Solutions analyst jobs in North Carolina - 1,759 jobs

Our client is seeking a Technical Business Analyst to join their team! This position is located in Charlotte, North Carolina. Determines user needs and requirements and recommends ways to improve systems by identifying optimizations for legacy IVR and modern conversational platforms Supports the process of translating business needs into formal technical requirement deliverables to ensure alignment between business goals and technical execution Serves as the primary point of contact between users and engineering/development staff to facilitate clear communication throughout the project lifecycle Design complex customer flows, dialog tasks, and utterance mappings to define how the conversational engine processes user intent Create wireframes, BPMN diagrams, and clickable prototypes to validate customer experience logic and prompt engineering before development begins Partner with engineering teams to deploy intent recognition and agentic AI solutions, ensuring technical specifications meet the desired user experience Manage the end-to-end SDLC for conversational AI products, transitioning legacy IVR systems into modern NLU and GenAI-powered experiences Execute advanced SQL queries and data profiling to optimize bot performance Identifies, documents, reports, and tracks system issues to maintain high performance and resolve defects post-launch Desired Skills/Experience: 10+ Years of Experience Benefits: Medical, Dental, & Vision Insurance Plans Employee-Owned Profit Sharing (ESOP) 401K offered The approximate pay range for this position is between $60.00 and $70.00. Please note that the pay range provided is a good faith estimate. Final compensation may vary based on factors including but not limited to background, knowledge, skills, and location. We comply with local wage minimums.

is based at our Meherrin office in Raleigh, NC. The primary function of this role is to support sales by providing accurate reporting, daily dashboard updates, inventory analysis, customer insights, and budget development. Key Responsibilities Maintain and update daily sales dashboards and performance reports. Track sales KPIs including revenue, margins, product categories, and customer sales Analyze customer buying patterns to support tailored offers and strategic sales plans. Monitor inventory levels, product movement, slow movers, and seasonal demand trends Maintain organized documentation for bid tracking and analysis as needed Perform analysis of company P&Ls; to identify trends, risks, and opportunities Qualifications Bachelor's degree in business, Finance, Analytics, Supply Chain, or related field, or equivalent experience. 3-4 years of experience as a Business Analyst or in a similar analytical role. Strong analytical skills and ability to interpret data. Proficiency in Excel; experience with BI tools preferred (Power BI, Tableau). Strong communication, organizational, and documentation skills. Experience in agriculture or distribution preferred but not required. Key Competencies Analytical and detail-oriented Strong problem-solving skills Ability to work cross-functionally Clear and concise communicator Organized and self-directed Work Environment & Physical Demand Mostly office-based with some travel to retail or manufacturing sites Low physical demand; mainly computer work with occasional walking or standing Fast-paced, deadline-driven role with seasonal workload spikes Benefits Health Insurance ~ Employee Assistance (EAP) ~ Teladoc ~ Life Insurance Employee Referral Program ~ 401K Match ~ Disability ~ Tuition Assistance (TAP) Paid Vacation and Personal Days ~ Vision ~ Paid Holidays ~ Jury Duty Leave Dental ~ Bereavement Leave ~ Flexible Spending Account (FSA) Core Values “Equip” - Environment Quality Understanding Integrity People Application Process - This job is contingent upon satisfactory completion of reference checks, education verification, pre-employment drug screening, and a criminal history check. EOE - Equal Opportunity Employer For Additional Information Visit: ******************

Job Title: Business Analyst / Operations Analyst Employment Type: Contract We are seeking a collaborative and detail-oriented professional to work with company data across multiple business functions. The ideal candidate will be responsible for reporting key metrics, analyzing methodologies, recommending operational improvements, and supporting proposal evaluations while working closely with cross-functional teams. Key Responsibilities Track, analyze, and report business and operational data Develop and maintain cross-functional partnerships, both internally and externally Manage and monitor budgets to ensure alignment with business objectives Analyze existing methodologies and recommend process improvements Support proposal evaluations and data-driven decision-making Maintain awareness of competitive market trends and industry insights Qualifications Bachelor's degree or equivalent professional experience Proficiency in Microsoft Office Suite (Outlook, Excel, Word, PowerPoint, etc.) Strong written, verbal, and collaboration skills Ability to work effectively in a cross-functional environment Strong analytical and problem-solving skills

Title: IVR Business Analyst Contract duration: 12+ months Open for W2 Only Key Responsibilities • Good understanding about Contact Center Technology(CCT) Concepts • 7 + years of experience in technical writing of business requirements • Reviews, analyzes, and evaluates information technology systems operations. • Determines user needs and requirements and recommends ways to improve systems. • Serves as primary point of contact between users and engineering/development staff. • Identifies, documents, reports, and tracks system issues. • Collaborate with cross-functional teams to understand business needs and translate them into technical requirements. • Design and optimize CX features in voice and chat applications to enhance user experience. • Develop detailed documentation and specifications for development and implementation. • Support the testing and deployment of new features and enhancements. • Provide ongoing analytical support to ensure continuous improvement of applications. Required Qualifications • Proven experience as a Business Analyst in Contact Center domain. • Strong understanding of voice/chat applications in customer interaction environments. • Excellent analytical skills and ability to translate business requirements into technical specifications. • Experience with Agile methodologies and project management tools. • Strong communication skills, both written and verbal, with the ability to present complex information clearly. • Ability to work independently and collaboratively in a fast-paced environment. • Experience in the telecommunications industry.

