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Software Trainer remote jobs - 81 jobs

  • Software Trainer (Remote)

    Auditboard 4.3company rating

    Remote job

    Who We Are Having surpassed $300M ARR and continuing to grow, AuditBoard is the leading audit, risk, ESG, and InfoSec platform on the market. More than 50% of the Fortune 500, including 7 of the Fortune 10, leverage our award-winning technology to move their businesses forward with greater clarity and agility. And our customers love us: AuditBoard is top-rated on G2.com and Gartner Peer Insights. At AuditBoard, we inspire each other to innovate and are proud of what we are producing. We spend each day thinking of new ways to help our customers and contribute to the greater good of our company and our surrounding communities. We are all about assisting each other and breaking through barriers to create the most loved audit, risk, ESG, and InfoSec platform by our customers. This is how we have become one of the 500 fastest-growing tech companies in North America for the sixth year in a row, as ranked by Deloitte! Why This Role is Exciting As a Software Trainer at AuditBoard, you will be the key driver in enabling customer adoption and success through engaging and scalable virtual instructor-led learning content. You'll join a collaborative team with a mission to redefine the customer learning journey for our modern SaaS platform. This role involves significant ownership, requiring you to work independently, manage complex projects, and operate effectively in a fast-paced environment. We're looking for a proactive educator and dynamic presenter who is excited to immerse themselves in a complex industry, own the content lifecycle from scratch, and deliver world-class training. You will be instrumental in a large-scale initiative to maintain existing materials and develop innovative new content. Bring your ideas, your passion for adult learning methodologies, and your understanding of how training directly impacts the broader business. Key Responsibilities I. Customer Consultation & Learning Strategy Own the Training Discovery Process by leading calls with Enterprise customers and internal Onboarding Project Leads to conduct detailed needs analyses. Design Customized Curricula by translating complex customer requirements and unique platform configurations into tailored learning objectives and comprehensive training plans. Serve as the learning and development expert for internal stakeholders, ensuring all training strategies align with customer implementation goals. II. Content Design & Development Design, develop, and maintain effective, engaging, and high-quality learning content for diverse adult learners. Create comprehensive instructor-led training (ILT) materials, including detailed facilitator guides, visually engaging presentation decks, and practical in-system exercises. Collaborate with Subject Matter Experts (SMEs) to validate content accuracy and ensure alignment with the latest software features and industry best practices. Own product and feature updates for select AuditBoard modules, updating content as needed and facilitating train-the-trainer sessions for teammates as needed. III. Training Delivery & Evaluation Deliver exceptional Virtual Instructor-Led Training (VILT) sessions-both standard recurring classes for the general customer base and customized sessions for Advanced and Elite subscription customers. Help manage and maintain all course materials within the Learning Management System (LMS), ensuring version control and ease of access. Assist in the continuous assessment and quantitative evaluation of training effectiveness, providing data-driven recommendations for curriculum improvement. Attributes for a Successful Candidate 3+ years of professional experience in a Software Training role within a SaaS (Software as a Service) environment. Demonstrated ability to create and deliver high-quality VILT content to external, enterprise-level customers. Proven experience in conducting needs analysis and requirements gathering with internal and external stakeholders. Strong verbal and written communication skills, with experience communicating directly with customers outside of training sessions (discovery calls, email correspondence). Expert knowledge and practical application of Adult Learning Theory and best practices (e.g., ADDIE, SAM). Proficiency in utilizing presentation software (e.g., Google Slides, PowerPoint) and virtual meeting platforms (e.g., Zoom, Microsoft Teams). Ability to leverage AI to enhance learning experiences for customers and increase content development efficiency. Nice to Have Experience administering or developing content within an LMS (Skilljar, Docebo, etc.). Familiarity with eLearning authoring tools (e.g., Articulate Storyline/Rise, Captivate) and/or video editing software (e.g., Camtasia, Loom). A background in Audit, Risk, or Compliance technology is a plus. Our Company Values Customer obsession: Apply relentless focus on listening to and understanding customers as the core of everything we do Win, together: Drive to be the best while supporting each other's success Gritty resilience: Thrive in a fast-paced and dynamic environment, balancing immediate priorities with big-picture strategic goals Personal improvement: Stay eager to share insights, seek feedback, and continuously learn Constant innovation: Challenge the status quo and drive improvements Perks* Launch a career at one of the fastest-growing SaaS companies in North America! Live your best life (LYBL)! $200/mo for anything that enhances your life Comprehensive employee health coverage (all locations) 401K with match (US) or pension with match (UK) Competitive compensation & bonus program Flexible Vacation (US exempt & CA) or 25 days (UK) Time off for your birthday & volunteering Employee resource groups Opportunities for team and company-wide get-togethers! *perks may vary based on eligibility/location Please note that background checks are required. Qualified Applicants with arrest or conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. This role may have access to highly sensitive data, including employee data, customer data, company financials, and proprietary product information. We love building strong partnerships, but please note that AuditBoard cannot accept unsolicited resumes from agencies. Any submissions without a signed agreement in place will not create a fee obligation. #LI-Remote
    $64k-77k yearly est. Auto-Apply 42d ago
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  • Contract Tax Software Trainer (Freelance/Ad Hoc - Open to US-based Candidates)

    Infopro Learning 4.3company rating

    Remote job

    We are a leading learning services firm specializing in Learning & Development (L&D) staff augmentation. Through our Learning Talent service line, we partner with global organizations to connect them with high-caliber training professionals on a flexible, contract basis. One of our long-standing clients-a premier provider of tax, audit, and compliance software-relies on us to identify experts who can deliver high-impact product training to their customers. We're currently expanding our network of freelance training professionals to support on-demand virtual delivery engagements. Location: United States (Remote) Type: Contract / Freelance / Ad Hoc Projects Compensation: Competitive hourly rate (commensurate with experience) About the Role You will deliver engaging, software-focused training sessions to the client's customers, helping them understand and effectively use complex tax or audit applications. These are virtual, web-based sessions that occur on an ad hoc basis, depending on customer need. This is not a full-time role. It is ideal for freelancers, semi-retired professionals, or independent consultants who enjoy teaching and are seeking flexible, remote work that leverages their domain and software expertise. Job requirements Who we are looking for You're a great fit if you: Have 3+ years of hands-on experience in tax or audit within a public accounting firm, corporate tax department, or equivalent environment Must have 3+ years of overall experience with CCH Axcess, including recent, hands-on use within the past 12 months Have experience in training, onboarding, or customer education-whether formal or informal Are confident delivering live, remote product training using platforms like Zoom, WebEx, or MS Teams Are US-based and available for ad hoc freelance work during standard business hours Nice to Have CPA or EA designation Prior experience as a software trainer, implementation consultant, or customer success professional Experience working directly with customers or end users of financial/tax software Background in adult learning, instructional design, or technical communication What we offer Fully remote, flexible contract work-scheduled in advance, based on your availability The opportunity to apply your tax/audit expertise in a new, rewarding context Competitive compensation per engagement Access to future freelance opportunities with top-tier L&D clients How to apply If you meet the qualifications and are interested in joining our extended network of freelance professionals, please apply, we would love to hear from you! We look forward to learning more about your experience and how you can support our client's learners. All done! Your application has been successfully submitted! Other jobs
    $60k-76k yearly est. 60d+ ago
  • Software Support Analyst (Investment Finance) (remote)

    Finfolio

    Remote job

    Do you obsess about making clients happy and dream of solving challenging technical and financial problems? Are you interested in quick promotion opportunities and as much responsibility as you can handle? FinFolio is the back office for large investment advisors and you will help us support our mission critical software. Who is FinFolio? We make wealth management simpler! A SaaS solution that is the back office for professional wealth managers Our software reports, trades, and bills investment accounts 100% remote company with great benefits Startup, small-company atmosphere Passionate and excited about great software and making our clients happy What will you do at this job? Discuss investments and software functionality with wealth manager clients Provide technical support by resolving issues and questions by phone and email Give webinars and 1-on-1 training to clients Implement new clients by converting data from their old software Assist in testing products with new software releases Help troubleshoot software bugs and work with development team to make fixes Build processes and procedures to help new team members Write and maintain documentation and articles about software functionality What qualifications would help me be successful at FinFolio? Familiar with market operations (Exchanges, stocks, bonds, etc.) Excellent written and verbal communication skills in English Must be reliable and self starting, with a strong attention to detail Based in the USA, with a quiet home office and fast internet Must be tech savvy, able to write scripts and use macro languages Finance degree, Series 63 or equivalent experience Would be a plus to know FTP, SQL, DOS Batch, or REST APIs How do we work remotely? You need a quiet home office, suitable for video, telepresence and meetings Slack & Pragli for intra-office communication (you will be on video often) GMail for communication with clients and data vendors Gusto for HR and payroll Google Drive for documents, spreadsheets, etc. Hubspot for contact management and help desk Why should you work here? Work with a team that is excited and passionate about what they do Help support an amazing, best-in-class product that is fun to use Competitive salary + health/dental + unlimited paid time off + 401K match Interact with interesting and successful financial advisor clients
    $45k-65k yearly est. 60d+ ago
  • Software Support Analyst I

