technical support as required. * Troubleshoots STERIS products, documents all critical failures in real time, independently develops solutions and initiates corrective action for high level issues while working directly working with field technicians, sales associates and/or customers to prevent future issues. * Diagnose mechanical, hardware, software and systems failures utilizing remote monitoring software and a variety of diagnostic tools, including working with cross functional stakeholders in timely effective manner. * Maintain equipment-related technical proficiency across multiple capital equipment product lines. * Identify areas of opportunity to improve the overall Employee and Customer experience. Offer's alternative solutions where appropriate with the objective of developing Customer loyalty. * Collects and assesses complex engineering data from multiple sources to determine opportunities for all STERIS product and process improvement. * Partners with Engineering, R&D and Field Leadership to identify trends and issues that require resolution or feedback to reduce risk and improve Customer experience and up time. * Assist in the development and enhancements to service procedures as a result of thorough analysis and technical problem solving by collecting, assessing engineering data to determine opportunity for improvement. * Initiates new capital equipment maintenance manual updates to be released for use by STERIS Customers. * Subject matter expert for the creation of new job aids (flow-charts, videos, 3D animations, etc) * Collect & analyze data for root cause problem solving of complex problems. * Assist in the development of implementation plans for corrective actions. * Participates in regular product and computer skills update and new product release training to maintain and enhance technical support skills. * Perform initial review of technical documentation and association of Product, Problem, Resolution & parts for service data bases. * Develop service kits and qualify service replacement parts. * May be needed to travel to a site to resolve a complex issue. * Key contributors to Service Engineer on NPD Serviceability Review and other key activities on new product development as needed. * Participate or lead projects in collaboration with Engineering Teams. The Experience, Abilities and Skills Needed * Associates Degree and 7+ years of related experience servicing and repairing biomedical type equipment or related equipment (mechanical, electronic, electromechanical, etc.); prior experience as a FSR, Technical Specialists or relatedfield equipment equivalent is preferred (High School and 12+ years of related exprience may be considered) * Demonstrated advanced technical problem solving, data analysis and collaboration skills coupled with extraordinary Customer experience skills. * Proven aptitude in managing multiple task in a fast-paced, dynamic environment while meeting critical SLA's. * Candidate should ideally possess the following: * Must have ability to read electrical schematics and mechanical drawings then troubleshoot associated issues & isolate a fault to a cause by gathering relevant facts from caller. * Demonstrated mechanical aptitude (hands-on capability, etc). * Demonstrated ability to use meters, gauges, and hand tools. * Excellent organizational and time management skills. * Demonstrated understanding or risk and compliance requirements for specific equipment types and processes in a medical/hospital setting is preferred * Demonstrates excellent verbal and written communication, both with internal employees as well as Customers and external vendors, including compliance and process documentation. * Demonstrated ability to identify and communicate sensitive issues & concerns with high risk to the appropriate leadership in timely effective manner * Must demonstrate a high level of professionalism, confidentiality, and integrity. * Must be a highly motivated, self-starter who can work in a fast-paced environment and handle multiple projects simultaneously. * Must be able to effectively interface with various departments and levels inside and outside of the organization in order to expedite tasks. * Ability to prioritize work, handles multiple tasks simultaneously, set goals and enforce deadlines, while maintaining flexibility to reassess and re-prioritize. * Strong aptitude to new technology and ever-changing computer skills. What STERIS Offers At STERIS, we invest in our employees and their families for the long term! STERIS wouldn't be where it is today without our incredible people. We shares our success together with you by rewarding you for your hard work and achievements. Here is just a brief overview of what we offer: * Competitive Pay * Extensive Paid Time Off and (9) added Holidays. * Excellent healthcare, dental, and vision benefits * 401(k) with a company match * Long/Short term disability coverage * Parental Leave * Additional add-on benefits/discounts for programs such as Pet Insurance * Continued training and educations programs * Excellent opportunities for advancement in a stable long-term career * #LI-KS1 #LI-Remote Pay range for this opportunity is $75,000-89,000. This position is eligible for bonus participation. Minimum pay rates offered will comply with county/city minimums, if higher than range listed. Pay rates are based on a number of factors, including but not limited to local labor market costs, years of relevant experience, education, professional certifications, foreign language fluency, etc. STERIS offers a comprehensive and competitive benefits portfolio. Click here for a complete list of benefits: STERIS Benefits Open until position is filled. STERIS is a leading global provider of products and services that support patient care with an emphasis on infection prevention. WE HELP OUR CUSTOMERS CREATE A HEALTHIER AND SAFER WORLD by providing innovative healthcare and life sciences products and services around the globe. For more information, visit *************** If you need assistance completing the application process, please call ****************. This contact information is for accommodation inquiries only and cannot be used to check application status. STERIS is an Equal Opportunity Employer. We are committed to equal employment opportunity to ensure that persons are recruited, hired, trained, transferred and promoted in all job groups regardless of race, color, religion, age, disability, national origin, citizenship status, military or veteran status, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, genetic information, and any other category protected by federal, state or local law. We are not only committed to this policy by our status as a federal government contractor, but also we are strongly bound by the principle of equal employment opportunity. The full affirmative action program, absent the data metrics required by § 60-741.44(k), shall be available to all employees and applicants for employment for inspection upon request. The program may be obtained at your location's HR Office during normal business hours.

