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Become A Solutions Operator

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Working As A Solutions Operator

  • Making Decisions and Solving Problems
  • Communicating with Supervisors, Peers, or Subordinates
  • Getting Information
  • Coordinating the Work and Activities of Others
  • Guiding, Directing, and Motivating Subordinates
  • Deal with People

  • Make Decisions

  • Stressful

  • $97,730

    Average Salary

What Does A Solutions Operator Do At Amerihealth Caritas

* The Coordinator, Enterprise Operations Solutions reports directly to an Enterprise Operations Solutions Director and works with the Enterprise Operations Solutions Issue Resolution Team (EOS
* IRT). The EOS Coordinator is responsible for coordinating activities and providing administrative support required achieving all EOS goals, specifically those impacting claim related issues.
* Major Accountabilities:
* Coordinates activities supporting the Enterprise Operations Solutions teams, including meeting coordination and preparation, development of materials, and reporting.
* Responsible for triaging all claim intake issues from all sources and escalates issues that remain open more than established threshold.
* Triages and tracks all EOS
* IRT Email and Voice Mail account inquirie, and reports out on daily priorities.
* Maintains multiple tracking grids related to complex claim payment issues.
* Interacts with cross-functional teams and follows up on action items and deliverables.
* Responsible for Plan and Provider follow up via telephone and email.
* Creates and maintains department templates and documentation storage for the EOS
* IRT team.
* Assists in the development and maintenance of internal and external dashboard reports, presentations, and materials, to include reports for senior leadership and those measuring performance against SLAs.
* Analyzes and trends certain reports to identify outliers and areas of improvement.
* Assists in drafting and/or finalizing formal correspondence to customers.
* Engages, develops and maintains multiple customer relationships, establishes trust and open communications.
* Assists in leading EO
* IRT and meetings as needed

What Does A Solutions Operator Do At Lubrizol

* working with users to recover or archive content from a site, upgrade to a new release, assist with the installation and testing of software add-ons, create scripts to automate tasks and update and test disaster recovery procedures.
* Additional duties will be assigned based on specific projects that are active during that semester.
* Strategy and Technology Reporting (Portfolio and Service Management)
* The Portfolio and Service management team is responsible for defining and tracking the processes by which IS runs its business.
* In this role you will become familiar with IT Service Management (ITSM) standard processes, Project Portfolio Management processes and how conformance to these are measured and monitored within Lubrizol.
* You will be responsible for helping to develop reports and dashboards which will help the management team assess performance against these standards and continuous process improvement.
* Additional duties will be assigned based on specific projects that are active during that semester.
* Product, Safety, and Compliance Labeling
* This assignment is directly related to creation and maintenance of Lubrizol material labeling.
* Samples, raw materials, intermediates and products must all have proper labeling to be compliant with regulatory standards.
* This assignment will involve regular communications with the business community, Product Safety and Compliance experts, Transportation experts and the labeling committee.
* Some responsibilities include developing label statistics, label templates and testing.
* Global Help Desk Support (Service Desk)
* You will be working side-by-side with global help desk staff members to support, troubleshoot and resolve customer issues, questions and requests.
* The global help desks are the entry way to IS.
* They are the first person the customer interacts with in terms of their day to day computer/application needs.
* The global help desk team supports customers around the globe in five different languages (English, French, Dutch, Spanish and German).
* In addition to customer support activities, you will be involved in building/re-imaging computers, installing software, virus investigation, basic system administration, and general computer and system maintenance.
* You may be exposed to new software and hardware being introduced into the Lubrizol standard operating environment during your co-op semester.
* Additional duties may be assigned based on specific projects that are active during that semester.
* B2B Support (Enterprise Resource Planning and Business Intelligence Solutions)
* You will help ensure the day to day functionality of our Business to Business software solutions are performing as designed.
* Troubleshooting and analysis skills will be leveraged when unanticipated events/data compromise the normal process and recovery of the system/process is needed.
* Interaction with third party software vendors, a variety of Lubrizol IS personnel and Lubrizol customers will most likely occur while fulfilling this role

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How To Become A Solutions Operator

Although education and training requirements vary widely by position and industry, many top executives have at least a bachelor’s degree and a considerable amount of work experience. 

