We're Sonesta International Hotels. The 8th largest hotel company in the U.S.-and growing fast.
An epic blend of full-service and focused hotels in major cities, Sonesta's uniquely diverse portfolio of owned, managed, and franchised properties makes us everywhere you want to be. Driven by the human side of hospitality, we deliver service with passion, loyalty with purpose, and experiences that truly connect.
Together We Thrive-bringing quality, value, and amazing hospitality to every guest, every stay, across 1000+ properties in eight countries and counting.
Summary
The Housekeeping Supervisor (HS) works with the Housekeeping Manager to assist in the supervision of the housekeeping and laundry operation to ensure product quality standards are met and that optimum service is provided to hotel guests according to hotel and company business objectives. In addition to inspecting rooms and training room attendants this position will perform cleaning duties in all areas of the hotel. The Housekeeping Supervisor is responsible for delivering clean rooms for occupancy that meet the brand's time, product and placement standards.
Summary
The Housekeeping Supervisor (HS) works with the Housekeeping Manager to assist in the supervision of the housekeeping and laundry operation to ensure product quality standards are met and that optimum service is provided to hotel guests according to hotel and company business objectives. In addition to inspecting rooms and training room attendants this position will perform cleaning duties in all areas of the hotel. The Housekeeping Supervisor is responsible for delivering clean rooms for occupancy that meet the brand's time, product and placement standards.
DUTIES AND RESPONSIBILITIES:
· Deliver on the promise of Sonesta Service in all interactions with guests and clients. Manage according to the
Sonesta G.U.E.S.T. standards and instill a passion for customer service in all associates of the hotel.
· Partner with the Housekeeping Manager to recruit, develop, manage and monitor performance while making
any recommendations for disciplinary and other human resources-related actions.
· Inspect all assigned suites and public areas to ensure furnishings, guest suites, equipment, linens, and public
areas are clean and in good repair to meet guest expectations. Advise employees of deficiencies and instruct on
corrective action. Provide retraining as needed.
· Assist with training of employees and ensuring that they have the tools and equipment needed to effectively
carry out their respective job duties.
· Assist with scheduling and room cleaning assignments to ensure proper coverage.
· May perform all housekeeping duties necessary including cleaning guest suites and hotel public space to ensure
guest satisfaction and owner expectations.
· Partner with the Housekeeping Manager to inventory and maintain par levels for linen and room supplies.
· Monitor commercial laundry supplies and equipment to ensure they are sufficient and in working order.
· Manage procedures of lost and found items.
· Promote teamwork and quality service through daily communication and coordination with other shifts and
departmental management.
· Ensure compliance with federal, state and local laws regarding health and safety services.
· Perform other duties as assigned.
QUALIFICATIONS AND REQUIREMENTS:
· High School Diploma or equivalent plus two years housekeeping experience including some supervisory
training/experience.
· Previous background from the extended stay industry preferred.
· Ability to speak, read, and write fluent English; other languages beneficial.
· Reading and writing abilities are required in order to document tasks completed, to order supplies, to receive
instructions for the day and/or to read equipment manuals including safety information.
· Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances.
· Problem solving, reasoning, motivating, organizational and training abilities.
· Experience with Microsoft Office preferred.
· Frequently standing up, bending, climbing, kneeling, and moving about the facility.
· Will be required to regularly use commercial cleaning chemicals.
· Carrying, lifting or pulling items weighing up to 50 pounds.
· Will be required to work mornings, evening, weekends, and holidays.
Additional Job Description
Benefits
Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:
Medical, Dental and Vision Insurance
Health Savings Account with Company Match
401(k) Retirement Plan with Company Match
Paid Vacation and Sick Days
Sonesta Hotel Discounts
Educational Assistance
Paid Parental Leave
Company Paid Life Insurance
Company Paid Short Term and Long Term Disability Insurance
Various Employee Perks and Discounts
Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.
Additional Job Information/Anticipated
Pay Range
Benefits
Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:
Medical, Dental and Vision Insurance
Health Savings Account with Company Match
401(k) Retirement Plan with Company Match
Paid Vacation and Sick Days
Sonesta Hotel Discounts
Educational Assistance
Paid Parental Leave
Company Paid Life Insurance
Company Paid Short Term and Long Term Disability Insurance
Various Employee Perks and Discounts
Hospital Indemnity
Critical Illness Insurance
Accident Insurance
Sonesta is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or other characteristics protected by law.
Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.
$36k-50k yearly est. Auto-Apply 9d ago
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Housekeeping Room Attendant
Kimpton Hotels & Restaurants 4.4
Cleveland, OH jobs
Why We're Here
We believe heartfelt, human connections make people's lives better. Especially the people who work here.
Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the goal then, and it is still our purpose today.
Your work here has meaning. You're here to improve the lives of coworkers, guests, owners, communities, and together we make that happen. It's what drives all that we do. Every day you can improve lives in your own, unique way and you can expect the same in return. It all starts with you.
How We're Different
Our San Francisco-born entrepreneurial spirit and zest for life kick started this culture in 1981, and it shines through to this day.
It all flows from you. The lively, rebellious, genuine you - with your diverse background, talents, experiences, and plucky personality - is fully welcome, and celebrated here. Because we know that when people can be themselves at work, they shine.
That's what we seek out and celebrate. It's people of all kinds who share a knack for creativity and self-leadership. People who don't need to be told what to do to get things done. People who have an innate passion for making others' lives better.
It adds up to a work environment that's a bit quirky, irreverent, exciting, uncommon, empowering, and downright exceptional. Guests feel it; you'll feel it too.
What You'll Do
As a Room Attendant with Kimpton, you'll be responsible for cleaning guest rooms and common areas, all the while providing outstanding service to our guests along the way. You'll act as an advocate for the hotel, be a creator of ridiculously personal experiences and develop relationships with guests that will compel them to return.
Some of your responsibilities include:
Clean, dust, wax, scrub, polish and service guest rooms daily in line with hotel procedures.
Replace linens on beds and replenish guest room supplies, empty wastebaskets. Rearrange furnishings, drapes and room accessories.
