Professional, Health Care Quality Analyst
Solutions analyst job in Rochester, NY
Qualifications you'll bring: Bachelor's Degree in Business, Math, Computer Science, Information Systems, related field or five or more years of related work experience. Master's degree preferred. Minimum 3 years of analytics experience with large data sets required
1 year of analytics experience with healthcare quality data highly preferred
Subject matter expertise in healthcare data- claims, coding, HIE's etc. Experience with quality metrics, (NCQA HEDIS and NYS QARR) standards strongly preferred
Strong analytical skills, with the ability to turn data into actionable insights
Proficiency in SQL, data visualization tools (e.g. Tableau, PowerBI)
Data Manipulation tools (e.g. Alteryx, R, Python) beneficial
Excellent verbal and written communication skills, with the ability to effectively communicate technical information to both technical and non-technical stakeholders
Intermediate Excel skills include entering and editing complex formulas, filtering lists, sorting ranges, and using data analysis tools (pivot tables, scenarios, etc.)
Curiosity to foster innovation and pave the way for growth
Humility to play as a team
Commitment to being the difference for our customers in every interaction
Your key responsibilities:
Lead and oversee the successful execution of quality data deliverables.
Conduct analysis of large data sets to support quality improvement initiatives, including gap analysis, process optimization, and patient engagement.
Collaborate with cross-functional teams to design, implement, and maintain data solutions that meet the needs of stakeholders and business partners.
Ensure the accuracy and integrity of data through the development and implementation of data quality control processes and procedures.
Must also provide adequate documentation of how analysis was performed and be responsible for applying necessary checks and balances to ensure quality and accuracy of reports.
Participate in the development of data governance policies, standards, and procedures, and ensure compliance with regulatory requirements and industry best practices.
Present data insights and recommendations to leadership, effectively communicating complex technical information to non-technical stakeholders using visual aids (charts, graphs) or summaries.
Continuously monitor and evaluate the effectiveness of operational workflows, making recommendations for improvements and leading implementation efforts as necessary.
Contribute to our humble pursuit of excellence by performing various responsibilities that may arise, reflecting our collective goal of enhancing healthcare delivery and being the difference for the customer.
Where you'll be:
Virtual in NYS
Lab Quality Analyst
Solutions analyst job in Rochester, NY
Lab Quality Analyst needs 3 years experience
Lab Quality Analyst requires:
A BA/BS degree or equivalent is required; a degree with a science concentration is preferred.
Previous laboratory or similar experience is preferred
Requires flexibility between A-shift (7:00 a.m.3:30 ) and B-shift (1:30 p.m.10:00 ) MondayFriday.
Must have a proven track record of planning and organizing their daily workload, a high affinity for teamwork, and demonstrated problem-solving skills using innovative solutions.
Working knowledge of computers and Windows software is desired.
A full understanding of quality control is expected.
This position requires an individual who can multi-task, adapt to changes in daily workload and priorities, and operate in a cross-functional team setting.
Requires working in a BL2 lab environment, which includes standing for long periods of time, wearing personal protective equipment (PPE), and handling human samples.
Must be willing to learn to operate, maintain, and troubleshoot Vitros 350, FS 5, 1, 3400XT, and 4600 analyzers.
Careful attention to detail and accuracy of work are required.
As an FDA-regulated facility, documentation is key to this position in order to meet regulatory requirements; therefore, the candidate must have experience in or an understanding of cGMPs and documentation in a regulated industry.
Lab Quality Analyst duties:
Run, maintain, and troubleshoot Vitros 350, FS 5,1, 3400XT, and 4600 analyzers.
Works in partnership with manufacturing operations, product support, and other technical support groups to ensure quality and customer expectations are met prior to the final release of the product.
Business Analyst - Veteran Evaluation Services
Solutions analyst job in Rochester, NY
Description & Requirements Maximus is currently hiring a Business Analyst to join our Veterans Evaluation Services (VES) team. This is a remote opportunity. The Business Analyst is responsible for interpreting data and other information to perform root cause analysis, impact assessments, and/or to identify key measures and indicators of process performance and make recommendations to improve or correct performance.
Due to contract requirements, only US Citizen or a Green Card holder can be considered for this opportunity.
Essential Duties and Responsibilities:
- Identify and determine business requirements and define processes, including clarification on any requirement discrepancies.
- Understand business problems and opportunities in the context of requirements and recommend solutions that enable the organization to achieve its goals.
- Extract, tabulate, and analyze data to support program activity and assist management with decision making.
- Review and edit requirements, specifications, business processes and recommendations related to new processes, functionalities, and/or proposed solutions.
- Process all Production Support Requests by receiving defect reports and cross-referencing the defect with the business requirements.
- Ability to work a training schedule of 8am - 5pm CT Monday - Friday required
- Ability to work a schedule between 8am - 5pm CT Monday - Friday required
- Please note upon hire, Veteran Evaluation Services (VES), a Maximus Co. will provide all necessary computer equipment that is to be utilized to fulfil the duties of your role. New hires will not be exempt from using company provided equipment.
- Must currently and permanently reside in the Continental US
Home Office Requirements Using Maximus-Provided Equipment:
- Internet speed of 20mbps or higher required (you can test this by going to (******************
- Connectivity to the internet via either Wi-Fi or Category 5 or 6 ethernet patch cable to the home router
- Private work area and adequate power source
Minimum Requirements
- Bachelor's degree in related field.
- 3-5 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree
EEO Statement
Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.
Accommodations
Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at applicantaccommodations@maximus.com.
Minimum Salary
$
70,000.00
Maximum Salary
$
100,000.00
Business Analyst
Solutions analyst job in Rochester, NY
Business Analyst
Salary range (depending on experience): $70k-$140k
As a Business Analyst, you will define requirements and manage waterfall/agile frameworks to facilitate complex business needs in accordance with software development life cycle (SDLC) guidelines. Independently execute large projects and lead other analysts in completing projects.
Break down complex business and technology terms to aid in collaborative problem solving.