The application window is expected to close on: January 30th, 2026 NOTE: Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received. Business System Analyst - Supply Chain Finance (1449752) Meet the Team The Supply Chain Finance team at Cisco manages and optimizes the financial aspects of the company's global supply chain, partnering with operations and business units for effective financial planning, cost control, and risk management. A core responsibility is ensuring proper transaction accounting for the General Ledger (GL) reconciliation, which is critical for accurately calculating Cisco's revenue and maintaining financial integrity and compliance. Your Impact As a member of Cisco's Supply Chain IT Finance team, you will collaborate with diverse teams to design and implement innovative finance solutions that support key business processes, including accurate accounting and revenue calculation. This role offers the opportunity to work with advanced technologies, tackle complex challenges, and make a meaningful impact on Cisco's global operations-all within a fast-paced, collaborative environment. This position is ideal for someone who enjoys problem-solving, collaborating across teams, and contributing to the financial and technical excellence of Cisco's supply chain. In this role, you will : * Analyze business needs to design and deploy automated solutions using technical and operational knowledge. * Set up and validate system configurations to fulfill business requirements and match the automation design. * Manage supply chain finance activities with a working knowledge of COGS, DCOGS, and associated accounting calculations. * Assist with month-end and quarter-end close processes, including account reconciliation and finalizing inventory and purchasing periods. * Translate business requirements and functional knowledge into clear, actionable information for technical teams. Minimum Qualifications * Bachelor's degree in information technology, Computer Science, Business Administration, Finance, or a related field. * Experience with enterprise resource planning (ERP) systems (e.g., Oracle e-biz suite/Fusion) * Demonstrated experience working with diverse teams across business and IT. Preferred Qualifications * Familiar with the configuration and operation of Oracle ERP's Purchasing module and associated Finance modules. * Combine strong AI literacy with Supply Chain Finance expertise to define areas where automation and intelligence can be applied. * Possess an Agile way of working and are proficient in using Jira or other popular tools for organizing and tracking Agile projects Why Cisco? At Cisco, we're revolutionizing how data and infrastructure connect and protect organizations in the AI era - and beyond. We've been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you'll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. We are Cisco, and our power starts with you. Message to applicants applying to work in the U.S. and/or Canada:The starting salary range posted for this position is $92,000.00 to $123,800.00 and reflects the projected salary range for new hires in this position in U.S. and/or Canada locations, not including incentive compensation*, equity, or benefits. Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training. The full salary range for certain locations is listed below. For locations not listed below, the recruiter can share more details about compensation for the role in your location during the hiring process. U.S. employees are offered benefits, subject to Cisco's plan eligibility rules, which include medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, paid parental leave, short and long-term disability coverage, and basic life insurance. Please see the Cisco careers site to discover more benefits and perks. Employees may be eligible to receive grants of Cisco restricted stock units, which vest following continued employment with Cisco for defined periods of time. U.S. employees are eligible for paid time away as described below, subject to Cisco's policies: 10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees 1 paid day off for employee's birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco Non-exempt employees** receive 16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees Exempt employees participate in Cisco's flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use (subject to availability and some business limitations) 80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours ofunused sick timecarried forwardfrom one calendar yearto the next Additional paid time away may be requested to deal with critical or emergency issues for family members Optional 10 paid days per full calendar year to volunteer For non-sales roles, employees are also eligible to earn annual bonuses subject to Cisco's policies. Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components, subject to the applicable Cisco plan. For quota-based incentive pay, Cisco typically pays as follows: .75% of incentive target for each 1% of revenue attainment up to 50% of quota; 1.5% of incentive target for each 1% of attainment between 50% and 75%; 1% of incentive target for each 1% of attainment between 75% and 100%; and Once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation. For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay 0% up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid. The applicable full salary ranges for this position, by specific state, are listed below: New York City Metro Area: $114,400.00 - $171,300.00 Non-Metro New York state & Washington state: $100,200.00 - $153,200.00 * For quota-based sales roles on Cisco's sales plan, the ranges provided in this posting include base pay and sales target incentive compensation combined. ** Employees in Illinois, whether exempt or non-exempt, will participate in a unique time off program to meet local requirements.

Media One is a trusted partner in digital printing and textile industries, offering comprehensive solutions for large format printing. From paper, fabric, workflow, and color management to advanced digital printing equipment and finishing, Media One collaborates with top-tier partners to cater to diverse production needs. The company provides nationwide technical support, installation, and service to ensure excellent customer satisfaction. With four strategically located warehouses across the U.S., Media One provides efficient and timely deliveries. Learn more at: ***************************** Join the market leader in digital textile printing. Media One Digital is seeking a detail-oriented, analytical Business Analyst to support finance, sales, and operations across multiple U.S. locations. Reporting to the CFO, this role plays a critical part in driving data-based decisions through financial analysis, business performance tracking, and strategic insights. What You'll Do Analyze financial results, budgets, and forecasts across locations. Partner with accounting on month-end close, variance, and ROI analysis. Track sales trends, product mix, and margin performance by customer and site. Build and maintain dashboards, scorecards, and KPIs for leadership. Consolidate operational and financial data to support benchmarking across sites. Improve data integrity across ERP, CRM, and reporting systems. Lead ad-hoc analysis and scenario modeling for strategic initiatives. What Success Looks Like Accurate and timely reporting that enhances decision-making. Actionable insights that drive measurable improvements in KPIs. Streamlined, standardized performance tracking across all sites. What You'll Bring Bachelor's degree in Finance, Business, Economics, or related field (MBA a plus). 2-3 years' experience in business analysis, FP&A, or operations analysis-preferably in manufacturing or textiles. Advanced Excel skills; experience with Power BI or Tableau. Familiarity with ERP (NetSuite, Sage 100) and CRM (Salesforce) systems. Strong analytical, communication, and problem-solving skills. Ability to work cross-functionally in a fast-paced, multi-site environment. Why Join Us At Media One Digital we power the digital print ecosystem through smart systems, trusted products, and expert support-so our customers can scale what's next. You'll be part of a collaborative, data-driven culture where your insights shape strategic decisions across the business. Equal Opportunity Employer: We're committed to fostering a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, disability, veteran status, or any other protected characteristic.

This role sits in between business and technology, this is not an engineering function, but they need to be technical enough to understand the technology and translate it into business terms. - Familiarity with various data technologies and tools, including SAS, SQL, and Databricks, is important, especially for exploring and navigating the tools. - Needs someone who has the mentality of doing things in an effective and efficient manner. - Logically piece together code from different languages. Current State Primary Tool: SAS - Enterprise-adopted for data integration ("data mashing"). - Heavy reliance on handwritten SAS code. Secondary Tool: Alteryx - Used in some areas but not enterprise-supported. - Requires technical setup (ODBC connections), so Analysts need higher technical acumen. * Ability to logically interpret code across multiple languages (not expert-level coding). * Strong analytical mindset to reverse-engineer processes when documentation is missing. * Bridge technical and business perspectives during modernization. *Skills* SQL, Business analysis, Requirement gathering, SAS, data, Databricks Experience, Alteryx, azure *Top Skills Details* SQL, Business analysis, Requirement gathering, SAS, data, Databricks Experience *Additional Skills & Qualifications* Environment is fragmented and legacy-heavy, making modernization and documentation critical. BAs need technical literacy to navigate and interpret legacy systems during transition *Job Type & Location* This is a Contract to Hire position based out of Raleigh, NC. *Pay and Benefits*The pay range for this position is $60.00 - $70.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) *Workplace Type*This is a fully onsite position in Raleigh,NC. *Application Deadline*This position is anticipated to close on Jan 23, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

