Software trainer jobs near me

What Makes a Honda, is Who makes a Honda Honda has a clear vision for the future, and it's a joyful one. We are looking for individuals with the skills, courage, persistence, and dreams that will help us reach our future-focused goals. At our core is innovation. Honda is constantly innovating and developing solutions to drive our business with record success. We strive to be a company that serves as a source of “power” that supports people around the world who are trying to do things based on their own initiative and that helps people expand their own potential. To this end, Honda strives to realize “the joy and freedom of mobility” by developing new technologies and an innovative approach to achieve a “zero environmental footprint.” We are looking for qualified individuals with diverse backgrounds, experiences, continuous improvement values, and a strong work ethic to join our team. If your goals and values align with Honda's, we want you to join our team to Bring the Future! Job Purpose The incumbent will focus on integrating AI models and applications into high-performance computing (HPC) desktop environments to support prototyping and simulation activities. Design, develop, and integrate software applications that enhance engineering workflows, enable advanced data analysis, and support system integration across product development teams. Key Accountabilities AI Integration: Lead teams responsible for the integration of artificial intelligence models and applications into high-performance computing (HPC) desktop environments to support prototyping and simulation workflows Toolchain Configuration: Set the direction and manage teams that select, configure, and maintain compilers and toolchains optimized for embedded software platforms. Performance Optimization: Benchmark and optimize toolchain performance to ensure efficient and scalable software execution. Debugging & Analysis: Lead teams that perform low-level code analysis and debugging to enhance system reliability and performance. Evaluate the effectiveness and results of these efforts. Technology Evaluation: Continuously assess emerging technologies and development tools to improve application performance, usability, and maintainability and lead the deployment of those technologies and tools within the organization. Software Lifecycle Support: Set the direction and manage teams that perform version control, configuration management, and deployment processes to ensure consistency and traceability across development cycles. Qualifications, Experience, and Skills Bachelor s Degree in Computer Engineering, Electrical Engineering or equivalent relevant work experience Minimum Experience 8 years in compiler / toolchain integration, preferably in automotiv Other Job-specific Skills Proficiency with industry-standard compilers and toolchains, including NVIDIA HDC SDK, gcc, C programming lang /LLVM IDEs: Qualcomm, NVIDIA, Renesas Experience with build systems such as CMake, Make, and Bazel. Familiarity with static analysis tools like Coverity and Polyspace for code quality and safety assurance. Strong understanding of embedded architectures, on any of these uPs, e.g. - ARM, PowerPC, x86 and RISC-V, SoCs from Qualcomm, Renesas, NVIDIA Prior experience with ROS and/or any other RTOS, e.g. embedded Linux, Nucleus RTOS, Zephyr RTOS, QNX etc Demonstrated ability to benchmark and analyze toolchain performance for optimization. Skilled in low-level debugging and code analysis to support system reliability and performance. Effective written and verbal communication skills, with the ability to convey complex technical concepts clearly. Proven ability to manage time effectively, clarify responsibilities, and coordinate across multidisciplinary teams. Track record of innovation and problem-solving in complex technical environments.Ability to build and leverage cross-functional networks to gain alignment and drive collaborative success. Workstyle 4 days per workweek at the local Honda office. One remote workday per week. What differentiates Honda and makes us an employer of choice? Total Rewards: Competitive Base Salary (pay will be based on several variables that include, but not limited to geographic location, work experience, etc.) Regional Bonus (when applicable) Manager Lease Car Program (No Cost - Car, Maintenance, and Insurance included) Industry-leading Benefit Plans (Medical, Dental, Vision, Rx) Paid time off, including vacation, holidays, shutdown Company Paid Short-Term and Long-Term Disability 401K Plan with company match + additional contribution Relocation assistance (if eligible) Career Growth: Advancement Opportunities Career Mobility Education Reimbursement for Continued learning Training and Development Programs Additional Offerings: Lifestyle Account Childcare Reimbursement Account Elder Care Support Tuition Assistance & Student Loan Repayment Wellbeing Program Community Service and Engagement Programs Product Programs Honda is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status, or any other protected factor.

Alpine, an ITW company, is a leading provider of building component software, equipment, and the industry's best service to component manufacturers. Partnering with our customers, we help to improve their businesses and make them more productive. We are a leader in delivering software solutions to the construction industry to increase profitability. ITW offers its employees a path for advancement, a competitive salary, and a comprehensive benefits package designed to help employees care for themselves, their families, and their futures. The Software Trainer is responsible for educating Alpine software users how to use the products to do their jobs effectively. Responsibilities include teaching new designers the basics of the application as well as working with experienced designers to hone their skills and maximize the value that Alpine software provides. The training department plays a key role in enabling Alpine to bring on new business, and the Software Trainer works closely with new customers to get them up to speed on Alpine software so they can run their business efficiently. Software Trainers are expected to continually improve their own software skills as new features and products are implemented and released. Core Responsibilities: Travel to customers up to 50% Conduct New Designer training classes for existing Alpine customers Conduct Continuing Education classes for existing Alpine customers Conduct conversion training classes to convert users from competitor software to Alpine software as part of new business onboarding Host webinars to educate the broader Alpine customer base on important software features Work with internal software experts to improve personal software skills and learn new features as they are released Host internal training sessions to improve skillset of less experienced software support members Supply training content for Alpine's digital Learning Management System Qualifications At least 5 years of experience in the truss design industry Alpine truss design software experience strongly preferred Ability to travel up to 50% Ability to quickly learn new software Experience hosting software training sessions Experience interacting with customers Strong organizational skills Excellent verbal and written communication skills Professional Presentation skills Proven experience as a highly motivated, results-driven, self-starter Strong computer skills including MS Office Experience with Learning Management Systems a plus Bi-lingual with Spanish a plus Industry related software a plus Valid driver's license within state of residence and good driving record Additional Information ITW is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. We do not accept unsolicited resumes. To be considered an applicant, please apply online to a specific job posting. If you are a qualified individual with a disability and are unable or limited in your ability to use or access the online application system process due to your disability, please click here for information on how to contact us directly. Compensation Information: Certain states require that pay information be included in job postings. The specific hiring rate within the posted pay range will depend on the successful candidate's qualifications, prior experience, and the geographic location. For example, In Illinois, the pay rate will be between $68,000-$87,000 (highly experienced). ITW is an equal opportunity employer. We value our colleagues' unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential. As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship. All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws.