Essential Job Functions
Provide expertise in executing the duties of a business analyst for projects of various types and sizes
Elicit, define and analyze complex requirements in various formats ensuring they are testable, measurable and traceable
Refine, prioritize and manage requirements using various tools (e.g., templates, team backlogs, requirements management or agile task management applications)
Build the business case and project justification
Build/Lead requirement walk-throughs with key stakeholders using various methods (e.g., team demos, workshops, sprint planning and backlog refinement sessions)
Identify and estimate anticipated work efforts based on priority using requirement work plans, program increment (PI) and sprint planning
Define and resolve dependencies, issues and risks along with identification of impacted areas through team collaboration
Identify and define complex business processes for current and future state analysis
Act as the liaison between the business units, technology teams and support teams
Lead/facilitate the process needed to make an informed build versus buy decision
Participate in growing team competency by mentoring, providing on-the-job training to more junior associates and helping to develop training materials/process improvements
Apply an in-depth knowledge of multiple business areas, familiarity with enterprise strategies and an understanding of different technologies and industry best practices to meet/exceed business goals/priorities
Minimum Position Qualifications
5+ years business analysis experience
Excellent written and oral communication, collaboration and presentation skills to effectively communicate information to all levels within the organization
Proven ability to understand strategic business requirements and translate them into strategic technology solutions for use across multiple lines of business
Demonstrated experience with industry best practices and an understanding of different technologies
Strong ability to make difficult/quick decisions demonstrating critical/innovative thinking
Ability to effectively interact with and influence a diverse group of associates
Ability to effectively partner with all levels of the organization
Strong organizational, analytical and problem-solving skills
Desired Previous Experience/Education
Bachelor's Degree in information technology (IT) or a related business field
Equivalent work experience in an IT position or comparable business unit experience
Prior experience as a business or applications analyst in agile projects
Agile, SAFe, Six Sigma, IIBA certification a plus (ECBA, CCBA, CBAP, CBATL)
Auto-ApplyHuman Services Change Management Analyst/ Change Management Analyst
Solutions analyst job in Rochester, NY
Ask IT Consulting Inc, backed by a $500 million Microtek group company, provides an industry leading blend of technology, business consulting, and outsourcing services. Ask IT is a minority-owned enterprise; it has been founded on providing the highest quality possible and on the devotion to customer satisfaction. ASK IT consulting is an equal opportunity employer, which is a global staffing, consulting and technology solutions company, offering industry-specific solutions to fortune 500 clients and worldwide corporations.
Job Description
Job Profile- Human Services Change Management Analyst/ Change Management Analyst
Duration-24 Months
Location- Rochester, NY
Candidates should have at least 60 months experience, and at least one of the following should apply
7. Experience working on researching and performing information gathering activities for the implementation of an automated human service system;
8. Experience identifying and documenting the scope of business process changes or enhancements required by procedural changes or by changes to federal, State or local laws and statutes.
9. Experience in change management planning and implementing change, including experience in self assessments and developing implementation action plans.
10. Experience working directly in a Child Welfare setting in New York State, local district, or voluntary agency in New York State or another state.
11. Experience facilitating small groups or teams and exhibiting leadership qualities to arrive at sound business solutions to improve current business practices.
12. Bachelor Degree
Additional Information
If you are interested in finding out more about opportunities near you, if you are in need of a staffing firm such as ours, or if you just have a question regarding your resume and career path, please email me at ryanaskitc.com
System Analyst - Rochester NY
Solutions analyst job in Pittsford, NY
Job Details Rochester New York - Pittsford, NY Austin, Texas - Austin, TX; Reston Virginia Washington DC - Reston, VA; United Kingdom - Letchworth - LETCHWORTH, HertfordshireDescription
Northland Controls is seeking a well-qualified System Analyst, located in Rochester, NY. Secondary location considerations for Reston, VA or Austin, TX.
The System Analyst will be responsible for delivering outstanding service desk support to the assigned region, ensuring the smooth operation of physical security systems and associated technology. This role acts as the primary point of contact for service tickets and technical issues, coordinating responses and managing ticket resolution in line with Northland's service standards.
What type of candidate Northland is looking for:
We strive to find the right kind of people, who respect the Northland way; they will emphasize taking on challenges, working hard, learning fast, and maintaining embracing accountability, all while having fun! Our culture and team are our strongest assets. We want to employ happy people, who bring a positive and energetic attitude to not only their work and the work environment.
What you will love about this job.
You will be working for an amazing company in a challenging environment that employs the most exceptional type of people.
Qualifications
- Self-motivated, with the ability to work independently and manage multiple priorities.
- Minimum of 5 years' experience in a service desk or support role within the security industry.
- Experience supporting regional access control and CCTV systems.
- Strong background in troubleshooting and supporting security technologies including biometrics, key management, and alarm centers.
- Familiarity with Windows operating systems and Microsoft Office Suite.
- Basic understanding of IT networks, LAN/WAN, and cloud-based systems is highly desirable.
- Strong interpersonal and communication skills with the ability to engage at all levels.
Essential Duties and Responsibilities
- Manage and triage service tickets from receipt through to resolution.
- Coordinate service queue management and ticket assignment.
- Provide first-line solutions where possible, escalating unresolved issues as required.
- Coordinate and support engineering visits and remote sign-off processes.
- Maintain and update as-built documentation and technical configurations.
- Manage spares stock and oversee ticket invoice reconciliation.
- Assist in the development and documentation of processes and procedures.
- Provide regular statistical reporting and support ad hoc data requests.
Skills
- Strong written and verbal communication skills.
- Excellent problem-solving and organizational abilities.
- Ability to work independently and collaboratively within a team environment.
- Proficiency in Microsoft Office Suite.
Preferred Education & Experience
- Certifications in access control or CCTV systems (e.g., Lenel OnGuard, Milestone) are preferred.
- Experience as an installer or service engineer is desirable.
- Professional security certifications (e.g., ASIS, CPP) are desirable but not required.
Travel
Travel may be required for certifications and occasional support visits.
Work Authorization
Must be authorized to work in the US or applicable region.
What Northland Does
Northland is a world-class global security integrator with offices in the United States, United Kingdom, Singapore, China and India. We specialize in design, build, integration, and management of high-end Lenel, Software House, S2 global enterprise security systems which include 6 out of 10 of the largest hi-tech companies in Silicon Valley.
We are responsible for single card reader installations in some of the most remote parts of the world, all the way through to the design, deployment and management of large enterprise systems managing up to 300 corporate offices in over 70 countries including datacenters and multi-faceted security operations centers.
With 250 highly trained professionals, all program management, project management, system design, system programming, testing and commissioning is carried out by Northland Controls experts to ensure we deliver the right solution, to the right standard, every time, anywhere in the world. In addition, Northland is supported by a network of over 100 in-country local service partners (LSPs) across the world who partner with Northland to deliver unparalleled world class services to our enterprise customers.
We are trusted to get the job done no matter what. Through word-of-mouth our elite list of customers has rewarded us with phenomenal growth from $1M to $70M in 10 years'. To achieve this, we are always interested in the very best people who share our core values and beliefs and will “do whatever it takes” to enable our customers to realize their goals. We will take on difficult challenges regardless of where they may lead us, and we will always take the most honorable route to get there.
Northland Values
Be Honorable
Our People
Take on Challenges
Do Whatever it Takes
Have Fun
Northland Controls is an equal employment opportunity employer, discrimination is prohibited.
Data Analyst
Solutions analyst job in Rochester, NY
SQL Data Analyst
Endeavor Streaming, part of Endeavor, is building the worlds most advanced content distribution platform for Content Creators, Global Brands, TV Broadcasters and Sports Federations.
Role:
SQL / Data warehouse (Redshift) / AWS experience required for this.