A well-known Financial Services Company is looking for a Business Analyst with payment product experience to work a hybrid schedule in Uptown Charlotte. Work with the brightest minds at one of the largest financial institutions in the world. This is long-term contract opportunity that includes a competitive benefit package! Our client has been around for over 150 years and is continuously innovating in today's digital age. If you want to work for a company that is not only a household name, but also truly cares about satisfying customers' financial needs and helping people succeed financially, apply today. Contract Duration: 18+ Months with strong likelihood of conversion to full time Required Skills & Experience 5+ years business execution and product experience Strong wholesale treasury management or financial services background and experience with a focus on WIRE payment processing and systems. Hands on with the ability to independently manage/lead product-related project deliverables and meet delivery deadlines. Proactive, independent self-starter, who can work in collaboration with the product and cross functional teams and partners. Knowledge of JIRA / Confluence application for Agile development. Focus on User Story acceptance criteria refinement. Expert in creating Process Flows and Use Cases. Excellent written and oral communication skills with the ability to clearly communicate ideas to diverse business and technical audiences. Expert with MS Office software products including MS Project, Power Point, Word, Excel, Visio, SharePoint. Experience navigating heavily matrixed organizations, including multiple business lines. What You Will Be Doing Responsible for coordinating product deliverables across cross-functional project teams (Product, Technology, Operations, and other key business partners) and managing product-related activities in a project life cycle (e.g., initiation, Agile user story development, market readiness and delivery), with a strong focus on business requirements development and project management for wire payment products and services. Interact with product leads and key global business partners across a broadly dispersed team to execute objectives. Create Process Flows, Refine requirements, User Stories, and acceptance criteria. Participate as Intake coordinator, manage task lists. Prepare, execute, and maintain product project plan, coordinating with other stakeholders and partners as needed to align key project tasks dependencies. Schedule project meetings and publish minutes. Preferred Location: Pittsburgh, PA, Hybrid 3 days in Office Consider: Minneapolis/Charlotte Consult on complex initiatives with broad impact and large-scale planning for Business Execution. Review and analyze complex multi-faceted, larger scale, or longer-term Business Execution challenges that require in-depth evaluation of multiple factors including intangibles or unprecedented factors. Contribute to the resolution of complex and multi-faceted situations requiring solid understanding of the function, policies, procedures, and compliance requirements that meet deliverables. Strategically collaborate and consult with client personnel.

Title: Associate Business Operations Analyst Job Type: Contract (12 months) Compensation: $18 - $20 p/h W2 Industry: Chemical Manufacturing About the Role We are seeking an Associate Business Operations Analyst to support field operations for a leading global provider of water, hygiene, and energy technologies. This role focuses on managing operational processes for quick-service and full-service restaurant accounts, ensuring accurate reporting, billing alignment, and efficient installation workflows. You will play a key role in driving process improvements and supporting automation initiatives that enhance customer experience and operational efficiency. Job Description As an Associate Business Operations Analyst - Field Support, you will: Process and verify construction reports for new and remodeled restaurant locations. Respond promptly to inquiries from customers, account managers, and field teams. Update and modify reports based on field feedback to maintain accuracy. Submit installation order requests and set up account numbers in SAP and CRM systems. Review and update billing information to ensure proper account alignment. Collaborate with account managers to resolve billing discrepancies and support customer-facing communications. Contribute to process improvement projects focused on workflow efficiency and automation. Qualifications Required Associate degree in Business Administration or related field. 5+ years of professional experience, particularly in customer-facing and sales support roles. Strong IT/technical aptitude to implement updated processes and troubleshoot systems. Proficiency in SAP applications and CRM systems. Intermediate Excel skills (pivot tables, formulas, data analysis). Strong business acumen with adaptability to technology-driven solutions. Preferred Troubleshooting skills to support automation and sales initiatives. Strong organizational skills with the ability to manage multiple tasks. High attention to detail and accuracy. Self-motivated and proactive approach to work. Benefits Dahl Consulting is proud to offer a comprehensive benefits package to eligible employees that will allow you to choose the best coverage to meet your family's needs. For details, please review the DAHL Benefits Summary: *********************************************** Equal Opportunity Statement As an equal opportunity employer, Dahl Consulting welcomes candidates of all backgrounds and experiences to apply. If this position sounds like the right opportunity for you, we encourage you to take the next step and connect with us. We look forward to meeting you!

Job Title: Senior Business Analyst Work Arrangements: Hybrid Interview: Webcam Interview Only Job Description: Responsibilities: The NC Department of Health and Human Services - Information Technology Division (ITD) seeks a Senior Business Analyst to support business case analysis, process reengineering and requirement gathering activities for DCDEE EEIS Project. The NC Department of Health and Human Services - Information Technology Division (ITD) seeks a Senior Business Analyst to support business case analysis, process re-engineering and requirement gathering activities. Responsibilities • Conducts stakeholder analysis • Conducts market research and analysis • Identify and document detailed current and future state process workflows using BPM standards • Develops Context diagrams, functional decomposition, and process workflows • Document gap analysis and Develops the following documents: business process models, use cases, wire-frames, entity relationship diagrams, data dictionaries, system context diagrams • Gathers, develops, documents and validates business, functional and technical requirements and maintain Requirement Traceability matrix • Build Business, stakeholder, solution and transition requirements • Prepare and maintain documentation and artifacts including analysis, reports and user documentation in accordance with PMO PM and BA methodology • Works with Project Managers, Portfolio Managers, developers, and end users to ensure application designs meet business requirements • Provide business analysis deliverables as input to the procurement documents and assist in writing the procurement documentation as required • Perform functional, integration testing UAT support, including developing test scenarios and cases • Support required system go-live activities • Authors and prepares meeting minutes to be distributed to a variety of audiences • Creating User stories and acceptance criteria and authors other Agile documents and deliverables Knowledge, Skills and Abilities / Competencies: • Demonstrated experience participating in the documentation of functional requirements and technical specifications for existing and new applications • Strong writing and communication skills and can build relationships with both their team members and clients • Results-oriented individual with a very strong work ethic and must be able to demonstrate excellent negotiation, communication and problem-solving skills • Ability to work with customers as a member of cross-divisional work groups and maintain positive and productive relationships with customers, peers, and superiors • Ability to act independently with sound business judgment and thrive in environment with diverse communication styles • Ability to prepare and present oral and written documents clearly and concisely • Exhibit comprehensive knowledge of the work requirements demonstrated by an in-depth understanding and use of advanced principles, theories and practices associated with Business Analysis and PMI PMBOK Guide and Standards • Experience working with customers to advise on strategies, alternatives and the implications of specific application customization and interface designs • Possess a high-level understanding in the areas of application programming, database and system design • Ability to manage complex assignments with multiple work streams and aggressive (and sometimes competing) timelines • Understanding of Software Development Lifecycle (SDLC) concepts and process • Knowledge of and experience with IT Service Management best practices and principles • Experience with Microsoft Office Suite (MS Word, EXCEL, PowerPoint, Visio) and Microsoft Project • Extensive understanding of SharePoint end user experience, sites, libraries, lists and groups Skill • Extensive knowledge of business system analysis techniques and testing methodologies • Demonstrated experience in gathering business requirements and development of business rules and process flow. • Proven experience with business process design and definition • Experience with Business Analysis methodologies and problem solving • Extensive experience in using JIRA • Extensive experience in using Confluence • Ability to utilize Microsoft Office Suite (MS Word, EXCEL, PowerPoint, Visio) Microsoft Project • Excellent communication skills (both verbal and written) • Experience in development of procurement related documents including RFP and evaluation criteria. • Demonstrable analytical skills and an attention to detail. • Extensive experience in collaborating with Product Owners and other stake holders to derive Business Requirements • Excellent creative thinking and problem-solving skills Proactive, quality oriented, with demonstrated leadership and team building skills. • Knowledge Creating Sequence Diagram and flow charts • Experience working for State government • Knowledge of Salesforce platform • Healthcare related experience • Salesforce Certified Business Analyst

