Solutions analyst jobs in Mountain View, CA - 1,778 jobs

Waymo is an autonomous driving technology company with the mission to be the world's most trusted driver. Since its start as the Google Self-Driving Car Project in 2009, Waymo has focused on building the Waymo Driver-The World's Most Experienced Driver™-to improve access to mobility while saving thousands of lives now lost to traffic crashes. The Waymo Driver powers Waymo's fully autonomous ride-hail service and can also be applied to a range of vehicle platforms and product use cases. The Waymo Driver has provided over ten million rider-only trips, enabled by its experience autonomously driving over 100 million miles on public roads and tens of billions in simulation across 15+ U.S. states. At Waymo Insurance, you will work on the cutting edge of emerging risk and related issues surrounding our transformational autonomous driving technology and help drive our business lines forward from technology ideation through scaled commercial deployment. We partner with our legal, public policy, safety, security and privacy experts to evaluate and manage risks for the autonomous driving world to come, advising on insurance trends, evaluating and quantifying product liability, auto, cyber and related risks to ensure we build the appropriate risk and insurance frameworks to support and protect our users around the world. We collaborate with our business development, product partnership, strategy and operations teams in the execution of our business plans to ensure the company's interests are well protected from existing, new and emerging risks. We support the legal, policy and regulatory teams as they optimize our exposure in line with our risk appetite through the review of contracts, evaluation and shaping of emerging law and regulation at both the state and federal level. And we anticipate, quantify and mitigate emerging risk by maintaining active relationships and frequent contact with insurance and AV industry partners. In this hybrid role, you will report to a Claims Manager within the Risk & Insurance Team You will: Provide support to the Claim Team through the creation of strategies, tools and processes (documenting all) to handle the unique nature of claims in an autonomous vehicle. Help in executing the long term, innovative vision of the claim process through partnerships, internal stakeholders, and individual effort. Professional interactions with internal stakeholders, helping to drive out requirements and coordinate work between the Claims Team (Risk & Insurance) and those other departments. Support the claim function, in day-to-day claim activities as a resource and SME relative to claim handling, oversight and processes. This may entail both routine and complex claim handling functions - to include, but not be limited to, investigations, issue identifications, negotiations, and claim handling partner oversight. Provide in-depth analysis, trend analysis and report creation to support claim leadership's analysis of the operation and Waymo exposures. Be the primary point of contact relative to all maintenance, improvements and integrations associated with Waymo's RMIS platform. You have: 7+ years insurance claim analyst experience (preferably related to commercial and/or personal auto lines of coverage) and 5+ years experience as a claim handler (preferrably in Auto Liability) Experience working on claim projects and both creating and documenting claim processes but also identifying bottlenecks in processes and being able to escalate and/or provide recommendations for enhancement/improvement. Experience relative to claim handling, to include, but not be limited to the ability to investigate and triage complex claims, with key issue identification skills, and claim evaluation and negotiation skills. Advanced communication skills which are critical to building consensus across areas of influence (external and/or internal relationships), team, and/or matrix environment. The ability to document within different systems, use RMIS platforms, have efficiency within the Google suite of products and effectively write, communicate, track, and document requirements for projects. We prefer: Experience with US and International markets CPCU, AIC and/or SCLA Bachelors degree Travel Requirements: Minimal to none The expected base salary range for this full-time position across US locations is listed below. Actual starting pay will be based on job-related factors, including exact work location, experience, relevant training and education, and skill level. Your recruiter can share more about the specific salary range for the role location or, if the role can be performed remote, the specific salary range for your preferred location, during the hiring process. Waymo employees are also eligible to participate in Waymo's discretionary annual bonus program, equity incentive plan, and generous Company benefits program, subject to eligibility requirements. Salary Range$125,000-$157,000 USD #J-18808-Ljbffr

A leading tech company in San Francisco seeks an Application Support Specialist. The role ensures smooth software and hardware operations, provides end-user support, and coordinates with development teams. Responsibilities include troubleshooting, documenting resolutions, and participating in product testing. Ideal candidates have expertise in customer service, problem analysis, and technical support, contributing to enhanced user experience and satisfaction. #J-18808-Ljbffr

About Gamma Gamma is building the creative layer for modern communication. Every month, over a billion people create presentations, but the tools they use have not evolved in decades. We are changing that by using AI to disrupt a massive market. Millions rely on Gamma to create, teach, and persuade, creating more than 1 million gammas every day. We've reached a $2.1B valuation, crossed $100M in annual recurring revenue, and have been profitable since 2023. Gamma is warm, quirky, and fueled by curiosity. About the role You'll build the data foundation that enables everyone at Gamma to make faster, smarter decisions. As we continue to grow past $100M ARR with a data‑savvy, decentralized team, you will create a single source of truth, standardize metrics, and make self‑service analytics safe and reliable. You'll partner with product, growth, marketing, and support teams to turn data into action and prototype AI‑driven tools. What you'll do Own key reports and dashboards that show the pulse of the business, redefining metrics like activation and retention Standardize metrics and build systems so teams can self‑serve reliable data from one source of truth Collaborate with product, growth, marketing, and support teams to turn questions into insights and actionable systems Lead metrics reviews with stakeholders and build ad‑hoc reports for sales and GTM teams Run experiments on our core growth funnel, exploring opportunities in churn reduction, pricing, and growth efficiency Prototype AI‑driven tools that make experimentation, reporting, and anomaly detection faster and smarter What you'll bring 3-5 years of experience as a data analyst or analytics engineer, ideally at high‑growth startups Expert‑level SQL skills and ability to work with large, complex datasets Product sense and understanding of growth loops, with track record of moving key metrics AI‑native mindset and experience leveraging AI tools to accelerate analysis and decision‑making Ability to educate and empower teams to be self‑sufficient with data Strong communication skills and comfort working cross‑functionally with product, engineering, marketing, and support Python experience or past engineering background building internal tools (Nice to have) Experience with BI tools like Metabase, Looker, or similar platforms (Nice to have) Compensation Compensation range will be determined by multiple factors, including but not limited to experience and expertise in the requirements listed above. Culture and Team Gamma is full of imaginative, passionate people who take their work seriously but not themselves. The culture is warm, a little quirky, and fueled by curiosity. We care about craft, move with intention, and don't mind getting a little scrappy. It's fast, creative, and occasionally chaotic- but that's what makes it interesting. Meet the team of dreamers and doers based in beautiful San Francisco. #J-18808-Ljbffr

A healthcare technology company in San Francisco is seeking a Senior Product Manager to lead the global integrations strategy. You will design APIs and SDKs to facilitate seamless integration within healthcare systems. This role requires extensive PM experience and a strong understanding of interoperability ecosystems. Join a mission-driven team working to enhance healthcare delivery while maintaining a human touch. #J-18808-Ljbffr