Meet Leaf Home. We turn complex home improvement projects and endless to-dos into achievements. With more than 50% of homeowners worried about the cost and effort of home maintenance, we deliver remarkable, end-to-end experiences. And get the job done right, at every step. Bringing innovative products, the best people, and the highest standards to every project. Trusted by more than 1 million homeowners across the US and Canada, we are America's largest direct-to-consumer full-service provider of branded home services and products. Our products, including the patented LeafFilter gutter protection system, have earned numerous awards and recognition from Good Housekeeping, Qualified Remodeler, Angi, Consumer Reports, This Old House, and other consumer review platforms. We are powered by extraordinary people. Our innovative products and reliable services are delivered with convenience, excellence, and quality through 250+ regional sales and installation offices and comprehensive field support offices in New York and Hudson, Ohio. We're proud to say we've been consistently named one of the fastest-growing private companies by Inc. 5000 and recognized as a top employer nationally. The benefits of working at Leaf Home are wide-ranging and include: Industry-best compensation packages | Competitive health, dental, and vision insurance | 401k with company match | Paid time off including paid parental leave | Individualized career development programs | Childcare assistance | Employee assistance programs, including legal, financial planning, and counseling | Employee discount marketplace | Employee Resource Groups such as VetConnect, DEI Committee, Women's Committee. Position Summary: The Field Installation Trainer is responsible for training and improving the proficiency of subcontracting installation teams to build value and quality with customers through training and field engagement. Essential Duties and Responsibilities: Train, coach, and develop installation subcontractors both in the office and in the field. Improve subcontractor retention rates through impactful training and engagement. Ensure jobs are installed daily to improve location attainment and effectiveness. Responsible for driving proficiency and efficiency amongst installation subcontractors. Installation training subject matter expert; able to teach all aspects of installing LeafFilter products on all types of homes. Identify weaknesses of individuals and teams and create, or assist with the creation of, ad hoc training events to improve performance. Work with the Installation Managers on individual performance, abilities, and capacities of the installers. Partner with leadership to identify systemic training gaps and propose solutions to address them. Performs other duties as assigned by supervisor. Experience and Minimum Qualifications: High school diploma or equivalent. 3+ years of successful experience in home construction, remodeling, and/or installation. Track record of successful training, coaching, and onboarding of subcontractors. Strong customer service focus and ability to interact with customers. Must have a reliable truck or work van Multi-height and adjustable ladders (28+ feet in height) (LeafFilter applicants only) Functioning tools to include drills, speed square, saw or grinder, etc. Ability to frequently be on ladders up to the 2nd story of a home. (LeafFilter applicants only) Ability to juggle various work activities and shift their attention from one task to another to meet the demands of different stakeholders without “dropping the ball.” Ability to thrive in a fast-paced, high-energy, team-oriented environment and have a “roll up your sleeves” and “win every day” mentality. Hold oneself accountable and responsible while being self-driven in accomplishing goals. Detail-oriented and can focus on the task at hand by finding the most efficient and effective pathway to completion. Excellent verbal and written communication skills at all levels to communicate with internal and external stakeholders articulately. Ability to logically connect ideas, scrutinize and evaluate arguments, find inconsistencies and errors in work, and solve complex problems. Ability to provide timely and empathetic service through all communication channels keeping peer and customer needs first. Must hold a valid driver's license. Must have reliable transportation to/from job site to perform job duties. Must be comfortable ascending and descending ladders of varying heights to perform services. Must be legally authorized to work in the country of employment without sponsorship for employment visa status (e.g., H1B status). Preferred Knowledge, Skills, Abilities, or Certifications: Experience in gutter and gutter protection system installation. Travel Requirements: Local travel required. Overtime/Additional Hours Requirements: Additional hours may be required (exempt positions). Physical Requirements: Field office/manufacturing/construction environment. Performs work outside in varying