The Business System Analyst II will serve as the system administrator for the Encompass LOS and related mortgage platforms. This individual will be responsible for the design, administration, customization, and maintenance of the system. Individual help enhance system requirements from the product team, modify system configurations and customizations, document system modifications, and release of final updates, all in accordance with system best practices. The idea candidate will have expert knowledge of the Encompass system and the mortgage processes. Position Accountabilities Manage all aspects of configuration and maintenance for the Encompass LOS and related mortgage systems, such as Blend, as the lead Encompass Administrator Provide feedback and guidance in enhancement and configurations requirements, gathered from the business stakeholders Continually assess the system for areas of improvements related to maintainability, system performance, and extendibility Maintain documentation of current and new system configurations Actively participate in and lead system and unit testing for modified and new systems and other post-implementation support Represent project related system change efforts in Change Control Board Forum Perform troubleshooting role in triage mode in alignment with the Problem and Incident Troubleshooting process Review and analyze the effectiveness and efficiency of existing systems and develop strategies for improving or further leveraging these systems Keep up to date on new technologies related to the system and industry Meet with decision makers, systems owners, and end users to help identify business, financial, and operations requirements and systems goals Provide systems analysis (e.g. creation of technical requirements, access framework, data flow and operational process mapping, system testing) expertise focusing on gap identification Provide ongoing support structure and the Roles and Responsibilities are documented before an application or system is approved for production readiness and other impacted applications/systems are included in the assessment Represent production changes to the Change Control Board complying with the requirements of this process Responsible for handling needs assessments and cost/benefit analysis to align the technology of the company with their business strategies Organizational Relationship This position will report to the Director, Digital Originations. Position Qualifications Education Requirements College diploma or university degree in the field of business administration, computer science, engineering, or management information systems or equivalent work experience. Minimum of 10+ years of work experience. Knowledge & Skills Extensive knowledge of Encompass configuration such as business rules, document and program configuration, custom input forms, services management, etc. Familiarity with Encompass Web configuration. Strong IT background with an understanding of mortgage operations, products, processes and procedures Excellent analytical and creative problem-solving skills. Excellent written and oral communication skills. Ability to conduct research into systems issues and products as required. Ability to communicate ideas in both technical and user-friendly language. Highly self-motivated and directed along with strong critical thinking and engineering/re-engineering skills Ability to effectively prioritize and execute tasks in a high-pressure environment and work though workflow analysis. Experience working in a team-oriented, collaborative and customer centric environment. Familiarity with corporate security policies and managing user access/profiles Salary offered will be based on several factors including but not limited to education, work experience, certifications, etc. This position is also eligible to participate in either an applicable incentive compensation plan for the position or a discretionary profit sharing bonus program. General information on our comprehensive benefits package can be found by visiting about/careers/benefits. We are proud to be an Equal Employment Opportunity employer. We maintain a drug-free workplace. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states throughout the Midwest and South. Backed by funds managed by Apollo Global Management,our vision is to accelerate the upgrade of copper to fiber optic technologies, bringing faster and more reliable internet service to many rural markets traditionally underserved by broadband providers, while delivering best-in-class customer experience. Be a part of the team that will make this vision a reality....designing and building a world class fiber network and creating a customer experience second to none. Check us out on the web! Job Description The Business Analyst will serve as a critical bridge between business strategy and technology execution. This role translates strategic business objectives into actionable business requirements, gathers and synthesizes input from cross-functional partners across Marketing, Operations, Product, Sales, and Customer Experience, and ensures alignment through the full project lifecycle-from concept and design through IT development, testing, and deployment. The ideal candidate combines strong analytical and communication skills with a deep understanding of marketing processes, business requirements management, and agile delivery frameworks. This individual ensures that IT solutions effectively meet business needs, improve efficiency, and drive measurable impact. Key Responsibilities Business Analysis & Requirements Definition Partner with business leaders to understand strategic objectives and translate them into clear, measurable business requirements. Lead the end-to-end business requirements process-facilitating workshops, interviews, and documentation with Marketing, Operations, Sales, and Product teams. Develop and maintain business requirement documents (BRDs) and process flows to inform IT development. Ensure alignment between business needs and platform capabilities across multiple systems (CRM, MarTech, analytics, etc.). Identify business process gaps and recommend process improvements or automation opportunities. Collaboration with IT & Platform Teams Partner with Platform Owners and Product Managers to translate business requirements into user stories and acceptance criteria in Jira or equivalent tools. Lead backlog grooming and prioritization sessions with IT, ensuring readiness for sprints and releases. Collaborate with developers and QA testers to validate functionality against requirements and acceptance criteria. Support issue resolution, defect triage, and clarification throughout development and testing. Participate in sprint planning, daily stand-ups, and retrospectives to ensure business alignment throughout the development lifecycle. Cross-Functional Communication & Governance Serve as the primary liaison between business stakeholders and technical teams to ensure transparency, alignment, and timely decision-making. Communicate project progress, risks, and issues to business and IT stakeholders through structured updates and governance meetings. Support project governance documentation, approvals, and change management processes. Ensure traceability from strategic goals through requirements, design, and delivery. Testing & Validation Develop test scenarios and participate in User Acceptance Testing (UAT) to ensure solutions meet defined business needs. Document test results, track defects, and support resolution prior to deployment. Validate post-release outcomes and partner with business owners to confirm adoption and success metrics. Qualifications WHAT IT TAKES TO CATCH OUR EYE: 5+ years of experience as a Business Analyst or similar role within a technology-driven or marketing-focused organization Proven ability to translate complex business processes into functional and technical documentation Strong understanding of Agile/Scrum frameworks, user story creation, backlog management, and grooming Experience with tools such as Jira, Confluence, Asana, or Smartsheet Exceptional communication, facilitation, and stakeholder management skills Ability to work independently and collaboratively in a fast-paced, cross-functional environme Additional Information BONUS POINTS FOR: Familiarity with MarTech, CRM, or campaign management platforms (e.g., Salesforce). Experience with data analytics, reporting, and customer lifecycle or digital experience projects. Understanding of end-to-end marketing operations workflows and system dependencies. #LI-MH1 WHY JOIN US? We aspire to contemporary ways of working. Recognized as a Top Workplace by the Charlotte Observer, Brightspeed HQ is located on the 7th floor of the new Vantage South End - East Tower in Charlotte, NC.We prioritize hiring talent in the Charlotte area, whenever possible, to make it a truly vibrant destination for our hybrid workforce. At Brightspeed, we have roles that are designated as remote, hybrid, office or field-based, depending on the position, business needs and individual circumstances. We also invest in technology that enables our entire team to stay connected. Why? Because Brightspeed recognizes the value of finding the best talent for the job, wherever they may be. We offer competitive compensation and comprehensive benefits. Our benefits and paid time off programs reflect our underlying belief in promoting overall wellness throughphysical, emotional and financial health.Brightspeed offers a comprehensive benefit program, including competitive medical, dental, vision, and life insurance; an employee assistance program; a 401K plan with company match and a host of voluntary benefits. Inclusion and belongingare at the center of our grounding belief in Being Real. When we bring our authentic selves to work, everyone is better as a result. A diverse team helps us befierce advocatesfor moreaccessible,inclusiveand high-quality internet, because webelieve doing so promotesequityin the communities we serve. Brightspeed is an Equal Opportunity Employer that is committed to inclusion of all qualified individuals, including individuals with a disability/veterans. If you require reasonable accommodation to complete a job application or to otherwise participate in the hiring process, please contact to initiate the accommodations process. For all applicants, please take a moment to review our Privacy Notices: Brightspeed's Privacy Notice for California Residents Brightspeed's Privacy Notice Videos To Watch***************************

