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Become A Solution Specialist

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Working As A Solution Specialist

  • Interacting With Computers
  • Getting Information
  • Making Decisions and Solving Problems
  • Updating and Using Relevant Knowledge
  • Communicating with Supervisors, Peers, or Subordinates
  • $76,814

    Average Salary

What Does A Solution Specialist Do

Computer support specialists provide help and advice to people and organizations using computer software or equipment. Some, called computer network support specialists, support information technology (IT) employees within their organization. Others, called computer user support specialists, assist non-IT users who are having computer problems.

Duties

Computer network support specialists typically do the following:

  • Test and evaluate existing network systems
  • Perform regular maintenance to ensure that networks operate correctly
  • Troubleshoot local area networks (LANs), wide area networks (WANs), and Internet systems

Computer network support specialists, also called technical support specialists, usually work in their organization’s IT department. They help IT staff analyze, troubleshoot, and evaluate computer network problems. They play an important role in the routine maintenance of their organization’s networks such as performing file backups on the network. Maintenance can be performed daily, weekly, or monthly and is important to an organization’s disaster recovery efforts. Solving an IT problem promptly is important because organizations depend on their network systems. Network support specialists may assist the organization’s computer users through phone, email, or in-person visits. They often work under network and computer systems administrators, who handle more complex tasks.

Computer user support specialists typically do the following:

  • Pay attention to customers’ descriptions of their computer problems
  • Ask customers questions to properly diagnose the problem
  • Walk customers through the recommended problem-solving steps
  • Set up or repair computer equipment and related devices
  • Train users to work with new computer hardware or software, such as printers, word-processing software, and email
  • Provide other team members and managers in the organization with information about what gives customers the most trouble and about other concerns customers have

Computer user support specialists, also called help-desk technicians, usually provide technical help to non-IT computer users. They respond to phone and email requests for help. They can usually help users remotely, but they also may make site visits so that they can solve a problem in person.

Help-desk technicians may solve a range of problems that vary with the industry and the particular firm. Some technicians work for large software companies or for support service firms and must give instructions to business customers on how to use business-specific programs such as an electronic health records program used in hospitals or physicians’ offices. Sometimes they work with other technicians to resolve problems.

Other help-desk technicians work in call centers, answering simpler questions from non-business customers. They may walk customers through basic steps in re-establishing an Internet connection or troubleshooting household IT products such as a Wi-Fi router.

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How To Become A Solution Specialist

Because of the wide range of skills used in different computer support jobs, there are many paths into the occupation. A bachelor’s degree is required for some computer support specialist positions, but an associate’s degree or postsecondary classes may be enough for others.

Education

Education requirements for computer support specialists vary. Computer user support specialist jobs require some computer knowledge, but not necessarily a postsecondary degree. Applicants who have taken some computer-related classes are often qualified. For computer network support specialists, many employers accept applicants with an associate’s degree, although some prefer applicants to have a bachelor’s degree.

Large software companies that provide support to business users who buy their products or services often require a bachelor’s degree. Positions that are more technical are likely to require a degree in a field such as computer science, engineering, or information science, but for others, the applicant’s field of study is less important.

To keep up with changes in technology, many computer support specialists continue their education throughout their careers.

Certification

Certification programs are generally offered by vendors or from vendor-neutral certification providers. Certification validates the knowledge of and best practices required by computer support specialists. Companies may require their computer support specialists to hold certifications in the products the companies use.

Advancement

Many computer support specialists advance to other information technology positions, such as network and computer systems administrators and software developers. Some become managers in the computer support services department. Some organizations provide paths for support specialists to move into other parts of the organization, such as sales. For more information, see the profiles on network and computer systems administrators and software developers.

Important Qualities

Customer-service skills. Computer support specialists must be patient and sympathetic. They must often help people who are frustrated with the software or hardware they are trying to use.

Listening skills. Support workers must be able to understand the problems that their customers are describing and know when to ask questions to clarify the situation.

Problem-solving skills. Support workers must identify both simple and complex computer problems, analyze them, and solve them.

Speaking skills. Support workers must describe the solutions to computer problems in a way that a nontechnical person can understand.

Writing skills. Strong writing skills are useful for preparing instructions and email responses for employees and customers, as well as real-time web chat interactions.