    Matrixcare 4.2company rating

    Remote job

    Customer Support Associate I The Customer Support Associate is a full-time position reporting to the Support Manager and is part of the Customer Service Department. You will receive specialized product and industry training specific to the product you will support. A successful Customer Support Associate is a motivated individual who is customer focused and uses their analytical skills to find the root cause of an issue. The shift for this role is: 9am to 6pm EST. Let's talk about Responsibilities: Provide effective software support to clients and customers reporting problems with MatrixCare and supporting products. Incoming and outbound Calls as well as working out of Salesforce helpdesk Queue. Interact with customers to troubleshoot and resolve customer issues that may not have standard documented solutions. Perform basic and advanced troubleshooting and problem replication in order to identify/verify underlying cause of customer reported problems Utilize experience, knowledge base, user guides and other internal resources to resolve application and technical issues. Requires critical thinking with strong researching and analytical skills. Able to work in a fast-paced, collaborative, project-oriented environment with the ability to own areas of the product with minimal supervision Contribute to the maintenance and improvement of knowledge base as a tier one resource Escalate calls to second tier analyst according to defined support processes Perform assigned tasks such as testing reported issues, webinars and mentoring Demonstrate proactive communication to clients after identifying common issues reported to support Contribute to the monthly team goals Participate in paid after hour on call rotation Let's talk about Experience and Qualifications: Excellent customer service skills Good problem-solving and prioritization abilities Excellent verbal and written communication skills Basic computer skills Ability to work in a team environment Ability to multi-task Knowledge of software support methodologies and/or the post-acute healthcare industry is preferred. Home health or clinical experience is preferred. Bachelor's Degree or equivalent work experience Ability to solve clinical problems on an innovative home health software product. One to two years' experience working with software support. Prior Helpdesk a plus. We are shaping the future at ResMed, and we recognize the need to build on and broaden our existing skills and continue to attract and retain the world's best talent. We work hard to offer holistic benefits packages, provide flexible work arrangements, cultivate a workforce culture that allows employees to grow personally and professionally, and deliver competitive salaries to our team members. Employees scheduled to work 30 or more hours per week are eligible for benefits. This position qualifies for the following benefits package: comprehensive medical, vision, dental, and life, AD&D, short-term and long-term disability insurance, sleep care management, Health Savings Account (HSA), Flexible Spending Account (FSA), commuter benefits, 401(k), Employee Stock Purchase Plan (ESPP), Employee Assistance Program (EAP), and tuition assistance. Employees accrue fifteen days Paid Time Off (PTO) in their first year of employment, receive 11 paid holidays plus 3 floating days and are eligible for 14 weeks of primary caregiver or two weeks of secondary caregiver leave when welcoming new family members. Individual pay decisions are based on a variety of factors, such as the candidate's geographic work location, relevant qualifications, work experience, and skills. At ResMed, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current base range for this position is: $20.00/hr - $33.69/hr For remote positions located outside of the US, pay will be determined based the candidate's geographic work location, relevant qualifications, work experience, and skills. Joining us is more than saying “yes” to making the world a healthier place. It's discovering a career that's challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. If this sounds like the workplace for you, apply now! We commit to respond to every applicant.
    $20-33.7 hourly Auto-Apply 60d+ ago
  • (Remote) Software Support Specialist

    Harriscomputer

    Remote job

    A division of Harris; SmartCOP is seeking an Software Support Specialist. As a Software Support Specialist, you will be the front-line point of contact for our customer base. You will need to deliver a positive customer experience with interactions via phone, chat, and email. You will ensure each case that is handled meets the quality and procedural expectations of internal and external customers. You will be troubleshooting to isolate the root cause of an issue, with the end goal of finding a resolution. We value team members who can communicate clearly and concisely, and who work to build a positive and enjoyable workplace. This remote role welcomes candidates anywhere in the US with a preference for Florida-based candidates and will be working in the Central time zone 8 am - 5 pm, Monday to Friday. What will be your impact: Monitor and answer incoming support calls and emails; Resolve issues when possible and escalate to the appropriate team if needed; Use existing documentation as a baseline for troubleshooting; Maintain Client Relationships; Create and provide support documentation and webinars; Help deploy software upgrades; Multitasking through multiple systems while troubleshooting with customers; Act as the primary point of contact for the customer; Effectively communicate technical information with your team members and customers alike; Diagnose and provide a path to resolving technical issues; Proactively identify ways to avoid the recurrence of customer issues by regularly improving processes, technical articles, and procedures. What we are looking for: 2 to 4 years of experience in one or more of the following fields: Customer Service/Support Environment, Information Technology/Help Desk Experience working with SQL Experience troubleshooting in a technical support environment; Basic computing and networking knowledge; Ability to relate somewhat complex technical concepts to everyday users; Excellent customer service skills and interpersonal skills; Good time management and prioritization skills; Experience in a Windows environment; Schedule flexibility for rotating 24/7 on-call schedule to handle questions via the phone, chat, and email, addressing both hardware and software-related issues. Technical Skills that will help: Windows Server Windows Powershell JIRA Service Desk The ability to research and troubleshoot software and technical problems What we offer: 401(k) plan Generous vacation policy Health, dental, vision, life, and disability insurance A casual work environment Lifestyle rewards perk of $325 annually About us: SmartCOP, Inc. was founded in 1988 and incorporated in 1999. Headquartered in Pensacola, Florida, SmartCOP has a simple, yet very important mission: maximize public safety by providing real-time information through integrated software solutions for law enforcement officers, firefighters, EMS personnel, dispatchers, and report takers. We accomplish this mission by offering system development, implementation, and support services for a fully integrated suite of public safety products including Computer Aided Dispatch (CAD), Records Management System (RMS), Mobile Computing with Field Based Reporting (MCT & FBR), and Jail Management System (JMS). Many of our employees have decades of experience in public safety. Their years of experience help establish our company's path. About Harris: Harris is a leading provider of mission critical software to the public sector in North America. As a wholly owned subsidiary of Constellation Software Inc. (“CSI”, symbol CSU on the TSX), Harris has become the cornerstone for CSI's investment in utility, local government, school districts, public safety, and healthcare software verticals. Our success has been realized through investments in our proprietary software and market expertise. This focus, combined with acquiring businesses that build upon or complement our offerings, has helped drive our success. Harris will continue to growth through reinvestment - both in the people and products that we offer and making investments in acquiring new businesses.
    $40k-63k yearly est. Auto-Apply 52d ago
  • Product Support Specialist

    75082

    Remote job

    Job DescriptionBenefits: 401(k) Dental insurance Paid time off Vision insurance BEC Technologies, a fast-growing broadband networking & Cellular M2M solution provider is looking for a professional, energetic, self starter to fill the position to be based in Richardson, TX area. This position is responsible for pre-sales & post sales technical engagement with the customer, including product support, product demonstrations and technical presentations. For more information about the company please visit ************************ Responsibilities: - Product technical support for BECs 4G LTE, FTTx, xDSL, M2M/IoT products and BECs Cloud Management platform. - Work and support customers to design network architecture and applications - Provide solution for field technical and configuration issues - Assist customer in network configuration and troubleshooting. - Provide customer demonstration of configuration of BEC products. - Support regional sales team to complete successful product trials & evaluations - Perform technical training and education to customers - Travel to customer sites to support lab testing and/or field trials Qualifications: - 3 or more years of product support experience in telecommunication, IT/computer, data networking industry - Knowledgeable of WiFi, LAN networking, 4G LTE, TCP/IP, RF protocols. - Familiar with Telco, ISP and wireless carriers network equipment and operations - Understanding of network technologies including xDSL, GPON, Active Ethernet, Wireless LAN, 4G LTE and other networking technologies - Hard working and willing to learn new skills and technologies - Working experience with telephone carriers or service provider (ILEC, CLEC, IOC and ISP) is required. - Speaks Mandarin prefer - 20% domestic travel may be required Work remote temporarily due to COVID-19.
    $46k-92k yearly est. 24d ago
  • Lead Software Trainer, EHR - REMOTE (US)

