Customer Relations Specialist
Solvay Bank job in Syracuse, NY
At Solvay Bank, our formula for success combines the traditions of our culture and a sharp strategic vision. We are a growth-oriented community bank that fosters excellence, pride, teamwork and engagement in our workplace. Consider an exciting opportunity as part of our customer relations call center team.
Customer Relations Specialist
Our customer relations staff has a passion for excellence in customer service and are focused in their goal of doing what is right for our customers. They reach out to current customers to inspire new business, while also cross selling when appropriate on inbound calls. Customer Relations Specialists advise customers on financial services, collaborate with other to ensure high-quality customer service, and have excellent communication skills.
For over 100 years Solvay Bank has been dedicated to our customers and our community. Join us and enjoy the many rewards; matched 401(K) retirement savings, health and dental coverage, and more.
**Internal candidates must submit application by 11/3/2025
Solvay Bank is an EOE/AA/Disability/Veteran
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Position Title: Reports To:
Customer Relations Specialist Customer Relations Supervisor
Position Summary:
Provides quality service by telephone or electronic communication to bank customers in an efficient and professional manner and adheres to Bank defined Client Service Standards. Inspires new business, while also cross selling when appropriate on inbound calls.
Essential Duties and Responsibilities:
Fosters a positive and professional customer service experience during all interactions with customers and co-workers.
Researches and resolves customer inquiries in a timely manner to ensure customer satisfaction. Maintains “ownership” of the inquiry until adequately resolved.
Responds to First base inquires in a timely fashion and follows up with co-workers associated with the customer inquiry.
Maintains knowledge of products and services and is able to cross sell them to our customers. They include but are not limited to, Business Online Banking, ACH, Merchant Services, iBank, Positive Pay, Deposit Accounts, Certificates of Deposit, Insurance, Mortgages, Trust and Investment Services, Consumer Loan Products, and other retail products that are supported by the Customer Relations Department.
Responds to customer inquiries regarding bank products and services, Personal Online Banking, Business Online Banking, and reset passwords as needed.
Answers customer questions, researches account problems and generates changes to accounts as needed.
Performs assigned daily departmental functions and acts as a backup as needed.
Assist with special projects as needed.
Maintain a high degree of confidentiality regarding customer accounts.
Qualifications:
Knowledge of banking products, policies, and regulations.
Strong interpersonal and communication (oral and written) skills.
Ability to cultivate and sustain strong customer relationships.
Understands Solvay Bank Work Values and visibly exhibits these values in daily approach to work and work relationships.
Experience and Education:
2 or more years of banking experience in a customer service/sales role.
Demonstrated success in problem resolution and cross sell ability.
Demonstrated knowledge of retail products, loan products, and services.
Skills and Attributes:
Critical Thinking - Uses logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to customer inquiries.
Written / Electronic Communication - Communicates effectively both verbal and written as appropriate for the needs of the audience.
Verbal Communication - Conveys information respectfully and intelligently by verbally communicating information and ideas so that others understand.
Motivation - Is self-motivated and has the ability to develop successful relationships with customers and co-workers.
Creativity and Innovation - Develops new and original ideas that foster growth and efficiency within retail banking and the customer care arena.
Dedication and Involvement - Is involved with the Solvay Bank Community and Staff.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function.
While performing the duties of this job, the employee is regularly required to use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; and talk or hear. The employee frequently is required to stand, walk, sit, and climb stairs. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
The noise level in the work environment is moderate.
Auto-ApplyBanking Associate - Baldwinsville Office
Solvay Bank job in Baldwinsville, NY
At Solvay Bank, our formula for success combines the traditions of our culture and a sharp strategic vision. We are a growth-oriented community bank that fosters excellence, pride, teamwork and engagement in our workplace. Consider an exciting opportunity as part of our retail banking team.
Banking Associate - Baldwinsville Office
Our Banking Associates have a passion for excellence in customer service and are focused in their goal of doing what is right for our customers. They are responsible for providing accurate high-quality customer service on the teller line as well as additional services on the platform line. Our Banking Associates provide a complete range of customer services, including but not limited to, opening new accounts, explaining available products and services, and gathering customer information to process new and existing accounts. They advise customers on financial services, supporting the achievement of retail sales goals, and have excellent communication skills.
For over 100 years Solvay Bank has been dedicated to our customers and our community. Join us and enjoy the many rewards; matched 401(K) retirement savings, health and dental coverage, and more.
Internal applications must be submitted by 11/24/2025
Solvay Bank is an EOE/AA/Disability/Veteran
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Position Title: Reports To:
Banking Associate Assistant Branch Manager / Branch Manager
POSITION SUMMARY:
Receives and pays out money, keeps records of money and negotiable instruments involved in financial transactions, while providing exceptional client service by performing the following duties:
JOB RESPONSBILITIES
Delivers excellence in customer service, guidance and respect to all Solvay Bank customers and co-workers in accordance with the Solvay Bank Client Service Standards
Thoroughly understands, embraces and exhibits Solvay Bank Values and serves as an example to others in actions and words
Receives checks and cash for deposit, verifies amount and examines checks for endorsements
Cashes checks and pays out money after verification of signatures and customer balances
Processes negotiable instruments following all policies and procedures
Enters customer transactions into computer software to record transactions, and issues computer generated receipts
Place holds on accounts in accordance with bank and regulatory policy
Balances currency, coin, and checks in cash drawer at end of shift and compares totaled amounts with data displayed on computer screen
Develops strong knowledge of the Bank's deposit and electronic banking products so as able to
recognizes client needs and makes appropriate recommendations or referrals to co-workers
Removes deposits from and counts and balances cash in automated teller machines and night depository
Maintains proper cash level in drawers, keeps cash secure, and maintains a high level of security for the bank
Accepts stop payment requests and address changes, distributing to the proper personnel for processing
Assists with daily scanning to balance branch
As needed, educates and assists customers with opening various types of deposit accounts, ordering debit cards and changes to existing accounts. Provides information on products and services that meet the customer's need and wants in accordance with all Bank procedures.
Maintain the ability to actively and professionally cross-sell Bank products and other Bank services.
Adheres to established policies, procedures and federal regulations
Performs other tasks requested by supervisor/manager as they relate to the bank and its functions
Adheres to Information Security policies and related regulatory policies, procedures and standards designed to protect customer and Bank-owned information
Ensures excellent customer service by working in alternative branches as needed and requested by management, fostering teamwork across the retail network.
QUALIFICATIONS:
Experience in counting currency and coin
Good math aptitude
Ability to deal effectively and tactfully with all types of customers
EDUCATION AND/OR EXPERIENCE:
High School Graduate or GED
Customer service experience
Previous cash handling experience
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function.
While performing the duties of this job, the employee is regularly required to use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; and talk or hear. The employee frequently is required to stand, walk, sit, and climb stairs. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
The noise level in the work environment is moderate.
Auto-ApplyOnline Services Administrator
New York, NY job
Amalgamated Bank is seeking an Online Services Administrator to be responsible for the administration, procedural controls and processing of all aspects pertaining to the Online Banking services. Keep abreast of product upgrades, identify risk and exposure, develop control procedures, and serve as liaison between the EBD, vendors, and other pertinent Bank departments.
By joining our team, you'll be joining a Bank that believes that that maintaining a diverse and inclusive workplace where everyone feels valued and respected is essential for us to grow as a company. We are dedicated to building a more equitable world in our everyday practices by embracing the values of our employees and customers.