**Posting Title:** Technical Trainer/Facilitator **Salary Range:** $111,800 to $139,700 **Travel:** 75% travel to regional training centers and project locations is eligible for the annual performance bonus._** Final determination of a successful candidate's starting pay will vary based on a number of factors, including market location and may vary depending on job-related knowledge, skills, education and experience. The pay scale listed for this position is generally for candidates that meet the specified qualifications and requirements listed on this specific job description. We provide a competitive compensation package that recognizes your experience, credentials, and education alongside a robust benefits program to meet your needs. Our compensation reflects the cost of labor across several US geographic markets. **WHO WE ARE** For more than 70 years, Cupertino Electric, Inc. (CEI) has been powered by people who've built a reputation for delivering high-profile, complex projects. Real, tangible things that alter the landscape and improve lives. But even more than that, we've built a reputation for integrity. We're problem solvers and innovation seekers. We're team players and safety fanatics. And we always-always-do the right thing. Even when no one is looking. Because what we do here is important, but how we do it is everything. **THE PRODUCTION TEAM** The Production Team is responsible for overseeing Cupertino Electric's Field workforce, ensuring that all projects are executed with the high standards of safety, productivity, scheduling, quality and cost control. Our team is dedicated to operational excellence, maintaining tight control over project execution from start to finish. We take pride in developing and deploying the best Field Managers in the industry, leaders who drive performance, uphold standards, and deliver successful project outcomes. **ABOUT THE ROLE** We are seeking an experienced and dynamic **Technical Trainer / Facilitator** to lead hands-on, engaging instructor-led training for skilled trade professionals. across the organization. The ideal candidate will have practical field experience, a passion for workforce development, and the ability to translate complex technical concepts into accessible learning experiences. This role delivers **technical training** , **process instruction** , and **soft skills development** at our regional training centers, with periodic visits to project locations for real-world reinforcement and skill observation. You will work directly with new hires, supervisors, and experienced team members to promote safe, efficient, and professional performance across these roles. + **Deliver engaging, hands-on technical training** on operational procedures, tools, systems, and safety protocols, for labor and trade personnel + Facilitate in-person and/or virtual workshops on **communication, leadership, problem-solving, and team collaboration** for supervisors and professional staff. + Assess trainees' skill levels and learning needs, adjusting content and delivery accordingly. + Support onboarding, upskilling, and refresher training for employees at different levels. + Conduct live instruction in classroom, shop, and field-based environments. + Observe and assess employee performance during training and provide actionable feedback. + Travel periodically to field sites to support job-specific coaching, reinforce training content, and observe work in context. + Maintain accurate records of training completion, evaluations, and participant feedback. + Collaborate with project managers, foremen, and field staff to identify performance gaps and recommend training interventions + Coordinate with department leaders to identify training needs and ensure alignment with operational goals and values. + Provide feedback on training materials including instructor led training, manuals, toolkits, and e-learning modules, when gaps are identified. + Stay current with industry trends, certifications, codes, and best practices to ensure content remains relevant and compliant. **Knowledge:** Having broad expertise or unique knowledge, uses skills to contribute to development of company objectives and principles and to achieve goals in creative and effective ways. Barriers to entry such as technical committee review exist at this level. **Job Complexity:** Works on significant and unique issues where analysis of situations or data requires an evaluation of intangibles. Exercises independent judgment in methods, techniques and evaluation criteria for obtaining results. Creates formal networks involving coordination among groups. **Supervision:** Acts independently to determine methods and procedures on new or special assignments. May supervise the activities of others. **CORE COMPETENCIES** + Strong presence in both classroom and field settings + Culturally aware and respectful across all employee levels + Practical and solutions-oriented + Excellent interpersonal and coaching skills + Organized, adaptable, and committed to continuous learning **ABOUT YOU** + Strong presentation, communication, and interpersonal skills. + Proven ability to train both field employees and professional staff. + Ability to teach diverse audiences with varying levels of experience and education. + Skilled in delivering both **technical skills instruction** and **leadership/soft skills development** . + Ability to lead group instruction and provide 1:1 coaching. + Comfortable using basic technology (e.g., PowerPoint, Excel, LMS platforms) for training delivery and tracking. **MINIMUM QUALIFICATIONS** _Any combination of education and experience that would likely provide the required knowledge, skills and abilities as well as possession of any required licenses or certifications is qualifying._ **Education:** High school diploma or GED required. **Experience:** 8+ years of proven experience facilitating training in a construction or operational environment. **PREFERRED QUALIFICATIONS** + Prior experience in construction (field or supervisory roles), manufacturing, logistics, utilities, or similar operational environments. + Prior experience working in a union workforce environment. + Understanding of construction projects and full project lifecycle. + OSHA 10/30 certification or equivalent safety training background. + Bilingual (especially Spanish) strongly preferred. + Experience with adult learning principles or training certifications such as Training & Facilitation, Train-the Trainer, Human Performance Improvement or similar from a nationally recognized accredited institution (IAF, CPF, ATD, ISPI). _*Applicants must be authorized to work in the United States. This position is not eligible for sponsorship._ _\#LI-VR1_ **PLEASE NOTE:** CEI will never ask for any money or financial information from applicants during the hiring process. To learn more about "job scams" how to avoid them, click here. (******************************************** CEI is a place where every single person can-and does-have an impact on the work we do and the communities we serve. Here, you can build your own story and grow to your full potential. You can collaborate and celebrate with amazing people. And you'll go home every day knowing you helped contribute to important work that shapes people's lives. Our commercial, data center and energy projects may be complex, but our approach is simple. We build great things and we do it with great people. The job duties listed are typical examples of work performed by positions in this job classification and are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Specific duties and responsibilities may vary depending on department, program or project needs without changing the general nature and scope of the job or level of responsibility. Employees may also perform other duties as assigned. Cupertino Electric, Inc. (CEI) is proud to be an Equal Employment Opportunity and affirmative action employer. We celebrate diversity and do not discriminate based on race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law. Cupertino Electric Inc. aims to make cei.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, please contact us at *************** or 1-(877)-747-4CEI. Cupertino Electric, Inc. (CEI) is proud to be an Equal Employment Opportunity and affirmative action employer. We celebrate diversity and do not discriminate based on race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law.

Who We Are Having surpassed $300M ARR and continuing to grow, AuditBoard is the leading audit, risk, ESG, and InfoSec platform on the market. More than 50% of the Fortune 500, including 7 of the Fortune 10, leverage our award-winning technology to move their businesses forward with greater clarity and agility. And our customers love us: AuditBoard is top-rated on G2.com and Gartner Peer Insights. At AuditBoard, we inspire each other to innovate and are proud of what we are producing. We spend each day thinking of new ways to help our customers and contribute to the greater good of our company and our surrounding communities. We are all about assisting each other and breaking through barriers to create the most loved audit, risk, ESG, and InfoSec platform by our customers. This is how we have become one of the 500 fastest-growing tech companies in North America for the sixth year in a row, as ranked by Deloitte! Why This Role is Exciting As a Software Trainer at AuditBoard, you will be the key driver in enabling customer adoption and success through engaging and scalable virtual instructor-led learning content. You'll join a collaborative team with a mission to redefine the customer learning journey for our modern SaaS platform. This role involves significant ownership, requiring you to work independently, manage complex projects, and operate effectively in a fast-paced environment. We're looking for a proactive educator and dynamic presenter who is excited to immerse themselves in a complex industry, own the content lifecycle from scratch, and deliver world-class training. You will be instrumental in a large-scale initiative to maintain existing materials and develop innovative new content. Bring your ideas, your passion for adult learning methodologies, and your understanding of how training directly impacts the broader business. Key Responsibilities I. Customer Consultation & Learning Strategy Own the Training Discovery Process by leading calls with Enterprise customers and internal Onboarding Project Leads to conduct detailed needs analyses. Design Customized Curricula by translating complex customer requirements and unique platform configurations into tailored learning objectives and comprehensive training plans. Serve as the learning and development expert for internal stakeholders, ensuring all training strategies align with customer implementation goals. II. Content Design & Development Design, develop, and maintain effective, engaging, and high-quality learning content for diverse adult learners. Create comprehensive instructor-led training (ILT) materials, including detailed facilitator guides, visually engaging presentation decks, and practical in-system exercises. Collaborate with Subject Matter Experts (SMEs) to validate content accuracy and ensure alignment with the latest software features and industry best practices. Own product and feature updates for select AuditBoard modules, updating content as needed and facilitating train-the-trainer sessions for teammates as needed. III. Training Delivery & Evaluation Deliver exceptional Virtual Instructor-Led Training (VILT) sessions-both standard recurring classes for the general customer base and customized sessions for Advanced and Elite subscription customers. Help manage and maintain all course materials within the Learning Management System (LMS), ensuring version control and ease of access. Assist in the continuous assessment and quantitative evaluation of training effectiveness, providing data-driven recommendations for curriculum improvement. Attributes for a Successful Candidate 3+ years of professional experience in a Software Training role within a SaaS (Software as a Service) environment. Demonstrated ability to create and deliver high-quality VILT content to external, enterprise-level customers. Proven experience in conducting needs analysis and requirements gathering with internal and external stakeholders. Strong verbal and written communication skills, with experience communicating directly with customers outside of training sessions (discovery calls, email correspondence). Expert knowledge and practical application of Adult Learning Theory and best practices (e.g., ADDIE, SAM). Proficiency in utilizing presentation software (e.g., Google Slides, PowerPoint) and virtual meeting platforms (e.g., Zoom, Microsoft Teams). Ability to leverage AI to enhance learning experiences for customers and increase content development efficiency. Nice to Have Experience administering or developing content within an LMS (Skilljar, Docebo, etc.). Familiarity with eLearning authoring tools (e.g., Articulate Storyline/Rise, Captivate) and/or video editing software (e.g., Camtasia, Loom). A background in Audit, Risk, or Compliance technology is a plus. Our Company Values Customer obsession: Apply relentless focus on listening to and understanding customers as the core of everything we do Win, together: Drive to be the best while supporting each other's success Gritty resilience: Thrive in a fast-paced and dynamic environment, balancing immediate priorities with big-picture strategic goals Personal improvement: Stay eager to share insights, seek feedback, and continuously learn Constant innovation: Challenge the status quo and drive improvements Perks* Launch a career at one of the fastest-growing SaaS companies in North America! Live your best life (LYBL)! $200/mo for anything that enhances your life Remote and hybrid work options, plus lunch in the Cerritos office Comprehensive employee health coverage (all locations) 401K with match (US) or pension with match (UK) Competitive compensation & bonus program Flexible Vacation (US exempt & CA) or 25 days (UK) Time off for your birthday & volunteering Employee resource groups Opportunities for team and company-wide get-togethers! *perks may vary based on eligibility/location Please note that background checks are required. Qualified Applicants with arrest or conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. This role may have access to highly sensitive data, including employee data, customer data, company financials, and proprietary product information. We love building strong partnerships, but please note that AuditBoard cannot accept unsolicited resumes from agencies. Any submissions without a signed agreement in place will not create a fee obligation. #LI-Remote

We are a leading learning services firm specializing in Learning & Development (L&D) staff augmentation. Through our Learning Talent service line, we partner with global organizations to connect them with high-caliber training professionals on a flexible, contract basis. One of our long-standing clients-a premier provider of tax, audit, and compliance software-relies on us to identify experts who can deliver high-impact product training to their customers. We're currently expanding our network of freelance training professionals to support on-demand virtual delivery engagements. Location: United States (Remote) Type: Contract / Freelance / Ad Hoc Projects Compensation: Competitive hourly rate (commensurate with experience) About the Role You will deliver engaging, software-focused training sessions to the client's customers, helping them understand and effectively use complex tax or audit applications. These are virtual, web-based sessions that occur on an ad hoc basis, depending on customer need. This is not a full-time role. It is ideal for freelancers, semi-retired professionals, or independent consultants who enjoy teaching and are seeking flexible, remote work that leverages their domain and software expertise. Job requirements Who we are looking for You're a great fit if you: Have 3+ years of hands-on experience in tax or audit within a public accounting firm, corporate tax department, or equivalent environment Must have 3+ years of overall experience with CCH Axcess, including recent, hands-on use within the past 12 months Have experience in training, onboarding, or customer education-whether formal or informal Are confident delivering live, remote product training using platforms like Zoom, WebEx, or MS Teams Are US-based and available for ad hoc freelance work during standard business hours Nice to Have CPA or EA designation Prior experience as a software trainer, implementation consultant, or customer success professional Experience working directly with customers or end users of financial/tax software Background in adult learning, instructional design, or technical communication What we offer Fully remote, flexible contract work-scheduled in advance, based on your availability The opportunity to apply your tax/audit expertise in a new, rewarding context Competitive compensation per engagement Access to future freelance opportunities with top-tier L&D clients How to apply If you meet the qualifications and are interested in joining our extended network of freelance professionals, please apply, we would love to hear from you! We look forward to learning more about your experience and how you can support our client's learners. All done! Your application has been successfully submitted! Other jobs

We are the makers of possible BD is one of the largest global medical technology companies in the world. Advancing the world of health is our Purpose, and it's no small feat. It takes the imagination and passion of all of us-from design and engineering to the manufacturing and marketing of our billions of MedTech products per year-to look at the impossible and find transformative solutions that turn dreams into possibilities. We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you'll be supported to learn, grow and become your best self. Become a maker of possible with us. Join our team and make an impact by supporting BD's Advanced Patient Monitoring (APM) product portfolio. As a Specialist, Product Technical Support, you will play a key role in diagnosing and resolving complex product issues in critical care settings while serving as a trusted resource for healthcare professionals and global affiliates. Leveraging your clinical knowledge and technical expertise, you will ensure optimal product performance, guide customers through system integrations, and deliver exceptional service. If you thrive in a fast-paced environment and are passionate about improving patient outcomes through innovative monitoring solutions, this is the opportunity for you. This remote based position must be within Pacific Standard Time (PST) or Mountain Standard Time (MST) zones to ensure effective collaboration with cross-functional teams. Key Responsibilities: * Assess complex product malfunctions by analyzing incident platform parameters in critical care settings, procedures performed, and product usage. * Diagnose and intake complex product issues using clinical expertise and APM product knowledge, serving as a primary point of contact for USA and occasionally global affiliates and medical professionals. * Advise internal stakeholders (e.g., Sales Representatives) and external customers on product differentiation and specifications, and guide customers through the setup of various product interfacing Platforms. * Accurately document detailed call intake information in the JDE Enterprise Resource System. * Follow up with customers to obtain additional information or confirm product receipt for service. * Collaborate with internal departments (e.g., R&D, Operations, Service, Quality) to resolve customer issues and assist in investigations. * Assess and communicate financial charges related to service activities, including possibility of service contracts where applicable, and follow up with customers for purchase order or credit card information to process service orders. * Generate appropriate transactions (e.g., equipment replacements, loaners, purchase orders, install base updates) within the JDE Enterprise Resource System. * Provide and coordinate return shipment information to customers. * Other duties as assigned. Education and Experience required: * High school degree required. * 3+ years experience in a hospital or medical setting such as RN and/or an anesthesia technician with Experience in ICU (Intensive Care Units), CCU (Critical Care Unit), and/or OR (Operating Room). * Bedside experience with APM products Knowledge and Skills required: * Proven proficiency with Microsoft Office Suite including Word, PowerPoint, Access, Excel, Outlook and Teams. * Working knowledge of APM policies, procedures, and guidelines related to technical products. * Solid understanding of product usage and clinical environments in critical care settings. * Strong written and verbal communication skills with the ability to build effective interpersonal relationships and interact effectively across all organizational levels. * Excellent problem-solving, organizational, analytical, and critical thinking abilities, with strong attention to detail and accuracy in all tasks. * Moderate knowledge of electronic medical systems (EMR), and familiarity with how products are applied in clinical practice. * Skilled at managing competing priorities in a fast-paced environment. * Collaborative team player with experience working on cross-functional projects. * Proven ability to build and maintain productive internal and external working relationships. * Adhere to all company rules and requirements (e.g., pandemic protocols, Environmental Health & Safety rules) and take adequate control measures in preventing injuries to themselves and others as well as to the protection of environment and prevention of pollution under their span of influence/control. Preferred qualifications: * Associate or bachelor's degree in a healthcare related field with good knowledge of the medical device industry. * Bilingual Spanish preferred (read, write and speak). Work environment: * Must be able to travel for one (1) week or more as needed to attend APM product and clinical trainings within the first six (6) months of employment and periodically thereafter as needed, in Irvine California (or other location as defined). * Must demonstrate flexibility to work rotational schedules every 5-weeks. At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting. For certain roles at BD, employment is contingent upon the Company's receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD's Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law. Why Join Us? A career at BD means being part of a team that values your opinions and contributions and that encourages you to bring your authentic self to work. It's also a place where we help each other be great, we do what's right, we hold each other accountable, and learn and improve every day. To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you'll discover a culture in which you can learn, grow, and thrive. And find satisfaction in doing your part to make the world a better place. To learn more about BD visit ********************** Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally-protected characteristics. Required Skills Optional Skills . Primary Work Location USA CA - Irvine Laguna Canyon Additional Locations Work Shift NA (United States of America) At BD, we are strongly committed to investing in our associates-their well-being and development, and in providing rewards and recognition opportunities that promote a performance-based culture. We demonstrate this commitment by offering a valuable, competitive package of compensation and benefits programs which you can learn more about on our Careers Site under Our Commitment to You. Salary or hourly rate ranges have been implemented to reward associates fairly and competitively, as well as to support recognition of associates' progress, ranging from entry level to experts in their field, and talent mobility. There are many factors, such as location, that contribute to the range displayed. The salary or hourly rate offered to a successful candidate is based on experience, education, skills, and any step rate pay system of the actual work location, as applicable to the role or position. Salary or hourly pay ranges may vary for Field-based and Remote roles. Salary Range Information $70,200.00 - $115,800.00 USD Annual

Job DescriptionBenefits: 401(k) Dental insurance Paid time off Vision insurance BEC Technologies, a fast-growing broadband networking & Cellular M2M solution provider is looking for a professional, energetic, self starter to fill the position to be based in Richardson, TX area. This position is responsible for pre-sales & post sales technical engagement with the customer, including product support, product demonstrations and technical presentations. For more information about the company please visit ************************ Responsibilities: - Product technical support for BECs 4G LTE, FTTx, xDSL, M2M/IoT products and BECs Cloud Management platform. - Work and support customers to design network architecture and applications - Provide solution for field technical and configuration issues - Assist customer in network configuration and troubleshooting. - Provide customer demonstration of configuration of BEC products. - Support regional sales team to complete successful product trials & evaluations - Perform technical training and education to customers - Travel to customer sites to support lab testing and/or field trials Qualifications: - 3 or more years of product support experience in telecommunication, IT/computer, data networking industry - Knowledgeable of WiFi, LAN networking, 4G LTE, TCP/IP, RF protocols. - Familiar with Telco, ISP and wireless carriers network equipment and operations - Understanding of network technologies including xDSL, GPON, Active Ethernet, Wireless LAN, 4G LTE and other networking technologies - Hard working and willing to learn new skills and technologies - Working experience with telephone carriers or service provider (ILEC, CLEC, IOC and ISP) is required. - Speaks Mandarin prefer - 20% domestic travel may be required Work remote temporarily due to COVID-19.

