Sonesta Hotels jobs in Lake Forest, CA

The Driver/Bellperson is responsible for driving the van to and from the airport according to scheduled van runs and/or as needed for guests and accommodating guests during their stay in an attentive, courteous and efficient manner. He/she is also responsible for assisting with luggage. Part-time and Full-time shifts available. Job Description Fundamental Requirements Load and unload luggage carts. Escort guests to rooms and familiarize them with hotel services and amenities (hours of outlets, pool, exercise room). Explain features of the room, including operation of radio, television, telephone, and in-room movie system. Check/store luggage for arrivals and departures with luggage tags. Deliver messages to meeting rooms. Deliver flowers, laundry, and packages to guestrooms. Assist with room changes. Maintain current listing of local and area attractions, special events, and activities. Maintain a list of local transportation guides, churches, sports arenas. Assist Houseperson with guest requests. Ensure the lobby reader board is correct. Provide information, maps, and directions as required. Answer phones to assist guest service agents. Show guestrooms and suites as needed and emphasize the hotel's amenities. Additional Job Information/Anticipated Pay Range Pay range $18.35 - $20.25. The base pay offered may vary based on various factors, including but not limited to job-related knowledge, skills, and specific/overall experience. Benefits Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including: Medical, Dental and Vision Insurance Health Savings Account with Company Match 401(k) Retirement Plan with Company Match Paid Vacation and Sick Days Sonesta Hotel Discounts Educational Assistance Paid Parental Leave Company Paid Life Insurance Company Paid Short Term and Long Term Disability Insurance Various Employee Perks and Discounts Hospital Indemnity Critical Illness Insurance Accident Insurance Sonesta is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.

**Additional Information** **Job Number** 25195013 **Job Category** Event Management **Location** JW Marriott Anaheim Resort, 1775 South Clementine Street, Anaheim, California, United States, 92802VIEW ON MAP (******************************************************************************************************************************************************************** **Schedule** Full Time **Located Remotely?** N **Position Type** Management **Pay Range:** $71,000 - $95,000 annually **Bonus Eligible:** Y **JOB SUMMARY** Directs and motivates team while personally assisting in providing high quality service based on requirements and standards. Monitors and controls financial and administrative responsibilities including asset protection. Provides clear and concise communications to everyone having ownership in the success of the event. Identifies training opportunities and plans a strategy to accomplish goals. **CANDIDATE PROFILE** **Education and Experience** - High school diploma or GED; 2 years' experience in the event management, food and beverage, or related professional area. **CORE WORK ACTIVITIES** **Managing Banquet Operations** - Projects supply needs for the department, (e.g., tables, and chairs, banquet tables, meeting sets, props). - Applies knowledge of all laws, as they relate to an event. - Understands the impact of Banquet operations on the overall success of an event and manages activities to maximize customer satisfaction. - Adheres to and reinforces all standards, policies, and procedures. - Maintains established sanitation levels. - Manages departmental inventories and maintains equipment. - Schedules Event Services staff to forecast and service standards, while maximizing profits. - Assists team in developing lasting relationships with groups to retain business and increase growth. **Participating in and Leading Banquet Teams** - Sets goals and delegates tasks to improve departmental performance. - Conducts monthly department meetings with the Banquet team. - Applies and continually broadens knowledge of food and wine pairings and cuisine with emphasis on current event trends. - Acts as a liaison to the kitchen staff. - Leads shifts and actively participates in the servicing of events. **Executing Event Services Operations and Maintaining Inventories** - Attends pre-event meetings as needed to understand group needs. - Establishes consistent standards for meeting room sets and VIP meeting room sets. - Conducts function room inspections prior to each function to verify the room is set according to specifications. - Maintains cleanliness and sanitation standards in all event operation areas. - Acts as a liaison between Banquets, Event Planning, Event Technology teams and the group contact throughout the event. - Projects supply needs for the department (e.g., pads, pens, candy jars, bottled water/water pitchers). - Coordinates routine maintenance to verify a quality meeting facility. - Resolves issues and/or suggest alternatives to previous arrangements if necessary. - Attends and participates in all pertinent meetings. - Leads shifts and actively participates in the servicing of events. - Verifies function rooms are set according to event documentation (Banquet Event Orders, resumes, etc.) and customer requirements. **Verifying and Providing Exceptional Customer Service** - Sets a positive example for guest relations. - Interacts with guests to obtain feedback on product quality and service levels. - Responds to and handles guest problems and complaints. - Encourages employees to provide excellent customer service. - Verifies employees understand expectations and parameters. - Strives to improve service performance. - Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement. - Reviews comment cards and guest satisfaction results with employees. **Conducting Human Resources Activities** - Communicates and executes departmental and property emergency procedures and verifies staff are trained in safety procedures. - Observes service behaviors of employees and provides feedback to individuals. - Monitors progress and leads discussion with staff each period. - Participates in the development and implementation of corrective action plans. - Reviews quarterly Meeting Planner Survey results and participates in the development and implementation of corrective action to address service challenges; focuses on continuous improvement of guest satisfaction. - Attends and participates in all pertinent meetings. - Establishes and maintains open, collaborative relationships with associates and ensures associates do the same within the team. - Conducts associate performance appraisals and provides feedback as needed. - Solicits associate feedback, utilizes an "open door" policy and reviews associate satisfaction results to identify and address associate problems or concerns. - Observes service behaviors of associates and provides feedback to individuals. - Communicates performance expectations in accordance with job descriptions for each position. - Verifies property policies are applied fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process. - Brings issues to the attention of supervisor and/or Human Resources as necessary. - Verifies associates understand expectations and parameters. - Delegates tasks to verify room sets are "on time" and meet Event Service Standards. _At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. Marriott International considers for employment qualified applicants with criminal histories consistent with applicable federal, state and local law._ Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you. JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

Manages security/loss prevention operations on a daily basis. Areas of responsibilities include protection of property assets, employees, guests and property, accident and fire prevention and response. Ensures that all areas of the property are safe and secure. Maintains logs, certifications and documents required by law and Standard Operating Procedures. Strives to continually improve guest and employee satisfaction while maximizing the financial performance of the department. CANDIDATE PROFILE Education and Experience * High school diploma or GED; 4 years experience in the security/loss prevention or related professional area. OR * 2-year degree from an accredited university in Criminal Justice or related major; 2 years experience in the security/loss prevention or related professional area. CORE WORK ACTIVITIES Managing Security/Loss Prevention Operations * Assists in the development and implementation of emergency procedures. * Conducts investigation of all losses of property assets and refers to proper management for disposition. * Deploys security staff to effectively monitor and protect property assets. * Comply with all Corporate Loss Prevention safety and security management guidelines and procedures. * Conduct periodic patrols of entire property and parking areas. * Recognize success across areas of responsibility. * Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others. * Identifies and makes recommendations for minimizing physical hazards and unsafe work practices. * Implements action plans to monitor and control risk. * Maintains required reports and documentation regarding patrols of property and parking areas. * Provides means for obtaining necessary medical attention on a timely basis. Leading Security/Loss Prevention Teams * Attends pre- and post-convention and weekly forecast meetings to understand group needs and gather critical information to communicate to Loss Prevention officers. * Celebrates successes by publicly recognizing the contributions of team members. * Communicates the importance of safety procedures, detailing procedure codes, ensuring employee understanding of safety codes, monitoring processes and procedures related to safety. * Encourages and builds mutual trust, respect, and cooperation among team members. * Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills. * Provides guidance and direction to subordinates, including setting performance standards and monitoring performance. * Provides personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients. * Serves as a role model to demonstrate appropriate behaviors. * Solicits employee feedback, utilizes an "open door" policy and reviews employee satisfaction results to identify and address employee problems or concerns. * Strives to improve service performance. * Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. Ensuring Exceptional Customer Service * Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations. * Empowers employees to provide excellent customer service. * Meet quality standards and customer expectations on a daily basis. * Incorporates guest safety and satisfaction as a component of departmental meetings with a focus on continuous improvement. Conducting Human Resources Activities * Assists in minimizing cost of accident claims through aggressive claims management. * Brings issues to the attention of Human Resources as necessary. * Completes proper documentation and reports all employee accident and general liability incidents to Claims Reporting Service. * Conducts hourly employee performance appraisals according to Standard Operating Procedures. * Complete disciplinary procedures and documentation according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process. * Administer property policies fairly and consistently. * Maintain first aid and CPR certifications required for Loss Prevention officers. * Handles guest problems and complaints. * Identifies the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others. * Provides services that are above and beyond for customer satisfaction and retention. Additional Responsibilities * Analyzes information and evaluating results to choose the best solution and solve problems. * Develops and maintains a working relationship with local law enforcement authorities. * Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner. * Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. Marriott International considers for employment qualified applicants with criminal histories consistent with applicable federal, state and local law.

The Laundry Attendant (LA) works with the Housekeeping Management Team to work in the commercial laundry facility, to include cleaning and storing linens in a timely, organized manner to ensure that hotel's laundry and linen needs are met. The LA may be scheduled clean guest rooms and public space areas, in accordance with brand time, product and placement standards to ensure total guest satisfaction. Job Description DUTIES AND RESPONSIBILITIES: Deliver on the promise of Sonesta Service in all interactions with guests and clients according to the Sonesta G.U.E.S.T. standards. Receive soiled and sort all articles by kind, color and degree of soil. Inspect all laundry and linens and records all damaged or stained items. Operate washers and dryers according to hotel standards and manufacturers' guidelines. Monitor laundry supplies and equipment to ensure they are sufficient and in working order. Fold and store clean linens, report damages to supervisor. Clean and service assigned rooms or areas according to established standards and procedures including making beds, dusting, vacuuming, cleaning and sanitizing bathrooms, removing trash, etc. May include cleaning the kitchen area, room refrigerator, microwave, coffee maker, dishware, etc. Notify supervisor when service is completed so rooms may be sold or occupied. Report any room unable to be serviced to supervisor according to established procedures. Report needed repairs or unsafe conditions to supervisor. Respond to guest complaints, special requests and ensure corrective action is taken to achieve complete guest satisfaction. Minimize waste of supplies and amenities within all areas of the laundry and housekeeping. Handle all lost and found items according to established procedures. May regularly assist with deep cleaning projects. Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management. Ensure compliance with federal, state and local laws regarding health and safety services. Perform other duties as assigned. QUALIFICATIONS AND REQUIREMENTS: Some previous commercial laundry experience preferred. Previous background from the extended stay industry preferred. Ability to speak, read, and write fluent English is preferred; other languages beneficial. Basic reading, writing and mathematical abilities are preferred. Frequently standing up, bending, climbing, kneeling, and moving about the facility. Carrying, lifting or pulling items weighing up to 75 pounds. Will be required to regularly use commercial cleaning chemicals. Will be required to work mornings, evening, weekends, and holidays. Additional Job Information/Anticipated Pay Range Pay Range: $20.00-$22.00/hr. Base pay offered may vary depending on various factors including but not limited to job related knowledge, skills and job specific/overall experience Benefits Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including: Medical, Dental and Vision Insurance Health Savings Account with Company Match 401(k) Retirement Plan with Company Match Paid Vacation and Sick Days Sonesta Hotel Discounts Educational Assistance Paid Parental Leave Company Paid Life Insurance Company Paid Short Term and Long Term Disability Insurance Various Employee Perks and Discounts Hospital Indemnity Critical Illness Insurance Accident Insurance Sonesta is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.

**Why We're Here** We believe heartfelt, human connections make people's lives better. Especially the people who work here. Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the goal then, and it is still our purpose today. Your work here has meaning. You're here to improve the lives of coworkers, guests, owners, communities, and together we make that happen. It's what drives all that we do. Every day you can improve lives in your own, unique way and you can expect the same in return. It all starts with you. **How We're Different** Our San Francisco-born entrepreneurial spirit and zest for life kick started this culture in 1981, and it shines through to this day. It all flows from you. The lively, rebellious, genuine you - with your diverse background, talents, experiences, and plucky personality - is fully welcome, and celebrated here. Because we know that when people can be themselves at work, they shine. That's what we seek out and celebrate. It's people of all kinds who share a knack for creativity and self-leadership. People who don't need to be told what to do to get things done. People who have an innate passion for making others' lives better. It adds up to a work environment that's a bit quirky, irreverent, exciting, uncommon, empowering, and downright exceptional. Guests feel it; you'll feel it too. **What You'll Do** Maintain a clean dining area by bussing tables in an efficient, courteous and accurate manner all the while providing outstanding service to our guests along the way. Act as an advocate for the restaurant, be a creator of ridiculously personal experiences, and develop relationships with guests that will compel them to return. This part-time role consists of shifts on Fridays and Saturdays only. **Some of your responsibilities include:** + Clean and set tables to restaurant standards. + Deposit dishes appropriately in the dish-room or specified area. + Pull dirty plates from tables while guests are still seated. + Serve beverages promptly. + Stock bussing stations. + Clean stations, including sweeping floor using the tools provided. + Perform buffet set-up and refill if needed. + Assist other restaurant personnel with tasks when necessary such as expediting food to tables. + We all wear multiple hats here at Kimpton. You may need to take on responsibilities outside of this job description at times, as we all do. **What You Bring** + 1 year of experience in a similar or supportive role is preferred. + Food Handler Certification (if applicable). + Knowledge or ability to learn the restaurant point-of-sale system, ability to prioritize multiple tasks in a dynamic environment. + Hardworking, dedicated, with a real passion for hospitality. + Flexible schedule and are able to work mornings, weekends, and holidays when needed. Differences make a difference. We are committed to creating a culture that reflects the diversity of our hotel and restaurant guests. With that goal in mind, we encourage each of our employees to understand, accept, and celebrate differences among people. That includes different personalities, lifestyles, work styles, education, and experience. We also welcome and embrace people of all races, ethnicities, ages, religions, physical abilities, sexual orientation, gender identities and genders. For our complete EEO policy click here (**************************************************************************************************************** . **Be Yourself. Lead Yourself. Make it Count.**

Position has responsibility for supervising and coordinating activities of employees delivering spa services, including salon, skin care, program coordination, reservations, reception desk, massage and locker room areas. Position focuses on ensuring guest and employee satisfaction and achieving the operating budget. CANDIDATE PROFILE Education and Experience • High school diploma or GED; 2 years experience in the spa, guest services, or related professional area. CORE WORK ACTIVITIES Supporting Management of Spa Operations and Budgets • Assumes the responsibilities of the Spa Director in his/her absence. • Ensures all employees have the proper supplies, equipment and uniforms. • Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management of department. • Manages supplies and equipment inventories within budget. • Maintains cleanliness of spa and related areas and equipment. • Understands the impact of department's operations on the overall property financial goals and objectives and managing to achieve or exceed budgeted goals. Ensuring and Delivering Exceptional Customer Service • Sets a positive example for guest relations. • Interacts with guests to obtain feedback on product quality and service levels. • Handles guest problems and complaints. • Empowers employees to provide excellent customer service. • Emphasizes guest satisfaction during all departmental meetings and focusing on continuous improvement. • Strives to improve service performance. Conducting Human Resources Activities • Solicits employee feedback, utilizing an “open door” policy and reviewing employee satisfaction results to identify and address employee problems or concerns. • Ensures employees understand expectations and parameters. • Brings issues to the attention of the department manager and Human Resources as necessary. • Observes service behaviors of employees and providing feedback to individuals. • Participates in employee progressive discipline procedures. • Participates in an on-going employee recognition program. • Reviews comment cards and guest satisfaction results with employees. • Supports a Spa orientation program for employees to receive the appropriate new hire training to successfully perform their job. • Supervises on-going training initiatives and conducting training when appropriate. • Establishes and maintains open, collaborative relationships with employees and ensuring employees do the same within the team. • Celebrates successes and publicly recognizes the contributions of team members. • Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process. • Assists the Spa Director in managing the day-to-day operations of the spa as necessary. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. Marriott International considers for employment qualified applicants with criminal histories consistent with applicable federal, state and local law.