Opportunity:
You will assist in the management and growth of a large-scale data solution enabling TV everywhere with a worldwide leader specializing in digital video broadcasting, distribution, and monetization. You will build and manage solutions and processes that will grow and solve critical business needs. You will learn and implement new business processes and automate them with today's and tomorrow's technologies. You will be exposed to many exciting projects that will broaden your industry experience and continuously enhance your skills with new challenges.
Responsibilities:
Analyze and interpret complex data, patterns and processes
Provide analysis, reports, dashboards, and insight of data supporting existing and new initiatives.
Work with a team to define and implement solutions allowing the visibility of data and insight for use at the business level
Manage, maintain, and report on the daily results of daily data jobs and processes both internally and externally
Provide Root Cause Analysis and related documentation and communications of data issues and the data solutions we provide.
Work with external clients and internal finance department on the delivery of data and reports.
Skills:
Bachelor's degree in Computer Science, Information Systems, Engineering, Mathematics, Quantitively-oriented degree, or a related field
3+ years as a data analyst or similar role.
Must have a high degree of initiative and strong analytical skills
Must have advanced skills in report development, SQL queries, views, functions, and stored procedures.
Must have experience with relational databases, data lakes, data warehouses such as Redshift, and ETL/ELT data pipelines
Proficiency with SQL and relational database concepts
Must have experience working with AWS related technologies
Must have experience working with an off-the-shelf Business Intelligence Dashboard product.
Experience in meeting directly with business managers and their teams without direct support from their manager
Data Analyst: Office of Human Capital - 12 Months/40 Hours
Solutions analyst job in Rochester, NY
in a school district responsible for compiling and analyzing data which includes testing, student census, and demographic data. The employee reports directly to and works under the general supervision of the
Assistant Superintendent of Instruction or other higher level staff member. Does related work as
needed.
Responsibilities
(All need not be performed in a given position. Other activities may
be performed although not listed.)
Generates computerized reports including analysis, graphing, and display of test, census, survey,
and statistical information;
Processes computerized Medicaid reimbursement for specified special education services (including
determining student eligibility for Medicaid and obtaining and maintaining precise paper files of all
required data elements);
Processes data including downloading from Board of Cooperative Education Services (BOCES)
including file conversions, importing and exporting to compile data, linking files together to transfer
data, preparing data to upload to BOCES, outputting data (electronic and paper) and transferring to
district offices;
Organizes, completes and verifies projects and reports associated with school district data and
reporting;
Produces drafts and final copies of tests and creates forms that can be scanned;
Performs computerized statistical data analysis, including analysis of test results, and develops
summary reports for school administrators and the Board of Education;
Updates database systems annually and performs some data entry;
Coordinates the scoring of local and state-wide tests for various grades and subjects;
Maintains current knowledge of Federal and State laws applicable to the verification of data for
statewide reporting;
Acts as liaison between the District and the New York State Education Department's Assessment
and Reporting Offices.
FULL PERFORMANCE KNOWLEDGE, SKILLS, ABILITIES AND PERSONAL
CHARACTERISTICS: Good knowledge of computer applications using communications links and
databases; good knowledge of the operation of data entry equipment; working knowledge of data
collection techniques; working knowledge of applicable laws; working knowledge of mathematics
and statistics; ability to communicate effectively orally and in writing; ability to establish and maintain
effective working relationships; ability to update and maintain databases; analytical ability; ability to
organize and present data in tabular form; ability to input, organize and analyze data accurately and
produce reports including simple statistical reports; ability to coordinate test procedures, scoring and
reporting; good judgment; physical condition commensurate with the demands of the position.
Qualifications
Graduation from high school or possession of an equivalency diploma plus EITHER:
(A) Three (3) years paid full-time or its part-time equivalent experience in the organization,
analysis and manipulation of data utilizing a database management system; OR,
(B) Graduation from a regionally accredited or New York State registered college or university
with an Associate's degree in any computer science, management information systems, or
information technology field, plus one (1) year paid full-time or its part-time equivalent
experience as described in (A) above; OR,
(C) An equivalent combination of education and experience as defined by the limits of (A) and
(B) above.
Auto-ApplyHealthcare Data Analyst
Solutions analyst job in Rochester, NY
The Healthcare Data Analyst is responsible for analytics, financial analysis and claims auditing. This candidate will reside within the Analytics and Reporting department and will work closely with other members of the Clinical, Medical and Network teams to design and analyze operational and claims data. This person will also present results to internal stakeholders, existing and future clients. Additionally, the ideal candidate will serve as a leader in defining and prioritizing the strategic and tactical tasks surrounding future data intelligence.
Essential Functions
Analyze business intelligence data to inform business and product decisions, blending historical results, available industry reports, purchased sources and public information as input to analyses
Identify areas for increased clinical focus and review/assess associated action plans
Maintain provider rate information and assess overall cost impact of proposed changes
Support claims audit processes and procedures to ensure the fidelity of claims processing
Conduct on-going refinement of the risk stratification surrounding claims processing
Design, develop, interpret and present key internal business operational metrics reporting, serving as an ongoing voice for improving and increasing data intelligence leading to operational improvements
Contribute to the identification and prioritization of improved reporting processes and procedures
Provide on-going analysis and recommendations for improvement of operations and clinical interventions
Provide direction in preparing and/or reviewing reports for publication.
Assist with planning tactical goals to achieve major improvements in data analytics capabilities over time
Adheres to our Mission Statement, Core Values, Code of Business Conduct and Compliance Program
Complies with all Federal and applicable State laws and policies regarding privacy, confidentiality and security of health information and other designated information
EDUCATION & EXPERIENCE
Required
Bachelor's Degree in Computer ScienceInformation Technology, MathematicsStatistics, Business or other relevant field
At least three years of experience analyzing healthcare data. Preferably from a payer setting
Understanding business impact is critical to improving our internal processes and seeking to maximize the ROI
Prior experience producing reporting and providing analysis to organizational leadership
Ability to work in a fast-paced, collaborative team environment
Self-starter and may mentor/train other department members
Strong communications skills
Ability to work well both independently and as part of a multi-functional team, including technical, financial, administrative and clinical associates
Strong knowledge of analytic, technical and reporting tools. Tableau and SQL experience preferred
Advanced proficiency with Microsoft Word, Excel and PowerPoint production.
Application Support Analyst
Solutions analyst job in Rochester, NY
Banyan Software provides the best permanent home for successful enterprise software companies, their employees, and customers. We are on a mission to acquire, build and grow great enterprise software businesses all over the world that have dominant positions in niche vertical markets. In recent years, Banyan was named the #1 fastest-growing private software company in the US on the Inc. 5000 and amongst the top 10 fastest-growing companies by the Deloitte Technology Fast 500. Founded in 2016 with a permanent capital base setup to preserve the legacy of founders, Banyan focuses on a buy and hold for life strategy for growing software companies that serve specialized vertical markets.
