Solutions analyst jobs in Greece, NY - 101 jobs

Job Description Provide exceptional technical support services to customers, resellers and channel partners worldwide, resulting in a high level of customer satisfaction. Work closely with other internal departments such as operations, engineering and sales. Responsibilities: Answer incoming phone calls to the support team, ensuring all customer contacts are thoroughly documented using an incident management system. Respond to new tickets raised in an incident management system, providing USEFUL update to the customer within SLA. Manages multiple tasks in a fast-paced environment using strong problem-solving skills, priority decisions and time management. Replication, documentation and escalation of any support ticket. New login creation, account modifications, login deletions and password resets. Review and update of known issues, knowledge bases and wiki pages to support any ticket. Application of SQL patches for FinTech & Vision clients. Database restoration using AutoUTL (FinTech & CaleroMDM). Upgrades and patching of Connect clients (with assistance). Expansion of knowledge around Calero‘s entire product suite (FinTech, Calero.com, Connect, CaleroMDM and Pinnacle). May be required to support customers worldwide via live phone call in a 24/7 environment, as well as provide after-hours support dependent on demand. Education: Bachelor's degree in Computer Science preferred; Consideration may be given to a candidate with a degree in lieu of experience. Experience and Training: 1-3 years customer tech support experience preferred Technical Knowledge: An individual who can work under pressure, communicate efficiently and provide alternative solutions is likely to succeed. Knowledge of databases and SQL/Oracle Ability to learn new technologies at a fast rate. Effective communication skills; oral and written Extremely detail oriented Good understanding of telecommunication expense management or market data industries preferred

Provide exceptional technical support services to customers, resellers and channel partners worldwide, resulting in a high level of customer satisfaction. Work closely with other internal departments such as operations, engineering and sales. Responsibilities: Answer incoming phone calls to the support team, ensuring all customer contacts are thoroughly documented using an incident management system. Respond to new tickets raised in an incident management system, providing USEFUL update to the customer within SLA. Manages multiple tasks in a fast-paced environment using strong problem-solving skills, priority decisions and time management. Replication, documentation and escalation of any support ticket. New login creation, account modifications, login deletions and password resets. Review and update of known issues, knowledge bases and wiki pages to support any ticket. Application of SQL patches for FinTech & Vision clients. Database restoration using AutoUTL (FinTech & CaleroMDM). Upgrades and patching of Connect clients (with assistance). Expansion of knowledge around Calero‘s entire product suite (FinTech, Calero.com, Connect, CaleroMDM and Pinnacle). May be required to support customers worldwide via live phone call in a 24/7 environment, as well as provide after-hours support dependent on demand. Education: Bachelor's degree in Computer Science preferred; Consideration may be given to a candidate with a degree in lieu of experience. Experience and Training: 1-3 years customer tech support experience preferred Technical Knowledge: An individual who can work under pressure, communicate efficiently and provide alternative solutions is likely to succeed. Knowledge of databases and SQL/Oracle Ability to learn new technologies at a fast rate. Effective communication skills; oral and written Extremely detail oriented Good understanding of telecommunication expense management or market data industries preferred

Lab Quality Analyst needs 3 years experience Lab Quality Analyst requires: A BA/BS degree or equivalent is required; a degree with a science concentration is preferred. Previous laboratory or similar experience is preferred Requires flexibility between A-shift (7:00 a.m.3:30 ) and B-shift (1:30 p.m.10:00 ) MondayFriday. Must have a proven track record of planning and organizing their daily workload, a high affinity for teamwork, and demonstrated problem-solving skills using innovative solutions. Working knowledge of computers and Windows software is desired. A full understanding of quality control is expected. This position requires an individual who can multi-task, adapt to changes in daily workload and priorities, and operate in a cross-functional team setting. Requires working in a BL2 lab environment, which includes standing for long periods of time, wearing personal protective equipment (PPE), and handling human samples. Must be willing to learn to operate, maintain, and troubleshoot Vitros 350, FS 5, 1, 3400XT, and 4600 analyzers. Careful attention to detail and accuracy of work are required. As an FDA-regulated facility, documentation is key to this position in order to meet regulatory requirements; therefore, the candidate must have experience in or an understanding of cGMPs and documentation in a regulated industry. Lab Quality Analyst duties: Run, maintain, and troubleshoot Vitros 350, FS 5,1, 3400XT, and 4600 analyzers. Works in partnership with manufacturing operations, product support, and other technical support groups to ensure quality and customer expectations are met prior to the final release of the product.

