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What does a software trainer do?

Updated January 8, 2025
7 min read
What does a software trainer do

Software Trainers are training specialists who teach computer programs and applications like desktop publishing programs, computer network systems software, and spreadsheets. They effectively explain the technical complexities of computer software. They plan, prepare, and research lessons for the trainees. They also check and assess the work of the students and give them feedback.

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Software trainer responsibilities

Here are examples of responsibilities from real software trainer resumes:

  • Manage projects with outside vendors to create additional elearning and materials.
  • Design and code GUI interface.
  • Install and configure TCP/IP network protocols.
  • Train all support staff on new EHR system.
  • Develop custom Linux operating systems for low end machines.
  • Train and lecture users in the proper use of PCs.
  • Create CRM training manual, PowerPoint presentations and quick reference guides.
  • Design, evaluate and implement new software and maintain the LAN.
  • Assist with development and design of EHR software including quality assurance testing.
  • Work with software database, project documentation, and all DMS features.
  • Update IP and subnet mask on switch stacks in a LAN environment.
  • Create and implement GUI design standards for use on the CSFA projects.
  • Test the windows base registration software to make sure it are working properly.
  • Assist school in other tasks, such as defragmenting PCs, installing and updating PC programs.
  • Collaborate in formulating training strategies during curriculum design/redesign, to better accommodate needs of the EMR end user.

Software trainer skills and personality traits

We calculated that 9% of Software Trainers are proficient in Software Training, Training Materials, and Training Classes. They’re also known for soft skills such as Customer-service skills, Listening skills, and Problem-solving skills.

We break down the percentage of Software Trainers that have these skills listed on their resume here:

  • Software Training, 9%

    Design, Develop and deliver software training and implementation consultation services for proprietary products to customers composed of financial institutions.

  • Training Materials, 7%

    Collected student registration, evaluation and feedback, lessons learned, analyzed and composed reports and adjusted training materials/presentation.

  • Training Classes, 7%

    Conducted training classes by presenting job-specific, company-specific, and generic software applications and personal computer classes.

  • EMR, 6%

    Conducted EMR training, ensuring conversion accuracy and modifying technical proficiency for all comprehension levels.

  • Training Sessions, 6%

    Designed/implemented custom training schedules for clients and conducted comprehensive training sessions.

  • Windows, 5%

    Provide engineering support for resolution and troubleshoot basic Windows questions/issues.

Common skills that a software trainer uses to do their job include "software training," "training materials," and "training classes." You can find details on the most important software trainer responsibilities below.

Customer-service skills. One of the key soft skills for a software trainer to have is customer-service skills. You can see how this relates to what software trainers do because "computer support specialists must be patient and sympathetic." Additionally, a software trainer resume shows how software trainers use customer-service skills: "provided customer support assistance as required. "

Listening skills. Another soft skill that's essential for fulfilling software trainer duties is listening skills. The role rewards competence in this skill because "support workers must be able to understand the problems that their customers are describing and know when to ask questions to clarify the situation." According to a software trainer resume, here's how software trainers can utilize listening skills in their job responsibilities: "trained leadership to interpret data related to reimbursement and clinical patient outcomes * developed and communicated training materials as needed. "

Problem-solving skills. This is an important skill for software trainers to perform their duties. For an example of how software trainer responsibilities depend on this skill, consider that "support workers must identify both simple and complex computer problems, analyze them, and solve them." This excerpt from a resume also shows how vital it is to everyday roles and responsibilities of a software trainer: "provide customer support solutions and guidance in order to advance our customer's daily business operations. ".

Speaking skills. For certain software trainer responsibilities to be completed, the job requires competence in "speaking skills." The day-to-day duties of a software trainer rely on this skill, as "support workers must describe the solutions to computer problems in a way that a nontechnical person can understand." For example, this snippet was taken directly from a resume about how this skill applies to what software trainers do: "presented software training to new clients, sometimes lasting up to two weeks in duration, throughout southeast us. "

Writing skills. Another crucial skill for a software trainer to carry out their responsibilities is "writing skills." A big part of what software trainers relies on this skill, since "strong writing skills are useful for preparing instructions and email responses for employees and customers, as well as for real-time web chat interactions." How this skill relates to software trainer duties can be seen in an example from a software trainer resume snippet: "assisted in the creation and writing of customer training documents for all software products. "

Most common software trainer skills

The three companies that hire the most software trainers are:

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Compare different software trainers

Software trainer vs. Help desk analyst

Help Desk Analysts generally provide technical support by assisting customers with their system issues. These analysts are expected to be highly knowledgeable about application processes and basic troubleshooting. Help Desk Analysts usually communicate with end-users through phone calls or e-mail and are required to attend on customers technical issues promptly. Depending on the expertise, the Help Desk Analysts are often categorized to support levels wherein the most complex issues are often handle by the highest tier. The Help Desk Analysts must have critical-thinking skills on solving network problems and document specific concerns and progress.

The annual salary of help desk analysts is $31,329 lower than the average salary of software trainers.While their salaries may differ, the common ground between software trainers and help desk analysts are a few of the skills required in each roleacirc;euro;trade;s responsibilities. In both careers, employee duties involve skills like software support, customer support, and powerpoint.

While similarities exist, there are also some differences between software trainers and help desk analyst. For instance, software trainer responsibilities require skills such as "software training," "training materials," "training classes," and "emr." Whereas a help desk analyst is skilled in "customer service," "technical support," "phone calls," and "remote desktop." This is part of what separates the two careers.

Help desk analysts earn the highest salaries when working in the government industry, with an average yearly salary of $42,262. On the other hand, software trainers are paid more in the utilities industry with an average salary of $80,929.help desk analysts tend to reach lower levels of education than software trainers. In fact, help desk analysts are 8.0% less likely to graduate with a Master's Degree and 0.9% less likely to have a Doctoral Degree.

Software trainer vs. Application specialist

An application specialist is responsible for maintaining the optimal performance of system applications, ensuring smooth navigation by upgrading the features of existing applications, and performing multiple diagnostic tests before releasing the applications to the digital marketplace. Application specialists work closely with the design engineers to improve system codes, verify the efficiency of network infrastructure, and adjusting application functions based on the clients' specifications and business' needs. They should always consider the budget goals, target end-users, and current market trends to design applications, meeting users' demands and public interests.

Application specialist positions earn higher pay than software trainer roles. They earn a $15,988 higher salary than software trainers per year.A few skills overlap for software trainers and application specialists. Resumes from both professions show that the duties of each career rely on skills like "training materials," "emr," and "training sessions. "

While some skills are similar in these professions, other skills aren't so similar. For example, resumes show us that software trainer responsibilities requires skills like "software training," "training classes," "windows," and "training programs." But an application specialist might use other skills in their typical duties, such as, "customer service," "customer satisfaction," "technical support," and "project management."

On average, application specialists earn a higher salary than software trainers. Some industries support higher salaries in each profession. Interestingly enough, application specialists earn the most pay in the manufacturing industry with an average salary of $92,542. Whereas software trainers have higher pay in the utilities industry, with an average salary of $80,929.Average education levels between the two professions vary. Application specialists tend to reach similar levels of education than software trainers. In fact, they're 3.4% less likely to graduate with a Master's Degree and 0.9% less likely to earn a Doctoral Degree.

Software trainer vs. Specialist

Specialists are employees who are responsible for specific tasks or activities in the department they are assigned to. The actions or tasks they work on are related to their educational background or work experiences. They are usually highly skilled in specializations related to the work they are assigned to. Specialists are also highly trained on the competencies that are required of their specialty. As such, they are focused on the skills and competencies that are needed to enhance their experience in their specific field further.

On average, specialists earn lower salaries than software trainers, with a $10,634 difference per year.Using the responsibilities included on software trainers and specialists resumes, we found that both professions have similar skill requirements, such as "windows," "powerpoint," and "led training.rdquo;

The required skills of the two careers differ considerably. For example, software trainers are more likely to have skills like "software training," "training materials," "training classes," and "emr." But a specialist is more likely to have skills like "patients," "customer service," "work ethic," and "patient care."

When it comes to education, specialists tend to earn similar degree levels compared to software trainers. In fact, they're 4.6% less likely to earn a Master's Degree, and 0.3% less likely to graduate with a Doctoral Degree.

Software trainer vs. Technical internship

In a technical internship, the responsibilities will vary according to the organization or industry. Despite this, most of the tasks will revolve around accomplishing tasks or directives handed out by managers or supervisors, which might include duties such as researching and analyzing, crafting new ideas from scratch, assisting other personnel, and sharing insights during discussions. One may also have to create or improve systems, detect issues, provide solutions, and maintain an active communication line with team members.

Technical interns tend to earn a lower pay than software trainers by an average of $30,230 per year.While their salaries may vary, software trainers and technical interns both use similar skills to perform their duties. Resumes from both professions include skills like "powerpoint," "computer software," and "troubleshoot. "

Even though a few skill sets overlap between software trainers and technical interns, there are some differences that are important to note. For one, a software trainer might have more use for skills like "software training," "training materials," "training classes," and "emr." Meanwhile, some responsibilities of technical interns require skills like "python," "java," "patients," and "customer service. "

The telecommunication industry tends to pay the highest salaries for technical interns, with average annual pay of $44,775. Comparatively, the highest software trainer annual salary comes from the utilities industry.The average resume of technical interns showed that they earn lower levels of education compared to software trainers. So much so that theyacirc;euro;trade;re 5.6% less likely to earn a Master's Degree and less likely to earn a Doctoral Degree by 0.5%.

Types of software trainer

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

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