SonderMind Jobs

At SonderMind, we believe everyone deserves one personalized, connected, and effective mental health destination to take care of their mental health and well-being at any stage of life. SonderMind care encompasses everything from therapy and medication management to meditation and mindfulness exercises. Our clinicians leverage our digital tools and research to deliver increasingly high-quality care and to develop thriving practices. Combining technology and human connection, SonderMind drives better outcomes through our comprehensive approach. Learn more about SonderMind at sondermind.com or download the mobile app, available on iOS and Android. To follow the latest SonderMind news, get to know our clients, and learn about what it's like to work at SonderMind, you can follow us on Instagram, Linkedin, and Twitter. About the Role SonderMind is hiring a Customer Success Specialist, who will be tasked with building rapport with our clients and providers in order to provide a world-class customer experience through researching billing and claims, answering general questions from our clients and providers, setting expectations related to the SonderMind experience, and provide basic technical support for use of SonderMind platform. Customer Success Specialists use customer service and time management skills to complete all tasks in a timely manner and are held accountable to individual metrics. This role receives high form and email volumes and will include responding to emails and forms, as well as making outbound calls. Successful candidates will have call center experience, have worked with commercial insurance and Medicare, and have the ability to communicate effectively with our client and provider group. What you'll do Manage high volume of client and provider questions and requisitions in a mix of emails, forms and inbound/outbound calls. Maintain a positive, empathetic, and professional attitude toward customers at all times Provide accurate, valid, and complete information by using the right method/tools Handle customer complaints, provide appropriate solutions, and alternatives within the time limits; and follow up to ensure completion Keeping records of customer interactions, transactions, comments, and complaints Communicating and coordinating with other departments and colleagues Maintain a QA average of 85% or higher and a case activity average of 7 cases per hour While rare, may encounter distressed clients and connect them with proper resources What does success look like? Within three weeks, fully understand our client and provider journey, understand SonderMind's technology platform and answer basic customer and therapist requests Within one month, support most client and provider requests via chat, email, or phone Ongoing, ability to effectively answer questions and requests from our customers and effectively hit defined goals and targets Who You Are Required Experience: Experience with billing support or customer service Experience handling both inbound and outbound calls in a metric-driven environment Proven ability to navigate multiple platforms when working with a caller Excellent communication skills both written and verbal Must be available to work shifts between the hours of Monday through Friday from 7am-6pm MST Preferred Education / Experience: Previous call center or billing experience working with insurance and claim processing Experience with a ticketing system/sales or CRM systems Experience with basic troubleshooting and technical support Our Benefits The hourly rate for this role is $21.64 per hour. As leaders in redesigning behavioral health, we walk the walk with our employees' benefits. We want the experience of working at SonderMind to accelerate people's careers and enrich their lives, so we focus on meeting SonderMinders wherever they are and supporting them in all facets of their lives and work. Our benefits include: A commitment to fostering flexible hybrid work A generous PTO policy with a minimum of three weeks off per year Free therapy coverage benefits to ensure our employees have access to the care they need (must be enrolled in our medical plans to participate) Competitive Medical, Dental, and Vision coverage with plans to meet every need, including HSA ($1,100 company contribution) and FSA options Employer-paid short-term, long-term disability, life & AD&D to cover life's unexpected events. Not only that, we also cover the difference in salary for up to seven (7) weeks of short-term disability leave (after the required waiting period) should you need to use it. Eight weeks of paid Parental Leave (if the parent also qualifies for STD, this benefit is in addition, which allows between 8-16 weeks of paid leave) 401K retirement plan with 100% matching which immediately vests on up to 4% of base salary Travel to Denver 1x a year for annual Shift gathering Fourteen (14) company holidays Supplemental life insurance, pet insurance coverage, commuter benefits and more! Application Deadline This position will be an ongoing recruitment process and will be open until filled. Equal Opportunity SonderMind does not discriminate in employment opportunities or practices based on race, color, creed, sex, gender, gender identity or expression, pregnancy, childbirth or related medical conditions, religion, veteran and military status, marital status, registered domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition (including genetic information or characteristics), sexual orientation, or any other characteristic protected by applicable federal, state, or local laws.

Maven is the world's largest virtual clinic for women and families on a mission to make healthcare work for all of us. Maven's award-winning digital programs provide clinical, emotional, and financial support all in one platform, spanning fertility & family building, maternity & newborn care, parenting & pediatrics, and menopause & midlife. More than 2,000 employers and health plans trust Maven's end-to-end platform to improve clinical outcomes, reduce healthcare costs, and provide equity in benefits programs. Recognized for innovation and industry leadership, Maven has been named to the Time 100 Most Influential Companies, CNBC Disruptor 50, Fast Company Most Innovative Companies, and FORTUNE Best Places to Work. Founded in 2014 by CEO Kate Ryder, Maven has raised more than $425 million in funding from top healthcare and technology investors including General Catalyst, Sequoia, Dragoneer Investment Group, Oak HC/FT, StepStone Group, Icon Ventures, and Lux Capital. To learn more about Maven, visit us at mavenclinic.com. An award-winning culture working towards an important mission - Maven Clinic is a recipient of over 30 workplace and innovation awards, including: Fortune Change the World (2024) CNBC Disruptor 50 List (2022, 2023, 2024) Fortune Best Workplaces for Millennials (2024) Fortune Best Workplaces in Health Care (2024) TIME 100 Most Influential Companies (2023) Fast Company Most Innovative Companies (2020, 2023) Built In Best Places to Work (2023) Fortune Best Workplaces NY (2020, 2021, 2022, 2023, 2024) Great Place to Work certified (2020, 2021, 2022, 2023, 2024) Fast Company Best Workplaces for Innovators (2022) Built In LGBTQIA+ Advocacy Award (2022) Maven is looking for a Manager, Client Delivery to own client implementations for our direct employer and partners. You will work cross functionally with Sales, Client Success, Marketing, Product, Engineering, and Data Teams in order to onboard client partners to the Maven product and prepare for scale. Reporting to our Senior Manager, Client Delivery you will be responsible for meeting or exceeding operational KPIs while assessing results to ensure effective and efficient performance. As Manager, Implementations at Maven, you will: Define and develop implementation plans inclusive of templates, processes, and reporting Lead client implementations by building relationships, communicating project status and open issues, facilitating regular communications, and preparing project artifacts Lead cross-functional projects and client implementations with our Sales, Client Success, Marketing, Product, Engineering, Care Advocate, and Data Teams Comfort discussing inbound and outbound client files, via SFTP and other methods, including configuration, processing, management, and troubleshooting both internally and externally to ensure accuracy and on-time launch Proactively identify and drive resolution to implementation risks Ensure quality and satisfaction on all client implementations maintaining our organizational standard for an exceptional implementation NPS Identify and implement continuous process improvement opportunities to drive scalability and refine our internal playbooks “Roll up your sleeves” and own execution of full scale internal and external projects while maintaining high levels of service We're looking for you to bring: Minimum of 5-7 years experience working in an operations, client delivery, or project management capacity Healthcare expertise with a deep understanding of health plans and digital health solutions Strong operational skills including project management, business requirements gathering, and relationship management Distinctive problem-solving and analytical skills combined with impeccable business judgment and strong experience with data and analytics tools Passion for details, responsiveness, and organization Excellent written and oral communication and interpersonal skills; direct experience communicating with internal and external stakeholders Significant entrepreneurial drive, ability to create order from chaos, and willingness to roll up sleeves to directly solve challenging problems Bachelor's degree with a strong educational track record Helpful experiences and skills (if you don't have them, you can learn them with us!): Knowledge of key trends in the healthcare industry, particularly in women's and family health Prior experience in a fast-growing startup environment For candidates in NYC, CO, or CA, the base salary range for this role is $120,000 - $145,000 per year. You will also be entitled to receive stock options and benefits. Individual pay decisions are based on a number of factors, including qualifications for the role, experience level, and skillset. Maven embraces a flexible hybrid work model. This role is open to candidates based in the New York Metropolitan area, or remote from within the US. For those in our New York City office, we encourage in-person collaboration by requiring team members to work onsite three days a week (Tuesday, Wednesday, Thursday). This policy aims to balance remote work flexibility with the benefits of face-to-face interaction. Benefits That Work For You Our benefits are designed to support your health, well-being and career development, helping you thrive both personally and professionally. We remain focused on providing a competitive benefits package for our employees. On top of standards such as employer-covered health, dental, and insurance plan options, we offer an inclusive approach to benefits: Maven for Mavens: access to the full platform and specialists, including care for mental health, reproductive health, family planning and pediatrics. Whole-self care through wellness partnerships Hybrid work, in office meals, and work together days 16 weeks 100% paid parental leave and new parent stipend (for Mavens who've been with us for 1 year+) Annual professional development stipend and access to a personal career coach through Maven for Mavens 401K matching for US-based employees, with immediate vesting These benefits are applicable to Maven Clinic Co., US-based, full-time employees only. 1099/Contract Providers are ineligible for these benefits. Maven is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Maven is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Maven Clinic interview requests and job offers only originate from an @mavenclinic.com email address (e.g **********************). Maven Clinic will never ask for sensitive information to be delivered over email or phone. If you receive a scam issue or a security issue involving Maven Clinic please notify us at: ************************. For general and additional inquiries, please contact us at ***********************.

Maven is the world's largest virtual clinic for women and families on a mission to make healthcare work for all of us. Maven's award-winning digital programs provide clinical, emotional, and financial support all in one platform, spanning fertility & family building, maternity & newborn care, parenting & pediatrics, and menopause & midlife. More than 2,000 employers and health plans trust Maven's end-to-end platform to improve clinical outcomes, reduce healthcare costs, and provide equity in benefits programs. Recognized for innovation and industry leadership, Maven has been named to the Time 100 Most Influential Companies, CNBC Disruptor 50, Fast Company Most Innovative Companies, and FORTUNE Best Places to Work. Founded in 2014 by CEO Kate Ryder, Maven has raised more than $425 million in funding from top healthcare and technology investors including General Catalyst, Sequoia, Dragoneer Investment Group, Oak HC/FT, StepStone Group, Icon Ventures, and Lux Capital. To learn more about Maven, visit us at mavenclinic.com. An award-winning culture working towards an important mission - Maven Clinic is a recipient of over 30 workplace and innovation awards, including: * Fortune Change the World (2024) * CNBC Disruptor 50 List (2022, 2023, 2024) * Fortune Best Workplaces for Millennials (2024) * Fortune Best Workplaces in Health Care (2024) * TIME 100 Most Influential Companies (2023) * Fast Company Most Innovative Companies (2020, 2023) * Built In Best Places to Work (2023) * Fortune Best Workplaces NY (2020, 2021, 2022, 2023, 2024) * Great Place to Work certified (2020, 2021, 2022, 2023, 2024) * Fast Company Best Workplaces for Innovators (2022) * Built In LGBTQIA+ Advocacy Award (2022) Maven is looking for an experienced Staff Product Analyst to drive data-informed decision-making and uncover insights as our product offering expands and our member base scales. As a part of the Product Analytics team, you will partner closely with our Product Management, Engineering and Operations teams to lead technical vision and strategy for analytics efforts that drive product improvements and efficiency. You will have the opportunity to directly impact our business by enabling cross-functional teams to leverage data and insights in their strategy and decision-making. As a Product Analyst, you will: * Partner with stakeholders across Product, Engineering, and Operations teams to define success metrics, analyze trends, and provide actionable recommendations * Lead the design and development of scalable data structures from both internal and 3rd party sources for use in analysis and reporting (primarily using SQL and Python) * Identify areas for improvement and optimization through experimentation and statistical analysis * Drive operational efficiency by identifying areas for process improvement and recommending highly scalable solutions * Effectively communicate insights to stakeholders across Maven, highlighting opportunities to better serve our members * Mentor and guide mid-level analysts, providing guidance to team members on best practices, coding standards, and design principles Minimum Qualifications: * 7+ years of relevant analytics or data science experience, with 3+ years supporting Product teams * Fluency in SQL and a strong background in data visualization * Hands-on experience with Python or R * An ability to juggle both long-term, strategic projects and ad hoc, urgent requests as needed * Excellent collaboration and communication skills, with a demonstrated ability to work effectively with cross-functional teams and mentor junior analysts Preferred Qualifications: * Experience working with event-based data * Comfort with at least one BI tool (Tableau, Looker), and/or dbt * Knowledge of experimentation and/or statistical modeling For candidates in NYC or CO, the salary range for this role is $185,000 - $210,000 per year. You may also be entitled to receive stock options, and benefits. Individual pay decisions are based on a number of factors, including qualifications for the role, experience level, and skillset. Maven embraces a flexible hybrid work model. Our teams primarily operate from the New York Metropolitan area, NY, San Francisco/Bay Area, CA, Seattle, WA, Boston, MA, Chicago, IL, and Washington, D.C. This role is exclusively open to candidates in these locations, with a strong preference for New York or San Francisco/Bay Area. For those in our New York City office, we encourage in-person collaboration by requiring team members to work onsite three days a week (Tuesday, Wednesday, Thursday). For those based in San Francisco/Bay Area, CA, Seattle, WA, Boston, MA, Chicago, IL, and Washington, D.C., we encourage in-person collaboration by requiring team members to attend quarterly Work Together Days within these cities. This policy aims to balance remote work flexibility with the benefits of face-to-face interaction. Benefits That Work For You Our benefits are designed to support your health, well-being and career development, helping you thrive both personally and professionally. We remain focused on providing a competitive benefits package for our employees. On top of standards such as employer-covered health, dental, and insurance plan options, we offer an inclusive approach to benefits: * Maven for Mavens: access to the full platform and specialists, including care for mental health, reproductive health, family planning and pediatrics. * Whole-self care through wellness partnerships * Hybrid work, in office meals, and work together days * 16 weeks 100% paid parental leave and new parent stipend (for Mavens who've been with us for 1 year+) * Annual professional development stipend and access to a personal career coach through Maven for Mavens * 401K matching for US-based employees, with immediate vesting These benefits are applicable to Maven Clinic Co., US-based, full-time employees only. 1099/Contract Providers are ineligible for these benefits. Maven is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Maven is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Maven Clinic interview requests and job offers only originate from an @mavenclinic.com email address (e.g **********************). Maven Clinic will never ask for sensitive information to be delivered over email or phone. If you receive a scam issue or a security issue involving Maven Clinic please notify us at: ************************. For general and additional inquiries, please contact us at ***********************.

Maven is the world's largest virtual clinic for women and families on a mission to make healthcare work for all of us. Maven's award-winning digital programs provide clinical, emotional, and financial support all in one platform, spanning fertility & family building, maternity & newborn care, parenting & pediatrics, and menopause & midlife. More than 2,000 employers and health plans trust Maven's end-to-end platform to improve clinical outcomes, reduce healthcare costs, and provide equity in benefits programs. Recognized for innovation and industry leadership, Maven has been named to the Time 100 Most Influential Companies, CNBC Disruptor 50, Fast Company Most Innovative Companies, and FORTUNE Best Places to Work. Founded in 2014 by CEO Kate Ryder, Maven has raised more than $425 million in funding from top healthcare and technology investors including General Catalyst, Sequoia, Dragoneer Investment Group, Oak HC/FT, StepStone Group, Icon Ventures, and Lux Capital. To learn more about Maven, visit us at mavenclinic.com. An award-winning culture working towards an important mission - Maven Clinic is a recipient of over 30 workplace and innovation awards, including: Fortune Change the World (2024) CNBC Disruptor 50 List (2022, 2023, 2024) Fortune Best Workplaces for Millennials (2024) Fortune Best Workplaces in Health Care (2024) TIME 100 Most Influential Companies (2023) Fast Company Most Innovative Companies (2020, 2023) Built In Best Places to Work (2023) Fortune Best Workplaces NY (2020, 2021, 2022, 2023, 2024) Great Place to Work certified (2020, 2021, 2022, 2023, 2024) Fast Company Best Workplaces for Innovators (2022) Built In LGBTQIA+ Advocacy Award (2022) About the team: Maven is looking for an experienced Senior Data Analyst to join our Business Intelligence team to help drive the technical vision and the strategic projects to uncover business insights that enable data-driven decision-making as our business expands. As a part of the Business Intelligence team, you will partner closely with our Client Success, Finance, Sales, and Marketing teams to support analytics efforts and enable data-informed decision-making across all aspects of our business. You will be a key partner in the design, development, and maintenance of highly scalable data and reporting models that enable key cross-functional teams to report on critical business metrics independently. As a Senior Data Analyst at Maven, you will: Design and develop data structures from both internal and 3rd party sources for use in analysis and reporting (primarily using SQL and Python) Partner with stakeholders across Finance, Sales, Client Success, and Engineering teams to build dedicated data models and reporting that support critical business processes and goals Drive operational efficiency by identifying areas for process improvement and recommending highly scalable solutions Promote and exemplify development best practices, coding standards, and design principles Effectively communicate insights and results from analysis to stakeholders across Maven teams, highlighting opportunities to better serve our business Explore improvement opportunities and emerging technologies, tools, and trends that can drive innovation and improve the efficiency and effectiveness of our data analytics processes We're looking for you to bring: 5-7 years of relevant analytics or data science experience Fluency in SQL and a strong background in data visualization Hands-on experience with Python or R An ability to juggle both long-term, strategic projects and ad hoc, urgent requests as needed Excellent collaboration and communication skills, with a demonstrated ability to work effectively with cross-functional teams and mentor junior analysts Preferred Qualifications: Experience working with Financial and Sales data Experience with at least on BI tool (Tableau, Looker), and/or dbt For candidates in NYC, CO, or CA, the base salary range for this role is $155K-$185K per year. You will also be entitled to stock options and benefits. Individual pay decisions are based on a number of factors, including qualifications for the role, experience level, and skillset. Maven embraces a flexible hybrid work model. This role is open to candidates based in the New York Metropolitan area, or remote from within the US. For those in our New York City office, we encourage in-person collaboration by requiring team members to work onsite three days a week (Tuesday, Wednesday, Thursday). This policy aims to balance remote work flexibility with the benefits of face-to-face interaction. Benefits That Work For You Our benefits are designed to support your health, well-being and career development, helping you thrive both personally and professionally. We remain focused on providing a competitive benefits package for our employees. On top of standards such as employer-covered health, dental, and insurance plan options, we offer an inclusive approach to benefits: Maven for Mavens: access to the full platform and specialists, including care for mental health, reproductive health, family planning and pediatrics. Whole-self care through wellness partnerships Hybrid work, in office meals, and work together days 16 weeks 100% paid parental leave and new parent stipend (for Mavens who've been with us for 1 year+) Annual professional development stipend and access to a personal career coach through Maven for Mavens 401K matching for US-based employees, with immediate vesting These benefits are applicable to Maven Clinic Co., US-based, full-time employees only. 1099/Contract Providers are ineligible for these benefits. Maven is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Maven is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Maven Clinic interview requests and job offers only originate from an @mavenclinic.com email address (e.g **********************). Maven Clinic will never ask for sensitive information to be delivered over email or phone. If you receive a scam issue or a security issue involving Maven Clinic please notify us at: ************************. For general and additional inquiries, please contact us at ***********************.

Maven is the world's largest virtual clinic for women and families on a mission to make healthcare work for all of us. Maven's award-winning digital programs provide clinical, emotional, and financial support all in one platform, spanning fertility & family building, maternity & newborn care, parenting & pediatrics, and menopause & midlife. More than 2,000 employers and health plans trust Maven's end-to-end platform to improve clinical outcomes, reduce healthcare costs, and provide equity in benefits programs. Recognized for innovation and industry leadership, Maven has been named to the Time 100 Most Influential Companies, CNBC Disruptor 50, Fast Company Most Innovative Companies, and FORTUNE Best Places to Work. Founded in 2014 by CEO Kate Ryder, Maven has raised more than $425 million in funding from top healthcare and technology investors including General Catalyst, Sequoia, Dragoneer Investment Group, Oak HC/FT, StepStone Group, Icon Ventures, and Lux Capital. To learn more about Maven, visit us at mavenclinic.com. An award-winning culture working towards an important mission - Maven Clinic is a recipient of over 30 workplace and innovation awards, including: Fortune Change the World (2024) CNBC Disruptor 50 List (2022, 2023, 2024) Fortune Best Workplaces for Millennials (2024) Fortune Best Workplaces in Health Care (2024) TIME 100 Most Influential Companies (2023) Fast Company Most Innovative Companies (2020, 2023) Built In Best Places to Work (2023) Fortune Best Workplaces NY (2020, 2021, 2022, 2023, 2024) Great Place to Work certified (2020, 2021, 2022, 2023, 2024) Fast Company Best Workplaces for Innovators (2022) Built In LGBTQIA+ Advocacy Award (2022) The legal and trust team advises on company strategy, implements company policies, contracts with customers and vendors, and addresses a broad range of legal questions from data licensing and privacy law to corporate governance and transactions. The Deputy General Counsel role will be critical to our ability to scale Maven's unique virtual care model while adhering to applicable regulations. We need a forward-thinking, collaborative and optimistic leader who can help us solve the many complex issues that surface working across different healthcare populations while managing hyper-growth. As Deputy General Counsel, you will: Manage a team of leaders with key responsibilities over commercial, data, product, AI, payments and operational matters Establish systems and scalable processes - from IP to employee policies - and other necessary regulatory requirements for a late stage growth start-up Help build a playbook for Maven Clinic's expansion globally - including new market launch best practices, entity structuring and critical regulatory and employment matters Develop influential relationships, mutual trust, and collaborative partnerships within the legal team, as well as with senior leaders, engineers, product designers, and business partners throughout the company Serve as a collaborative partner and advisor to the General Counsel on all strategic matters related to legal, compliance, data, and regulatory matters Provide thoughtful counsel on risk mitigation, compliance requirements, create processes and workflows We're looking for you to bring: 12+ years of legal experience, with at least 5+ years in-house in healthcare or digital-health Demonstrated success as a people leader and as a strategic partner to business units and the executive team The ability to build and scale a legal "machine", utilizing technology/tools and replicable processes Comfort speaking and writing about complex matters with sufficient simplicity and pragmatism to communicate clearly with both legal and non-legal partners across all levels of the organization. Excellent negotiating skills, keen analytical abilities, ability to advise on risk mitigation solutions, as well as a track record of success in handling complex business and legal issues in a fast-paced, agile and evolving technology-driven business environment Sound and practical business judgment, intellectual creativity, and problem-solving skills Experience with payments, international growth, or late state/IPOs stage growth is highly desired For candidates in NYC, CO, or CA, the base salary range for this role is $290,000 - $310,000 per year. You will also be entitled to receive stock options and benefits. Individual pay decisions are based on a number of factors, including qualifications for the role, experience level, and skillset. Maven embraces a flexible hybrid work model. Our teams primarily operate from the New York Metropolitan area, NY, San Francisco/Bay Area, CA, Seattle, WA, Boston, MA, Chicago, IL, and Washington, D.C. This role is exclusively open to candidates in these locations. For those in our New York City office, we encourage in-person collaboration by requiring team members to work onsite three days a week (Tuesday, Wednesday, Thursday). For those based in San Francisco/Bay Area, CA, Seattle, WA, Boston, MA, Chicago, IL, and Washington, D.C., we encourage in-person collaboration by requiring team members to attend quarterly Work Together Days within these cities. This policy aims to balance remote work flexibility with the benefits of face-to-face interaction. This role requires active work authorization in the US. At Maven we believe that a diverse set of backgrounds and experiences enrich our teams and allow us to achieve above and beyond our goals. If you do not have experience in all of the areas detailed above, we hope that you will share your unique background with us in your application and how it can be additive to our teams. Benefits That Work For You Our benefits are designed to support your health, well-being and career development, helping you thrive both personally and professionally. We remain focused on providing a competitive benefits package for our employees. On top of standards such as employer-covered health, dental, and insurance plan options, we offer an inclusive approach to benefits: Maven for Mavens: access to the full platform and specialists, including care for mental health, reproductive health, family planning and pediatrics. Whole-self care through wellness partnerships Hybrid work, in office meals, and work together days 16 weeks 100% paid parental leave and new parent stipend (for Mavens who've been with us for 1 year+) Annual professional development stipend and access to a personal career coach through Maven for Mavens 401K matching for US-based employees, with immediate vesting These benefits are applicable to Maven Clinic Co., US-based, full-time employees only. 1099/Contract Providers are ineligible for these benefits. Maven is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Maven is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Maven Clinic interview requests and job offers only originate from an @mavenclinic.com email address (e.g **********************). Maven Clinic will never ask for sensitive information to be delivered over email or phone. If you receive a scam issue or a security issue involving Maven Clinic please notify us at: ************************. For general and additional inquiries, please contact us at ***********************.

Becoming a SonderMind psychiatrist means joining a community of mental health professionals who are committed to making a difference in people's lives through personalized, evidence-based psychiatric care. Led by the Medical Director of Clinical Integration and Psychiatrist Dr.Harris Strokoff, and a strong multidisciplinary clinical team, our clinical strategy is rooted in evidence-based care with personalized treatment approaches. Our mission is to improve the lives of our clients and those delivering care like you! With SonderMind, you can practice psychiatry the way you've always envisioned while providing high-quality, evidence-based care for improved outcomes with ease. We make it possible to build and grow your practice or expand an existing practice with robust support, tools, and measurement-based care techniques. Working with SonderMind gives you access to scheduling assistance tools, patient communication channels, and platforms like secure Video Telehealth, insurance credentialing, legal and financial security, and much more. Being a SonderMind psychiatrist means you can: * Flexibility: Have an office-based psychiatry practice, practice telemedicine, or have a hybrid practice while enjoying the freedom to set your own working hours * Exclusive Insurance Payor Access: Only SonderMind provides complimentary credentialing for both traditional Medicare and Medicare Advantage plans, including Humana and United Healthcare. * Free and stress-free credentialing with major insurers: We have streamlined the credentialing process and handle all the hard stuff for you so that you can expand your practice by accepting insurance from major payors in your state in weeks, not months * SonderMind Psychiatry's Quality Assurance Program: You have the option to participate in weekly Office Hours with your colleagues and Sondermind's Medical Director * Clinical Autonomy: SonderMind values your clinical expertise and empowers you to make informed decisions about treatment approaches * Supportive Community: Engage with thousands of peers and mental health clinicians across the country to consult on cases and grow your professional network * Thoughtful client matching and dedicated coaches to grow your practice: We help you get paired with individuals who are ideal clinical matches so that you can control and personalize your caseload, and a dedicated coach to help you help your clients * Guaranteed Pay: We handle all the billing for you and guarantee pay bi-weekly for completed sessions-including no-shows, up to $330 per hour in Colorado * Collaborative Care: Optionally, participate in medical behavioral integration models with primary care physicians and other healthcare system practices to support whole-person health Applicants must be: * Licensed Psychiatrist in the state of Maryland and residing in Maryland, Virginia, or DC * Looking for a full-time or part-time contract position Pay: Up to $280 per hour. Pay rates are based on the provider license type and session types.

SonderMind is a leading mental health care platform that is revolutionizing therapy services. We are seeking compassionate and highly skilled licensed mental health counselors to join our expanding network. We are now accepting provisional licenses in Virginia, opening up a new opportunity for you to join our group and connect with clients in need. Plus, we're offering fee-free clinical supervision to support your growth. Here's why you should consider joining us: No supervision fees: Forget about paying for supervision - SonderMind covers the cost. Fulfill supervisory hours: We make it easy for you to fulfill your supervisory hours more quickly by bringing clients directly to you, helping you build a full caseload faster. Convenient: With virtual sessions, you can see clients from the comfort of your own space, saving you the hassle of commuting or paying for an office. Supportive Community: Access a network of like-minded therapists, dedicated support from our platform, and ongoing opportunities for collaboration and growth Guaranteed Pay: We handle all the billing for you and guarantee pay bi-weekly for completed sessions-including no-shows Thoughtful client matching and dedicated coaches to grow your practice: We help you get paired with individuals who are ideal clinical matches so that you can control and personalize your caseload, and a dedicated coach to help you help your clients, no matter what your specialty, from pediatric to geriatric mental health, trauma, anxiety or addiction, we help you help others Professional Development: SonderMind is committed to helping therapists grow professionally, offering ongoing training and resources to enhance skills Absolutely no fees or membership charges: We don't charge you to deliver care, and all of the features, access, tools, and resources you get come free of charge Requirements: Master's degree or higher in counseling, psychology, social work, or a related field. Must be provisionally licensed by the Virginia Board to provide therapy under supervision in Virginia Must not have a current individual supervisor, or be willing to switch to a SonderMind provided supervisor

Interested in SonderMind, but don't see a role that aligns with your skills? Submit your resume here. This will allow us to stay connected with you throughout 2024 as we continue to grow. We look forward to learning more about you! Areas of Interest * People Operations * Provider Recruitment * Business Operations * Provider Success * Customer Operations * Revenue Operations * Data & Analytics * Strategy & Projects * Engineering * Product & Design * Marketing * Clinical Operations & Quality Commitment to an Inclusive Workplace Mental wellness impacts people of every community. At SonderMind, building and supporting a diverse workforce is foundational to our goal to redesign behavioral healthcare to be more approachable and accessible. SonderMind is a committed equal opportunity employer and provides a workplace that will not tolerate discrimination or harassment. Our employees may be exposed to sensitive personal information throughout their regular duties. For this reason, we maintain exceptionally high expectations of ethical conduct and require all incoming employees to pass a background check. Our Employee Benefits Philosophy As a leader in redesigning behavioral health we are walking the walk with our employee benefits package. We focus on meeting SonderMinders wherever they are and supporting them in all facets of their life with both mental and physical aspects in mind. Where most companies say "good enough" we ask ourselves "how can we do better." That includes: * Therapy coverage benefits to enable our employees to get the care they need * Employer-paid disability & AD&D to cover life's unexpected - not only that, we cover the difference in salary for up to Eight weeks of short-term disability leave * Eight weeks of paid parental leave (if the parent also qualifies for STD, this benefit is in addition) * A generous PTO policy; flexible work-from-home policy * A great downtown location and stocked with unlimited drinks and snacks * Competitive market salary, up-to 4% salary company match on 401K, professional development and advancement opportunities as we rapidly scale, and so much more.

At SonderMind, we believe everyone deserves one personalized, connected, and effective mental health destination to take care of their mental health and well-being at any stage of life. SonderMind care encompasses everything from therapy and medication management to meditation and mindfulness exercises. Our clinicians leverage our digital tools and research to deliver increasingly high-quality care and to develop thriving practices. Combining technology and human connection, SonderMind drives better outcomes through our comprehensive approach. Learn more about SonderMind at sondermind.com or download the mobile app, available on iOS and Android. To follow the latest SonderMind news, get to know our clients, and learn about what it's like to work at SonderMind, you can follow us on Instagram, Linkedin, and Twitter. About the Role We are seeking a strategic and results-oriented B2B Growth Marketing Manager to drive our demand generation, sales enablement, and account-based marketing efforts as we build our nascent B2B business. In addition to its robust D2C business, SonderMind is expanding its national reach through various critical B2B businesses: Partnering with health systems, to drive physician referrals of new patients; Partnering with Veterans Affairs (VA); Partnering with provider directories (e.g. ZocDoc and Psychology Today) Partnerships with other payors and digital health partners As B2B Growth Marketing Manager, you'll be responsible for developing, executing, and optimizing marketing campaigns across multiple channels to generate qualified leads, engage critical enterprise partners, and increase revenue. The ideal candidate will have a proven track record of growing B2B businesses from 0 to 1, developing and executing company-wide growth strategies, managing paid advertising campaigns, creating organic, lifecycle, and content marketing collateral, leveraging data-driven insights. This is a very special opportunity to have a front-row seat to growing our B2B business into a robust engine of growth. This role reports directly to the Lead, B2B Growth Marketing. Essential Functions SonderMind is seeking a hands-on, strategic marketer responsible for driving growth through targeted demand generation, sales enablement, and account-based marketing strategies. This individual will work closely with sales to identify high-priority partners, develop customized engagement strategies, and execute multi-channel marketing campaigns to build pipeline and ultimately generate revenue. This is an individual contributor role but will collaborate extensively with cross-functional teams to adjust strategy, execute and measure impact. This is an execution-heavy role, and we are looking for a scrappy self-starter who is highly self-motivated, strategic, and low-ego, who gets high caliber work done with a bias for action. What you'll be doing: Health System Segmentation: Conduct analysis and segmentation in partnership with Sales to identify and tier target health systems based on opportunity size. Campaign Strategy & Execution: Design and lead 1:1 and 1:few ABM campaigns that align with each stage of the buyer journey, delivering personalized and impactful outreach through various channels, including paid media, email, content, direct mail, and events. Collaboration with Sales: Partner with sales leadership and marketing functions (content, product marketing, operations) to ensure messaging, campaign assets, and tactics resonate with targeted account audiences and address their specific needs and challenges. Budget Management: Manage the B2B marketing budget with a focus on ROI, prioritizing high-impact tactics that drive pipeline contribution and revenue growth. Develop sales enablement materials by creating pitch decks, one-pagers, case studies, white papers, thought leadership content, and other sales enablement materials to support the sales team in fostering relationships and closing deals with health systems. Design and execute targeted account-based marketing campaigns for high-priority health systems and referral partners, optimizing for engagement and conversion. Plan and organize webinars, conferences, and in-person events to connect with health systems and partners at industry-leading gatherings. You'll be responsible for managing the SonderMind sponsorship and event activation at the HLTH, ViVE, and Behavioral Health Tech (BHT) conferences. Measure, track, analyze, and report on campaign performance, providing insights to leadership and recommended adjustments to improve KPIs such as lead volume, conversion rates, pipeline growth, and ROI. Forecast demand generation results and track progress against KPIs and revenue targets. Provider Marketing: Develop campaigns and content to engage therapists and psychiatrists, fostering a sense of support and community. What does success look like? Seamless Sales Alignment: Establish a strong partnership with the Enterprise sales team, resulting in an efficient lead scoring, handoff, and follow-up process that improves lead-to-opportunity conversion rates. Achieve Health System Pipeline & Revenue Targets: Consistently meet/exceed quarterly and annual pipeline and revenue goals through successful demand gen campaigns that drive high-quality health system leads and conversions. High-Performing Campaigns: Develop and execute multi-channel campaigns that meet or exceed KPIs, including lead volume, conversion rates, and engagement metrics, while effectively nurturing prospects through the funnel. Data-Driven Decision Making: Regularly analyze and leverage data to refine and enhance demand generation strategies, resulting in continuous improvements in campaign effectiveness and overall growth marketing performance. Cross-Functional Collaboration: Successfully partner with content, brand, product marketing, and marketing ops teams to create campaigns that resonate with target personas and address pain points at each stage of the partner journey. Elevated Brand Presence: Contribute to a strong SonderMind brand presence through effective campaigns that increase awareness, market positioning, and engagement within target audiences. Key Metrics MQLs and SQLs Provider referral growth Campaign ROI (CTR%) Customer acquisition cost (CAC) Customer lifetime value (LTV) Who You Are Experience: 7+ years in demand generation, sales enablement, account-based marketing, or B2B growth marketing with a demonstrated ability to achieve lead and pipeline growth. Expertise: Strong understanding of B2B digital marketing channels, including SEM, paid advertising, email marketing, SEO, ABM, and content marketing. Technical Skills: Proficient in CRM, marketing automation platforms (e.g., SalesForce) and analytics tools (e.g., Google Analytics, Tableau, Looker). Analytical: A data-driven marketer who uses metrics to guide strategic decisions. Cross-Functional Partner: Proven track record of working cross-functionally with Sales and Enterprise counterparts Industry Knowledge: Experience in Healthcare, Mental Healthcare, SaaS, or technology industries is strongly preferred. Experience marketing to health plans, health systems, payors, and physicians a plus. Startup Experience: Experience in a digital health growth-stage startup is a plus. Our Benefits The anticipated salary range for this role will be $120,000-135,000 per year. As leaders in redesigning behavioral health, we walk the walk with our employees' benefits. We want the experience of working at SonderMind to accelerate people's careers and enrich their lives, so we focus on meeting SonderMinders wherever they are and supporting them in all facets of their lives and work. Our benefits include: A commitment to fostering flexible hybrid work A generous PTO policy with a minimum of three weeks off per year Free therapy coverage benefits to ensure our employees have access to the care they need (must be enrolled in our medical plans to participate) Competitive Medical, Dental, and Vision coverage with plans to meet every need, including HSA ($1,100 company contribution) and FSA options Employer-paid short-term, long-term disability, life & AD&D to cover life's unexpected events. Not only that, we also cover the difference in salary for up to seven (7) weeks of short-term disability leave (after the required waiting period) should you need to use it. Eight weeks of paid Parental Leave (if the parent also qualifies for STD, this benefit is in addition which allows between 8-16 weeks of paid leave) 401K retirement plan with 100% matching which immediately vests on up to 4% of base salary Travel to Denver 1x a year for annual Shift gathering Fourteen (14) company holidays Company Shutdown between Christmas and New Years Supplemental life insurance, pet insurance coverage, commuter benefits and more! Application Deadline This position will be an ongoing recruitment process and will be open until filled. Equal Opportunity SonderMind does not discriminate in employment opportunities or practices based on race, color, creed, sex, gender, gender identity or expression, pregnancy, childbirth or related medical conditions, religion, veteran and military status, marital status, registered domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition (including genetic information or characteristics), sexual orientation, or any other characteristic protected by applicable federal, state, or local laws.

Maven is the world's largest virtual clinic for women and families on a mission to make healthcare work for all of us. Maven's award-winning digital programs provide clinical, emotional, and financial support all in one platform, spanning fertility & family building, maternity & newborn care, parenting & pediatrics, and menopause & midlife. More than 2,000 employers and health plans trust Maven's end-to-end platform to improve clinical outcomes, reduce healthcare costs, and provide equity in benefits programs. Recognized for innovation and industry leadership, Maven has been named to the Time 100 Most Influential Companies, CNBC Disruptor 50, Fast Company Most Innovative Companies, and FORTUNE Best Places to Work. Founded in 2014 by CEO Kate Ryder, Maven has raised more than $425 million in funding from top healthcare and technology investors including General Catalyst, Sequoia, Dragoneer Investment Group, Oak HC/FT, StepStone Group, Icon Ventures, and Lux Capital. To learn more about Maven, visit us at mavenclinic.com. An award-winning culture working towards an important mission - Maven Clinic is a recipient of over 30 workplace and innovation awards, including: Fortune Change the World (2024) CNBC Disruptor 50 List (2022, 2023, 2024) Fortune Best Workplaces for Millennials (2024) Fortune Best Workplaces in Health Care (2024) TIME 100 Most Influential Companies (2023) Fast Company Most Innovative Companies (2020, 2023) Built In Best Places to Work (2023) Fortune Best Workplaces NY (2020, 2021, 2022, 2023, 2024) Great Place to Work certified (2020, 2021, 2022, 2023, 2024) Fast Company Best Workplaces for Innovators (2022) Built In LGBTQIA+ Advocacy Award (2022) About the Role As a Salesforce Engineer at Maven Clinic, you will be responsible for driving the technical vision and roadmap of our Salesforce platform and associated processes. You will lead the design, development, and maintenance of highly scalable, performant, and reliable systems that support the growing opportunities in our go-to-market systems. You will partner closely with our Growth, Finance, Engineering, and Leadership teams. A leading member of our growing Salesforce team, you will partner with existing team members to identify and deploy new business solutions that exemplify best practices and scalable architecture at Maven. As a Salesforce Engineer at Maven, you will: Lead the design, development, and maintenance of complex Salesforce solutions that enable scalable operations and processes Identify and lead proactive initiatives that enable the effective scaling of key business workflows leveraging Apex and Lightning Web Components (LWC), API development, and more Identify, build, and maintain system integrations between Salesforce, go-to-market and finance systems applications to drive automation and streamlined workflow execution Partner closely with leadership on key initiatives identified in the business to ensure audit compliance Drive technical design discussions and provide guidance to team members on best practices, coding standards, and architecture principles We're looking for you to bring: 6+ years of experience in Salesforce development, with a proven track record of independently building and maintaining scalable processes to meet business goals Expertise in Lightning Web Component design and development and proficiency in declarative development using Process Builder, Validation Rules, and Formula Fields Excellent collaboration and communication skills, with a demonstrated ability to work effectively with cross-functional teams to define, scope, and deliver sustainable solutions aligned to business needs Experience leading Salesforce deployments, and including SF CLI and SF CI/CD best practices Energized by fast-paced environments that combine near-term problem solving with long-term planning for scale Familiarity with managing system integrations with GTM technologies like CPQ, Hubspot, Salesloft (or other Sales Automation tools), accounting tools (Netsuite), and enrichment providers (6sense) At Maven Clinic, we are committed to building a world-class digital healthcare platform that empowers women and families to live healthier and more fulfilling lives. If you are a seasoned engineer with a passion for building scalable, performant, and reliable systems, and want to make a real impact in the world of healthcare, we would love to hear from you. For candidates in NYC, CA, or CO the salary range for this role is $150,000 - $230,000 per year. You may also be entitled to receive a bonus, stock options, and benefits. Individual pay decisions are based on a number of factors, including qualifications for the role, experience level, and skillset. Maven embraces a flexible hybrid work model. This role is open to candidates based in the New York Metropolitan area, or remote from within the US. For those in our New York City office, we encourage in-person collaboration by requiring team members to work onsite three days a week (Tuesday, Wednesday, Thursday). This policy aims to balance remote work flexibility with the benefits of face-to-face interaction. Benefits That Work For You Our benefits are designed to support your health, well-being and career development, helping you thrive both personally and professionally. We remain focused on providing a competitive benefits package for our employees. On top of standards such as employer-covered health, dental, and insurance plan options, we offer an inclusive approach to benefits: Maven for Mavens: access to the full platform and specialists, including care for mental health, reproductive health, family planning and pediatrics. Whole-self care through wellness partnerships Hybrid work, in office meals, and work together days 16 weeks 100% paid parental leave and new parent stipend (for Mavens who've been with us for 1 year+) Annual professional development stipend and access to a personal career coach through Maven for Mavens 401K matching for US-based employees, with immediate vesting These benefits are applicable to Maven Clinic Co., US-based, full-time employees only. 1099/Contract Providers are ineligible for these benefits. Maven is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Maven is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Maven Clinic interview requests and job offers only originate from an @mavenclinic.com email address (e.g **********************). Maven Clinic will never ask for sensitive information to be delivered over email or phone. If you receive a scam issue or a security issue involving Maven Clinic please notify us at: ************************. For general and additional inquiries, please contact us at ***********************.

At SonderMind, we believe everyone deserves one personalized, connected, and effective mental health destination to take care of their mental health and well-being at any stage of life. SonderMind care encompasses everything from therapy and medication management to meditation and mindfulness exercises. Our clinicians leverage our digital tools and research to deliver increasingly high-quality care and to develop thriving practices. Combining technology and human connection, SonderMind drives better outcomes through our comprehensive approach. Learn more about SonderMind at sondermind.com or download the mobile app, available on iOS and Android. To follow the latest SonderMind news, get to know our clients, and learn about what it's like to work at SonderMind, you can follow us on Instagram, Linkedin, and Twitter. About the Role As a Healthcare Billing Specialist you will be responsible for all revenue operations activities from benefits verification to payment collections. This position will report directly to the Associate Manager of Billing and will work closely with other functional areas in the department including customer success to promote the highest level of patient satisfaction. You will be joining a team that is highly collaborative, supportive, and adaptable. Essential Functions Review client benefit verification responses Handle client and provider billing inquiry escalations Reprocessing and submitting insurance claims for payment Resolve outstanding client balances through claims reconciliation with Managed Care payors What does success look like? Within one week, be able to understand the full revenue cycle including learning processes, adapting tools, and become familiarized with revenue workflow Within two weeks, be able to communicate directly with clients and providers answering and resolving billing/claim issues; dive into claims submission and research rejected, incorrect or outstanding claims and/or patient issues Within one month, be able to see positive accounts receivable collection improvements through blank payment posting, working outstanding AR and charging outstanding cost share in the charging queue. Within two months, be able to see positive revenue workflow efficiency with company goal to increase collections rates between 92-95% as an individual contributor Ongoing, be able to effectively adhere to internal Revenue Operations processes and complete daily tasks in a timely manner Who You Are Required Education & Experience: Knowledge of insurance plans and contractual arrangements affecting payments 1+ years of direct customer service in the healthcare industry or related field Insurance collection experience (benefit verification, billing and collection, appeals.) Demonstrated accounts receivable experience Comfort and interest in working in a fast-paced, ever evolving environment Intermediate Excel skills Preferred Education & Experience: Demonstrated success in revenue-cycle innovation Experience in a start-up environment Self-motivated and driven Our Benefits The hourly pay rate for this role is $23.00 per hour As leaders in redesigning behavioral health, we walk the walk with our employees' benefits. We want the experience of working at SonderMind to accelerate people's careers and enrich their lives, so we focus on meeting SonderMinders wherever they are and supporting them in all facets of their lives and work. Our benefits include: A commitment to fostering flexible hybrid work A generous PTO policy with a minimum of three weeks off per year Free therapy coverage benefits to ensure our employees have access to the care they need (must be enrolled in our medical plans to participate) Competitive Medical, Dental, and Vision coverage with plans to meet every need, including HSA ($1,100 company contribution) and FSA options Employer-paid short-term, long-term disability, life & AD&D to cover life's unexpected events. Not only that, we also cover the difference in salary for up to seven (7) weeks of short-term disability leave (after the required waiting period) should you need to use it. Eight weeks of paid Parental Leave (if the parent also qualifies for STD, this benefit is in addition, which allows between 8-16 weeks of paid leave) 401K retirement plan with 100% matching which immediately vests on up to 4% of base salary Travel to Denver 1x a year for annual Shift gathering Fourteen (14) company holidays Company Shutdown between Christmas and New Years Supplemental life insurance, pet insurance coverage, commuter benefits and more! Application Deadline This position will be an ongoing recruitment process and will be open until filled. Equal Opportunity SonderMind does not discriminate in employment opportunities or practices based on race, color, creed, sex, gender, gender identity or expression, pregnancy, childbirth or related medical conditions, religion, veteran and military status, marital status, registered domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition (including genetic information or characteristics), sexual orientation, or any other characteristic protected by applicable federal, state, or local laws.

At SonderMind, we know that therapy works. SonderMind provides accessible, personalized mental healthcare that produces high-quality outcomes for patients. SonderMind's individualized approach to care starts with using innovative technology to help people not just find a therapist, but find the right, in-network therapist for them, should they choose to use their insurance. From there, SonderMind's clinicians are committed to delivering best-in-class care to all patients by focusing on high-quality clinical outcomes. To enable our clinicians to thrive, SonderMind defines care expectations while providing tools such as clinical note-taking, secure telehealth capabilities, outcome measurement, messaging, and direct booking. To follow the latest SonderMind news, get to know our clients, and learn about what it's like to work at SonderMind, you can follow us on Instagram, Linkedin, and Twitter. About the Role The Director of Revenue Operations will be a key leader responsible for the strategic direction and operational execution of the entire revenue cycle. This role will oversee all aspects of revenue generation, from patient access and registration to billing, coding, and collections. This position will develop and implement strategies to maximize revenue, minimize denials, improve cash flow, and ensure compliance with all applicable regulations. The ideal candidate will possess a deep understanding of healthcare revenue cycle management, strong analytical skills, and a proven track record of driving operational excellence. What you will do As the leader of our Revenue Operations team, you'll drive strategy, optimize processes, and ensure end-to-end excellence across the revenue cycle. This is a high-impact role where you'll collaborate with senior leadership, lead a talented team, and use data and technology to improve financial performance and scalability. You will: Develop and execute strategic plans that align revenue cycle performance with company goals Oversee all aspects of the revenue cycle, from patient access and billing to collections and denials management Track key performance metrics, identify improvement opportunities, and ensure compliance with HIPAA, CMS, and payer guidelines Lead process improvement initiatives using best practices and methodologies like Lean or Six Sigma Leverage data to uncover trends, guide decisions, and communicate performance to senior leadership Recruit, mentor, and develop a high-performing team with a focus on collaboration, accountability, and growth Manage payer relationships, resolve complex issues, and analyze reimbursement trends Optimize our use of EHR and practice management systems, and recommend new tools to drive efficiency Who You Are Bachelor's degree in healthcare administration, business administration, finance, or a related field (Master's preferred). Minimum of 10 years of progressive experience in healthcare revenue cycle management, with at least 5 years in a leadership role. Proven track record of successfully leading and optimizing revenue cycle operations. Strong understanding of medical billing, coding, payor regulations, and healthcare finance. Excellent analytical, problem-solving, and decision-making skills. Strong leadership, communication, and interpersonal skills. Proficiency in using EHR and practice management systems. Knowledge of Lean Six Sigma or other process improvement methodologies. Certification in revenue cycle management (e.g., CRCR, CPCO) is highly desirable. Our Benefits This role includes a base salary range of $160,000- $185,000, plus variable bonus and equity. As a leader in redesigning behavioral health, we are walking the walk with our employee benefits. We want the experience of working at SonderMind to accelerate people's careers and enrich their lives, so we focus on meeting SonderMinders wherever they are and supporting them in all facets of their life and work. Our benefits include: A generous PTO policy with a minimum of three weeks off per year Free therapy coverage benefits to ensure our employees have access to the care they need (must be enrolled in our medical plans to participate) Competitive Medical, Dental, and Vision coverage with plans to meet every need, including HSA ($1,100 company contribution) and FSA options Employer-paid short-term, long-term disability, life & AD&D to cover life's unexpected events. Not only that, we also cover the difference in salary for up to seven (7) weeks of short-term disability leave (after the required waiting period) should you need to use it. Eight weeks of paid Parental Leave (if the parent also qualifies for STD, this benefit is in addition which allows between 8-16 weeks of paid leave) 401K retirement plan with 100% matching which immediately vests on up to 4% of base salary Travel to Denver 1x a year for annual Shift gathering Fourteen (14) company holidays Company Shutdown between Christmas and New Years Supplemental life insurance, pet insurance coverage, commuter benefits and more! Application Deadline This position will be an ongoing recruitment process and will be open until filled. Equal Opportunity SonderMind does not discriminate in employment opportunities or practices based on race, color, creed, sex, gender, gender identity or expression, pregnancy, childbirth or related medical conditions, religion, veteran and military status, marital status, registered domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition (including genetic information or characteristics), sexual orientation, or any other characteristic protected by applicable federal, state, or local laws.

Maven is the world's largest virtual clinic for women and families on a mission to make healthcare work for all of us. Maven's award-winning digital programs provide clinical, emotional, and financial support all in one platform, spanning fertility & family building, maternity & newborn care, parenting & pediatrics, and menopause & midlife. More than 2,000 employers and health plans trust Maven's end-to-end platform to improve clinical outcomes, reduce healthcare costs, and provide equity in benefits programs. Recognized for innovation and industry leadership, Maven has been named to the Time 100 Most Influential Companies, CNBC Disruptor 50, Fast Company Most Innovative Companies, and FORTUNE Best Places to Work. Founded in 2014 by CEO Kate Ryder, Maven has raised more than $425 million in funding from top healthcare and technology investors including General Catalyst, Sequoia, Dragoneer Investment Group, Oak HC/FT, StepStone Group, Icon Ventures, and Lux Capital. To learn more about Maven, visit us at mavenclinic.com. An award-winning culture working towards an important mission - Maven Clinic is a recipient of over 30 workplace and innovation awards, including: Fortune Change the World (2024) CNBC Disruptor 50 List (2022, 2023, 2024) Fortune Best Workplaces for Millennials (2024) Fortune Best Workplaces in Health Care (2024) TIME 100 Most Influential Companies (2023) Fast Company Most Innovative Companies (2020, 2023) Built In Best Places to Work (2023) Fortune Best Workplaces NY (2020, 2021, 2022, 2023, 2024) Great Place to Work certified (2020, 2021, 2022, 2023, 2024) Fast Company Best Workplaces for Innovators (2022) Built In LGBTQIA+ Advocacy Award (2022) Maven is looking for a Member Services Associate to join our team! This is an exciting opportunity to engage with Maven members and assist with billing, claims, and insurance reimbursements. This is a remote position and the shift is Tuesday-Saturday (Tuesday-Friday 1pm-9:30pm ET, Saturday 9am-5:30pm ET) As a Member Services Associate at Maven, you will be responsible for: Engaging with Maven members over messaging, live chat and phones. Associates may be asked to focus on outbound calls/messages around technical issues and general Maven questions based on volume. Answer non-complex inquiries related to our fertility managed services benefit and benefits design/navigation within target response times and with high member satisfaction Answering contacts related to Maven Wallet and payments-related member issues Assisting members with ensuring relevant documentation is submitted for reimbursement requests Processing receipts submitted by members for reimbursement across all areas of the Maven Wallet product Following relevant procedures for the translation of material relevant to process reimbursements for international Wallet tickets Creating and/or maintaining member-facing program overviews and other key internal resources Triaging tickets in the Wallet queue to ensure streamlined service and fast response times based on member Wallet requests/issues Providing general support to members regarding common Maven Wallet member issues Assisting with basic operational work related to Wallet as the need arises Assist other frontline staff with answering frequent questions related to our payments, fertility programs/benefits, and benefits navigation Be prepared to assist with member reported issues, provide initial response to the member, and triage according to the Maven member experience escalations framework Minimum Qualifications: 1-2 years of member-facing experience in support in the fertility benefits space (experience in healthcare, financial services and/or claims may be acceptable in lieu of direct fertility benefit navigation) Must have 1+ years of billing, claims, and insurance reimbursement experience Meticulous attention to detail Strong customer service orientation High degree of empathy in dealing with sensitive topics Proficient in Google Workspace tools Ability to work independently and as part of a team Strong organizational skills; demonstrated ability to multi-task and manage time effectively Strong written and verbal communication skills Preferred Qualifications: Prior experience managing payments Bachelor's degree or equivalent experience Verbal and written fluency in Spanish For candidates in NYC, CO, or CA, the base salary range for this role is $55,000-65,000 per year. You will also be entitled to receive stock options and benefits. Individual pay decisions are based on a number of factors, including qualifications for the role, experience level, and skillset. Benefits That Work For You Our benefits are designed to support your health, well-being and career development, helping you thrive both personally and professionally. We remain focused on providing a competitive benefits package for our employees. On top of standards such as employer-covered health, dental, and insurance plan options, we offer an inclusive approach to benefits: Maven for Mavens: access to the full platform and specialists, including care for mental health, reproductive health, family planning and pediatrics. Whole-self care through wellness partnerships Hybrid work, in office meals, and work together days 16 weeks 100% paid parental leave and new parent stipend (for Mavens who've been with us for 1 year+) Annual professional development stipend and access to a personal career coach through Maven for Mavens 401K matching for US-based employees, with immediate vesting These benefits are applicable to Maven Clinic Co., US-based, full-time employees only. 1099/Contract Providers are ineligible for these benefits. Maven is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Maven is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Maven Clinic interview requests and job offers only originate from an @mavenclinic.com email address (e.g **********************). Maven Clinic will never ask for sensitive information to be delivered over email or phone. If you receive a scam issue or a security issue involving Maven Clinic please notify us at: ************************. For general and additional inquiries, please contact us at ***********************.

Maven is the world's largest virtual clinic for women and families on a mission to make healthcare work for all of us. Maven's award-winning digital programs provide clinical, emotional, and financial support all in one platform, spanning fertility & family building, maternity & newborn care, parenting & pediatrics, and menopause & midlife. More than 2,000 employers and health plans trust Maven's end-to-end platform to improve clinical outcomes, reduce healthcare costs, and provide equity in benefits programs. Recognized for innovation and industry leadership, Maven has been named to the Time 100 Most Influential Companies, CNBC Disruptor 50, Fast Company Most Innovative Companies, and FORTUNE Best Places to Work. Founded in 2014 by CEO Kate Ryder, Maven has raised more than $425 million in funding from top healthcare and technology investors including General Catalyst, Sequoia, Dragoneer Investment Group, Oak HC/FT, StepStone Group, Icon Ventures, and Lux Capital. To learn more about Maven, visit us at mavenclinic.com. An award-winning culture working towards an important mission - Maven Clinic is a recipient of over 30 workplace and innovation awards, including: Fortune Change the World (2024) CNBC Disruptor 50 List (2022, 2023, 2024) Fortune Best Workplaces for Millennials (2024) Fortune Best Workplaces in Health Care (2024) TIME 100 Most Influential Companies (2023) Fast Company Most Innovative Companies (2020, 2023) Built In Best Places to Work (2023) Fortune Best Workplaces NY (2020, 2021, 2022, 2023, 2024) Great Place to Work certified (2020, 2021, 2022, 2023, 2024) Fast Company Best Workplaces for Innovators (2022) Built In LGBTQIA+ Advocacy Award (2022) About the Role As a staff level software engineer at Maven Clinic, you will be responsible for driving the technical vision and roadmap for our AI/ML Platform, personalization and recommendation systems. You will lead the design, development, and maintenance of highly scalable, performant, and reliable systems that support the growing opportunities in our systems. You will work closely with cross-functional teams to ensure the delivery of high-quality products and features that meet the needs of our customers and adhere to Maven's quality standards. As a Staff Software Engineer at Maven, you will: Lead the design, development, and maintenance of ML/AI related platforms and products. Propose, design, develop and implement cloud-based solutions that ensure the agility, flexibility, and scalability of our systems. Drive technical design discussions and provide guidance to team members on best practices, coding standards, and architecture principles. Collaborate with and lead cross-functional teams to drive the development of new features and products, ensuring they meet the needs of our customers and adhere to Maven's quality standards. Mentor and guide mid-level engineers, helping to develop their technical skills and cultivate a culture of continuous learning and improvement. Identify and evaluate emerging technologies, tools, and trends that can drive ML/AI innovation and improve the efficiency and effectiveness of our engineering processes. We're looking for you to bring: Bachelor's or Master's degree in Computer Science or related field, or equivalent experience. Minimum of 8 years of experience in backend development, platform architecture and ML/AI platform or products, with a proven track record of building highly scalable, performant, and reliable systems with modem technologies. Experience designing and implementing data intensive applications, end-to-end ML/AI products or features. Perform data processing, feature engineering, and model evaluation to ensure high-quality and accurate results. Deploy and maintain machine learning models in cloud platforms ensuring scalability and reliability. Experience designing and implementing ML/AI framework and infrastructure by utilizing modern toolsets and ensuring efficiency. Experience designing and implementing distributed systems including microservices architecture, containerization, and orchestration. Proficiency in multiple programming languages (Python, Go, Java, etc.) Experience leading technical design discussions and providing guidance on best practices, coding standards, and architecture principles. Strong problem-solving and analytical skills, with a proven ability to deliver high-quality code and model in a fast-paced environment. Excellent collaboration and communication skills, with a demonstrated ability to work effectively with cross-functional teams and mentor engineers. Conduct research and stay up-to-date with the latest advancements in some ML/AI domain to ensure our solutions are cutting-edge. For candidates in NYC, CA, or CO the salary range for this role is $195,000 - $300,000 per year. You may also be entitled to receive a bonus, stock options, and benefits. Individual pay decisions are based on a number of factors, including qualifications for the role, experience level, and skillset. Maven embraces a flexible hybrid work model. This role is open to candidates based in the New York Metropolitan area, or remote from within the US. For those in our New York City office, we encourage in-person collaboration by requiring team members to work onsite three days a week (Tuesday, Wednesday, Thursday). This policy aims to balance remote work flexibility with the benefits of face-to-face interaction. Benefits That Work For You Our benefits are designed to support your health, well-being and career development, helping you thrive both personally and professionally. We remain focused on providing a competitive benefits package for our employees. On top of standards such as employer-covered health, dental, and insurance plan options, we offer an inclusive approach to benefits: Maven for Mavens: access to the full platform and specialists, including care for mental health, reproductive health, family planning and pediatrics. Whole-self care through wellness partnerships Hybrid work, in office meals, and work together days 16 weeks 100% paid parental leave and new parent stipend (for Mavens who've been with us for 1 year+) Annual professional development stipend and access to a personal career coach through Maven for Mavens 401K matching for US-based employees, with immediate vesting These benefits are applicable to Maven Clinic Co., US-based, full-time employees only. 1099/Contract Providers are ineligible for these benefits. Maven is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Maven is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Maven Clinic interview requests and job offers only originate from an @mavenclinic.com email address (e.g **********************). Maven Clinic will never ask for sensitive information to be delivered over email or phone. If you receive a scam issue or a security issue involving Maven Clinic please notify us at: ************************. For general and additional inquiries, please contact us at ***********************.