The Business Data Analyst is responsible for collecting, compiling, analyzing, interpreting, and maintaining data essential to supporting various departments in enhancing transit performance. This role involves analyzing historical service performance data and evaluating the potential impacts of proposed service changes. The position requires proficiency in handling large datasets, applying advanced technical skills, conducting in-depth analysis and research, and generating comprehensive reports to support informed decision-making. Please note that RTS does not provide sponsorship for employment visas at this time; candidates must be authorized to work in the United States without sponsorship. Also, RTS does not cover any moving or relocating expenses. REPORTS TO: Director of Business and Data Insights SUPERVISES: N/A ESSENTIAL FUNCTIONS: Utilize business intelligence and data analytics best practices to provide timely, relevant, and actionable insights that support monitoring transit performance and guide decision-making across Operations departments. Gather, summarize, and prepare data for geospatial and statistical analysis. Proficiency in Data modeling. End user education and training of data tools and modeling. Develop and enhance reporting, analysis, and visualization of performance data, metrics, and measures to enable staff to effectively align with and monitor progress toward overall business strategies, goals, and objectives. Develop fact sheets, graphs, and written reports on research results Perform advanced data analysis and manipulation of extensive amounts of data using statistical software. Query data from a variety of systems to produce data sets for analysis. Assist in the preparation of presentations and the communication of results to groups of people. Use and apply different statistical tools including, but not limited to, trend analysis, root cause analysis, regression analysis, experimental design, statistical modeling, hypothesis testing, control charting, etc. Develop and document the data flow, quality control and validation methods used for data inputs ADDITIONAL RESPONSIBILITIES: Other duties as assigned. EDUCATION & EXPERIENCE: Bachelor's degree in applied mathematics, Statistics, Data Science or a related field is preferred. Minimum of 3 years of full-time progressively responsible experience in business analysis or a related discipline An equivalent combination of education and experience sufficient to successfully perform the essential duties of the job, such as those listed above KNOWLEDGE, SKILLS & ABILITIES: Strong knowledge of mathematical and statistical tools and accepted procedures and practices Proficiency in SQL for querying and analyzing data Strong Excel skills, including advanced functions, pivot tables, and data manipulation Experience with programming languages (Python, R) or scripting for data analysis (preferred) Strong Analytical skills Ability to provide solutions/recommendations applicable to transit operations Ability to perform a wide variety of duties requiring considerable judgment to work independently, devising new methods, adapting, or changing standard procedures to meet new conditions Excellent written and verbal communication skills Strong interpersonal and customer service skills Ability to establish effective working relationships and to work across all levels of the organization Strong time management skills: ability to coordinate multiple projects simultaneously and set priorities Ability to think critically and strategically Tact and diplomacy; dependability Detail-oriented Exceptional computer and math skills PHYSICAL DEMANDS & WORK ENVIRONMENT: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit while using hands to finger, handle, or feel objects, tools, or controls. The employee frequently is required to walk, talk, hear, see, and use a computer. Specific vision abilities required by this job include close vision, peripheral vision, depth perception, and the ability to adjust focus. The employee is occasionally required to stand, reach with hands and arms, and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 20 pounds. The noise level in the work environment is usually moderate. The employee may occasionally be required to travel commercially. This position is eligible to participate in a hybrid work model. Hybrid work is a flexible working model where employees work partly in the office and partly remote from an approved location. All employees must adhere to the Company Telecommuting Policy & Agreement if they choose to participate in the hybrid work model.

Description & Requirements At Maximus, we lead with purpose-helping government agencies deliver programs that improve lives. We are seeking a Lead Business Analyst to provide strategic leadership in managing requirements, guiding project teams, and ensuring operational excellence. In this role, you will serve as a trusted advisor to clients and internal stakeholders, driving solutions that meet complex business needs and exceed expectations. ***This is a fully remote position. Requires 5% travel. 100% mileage reimbursed at federal rate*** Why Join Maximus? - • Competitive Compensation - Quarterly bonuses based on performance included! - • Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA. Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance. - • Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching. - • Unlimited Time Off Package - Enjoy UTO, Holidays, and sick leave, - • Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP). - • Recognition Platform - Acknowledge and appreciate outstanding employee contributions. - • Tuition Reimbursement - Invest in your ongoing education and development. - • Employee Perks and Discounts - Additional benefits and discounts exclusively for employees. - • Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs. - • Professional Development Opportunities- Participate in training programs, workshops, and conferences. Essential Duties and Responsibilities: - Develop and maintain effective processes for managing requirements, developing business processes, and providing production support to the operation. - Lead and implement the design, analysis, interpretation and evaluation of a variety of reports, internal/external resource documents and surveys. - Lead and own activities related to Business Requirement Documents process. - Analyze existing systems, programs, policies, and organizational processes and recommend enhancements and improved solutions. - Design and implement process improvements that enhance customer service and optimize business operational efficiency and quality. - Conduct statistical analyses and evaluates a wide variety of information to assess operational difficulties and develop solutions to complex problems, including escalated issues Independently develop and implement modeling and evaluation processes to determine the effectiveness of current operational activities. - Provide oversight and perform research and gap analysis to determine and improve effectiveness of all operational documentation. - Serve as a liaison between business ops and system team for the planning, implementation and maintenance of programs and contractual changes. - Communicate status, risks, and issues to the Systems Analysis and Design Director, senior management and/or the client, as appropriate. - Monitor BA activities with the Systems Analysis and Design Director to ensure that all business analysis activities are allocated appropriately and executed as planned. - Ensure all business requirements and business processes are adequately documented. - Lead cooperative efforts among members of a project team. - Manage efficient execution of business meetings with internal project staff, client staff, and/or project vendors. - Act as advisor to project team members to resolve problems. - Provide support to operation senior staff, division managers and program managers. - Develop high quality communications suitable for clients. - Work effectively with internal and external business partners in the delivery of solutions. - Maintain extensive and comprehensive working knowledge of all assigned programs and projects. Minimum Requirements - Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience. Program Specific Requirements: - BABOK certified preferred - Write complex SQL queries preferred - Analyzing provider policy and resulting business process changes or similar experience required - At least 3+ years Medicaid provider experience / Medicaid provider enrollment experience #LI-Remote EEO Statement Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics. Pay Transparency Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances. Accommodations Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at **************************. Minimum Salary $ 100,000.00 Maximum Salary $ 150,000.00

Redding Ridge Asset Management LLC (“Redding Ridge”) was established and seeded by Apollo Global Management, Inc. (together with its subsidiaries, “Apollo”) in 2016. Redding Ridge has assets under management of approximately $44.2 billion as of October 31, 2025. Redding Ridge's primary business consists of acting as collateral manager for CLO transactions and related warehouse facilities in both the U.S. and Europe. Redding Ridge also provides structuring and ratings advisory services to issuers across various asset classes. Primary Responsibilities Partner closely with Apollo's Global Middle Office to ensure reconciliation processes are accurate, consistent, and aligned across global operations Manage comprehensive review and approval of CLO trustee reports and effective date reports, prioritizing accuracy and timely delivery Conduct quarterly performance attribution analysis and benchmark comparison Track all defaulted assets and communicate to Portfolio Management team Oversee all discount swaps and communicate each CLO's ability to participate to Portfolio Managers Maintain a comprehensive database for all discount obligations Manage trustee relationships, including leading monthly status calls, serving as the primary escalation point between internal operations teams and trustee senior management, and advising on trustee selection for new CLO issuances Work with Investor Relations to help answer DDQ and direct investor questions Provide quarterly updates to upper management reflecting quarterly distributions Reconcile weekly PCV movements against trustee and internal trading activity Assist with ad hoc projects and initiatives across the CLO Surveillance team Qualifications & Experience 3-5 years of buy-side experience focused on leveraged loans and high yield; structured credit, fixed income, or similar relevant fields Familiarity with Bloomberg databases; extraction and monitoring Strong Excel and PowerPoint skills are required. Python and SQL experience a plus Ability to work with and extrapolate large amounts of data Team player with the ability to “wear multiple hats” Excellent work ethic; ownership mentality with high attention to detail and accountability Self-driven, able to learn quickly, with a strong attention to detail and problem-solving skills Ability to prioritize and work in a fast-paced environment Bachelor's degree required, Business, Economics, Finance, or related field Pay Range $150,000 - 175,000 The base salary range for this position is listed above and is dependent on individual candidate experience and skills. This position is also eligible for a discretionary annual bonus based on personal, team, and Firm performance. Compensation ranges are based on several factors including job function, level, and geographic location. Final offer amounts are determined by multiple factors including experience and expertise, and may vary from the amounts listed here. Redding Ridge Asset Management and its affiliates comply with applicable discrimination and equal opportunities legislation in all of its jurisdictions and do not discriminate in employment or recruitment based on race, color, religion, gender, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or any other protected characteristic under applicable law.