Essential Job Functions:
Administer and maintain the online banking application and enrollment approval process. Coordinate end-user verification with the respective Amalgamated branch and/or department.
Create, distribute and verify relevant daily reports through various systems/applications to keep customer information current across all pertinent applications.
Perform daily file maintenance on deposit processing host and other administration applications to keep customer information current across all pertinent applications.
Work with relevant daily reports from various systems and applications to ensure operational and risk compliance with Bank policy procedures and controls.
Create and maintain all electronic logs associated with the Online Banking product by using Microsoft Office or other computer applications.
Review applications, reports, and other Online Banking documentation for accuracy.
Communicate with customers and branch personnel via email, interoffice mail and telephone to resolve problems regarding all facets of the Online Banking services. Follow up on outstanding issues or documents to ensure timely completion and resolution of all processes.
Administration of the various online banking services, the operational functions and technical support to Bank's customers. Using all prescribed means to ensure customer satisfaction.
Assist with fraud investigations.
Ensure timely and accurate posting of incoming international wire transfers or domestic wire transfers without a profile in the system. Verify wire instructions to host application, create customer profiles, provide notification to the appropriate parties and generate posting files as per department schedule to make these files available to the applicable interfacing applications.
Review all outgoing manual international and domestic exception wire transfers to ensure all required information is correct and accurate (i.e. receiving bank, beneficiary, address, etc.) to avoid exposure of non-adherence. Process information for outgoing wire/messages via the relevant wire system.
Collect and verify wire instructions using department call back procedures. Record details in tracking logs; perform daily reconciliation of new/current day entries.
Download international wire report and inspect for possible customer transactions (i.e. DDA's, credits). Process, review and summarize activity.
Contract foreign currency for processing of foreign currency wires and drafts. Collect instructions and schedule payment adhering to all applicable guidelines.
Reconcile DDA's, savings, Federal Reserve and perform department proof accurately & timely. Perform reconciliation of prior day late and current day wires including reports from all interfaces. Review all vendor generated reports relating to wire delivery and reconcile back to the Federal Reserve Bank.
Investigate and respond to customer and inter-departmental inquires regarding wire transfers.
Prepare correspondence and transmit to appropriate Financial Institution as requested to facilitate resolution of pending transfers. Conduct audits of open investigations i.e. Non receipt notes, recall request, update request etc. Follow-up with applicable parties both internal and external to resolve each case.
Research and process all ACH reclamation requests, complying with regulatory deadlines. Affect offsetting entries, create tracking logs etc. to avoid duplications and streamline processing.
Prepare communication/reporting for originations/exceptions and reclamations items for affected parties to notify of status and resolution.
Research and respond to customer's inquiries regarding Electronic Funds Transfer (EFT) timely.
Administer and participate in training and cross training in all existing and future EBD functions.
Enforce and adhere to all internet security, policies and operating procedures; report any and all violations to department management. Advise on operational discrepancies and assist in policy modifications.
Make recommendations to EBD officers concerning online services policies and procedures. Conduct and/or verify related weekly and other periodic audit review.
Monitor Online Fraud System, contact customer regarding suspicious transactions to verify the legitimacy of the transaction.
Back up all functions related to the department, as needed.
Perform various related administrative duties as directed by manager.
Knowledge, Skills and Experience Requirements:
High school diploma or equivalent.
Excellent computer skills including Microsoft Access, Word, Excel and PowerPoint.
Excellent oral and written communication skills.
Excellent customer service skills.
Knowledge of branch banking.
Thorough knowledge of Bank wide operations.
Minimum two (2) years of related banking reconcilement experience.
Good mathematics and investigative skills.
Knowledge of compliance laws.
Prior data entry experience required.
Our job titles may span more than one career level. The starting base salary for this role is between $41,500.00 - $49,500.00. The actual base pay is dependent upon many factors, such as: training, transferrable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future.
Amalgamated Bank is an Equal Opportunity and Affirmative Action Employer, Minorities / Females / Individuals with Disability / Veterans. AmeriCorps, Peace Corps and other national service alumni are encouraged to apply. View our Pay Transparency Statement. Submission of a resume or any information regarding your qualifications does not constitute a promise or offer of employment. At Amalgamated Bank, we consider an applicant to be someone who has interviewed at least once, in person, with the hiring manager. Amalgamated Bank does not sponsor applicants for work visas.
Hybrid Work Model
Effective February 18, 2025, employees in office-based positions will be working a Hybrid work schedule consisting of three days or more, on-site per week, Monday - Thursday, although the specific days may vary by site or organization, with Friday designated as a remote-working day, unless business critical tasks require an on-site presence. This Hybrid work model does not apply to, and daily in-person attendance is required for, the contact center, branch service roles, and general services where the work to be performed is located at a Company site; positions covered by a collective-bargaining agreement (unless the agreement provides for hybrid work); or any other position for which the Company has determined the job requirements cannot be reasonably met working remotely. Please note, this Hybrid work model guidance does not apply to roles that have been designated as “remote”.
Search Firm Representatives- Please Read Carefully
Amalgamated Bank does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for the position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.
Auto-ApplyRisk & Controls Data Analyst
Remote or New York, NY job
Job DescriptionAmalgamated Bank is looking for a Risk & Controls Data Analyst to enhance risk management oversight and execution within Business Units, Operations and Information Technology. Leverage understanding of risk frameworks and risk data to assist the business line to strengthen controls and mitigate operational risk as the bank continues to grow.
By joining our team, you'll be joining a Bank that believes that maintaining a diverse and inclusive workplace where everyone feels valued and respected is essential for us to grow as a company. We are dedicated to building a more equitable world in our everyday practices by embracing the values of our employees and customers.
Essential Job Functions:
Facilitate risk assessment analysis, data collection, completion and updates.
Maintain and update risk and controls descriptions, key risk indicators (KRIs), assist in risk resolution, tracking, audit, regulatory, and self-identified issues.
Support and contribute to the development of adequate controls relevant to the Line of Business “LOB” including SOX, Risk & Control Self-Assessment (RCSA) controls, audit, and compliance adherence and capture recommendations for improvement. Assist in the implementation of the agreed upon recommendations.
Assist in the periodic self-testing of design and effectiveness of controls, capture recommendations for enhancement in alignment with business heads and senior management as appropriate.
Aid in the development and maintenance of process workflows for all critical processes within the LOB.
Steward partnerships with Business Heads to ensure data, policies and procedures are up to date.
Collaborate with Risk and Compliance to stay informed on relevant regulatory changes and/or changes in the law. Advise and assist implementation with LOB lead on relevant changes.
Assist with the preparation of management and committee materials as requested.
Support Business Continuity and Disaster Recovery planning for the LOB.
Provide analytical support and develop reports on LOB vendor related activities which include but are not limited to service level agreement (SLA) performance, and relevant entity controls within the LOB.
Support investigation and report material risk events to LOB lead.
Assist in collecting and analyzing data on new product/process rollout, advising on control adequacy and identifying key trends and areas for improvement.
Aid LOB during Audit and Exams.
Partner with the Enterprise Risk Management team for support and to obtain guidance to facilitate oversight and execution of risk management activities including Third-Party Risk Management, Model Risk management, and Business Continuity related tasks for coordination and oversight.
Perform other duties as needed.
