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Become A Solution Specialist

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Working As A Solution Specialist

  • Interacting With Computers
  • Getting Information
  • Making Decisions and Solving Problems
  • Updating and Using Relevant Knowledge
  • Communicating with Supervisors, Peers, or Subordinates
  • $101,962

    Average Salary

What Does A Solution Specialist Do At Microsoft Corporation

* Develop and maintain customer account plans for all the accounts in your designated territory which includes white space analysis, current customer solution and technology footprint/landscape, customer pains, competitive landscape, and industry trends.
* Develop deep trusted adviser relationships with Business Decision Makers by actively understanding customer business pains, requirements, strategic growth objectives, industry trends and providing business-value-outcome-based solutions
* Develop, maintain, and document comprehensive business plans resulting from joint customer planning and discovery workshops which address customer strategic priorities for digital transformation
* Be a disciplined operator by maintaining a rolling pipeline, keeping it current and in accurate stages.
* Leverage marketing, inside sales, partners and your relationship network to build pipeline
* Support and leverage all sales promotions, sales events and sales strategies to close opportunities
* Develop, drive, manage and lead a disciplined opportunity execution plan with a diverse pursuit team of experts, SMEs, pre-sales resources and partners geographically dispersed and virtual both internal and external to Microsoft including our Global Systems Integrator partners
* Create compelling business value outcome backed proposals, negotiate terms and contracts with successful close

What Does A Solution Specialist Do At Vmware

* This person will be responsible for building and managing an experienced solution specialist sales team
* Must possess strong leadership skills and the ability to build a complex territory strategy to ensure both short and long term goals, objectives and quotas for the regional sales teams.
* Build Regional sales plans that drive business through direct selling, indirect selling through a multitude of Channel Partners, and local Demand Generation.
* Split time 50/50 between leading their teams and meeting with customers & partners.
* A player coach.
* Work closely with extended sales resources, including, but not limited to SE Manager, PSO Manager, Inside Sales Manager, Channel Manager, Recruiting, etc.
* Work closely with the Core sales reps and their leadership in order to plan & execute cohesive sales campaigns into the Regions
* Work closely with a multitude of Channel Partners to drive transactional growth
* Accurate forecasting, planning, structure large ELA deals, negotiate deals & partnerships, and orchestrate a broad mix of resources in order to execute a successful 90-day sales campaign.
* Develop Value Propositions based on IoT solutions for specific industry

What Does A Solution Specialist Do At Industrial Color

* Managing client accounts and creative production / asset management workflows across multiple industries (we primarily serve media and entertainment, fashion retail, photo production, and advertising.)
* Serving as a strategic partner by understanding unique creative workflows and challenges, and helping the client to architect and implement enterprise level digital asset management solutions.
* Ensuring that clients are fully utilizing globaledit to maximize the quality and productivity of their creative production.
* Engaging regularly with the client and establishing agreed upon goals and driving progress toward those goals.
* Advocating for the client as needed by gathering and sharing product feedback with our product management team.
* Regularly updating our support site / forums and educating clients on new features and capabilities.
* Handling on-boarding of new accounts by leading workflow discussions, training and overall orientation for new accounts.
* Delivering production support services to select clients including content management, image processing, metadata tagging, file renaming, etc
* Acting as a problem solver and liaison between clients and product management / software engineering for technical issues.
* Ensuring internal alignment on account strategy with the Sales team

What Does A Solution Specialist Do At Deloitte

* Identifying, writing and managing business requirements.
* Contributing to the functional and technical design, prototyping, and process design stages of implementations (including scenario design, flow mapping).
* Supporting configurations, customization, reports and interfaces, testing and user training.
* The TeamFrom our centers, we work with Deloitte consultants to design, develop and build solutions to help clients reimagine, reshape and rewire the competitive fabric of entire industries.
* Our centers house a multitude of specialists, ranging from systems designers, architects and integrators, to creative digital experts, to cyber risk and human capital professionals.
* All work together on diverse projects from advanced preconfigured solutions and methodologies, to brand-building and campaign management.
* We are a unique blend of skills and experiences, yet we underline the value of each individual, providing customized career paths, fostering innovation and knowledge development with a focus on quality.
* The US Delivery Center supports a collaborative team culture where we work and live close to home with limited travel

What Does A Solution Specialist Do At Comcast

* Facilitates the selling of advertising by providing plans that meet the needs of assigned client and sales force and by targeting and appealing to important clients, industries, and market segments.
* Utilizes research data and analysis to determine best multi-screen advertising solution for targeted audiences, clients, and available inventory.
* Develops customized proposals and pre-sales materials to position the sale of advertising campaigns related to strategic accounts.
* Gathers and summarizes marketplace intelligence relative to sales and programming.
* Generates, tracks, and distributes sales reports to measure sales effectiveness related to strategic accounts.
* Partners with Account Executives to maintain strategic client relationships and answer client concerns.
* Troubleshoots and follows up on client concerns.
* Assists local leadership with additional tasks and duties as assigned.
* Provides high level support and leadership on special projects/campaigns/initiatives.
* Consistent exercise of independent judgment and discretion in matters of significance.
* Regular, consistent and punctual attendance.
* Must be able to work nights and weekends, variable schedule(s) as necessary.
* Other duties and responsibilities as assigned

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How To Become A Solution Specialist

Because of the wide range of skills used in different computer support jobs, there are many paths into the occupation. A bachelor’s degree is required for some computer support specialist positions, but an associate’s degree or postsecondary classes may be enough for others.

Education

Education requirements for computer support specialists vary. Computer user support specialist jobs require some computer knowledge, but not necessarily a postsecondary degree. Applicants who have taken some computer-related classes are often qualified. For computer network support specialists, many employers accept applicants with an associate’s degree, although some prefer applicants to have a bachelor’s degree.

Large software companies that provide support to business users who buy their products or services often require a bachelor’s degree. Positions that are more technical are likely to require a degree in a field such as computer science, engineering, or information science, but for others, the applicant’s field of study is less important.

To keep up with changes in technology, many computer support specialists continue their education throughout their careers.

Certification

Certification programs are generally offered by vendors or from vendor-neutral certification providers. Certification validates the knowledge of and best practices required by computer support specialists. Companies may require their computer support specialists to hold certifications in the products the companies use.

Advancement

Many computer support specialists advance to other information technology positions, such as network and computer systems administrators and software developers. Some become managers in the computer support services department. Some organizations provide paths for support specialists to move into other parts of the organization, such as sales. For more information, see the profiles on network and computer systems administrators and software developers.

Important Qualities

Customer-service skills. Computer support specialists must be patient and sympathetic. They must often help people who are frustrated with the software or hardware they are trying to use.

Listening skills. Support workers must be able to understand the problems that their customers are describing and know when to ask questions to clarify the situation.

Problem-solving skills. Support workers must identify both simple and complex computer problems, analyze them, and solve them.

Speaking skills. Support workers must describe the solutions to computer problems in a way that a nontechnical person can understand.

Writing skills. Strong writing skills are useful for preparing instructions and email responses for employees and customers, as well as real-time web chat interactions.

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699 Solution Specialist jobs More

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Real Solution Specialist Salaries

Job Title Company Location Start Date Salary
Lead Partner Solutions Specialist Google Inc. Mountain View, CA Jan 20, 2015 $206,800
Solution Specialist Director Oracle Financial Services Software, Inc. Reston, VA Jul 03, 2016 $178,755 -
$234,609
VP Solutions Specialist Allianz Global Investors Us Holdings LLC New York, NY Apr 11, 2015 $175,000
Solution Specialist Director Oracle America, Inc. Miami, FL Apr 14, 2016 $175,000 -
$195,000
Solution Specialist Director Oracle Financial Services Software, Inc. Edison, NJ May 01, 2015 $169,978
Solution Specialist DC Microsoft Corporation New York, NY Jul 13, 2016 $165,520 -
$185,520
Solution Specialist Microsoft Corporation New York, NY Sep 06, 2016 $165,520
Partner Solutions Specialist Google Inc. Mountain View, CA Jun 29, 2015 $165,000
Web Solutions Specialist Sandisk Corporation Milpitas, CA Jun 20, 2016 $164,382 -
$184,382
Senior Wireless Solutions Specialist Anritsu Company Morgan Hill, CA Oct 15, 2015 $163,000
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Top Skills for A Solution Specialist

ProductKnowledgeOutstandingCustomerServiceVerizonCustomerSatisfactionCustomerBaseFinancialTechnicalSupportBusinessOperationsNETActivationsTroubleshootBasicUnderstandingProcessingCustomerTransactionsCustomerIssuesRetailStoreOperationsMonthlySalesQuotaBusinessAccountsWindowsProductSet-UpNewSolutionsTechnicalIssues

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Top Solution Specialist Skills

  1. Product Knowledge
  2. Outstanding Customer Service
  3. Verizon
You can check out examples of real life uses of top skills on resumes here:
  • Described features and benefits of merchandise Attended classes to enhance product knowledge Participated in staff meetings
  • Delivered prompt, accurate, and excellent customer service.Received regional branch recognition award for outstanding customer service.
  • Provided personalized solutions that best benefited Verizon Wireless and their customers.
  • Decreased customer wait time thus improving customer satisfaction.
  • Produced over $35,000 in new business, while maintaining a current customer base of over 40 members.

Top Solution Specialist Employers

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What Kind Of Companies Hire a Solution Specialist

  1. Verizon Wireless
  2. Verizon
  3. Cox Communications
  4. VERIZON WIRELESS
  5. Cricket Wireless
  6. AT&T
  7. Alliance Data
  8. Bank of America
  9. Verizon Wireless Corporate
  10. Best Buy
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