A large health system is partnering with Kodiak to identify and implement opportunities for increased revenue reimbursement within surgical services. As part of this initiative, we are seeking an experienced Epic OpTime Analyst with deep expertise in charge generation build to operationalize Kodiak's recommendations across operating rooms and surgical spaces. This role focuses on building automated charging logic within OpTime-not end‑user coding workflows. The goal is to ensure the system automatically applies the correct charge levels per procedure, reducing manual coder intervention and improving revenue integrity. The ideal consultant will be able to quickly assess current-state build, collaborate with revenue integrity and surgical operations, and independently execute complex OpTime charging configuration across multiple sites. Key Responsibilities Charge Model Design & Build Develop and implement new OR charging Levels 1-6 across surgical services. Use procedure codes, CPT groupers, and other clinical logic to assign appropriate charge levels. Build and maintain rules, default charge settings, and charging profiles within OpTime. Ensure accurate charge generation per ORP (per procedure) rather than time-based charging. Conduct comprehensive charge testing to validate accuracy and downstream revenue impact. Update build to align with annual CPT code maintenance. Cross-Functional Collaboration Work directly with the Revenue Integrity team and key stakeholders (including Karen's team) to align build with financial strategy. Coordinate workflows across multiple hospitals and surgical sites to ensure consistent charging practices. Partner with teams involved in new ASC openings to integrate charging logic into active projects. Data Integrity & Compliance Ensure historical charge data is preserved for any rebill scenarios. Maintain documentation of build decisions, logic, and testing outcomes. Support potential expansion of scope into supply charging pending Kodiak's second-stage assessment. Timeline & Go-Live Initial go-live targeted for the start of the fiscal year, with potential acceleration to April/May. Ability to ramp up quickly and deliver build in a compressed timeline is essential. Required Qualifications Epic OpTime Certification (required) Epic Anesthesia Certification (preferred) Proven experience with: OpTime charge generation build OR charging models and procedural charging logic Multi-site surgical workflow alignment Strong understanding of revenue cycle, CPT coding, and charge integrity Ability to work independently in a fast-paced, high-demand environment Engagement Details Remote contract role 6-month duration, with potential extension depending on Kodiak's assessment Feel free to email your resumes over to ***************************** if you are an Epic Optime Analyst available. No C2C vendor work on this role.

Job Title: System Analyst (Calypso Configuration & CATT tool) Duration: 12+ Months Contract Experience needed: 6+ years of proven business or systems analysis experience (within financial services industry preferred) Derivative Trade Processing and Collateral Management domain expertise from a business and/or technology Experience with Calypso Configuration & CATT tool Experience in defining clear and concise requirements for and providing support for financial applications Experience with leading projects working along with a team of analysts and developers. Experience coaching/mentoring/training less experienced folks in team. Experience with JIRA, Postman, Excel, SQL, and Microservices based applications preferred Ability to understand the technology and software architecture of an application Strong analysis skills, with a proven track record of delivery of sophisticated technology projects Bachelor's degree (or above) in either Computer Science, Management Information Systems, Business Information Systems, Mathematics or Finance related fields Good interpersonal, relationship management and facilitation skills. You are a strong contributor with a harmonious work style Ability to establish and maintain positive relationships with business partners and technology Confident with having trade-off conversations with business partners A consistent track record of excellent written and verbal communication skills with business and technical team members across the organization