Who is Boulevard? Boulevard provides the first and only client experience platform for appointment-based, self-care businesses. We empower our customers to give their clients more of the magical moments that matter most. Before launching in 2016, our founders spent months interviewing salon managers and working behind front desks to understand their pain points so we could design a modern, user-friendly platform that meets the unique needs of their business. Our roots may be in hair salons, but we are built for the broader self-care industry, including many types of salons, spas, medspa, barbershops, and more. Our technology not only helps our customers survive but thrive. Take a look at how we (and YOU) can make that happen. We have an insatiable curiosity and embrace experimentation. We believe that simple solutions require the most sophistication, and we design each and every detail to maximize potential, power, and impact. Do our values match? Read through our story and what we value the most. Our team values and celebrates our diverse backgrounds. Being open about who we are and what we do allows us to do the best work of our lives. We believe in equal opportunity for all, and you should too. Come do the best work of your life at Boulevard. As a Product Support Specialist I, you'll play a crucial role in ensuring our customers' success by providing technical expertise, troubleshooting complex issues, and supporting internal teams. This position is ideal for someone who thrives on problem-solving, and is passionate about delivering exceptional customer experiences. You'll handle escalated support cases, analyze data, prepare support documentation, and collaborate across departments to maintain customer trust and satisfaction. What you'll do here: Manage and resolve Tier 2 support tickets that require in-depth data analysis or escalation-especially those impacting customer financials or complex scheduling settings. Monitor internal Slack channels to provide guidance, technical insight, and support across teams. Create and maintain documentation for both internal and customer-facing audiences to enhance troubleshooting and implementation processes. Handle critical customer escalations, coordinating with internal teams and external partners to drive timely, high-quality resolutions. Conduct Quality Assurance (QA) and User Acceptance Testing (UAT) for new product features and firmware updates-identifying bugs, product gaps, and areas for improvement. Identify and escalate complex issues to higher-level teams when additional expertise or investigation is required. What You'll Need To Thrive: 2-4 years of B2B customer service experience, in a fast growing SaaS or technology-driven environment, including 2+ years of technical troubleshooting for software and/or hardware. Strong technical aptitude and analytical skills, with a proven ability to resolve complex issues through data-driven thinking. Exceptional communication and problem-solving skills, capable of adapting to different audiences and situations. Proven ability to multitask and manage competing priorities without sacrificing accuracy or quality. Comfortable working independently and collaboratively in a fast-paced environment. Familiarity with support tools such as JIRA, ticketing platforms (Intercom, Zendesk), or similar systems is a plus. A proactive mindset, eagerness to learn, and passion for helping others succeed. How we'll take care of you: Your total budgeted cash compensation for this role is between $53,000 - $77,000 USD, depending on your current skills, experience, training, and overall market demands. This salary range is subject to change, and there is always room for growth and advancement. In addition to the wonderful people you'll get to work with and challenging projects that'll push you - Boulevard is here to make sure you're always at the top of your game emotionally, mentally, and physically. ✨ We've got you covered with a 401(k) match plus dental, medical, vision, and life insurance. 🏝 Take a break whenever you need with our flexible vacation day policy. 🖥 Fully remote so you can choose where you want to work. You'll receive a work from home stipend every month. 💚 Family planning resources and specialized support programs. 🔮 Equity: get ahead on the ground floor and grow with Boulevard. 💅 Boulevard Bucks Learning and Development program allows employees to explore businesses in the market we serve. 📲 We recommend following our official LinkedIn page to stay up to date on all things Boulevard life! Boulevard Labs, Inc. is an Equal Opportunity Employer committed to hiring a diverse workforce and sustaining an inclusive culture. All employment decisions at Boulevard Labs, Inc. are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

A division of Harris; SmartCOP is seeking an Software Support Specialist. As a Software Support Specialist, you will be the front-line point of contact for our customer base. You will need to deliver a positive customer experience with interactions via phone, chat, and email. You will ensure each case that is handled meets the quality and procedural expectations of internal and external customers. You will be troubleshooting to isolate the root cause of an issue, with the end goal of finding a resolution. We value team members who can communicate clearly and concisely, and who work to build a positive and enjoyable workplace. This remote role welcomes candidates anywhere in the US with a preference for Florida-based candidates and will be working in the Central time zone 8 am - 5 pm, Monday to Friday. What will be your impact: Monitor and answer incoming support calls and emails; Resolve issues when possible and escalate to the appropriate team if needed; Use existing documentation as a baseline for troubleshooting; Maintain Client Relationships; Create and provide support documentation and webinars; Help deploy software upgrades; Multitasking through multiple systems while troubleshooting with customers; Act as the primary point of contact for the customer; Effectively communicate technical information with your team members and customers alike; Diagnose and provide a path to resolving technical issues; Proactively identify ways to avoid the recurrence of customer issues by regularly improving processes, technical articles, and procedures. What we are looking for: 2 to 4 years of experience in one or more of the following fields: Customer Service/Support Environment, Information Technology/Help Desk Experience working with SQL Experience troubleshooting in a technical support environment; Basic computing and networking knowledge; Ability to relate somewhat complex technical concepts to everyday users; Excellent customer service skills and interpersonal skills; Good time management and prioritization skills; Experience in a Windows environment; Schedule flexibility for rotating 24/7 on-call schedule to handle questions via the phone, chat, and email, addressing both hardware and software-related issues. Technical Skills that will help: Windows Server Windows Powershell JIRA Service Desk The ability to research and troubleshoot software and technical problems What we offer: 401(k) plan Generous vacation policy Health, dental, vision, life, and disability insurance A casual work environment Lifestyle rewards perk of $325 annually About us: SmartCOP, Inc. was founded in 1988 and incorporated in 1999. Headquartered in Pensacola, Florida, SmartCOP has a simple, yet very important mission: maximize public safety by providing real-time information through integrated software solutions for law enforcement officers, firefighters, EMS personnel, dispatchers, and report takers. We accomplish this mission by offering system development, implementation, and support services for a fully integrated suite of public safety products including Computer Aided Dispatch (CAD), Records Management System (RMS), Mobile Computing with Field Based Reporting (MCT & FBR), and Jail Management System (JMS). Many of our employees have decades of experience in public safety. Their years of experience help establish our company's path. About Harris: Harris is a leading provider of mission critical software to the public sector in North America. As a wholly owned subsidiary of Constellation Software Inc. (“CSI”, symbol CSU on the TSX), Harris has become the cornerstone for CSI's investment in utility, local government, school districts, public safety, and healthcare software verticals. Our success has been realized through investments in our proprietary software and market expertise. This focus, combined with acquiring businesses that build upon or complement our offerings, has helped drive our success. Harris will continue to growth through reinvestment - both in the people and products that we offer and making investments in acquiring new businesses.