temperatures and climates. Heavy work. Exerting up to 100 pounds of force occasionally, and/or up to 50 pounds of force frequently, and/or up to 20 pounds of force constantly to move objects. Diversity and Inclusion Statement Leaf Home is committed to creating a diverse environment and is proud to be an equal opportunity employer. We strive to create an environment that embraces differences and fosters inclusion. Equal Opportunity Statement Leaf Home will recruit, hire, train, and promote persons in all job titles without regard to race, color, ancestry, national origin, gender identity or expression, sexual orientation, marital status, religion, age, results of genetic testing, veteran status, or physical/mental disability (except where the disability prevents the individual from being able to perform the essential functions of the job and cannot be reasonably accommodated in full compliance with the law). Americans with Disabilities Act Statement and Contact Leaf Home is committed to honoring the spirit and requirements of the Americans with Disabilities Act. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to **************************.

Department: Outreach & Programming Reports To: Outreach & Programming Manager Job Classification: Part-Time Staff Member 20 hours/week; Temporary; Non-Exempt; Rate of Pay: Dependent upon State Library of Ohio grant; currently $16.50/hour; Not Fringe Benefit Eligible, Holiday Pay Eligible (13 days plus 1 Personal day); OPERS Retirement Job Summary: The Technology Trainer assists system-wide customers in basic computer skills, including PC Basics, the Internet, applications such as Google and social media, e-readers, tablets and other emerging technologies. The Technology Trainer schedules and promotes computer classes through various media outlets and teaches at all locations of Licking County Library and within the community. Personal & Professional Attributes: All Licking County Library employees are expected to exercise sensitivity when working with others, display common sense and good judgment, actively promote the Library to the public, uphold the highest level of confidentiality, honesty and integrity, and represent the Library in a positive and professional manner at all times. Core Technology Competencies: All Licking County Library employees must have a demonstrated working knowledge of computer operations, standard office equipment (copiers, faxes, etc.) and must be able to perform simple searches on the Library's online catalog. In addition, all employees must be able to prepare basic documents using a word processing program and have the ability to comprehend and explain to others all Library services including those relating to e-media and e-media devices. Essential Duties: Provides exemplary customer service to customers by providing current technology tools, teaching, and demonstrating their use at all LCL locations or other offsite locations within Licking County. Plans and implements computer- and technology-related classes for the public and staff. Coordinates, educates, and conducts classes and presentations for customers and staff on and off-site on library services and resources (i.e. speaker's bureau, community groups, internal staff training, etc). Maintains an awareness of developments in the field of public library service. Assists customers with basic computer-related requests including setting up email accounts, resume writing, Internet searching, and basic software applications such as Microsoft Word and Excel. Investigates, troubleshoots, and resolves basic computer hardware and software problems. Assists with system-wide equipment, digital content, services, programs, procedures, and recommends purchases and changes to immediate supervisor. Compiles information and statistics as requested by immediate supervisor. Submits invoicing information to the Library Business Office as requested and required for the program. Maintains class sign-up sheets and perform follow-up phone calls to class registrants. Creates and edits Microsoft Power Point slides for class presentations. Creates, reproduces, and distributes class handouts utilizing library office equipment. Instructs Library customers in the use of Library equipment. Updates and assists in development of website, Facebook, and other online marketing/network tools as requested. Develops and conducts internal and external communications with tact, finesse, and confidentiality according to Library policies and procedures. Fosters positive working relationships across Library departments and branches. Monitors the behavior of Library users. All other duties as needed or assigned. Additional Duties: May assist customers with microfilm reader/printer. May attend library continuing education activities and/or represent library at conferences and area events. May represent the library and participate in the activities of local professional and community organizations. May recommend policy, procedure, and signage to immediate supervisor.