Knowledge, Skills and Experience Requirements:
Bachelor's degree or equivalent experience.
Minimum 5-7 years of experience within an operations environment, preferably in a risk or control-oriented banking environment.
Good understanding of operational controls and risk management techniques.
Analytical and problem-solving skills required to interpret data.
Ability to assess situations, competing needs, requirements and solve problems independently within aggressive time constraints, seeking guidance and approval where required.
Ability to produce quality deliverables demonstrating strong written and verbal communication skills.
Expert level experience with Word, PowerPoint, Excel, Tableau and Visio.
Working knowledge of risk management platforms, previous experience with Workiva a plus.
Our job titles may span more than one career level. The starting base salary for this role is between $90,000.00 - $105,000.00. The actual base pay is dependent upon many factors, such as: training, transferrable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future.
Amalgamated Bank is an Equal Opportunity and Affirmative Action Employer, Minorities / Females / Individuals with Disability / Veterans. AmeriCorps, Peace Corps and other national service alumni are encouraged to apply. View our Pay Transparency Statement. Submission of a resume or any information regarding your qualifications does not constitute a promise or offer of employment. At Amalgamated Bank, we consider an applicant to be someone who has interviewed at least once, in person, with the hiring manager. Amalgamated Bank does not sponsor applicants for work visas.
Hybrid Work Model
Effective February 18, 2025, employees in office-based positions will be working a Hybrid work schedule consisting of three days or more, on-site per week, Monday - Thursday, although the specific days may vary by site or organization, with Friday designated as a remote-working day, unless business critical tasks require an on-site presence. This Hybrid work model does not apply to, and daily in-person attendance is required for, the contact center, branch service roles, and general services where the work to be performed is located at a Company site; positions covered by a collective-bargaining agreement (unless the agreement provides for hybrid work); or any other position for which the Company has determined the job requirements cannot be reasonably met working remotely. Please note, this Hybrid work model guidance does not apply to roles that have been designated as “remote”.
Search Firm Representatives- Please Read Carefully
Amalgamated Bank does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for the position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.
Product Manager - Digital & Treasury Services
Remote or New York, NY job
The Product Manager role leads the end-to-end product management of the Bank's banking offerings. This position serves as a critical role in ensuring our product portfolios across all our Commercial, Small Business, and Consumer segments remains competitive, profitable, and properly managed throughout its life cycle. In addition, this role will support other key functions critical for product management if needed.
This role will report into the Director, Product Management at Amalgamated Bank.
Essential Job Functions:
Overall
Drive product development, execution and commercialization across Amalgamated Bank's product sets, e.g., digital and lending solution, as well as treasury management products
Partner with key business stakeholders on product positioning and key business strategies.
Develop product roadmap by taking an “outside-in” view
Promote an environment that supports social responsibility, diversity and reflects the missions and values of Amalgamated Bank.
Ensure compliance with all Bank policies and regulatory standards.
Market Management
Identify client needs and end-to-end client experience for banking products in-scope.
Responsible for understanding the Bank's niche market and competitive landscape.
Identify new and emerging banking industry and technology trends.
Product Execution
Implement end-to-end product development and enhancement initiatives.
Execute revenue initiatives to increase product revenue and profitability in line with the Bank's core values and mission.
Develop rigorous business case for new product development and enhancements.
Identify, evaluate, and implement measures to improve product performance, profitability, and competitiveness in line with the Bank's core values and mission.
Define grounded, rigorous business requirements in conjunction with cross functional teams.
Develop key product features & functionality considering return on investment and client needs.
Manage product profitability throughout life cycle.
Work with Technology, Operations, Risk, Business, PMO and other internal and 3rd party resources to effectively adhere to Product Lifecycle Process.
Manage and improve related product vendor relationships, as they pertain to product development, functionality, and economics.
Commercialization
Partner with Marketing and other key stakeholders on product campaigns, collateral, and communication.
Provide ongoing product training to internal and external clients to ensure clear understanding of product value proposition.
Oversee development of product documentation, FAQs, and reference materials for internal and external audiences.
Knowledge, Skills and Experience Requirements :
Bachelor's degree or equivalent experience
Strong analytical approach, comfortable with modeling, and ability to draw conclusions and insight, as well as provide business and product recommendations based on analysis
Minimum 2-3 years in a direct product management and/or management consulting role
Minimum 2-3 years of related experience in Commercial Banking or Treasury Services, a strong understanding of banking product offerings preferred
Bank-wide system and platform implementation and migration experience preferred
Experience managing third party digital banking platforms and solutions preferred
Experience with vendors including Q2, FIS and Salesforce preferred
Ability to work effectively as part of a team to drive projects and deliverables
Excellent communication skills, ability to manage internal and external relationships effectively and articulate complex solutions to both internal and external stakeholders
Strong planning and project organizing skills
Demonstration of initiative and innovation to resolve issues rapidly
Fluency in Microsoft Office including advanced Excel
Stellar written and verbal communication skills
Commitment to seeking opportunities for improvement and ability to achieve results despite challenges
Comfortable working from home, and working remotely,
Need to be able to use technology remotely, connect to networks, use applications remotely
Need to be willing to collaborate, network, and building relationships remotely
Auto-ApplyRegional Member Relationship Advisor
Syracuse, NY job
Regional Member Relationship Advisor 6303 Thompson Rd, Syracuse NY 13206 Starting Pay for this role - $19.31/hour to $24.14/hour, actual starting pay will depend on experience Position is overtime eligible and incentive eligible
Who Are We?
AmeriCU is a not-for-profit credit union based in Rome, NY with assets in excess of $2.7 Billion and serving a membership base of over 170,000 members across Central New York, the United States, and beyond. For 75 years we have been committed to our members, our employees, and our communities. In 2025, we were once again recognized as one of the Best Companies to Work for in New York State and recognized by American Banker as one of the best credit unions in the United States to work for, ranking 38th nationwide!
The Position: AmeriCU Credit Union is in search of a Regional Member Relationship Advisor who aligns directly with our mission to provide our members with the right financial services to live life, dream big, and achieve financial success, and our vision to be the most admired organization in every community we serve. As a Regional Member Relationship Advisor, you will provide professional and quality service that exceeds member expectations. Evaluate member needs to provide the right financial products and services. Develop, manage, expand and retain relationships with members and potential members. Educate and prepare members for financial success. What You'll Do: As a Regional Member Relationship Advisor your primary responsibilities will include:
Demonstrates a general understanding of AmeriCU's Strategic Plan and how their role impacts the success of the credit union
Provide knowledgeable and professional service to our members while taking them through financial wellness reviews
Building financial fitness with members by retaining, expanding, and acquiring all types of personal and commercial accounts
Providing a consultative sales approach to meet our members financial needs by effectively interpreting credit bureau reports, proactively identifying opportunities to cross-sell and up sell beneficial products and services to include secured and unsecured loans, credit cards and real estate loans.
Demonstrates the ability to contribute to Financial Center lending goals, including error free loan documentation.