Provide necessary linen and amenities to guests in accordance with the guest room legend.
Leave rooms in uniform arrangement as determined by the Executive Housekeeper and make sure the door is closed and the room is locked.
Report any damage, hazards, repairs, and strangers in assigned areas.
Return any items found in guest rooms, hallways, or back of the house to the Housekeeping department as a lost and found item. Log the date, where it was found, description of the item and the name of the person who found it.
Clean all corridors and service areas. Respond to any projects or requests developed by the Housekeeping management team.
Responsible for the pass key security and assuring that it is turned in at the close of each shift or according to the specific hotel guidelines.
Restock the cart at the end of your shift and organize the linen closet to prepare for the next day.
Report any exceptional and/or unusual circumstances, such as no luggage in a stay-over room, no service needed, sleep-outs, guests smoking in rooms, etc. to the on duty supervisor or manager.
Perform other duties as directed, developed, or assigned.
What You Bring
High School Diploma or General Education Degree (GED) is preferred.
1 year of experience in customer service or similar role.
Excellent problem solver with great intuition.
You genuinely care for the safety and security of the guests.
Differences make a difference. We are committed to creating a culture that reflects the diversity of our hotel and restaurant guests. With that goal in mind, we encourage each of our employees to understand, accept, and celebrate differences among people. That includes different personalities, lifestyles, work styles, education, and experience. We also welcome and embrace people of all races, ethnicities, ages, religions, physical abilities, sexual orientation, gender identities and genders. For our complete EEO policy click here.
Be Yourself. Lead Yourself. Make it Count.
$30k-37k yearly est. 1d ago
Housekeeping Room Attendant - Kimpton Schofield Hotel
Kimpton Hotels & Restaurants 4.4
Cleveland, OH jobs
**Why We're Here** We believe heartfelt, human connections make people's lives better. Especially the people who work here. Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the goal then, and it is still our purpose today.
Your work here has meaning. You're here to improve the lives of coworkers, guests, owners, communities, and together we make that happen. It's what drives all that we do. Every day you can improve lives in your own, unique way and you can expect the same in return. It all starts with you.
**How We're Different**
Our San Francisco-born entrepreneurial spirit and zest for life kick started this culture in 1981, and it shines through to this day.
It all flows from you. The lively, rebellious, genuine you - with your diverse background, talents, experiences, and plucky personality - is fully welcome, and celebrated here. Because we know that when people can be themselves at work, they shine.
That's what we seek out and celebrate. It's people of all kinds who share a knack for creativity and self-leadership. People who don't need to be told what to do to get things done. People who have an innate passion for making others' lives better.
It adds up to a work environment that's a bit quirky, irreverent, exciting, uncommon, empowering, and downright exceptional. Guests feel it; you'll feel it too.
**What You'll Do**
As a Room Attendant with Kimpton, you'll be responsible for cleaning guest rooms and common areas, all the while providing outstanding service to our guests along the way. You'll act as an advocate for the hotel, be a creator of ridiculously personal experiences and develop relationships with guests that will compel them to return.
**Some of your responsibilities include:**
+ Clean, dust, wax, scrub, polish and service guest rooms daily in line with hotel procedures.
+ Replace linens on beds and replenish guest room supplies, empty wastebaskets. Rearrange furnishings, drapes and room accessories.
+ Provide necessary linen and amenities to guests in accordance with the guest room legend.
+ Leave rooms in uniform arrangement as determined by the Executive Housekeeper and make sure the door is closed and the room is locked.
+ Report any damage, hazards, repairs, and strangers in assigned areas.
+ Return any items found in guest rooms, hallways, or back of the house to the Housekeeping department as a lost and found item. Log the date, where it was found, description of the item and the name of the person who found it.
+ Clean all corridors and service areas. Respond to any projects or requests developed by the Housekeeping management team.
+ Responsible for the pass key security and assuring that it is turned in at the close of each shift or according to the specific hotel guidelines.
+ Restock the cart at the end of your shift and organize the linen closet to prepare for the next day.
+ Report any exceptional and/or unusual circumstances, such as no luggage in a stay-over room, no service needed, sleep-outs, guests smoking in rooms, etc. to the on duty supervisor or manager.
+ Perform other duties as directed, developed, or assigned.
**What You Bring**
+ High School Diploma or General Education Degree (GED) is preferred.
+ 1 year of experience in customer service or similar role.
+ Excellent problem solver with great intuition.
+ You genuinely care for the safety and security of the guests.
Differences make a difference. We are committed to creating a culture that reflects the diversity of our hotel and restaurant guests. With that goal in mind, we encourage each of our employees to understand, accept, and celebrate differences among people. That includes different personalities, lifestyles, work styles, education, and experience. We also welcome and embrace people of all races, ethnicities, ages, religions, physical abilities, sexual orientation, gender identities and genders. For our complete EEO policy click here (**************************************************************************************************************** .
**Be Yourself. Lead Yourself. Make it Count.**
$30k-37k yearly est. 60d+ ago
Attendant Room InterContinental Hotel & Conference Center
Intercontinental Hotels Group 3.9
Cleveland, OH jobs
Role Purpose
As a Room Attendant - you'll make sure our rooms and suites are always ‘fresh and welcoming' for our guests after a busy day at work - creating a haven for them to escape and relax in - or get a bit of last minute work done.
Key Accountabilities
You'll make sure our rooms are always at their best - we have standards - but it's down to you to make that room special and memorable for guests.
Help guests - you'll be happy to help if someone needs a toothbrush or directions for example.
Keep your supervisor updated on room service progress and alert them to any repairs needed
Safety aware - follow our established safety procedures at all times - and wear protective equipment when needed.
Be organised - keep on top of supplies and amenities and always try to minimise waste.
Reunite items with owners - and log any lost and found property.
Look smart - wear your uniform with pride.
Other ad-hoc duties - unexpected moments when we have to pull together to get a task done.
Monitor and control supplies and amenities, and minimise waste within all areas of housekeeping.