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Solution Specialist Jobs

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Solution Specialist Career Paths

Solution Specialist
Senior Consultant Program Manager General Manager
Account Manager
5 Yearsyrs
Product Manager Sales Manager
Branch Manager
6 Yearsyrs
Project Manager Program Manager Business Developer
Business Development Manager
9 Yearsyrs
Systems Administrator Engineer Senior Software Engineer
Chief Technology Officer
11 Yearsyrs
Solutions Consultant Senior Consultant Director Of Information
Director Of Information Technology Services
12 Yearsyrs
Support Specialist Project Manager General Manager
Director Of Sales
10 Yearsyrs
Systems Administrator Operations Manager Account Executive
District Sales Manager
7 Yearsyrs
Operations Specialist Operations Manager
General Manager
7 Yearsyrs
Support Specialist Systems Administrator Information Technology Manager
Information Technology Director
10 Yearsyrs
Solutions Manager Senior Project Manager Senior Product Manager
Marketing Director
7 Yearsyrs
Operations Specialist Project Manager Program Manager
Marketing Manager
6 Yearsyrs
Solutions Manager SAP Basis Consultant Senior Consultant
Product Manager
7 Yearsyrs
Strategic Accounts Manager Business Developer Business Manager
Regional Sales Manager
9 Yearsyrs
Solutions Consultant Specialist Account Manager
Sales Account Manager
6 Yearsyrs
Product Manager General Manager Account Executive
Sales Manager
5 Yearsyrs
Strategic Accounts Manager Business Development Manager
Senior Account Manager
7 Yearsyrs
Project Manager Senior Project Manager
Senior Product Manager
9 Yearsyrs
Billing Specialist Business Analyst Solutions Architect
Solutions Manager
8 Yearsyrs
Billing Specialist Specialist Operations Manager
Territory Manager
7 Yearsyrs
Senior Consultant Senior Manager Director Of Information
Vice President Of Information Technology
12 Yearsyrs
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Solution Specialist Demographics

Gender

Male

55.7%

Female

42.5%

Unknown

1.8%
Ethnicity

White

60.8%

Hispanic or Latino

16.4%

Black or African American

11.0%

Asian

7.8%

Unknown

3.9%
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Languages Spoken

Spanish

67.0%

French

4.2%

German

4.2%

Portuguese

2.8%

Hindi

2.4%

Urdu

2.4%

Chinese

2.4%

Russian

1.9%

Arabic

1.9%

Korean

1.4%

Italian

1.4%

Greek

1.4%

Vietnamese

0.9%

Gujarati

0.9%

Mandarin

0.9%

Thai

0.9%

Dakota

0.9%

Polish

0.9%

Hausa

0.5%

Azerbaijani

0.5%
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Solution Specialist Education

Schools

University of Phoenix

20.8%

Strayer University

6.1%

Arizona State University

5.8%

Southern New Hampshire University

5.3%

Liberty University

4.8%

Ashford University

4.6%

Kaplan University

4.6%

Ohio State University

4.3%

University of Houston

4.1%

University of Maryland - University College

4.1%

Bellevue University

4.1%

University of South Florida

3.8%

University of Toledo

3.8%

Michigan State University

3.5%

University of North Carolina at Greensboro

3.5%

Georgia State University

3.5%

Capella University

3.5%

Georgia Southern University

3.3%

University of North Texas

3.3%

Hudson Valley Community College

3.3%
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Majors

Business

31.7%

Communication

8.4%

Marketing

7.5%

Psychology

6.2%

Management

5.3%

Computer Science

4.9%

Criminal Justice

4.9%

Finance

3.4%

Political Science

2.8%

Accounting

2.7%

General Studies

2.5%

Human Resources Management

2.5%

Information Technology

2.5%

Liberal Arts

2.3%

Health Care Administration

2.2%

Education

2.1%

Computer Information Systems

2.1%

Computer Networking

2.1%

Kinesiology

2.0%

Nursing

1.9%
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Degrees

Bachelors

50.8%

Other

21.0%

Masters

13.7%

Associate

10.2%

Certificate

2.7%

Diploma

0.7%

Doctorate

0.5%

License

0.4%
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Full Time
Part Time
Internship
Temporary