About Anthropic Anthropic's mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems. About the role We are looking for a Senior Business Systems Analyst to join our Finance Systems team at Anthropic. In this role, you will be responsible for the hands‑on administration, optimization, and support of our financial planning and analysis systems. You'll work closely with Finance & Accounting stakeholders to translate business requirements into technical solutions, maintain data integrity, and drive continuous improvements to our financial systems infrastructure. As a Senior Business Systems Analyst, you'll be a key technical contributor who bridges the gap between our finance teams and our technology platforms. You'll manage day‑to‑day system operations, support critical financial processes, and help build scalable solutions that enable efficient financial planning, forecasting, and reporting as we continue to grow. Responsibilities: Systems Administration and Support Serve as a primary administrator for our financial planning platform (Pigment), maintaining system health and optimal performance Manage user access, security settings, and system configurations to ensure appropriate controls and data governance Provide technical support and troubleshooting for end‑users, resolving issues and answering system‑related questions Monitor system performance and proactively identify opportunities for optimization System Development and Enhancement Design, build, and maintain models and workflows within Pigment to support financial planning, budgeting, forecasting, and reporting processes Develop and maintain integrations between Pigment and other enterprise systems (e.g., Workday Financials, Salesforce CRM, etc.) Create and maintain comprehensive system documentation, including model design specifications, process flows, user guides, and SOPs Build custom reports, dashboards, and visualizations to meet stakeholder needs Business Partnership and Process Improvement Partner with Finance & Strategy, Accounting, and other Finance teams to understand business requirements and translate them into technical solutions Support the month‑end and quarter‑end close processes by ensuring timely and accurate data flows Identify and implement process improvements to streamline financial operations and enhance data quality Participate in testing and validation of system changes, ensuring accuracy and reliability Assist with training and onboarding of new system users Data Management and Quality Ensure the accuracy and integrity of financial data across systems Develop and maintain data validation rules and quality checks Troubleshoot data discrepancies and work with relevant teams to resolve issues Support data migration and transformation activities as needed You may be a good fit if you: Have 8+ years of experience in business systems analysis, with a focus on financial planning and analysis systems Have hands‑on experience administering and developing solutions in enterprise planning platforms (e.g., Pigment, Anaplan, Adaptive Planning, or similar EPM tools) Possess strong technical skills including advanced Excel/Google Sheets, SQL, and data modeling Have demonstrated ability to translate business requirements into technical specifications and system designs Are proficient in creating and maintaining system integrations and data pipelines Have excellent problem‑solving skills and attention to detail Are a clear communicator who can explain technical concepts to non‑technical stakeholders Can work independently and manage multiple priorities in a fast‑paced environment Have a strong understanding of FP&A processes, financial reporting, and accounting principles Strong candidates may also have: Experience with Workday Financials, Salesforce, or other enterprise business systems Familiarity with data visualization tools such as Hex, Looker, Tableau, or Power BI Knowledge of programming or scripting languages (Python, JavaScript, etc.) Experience supporting rapid company growth and scaling financial systems accordingly Understanding of financial data security and compliance requirements Certification in relevant planning platforms (e.g., Pigment, Anaplan Model Builder) Experience working at a high‑growth technology company Project management skills and experience leading system implementation workstreams The expected base compensation for this position is below. Our total compensation package for full‑time employees includes equity, benefits, and may include incentive compensation. Annual Salary: $205,000 - $265,000 USD Logistics Education requirements: We require at least a Bachelor's degree in a related field or equivalent experience. Location‑based hybrid policy: Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices. Visa sponsorship: We do sponsor visas! However, we aren't able to successfully sponsor visas for every role and every candidate. But if we make you an offer, we will make every reasonable effort to get you a visa, and we retain an immigration lawyer to help with this. We encourage you to apply even if you do not believe you meet every single qualification. Not all strong candidates will meet every single qualification as listed. Research shows that people who identify as being from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy, so we urge you not to exclude yourself prematurely and to submit an application if you're interested in this work. We think AI systems like the ones we're building have enormous social and ethical implications. We think this makes representation even more important, and we strive to include a range of diverse perspectives on our team. How we're different We believe that the highest‑impact AI research will be big science. At Anthropic we work as a single cohesive team on just a few large‑scale research efforts. And we value impact - advancing our long‑term goals of steerable, trustworthy AI - rather than work on smaller and more specific puzzles. We view AI research as an empirical science, which has as much in common with physics and biology as with traditional efforts in computer science. We're an extremely collaborative group, and we host frequent research discussions to ensure that we are pursuing the highest‑impact work at any given time. As such, we greatly value communication skills. The easiest way to understand our research directions is to read our recent research. This research continues many of the directions our team worked on prior to Anthropic, including: GPT‑3, Circuit‑Based Interpretability, Multimodal Neurons, Scaling Laws, AI & Compute, Concrete Problems in AI Safety, and Learning from Human Preferences. Come work with us! Anthropic is a public benefit corporation headquartered in San Francisco. We offer competitive compensation and benefits, optional equity donation matching, generous vacation and parental leave, flexible working hours, and a lovely office space in which to collaborate with colleagues. Guidance on Candidates' AI Usage: Learn about our policy for using AI in our application process #J-18808-Ljbffr

About the Company: World is building a real human network designed to accelerate people in the age of AI. As bots and autonomous agents reshape the internet, people, institutions, and applications need a trusted way to confirm who is a real human while preserving privacy. Our products make this possible: the Orb verifies real people, World ID proves it privately, and World App enables and distributes the new applications made possible by this technology. Together, they form a new layer for AI internet. We're one of the fastest-growing networks in tech. More than 17 million people across 160 countries have verified with World ID, and we complete over 350,000 verifications each week. World App is already among the most used wallets globally. Developers are integrating World ID to build safer online experiences and create spaces where real people can participate, earn, and be recognized in ways AI simply can't replicate. World was founded in 2019 and launched globally in 2023. We are more than 400 people across hardware, software, AI, cryptography, mobile engineering, and global operations. Our teams come from OpenAI, Tesla, SpaceX, Apple, Google, Stripe, Meta, Coinbase, Palantir and MIT Media Lab. We're backed by leading investors, including a16z, Khosla Ventures, Bain Capital Crypto, Blockchain Capital, Variant, Tiger Global, and Coinbase Ventures, as well as prominent operators and founders across fintech and AI. World has been featured on the cover of TIME Magazine, highlighted in Fast Company's Next 5 in Fintech, and explored in a Bloomberg deep dive. New York Times, Bankless and TechCrunch have all recognized our progress in identity, cryptography, AI, and global-scale hardware deployment. Our leadership is also named to the Time AI 100. About the Team Systems & Delivery is the engine inside Central Ops. We design and land the workflows, tools, and processes that make the World project run reliably across every market. We work closely with Product, Market Ops, T&S, and Data teams to translate strategy into real-world execution at speed and scale. About the Role We're looking for a Systems & Delivery Lead who can turn operational chaos into dependable, scalable systems. This role owns the back-office workflows that power Orb operations worldwide: payments, token transactions, operational tooling, and new initiative rollouts. You'll work across functions to ensure clarity, consistency, and adoption. You'll build tools, shape processes, run pilots, write PRDs, and drive global implementation. This is both strategic and hands‑on. If you enjoy building the operational backbone of a global network, this role is for you. What you will do Own the Ops Systems Roadmap and priority workflows end-to-end Lead implementation of new tools and processes across all markets Collaborate with Product on PRDs and feature requirements Manage workflows related to payments, cost attribution, and token transactions Run pilots and tests; gather insights; iterate quickly Deliver clear documentation, comms, and rollout plans Build dashboards and feedback loops with Data Engineering Support experiments and convert learnings into scalable playbooks About you 7-10 years in operations, systems, or technical program management Track record of shipping processes and tools in fast-paced environments Strong analytical and systems‑thinking skills Experience drafting PRDs and collaborating with Product Comfort with ambiguity and willingness to dive into field-level details Excellent communicator who drives alignment across functions Pay transparency statement (for CA and NY based roles): The reasonably estimated salary for this role at TFH ranges from $190,000 - $240,000, plus a competitive long-term incentive package. Actual compensation is based on factors such as the candidate's skills, qualifications, and experience. In addition, TFH offers a wide range of best-in-class, comprehensive, and inclusive employee benefits for this role, including healthcare, dental, vision, 401(k) plan and match, life insurance, flexible time off, commuter benefits, professional development stipend, and much more! By submitting your application, you consent to the processing and internal sharing of your CV within the company, in compliance with the GDPR. #J-18808-Ljbffr