Develop a strong partnership with line of business partners for the purpose of focusing on member acquisition and deepening the relationship of current members
Meet or exceed annual sales and service goals as assigned
Calling on book of business, setting appointments, following up on referrals and going out into the field to obtain new business
Come grow with us! Whether you are just starting out or have been working in your field already, we offer opportunities for growth and advancement. It is our goal to hire employees who will provide exceptional service to our members and who value giving back and supporting the communities we serve. In addition, we offer the following benefits: Competitive rates on our Medical, Dental and Vision plans Generous contribution to your Health Savings Account, if you choose to enroll in one of AmeriCU's High Deductible Health plans Paid Holidays Paid Time off - Vacation, Personal or Sick and Birthday Employee Appreciation Events 401(k) Matching after 1 year of employment Employee Assistance Program Tuition Reimbursement for Full-time employees after 1 year of employment Life Insurance & Accidental Death & Dismemberment Insurance, free to all Full-time employees Enhanced Short Term Disability - at no cost to you! Get to know us more by clinking on the links below. See why YOU should choose AmeriCU! ***************************************** ************************************
CRE Credit Underwriter
Remote or New York, NY job
Amalgamated Bank (“AB”) is a socially conscious bank founded in 1923. AB is actively growing its CRE portfolio with multi-family, industrial, and other asset classes in the Northeast, Washington D.C, San Francisco, Chicago and other gateway cities. The Credit Underwriter I (AVP) will be an integral part of the loan review and approval process for new CRE loan transactions.
The Credit Underwriter I will work closely with the origination team and credit risk management in reviewing and analyzing financial statement reports, conducting due diligence, assessing credit risk, preparing deal screen presentations, writing credit approval memorandums, presenting recommendations to the credit committee, and monitoring and managing the credit portfolio.
The Credit Underwriter I will be expected to work on numerous deals simultaneously. The job requires a self-starter capable of independently completing work in a thoughtful and thorough manner, while evaluating all risks associated with complicated CRE credit transactions.
Essential Job Functions:
Prepare comprehensive credit memorandums that provide in-depth analysis of new credit requests and analyze risks and mitigants of loan structures.
Work with the origination team and credit as risks are uncovered during the underwriting/closing process.
Assist in the presentation of transactions to the credit committee in support of approval.
Complete annual credit reviews.
Maintain good working knowledge of the Bank's lending policies/ procedures and identify exceptions to credit policy.
Recommend appropriate risk ratings in accordance with credit policy guidelines.
Attend meetings and/or conference calls on transactions, lead due diligence discussions and guide the deal though the approval process.
Perform other duties as required by the job.
Knowledge, Skills and Experience Requirements:
Bachelor's degree in Finance, Real Estate, or other related field with proven academic excellence.
Formal credit training and 2 + years of underwriting experience within a Commercial Bank or other real estate credit lender.
Highly proficient financial analysis skills, including financial modeling and understanding of financial data for CRE loan transactions.
Ability to work well on a team with different personalities, adjust quickly to various work situations, and remain composed under pressure/in stressful situations.
Ability to work on multiple long-term transactions simultaneously, while prioritizing assignments to meet deadlines.
Strong verbal, written, inter-personal, and public presentation skills.
Proven organizational skills; able to work independently and be detail-oriented.
Our job titles may span more than one career level. The starting base salary for this role is between $90,000.00 - $120,000.00. The actual base pay is dependent upon many factors, such as: training, transferrable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future.
Amalgamated Bank is an Equal Opportunity and Affirmative Action Employer, Minorities / Females / Individuals with Disability / Veterans. AmeriCorps, Peace Corps and other national service alumni are encouraged to apply. View our Pay Transparency Statement. Submission of a resume or any information regarding your qualifications does not constitute a promise or offer of employment. At Amalgamated Bank, we consider an applicant to be someone who has interviewed at least once, in person, with the hiring manager. Amalgamated Bank does not sponsor applicants for work visas.
Hybrid Work Model
Effective February 18, 2025, employees in office-based positions will be working a Hybrid work schedule consisting of three days or more, on-site per week, Monday - Thursday, although the specific days may vary by site or organization, with Friday designated as a remote-working day, unless business critical tasks require an on-site presence. This Hybrid work model does not apply to, and daily in-person attendance is required for, the contact center, branch service roles, and general services where the work to be performed is located at a Company site; positions covered by a collective-bargaining agreement (unless the agreement provides for hybrid work); or any other position for which the Company has determined the job requirements cannot be reasonably met working remotely. Please note, this Hybrid work model guidance does not apply to roles that have been designated as “remote”.
Search Firm Representatives- Please Read Carefully
Amalgamated Bank does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for the position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.
Auto-ApplyAssistant Branch Manager - North Syracuse Office
Solvay Bank job in Syracuse, NY
At Solvay Bank, our formula for success combines the traditions of our culture and a sharp strategic vision. We are a growth-oriented community bank that fosters excellence, pride, teamwork and engagement in our workplace. Consider an exciting opportunity as part of our retail banking team.
Assistant Branch Manager - North Syracuse Office
Our retail staff has a passion for excellence in customer service and are focused in their goal of doing what is right for our customers. The Assistant Branch Manager supports the Branch Manager by overseeing the efficient operation of the branch to ensure all operational functions are completely and properly performed by the staff. The successful candidate will assist branch staff with inquiries and problem resolution. They exercise independent judgement and discretion within established policies and procedures to analyze facts or circumstances surrounding problems or transactions and takes appropriate actions. The ideal candidate will have strong customer service and sales skills, as well as strong written communication skills and exceptional numerical aptitude. A minimum of three - five years' experience in retail banking required.
For over 100 years Solvay Bank has been dedicated to our customers and our community. Join us and enjoy the many rewards; matched 401(K) retirement savings, health and dental coverage, and more.
Internal applications must be received by 10/22/2025
Solvay Bank is an EOE/AA/Disability/Veteran
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Auto-ApplyDirector, Third-Party Risk Management
Remote or New York, NY job
Amalgamated Bank is seeking a Director of Third-Party Risk Management who will be responsible for applying, collaborating, and supporting the Third-Party Risk Management Program strategic vision in execution of the day-to-day functions as it applies to Amalgamated Bank response to its customers, partners, and regulators. The Third-Party Risk Management Program ensures that new and existing third parties are assessed and meet established Information Security, Compliance, Operational Risk, and Reporting guidelines.
By joining our team, you'll be joining a Bank that believes that maintaining a diverse and inclusive workplace where everyone feels valued and respected is essential for us to grow as a company. We are dedicated to building a more equitable world in our everyday practices by embracing the values of our employees and customers.
Essential Job Functions:
Strategy: Oversee and support the Bank's Third-Party Risk Management Program & Framework. Ensure adherence to appropriate and relevant Supervisory Guidance. Ensure appropriate oversight for all policies, procedures and preparation for Audits and Supervisory Reviews.
Execution: Manage the Bank's Third-Party Risk Management platform, including but not limited to: management of the third party and chain sourcing inventory, review and approval of internal questionnaires, email management, program management, system configuration, user management, development and maintenance of Program policies and procedures.
Collaboration: Assisting Relationship Owners and Third Party's with accessing the Third-Party Risk Management platform, setting expectations on the process, and ultimately facilitating the process to onboard third parties for use.
Training: Educate Bank staff (e.g. Relationship Owners) on the importance of Third-Party Risk Management, the Third-Party Risk Management Lifecycle, and usage / navigation of Third-Party Risk Management Platform. Using Key Performance Indicators (KPls) and Key Risk Indicators (KRls), including Service Level Agreements and risk ratings, proactively monitor performance of the Program, escalating issues to management as appropriate.
Communication: Facilitate regular communication concerning third party performance and risk trends to relevant committees, relationship owners, senior/executive management, and executive sponsors. Develop, establish, and report metrics data around third-party risk management activities on a regular cadence and/or as needed.