CLASS TITLE: Software Integration Specialist FLSA STATUS: Exempt REPORTS TO: Software Integration Supervisor CHARACTERISTICS OF THE CLASS: The Software Integration Specialist is primarily responsible for supporting and integrating Romexis Software. This position will report to the Software Integration Supervisor. This position will also assist with training, events, and shows. ESSENTIAL DUTIES: Supports Romexis software, new releases and updates Notifies Software Integration Supervisor, National Sales Manager, and Technical Support Supervisors of software releases and updates Works with management teams on software release strategies to the field Works with Finland and 3rd parties on Romexis integration and software solutions for the North American market Performs software testing and approves prior to release in the field Designs software order process and workflow for all Romexis modules and licensing between Planmeca and E4D Maintains relationships with 3rd parties such as, but not limited to: Henry Schein Practice Management, E4D, Dolphin, Eaglesoft/Patterson Imaging, Mac Practice, Dentrix, SureSmile, OrthoStudio, etc. Collaborates with Sales and Marketing teams Assists with escalated sales and technical support issues related to Romexis software and integrations Assists with Romexis software training for sales and internal teams Assists with special events and shows as directed by National Sales Manager and Software Integration Supervisor. Assists with software and digital imaging product updates for the demo room floor. Compiles competitive technical/functional information for software Utilizes proper project management solutions to meet deadlines and goals Meets company standards pertaining to quantity and quality of work performed on an ongoing basis, performing all work-related tasks in a manner that is in compliance with all Company policies and procedures Adheres to Company policies, procedures and directives regarding standards of workplace behavior in completing job duties and assignments Performs other duties as assigned MINIMUM QUALIFICATIONS: Training and Experience Bachelor of Science degree in IT field Minimum 5 years' experience in field based technical, software, and IT support Extensive experience with Mac, PC, PAC servers and Citrix environments in large institutions Experience in medical or dental industry Or an equivalent combination of training and experience Knowledge, Abilities and Skills Problem solving skills Technical capacity Time and project management Customer/Client centric Good oral and written communication skills Ability to interact and build rapport with customers Excellent presentation skills in front of both large and small groups High level technical system thinking skills PHYSICAL REQUIREMENTS: Work hours are Monday-Friday 8:00 am - 5:00 pm, some weekends Up to 20% travel Ability to lift up to 35 lbs. WORKING CONDITIONS: The work environment of the position is in a professional office environment with uses of standard office equipment such as computer, phone, and copiers. Travel for meetings, conferences and events out of state may require overnight, weekend and international travel.

The Configuration Manager supports the delivery of IT services by ensuring the Configuration Management Database (CMDB) remains accurate, current, and reliable. Operating within the ITIL framework and reporting into the ITIL Service Operations organization at Blue Cross, this role is responsible for managing the lifecycle of all Configuration Items (CIs), including their attributes and relationships. The Configuration Manager owns the Configuration Management System (CMS) and its integrations with discovery tools and other ITSM applications, ensuring that configuration management processes are clearly defined, consistently executed, and aligned with ITIL standards to maintain a high-quality, up-to-date CMDB. WhatYou'll Do Own and manage the Configuration Management System (CMS), including the ServiceNow CMDB and ITOM modules (Discovery, Service Mapping, Event Management). Lead CMDB upgrades, migrations, and lifecycle management to maintain platform stability and data integrity. Serve as the key liaison between IT service teams, ServiceNow platform teams, and business owners to align configuration data with business processes and service definitions. Build and maintain strong relationships with ServiceNow module owners to ensure configuration data supports desired business outcomes. Translate complex CMDB and ITOM concepts into clear, businessfocused language for nontechnical stakeholders. Define, govern, and enforce ITIL Configuration Management processes to ensure an accurate, trusted CMDB. Design and maintain CMDB architecture, including discovery patterns, data models, CI relationships, service mapping, and access controls. Integrate patching and vulnerability data (e.g., cloud patching, Tenable) across cloud, infrastructure, and containerized environments. Evolve CMDB and discovery capabilities to support modern platforms such as AWS, Kubernetes, and OpenShift. Monitor and validate CMDB accuracy, discovery results, performance, and capacity; drive remediation of inconsistencies. Ensure all authorized Change, Release, Discovery, and Cloud activities are accurately reflected in the CMDB. Provide reporting, audits, and continuous improvement recommendations while operating effectively in a matrixed, sharedownership environment. What You Bring Experience working in a ServiceNow CMDB environment Understanding of service mapping concepts and business service relationships Understanding of cloud platforms (AWS) and knowledge of container technologies (Kubernetes or OpenShift) Bachelor's degree or advanced degree 5+ years of experience in related field In lieu of degree, 7+ years of experience in related field Bonus Points Familiarity with ITIL or ITSM frameworks certifications ServiceNow and/or ITIL certifications WhatYou'll Get The opportunity to work at thecutting edgeof health care delivery with a teamthat'sdeeply invested in the community Work-life balance, flexibility, and the autonomy to dogreat work Medical, dental, and vision coverage along withnumeroushealth and wellness programs Parental leave and support plus adoption and surrogacyassistance Career development programs and tuition reimbursement for continued education 401k match including an annual company contribution Learn more Salary Range At Blue Cross NC, we take great pride in a fair and equitable compensation package that reflects market-price and our starting salaries are typically planned near the middle of the range listed. Compensation decisions are driven by factors including experience and training, specialized skill sets, licensure and certifications and other business and organizational needs.Our base salary is part of a robust Total Rewards package that includes an Annual Incentive Bonus*, 401(k) with employer match, Paid Time Off (PTO), and competitive health benefits and wellness programs. *Based on annual corporate goal achievement and individual performance. $107,901.00 - $172,642.00 Skills