Product Support Specialist Reporting to: Regional Product Support Manager Travel Required: 70% This position provides a variety of technical operating and service advice to customers using Genie brand diesel, gas, electric, hand operated, and material lifting equipment manufactured by the company. This position is responsible for providing a proficient level of customer support and technical expertise to facilitate service advice, product support, and service training to internal and external customers. This covers the full scope of Genie Aerial Work Platform (AWP) material and lifting equipment manufactured by the company. This position covers the Southern Texas region and the selected candidate must reside in South Texas - preferably in the San Antonio area. Main Duties and Responsibilities Identifies and resolves customer concerns with Terex AWP products Assists customers with their service training needs and information Assists engineering as requested with the improvement and development of AWP products Assists all customers with the safe and proper operation Assist with Terex Product Safety upon request Requires up to 70% travel (fleet vehicle provided) in the territory of South Texas Required Qualifications Must be located in South Texas - preferably the San Antonio area High school diploma or equivalent 3+ years of related experience (field service, operations management, product support, shop floormen, OEM support, technical customer support, or similar) Must have strong interpersonal and communication skills Must have strong computer skills Valid driving license with clean driving records Knowledge of construction equipment Preferred Qualifications Excellent problem-solving skills Great attitude and high energy Excellent learning and training skills Can work independently or in a team environment Detail oriented with strong problem-solving skills The ability to manage multiple tasks despite frequent interruptions Strong orientation towards quality, safety, and continuous improvement Job knowledge and experience in the AWP industry, and/or related experience in field-based customer product support Hands-on knowledge of Genie product line is desirable Proficient in the use of equipment, tools and technology needed to troubleshoot and repair AWP products. (Computers, hand tools, digital devices) Proficient in and able to demonstrate the proper and safe operation of AWP control systems and products The salary range for this position is $80,000 - $95,000 annual. Pay is based on several factors including but not limited to education, work experience, certifications, etc. If you are interested in an open position but feel you may not meet all the listed qualifications, we still encourage you to apply. Terex Overview: At Terex, we fully embrace the increasingly diverse world around us and strive to create an empowering and welcoming workplace culture. We are a $5 billion publicly traded global industrial equipment manufacturer of materials processing machinery, waste and recycling solutions, mobile elevating work platforms (MEWPs), and equipment for the electric utility industry. We are passionate about producing equipment that helps improve the lives of people around the world and providing our team members with a rewarding career and the opportunity to make an impact. While our operations are global, each office or factory is a close-knit community. We value diversity, equity and inclusion, safety, integrity, respect, servant leadership, courage, citizenship, and continuous improvement. It's an exciting time to be part of the expanding manufacturing sector - come join us! Additional Information: We see inclusion as a key to our success and are committed to actively foster a culture where every team member feels valued, listened to, and appreciated. We are committed to being fair and impartial in our decisions, ensuring equity within our workplace. As an Equal Opportunity Employer, employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodations by contacting the Recruiting department (person or department) at ********************************** The Company offers competitive salaries, advancement opportunities, and a full range of benefits, including paid vacation, 401(k), medical, dental, and vision. Terex Corporation is an Equal Opportunity Employer and Affirmative Action Employer M/F/D/V.

Alpine is a team of forward-thinking innovators working to provide intelligent heating and cooling solutions to homeowners. We are the first and largest e-commerce retailer of heating and air conditioning equipment. Our mission is to reduce global warming through the use of high-efficiency and all-electric HVAC equipment, while providing a unique shopping experience for customers that makes the process fun and easy. By creating a great experience for our customers, we have a strong following of repeat customers and the highest ratings in the industry at 4.85 (out of 5) in satisfaction. In this position, you will learn the ropes of online heating and air conditioning ecommerce and help resolve issues for homeowners and contractors around the country. During the work day, you will assist customers with HVAC installation support questions, review customer orders for accuracy, and handle customer calls regarding parts and accessories. To do the job well takes a combination of skills, particularly listening and understanding what customers need and then creating solutions for them, all while entering information into our system with accuracy so that everyone is informed of the status of the customer's project. This is a fully remote position. It is not a flex-time position - it is consistent dedicated work during scheduled hours. Requirements A great candidate for this position: Has prior HVAC experience - installation, parts Enjoys helping people Possesses excellent verbal communication skills Is a good listener Has a successful track record of problem solving Can easily navigate computers and CRM systems; knowledge of Excel Good math skills and a technical mind Can type quickly and accurately - at least 40 WPM Has emotional resilience and the ability to handle upset customers in a calm, professional manner Is detail oriented with strong follow-through Must have high-speed internet, a quiet workspace without family or pets in the room and a back-up plan for power or internet outages (we provide all computer and headset equipment) Benefits Competitive compensation, DOE Group health insurance plus health savings account, 401k, paid time off, paid holidays, life insurance, short-term disability and more Paid educational and professional development training Work-from-home (remote) All computer equipment and training are provided About Us Started in 2002, we are the first ecommerce company to sell pro-grade heating and cooling units directly to homeowners. As a team of forward-thinking innovators, we are working to provide HVAC solutions to homeowners in a way that: Leads Americans away from using low efficiency and non-renewable HVAC appliances and towards high efficiency and all-electric ones, a key requirement for reducing the country's dependency on fossil fuels and to slow global warming; Provides a shopping experience for customers that's so easy it's almost fun, having them exclaim “wow!”, enabled through extreme operational competency; and Prioritizes a harmonious win for customers, team members, the company and the environment. Learn more and view all openings at: careers.alpinehomeair.com

It's fun to work in a company where people truly BELIEVE in what they're doing! Fullsteam is a leading provider of vertical software and embedded payments technology dedicated to helping businesses flourish by providing their customers with seamless experiences. With a dynamic and growing team of over 1,900 employees, we are committed to driving innovation and delivering best-in-class software and payment solutions that empower small and medium-sized businesses across numerous industries. Our purpose is to help our customers grow their businesses and delight their customers. Join us and be a part of a forward-thinking company that values growth, excellence, and the success of our clients. Business Unit Overview: Tint Wiz, part of the Fullsteam family, is an all-in-one CRM and business management platform built specifically for the window tint and paint protection film (PPF) industry. Tint Wiz helps shops manage leads, quotes, scheduling, payments, and customer communication seamlessly from desktop or mobile devices - enabling businesses to run efficiently from anywhere. Job Summary: Tint Wiz is seeking a Product Support Specialist with strong technical ability to handle user inquiries through Intercom and email while developing and maintaining help documentation. The ideal candidate will be highly comfortable with technology, able to quickly learn complex systems, and capable of troubleshooting issues across different devices, operating systems, and browsers. This role requires both customer-facing communication skills and the technical understanding to support integrations and identify product issues - especially as we roll out the Fullsteam payment integration. Primary Responsibilities: Provide timely, accurate, and professional responses to customer inquiries through Intercom and email Troubleshoot issues that may be related to user devices, operating systems, or environments Advise customers on efficient workflows, best practices, and possible workarounds Create and maintain help articles, tutorials, and support documentation Collaborate with the product and development teams to identify common issues and suggest improvements Support users during the Fullsteam payment integration rollout Skills & Competencies: Deep understanding of SaaS and CRM applications Technically adept and capable of identifying device- or environment-related issues Strong written communication skills in English Fast learner who can quickly become proficient with complex applications Experience with support platforms like Intercom, Zendesk, or similar tools Ability to communicate clearly with both technical and non-technical users Strong attention to detail and focus on customer experience Minimum Qualifications: 2+ years of experience in technical product or customer support, ideally within a SaaS environment Strong technical aptitude - ability to diagnose, reproduce, and communicate software-related issues clearly Familiarity with support and diagnostic tools such as Intercom, Zendesk, browser developer tools, and log monitoring Proven ability to troubleshoot and resolve user issues efficiently Excellent written and verbal communication skills Ability to work independently in a remote environment Fullsteam supports an inclusive workplace that values diversity of thought, experience, and background. Fullsteam is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state, or local law.