At SonderMind, we know that therapy works. SonderMind provides accessible, personalized mental healthcare that produces high-quality outcomes for patients. SonderMind's individualized approach to care starts with using innovative technology to help people not just find a therapist, but find the right, in-network therapist for them, should they choose to use their insurance. From there, SonderMind's clinicians are committed to delivering best-in-class care to all patients by focusing on high-quality clinical outcomes. To enable our clinicians to thrive, SonderMind defines care expectations while providing tools such as clinical note-taking, secure telehealth capabilities, outcome measurement, messaging, and direct booking. To follow the latest SonderMind news, get to know our clients, and learn about what it's like to work at SonderMind, you can follow us on Instagram, Linkedin, and Twitter. About the Role As a dynamic and relationship-driven manager, you will develop, strengthen, and enhance SonderMind's payor relationships nationwide, within an assigned region. Using your commercial and government payor relationships and your broad knowledge of payor contracting, you will lead negotiations with payors and health plans, resulting in favorable reimbursement and contractual language terms. You will proactively develop contract negotiation strategies that align with the financial objectives of SonderMind. You are a creative problem-solver and out-of-the-box thinker who is passionate about improving access and outcomes in mental health. Essential Functions Strategically determine where SonderMind could strengthen its in-network participation with payors and engage with new payors to secure in-network agreements. Develop and analyze complex data sets for use with rate modeling, proposal preparation, and negotiations. Lead, develop and identify negotiation strategies to optimize partnership opportunities with key payors, while working collaboratively with internal stakeholders to execute and manage such arrangements. Cultivate relationships, build partnerships and maintain strong communication with payors. Develop materials used for presentations and lead monthly/quarterly meetings. Review and analyze contract language and reimbursement terms in existing and potential payor agreements. Recommend modifications that support the business objectives and benefit the company. Collaborate with and support internal cross functional teams, such as Revenue Cycle, Credentialing, Finance and Legal. Identify areas requiring cross functional problem solving and initiate solutions. Investigate and understand payor market dynamics in different states (payor mix changes, reimbursement issues, product offerings and state regulatory statutes) that will enable you to develop clear value propositions to enhance partnerships with payors. Own the end to end negotiation and renegotiation process to include application process to initiate new agreements to operationalizing new agreements and/or amendments. This includes loading data into the contract management system and preparing contract summaries of financial and administrative terms. Other responsibilities and ad-hoc projects based on business needs. What does success look like? Working under the direction of the VP of Payor Strategy, you will work both independently and with the team to proactively identify and execute against strategic initiatives. You have great communication and presentation skills and are able to articulate meaningful messages. You are highly motivated and can overcome complex challenges and roadblocks. You thrive under pressure and are comfortable working in a fast-paced, changing environment. You will be assertive and authoritative to deliver exceptional outcomes. Who You Are Skills, experience, and education that is needed for this person to be able to succeed in this role: Minimum BA/BS in Business Administration, Healthcare Administration or related degree Minimum five years experience negotiating payor and/or provider agreements Experience managing relationships and agreements Knowledge of managed care regulations and laws related to health care, preferably in behavioral health Experience with alternative payment models, such as Value Based Programs, Risk Arrangements, and Case Rates Ability to work remotely and to travel to the corporate office and to payor visits or conferences. Strong negotiation and interpersonal skills: written, verbal, analytical Motivated and influential - proactive with the ability to adhere to deadlines; work to “get the job done” in a fast-paced environment. Self-starter with the ability to multitask. Our Benefits The anticipated salary rate for this role is between $120,000 - $135,000 per year. As a leader in redesigning behavioral health, we are walking the walk with our employee benefits. We want the experience of working at SonderMind to accelerate people's careers and enrich their lives, so we focus on meeting SonderMinders wherever they are and supporting them in all facets of their life and work. Our benefits include: A commitment to fostering a flexible work environment A generous (unlimited) PTO policy with a minimum of three weeks off per year Free therapy coverage benefits to ensure our employees have access to the care they need (must be enrolled in our medical plans to participate) Competitive Medical, Dental, and Vision coverage with plans to meet every need, including HSA ($1,100 company contribution) and FSA options Employer-paid short-term, long-term disability, life & AD&D to cover life's unexpected events. Not only that, we also cover the difference in salary for up to seven (7) weeks of short-term disability leave (after the required waiting period) should you need to use it. Eight weeks of paid Parental Leave (if the parent also qualifies for STD, this benefit is in addition which allows between 8-16 weeks of paid leave) 401K retirement plan with 100% matching which immediately vests on up to 4% of base salary Travel to Denver 1x a year for annual Shift gathering Fourteen (14) company holidays Company Shutdown between Christmas and New Years Supplemental life insurance, pet insurance coverage, commuter benefits and more! Application Deadline This position will be an ongoing recruitment process and will be open until filled. Equal Opportunity SonderMind does not discriminate in employment opportunities or practices based on race, color, creed, sex, gender, gender identity or expression, pregnancy, childbirth or related medical conditions, religion, veteran and military status, marital status, registered domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition (including genetic information or characteristics), sexual orientation, or any other characteristic protected by applicable federal, state, or local laws.

SonderMind is a leading mental health care platform that is revolutionizing therapy services. We seek compassionate and highly skilled licensed mental health therapists to join our expanding network. As a SonderMind counselor, you will have the opportunity to make a meaningful impact on the lives of individuals seeking therapy while enjoying the flexibility and support of our innovative platform. Our therapists are committed to delivering best-in-class care to all individuals by focusing on high-quality clinical outcomes - and finding new ways to use data to help people get better. At SonderMind, we enable clinicians to thrive. Benefits of Joining SonderMind: Flexibility: Enjoy the freedom to set your own working hours and maintain a healthy work-life balance Free and stress-free credentialing with major insurers: We have streamlined the credentialing process and handle all the hard stuff for you so that you can expand your practice by accepting insurance from major payors in your state in weeks, not months Clinical Autonomy: SonderMind values your clinical expertise and empowers you to make informed decisions about treatment approaches Supportive Community: Access a network of like-minded therapists, dedicated support from our platform, and ongoing opportunities for collaboration and growth Guaranteed Pay: We handle all the billing for you and guarantee pay bi-weekly for completed sessions-including no-shows Thoughtful client matching and dedicated coaches to grow your practice: We help you get paired with individuals who are ideal clinical matches so that you can control and personalize your caseload, and a dedicated coach to help you help your clients, no matter what your specialty, from pediatric to geriatric mental health, trauma, anxiety or addiction, we help you help others Professional Development: SonderMind is committed to helping therapists grow professionally, offering ongoing training and resources to enhance skills Absolutely no fees or membership charges: We don't charge you to deliver care, and all of the features, access, tools, and resources you get come free of charge Mental Health Therapist Requirements: Licensed LICSW, LMFT, LPC, or LP in Washington, DC (required) Masters or doctorate-level degree in area of practice (required) Pay: $90-$114 per hour. Pay rates are based on the provider license type and session types

Maven is the world's largest virtual clinic for women and families on a mission to make healthcare work for all of us. Maven's award-winning digital programs provide clinical, emotional, and financial support all in one platform, spanning fertility & family building, maternity & newborn care, parenting & pediatrics, and menopause & midlife. More than 2,000 employers and health plans trust Maven's end-to-end platform to improve clinical outcomes, reduce healthcare costs, and provide equity in benefits programs. Recognized for innovation and industry leadership, Maven has been named to the Time 100 Most Influential Companies, CNBC Disruptor 50, Fast Company Most Innovative Companies, and FORTUNE Best Places to Work. Founded in 2014 by CEO Kate Ryder, Maven has raised more than $425 million in funding from top healthcare and technology investors including General Catalyst, Sequoia, Dragoneer Investment Group, Oak HC/FT, StepStone Group, Icon Ventures, and Lux Capital. To learn more about Maven, visit us at mavenclinic.com. An award-winning culture working towards an important mission - Maven Clinic is a recipient of over 30 workplace and innovation awards, including: * Fortune Change the World (2024) * CNBC Disruptor 50 List (2022, 2023, 2024) * Fortune Best Workplaces for Millennials (2024) * Fortune Best Workplaces in Health Care (2024) * TIME 100 Most Influential Companies (2023) * Fast Company Most Innovative Companies (2020, 2023) * Built In Best Places to Work (2023) * Fortune Best Workplaces NY (2020, 2021, 2022, 2023, 2024) * Great Place to Work certified (2020, 2021, 2022, 2023, 2024) * Fast Company Best Workplaces for Innovators (2022) * Built In LGBTQIA+ Advocacy Award (2022) Maven is looking for a Senior Manager, Business Intelligence to lead and expand our Business Intelligence function. This role will set the technical vision, manage a growing team, and oversee strategic projects to uncover business insights that enable data-driven decision-making. As part of the Business Intelligence team, you will partner closely with our Client Success, Finance, Sales, and Marketing teams to drive the adoption of scalable data models, reporting solutions, and actionable insights across the organization. As a Senior Manager, Business Intelligence at Maven, you will: * Lead, mentor, and develop a high-performing Business Intelligence team, fostering growth and collaboration. * Design, develop, and oversee the implementation of data structures from both internal and 3rd party sources for use in analytics and reporting (primarily using SQL and Python). * Partner with stakeholders across Client Success, Finance, Sales, Marketing and Engineering teams to build dedicated data models and reporting that support critical business processes and goals. * Drive operational efficiency by identifying areas for process improvement and recommending highly scalable solutions. * Establish and promote development best practices, coding standards, and design principles across the team. * Deliver actionable insights and analysis to stakeholders across Maven teams, highlighting opportunities to improve outcomes and better serve our business. * Explore and evaluate emerging technologies, tools, and trends that can drive innovation and improve the efficiency and effectiveness of our data analytics processes. We're looking for you to bring: * 10+ years of relevant analytics or data science experience, including a minimum of 3 years of management experience leading technical teams. * Fluency in SQL and a strong background in data visualization. * Hands-on experience with Python or R is preferred. * A proven ability to manage both long-term strategic initiatives and ad hoc, high-priority requests as needed. * Excellent leadership, collaboration, and communication skills, with a track record of working effectively with cross-functional teams and developing junior team members. For candidates in NYC, CO, or CA, the base salary range for this role is $200,000 - $235,000 per year. You will also be entitled to receive stock options and benefits. Individual pay decisions are based on a number of factors, including qualifications for the role, experience level, and skillset. Maven embraces a flexible hybrid work model. Our teams primarily operate from the New York Metropolitan area, NY, San Francisco/Bay Area, CA, Seattle, WA, Boston, MA, Chicago, IL, and Washington, D.C. This role is exclusively open to candidates in these locations. For those in our New York City office, we encourage in-person collaboration by requiring team members to work onsite three days a week (Tuesday, Wednesday, Thursday). For those based in San Francisco/Bay Area, CA, Seattle, WA, Boston, MA, Chicago, IL, and Washington, D.C., we encourage in-person collaboration by requiring team members to attend quarterly Work Together Days within these cities. This policy aims to balance remote work flexibility with the benefits of face-to-face interaction. At Maven we believe that a diverse set of backgrounds and experiences enrich our teams and allow us to achieve above and beyond our goals. If you do not have experience in all of the areas detailed above, we hope that you will share your unique background with us in your application and how it can be additive to our teams. Benefits That Work For You Our benefits are designed to support your health, well-being and career development, helping you thrive both personally and professionally. We remain focused on providing a competitive benefits package for our employees. On top of standards such as employer-covered health, dental, and insurance plan options, we offer an inclusive approach to benefits: * Maven for Mavens: access to the full platform and specialists, including care for mental health, reproductive health, family planning and pediatrics. * Whole-self care through wellness partnerships * Hybrid work, in office meals, and work together days * 16 weeks 100% paid parental leave and new parent stipend (for Mavens who've been with us for 1 year+) * Annual professional development stipend and access to a personal career coach through Maven for Mavens * 401K matching for US-based employees, with immediate vesting These benefits are applicable to Maven Clinic Co., US-based, full-time employees only. 1099/Contract Providers are ineligible for these benefits. Maven is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Maven is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Maven Clinic interview requests and job offers only originate from an @mavenclinic.com email address (e.g **********************). Maven Clinic will never ask for sensitive information to be delivered over email or phone. If you receive a scam issue or a security issue involving Maven Clinic please notify us at: ************************. For general and additional inquiries, please contact us at ***********************.