Truliant's mission is to improve lives by putting our members first, providing great service and straightforward financial solutions. Our core values of Member Focus, Service, Guidance, Relationships, and Community define how we interact with members to fulfill our mission of improving lives and providing a foundation on which we conduct ourselves. Our Promise to Our Teammates: Truliant strives to provide all teammates with an enjoyable place to work where they feel valued, empowered and rewarded for all that they do. Purpose of the Job The AI Optimization Analyst is a critical specialist responsible for taking full ownership of the credit union's AI-driven member and staff experiences, directly influencing millions of interactions each year. This role serves as the primary expert on AI agent performance, using strategic analysis of conversational data to enhance accuracy, efficiency, and brand alignment with a goal to continuously improve the member experience and frontline productivity. The candidate works closely with the AI Solutions Architect to bring new use cases to life relative to the bots they are responsible for supporting. Key responsibilities include implementing prompt-engineering best practices, managing tone and ethical guardrails, owning end-to-end user acceptance testing of the bots they are responsible for, and consistently bringing forward innovative, high-impact ideas to expand and strengthen Truliant's AI self-service and internal support capabilities. Essential Functions and Responsibilities Owns and manages the end-to-end performance of the credit union's AI self-service and internal support agents with a primary focus on Kore.ai. Develops and maintains documentation for prompts, workflows, standards, and performance metrics. Analyzes conversational data and system analytics to identify trends, gaps, and improvement opportunities. Implement sand refine prompt-engineering best practices to enhance clarity, accuracy, and efficiency in AI responses. Ensures all AI-generated interactions reflect the credit union's brand voice, service standards, and member-first philosophy. Assists in the process of monitoring and maintaining ethical guardrails, preventing hallucinations, incorrect assumptions, and off-brand behavior. Continuously tunes and optimizes AI agent workflows, response logic, and model-driven capabilities. Partners closely with the AI Solutions Architect to define, prioritize, and bring new AI use cases to life. Designs and executes comprehensive testing plans, including leading UAT efforts to validate and approve all new features, prompts, and conversational flows. Collaborates with business units and frontline teams to understand needs and translate them into AI enhancements. Tracks and reports on KPIs such as containment, accuracy, satisfaction, escalation drivers, and operational impact. Stays informed on AI trends and emerging capabilities, proactively recommending strategic improvements to maximize member and staff value. Other Duties and Responsibilities Assists with other tasks and projects as assigned. Knowledge, Skills, and Abilities Must have a strong understanding of conversational AI systems (e.g., AI, NLP, and intent-based bot frameworks). Must have expertise in prompt engineering and the ability to craft clear, effective, and optimized AI instructions. Must have analytical skills to interpret conversational data, identify patterns, and translate insights into actionable improvements. Ability to manage tone, style, and brand voice across AI-generated interactions. Must have the ability to understand all business processes within the credit union and how to integrate AI solutions that improve member experience and organizational efficiency. Must have knowledge of ethical AI principles, including bias prevention, guardrail creation, and hallucination mitigation. Must have experience with UAT processes, including test planning, execution, and validation. Must have strong collaboration and communication skills to work effectively with technical teams, business partners, and frontline staff. Must have the ability to translate business needs into functional AI requirements and conversational design elements. Must have familiarity with analytics platforms (e.g., dashboards, reporting tools, or conversation intelligence systems). Must have a problem-solving mindset, with the ability to diagnose issues and propose creative, scalable solutions. Must have strategic thinking skills to identify new use cases and guide long-term AI evolution. Must have attention to detail, especially in reviewing AI responses, workflows, and system changes. Must have an understanding of user experience (UX) and conversational design principles. Must have the ability to manage multiple priorities in a fast-moving, innovation-focused environment. Must have a curiosity and continuous-learning mindset to stay current on emerging AI capabilities and best practices. Must be able to work in a team environment, with strong collaborative skills. Must have superior interpersonal skills; ability to get along with diverse personalities; tactful, mature, flexible, respectful. Must be able to work in a general office environment. Must be flexible and able to shift resources and priorities as required. Must be able to complete all assignments with minimal supervision. Should possess a strong commitment to providing excellent service to Truliant's members. Physical Requirements Occasional standing, walking, bending, and stooping required. Must be able to sit at a desk for long periods of time and use a computer. Must be able to moderately lift or move up to 5 pounds and occasionally lift or move up to 10 pounds. Education and Background Bachelor's degree required in a relevant field such as Business Administration or Information Systems. An equivalent combination of education and directly applicable work experience may be considered in place of a degree, particularly in AI operations, conversational design, or analytics-focused roles. 2-5 years of experience working with conversational AI platforms, generative AI systems, NLP technologies, or intent-based bot frameworks (e.g., Kore.ai, Dialogflow, Genesys, or similar) required. Demonstrated experience in prompt engineering, AI response tuning, or bot conversation strategy required. Hands-on experience leading or contributing to user acceptance testing (UAT), including test planning, scenario design, execution, and validation required. Experience partnering with technical roles, such as AI engineers, product owners, or solutions architects, to translate business needs into functional requirements required. Background working in financial services, credit unions, banking, customer experience design, or regulated environments is a plus. If you have a passion for member service and would like to invest in a meaningful career with opportunity for growth, we encourage you to apply to Truliant! As a member of the Truliant family, you will enjoy the following full time benefits: No-cost employee Medical, dental, vision coverage Prescription benefits (including mail order) Paid holidays and Paid Time Off (PTO) 401(k) plan with contribution matching Paid community involvement volunteers hours Paid group life Insurance Teammate loan discounts Tuition reimbursement Short and long-term disability Health & Wellness program Teledoc (physician video conferencing) Onsite fitness facilities or health club reimbursement Employee Assistance Program (EAP) Medical flexible spending account Dependent care flexible spending account