What is Amplemarket all about? Amplemarket's premise is that a lot of the playbooks used by B2B sales teams that worked 5 years ago don't cut it anymore. In today's environment, sales teams need to have a tremendous amount of information about their prospects to decide when is the best moment and channel to reach out in the most relevant way. You can't do this with 5 different data/sales enablement point solutions that don't share the same data schema and barely communicate with each other. Amplemarket is the all-in-one compound solution that enables this. Our AI-powered sales platform helps B2B companies generate more opportunities thanks to our advanced lead generation engine, hyper-personalized sequencing, omnichannel outreach, and AI-powered smart actions. We are backed by Y Combinator, and we are powering the sales teams at some of the fastest-growing companies in the world like Deel, Moveworks, H1 and Vanta. Important Notice: Beware of Recruitment Scams It has come to our attention that there are fraudulent activities targeting job seekers, where individuals are impersonating Amplemarket by using fake profiles, domains, and emails. Please be informed that Amplemarket always uses our main domain (amplemarket.com) for all hiring and recruitment purposes. Any communication or offer not originating from an amplemarket.com email address should be regarded as suspicious. We will never request personal financial information (such as bank account details) during the initial application or interview process. Our hiring process does not involve transferring money or making payments of any kind to secure a position. Amplemarket is not responsible for any loss or damage incurred as a result of job scams or fraudulent activity by third parties misusing our company name. If you have any doubts about the legitimacy of a job opportunity with Amplemarket, please contact our HR department directly. We advise you to verify the authenticity of any job-related communications claiming to be from Amplemarket. If you have any concerns or doubts, please contact us directly through our official channels. Your security is our priority. Thank you for your vigilance and understanding. We're looking for a Product Support Specialist to be the face of Amplemarket and to creatively work alongside our customers. The Support Team at Amplemarket is on a mission to be the best in the business and to set the industry bar higher. We recognize that customer experience is what helps brands grow... and win. We're thrilled to have the opportunity to build a process and experience unlike any other. If you like to collaborate, spearhead new ideas, and are passionate about doing things that scale, let's talk! You will: Be the main point of contact for our users, communicating through email, chat, and occasional video calls to resolve technical and product-related questions. Troubleshoot and guide customers through product workflows, ensuring they can get the most value out of our platform. Collaborate with Product, Engineering, and Customer Success teams by reporting recurring issues, sharing customer insights, and helping prioritize improvements. Contribute to building and optimizing support processes, internal playbooks, and customer-facing documentation to make troubleshooting more efficient. Identify trends in customer queries and suggest proactive solutions to reduce incoming tickets and improve user experience. Learn deeply about our product, becoming confident in explaining complex features in accessible, customer-friendly language. Support the rollout of new features by reviewing release notes, testing, and preparing communication or documentation updates. Who we're looking for: You have hands-on experience in a customer-facing or support capacity (for example: Customer Support Representative, Technical Support Specialist, or Customer Success Associate). You're comfortable using customer communication tools such as ticketing systems, CRM applications, or remote support tools (Zendesk, HubSpot, Pylon, or similar). You can investigate and troubleshoot product or technical issues, take ownership of resolution, and escalate when necessary. You naturally take initiative, enjoy solving problems, and follow through until customers are fully satisfied. You write and communicate clearly, adapting your tone to varied audiences. You thrive in fast-paced and collaborative environments, and you're eager to learn and grow with a high-growth SaaS company. You're located in LATAM or the US and can comfortably work within US time zones. Nice to have: Prior experience working remotely with distributed teams. Familiarity or subject-matter expertise within the sales enablement or B2B SaaS domain. A little more about Amplemarket: We are a post-Series A start-up We are backed by YCombinator Fast growing startup with product market fit Founders also created ************************** You can listen more about us here: ********************** We offer: Nice work environment Competitive Salary Health Insurance Stock Options Annual Company Trip in a secret location and more! Amplemarket is committed to creating an inclusive employee experience for all. Regardless of race, gender, religion, sexual orientation, age, disability, or if you're parenting the next generation of innovators, we firmly believe that what truly matters is how your skills, knowledge and personality fit our company. So bring your best professional version of yourself, and apply - we'd like to hear from you!

At Linear, we are on a mission to create a new standard for modern software development. We are building the tools that empower the next generation of high-impact companies to do their best work. Linear is designed based on the practices and processes that distinguish world-class product teams from the rest: relentless focus, fast execution, and a commitment to the quality of craft. Founded in 2019, Linear has become the platform of choice for 20,000+ companies to plan and build their products. Set up as a fully remote company from the start, our team is currently distributed across a variety of countries across the US and Europe (we hire within US/EU timezones). What unites us is relentless focus, fast execution, and our passion for software craftsmanship. We are all makers at heart and care deeply about the quality of our work. Over the past years, Linear has experienced incredible organic growth and has become an instrumental tool for many of the world's best product teams. We believe customer support should always feel like an extension of that experience. As a Product Support Specialist at Linear, you'll contribute to the future of our product by surfacing customer feedback and insights, contributing to our technical documentation, and engaging a technical customer community via social channels. Please note: We are an equal-opportunity employer and remote-only company. At this time, we can only support hiring within the US and EU time zones for this role. What you'll do Support customers in end-to-end engagement, including onboarding, account setup, debugging issues, feature and integration discovery Investigate and resolve inbound customer issues reported through all communication channels, including email, Slack, Twitter, and Reddit Partner with our engineering team to document and reproduce bugs Surface trends and insights from customer feedback to the team at large to inform product choices Lead select strategic projects to improve the support experience, internal knowledge sharing, and product operations Requirements Passion about technology, quality, and Linear's mission Excellent communication and customer service skills and experience working with a technical or engineering user base. Ability to adapt your communication approach to non-technical users. Experience troubleshooting technical issues, including APIs and integration setups. Ability to reproduce bugs with Linear and our integrations in various environments (different browsers, Windows, Mac, Mobile). Familiarity with SQL, Javascript, APIs, and GitHub is a plus. If you don't have direct experience in these areas, curiosity to learn more is desirable as well. Please note that this is not a product engineering role. What we offer Interesting and challenging work Work-life balance Competitive salary and equity Employee-friendly equity terms (early exercise, extended exercise) Paid lunch and coffee during workdays Work remotely, no commuting to the office Paid co-working space/desk at an office Health, dental, and vision insurance (US) Regular team events and offsites 5 weeks of paid vacation 4 months of paid parental leave Learn how we think and work A story about our mission: Read Me How Linear uses Linear: How our Customer Experience team works in Linear Building our teams: Why and how we do work trials at Linear Our recent Series C Fundraise and Giving our team liquidity

