Solutions consultant job description

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.
Summary of This Role
Responsible for selling merchant services offerings to businesses. Activities include pricing, customer segmentation, customer presentations, account sign-up and activation, and account management. Answers inbound customer calls regarding product and service information, and identifies upselling opportunities from such calls. Accepts orders, closes sales, maintains customer records, and completes required documentation.

What Part Will You Play?
Manages a portfolio of clients for the company, typically with an annual net revenue value of $200,000 or more. Identifies revenue opportunities within assigned territories through communications with prospective clients, marketing programs and other activities as needed. Telephones prospects to identify appropriate contacts, qualifies and drives leads through the sales pipeline. Ensures suspect identification, planning, account qualification, and needs analysis at all prospect levels. Responds to customer requests for information and gives online presentations. Identifies and closes additional product and/or service sales with existing clients to further develop the client relationship. Manages client relationships and expectations during the sales cycle.Maintains existing/prospective client records, in accordance with company policies, to include call notes, scheduled client interactions, contact information, and other relevant client information, in the Customer Relationship Management (CRM) system; currently SalesForce.com. Keeps management informed of all activity, including timely preparation of reports.Develops knowledge of current product/service portfolio as well as changes and developments within the payments industry.

What Are We Looking For in This Role?
Minimum Qualifications
High School Diploma or EquivalentTypically Minimum 2 Years Relevant ExpRelated Experience
Preferred Qualifications
Typically Minimum 2 Years Relevant ExpB2B sales experience, cold calling sales experience, demonstrated successful performance in previous sales job

What Are Our Desired Skills and Capabilities?
Skills / Knowledge - Has substantial understanding of the job and applies knowledge and skills to complete a wide range of tasks.Job Complexity - Works on assignments that are routine to moderately difficult, requiring some decision in resolving issues or in making recommendations.Supervision - Normally receives little instruction on daily work, general instructions on newly introduced assignments.Industry Knowledge - Expert knowledge of the merchant payment industry Decision Maker - Advanced ability to be an effective problem solver and act quickly to resolve issues Communication - Effective listener and communicator who is able to establish long lasting customer relationships
Global Payments Inc. is an equal opportunity employer.
Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.

Crossfuze is recruiting for a Associate Solutions Consultant to join our pre-sales team. We are looking for someone with a strong understanding of the ServiceNow platform who will be able to demonstrate the value of ServiceNow as it relates to specific needs of clients and prospects. Once the value has been communicated, you will need to collaborate with clients to scope out their initiative and recommend a solution to move forward leveraging our Crossfuze Delivery team as needed to craft the solution.

ServiceNow subject matter expert to provide business and solutions consultancy to our clients and prospects

Perform pre-sales support calls by attending client meetings with Crossfuze Account Executives that may include a formal presentation or product demo

Responsible for addressing client business issues and translating to value through ServiceNow solutions

Continually identify product improvements and stay on top of ServiceNow industry trends, market shifts and the competitive landscape

For a given engagement, gather requirements and design a technical solution that is designed, sized and scoped for successful project delivery
For a given engagement, provide cost estimates with regard to time and resources Act as a strong partner to key people within Crossfuze, ServiceNow, and all prospects/clients, providing a high level of professionalism during all team interaction Work closely with the sales team to determine that our services are positioned properly on all designated accounts Ensure a smooth transition from sales to the delivery team as projects kick off Work in any of but not limited to the following areas: Customer Service Management (CSM), IT Operations Management (ITOM), IT Service Management (ITSM), Security Operations Management, Human Resource Service Management / Human Capital Management (HCM) Help sales team successfully close business as well as recommend realistic solutions to setup our delivery team for success so they can attain high customer satisfaction scores post-implementation
Requirements
Bachelors degree or equivalent technical / business qualification through experience Minimum of 1 year in a sales or pre-sales experience Minimum of 2 years of functional and technical knowledge of ServiceNow configuration and implementation Strong technical capabilities to envision and architect complex software solutions within the ServiceNow platform Preferred experience: ServiceNow Administrator certification ITIL v3 or 2011 Certification, a plus Experience with other ITSM tools including but not limited to: BMC Remedy, Cherwell, CA Service Desk, HP Service Manager
Benefits
Work from Home Options Custom Training & Development Programs Competitive Paid Time Off Benefits Competitive Salary Healthcare Plan (Medical, Dental & Vision) 401(k) with Employer Match Life Insurance (Basic, Voluntary & AD&D) Short Term & Long Term Disability


Equal Employment Opportunity
Our organization will not discriminate against or harass any employee or applicant for employment because of race, color, creed, religion, national origin, sex, sexual orientation, gender identity, disability, age, marital status, familial status, veteran status, membership or activity in a local human rights commission, status with regard to public assistance or any other legally protected basis, in accordance with applicable law.

TransUnion's Job Applicant Privacy Notice

What We'll Bring:
At TransUnion, we have a welcoming and energetic environment that encourages collaboration and innovation. We are consistently exploring new technologies and tools to be agile. This environment allows our people to hone current skills and build new capabilities while discovering their genius.

Come be a part of our team - you'll work with great people, pioneering products, and cutting-edge marketing technology.

Protecting the health and wellness of our associates and candidates considering a career at TransUnion is our highest priority. In supporting this vision, our recruitment and new hire experience for this role are fully virtual for the time being. Candidates interviewing will get to know our team over the phone and video, and this role will operate virtually upon hire until we return to the office. Even though we're not physically together right now, our goal is to provide you with a supportive candidate and new hire experience that will immerse you in our culture and set you up for success at TransUnion.

What You'll Bring:
We are seeking a Solutions Consultant to join our Marketing Solutions team that will act in a presales, client facing capacity. You will support sellers throughout the sales process to determine the most appropriate TransUnion solutions for our client's objectives and then help sell these solutions to various client teams across marketing, analytics and data science. To succeed you'll need a balanced understanding of marketing strategy and the digital ecosystem with the technical expertise to lead discussions on how TU's solutions will help our clients achieve their goals.

Impact You'll Make:

3+ years of experience in similar roles in MarTech or AdTech businesses. Deep understanding of digital marketing and the ad tech ecosystem (any combination of experience across DMP, DSP, CDP, Identity, Programmatic, Social, CTV, Email etc.).Ability to conduct product demos and address technical questions in client settings.Process oriented and ability to identify gaps and make recommendations for improvements.Track record of helping to drive revenue growth and sales efficiencies in similar businesses.Ability to build relationships and earn trust across a large, matrixed organization.Very strong organizational skills and attention to detail.Excellent written and oral communication skills, including communicating with external client teams.Experience in Financial Services and/or Insurance verticals is a plus. Experience working with Credit Data is very helpful.

The impact you'll make:
Be the SME on TransUnion Marketing Solutions and communicate and evangelize TU solutions internally and externally.Assist with RFPs, participate in pitches and lead product demos.Develop and implement best practices and procedures to achieve efficiency and collaboration with partners and clients.Gather product feedback from internal-facing (Operations) and external-facing (Partner Development, Customer success, & Sales) stakeholders.Track and forecast revenue opportunities.Understand the competitive landscape so that you can collaborate with product marketing to create a differentiated positioning within a crowded space.Work with solutions engineers to build out custom solutions.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, veteran status, marital status, citizenship status, sexual orientation, gender identity or any other characteristic protected by law.

TransUnion's Internal Job Title:
Advisor, Solutions Consulting