At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states throughout the Midwest and South. Backed by funds managed by Apollo Global Management,our vision is to accelerate the upgrade of copper to fiber optic technologies, bringing faster and more reliable internet service to many rural markets traditionally underserved by broadband providers, while delivering best-in-class customer experience. Be a part of the team that will make this vision a reality....designing and building a world class fiber network and creating a customer experience second to none. Check us out on the web! Job Description The Cash Applications Analyst is responsible for ensuring accurate and timely application of customer payments across multiple payment channels. This role supports the integrity of financial reporting by resolving unapplied payments, identifying process improvements, and collaborating with cross-functional teams to optimize cash flow and operational efficiency. Key Responsibilities Receive, review, and process customer payments from various sources, including checks, electronic transfers, and lockbox deposits. Investigate and resolve unapplied or misapplied payments, collaborating directly with customers to clarify payment details and ensure accuracy. Reconcile complex payment discrepancies and perform root-cause analysis to improve process accuracy and minimize recurring issues. Monitor and meet established Service Level Agreement (SLA) targets for payment posting, reconciliation, and issue resolution. Partner cross-functionally with Accounting, Treasury, Billing, Collections, IT, and Customer Service teams to resolve upstream issues and enhance cash application efficiency. Conduct periodic audits and reconciliations of receivables, ensuring proper cash flow through billing and financial systems. Maintain and enhance documentation for cash application procedures, ensuring consistency, compliance, and audit readiness. Identify process improvement opportunities to enhance accuracy, timeliness, and control within the cash application function. Provide subject matter expertise on cash application processes in cross-functional projects. Act as a backup to other Cash Applications team members, as needed. Qualifications Qualifications Education & Experience 5+ years of experience in cash applications, accounts receivable, or a related financial operations role. Bachelor's degree in finance, accounting, business, or a related field preferred. Experience working with SAP-BRIM or similar financial systems. Skills & Competencies Strong analytical and problem-solving skills with attention to detail. Advanced Excel skills and proficiency in financial software systems. Strong communication and customer service skills with the ability to resolve complex payment discrepancies professionally. Ability to meet SLA deadlines while maintaining accuracy and productivity. Knowledge of financial regulations, compliance standards, and fraud prevention practices. Self-starter who adapts well to change and maintains composure under pressure. Preferred Qualifications Experience in the telecommunications industry. Demonstrated experience leading or supporting system integrations related to cash application. Physical Demands & Work Conditions Primarily office-based role requiring extensive use of computer and standard office equipment. May require flexible hours, including occasional evenings or weekends, depending on business needs. #LI-RW1 Additional Information WHY JOIN US? We aspire to contemporary ways of working. Recognized as a Top Workplace by the Charlotte Observer, Brightspeed HQ is located on the 7th floor of the new Vantage South End - East Tower in Charlotte, NC.We prioritize hiring talent in the Charlotte area, whenever possible, to make it a truly vibrant destination for our hybrid workforce. At Brightspeed, we have roles that are designated as remote, hybrid, office or field-based, depending on the position, business needs and individual circumstances. We also invest in technology that enables our entire team to stay connected. Why? Because Brightspeed recognizes the value of finding the best talent for the job, wherever they may be. We offer competitive compensation and comprehensive benefits. Our benefits and paid time off programs reflect our underlying belief in promoting overall wellness throughphysical, emotional and financial health.Brightspeed offers a comprehensive benefit program, including competitive medical, dental, vision, and life insurance; an employee assistance program; a 401K plan with company match and a host of voluntary benefits. Inclusion and belongingare at the center of our grounding belief in Being Real. When we bring our authentic selves to work, everyone is better as a result. A diverse team helps us befierce advocatesfor moreaccessible,inclusiveand high-quality internet, because webelieve doing so promotesequityin the communities we serve. Brightspeed is an Equal Opportunity Employer that is committed to inclusion of all qualified individuals, including individuals with a disability/veterans. If you require reasonable accommodation to complete a job application or to otherwise participate in the hiring process, please contact to initiate the accommodations process. For all applicants, please take a moment to review our Privacy Notices: Brightspeed's Privacy Notice for California Residents Brightspeed's Privacy Notice

We are excited that you are applying to one of our positions. Please note that if you meet the qualifications of our positions, our Planmeca HR team will contact you regarding next steps for interviews that can include; a phone interview, face to face team interview and an in-person interview. We recently have had a fraudulent site contacting candidates appearing to be Planmeca U.S.A. Inc. Please know that all offers are made directly from our HR dept and followed up with an email by an HR individual using the following ************************ POSITION TITLE: Software Integration Specialist LOCATION: Charlotte, North Carolina Who We Are: Planmeca is one of the largest privately-held dental equipment companies in the industry. Our technology-driven product line includes digital, dental imaging (x-ray) equipment, dental CAD/CAM systems, dental units, and cabinetry. We provide imaging and software solutions for all dental specialties and partner with dental schools, government, universities, and dental service organizations. In the U.S., our products are available through authorized dealers and distribution partnerships. What We Offer: We offer a professional work environment, training, growth, and advancement. Competitive compensation and a benefits package including a medical, dental, and vision plan, voluntary benefits including life, short-term and long-term disability, 401(k) savings plan with company match, holiday pay. Benefits: Flexible Spending Accounts (Medical and Dependent Care) Health Savings Account Voluntary Life, Accidental, and Critical Illness for Employee, Employee + Spouse, and Child(ren) Voluntary Pets Insurance and Discounts 401k Matching Contributions Vacation time eligible annually between 10-20 days depending on tenure with company (prorated at date of hire) Sick time eligible annually Holiday Pay Volunteer Program for time off Medical - PPO plans available - Employee, Employee + Spouse, Employee + Child(ren), and Employee + Family plans Dental - Employee, Employee + Spouse, Employee + Child(ren), and Employee + Family plans Vision - Employee, Employee + Spouse, Employee + Child(ren), and Employee + Family plans Company paid Short Term Disability, Long Term Disability, and Basic Life/AD&D up to 1.5 times base salary Come Join our Planmeca USA Team! You are the Software and Integration Specialist is primarily responsible for supporting and integrating Romexis Software. you will also assist with training, events and shows. ESSENTIAL DUTIES: Supports Romexis software, new releases and updates Notifies National Sales Manager of software releases and updates Works with management teams on software release strategies to the field Assists with software testing strategies and approvals prior to software release in the field Designs software order process and workflow for all Romexis modules and licensing between Planmeca and E4D Works with Customer Service and Accounting teams; and assist with business strategies for both teams Works with Finland and 3rd parties on Romexis integration and software solutions for the North American market Maintains relationships with 3rd parties such as, but not limited to: Henry Schein Practice Management, E4D, Dolphin, Eaglesoft/Patterson Imaging, Mac Practice, Dentrix, SureSmile, OrthoStudio, etc. Collaborates with Sales and Marketing teams Assists with escalated sales and technical support issues related to Romexis software and integrations Partners with Technical and Sales management teams to address issues Assists with Romexis software training for sales and internal teams Assists with special events and shows as directed by National Sales Manager Assists with software and digital imaging product updates at 50 North Showroom Compiles competitive technical/functional information for software Utilizes Wrike project management software for plan goals and meet deadlines Meets company standards pertaining to quantity and quality of work performed on an ongoing basis, performing all work-related tasks in a manner that is in compliance with all Company policies and procedures Adheres to Company policies, procedures and directives regarding standards of workplace behavior in completing job duties and assignments Performs other duties as assigned MINIMUM QUALIFICATIONS: Training and Experience Bachelor's degree in IT Romexis software experience a plus Integration experience between software platforms, programs, and applications Experience in medical or dental industry Knowledge, Abilities and Skills Knowledge of integrations, development processes, and integration. Interpersonal skills along with the ability to work in a team environment. Customer Service and problem-solving skills to resolve errors and provide support WORKING CONDITIONS: The work environment of the position is in a professional office environment with uses of standard office equipment such as computer, phone, and copiers. Travel for meetings, conferences and events out of state may require overnight, weekend and international travel. ******************* EEO/ADA/Vet/Disabled