    Welltower Careers 4.5company rating

    Remote job

    WELLTOWER - REIMAGINE REAL ESTATE WITH US At Welltower, we're transforming how the world thinks about senior living and wellness-focused real estate. As a global leader in residential wellness and healthcare infrastructure, we create vibrant, purpose-driven communities where housing, healthcare, and hospitality converge. Our culture is fast-paced, collaborative, and endlessly ambitious-guided by our mantra: The only easy day was yesterday. We're looking for bold, independent thinkers who thrive on challenge, embrace complexity, and are driven to deliver long-term value. Every team member is empowered to think like an owner, innovate fearlessly, and lead from where they stand. If you're passionate about outcomes and inspired by the opportunity to shape the future of healthcare infrastructure, we want you on our best-in-class team. ABOUT THE ROLE The Lead Software Trainer, Yardi Systems is an experienced and dynamic team player who will play a pivotal role in the design, delivery, and optimization of Welltower's enterprise training programs focused on the Yardi Senior product suite. The ideal candidate possesses the ability to work cross-functionally to enhance user adoption, streamline operational processes, and strengthen system proficiency across our operator and internal teams. The Lead Trainer will be required to work within a high-demand, performance-driven environment that focuses on implementing scalable learning solutions aligned with the company's overall business strategy. The ideal candidate is a strong communicator and team leader who thrives in a high-demand, performance-driven environment, and who can lead both training delivery and program improvement initiatives across the enterprise. KEY RESPONSIBILITIES Leads, mentors, and develops a high-performing team of trainers, providing direction, feedback, and support to drive professional growth and ensure the consistent delivery of impactful learning experiences. Directs and coordinates the planning and execution of training programs across multiple projects and delivery modalities, ensuring alignment with business objectives, timelines, and quality standards. Develops and leverages relationships with internal and external stakeholders to meet strategic business objectives and ensure effective delivery of training initiatives. Provides expertise in instructional design, adult learning principles, and technology-enabled training to optimize the user experience and promote system proficiency. Works closely with the Yardi Implementation team, business leads, and external partners to design and execute comprehensive training programs aligned with project timelines and goals. Leads the creation, maintenance, and enhancement of training content, including user guides, job aids, video tutorials, and e-learning modules, ensuring alignment with current system functionality. Implements quality assurance processes to evaluate training effectiveness, incorporating performance metrics, feedback, and learning analytics to drive continuous improvement. Provides ongoing support to end users post-training, identifying knowledge gaps, addressing system challenges, and recommending process or content enhancements. Partners with internal support teams to troubleshoot user issues, optimize workflows, and reinforce best practices across the organization. Understands and fosters cross-program and cross-functional dependencies to champion execution success and maximize value capture. Develops regular and comprehensive status updates and reports for senior leadership, highlighting training progress, adoption metrics, and opportunities for improvement. Anticipates and mitigates risks, dependencies, and impediments related to training delivery and adoption, proactively developing solutions to ensure project and user success. Leads, mentors, and develops a high-performing team of trainers, managing their day-to-day activities, project assignments, and professional growth to ensure consistent and high-quality program delivery. Oversees the planning, scheduling, and execution of training sessions across multiple locations and modalities, ensuring alignment with business priorities and project timelines. OTHER DUTIES Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of this employee for this job.  Duties, responsibilities, and activities may change at any time with or without notice. TRAVEL Periodic travel should be expected for onsite training delivery and project engagement. Overnight travel may be required based on project needs. MINIMUM REQUIREMENTS Skills / Specialized Knowledge Proven leadership experience in training development and facilitation. Strong interpersonal, communication, and mentoring skills with the ability to engage diverse audiences. Solid understanding of project management and agile practices. Demonstrated ability to design, deliver, and measure effective training programs. Proficiency with Learning Management Systems (LMS) and e-learning platforms. Expertise in Yardi product suite workflows and best practices. Adaptability and resilience to thrive in a fast-paced, dynamic environment. Experience 5+ years of experience delivering and developing software or process training, preferably within the Senior Housing or Property Management industry. Hands-on experience with Yardi Voyager (Senior Housing), Payscan, eProcurement, Vendor Café, Facility Manager, Electronic Health Records, RentCafé Suite, and other related modules. Prior experience mentoring trainers or managing training programs a strong plus. Background in implementation, consulting, or project management preferred. Education Bachelor's degree in accounting, business, real estate, nursing, or related field Agile, Six Sigma, or PMP certification strongly preferred Employment is contingent upon the successful completion of a background check, drug screening, and verification of employment, education, and other credentials relevant to the position. WHAT WE OFFER Competitive Base Salary + Annual Bonus Generous Paid Time Off and Holidays Employee Stock Purchase Program - purchase shares at a 15% discount Employer-matching 401(k) Program + Profit Sharing Program Student Debt Program - we'll contribute up to $10,000 towards your student loans! Tuition Assistance Program Comprehensive and progressive Medical/Dental/Vision options Professional Growth And much more! https://welltower.com/newsroom/careers/ ABOUT WELLTOWER Welltower Inc. (NYSE: WELL) an S&P 500 company, is the world's preeminent residential wellness and healthcare infrastructure company. Our portfolio of 1,500+ Seniors and Wellness Housing communities is positioned at the intersection of housing, healthcare, and hospitality, creating vibrant communities for mature renters and older adults in the United States, United Kingdom, and Canada. We also seek to support physicians in our Outpatient Medical buildings with the critical infrastructure needed to deliver quality care. Our real estate portfolio is unmatched, located in highly attractive micro-markets with stunning built environments. Yet, we are an unusual real estate organization as we view ourselves as a product company in a real estate wrapper driven by relationships and unconventional culture. Through our disciplined approach to capital allocation powered by our data science platform and superior operating results driven by the Welltower Business System, we aspire to deliver long-term compounding of per share growth and returns for our existing investors - our North Star. Welltower is committed to leveraging the talent of a diverse workforce to create great opportunities for our business and our people. EOE/AA. Minority/Female/Sexual Orientation/Gender Identity/Disability/Vet
    $66k-81k yearly est. 19d ago
  • Technical Trainer

    Wiz

    Remote job

    Come join the company that is reinventing cloud security and empowering businesses to thrive in the cloud. As the fastest-growing startup ever, Wiz is on a mission to help organizations secure cloud environments that will accelerate their businesses. Trusted by security teams all over the world, we have a proven track record of success and a culture that values world-class talent. Our Wizards from over 20 countries work together to protect the infrastructure of our hundreds of customers, including over 50% of the Fortune 100, who trust us to scan and secure over 230 billion files daily. We're the leading player in a massive and growing market, but it's still early enough for you to make a significant impact. At Wiz, you'll have the freedom to think creatively, dream big, and use your full range of skills to contribute to our record growth. Come join our team and help us create secure cloud environments that allow the best companies to move faster. Summary As a Technical Trainer at Wiz, you will report to the Sr. Manager and work alongside a team of Wizards that focus on driving learning and enablement to Wiz's customers, partners, and employees. The greater understanding all audiences have of Wiz's capabilities, the more secure they will make their Cloud applications, and the more rapidly they will be able to expand their businesses. Cloud innovations and technologies are advancing rapidly, and training is needed to enable our ecosystem to adopt them confidently and securely. In this role, you will be a key driver of deep cybersecurity enablement and product adoption across the entire Wiz ecosystem. You will be responsible for conducting hands-on customer & partner training courses, delivering strategic 'Train-the-Trainer' (T3) sessions, facilitating internal technical bootcamps, and helping all audiences overcome technical challenges. What You'll Do Deliver dynamic and engaging technical training (public, private, and remote) to Wiz's customers, internal technical teams, and partners. Facilitate and support our internal new hire technical bootcamp and deliver continuous education to internal employees, ensuring our own Wizards are always ahead of the curve. Execute 'Train-the-Trainer' (T3) enablement programs for our Partner Solution Architects (PSAs) to help them scale training across the entire partner ecosystem. Work closely with the Content Development and Product Management teams to improve course structure, content, and delivery methods for all training programs, from customer courses to internal bootcamps. Use dynamic presentation skills to engage your students and improve their learning experience, ensuring all audiences are making the most of Wiz cloud security solutions. Travel up to 50% to deliver training and support enablement events across the globe. Contribute to the continuous improvement & development of our technical training material(s), including courseware, hands-on labs, eLearning, and supporting infrastructure. What You'll Bring 3-5+ years of experience delivering technical training to a variety of audiences, from enterprise customers to internal technical employees. 2-3+ years of developing, validating, and approving technical curriculum and content building Strong technical background and hands-on experience in cloud security, IaaS/PaaS (AWS, Azure, GCP), and CI/CD technologies. Exceptional presentation and facilitation skills, with a proven ability to engage both technical and non-technical audiences. Experience in developing or delivering 'Train-the-Trainer' programs is a significant plus. Highly motivated, self-sufficient, and adaptable to a fast-paced, high-growth environment. Willingness and ability to travel globally, up to 50% of the time. A strong plus: Fluency in a second language (e.g., Italian, French, German, Korean, Japanese), as our customers and employees are all over the world. Benefits Wiz offers a competitive package of benefits and programs to support you and your family. Below provides a description of our current benefits for employees in the US. Specific benefits may vary by location. Health & Welfare Benefits Medical, dental and vision insurance Home Office Setup reimbursement Flexible Spending Accounts Monthly Connectivity reimbursement Employee Assistance Program (EAP) Financial Benefits Short- and Long-term Disability Insurance Life & Accident Insurance 401(k) Retirement Savings Plan (with employer match) Time Off Flexible paid time off + 11 paid holidays Paid leave programs, including parental, pregnancy health, medical and bereavement leave Compensation Starting compensation will be determined based on various factors, including but not limited to, the candidate's job-related experience, skills and geographic location. Your Talent Partner can share more about the specific salary range during the hiring process. This role is eligible to participate in Wiz's equity plan and may also include incentive compensation. The annual base salary range for this full-time position is listed below. US Base Pay Range$119,000-$164,000 USD Applicants must have the legal right to work in the country where the position is based, without the need for visa sponsorship. This role does not offer visa sponsorship. Wiz is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. By submitting your application, you acknowledge that Wiz will process your personal data in accordance with Wiz's Privacy Policy.
    $48k-74k yearly est. Auto-Apply 9d ago
  • Product Support Specialist

    Internet Archive 4.5company rating

    Remote job

    Interested in a mission-driven job ensuring open access to information for a global audience? Enjoy building products critical to thousands of libraries, non-profits, cultural heritage, and educational organizations worldwide? Internet Archive is seeking a Product Support Specialist for its Archiving & Data Services team. Internet Archive (IA) is a non-profit digital library, top 200 website at archive.org, and an archive of over 99 petabytes of digital information running in many self-owned and operated data centers. Internet Archive also provides mission-aligned services to thousands of organizations worldwide, working collaboratively to advance our goal of “Universal Access to All Knowledge.” We are looking for a Product Support Specialist to help deliver world-class support to users of our products and services, including Archive-It web archiving service and other services for preserving and accessing digital archives. This role will serve as the primary contact for our users, supporting the work of hundreds of libraries, cultural heritage organizations, and mission-driven institutions. They will understand the preservation and access needs of these organizations, aggregating data-driven insights to improve our suite of services and develop new products and programs for the library community. The role is responsible for resolving support issues (both technical and account-based), conducting training, workshops, and events to support our user communities, and working closely with a fully remote team of engineers, managers, product staff, and operations staff. The role also involves working on special projects, contributing to product development and testing, creating documentation and help videos, building collections and providing stewardship, and representing the Archiving & Data Services team and the Internet Archive in the professional community. Key Responsibilities: Resolve technical support issues, troubleshoot user issues, and maintain the quality of archived collections of digital materials from many sources and of various formats. Follow up with prospective leads by providing tailored product demos, trials, and relevant information to support evaluation and conversion. Onboard and educate new partners by providing training and one-on-one consultations. Plan and execute end-to-end, one-time web archiving projects for users, including scoping, setup, capture, quality assurance, and delivery of archived content. Work directly with other product staff and engineers to address technical issues and implement product improvements. This may include QA testing, writing help documentation, and project management. Represent Archiving & Data Services and promote our services and Internet Archive via conference presentations, workshops, professional events, and community engagement. Qualifications and Skills: Experience providing technical support for web-based services or public-facing tools, with a focus on improving user experiences. Hands-on experience using support ticketing systems, support workflows, and developing/maintaining clear knowledge base documentation. Familiarity with tools like Zendesk, Zoom, Jira, and Confluence (or comparable platforms) for support operations, collaboration, and project management. Strong preference for candidates with experience conducting both in-person and virtual trainings or workshops. Exceptional written, verbal, and presentation skills. Eagerness to learn and adopt new technologies. Familiarity with digital preservation, library technology, or services for mission-driven institutions is a plus. Proven ability to manage multiple projects, deadlines, and responsibilities simultaneously. Ability to travel for in-person team meetings, conferences, and community events. The best candidates for this role will: Be comfortable working with new tools and collaborating on a fully remote team. Thrive in a loosely structured, creative, mission-driven work environment; self-starter mentality is key. Bring flexibility, curiosity, and a good sense of humor to their work. References must be made available upon request. Job Classification: Full time, exempt Job Details: Remote applicants preferred. Candidates will need to have some time overlap with primarily North America (and largely Pacific Time) based colleagues. Compensation and title will be commensurate with experience, and the role is open to candidates of varying seniority with a general, but negotiable, salary range of $50,000 to $65,000. Actual salaries may vary and may be above or below the range based on various factors, including but not limited to work location and experience. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. Benefits & Perks The Internet Archive works with Open Staffing Foundation to recruit, hire and retain staff. Open Staffing Foundation is a remote first workplace and offers a comprehensive benefits package, including PTO, paid holidays, medical, dental, and vision benefits, health savings and flexible spending accounts, commuter benefits, short-term and long-term disability coverage, and a 401(k). ___________________________ At the Open Staffing Foundation, we believe our best work happens when diverse perspectives come together. We strongly encourage applications from individuals in groups underrepresented in the tech and library industries. We are proud to be an equal-opportunity employer, committed to fair employment practices regardless of race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, or any other characteristic protected by federal, state, or local law. We also aspire to make the online job application process accessible to any and all users. If you have a disability that impacts your ability to complete the application process, and would like to request assistance or accommodation, please contact us: **************** Lastly, pursuant to the San Francisco Fair Chance Ordinance, we will consider qualified applicants with arrest and conviction records.
    $50k-65k yearly Auto-Apply 60d+ ago
  • Product Support Specialist