At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe. As a Product Support Specialist I you will provide enterprise level technical support to Customer, Partners and the Field Service Team for moderately complex and escalated issues from the Technical Support Specialist team. In this role you will drive complete resolution to complex issues assessment of need for further escalation to PSS II team as part of a tiered intake and resolution team. As a product expert with significant product knowledge, you are expected to quickly address all incoming inquires delivering timely “service by phone” while delivering an overall extraordinary Customer experience. You will be called at times of critical Customers issues with no apparent method or ability from tech support team to resolve capital equipment issues. In this role you must manage the situation to de-escalate while resolving the issue(s) or ensuring smooth hand off to appropriate team member. This role may be located at a business location or remote work environment, based on business needs determined at business leader discretion. What You'll do as a Product Support Specialist I Act as the front line interface to Technical Support team as an escalation point, with Field Service Representatives, Specialists and Customers as it relates to complex and escalated technical troubleshooting. Assist with the development of support strategy and reports on the status of the repair as required. Provide expert level technical support and expertise on a broad range of STERIS capital equipment products, past and present to internal and external customers, includes but not limited to Customers, sales, service and operational support employees via phone, computer or hardware systems. Assist others on-site (Customer) troubleshooting/technical support as required. Troubleshoot capital products, document all critical failures in real time, independently develop solutions and initiate corrective action for high level issues while working directly working with field technicians, sales associates and/or customers to prevent future issues. Diagnose mechanical, hardware, software and systems failures utilizing remote monitoring software and a variety of diagnostic tools, including working with cross functional stakeholders in timely effective manner. Maintain equipment-related technical proficiency across multiple capital equipment product lines. Identify areas of opportunity to improve the overall Employee and Customer experience. Offer alternative solutions where appropriate with the objective of developing Customer loyalty. Collect and assess complex engineering data to determine opportunities for all STERIS product and process improvement. Partner with Technical Support and Product Support Specialist II to identify trends and issues that require resolution or feedback to engineering and technical training teams. Assist in the development and enhancement to service procedures as a result of thorough analysis and technical problem solving by collecting and assessing engineering data to determine opportunity for improvement. Participate in regular product and computer skills update and new product release training to maintain and enhance technical support skills. Perform initial review of technical documentation and association of Product, Problem, Resolution & parts for service data bases. Develop service kits and qualify service replacement parts. Travel may be required to resolve a complex issue at a Customer site. Serve as a key contributor to Service Engineer on NPD Serviceability Review and other key activities on new product development as needed. The Experience, Skills and Abilities Needed Required: Associate's degree or equivalent and a minimum of 5 years related experience servicing and repairing biomedical type equipment or related equipment (mechanical, electronic, electromechanical, etc.). Minimum of 9 years related experience accepted in lieu of degree. Demonstrated advanced technical problem solving and collaboration skills coupled with extraordinary Customer experience skills. Proven aptitude in managing multiple task in a fast-paced, dynamic environment while meeting critical SLA's. Preferred: Prior experience as a FSR, Technical Specialists or relatedfield equipment equivalent is preferred. Other: Must have ability to read electrical schematics, mechanical drawings, troubleshoot associated issues & isolate a fault to a cause by gathering relevant facts from caller. Demonstrated mechanical aptitude (hands-on capability, etc). Demonstrated ability to use meters, gauges, and hand tools. Demonstrate excellent verbal and written communication, both with internal employees as well as Customers and external vendors. Must demonstrate a high level of professionalism, confidentiality, and integrity. Must demonstate a desired level of Customer experience to internal and external Customers. Must be a highly motivated, self-starter who can work in a fast-paced environment and handle multiple projects simultaneously. Must be able to effectively interface with various departments and levels inside and outside of the organization in order to expedite tasks. Ability to prioritize work, handles multiple tasks simultaneously, set goals and enforce deadlines, while maintaining flexibility to reassess and re-prioritize. What STERIS Offers We value our employees and are committed to providing a comprehensive benefits package that supports your health, well-being, and financial future. Here is just a brief overview of what we offer: Market Competitive Pay Extensive Paid Time Off and (9) added Holidays Excellent Healthcare, Dental, and Vision benefits Long/Short Term Disability Coverage 401(k) with a company match Maternity & Parental Leave Additional add-on benefits/discounts for programs such as Pet Insurance Tuition Reimbursement and continued education programs Excellent opportunities for advancement in a stable long-term career #LI-MM1 Pay range for this opportunity is $64,175.00 - $83,050.00. This position is eligible for bonus participation. Minimum pay rates offered will comply with county/city minimums, if higher than range listed. Pay rates are based on a number of factors, including but not limited to local labor market costs, years of relevant experience, education, professional certifications, foreign language fluency, etc. STERIS offers a comprehensive and competitive benefits portfolio. Click here for a complete list of benefits: STERIS Benefits Open until position is filled. STERIS is a leading global provider of products and services that support patient care with an emphasis on infection prevention. WE HELP OUR CUSTOMERS CREATE A HEALTHIER AND SAFER WORLD by providing innovative healthcare and life sciences products and services around the globe. For more information, visit *************** If you need assistance completing the application process, please call ****************. This contact information is for accommodation inquiries only and cannot be used to check application status. STERIS is an Equal Opportunity Employer. We are committed to equal employment opportunity to ensure that persons are recruited, hired, trained, transferred and promoted in all job groups regardless of race, color, religion, age, disability, national origin, citizenship status, military or veteran status, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, genetic information, and any other category protected by federal, state or local law. We are not only committed to this policy by our status as a federal government contractor, but also we are strongly bound by the principle of equal employment opportunity. The full affirmative action program, absent the data metrics required by § 60-741.44(k), shall be available to all employees and applicants for employment for inspection upon request. The program may be obtained at your location's HR Office during normal business hours.

Buildout is a family of CRE software products that help the best brokers to find, win, market, and transact properties to maximize their deal efforts and maximize wins. Our core belief is that successful commercial real estate is broker-led, but tech-enabled. That we play a critical role in maximizing the brokers time to focus on what they do best. As a result, Buildout has become the not-so-secret weapon for more than 150,000+ brokers and investors. Ultimately, we exist to serve the entire CRE industry and because of that unwavering focus, all the best brokers use Buildout. Learn more about who we are, what we do, and why we're changing the face of CRE tech on our website: ********************** The Opportunity Our Product Support team takes great pride in providing our customers timely, efficient, and thorough assistance. As a member of the Product Support team focused on our native products, you will troubleshoot and analyze customer emails and live chats to provide them with an effortless customer experience. You should be driven to help customers and have the curiosity to dive deep into an ever-changing product to learn it inside and out. Providing a Buildout Quality customer experience requires empathy, initiative, and a growth mindset. Are you a self-starter who wants to contribute fresh ideas, refine existing processes, and are passionate about helping customers and building relationships? We've got a great culture, and we're looking forward to you adding your own influence to all that we do. How You'll Contribute at Buildout Deliver an exceptional customer experience through one-on-one interactions in the support email queue, live chat sessions, or phone calls. Based on the customer's specific need, you will decide what method of communication will be most helpful for the customer, whether that means sending them links to Help Center articles (some that you will get to create when there are new features or updating FAQs), creating personalized visual instructions with GIFs or screenshots, transferring them to a live chat, or setting up a screen-share session You'll collaborate with other departments including Product and Development, on behalf of our customers, to resolve and escalate issues, gather feedback to improve the product, or QA new features You'll educate and empower our customers to become more comfortable using the platform You'll contribute to Help Center documentation, share how-to's and best practices with the team, and proactively look for ways to improve processes You'll actively listen to our customers in order to provide solutions which address their root problems What You'll Bring to Buildout Experience working in a customer-facing role and strong passion for making customers successful Excellent written and verbal communication skills with ability to explain complex topics to customers in a simple way Solutions-oriented by nature with the motivation to find issues and take the initiative to resolve them Strong time management and organization skills with the ability to manage and prioritize varied customer requests Adept at leveraging AI tools and methodologies for innovative problem-solving and enhanced decision-making Desire to learn and grow on the Product Support team, both deeper into the technical product knowledge or into leadership opportunities Preferred: Experience supporting SaaS products Experience with Jira, Intercom, or other customer support tools Experience working in a technical support role We know there are great candidates who won't check all of these boxes, and we also know you might bring important skills that we haven't considered. If that's you, don't hesitate to apply and tell us about yourself. Location: We are HQ'd in Chicago, but this is a remote-friendly role open across most of the US. Compensation: The targeted compensation range for this position is $48,000 - $55,000. Reporting To: Alan Giles, our Team Lead, Product Support Perks & Benefits This program includes: Impactful insurance and benefit options, including 100% coverage of employee dental and vision insurance premiums, HSA seed, company-paid STD, LTD, life insurance, and telemedicine, and a wellness benefit of $400/year. Policies that support a healthy work/life harmony, including Flexible PTO, 14 paid company holidays, paid parental leave, and give back days 401(k) with 4% company match and immediate vesting A fully remote work culture with a monthly remote work reimbursement ($600/year) to support our distributed team and an annual, in-person company kickoff Challenging problems to solve with a committed and supportive team who are invested in your growth and development A wonderfully quirky culture where you're encouraged to bring your whole self to work Buildout is proud to be an Equal Opportunity Employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, marital status, order of protection status, citizenship status, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. If you need a reasonable accommodation for any part of the employment process, please contact us by email at accommodations@buildout.com and let us know the nature of your request and your contact information and we will consider your request. Below, you will be asked to complete identity information for the Equal Employment Opportunity Commission (EEOC). It is required by law that we ask these questions using the format provided by the EEOC. However, we want you to know that at Buildout, we understand that gender is not binary and welcome people of all identities. For more information about our privacy practices please visit our Privacy Policy. By submitting your application, California residents consent to Buildout processing your personal information for the purpose of assessing your candidacy for this position in accordance of our Privacy Notice for Prospective California Employees.

