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Solution specialist skills for your resume and career

Updated January 8, 2025
4 min read
Quoted expert
Elisha Blankson
Below we've compiled a list of the most critical solution specialist skills. We ranked the top skills for solution specialists based on the percentage of resumes they appeared on. For example, 16.9% of solution specialist resumes contained product knowledge as a skill. Continue reading to find out what skills a solution specialist needs to be successful in the workplace.

15 solution specialist skills for your resume and career

1. Product Knowledge

Product knowledge is the skill of having better information and knowledge about the product you are selling. Product knowledge is essential for the employees of the companies so they can communicate and inform the customers about the product. Having great product knowledge is essential for a better sales pitch and to give the customer a better and complete idea of the product that will influence him to buy the product eventually.

Here's how solution specialists use product knowledge:
  • Established a positive company presence within the designated territory by joining local chambers & enhancing product knowledge by sponsoring community events.
  • Provide professional service along with presenting exceptional product knowledge along with an out- standing experience.

2. Sales Process

Here's how solution specialists use sales process:
  • Supported sales process and account management by conducting and presenting data analysis and solutions architecture for potential and existing customers.
  • Mentored new representatives, promoted and implemented team based selling approaches to improve sales processes and increase customer satisfaction.

3. SQL

Here's how solution specialists use sql:
  • Managed Microsoft SQL consolidation project to improve the operational efficiency of database servers and reduce their licensing costs.
  • Worked closely with Oracle database administrators and developers Performed SQL Server data analysis and data integration services.

4. Java

Java is a widely-known programming language that was invented in 1995 and is owned by Oracle. It is a server-side language that was created to let app developers "write once, run anywhere". It is easy and simple to learn and use and is powerful, fast, and secure. This object-oriented programming language lets the code be reused that automatically lowers the development cost. Java is specially used for android apps, web and application servers, games, database connections, etc. This programming language is closely related to C++ making it easier for the users to switch between the two.

Here's how solution specialists use java:
  • Created reusable Java components (Integration Objects) to access 3270 in IBM Host Publisher.
  • Created automation using Groovy (Java) that would copy outlines between cubes.

5. Azure

Here's how solution specialists use azure:
  • Worked with public sector customers, partners, and Microsoft account teams to sell Dynamics CRM and Windows Azure solutions.
  • Focus areas included: Azure (Cloud Computing), SharePoint, Windows, Microsoft Office, etc.

6. Windows

Windows is a chain of operating systems that controls a computer and is developed by Microsoft. Every version of Windows consists of GUI (graphical user interface), with a desktop that allows the user to open their files.

Here's how solution specialists use windows:
  • Experienced on performing Disaster Recovery for NetBackup on windows platforms.
  • Refreshed existing PCs that had windows XP with Windows 7 OS * Worked regularly with hospital staff and interacted with patients.

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7. Troubleshoot

Troubleshooting is the process of analyzing and fixing any kind of problem in a system or a machine. Troubleshooting is the detailed yet quick search in the system for the main source of an issue and solving it.

Here's how solution specialists use troubleshoot:
  • Collect payments Activate cell phones Troubleshoot devices Skills Used Good communication skills Listening Understanding
  • Placed follow-up calls to United States and Canadian Consultants needing further assistance, or to further research and troubleshoot unusual problems.

8. Customer Satisfaction

Here's how solution specialists use customer satisfaction:
  • Provide weekly tracking and positive reinforcement of effective behaviors.- Recognized by territory management for driving superior results in customer satisfaction feedback.
  • Administered unique terms and conditions, ensured completeness from contract preparation through invoice collection, and resolved customer satisfaction issues.

9. Technical Support

Technical support or tech support are the services provided by any hardware or software company to users. They help in solving the technical difficulties the customers face with their products or services. Moreover, the tech support employees maintain, manage, and repair the IT faults. They are also responsible for resolving the network problems, installing and configuring hardware and software.

Here's how solution specialists use technical support:
  • Manage productive business partnership and relationships with 3rd party technical support teams, ability to influence technical experts across functional domains.
  • Delivered technical support for Business Information Managers who supply reports to business customers.

10. Pre Sales

Here's how solution specialists use pre sales:
  • Job description: I have more than 5 years of experience in pre sales department of Nokia Siemens Networks.

11. Excellent Presentation

Here's how solution specialists use excellent presentation:
  • Designed and delivered focused training to sales teams, utilizing excellent presentation skills.

12. CRM

CRM stands for Customer relationship management and it is a complete process through which a business or organization monitors and administers its interactions with the customers. A process in which large amounts of data are collected through marketing via a company's website, polls, surveys, and other social media applications. The basic goal of CRM is to target the right audience for their product, and then fulfill their needs, to increase the sales and revenue of the company.

Here's how solution specialists use crm:
  • Performed regular maintenance and assist in the expansion of Senior level Client Relationship Manager's (CRM) client portfolios.
  • Maximized usage of CRM: Onyx to process 20-30 requests daily for orders that total $20,000-$40,000.

13. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how solution specialists use customer service:
  • Provided exceptional customer service experience while answering questions and forming customized solutions for the company's diverse, expansive clientele.
  • Provide excellence in customer service to establish customer rapport, ensure an excellent customer experience, and maximize customer retention.

14. PowerPoint

Here's how solution specialists use powerpoint:
  • Analyzed customers scenario's making invoices and presentations using Microsoft Word, excel, PowerPoint.
  • Presented product demonstrations through WebEx and PowerPoint applications to current clients and VAR prospects.

15. Business Development

Business development is the ideas or initiatives that work to make business work better. Selling, advertising, product development, supply chain management, and vendor management are only a few of the divisions involved with it. There is still a lot of networking, negotiating, forming alliances, and trying to save money. The goals set for business development guide and coordinate with all of these various operations and sectors.

Here's how solution specialists use business development:
  • Team lead for new business development in large production print environment, specializing in integrated document management solutions.
  • Engaged in and drove business development opportunities, developing comprehensive business plans and recommendations of action.
top-skills

What skills help Solution Specialists find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What type of skills will young solution specialists need?

Elisha BlanksonElisha Blankson LinkedIn profile

Program Director NCCU, Assistant Professor, North Carolina Central University

Graduates will need a skill set about the field in which they received training and additional skills useful to the job market. For example, with the changing demographics in the United States, extra skills in information technology and foreign languages will be a plus when entering the job market.
Do you want to know more?
Read more about what experts have to say about solution specialist

List of solution specialist skills to add to your resume

Solution specialist skills

The most important skills for a solution specialist resume and required skills for a solution specialist to have include:

  • Product Knowledge
  • Sales Process
  • SQL
  • Java
  • Azure
  • Windows
  • Troubleshoot
  • Customer Satisfaction
  • Technical Support
  • Pre Sales
  • Excellent Presentation
  • CRM
  • Customer Service
  • PowerPoint
  • Business Development
  • Customer Relationships
  • Digital Marketing
  • Phone Calls
  • Cloud Computing
  • Strong Analytical
  • Excellent Interpersonal
  • Technology Solutions
  • Client Facing
  • Resourcefulness
  • Patients
  • Enterprise Sales
  • Lifecycle Management
  • Cash Management
  • Web Conferencing
  • Prototyping
  • Customer Support
  • Team-Oriented Environment
  • Technical Issues
  • Gap Analysis
  • End Testing
  • Sales Strategies
  • Sales Force Automation
  • Credit Card
  • Virtualization
  • Oracle Erp
  • Strong Negotiation

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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