A data intelligence company is seeking a Data Analyst to unlock the potential of data assets and collaborate with engineers. Responsibilities include aggregating data for product development, generating visualizations, and communicating results to stakeholders. Ideal candidates will hold a Bachelor's degree, have 2-4 years of experience in an analyst role, and be proficient in SQL. The position offers a competitive salary range of $90,000 - $120,000 per year and comprehensive benefits. #J-18808-Ljbffr

A leading global investment bank is seeking a Healthcare Investment Banking Analyst/Associate in San Francisco. In this role, you will support M&A execution and capital raising in the healthcare sector. Candidates should have a Bachelor's degree in a relevant field and strong financial modeling skills. The compensation ranges from $250,000 to over $450,000, depending on experience. Join a competitive team focused on high-impact transactions within the biotech and healthcare markets. #J-18808-Ljbffr

Type: Full-Time Compensation: Competitive salary + early-stage equity Backed by 8VC, we're building a world‑class team to tackle one of the industry's most critical infrastructure problems. About the Role We're building an AI‑native platform where industrial data becomes actionable through semantic enrichment, intelligent agents, and governed interoperability. At the heart of this architecture lies our Data Fabric - an intelligent, governed layer that unifies fragmented and siloed data streams into knowledge graphs ready for high context decision‑making and agentic execution. The Data Partnerships Analyst will be on the front lines of this strategy: researching, evaluating, and supporting partnerships with leading data providers (trade, compliance, entity mapping, financial, ESG, geopolitical, etc). You'll play a critical role in mapping data ecosystems, structuring partnerships, and ensuring Fabrion's platform is powered by the most complete, high‑quality, and strategically differentiated data. This role is ideal for someone with sharp analytical skills, a curiosity for data‑driven businesses, and a strong interest in how AI and partnerships intersect to transform global value chains. Responsibilities Market Landscaping & Research: Identify, track, and evaluate relevant data providers across global markets. Deal Support: Assist in structuring partnership discussions, including preparing briefs, evaluating contract terms, and surfacing risks or dependencies. Data Evaluation: Assess sample datasets for coverage, quality, refresh frequency, schema design, and interoperability with Fabrion's knowledge graphs. Partnership Pipeline: Maintain CRM‑style tracking of outreach, engagements, and deal status across priority providers. Competitive Intelligence: Benchmark competitors' data strategies and build landscape views of potential threats and opportunities. Cross‑Team Collaboration: Work with product, engineering and legal teams to translate data partnership requirements into technical and contractual frameworks. What We're Looking For Core Experience 3+ years experience in research, consulting, corporate strategy, business development or partnerships. Experience in the automotive industry, particularly at an OEM and/or Tier 1 supplier, is a huge plus. Strong analytical skills; comfort with messy datasets, Excel/Sheets, and SQL/Python basics. Excellent communication and synthesis skills - able to distill complex market landscapes into crisp takeaways. Exposure to B2B SaaS, data vendors, or enterprise technology ecosystems preferred. Mindset Systems thinker: curious about how fragmented datasets connect into real‑world decision and execution systems. Comfortable navigating ambiguity and building processes from scratch. High ownership: proactive, organized, and reliable in pushing workstreams forward. Excited to work closely with founders and investors in a fast‑paced, high‑stakes environment. Bonus Skills Prior experience evaluating or working with data providers (e.g., S&P, D&B, etc). Understanding of trade data, entity mapping, risk and compliance frameworks (REACH, RoHS, ESG, sanctions). Familiarity with data licensing, APIs, or data feeds. Prior exposure to supply chain, automotive, or industrial domains. Why This Role Matters Our platform's intelligence is only as strong as the data it is built on. The Data Partnerships Analyst helps ensure Fabrion gains early access to the most critical and differentiated data sources. This role gives you direct exposure to startup founders, investors, and senior executives at leading data providers. You'll develop a unique perspective at the intersection of data, AI, and industrial transformation, while shaping the partnerships that power Fabrion's AI agents. If you're excited to map the global data landscape, help secure strategic partnerships, and build the foundation of an AI‑native enterprise platform, we'd love to hear from you! #J-18808-Ljbffr

A leading AI analytics company in San Francisco is hiring a Data Analyst to build and scale its analytics capabilities. The role involves creating dashboards, defining metrics, and collaborating with various teams. Ideal candidates should have strong SQL skills and 3+ years of experience in analytics. This company offers competitive compensation and comprehensive benefits, including health insurance and generous PTO. #J-18808-Ljbffr

Technical Solutions Consultant (SQL and Data) Sunnyvale, CA 94105 - Hybrid (3 days on site) - Contract - 6+ months with possible extension. Pay: $54.00 - $70.00 per hour. Responsibilities Develop and maintain data models and SQL pipelines to assist in the visualization, analysis, and interpretation of business data. Help scale repeatable data solutions by identifying manual data pulls that can be automated via scheduled queries. Provide ongoing support for internal data users by maintaining and debugging complex reports, queries, and dashboards. Help troubleshoot technical data issues (e.g., data discrepancies, latency) by analyzing raw logs and query execution plans, proposing fixes. Consult with users, partners, or decision‑makers to identify data sources, required data elements, and data validation standards. Translate non‑technical business requirements (PRDs) into precise technical specifications for data schemas and views. Perform exploratory data analysis and profiling using relevant tools to ensure high data fidelity. Implement validation checks to ensure accuracy in reporting and analytics. Consult with application engineers and data scientists to understand logging, transactional storage, and data exchange formats. Support collaboration with internal stakeholders to provide technical guidance on data availability and feasibility. Help scale existing solutions by creating documentation for data dictionaries, schema definitions, and “best practice” SQL tutorials for the wider team. Qualifications Strong proficiency in SQL (complex queries, joins, subqueries, CTEs, window functions). Proficiency in Code comprehension (SQL) and debugging. Proficiency in Data pipeline (ETL) maintenance and Data Modeling. Experience with internal data warehousing tech (GoogleSQL, PLX) or BigQuery. Proficiency in System Design. Proficiency in Stakeholder Management. Proficiency in Data Exploration and Statistics. EEO Statement: Equal opportunity employment. Sheer opportunity employment is provided for all applicants regardless of race, color, religion, sex, national origin, age, disability, or any other protected status. #J-18808-Ljbffr

A healthcare solutions company seeks an Analyst in San Francisco. You'll analyze healthcare data, build dashboards, and provide actionable insights to leadership. Ideal candidates have 2+ years in analytical roles and should be proficient in SQL and Excel. This position offers the chance to make a significant impact as the first analyst in a fast-paced environment, with opportunities for growth and innovation in consumer healthcare. #J-18808-Ljbffr

A leading global consultancy is seeking a Technical Consultant in San Francisco. This challenging role requires management of retirement administration projects, spanning system implementations and client relationships. The ideal candidate will have 10 years of experience in defined benefits administration, strong analytical and interpersonal skills, and a Bachelor's degree or equivalent. The position offers a salary range of $100,000 to $135,000 annually along with a competitive benefits package. #J-18808-Ljbffr

As a Sr. IT Analyst based in San Francisco, you'll be one of the go-to technical resources for the affiliates we support in our Shared Services team. In this hybrid role, you'll provide hands-on support for a wide range of hardware, software, and cloud services in a Microsoft-centric environment. You'll work closely with experienced staff to document legacy processes, resolve day-to-day IT issues, and proactively identify opportunities to automate and streamline support. Your strong communication skills, initiative, and growth mindset will help ensure a seamless technology experience for our users. This position is responsible for providing technical assistance and support related to the company's IT operations, activities, systems and users across multiple sites. This includes responding to support needs, executing troubleshooting steps, gathering information, isolating problems, escalating issues, monitoring systems availability, managing tickets and meeting SLA's. Candidates should have a mix of technical and customer service skills. These functions are performed in support of the company's users, systems, facilities and data centers. Responsibilities Provide operational and end user support for IT systems and activities, including: Windows AD, Azure, and AWS environments Server deployment, management and monitoring Audio-Visual systems, including Poly equipment and Teams Rooms Telephony systems, including Teams Voice and mobile devices O365 services, including Exchange Online, Intune, SharePoint, Teams User accounts and permissions Printers and copiers Shadow senior team members to extract and document tribal knowledge, focusing on undocumented processes and troubleshooting steps. Identify repetitive support tasks and propose self-service or automation solutions. Provision, deprovision, install, maintain, and support users, applications and devices. Coordinate repair of company devices. Provide technical support, guidance, and training to users. Troubleshoot and diagnose hardware and software problems. Ensure full resolution within a timely manner. Ensure adherence to corporate standards. Monitor and report system performance. Maintain system and training documentation. Perform log review and maintenance. Assist and coordinate with other members of the IT team. Perform other related duties as assigned. This position is primarily located in our San Francisco office, supporting multiple offices, including local and remote users and requires occasional travel to supported sites. General office environment: Ability to sit for long periods of time and to move about an office. Supervisory responsibility: None Qualifications/Required Knowledge, Experience and Skills: Background in O365 applications and services, including Microsoft Office, Teams, Exchange, SharePoint, Intune, Power Apps, etc. Experience with Jira, Adobe and Sage is helpful. Background in end user support & training. Excellent customer service and interpersonal skills, including the ability to communicate technical information, both verbally and written, to a wide range of users. Experience in IT systems and network administration, including specific knowledge of Windows Server and Microsoft Azure. Experience with AWS is helpful. Experience in a broad range of IT systems (hardware, software, printers, firewalls, routers, etc.). Must be self-motivated, and possess the ability to work reliably and responsibly, both independently and in a team environment. Excellent troubleshooting, problem solving, critical thinking and analytical skills. Excellent attention to detail, and good work habits under pressure. Readily adaptable to the changing needs of the business, with ability to manage multiple priorities. Ability to collaborate with multiple parties to solve problems. Ability to prepare reports, conduct investigations, and review documents/logs. Ability to learn and support new and fast-changing technologies. Ability to use sound judgement, identify next steps to be taken, and develop appropriate solutions Educational Qualifications: Bachelor's Degree in relevant field or other relevant professional experience. 5+ years of network administration and helpdesk experience. IT certifications or equivalent experience. Formal education in a business field is preferred. Pay Range: The starting base pay for this position in the San Francisco Bay area is as shown below. The actual base pay is dependent upon a variety of factors such as professional background, training, work experience, location, business needs and market demand. Therefore, in some circumstances, the actual salary could fall outside of this expected range. This pay range is subject to change and may be modified in the future. This position is also eligible for a discretionary annual bonus, paid time off, and a benefits package including but not limited to company-sponsored medical, dental, vision, and a generous 401(k) match. $120,000/year - $140,000/year Disclaimer: This job description is intended to describe the general nature and level of the work being performed by the people assigned to this position. It is not intended to include every job duty and responsibility specific to the position. Otsuka America, Inc. reserves the right to amend and change responsibilities to meet business and organizational needs as necessary. Otsuka America, Inc. is an equal opportunity employer. All qualified applicants are encouraged to apply and will be given consideration for employment without regard to race, color, sex, gender identity or gender expression, sexual orientation, age, disability, religion, national origin, veteran status, marital status, or any other legally protected characteristic. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation, if you are unable or limited in your ability to apply to this job opening as a result of your disability. You can request reasonable accommodations by contacting *********************.

As a Tech Venturing & Innovation Sr. Analyst you will need to be at the forefront of cutting‑edge technologies. You will need to develop new partnerships across the organization and with external partners to build future capabilities together for PepsiCo's operation. You will drive the startup research, analysis & evaluations and lead the rapid pilot onboarding process. Responsibilities Lead cross‑functionally execution of strategic tech innovation programs across Marketing functions, Digital Commerce, AFH (Away-From-Home), and Strategy & Transformation organizations: Streamline working processes with support functions such as EA (Enterprise Architecture), Info Security, Legal, Finance, etc. Partner with project leaders to create project deliverables Develop briefs for new technical capabilities Evaluate startups or other solutions using data‑based approaches and drive the cross‑functional selection process Lead the rapid pilot onboarding process and own vendor management Lead the startup use case research, analysis & evaluation of solution fit to use case Be the face of PepLabs; act as the “eyes and ears” for the organization to source the best emerging tech solutions Build use case assessment criteria to systematically evaluate which startup's technology & overall solution has potential to solve the use case Assess competencies vs. Use case Engage & coordinate cross functional SMEs input to assessment criteria Provide process and pilot thought partnership to business partners and Senior Executives Maintain an external mindset, including staying on top of consumer, competitive, and macroeconomic / technology trends Lead project management across the team and support governance and reporting Contribute to capability building for the entire PepsiCo Labs function (e.g., Training, Knowledge Management, Process documentation, etc.) Manage and coordinate logistics for sector, functional and Labs program meetings with internal and external participants Compensation and Benefits: The expected compensation range for this position is between $76,400 - $127,850. Location, confirmed job‑related skills, experience, and education will be considered in setting actual starting salary. Your recruiter can share more about the specific salary range during the hiring process. Bonus based on performance and eligibility target payout is 8% of annual salary paid out annually. Paid time off subject to eligibility, including paid parental leave, vacation, sick, and bereavement. In addition to salary, PepsiCo offers a comprehensive benefits package to support our employees and their families, subject to elections and eligibility: Medical, Dental, Vision, Disability, Health, and Dependent Care Reimbursement Accounts, Employee Assistance Program (EAP), Insurance (Accident, Group Legal, Life), Defined Contribution Retirement Plan. Qualifications Experience/exposure in technology and digital innovation Knowledge of PepsiCo's businesses Experience in Consumer and/or Commercial functional areas a bonus, e.g., Marketing, Insights, Digital Commerce, Sales Proficient in Microsoft Outlook, Word, Excel, and PowerPoint with the ability to learn new tools quickly Strong teamwork, professionalism, and interaction with all management levels Effective communication skills, strong collaboration skills and an impeccable standard of excellence Results‑driven with timely task completion Ability to handle multiple priorities, including the ability to make clear and timely decisions Self‑motivated and goal‑oriented Our Company will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Fair Credit Reporting Act, and all other applicable laws, including but not limited to, San Francisco Police Code Sections 4901-4919, commonly referred to as the San Francisco Fair Chance Ordinance; and Chapter XVII, Article 9 of the Los Angeles Municipal Code, commonly referred to as the Fair Chance Initiative for Hiring Ordinance. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status. PepsiCo is an Equal Opportunity Employer: Female / Minority / Disability / Protected Veteran / Sexual Orientation / Gender Identity #J-18808-Ljbffr