    Amplemarket

    Remote job

    What is Amplemarket all about? Amplemarket's premise is that a lot of the playbooks used by B2B sales teams that worked 5 years ago don't cut it anymore. In today's environment, sales teams need to have a tremendous amount of information about their prospects to decide when is the best moment and channel to reach out in the most relevant way. You can't do this with 5 different data/sales enablement point solutions that don't share the same data schema and barely communicate with each other. Amplemarket is the all-in-one compound solution that enables this. Our AI-powered sales platform helps B2B companies generate more opportunities thanks to our advanced lead generation engine, hyper-personalized sequencing, omnichannel outreach, and AI-powered smart actions. We are backed by Y Combinator, and we are powering the sales teams at some of the fastest-growing companies in the world like Deel, Moveworks, H1 and Vanta. Important Notice: Beware of Recruitment Scams It has come to our attention that there are fraudulent activities targeting job seekers, where individuals are impersonating Amplemarket by using fake profiles, domains, and emails. Please be informed that Amplemarket always uses our main domain (amplemarket.com) for all hiring and recruitment purposes. Any communication or offer not originating from an amplemarket.com email address should be regarded as suspicious. We will never request personal financial information (such as bank account details) during the initial application or interview process. Our hiring process does not involve transferring money or making payments of any kind to secure a position. Amplemarket is not responsible for any loss or damage incurred as a result of job scams or fraudulent activity by third parties misusing our company name. If you have any doubts about the legitimacy of a job opportunity with Amplemarket, please contact our HR department directly. We advise you to verify the authenticity of any job-related communications claiming to be from Amplemarket. If you have any concerns or doubts, please contact us directly through our official channels. Your security is our priority. Thank you for your vigilance and understanding. We're looking for a Product Support Specialist to be the face of Amplemarket and to creatively work alongside our customers. The Support Team at Amplemarket is on a mission to be the best in the business and to set the industry bar higher. We recognize that customer experience is what helps brands grow... and win. We're thrilled to have the opportunity to build a process and experience unlike any other. If you like to collaborate, spearhead new ideas, and are passionate about doing things that scale, let's talk! You will: Be the main point of contact for our users, communicating through email, chat, and occasional video calls to resolve technical and product-related questions. Troubleshoot and guide customers through product workflows, ensuring they can get the most value out of our platform. Collaborate with Product, Engineering, and Customer Success teams by reporting recurring issues, sharing customer insights, and helping prioritize improvements. Contribute to building and optimizing support processes, internal playbooks, and customer-facing documentation to make troubleshooting more efficient. Identify trends in customer queries and suggest proactive solutions to reduce incoming tickets and improve user experience. Learn deeply about our product, becoming confident in explaining complex features in accessible, customer-friendly language. Support the rollout of new features by reviewing release notes, testing, and preparing communication or documentation updates. Who we're looking for: You have hands-on experience in a customer-facing or support capacity (for example: Customer Support Representative, Technical Support Specialist, or Customer Success Associate). You're comfortable using customer communication tools such as ticketing systems, CRM applications, or remote support tools (Zendesk, HubSpot, Pylon, or similar). You can investigate and troubleshoot product or technical issues, take ownership of resolution, and escalate when necessary. You naturally take initiative, enjoy solving problems, and follow through until customers are fully satisfied. You write and communicate clearly, adapting your tone to varied audiences. You thrive in fast-paced and collaborative environments, and you're eager to learn and grow with a high-growth SaaS company. You're located in LATAM or the US and can comfortably work within US time zones. Nice to have: Prior experience working remotely with distributed teams. Familiarity or subject-matter expertise within the sales enablement or B2B SaaS domain. A little more about Amplemarket: We are a post-Series A start-up We are backed by YCombinator Fast growing startup with product market fit Founders also created ************************** You can listen more about us here: ********************** We offer: Nice work environment Competitive Salary Health Insurance Stock Options Annual Company Trip in a secret location and more! Amplemarket is committed to creating an inclusive employee experience for all. Regardless of race, gender, religion, sexual orientation, age, disability, or if you're parenting the next generation of innovators, we firmly believe that what truly matters is how your skills, knowledge and personality fit our company. So bring your best professional version of yourself, and apply - we'd like to hear from you!
    $33k-62k yearly est. Auto-Apply 57d ago
  • Product Support Specialist - MS

    Job Listingsfujifilm

    Remote job

    The Product Support Specialist provides a technical evaluation, investigation, and product support to HCUS customers and internal departments. Exercises judgement in selecting methods, techniques, and evaluation criteria for obtaining results. Internal and external contacts often pertain to company plans and objectives. Normally receives minimal instruction in routine work, general instructions on new products or assignments. Determines methods and procedures on new assignments and may provide guidance to other personnel on day-to-day and routine assignments. Offers mentorship to others on technical and product knowledge and operating procedures. To meet the needs of our customers, work outside normal business hours and holidays are required. Company Overview At FUJIFILM Healthcare Americas Corporation, we're on a mission to innovate for a healthier world, and we need passionate, driven people like you to help us get there. Our cutting-edge healthcare solutions span diagnostic imaging, enterprise imaging, endoscopic and surgical imaging, as well as in-vitro diagnostics. But we don't stop at healthcare; our Non-Destructive Testing (NDT) team harnesses advanced radiography solutions to keep transportation infrastructure, aerospace, and oil and gas assets safe and running smoothly. Ready to innovate, collaborate, and make a difference? Join us and bring your big ideas to life while working in a dynamic, flexible environment that fuels your creativity and drive. Our headquarters is in Lexington, Massachusetts, an inspiring healthcare research hub in a historic town. Fujifilm is globally headquartered in Tokyo with over 70,000 employees across four key business segments of healthcare, electronics, business innovation, and imaging. We are guided and united by our Group Purpose of “giving our world more smiles.” Visit: *************************************************** Job Description Duties and responsibilities Performs hardware and software evaluation of medical imaging systems, components, and accessories to ensure conformance with appropriate market specifications. Identifies issues and communicates with Original Equipment Manufacturers (OEMs) to address incompatibilities. Makes recommendations for corrections or performance enhancements. Interfaces with internal and external customers to perform troubleshooting and diagnostic evaluations to determine technical issues and to identify potential product enhancements. Works with cross functional teams to provide remote or on-site support of new products and address escalated technical issues. Assists with technical training within the scope of an assigned product family, product or module which includes installation guidance, upgrade and troubleshooting techniques. Along with Product Management, works with OEMs, suppliers and other HCUS departments to identify optimal hardware and software components to support HCUS medical imaging products. Assists in the investigation of product complaints dispositioned within the Quality Review Board (QRB) process. Creates and ensures that all necessary technical, configuration, product availability and support information is provided to the service organization. Maintains technical expertise on HCUS product offerings and stays abreast of current industry trends and future technology advancements through continuous education. Ensures that problems and solutions are effectively documented into a product knowledge database. Assesses new techniques and current work practices to reduce service costs and increase service efficiency. Participates in customer site visits, as necessary. Short notice and/or overnight travel, as required, to work on customer systems. Adheres to the Company's quality and regulatory compliance requirements, without exception, and ensures that all job duties inherent in the position description are performed in accordance with established policies and procedures. Comply with all applicable U.S. Food and Drug Administration (U.S. FDA) medical device regulatory requirements, applicable ISO 13485 standard requirements and all other applicable laws, regulations, and standards. Qualifications Bachelor's degree in computer science, Information Systems, Electrical/Mechanical Engineering, or other related field with a minimum of 8 years technical support related experience or comparable education and work experience. Creative, consultative, communicator with the ability to build relationships to support the evolving needs of customers, employees, and the business. Experience with Case Management tracking tools. Advanced working knowledge of current network technologies. Advanced working knowledge of current IT technologies and common business productivity software, eg: MS Excel, MS Word, MS Project, MS Power Point, MS Visio, etc. Superior communication and interpersonal skills, excellent telephone manner. Ability to achieve results and meet goals in a fast-paced, rapidly changing team environment. Advanced working knowledge of Microsoft Operating Systems and virtualization technologies. Excellent organizational and multi-tasking skills. Physical requirements The position requires the ability to perform the following physical demands and/or have the listed capabilities. The ability to sit up 75-100% of applicable work time. The ability to use your hands and fingers to feel and manipulate items, including keyboards, up to 100% of applicable work time. The ability to stand, talk, and hear for 75% of applicable work time. The ability to lift and carry up to ten pounds up to 20% of applicable work time. Close Vision: The ability to see clearly at twenty inches or less. Travel Occasional (up to 25%) travel may be required based on business need. Salary and Benefits: $38.46 - $47.93 (depending on experience) Medical, Dental, Vision Life Insurance 401k Paid Time Off *#LI-Remote In the event that COVID-19 vaccine mandates issued by the federal government, or by state or local government become effective and enforceable, the Company will require that the successful candidate hired for positions covered under relevant government vaccine mandate(s) be fully vaccinated against COVID-19, absent being granted an accommodation due to medical or sincerely held religious belief or other legally required exemption. Applicants to positions where vendor credentialing or other similar requirements exist to enter facilities will be required to comply with the credentialing requirements of the facilities, including complying with vaccine requirements. For all positions, the Company encourages vaccination against COVID-19 and requires that the successful candidate hired be willing to test for the COVID-19 virus periodically and wear a face covering indoors as required, absent being granted an accommodation due to medical or sincerely held religious belief or other legally required exemption. EEO Information Fujifilm is committed to providing equal opportunities in hiring, promotion and advancement, compensation, benefits, and training regardless of nationality, age, gender, sexual orientation or gender identity, race, ethnicity, religion, political creed, ideology, national, or social origin, disability, veteran status, etc. ADA Information If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to our HR Department (****************************** or ***************.
    $33k-62k yearly est. Auto-Apply 16d ago
  • Specialist, Product Technical Support