LSI SOLUTIONS founded in 1986, located in beautiful Victor, New York, is a dynamic and growing medical device company with over 500 employees dedicated to advancing minimally invasive surgical instruments through research, development, manufacturing, and marketing. We have doubled in size in just the last 4 years! The LSI Campus includes 10 buildings (170,000+ sq ft) on 95 meticulously cared for acres. We are searching for passionate people looking to make a difference in the medical device industry. By joining LSI SOLUTIONS an ISO 13485 certified company, you will become part of as energetic team working together to relentlessly pursue better patient outcomes with state-of-the-art devices. After all, our customer is ultimately the patient. POSITION TITLE: Quality Analyst I, II, III (Evening Shift) LOCATION: Onsite at LSI Solutions in Victor, NY HOURLY PAY RANGE: $21.00 per hour to $27.00 per hour Plus $2.00 per hour evening shift differential. SHIFT HOURS: (Evenings 2:30pm to 11:00pm) LOCATION: Onsite at LSI Solutions in Victor, NY ESSENTIAL FUNCTIONS: (Quality Control Inspection, Line Audit and Documentation Review preferred) Level I Process paperwork accurately and neatly. Work in Cleanroom Environment. Maintain consistent quality and workmanship. Conduct detailed records review. Search and locate documents in Grand Avenue Software (GAS). Perform all process steps within 2 product families. Properly transact materials in ERP system. Conduct inspection and in-process audit of material status throughout product realization. Ensure enforcement of good documentation practices within Device History Records. Originate Nonconformance reports. Segregate and control non-conforming product. Level II Perform Level I functions efficiently and effectively without continuous supervision. Understand and support Cleanroom and Quality System processes. Participate in the creation of metrics reports with Quality Engineers. Maintain databases to support metrics reporting. Participate in developing standard work instructions. Assist in internal audits, as necessary. Suggest process and system continuous improvements. Participate in Continuous Improvement Teams. Support Quality Engineers in project completion. Perform PM activities (i.e. bioburden, environmental monitoring). Level III Coordinate Nonconformance reports. Assist in supervision of staff and monitoring productivity. Assist in training of new employees and coaching existing employees. Assist team members. Be helpful and encouraging. ADDITIONAL RESPONSIBILITIES: All other duties as assigned. KNOWLEDGE, SKILLS & ABILITIES: Level I: Excellent verbal and written communication skills with various levels of management and coworkers. Demonstrated ability to follow instructions, both written and verbal. Able to communicate effectively with cross-functional teams in a manner that supports internal and external customers alike. Ability to exercise independent judgement as well as work alongside team members. Demonstrated proficiency using Microsoft Office applications including Excel. Working knowledge of ERP systems and other electronic databases. Maintain good and cooperative relationships with colleagues involved in other aspects of the process or operations in order to promote strong teamwork. Attention to detail, technical aptitude, and process-oriented troubleshooting skills necessary. Level II: Able to create metrics, maintain databases, analyze and recognize trends and inconsistencies. Experience with continuous improvement efforts of systems and processes. Familiarity assisting with quality audits. Level III: Demonstrated ability to assist in the supervision, training, and coaching of others. EDUCATION & EXPERIENCE: Associate degree in a technical discipline preferred. High School Diploma or equivalent and 2 years of demonstrated success in a highly regulated manufacturing environment acceptable in lieu of Associate degree. ASQ CQPA or CQA Certification preferred. Familiarity with GMPs, Quality Standards, and Regulatory Compliance is highly desired. Quality Control Inspection, Line Audit and Documentation Review preferred PHYSICAL DEMANDS AND WORK ENVIRONMENT: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Sitting, standing and/or walking for up to eight hours per day. Frequently required to lift and/or carry up to 40 lbs. Regularly required to talk and/or hear, see, see color, perform repetitive motion and reach. GENEROUS LSI BENEFITS INCLUDE: Bonus Plan, 401(k) plan with company match, Tuition Assistance, Employee Assistance Program (EAP) and Product Discounts 15 Paid Holidays, PTO, Sick Time Medical, Vision and Dental effective first day of employment Employee Referral Bonuses LSI SOLUTIONS is an equal opportunity employer and does not discriminate based on any legally protected status or characteristic. Minority/Female/Sexual Orientation/Gender Identity/Disability/Veteran.