Crusoe's mission is to accelerate the abundance of energy and intelligence. We're crafting the engine that powers a world where people can create ambitiously with AI - without sacrificing scale, speed, or sustainability. Be a part of the AI revolution with sustainable technology at Crusoe. Here, you'll drive meaningful innovation, make a tangible impact, and join a team that's setting the pace for responsible, transformative cloud infrastructure. About the Role The Senior Recruiting Analytics Consultant is a builder, operator, and trusted advisor. You will work closely with Recruiting, People, Finance, and executive stakeholders to architect recruiting analytics that are scalable, accurate, and decision-oriented. As an early member of the People Analytics function, you'll operate with a high degree of ownership and influence. Designing data models and pipelines, translating ambiguous questions into structured analyses, and delivering executive-ready insights that connect recruiting performance to business outcomes. This role requires strong technical depth, sound judgment, and the ability to bring clarity to complex, evolving problems through data and narrative. What You'll Be Working On Design and maintain recruiting data models, pipelines, and ETL across ATS and HR systems Integrate recruiting data with People and Finance data to enable demand modeling, capacity planning, and forecasting Establish standards for recruiting data quality, definitions, and governance Partner with Recruiting leadership to model hiring demand, recruiter capacity, and performance Build standardized dashboards and analytical frameworks for pipeline health, time-to-fill, efficiency, and hiring quality Translate recruiting metrics into insights that inform prioritization, tradeoffs, and workforce planning decisions Act as a trusted advisor to senior leaders and executives on recruiting performance and strategy Present executive-ready insights with clear narratives, recommendations, and business implications Design and deliver intuitive dashboards and visual storytelling using modern BI tools What You'll Bring to the Team Deep experience in Recruiting Analytics Strong data modeling and data engineering experience, including building and maintaining ETL pipelines Proven expert-level consulting and advisory experience with senior leaders and C-suite stakeholders Experience with visualization platforms such as Tableau, Power BI, Sigma, or Metabase Hands‑on experience with recruiting and HR systems such as Ashby, Workday, and/or Rippling Exceptional ability to communicate complex analyses clearly to non‑technical audiences Experience with statistically sound analysis using R or Python A bias towards action with an innate curiosity to learn Benefits Industry competitive pay Restricted Stock Units in a fast growing, well‑funded technology company Health insurance package options that include HDHP and PPO, vision, and dental for you and your dependents Employer contributions to HSA accounts Paid Parental Leave Paid life insurance, short‑term and long‑term disability Teladoc 401(k) with a 100% match up to 4% of salary Generous paid time off and holiday schedule Cell phone reimbursement Tuition reimbursement Subscription to the Calm app MetLife Legal Company paid commuter benefit; $300/month Compensation Range Compensation will be paid in the range of up to $165,000 -$200,000 + Bonus. Restricted Stock Units are included in all offers. Compensation to be determined by the applicants knowledge, education, and abilities, as well as internal equity and alignment with market data. Crusoe is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, disability, genetic information, pregnancy, citizenship, marital status, sex/gender, sexual preference/ orientation, gender identity, age, veteran status, national origin, or any other status protected by law or regulation. #J-18808-Ljbffr