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Product Support Specialist II in the United States. In this role, you will serve as a key member of the product support team, providing advanced troubleshooting and support for complex issues across a suite of software and hardware solutions. You will collaborate with cross-functional teams including product management, engineering, and marketing to enhance customer satisfaction and improve product workflows. This position involves mentoring junior team members, analyzing customer data to identify trends, and contributing insights that inform product improvements. You will engage proactively with customers, anticipate potential issues, and help ensure a seamless and high-quality user experience. The role is fully remote and offers the opportunity to work in a fast-paced, innovative environment that values both technical expertise and collaborative problem-solving. Accountabilities: Act as a subject matter expert (SME) for assigned products, resolving escalated cases through advanced troubleshooting and root cause analysis. Mentor junior team members, providing guidance on product knowledge and customer support best practices. Lead cross-functional initiatives to improve support processes and efficiency, collaborating with product management, engineering, and marketing teams. Analyze customer data and product feedback to proactively anticipate issues and propose solutions. Ensure the quality and accuracy of knowledge base content, authoring and approving new articles as needed. Develop a deep understanding of product integrations to optimize the overall product ecosystem. Prepare to support international customers by understanding region-specific product requirements. Requirements Bachelor's degree in a related field or equivalent professional experience. 4-6 years of product support experience, including advanced troubleshooting of complex issues. Demonstrated expertise in resolving escalated product cases and mentoring team members. Strong analytical thinking and problem-solving skills. Proven ability to lead cross-functional initiatives and implement process improvements. Excellent collaboration, communication, and customer engagement skills. Knowledge of product integration within a suite and the ability to optimize customer workflows. Ability to adapt to region-specific product requirements and support international customers. Benefits Competitive hourly pay: $18.00 - $26.00, depending on experience, skills, and location. Comprehensive benefits including health, dental, and vision coverage. Paid time off and holidays. Remote work flexibility with opportunities for collaboration in a global team. Professional development opportunities and mentorship programs. Supportive, innovative, and fast-growing work environment focused on improving patient outcomes. Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching. When you apply, your profile goes through our AI-powered screening process designed to identify top talent efficiently and fairly. 🔍 Our AI evaluates your CV and LinkedIn profile thoroughly, analyzing your skills, experience, and achievements. 📊 It compares your profile to the job's core requirements and past success factors to determine your match score. 🎯 Based on this analysis, we automatically shortlist the 3 candidates with the highest match to the role. 🧠 When necessary, our human team may perform an additional manual review to ensure no strong profile is missed. The process is transparent, skills-based, and free of bias - focusing solely on your fit for the role. Once the shortlist is completed, we share it directly with the company that owns the job opening. The final decision and next steps (such as interviews or additional assessments) are then made by their internal hiring team. Thank you for your interest! #LI-CL1

Description Wallick Mission: Opening doors to homes, opportunities, and hope. Wallick Values: Our Values flow directly from our Mission and set the expectation for how all associates work together. These values are: Care Character Collaboration This position will be located in our corporate office, located in New Albany, OH. What You'll Do: • Platform Support: Provide Tier 1 and Tier 2 support for Yardi Voyager, Senior Living, Affordable Housing and integrated platforms via ServiceNow and phone, ensuring timely resolution and excellent customer service. • System Deployment: Analyze, configure, and deploy Yardi modules, supporting updates, releases, and implementation efforts in collaboration with business and IT teams. • Business Enablement: Assist with testing and rollout of new functionality, supporting business-led ownership of applications by helping with configuration testing, documentation, and training; and enabling business partners to manage workflows, reporting, and minor system changes independently. • Report Development: Design and maintain ad-hoc Columnar and YSR reports, ensuring data accuracy and usability for business stakeholders. • Database Optimization: Develop and optimize SQL Server databases to support operational reporting and system integrations; write basic queries to support troubleshooting and analysis. • User Training: Create user-facing documentation and deliver training, driving adoption and improving user experience across enterprise platforms. • Governance Support: Participate in Change Review Boards and vendor collaboration, ensuring consistent data flow, issue resolution, and alignment with governance standards. • Security Compliance: Promote cybersecurity best practices, ensuring compliance with SSO, MFA, and regulatory requirements including SOX, HIPAA, and HUD. What We're Looking For: • Experience & Technical Skills: 1-2 years in application support or software analysis, ideally with Yardi Voyager, Senior Living, and/or Affordable Housing; strong proficiency in Microsoft Office and familiarity with SaaS platforms, integrations, and programming protocols. Experience with SQL Server and writing basic queries is preferred. • Analytical & Problem-Solving Ability: Skilled in understanding business needs, resolving complex issues, and identifying opportunities for optimization and process improvement. • Communication & Collaboration: Excellent customer service orientation with strong written and verbal communication skills; able to work independently and collaboratively across teams. • Documentation & Training: Capable of creating effective support documentation and delivering user training to drive adoption and improve user experience. • Competencies: Customer Focus, Technical Aptitude, Communication, Time Management, Adaptability, Detail Orientation and Collaboration • Physical Demands: Position requires work to be performed in an office setting. Extensive use of a computer, Keyboard, and mouse; requires talking, seeing, and hearing. • Work Environment: Work takes place in an office setting with moderate noise levels. Occasional travel may be required. Must be able to work in a fast-paced change-oriented environment. Physical Demands: Position requires extensive sitting for long periods of time throughout the day. Manual dexterity needed for computer work with keyboard and mouse. Requires talking, seeing and hearing with reasonable accommodation. Requires travel to and from external business activities. Some lifting/bending/stooping for transfer of files to different events/communities Benefits: Employee Stock Ownership Plan Pay on demand (access your money as you earn it) Up to 8 weeks of Paid Parental Leave Paid time off, Holiday pay, and Gift of Time Health, Dental and Vision insurance effective within 2 weeks Gym membership or Fitness equipment reimbursement Company paid life and long-term disability insurance Voluntary life, short-term disability, accident, critical illness, and hospital indemnity coverage 401(k) with a 3.5% company match Tuition reimbursement Pet insurance Working at Wallick Communities:Diversity, equity, inclusion, plus belonging. Four impactful words. One powerful and transformative journey. Here at Wallick, we know that when we invest in the equity of each group, all groups benefit. It's not about one person, one idea, nor any one action. It's about what we can accomplish together. Join us and work towards creating an inclusive and diverse workforce experience at Wallick. We are an equal opportunity employer.Candidates must successfully pass a pre-employment drug screen and background check.

Department: Outreach & Programming Reports To: Outreach & Programming Manager Job Classification: Part-Time Staff Member 20 hours/week; Temporary; Non-Exempt; Rate of Pay: Dependent upon State Library of Ohio grant; currently $16.50/hour; Not Fringe Benefit Eligible, Holiday Pay Eligible (13 days plus 1 Personal day); OPERS Retirement Job Summary: The Technology Trainer assists system-wide customers in basic computer skills, including PC Basics, the Internet, applications such as Google and social media, e-readers, tablets and other emerging technologies. The Technology Trainer schedules and promotes computer classes through various media outlets and teaches at all locations of Licking County Library and within the community. Personal & Professional Attributes: All Licking County Library employees are expected to exercise sensitivity when working with others, display common sense and good judgment, actively promote the Library to the public, uphold the highest level of confidentiality, honesty and integrity, and represent the Library in a positive and professional manner at all times. Core Technology Competencies: All Licking County Library employees must have a demonstrated working knowledge of computer operations, standard office equipment (copiers, faxes, etc.) and must be able to perform simple searches on the Library's online catalog. In addition, all employees must be able to prepare basic documents using a word processing program and have the ability to comprehend and explain to others all Library services including those relating to e-media and e-media devices. Essential Duties: Provides exemplary customer service to customers by providing current technology tools, teaching, and demonstrating their use at all LCL locations or other offsite locations within Licking County. Plans and implements computer- and technology-related classes for the public and staff. Coordinates, educates, and conducts classes and presentations for customers and staff on and off-site on library services and resources (i.e. speaker's bureau, community groups, internal staff training, etc). Maintains an awareness of developments in the field of public library service. Assists customers with basic computer-related requests including setting up email accounts, resume writing, Internet searching, and basic software applications such as Microsoft Word and Excel. Investigates, troubleshoots, and resolves basic computer hardware and software problems. Assists with system-wide equipment, digital content, services, programs, procedures, and recommends purchases and changes to immediate supervisor. Compiles information and statistics as requested by immediate supervisor. Submits invoicing information to the Library Business Office as requested and required for the program. Maintains class sign-up sheets and perform follow-up phone calls to class registrants. Creates and edits Microsoft Power Point slides for class presentations. Creates, reproduces, and distributes class handouts utilizing library office equipment. Instructs Library customers in the use of Library equipment. Updates and assists in development of website, Facebook, and other online marketing/network tools as requested. Develops and conducts internal and external communications with tact, finesse, and confidentiality according to Library policies and procedures. Fosters positive working relationships across Library departments and branches. Monitors the behavior of Library users. All other duties as needed or assigned. Additional Duties: May assist customers with microfilm reader/printer. May attend library continuing education activities and/or represent library at conferences and area events. May represent the library and participate in the activities of local professional and community organizations. May recommend policy, procedure, and signage to immediate supervisor.