Application Support Analyst - Our Portfolio Company
Overview
One of our portfolio companies is a leading provider of mission-critical software solutions for fire departments across the United States, offering a flagship Records Management System (RMS) and accompanying modules (Responder, AVL, Kiosk, Inspections, and more).
The Application Support Analyst provides high-quality customer service and advanced technical support to the company's clients. This role handles complex product issues, collaborates with internal teams to improve product quality, contributes to documentation and workflows, and ensures that fire departments receive fast, accurate, and reliable assistance.
This is a full-time, in-office position (9:00 AM - 5:00 PM EST) at the company's Rochester headquarters.
Salary Range: USD $55,000- $65,000
Role & Responsibilities:
Client Support & Troubleshooting
Serve as the first point of contact (phone, email, ticket) for customer inquiries related to the RMS platform and associated modules.
Triage, investigate, and resolve complex technical issues using the ticket management system (Zendesk).
Provide hands-on troubleshooting including:
RMS workflows (Incidents, NFIRS/NERIS, Scheduling, Personnel, Training, Assets, etc.)
CAD integration behavior
User permissions and configuration
Data imports/exports and validation
Client-side and server-side setup, including basic SQL checks
Clearly document issue details, root cause, and resolution steps.
Client Coaching & Best Practices
Educate clients on system features, workflows, and recommended usage patterns.
Help customers get the most value from the company's solutions through process coaching and configuration guidance.
Maintain a strong customer-first mindset and set clear expectations throughout each support engagement.
Internal Collaboration
Work closely with QA, Product, and Engineering teams by:
Filing clear and reproducible bug reports
Identifying recurring issues and recommending improvements
Participating in release validation and regression testing as needed
Assist with the creation and maintenance of knowledge-base articles, client documentation, and internal runbooks.
Continuous Learning & Process Improvement
Develop a deep understanding of the company's software modules, integration architecture, and the broader fire-service software ecosystem.
Continuously improve troubleshooting skills through training, internal learning opportunities, and hands-on experience.
Follow all support workflows and escalate issues appropriately when complexity exceeds defined thresholds.
Actively contribute ideas that reduce ticket volume, improve resolution time, and enhance customer satisfaction.
Required Experience:
2+ years of client-facing software support experience, preferably in a technical or enterprise application environment.
Prior experience troubleshooting multi-module or workflow-based software systems.
Excellent troubleshooting and analytical skills.
Strong written and verbal communication skills.
Ability to understand complex workflows and translate them into user-friendly guidance.
High attention to detail and accuracy in documentation.
Ability to multi-task while maintaining productivity in a fast-paced environment.
Professional, calm, and empathetic client communication style.
Ability to escalate appropriately based on urgency or risk.
Strong ownership mindset with a commitment to delivering an outstanding support experience.
Preferred Skills:
Experience with Fire/EMS RMS software, CAD systems, NFIRS, or NERIS.
Experience using a ticket system (preferably Zendesk).
Comfort with SQL queries (reading logs, running basic selects).
Experience with software installation, configuration, or upgrade processes.
Familiarity with public-safety workflows or fire-service operations.
Benefits & perks:
Competitive salary + performance bonus
Health, dental, vision, and 401(k) with match
On-site role with occasional work-from-home flexibility
PTO, company holidays, volunteer time off
Annual professional-development budget
Diversity, Equity, Inclusion & Equal Employment Opportunity at Banyan: Banyan affirms that inequality is detrimental to our Global Teams, associates, our Operating Companies, and the communities we serve. As a collective, our goal is to impact lasting change through our actions. Together, we unite for equality and equity. Banyan is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.
Beware of Recruitment Scams
We have been made aware of individuals fraudulently posing as members of our Talent Acquisition team and extending fake job offers. These scams may involve requests for personal information or payment for equipment.
Protect yourself by following these steps:
Verify that all communications from our recruiting team come from an @banyansoftware.com email address.
Remember, employers will never request payment or banking information during the hiring process.
If you receive a suspicious message, do not respond - instead, forward it to ************************** and/or report it to the platform where you received it.
Your safety and security are important to us. Thank you for staying vigilant.
Auto-ApplyData Analyst II
Solutions analyst job in Rochester, NY
As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive.
Job Location (Full Address):
2561 Lac de Ville Blvd, Brighton, New York, United States of America, 14618
Opening:
Worker Subtype:
Regular
Time Type:
Full time
Scheduled Weekly Hours:
40
Department:
400079 Pediatrics M&D Admin
Work Shift:
Range:
UR URG 108
Compensation Range:
$51,810.00 - $72,534.00
The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job's compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations.
Responsibilities:
Develops methods for data collection, analysis, and reporting for a department or school. Utilizes best practices. Analyzes and interprets data using statistical techniques. Identifies actionable insights and recommendations. Creates presentations and reports based on findings. Works directly with clients to identify analytical requirements as well as collect data requirements, analyze, determine technical issues, and design ad-hoc reports. Collects, analyzes and documents business requirements and translates into function and system requirement specifications. May guide other less experienced team members
Responsibilities
General Purpose:
Develops methods for data collection, analysis, and reporting for assigned area. Utilizes best practices. Analyzes and interprets data using statistical techniques. Identifies actionable insights and recommendations. Creates presentations and reports based on findings. Works directly with clients to identify analytical requirements as well as collect data requirements, analyze, determine technical issues, and design ad-hoc reports. Collects, analyzes and documents business requirements and translates into function and system requirement specifications. May guide other less experienced team members
Responsibilities:
Administration
- Collects data using questionnaires, interviews, reports, searches of existing journals, etc. Meets with project participants to help formulate project goals and determine protocols and information-gathering methods. May assist in design, development and programming of systems needed to meet optimum data presentation goals.
Operations
- Prepares reports and recommendations based upon analysis of information gathered.
Compliance
- Maintains records and conducts correspondence with a variety of agencies and officials that provide a source of information.
Other duties as assigned
Qualifications:
- Bachelor's Degree or equivalent Masters
- Bachelor's degree in statistical analysis, data base management, or related studies and 3 years data analysis or customer resource management systems experience required or equivalent combination
- of education and experience
- Attention to detail required
- Accuracy and record keeping required Data analysis and problem solving required Advanced excel required
- C-TAGME Certification a plus. Leadership experience is a plus.
The University of Rochester is committed to fostering, cultivating, and preserving an inclusive and welcoming culture to advance the University's Mission to Learn, Discover, Heal, Create - and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion, creed, sex, sexual orientation, citizenship status, or any other characteristic protected by federal, state, or local law (Protected Characteristics). This commitment extends to non-discrimination in the administration of our policies, admissions, employment, access, and recruitment of candidates, for all persons consistent with our values and based on applicable law.
Auto-ApplyIT Security Analyst
Solutions analyst job in Rochester, NY
An IT Security Analyst is a vital part of an organization's mission to protect its information assets.