Process Improvement: Actively engagement Program constituents (e.g., relationship owners, senior management, and executive sponsors) across the Bank to identify process improvements, develop and design agreed upon improvements, and promote efficiencies within the Program where necessary.
Partnership: Acts as a liaison between internal/external auditors of the Third-Party Risk Management Program, providing requested data, reporting, KRIs/KPIs, and policies, and procedures upon request.
Knowledge, Skills and Experience Requirements:
Required:
Bachelor's degree or equivalent experience
Minimum of five years of experience in financial services, consulting services, information security, risk management, or audit role.
Two years direct experience in Third Party Risk Management, assessment, governance, procurement, or related experience.
Advanced knowledge of Microsoft applications (Excel, PowerPoint, Word, Teams, etc.). Ability to communicate information clearly and concisely, both verbally and written, with Relationship Owners, Executive Leadership, and Third-Party partners.
Ability to work independently and manage staff (as needed).
Desired:
Knowledge of project management and the project management lifecycle
Experience in supervising and training staff members
Basic contract management experience, inclusive of reviewing contracts and understanding contract terms and language.
Experience in developing performance and risk-based metrics, such as KPIs and KRIs.
Our job titles may span more than one career level. The starting base salary for this role is between $125,000.00 - $140,000.00. The actual base pay is dependent upon many factors, such as: training, transferrable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future.
Amalgamated Bank is an Equal Opportunity and Affirmative Action Employer, Minorities / Females / Individuals with Disability / Veterans. AmeriCorps, Peace Corps and other national service alumni are encouraged to apply. View our Pay Transparency Statement. Submission of a resume or any information regarding your qualifications does not constitute a promise or offer of employment. At Amalgamated Bank, we consider an applicant to be someone who has interviewed at least once, in person, with the hiring manager. Amalgamated Bank does not sponsor applicants for work visas.
Hybrid Work Model
Effective February 18, 2025, employees in office-based positions will be working a Hybrid work schedule consisting of three days or more, on-site per week, Monday - Thursday, although the specific days may vary by site or organization, with Friday designated as a remote-working day, unless business critical tasks require an on-site presence. This Hybrid work model does not apply to, and daily in-person attendance is required for, the contact center, branch service roles, and general services where the work to be performed is located at a Company site; positions covered by a collective-bargaining agreement (unless the agreement provides for hybrid work); or any other position for which the Company has determined the job requirements cannot be reasonably met working remotely. Please note, this Hybrid work model guidance does not apply to roles that have been designated as “remote”.
Search Firm Representatives- Please Read Carefully
Amalgamated Bank does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for the position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.
Auto-ApplyCall Center Representative
Liverpool, NY job
Starting Rate - $19.00/hour to $22.00/hour, actual rate will depend on experience. Status: Full Time is overtime eligible and Incentive earning eligible.
Who Are We?
AmeriCU is a not-for-profit credit union based in Rome, NY with assets in excess of $2.7 Billion and serving a membership base of over 170,000 members across Central New York, the United States, and beyond. For 75 years we have been committed to our members, our employees, and our communities. In 2025, we were once again recognized as one of the Best Companies to Work for in New York State and recognized by American Banker as one of the best credit unions in the United States to work for, ranking 38th nationwide!
The Position:
AmeriCU Credit Union is in search of a Call Center Representative who aligns directly with our mission to provide our members with the right financial services to live life, dream big, and achieve financial success, and our vision to be the most admired organization in every community we serve. As a Call Center Representative you will:
Serve members by determining requirements; answering inquires; resolve problems; fulfilling requests; maintaining member account data.
Manage and expand relationships with members and potential members by providing professional and quality member service and sales that meets or exceeds member expectations.
Demonstrate clear verbal and written communication via; telephone, email, chat, and/or video chat.
What You'll Do:
As a Call Center Representative your primary responsibilities will include:
Manage a high volume of inbound/outbound calls in a timely manner.
Build sustainable relationships and engage members by providing a superior level of service and support.
Perform problem resolution in addition to offering products and services that may fit their needs.
Process loan applications and maintain thorough knowledge of the underwriting guidelines and procedures.
Maintain knowledge of and adhere to all internal procedures and applicable compliance and risk controls in accordance with credit union and/or regulatory standards and policies. i.e., Bank Secrecy Act and the SAFE Act.
Educate, encourage, and upsell members on the use of alternative delivery channels and available digital processes to create a more efficient experience for members and employees.
Meet or exceed individual competencies and goals while also contributing overall goals of the organization.
Verify and maintain member information captured in Core and CRM systems.
Keep equipment operational by following established procedures; reporting malfunctions.
Update job knowledge by participating in educational opportunities, along with referring to knowledgebase articles to improve product/service knowledge and performance levels.
Uphold the mission and vision that align with AmeriCU's core values and strategic direction.
Register in the NMLS database and maintain personal information. Data must be accurate and up to date.
Come grow with us!
Whether you are just starting out or have been working in your field already, we offer opportunities for growth and advancement. It is our goal to hire employees who will provide exceptional service to our members and who value giving back and supporting the communities we serve. In addition, we offer the following benefits:
Come grow with us! Whether you are just starting out or have been working in your field already, we offer opportunities for growth and advancement. It is our goal to hire employees who will provide exceptional service to our members and who value giving back and supporting the communities we serve. In addition, we offer the following benefits: Competitive rates on our Medical, Dental and Vision plans Generous contribution to your Health Savings Account, if you choose to enroll in one of AmeriCU's High Deductible Health plans Paid Holidays Paid Time off Employee Appreciation Events 401(k) Matching after 1 year of employment Employee Assistance Program Tuition Reimbursement for Full-time employees after 1 year of employment Life Insurance & Accidental Death & Dismemberment Insurance, free to all Full-time employees Enhanced Short Term Disability - at no cost to you! Get to know us more by clinking on the links below. See why YOU should choose AmeriCU! ***************************************** ************************************
IT Infrastructure Engineer
New York, NY job
The IT Infrastructure Engineer is responsible for Amalgamated Bank's datacenters, compute, storage, network and security technology ecosystem.
Essential Job Functions:
Develop and deploy scalable infrastructure solutions including servers, storage, networking, and cloud platforms.
Ensure systems are running efficiently by monitoring performance, troubleshooting issues, and applying updates or patches.
Implement security protocols and ensure infrastructure adheres to industry standards and regulatory requirements.
Use scripting tools to automate repetitive tasks and improve system performance.
Work closely with software engineers, DevOps teams, and IT support to align infrastructure with business needs.
Design and maintain backup strategies and disaster recovery plans to ensure business continuity.
Implement and maintain the banks LAN, WAN, Security infrastructure
Engineer platforms for high resiliency minimizing business disruption
Support the monitoring and maintenance of hardware records (including servers, switches, routers, laptops, etc.) and software licenses to ensure ongoing compliance with the Bank's asset management and End of Life programs.
In partnership with key stakeholders continue to evolve and enhance mobile capabilities enabling knowledge workers to be productive and collaborate from anywhere
Effectively manage time, communicate clearly, make sound decisions, deliver presentations, and maintain strong organizational abilities.