Perfect Dynamics Virtual Solutions is a BPO (Business Process Outsourcing), BPI (Business Process In-sourcing), RPO (Recruitment Process Outsourcing), (Banking Business Process Outsourcing) corporation and KPO (Knowledge Process Outsourcing) and homeshoring corporation. We provide Business and IT Solution services to fortune 500 and government organizations. We specialize in providing assistance in B2B Sales Operations, Information Technology/Telecommunication operations, Financial Management/Merchant Services, Business Consulting, and Full Service Recruitment/Staffing Services. Arise Virtual Solutions Affiliation Perfect Dynamics Virtual Solutions, LLC. is an Independent Business Corporation (IBO) partnered with Arise Virtual Solutions in efforts to provide exceptional customer service to our clients. As an Certified Arise IBO we hold a master service agreement that allows CSP's to work under our umbrella corporation in order to service clients in the aspect of call center - customer service roles. Our CSP's will provide customer service in the roles of Billing, CSR support, Chat Operator, and Technical Support for major Fortune 500 Corporations. Job Description Customer service representative is responsible for responding to customers via inbound customer service and sales calls. Providing exceptional customer service on behalf of our client to increase customer engagement and satisfaction. Candidate should be comfortable with handling some sales calls and minor technical support. Candidate should have strong customer service acumen with a First Call, First Resolution consistency and ability to up-sell. SHIFT REQUIREMENTS Schedule Your Own Hours Work a min 20 hours per week = 15 hrs weekday + 5 hrs Sat/Sun Paid 16th and last day of the month SALARY/COMPENSATION/BENEFITS $12 Per Hour + incentives Opportunity for Advancement for the right candidates Some benefits offered after 90 days of servicing The skills listed below are not inclusive and only replicate some of the required skills. All candidates are required to do a voice assessment and background check. Candidates are responsible for their background check which is paid directly to the Background Search Vendor ($7.95). REQUIRED SKILLS Must be a High School Graduate Must be at least 18 years of age 6 months of Customer Service Experience Good Communication Skills Self-Starter Able to work with minimal supervision Multi-tasker (able to move between multiple screens) Preferred Skills 1 year of call center experience Associates Degree or Higher Leadership Skills and Experience High Achiever/Overachiever Coachable Willing to take on more responsibility Qualifications The skills listed below are not inclusive and only replicate some of the required skills. All candidates are required to do a voice assessment and background check. Candidates are responsible for their background check which is paid directly to the Background Search Vendor ($7.95). REQUIRED SKILLS Must be a High School Graduate Must be at least 18 years of age 6 months of Customer Service Experience Good Communication Skills Self-Starter Able to work with minimal supervision Multi-tasker (able to move between multiple screens) Preferred Skills 1 year of call center experience Associates Degree or Higher Leadership Skills and Experience High Achiever/Overachiever Coachable Willing to take on more responsibility Only Individuals who meet these Technical Requirements can service this client: • Windows 7, Windows 8, or Windows 10 (32 or 64 bit) Internet Explorer 8 with minimum of 4 Gigabytes of Ram. • A second monitor found to be beneficial for this program • Additional requirements may be found in the Arise Workstation Requirements NOTE: Windows XP , Windows Vista, Windows 2000 and MAC OS Not Currently Supported Additional Information All candidates are required to complete certification for the client that is unpaid. You will begin receiving pay once you complete the certification and have passed all necessary skill assessments with a 85% or better score. This client is very strict and 100% attendance is required (no tardies or absences). Certification Completion Criteria Maintaining 100% attendance throughout the entire certification course, up to and including certification Successfully pass all tests and quizzes Successfully pass Grad Bay/Nesting (first week live) 5 days, 4 hours a day - 2 hours of live calls and 2 hours of Adobe class time Complete all self-paced assignments Provide a completed Notarized Affidavit of Identification with Photo ID ******We are currently not accepting new profiles for this opportunity from residents in the following states: California, Connecticut, Massachusetts, Maryland, New York, Oregon.***** Perfect Dynamics VSC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Perfect Dynamics VSC, LLC complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Perfect Dynamics VSC expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Perfect Dynamics VSC's employees to perform their job duties may result in discipline up to and including discharge.