Ask IT Consulting Inc, backed by a $500 million Microtek group company, provides an industry leading blend of technology, business consulting, and outsourcing services. Ask IT is a minority-owned enterprise; it has been founded on providing the highest quality possible and on the devotion to customer satisfaction. ASK IT consulting is an equal opportunity employer, which is a global staffing, consulting and technology solutions company, offering industry-specific solutions to fortune 500 clients and worldwide corporations. Job Description Job Profile- Human Services Change Management Analyst/ Change Management Analyst Duration-24 Months Location- Rochester, NY Candidates should have at least 60 months experience, and at least one of the following should apply 7. Experience working on researching and performing information gathering activities for the implementation of an automated human service system; 8. Experience identifying and documenting the scope of business process changes or enhancements required by procedural changes or by changes to federal, State or local laws and statutes. 9. Experience in change management planning and implementing change, including experience in self assessments and developing implementation action plans. 10. Experience working directly in a Child Welfare setting in New York State, local district, or voluntary agency in New York State or another state. 11. Experience facilitating small groups or teams and exhibiting leadership qualities to arrive at sound business solutions to improve current business practices. 12. Bachelor Degree Additional Information If you are interested in finding out more about opportunities near you, if you are in need of a staffing firm such as ours, or if you just have a question regarding your resume and career path, please email me at ryanaskitc.com

SQL Data Analyst Endeavor Streaming, part of Endeavor, is building the worlds most advanced content distribution platform for Content Creators, Global Brands, TV Broadcasters and Sports Federations. Role: SQL / Data warehouse (Redshift) / AWS experience required for this. Opportunity: You will assist in the management and growth of a large-scale data solution enabling TV everywhere with a worldwide leader specializing in digital video broadcasting, distribution, and monetization. You will build and manage solutions and processes that will grow and solve critical business needs. You will learn and implement new business processes and automate them with today's and tomorrow's technologies. You will be exposed to many exciting projects that will broaden your industry experience and continuously enhance your skills with new challenges. Responsibilities: Analyze and interpret complex data, patterns and processes Provide analysis, reports, dashboards, and insight of data supporting existing and new initiatives. Work with a team to define and implement solutions allowing the visibility of data and insight for use at the business level Manage, maintain, and report on the daily results of daily data jobs and processes both internally and externally Provide Root Cause Analysis and related documentation and communications of data issues and the data solutions we provide. Work with external clients and internal finance department on the delivery of data and reports. Skills: Bachelor's degree in Computer Science, Information Systems, Engineering, Mathematics, Quantitively-oriented degree, or a related field 3+ years as a data analyst or similar role. Must have a high degree of initiative and strong analytical skills Must have advanced skills in report development, SQL queries, views, functions, and stored procedures. Must have experience with relational databases, data lakes, data warehouses such as Redshift, and ETL/ELT data pipelines Proficiency with SQL and relational database concepts Must have experience working with AWS related technologies Must have experience working with an off-the-shelf Business Intelligence Dashboard product. Experience in meeting directly with business managers and their teams without direct support from their manager

An IT Security Analyst is a vital part of an organization's mission to protect its information assets. Salary range (depending on experience): $70k-$140k The role is to monitor, analyze, test, and maintain security technologies and processes in support of the achievement of regulatory and security requirements. As part of this work, it is important the Analyst have a working knowledge of the organization's information architecture and business processes. The IT Security Analyst works collaboratively with all departments in problem solving issues related to security configurations and processes. Strong communications skills and a high level of values are essential for this role. DUTIES AND RESPONSIBILITIES: Monitors organization's networks for security breaches and investigates a violation when one occurs. Installs, utilizes and maintains software, such as SIEMs, DLP, firewalls and data encryption programs, to protect sensitive information. Prepares reports that document security breaches and the extent of the damage caused by the breaches. Researches the latest information technology (IT) security trends. Helps plan and carries out an organization's way of handling security. Develops security standards and best practices for their organization. Recommends security enhancements to management or senior IT staff. Defines, implements and maintains corporate security policies. Conducts internal and external security audits. Protects digital files and information systems against unauthorized access, modification or destruction. Works with vendors to promote optimal functionality, including documentation, analyzing change requests, and upgrades to ensure that the most current versions are available. Advises team leadership on all aspects of planning and successful approaches to meeting project plan and goals. Follows established departmental policies, procedures, and technical standards. Works extended and non-standard hours as necessary to support security maintenance and implementation. Takes “on-call” rotation to provide twenty-four hour support when appropriate Is responsible for attending all annual mandatory educational programs as required by position. EDUCATION: Associate's Degree in Information Systems or related field required. Candidates with security relevant certifications (SANS, ISACA, ISC2) preferred. EXPERIENCE: Minimum of five years' work experience in Information Security as a Network Engineer or equivalent role. Experience with SIEM, IDPS, DLP is strongly desired.

An IT Security Analyst is a vital part of an organization's mission to protect its information assets. Salary range (depending on experience): $70k-$140k The role is to monitor, analyze, test, and maintain security technologies and processes in support of the achievement of regulatory and security requirements. As part of this work, it is important the Analyst have a working knowledge of the organization's information architecture and business processes. The IT Security Analyst works collaboratively with all departments in problem solving issues related to security configurations and processes. Strong communications skills and a high level of values are essential for this role. DUTIES AND RESPONSIBILITIES: Monitors organization's networks for security breaches and investigates a violation when one occurs. Installs, utilizes and maintains software, such as SIEMs, DLP, firewalls and data encryption programs, to protect sensitive information. Prepares reports that document security breaches and the extent of the damage caused by the breaches. Researches the latest information technology (IT) security trends. Helps plan and carries out an organization's way of handling security. Develops security standards and best practices for their organization. Recommends security enhancements to management or senior IT staff. Defines, implements and maintains corporate security policies. Conducts internal and external security audits. Protects digital files and information systems against unauthorized access, modification or destruction. Works with vendors to promote optimal functionality, including documentation, analyzing change requests, and upgrades to ensure that the most current versions are available. Advises team leadership on all aspects of planning and successful approaches to meeting project plan and goals. Follows established departmental policies, procedures, and technical standards. Works extended and non-standard hours as necessary to support security maintenance and implementation. Takes “on-call” rotation to provide twenty-four hour support when appropriate Is responsible for attending all annual mandatory educational programs as required by position. EDUCATION: Associate's Degree in Information Systems or related field required. Candidates with security relevant certifications (SANS, ISACA, ISC2) preferred. EXPERIENCE: Minimum of five years' work experience in Information Security as a Network Engineer or equivalent role. Experience with SIEM, IDPS, DLP is strongly desired.