Report, turn in, and/or log all lost and found items according to established procedures.
Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service.
May regularly assist with deep cleaning projects.
May have turndown duties.
May assist with other duties as assigned.
Key Skills & Experiences
It's a physical role and you'll be on your feet most of the day, so fitness is important.
Strength - with occasional lifting of items up to 50 pounds / 23 kilograms and or push/pulling heavy objects.
You'll might need to bend and kneel to complete some activities.
Literacy skills - reading, writing and basic maths skills.
Flexible attitude to shifts - you may need to work nights, weekends and/or holidays.
Rate of pay $17.50/hr
$17.5 hourly Auto-Apply 1d ago
Attendant Room holiday Inn CC
Intercontinental Hotels Group 3.9
Cleveland, OH jobs
Role Purpose
As a Room Attendant - you'll make sure our rooms and suites are always ‘fresh and welcoming' for our guests after a busy day at work - creating a haven for them to escape and relax in - or get a bit of last minute work done.
Key Accountabilities
You'll make sure our rooms are always at their best - we have standards - but it's down to you to make that room special and memorable for guests.
Help guests - you'll be happy to help if someone needs a toothbrush or directions for example.
Keep your supervisor updated on room service progress and alert them to any repairs needed
Safety aware - follow our established safety procedures at all times - and wear protective equipment when needed.
Be organised - keep on top of supplies and amenities and always try to minimise waste.
Reunite items with owners - and log any lost and found property.
Look smart - wear your uniform with pride.
Other ad-hoc duties - unexpected moments when we have to pull together to get a task done.
Monitor and control supplies and amenities, and minimise waste within all areas of housekeeping.
Report, turn in, and/or log all lost and found items according to established procedures.
Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service.
May regularly assist with deep cleaning projects.
May have turndown duties.
May assist with other duties as assigned.
Key Skills & Experiences
It's a physical role and you'll be on your feet most of the day, so fitness is important.
Strength - with occasional lifting of items up to 50 pounds / 23 kilograms and or push/pulling heavy objects.
You'll might need to bend and kneel to complete some activities.
Literacy skills - reading, writing and basic maths skills.
Flexible attitude to shifts - you may need to work nights, weekends and/or holidays.
Rate of pay $16.00/hr
$16 hourly Auto-Apply 7d ago
Housekeeper
Marriott 4.6
Cleveland, OH jobs
**Additional Information** Must be able to work a first shift flexible schedule to include weekends and holidays **Job Number** 26004294 **Job Category** Housekeeping & Laundry
VIEW ON MAP (***********************************************************************************************************************************************
**Schedule** Full Time
**Located Remotely?** N
**Position Type** Non-Management
**Pay Range:** $18.57-$18.57 per hour
**POSITION SUMMARY**
Our jobs aren't just about giving guests a clean room and a freshly made bed. Instead, we want to build an experience that is memorable and unique. Our Guest Environment Experts are skilled in a wide range of housekeeping functions with responsibility for maintaining the appearance and cleanliness of the whole hotel. They are empowered to move about their space and do what needs to be done. Whether delivering guest requests, stocking carts, cleaning rooms and public spaces, or other similar responsibilities, the Guest Environment Expert makes sure the spaces in the hotel help create a great guest experience.
No matter what position you are in, there are a few things that are critical to success - ensuring a safe work place, following company policies and procedures, maintaining confidentiality, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Environment Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Environment Experts - to get it right for our guests and our business each and every time.
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world's top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.
Your role will be to ensure that the "Gold Standards" of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
$18.6-18.6 hourly 1d ago
Attendant Room H2B In-Country
Intercontinental Hotels Group 3.9
Cleveland, OH jobs
Role Purpose As a Room Attendant - you'll make sure our rooms and suites are always 'fresh and welcoming' for our guests after a busy day at work - creating a haven for them to escape and relax in - or get a bit of last minute work done. Key Accountabilities
* You'll make sure our rooms are always at their best - we have standards - but it's down to you to make that room special and memorable for guests.
* Help guests - you'll be happy to help if someone needs a toothbrush or directions for example.
* Keep your supervisor updated on room service progress and alert them to any repairs needed
* Safety aware - follow our established safety procedures at all times - and wear protective equipment when needed.
* Be organised - keep on top of supplies and amenities and always try to minimise waste.
* Reunite items with owners - and log any lost and found property.
* Look smart - wear your uniform with pride.
* Other ad-hoc duties - unexpected moments when we have to pull together to get a task done.
* Monitor and control supplies and amenities, and minimise waste within all areas of housekeeping.
* Report, turn in, and/or log all lost and found items according to established procedures.
* Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service.
* May regularly assist with deep cleaning projects.
* May have turndown duties.
* May assist with other duties as assigned.
Key Skills & Experiences
* It's a physical role and you'll be on your feet most of the day, so fitness is important.
* Strength - with occasional lifting of items up to 50 pounds / 23 kilograms and or push/pulling heavy objects.
* You'll might need to bend and kneel to complete some activities.
* Literacy skills - reading, writing and basic maths skills.
* Flexible attitude to shifts - you may need to work nights, weekends and/or holidays.
$22k-27k yearly est. Auto-Apply 14d ago
Attendant Room H2B Out of Country
Intercontinental Hotels Group 3.9
Cleveland, OH jobs
Role Purpose As a Room Attendant - you'll make sure our rooms and suites are always 'fresh and welcoming' for our guests after a busy day at work - creating a haven for them to escape and relax in - or get a bit of last minute work done. Key Accountabilities
* You'll make sure our rooms are always at their best - we have standards - but it's down to you to make that room special and memorable for guests.
* Help guests - you'll be happy to help if someone needs a toothbrush or directions for example.
* Keep your supervisor updated on room service progress and alert them to any repairs needed
* Safety aware - follow our established safety procedures at all times - and wear protective equipment when needed.
* Be organised - keep on top of supplies and amenities and always try to minimise waste.
* Reunite items with owners - and log any lost and found property.
* Look smart - wear your uniform with pride.
* Other ad-hoc duties - unexpected moments when we have to pull together to get a task done.