    BD (Becton, Dickinson and Company

    Remote job

    We are the makers of possible BD is one of the largest global medical technology companies in the world. Advancing the world of health is our Purpose, and it's no small feat. It takes the imagination and passion of all of us-from design and engineering to the manufacturing and marketing of our billions of MedTech products per year-to look at the impossible and find transformative solutions that turn dreams into possibilities. We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you'll be supported to learn, grow and become your best self. Become a maker of possible with us. Join our team and make an impact by supporting BD's Advanced Patient Monitoring (APM) product portfolio. As a Specialist, Product Technical Support, you will play a key role in diagnosing and resolving complex product issues in critical care settings while serving as a trusted resource for healthcare professionals and global affiliates. Leveraging your clinical knowledge and technical expertise, you will ensure optimal product performance, guide customers through system integrations, and deliver exceptional service. If you thrive in a fast-paced environment and are passionate about improving patient outcomes through innovative monitoring solutions, this is the opportunity for you. This remote based position must be within Pacific Standard Time (PST) or Mountain Standard Time (MST) zones to ensure effective collaboration with cross-functional teams. Key Responsibilities: * Assess complex product malfunctions by analyzing incident platform parameters in critical care settings, procedures performed, and product usage. * Diagnose and intake complex product issues using clinical expertise and APM product knowledge, serving as a primary point of contact for USA and occasionally global affiliates and medical professionals. * Advise internal stakeholders (e.g., Sales Representatives) and external customers on product differentiation and specifications, and guide customers through the setup of various product interfacing Platforms. * Accurately document detailed call intake information in the JDE Enterprise Resource System. * Follow up with customers to obtain additional information or confirm product receipt for service. * Collaborate with internal departments (e.g., R&D, Operations, Service, Quality) to resolve customer issues and assist in investigations. * Assess and communicate financial charges related to service activities, including possibility of service contracts where applicable, and follow up with customers for purchase order or credit card information to process service orders. * Generate appropriate transactions (e.g., equipment replacements, loaners, purchase orders, install base updates) within the JDE Enterprise Resource System. * Provide and coordinate return shipment information to customers. * Other duties as assigned. Education and Experience required: * High school degree required. * Minimum 3 years of experience in a clinical, healthcare, or related environment, with hands-on involvement in supporting, operating, or troubleshooting medical devices. This may include roles such as Registered Nurse (RN), Anesthesia Technician (with exposure to critical care areas such as ICU, CCU, OR, or other high-acuity settings), Biomedical Technician, or similar positions. Knowledge and Skills required: * Proven proficiency with Microsoft Office Suite including Word, PowerPoint, Access, Excel, Outlook and Teams. * Strong written and verbal communication skills with the ability to build effective interpersonal relationships and interact effectively across all organizational levels. * Excellent problem-solving, organizational, analytical, and critical thinking abilities, with strong attention to detail and accuracy in all tasks. * Skilled at managing competing priorities in a fast-paced environment. * Collaborative team player with experience working on cross-functional projects. * Proven ability to build and maintain productive internal and external working relationships. * Adhere to all company rules and requirements (e.g., pandemic protocols, Environmental Health & Safety rules) and take adequate control measures in preventing injuries to themselves and others as well as to the protection of environment and prevention of pollution under their span of influence/control. Preferred qualifications: * Associate or bachelor's degree in a healthcare related field with good knowledge of the medical device industry. * Bedside experience with APM products. * Working knowledge of APM policies, procedures, and guidelines related to technical products. * Solid understanding of product usage and clinical environments in critical care settings. * Moderate knowledge of electronic medical systems (EMR), and familiarity with how products are applied in clinical practice. * Bilingual Spanish preferred (read, write and speak). Work environment: * Must be able to travel for one (1) week or more as needed to attend APM product and clinical trainings within the first six (6) months of employment and periodically thereafter as needed, in Irvine California (or other location as defined). * Must demonstrate flexibility to work rotational schedules every 5-weeks. At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting. For certain roles at BD, employment is contingent upon the Company's receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD's Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law. Why Join Us? A career at BD means being part of a team that values your opinions and contributions and that encourages you to bring your authentic self to work. It's also a place where we help each other be great, we do what's right, we hold each other accountable, and learn and improve every day. To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you'll discover a culture in which you can learn, grow, and thrive. And find satisfaction in doing your part to make the world a better place. To learn more about BD visit ********************** Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally-protected characteristics. Required Skills Optional Skills . Primary Work Location USA CA - Irvine Laguna Canyon Additional Locations Work Shift NA (United States of America) At BD, we are strongly committed to investing in our associates-their well-being and development, and in providing rewards and recognition opportunities that promote a performance-based culture. We demonstrate this commitment by offering a valuable, competitive package of compensation and benefits programs which you can learn more about on our Careers Site under Our Commitment to You. Salary or hourly rate ranges have been implemented to reward associates fairly and competitively, as well as to support recognition of associates' progress, ranging from entry level to experts in their field, and talent mobility. There are many factors, such as location, that contribute to the range displayed. The salary or hourly rate offered to a successful candidate is based on experience, education, skills, and any step rate pay system of the actual work location, as applicable to the role or position. Salary or hourly pay ranges may vary for Field-based and Remote roles. Salary Range Information $70,200.00 - $115,800.00 USD Annual
    $70.2k-115.8k yearly 35d ago
  • Specialist, Product Technical Support

    BD Systems 4.5company rating

    Remote job

    SummaryJob Description We are the makers of possible BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it's no small feat. It takes the imagination and passion of all of us-from design and engineering to the manufacturing and marketing of our billions of MedTech products per year-to look at the impossible and find transformative solutions that turn dreams into possibilities. We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you'll be supported to learn, grow and become your best self. Become a maker of possible with us. Join our team and make an impact by supporting BD's Advanced Patient Monitoring (APM) product portfolio. As a Specialist, Product Technical Support, you will play a key role in diagnosing and resolving complex product issues in critical care settings while serving as a trusted resource for healthcare professionals and global affiliates. Leveraging your clinical knowledge and technical expertise, you will ensure optimal product performance, guide customers through system integrations, and deliver exceptional service. If you thrive in a fast-paced environment and are passionate about improving patient outcomes through innovative monitoring solutions, this is the opportunity for you. This remote based position must be within Pacific Standard Time (PST) or Mountain Standard Time (MST) zones to ensure effective collaboration with cross-functional teams. Key Responsibilities: Assess complex product malfunctions by analyzing incident platform parameters in critical care settings, procedures performed, and product usage. Diagnose and intake complex product issues using clinical expertise and APM product knowledge, serving as a primary point of contact for USA and occasionally global affiliates and medical professionals. Advise internal stakeholders (e.g., Sales Representatives) and external customers on product differentiation and specifications, and guide customers through the setup of various product interfacing Platforms. Accurately document detailed call intake information in the JDE Enterprise Resource System. Follow up with customers to obtain additional information or confirm product receipt for service. Collaborate with internal departments (e.g., R&D, Operations, Service, Quality) to resolve customer issues and assist in investigations. Assess and communicate financial charges related to service activities, including possibility of service contracts where applicable, and follow up with customers for purchase order or credit card information to process service orders. Generate appropriate transactions (e.g., equipment replacements, loaners, purchase orders, install base updates) within the JDE Enterprise Resource System. Provide and coordinate return shipment information to customers. Other duties as assigned. Education and Experience required: High school degree required. Minimum 3 years of experience in a clinical, healthcare, or related environment, with hands-on involvement in supporting, operating, or troubleshooting medical devices. This may include roles such as Registered Nurse (RN), Anesthesia Technician (with exposure to critical care areas such as ICU, CCU, OR, or other high-acuity settings), Biomedical Technician, or similar positions. Knowledge and Skills required: Proven proficiency with Microsoft Office Suite including Word, PowerPoint, Access, Excel, Outlook and Teams. Strong written and verbal communication skills with the ability to build effective interpersonal relationships and interact effectively across all organizational levels. Excellent problem-solving, organizational, analytical, and critical thinking abilities, with strong attention to detail and accuracy in all tasks. Skilled at managing competing priorities in a fast-paced environment. Collaborative team player with experience working on cross-functional projects. Proven ability to build and maintain productive internal and external working relationships. Adhere to all company rules and requirements (e.g., pandemic protocols, Environmental Health & Safety rules) and take adequate control measures in preventing injuries to themselves and others as well as to the protection of environment and prevention of pollution under their span of influence/control. Preferred qualifications: Associate or bachelor's degree in a healthcare related field with good knowledge of the medical device industry. Bedside experience with APM products. Working knowledge of APM policies, procedures, and guidelines related to technical products. Solid understanding of product usage and clinical environments in critical care settings. Moderate knowledge of electronic medical systems (EMR), and familiarity with how products are applied in clinical practice. Bilingual Spanish preferred (read, write and speak). Work environment: Must be able to travel for one (1) week or more as needed to attend APM product and clinical trainings within the first six (6) months of employment and periodically thereafter as needed, in Irvine California (or other location as defined). Must demonstrate flexibility to work rotational schedules every 5-weeks. At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting. For certain roles at BD, employment is contingent upon the Company's receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD's Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law. Why Join Us? A career at BD means being part of a team that values your opinions and contributions and that encourages you to bring your authentic self to work. It's also a place where we help each other be great, we do what's right, we hold each other accountable, and learn and improve every day. To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you'll discover a culture in which you can learn, grow, and thrive. And find satisfaction in doing your part to make the world a better place. To learn more about BD visit ********************** Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally-protected characteristics. Required Skills Optional Skills . Primary Work LocationUSA CA - Irvine Laguna CanyonAdditional LocationsWork ShiftNA (United States of America) At BD, we are strongly committed to investing in our associates-their well-being and development, and in providing rewards and recognition opportunities that promote a performance-based culture. We demonstrate this commitment by offering a valuable, competitive package of compensation and benefits programs which you can learn more about on our Careers Site under Our Commitment to You. Salary or hourly rate ranges have been implemented to reward associates fairly and competitively, as well as to support recognition of associates' progress, ranging from entry level to experts in their field, and talent mobility. There are many factors, such as location, that contribute to the range displayed. The salary or hourly rate offered to a successful candidate is based on experience, education, skills, and any step rate pay system of the actual work location, as applicable to the role or position. Salary or hourly pay ranges may vary for Field-based and Remote roles. Salary Range Information $70,200.00 - $115,800.00 USD Annual
    $70.2k-115.8k yearly Auto-Apply 8d ago
  • Autotech Technical Trainer