Perform other duties as directed
Knowledge, Skills and Experience Requirements :
Bachelor's degree in business or computer science or equivalent experience
Solid knowledge of VMWare technologies
Understanding of networking concepts
Experience implementing and/or managing networking and firewall devices
Familiarity with tools like Ansible, Terraform, or PowerShell
Familiarity with Enterprise backup solutions and concepts
Familiarity with Enterprise security tools such as NAC, AV, DLP, Content Filtering
Deep Knowledge of Windows Server Operating Systems, Active Directory, DNS, DHCP, and Group Policies
Experience with Cloud Infrastructure solutions
Advanced engineering skills on server class x86 infrastructure and Storage Products
Auto-ApplyACH & Checking Operations Specialist
Oswego, NY job
At Pathfinder Bank, you're not just starting a job, you're starting a journey with a team that genuinely cares. We believe in building relationships, growing talent from within, and serving the communities we call home. If you're looking for a supportive environment, opportunities to learn, and a chance to be part of something meaningful, this could be the perfect place for you.
Summary/Objectives
Customer and Employee support for all platforms in the E-Commerce Department with a focus on the ACH process as it relates to both origination and reception.
Essential Functions
* Perform the daily post and balance of ACH transaction warehouse, completing reconciliations of all files received/sent.
* Specialize in ACH processing ensuring proper file delivery and timely processing with Third party Senders, Originators, and others who are affected by NACHA time restraints.
* Cross train all ACH functions to ensure coverages of Team.
* Oversee the distribution of daily incoming work to other specialists in the area.
* Recognize and identify processing problems and notify management when problems occur.
* Participate with the coordination of system upgrade testing, expansion of services, conversions and business continuity testing.
* Monitor and report deceased customer information to appropriate departments and make complete necessary changes in the core system.
* Work on special projects as identified/specified by management.
Requirements
* High School Graduate or equivalent
* Intermediate Computer Skills
* Strong Communication Skills
* Demonstrate Willingness to be a Team Player
* Excellent Customer Service Skills
* Ability to multi-task and prioritize
* General knowledge of electronic banking processes
Accounting Specialist
Solvay Bank job in Syracuse, NY
At Solvay Bank, our formula for success combines the traditions of our culture and a sharp strategic vision. We are a growth-oriented community bank that fosters excellence, pride, teamwork and engagement in our workplace. Consider an opportunity as part of our finance team.
Accounting Specialist
The Accounting Specialist is responsible for processing various accounting transactions to the general ledger and preparing a variety of financial reports and summaries, including account reconciliations. This position coordinates expense reimbursement, accounts payable documentation, as well as providing other administrative support to the Finance Department as needed.
The ideal candidate will have a 2-4-year college degree and previous accounting experience. A working knowledge of accounting/bookkeeping principles, strong organizational and detail-orientated skills, excellent written and oral communication, and strong PC skills in a Windows environment strongly preferred.
This is an on-site position reporting to our corporate office in Solvay, NY.
For over 100 years Solvay Bank has been dedicated to our customers and our community. Join us and enjoy the many rewards; matched 401(K) retirement savings, health and dental coverage, and more.
Internal applications must be submitted by 8/16/2025
Solvay Bank is an EOE/AA/Disability/Veteran
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Position Title: Reports To:
Accounting Specialist Assistant Controller
POSITION SUMMARY:
Responsible for processing various accounting transactions to the general ledger and preparing a variety of financial reports and summaries. Coordinates and processes expense reimbursements, accounts payable (A/P) documentation, and adherence to bank accounting policies and procedures. Provides other administrative support to the Finance Department as needed.
JOB RESPONSBILITIES:
Verifies and posts details of general ledger transactions.
Reconciles various general ledger accounts on a monthly/quarterly basis.
Daily balancing of cash operating accounts. Researches and resolves outstanding items.
Collects and reviews invoices for A/P, ensuring policies and procedures are followed and
expense is accurately accounted for in the general ledger; maintains updated and accurate
vendor management process.
Collects and maintains general ledger reconciliations from various Bank departments, ensuring
they are completed timely & accurately, and outstanding items are current.
Performs other tasks as requested by manager as they relate to the bank and its functions.
Adheres to bank policies and procedures.
QUALIFICATIONS
Working knowledge of accounting/bookkeeping principles.
Strong organizational skills with the ability to prioritize workload.
Detail oriented with strong attention to detail.
Excellent written and oral communication skills.
PC skills with a Windows environment.
EDUCATION AND/OR EXPERIENCE
2-4 year college degree highly preferred
Previous accounting experience is preferred
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function.
While performing the duties of this job, the employee is regularly required to use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; and talk or hear. The employee frequently is required to stand, walk, sit, and climb stairs. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
The noise level in the work environment is moderate.
Non-Exempt
Auto-ApplyHead Teller
Auburn, NY job
in our Auburn Grant Branch
If you are a Confident individual who exemplifies an Enthusiastic Personality with a Passion to provide Superior Customer Service, why not consider joining our team at LNB.
LNB is a growth oriented community bank who is committed to building strong customer relationships in providing quality products and exceptional service.
This position will be responsible for performing a variety of duties to support the paying and receiving function of the branch office; such as accepting deposits for several account types, cashing checks within approved authority and operating policy, selling various cashier checks, money orders, and certified checks.
Other responsibilities include coordinating work within the department, providing guidance and on-the-job training to Senior Tellers and Tellers; assisting the immediate supervisor with administrative tasks to support department operations.
Qualified candidates will possess a high school diploma or equivalent along with a minimum of three years related experience. The pay range for this position is $19.00 to $26.60 per hour, depending on experience and qualifications. (Range may be adjusted for applicants with significant experience.)
The Lyons National Bank is an equal opportunity employer and does not discriminate on the basis of any legally protected status or characteristic. Protected veterans and individuals with disabilities are encouraged to apply.
Auto-ApplyCredit Analyst
East Syracuse, NY job
Apply Today: If you're detail-oriented, organized, and ready to grow your career in commercial lending with a community-focused bank, we want to hear from you. Join the Pathfinder Bank team and be part of something meaningful.
Join a team that values your expertise and your community: At Pathfinder Bank, you're not just an employee, you're a valued part of a team that takes pride in helping local businesses and communities grow. When you join us, you're joining a people-first culture built on respect, development, and service.
We offer:
* Competitive compensation and benefits, including health coverage, 401(k) with company match, and generous paid time off
* A commitment to career growth and internal mobility
* Community-focused culture with paid volunteer opportunities
* A supportive team that truly values your contributions
Summary/Objectives:
Accountable for the identification of risk inherent in the loan transaction and communication of that knowledge. Participates in the annual financial review of existing commercial customers. Provide customer service support for business services.
Essential Functions
* Perform credit analysis on loan applicants, including recommendations regarding ideal credit structure, review frequency, security requirements and approval/denial of request.
* Reviews and analyzes the risk and financial strength of loans that are currently within the banks commercial loan portfolio.
* Prepare loan presentations for approval by lenders, Officers Loan Committee and or Executive Loan Committee.
* Maintain knowledge of regional and national economic conditions, financial trends, lending regulations, loan documentation, delinquency trends and loan procedures.
* Accompany lenders on customer calls to discuss request and to understand outstanding questions to complete accurate write ups. .
* Spread financial statements in BakerHill and complete cash flows to assist lenders in making preliminary loan decisions.
* Any additional tasks that may be assigned.
* Complete annual reviews and any additional periodic analysis.