* Monitor and control supplies and amenities, and minimise waste within all areas of housekeeping.
* Report, turn in, and/or log all lost and found items according to established procedures.
* Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service.
* May regularly assist with deep cleaning projects.
* May have turndown duties.
* May assist with other duties as assigned.
Key Skills & Experiences
* It's a physical role and you'll be on your feet most of the day, so fitness is important.
* Strength - with occasional lifting of items up to 50 pounds / 23 kilograms and or push/pulling heavy objects.
* You'll might need to bend and kneel to complete some activities.
* Literacy skills - reading, writing and basic maths skills.
* Flexible attitude to shifts - you may need to work nights, weekends and/or holidays.
$22k-27k yearly est. Auto-Apply 14d ago
Housekeeper
Marriott International 4.6
Cleveland, OH jobs
Our jobs aren't just about giving guests a clean room and a freshly made bed. Instead, we want to build an experience that is memorable and unique. Our Guest Environment Experts are skilled in a wide range of housekeeping functions with responsibility for maintaining the appearance and cleanliness of the whole hotel. They are empowered to move about their space and do what needs to be done. Whether delivering guest requests, stocking carts, cleaning rooms and public spaces, or other similar responsibilities, the Guest Environment Expert makes sure the spaces in the hotel help create a great guest experience.
No matter what position you are in, there are a few things that are critical to success - ensuring a safe work place, following company policies and procedures, maintaining confidentiality, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Environment Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Environment Experts - to get it right for our guests and our business each and every time.
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
$24k-33k yearly est. Auto-Apply 12d ago
PM Assistant Executive Housekeeper InterContinental Hotel and Conference Center
Intercontinental Hotels Group 3.9
Cleveland, OH jobs
The PM Assistant Executive Housekeeper is a vital leadership role responsible for maintaining the highest standards of cleanliness and service during the hotel's busiest transition hours. You will oversee the evening housekeeping operations, ensuring that guestrooms, public spaces, and conference facilities are pristine while leading a dedicated team to deliver the "InterContinental Life" experience.
Your day to day
People
• Manage day-to-day staffing requirements, plan and assign work and establish performance and development goals for employees. Provide mentoring, coaching and regular feedback to help manage conflict and improve employee performance
• Educate and train all employees in compliance with governmental and safety regulations. Ensure staff is properly trained and has the tools and equipment to carry out job duties
• Promote teamwork and quality service through daily communication and coordination with other department heads
• May assist with deep cleaning projects and/or assist housekeeping staff during high volume periods
Key Responsibilities
• Operational Leadership: Manage the full scope of the Housekeeping department during the PM shift. This includes overseeing room attendants, housepersons, etc.
• Quality Assurance: Conduct rigorous inspections of guestrooms, hallways, and public areas. You must be able to walk for extended periods to ensure every corner of the property meets our luxury standards.
• Leading by Example: We believe in "rolling up our sleeves." You must be willing and able to clean guestrooms and other duties personally when business volume requires additional support.
• Administrative Management: Maintain basic knowledge of payroll processing and labor scheduling to ensure the department operates efficiently and within budget.
• Guest Relations: Act as the primary point of contact for evening guest requests. Resolve concerns with empathy and efficiency to ensure 100% guest satisfaction.
• Inter-Departmental Collaboration: Work seamlessly with the Front Office, Maintenance, and other departments to coordinate room readiness and special requests
• Guest Experience
• Check public areas, guest rooms/suites, equipment, linens are clean and in good repair advise team members of areas of improvements
• Perform housekeeping duties necessary, including making beds as well as vacuuming and cleaning guest suites to ensure guest satisfaction
• Comply with special needs and requests of the guests, VIPs and repeat visitors
Financial
• Help prepare annual departmental operating budget and financial plans. Monitor budget and control expenses with a focus on increased productivity.
• Maintain proper inventory levels, managing cost per room for supplies and labor (example: bed & bath linen reuse and laundry operation).
How do I deliver this?
We genuinely care about people and we show this through living out our promise of True Hospitality each and every day. It's what connects every colleague in all IHG hotels.
Each IHG hotel brand delivers True Hospitality in their own way, and at the heart of it all are specific, core service skills.
• True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests
• True Confidence: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay
• True Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs
• True Responsiveness: is about providing guests with what they need, and doing so in a timely and caring manner
There's so much more to the job than we can capture here. It's simply about creating great experiences, doing the right thing and understanding people.
What we offer
We'll reward all your hard work with a great salary and benefits - including a uniform, great room discount and superb training. Join us and you'll become part of the global IHG family - and like all families, all our individual team members share some winning characteristics. As a team, we work better together - we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve - visit ************************** to find out more about us
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law
The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.
Responsible Business
• Maintain and order supplies and equipment in a timely and efficient manner while minimizing waste and maintaining “green” initiatives (example: container recycling and cleaning agents)
• May maintain procedures for security of lost and found items
• Perform other duties as assigned. May also serve as manager on duty
Accountabilities
This is the top supervisory job in the Housekeeping Department. Typically supervises a small number of housekeeping and laundry employees.
What we need from you
Requirements & Qualifications
• Flexibility: A schedule that adapts to business needs, including weekends and holidays.
• Physical Stamina: Ability to be on your feet for the duration of the shift, including walking guest floors and public areas.
• Leadership Style: A "lead by example" mentality with the ability to motivate a diverse team in a fast-paced environment.
• Communication: Strong interpersonal skills to effectively collaborate with other department managers and communicate with high-profile guests.
• Experience: Previous supervisory experience in Housekeeping or Hospitality operations is preferred.
• High school diploma / secondary education / equivalent plus one year of housekeeping experience, including some supervisory training/experience. Must be able to speak local language(s).
The hourly rate of pay for this position is $24.00 +benefits (insurance/PTO/SickWellness, etc.)