At SonderMind, we know that therapy works. SonderMind provides accessible, personalized mental healthcare that produces high-quality outcomes for patients. SonderMind's individualized approach to care starts with using innovative technology to help people not just find a therapist, but find the right, in-network therapist for them, should they choose to use their insurance. From there, SonderMind's clinicians are committed to delivering best-in-class care to all patients by focusing on high-quality clinical outcomes. To enable our clinicians to thrive, SonderMind defines care expectations while providing tools such as clinical note-taking, secure telehealth capabilities, outcome measurement, messaging, and direct booking. To follow the latest SonderMind news, get to know our clients, and learn about what it's like to work at SonderMind, you can follow us on Instagram, Linkedin, and Twitter. About the Role The Director, Performance Marketing at SonderMind will architect and lead our cutting-edge performance marketing strategies. In this high-impact position, you'll have the unique opportunity to drive how people discover and engage with our mental health services. Your actions will be tied directly to client acquisition, retention, and revenue goals, constantly testing new platforms and approaches to stay ahead of the latest trends in the rapidly evolving digital landscape. You will be tasked with building a high-velocity, data-driven growth engine to acquire, activate, and engage clients. You will own our consumer client acquisition strategy, driving growth through high-performance paid and organic media, including SEO, experimentation, conversion rate optimization, and innovative acquisition strategies. Working closely with the VP of Marketing and leveraging a meaningful budget, you'll craft comprehensive go-to-market strategies that drive client acquisition and serve as a trusted thought partner to leaders across Product, Enterprise, and Growth functions. Your strategic insights will directly influence company-wide decisions and contribute to SonderMind's mission of improving mental healthcare accessibility. This role demands analytical rigor, operational excellence, and strategic leadership. Your expertise in paid media execution, SEO best practices, and website management will be instrumental in building a world-class performance marketing operation. What your day-to-day looks like Drive Data-Informed Decisions: Analyze performance metrics and guide your team in implementing strategic optimizations that significantly impact our growth. Innovate for Growth: Identify and implement new approaches to increase client acquisition and retention and stay ahead in a competitive landscape. Shape Strategic Direction: Report key insights to stakeholders and executives, contributing valuable perspectives on go-to-market strategies to maximize our growth potential. Lead SEO Initiatives: Spearhead enterprise-level SEO projects, enhancing our digital presence and organic reach. Advance Marketing Analytics: Establish yourself as a thought leader in marketing analytics and attribution, driving data-driven decision-making across the organization. Optimize website throughput: lead our CRO initiatives and optimize client touchpoints to increase ROI. Ensure Regulatory Compliance: Maintain the integrity of our marketing efforts by ensuring all activities adhere to industry regulations and best practices. Develop B2B Strategies: Create and execute effective B2B marketing plans, opening new avenues for partnerships and growth. Foster Creative Collaboration: Work closely with Creative and Content teams to develop high-performing campaigns that resonate with our target audience. What does success look like? New Active Client growth: Driving new clients through direct, paid, and organic channels Increased efficiencies in Customer Acquisition Cost (CAC): Meeting or exceeding customer acquisition cost goals through data-driven campaigns. Conversion Rate Optimization (CRO): Increase conversion rates through thoughtful and iterative testing. Improved LTV:CAC Ratio: Optimize CAC in areas that are most advantageous to the business. Efficient MQLs and SQLs: Drive cost-effective and qualified leads for our enterprise teams. Campaign Efficiency: Effectively managing budgets to ensure maximum value for every marketing dollar spent - driving cost-efficient client referral Channel Expansion: Identify new, cost-efficient channels to activate media on and acquire clients through Brand Growth & Recognition: Driving brand visibility and engagement while maintaining a focus on performance and bottom-line results. Team Leadership: Leading and mentoring a high-performance marketing team, cultivating a results-driven culture. Why Join Us Be part of a mission-driven company that's transforming healthcare accessibility through innovative technology. Lead significant marketing initiatives with substantial resources and executive support to drive meaningful impact. Develop your expertise at the intersection of healthcare, technology, and digital marketing-an area of growing importance and opportunity. Work with a talented team in a collaborative environment that values innovation, results, and professional growth. Who You Are 10+ years of experience in performance marketing, with at least 3 years in a leadership role. Proven success in driving customer acquisition and ROI across digital channels (Google Ads, Facebook Ads, programmatic, TV, etc.) in a fast-paced, high-growth environment. Deep expertise in SEO and organic search strategies, with hands-on experience in optimizing website visibility, conducting keyword research, and developing link-building strategies. Strong background in utilizing analytics tools (e.g., Amplitude, Looker) to monitor and analyze the performance of digital marketing campaigns across paid and organic channels. Expertise in integrating data from multiple sources (CRM, third-party tools, etc.) to track ROI, customer lifetime value (LTV), and other KPIs. Proven ability to create and present detailed performance reports to executive leadership, translating data into strategic decisions for marketing improvements. Strong understanding of data privacy regulations (e.g., GDPR, HIPAA, CCPA) and their impact on performance marketing and experience working with legal teams to ensure compliance. Experience in the healthcare or tech industries is a plus, as is a solid understanding of these sectors' unique challenges and regulations. Our Benefits The anticipated salary rate for this role is between $185,000 - $200,000 per year. As a leader in redesigning behavioral health, we are walking the walk with our employee benefits. We want the experience of working at SonderMind to accelerate people's careers and enrich their lives, so we focus on meeting SonderMinders wherever they are and supporting them in all facets of their life and work. Our benefits include: A commitment to fostering flexible hybrid work A generous PTO policy with a minimum of three weeks off per year Free therapy coverage benefits to ensure our employees have access to the care they need (must be enrolled in our medical plans to participate) Competitive Medical, Dental, and Vision coverage with plans to meet every need, including HSA ($1,100 company contribution) and FSA options Employer-paid short-term, long-term disability, life & AD&D to cover life's unexpected events. Not only that, we also cover the difference in salary for up to seven (7) weeks of short-term disability leave (after the required waiting period) should you need to use it. Eight weeks of paid Parental Leave (if the parent also qualifies for STD, this benefit is in addition which allows between 8-16 weeks of paid leave) 401K retirement plan with 100% matching which immediately vests on up to 4% of base salary Travel to Denver 1x a year for annual Shift gathering Fourteen (14) company holidays Company Shutdown between Christmas and New Years Supplemental life insurance, pet insurance coverage, commuter benefits and more! Application Deadline This position will be an ongoing recruitment process and will be open until filled. Equal Opportunity SonderMind does not discriminate in employment opportunities or practices based on race, color, creed, sex, gender, gender identity or expression, pregnancy, childbirth or related medical conditions, religion, veteran and military status, marital status, registered domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition (including genetic information or characteristics), sexual orientation, or any other characteristic protected by applicable federal, state, or local laws.

SonderMind is a leading mental health care platform that is revolutionizing therapy services. We are seeking compassionate and highly skilled licensed mental health counselors to join our expanding network. We are now accepting provisional licenses in Virginia, opening up a new opportunity for you to join our group and connect with clients in need. Plus, we're offering fee-free clinical supervision to support your growth. Here's why you should consider joining us: * No supervision fees: Forget about paying for supervision - SonderMind covers the cost. * Fulfill supervisory hours: We make it easy for you to fulfill your supervisory hours more quickly by bringing clients directly to you, helping you build a full caseload faster. * Convenient: With virtual sessions, you can see clients from the comfort of your own space, saving you the hassle of commuting or paying for an office. * Supportive Community: Access a network of like-minded therapists, dedicated support from our platform, and ongoing opportunities for collaboration and growth * Guaranteed Pay: We handle all the billing for you and guarantee pay bi-weekly for completed sessions-including no-shows * Thoughtful client matching and dedicated coaches to grow your practice: We help you get paired with individuals who are ideal clinical matches so that you can control and personalize your caseload, and a dedicated coach to help you help your clients, no matter what your specialty, from pediatric to geriatric mental health, trauma, anxiety or addiction, we help you help others * Professional Development: SonderMind is committed to helping therapists grow professionally, offering ongoing training and resources to enhance skills * Absolutely no fees or membership charges: We don't charge you to deliver care, and all of the features, access, tools, and resources you get come free of charge Requirements: * Master's degree or higher in counseling, psychology, social work, or a related field. * Must be provisionally licensed by the Virginia Board to provide therapy under supervision in Virginia * Must not have a current individual supervisor, or be willing to switch to a SonderMind provided supervisor