APPLICATION SUPPORT SPECIALIST RESUME EXAMPLE Updated: July 26, 2024 - The Application Support Specialist ensures smooth software and hardware operations, maintaining daily data availability and coordinating with the development team for testing and fixes. Responsibilities include identifying and resolving issues, monitoring support requests through various channels, and documenting solutions for recurring problems. Additionally, contributes to training materials and sessions for end users to improve system proficiency. Tips for Application Support Specialist Skills and Responsibilities on a Resume Job Summary Develop an extensive working knowledge of the product suite. Provide end-user application support via phone, email and in person. Coordinate and validate new implementations and upgrades Coordinate and prioritize support requests. Facilitate problem-solving between end-users and development staff. Participate with development staff in testing new releases of the product. Develop working relationships with sales staff to utilize product knowledge and leverage customer relationships for sales support. Analyze and troubleshoot problems effectively while minimizing response time. Ensure customer satisfaction through end-to-end support solutions. Identify escalation situations and follow appropriate escalation procedures. Keep end-users up to date throughout the resolution process. Skills on Resume Product Knowledge (Hard Skills) Customer Support (Soft Skills) Project Coordination (Soft Skills) Priority Management (Soft Skills) Problem Analysis (Hard Skills) Customer Satisfaction (Soft Skills) Job Summary Work with a pristine, robust and renowned product in the cyber security space. Work along with a collaborative and efficient team who work well together at developing an efficient solution. Hands‑on with the product- the leaders are still solving issues, interacting with clients on technical issues, and not disconnected from reality. Maintaining a culture of excellence where respects each other and the gift of serving clients Take ownership of support issues until final resolution. Set up and manage business laptops and software. Assist with the Technical Operations team with server support. Resolve submitted escalated tickets and work requests for internal applications Set up and configure accounts for users Review, test and deploy software patches, test and certify vendor patches End-users on general technical problems, coordination of core system‑related upgrade activities Release notes review, employee communication, and testing activities Skills on Resume Cybersecurity Expertise (Hard Skills) Technical Troubleshooting (Hard Skills) Customer Service Excellence (Soft Skills) IT Administration (Hard Skills) Server Support and Operations (Hard Skills) Software Deployment and Testing (Hard Skills) 4. Application Support Specialist, Zoom Video Communications, San Jose, CA Job Summary Provide excellent customer service and interface with clients regularly. Work as part of a team to solve/escalate issues as they arise. Log and triage system issues using the company's IT service/help desk software. Analyze system issues in IT applications and determine appropriate actions. Document, track and verify implementation of IT application changes. Provide support to the QA team for testing and sign‑off of changes. Provide training support to end users on IT applications. Assist with development of training assets and documentation. Conduct daily activities in line with the company's quality standards and procedures. Interact with other team members and management teams, both local and remote. Attend client meetings and provide input, meet defined metrics/benchmarks. Be prepared to work, on occasion, outside of normal working hours. Skills on Resume Customer Service Excellence (Soft Skills) IT Service/Help Desk Management (Hard Skills) Problem Analysis and Resolution (Hard Skills) Documentation and Change Management (Hard Skills) Quality Assurance Support (Hard Skills) Training and Development (Hard Skills) Adaptability and Flexibility (Soft Skills) Job Summary Work with other IT teams to implement, support and maintain the infrastructure behind Risk Technology applications Participate in the vendor relationship management of the Archer eGRC system vendor Participate in administrating system configuration to ensure integrity of system environments Support system end users with communication and issue investigation/resolution Develop and maintain work relationships with system stakeholders and end users Estimate requested system work efforts, maintain system documentation Develop, maintain and execute test scripts to ensure system performance Participate in projects to understand new requirements Create designs, implement configuration consistent with overall architecture and direction of the system Test to ensure system functionality works as expected Liaise with other systems and outside vendors to develop and maintain system interfaces Skills on Resume Infrastructure Management (Hard Skills) System Administration (Hard Skills) User Support and Communication (Soft Skills) Stakeholder Engagement (Soft Skills) Project Estimation and Documentation (Hard Skills) Testing and Quality Assurance (Hard Skills) System Design and Implementation (Hard Skills) Job Summary Support customers on complex technical issues including problems related to various AFFIRM products and services. Respond to requests and inquiries from clients within the pre-determined timeframe of service level agreement. Assess and take ownership of problem inquiries from clients. Investigate and resolve problems related to all AFFIRM products and services. Identify solutions to work around open issues/problems that are under investigation or pending resolution. Document, and track, case histories, issues, and actionable steps taken. Perform company software research, testing, and recommendations. Performs quality assurance (QA) testing and user acceptance testing (UAT) for application bugs. Performs build/deployment QA verifications and regression testing on new software packages. Improve documentation of support policies and procedures. Contribute to the development of “win-win” solutions to project issues Skills on Resume Technical Troubleshooting (Hard Skills) Customer Support (Soft Skills) Problem‑Solving (Hard Skills) Documentation and Tracking (Hard Skills) Software Testing (Hard Skills) Quality Assurance (QA) (Hard Skills) Regression Testing (Hard Skills) Process Improvement (Soft Skills) 7. App Support Specialist, Dropbox Inc., San Francisco, CA Job Summary Provide end-to-end user support and training Perform Quality Assurance procedures on system data (validating, searching and cross-referencing information) Perform onboarding procedures for clients and end-users, validate and grant proper access Create and deploy feedback mechanisms for end-users. Analyze results, make recommendations for support process improvement, and implement changes. Evaluate documented resolutions and analyze trends for ways to prevent repeated future problems. Provide support for the testing of new and existing software applications Field incoming requests from end-users to resolve application, software and process issues. Record, track, and document the problem-solving process Successful and unsuccessful decisions made, and actions taken, through to final resolution. Communicate application problems and follow escalation process (management, development teams, end-users, and unit leaders) Skills on Resume Technical Support Skills (Hard Skills) Training and Onboarding (Soft Skills) Quality Assurance Procedures (Hard Skills) Feedback Mechanisms and Analysis (Soft Skills) Problem-solving and Trend Analysis (Hard Skills) Software Testing Support (Hard Skills) Documentation and Record-keeping (Hard Skills) Communication and Escalation (Soft Skills) Job Summary Help the team research and develop new solutions and approaches Providing services, introducing process automation where possible, redesigning workflows Maximize efficiency, participating in and coordinating on projects. Interrogate system tables via SQL and Ingres QBF to find the problem Resolve claim/account integrities and any other errors reported. Worked with SQL's, LINUX shell scripts and managed file transfer programs to maintain and develop systems. Maintain and develop interfaces between various software solutions, helping Create new interfaces and extract data to make the whole council more effective. Acting as a deputy for the support team manager, and as a point of escalation for support team staff on technical issues. Be responsible for the maintenance and development of self-service and eclaim systems, including upgrades. Perform testing on and be responsible for the installation of new releases, software patches and post release actions Run ad‑hoc jobs and reports and use management reporting tools to provide management information. Building automated queues on the batch scheduler, loading and maintaining schedules in line Skills on Resume SQL and Database Management (Hard Skills) Process Automation (Hard Skills) Workflow Redesign (Hard Skills) System Maintenance and Development (Hard Skills) Interface Development (Hard Skills) Project Coordination (Soft Skills) Technical Support (Soft Skills) Data Analysis and Reporting (Hard Skills) 9. APP Support Specialist, Autodesk Inc., San Rafael, CA Job Summary Provide support to the contact area in regards to system issues or application problems. Support customer and team member needs in a timely manner Brainstorm and collaborate on efficient solutions for the Customer Contact Center Test fixes and performs post-resolution follow-ups to ensure problems have been adequately resolved. Assist in maintaining and enhancing performance of existing software and applications Identify and learn appropriate software applications used and supported by the organization. Coordinate with department heads to assess departmental application training needs and objectives. Participate in the design, development, and delivery of software applications training programs and classes. Communicate software updates and frequently asked questions, update knowledge bases to assist in problem resolution. Maintain connectivity to SDC and ability to perform required tasks offsite. Skills on Resume Technical Support (Hard Skills) Customer Service (Soft Skills) Problem-solving and Collaboration (Soft Skills) Software Development and Enhancement (Hard Skills) Software Application Knowledge (Hard Skills) Communication Skills (Soft Skills) Training and Development (Soft Skills) Adaptability and Flexibility (Soft Skills) Job Summary Provide the front-line technical support for both in-house developed and vendor-provided application systems. Work closely with internal users and external vendors Solve system problems and fulfill system enhancement/ bug fixes in a timely manner. Perform the system environment maintenance and assist in the system upgrade and routine test Build up and improve the maintenance automation, monitoring and alert system Identify potential risks and facilitate incident prevention Maintain the knowledge base and operation/experience document management Improve the operational procedures and risk prevention Ensure support activity is in compliance with company policies and regulations Support of the Fiserv cores system applications, document processes and create work instructions Planning maintenance and upgrade activities, maintaining support interfaces between applications Skills on Resume Technical Support Skills (Hard Skills) Communication Skills (Soft Skills) Problem‑Solving Skills (Hard Skills) System Maintenance and Upgrades (Hard Skills) Automation and Monitoring (Hard Skills) Documentation Management (Hard Skills) Compliance and Governance (Hard Skills) Job Summary Works independently to assess, prioritize, troubleshoot and resolve report issues working with the IT Team Meets with employees to provide one‑on‑one technical assistance or training using MS‑TEAMS Functions as subject matter expert on use of software applications to support business processes Analyzes and decomposes reported issues into user stories for the software engineering team Manages and develops all user satisfaction metrics to evaluate services rendered to system users Evaluate and recommend changes to support procedures as part of an ongoing assessment of daily operations Recommends hardware/software enhancements to increase productivity of internal users Maintains passwords, data integrity and systems security for the application environment Provides technical support and guidance through support, training and publication of documentation Builds and maintains knowledge base to support end user independent issue resolution Develops and maintains documents for internal users to improve productivity Participates in the testing and evaluation of new packages/applications, implements prototypes Consult with customers on selection of software