Salary range (depending on experience): $70k-$140k
The role is to monitor, analyze, test, and maintain security technologies and processes in support of the achievement of regulatory and security requirements.
As part of this work, it is important the Analyst have a working knowledge of the organization's information architecture and business processes.
The IT Security Analyst works collaboratively with all departments in problem solving issues related to security configurations and processes.
Strong communications skills and a high level of values are essential for this role.
DUTIES AND RESPONSIBILITIES:
Monitors organization's networks for security breaches and investigates a violation when one occurs.
Installs, utilizes and maintains software, such as SIEMs, DLP, firewalls and data encryption programs, to protect sensitive information.
Prepares reports that document security breaches and the extent of the damage caused by the breaches.
Researches the latest information technology (IT) security trends.
Helps plan and carries out an organization's way of handling security.
Develops security standards and best practices for their organization.
Recommends security enhancements to management or senior IT staff.
Defines, implements and maintains corporate security policies.
Conducts internal and external security audits.
Protects digital files and information systems against unauthorized access, modification or destruction.
Works with vendors to promote optimal functionality, including documentation, analyzing change requests, and upgrades to ensure that the most current versions are available.
Advises team leadership on all aspects of planning and successful approaches to meeting project plan and goals.
Follows established departmental policies, procedures, and technical standards.
Works extended and non-standard hours as necessary to support security maintenance and implementation. Takes “on-call” rotation to provide twenty-four hour support when appropriate
Is responsible for attending all annual mandatory educational programs as required by position.
EDUCATION:
Associate's Degree in Information Systems or related field required. Candidates with security relevant certifications (SANS, ISACA, ISC2) preferred.
EXPERIENCE:
Minimum of five years' work experience in Information Security as a Network Engineer or equivalent role.
Experience with SIEM, IDPS, DLP is strongly desired.
Auto-ApplyAnalyst
Solutions analyst job in Rochester, NY
When you're the best, we're the best. We instill an environment where employees feel engaged, satisfied and able to contribute their unique skills and talents while living and working as their authentic selves. We provide extensive opportunities for personal and professional development, building both employee competence and organizational capability to fuel exceptional performance through an inclusive environment both now and in the future.
Summary:
In this role, you will be responsible for inventory management and demand planning of perishable lab products. You will foster the relationship between, suppliers, supply chain and Mayo laboratories. You will assist with ordering/shipping issues which occur to ensure end-users are informed.
Responsibilities:
* Work collaboratively on multi-disciplinary work groups and projects.
* Initiate and facilitate activities to establish and enhance financial and operational analyses, supply chain, product management and other SCM activities and processes.
* Partner with Mayo departments and the Product Management Committees to review existing supply expenses and to identify supply expense reduction opportunities.
* Collaborate with staff within Supply Chain Management and customers to implement the identified supply expense reduction opportunities.
* Provide required support to the Sourcing and Contracting Team including, but not limited to, data collection, input to RFP, vendor analysis and contract compliance/rebate payment oversight.
* Conduct research and analysis, benchmarking and audits to ensure reasonableness and accuracy of information along with identifying and implementing best practices and process improvements for supply chain operations.
Qualifications:
* Relevant degree preferred.
* 2 or more years of relevant experience required.
* Strong analytical, database & spreadsheet skills.
* Strong project management, organizational skills and professional written and verbal communication skills.
* Expert knowledge of MS Office.
* Ability to meet rigorous deadlines, balance multiple priorities and achieve high levels of productivity while maintaining a high level of accuracy.
Estimated Hiring Range:
At Vizient, we consider skills, experience, and organizational needs in our compensation approach. Geographic factors may adjust the range estimate and hires typically fall below the top range. Compensation decisions are tailored to individual circumstances. The current salary range for this role is $51,900.00 to $87,900.00.
This position is also incentive eligible.
Vizient has a comprehensive benefits plan! Please view our benefits here:
******************************************
Equal Opportunity Employer: Females/Minorities/Veterans/Individuals with Disabilities
The Company is committed to equal employment opportunity to all employees and applicants without regard to race, religion, color, gender identity, ethnicity, age, national origin, sexual orientation, disability status, veteran status or any other category protected by applicable law.
Auto-ApplyAudit Analyst
Solutions analyst job in Seneca Falls, NY
About ITT:
At ITT, we have a clear purpose as an organization - to provide our customers with cutting-edge solutions to help solve their most critical needs across key global end markets. Our continuous improvement mindset drives our commitment to evolving our capabilities as a multi-industrial technology, manufacturing and engineering leader. With a strong global footprint of more than 100 facilities, we are well positioned to solve critical challenges for our customers around the world. Our locations include manufacturing facilities and global service capabilities in 35 countries. Through these worldwide operations and building on our heritage of innovation, our approximately ~11,000 team members partner with our customers to deliver enduring solutions that make a lasting difference and help the world move forward. ITT is headquartered in Stamford, CT, with sales in approximately 125 countries. The company generated 2024 revenues of $3.6 billion.
Motion Technologies: (Revenue of $1.4B; headcount of ~ 4,000; operates in 13 countries) manufactures brake components and specialized sealing solutions, shock absorbers and damping technologies primarily for the global automotive, truck and trailer, public bus and rail transportation markets.
Industrial Process: (Revenue of $1.4B; headcount of ~3,400; operates in 30 countries) manufactures engineered fluid process equipment serving a diversified mix of customers in global industries such as chemical, energy, mining, and other industrial process markets and is a provider of plant optimization and efficiency solutions and aftermarket services and parts.
Connect and Control Technologies: (Revenue of $0.8B; headcount of ~ 3,800; operates in 10 countries) manufactures harsh-environment connector solutions, critical energy absorption, flow control components, and composite materials for the aerospace and defense, general industrial, medical, and energy markets.
Position Summary
ITT is looking for an Audit Analyst to join their dynamic, fast-paced Shared Services group in Seneca Falls, NY. A few of the responsibilities for this position include ensuring SOX and GAAP compliance across the business units, coordinating Sales and Use Tax audits, and keeping records accurate and up to date for all locations. Essential Functions of the Role:
Essential Responsibilities
Ensure compliance of SOX and GAAP by all Shared Services site process owners with company requirements and guidelines established for the performance, documentation and testing of internal controls.
Ensure HQ and Shared Services control templates are updated annually. Co-ordinate with all functional owners.
Facilitate semi annual recertifications, restricted access and segregation of duties templates are completed. Support GCC audits.
Actively support BCP, security and compliance related aspects of the SAP ONE applications as it relates to the Head Quarters groups and maintain overall internal controls for the organization.
Coordinate all audits for all ITT entities and coordinate data requests with the auditor and BU's.
Ensure that Record Retention policy is current and up to date for all FSS locations and in line with ITT policy.
Ensure compliant with processes related to Unclaimed Property reporting to all States and Canada for ITT Corporation. Remain up to date on requirements pertaining to all States' regulation changes.