    Genpt

    Remote job

    If you love cars, trucks, and their parts, are knowledgeable and have experience delivering training, we have an opportunity for you to join the most recognized brand in the automotive aftermarket. NAPA is known for our Know How, what's yours? The Role: Do you love cars, trucks and all things automotive aftermarket? Do adult learning programs and facilitating training get you excited each day? If this sounds like you, we are looking for a dynamic Autotech Technical Trainer to join our training team! NAPA Auto Parts proudly supports many of our Major Account partnerships by providing top-of-the line Autotech training. Our Autotech Trainers deliver training to AutoCare and Major Account shop employees to increase automotive diagnostic skills and decrease comebacks and parts returns, which in turn increases sales of NAPA parts and equipment. This awesome role plays a major part on our Autotech Training team and reports to a very supportive Regional Training Manager This Role may be for you if you: Know the importance of connecting with your training audience Embrace and have put into practice adult learning programs Are enthusiastic about training and presenting to others Successfully develop effective partnerships with major accounts and shop employees, and collaborate well with internal training teams on effective training Have been a go-to resource/creative mind for training teams for all things automotive training Major ‘parts' of this awesome role (what you'll be doing): Continually develops knowledge and skills needed to be an effective automotive/truck instructor by studying available information, attending train-the-trainer sessions, doing hands-on work, taking appropriate online or live classes, involvement in automotive, truck and / or training-related groups, etc. Prepares extensively for classes and provides outstanding delivery, professional interaction with students, and subject matter presentations using adult learning principles Develops training schedules with management and the NAPA Training Service Center. Speaks with division and national departments to determine needs, designs schedules to meet those needs, and adjusts, as necessary Partners with division management to implement, pilot, and facilitate NAPA Autotech training programs Participates and assists in initial course/curriculum development, delivers to test group, solicits feedback on changes needed, and adjusts content and delivery accordingly Ensures course content integrity while allowing for freedom to enhance the learner's experience based on instructor's style Works closely with internal and external customers to determine training needs and plan training events to meet those needs Communicates feedback regarding training events, process, and materials to Training management, course designers, and customers as needed Participates in planning processes (e.g., needs assessment, course development, and delivery) Assists with marketing training events to maximize participation including getting to know DC/store personnel in assigned markets. Assists in marketing training offering / services, initiating engagement and follow-up with targeted audience, and provide any feedback received to NAPA Autotech management Makes training presentations at marketing and owners' conferences, Team NAPA meetings, DC sales meetings, and other NAPA events as required Corresponds with management about training activities, test results, and evaluations Identifies areas of improvement, suggests training courses to correct, and follows up with customer evaluations to determine success of programs Maintains course integrity as designed with some freedom to enhance the learner's experience based on learner's needs and instructor's style Advocates proper selection and qualification of participants by reinforcing appropriateness for the audience. Accomplishes this by ensuring any required prerequisites and/or pre-seminar material is communicated and sent to participants Ensures an effective learning environment for participants including having proper meeting room setup, automotive equipment, and ordering materials Advocates NAPA, the NAPA organization, programs, parts and tools and equipment. Prepares and ensures administrative aspects of training are completed in a timely manner such as participant roster, evaluations, tests, class booklets, handouts, forms, expense reports, A/V equipment, etc. Responsible for performing any other duties as assigned by management Skills/background you will need to bring to this role: ASE Master Technician Certification required. *no wiggle room on this one, we really need you to have this Minimum 5 years' experience as a working automotive technician - independent repair shop or an OE dealership would be great Prior automotive, truck or related training, facilitation, and meeting direction experience Prior experience (2+ years) successfully conducting adult learning programs High School Diploma, or equivalent experience, required Possesses excellent communication, facilitation, and human relations skills Possess high character, team orientation/fairness, excellent organizational skills and accurate and timely reporting Minimum 70% travel required Ability to stand and talk for 4+ hours at a time with occasional breaks Heavy physical activities may be required (e.g.: lifting training props weighing up to 70 lbs. including cases with parts or tools, using lifting/moving tools to assist with heavier items - daily) Maintains and protects assigned equipment, vehicle, computers, credit cards and other assets And if you have these skills, even better: NAPA product line knowledge is a plus (not a deal-breaker if you don't) What's in it for you “The perks” (we know you want to know this): Remote work Company vehicle Cell-phone stipend Great total benefits package! Company Culture of direct access to leadership team Awesome people and brand to work with Outstanding health benefits and 401K Stable company. Fortune 200 with a “family” feel A Culture of promotion from within, using your creativity, finding solutions/fixes, and where no 2 days or career paths are the same! Great training, and ongoing development with support from multiple leaders/your team Not the right fit? Let us know you're interested in a future opportunity by joining our Talent Community on jobs.genpt.com or create an account to set up email alerts as new job postings become available that meet your interest! GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.
    $43k-72k yearly est. Auto-Apply 44d ago
  • Product Support Specialist (Phone Support / Power Generator / Switchgear / PLC Controllers)

    Southern Company 4.5company rating

    Remote job

    Provide engineering technical support on PowerSecure MicroGrid equipment including switchgear and generators. Dedicated to being customer focused by meeting the required expectations, maintaining high decision quality by using work experience, systematic analysis, and engineering support to make valuable and safe decisions, while excelling at problem solving by using logic and time proven methods to effectively resolve any problem. Minimum Qualifications: (Education, Experience, Knowledge, and Skills): + 6+ years of commercial/industrial experience working on Generators, ATS/switchgear, and Paralleling Control systems. + Bachelor's degree in electrical engineering can substitute for 4 years of experience. + Experience in reading and understanding Electrical and Mechanical Schematics and Engineer of Record Drawings. + Experience in areas: Programming Logic Controllers (PLC), Generator controllers, Protective relays, Alternators and Generators. + Commissioning and field experience are recommended. + NFPA 70 ARC Flash Certified preferred + Valid Driver's License. + Ability to understand and develop and/or make edits to Switchgear and/or PowerGen controllers and devices. + Ability to understand operational theory of Switchgear and/or PowerGen products and proficient understanding of AC/DC Electrical Theory. + Ability to troubleshoot Switchgear and/or PowerGen equipment and systems. + Ability to understand and follow project scopes. + Ability to learn PowerSecure Microgrid Solution Products. + Possess good analytical and problem-solving skills along with failure analysis and corrective action implementations. + Possess excellent time management skills. Must be able to take initiative to meet deadlines and the ability to prioritize workload with minimal supervision. + Possess good communication skills and demonstrate the ability to provide technical direction via phone and email. Job Duties and Responsibilities: Duties include but are not limited to: + Liaison to engineering groups in the factory to issues in the field that arise during the start-up, commissioning, and field troubleshooting on a site. + Aid on complex start-ups. Field troubleshooting, technical support via phone assistance and occasionally onsite. + Provide control of onsite engineering changes to drawings and settings files. + Effectively communicate open action items to proper initiatives for action planning and task assigning. + Assist in the development and execution of field retrofit projects, engineering change notice, product technical troubleshooting guidelines and procedures. + Escalate issues to leadership that threaten the quality or schedule of projects in a timely manner to assure customer satisfaction while not taking on exorbitant costs. + Ability to commission complex projects that are PLC based design controlling entire distribution system in a large building such as Hospital, Data Center, or Multi Gen/Utility applications. All system operational modes in use including multiple ATS monitoring, and load shed schemes. + Ability to troubleshoot and provide technical assistance on: + PowerGen Products such as Volvo or PSI. + Switchgear Products such as Square D, Eaton, ABB, and Siemens circuit breakers, and Low-voltage and Medium Voltage switchgear. + Programming devices such as Woodward controllers, DIEF Controllers, SEL Protective Relays, Beckwith Protective Relays, and Siemens/GE PLC's. Physical Demands and Work Environment: + Travel will occasionally be required. Up to 45%. + Occasional exposure to and requirement to work on around industrial equipment including switchgear/switchboards, Diesel and Gas generators, outdoors, around metal welding, forming, cutting and other industrial processes. + Work both in an outdoor and indoor office settings. Able to withstand outdoor temperatures with reasonable accommodations. Able to work at a desk in an office setting for 8 hours a day. + Manual dexterity to operate digital equipment, including computers and PLC's, protective relays, controllers and other such equipment with small fine buttons and operators. + Occasional after-hours and weekend support is needed. + Normal work environment will be in a remote office. If travel is necessary then work environment will include exposure to weather, extreme heat or cold, noise intensity level, atmospheric conditions, exposure to electrical shock, exposure to toxic or caustic chemicals, wet and/or humid, vibration, proximity to moving mechanical parts, working high exposed places. The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of the position. All employees may have other duties assigned at any time. About Us: PowerSecure, a Southern Company subsidiary, is a leading provider of innovative energy solutions to electric utilities and their industrial, institutional, and commercial customers. Join Our Power Team! We invest in high-value and cost-effective benefits for our employees. Our benefits package includes: * Medical, dental, vision and life insurance coverage• Competitive pay and a matching 401 (k) plan• Vacation, Company Holidays, Paid Time Off (PTO- personal and sick days)• Flexible spending accounts/Health savings account• Wellness Incentive Programs• Employee Referral Program• Tuition Reimbursement PowerSecure is an equal opportunity employer where an applicant's qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or any other basis prohibited by law. This position is not open to third-party recruiters. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (**************************** notice from the Department of Labor.Operating Company: PowerSecure
    $32k-42k yearly est. 9d ago
  • Product Support Specialist