$24 hourly Auto-Apply 24d ago
PM Assistant Executive Housekeeper InterContinental Hotel and Conference Center
Intercontinental Hotels Group 3.9
Cleveland, OH jobs
The PM Assistant Executive Housekeeper is a vital leadership role responsible for maintaining the highest standards of cleanliness and service during the hotel's busiest transition hours. You will oversee the evening housekeeping operations, ensuring that guestrooms, public spaces, and conference facilities are pristine while leading a dedicated team to deliver the "InterContinental Life" experience.
Your day to day
People
* Manage day-to-day staffing requirements, plan and assign work and establish performance and development goals for employees. Provide mentoring, coaching and regular feedback to help manage conflict and improve employee performance
* Educate and train all employees in compliance with governmental and safety regulations. Ensure staff is properly trained and has the tools and equipment to carry out job duties
* Promote teamwork and quality service through daily communication and coordination with other department heads
* May assist with deep cleaning projects and/or assist housekeeping staff during high volume periods
Key Responsibilities
* Operational Leadership: Manage the full scope of the Housekeeping department during the PM shift. This includes overseeing room attendants, housepersons, etc.
* Quality Assurance: Conduct rigorous inspections of guestrooms, hallways, and public areas. You must be able to walk for extended periods to ensure every corner of the property meets our luxury standards.
* Leading by Example: We believe in "rolling up our sleeves." You must be willing and able to clean guestrooms and other duties personally when business volume requires additional support.
* Administrative Management: Maintain basic knowledge of payroll processing and labor scheduling to ensure the department operates efficiently and within budget.
* Guest Relations: Act as the primary point of contact for evening guest requests. Resolve concerns with empathy and efficiency to ensure 100% guest satisfaction.
* Inter-Departmental Collaboration: Work seamlessly with the Front Office, Maintenance, and other departments to coordinate room readiness and special requests
* Guest Experience
* Check public areas, guest rooms/suites, equipment, linens are clean and in good repair advise team members of areas of improvements
* Perform housekeeping duties necessary, including making beds as well as vacuuming and cleaning guest suites to ensure guest satisfaction
* Comply with special needs and requests of the guests, VIPs and repeat visitors
Financial
* Help prepare annual departmental operating budget and financial plans. Monitor budget and control expenses with a focus on increased productivity.
* Maintain proper inventory levels, managing cost per room for supplies and labor (example: bed & bath linen reuse and laundry operation).
How do I deliver this?
We genuinely care about people and we show this through living out our promise of True Hospitality each and every day. It's what connects every colleague in all IHG hotels.
Each IHG hotel brand delivers True Hospitality in their own way, and at the heart of it all are specific, core service skills.
* True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests
* True Confidence: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay
* True Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs
* True Responsiveness: is about providing guests with what they need, and doing so in a timely and caring manner
There's so much more to the job than we can capture here. It's simply about creating great experiences, doing the right thing and understanding people.
What we offer
We'll reward all your hard work with a great salary and benefits - including a uniform, great room discount and superb training. Join us and you'll become part of the global IHG family - and like all families, all our individual team members share some winning characteristics. As a team, we work better together - we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve - visit ************************** to find out more about us
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law
The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.
Responsible Business
* Maintain and order supplies and equipment in a timely and efficient manner while minimizing waste and maintaining "green" initiatives (example: container recycling and cleaning agents)
* May maintain procedures for security of lost and found items
* Perform other duties as assigned. May also serve as manager on duty
Accountabilities
This is the top supervisory job in the Housekeeping Department. Typically supervises a small number of housekeeping and laundry employees.
What we need from you
Requirements & Qualifications
* Flexibility: A schedule that adapts to business needs, including weekends and holidays.
* Physical Stamina: Ability to be on your feet for the duration of the shift, including walking guest floors and public areas.
* Leadership Style: A "lead by example" mentality with the ability to motivate a diverse team in a fast-paced environment.
* Communication: Strong interpersonal skills to effectively collaborate with other department managers and communicate with high-profile guests.
* Experience: Previous supervisory experience in Housekeeping or Hospitality operations is preferred.
* High school diploma / secondary education / equivalent plus one year of housekeeping experience, including some supervisory training/experience. Must be able to speak local language(s).
The hourly rate of pay for this position is $24.00 +benefits (insurance/PTO/SickWellness, etc.)
$24 hourly Auto-Apply 23d ago
Executive Housekeeper InterContinental Hotel and Conference Center
Intercontinental Hotels Group 3.9
Cleveland, OH jobs
Role Purpose
As Executive Housekeeper, you'll keep all aspects of housekeeping - and ensure high standards are met to deliver memorable and unique guest experiences.
Key Accountabilities
People
Direct daily activities, plan and assign work ensuring you always have the right staffing numbers.
Develop your team and improve their performance through coaching and feedback, and create performance and development goals for colleagues - recognise good performance.
Educate and train all team members in compliance with federal, state and local laws and safety regulations. Ensure staff are properly trained and have the tools and equipment to carry out job duties.
May assist with deep cleaning projects and/or assist housekeeping staff during high volume periods.
Guest Experience
Make sure the quality of housekeeping services is always superb - we have standards - but it's down to you to make rooms special and memorable for guests.
Schedule routine inspections of all guest rooms and public areas to ensure furnishings, rooms, equipment, linens, public restrooms, lobby, etc. are clean and in good repair to meet guest satisfaction.
Carry out special requests from guests, VIPs, repeat visitors and club members.
Help guests with their questions and complaints to achieve complete guest satisfaction.
Look smart - wear your uniform with pride.
Responsible Business
Maintain and order supplies and equipment whilst minimising waste and maintaining “green” initiatives (example: container recycling, and cleaning agents).
Reunite items with owners - and log any lost and found property.
Perform other duties as assigned. May also serve as manager on duty.
Financial
Help prepare and monitor the hotel's annual budget with a focus on increasing profitability.
Maintain proper inventory levels managing cost per room for supplies and labour Carry out the special requests from guests, VIPs, repeat visitors and club members.
Key Skills & Experiences
High School Diploma / secondary education / equivalent.
Four years' housekeeping/laundry experience preferably in a hotel of similar size, including supervisory experience. Some college preferred.