Position Requirements
Bachelor's degree in Accounting, Finance or Business is required
3-5 years of accounting/financial analysis experience is required
Experience with audits and Sarbanes Oxley Act (SOX) is required
Business Continuity Plan (BCP) experience is required
Experience writing documentation for policies, processes, and procedures is required
Excellent skills in financial analysis, analytical experience and problem solving
Must be able to perform structured analysis in complex environments
Strong Microsoft Office skills including Excel, Word, and Outlook. Experience with complex ERP systems such as SAP and consolidation software such as Onestream is preferred but not required.
Ability to partner, work effectively, and communicate with other team members, departments, and upper management.
Proficient in a fast paced, global shared services environment.
Ability to work independently to meet deadlines and complete time sensitive projects.
Safety is a core value at ITT. Our employees understand and follow all ITT safety policies and procedures, participate in workplace inspections, safety training, and in the development of job safety analyses.
This position requires use of information which is subject to the International Traffic in Arms Regulations (ITAR). All applicants must be U.S. persons within the meaning of ITAR. ITAR defines a U.S. person as a U.S. Citizen, U.S. Permanent Resident (i.e. 'Green Card Holder'), Political Asylee, or Refugee.
#LI-RL1
Equal Pay Act Statement We aim to pay our ‘ITT'ers' fairly and competitively in the locations that they live and work. Pay-for-performance is a principle that we believe in, and employees are rewarded based not only on ‘what' they accomplish, but also on ‘how' they reflect ITT's values. ITT offers a competitive salary and robust total rewards package, such as health insurance, 401(k), short and long-term disability, paid time off, growth and developmental opportunities, and other incentive compensation programs. Specific benefits are dependent upon whether or not the position is part of a collective-bargaining agreement. The salary offered to a candidate is based several factors such as candidate experience and qualifications, location, as well as market and business considerations. Equal Pay Act Range Annual Salary Range $70,000 to $105,400 Plus Benefits and Incentive Plans. Not ready to apply? Connect with us for general consideration.
Auto-ApplySolutions Architect
Solutions analyst job in Rochester, NY
is not eligible for employer visa sponsorship.
Hours:
40
Schedule:
This position is hybrid and remote eligible for up to 40% of the time. The office location for this position is at ESL Corporate Headquarters in Rochester, NY. Hours are Monday - Friday 8:00 a.m. - 5:00 p.m. Must be flexible to meet current and future business needs.
Comprehensive Benefits:
ESL offers a competitive benefits package which focuses on providing a work life balance for all employees. Our benefits include robust options such as our wellness program, family assistance plan, 401k with match, paid volunteer time and Learning & Development training among many others.
Pay and Incentive Plan: Starting salary: $127,763 Salary Range: $113,031.52 - $142,495.44 In addition to competitive pay and benefits, we offer an annual performance-based incentive that rewards eligible employees for their contributions to our success. Join us to be part of our success and growth! Purpose of Position:
The Solutions Architect is responsible for designing solutions that will deliver on the strategic initiatives in a way that is scalable, secure and aligns with our enterprise architecture. This role delivers solutions that enable key capabilities across the organization. It plays a critical role in enabling capability delivery while maintaining architectural integrity and business alignment.
Principle Responsibilities/Accountabilities:
Solution Design & Delivery Alignment
Design end-to-end solutions delivering business needs while maintaining our enterprise architecture standards and approved patterns.
Collaborate with product owners, delivery teams, developers, data architects and infrastructure to ensure solution feasibility.
Ensure use of modularity and reuse of APIs, integrations and services.
Decompose business problems into logical architecture components and capabilities.
Create solution architecture documents, diagrams and integration specifications.
Business Collaboration & Capability Alignment
Ensure technology solutions align with business capabilities and value streams in collaboration with stakeholders.
Map solutions to the business capability model
Assist in developing the domain architecture components
Collaborate with business systems analysts and process team for requirements
Participate in discovery workshops, capability planning and vendor evaluations.
Support domain owners and product teams in capability centered design discussions.
Architecture Standards and Governance
Promote consistency and compliance with architecture standards and guidelines.
Present solutions for review and participate in architecture review.
Contribute to reference architecture definitions and reusable design patterns.
Evaluate technical debt risk and recommend modernization options.
Mentor IT staff in best practices and architectural thinking.
Qualifications:
Bachelor's degree required
Minimum of 5 years experience designing solutions in IT
Knowledge of enterprise architecture frameworks
Deep understanding of API design and integration patterns
Familiarity with cloud platforms
Strong analytical skills
Proven leadership and the ability to collaborate with all levels of the organization
Excellent communication and interpersonal skills
Demonstrates alignment with ESL's Core Values, mission, vision, and Purpose to help our community thrive and prosper
We're committed to diversity, equity, and inclusion. We believe we are a stronger, more successful organization because of this commitment. We strive to ensure a robust talent pool of qualified candidates with a variety of skillsets and capabilities for all our openings. We hire great people and welcome all new hires to our award-winning work environment, which has been recognized by the Great Place to Work Institute since 2010.
#LI-KS1
Master Data Governance/Management - Senior - Consulting - Location OPEN
Solutions analyst job in Akron, NY
At EY, we're all in to shape your future with confidence.
We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world.
Technology - Data Management Technology - Senior Consultant
The opportunity
EY's Analytics and Data team is seeking a Master Data Management Senior focusing on helping our clients define and drive data management strategy and technology implementation. This role requires a professional with an ability to assist in defining a master data management design- complemented by a solid track record of system delivery. The individual should be ready to guide clients through the adoption and implementation of advanced technologies.
In this role, you will design and apply comprehensive methods, practices, policies, tools, and processes to govern and control the entire lifecycle of data assets. You will perform maturity assessments on data management capabilities and advise on tools and roadmaps for implementation. Your understanding of business strategy in connection with the value of data at scale will be crucial.
Your key responsibilities
As a Senior Data Management and Strategy professional, you will be at the forefront of data governance and strategy, ensuring that data assets are protected and utilized effectively. You will spend your time on the following key responsibilities:
Designing and implementing data governance frameworks that align with business objectives.
Collaborating with stakeholders to build analytics solutions that deliver tangible business value.
Conducting maturity assessments to enhance data management capabilities across the organization.
Develop solutions to complex problems, including functional and technical design of master data management software
Exercise judgment in selecting methods, techniques, and evaluation criteria for obtaining results.
Guide clients in defining a data governance strategy including aspects such as data quality, data catalog, master data management, analytics use cases, date readiness for AI/ML, and systems alignment to leading ERP and CRM applications.
Data Integrity Assurance: Implement cutting-edge DQ tools and processes to maintain impeccable data standards throughout the infrastructure
Analytical Collaboration: Engage in meticulous requirement gathering, interpret Business Requirement Documents (BRDs), and collaborate with system analysts to develop comprehensive source-to-target mappings
Data Scrutiny: Conduct thorough examinations of data within source databases prior to migration into data warehouses and generate detailed technical specifications in alignment with BRDs
Lead multiple engagements simultaneously, ensuring the delivery of high-quality services and client satisfaction
This role may require regular travel to meet with external clients, providing you with the opportunity to engage directly with stakeholders and contribute to impactful projects.
