Solution specialist vs customer relations specialist

The differences between solution specialists and customer relations specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a solution specialist and a customer relations specialist. Additionally, a solution specialist has an average salary of $76,424, which is higher than the $37,827 average annual salary of a customer relations specialist.

The top three skills for a solution specialist include product knowledge, sales process and SQL. The most important skills for a customer relations specialist are customer relations, data entry, and work ethic.

Solution specialist vs customer relations specialist overview

	Solution Specialist	Customer Relations Specialist
Yearly salary	$76,424	$37,827
Hourly rate	$36.74	$18.19
Growth rate	-4%	-4%
Number of jobs	56,938	215,862
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 62%	Bachelor's Degree, 52%
Average age	40	40
Years of experience	12	12

What does a solution specialist do?

A solution specialist is responsible for selling and promoting goods and services of an organization to existing and potential clients through product demonstrations and professional sales pitches, typically on phone calls and e-mail communication. Solutions specialists must possess strong product knowledge to respond to customers' inquiries and concerns about the products and successfully close sales deals that would increase the company's revenues and profitability. A solutions specialist must have excellent communication and customer service skills, maximizing strategic techniques to build customer satisfaction.

What does a customer relations specialist do?

A customer relations specialist is responsible for providing high-quality services for customers by responding to their inquiries and concerns and resolving complaints about the company's goods and services. Customer relations specialists update customer accounts on the database, recording their transactions accurately, and posting their payments timely. They may also sell new products and services to the clients, demonstrating features and usability, processing orders, and confirming delivery details. A customer relations specialist must have excellent communication and organizational skills to ensure customer satisfaction and maintain healthy business relationships with the customers.

Solution specialist vs customer relations specialist salary

Solution specialists and customer relations specialists have different pay scales, as shown below.

	Solution Specialist	Customer Relations Specialist
Average salary	$76,424	$37,827
Salary range	Between $46,000 And $125,000	Between $27,000 And $52,000
Highest paying City	Seattle, WA	Columbia, MD
Highest paying state	Alaska	Massachusetts
Best paying company	PayPal	Deloitte
Best paying industry	-	Automotive

Differences between solution specialist and customer relations specialist education

There are a few differences between a solution specialist and a customer relations specialist in terms of educational background:

	Solution Specialist	Customer Relations Specialist
Most common degree	Bachelor's Degree, 62%	Bachelor's Degree, 52%
Most common major	Business	Business
Most common college	-	-

Solution specialist vs customer relations specialist demographics

Here are the differences between solution specialists' and customer relations specialists' demographics:

	Solution Specialist	Customer Relations Specialist
Average age	40	40
Gender ratio	Male, 58.4% Female, 41.6%	Male, 31.8% Female, 68.2%
Race ratio	Black or African American, 12.3% Unknown, 5.5% Hispanic or Latino, 19.9% Asian, 6.7% White, 54.9% American Indian and Alaska Native, 0.7%	Black or African American, 11.7% Unknown, 5.3% Hispanic or Latino, 19.5% Asian, 7.5% White, 55.5% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between solution specialist and customer relations specialist duties and responsibilities

Solution specialist example responsibilities.

Lead multiple team meetings covering best practices, new policy and procedures, and explaining new MBO targets.
Manage existing accounts while identifying new sources of opportunities for sales in the SME segment through cold calling and prospecting.
Manage payroll and overall candidate compliance regarding eligibility of employment and new hire paperwork.
Manage billing inquiries, encourage cross-selling and referral for additional property and casualty lines of business.
Manage Microsoft SQL consolidation project to improve the operational efficiency of database servers and reduce their licensing costs.
Research and implement new technology solutions including a CRM software, email marketing opportunities, and a company blog.

Customer relations specialist example responsibilities.

Manage software maintenance renewal partner and assist with upselling additional and higher functionality licenses to increase revenue.
Verify insurance eligibility and benefits of patients that are being provide oxygen home and travel units and durable medical equipment.
Create Powerpoint company informational videos.
Communicate with customers and FedEx to facilitate resolutions of any shipping or delivery issues.

Solution specialist vs customer relations specialist skills

Common solution specialist skills

Product Knowledge, 17%
Sales Process, 12%
SQL, 6%
Java, 6%
Azure, 6%
Windows, 5%

Common customer relations specialist skills

Customer Relations, 37%
Data Entry, 10%
Work Ethic, 9%
Customer Retention, 5%
Outbound Calls, 5%
Schedule Appointments, 4%

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Office and Administrative Industry
Solution Specialist
Solution Specialist vs Customer Relations Specialist

Updated January 8, 2025

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