Real Solution Specialist Salaries

Job Title Company Location Start Date Salary
Lead Partner Solutions Specialist Google Inc. Mountain View, CA Jan 20, 2015 $206,800
Solution Specialist Director Oracle Financial Services Software, Inc. Reston, VA Jul 03, 2016 $178,755 -
$234,609
Solution Specialist Director Oracle America, Inc. Miami, FL Apr 14, 2016 $175,000 -
$195,000
Solution Specialist Director Oracle Financial Services Software, Inc. Edison, NJ May 01, 2015 $169,978
Solution Specialist DC Microsoft Corporation New York, NY Jul 13, 2016 $165,520 -
$185,520
Solution Specialist Microsoft Corporation New York, NY Sep 06, 2016 $165,520
Partner Solutions Specialist Google Inc. Mountain View, CA Jun 29, 2015 $165,000
Web Solutions Specialist Sandisk Corporation Milpitas, CA Jun 20, 2016 $164,382 -
$184,382
Senior Wireless Solutions Specialist Anritsu Company Morgan Hill, CA Oct 15, 2015 $163,000
Solution Specialist Director Oracle America, Inc. Miami, FL Aug 22, 2016 $160,888 -
$234,609
Solution Specialist Datacenter Microsoft Corporation New York, NY Jul 14, 2015 $159,120
Principal Solution Specialist Microsoft Corporation New York, NY Jan 08, 2016 $158,000
Senior Wireless Solutions Specialist Anritsu Company Morgan Hill, CA Sep 23, 2016 $154,879
Manager, Solutions Specialist (Information Governance) SONY Pictures Entertainment Inc. Culver City, CA Jun 06, 2016 $150,000
Enterprise Solutions Specialist III Jabil Circuit Inc. Clinton, MA Apr 08, 2016 $111,155
Solution Specialist Microsoft Corporation Palm Harbor, FL Sep 21, 2016 $111,000
Senior Solutions Specialist Sirius Computer Solutions, Inc. Brandon, FL Oct 05, 2015 $110,700
Senior Solutions Specialist Sirius Computer Solutions, Inc. Westchester, IL Oct 05, 2015 $110,700
Senior Solutions Specialist Sirius Computer Solutions, Inc. Davenport, IA Oct 05, 2015 $110,700
SR Solutions Specialist-Portal/Social Sirius Computer Solutions, Inc. Duluth, GA Oct 05, 2015 $110,700
Senior Solutions Specialist Opera Solutions LLC Jersey City, NJ Sep 28, 2016 $110,000 -
$125,000
Senior Solutions Specialist Opera Solutions LLC Jersey City, NJ Nov 17, 2015 $110,000 -
$130,000
Partner Solutions Specialist Google Inc. Mountain View, CA Jun 11, 2015 $87,000
Solutions Specialist Ericsson Inc. Plano, TX Aug 28, 2016 $85,883 -
$114,368
Middleware Solution Specialist IBM India Private Limited Bridgewater, NJ Jul 07, 2016 $85,677
SR. Enterprise Solutions Specialist UST Global Inc. Sunnyvale, CA Sep 02, 2015 $85,322
Product Solution Specialist Majesco Software and Solutions, Inc. Mineola, NY Oct 09, 2016 $85,146
Solutions Specialist Ericsson Inc. Plano, TX Aug 07, 2015 $85,072 -
$113,921
Solutions Specialist Ericsson Inc. Plano, TX Mar 02, 2016 $85,072 -
$113,921
Solutions Specialist Ericsson Inc. Plano, TX Dec 18, 2015 $85,072 -
$113,921

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Top Skills for A Solution Specialist

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  1. Product Knowledge
  2. Customer Service
  3. Verizon
You can check out examples of real life uses of top skills on resumes here:
  • Described features and benefits of merchandise Attended classes to enhance product knowledge Participated in staff meetings
  • Recorded conversations and notations, while providing exceptional customer service and applying payments.
  • Leveraged knowledge of Verizon products and services to encourage customer commitments, gain competitive advantages and foster business growth.
  • Provide basic technical support for permanent engineered fall protection system related questions.
  • Administered unique terms and conditions, ensured completeness from contract preparation through invoice collection, and resolved customer satisfaction issues.

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Top Solution Specialist Employers

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