Front Office Manager jobs at Sonesta Hotels - 1631 jobs

Under the general guidance of the Reservations Manager, the Reservations Supervisor is responsible for Luxury and Lifestyle reservations, overseeing guest booking experience and voice sales to assist the property in maximizing the relationship betwee Reservations, Supervisor, Reservation, Processing, Operations

"Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit ************************** Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS" Emerging as a pioneering French luxury hospitality brand in 1964, Sofitel brings French zest and inspires heartfelt encounters to the most sought-after destinations worldwide. Seamlessly melding local culture with the French zest for life through remarkable savoir-faire and generous service, Sofitel is for free-minded travelers and arts and culture afficionados who have an appreciation for a refined and understated sense of modern luxury. With over 115 Sofitel and Sofitel Legend hotels in more than 45 countries, our reach is truly global, making the sky the limit for growth opportunities. As our portfolio expands each year, there are ample opportunities to be involved in both our existing properties, and our future openings. Rate of Pay: $ 68,000.00 - $ 78,000.00 per annum Job Description What you will be doing: Reporting to the Rooms Operations Manager, responsibilities and essential job functions include but are not limited to the following: Assist the Rooms Operations Manager in all aspects of the department and ensure service standards are followed Provides support for Reception, Operator Service, Concierge and Guest Services in the daily operational duties for these areas Consistently offer professional, friendly and engaging service Ensure proper staffing and scheduling of all Front Office Ambassadors and Assistant Front Office Managers in accordance to productivity guidelines Assist with bi-weekly payroll Participate and lead the hotel upgrade program Communicate through pre-shift logs, emails and departmental meetings all pertinent information for the respective shift and areas of operation Train Front Office Ambassadors and Assistant Front Office Managers in all front office aspects Assist guests regarding hotel facilities in an informative and helpful way Assist and follow up with any guest inconvenience Review processes and procedures, looking for area of opportunity and putting in place improvement plan Work with Rooms Operations Manager on action plan to increase employee engagement Follow departmental policies, procedures and service standards Follow all safety policies Other duties as assigned Qualifications Your experience and skills include: Previous leadership experience in a similar role required A minimum of two year's Front Office management system required Highly responsible and reliable University/College degree in a related discipline preferred Ability to work well under pressure in a fast-paced environment Ability to work cohesively as part of a team Ability to focus attention on guest needs, remaining calm and courteous at all times Additional Information Physical Aspects of the Position (include but not limited to): Constant standing and walking throughout shift Frequent lifting and carrying up to 50 lbs Occasional kneeling, pushing, pulling, lifting Occasional ascending or descending ladders, stairs, ramps Additional Information Your team and working environment: * Opportunity to work with a diverse group, representative of over 20 countries worldwide * Experienced group of individuals to train and hone innate skills and abilities Visa Requirements: Must be legally authorized to work in the U.S.A. Sofitel Washington DC Lafayette Square is unable to assist with work authorization.

Arlo Hotels an independent lifestyle hotel is now actively seeking a dynamic Director of Front Office. Are you someone who is passionate about people, driven by purpose, and clever in your approach? If so keep on reading!! Here at Arlo we strive to create a sense of awe that leaves those we touch wanting more"..... ABOUT ARLO WYNWOOD Known for its colorful murals, art deco, hip vibe, and Miami's best nightlife scene, Wynwood is the city's most vibrant district and will be home to Arlo Hotels' next property. Hopeful street artists come from near and far to tag their names on the walls of Wynwood; to stand alongside some of the world's best-known street artists. The surrounding streets of Wynwood feature warehouses that have been converted to art galleries, restaurants, late-night bars, artisan shops, and boutique clothing stores. Just 20 minutes from South Beach, Wynwood offers the ideal Miami urban escape. Launching its fifth hotel in the portfolio, Arlo continues to break ground, literally and figuratively, with the first hotel in the Wynwood district. The 217-room property, located at 2217 NW Miami Court, opened in November 2022. The hotel consists of 9 floors including a Penthouse suite, a spectacular rooftop pool with an outdoor bar, lounge chairs and four cabanas serving 360 views. The ground floor consists of a lobby lounge, retail shelves, grab and go bodega, as well as a full-serviced counter lobby bar and restaurant with indoor/outdoor seating. There will be a separate entertainment area, located on the northeast side of the property. The 3rd floor plays host to an outdoor courtyard with a bar and "beer garden", a gallery space that concerts into two flex spaces, a game room which can be converted into a private room, interior bar with lounge spaces, a fitness rom, exterior yoga deck, and a hospitality suite. To bring the art vibes of Wynwood to the property, Arlo Wynwood will have interior artwork in collaboration with Indie Walls (an art curator of new and upcoming local artists) and an exterior facade which will feature graffiti and artwork by local Miami-based artists. This position is responsible for the daily operation of the front desk and liaising with any area impacting guest service. Plans, directs and coordinates activities to ensure exceptional service is achieved. Provides operational support, distributes information, trains, motivates and recognizes team members. Exercises independent judgement and initiative in the course of carrying out overall responsibilities. RESPONSIBILITIES AND AUTHORITIES: Is an inspirational leader able to motivate team members to be consistently engaged in serving others, always looking for opportunity. Always treats guests with courtesy and respect in a variety of situations. Displays honesty & integrity. Oversees the Front Office Department - Bell Person, Lobby Hosts and Assistant Front Office Managers. Conducts pre-shift meetings. Communicates effectively to staff using tools such as development reviews, training, departmental orientation and monthly departmental meetings. Motivates and develops team members. Maximizes room sales, room revenue and profit. Delivers outstanding service and creates memorable experiences. SPECIFIC DUTIES Leads and supervises the operational activities of the front office team within hotel guidelines to provide the highest standard of courteous service while permitting acceptable profit margins. Embraces and effectively lives Arlo Core values and culture. Assigns, coordinates, and supervises work activities of Lobby Hosts/Bell Attendants. Trains, mentors and develops Lobby Hosts & Bell Attendants. Prepares team member schedules, completes payroll, and monitors labor costs by reviewing daily schedule vs. occupancy and daily operational demands. Ensures work is completed to include shift closings, room deposits, refunds and rebates. All necessary paperwork is completed. Conducts Annual Performance Reviews with reporting team members. Responds immediately to all emergency situations, completes necessary incident reports, and follows up with guests and staff. Communicates effectively to staff using tools such as: pre-shift briefings, orientation, activities, short take training and developmental reviews. Manages same day rooms inventory and rate yielding. Takes personal responsibility for correcting service problems and creates memorable guest experiences. Completes other duties as assigned by the Hotel Manager. REQUIREMENTS: Education: Any combination of education and experience providing the required skill and knowledge for successful performance would be qualifying. Typical qualifications would be equivalent to: * Hospitality Diploma or Degree Preferred * Minimum 2 - 3 years in a Management Position Knowledge: * Hospitality or Customer Service * Opera & PBX experience. Special Requirements: * Fire and Life Safety Director Certification required within first six (6) months of employment. We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