Must be fluent in local language and other languages preferred.
$34k-49k yearly est. Auto-Apply 17d ago
Executive Housekeeper InterContinental Hotel and Conference Center
Intercontinental Hotels Group 3.9
Cleveland, OH jobs
Role Purpose As Executive Housekeeper, you'll keep all aspects of housekeeping - and ensure high standards are met to deliver memorable and unique guest experiences. Key Accountabilities People * Direct daily activities, plan and assign work ensuring you always have the right staffing numbers.
* Develop your team and improve their performance through coaching and feedback, and create performance and development goals for colleagues - recognise good performance.
* Educate and train all team members in compliance with federal, state and local laws and safety regulations. Ensure staff are properly trained and have the tools and equipment to carry out job duties.
* May assist with deep cleaning projects and/or assist housekeeping staff during high volume periods.
Guest Experience
* Make sure the quality of housekeeping services is always superb - we have standards - but it's down to you to make rooms special and memorable for guests.
* Schedule routine inspections of all guest rooms and public areas to ensure furnishings, rooms, equipment, linens, public restrooms, lobby, etc. are clean and in good repair to meet guest satisfaction.
* Carry out special requests from guests, VIPs, repeat visitors and club members.
* Help guests with their questions and complaints to achieve complete guest satisfaction.
* Look smart - wear your uniform with pride.
Responsible Business
* Maintain and order supplies and equipment whilst minimising waste and maintaining "green" initiatives (example: container recycling, and cleaning agents).
* Reunite items with owners - and log any lost and found property.
* Perform other duties as assigned. May also serve as manager on duty.
Financial
* Help prepare and monitor the hotel's annual budget with a focus on increasing profitability.
* Maintain proper inventory levels managing cost per room for supplies and labour Carry out the special requests from guests, VIPs, repeat visitors and club members.
Key Skills & Experiences
* High School Diploma / secondary education / equivalent.
* Four years' housekeeping/laundry experience preferably in a hotel of similar size, including supervisory experience. Some college preferred.
* Must be fluent in local language and other languages preferred.
Salary for this role is at 80K.
$34k-49k yearly est. Auto-Apply 16d ago
Utility Cleaner
Marriott 4.6
Cleveland, OH jobs
**Additional Information** Flexible shift, Open availability **Job Number** 25199708 **Job Category** Food and Beverage & Culinary VIEW ON MAP (***********************************************************************************************************************************************
**Schedule** Full Time
**Located Remotely?** N
**Position Type** Non-Management
**Pay Range:** $16.28-$16.28 per hour
**POSITION SUMMARY**
Our Utility Cleaners play an important role in support of a number of vital hotel functions. At our hotels these associates may work across departments (e.g., kitchen, food and beverage, laundry) to support cleaning needs. Whether preparing fresh clean linen and spotless dining ware for guests to enjoy, operating and maintaining cleaning equipment and tools (e.g., dish washing machines, hand wash stations, linen washers and dryers), or transporting dishware or linens across the hotel, these associates do whatever it takes to get the job done.
No matter what position you are in, there are a few things that are critical to success - creating a safe workplace, following company policies and procedures, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Ensure adherence to quality expectations and standards, develop and maintain positive working relationships with other employees and departments, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Report accidents, injuries, and unsafe work conditions to manager. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. Stand, sit, or walk for an extended period of time. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: No high school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world's top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.
Your role will be to ensure that the "Gold Standards" of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
$16.3-16.3 hourly 41d ago
Executive Housekeeper
Marriott 4.6
Beavercreek, OH jobs
Hey! Are you stubborn about cleanliness? Does it bother you to see finger prints on your cell phone or lap top screen?? Do you get bored because your current job is slow paced and you would rather move around with a little pep in your step?? If you answered yes to all then we want YOU in one of our hotels!! You're good at making people feel comfortable where ever they are. Paying attention to details like a missing hairdryer in the bathroom. Being routinely early for work when scheduled! Come and join our growing family!
Every day we work with our guests colleagues and business partners to drive better outcomes. A career with offers a rewarding path for career development and an opportunity to join a team of growing energetic professionals. A Housekeeping executive thoroughly inspects cleans guest rooms and makes them ready for sale in accordance with training and brand standards. Are you up for the challenge?
Job Responsibilities
Between Head Housekeeper and Assistant Head Housekeeper all 7 days must have a Head Housekeeper. Including weekends, holidays, and vacations.
Maintain Room Cleanliness and Bathroom Cleanliness scores to 85% and above.
Maintain housekeeping budget as provided by the Management, i.e., Hotel Effectiveness.
Completing monthly inventory of ALL guestroom supplies.
Assisting management in training, motivating, and coaching employees
Reporting accidents, injuries, and unsafe work conditions; completing safety training and certifications.
Scheduling Room Attendant according to business levels.
Keeping within housekeeping budget. Overtime MUST be approved by GM beforehand.
Ensuring that all Brand standards and expectations are being met by all room attendants on a daily basis
Developing and maintaining positive working relationships with all employees.
Train all new Room Attendants.
Reports directly to General Manager.
Duties are subject to change as needs arise.
In room 5 days a week as head housekeeper
Tasks include:
Inspecting all room up to brand standard and beyond
May include cleaning and maintaining public areas
Communicates effectively with guests co-workers and supervisors.
Must be able to lift/push/pull up to 40lbs.
Follows hotel grooming and dress standards.
Must be able to use the equipment associated with the position including but not limited to vacuum cleaning supplies computers and safety equipment.
Ordering supplies for your department
Leads and encourages your employees
Wash windows walls ceilings and woodwork waxing and polishing as necessary.
Uses Housekeeping chemicals as necessary to clean assigned areas.
Helps Housekeeping clean rooms when necessary
Responsible and Accountable
General Notes
This is not intended to be all-inclusive, additional details will be specified by the supervisor. The team member will also perform other reasonable business duties as assigned by the supervisor.
Management reserves the right to change this , job responsibilities, duties, and working hours as needs prevail.
If requested in accordance with applicable law, the Company provides reasonable accommodation to known physical or mental limitations of an otherwise qualify team member with a disability to allow him/her to perform essential functions of the job unless the accommodation would impose an undue hardship on the Company.
The Company is an at-will employer. This job description is a guideline and does not constitute a written or implied employment contract.
Supplemental pay
Bonus pay
Benefits
Other
$34k-49k yearly est. 60d+ ago
Assistant Executive Housekeeper
Marriott 4.6
Beavercreek, OH jobs
The Assistant Executive Housekeeper supports the Executive Housekeeper in all duties of the housekeeping operation and cleanliness levels in all areas of the property. The Assistant Executive will promote an atmosphere that insures the company mission statement, “Friendliness and Cleanliness”.
Responsibilities include:
Staff training
Inter-department communications
Staff scheduling
Inspecting all room up to brand standard and beyond
May include cleaning and maintaining public areas
Communicates effectively with guests co-workers and supervisors.
Must be able to lift/push/pull up to 40lbs.
Follows hotel grooming and dress standards.
Must be able to use the equipment associated with the position including but not limited to vacuum cleaning supplies computers and safety equipment.
Wash windows walls ceilings and woodwork waxing and polishing as necessary.
Uses Housekeeping chemicals as necessary to clean assigned areas.
Helps Housekeeping clean rooms when necessary
Responsible and Accountable
Work 2 days as head housekeeper and the other 3 as assistant head housekeeper
General Notes
This is not intended to be all-inclusive, additional details will be specified by the supervisor. The team member will also perform other reasonable business duties as assigned by the supervisor.
Management reserves the right to change this , job responsibilities, duties, and working hours as needs prevail.
If requested in accordance with applicable law, the Company provides reasonable accommodation to known physical or mental limitations of an otherwise qualify team member with a disability to allow him/her to perform essential functions of the job unless the accommodation would impose an undue hardship on the Company.
The Company is an at-will employer. This job description is a guideline and does not constitute a written or implied employment contract.
Supplemental pay
Bonus pay
Benefits
Other
$34k-49k yearly est. 60d+ ago
Housekeeping Supervisor
Kimpton Hotels & Restaurants 4.4
Cleveland, OH jobs
Why We're Here
We believe heartfelt, human connections make people's lives better. Especially the people who work here.
Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the goal then, and it is still our purpose today.
Your work here has meaning. You're here to improve the lives of coworkers, guests, owners, communities, and together we make that happen. It's what drives all that we do. Every day you can improve lives in your own, unique way and you can expect the same in return. It all starts with you.
How We're Different
Our San Francisco-born entrepreneurial spirit and zest for life kick started this culture in 1981, and it shines through to this day.
It all flows from you. The lively, rebellious, genuine you - with your diverse background, talents, experiences, and plucky personality - is fully welcome, and celebrated here. Because we know that when people can be themselves at work, they shine.
That's what we seek out and celebrate. It's people of all kinds who share a knack for creativity and self-leadership. People who don't need to be told what to do to get things done. People who have an innate passion for making others' lives better.
It adds up to a work environment that's a bit quirky, irreverent, exciting, uncommon, empowering, and downright exceptional. Guests feel it; you'll feel it too.
What You'll Do
As the Housekeeping Supervisor, you'll be responsible for inspecting and maintaining the cleanliness and physical condition of the hotel guest rooms, meeting rooms, hallways, and public areas. You'll maintain a positive and friendly attitude with all guests and other employees to act as the communicator and liaison between guests and cleaners.
Some of your responsibilities include:
Prepare inspection report with the status of all guest rooms at the beginning of the shift. This includes all guest requests, out of order rooms, and show rooms for the day.
Inspect all guest check-out rooms for cleanliness, appropriate guest amenities, and the correct working condition of room equipment.
Report any substandard conditions or damage of the guest room to the Housekeeping department.
Evaluate room cleaners on their job performance according to the hotel standards. When necessary, take appropriate action (retraining, etc.) to ensure they are performing at a high quality level.
Notify Front Desk of all vacant and clean rooms, completion of guest requests, and room status discrepancies.
The Front Desk will give you all room moves, late check-outs, and additional guest requests for appropriate follow-up action.
Answer the department telephone using friendly telephone etiquette.
You'll help guests with special requests, information, and status of Lost & Found items.
Check the hotel's PMS computer for information concerning room status and to enter updated room status.
Collect, log, and secure all lost and found items in a locked cabinet, room cleaners' assignment sheets, secure floor keys and office, lock office door.
Confirm the work schedule for the following day with room cleaners.
Complete a written report of all room statuses for the Front Desk.
File all daily reports in the file cabinet.
What You Bring
High School Diploma is preferred.
1 year of experience in customer service or similar role.
Housekeeping supervisory or related job experience is preferred.
Flexible schedule, able to work mornings, nights, holidays and weekends when needed.
Differences make a difference. We are committed to creating a culture that reflects the diversity of our hotel and restaurant guests. With that goal in mind, we encourage each of our employees to understand, accept, and celebrate differences among people. That includes different personalities, lifestyles, work styles, education, and experience. We also welcome and embrace people of all races, ethnicities, ages, religions, physical abilities, sexual orientation, gender identities and genders. For our complete EEO policy click here.
Be Yourself. Lead Yourself. Make it Count.
$46k-64k yearly est. 1d ago
Housekeeping Supervisor - Kimpton Schofield Hotel
Kimpton Hotels & Restaurants 4.4
Cleveland, OH jobs
**Why We're Here** We believe heartfelt, human connections make people's lives better. Especially the people who work here. Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the goal then, and it is still our purpose today.
Your work here has meaning. You're here to improve the lives of coworkers, guests, owners, communities, and together we make that happen. It's what drives all that we do. Every day you can improve lives in your own, unique way and you can expect the same in return. It all starts with you.
**How We're Different**
Our San Francisco-born entrepreneurial spirit and zest for life kick started this culture in 1981, and it shines through to this day.
It all flows from you. The lively, rebellious, genuine you - with your diverse background, talents, experiences, and plucky personality - is fully welcome, and celebrated here. Because we know that when people can be themselves at work, they shine.
That's what we seek out and celebrate. It's people of all kinds who share a knack for creativity and self-leadership. People who don't need to be told what to do to get things done. People who have an innate passion for making others' lives better.
It adds up to a work environment that's a bit quirky, irreverent, exciting, uncommon, empowering, and downright exceptional. Guests feel it; you'll feel it too.
**What You'll Do**
As the Housekeeping Supervisor, you'll be responsible for inspecting and maintaining the cleanliness and physical condition of the hotel guest rooms, meeting rooms, hallways, and public areas. You'll maintain a positive and friendly attitude with all guests and other employees to act as the communicator and liaison between guests and cleaners.
**Some of your responsibilities include:**
+ Prepare inspection report with the status of all guest rooms at the beginning of the shift. This includes all guest requests, out of order rooms, and show rooms for the day.
+ Inspect all guest check-out rooms for cleanliness, appropriate guest amenities, and the correct working condition of room equipment.
+ Report any substandard conditions or damage of the guest room to the Housekeeping department.
+ Evaluate room cleaners on their job performance according to the hotel standards. When necessary, take appropriate action (retraining, etc.) to ensure they are performing at a high quality level.
+ Notify Front Desk of all vacant and clean rooms, completion of guest requests, and room status discrepancies.
+ The Front Desk will give you all room moves, late check-outs, and additional guest requests for appropriate follow-up action.
+ Answer the department telephone using friendly telephone etiquette.
+ You'll help guests with special requests, information, and status of Lost & Found items.
+ Check the hotel's PMS computer for information concerning room status and to enter updated room status.
+ Collect, log, and secure all lost and found items in a locked cabinet, room cleaners' assignment sheets, secure floor keys and office, lock office door.
+ Confirm the work schedule for the following day with room cleaners.
+ Complete a written report of all room statuses for the Front Desk.
+ File all daily reports in the file cabinet.
**What You Bring**
+ High School Diploma is preferred.
+ 1 year of experience in customer service or similar role.
+ Housekeeping supervisory or related job experience is preferred.
+ Flexible schedule, able to work mornings, nights, holidays and weekends when needed.
Differences make a difference. We are committed to creating a culture that reflects the diversity of our hotel and restaurant guests. With that goal in mind, we encourage each of our employees to understand, accept, and celebrate differences among people. That includes different personalities, lifestyles, work styles, education, and experience. We also welcome and embrace people of all races, ethnicities, ages, religions, physical abilities, sexual orientation, gender identities and genders. For our complete EEO policy click here (**************************************************************************************************************** .
**Be Yourself. Lead Yourself. Make it Count.**
$46k-64k yearly est. 60d+ ago
Housekeeping Supervisor
Intercontinental Hotels Group 3.9
Cleveland, OH jobs
As the Housekeeping Supervisor, you will supervise and inspect the work of assigned room and/or public area attendants to ensure product quality standards are met and that optimum service is provided to hotel guests according to hotel and company business objectives.
Monitor performance and recommend disciplinary action in accordance with company rules and policies.
Alert management of potentially serious issues.
• Ensure all staff is properly trained and have the tools and equipment needed to effectively carry out their
respective job duties.
• Promote teamwork and quality service through daily communication and coordination with other
departments.
Respond to guest complaints, special requests and ensure corrective action is taken to achieve complete
guest satisfaction.
• Inspect all assigned areas to ensure furnishings, guest rooms/suites, equipment, linens, and public areas
are clean and in good repair to meet guest satisfaction. Advise employees of deficiencies and instruct on
corrective action. Provide adequate retraining as needed.
Assist with scheduling and room assignments to ensure proper coverage.
• Inspect storage rooms and room attendant carts for neatness, cleanliness, adequate supplies, and good
repair.
• Complete all paperwork and closing duties such as filling out supply requisitions, maintenance request
forms, and updating log books, etc.
• May perform all housekeeping duties necessary including makings beds and vacuuming and cleaning
guest rooms to ensure guest satisfaction.
• Report, turn in, and/or log all lost and found items according to established procedures.
• May regularly assist with deep cleaning projects.
• May assist with other duties as assigned.
The hourly pay range for this role is $18.00-$18.50.
We offer a comprehensive package of benefits including paid time off, medical/dental/vision
insurance, 401k, and many other benefits to eligible employees.
$18-18.5 hourly Auto-Apply 51d ago
Housekeeping Supervisor
Intercontinental Hotels Group 3.9
Cleveland, OH jobs
As the Housekeeping Supervisor, you will supervise and inspect the work of assigned room and/or public area attendants to ensure product quality standards are met and that optimum service is provided to hotel guests according to hotel and company business objectives.
Monitor performance and recommend disciplinary action in accordance with company rules and policies.
Alert management of potentially serious issues.
* Ensure all staff is properly trained and have the tools and equipment needed to effectively carry out their
respective job duties.
* Promote teamwork and quality service through daily communication and coordination with other
departments.
Respond to guest complaints, special requests and ensure corrective action is taken to achieve complete
guest satisfaction.
* Inspect all assigned areas to ensure furnishings, guest rooms/suites, equipment, linens, and public areas
are clean and in good repair to meet guest satisfaction. Advise employees of deficiencies and instruct on
corrective action. Provide adequate retraining as needed.
Assist with scheduling and room assignments to ensure proper coverage.
* Inspect storage rooms and room attendant carts for neatness, cleanliness, adequate supplies, and good
repair.
* Complete all paperwork and closing duties such as filling out supply requisitions, maintenance request
forms, and updating log books, etc.
* May perform all housekeeping duties necessary including makings beds and vacuuming and cleaning
guest rooms to ensure guest satisfaction.
* Report, turn in, and/or log all lost and found items according to established procedures.
* May regularly assist with deep cleaning projects.
* May assist with other duties as assigned.
The hourly pay range for this role is $18.00-$18.50.
We offer a comprehensive package of benefits including paid time off, medical/dental/vision
insurance, 401k, and many other benefits to eligible employees.