Education

Many top executives have a bachelor’s or master’s degree in business administration or in an area related to their field of work. Top executives in the public sector often have a degree in business administration, public administration, law, or the liberal arts. Top executives of large corporations often have a master’s degree in business administration (MBA).

College presidents and school superintendents are typically required to have a master’s degree, although a doctorate is often preferred.

Although many mayors, governors, or other public sector executives have at least a bachelor’s degree, these positions typically do not have any specific education requirements.

Work Experience in a Related Occupation

Many top executives advance within their own firm, moving up from lower level managerial or supervisory positions. However, other companies may prefer to hire qualified candidates from outside their organization. Top executives who are promoted from lower level positions may be able to substitute experience for education to move up in the company. For example, in industries such as retail trade or transportation, workers without a college degree may work their way up to higher levels within the company to become executives or general managers.

Chief executives typically need extensive managerial experience. Executives are also expected to have experience in the organization’s area of specialty. Most general and operations managers hired from outside an organization need lower level supervisory or management experience in a related field.

Some general managers advance to higher level managerial or executive positions. Company training programs, executive development programs, and certification can often benefit managers or executives hoping to advance.

Important Qualities

Communication skills. Top executives must be able to communicate clearly and persuasively. They must effectively discuss issues and negotiate with others, direct subordinates, and explain their policies and decisions to those within and outside the organization.

Decisionmaking skills. Top executives need decisionmaking skills when setting policies and managing an organization. They must assess different options and choose the best course of action, often daily.

Leadership skills. Top executives must be able to lead an organization successfully by coordinating policies, people, and resources.

Management skills. Top executives must shape and direct the operations of an organization. For example, they must manage business plans, employees, and budgets.

Problem-solving skills. Top executives need to identify and resolve issues within an organization. They must be able to recognize shortcomings and effectively carry out solutions.

Time-management skills. Top executives do many tasks at the same time, typically under their own direction, to ensure that their work gets done and that they meet their goals.

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Solutions Operator jobs

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Real Solutions Operator Salaries

Job Title Company Location Start Date Salary
Solutions Operations, Americas Paypal, Inc. San Jose, CA May 20, 2013 $143,770
Adv.Srvcs.Manager-Fso-Solution Enablement (Se)-Core Banking Operations Ernst & Young U.S. LLP New York, NY Jul 30, 2015 $112,155 -
$152,000
Adv.Srvcs.Manager-Fso-Solutions Enablement (Se)-Core Banking Operations Ernst & Young U.S. LLP New York, NY Jun 25, 2015 $112,155 -
$152,000
Director of Operations Excellence, Solutions Devel Aramark Management, LLC Paoli, PA Mar 10, 2011 $94,400

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Top Skills for A Solutions Operator

DeliveryProcessesCustomerServiceContractComplianceSafetyInitiativesRFPOnlinePHHRCustomerSatisfactionRawMaterialsWebSLASolutionsOperationsClientSatisfactionPPowerpointXeroxBatchRecordsCell

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Top Solutions Operator Skills

  1. Delivery Processes
  2. Customer Service
  3. Contract Compliance
You can check out examples of real life uses of top skills on resumes here:
  • Directed lean execution, organizational restructurings and delivery processes and practices across the US, Canada and Mexico.
  • Assist in increasing the number of patient appointments to the hospital services and affiliated outpatient clinics through enhanced customer service.
  • Prepared contract compliance packages and presented resolutions directly to customers.
  • Coordinated outside quality vendor to develop and implement environmental safety plan.
  • Support new call centers with training initiatives and develop/update material.

Top Solutions Operator Employers