* Assist in the maintenance of credit files and BakerHill system
* Assist in the audit process with regulators and third party loan review firms
Requirements
* Intermediate computer skills including Microsoft Word and Excel
* Ability to understand and learn the banks internal systems
* Excellent customer service skills
Asset Recovery Specialist
Rome, NY job
Asset Recovery Specialist 231 Hill Road, Rome, New York 13440 Starting pay rate: $19.84/hour to $27.69/hour, actual rate will depend on experience Status: Full-Time, Non-Exempt Remote Status: Hybrid possible once fully trained and meeting performance expectations. Position does have an on-site requirement weekly. Who Are We? AmeriCU is a not-for-profit credit union based in Rome, NY with assets in excess of $2.7 Billion and serving a membership base of over 170,000 members across Central New York, the United States, and beyond. For 75 years we have been committed to our members, our employees, and our communities. In 2025, we were once again recognized as one of the Best Companies to Work for in New York State and recognized by American Banker as one of the best credit unions in the United States to work for, ranking 27 out of 70! The Position: AmeriCU Credit Union is in search of an Asset Recovery Specialist who aligns directly with our mission to provide our members with the right financial services to live life, dream big, and achieve financial success, and our vision to be the most admired organization in every community we serve. The Asset Recovery Specialist will:
The Asset Recovery Specialist is a senior-level position primarily responsible for leading the management and execution of repossessions, charge-offs, and the placement of accounts with third-party collection agencies and attorneys. This role involves overseeing the entire repossession process, handling of charge-offs, coordinating with external agencies, and the collection of recovery payments. The specialist will support accounts involving legal proceedings such as collection action, bankruptcy, replevin, and foreclosure. Additionally, the position will assist with other crucial functions within the Credit Solutions department to provide solutions for members facing financial difficulties, while minimizing losses for the credit union. The Asset Recovery Specialist requires a high level of expertise and a commitment to fostering team growth and knowledge, assisting in the training and development of other staff. The Asset Recovery Specialist will work closely with the Asset Recovery Manager to ensure effective recovery strategies and compliance with regulatory requirements.
What You'll Do:
As an Asset Recovery Specialist, you'll play a key role in safeguarding the organization's financial health by leading and optimizing asset recovery operations. This position combines leadership, strategic analysis, and hands-on execution to ensure compliance, efficiency, and exceptional member service.
Key Responsibilities:
Lead Recovery Operations: Oversee the full repossession process from initiation to completion, ensuring timely and efficient asset recovery.
Team Leadership: Provide guidance and mentorship to the Asset Recovery team, fostering collaboration and professional growth.
Data-Driven Insights: Analyze recovery trends and performance metrics to identify opportunities for process improvement.
Compliance & Accuracy: Maintain precise records and ensure all recovery activities adhere to federal, state, and internal regulations.
Third-Party Coordination: Manage relationships with repossession agents, collection agencies, and attorneys; monitor performance and ensure alignment with organizational standards.
Charge-Off Management: Handle charge-off accounts, document recovery strategies, and ensure compliance with policies.
Financial Processing: Collect and post recovery payments, maintaining accurate transaction records.
Member Communication: Provide clear, professional updates to members regarding account status and recovery processes.
Reporting: Prepare and present detailed reports on recovery performance using advanced reporting tools.
Specialized Support: Assist with bankruptcy, legal accounts, foreclosure processes, and delinquent real estate/commercial portfolios.
Continuous Improvement: Participate in team meetings and contribute to process enhancement initiatives.
What We're Looking For:
Strong leadership and team-building skills.
Analytical mindset with experience in data-driven decision-making.
Excellent communication and organizational abilities.
Knowledge of asset recovery processes, compliance regulations, and financial operations.
Ability to manage multiple priorities in a fast-paced environment.
Come grow with us! Whether you are just starting out or have been working in your field already, we offer opportunities for growth and advancement. It is our goal to hire employees who will provide exceptional service to our members and who value giving back and supporting the communities we serve. In addition, we offer the following benefits: Competitive rates on our Medical, Dental and Vision plans Generous contribution to your Health Savings Account, if you choose to enroll in one of AmeriCU's High Deductible Health plans Paid Holidays Paid Time off Employee Appreciation Events 401(k) Matching after 1 year of employment Employee Assistance Program Tuition Reimbursement for Full-time employees after 1 year of employment Life Insurance & Accidental Death & Dismemberment Insurance, free to all Full-time employees Enhanced Short Term Disability - at no cost to you! Get to know us more by clicking on the links below. See why YOU should choose AmeriCU! ***************************************** ************************************
Mortgage Specialist II
Farmington, NY job
Mortgage
Specialist
Auto-ApplyRegional Member Relationship Advisor
Yorkville, NY job
Regional Member Relationship Advisor 4957 Commercial Drive, Yorkville, NY 13495 Starting Pay for this role - $19.84/hour to $24.80/hour, actual starting pay will depend on experience Position is overtime eligible and incentive eligible
Who Are We?
AmeriCU is a not-for-profit credit union based in Rome, NY with assets in excess of $2.7 Billion and serving a membership base of over 170,000 members across Central New York, the United States, and beyond. For 75 years we have been committed to our members, our employees, and our communities. In 2025, we were once again recognized as one of the Best Companies to Work for in New York State and recognized by American Banker as one of the best credit unions in the United States to work for, ranking 38th nationwide!
The Position: AmeriCU Credit Union is in search of a Regional Member Relationship Advisor who aligns directly with our mission to provide our members with the right financial services to live life, dream big, and achieve financial success, and our vision to be the most admired organization in every community we serve. As a Regional Member Relationship Advisor, you will provide professional and quality service that exceeds member expectations. Evaluate member needs to provide the right financial products and services. Develop, manage, expand and retain relationships with members and potential members. Educate and prepare members for financial success. What You'll Do: As a Regional Member Relationship Advisor your primary responsibilities will include:
Demonstrates a general understanding of AmeriCU's Strategic Plan and how their role impacts the success of the credit union
Provide knowledgeable and professional service to our members while taking them through financial wellness reviews
Building financial fitness with members by retaining, expanding, and acquiring all types of personal and commercial accounts
Providing a consultative sales approach to meet our members financial needs by effectively interpreting credit bureau reports, proactively identifying opportunities to cross-sell and up sell beneficial products and services to include secured and unsecured loans, credit cards and real estate loans.
Demonstrates the ability to contribute to Financial Center lending goals, including error free loan documentation.
Develop a strong partnership with line of business partners for the purpose of focusing on member acquisition and deepening the relationship of current members
Meet or exceed annual sales and service goals as assigned
Calling on book of business, setting appointments, following up on referrals and going out into the field to obtain new business
Come grow with us! Whether you are just starting out or have been working in your field already, we offer opportunities for growth and advancement. It is our goal to hire employees who will provide exceptional service to our members and who value giving back and supporting the communities we serve. In addition, we offer the following benefits: Competitive rates on our Medical, Dental and Vision plans Generous contribution to your Health Savings Account, if you choose to enroll in one of AmeriCU's High Deductible Health plans Paid Holidays Paid Time off - Vacation, Personal or Sick and Birthday Employee Appreciation Events 401(k) Matching after 1 year of employment Employee Assistance Program Tuition Reimbursement for Full-time employees after 1 year of employment Life Insurance & Accidental Death & Dismemberment Insurance, free to all Full-time employees Enhanced Short Term Disability - at no cost to you! Get to know us more by clinking on the links below. See why YOU should choose AmeriCU! ***************************************** ************************************
Assistant Branch Manager - North Syracuse Office
Solvay Bank job in Syracuse, NY
At Solvay Bank, our formula for success combines the traditions of our culture and a sharp strategic vision. We are a growth-oriented community bank that fosters excellence, pride, teamwork and engagement in our workplace. Consider an exciting opportunity as part of our retail banking team.
