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The differences between solution specialists and service specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a solution specialist and a service specialist. Additionally, a solution specialist has an average salary of $76,424, which is higher than the $44,150 average annual salary of a service specialist.
The top three skills for a solution specialist include product knowledge, sales process and SQL. The most important skills for a service specialist are patients, social work, and criminal justice.
| Solution Specialist | Service Specialist | |
| Yearly salary | $76,424 | $44,150 |
| Hourly rate | $36.74 | $21.23 |
| Growth rate | -4% | -4% |
| Number of jobs | 56,938 | 207,020 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 62% | Bachelor's Degree, 53% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
A solution specialist is responsible for selling and promoting goods and services of an organization to existing and potential clients through product demonstrations and professional sales pitches, typically on phone calls and e-mail communication. Solutions specialists must possess strong product knowledge to respond to customers' inquiries and concerns about the products and successfully close sales deals that would increase the company's revenues and profitability. A solutions specialist must have excellent communication and customer service skills, maximizing strategic techniques to build customer satisfaction.
A service specialist is responsible for assisting customers with their inquiries and concerns about the services offered by the organization. Service specialists' duties include responding to customers' requests, updating customers of promotional offers and new services, escalating high-level concerns to the appropriate department, and keeping accurate records of clients' issues and resolutions. Service specialists are also in charge of preparing customer surveys to rate their satisfaction and identifying opportunities for service improvement. A service specialist must display excellent customer service and communication skills to address clients' concerns efficiently and accurately.
Solution specialists and service specialists have different pay scales, as shown below.
| Solution Specialist | Service Specialist | |
| Average salary | $76,424 | $44,150 |
| Salary range | Between $46,000 And $125,000 | Between $27,000 And $71,000 |
| Highest paying City | Seattle, WA | Boston, MA |
| Highest paying state | Alaska | Massachusetts |
| Best paying company | PayPal | Ropes & Gray |
| Best paying industry | - | Technology |
There are a few differences between a solution specialist and a service specialist in terms of educational background:
| Solution Specialist | Service Specialist | |
| Most common degree | Bachelor's Degree, 62% | Bachelor's Degree, 53% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between solution specialists' and service specialists' demographics:
| Solution Specialist | Service Specialist | |
| Average age | 40 | 40 |
| Gender ratio | Male, 58.4% Female, 41.6% | Male, 40.1% Female, 59.9% |
| Race ratio | Black or African American, 12.3% Unknown, 5.5% Hispanic or Latino, 19.9% Asian, 6.7% White, 54.9% American Indian and Alaska Native, 0.7% | Black or African American, 11.2% Unknown, 5.4% Hispanic or Latino, 20.9% Asian, 7.5% White, 54.2% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |