Front Desk Agent jobs at Sonder

- 2055 jobs

Sr. Front Desk Hospitality Agent
Sonder 4.4
Front desk agent job at Sonder
Sonder (NASDAQ: SOND) is a leading global hospitality brand, offering premium, design-forward apartments and intimate boutique hotels for the modern, savvy traveler. Founded in 2014, Sonder combines thoughtfully designed spaces with seamless, tech-enabled service - all delivered through a single, beautifully integrated experience. Our properties are located in the world's most sought-after neighborhoods, spanning 40+ markets across nine countries and three continents. Through the Sonder app, guests enjoy full control over their stay - from self check-in to 24/7 support - making every detail of travel easier, more flexible, and more inspiring. In 2024, we announced a strategic partnership with Marriott International, bringing Sonder properties to Marriott.com and the Marriott Bonvoy app. This integration connects our inventory and front of house and back of house systems with the world's largest travel loyalty platform - unlocking exciting new possibilities for our guests and employees. Sonder is focused on delivering amazing experiences for the modern traveler while driving smart, sustainable growth. Our team blends the agility of a tech company with the standards of a global hospitality brand - and we're building something that's reshaping the future of travel. Life At Sonder We aspire to build a workplace where employees can thrive. Our culture shapes how we make decisions, how we conduct meetings, how we communicate, and how we treat each other. It's the coordinated way in which we work that gives us a shot at achieving the epic tale we hope to be part of. Our Leadership Principles are a foundational part of our culture and they play a vital role in guiding the values and actions of our team members. Each of these principles is at the heart of what we do. Check out this article to find out more about our Culture and Principles. Our Senior Front Desk Hospitality Agents are the face of Sonder and live our leadership principle “Extend Hospitality to All.” This versatile role is perfect for anyone who loves interacting with guests, creatively solving problems, and is committed to delivering exceptional guest service. At Sonder, we believe that guest satisfaction is paramount, and our Senior Front Desk Hospitality Agents play a crucial role in delivering memorable stays for our guests. This role will focus heavily on supporting our Front Desk Hospitality Agents while simultaneously working at the front desk. If you're ready for an evolving and fast-paced environment that is focused on delivering amazing guest experiences, we'd love to hear from you! The Opportunity: Be the face of Sonder, working collaboratively with team members to create an exceptional first impression on our guests, visitors, and all internal and external partners from the front desk. Guide guests through the technology-rich Sonder experience, ensuring they make the most of their stay by engaging with the Sonder app and self-service features. Communicate with guests in-person and through digital communication systems to anticipate and address their needs, ensuring a seamless and enjoyable experience throughout their stay. Handle all guest interactions with the highest quality of service and professionalism, owning guest issues to resolution and accommodating requests whenever possible. Work alongside front desk staff and our remote service teams to handle all guest interactions with the highest quality of service and professionalism, taking ownership of guest issues and ensuring they are completed to the highest degree of satisfaction without supervision. Coordinate work from the front desk by prioritizing and delegating tasks to completion and act as a point of contact for escalated guest situations when a manager is unavailable; assist with training and mentorship for Front Desk Hospitality Agents. Ensure the maintenance, cleanliness, and organization of both guest-facing and back-of-house working spaces, contributing to a welcoming and efficient environment for both guests and team members. Flexibly support the back-of-house team on a day-to-day basis as needs arise, including housekeeping quality audits, inventory checks, and minor maintenance and technology issues; Support multiple Sonder properties throughout the local market, as required Assist market leadership with administrative tasks to keep all operations running smoothly and contribute to continuous improvement in the guest experience. In markets where applicable you will also be required to; set up the breakfast buffet and tables, help serve and take care of the breakfast and to respect HACCP Who We Look For: Demonstrated experience working in hotels, restaurants, or customer-facing hospitality, service, and/or customer experience roles; demonstrated experience using customer communication software such as Salesforce. Personable, service-minded, and positive; you love speaking with guests in-person and through digital support channels. Excellent problem-solving skills, with a proactive approach to addressing guest needs and a desire to “get it done” for our guests. Strong computer literacy and writing skills, and comfortable switching between multiple desktop and mobile applications. Organized, hardworking, and detail-oriented; someone who thrives in a fast-paced environment with an ability to work effectively both independently and in a team. Flexible schedule and open to working evenings, weekends, and holidays. Ability to remain standing for extended periods of time and lift and/or carry items weighing up to 50 pounds. Proficiency in languages other than English is an asset. This role requires regular access to a reliable smartphone for work purposes (expense reimbursement available). This role requires reliable transportation and willingness to travel between properties on a daily basis when working. (Reliable transportation includes biking, walking, public transportation, and/or other forms of transportation that provide reasonable work associated transit times between locations). The pay range for this role is between $46,517.00 - $49,920.00 annually. Actual pay within the range is dependent on multiple factors, including your geographic location. Equity, benefits, and discretionary bonus may be additional forms of compensation for this role and are not included in the provided pay range. Benefits We offer attractive employee travel perks for any Sonder location as well as health and lifestyle benefits. For eligible employees, benefits may include: Competitive compensation Medical, dental and vision insurance (where applicable) Flexible vacation Wellness and volunteering days Annual free credits and discounts to stay in Sonders Workplace flexibility (for remote-specified positions only) #ABetterWaytoWork Learn More About Sonder Corporate Responsibility & Sustainability Data Privacy Policy Blog: Sonder Stories Instagram: @sonderstays Equal Opportunity We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other classification protected by applicable state, federal or local law. Extend Hospitality To All is one of Sonder's Leadership Principles. Living up to that principle means fully embracing diversity: ensuring that all of our employees, guests, partners, and communities feel safe, respected, included, cared for, and empowered. As part of our commitment to creating a workplace open to all, we have created Sonder Circles , also known as employee resource groups. These groups aim to foster a diverse, equitable, and inclusive workplace aligned with the communities they serve. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please email Recruiting.
$46.5k-49.9k yearly Auto-Apply 54d ago
Front Desk Agent Part Time
Marriott International, Inc. 4.6
Truckee, CA jobs
Additional InformationPart Time Job Number25195226 Job CategoryRooms & Guest Services Operations LocationThe Ritz-Carlton Lake Tahoe, 13031 Ritz Carlton Highlands Court, Truckee, California, United States, 96161VIEW ON MAP SchedulePart Time Located Remotely?N Position Type Non-Management Pay Range: $23.62-$23.62 per hour POSITION SUMMARY Our jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience. No matter what position you are in, there are a few things that are critical to success - creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts - to get it right for our guests and our business each and every time. PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: No related work experience. Supervisory Experience: No supervisory experience. License or Certification: None At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. Marriott International considers for employment qualified applicants with criminal histories consistent with applicable federal, state and local law. At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world's top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests. Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with. In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
$23.6-23.6 hourly 3d ago
Guest Services Agent Night Audit (11P-7A)
Residence Inn Exton 3.8
Exton, PA jobs
Compensation Type: Hourly Highgate Hotels: Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. **************** Location: Residence Inn Exton 10 North Pottstown PikeExton, PA 19341 Overview: The Guest Service Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy. Responsibilities: Greet and welcome all guests approaching the Front Desk in accordance with Highgate Hotel standards. Maintain proper operation of the PBX console and ensure that all hotel standards are met (if applicable). Answer guest inquires about hotel services, facilities and hours of operation in a timely manner. Ensure logging and delivery of packages, mail and messages to guests and meeting rooms. Review Front Office log and Trace File daily. Answer inquires from guests regarding restaurants, transportation, entertainment, etc. Follow all cash handling and credit policies. Be aware of all rates, packages and special promotions as listed in the Red Book. Be familiar with all in-house groups. Be aware of closed out and restricted dates. Obtain all necessary information when taking room reservations and follow the rate-quoting scenario. Be familiar with hospitality terminology. Have knowledge of emergency procedures and assist as needed. Handle check-ins and checkouts in a friendly, efficient and courteous manner. Use proper two-way radio etiquette at all times when communicating with other employees. Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system. Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner. Be able to complete a bucket check, room rate verification report, and housekeeping report. Balance and prepare individual paperwork for closing of shift according to hotel standards. Maintain and market promotions and guest programs. Maintain a clean work area. Assist guests with safe deposit boxes. Qualifications: College course work in related field helpful. Experience in a hotel or a related field preferred. High School diploma or equivalent required. Computer experience required. Customer Services experience preferred. Flexible and long hours sometimes required. Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Ability to stand during entire shift. Maintain a warm and friendly demeanor at all times. Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner. Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests. Must be able to multitask and prioritize departmental functions to meet deadlines. Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner. Attend all hotel required meetings and trainings. Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel. Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag. Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations. Maximize efforts towards productivity, identify problem areas and assist in implementing solutions. Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary. Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives. Must be able to cross-train in other hotel related areas. Must be able to maintain confidentiality of information. Must be able to show initiative, including anticipating guest or operational needs. Perform other duties as requested by management.
$23k-27k yearly est. Auto-Apply 4d ago
Front Desk Clerk
Treasure Island Resort & Casino 4.1
Farmington, MN jobs
Pay Rate: $16.00 an hour with $2.00 an hour additional shift differential on swing and grave shift ESSENTIAL DUTIES AND RESPONSIBILITIES Anticipate and respond to guests in a friendly and positive manner processing check-ins/check-outs and special requests, verifying billing and creating reservations Provide information about the property and its amenities Monitor room availability and follow restrictions and booking policies and procedures Adhere to cash handling and financial transactions policies and procedures Use equipment properly and adhere to cost controls to reduce expense and waste Generate Property Management System reports and complete shift reconciliation Provide clerical support Knowledgeable of hotel emergency procedures KNOWLEDGE AND CERTIFICATION, SKILLS AND ABILITIES Required Knowledge and Certification: 1+ years prior guest service experience Preferred Knowledge and Certification: 1-year switchboard and/or reservations experience 1-year cash handling experience Required Skills: Accurate and detail-oriented Highly organized and ability to adapt quickly to changing priorities Strong computer skills Microsoft Office (Word, Excel and Outlook) and Windows Excellent verbal and interpersonal communication skills Excellent problem solving skills Proven to accurately type Required Abilities: Ability to follow established dress code policies and practice good personal hygiene Ability to interact with guests, coworkers and management in a professional and courteous manner Ability to enthusiastically and professionally sell and/or up-sell property amenities following proper selling techniques and using defined strategies to maximize room revenues Ability to speak in a clear, concise and pleasant voice Ability to answer a multi-line phone system in a professional and courteous manner Ability to work as part of a team to meet guests needs, and actively contribute to the efforts of other departments when necessary PHYSICAL DEMANDS Must be able to sit for long periods of time with occasional amounts of walking and standing Must have a good sense of balance, and be able to bend and kneel frequently Must be able to reach and twist routinely Must be able to push, pull and grasp objects routinely Must have the ability to independently lift up to 5 pounds occasionally Must be able to perform repetitive hand and wrist motions Must have good eye hand coordination WORKING ENVIRONMENT Work is performed in the Hotel but may require going onto the gaming floor, which includes flashing lights, frequent loud noises and cigarette smoke Must be willing to work a flexible schedule including all shifts, weekends and holidays Extensive computer use Occasionally must deal with angry or hostile individuals High volume of direct public contact
$16 hourly 8d ago
Front Desk Clerk
Treasure Island Resort & Casino 4.1
Northfield, MN jobs
Pay Rate: $16.00 an hour with $2.00 an hour additional shift differential on swing and grave shift ESSENTIAL DUTIES AND RESPONSIBILITIES Anticipate and respond to guests in a friendly and positive manner processing check-ins/check-outs and special requests, verifying billing and creating reservations Provide information about the property and its amenities Monitor room availability and follow restrictions and booking policies and procedures Adhere to cash handling and financial transactions policies and procedures Use equipment properly and adhere to cost controls to reduce expense and waste Generate Property Management System reports and complete shift reconciliation Provide clerical support Knowledgeable of hotel emergency procedures KNOWLEDGE AND CERTIFICATION, SKILLS AND ABILITIES Required Knowledge and Certification: 1+ years prior guest service experience Preferred Knowledge and Certification: 1-year switchboard and/or reservations experience 1-year cash handling experience Required Skills: Accurate and detail-oriented Highly organized and ability to adapt quickly to changing priorities Strong computer skills Microsoft Office (Word, Excel and Outlook) and Windows Excellent verbal and interpersonal communication skills Excellent problem solving skills Proven to accurately type Required Abilities: Ability to follow established dress code policies and practice good personal hygiene Ability to interact with guests, coworkers and management in a professional and courteous manner Ability to enthusiastically and professionally sell and/or up-sell property amenities following proper selling techniques and using defined strategies to maximize room revenues Ability to speak in a clear, concise and pleasant voice Ability to answer a multi-line phone system in a professional and courteous manner Ability to work as part of a team to meet guests needs, and actively contribute to the efforts of other departments when necessary PHYSICAL DEMANDS Must be able to sit for long periods of time with occasional amounts of walking and standing Must have a good sense of balance, and be able to bend and kneel frequently Must be able to reach and twist routinely Must be able to push, pull and grasp objects routinely Must have the ability to independently lift up to 5 pounds occasionally Must be able to perform repetitive hand and wrist motions Must have good eye hand coordination WORKING ENVIRONMENT Work is performed in the Hotel but may require going onto the gaming floor, which includes flashing lights, frequent loud noises and cigarette smoke Must be willing to work a flexible schedule including all shifts, weekends and holidays Extensive computer use Occasionally must deal with angry or hostile individuals High volume of direct public contact
$16 hourly 8d ago
Front Desk Clerk
Treasure Island Resort & Casino 4.1
Cottage Grove, MN jobs
Pay Rate: $16.00 an hour with $2.00 an hour additional shift differential on swing and grave shift ESSENTIAL DUTIES AND RESPONSIBILITIES Anticipate and respond to guests in a friendly and positive manner processing check-ins/check-outs and special requests, verifying billing and creating reservations Provide information about the property and its amenities Monitor room availability and follow restrictions and booking policies and procedures Adhere to cash handling and financial transactions policies and procedures Use equipment properly and adhere to cost controls to reduce expense and waste Generate Property Management System reports and complete shift reconciliation Provide clerical support Knowledgeable of hotel emergency procedures KNOWLEDGE AND CERTIFICATION, SKILLS AND ABILITIES Required Knowledge and Certification: 1+ years prior guest service experience Preferred Knowledge and Certification: 1-year switchboard and/or reservations experience 1-year cash handling experience Required Skills: Accurate and detail-oriented Highly organized and ability to adapt quickly to changing priorities Strong computer skills Microsoft Office (Word, Excel and Outlook) and Windows Excellent verbal and interpersonal communication skills Excellent problem solving skills Proven to accurately type Required Abilities: Ability to follow established dress code policies and practice good personal hygiene Ability to interact with guests, coworkers and management in a professional and courteous manner Ability to enthusiastically and professionally sell and/or up-sell property amenities following proper selling techniques and using defined strategies to maximize room revenues Ability to speak in a clear, concise and pleasant voice Ability to answer a multi-line phone system in a professional and courteous manner Ability to work as part of a team to meet guests needs, and actively contribute to the efforts of other departments when necessary PHYSICAL DEMANDS Must be able to sit for long periods of time with occasional amounts of walking and standing Must have a good sense of balance, and be able to bend and kneel frequently Must be able to reach and twist routinely Must be able to push, pull and grasp objects routinely Must have the ability to independently lift up to 5 pounds occasionally Must be able to perform repetitive hand and wrist motions Must have good eye hand coordination WORKING ENVIRONMENT Work is performed in the Hotel but may require going onto the gaming floor, which includes flashing lights, frequent loud noises and cigarette smoke Must be willing to work a flexible schedule including all shifts, weekends and holidays Extensive computer use Occasionally must deal with angry or hostile individuals High volume of direct public contact
$16 hourly 8d ago
Front Desk Clerk
Treasure Island Resort & Casino 4.1
Prescott, WI jobs
Pay Rate: $16.00 an hour with $2.00 an hour additional shift differential on swing and grave shift ESSENTIAL DUTIES AND RESPONSIBILITIES Anticipate and respond to guests in a friendly and positive manner processing check-ins/check-outs and special requests, verifying billing and creating reservations Provide information about the property and its amenities Monitor room availability and follow restrictions and booking policies and procedures Adhere to cash handling and financial transactions policies and procedures Use equipment properly and adhere to cost controls to reduce expense and waste Generate Property Management System reports and complete shift reconciliation Provide clerical support Knowledgeable of hotel emergency procedures KNOWLEDGE AND CERTIFICATION, SKILLS AND ABILITIES Required Knowledge and Certification: 1+ years prior guest service experience Preferred Knowledge and Certification: 1-year switchboard and/or reservations experience 1-year cash handling experience Required Skills: Accurate and detail-oriented Highly organized and ability to adapt quickly to changing priorities Strong computer skills Microsoft Office (Word, Excel and Outlook) and Windows Excellent verbal and interpersonal communication skills Excellent problem solving skills Proven to accurately type Required Abilities: Ability to follow established dress code policies and practice good personal hygiene Ability to interact with guests, coworkers and management in a professional and courteous manner Ability to enthusiastically and professionally sell and/or up-sell property amenities following proper selling techniques and using defined strategies to maximize room revenues Ability to speak in a clear, concise and pleasant voice Ability to answer a multi-line phone system in a professional and courteous manner Ability to work as part of a team to meet guests needs, and actively contribute to the efforts of other departments when necessary PHYSICAL DEMANDS Must be able to sit for long periods of time with occasional amounts of walking and standing Must have a good sense of balance, and be able to bend and kneel frequently Must be able to reach and twist routinely Must be able to push, pull and grasp objects routinely Must have the ability to independently lift up to 5 pounds occasionally Must be able to perform repetitive hand and wrist motions Must have good eye hand coordination WORKING ENVIRONMENT Work is performed in the Hotel but may require going onto the gaming floor, which includes flashing lights, frequent loud noises and cigarette smoke Must be willing to work a flexible schedule including all shifts, weekends and holidays Extensive computer use Occasionally must deal with angry or hostile individuals High volume of direct public contact
$16 hourly 8d ago
Reservations Agent
Shanty Creek 4.1
Bellaire, MI jobs
THIS ROLE REQUIRES TRAINING AND MEETINGS IN BELLAIRE, MI HIGH SPEED INTERNET IS REQUIRED. Resort: Shanty Creek Resorts is committed to providing our guests a unique Up North experience. Our friendly, caring staff welcomes guests with exceptional service and old-fashioned hospitality. We believe honest, long-lasting relationships with our guests, employees, neighbors, and our surrounding environment allow us to grow our business. About the Role: As a Guest Service Agent working remotely, you will be the first point of contact for our guests, ensuring they receive exceptional service throughout their experience. Your primary responsibility will be to assist guests with inquiries, reservations, and any issues they may encounter, all while maintaining a positive and professional demeanor. You will play a crucial role in enhancing guest satisfaction and loyalty by providing timely and accurate information about our services and offerings. This position requires a proactive approach to problem-solving, as you will need to address guest concerns efficiently and effectively. Ultimately, your efforts will contribute to the overall success of our hospitality operations and the reputation of our brand in the industry. Minimum Qualifications: High school diploma or equivalent. Proven experience in customer service or a related field. Strong verbal and written communication skills. Preferred Qualifications: Experience in the hospitality or tourism industry. Familiarity with reservation systems and customer relationship management (CRM) software. Multilingual abilities are a plus. Responsibilities: Respond to guest inquiries via phone, email, and chat in a timely and professional manner. Assist guests with reservations, modifications, and cancellations while ensuring accurate information is provided. Handle guest complaints and issues with empathy and a focus on resolution, escalating when necessary. Maintain up-to-date knowledge of our services, promotions, and policies to provide accurate information to guests. Collaborate with other departments to ensure seamless guest experiences and address any special requests. Skills: The required skills for this role include excellent communication and interpersonal abilities, which are essential for effectively engaging with guests and addressing their needs. Problem-solving skills will be utilized daily as you navigate guest inquiries and resolve issues, ensuring a positive experience. Attention to detail is crucial when managing reservations and providing accurate information about services. Additionally, time management skills will help you prioritize tasks and respond to guest requests promptly. Preferred skills, such as familiarity with hospitality software, will enhance your efficiency in managing guest interactions and contribute to a smoother workflow.
$28k-32k yearly est. Auto-Apply 60d+ ago
Reservations Agent - PM Full Time
Sycamore Mineral Springs Resort 3.7
San Luis Obispo, CA jobs
Job Description Job Summary: Responds to communications from guests concerning reservations arriving by mail, telephone, fax, or Internet. DEPARTMENTAL EXPECTATION OF EMPLOYEE: Adheres to Sycamore's Policies, Procedures and Safety protocols. Acts as a role model within and outside Sycamore. Maintains a positive and respectful attitude with coworkers and customers. Consistently reports to work on time prepared to perform duties of position. DUTIES AND RESPONSIBILITIES: The following reflects management's definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons. Regular and reliable attendance. Answers the phone. Processes reservations by mail, telephone, fax, or Internet. Processes reservations from the sales office, other hotel departments, and travel agents. Demonstrate thorough knowledge of the property, room types and room amenities. Knows the selling status, rates, and benefits of all packages and specials. Creates and maintains reservation records. Prepares letters of confirmation. Communicates reservation information to the front desk. Processes cancellations and modifications and promptly relays this information to the front desk. Understands the resort's policy on guaranteed reservations and no-shows. Tracks future room availability on the basis of reservations. Assists in pre-registration activities when appropriate. Monitors advance deposit requirements. Employees may occasionally be asked to perform work on special assignments in addition to normal job duties. CUSTOMER SERVICE: Resolves guest problems quickly, efficiently, and courteously. Maintains detailed knowledge about the hotel's services and hours of operations. Make sure that all our guests get the highest level of service. Maintain and train the highest levels of customer service to all staff. Anticipates and intervenes in all incidents of guest dissatisfaction and attempts to satisfy all such guests, within hotel policy. Review Customer Surveys and share results with staff. QUALIFICATIONS: To perform this job successfully, the incumbent must be able to perform each essential duty satisfactorily. Requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential duties. 1-2 years hospitality or customer service, preferably in hotel/reservations setting. Must be able to work holidays, weekends and evenings. Bilingual skill is a plus. Excellent phone etiquette and ability to multitask across different systems. Sales focused mindset. Ability to drive conversation and upselling. Proficient in Microsoft Word, Excel, POS and Payroll systems. Excellent written and oral communication skills. Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm. Acute attention to detail for reservations and notes. Proficient on Microsoft Word, Excel, and outlook. Knowledge of PMS (Maestro), AKIA, Book 4 Time a plus. Excellent customer service skills. Ability to understand and follow written and verbal instructions. Professional appearance and demeanor. Ability to effectively communicate with people at all levels and from various backgrounds. Typing skills and ability to operate standard office equipment including copier, fax, telephone, calculator, etc. PHYSICAL/MENTAL REQUIREMENTS: While performing the duties of this job, the employee is frequently required to do the following: Calculate figures and amounts. Coordinate multiple tasks simultaneously. Ability to work in stressful situations. Ability to work in a constant state of alertness and in a safe manner. Stand, sit and walk for long periods of time or an entire shift, repetitive motions, climb stairs, balance, stoop, squat, bend, twist, kneel, reach, grasp and squeeze with both hands. Talk or hear; taste or smell. The employee must occasionally lift and/or move, carry, push and pull up to 30lbs. WORK ENVIRONMENT: The work environmental characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is exposed to weather conditions prevalent at the time. The noise level in the work environment is usually moderate. Work conditions include exposure to scents, mineral water sulfur odors and uneven surfaces. Sycamore reserves the right to change job responsibilities, transfer job positions, or assign additional job duties at any time.
$30k-36k yearly est. 7d ago
Reservations Agent - The Hay-Adams pay range $24.43/hour -$25.43/hour - Full-Time
B.F. Saul Company Hospitality Group 3.9
Washington, DC jobs
Job DescriptionSteeped in rich history and surrounded by the most iconic institutions of our nation, The Hay-Adams is the downtown Washington, D.C. hotel for discerning guests. Enveloped by views of the White House, St. John's Church, and the scenic Lafayette Park, the 5-star accommodations at The Hay-Adams are the embodiment of refined residence. Marked by Washington, D.C.'s most accommodating amenities and dedicated services, The Hay-Adams is the boutique hotel of choice for the modern luxury traveler. The Hay-Adams offers an exceptional guest experience that goes beyond a good night's sleep. “People will forget what you said, forget what you did, but people will never forget how you made them feel.” (Maya Angelou) At The Hay-Adams, we embrace this truth. We celebrate the way each of our staff members uniquely give of themselves, not only so that our guests may feel inexorably welcome and looked after, but also because we treat one another like family. Located in one of downtown Washington, DC's most extraordinary locations, The Hay-Adams is a fiercely independent hotel with strong traditions. Amidst the foundations of excellence that shape our standards for how thoroughly, thoughtfully, and kindly we treat our guests, runs a thread of passion for personal growth, camaraderie, joy, and pride in our work. We invite you to join us in making people feel how much you believe in what you do, and in what we do together at The Hay-Adams. The role We are looking for a Reservations Agent who will play a pivotal role in providing excellent customer service to ensure the effective operation of Reservation Agent. Your primary responsibility will be to attend to guest needs during the reservation process ensuring guest satisfaction, while building a client network and maintaining steadfast commitment to The Hay-Adams' Leading Quality Standards. What you'll gain Your potential to represent the best of hospitality is limitless. We offer attractive compensation with excellent benefits: · first-rate medical, dental, life and vision insurance· generous 401K with a 3-to-1 match· free parking and dry cleaning· free meal in the employee cafeteria Find out more We encourage you to get to know us a little better, virtually, via Instagram, Twitter, and Facebook. #hospitalityjobs #hoteljobs #luxuryjobs #thehayadams The Hay-Adams is proud to be an equal opportunity workplace dedicated to pursuing and hiring diverse professionals. Equal Opportunity Employer/Veterans/Disabled We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
$28k-33k yearly est. 22d ago
Reservationist
Major Food Brand 3.4
Boston, MA jobs
Answer all emails and phone calls in a timely manner with a warm, inviting & professional tone. Respond to all customer requests and questions Respond to any guest concerns and ensure solutions are in the best interest of the guest and the restaurant. Demonstrate proper use of guest notes and reservations notes and ensure to communicate all guest information and requests. Communicate guest needs and necessary information including cancellations, changes, VIP reservations, and guest issues with guest relations supervisor and/or restaurant managers. Will have at least 1 year of prior restaurant experience, fine dining preferred Friendly, welcoming, and personable Basic knowledge of Microsoft Office Excellent written and verbal skills Comfortable in a high-volume, fast-paced environment Demonstrate a sense of urgency, attention to detail, and strong work and personal ethic
$27k-31k yearly est. 60d+ ago
Front Desk Agent for luxury Hotel
Greenwich Country Club 4.2
New York, NY jobs
Luxury Hotel in downtown Manhattan is seeking dynamic individuals to join our Front Desk Concierge team. Applicants should possess a good eye for detail along with great interpersonal skills to deliver the highest quality of service to our guests. Our Front Desk staff must reflect the highest standards of professionalism and courtesy to assist guests throughout their stay and provide a wonderful hotel experience. The Front Desk Concierge assumes a pivotal role in overall guest satisfaction and the ultimate success of the Hotel. Given the integral nature of the position, the Concierges demeanor must reflect the highest standards of professionalism and courtesy. A consistently positive attitude and knowledge of Hotel services and amenities are qualities which the Concierge is required to have. The purpose of the Concierge is to assist guests throughout their stay by promoting all that the Hotel and New York City have to offer. Responsibilities COMMUNICATING WITH GUESTS Guest Relations Teamwork Phone Etiquette Receiving and presenting packages Handling guest concerns Departmental Communication . GREETING GUESTS AND RESPONDING TO INQUIRIES Greeting the guests in a pleasant and courteous manner Offering an explanation of services and amenities Booking reservations for dining and entertainment Booking limousines and other transportation Assisting with special requests from Guests . PROVIDING KNOWLEDGE OF HOTEL SERVICES AND OFFERINGS Special needs guests Pet policy Wheelchair accessibility Frequently asked guest questions. SAFETY AND SECURITY PROCEDURES Follow CDC Protocol Guest room key procedures Lost and Found Emergency Calls from guests and colleagues Understanding of disclosure policies Knowledge of emergency evacuation plans Building Safety information Qualifications Excellent verbal and written communication skills Strong interpersonal skills to interact with high profile clientele Upbeat personality, natural smile, energetic, friendly demeanor Prior Hotel experience helpful but not required Full time, flexible schedule, with the ability to work weekends & holidays when needed