Assistant Branch Manager - North Syracuse Office
Our retail staff has a passion for excellence in customer service and are focused in their goal of doing what is right for our customers. The Assistant Branch Manager supports the Branch Manager by overseeing the efficient operation of the branch to ensure all operational functions are completely and properly performed by the staff. The successful candidate will assist branch staff with inquiries and problem resolution. They exercise independent judgement and discretion within established policies and procedures to analyze facts or circumstances surrounding problems or transactions and takes appropriate actions. The ideal candidate will have strong customer service and sales skills, as well as strong written communication skills and exceptional numerical aptitude. A minimum of three - five years' experience in retail banking required.
For over 100 years Solvay Bank has been dedicated to our customers and our community. Join us and enjoy the many rewards; matched 401(K) retirement savings, health and dental coverage, and more.
Internal applications must be received by 10/22/2025
Solvay Bank is an EOE/AA/Disability/Veteran
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Position Title: Reports To:
Assistant Branch Manager Branch Manager
POSITION SUMMARY:
On a daily basis, enthusiastically provides exceptional client service, with a full working knowledge of retail banking functions and services, while striving to reach individual and branch goals. Assists in managing branch & territory banking within bank policy guidelines.
JOB RESPONSIBILITIES:
Delivers excellence in customer service, education, guidance and respect to all Solvay Bank customers and co-workers.
Thoroughly understands, embraces and exhibits Solvay Bank Values and serves as an example to others in actions and words.
Supervises all branch client service, sales related and operations activity in the absence of or as directed by the branch manager, including the use of any Client Contact software.
Promotes friendly relations with retail and business customers to sell full range of banking products and services.
Strives to achieve individual sales goals as well as coach branch staff to same end.
Participates in new business development activities; conduct sales calls on existing clients and prospects.
Participates in the selection of personnel and assists in their training and development.
Prepares and may perform employee evaluations in conjunction with Branch Manager.
Partners with the branch manager in resolving routine staff issues.
Schedules work assignments to ensure efficient functioning of branch.
Handles customer inquiries and resolves customer complaints.
Accepts loan applications, enters them into appropriate software for loan officer's review.
Performs projects and administrative duties for manager as assigned.
Is a “Change Agent” for the evolution of our business; very supportive of changes that develop in product technology, becoming an active user of all technology and developing the team they manage.
Adheres to established policies, procedures and federal regulations.
Performs other tasks requested by supervisor/manager as they relate to the bank and its functions.
Attends and participates in meetings effectively relaying information to branch staff ensuring topics covered are understood and any updates implemented.
Serves on various bank committees as needed.
Adheres to Information Security policies and related regulatory policies, procedures and standards designed to protect customer and Bank-owned information.
Ensures that Bank policies, procedures and standards, including Information Security, are adhered to.
Ensures excellent customer service by working in alternative branches as needed and requested by Management, fostering teamwork across the retail network
QUALIFICATIONS:
Knowledge of banking products, policies and regulations.
Demonstrated ability to effectively manage staff.
Strong interpersonal and communication (oral and written) skills.
Proficient in Microsoft Office including but not limited to Word & Excel
EDUCATION AND/OR EXPERIENCE:
2 year college degree preferred
2-3 years prior management experience in a retail environment preferred
Minimum of 5 years prior customer service experience.
Finance background preferred.
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function.
While performing the duties of this job, the employee is regularly required to use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; and talk or hear. The employee frequently is required to stand, walk, sit, and climb stairs. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.
WORK ENVIRONEMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
The noise level in the work environment is moderate.
Auto-ApplyBanking Associate - Baldwinsville Office
Solvay Bank job in Baldwinsville, NY
At Solvay Bank, our formula for success combines the traditions of our culture and a sharp strategic vision. We are a growth-oriented community bank that fosters excellence, pride, teamwork and engagement in our workplace. Consider an exciting opportunity as part of our retail banking team.
Banking Associate - Baldwinsville Office
Our Banking Associates have a passion for excellence in customer service and are focused in their goal of doing what is right for our customers. They are responsible for providing accurate high-quality customer service on the teller line as well as additional services on the platform line. Our Banking Associates provide a complete range of customer services, including but not limited to, opening new accounts, explaining available products and services, and gathering customer information to process new and existing accounts. They advise customers on financial services, supporting the achievement of retail sales goals, and have excellent communication skills.
For over 100 years Solvay Bank has been dedicated to our customers and our community. Join us and enjoy the many rewards; matched 401(K) retirement savings, health and dental coverage, and more.
Internal applications must be submitted by 11/24/2025
Solvay Bank is an EOE/AA/Disability/Veteran
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Position Title: Reports To:
Banking Associate Assistant Branch Manager / Branch Manager
POSITION SUMMARY:
Receives and pays out money, keeps records of money and negotiable instruments involved in financial transactions, while providing exceptional client service by performing the following duties:
JOB RESPONSBILITIES
Delivers excellence in customer service, guidance and respect to all Solvay Bank customers and co-workers in accordance with the Solvay Bank Client Service Standards
Thoroughly understands, embraces and exhibits Solvay Bank Values and serves as an example to others in actions and words
Receives checks and cash for deposit, verifies amount and examines checks for endorsements
Cashes checks and pays out money after verification of signatures and customer balances
Processes negotiable instruments following all policies and procedures
Enters customer transactions into computer software to record transactions, and issues computer generated receipts
Place holds on accounts in accordance with bank and regulatory policy
Balances currency, coin, and checks in cash drawer at end of shift and compares totaled amounts with data displayed on computer screen
Develops strong knowledge of the Bank's deposit and electronic banking products so as able to
recognizes client needs and makes appropriate recommendations or referrals to co-workers
Removes deposits from and counts and balances cash in automated teller machines and night depository
Maintains proper cash level in drawers, keeps cash secure, and maintains a high level of security for the bank
Accepts stop payment requests and address changes, distributing to the proper personnel for processing
Assists with daily scanning to balance branch
As needed, educates and assists customers with opening various types of deposit accounts, ordering debit cards and changes to existing accounts. Provides information on products and services that meet the customer's need and wants in accordance with all Bank procedures.
Maintain the ability to actively and professionally cross-sell Bank products and other Bank services.
Adheres to established policies, procedures and federal regulations
Performs other tasks requested by supervisor/manager as they relate to the bank and its functions
Adheres to Information Security policies and related regulatory policies, procedures and standards designed to protect customer and Bank-owned information
Ensures excellent customer service by working in alternative branches as needed and requested by management, fostering teamwork across the retail network.
QUALIFICATIONS:
Experience in counting currency and coin
Good math aptitude
Ability to deal effectively and tactfully with all types of customers
EDUCATION AND/OR EXPERIENCE:
High School Graduate or GED
Customer service experience
Previous cash handling experience
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function.
While performing the duties of this job, the employee is regularly required to use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; and talk or hear. The employee frequently is required to stand, walk, sit, and climb stairs. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
The noise level in the work environment is moderate.
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