applications Manages production assets (hardware, software, etc.) using asset management tools Skills on Resume Troubleshooting (Hard Skills) Training & Support (Soft Skills) Story Creation (Hard Skills) Metrics Management (Soft Skills) Procedure Improvement (Soft Skills) Recommendations (Hard Skills) Security Management (Hard Skills) Job Summary Perform impact analysis on all Incidents and prioritize based on business impacts. Engage with relevant teams and escalate, change Approval Board sign off requirements. Support the execution of all necessary activities to successfully implement software changes following SDLC process and meeting Perform User Acceptance Testing of application changes delivered by the Agile Scrum Team on bi‑weekly basis Provide assistance to customers and members of Customer Support team Troubleshoot and resolve issues in a timely manner Support CS team to deal with Apple and Google App Store Review Process Comply with the processes in place and ensure the agreed service levels are met with the expected level of quality. Compose and constantly update internal documentation Share knowledge, broaden the awareness and common understanding in the company of how customers interact with products in close collaboration with the Product, Tech and CS team, proactively suggest product improvements Own the resolution of problems in hand, demonstrate analytical and problem management skills to drive the resolution and prevent recurrence. Skills on Resume Incident Impact Analysis (Hard Skills) Change Management (Hard Skills) User Acceptance Testing (Hard Skills) Customer Support (Hard Skills) Process Compliance (Hard Skills) Documentation (Hard Skills) Knowledge Sharing (Soft Skills) Job Summary Monitor an Internal IT Support Database Assist with queries from internal users regarding internal systems and Cloud-based applications such as CaseWare including Caseview, Microsoft including Sharepoint, Quickbooks Xero, ServiceNow and others Review and diagnose requests and work with the team to resolve issues related to bugs and user training Document issues and solutions, and work alongside Development team and vendors to implement improvements Manage a support queue and resolve user requests using effective prioritization Identify product functionality and user training issues Escalate problems in a timely manner by documenting actions taken Identifying issues that require escalation to the development team and vendors for fixes or questions that need to be referred to internal subject matter experts for clarification Build trust with internal users by regularly demonstrating a high level of expertise and professionalism Understand functionality from a user perspective of products used in the various service lines for preparation of files and client deliverables Communicate bugs, user experience challenges and potential areas for process improvement to the development team Skills on Resume Database Monitoring (Hard Skills) Technical Support for Internal Systems (Hard Skills) Issue Diagnosis and Resolution (Hard Skills) Documentation and Collaboration (Hard Skills) Product Functionality and User Training (Hard Skills) Communication and Professionalism (Soft Skills) 14. Application Support Specialist, Verisign Inc., Reston, VA Job Summary Learn and understand appropriate software and hardware supported by the company Ensure daily application data availability to users Work with development team in documenting, coordinating and executing of operational readiness testing Identify root cause and determine remedies for chronic reported issues Perform troubleshooting and participate in problem‑solving efforts for end user issues and back end application maintenance Monitor and follow up on all requests from submission to resolution. Respond to support requests via ticketing, phone and/or email, identify, resolve and/or elevate issues. Ensure content and functionality within applications are a true representation of the specifications provided by various groups within the Firm Ensure bugs and other fixes have been addressed by development team Document resolutions to reoccurring issues or workarounds in the knowledge base Assist in the creation of training documentation or delivery of training to end users Skills on Resume Technical Proficiency (Hard Skills) Data Management (Hard Skills) Testing and Documentation (Hard Skills) Problem‑Solving Skills (Soft Skills) Technical Support (Soft Skills) Monitoring and Follow‑up (Soft Skills) Quality Assurance (Hard Skills) Knowledge Management (Hard Skills) 15. Application Support Specialist, ServiceNow Inc., Santa Clara, CA Job Summary Provide support and consultation to business users and other stakeholders inside and outside IT Services, through tickets and automated alerts Prioritise requests in accordance with agreed criteria and the needs of the organization Ensure that resolution of incidents and completion of requests for the solutions under ownership are within SLA and driving excellent customer satisfaction Proactively identify improvement initiatives that can benefit team and customer, in particular in terms of system documentation and automation Liaise with staff responsible for the design and development of system enhancements in order to overcome known problems or further fulfil user requirements Follow standards and processes in change management. Update system documentation, provide end users with training. Support User Acceptance Testing and make sure that test cases and test protocols are delivered. Understand user requirements and expectations, ensure SOX compliance. Identify and collaborate around best practices for system maintenance and support. Skills on Resume Technical Aptitude (Hard Skills) Customer Service and Communication (Soft Skills) Prioritization and Time Management (Soft Skills) Analytical and Problem‑Solving Skills (Hard Skills) Documentation and Training (Hard Skills) Change Management and Compliance (Hard Skills) Collaboration and Teamwork (Soft Skills) Proactive and Innovative Thinking (Soft Skills) 16. Application Support Specialist, Workday Inc., Pleasanton, CA Job Summary Diagnosing and resolving complex application issues, working with clients (primarily internal, occasionally external), other IT departments and suppliers as appropriate. Communicating with users by delivering best practice communications, guidance, and other appropriate support until tickets are resolved. Working autonomously to recreate problems and identify necessary fixes using a variety of software tools and resources. Confering with other IT colleagues to assist with solving issues depending on the problem encountered. Identify system bugs and refer the most complex cases to Tier‑Three support. Identify and fix software problems, primarily from internal systems users regarding issues on system usability including to functionality, sign‑on, security access, reporting, and systems upgrades. Develop communications that inform clients and internal users of new software application roll‑outs and implementations, outages and downtime, new system functionality upgrades, software training opportunities, new system documentation resources, and other events that may impact a client's ability to use the existing or new system. Ensure all relevant implementation, support, and change management processes are adhered to (i.e. Software Development Lifecycle and Change Management). Identify new system upgrade features or new system implementations to be communicated to clients. Skills on Resume Technical Troubleshooting (Hard Skills) Customer Support and Communication (Soft Skills) Autonomous Problem‑Solving (Hard Skills) Collaboration and Teamwork (Soft Skills) Bug Identification and Referral (Hard Skills) System Maintenance and Upgrades (Hard Skills) Effective Communication Development (Soft Skills) Adherence to Processes (Soft Skills) Job Summary Collaborates with Director, CNST Technology Operations on initiatives, timelines, strategy Lead operations team member accountable for systems and technology Main contact for all outside technology vendors including custom development, IT support, email and other products and services utilized by CNST corporate and the national franchise network Subject matter expert on CNST's custom SAAS product “CNeT” Manages field support and testing as well as design strategy and project management Contributes to the overall support team and brand through collaboration with CNTD to fully understand and develop technical and business requirements of cross functional projects Oversees and monitors CNeT help desk Manages timelines, ticket escalation and support of various systems including ticketing system and project management software Embraces customer experience and ensures technology supports Leads user acceptance testing for CNeT and mobile releases Skills on Resume Project Management (Hard Skills) Technical Expertise (Hard Skills) Support and Help Desk Management (Hard Skills) User Acceptance Testing (UAT) (Hard Skills) Customer Experience Focus (Soft Skills) 18. Application Support Specialist, Advanced Micro Devices, Santa Clara, CA Job Summary Provide the initial setup and configuration of VC's tools. Solicit, collect, and document requirements for new features and functionality. Maintain focus on prioritization of requests, ensuring timely, well‑written communication with all stakeholders. Level 1 support for user reported issues (access, permissions, how to use a given feature, etc) includes logging tickets when bugs are discovered. Responsible for client education and training, both scheduled and on an ad‑hoc basis. Coordinate work between the various internal tools teams. Participates in strategy and accountability for communication and task management with outside development team on new product development in both web and mobile platforms Contact vendors to obtain direction on issue management and to resolve problems Aids in managing the O365 email system including user setup, removal and ongoing support Support of computers, emails, networking at the corporate office for CNST home team employees Skills on Resume Technical Setup (Hard Skills) Requirements Documentation (Hard Skills) User Support (Hard Skills) Client Training (Soft Skills) Coordination (Soft Skills) External Communication (Soft Skills) 19. Application Support Specialist, Square Inc., San Francisco, CA Job Summary Management of incidents and problems (lvl1‑2 support, lvl3) Solving issues and communicating/coordinating with stakeholders (Business, other Technology units, 3rd party suppliers). Operate and maintenance of a wide variety of platforms on Microsoft stack (Internally or externally hosted), like Windows Server, SQL Server, IIS Assist with the capacity planning and architecture of the infrastructure hosting said platforms Automation of maintenance task with Powershell, SQL scripts or C#.NET. Investigate of issues via pre‑acquired knowledge or through database (SQL Server) and code (C#.NET, C#.NET Core, VB.NET, VBA) analysis, based on the understanding of business processes Participate in the planning, architecture, development and deployment of a multitude of business support applications and client facing services as part of the support team Ensuring the future scalability of the developments from an operational perspective Assist during internal and external audits by ensuring that the audited processes are implemented correctly and providing proofs and reports for the audit Skills on Resume Incident/Problem Management (Hard Skills) Stakeholder Communication (Soft Skills) Microsoft Stack Management (Hard Skills) Capacity Planning (Hard Skills) Automation (Hard Skills) Audit Assistance (Hard Skills) 20. Application Support Specialist, Expedia Group, Seattle, WA Job Summary Contact for customers when questions, issues, and opportunities arise Provide basic technical and functional support to resolve straightforward inquiries using knowledge base and other internal resources Collaborate with Services and Product teams to resolve more complex issues Manage and curate the support portal. Apply critical thinking skills and experience in the configuration of software solutions to meet business requirements Plan and execute configuration tasks to support product implementations Collaborate with product development and project management teams Acts as the first point of contact for user support for BI tools and ERP Software such as Deltek Ensures applications delivered via the network operate effectively Installs PC workstation software, patches/fixes, and upgrades Identifies problems and then helps users troubleshoot this problem Complete business analysis tasks and work with system engineers to solve application issues Skills on Resume Customer Communication Skills (Soft Skills) Technical Support (Hard Skills) Problem Solving and Critical Thinking (Soft Skills) Support Portal Management (Hard Skills) Software Configuration (Hard Skills) Project Planning and Execution (Soft Skills) #J-18808-Ljbffr

