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Solution specialist vs center specialist

The differences between solution specialists and center specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a solution specialist and a center specialist. Additionally, a solution specialist has an average salary of $76,424, which is higher than the $33,648 average annual salary of a center specialist.

The top three skills for a solution specialist include product knowledge, sales process and SQL. The most important skills for a center specialist are patients, customer service, and necessary paperwork.

Solution specialist vs center specialist overview

Solution SpecialistCenter Specialist
Yearly salary$76,424$33,648
Hourly rate$36.74$16.18
Growth rate-4%-4%
Number of jobs56,938226,751
Job satisfaction--
Most common degreeBachelor's Degree, 62%Bachelor's Degree, 47%
Average age4040
Years of experience1212

What does a solution specialist do?

A solution specialist is responsible for selling and promoting goods and services of an organization to existing and potential clients through product demonstrations and professional sales pitches, typically on phone calls and e-mail communication. Solutions specialists must possess strong product knowledge to respond to customers' inquiries and concerns about the products and successfully close sales deals that would increase the company's revenues and profitability. A solutions specialist must have excellent communication and customer service skills, maximizing strategic techniques to build customer satisfaction.

What does a center specialist do?

A call center specialist is an individual who interacts with customers over the phone to ensure smooth transactions and answer customer queries. Call center specialists provide customer service through the phone and handle complaints under the company's guidance and with professionalism and courtesy. They must verify the information for incoming orders and enter them into the database with accuracy. Call center specialists should maintain the call center database and must regularly update the contact log. They must also report malfunctioning equipment and software to their supervisors.

Solution specialist vs center specialist salary

Solution specialists and center specialists have different pay scales, as shown below.

Solution SpecialistCenter Specialist
Average salary$76,424$33,648
Salary rangeBetween $46,000 And $125,000Between $24,000 And $46,000
Highest paying CitySeattle, WABoston, MA
Highest paying stateAlaskaNew Hampshire
Best paying companyPayPalBP America Inc
Best paying industry-Finance

Differences between solution specialist and center specialist education

There are a few differences between a solution specialist and a center specialist in terms of educational background:

Solution SpecialistCenter Specialist
Most common degreeBachelor's Degree, 62%Bachelor's Degree, 47%
Most common majorBusinessBusiness
Most common college--

Solution specialist vs center specialist demographics

Here are the differences between solution specialists' and center specialists' demographics:

Solution SpecialistCenter Specialist
Average age4040
Gender ratioMale, 58.4% Female, 41.6%Male, 46.4% Female, 53.6%
Race ratioBlack or African American, 12.3% Unknown, 5.5% Hispanic or Latino, 19.9% Asian, 6.7% White, 54.9% American Indian and Alaska Native, 0.7%Black or African American, 11.4% Unknown, 5.2% Hispanic or Latino, 20.0% Asian, 7.1% White, 55.5% American Indian and Alaska Native, 0.7%
LGBT Percentage7%7%

Differences between solution specialist and center specialist duties and responsibilities

Solution specialist example responsibilities.

  • Lead multiple team meetings covering best practices, new policy and procedures, and explaining new MBO targets.
  • Manage existing accounts while identifying new sources of opportunities for sales in the SME segment through cold calling and prospecting.
  • Manage payroll and overall candidate compliance regarding eligibility of employment and new hire paperwork.
  • Manage billing inquiries, encourage cross-selling and referral for additional property and casualty lines of business.
  • Manage Microsoft SQL consolidation project to improve the operational efficiency of database servers and reduce their licensing costs.
  • Research and implement new technology solutions including a CRM software, email marketing opportunities, and a company blog.
  • Show more

Center specialist example responsibilities.

  • Manage and troubleshoot applications and printers across exchange servers.
  • Retain knowledge for xerox printers as well as microsoft office.
  • Maintain supplies in the CPC and canvass weekly to keep sales high.
  • Sort checks in order of bank of first deposit and encode ACH debits.
  • Provide new POS (point of sale) system training for stores within the district.
  • Adhere to the Weill Cornell procedures, NYPH policies and procedures, OSHA regulations and HIPAA guidelines
  • Show more

Solution specialist vs center specialist skills

Common solution specialist skills
  • Product Knowledge, 17%
  • Sales Process, 12%
  • SQL, 6%
  • Java, 6%
  • Azure, 6%
  • Windows, 5%
Common center specialist skills
  • Patients, 16%
  • Customer Service, 7%
  • Necessary Paperwork, 6%
  • Ladders, 5%
  • Safety Procedures, 5%
  • Excellent Interpersonal, 4%

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