Skills and attributes for success
To excel in this role, you will need a blend of technical and interpersonal skills. Your ability to navigate complex data environments and build strong relationships will be key to your success.
Strong understanding of data privacy and governance principles.
Experience in enterprise strategy and data management.
Proficiency in metadata management and ontology design.
Excellent communication skills, with the ability to convey complex information clearly.
Demonstrated emotional agility and the ability to collaborate in hybrid environments.
Knowledge of future trends/changes in the industry and the ability to articulate these to customers
Benchmark design, development, delivery knowledge
Working knowledge of any of the cloud technologies AWS and Azure.
Strong leadership and communication skills, with the ability to articulate complex issues and drive business outcomes
Ability to research and provide insights on industry standards, regulations, technology assessments, and forecasts
Demonstrated expertise in Data Privacy and Master Data Management.
Strong understanding of Data Governance and Enterprise Strategy.
To qualify for the role, you must have
Bachelor's degree required (4-year degree) in Engineering, Advanced Data Analytics, or a related technical or scientific field
Minimum of 3 years of direct involvement with MDM tools including SAP MDG and/or Informatica MDM
ERP implementation experience including full implementation cycles of SAP implementation with SAP MDG as a component
Typically, no less than 3 years relevant developer experience in master data management software.
Strong understanding of Data Governance principles.
Experience with Enterprise IT Architecture.
A valid driver's license in the US; willingness and ability to travel internationally to meet client needs
A track record of successful stakeholder engagement
Ideally, you'll also have
Experience with complex problem-solving and critical thinking.
A track record of driving outcomes in collaborative environments.
Familiarity with digital fluency and hybrid collaboration tools.
A passion for innovation and the strategic application of emerging technologies to solve real-world challenges
The ability to foster an inclusive environment that values diverse perspectives and empowers team members
What we look for
We seek individuals who are not only technically proficient but also possess the ability to inspire and lead teams. Top performers demonstrate a passion for innovation, a commitment to excellence, and the ability to navigate complex challenges with ease.
What we offer you
At EY, we'll develop you with future-focused skills and equip you with world-class experiences. We'll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn more.
We offer a comprehensive compensation and benefits package where you'll be rewarded based on your performance and recognized for the value you bring to the business. The base salary range for this job in all geographic locations in the US is $106,900 to $176,500. The base salary range for New York City Metro Area, Washington State and California (excluding Sacramento) is $128,400 to $200,600. Individual salaries within those ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and geography. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options.
Join us in our team-led and leader-enabled hybrid model. Our expectation is for most people in external, client serving roles to work together in person 40-60% of the time over the course of an engagement, project or year.
Under our flexible vacation policy, you'll decide how much vacation time you need based on your own personal circumstances. You'll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
Are you ready to shape your future with confidence? Apply today.
EY accepts applications for this position on an on-going basis.
For those living in California, please click here for additional information.
EY focuses on high-ethical standards and integrity among its employees and expects all candidates to demonstrate these qualities.
EY | Building a better working world
EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.
Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.
EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.
EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law.
EY is committed to providing reasonable accommodation to qualified individuals with disabilities including veterans with disabilities. If you have a disability and either need assistance applying online or need to request an accommodation during any part of the application process, please call 1-800-EY-HELP3, select Option 2 for candidate related inquiries, then select Option 1 for candidate queries and finally select Option 2 for candidates with an inquiry which will route you to EY's Talent Shared Services Team (TSS) or email the TSS at **************************.
Quality Analyst
Solutions analyst job in Rochester, NY
Global Channel Management is a technology company that specializes in various types of recruiting and staff augmentation. Our account managers and recruiters have over a decade of experience in various verticals. GCM understands the challenges companies face when it comes to the skills and experience needed to fill the void of the day to day function. Organizations need to reduce training and labor costs but at same requiring the best "talent " for the job.
Qualifications
May require over-time and occasional C or B shifts based on production needs and schedule. •
A Bachelor's degree is a plus. A minimum of 1 years' experience in a Quality discipline is required.
Experience in LIMS, OTIS or Trackwise a plus.
An understanding of cGMPs and documentation in a regulated industry and experience in documentation protocols and procedures is a plus. • Planning and organization of daily workload, high affinity toward teamwork and demonstrated problem
solving using innovative solutions.
Additional Information
$22/hr
12 MONTHS
Application Support Analyst
Solutions analyst job in Rochester, NY
Job Description
Banyan Software provides the best permanent home for successful enterprise software companies, their employees, and customers. We are on a mission to acquire, build and grow great enterprise software businesses all over the world that have dominant positions in niche vertical markets. In recent years, Banyan was named the #1 fastest-growing private software company in the US on the Inc. 5000 and amongst the top 10 fastest-growing companies by the Deloitte Technology Fast 500. Founded in 2016 with a permanent capital base setup to preserve the legacy of founders, Banyan focuses on a buy and hold for life strategy for growing software companies that serve specialized vertical markets.
Application Support Analyst - Our Portfolio Company
Overview
One of our portfolio companies is a leading provider of mission-critical software solutions for fire departments across the United States, offering a flagship Records Management System (RMS) and accompanying modules (Responder, AVL, Kiosk, Inspections, and more).
The Application Support Analyst provides high-quality customer service and advanced technical support to the company's clients. This role handles complex product issues, collaborates with internal teams to improve product quality, contributes to documentation and workflows, and ensures that fire departments receive fast, accurate, and reliable assistance.
This is a full-time, in-office position (9:00 AM - 5:00 PM EST) at the company's Rochester headquarters.
Salary Range: USD $55,000- $65,000
Role & Responsibilities:
Client Support & Troubleshooting
Serve as the first point of contact (phone, email, ticket) for customer inquiries related to the RMS platform and associated modules.
Triage, investigate, and resolve complex technical issues using the ticket management system (Zendesk).
Provide hands-on troubleshooting including:
RMS workflows (Incidents, NFIRS/NERIS, Scheduling, Personnel, Training, Assets, etc.)
CAD integration behavior
User permissions and configuration
Data imports/exports and validation
Client-side and server-side setup, including basic SQL checks
Clearly document issue details, root cause, and resolution steps.
Client Coaching & Best Practices
Educate clients on system features, workflows, and recommended usage patterns.
Help customers get the most value from the company's solutions through process coaching and configuration guidance.
Maintain a strong customer-first mindset and set clear expectations throughout each support engagement.
Internal Collaboration
Work closely with QA, Product, and Engineering teams by:
Filing clear and reproducible bug reports
Identifying recurring issues and recommending improvements
Participating in release validation and regression testing as needed
Assist with the creation and maintenance of knowledge-base articles, client documentation, and internal runbooks.