The primary responsibility of the Data Analyst is to collaborate with leadership to identify opportunities for improvement through interpretation of various information across the facility. They will be responsible for keeping the vitals of the business up to date and presentable. Their goal will be to continuously identify areas lacking in strong metric reporting and coordinate with team leaders to customize dashboards and data flows. These initiatives include developing and implementing additional technologies such as tablets, software, and data processes. They will work closely with leaders across the business to quickly identify opportunities Essential Duties and Responsibilities: * Create and maintain various informational graphics to convey metrics accurately and quickly to department leaders * Pull data from facility software and parse crucial operational insights such as scrap percent, utilization, overages, as well as KPIs dictated by business leaders * Maintain KPIs and ensure data is up to date and relevant for current business direction * Remove dated, corrupted, or otherwise unusable data from databases * Assist with data acquisition and develop additional processes to capture manufacturing data accurately and consistently * Develop departments with Industry 4.0 ideologies and standard practices * Use statistical tools to identify, analyze, and interpret patterns and trends in complex data sets that will help the organization navigate * Assign numerical value to essential business functions so that performance can be assessed and trended over periods of time * Prepare reports for leadership stating patterns, trends, and predictions using relevant data * Develop automated tools to assist with data acquisition, data queries, and data shaping * Assist with training on new processes and procedures for data acquisition * Continuously analyze and identify room for improvement on all databases including ERP and QMS related software * Support initiatives for data integrity and normalization * Assess software and hardware needs to assist with strategic decisions on new and existing systems * Troubleshoot database environments and reports to ensure informational integrity and accuracy Education, Skills, and Experience: * AS/BA in Computer/Data Science * 3 to 5 years' experience * Preferred experience with any of the following: SQL/ R/ MATLAB/ Python * Preferred experience with BI software such as Tableau/ Power BI * Proficient with Microsoft 365

Job Description Banyan Software provides the best permanent home for successful enterprise software companies, their employees, and customers. We are on a mission to acquire, build and grow great enterprise software businesses all over the world that have dominant positions in niche vertical markets. In recent years, Banyan was named the #1 fastest-growing private software company in the US on the Inc. 5000 and amongst the top 10 fastest-growing companies by the Deloitte Technology Fast 500. Founded in 2016 with a permanent capital base setup to preserve the legacy of founders, Banyan focuses on a buy and hold for life strategy for growing software companies that serve specialized vertical markets. Alpine Software: Banyan's Portfolio Company Alpine Software, founded in 1994 and based in Rochester, NY, develops and sells leading SaaS products to fire departments, serving over 600 customers primarily across the US. Our flagship product, RedNMX, offers a comprehensive suite of fire department management tools, including dispatching, call reporting, personnel management, inventory management, and mobile tracking. The Application Support Analyst provides high-quality customer service and advanced technical support to the company's clients. This role handles complex product issues, collaborates with internal teams to improve product quality, contributes to documentation and workflows, and ensures that fire departments receive fast, accurate, and reliable assistance. This is a full-time, in-office position (9:00 AM - 5:00 PM EST) at the company's Rochester headquarters. Salary Range: USD $55,000- $60,000 Role & Responsibilities: Client Support & Troubleshooting Serve as the first point of contact (phone, email, ticket) for customer inquiries related to the RMS platform and associated modules. Triage, investigate, and resolve complex technical issues using the ticket management system (Zendesk). Provide hands-on troubleshooting including: RMS workflows (Incidents, NFIRS/NERIS, Scheduling, Personnel, Training, Assets, etc.) CAD integration behavior User permissions and configuration Data imports/exports and validation Client-side and server-side setup, including basic SQL checks Clearly document issue details, root cause, and resolution steps. Client Coaching & Best Practices Educate clients on system features, workflows, and recommended usage patterns. Help customers get the most value from the company's solutions through process coaching and configuration guidance. Maintain a strong customer-first mindset and set clear expectations throughout each support engagement. Internal Collaboration Work closely with QA, Product, and Engineering teams by: Filing clear and reproducible bug reports Identifying recurring issues and recommending improvements Participating in release validation and regression testing as needed Assist with the creation and maintenance of knowledge-base articles, client documentation, and internal runbooks. Continuous Learning & Process Improvement Develop a deep understanding of the company's software modules, integration architecture, and the broader fire-service software ecosystem. Continuously improve troubleshooting skills through training, internal learning opportunities, and hands-on experience. Follow all support workflows and escalate issues appropriately when complexity exceeds defined thresholds. Actively contribute ideas that reduce ticket volume, improve resolution time, and enhance customer satisfaction. Required Experience: 2+ years of client-facing software support experience, preferably in a technical or enterprise application environment. Prior experience troubleshooting multi-module or workflow-based software systems. Excellent troubleshooting and analytical skills. Strong written and verbal communication skills. Ability to understand complex workflows and translate them into user-friendly guidance. High attention to detail and accuracy in documentation. Ability to multi-task while maintaining productivity in a fast-paced environment. Professional, calm, and empathetic client communication style. Ability to escalate appropriately based on urgency or risk. Strong ownership mindset with a commitment to delivering an outstanding support experience. Preferred Skills: Experience with Fire/EMS RMS software, CAD systems, NFIRS, or NERIS. Experience using a ticket system (preferably Zendesk). Comfort with SQL queries (reading logs, running basic selects). Experience with software installation, configuration, or upgrade processes. Familiarity with public-safety workflows or fire-service operations. Benefits & perks: Competitive salary + performance bonus Health, dental, vision, and 401(k) with match On-site role with occasional work-from-home flexibility PTO, company holidays, volunteer time off Annual professional-development budget Diversity, Equity, Inclusion & Equal Employment Opportunity at Banyan: Banyan affirms that inequality is detrimental to our Global Teams, associates, our Operating Companies, and the communities we serve. As a collective, our goal is to impact lasting change through our actions. Together, we unite for equality and equity. Banyan is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance. Beware of Recruitment Scams We have been made aware of individuals fraudulently posing as members of our Talent Acquisition team and extending fake job offers. These scams may involve requests for personal information or payment for equipment. Protect yourself by following these steps: Verify that all communications from our recruiting team come from an @banyansoftware.com email address. Remember, employers will never request payment or banking information during the hiring process. If you receive a suspicious message, do not respond - instead, forward it to ************************** and/or report it to the platform where you received it. Your safety and security are important to us. Thank you for staying vigilant.

Allow your passion for improving lives to shine in this role where you'll be responsible for customer relationship management through the effective application of technical knowledge to install/implement, service, test, and troubleshoot complex solutions on IT networks to ensure a high quality of service in delivering real time patient data requirements. Your role: * Provide technical recommendations that best suit the environment based on customer requirements, support the transition from a break fix operating model to a customer solutions focused operating model. Drive continuous improvement of implementation methodology and service offerings; actively support to implement service strategies to achieve customer loyalty. * Actively participate as a member of the regional work team, collaborating with a diverse team of internal and external resources to include clinical, sales, and service partners. Coordinate project resources and tasks, enabling team members to focus on customer deliverables. * Perform all administrative duties within established Philips, State, and Federal regulatory requirements and timeframes including timesheets, service work orders, expense reports, Field Change Orders (FCO), preventative maintenance (PM), installation documents, site and service documentation, and other related paperwork. Adhere to established training, quality, and safety requirements. * Install complex, multi-phased systems comprised of IT infrastructure and patient monitoring equipment in both clinical and non-clinical environments (build, deploy, and/or integrate solutions). Provide a technical review of system configuration to ensure viability of system performance during implementations; diagnose and resolve electronic, networking, and mechanical problems. * Approximately 70% travel across the specified geography is required. The average driving time is 1-4 hours daily. Occasional overnight stays and travel by air and/or train may be required. You're the right fit if: * You've acquired 3+ years of professional working experience in the IT technologies or electronics industry, preferably in a field or hospital-based service environment. Experience with patient monitoring, telemetry units, ventilators, and defibrillators highly preferred. * Your skills include network configuration and/or troubleshooting experience, and you have obtained the Cisco Certified Network Associate (CCNA) certification (or required to obtain within 6 months from beginning of employment). * You have a bachelor's degree in computer science, electronics, biomedical, or other related disciplines or equivalent combination of education and above listed experience. * You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this Field Service position. * You must be able to: * Work in an office/home office and/or remote setting, as well as in a hospital/healthcare environment; adhere to requirements. * Work flexible hours (based on business needs to include overtime, weekends, and on-call rotations). * Wear all required personal protective equipment. How we work together We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company's facilities. Field roles are most effectively done outside of the company's main facilities, generally at the customers' or suppliers' locations. This is a field role. About Philips We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others. * Learn more about our business. * Discover our rich and exciting history. * Learn more about our purpose. * Learn more about our culture. Philips Transparency Details The hourly pay range for this position in NY is $37.00 to $58.00, plus overtime eligible. This role also includes field service incentive bonus plans, on-call pay, company fleet/car, training, and advancement opportunities. The actual base pay offered may vary depending on multiple factors including, job-related knowledge/skills, experience, business needs, geographical location, and internal equity. In addition, other compensation, such as an annual incentive plan, sales commission or long-term incentives may be offered. Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more. Details about our benefits can be found here. At Philips, it is not typical for an individual to be hired at or near the top end of the range for their role and compensation decisions are dependent upon the facts and circumstances of each case. Additional Information US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future. Company relocation benefits will not be provided for this position. For this position, you must reside in or within commuting distance to Buffalo, Rochester, and Syracuse, NY. This requisition is expected to stay active for 45 days but may close earlier if a successful candidate is selected or business necessity dictates. Interested candidates are encouraged to apply as soon as possible to ensure consideration. Philips is an Equal Employment and Opportunity Employer including Disability/Vets and maintains a drug-free workplace.

As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive. Job Location (Full Address): 90 Crittenden Blvd, Rochester, New York, United States of America, 14642 Opening: Worker Subtype: Regular Time Type: Full time Scheduled Weekly Hours: 40 Department: 500055 SMH Hematology/Oncology Work Shift: UR - Day (United States of America) Range: UR URG 106 Compensation Range: $44,419.00 - $62,186.00 The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job's compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations. Responsibilities: Supports the development of methods for data collection, analysis, and reporting for a department or school. Analyzes and interprets data using statistical techniques. Assists with the creation of presentations and reports based on findings, which includes collating, modeling, interpreting and analyzing data. Collects data requirements, analyzes and determines technical issues, and design ad-hoc reports. Collects, analyzes and documents business requirements and supports translation into function and system requirement specifications. JOB DUTIES AND RESPONSIBILITIES: - Assists with tracking and compiling of comprehensive business metric data for evaluating effectiveness of programs, processes, or practices. Protects and ensures confidentiality of data per applicable policies and procedures (i.e. HIPPA etc.). Assists with building business solutions based on data. - Collects requirements and designs reports to meet data analysis needs. Assists in the preparation of detailed documentation and/or reporting, in the case of external audit. Supports audit process and assists with compilation of required documentation. - Updates and maintains the integrity of assigned databased on an ongoing basis. - Consults with user groups to assess data preparation and data management needs, program design, and general user interface testing. Supports the evaluation of new technology and resources, and the impact of those new technologies, for improving data outcomes. - Assists in the development of standard operating procedures, process maps, code manuals and project plans for all major reporting projects, as needed. QUALIFICATIONS: Bachelor's Degree in statistical analysis, data base management, or related discipline required. 1 year of experience with data analysis or customer resource management systems required or equivalent combination of education and experience. Strong attention to detail and strong organizational, data analysis and problem-solving skills required. Familiarity with statistics and statistical analysis, advanced knowledge of Microsoft Excel, ability to visually portray data preferred. The University of Rochester is committed to fostering, cultivating, and preserving an inclusive and welcoming culture to advance the University's Mission to Learn, Discover, Heal, Create - and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion, creed, sex, sexual orientation, citizenship status, or any other characteristic protected by federal, state, or local law (Protected Characteristics). This commitment extends to non-discrimination in the administration of our policies, admissions, employment, access, and recruitment of candidates, for all persons consistent with our values and based on applicable law.

Job TitleTechnical Consultant - Patient Monitoring (Field: Buffalo/Rochester/Syracuse, NY) Job Description Allow your passion for improving lives to shine in this role where you'll be responsible for customer relationship management through the effective application of technical knowledge to install/implement, service, test, and troubleshoot complex solutions on IT networks to ensure a high quality of service in delivering real time patient data requirements. Your role: Provide technical recommendations that best suit the environment based on customer requirements, support the transition from a break fix operating model to a customer solutions focused operating model. Drive continuous improvement of implementation methodology and service offerings; actively support to implement service strategies to achieve customer loyalty. Actively participate as a member of the regional work team, collaborating with a diverse team of internal and external resources to include clinical, sales, and service partners. Coordinate project resources and tasks, enabling team members to focus on customer deliverables. Perform all administrative duties within established Philips, State, and Federal regulatory requirements and timeframes including timesheets, service work orders, expense reports, Field Change Orders (FCO), preventative maintenance (PM), installation documents, site and service documentation, and other related paperwork. Adhere to established training, quality, and safety requirements. Install complex, multi-phased systems comprised of IT infrastructure and patient monitoring equipment in both clinical and non-clinical environments (build, deploy, and/or integrate solutions). Provide a technical review of system configuration to ensure viability of system performance during implementations; diagnose and resolve electronic, networking, and mechanical problems. Approximately 70% travel across the specified geography is required. The average driving time is 1-4 hours daily. Occasional overnight stays and travel by air and/or train may be required. You're the right fit if: You've acquired 1+ year of professional working experience in the IT technologies or electronics industry, preferably in a field or hospital-based service environment. Experience with patient monitoring, telemetry units, ventilators, and defibrillators highly preferred. Your skills include network configuration and/or troubleshooting experience, and you have obtained the Cisco Certified Network Associate (CCNA) certification (or required to obtain within 6 months from beginning of employment). You have a bachelor's degree in computer science, electronics, biomedical, or other related disciplines or equivalent combination of education and above listed experience. You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this Field Service position. You must be able to: Work in an office/home office and/or remote setting, as well as in a hospital/healthcare environment; adhere to requirements. Work flexible hours (based on business needs to include overtime, weekends, and on-call rotations). Wear all required personal protective equipment. How we work together We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company's facilities. Field roles are most effectively done outside of the company's main facilities, generally at the customers' or suppliers' locations. This is a field role. About Philips We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others. Learn more about our business. Discover our rich and exciting history. Learn more about our purpose. Learn more about our culture. Philips Transparency Details The hourly pay range for this position in NY is $32.00 to $49.00, plus overtime eligible. This role also includes field service incentive bonus plans, on-call pay, company fleet/car, training, and advancement opportunities. The actual base pay offered may vary depending on multiple factors including, job-related knowledge/skills, experience, business needs, geographical location, and internal equity. In addition, other compensation, such as an annual incentive plan, sales commission or long-term incentives may be offered. Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more. Details about our benefits can be found here. At Philips, it is not typical for an individual to be hired at or near the top end of the range for their role and compensation decisions are dependent upon the facts and circumstances of each case. Additional Information US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future. Company relocation benefits will not be provided for this position. For this position, you must reside in or within commuting distance to Buffalo, Rochester, and Syracuse, NY. This requisition is expected to stay active for 45 days but may close earlier if a successful candidate is selected or business necessity dictates. Interested candidates are encouraged to apply as soon as possible to ensure consideration. Philips is an Equal Employment and Opportunity Employer including Disability/Vets and maintains a drug-free workplace.

Greenlight Networks is seeking a part-time Revenue Operations Analyst to assist our team! This role involves multiple facets of performance tracking and reporting, and close collaboration across the marketing, sales and customer experience teams. The candidate should have a foundation in using data to evaluate and optimize sales/marketing efforts to generate revenue. This role requires hands-on experience with Excel and other data analysis technologies. The candidate should possess natural curiosity, be able to work on multiple projects simultaneously in a fast-paced environment and meet deadlines while maintaining a focus on quality work. Key Responsibilities: Data Collection & Cleaning: Assist in the gathering and cleansing/scrubbing of data from multiple sources (CRM, Billing, etc). Analysis: On-going evaluation of data to identify trends that may highlight opportunities and/or issues. Reporting & Visualization: Create dashboards, reports, and presentations to communicate findings to stakeholders. Strategy Support: Assist marketing teams with data-driven decisions, A/B testing, and optimization. Education & Experience: Working toward or have a Bachelor's degree in Marketing, Business, or a related field. Strong analytical skills with large data sets and quantitative analysis. Comfortable in a fast-paced environment and able to pivot quickly, adjust to new priorities, and remain calm under pressure. Genuine curiosity and willingness to learn new technology. Compensation: Our job titles may span more than one career level. The hourly pay range for this position is $21.00/hr - 24.00/hr. The actual salary offered to a candidate may be influenced by a variety of factors, such as: training, transferable skills, work experience, education, business needs, market demands and work location. The base pay range is subject to change and may be modified in the future. More information on offered benefits, which include health, welfare, and retirement, are available at ************************************

Job Description At Just Solutions, Inc., our goal is to optimize how commercial clients navigate the online world and make it easier for businesses to serve their own customers. We're ready to grow, and we need an MSP - Tech Solutions Consultant to secure more business for our Fairport, NY team. With full-time, part-time, and contract positions available, this could either be a vibrant career or a great way to earn some additional income. Keep reading to learn more! COMPENSATION: MSP - Tech Solutions Consultant Perks: Earning potential of $50,000 - $100,000 per year, depending on base pay, commission, and bonuses New agreement commissions, 6-month retention bonuses, and annual/renewal bonuses to reward your long-term success Hybrid in-office/remote schedule Ability to take charge of your earnings and have greater control over your paycheck Full-Time Benefits Package: Health, dental, and vision insurance HSA/FSA Life insurance Short- and long-term disability Bonus structure PTO 401(k) with company match Growth opportunities Incentives for earning additional certifications YOUR CONTRIBUTIONS: Full- and part-time shifts are available 8:00 am - 5:00 pm, Monday - Friday. Our MSP - Tech Solutions Consultant is a member of our sales and business development team, and you'll be responsible for reaching out to company leaders, learning about their technology needs, and explaining why we have the solutions they're looking for. You'll need to be highly communicative, strategic, and persuasive to succeed. Your day includes: Proactively identifying and contacting small- to mid-sized businesses about their technology needs and deficiencies Learning about clients' technological challenges and explaining how we can solve these issues Demonstrating technological expertise, fostering trust with business leaders, and supporting ongoing client retention Working with the technical team to onboard, retain, and impress clients MUST-HAVES: High levels of emotional intelligence with the ability to adjust your approach to fit the customer Ability to clearly explain technology in simple terms, thoroughly answer questions, and explain how the solution aligns with the client's needs Persistent yet respectful mentality with the ability to recognize when to push and when to back off Strong consultation, networking, and business development skills Strong desire to supplement your current income with a recurring revenue stream! If you have broker, B2B sales, or commercial real estate experience, you could be the perfect fit! JOIN US! Just Solutions, Inc. is so much more than an IT company! We're a full-service technology partner dedicated to helping businesses thrive in a fast-paced digital world. From network infrastructure and cloud solutions to security and system optimization, we provide end-to-end support that keeps our clients connected and competitive. With over 25 years of experience, we deliver innovative solutions and exceptional service to meet the evolving needs of modern businesses. If you're passionate about solving complex challenges and driving technological progress, we want to hear from you! Hit "apply today" to become our full- or part-time MSP - Tech Solutions Consultant! Must have the ability to pass a background check Job Posted by ApplicantPro

Banyan Software provides the best permanent home for successful enterprise software companies, their employees, and customers. We are on a mission to acquire, build and grow great enterprise software businesses all over the world that have dominant positions in niche vertical markets. In recent years, Banyan was named the #1 fastest-growing private software company in the US on the Inc. 5000 and amongst the top 10 fastest-growing companies by the Deloitte Technology Fast 500. Founded in 2016 with a permanent capital base setup to preserve the legacy of founders, Banyan focuses on a buy and hold for life strategy for growing software companies that serve specialized vertical markets. Alpine Software: Banyan's Portfolio Company Alpine Software, founded in 1994 and based in Rochester, NY, develops and sells leading SaaS products to fire departments, serving over 600 customers primarily across the US. Our flagship product, RedNMX, offers a comprehensive suite of fire department management tools, including dispatching, call reporting, personnel management, inventory management, and mobile tracking. The Application Support Analyst provides high-quality customer service and advanced technical support to the company's clients. This role handles complex product issues, collaborates with internal teams to improve product quality, contributes to documentation and workflows, and ensures that fire departments receive fast, accurate, and reliable assistance. This is a full-time, in-office position (9:00 AM - 5:00 PM EST) at the company's Rochester headquarters. Salary Range: USD $55,000- $60,000 Role & Responsibilities: Client Support & Troubleshooting Serve as the first point of contact (phone, email, ticket) for customer inquiries related to the RMS platform and associated modules. Triage, investigate, and resolve complex technical issues using the ticket management system (Zendesk). Provide hands-on troubleshooting including: RMS workflows (Incidents, NFIRS/NERIS, Scheduling, Personnel, Training, Assets, etc.) CAD integration behavior User permissions and configuration Data imports/exports and validation Client-side and server-side setup, including basic SQL checks Clearly document issue details, root cause, and resolution steps. Client Coaching & Best Practices Educate clients on system features, workflows, and recommended usage patterns. Help customers get the most value from the company's solutions through process coaching and configuration guidance. Maintain a strong customer-first mindset and set clear expectations throughout each support engagement. Internal Collaboration Work closely with QA, Product, and Engineering teams by: Filing clear and reproducible bug reports Identifying recurring issues and recommending improvements Participating in release validation and regression testing as needed Assist with the creation and maintenance of knowledge-base articles, client documentation, and internal runbooks. Continuous Learning & Process Improvement Develop a deep understanding of the company's software modules, integration architecture, and the broader fire-service software ecosystem. Continuously improve troubleshooting skills through training, internal learning opportunities, and hands-on experience. Follow all support workflows and escalate issues appropriately when complexity exceeds defined thresholds. Actively contribute ideas that reduce ticket volume, improve resolution time, and enhance customer satisfaction. Required Experience: 2+ years of client-facing software support experience, preferably in a technical or enterprise application environment. Prior experience troubleshooting multi-module or workflow-based software systems. Excellent troubleshooting and analytical skills. Strong written and verbal communication skills. Ability to understand complex workflows and translate them into user-friendly guidance. High attention to detail and accuracy in documentation. Ability to multi-task while maintaining productivity in a fast-paced environment. Professional, calm, and empathetic client communication style. Ability to escalate appropriately based on urgency or risk. Strong ownership mindset with a commitment to delivering an outstanding support experience. Preferred Skills: Experience with Fire/EMS RMS software, CAD systems, NFIRS, or NERIS. Experience using a ticket system (preferably Zendesk). Comfort with SQL queries (reading logs, running basic selects). Experience with software installation, configuration, or upgrade processes. Familiarity with public-safety workflows or fire-service operations. Benefits & perks: Competitive salary + performance bonus Health, dental, vision, and 401(k) with match On-site role with occasional work-from-home flexibility PTO, company holidays, volunteer time off Annual professional-development budget Diversity, Equity, Inclusion & Equal Employment Opportunity at Banyan: Banyan affirms that inequality is detrimental to our Global Teams, associates, our Operating Companies, and the communities we serve. As a collective, our goal is to impact lasting change through our actions. Together, we unite for equality and equity. Banyan is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance. Beware of Recruitment Scams We have been made aware of individuals fraudulently posing as members of our Talent Acquisition team and extending fake job offers. These scams may involve requests for personal information or payment for equipment. Protect yourself by following these steps: Verify that all communications from our recruiting team come from an @banyansoftware.com email address. Remember, employers will never request payment or banking information during the hiring process. If you receive a suspicious message, do not respond - instead, forward it to ************************** and/or report it to the platform where you received it. Your safety and security are important to us. Thank you for staying vigilant.