$34k-41k yearly est. Auto-Apply 60d+ ago
Reservation Agent | Buffalo Marriott HARBORCENTER
Shaner Hotels 3.9
Buffalo, NY jobs
Handle guest complaints ensuring guest satisfaction. Adhere to payment, cash handling and credit policies/procedures. Generate, print, and distribute daily reports to designated departments/personnel. Maintain complete knowledge at all times of: o All hotel features/services, hours of operation. o All room types, numbers, layout, decor, appointments and location. o All room rates, special packages and promotions. o Daily house count and expected arrivals/departures. o Room availability status for any given day. o Scheduled daily group activities. o Yield management strategies that are in place. o Hotel and departmental policies and procedures. Process all reservation requests, changes and cancellations received by phone, fax, e-mail, mail, internally and through corporate reservations center or travel agencies. Sell the best rated room to meet the guest's needs; maximize rate for all reservations. Explain guarantee and cancellation policies to callers; assign confirmation/cancellation numbers and relay such to caller. Set up proper billing accounts (i.e., room/tax/incidentals, tax exempt, direct/special billing) and process advance deposits according to Accounting policies and with proper authorizations. Verify all reservation information with caller to ensure accuracy. Set up group room blocks in the system. Book group reservations and input rooming lists against the room block. Monitor group cut-off dates and review with Sales or group contact. Return all unused rooms to general room inventory after group's cut-off date. Review group resumes and convey all pertinent information in the system to appropriate personnel 48 hours prior to group's arrival. Assist in Front Office areas as assigned Responsibilities: Provide superior guest services to include providing prompt, courteous and efficient handling of all requests for guest room reservations, changes, cancellations, deadlines and information; process all payments according to established hotel requirements. Coordinate all aspects of group room block entry into the reservations system. Provide information and services to any guest or visitor in a friendly, professional manner. Qualifications: High school graduate or equivalent. Minimum one year customer service experience; previous hotel experience preferred. Ability to satisfactorily communicate with guests, management, and co-workers to their understanding. Computer experience preferred. Bilingual English/Spanish a plus. Knowledge of local activities and attractions appropriate for clientele. Job Type: Full-time Pay: $17 per hour Work Location: In person, Benefits: Health insurance Paid time off 8 Paid holidays Marriott Hotel Discounts 2 Complimentary night hotel stays per year at any Shaner Hotel property 1 Complimentary meal per shift worked Located on bus and metro routes.
$17 hourly Auto-Apply 2d ago
Reservations Agent
Cipriani 3.9
New York jobs
We are seeking a hospitality focused and organized individual to join our team as a Reservations Agent. The Reservations Agent plays a crucial role in supporting front desk operations by ensuring hotel room reservations are accurately booked while providing a seamless experience for our guests. This position is responsible for performing guest services, administrative tasks such as managing hotel room reservations, and supporting the accomplishment of hotel revenue objectives. ESSENTIAL FUNCTIONS AND DUTIES: Responding to incoming calls and emails from guests in a prompt, friendly and professional manner, providing information about the hotel's rooms, rates, and services, and assisting with room reservations and inquiries. Utilizing the hotel's reservation system to efficiently manage room availability, rates, and packages, ensuring that the system is updated and accurate at all times. Processing room reservations, modifications, and cancellations, and providing guests with detailed information about the reservation process, policies, and procedures. Create and maintain an upscale and personalized pre-arrival process that improves the guests' experience and the hotel revenue. Up-selling room categories and hotel services to guests, leveraging knowledge of the hotel's facilities, services, and special promotions to maximize revenue. Process accurate billing and payments, ensuring that the reservation is secured and correct. Maintaining a high level of knowledge about the hotel's facilities, services, and local attractions to provide recommendations and information to guests as needed. Handle challenging situations and resolve guest complaints in a professional and timely manner. Collaborating with other departments, such as sales, housekeeping, and front desk, to ensure guests receive exceptional service and to resolve any issues that may arise. Support the front staff to ensure a smooth and memorable experience for guests by reviewing, monitoring and relaying guest arrival and departure times, special occasions, needs and preferences. Maintaining accurate and up-to-date records of guest information and reservations, while recording notes for guest preferences, special requests, and payment information. Meeting and exceeding sale goals, striving to increase revenue and maximize room occupancy. Run daily reports while maintaining and completing daily task list. Adhering to hotel policies, procedures, and standards, including data privacy and security. Inputting sensitive information in our systems, ensuring that all guest data is properly stored and protected. Perform Switchboard duties, other administrative duties and direct calls as needed. Participate in any training and development programs to improve job skills and knowledge. Performing other duties as assigned by the management team. KNOWLEDGE, EXPIERENCE AND SKILLS A bachelor's degree in hospitality management, business administration, or a related field is often preferred. At least 2 years of experience in the luxury hospitality industry, particularly as a reservations agent, is usually required. Experience with Opera preferred. Knowledge of the city, particularly tourist attractions. Professional demeanor, strong ethical standards, and the ability to maintain confidential information. Ability to multitask and prioritize tasks in a fast-paced environment, using software and point-of-sale systems. Possess a sales-oriented mindset, with a goal-driven approach to achieving targets and maximizing revenue. Strong interpersonal skills, with the ability to communicate effectively and professionally with guests, colleagues, and management. Excellent organizational skills and attention to detail, with the Ability to work independently and as part of a team, demonstrating reliability, flexibility, and a positive attitude. Proficiency in basic computer skills, including knowledge of scheduling Flexibility to work a variety of shifts, including evenings, weekends, and holidays as required. Commitment to upholding the highest standards of customer service, professionalism, and integrity. PHYSICAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION: Ability to stand for extended periods and work in a fast-paced environment. Endurance to withstand long hours of standing, walking, and repetitive motions. Lift and carry objects weighing up to 30 pounds. Flexibility to bend, stoop, reach, and perform physical tasks. Adherence to proper lifting techniques and ergonomics to prevent strain or injury while performing job duties. INTENT AND FUNCTION OF S All descriptions have been reviewed to ensure that only essential functions and basic duties have been included. Peripheral tasks, only incidentally related to each position, have been excluded. Requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the positions. In no instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all-inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate. Job descriptions are not intended as and do not create employment contracts. The organization maintains its status as an at-will employer. Cipriani is an equal opportunity employer.
$35k-42k yearly est. Auto-Apply 60d+ ago
Reservations Agent
Cipriani 3.9
New York, NY jobs
We are seeking a hospitality focused and organized individual to join our team as a Reservations Agent. The Reservations Agent plays a crucial role in supporting front desk operations by ensuring hotel room reservations are accurately booked while providing a seamless experience for our guests. This position is responsible for performing guest services, administrative tasks such as managing hotel room reservations, and supporting the accomplishment of hotel revenue objectives. ESSENTIAL FUNCTIONS AND DUTIES: Responding to incoming calls and emails from guests in a prompt, friendly and professional manner, providing information about the hotel's rooms, rates, and services, and assisting with room reservations and inquiries. Utilizing the hotel's reservation system to efficiently manage room availability, rates, and packages, ensuring that the system is updated and accurate at all times. Processing room reservations, modifications, and cancellations, and providing guests with detailed information about the reservation process, policies, and procedures. Create and maintain an upscale and personalized pre-arrival process that improves the guests' experience and the hotel revenue. Up-selling room categories and hotel services to guests, leveraging knowledge of the hotel's facilities, services, and special promotions to maximize revenue. Process accurate billing and payments, ensuring that the reservation is secured and correct. Maintaining a high level of knowledge about the hotel's facilities, services, and local attractions to provide recommendations and information to guests as needed. Handle challenging situations and resolve guest complaints in a professional and timely manner. Collaborating with other departments, such as sales, housekeeping, and front desk, to ensure guests receive exceptional service and to resolve any issues that may arise. Support the front staff to ensure a smooth and memorable experience for guests by reviewing, monitoring and relaying guest arrival and departure times, special occasions, needs and preferences. Maintaining accurate and up-to-date records of guest information and reservations, while recording notes for guest preferences, special requests, and payment information. Meeting and exceeding sale goals, striving to increase revenue and maximize room occupancy. Run daily reports while maintaining and completing daily task list. Adhering to hotel policies, procedures, and standards, including data privacy and security. Inputting sensitive information in our systems, ensuring that all guest data is properly stored and protected. Perform Switchboard duties, other administrative duties and direct calls as needed. Participate in any training and development programs to improve job skills and knowledge. Performing other duties as assigned by the management team. KNOWLEDGE, EXPIERENCE AND SKILLS A bachelor's degree in hospitality management, business administration, or a related field is often preferred. At least 2 years of experience in the luxury hospitality industry, particularly as a reservations agent, is usually required. Experience with Opera preferred. Knowledge of the city, particularly tourist attractions. Professional demeanor, strong ethical standards, and the ability to maintain confidential information. Ability to multitask and prioritize tasks in a fast-paced environment, using software and point-of-sale systems. Possess a sales-oriented mindset, with a goal-driven approach to achieving targets and maximizing revenue. Strong interpersonal skills, with the ability to communicate effectively and professionally with guests, colleagues, and management. Excellent organizational skills and attention to detail, with the Ability to work independently and as part of a team, demonstrating reliability, flexibility, and a positive attitude. Proficiency in basic computer skills, including knowledge of scheduling Flexibility to work a variety of shifts, including evenings, weekends, and holidays as required. Commitment to upholding the highest standards of customer service, professionalism, and integrity. PHYSICAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION: Ability to stand for extended periods and work in a fast-paced environment. Endurance to withstand long hours of standing, walking, and repetitive motions. Lift and carry objects weighing up to 30 pounds. Flexibility to bend, stoop, reach, and perform physical tasks. Adherence to proper lifting techniques and ergonomics to prevent strain or injury while performing job duties. INTENT AND FUNCTION OF S All descriptions have been reviewed to ensure that only essential functions and basic duties have been included. Peripheral tasks, only incidentally related to each position, have been excluded. Requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the positions. In no instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all-inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate. Job descriptions are not intended as and do not create employment contracts. The organization maintains its status as an at-will employer. Cipriani is an equal opportunity employer. Powered by JazzHR BWIc6xFm0H
$35k-42k yearly est. 16d ago
Reservationist
Brennan's of Houston 3.8
Houston, TX jobs
Currently only offering part-time hours. Monday & Wednesday evenings and weekends required. Busy Midtown fine dining restaurant seeking motivated and focused individual to contribute to a team that is driven by achieving excellence in every aspect of their work. It is crucial that you be able to represent the restaurant with professionalism, confidence & kindness. Qualifications · Positive attitude and stays calm under pressure · Detail oriented and organized with a great work ethic · Excellent phone and communication skills · Ability to think critically · Effectively manage reservations · Proficient at multi-tasking · Must be available Thursdays - Sundays Duties · Effectively book the restaurant in a way to maximize space and guest experience · Maintain company standards during times of high volume · Explain menu items and other restaurant information as requested · Maintain knowledge of current dining options, menu items, VIP guests and their preference, and general restaurant/company information · Maintain high level of detail and professionalism · Ability to work independently for periods of time · Complete daily administration tasks · Must be able to charm the most high maintenance guests · Holidays required We offer a tight knit family, a professional environment, and the opportunity to help create truly incredible experiences for our guests. Potential for future full time employment and benefits. Work schedule Other Benefits Employee discount
$28k-34k yearly est. 60d+ ago
Front Desk Agent | FT
Greenleaf Hospitality 3.5
Kalamazoo, MI jobs
Overview A Look Into Working in the Front Office As a vital member of the Front Office team, you will be the face of the guest experience-delivering exceptional service, resolving issues with professionalism, and creating memorable stays. This dynamic role requires flexibility, strong communication skills, and a commitment to operational excellence. You'll also contribute to sales, support team goals, and serve as an ambassador for Radisson and GHG standards. Pay rate is based on experience, with performance-based raises and monthly bonus incentives What's in it for You Medical/Dental/Vision (Full-Time option) 401K with 100% match up to 3% (Full-Time option) Parental Leave Program (Full-Time Option) Robust Employee Assistance Program providing a wide range of services including up to 7 free counseling sessions per year Health and Wellness reimbursement up to $600 annually for items like massages, gym memberships, running shoes etc. Shift meal provided per day 10% Discount on GHG outlets Discounted hotel rates at Choice Hotels Worldwide Responsibilities What You'll Be Doing Build meaningful, positive relationships with guests to enhance satisfaction and loyalty Personalize every interaction by anticipating guest needs and going above and beyond Respond to concerns and complaints with empathy, professionalism, and policy awareness Promote local attractions and hotel amenities to enrich each guest's stay Execute daily shift responsibilities according to SOPs Maintain accurate billing processes; identify and resolve discrepancies confidently Stay current with procedural updates and