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The differences between solution specialists and center specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a solution specialist and a center specialist. Additionally, a solution specialist has an average salary of $76,424, which is higher than the $33,648 average annual salary of a center specialist.
The top three skills for a solution specialist include product knowledge, sales process and SQL. The most important skills for a center specialist are patients, customer service, and necessary paperwork.
| Solution Specialist | Center Specialist | |
| Yearly salary | $76,424 | $33,648 |
| Hourly rate | $36.74 | $16.18 |
| Growth rate | -4% | -4% |
| Number of jobs | 56,938 | 226,751 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 62% | Bachelor's Degree, 47% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
A solution specialist is responsible for selling and promoting goods and services of an organization to existing and potential clients through product demonstrations and professional sales pitches, typically on phone calls and e-mail communication. Solutions specialists must possess strong product knowledge to respond to customers' inquiries and concerns about the products and successfully close sales deals that would increase the company's revenues and profitability. A solutions specialist must have excellent communication and customer service skills, maximizing strategic techniques to build customer satisfaction.
A call center specialist is an individual who interacts with customers over the phone to ensure smooth transactions and answer customer queries. Call center specialists provide customer service through the phone and handle complaints under the company's guidance and with professionalism and courtesy. They must verify the information for incoming orders and enter them into the database with accuracy. Call center specialists should maintain the call center database and must regularly update the contact log. They must also report malfunctioning equipment and software to their supervisors.
Solution specialists and center specialists have different pay scales, as shown below.
| Solution Specialist | Center Specialist | |
| Average salary | $76,424 | $33,648 |
| Salary range | Between $46,000 And $125,000 | Between $24,000 And $46,000 |
| Highest paying City | Seattle, WA | Boston, MA |
| Highest paying state | Alaska | New Hampshire |
| Best paying company | PayPal | BP America Inc |
| Best paying industry | - | Finance |
There are a few differences between a solution specialist and a center specialist in terms of educational background:
| Solution Specialist | Center Specialist | |
| Most common degree | Bachelor's Degree, 62% | Bachelor's Degree, 47% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between solution specialists' and center specialists' demographics:
| Solution Specialist | Center Specialist | |
| Average age | 40 | 40 |
| Gender ratio | Male, 58.4% Female, 41.6% | Male, 46.4% Female, 53.6% |
| Race ratio | Black or African American, 12.3% Unknown, 5.5% Hispanic or Latino, 19.9% Asian, 6.7% White, 54.9% American Indian and Alaska Native, 0.7% | Black or African American, 11.4% Unknown, 5.2% Hispanic or Latino, 20.0% Asian, 7.1% White, 55.5% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |