Solutions analyst job description

Experience Level: 5+ years' experience with telecom systems or Call Center expertise.

Nice to Have Skills: Prepare and execute testing, including setting up Test Toll Free Number, testing all Routing and Agents in CPOD with Test Toll Free Number.

Schedule/Hours: M-F Day shift CST, Manager is on EST(WV)

Job Description:

This role works with the USCAN Technology Team to manage and troubleshoot telephone systems that are used by customers and Healthcare employees.

Manage and troubleshoot telephone systems (20-30%)

Connect and troubleshoot CCaaS

Understand, maintain and update:

Skill routing

Difference between H.323 and SIP stations

Holiday tables

Communicate with users and stakeholders

Manage project on updating / replacing telecom system (70-80%)

Work with call center managers to assess current and future need, including creating surveys to gather feedback

Gather information, map out and document current system structure and call flows

Research and assess appropriate technology for call centers

Plan transitions from old to new technology

Update System Translations in Existing Avaya Switch and CPOD

Verify and update programming in Avaya CPOD

Update Documentation with New Avaya CPOD numbering

Prepare and execute testing, including setting up Test Toll Free Number, testing all Routing and Agents in CPOD with Test Toll Free Number

Train users, including scheduling Basic Agent, training users and stakeholders before Go Lives

Go Live preparation & execution, including preparing Go Live schedules, communicating with stakeholders, scheduling Porting from Existing Circuit to CPOD Circuit, testing all Routing and Agents After Toll Free Transfer, providing 1st day live support

Qualifications/Requirements

5+ years' experience with telecom systems or Call Center expertise

Strong analytical, procedural and process skills experience

Excellent oral and written communications skills

Innovation, planning & documentation, develop new ideas through collaboration, document, plan, market, execute on creative ideas

Team oriented, able to motivate and work well with diverse, cross-functional teams

Able to work US standard working hours (Central or Eastern Time preferred) + flex time as needed.

About MARS Solutions Group:

MARS Solutions Group is an IT staffing firm with access to a wide variety of jobs at various clients across the country. We operate with the consultant's best interests in mind and align them with roles that match their skills, aspirations, and interests. MARS values our relationships with consultants. Therefore, we will stay in touch throughout the duration of the contract to ensure the job is going well and that the role meets their career development needs.

Global Structured Solutions Analyst - (220001SS) Description Global Structured Solutions Analyst

Jefferies is seeing an analyst for the Global Structured Solutions Group. The GSS team creates, markets and trades structured notes on behalf of the firm as well as other third-party issuers. The analyst will support the desk with customer presentations, financial analysis, product structure scenarios, pricing of transactions, trade execution and response to client inquiries.

Responsibilities:

Assist with pricing, execution, and booking of various fixed income derivative and structured note transactions
Prepare client backtesting, scenario analysis, and presentations
Manage ISDA/documentation process
Run or help automate various calibration and analytic processes
Work seamlessly with various areas of the firm to manage operational efficiency and manage non-market risk

Qualifications
Bachelor's degree in business or finance or equivalent experience
1-3 years of front office experience in fixed income or investment banking
Strong sales and communication skills
Strong financial modeling and analytical skills
In depth knowledge of Excel for trade modeling and Word for client presentations
Coding knowledge preferred
Ability to learn quickly all aspects of our business

At Jefferies, we believe that diversity fosters creativity, innovation and thought leadership through the infusion of new ideas and perspectives. We have made a commitment to building a culture that provides opportunities for all employees regardless of our differences and supports a workforce that is reflective of the communities where we work and live. As a result, we are able to pool our collective insights and intelligence to provide fresh and innovative thinking for our clients.
Jefferies is an equal employment opportunity employer. We practice equal opportunity for all, and all qualified applicants will receive consideration for employment without regard to race, creed, color, national origin, ancestry, religion, gender, pregnancy, age, physical or mental disability, marital status, sexual orientation, gender identity or expression, veteran or military status, genetic information, reproductive health decisions, or any other factor protected by law. We are committed to hiring the most qualified applicants and complying with all federal, state, and local equal employment opportunity.
Primary Location: US-NY-ManhattanJob: Sales/TradingOrganization: Fixed IncomeSchedule: Full-time Job Posting: Aug 1, 2022, 7:19:07 PM

Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you.

We are looking for an entry-level Security Solutions Analyst to support internal security consulting engagements at Equifax. The ideal candidate is new to the security architecture field with basic security and/or technical experience. They should be eager to learn about security architecture and grow into a security solutions architect within Equifax's internal Security Advisory Services organization.
What you will do:
Focus on the critical few objectives that add the most value and consistently delivers results that meet or exceed expectations Meet all team deadlines and responsibilities, listens to others and values opinions, helps team leader to meet goals, proactively supports other team members, welcomes newcomers and promotes a team atmosphere, and builds relationships across the organization Break down problems into smaller components, understands underlying issues, can simplify and process complex issues, understands the critical details Prioritize and organize own work to meet deadlines and deliver quality results Assist in developing automated tools to assist with streamlining security control validation Perform cross-functional collaboration with the other members of the information security team to manage information security risk identification, mitigation and acceptance processes in coordination with security operations; risk planning, mitigation and remediation to address information security deficiencies Provide counsel to ensure that internally developed and commercially available business applications include adequate Information Security controls; Consult process owners on the identification, development and testing of Information Security controls for risk mitigation effectiveness Identifies potential areas of compliance vulnerability and risk; develops/implements corrective action plans for resolution of problematic issues, and provides general guidance on how to avoid or deal with similar situations in the future Collaborate closely with the various Security and Information Technology teams globally to insure that they follow Corporate Security Policies to protect the enterprise, and that policies, best practices, and Security Standards are implemented uniformly across the company

What you will need:
Bachelor degree in Computer Science, Engineering or other similar technical degree, or equivalent experience1-2 years of basic experience developing in common scripting languages (Python, Perl, etc.) Previous cyber security experience and/or cyber security certifications

What could set you apart:
Excellent verbal, interpersonal and written communication skills IT Engineering skills and experience Technical consulting experience Cloud Architecture, design and security experience General threat and vulnerability knowledge Demonstrated outstanding level of professionalism, including ability to exercise good judgment, discretion, tact, and diplomacy Excellent problem solving skills with ability to analyze situations, identify existing or potential problems and recommend solutions

Primary Location:
USA-Atlanta JV White

USA-Atlanta Corporate,
USA-Atlanta-One-Atlantic-Center,
USA-St. Louis-2330 Ball

Function:
Function - Security Governance and Compliance

Schedule:
Full time