demonstrate strong problem-solving skills Adapt quickly between roles and tasks to support team coverage Answer guest inquiries by phone, email, and in person with clarity and warmth Cross-sell hotel services and create memorable, personalized experiences Collaborate with team members to foster a positive, energetic work environment Identify upsell opportunities and close sales in real-time Contribute ideas to improve team efficiency and guest satisfaction Understand on-property events and leverage them to enhance the guest experience Perform other duties as assigned, requested or deemed necessary by management Ambassador for Radisson and GHG standards Qualifications What You Need for this Position Able to work weekends and Holidays; schedule based off of hotel needs Passionate and motivated about people and the industry Driven by purpose, mission, values, and has sense of integrity Able to work closely with staff through strong communication and verbal skills Positivity and flexibility in an ever changing environment Able to be coached Organized, able to multitask and balance many projects at once Able to problem solve on the spot and make prompt but thoughtful decisions Posses efficient typing skills Able to stand for long periods of time, up to 8 hours or more Able to stoop and bend Able to lift up to 40 pounds from time to time Able to safely work with potentially dangerous chemicals and equipment Able to comply with safety and health code standards Able to handle responsibilities that require repetitive motion tasks Experience with Opera or a Rooms Management system is a plus, but not required Top Reasons to Work With GHG We are one of the Nation's 101 Best and Brightest Companies to work for You'll have the opportunity to work with a Front Office team that is fun, high-energy, and passionate about providing a memorable guest experience You will grow your skills and experience in an environment that encourages growth and development
$27k-32k yearly est. Auto-Apply 14d ago
Front Desk Agent
Casino Queen Inc. 4.0
East Saint Louis, IL jobs
The Front Desk Clerk is responsible for effectively managing incoming calls and transferring calls to appropriate departments when needed. This position will serve as liaison between the guests and every department at DraftKings at Casino Queen. When needed the Front Desk Clerk will assist the front desk with guest check-in and check-out, auditing and posting of daily transactions, reconciling accounts, and respond to all guest requests. Your duties include but are not limited to, effectively communicate with team members regarding operational tasks/events, answering phones in a courteous and timely manner, create and update reservations for Hotel and RV Park, review guest payments, deliver exceptional customer service to our internal and external guests, etc. ESSENTIAL FUNCTIONS (The following statements are intended as general illustrations of the work in this job class and are not all-inclusive to this position.) Participate regularly in departmental and company meetings Greet guests immediately with a friendly and sincere welcome. Answer phones within 3 rings while following the company phone script. Accurately take messages for guest and initiate actions as needed. Accurately check guests in and out of the hotel and RV park by following company procedure standards. Ensure proper ID and a form of payment is obtained during guest check in. Select a room in accordance with hotel availability and guests' request. Create and update guest reservations upon request based on hotel and RV park availability. Ensure to complete daily reports, audit and checklists in a timely manner. Conduct wake up calls and schedule as needed Send and receive faxes. Complete a daily bucket check. Assist with guest service calls, requests, and complaints by directing them to Hotel leadership or other departments as needed. Must be friendly and courteous at all times Able to satisfactorily complete assignable work tasks requested by the departmental leaders Must proactively prioritize needs and effectively manage resources Immediately report any safety hazards, problems, or maintenance issues to the appropriate party Ensure customer service standards are met and retained Be able to complete group check-ins and billing in a timely manner. Other duties as assigned QUALIFICATIONS 1 years of Hotel Front Desk experience, required High School Diploma/GED, required Must be able to work Weekends and Holidays Able to effectively communicate in English via verbal and written Must be able to obtain and maintain an Illinois Gaming License APPEARANCE AND GROOMING All DraftKings at Casino Queen team members are required to comply with all appearance and grooming standards outlined in the DraftKings at Casino Queen General Rules, Procedures and Policy Handbook and the DKCQ Look Book. WORKING ENVIRONMENT & PHYSICAL EFFORTS The hospitality industry is a 24 Hour 365-day operation. This position will primarily be indoor under controlled temperatures. Occasional exposure to outdoor climates Occasional: standing, walking, and lifting up to 25 pounds Frequent: sitting, kneeling, reaching, pulling, pushing, and with repetitive movement of fingers, legs, arms, and hands Speech and Vision abilities are required
$29k-35k yearly est. Auto-Apply 60d+ ago
Area Reservations Agent
Auberge Resorts 4.2
Calistoga, CA jobs
Set on 22 acres in Calistoga, Solage, Auberge Collection blends small-town charm with effortless sophistication. This vibrant, design-forward retreat offers a fresh take on wine country luxury with spacious accommodations, thoughtful details, and a distinctly laid-back spirit. The resort features 100 renovated, free-standing studios and suites with private patios, complimentary cruiser bikes, and easy access to downtown. At its heart is Spa Solage, a 20,000-square-foot wellness destination known for its geothermal pools, signature mud therapies, and daily fitness classes. Guests can indulge in vibrant, seasonal cuisine at Solbar or enjoy Latin-inspired fare and craft cocktails poolside at the lively Picobar-each experience a celebration of the region's flavors and spirit. For more information: auberge.com/solage Follow Solage on Facebook and Instagram @SolageAuberge Job Description Embark on an extraordinary journey as a Reservations Agent across [properties], where your role transcends boundaries and becomes a captivating symphony of hospitality. As the orchestrator of reservations for multiple properties, you'll weave a tapestry of opulence, seamlessly curating bespoke experiences for our discerning guests across diverse destinations. Your commitment to excellence will unfold on a grand scale, ensuring that each reservation reflects the pinnacle of luxury unique to each property. With grace and sophistication, you'll be the luminary guiding our guests through a world of refined choices, transforming reservations into harmonious preludes to unforgettable stays. Join us in crafting a narrative of unparalleled elegance and distinction across a spectrum of luxurious destinations within our illustrious portfolio. * Creating a genuine, informative, and personalized guest resort reservations experience by accurately inputting guest contact information. Adding information to guest history such as; previous stay experience, special occasions, preferences, and other pertinent information. * Responding to guests' inquiries regarding room reservations, availability, general questions about accommodations, pricing, and special offers. * Maintaining complete knowledge of the resorts and other information including the following: * All resort facilities/services offered and hours of operation * All accommodations, layout, décor, attributes and locations * All studio rates, special packages and promotions * All spa treatments and offerings, their benefits and costs * Daily stats, including availability * Entertainment/special events scheduled on property and in the area * Directions to the resort from airports and other major landmarks * General info, descriptions and directions for local services, restaurants, wineries and points of interests. * Assisting and ensuring effective guest challenge resolution. Working closely with fellow guest service team members and other departments to resolve any challenges; ensure follow-through and exceed guest expectations when possible. * Ensuring that all billing and financial transactions are accurately and efficiently executed on behalf of guests. * Upselling