    Zoll Data Systems 4.3company rating

    Remote job

    Acute Care Technology At ZOLL, we're passionate about improving patient outcomes and helping save lives. We provide innovative technologies that make a meaningful difference in people's lives. Our medical devices, software and related services are used worldwide to diagnose and treat patients suffering from serious cardiopulmonary and respiratory conditions. The Acute Care Technology division of ZOLL Medical Corporation develops and delivers innovative lifesaving products and software solutions to EMS, hospital, public safety, and military customers globally. Products include AEDs, trauma kits, ventilators, temperature management solutions, and more. Our dedicated employees take pride in their commitment to improving patient outcomes while delivering world-class customer service. Job Type Remote Why ZOLL? At ZOLL Acute Care Technology, we're driven to save lives through SaaS solutions that empower EMS, hospital, and billing teams. As a Product Support Specialist II, you'll play a vital role-delivering expert support for the critical software tools our customers depend on every day. We're a close-knit, dynamic team that values collaboration and impact. If you're ready to troubleshoot, analyze, and support meaningful work with care, join us remotely-or from Colorado-and help make a difference. What You'll Do Troubleshoot Like a Pro: Tackle advanced customer inquiries about ZOLL SaaS products, identifying and resolving workflow or self-service issues with clear documentation in Salesforce using our ZOLL Diagnostic Method (ZDM). Analyze & Solve: Apply analytical thinking to uncover root causes of complex issues-such as billing questions or workflow delays-and provide timely solutions that keep our customers moving forward. Collaborate Proactively: Work independently on most cases while engaging peers and senior team members for guidance as needed. Partner across departments like Software Support or Product/R&D through Jira Service Desk when escalation is appropriate. Build Resources: Help grow our knowledge base by creating and updating helpful, real-world articles in Salesforce and Confluence for customers and teammates alike. Work Together: Collaborate with CSO teams (e.g., Implementation, Account Management) and others (e.g., Sales) to ensure smooth, seamless support using tools like Five9, Microsoft Teams, and Slack. Support the Team: Share insights and offer guidance to newer teammates, contributing to a culture of learning and swarming support. Deliver Results: Provide responsive, empathetic service, turning customer challenges into solutions with professionalism and care. What Success Looks Like You respond promptly and meet deadlines with confidence. Your ZDM-based notes in Salesforce are detailed, clear, and easy for others to follow. You resolve cases efficiently, contributing to strong customer satisfaction. You actively contribute to team learning and knowledge-sharing, helping improve the overall support experience. What You Bring Experience: 2-4 years in customer or product support, ideally within SaaS or healthcare software. Familiarity with billing systems or insurance workflows is a plus. Core Skills: Clear communication (written and verbal), strong documentation practices, and outstanding troubleshooting and analytical thinking. Tech Skills: Proficiency with Salesforce, Five9, Microsoft Teams, and Slack; exposure to Power BI is a bonus. Familiarity with Windows OS (Client and Server), software installs, and upgrades is preferred. Approach: A passion for helping customers, a positive and curious mindset, and a collaborative spirit. Education: High school diploma required; bachelor's degree or equivalent experience preferred. ZOLL is a fast-growing company that operates in more than 140 countries around the world. Our employees are inspired by a commitment to make a difference in patients's lives, and our culture values innovation, self-motivation and an entrepreneurial spirit. Join us in our efforts to improve outcomes for underserved patients suffering from critical cardiopulmonary conditions and help save more lives. #LI-REMOTE #LI-HM1 The hourly pay rate for this position is: $18.00 to $28.00 Factors which may affect this rate include shift, geography, skills, education, experience, and other qualifications of the successful candidate. Details of ZOLL's comprehensive benefits plans can be found at ********************* Applications will be accepted on an ongoing basis until this position is filled. For fully remote positions, compensation will comply with all applicable federal, state, and local wage laws, including minimum wage requirements, based on the employee's primary work location. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, disability, or status as a protected veteran. ADA: The employer will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.
    $18-28 hourly Auto-Apply 29d ago
  • Technical AI Trainer

    Humansignal

    Remote job

    The future of AI - whether in training or evaluation, classical ML or agentic workflows - starts with high-quality data. At HumanSignal, we're building the platform that powers the creation, curation, and evaluation of that data. From fine-tuning foundation models to validating agent behaviors in production, our tools are used by leading AI teams to ensure models are grounded in real-world signal, not noise. Our open-source product, Label Studio, has become the de facto standard for labeling and evaluating data across modalities - from text and images to time series and agents-in-environments. With over 250,000 users and hundreds of millions of labeled samples, it's the most widely adopted OSS solution for teams working on building AI systems. Label Studio Enterprise builds on that traction with the security, collaboration, and scalability features needed to support mission-critical AI pipelines - powering everything from model training datasets to eval test sets to continuous feedback loops.We started before foundation models were mainstream, and we're doubling down now that AI is eating the world. If you're excited to help leading AI teams build smarter, more accurate systems - we'd love to talk. About the Role We're seeking a Technical AI Trainer to join our short-term data creation project focused on building simple phone automations using the Shortcuts app. This is a hands-on, project-based role where you'll design, test, and refine iPhone shortcuts that demonstrate technical proficiency and creativity. Responsibilities Create, test, and optimize automations using the iPhone Shortcuts app Troubleshoot and debug workflows to ensure reliable functionality Document and organize shortcuts for efficient data capture and handoff Work independently to meet weekly targets and deliverables Collaborate with the project team to ensure consistency and quality Requirements Proven experience creating automations in the Shortcuts app (iOS) Excellent problem-solving and troubleshooting skills Strong technical aptitude and curiosity to learn quickly Ability to work independently and manage your own time effectively Fluent English communication skills Must own an iPhone capable of running the Shortcuts app Ability to work a minimum of 25 hours per week Must be able to demonstrate technical proficiency (skills test required) Engineering background is a plus Contract Details Type: Short-term contract (1-3 weeks) Hours: Minimum 25 hours/week Location: Remote Start Date: Immediate Pay: $22/hour
    $22 hourly Auto-Apply 27d ago
  • Product Support Specialist - Tax Client (CSR Work From Home Call Center) Bonuses Offered