A forward-thinking AI company based in San Francisco is seeking a Senior Business Systems Analyst to join their Finance Systems team. The role involves overseeing the financial planning platform, enhancing data management processes, and collaborating with stakeholders to implement technical solutions that drive effective financial planning. Candidates need extensive experience in business systems analysis, particularly in financial planning, and proficiency in various enterprise systems. This role offers competitive compensation and aims to build scalable financial solutions. #J-18808-Ljbffr

In this challenging role as a Technical Consultant, you will contribute as part of a team to the entire range of retirement administration projects. If you're looking for an exciting opportunity, with one of the leaders in the defined benefit outsourcing business and the opportunity to grow and develop your career, apply now. The Role As a Technical Consultant you will play a key role for our pension administration software and service delivery business by serving as the central link between clients and internal team members in the delivery of client projects. You will collaborate with other Towers Watson lines of business to develop, implement and maintain technology-based solutions and services that meet client requirements and Towers Watson commitments. You will use your system development knowledge, defined benefit expertise and management experience to oversee new system implementations and the maintenance of existing systems and ongoing services. You will play a key role in managing and expanding client relationships. You will have the opportunity to grow your project, management, consulting, client management, leadership and defined benefit knowledge and business acumen. Other responsibilities include: Drive superior, consistent project management for concurrent projects Translate business needs into comprehensive project plans including objectives, timeline, deliverables, budget and quality standards Serve as the day to day project lead, ensuring the progress of teams against established goals Serve as primary, daily contact to clients on delivery of services Manage client expectations and raise appropriate issues to Senior Consultants and Client Relationship Managers Develop a trusted advisor relationship with client contacts through efficient, quality execution of projects, effective communication, and value added consulting advice Provide value added consulting to clients concerning defined benefit system implementation and ongoing administration including best practices, marketplace providers, cost and return on investment issues, pros and cons of solutions, etc. Efficiently and effectively trouble shoot and resolve client issues Train clients on use of new tools and approaches Contribute to the development of new tools, processes and solutions to meet clients' outsourcing and broader human resources needs Follow firm and line of business processes, protocols and quality standards in the development and deployment of solutions Manage performance of teams composed of Retirement Implementation Specialists (RIS), Calculation Developers, Data Analysts, operational Centers of Excellence (COE) and others against project goals Hold regular meetings to monitor progress and identify any issues Support the generation of new business to current clients through identification and introduction of new products and services that meet client needs Participate in finalist presentations and other activities to help close new business Note: Employment-based non-immigrant visa sponsorship and/or assistance is not offered for this specific job opportunity. Qualifications The Requirements 10 years' experience leading projects involving the application of technology to solve human resource needs such as: defined benefits administration, HR self service (IVR, web, etc.), HR systems integration, HR shared services or HRIS/payroll; prior experience as a defined benefit project manager preferred Solid experience consulting on the fundamentals of Defined Benefit plan design and service delivery/technology solutions including best practices, marketplace providers, cost and return on investment issues, pros and cons of solutions, challenges and methodology regarding solution implementation Proven experience in successfully leading project teams with multifaceted, competing priorities and deadlines, including virtual work teams with members in different geographic regions Strong interpersonal and client management skills Excellent written and verbal communication skills Strong analytical, integrative and problem solving skills Strong organizational abilities and flexibility to work in a performance driven environment Sense of accountability, owning one's work and taking pride in it; commitment to quality and continuous improvement Desire to learn, accept new challenges, and have fun Bachelors degree or equivalent in business, management information systems, human resources management, benefits administration or related field required; Masters degree a plus Proficient in MS Office (including Excel), MS Project, Windows platforms Ability to travel and work extended hours as needed This position will remain posted for a minimum of three business days from the date posted or until sufficient/appropriate candidate slate has been identified. Compensation The base salary compensation range being offered for this role is $100,000 to $135,000 USD annually. This role is also eligible for an annual short-term incentive bonus. Company Benefits WTW provides a competitive benefit package which includes the following (eligibility requirements apply): Health and Welfare Benefits: Medical (including prescription coverage), Dental, Vision, Health Savings Account, Commuter Account, Health Care and Dependent Care Flexible Spending Accounts, Group Accident, Group Critical Illness, Life Insurance, AD&D, Group Legal, Identify Theft Protection, Wellbeing Program and Work/Life Resources (including Employee Assistance Program) Leave Benefits: Paid Holidays, Annual Paid Time Off (includes paid state/local paid leave where required), Short-Term Disability, Long-Term Disability, Other Leaves (e.g., Bereavement, FMLA, ADA, Jury Duty, Military Leave, and Parental and Adoption Leave), Paid Time Off Retirement Benefits: Contributory Pension Plan and Savings Plan (401k). Certain senior level roles may also be eligible for non-qualified Deferred Compensation and Deferred Savings Plans. Pursuant to the San Francisco Fair Chance Ordinance and Los Angeles County Fair Chance Ordinance for Employers, we will consider for employment qualified applicants with arrest and conviction records. EOE, including disability/vets #J-18808-Ljbffr