services and offerings as appropriate, ensuring that each guest is fully educated about the resorts' offerings. The starting pay rate for this position is $17.00 per hour plus incentive. This is the pay rate for this position that Solage reasonably expects to pay. Decisions regarding individual pay will be based on a number of factors, such as experience and education. Qualifications * Two years in a hospitality, spa, or reservations position, preferably at a luxury resort. * Ability to create professional business letter correspondence. * Must possess gracious people and sales skills, excellent phone manner and ability to engage in a positive manner with each and every guest. * Ability to work cohesively with other departments and co-workers as part of a team. Additional Information Auberge Collection is a portfolio of extraordinary hotels, resorts, residences and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine, innovative wellbeing, and gracious yet unobtrusive service. With 30 one-of-a-kind hotels, resorts, and residences, Auberge invites guests to create unforgettable stories in some of the world's most desirable destinations. For more information: auberge.com Connect with Auberge Collection on Instagram, TikTok, Facebook, and LinkedIn @Auberge and #AlwaysAuberge Solage Management Inc is an Equal Opportunity Employer, M/F/D/V. Solage Management Inc provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Solage Management Inc complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
$17 hourly 19d ago
Front Desk Hospitality Agent
Sonder 4.4
Front desk agent job at Sonder
Sonder (NASDAQ: SOND) is a leading global hospitality brand, offering premium, design-forward apartments and intimate boutique hotels for the modern, savvy traveler. Founded in 2014, Sonder combines thoughtfully designed spaces with seamless, tech-enabled service - all delivered through a single, beautifully integrated experience. Our properties are located in the world's most sought-after neighborhoods, spanning 40+ markets across nine countries and three continents. Through the Sonder app, guests enjoy full control over their stay - from self check-in to 24/7 support - making every detail of travel easier, more flexible, and more inspiring. In 2024, we announced a strategic partnership with Marriott International, bringing Sonder properties to Marriott.com and the Marriott Bonvoy app. This integration connects our inventory and front of house and back of house systems with the world's largest travel loyalty platform - unlocking exciting new possibilities for our guests and employees. Sonder is focused on delivering amazing experiences for the modern traveler while driving smart, sustainable growth. Our team blends the agility of a tech company with the standards of a global hospitality brand - and we're building something that's reshaping the future of travel. Life At Sonder We aspire to build a workplace where employees can thrive. Our culture shapes how we make decisions, how we conduct meetings, how we communicate, and how we treat each other. It's the coordinated way in which we work that gives us a shot at achieving the epic tale we hope to be part of. Our Leadership Principles are a foundational part of our culture and they play a vital role in guiding the values and actions of our team members. Each of these principles is at the heart of what we do. Check out this article to find out more about our Culture and Principles. Our Front Desk Hospitality Agents are the face of Sonder and live our leadership principle “Extend Hospitality to All.” This versatile role is perfect for anyone who loves interacting with guests, creatively solving problems, and is committed to delivering exceptional guest service. At Sonder, we believe that guest satisfaction is paramount, and our Front Desk Hospitality Agents play a crucial role in delivering memorable stays for our guests. If you're ready for an evolving and fast-paced environment that is focused on delivering amazing guest experiences, we'd love to hear from you! The Opportunity: Be the face of Sonder, working collaboratively with team members to create an exceptional first impression on our guests, visitors, and all internal and external partners from the front desk. Guide guests through the technology-rich Sonder experience, ensuring they make the most of their stay by engaging with the Sonder app and self-service features. Communicate with guests in-person and through digital communication systems to anticipate and address their needs, ensuring a seamless and enjoyable experience throughout their stay. Handle all guest interactions with the highest quality of service and professionalism, owning guest issues to resolution and accommodating requests whenever possible. Ensure the maintenance, cleanliness, and organization of both guest-facing and back-of-house working spaces, contributing to a welcoming and efficient environment for both guests and team members. Flexibly support the back-of-house team on a day-to-day basis as needs arise, including housekeeping quality audits, inventory checks, and minor maintenance and technology issues; Support multiple Sonder properties throughout the local market, as required Assist market leadership with administrative tasks to keep all operations running smoothly and contribute to continuous improvement in the guest experience. In markets where applicable you will also be required to; set up the breakfast buffet and tables, help serve and take care of the breakfast and to respect HACCP Who We Look For: Demonstrated experience working in hotels, restaurants, or customer-facing hospitality, service, and/or customer experience roles. Personable, service-minded, and positive; you love speaking with guests in-person and through digital support channels. Excellent problem-solving skills, with a proactive approach to addressing guest needs and a desire to “get it done” for our guests. Strong computer literacy and writing skills, and comfortable switching between multiple desktop and mobile applications. Organized, hardworking, and detail-oriented; someone who thrives in a fast-paced environment with an ability to work effectively both independently and in a team. Flexible schedule and open to working evenings, weekends, and holidays. Ability to remain standing for extended periods of time and lift and/or carry items weighing up to 50 pounds. Proficiency in languages other than English is an asset. This role requires regular access to a reliable smartphone for work purposes (expense reimbursement available). This role requires reliable transportation and willingness to travel between properties on a daily basis when working. (Reliable transportation includes biking, walking, public transportation, and/or other forms of transportation that provide reasonable work associated transit times between locations). The pay range for this role is between $36,862.00 - $45,760.00 annually. Actual pay within the range is dependent on multiple factors, including your geographic location. Equity, benefits, and discretionary bonus may be additional forms of compensation for this role and are not included in the provided pay range. Benefits We offer attractive employee travel perks for any Sonder location as well as health and lifestyle benefits. For eligible employees, benefits may include: Competitive compensation Medical, dental and vision insurance (where applicable) Flexible vacation Wellness and volunteering days Annual free credits and discounts to stay in Sonders Workplace flexibility (for remote-specified positions only) #ABetterWaytoWork Learn More About Sonder Corporate Responsibility & Sustainability Data Privacy Policy Blog: Sonder Stories Instagram: @sonderstays Equal Opportunity We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other classification protected by applicable state, federal or local law. Extend Hospitality To All is one of Sonder's Leadership Principles. Living up to that principle means fully embracing diversity: ensuring that all of our employees, guests, partners, and communities feel safe, respected, included, cared for, and empowered. As part of our commitment to creating a workplace open to all, we have created Sonder Circles , also known as employee resource groups. These groups aim to foster a diverse, equitable, and inclusive workplace aligned with the communities they serve. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please email Recruiting.
$36.9k-45.8k yearly Auto-Apply 60d+ ago