    Perfect Dynamics Virtual Solutions

    Remote job

    Perfect Dynamics Virtual Solutions is a BPO (Business Process Outsourcing), BPI (Business Process In-sourcing), RPO (Recruitment Process Outsourcing), (Banking Business Process Outsourcing) corporation and KPO (Knowledge Process Outsourcing) and homeshoring corporation. We provide Business and IT Solution services to fortune 500 and government organizations. We specialize in providing assistance in B2B Sales Operations, Information Technology/Telecommunication operations, Financial Management/Merchant Services, Business Consulting, and Full Service Recruitment/Staffing Services. Arise Virtual Solutions Affiliation Perfect Dynamics Virtual Solutions, LLC. is an Independent Business Corporation (IBO) partnered with Arise Virtual Solutions in efforts to provide exceptional customer service to our clients. As an Certified Arise IBO we hold a master service agreement that allows CSP's to work under our umbrella corporation in order to service clients in the aspect of call center - customer service roles. Our CSP's will provide customer service in the roles of Billing, CSR support, Chat Operator, and Technical Support for major Fortune 500 Corporations. Job Description Customer service representative is responsible for responding to customers via inbound customer service and sales calls. Providing exceptional customer service on behalf of our client to increase customer engagement and satisfaction. Candidate should be comfortable with handling some sales calls and minor technical support. Candidate should have strong customer service acumen with a First Call, First Resolution consistency and ability to up-sell. SHIFT REQUIREMENTS Schedule Your Own Hours Work a min 20 hours per week = 15 hrs weekday + 5 hrs Sat/Sun Paid 16th and last day of the month SALARY/COMPENSATION/BENEFITS $12 Per Hour + incentives Opportunity for Advancement for the right candidates Some benefits offered after 90 days of servicing The skills listed below are not inclusive and only replicate some of the required skills. All candidates are required to do a voice assessment and background check. Candidates are responsible for their background check which is paid directly to the Background Search Vendor ($7.95). REQUIRED SKILLS Must be a High School Graduate Must be at least 18 years of age 6 months of Customer Service Experience Good Communication Skills Self-Starter Able to work with minimal supervision Multi-tasker (able to move between multiple screens) Preferred Skills 1 year of call center experience Associates Degree or Higher Leadership Skills and Experience High Achiever/Overachiever Coachable Willing to take on more responsibility Qualifications The skills listed below are not inclusive and only replicate some of the required skills. All candidates are required to do a voice assessment and background check. Candidates are responsible for their background check which is paid directly to the Background Search Vendor ($7.95). REQUIRED SKILLS Must be a High School Graduate Must be at least 18 years of age 6 months of Customer Service Experience Good Communication Skills Self-Starter Able to work with minimal supervision Multi-tasker (able to move between multiple screens) Preferred Skills 1 year of call center experience Associates Degree or Higher Leadership Skills and Experience High Achiever/Overachiever Coachable Willing to take on more responsibility Only Individuals who meet these Technical Requirements can service this client: • Windows 7, Windows 8, or Windows 10 (32 or 64 bit) Internet Explorer 8 with minimum of 4 Gigabytes of Ram. • A second monitor found to be beneficial for this program • Additional requirements may be found in the Arise Workstation Requirements NOTE: Windows XP , Windows Vista, Windows 2000 and MAC OS Not Currently Supported Additional Information All candidates are required to complete certification for the client that is unpaid. You will begin receiving pay once you complete the certification and have passed all necessary skill assessments with a 85% or better score. This client is very strict and 100% attendance is required (no tardies or absences). Certification Completion Criteria Maintaining 100% attendance throughout the entire certification course, up to and including certification Successfully pass all tests and quizzes Successfully pass Grad Bay/Nesting (first week live) 5 days, 4 hours a day - 2 hours of live calls and 2 hours of Adobe class time Complete all self-paced assignments Provide a completed Notarized Affidavit of Identification with Photo ID ******We are currently not accepting new profiles for this opportunity from residents in the following states: California, Connecticut, Massachusetts, Maryland, New York, Oregon.***** Perfect Dynamics VSC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Perfect Dynamics VSC, LLC complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Perfect Dynamics VSC expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Perfect Dynamics VSC's employees to perform their job duties may result in discipline up to and including discharge.
    $12 hourly 7h ago
  • Product Support Specialist II

    Zoll Medical Corporation

    Remote job

    Acute Care Technology At ZOLL, we're passionate about improving patient outcomes and helping save lives. We provide innovative technologies that make a meaningful difference in people's lives. Our medical devices, software and related services are used worldwide to diagnose and treat patients suffering from serious cardiopulmonary and respiratory conditions. The Acute Care Technology division of ZOLL Medical Corporation develops and delivers innovative lifesaving products and software solutions to EMS, hospital, public safety, and military customers globally. Products include AEDs, trauma kits, ventilators, temperature management solutions, and more. Our dedicated employees take pride in their commitment to improving patient outcomes while delivering world-class customer service. Job Type Remote Job Summary As a Product Support Specialist III, you will serve as a Subject Matter Expert (SME) within the team, providing advanced product support for complex issues and playing a key role in driving product improvements. You will take ownership of escalated cases, lead cross-functional initiatives, and mentor junior team members. Additionally, you will analyze customer data and product feedback, using insights to enhance support processes and contribute to the overall customer experience. Essential Functions * Serve as an SME for assigned SaaS products, taking ownership of escalated cases and resolving them through advanced troubleshooting and root cause analysis. * Mentor junior team members, providing guidance and support on advanced product knowledge and customer support techniques. * Lead cross-functional initiatives that improve product support workflows, collaborating with product management, engineering, and marketing teams to enhance efficiency and customer satisfaction. * Proactively engage with customers, using historical data to anticipate issues and prevent future escalations. * Work closely with R&D to address recurring product issues by contributing insights that help shape the product roadmap. Leverage creativity and analytical skills to propose solutions, enhancing both the product and internal support processes. * Ensure the quality and accuracy of knowledge base articles, acting as a knowledge approver and authoring new content as needed. * Analyze customer data to identify trends in product usage, proposing process improvements and enhancements based on recurring issues. * Develop a comprehensive understanding of how different products within the suite integrate, providing solutions that optimize the overall product ecosystem. * Prepare to support international customers by developing knowledge of region-specific product requirements (e.g., Canada). Required/Preferred Education and Experience * Bachelor's degree in a related field or equivalent professional experience. * Typically 4-6 years of product support experience, including advanced troubleshooting. * Proven expertise in advanced troubleshooting of complex issues and leadership in resolving escalated cases. Knowledge, Skills and Abilities * Skills: Strong mentorship abilities, analytical thinking, and demonstrated cross-functional leadership. * Advanced Product Expertise: Deep knowledge of all product features, including advanced configurations and integrations, with the ability to independently resolve complex issues. * Proactive Customer Engagement: Uses data and trends to anticipate potential issues and prevent them before they escalate. * Product Mentorship: Provides mentorship and technical guidance to junior team members, sharing knowledge to build their product support skills. * Process Improvement: Identifies and implements enhancements in support processes to improve efficiency and customer satisfaction. * Innovation & Analytical Thinking: Leverages creativity and analytical thinking to introduce new solutions to recurring product challenges. * Product Integration Insight: Understands product interdependencies within the suite and offers solutions that optimize the overall product ecosystem. * International Readiness: Develops the necessary knowledge to support customers in new regions (e.g., Canada), ensuring region-specific product requirements are met. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. * Standing - Occasionally * Walking - Occasionally * Sitting - Constantly * Talking - Occasionally * Hearing - Occasionally * Repetitive Motions - Frequently ZOLL is a fast-growing company that operates in more than 140 countries around the world. Our employees are inspired by a commitment to make a difference in patients's lives, and our culture values innovation, self-motivation and an entrepreneurial spirit. Join us in our efforts to improve outcomes for underserved patients suffering from critical cardiopulmonary conditions and help save more lives. #LI-Remote #LI-HM1 The hourly pay rate for this position is: $18.00 to $26.00 Factors which may affect this rate include shift, geography, skills, education, experience, and other qualifications of the successful candidate. Details of ZOLL's comprehensive benefits plans can be found at ********************* Applications will be accepted on an ongoing basis until this position is filled. For fully remote positions, compensation will comply with all applicable federal, state, and local wage laws, including minimum wage requirements, based on the employee's primary work location. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, disability, or status as a protected veteran. ADA: The employer will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.
    $18-26 hourly Auto-Apply 28d ago
  • Product Support Specialist - South Texas Territory - Remote in Territory

    Terex Corporation 4.2company rating

    Remote job

    Product Support Specialist Reporting to: Regional Product Support Manager Travel Required: 70% This position provides a variety of technical operating and service advice to customers using Genie brand diesel, gas, electric, hand operated, and material lifting equipment manufactured by the company. This position is responsible for providing a proficient level of customer support and technical expertise to facilitate service advice, product support, and service training to internal and external customers. This covers the full scope of Genie Aerial Work Platform (AWP) material and lifting equipment manufactured by the company. This position covers the Southern Texas region and the selected candidate must reside in South Texas - preferably in the San Antonio area. Main Duties and Responsibilities Identifies and resolves customer concerns with Terex AWP products Assists customers with their service training needs and information Assists engineering as requested with the improvement and development of AWP products Assists all customers with the safe and proper operation Assist with Terex Product Safety upon request Requires up to 70% travel (fleet vehicle provided) in the territory of South Texas Required Qualifications Must be located in South Texas - preferably the San Antonio area High school diploma or equivalent 3+ years of related experience (field service, operations management, product support, shop floormen, OEM support, technical customer support, or similar) Must have strong interpersonal and communication skills Must have strong computer skills Valid driving license with clean driving records Knowledge of construction equipment Preferred Qualifications Excellent problem-solving skills Great attitude and high energy Excellent learning and training skills Can work independently or in a team environment Detail oriented with strong problem-solving skills The ability to manage multiple tasks despite frequent interruptions Strong orientation towards quality, safety, and continuous improvement Job knowledge and experience in the AWP industry, and/or related experience in field-based customer product support Hands-on knowledge of Genie product line is desirable Proficient in the use of equipment, tools and technology needed to troubleshoot and repair AWP products. (Computers, hand tools, digital devices) Proficient in and able to demonstrate the proper and safe operation of AWP control systems and products The salary range for this position is $80,000 - $95,000 annual. Pay is based on several factors including but not limited to education, work experience, certifications, etc. If you are interested in an open position but feel you may not meet all the listed qualifications, we still encourage you to apply. Terex Overview: At Terex, we fully embrace the increasingly diverse world around us and strive to create an empowering and welcoming workplace culture. We are a $5 billion publicly traded global industrial equipment manufacturer of materials processing machinery, waste and recycling solutions, mobile elevating work platforms (MEWPs), and equipment for the electric utility industry. We are passionate about producing equipment that helps improve the lives of people around the world and providing our team members with a rewarding career and the opportunity to make an impact. While our operations are global, each office or factory is a close-knit community. We value diversity, equity and inclusion, safety, integrity, respect, servant leadership, courage, citizenship, and continuous improvement. It's an exciting time to be part of the expanding manufacturing sector - come join us! Additional Information: We see inclusion as a key to our success and are committed to actively foster a culture where every team member feels valued, listened to, and appreciated. We are committed to being fair and impartial in our decisions, ensuring equity within our workplace. As an Equal Opportunity Employer, employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodations by contacting the Recruiting department (person or department) at ********************************** The Company offers competitive salaries, advancement opportunities, and a full range of benefits, including paid vacation, 401(k), medical, dental, and vision. Terex Corporation is an Equal Opportunity Employer and Affirmative Action Employer M/F/D/V.
    $33k-38k yearly est. Auto-Apply 60d+ ago

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