Continuous Learning & Process Improvement
Develop a deep understanding of the company's software modules, integration architecture, and the broader fire-service software ecosystem.
Continuously improve troubleshooting skills through training, internal learning opportunities, and hands-on experience.
Follow all support workflows and escalate issues appropriately when complexity exceeds defined thresholds.
Actively contribute ideas that reduce ticket volume, improve resolution time, and enhance customer satisfaction.
Required Experience:
2+ years of client-facing software support experience, preferably in a technical or enterprise application environment.
Prior experience troubleshooting multi-module or workflow-based software systems.
Excellent troubleshooting and analytical skills.
Strong written and verbal communication skills.
Ability to understand complex workflows and translate them into user-friendly guidance.
High attention to detail and accuracy in documentation.
Ability to multi-task while maintaining productivity in a fast-paced environment.
Professional, calm, and empathetic client communication style.
Ability to escalate appropriately based on urgency or risk.
Strong ownership mindset with a commitment to delivering an outstanding support experience.
Preferred Skills:
Experience with Fire/EMS RMS software, CAD systems, NFIRS, or NERIS.
Experience using a ticket system (preferably Zendesk).
Comfort with SQL queries (reading logs, running basic selects).
Experience with software installation, configuration, or upgrade processes.
Familiarity with public-safety workflows or fire-service operations.
Benefits & perks:
Competitive salary + performance bonus
Health, dental, vision, and 401(k) with match
On-site role with occasional work-from-home flexibility
PTO, company holidays, volunteer time off
Annual professional-development budget
Diversity, Equity, Inclusion & Equal Employment Opportunity at Banyan: Banyan affirms that inequality is detrimental to our Global Teams, associates, our Operating Companies, and the communities we serve. As a collective, our goal is to impact lasting change through our actions. Together, we unite for equality and equity. Banyan is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.
Beware of Recruitment Scams
We have been made aware of individuals fraudulently posing as members of our Talent Acquisition team and extending fake job offers. These scams may involve requests for personal information or payment for equipment.
Protect yourself by following these steps:
Verify that all communications from our recruiting team come from an @banyansoftware.com email address.
Remember, employers will never request payment or banking information during the hiring process.
If you receive a suspicious message, do not respond - instead, forward it to ************************** and/or report it to the platform where you received it.
Your safety and security are important to us. Thank you for staying vigilant.
IT Security Analyst
Solutions analyst job in Rochester, NY
An IT Security Analyst is a vital part of an organization's mission to protect its information assets.
Salary range (depending on experience): $70k-$140k
The role is to monitor, analyze, test, and maintain security technologies and processes in support of the achievement of regulatory and security requirements.
As part of this work, it is important the Analyst have a working knowledge of the organization's information architecture and business processes.
The IT Security Analyst works collaboratively with all departments in problem solving issues related to security configurations and processes.
Strong communications skills and a high level of values are essential for this role.
DUTIES AND RESPONSIBILITIES:
Monitors organization's networks for security breaches and investigates a violation when one occurs.
Installs, utilizes and maintains software, such as SIEMs, DLP, firewalls and data encryption programs, to protect sensitive information.
Prepares reports that document security breaches and the extent of the damage caused by the breaches.
Researches the latest information technology (IT) security trends.
Helps plan and carries out an organization's way of handling security.
Develops security standards and best practices for their organization.
Recommends security enhancements to management or senior IT staff.
Defines, implements and maintains corporate security policies.
Conducts internal and external security audits.
Protects digital files and information systems against unauthorized access, modification or destruction.
Works with vendors to promote optimal functionality, including documentation, analyzing change requests, and upgrades to ensure that the most current versions are available.
Advises team leadership on all aspects of planning and successful approaches to meeting project plan and goals.
Follows established departmental policies, procedures, and technical standards.
Works extended and non-standard hours as necessary to support security maintenance and implementation. Takes “on-call” rotation to provide twenty-four hour support when appropriate
Is responsible for attending all annual mandatory educational programs as required by position.
EDUCATION:
Associate's Degree in Information Systems or related field required. Candidates with security relevant certifications (SANS, ISACA, ISC2) preferred.
EXPERIENCE:
Minimum of five years' work experience in Information Security as a Network Engineer or equivalent role.
Experience with SIEM, IDPS, DLP is strongly desired.
Auto-ApplyData Analyst I
Solutions analyst job in Rochester, NY
As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive.
Job Location (Full Address):
90 Crittenden Blvd, Rochester, New York, United States of America, 14642
Opening:
Worker Subtype:
Regular
Time Type:
Full time
Scheduled Weekly Hours:
40
Department:
500055 SMH Hematology/Oncology
Work Shift:
UR - Day (United States of America)
Range:
UR URG 106
Compensation Range:
$44,419.00 - $62,186.00
The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job's compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations.
Responsibilities:
Supports the development of methods for data collection, analysis, and reporting for a department or school. Analyzes and interprets data using statistical techniques. Assists with the creation of presentations and reports based on findings, which includes collating, modeling, interpreting and analyzing data. Collects data requirements, analyzes and determines technical issues, and design ad-hoc reports. Collects, analyzes and documents business requirements and supports translation into function and system requirement specifications.
JOB DUTIES AND RESPONSIBILITIES:
- Assists with tracking and compiling of comprehensive business metric data for evaluating effectiveness of programs, processes, or practices. Protects and ensures confidentiality of data per applicable policies and procedures (i.e. HIPPA etc.). Assists with building business solutions based on data.
- Collects requirements and designs reports to meet data analysis needs. Assists in the preparation of detailed documentation and/or reporting, in the case of external audit. Supports audit process and assists with compilation of required documentation.
- Updates and maintains the integrity of assigned databased on an ongoing basis.
- Consults with user groups to assess data preparation and data management needs, program design, and general user interface testing. Supports the evaluation of new technology and resources, and the impact of those new technologies, for improving data outcomes.
- Assists in the development of standard operating procedures, process maps, code manuals and project plans for all major reporting projects, as needed.
QUALIFICATIONS:
Bachelor's Degree in statistical analysis, data base management, or related discipline required.
1 year of experience with data analysis or customer resource management systems required or equivalent combination of education and experience.
Strong attention to detail and strong organizational, data analysis and problem-solving skills required.
Familiarity with statistics and statistical analysis, advanced knowledge of Microsoft Excel, ability to visually portray data preferred.
The University of Rochester is committed to fostering, cultivating, and preserving an inclusive and welcoming culture to advance the University's Mission to Learn, Discover, Heal, Create - and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion, creed, sex, sexual orientation, citizenship status, or any other characteristic protected by federal, state, or local law (Protected Characteristics). This commitment extends to non-discrimination in the administration of our policies, admissions, employment, access, and recruitment of candidates, for all persons consistent with our values and based on applicable law.
Auto-Apply