WHO WE ARE Lindblad Expeditions is a true pioneer in Expedition Travel. From taking the first citizen explorers to Antarctica in 1966, opening the Galapagos and Easter Island to tourism in 1967, leading the first tourist expedition through the Northwest Passage in 1984, and launching our innovative partnership with National Geographic in 2004, we're now taking almost 30,000 guests a year to some of the world's most remote and pristine locations on our fleet of 20 ships, and are committed to ensuring our guests experience the Exhilaration of Discovery. ABOUT THE ROLE The Hotel Manager is responsible for overseeing all staff and functions within the Hotel, Galley, and Bar departments which include guest cabins, laundry, dining room service, bar, lounge and the galley. Also includes some shore-side guest activities such as beach barbeques. This position works 12 hours per day, approximately 8 weeks on, 4 weeks off rotational schedule. RESPONSIBILITIES Supervisory Directly supervisesóra employees in the following positions: Sr. Steward, Stewards, Bartender and Head Chef. Monitors and conducts performance evaluations throughout the year, conducts performance reviews of contract stewards each rotation, and performs annual written performance evaluations Permissions. Trains Senior Stewards, Stewards and Bartenders in all aspects of their job performance. Oversees training of Head Chefs. Occasionally may train other Hotel Managers. Responsible for maintaining CDC standards and coordinating efforts with Head Chef and other department heads onboard. Administration Oversees the departmental budget; plans the budget and approves expenditures within established guidelines. Ensures all hotel departments have necessary supplies on a timely basis, monitors stock on hand, manages all inventories for the hotel department, including Global Market. Ensures accuracy and timely completion of crew and guest accounts from the bar, Global Market, and dining room prior to completion of the voyage, including Hotel Manager Voyage Report. Ensures that the menu, quality of food served, guest service, and cabin cleaning are in keeping with Company standards. Guest/Public Relations Participates in various onboard social functions (Captains Welcome Aboard and Farewell Nights) as well as participates in guest activities such as recaps, dining with guests, Global Market, barbeques, etc. Safety & Security A member kato the medical team. Participates in on board safety training, meetings and drills, as directed by the Captain, including fire, abandon ship, man overboard, flooding and medical emergencies. Participates in shoreside training as required by the company. Familiar with the ISM codes and requirements. Maintains familiarity with all duties under the company Safety Management System and Emergency Station Billet duties. Additional Duties Must possess the ability to effectively present information in one‑on‑one and small‑group situations and to effectively respond to questions from groups of managers, clients, customers, and the general public. Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. DESIRED SKILLS AND QUALIFICATIONS Minimum of 1 year experience as a Hotel Manager on a passenger vessel. Crisis management skills; ability to act quickly with confidence exercising sound judgement. Possess professional demeanor; ability to use appropriate levels of tact and courtesy. Strong time management skills; able to handle multiple tasks, set priorities, and meet deadlines. Experience with Lotus or Excel, and Word, in Windows environment. Can effectively present information in one‑on‑one and small‑group situations and respond to questions from managers, clients, customers, and the general public. Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. LICENSING / CERTIFICATES STCW Basic Safety Training required. STCW Crowd Management required. STCW Crisis Management & Human Behavior required. STCW Maritime Security Awareness required. Current First Aid/CPR/A risusinit required. Alcohol Server Training (OLCC) required. USCG Medical Certificate required. TWIC required. Vessel Sanitation Public Health (CDC) preferred. COMPENSATION $361 - $387 a day. Target salary range listed is based on experience/vessel and reflects the total daily compensation. Breakdown of the total compensation range: $361 - $387 base daily rate + 10% vacation pay. Annual bonus opportunity target: 10%. EMPLOYMENT REQUIREMENTS In compliance with U.S. Coast Guard Regulations, 46 CFR Parts 4, 5, and 16, required drug tests: post‑offer prior toagod start date, random, reasonable cause, and serious marine incident per U.S. Federal guidelines. Pre‑offered background check; employment contingent upon results of this screening. Post‑offered physical examination; employment dependent on fit for sea duty. Continued employment is dependent on consent to and passing these tests. Lindblad Expeditions recommends all new hires be up to date with vaccines prior to the first day of employment and receiving yearly boosters when eligible, including those that protect against COVID‑19. All crew must comply with all Crawler country‑specific vaccination requirements. BENEFITS Vacation Pay (10% of the daily rate for each day worked) Health insurance including Medical, Dental, Vision 401(k) plan with employer match Room and board when scheduled Travel Expenses Paid Travel benefits for employees and their family Uniforms Provided Training Opportunities COMMUNICATION SKILLS Using the English language, this person must have the ability to read, write, and comprehend policies, legal guidelines, correspondence, and memos. Must also possess the ability to effectively communicate-both in writing and orally-with a professional demeanor. PHYSICAL DEMANDS While performing the duties of this job, the employee is frequently required to sit, talk and hear. The employee will also be required to write and type. The employee is occasionally required to stand, walk, and reach with hands and arms. The physical demands per position are described in the Job Analysis sheet and are available to all applicants upon request. COMPENSATION STATEMENT Lindblad Expeditions determines the pay for positions using local, national, and industry-specific survey data. We evaluate external equity and the cost of labor/prevailing wage index in the relative marketplace for jobs directly comparable to jobs within our company. Our posted salary range is based on national data and may be refined for a candidate's region, town or cost of living. For new hires, we strive to make competitive offers allowing the new employee room for future growth. Salaries will be based on the applicant's location, level of experience, education, and specialized knowledge and skills. An employee/candidate with a stronger skill set will receive higher pay. EQUAL OPPORTUNITY EMPLOYER STATEMENT At Lindblad Expeditions, we simply could not do our work without the diverse kaleidoscope of humanity that creates and delivers our remarkable offerings across the planet. As a company that respects and celebrates the inherent diversity in the places we explore, we recognize the need to mirror that same diversity and all the interconnected perspectives within our organization. We are committed to building a community of different genders, races, ages, sexual orientations, chosen identities, and countries of origin where every person brings their whole self to work and whose skills, talents, and abilities are valued. We believe we can explore further and in a more meaningful way by actively creating a more diverse and inclusive organization where everyone feels Department they belong. Lindblad Expeditions is an equal opportunity employer. Individuals seeking employment at Lindblad Expeditions are considered without regard to race, sex, color, religion, national origin, age, disability, genetics, marital status, pregnancy, unemployment status, sexual orientation, citizenship status, or veteran status. #J-18808-Ljbffr

A leading expedition travel company is seeking a Hotel Manager to oversee staff and functions within hotel departments on board their vessels in Seattle. This role includes responsibilities in guest relations, administrative duties, and safety protocols, while ensuring high-quality standards are met. Ideal candidates have experience managing hotel operations on a passenger vessel and hold necessary safety certifications. Competitive compensation between $361 - $387 daily plus benefits is offered. #J-18808-Ljbffr

We are looking for Reservations Supervisor to join the re-opening of the famed Delano Miami Beach. Set to open its doors in early 2026, Delano Miami Beach will fuse historic charm with contemporary luxury, reflecting a reimagined experience that pays homage to the original visionary concept. Comprising 171 rooms and distinct food and beverage concepts, the hotel will preserve its iconic walk-in pool and, in addition, unveil a new pool on an amenity deck, offering breathtaking views of the ocean. Delano Miami Beach will act as the brand's flagship location, re-establishing Delano as a trailblazer in luxury lifestyle hospitality. Ennismore, in partnership with Cain International (the owners of Delano Miami Beach as well as partner in the Delano brand), are currently undertaking a significant renovation and redevelopment of the iconic Delano hotel. Job Description Job Purpose: Under the general guidance of the Reservations Manager, the Reservations Supervisor is responsible for Luxury and Lifestyle reservations, overseeing guest booking experience and voice sales to assist the property in maximizing the relationship between guests, travel agents and third parties in line with Delanos' culture. The Supervisor will follow and adhere to Forbes Five Star call standards in every interaction and will be responsible for achieving or exceeding the call standards as determined by Forbes and Delano. Duties & Functions: Processing travel agent commissions. Processing of group request as well as blocking reservations. Processing of the company hotels, restaurants and nightlife reservation requests. Liaison between sales manager and operational managers. Answer all phone calls promptly and in a courteous manner in keeping with Forbes and Delano standards Be knowledgeable of current rates, marketing specials, resort operations and other information necessary to answer guest inquiries. Know the layout of the hotels including all room types, suites and meeting rooms. Be aware at all times of the selling status of the hotel, availability and upsell opportunities. Have a complete knowledge of our special rates and packages and know which benefits are included in each. Secure all required information from the guest when making a reservation. Understand and follow reservation policy pertaining to guarantees, cancellations and no-shows and communicate them clearly to each guest. Follow up on any guest or colleague requests to ensure satisfaction in a friendly and professional style. Handle daily correspondence; respond to inquiries and make reservations as needed, maintain correspondence via reservations inbox. Be aware of and adhere to the rules and regulations of the hotel and the Reservations department. Participate in departmental meetings assisting in development of daily operations and the overall reservation department and related areas. Create and maintain positive relationships with all other departments and know how they relate to the reservations department. Be knowledgeable of spa including basic service treatments, rates and any other information necessary to answer guest inquiries. Assist with inputting weekend third party reservations such as internet and wholesale We recognize we are in the hospitality industry and that may require us to provide lateral service. We will on occasion call for each individual in the team to on a routine basis perform various related tasks as needed in the spirit of providing exceptional guest service. Additional Information All your information will be kept confidential according to EEO guidelines.

San Francisco Proper Hotel is seeking a passionate Guest Experience Manager to elevate the guest journey through thoughtful service, proactive planning, and strong on-property leadership. Housed in a historic flatiron building in the heart of Mid-Market, San Francisco Proper offers a fresh interpretation of the urban hotel experience through timeless design, intuitive service, and meticulous attention to detail. Our 131 guest rooms are seamlessly layered among vibrant dining venues and dynamic public spaces, creating a truly immersive stay. Position Overview The Guest Experience Manager works closely with the Front Office team to ensure seamless daily operations, with a focus on VIP and group preparation, service recovery, and brand consistency. This role serves as Manager on Duty as needed and supports the Director of Front Office in driving operational excellence, guest satisfaction, and consistent brand execution. The position collaborates closely with Food & Beverage, Housekeeping, and Sales to ensure a cohesive, elevated guest experience across all touchpoints. Key Responsibilities Serve as Manager on Duty, providing visible leadership and support during hotel operations Support the Director of Front Office in maintaining operational excellence, guest satisfaction, and brand consistency across the Front Office and guest experience touchpoints Collaborate with Food & Beverage, Housekeeping, and Sales teams to ensure seamless coordination for VIPs, group arrivals, special requests, and service recovery Oversee and support guest arrivals and departures to ensure a smooth and welcoming experience Address guest needs, requests, and concerns in a timely, professional, and friendly manner Proactively manage service recovery through in-person interactions, Marriott GXP cases, emails, and guest feedback platforms Prepare for upcoming VIP and group arrivals, ensuring rooms, amenities, routing, and notes are accurately assigned and clearly communicated to all relevant departments Prepare and distribute daily VIP memos, sharing pertinent information with Front Desk and operational teams Conduct Proper Checks to ensure service standards, cleanliness, and brand presentation are consistently upheld across departments Support Front Desk operations during peak periods as needed Ensure timely and thoughtful responses to guest communications via Expedia, Booking.com, Revinate, and other platforms Assist with training, coaching, and development of Front Office team members Reinforce standard operating procedures and contribute to ongoing process improvements Ensure timecards and schedules are accurate and properly maintained in UKG Complete detailed shift notes and ensure clear handover communication Qualifications Prior experience in luxury or lifestyle hospitality preferred Minimum of two to three years of supervisory or management experience Strong organizational, planning, and problem-solving skills Excellent written and verbal communication skills Ability to lead calmly and confidently in a fast-paced environment Open availability, including weekdays, weekends, and holidays Salary $75,000-80,000 Why Join Proper Hospitality At Proper, we build experiences that move people - and that begins with the team behind them. As a best-in-class employer, we're committed to creating one of the Best Places to Work in hospitality by nurturing a culture where creativity, excellence, and humanity thrive together. Everything we do is grounded in the belief that hospitality is more than a profession - it's an opportunity to care for others and make lives better. Guided by the Pillars of Proper, we show up with warmth and authenticity ( Care Proper ), strive for excellence in everything we do ( Achieve Proper ), think creatively and resourcefully ( Imagine Proper ), and take pride in the style and culture that make us who we are ( Present Proper ). We believe our people are our greatest strength, and we invest deeply in their wellbeing, growth, and sense of belonging. From comprehensive benefits to meaningful development programs, Proper is designed to help you build a career, and a life, that feels as inspiring as the experiences we create for our guests. Our Commitment: Building the Best Place to Work Our Best Place to Work initiative is a living commitment - a continuous investment in our people, our culture, and our purpose. We listen, learn, and evolve together to create an environment where everyone feels empowered to imagine boldly, achieve confidently, care deeply, and present themselves authentically. At Proper, joining the team means more than finding a job - it means joining a community that believes in building beautiful experiences together, for our guests and for one another.

The Peninsula Chicago is seeking an Assistant Director to join our Front Office Division management team and be an integral part of our guest-focused service. Work for a luxury Five-Star Five-Diamond property in the heart of Michigan Avenue, Chicago Grow within a diverse multi-outlet property Exceptional health benefits package and 401(k) with company match Key Accountabilities Ensure proper operation of all responsibilities of all Front Office operations. Ensure the Front Office team is knowledgeable and fully adheres to both Peninsula and Forbes standards. Maintain consistency in staff performance in accordance with both Peninsula and Forbes standards. Communicate with all departments to create a guest centric experience. Ensuring the staff are in full compliance with Head Office database requirements. Ensure efficient operation of all Front Office team with efficient handover. General Requirements Minimum 4 years of Front Office leadership experience ideally in a luxury property. Knowledge of PMS/Opera and some knowledge in Housekeeping department ideal. Ability to deal with a high level of work demand and pressure, individual must have great organization skills. Excellent command of written and spoken English. Benefits We Offer 10 vacation days per year 9 paid holiday days per year 5 Chicago Paid Sick Leave days per year 5 Chicago Paid Leave days per year Complimentary employee meals Discounted parking Discounted and complimentary room nights at The Peninsula Hotels 50% restaurant discount 50% discount on spa services 25% discount on spa retail 80% company-paid medical, dental, and vision coverage. Complimentary life insurance. Complimentary long-term disability Retirement plan with 5% company match. We are delighted to receive your resume for further consideration. As we anticipate a large number of applications, we look forward to connecting with candidates that meet our various role qualifications. To be considered for this position, you must have work authorization in the United States. The salary range for this position is $75,000-82,000 per year.

THIS OPPORTUNITY IS FOR CANDIDATES WITH YEAR-ROUND AVAILABILITY ONLY! Own the guest experience from the moment they arrive as a Guest Services Manager at The Westin Riverfront Resort & Spa, leading our valet and shuttle operations while also contributing to front desk, night audit, and ski service management. In this role, you'll ensure every guest arrival, departure, and in-resort experience is seamless, efficient, and reflective of our high standards. You'll inspire your team, coordinate across departments, and act as the ultimate guest advocate-turning every touchpoint, from the curb to the ski shuttle, into a truly memorable stay. What You'll Do: Lead, coach, and empower the guest services team, with a strong focus on valet and shuttle operations, fostering accountability, engagement, and service excellence. Oversee daily operations to ensure smooth guest flow, timely shuttle service, and flawless handling of vehicles and guest requests. Manage staffing, scheduling, and labor budgets while maintaining operational efficiency and exceptional service standards. Monitor guest feedback and service audits to drive continuous improvement and handle service recovery with professionalism. Collaborate with front desk, housekeeping, and other departments to coordinate arrivals, departures, VIP services, and Marriott Bonvoy benefits seamlessly. Perks: Free onsite parking, Marriott room discounts Location: The Westin Riverfront Resort & Spa - Avon, CO Employment Type: Full Time, Year Round Start Date: ASAP Pay Range: $65,000 - $70,000 DOE Schedule: Varies, work hours are between 7am - 11pm Posting Closes: 1/20/2026 or when filled Minimum Requirements: Our ideal Guest Services Manager is legally authorized to work in the United States on an ongoing basis, without a specific end date. They bring at least two years of related experience, including one year in a leadership role within a full-service or luxury environment. They are a confident, service-driven professional with proven success in guest interaction, problem resolution, and team development. Familiarity with Marriott and Westin brand standards is highly valued, along with strong working knowledge of Opera PMS, GXP, and GSS platforms. This candidate excels in communication, financial acumen, and operational efficiency, and leads with emotional intelligence, strategic thinking, and a commitment to delivering exceptional guest experiences. A valid driver's license is required; Spanish fluency is a plus. Benefits: In addition to onsite parking, our benefits package is designed to enhance your overall experience and well-being. Enjoy Marriott Hotel Discounts Worldwide, a Winter Incentive Program for full-time employees, and generous Paid Time Off year-round. Choose from three Health Insurance plans, along with Dental, Vision, & Accident Insurance, and Life Insurance, all available for full-time staff. We offer a 401(K) Plan with a discretionary employer match, along with affordable $8 Employee Lunches. Our commitment to your growth includes Career Development Trainings and Discounted Gym Memberships at The Athletic Club Westin. You'll also benefit from Discounts at Eye Pieces, Corporate Discounts through Perk Spot, a Sabbatical Program, and a $500 Referral Program. Join us and experience a comprehensive benefits package that supports your professional growth and personal well-being! Why East West: At East West Hospitality our Vision is to be the most trusted hospitality services company and employer of choice, built on genuine and enduring relationships. We believe in doing the right thing for each other, our community, our environment, and those we serve. We strive to cultivate and sustain an inclusive and welcoming environment in which everyone thrives and feels like they belong.

We are looking for a Front office manager to manage our front of house. You will act as the 'face' of our hotel and ensure guests receive a heartwarming welcome. You will also coordinate all front desk activities, including calls, reservations and guests services. As a Front office manager, you should combine a pleasant personality with a dynamic professional attitude to supervise and lead our team. Our ideal candidate can deal efficiently with complaints and has a solid customer service approach. Ultimately, you should be able to ensure our front desk provides professional and friendly service to our customers. Responsibilities * Ensure front desk is tidy and has all necessary stationery and material (e.g. pens, forms and informative leaflets) * Train, supervise and support office staff, including receptionists, security guards and call center agents * Schedule shifts * Ensure timely and accurate customer service * Handle complaints and specific customers requests * Troubleshoot emergencies * Monitor stock and order office supplies * Ensure proper mail distribution * Prepare and monitor office budget * Keep updated records of office expenses and costs * Ensure company's policies and security requirements are met Requirements * Proven work experience as a Front desk manager or Reception manager * Hands on experience with office machines (e.g. fax machines and printers) * Thorough knowledge of customer service, office management and basic bookkeeping procedures * Proficiency in English (oral and written) * Solid knowledge of MS Office, particularly Excel and Word * Excellent communication and people skills * Good organizational and multitasking abilities * Problem-solving skills * High School diploma; additional certification is a plus Guest Services No Job Description for a position can possibly include all duties, which may be requested by guests or required by the hotel. The objective of all positions is to effectively provide the services personally, or to immediately refer requests to the appropriate department manager. The following is a summary of the major responsibilities of the position. Position: Front Office Manager Essential Functions: All areas Welcome guests in a friendly, prompt professional manner at all times. * Check guests in, issue room keys. * Ensure required identification is taken from the guests at check-in line with local legislative requirements. * Answer phones in prompt and courteous manner. * Answer, record and process all guest call, messages, requests, questions or concerns. * Check guests out, including resolving any late or disputed charges. * Accurately process all cash and credit card transactions using established procedures. * Train front desk in all aspects of the front desk. * Accurately bill and record payments of Accounts Receivables. * Take action, solve problems/complaints using appropriate service recovery guidelines. * Follow established safety protocols and procedures at all times. * Understand the use of the time clock and the importance of "clocking in & out" for any un-work-related activity. * Creates schedules for front office staff. * Makes sure time clock punches are correct. * Work with your team and communicate with other departments as per hotel procedures to ensure excellent quality and service. * Fill in for the Breakfast/Lobby attendant when needed. Tools and Equipment: * Bell stand luggage carts, hand truck * Computer and printer, telephone, pen/pencil, photo-copying machine, facsimile machine Working Environment: * Interior and exterior of hotel in center of front drive. Physical Job Requirements * Frequently standing up behind the front desk and front office areas. * Carrying or lifting up to 50 pounds * Handling objects, products and computer equipment. * standing, stooping, lifting Climbing * Climbing up to but not limited to one flight of stairs. Work Environment * Inside 100% of work period (approximately 8 hour shift) * Interior and on occasion exterior of hotel with exposure to weather conditions. * Continually standing for long periods of time, up an entire shift. * Must be able to lift up to 50lbs. * Must be willing to assist with Concierge & Front Desk Duties * Visibly must be able to use computer for extended periods of time * Must answer phones in a clear, understandable tone * Must be able to push or pull a fully loaded bell cart full of luggage Must be able and willing to use stairs whenever necessary Background check is required.

We are looking for a Front office manager to manage our front of house. You will act as the 'face' of our hotel and ensure guests receive a heartwarming welcome. You will also coordinate all front desk activities, including calls, reservations and guests services. As a Front office manager, you should combine a pleasant personality with a dynamic professional attitude to supervise and lead our team. Our ideal candidate can deal efficiently with complaints and has a solid customer service approach. Ultimately, you should be able to ensure our front desk provides professional and friendly service to our customers. Responsibilities Ensure front desk is tidy and has all necessary stationery and material (e.g. pens, forms and informative leaflets) Train, supervise and support office staff, including receptionists, security guards and call center agents Schedule shifts Ensure timely and accurate customer service Handle complaints and specific customers requests Troubleshoot emergencies Monitor stock and order office supplies Ensure proper mail distribution Prepare and monitor office budget Keep updated records of office expenses and costs Ensure company's policies and security requirements are met Requirements Proven work experience as a Front desk manager or Reception manager Hands on experience with office machines (e.g. fax machines and printers) Thorough knowledge of customer service, office management and basic bookkeeping procedures Proficiency in English (oral and written) Solid knowledge of MS Office, particularly Excel and Word Excellent communication and people skills Good organizational and multitasking abilities Problem-solving skills High School diploma; additional certification is a plus Guest Services No Job Description for a position can possibly include all duties, which may be requested by guests or required by the hotel. The objective of all positions is to effectively provide the services personally, or to immediately refer requests to the appropriate department manager. The following is a summary of the major responsibilities of the position. Position: Front Office Manager Essential Functions: All areas Welcome guests in a friendly, prompt professional manner at all times. Check guests in, issue room keys. Ensure required identification is taken from the guests at check-in line with local legislative requirements. Answer phones in prompt and courteous manner. Answer, record and process all guest call, messages, requests, questions or concerns. Check guests out, including resolving any late or disputed charges. Accurately process all cash and credit card transactions using established procedures. Train front desk in all aspects of the front desk. Accurately bill and record payments of Accounts Receivables. Take action, solve problems/complaints using appropriate service recovery guidelines. Follow established safety protocols and procedures at all times. Understand the use of the time clock and the importance of "clocking in & out" for any un-work-related activity. Creates schedules for front office staff. Makes sure time clock punches are correct. Work with your team and communicate with other departments as per hotel procedures to ensure excellent quality and service. Fill in for the Breakfast/Lobby attendant when needed. Tools and Equipment: Bell stand luggage carts, hand truck Computer and printer, telephone, pen/pencil, photo-copying machine, facsimile machine Working Environment: Interior and exterior of hotel in center of front drive. Physical Job Requirements Frequently standing up behind the front desk and front office areas. Carrying or lifting up to 50 pounds Handling objects, products and computer equipment. standing, stooping, lifting Climbing Climbing up to but not limited to one flight of stairs. Work Environment Inside 100% of work period (approximately 8 hour shift) Interior and on occasion exterior of hotel with exposure to weather conditions. Continually standing for long periods of time, up an entire shift. Must be able to lift up to 50lbs. Must be willing to assist with Concierge & Front Desk Duties Visibly must be able to use computer for extended periods of time Must answer phones in a clear, understandable tone Must be able to push or pull a fully loaded bell cart full of luggage Must be able and willing to use stairs whenever necessary Background check is required.

Texican Court is located in Irving, Texas and is a pillar of the community. Our hotel is unique to the city and we are looking for outstanding talent to provide exceptional customer service to our guests. We are part of Valencia Hotel Group, a collection of hotel's are created for today's passionate traveler, each of our hotels are intentionally built to showcase modern design and classic character. We are looking for team members who are ready to be empowered to go above and beyond.. JOB SUMMARY: The Front Office Manager at Texican Court oversees all front desk operations to ensure exceptional guest service and efficient hotel operations. This role is responsible for managing the front office team, optimizing occupancy and revenue, and maintaining high standards of hospitality in alignment with the hotel's unique brand identity. Duties AND Responsibilities: Display exceptional knowledge of guest rooms and amenities Complete injury/ incident reports for guests and employees Be on the lobby during peak hours and special events (7:30AM - 9:30AM, 4PM to 7PM) Review arrivals and departures for special requests and billing notes Complete MOD checklist on scheduled shifts Review the credit check report and additionally authorize as needed Perform lock out if authorization declines Ensure front desk agents complete the shift checklist Verify room inspections are on pace Review Out of Order/ Service rooms and verify if needed Verify all amenities are submitted in Alice and are completed Ensure room service orders taken at the front desk are entered per hotel standard Complete annual reviews for designated associates Participate in any off-site events Attend Managerial meetings such as Behind the Scenes, Daily Stand Up, Standing Ovation, Safety Schedule and host monthly Bravo meeting Front Desk Agents and Night Auditors Create and assign weekly trainings. Schedule monthly office deep clean Ensure lost and found items are appropriately logged and stored Storage to be cleaned out monthly Ensure staff is adhering to all service standards and codes of conduct Purchase gift shop and signature scent items Purchase office supplies for hotel staff Review financials on a daily/ weekly basis Input forecast into Hotel Effectiveness Schedule employees according to Hotel Effectiveness specifications Review Daily Check in Hotel Effectiveness daily and address any potential overages Communicate all special events to Front office staff Source and participate in events that help promote Texican Court and all outlets Schedule continuous staff training on liquor, beer, wine, and food Ensure room service and amenities are delivered according to company standards Qualifications Qualifications: Minimum of 4 years in hospitality industry High school or equivalent education required. Minimum one year experience preferred in either housekeeping or front office Valid Driver's license Communicates effectively with others Works productively with a team Contributes to team results. Ability to follow safety guidelines. Professional behavior, able to work for long periods of time. Ability to work under pressure in a fast-paced environment. Have comprehensive knowledge of hotel systems such as Tabit, Alice, Stay N Touch, Open Table, Actabl Be proficient in Microsoft Word, Excel, and PowerPoint BENEFITS: Medical, Dental, Vision, Life insurance Paid Time Off , Wellness days Paid Community Service Days Click here to learn more Valencia Hotel Group (and all its affiliates) is an Equal Opportunity Employer Valencia Hotel Group provides equal employment opportunities to all persons. The company does not discriminate because of race, color, religion, sex, national origin, disability or ancestry in recruiting, hiring, placement, promotion or any other condition of employment and actively seeks a diverse and representative work force.

Oversee the daily operations of the Front Desk Department and Guest Service areas. Ensure that front desk and communications meet hotel standards for maximum guest satisfaction. Act as the main contact for guests and other hotel departments in all day-to-day aspects of the hotel operation. ESSENTIAL FUNCTIONS AVERAGE % OF TIME 25% Ensure efficient guest registration, check out and telephone service. Observe front desk agents and ensure that established procedures are completed in accordance with policy and procedure, i.e., proper public relations techniques are utilized, guests are handled both courteously and professionally, proper identification and credit are established and all posting, cash transactions, account settlements and deposits are handled correctly. 20% Observe Front Office Associates and ensure that their duties are completed in accordance with established policy and procedure, i.e., proper public relations techniques are utilized, calls are handled both courteously and professionally, calls are answered on a timely basis and the proper greetings are used, messages are handled correctly and efficiently, guest complaints and problems are handled in a courteous and professional manner, and ensure follow through. 20% Direct and train Front Office Associates. Assist in new-hire and on-going training. Direct and assist Front Office staff in organizing breaks, ensuring that all work is completed efficiently and according to schedule. 20% Arrive at workplace on time in professional attire prepared with tools and all equipment needed for service. Review current day's expected arrivals and check all VIP and special request reservations to ensure that they are pre-registered, blocked properly and other departments are notified of room assignment. Review the daily room availability and inform staff. Check status of departures on a daily basis. Relay all pertinent information to front office staff. 15% Produce department schedules in accordance with budget productivity standards and communicate the schedule to staff in a timely manner. Order supplies and any needed items while adhering to budget and ensuring staff receive all the necessary tools and supplies to work efficiently. Other: Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment. Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings is required. Upon employment, all employees are required to fully comply with Starwood rules and regulations for the safe and effective operation of the hotel facilities. Employees who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment. SUPPORTIVE FUNCTIONS In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel: Assist with assorted accounting tasks including Accounts Receivable, Accounts Payable, and Cash Handling/Bank Management. Provide support to the Housekeeping Department as needed inclusive of supply orders, scheduling, and setup of daily room assignment boards. Assist the food and beverage team with as-needed support inclusive of food running and guest relations needs. Any additional tasks assigned by the Operations Manager or General Manager. SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities. Must be able to speak, read, write and understand the primary language(s) used in the workplace. Must be able to read and write to facilitate the communication process. Requires good communication skills, both verbal and written. Extensive knowledge of the hotel, its services and facilities. Must have excellent customer relations skills and leadership capability. Must be detail oriented with outstanding organizational and communication skills. Must possess basic computational ability. Must possess basic computer skills including proficiency in Microsoft Office Programs such as Word and Excel. Must have excellent leadership capability and customer relations skills. Working knowledge of federal, state and local laws governing equal employment opportunity and civil rights, occupational safety and health, wage and hour issues, and labor relations, including, but not limited to the following statutes and their comparable state and local laws (where applicable): Title VII, ADEA, Equal Pay Act, Pregnancy Discrimination Act, FLSA, ADA, OSHA, FMLA, and NLRA. Physical Demands Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems. Must be able to sit at a desk for up to 4 hours per day. Walking and standing are required the rest of the working day. Length of time of these tasks may vary from day to day and task to task. Must be able to exert well-paced ability to reach other departments of the hotel on a timely basis. Must be able to lift up to 15 lbs. occasionally. Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity. Talking and hearing occur continuously in the process of communicating with guests, supervisors and subordinates. Vision occurs continuously with the most common visual functions being those of near vision and depth perception. Requires manual dexterity to use and operate all necessary equipment. Must have finger dexterity to be able to operate office equipment such as computers, printers, 10-key adding machine, electric typewriter, multi-line touch tone phone, filing cabinets, FAX machines, photocopiers, dolly and other office equipment as needed. Qualifications Education High School Diploma Required Experience One to Three years Hotel Management Experience preferred Marriott brand experience highly desired. Licenses or Certificates Valid and Active Drivers License** Grooming All employees must maintain a neat, clean and well-groomed appearance per Cassara Carlsbad's standards. Attendance: Regular attendance in conformance with the standards, which may be established by Westin/Solea Carlsbad Resort & Spa from time to time, is essential to the successful performance of this position. Employees with irregular attendance / tardies will be subject to disciplinary action, up to and including termination of employment. Upon employment, all employees are required to fully comply with Westin/Solea Carlsbad Resort & Spa rules and regulations will be subject to disciplinary action, up to and including termination of employment. This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time. Ownership: This job opportunity for employment is being made available by Grand Pacific Hotel Services, L.P., the owner and the employer of all associates working at Westin/Solea Carlsbad Resort & Spa. Marriott International is not the owner or operator of Westin/Solea Carlsbad Resort & Spa. Marriott International is not the direct or indirect employer or joint employer of any associates working at Westin/Solea Carlsbad Resort & Spa. Marriott International does not control, govern or regulate any aspect of recruitment or employment at Westin/Solea Carlsbad Resort & Spa. Marriott International is not responsible for any aspect of your application, candidacy, or employment at the resort, nor shall Marriott International be liable for the data collection, use and privacy practices of the Westin/Solea Carlsbad Resort & Spa's owner or operator. **Driver Guidelines I. In order for a driver to be approved, the following criteria must be met: Maximum of 1 moving violation in the last three years in combination with one at fault accident. Maximum of 2 moving violations in the last 3 years with no at fault accidents. Maximum of 2 at fault accidents in the last 3 years with no moving violations. No speeding over 80 miles per hour. All drivers must be licensed for at least 3 years. II. Any driver with any of the following in the last 3 years is unacceptable: Conviction for an alcohol and/or drug related driving offense Refusal to submit to a Blood Alcohol Content (BAC) Test Failure to stop/report an accident and leaving the scene of an accident as defined by State laws Conviction for homicide, manslaughter, or assault arising out of the use of a vehicle Suspension, revocation, or administrative restriction of driver's license within the last three years Conviction for reckless or careless driving Racing Passing a stopped school bus Possession of a controlled substance Making a false accident report Three or more “Company Vehicle” physical damage claims in any twelve month period Speeding (10+MPH over posted speed limit) Conviction for attempting to elude a police officer. III. As respects to Drivers under 25 years old, the following guidelines apply: No drivers under 21 years old Drivers between the ages of 21 and 25 will be considered so long as: No driving of 15 passenger vans. Clean MVR Valid Driver's License in effect for at least 3 years. IV. No more of 25% of drivers should be under the age of 25 or over the age of 74. V. Violations include seat belt violations, but do not include such non‐moving violations as weight violations or improper or inadequately maintained equipment. Any unauthorized passengers, other than company employees, are not permitted Seat belts must be utilized when the vehicle is in motion The use of radar detectors is forbidden in all vehicles owned or used by the company Cargo will be secured and all doors locked while en route and while the vehicles are parked. Driving distractions must be avoided, which includes the use of cell phones, while operating a vehicle on behalf of the company.

Are you a Customer Service Super Star…. WE NEED BIG STARS LIKE YOU!!! Come be a part of an AWARD-WINNING TEAM. Our hotels are unique, and we are looking for outstanding talent to provide exceptional customer service to our team. Valencia Hotel Group is a collection of hotels created for today's passionate traveler. Each of our hotels is intentionally built to showcase modern design and classic character. We are looking for team members who are ready to be empowered to go above and beyond. JOB SUMMARY Responsible for managing all aspects of the Front Office and Guest Services function of the hotel, personally monitoring service and proactively identifying areas of opportunity, ensuring compliance with service and operational standards. Coordinates with all departments throughout the hotel to ensure guest and internal requests are properly fulfilled. Ensures department expenses are in line, maintaining budgeted productivity levels while maximizing guest satisfaction. ESSENTIAL DUTIES & FUNCTIONS Operational Responsibilities Responsible for planning the day-to-day operations of the Front Office and Guest Service department and executing goal. Provides a positive work environment through motivation, support, empowerment, and development for associates through teamwork and clear communication. Monitors and responds appropriately to guest service functions, ensuring service standards are maintained. Maintain budgeted expenses for the Front Office and Guest Service departments. Process and submit all invoices to accounting in a timely manner. Assist Front Desk Agents with check-ins and check-outs. Maintain and promote special guest programs and branded initiatives. Complete special projects in a timely manner as required. Monitor department to ensure the highest quality of guest relations. Identify opportunities for process improvements and operational efficiencies. Managerial Responsibilities Maintain a positive work environment and be a leading positive force in the team. Walk public spaces, including but not limited to Front Drive, Lobby, and public restrooms multiple times per shift to ensure the desired ambiance is up to company standards. Maintain the integrity of cost controls and proper maintenance of assets Responsible for assisting in the supervision and performance of all Front Office-related operations and personnel. Monitor and maintain Front Office quality and costs. Prepare the reports for and attend monthly AR meetings. Compile information regarding internet bookings and process billing accordingly. Managing billing for AR accounts as needed Monitor the time and attendance of employees through Paycom Schedule front office and guest services staff and ensure labor expenses are maintained according to budget and forecast, and service level is at the expected level. Investigate and resolve any service issues properly, addressing both internally and recovering the guest as appropriate. Be on call 24/7 for any emergency situations that may arise Be available to do Manager on Duty weekends as required. Any other duties assigned by your immediate supervisor Cover as shift Manager on Duty as needed Create and communicate weekly schedules and enter them in each system (Hotel Effectiveness and Paycom) Monitor labor productivity daily and adjust appropriately as needed Interview and hiring front office and guest service candidates. Guest Services Daily review guest feedback and immediately develop and execute a plan to improvement. Investigate and resolve any service issues properly, addressing both internally and recovering the guest as appropriate Make and receive calls regarding guest accounts Assist with customer service with the patrons at the desk, lobby or any other area of the hotel Exemplify and reinforce the company's service culture and positive work environment Ability to effectively receive and provide feedback Team Support and Training Relentlessly train and motivate customer service employees. Relentlessly rehearse the steps of service with the employees in the lobby daily Spent a significant amount of time in the lobby, engaging with customers, monitoring, and ensuring the highest level of service, and supporting and assisting the team as necessary. Assist in the training and motivation of front-of-house staff Consistently develop and execute new training topics based on staff and operations needs Always be available to assist other departments Attend and complete company-mandated training Attend and participate in company-organized training Participate in a book club Communication and Reporting Effectively manage all hotel communication, both internal and with guests, using communication platforms Effectively communicates and manages guest issues and follows up to ensure timely resolution. Ensure timely and accurate reporting of daily operating results and statistical information as related to revenue and expenses. Report any incidents and create an incident report on the same day Review daily MOD pass on and communicate as needed Attend the Daily Stand up and Recovery meeting and communicate answers to any questions timely manner Review and respond to emails effectively without delay Effectively cooperate with and assist the Sales team on group billing Assist with accounting items such as monthly tax exemption/ guests billing inquiries Post all necessary information needed for employees on the communication board Safety & Compliance Maintain a safe, clean operating environment, ensuring compliance to all local health codes and regulations. Ensure to complete all required certifications, harassment, and safety and security training Ensure that all Front Office and Guest Services staff complete all required certification, harassment, safety and security training Ensure to monitor and promote a safe environment in the areas of responsibility, free of any safety and security hazards Ensure to provide a healthy and harassment-free environment for all employees BASICS Maintain cleanliness and organization in all work areas Display courteous behavior with guests and team members Report any unsafe conditions immediately Ensure hotel equipment is in proper working condition Perform any additional duties as assigned by the supervisor Always applies the principles of trust, honesty, respect, integrity, and commitment. Develops working relationships with vendors, contractors, city officials, and others to ensure the best interests of the hotel are a primary focus. Establishes confidence in the customer service throughout the hotel and throughout the Valencia Group. Physical Requirements Sitting: Completion of office work at an average of 2 hours a day. Standing/Walking: Frequent with 6 to 7 hours a day Lifting/Carrying: Occasionally 5lbs-50lbs Other Physical Requirements: Physical abilities, including bending, reaching, and the ability to operate by walking/standing in the lobby for 6 to 7 hours daily. They must also possess good vision and dexterity. Working Environment Interior: Working in a variety of interior spaces, including lobby areas, offices, guestrooms, hallways, storage, and meeting spaces. On occasion, in food and beverage areas such as restaurant/ bar/back of house kitchen areas. Exterior: Walking front drive, pavilion, pool areas, exterior walkways assisting with valet parking and guest luggage assistance when needed, while also dealing with weather conditions, customer service, and staff management. Qualifications CANDIDATE PROFILE Education and Experience Minimum of 2 years in a hotel leadership position Minimum of 3 years in the hospitality industry High School diploma or equivalent Minimum one year of experience preferred in either Front Office or Housekeeping Valid Driver's license preferred ESSENTIAL SKILLS AND QUALIFICATIONS Strong verbal and written communication skills Effective time management and problem-solving skills Proficiency in Microsoft Office Suite, Windows, and cloud-based applications, familiarity with Property Management Systems, handling online bookings and guest feedback Ability to work well with a team and demonstrate attention to detail Excellent organizational skills and interpersonal abilities Demonstrates commitment to Valencia Group Hospitality operating principles and philosophies. Holds self and others accountable for achieving results. Addresses conflict in a timely manner. Contributes to team results. Deals with change effectively. Makes decisions, including employees/team, and commits to a course of action with available information. Develop an understanding of all VGSOPs and LSOPs pertaining to Front Office and Guest Services, those impacted by Front Office and Guest Services, and VGSOPs and LSOPs pertaining to the hotel as a whole, effectively adhering to and/or putting those policies into practice. Establishes effective, two-way communication with all subordinates. Effectively coaches and develops all members of the Front Office and Guest Services team. Finds opportunities to develop all members of the Front Office and Guest Services team Effectively conveys operating standards to all members of the Front Office and Guest Services team. Holds all members of the Front Office and Guest Service team accountable for performing to standards. Communicates effectively with others Works productively with a team Contributes to team results. Ability to follow safety guidelines. Professional behavior, able to work for long periods of time. Ability to work under pressure in a fast-paced environment. BENEFITS: Medical, Dental, Life insurance Paid Time Off Paid Community Service Days Click here to learn more Valencia Hotel Group (and all its affiliates) is an Equal Opportunity Employer Valencia Hotel Group provides equal employment opportunities to all persons. The company does not discriminate because of race, color, religion, sex, national origin, disability or ancestry in recruiting, hiring, placement, promotion or any other condition of employment and actively seeks a diverse and representative work force. Valencia Hotel Group has been named in Newsweek's list of America's Greatest Workplaces in these categories: America's Greatest Workplaces for Women 2024 America's Greatest Workplaces for Job Starters 2024

Job DescriptionDescription: The Front Office Manager is directly responsible for the leadership, development, and execution of the Front Desk and Night Audit team. This role manages all departmental operations, including scheduling, budget adherence, and payroll, and is critical for maximizing revenue, maintaining the integrity of hotel policies (e.g., 21+ check-in, incidental holds, pet policy), and ensuring exceptional guest service within the expansive Spooky Nook Champion Mill complex. The schedule for this position works primarily second shift (2pm-10pm). Benefits Working at the largest indoor sports complex in North America is an experience that compares to no other. The atmosphere is filled with energetic excitement that provides an uplifting ambience throughout the facility. The Nook takes pride in its friendly, guest focused team members that make kindness contagious and help others succeed. As a Full-Time team member of the Nook, you will enjoy: Free family membership to our massive 65,000+ sq. ft. fitness center, including all the equipment you need to fit almost any training program. Membership also includes all group fitness classes. Affordable and comprehensive Medical, Dental, and Vision benefits Competitive PTO package Paid holidays 401k program 35% discount on food and beverage purchases, including the Forklift and Palate restaurant 35% discount on all Nook apparel Free child watch (3-hour increments) Essential Job Functions A. Leadership, Management & Training Staff Management & Development: Responsible for scheduling and payroll. Leads structured training for new team members and collaborates with the AGM on monthly training preparation. Conducts regular team meetings and monthly 1-on-1s to review progress. Monitors daily/future occupancy to ensure proper staffing levels. Standards & Uniforms: Conducts daily uniform inspection and enforces professional service standards across all shifts. B. Guest Experience & Communication Manager on Duty: Acts as the Manager on Duty for the hotel, efficiently resolving service issues and complex guest problems. Communication & Information: Ensures the Front Desk is supplied with up-to-date quick reference information (Daily Facility Hours, Group Info, etc.) to communicate effectively with guests regarding the complex amenities and events. Proactive Guest Service: Maintains a high-quality, professional environment, utilizing tools like the Guest of the Day program to enhance individual guest experiences. C. Revenue, Reservations & Finances Rate Strategy & Revenue Management: Participates in Revenue Management meetings to maximize room revenue. Communicates and enforces established rate and inventory strategies, including the two-night minimum for weekend stays. Financial Integrity: Manages cash handling procedures. Reviews Night Audit Reports and the Shift Log daily to ensure revenue accuracy and follow up on discrepancies. Ensures all weekend reservations have the required one-night deposit. Group Management: Manages group rooming lists and maintains the group resume binder. D. Property Standards Maintenance & Cleanliness: Prints Maintenance Papers (Work Orders, OOO Reports) and ensures timely follow-up. Works directly with the Housekeeping Manager to coordinate Early Check-Ins and Late Check-Outs and ensure cleanliness standards are exceeded. Local Expertise: Maintains a well-informed working knowledge of competing properties and attractions available in Butler County. Requirements: Minimum 3 years of hotel front office/supervisory experience. Must be 18 years of age or older with a High School Diploma or equivalent. Fluent knowledge of the English language. Ability to work a flexible schedule, including evenings, weekends, and holidays. Preferred Qualifications Highly dependable and punctual. Strong focus on guest service and the ability to view the "big picture" impact on the complex. Proven leadership skills with the ability to inspire respect and provide guidance. Excellent communication skills for handling diverse demographics and stressful situations. Detail-oriented, self-starting, and ability to multi-task effectively. Working Conditions Work environment: Upbeat, high-energy sports and event complex with heavy foot traffic and frequent large crowds. This position will primarily work in an office environment. Physical requirements: While performing the duties of this job, the team member will be regularly required to perform physical activity that includes moving about the work area, talking, hearing, standing, and sitting for long periods of time while working on a computer. He or she will frequently be required to bend, reach, lift, push and pull. The team member will be occasionally required to stoop, kneel, or crouch. He or she is required to have the visual acuity to determine the accuracy, neatness, and thoroughness of the work assigned. Lifting requirements: The team member will be required to lift, push, pull, lower and/or move up to 25 lbs. regularly. Noise Level: The noise level in this environment is typically variable.

Property Description The Camby, Autograph Collection is a boutique luxury hotel located in the heart of Phoenix, Arizona, offering a distinctive and vibrant work environment for those seeking an exciting career in hospitality. As a job applicant, joining the team at The Camby means being part of a unique property known for its upscale design, exceptional service, and dynamic atmosphere. The hotel offers a range of employment opportunities, from guest services to food and beverage, events, and more, providing a diverse and rewarding career path. The Camby is committed to creating a culture that values creativity, innovation, and outstanding guest experiences. Employees can expect to work in a stylish and modern environment, where they can showcase their skills, grow their career, and be part of a team that delivers memorable experiences to guests. Joining the team at The Camby presents a unique opportunity to be part of a one-of-a-kind hotel that is at the forefront of Phoenix's hospitality scene. Overview Join our dynamic team as a Front Office Manager and create unforgettable experiences for our guests! We are seeking a driven and enthusiastic individual to lead our front desk operations, ensuring top-notch customer service and efficient daily operations. In the role of Front Office Manager, you will lead a team of front desk agents and collaborate with diverse departments to ensure a seamless and exceptional guest experience. You will manage various human resources functions, including recruitment, selection, orientation, training, coaching, performance reviews, and recognition programs, while maintaining a skilled and motivated workforce. If you are passionate about hospitality and thrive in a fast-paced environment, we invite you to apply for this exciting opportunity! Qualifications 2+ years of experience in hotel front desk management/supervisory operations or related field Strong leadership and management skills Excellent communication and interpersonal skills Read, write and speak English fluently Proficient in hotel management software and Microsoft Office Detail-oriented and able to multi-task effectively Customer service oriented and committed to providing exceptional guest experiences Computer experience required. Proficient in Opera PMS, Micros & Microsoft Office Prior cash handling experience necessary Ability to work flexible hours, including weekends and holidays as needed Benefits Davidson Hospitality Group is an award-winning, full-service hospitality management company overseeing hotels, restaurants, dining and entertainment venues across the US. A trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a unique entrepreneurial management style and owners' mentality that provides the individualized personal service of a small company, enhanced by the breadth and depth of skill and experience of a larger company. In keeping with the company's heritage of delivering value, Davidson is comprised of four highly specialized operating verticals: Davidson Hotels, Pivot, Davidson Resorts and Davidson Restaurant Group. In keeping with the company's heritage of delivering value to its owners and team members, Davidson offers a rich benefit program with a variety of benefits designed to enrich the lives and well-being of our team members and their families. Multiple Tiers of Medical Coverage Dental & Vision Coverage 24/7 Teledoc service Free Maintenance Medications Hotel Discounts Tuition Reimbursement Paid Time Off (vacation, sick, bereavement, and Holidays). 401K Match Working at Davidson is like nowhere else. It's less of a job, more of a calling. It's part career, part revolution. Because whatever you do here, you play a part in helping redefine the way quality hospitality is delivered to our guests, our clients, our partners, and each other. EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual Orientation Davidson Hospitality is a drug free workplace. Pre-employment drug test and background check required. We participate in E-Verify.

The Front Office Manager is responsible for successful operation of the hotel, is required to motivate, lead, supervise and direct the operations of the hotel and its departments. They will motivate, and serve as a property leader at the hotel and to the corporate offices and owners. Manages and motivates all front office and guest services personnel with the daily supervision to include staffing, training, discipline, scheduling, and visually monitoring performance to ensure adherence to all service and productivity standards to provide guest satisfaction. Checks and controls room reservations, front office systems, supplies inventory, scheduling, forecasting and department budget to maximize revenue. Compiles and prepares financial reports, including: rate and availability calendar. Communicates with guests and associates both verbally and in writing to answer questions and provide clear direction in advising and instructing staff in details of work. Organizes, conducts and/or attends meetings to obtain and disseminate pertinent information. Requirements: Works directly with department managers to ensure a seamless workflow on a daily basis. Participates in mandatory training. Participates and ensures implementation in sales and marketing programs. Completes random guest-registry audit to assure accuracy and completeness. Maintains key control and loss prevention programs. Ensures that all, procedures, federal and state policies are followed. Reports aged open accounts to Support Office Accounting Department. Any other requests from the Corporate Office. Qualifications: Candidate must have previous work experience with Marriott FOSSE system. Candidate must have previous Supervisor, Front Desk Manager or Manager on Duty job experience. Candidate must have great personality for higher Guest Services and better working experience with the Front Desk staff. Candidate must be able to work evenings, weekends available for on call. Candidate must be knowledgeable in Marriott's Brand Standards.

Grow with us... Life at Starwood Hotels is based on a simple idea: the world is beautiful and we want to keep it that way. But we can't do it alone. That's why hiring thoughtful and inspiring Team Members and Leaders who understand that our people, collaboration, stellar service, and respect for nature are so important to us. The front office = the heart of every single one of our hotels. It's the team who first greets guests when they step inside our hotel, attends to their every request, and introduces them to the brand. Supervising that team is a big job, because it requires a diverse range of skills, from analytical thinking and problem solving to self-assuredness and an ability to get along with everyone. Not to mention an almost instinctive desire to enhance the stay of every single guest. We're currently seeking an impossibly charismatic Front Office Night Manager. Our dream candidate intimately understands the dynamics of this role and how it greatly impacts the overall guest experience at our hotels. If you feel this role is calling out your name, we'd love to hear from you. About you... Passionate about hotel operations and guest service with a minimum of 3 years' experience working in a Night Management role, preferably within an upper upscale or luxury hotel environment. Advanced knowledgeable of front office operations, a strong leader and a proven track record in guest and team member engagement and financial performance. Excels at communication, both verbal and written. About us... As a mission-driven company, our purpose is our true north, and our compass guides the way. The purpose we live by impacts the lives of our team members, drives the experiences for our guests, builds community with like-minded travelers and takes care of the planet we live in. Founded in 2006 by Barry Sternlicht, Starwood Hotels is a luxury hotel brand management company and affiliate of global private investment firm Starwood Capital Group. Starwood Hotels is an Equal Opportunity Employer. We believe in a diverse, sustainable workforce with an empowered, inclusive culture. We are committed to non-discrimination on any protected basis covered under applicable law. If you require any special accommodations, please visit People Operations.

Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry. Our past success, our current business philosophies and our sound business planning, combine to position Boyd Gaming Corporation to maximize value for our shareholders, our team members and our communities. Job Description Responsible for overseeing hotel occupancy and promoting the efficient operation of front desk, bell desk, housekeeping, and call center ensuring appropriate service to hotel guests. Job Duties · Manage hotel and related departments to ensure maximum occupancy, efficiency and revenue. · Hire, supervise, train, evaluate work performance, and administer discipline for team members. · Maintain knowledge of industry practices, hotel markets and statistical data. · Possess knowledge of room rates, types and availability. · Maintain and ensure proper par levels of supplies and equipment. · Coordinate special events and promotions with other departments. · Resolve customer complaints or disputes. · Ensure compliance with established company policies and procedures and regulatory controls and the Pennsylvania Gaming Control Board. · Responsible for property public area cleanliness and sanitation. · Authorized to extend complimentary services in accordance with the approved comp matrix. · Develop operating budgets and meet established goals. · Review and approve all OTA invoices. · Other duties as assigned by management. · May assist in assigning and inspecting cleanliness on the casino floor. Qualifications · Thorough understanding of hotel computer system. · Minimum 3 years supervisory experience and 5 years hotel experience · Ability to operate LMS, ATI, Rainmaker and Microsoft Office applications. · Knowledge of hotel key system · Must be able to work in smoke filled environments. · Must be able to qualify for and maintain licensure as required by Pennsylvania Gaming Control Board. Must have thorough knowledge of approved Responsible Gaming Program. Additional Information All your information will be kept confidential according to EEO guidelines. Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.