Sonesta Irvine Orange County Airport is offering a great opportunity for you to bring your maintenance engineering career to our hotel where you can make a difference in our guest experience daily. As a maintenance engineer on our team, you are responsible for keeping all equipment in good working order with routine repairs and preventative maintenance checks. You will assist others on the team including the Director of Engineering on building and grounds maintenance. You will provide a safe environment for our guests and the hotel staff by meeting all safety standards. Our environment provides great opportunities to grow. Many of the engineering team members have been on board for over 10 years. This is your opportunity to put your stamp on this exciting property and set your pace for your future career in hospitality maintenance. Job Description Fundamental Requirements: Make repairs to the hotel air conditioning system: change filters, clean coils, replace motors. Perform preventive maintenance on all equipment (i.e. boilers, chillers, HVAC-Heating Ventilation and Air Conditioning, electrical, etc.). Take the required readings on equipment. Test cooling tower and record readings. Replace and program televisions as needed. Replace light switches, receptacles, light bulbs, and fixtures. Perform furniture repair. Replace and repair pumps. Perform plumbing repairs (i.e. clogged drains, copper pipe, change washers, change handles, drain fittings, etc). Understand and be able to read blueprints and wiring diagrams. Trace and repair all types of water lines. Troubleshoot and repair kitchen equipment. Maintain repair and preventive maintenance records. Perform and maintain work to local, state and federal codes. Test, clean and repair swimming pools and spas. Paint designated areas. Repair and finish sheetrock. Repair all types of wall coverings. Repair and program hotel electronic lock system. Physical requirements: Flexible and long hours sometimes required. Heavy work - Exerting in excess of 100 pounds of force occasionally, and/or in excess of 50 pounds of force frequently and/or in excess of 20 pounds constantly to lift, carry, push, pull, or otherwise move objects Additional Job Information/Anticipated Pay Range $24.00-$26.00. Base pay offered may vary depending on various factors, including but not limited to: job related knowledge, skills and job specific/overall experience Benefits Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including: Medical, Dental and Vision Insurance Health Savings Account with Company Match 401(k) Retirement Plan with Company Match Paid Vacation and Sick Days Sonesta Hotel Discounts Educational Assistance Paid Parental Leave Company Paid Life Insurance Company Paid Short Term and Long Term Disability Insurance Various Employee Perks and Discounts Hospital Indemnity Critical Illness Insurance Accident Insurance Sonesta is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.

Manages the purchasing of supplies and products used at a location. Formulates an approved vendors list encompassing all categories. Purchases and approves payment of items following the correct procedures that have been established. CANDIDATE PROFILE Education and Experience * 4-year bachelor's degree in Finance and Accounting or related major; or a minimum of 4 years' experience in Purchasing or a related field. CORE WORK ACTIVITIES Managing Work, Projects, and Policies * Generates and provides accurate and timely results in the form of reports, presentations, etc. * Compiles, codes, categorizes, calculates, tabulates, audits, or verifies information or data. * Ensures compliance with all brand established systems and procedures. * Creates a Purchase Requisition/Purchase Order System for the property and ensures employees are trained on this system. * Conducts inventories. * Ensures accurate administration of all invoices and adheres to proper bookkeeping procedures. * Maintains operations by developing policies and procedures. * Ensures compliance with all applicable laws and regulations. * Ensures inspection of all deliveries to verify accuracy and quality of product. * Ensures compliance with food handling and sanitation standards. * Implements and enforces all control procedures for property goods entering through the purchasing/receiving areas. * Ensures staff is properly trained regarding procedures, sanitation, equipment handling and chemical usage. * Ensures compliance with sanitary procedures. * Maintains inventory controls for proper levels, dating, rotation, requisitions etc. Leading Purchasing Operations * Supervises operations of Purchasing Department. * Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. * Ensures employees understand expectations and parameters. * Communicates performance expectations in accordance with job descriptions for each position. * Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team. * Solicits employee feedback and uses an "open door policy." * Supports a departmental orientation program for employees to receive the appropriate new hiring training to successfully perform their job. * Reviews employee satisfaction results to identify and address employee problems or concerns. * Ensures property policies are administered fairly and consistently. Demonstrating and Applying Accounting Knowledge * Demonstrates knowledge of job-relevant issues, products, systems, and processes. * Uses computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information. * Uses relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards. * Keeps up-to-date technically and applying new knowledge to your job. * Demonstrates knowledge of budgets, operating statements and payroll progress reports as needed to maintain financial management of the department. Maintaining Finance and Accounting Goals * Submits reports in a timely manner, ensuring delivery deadlines. * Ensures profits and losses are documented accurately. * Achieves and exceeds goals including performance goals, budget goals, team goals, etc. * Develops specific goals and plans to prioritize, organize, and accomplish your work. * Monitors all taxes that apply, ensuring that taxes are current, collected and/or accrued. * Manages to achieve or exceed budgeted goals. * Manages department's controllable expenses to achieve or exceed budgeted goals. Additional Responsibilities * Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. * Empowers employees to provide excellent customer service. * Keeps departments informed by confirming and clarifying purchase orders or contracts. * Analyzes information and evaluates results to choose the best solution and solve problems. * Provide direction and assistance to other organizational units regarding accounting and budgeting policies and procedures, and efficient control and utilization of financial resources. * Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. Marriott International considers for employment qualified applicants with criminal histories consistent with applicable federal, state and local law.

The Night Auditor (NA) is responsible for accurately balancing all hotel income and expenses for every 24 hour hotel operating period. The NA also acts as a Guest Service Agent for the overnight front desk shift at the hotel. The NA is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk. The NA will act as the hotel system liaison during night hours. The NA will call in and open tickets with Opera, SynXis, or system support during the overnight hours if a system fails or issues occur. Job Description DUTIES AND RESPONSIBILITIES: Deliver on the promise of Sonesta Service in all interactions with guests and clients according to the Sonesta G.U.E.S.T. standards. Balance and audit room revenue, food and beverage revenue and telephone revenue for accuracy; assist in the preparation of all reports relevant to daily revenues. Balance and audit all room tax charges, cashier reports, and guest house accounts for accuracy. Complete and transmit daily management/accounting reports with any supporting documentation ensuring the accurate accounting of the hotel revenues and expenses. Prepare General Manager daily, weekly and month end reporting packs. Assist in the set up the complimentary breakfast service to include hot and cold food service, juice and coffee stations, and all supplies. Assist in the washing, drying, and folding of hotel laundry. Act as the security point of contact during various times in the shift. Communicate with the Operations Manager to resolve accounting discrepancies and to request or provide information. Register guests, issue room keys, and provide information on hotel services, room location, and Travel Pass rewards program. Answer phones in a prompt and courteous manner. Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/ securing assigned bank. May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel; process cancellations, revisions, and information updates on changes. Up-sell rooms where possible to maximize revenue. Follow the overall seasonal demand reservation strategy as communicated by the hotel management team with regard to room type and length of stay pricing. Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management. Service the shoppe and the pour by ensuring guests receive the service and products offered by the hotel. Follow all local laws with regard to alcoholic beverage sales. Ensure guest special requests are fulfilled and proper delivery of guest services is delivered. Issue, control and release guest safe-deposit boxes. Comply with federal, state and local laws regarding health, safety, and alcohol services. Perform other duties as assigned. QUALIFICATIONS AND REQUIREMENTS: High School diploma or equivalent required. One year of previous hotel experience preferred. Previous background from the extended stay industry preferred. Reading and writing skills are utilized when compiling department records, guest registration and reservation information Ability to speak, read, and write fluent English; other languages beneficial. Professional verbal and written communication skills. Mathematical skills, including basic math, percentages, and variances preferred. Problem solving, reasoning, motivating, organizational and training abilities preferred. Experience with Microsoft Office and Opera systems preferred. Valid driver's license required. Frequently standing up, bending, climbing, kneeling, and moving about the facility. Carrying, lifting or pulling items weighing up to 50 pounds. Frequently handling objects and equipment. Standing for extended periods of time. Will be required to obtain a ServSafe certification. May be required to obtain a TIPS certification. Will be required to work mornings, evening, weekends, and holidays. Additional Job Information/Anticipated Pay Range The hourly compensation for this position ranges $22 to $24 per hour based on various factors including but not limited to job related knowledge, skills, and job specific experience/overall experience. Benefits Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including: Medical, Dental and Vision Insurance Health Savings Account with Company Match 401(k) Retirement Plan with Company Match Paid Vacation and Sick Days Sonesta Hotel Discounts Educational Assistance Paid Parental Leave Company Paid Life Insurance Company Paid Short Term and Long Term Disability Insurance Various Employee Perks and Discounts Hospital Indemnity Critical Illness Insurance Accident Insurance Sonesta is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

**Additional Information** **Job Number** 25197886 **Job Category** Housekeeping & Laundry **Location** The Ritz-Carlton Laguna Niguel, One Ritz Carlton Drive, Dana Point, California, United States, 92629VIEW ON MAP (*********************************************************************************************************************************************************************** **Schedule** Full Time **Located Remotely?** N **Position Type** Management **Pay Range:** $106,000 - $142,000 annually **Bonus Eligible:** Y **JOB SUMMARY** Manages housekeeping functions and staff on a daily basis to ensure property guest rooms, public space and employee areas are clean and well maintained. Directs and works with team to successfully execute all housekeeping operations. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Responsible for inspecting areas of responsibilities and following up with a plan for improving results. **CANDIDATE PROFILE** **Education and Experience** - High school diploma or GED; 3 years experience in housekeeping or related professional area. OR - 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 3 years experience in housekeeping or related professional area. **CORE WORK ACTIVITIES** **Managing Housekeeping Operations and Budgets** - Ensures compliance with all housekeeping policies, standards and procedures. - Understands the importance of department's operation on the overall property financial goals and educates staff on details as appropriate. - Reviews staffing levels to ensure the guest service, operational needs and financial objectives are met. - Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments. - Inventories stock to ensure adequate supplies. - Supervises an effective inspection program for all guestrooms and public space. - Understands the impact of department's operations on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals. - Ensures all employees have proper supplies, equipment and uniforms. - Communicates areas that need attention to staff and follows up to ensure understanding. - Supervises daily housekeeping shift operations and ensures compliance with all housekeeping policies, standards and procedures. - Participates in departmental meetings and continually communicates a clear and consistent message regarding the departmental goals to produce desired results. **Conducting Human Resources Activities** - Uses all available on the job training tools to train new room attendants and provide follow-up training as necessary. - Establishes and maintains open, collaborative relationships with employees and ensures employees do the same with them. - Schedule employees to business demands and for tracks employee time and attendance. - Ensures employees understand expectations and parameters. - Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to policy. - Observes service behaviors of employees and provides feedback to individuals. - Ensures employee recognition is taking place on all shifts. - Solicits employee feedback, utilizes an "open door" policy, and reviews employee satisfaction results to identify and address employee problems or concerns. - Participates in employee progressive discipline procedures. - Review employee satsifaction results. - Participates in interviewing and hiring of team members with the appropriate skills. **Ensuring Exceptional Customer Service** - Sets a positive example for guest relations. - Participates in the development and implementation of corrective action plans to improve guest satisfaction. - Empowers employees to provide excellent customer service. - Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement. - Responds to and handles guest problems and complaints. - Strives to improve service performance. _At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. Marriott International considers for employment qualified applicants with criminal histories consistent with applicable federal, state and local law._ At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world's top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests. Your role will be to ensure that the "Gold Standards" of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with. In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

The Maintenance Engineer (ME) performs general maintenance work to ensure hotel physical plant quality and safety standards are achieved and maintained. The ME takes care of the building, equipment and grounds of the hotel. This position will perform maintenance and repairs, and preventative maintenance, to all areas of the hotel. Job Description DUTIES AND RESPONSIBILITIES: Deliver on the promise of Sonesta Service in all interactions with guests and clients according to the Sonesta G.U.E.S.T. standards. Take responsibility for and inform management of hazardous situations, emergencies or threats to the security of guests, associates or hotel assets. Complete work orders such as replacing ceiling titles, filters, light bulbs, patching vinyl, painting, repairs to pipe lines, toilets, sinks, kitchen and laundry equipment, etc. Perform preventative maintenance duties as assigned. Monitor efficiency of equipment and electrical systems such as air conditioning controls, guests entrance/access doors, television sets, and lighting systems; make minor repairs and/or replacements to ensure proper operation and maximum efficiency. Refurbish furniture and fixtures such as cabinets, tables, chairs, doors, windows, counters. Paint and finish furniture and fixtures in guest rooms, if needed. Maintain the safety and cleanliness of exterior of the facility, grounds, pool and exercise/sport facilities (including property signs, lighting and snow removal). Follow procedures that ensure the security of inventory and assets such as tools, supplies, equipment, furniture, televisions, etc. Maintain front entrance area, parking lot, and street entrance in a clean and presentable manner. Ensure that assigned equipment is prepared and operational for the following day's work. Perform maintenance and repair work on the interior and exterior of buildings, hotels rooms and contents, laundry and kitchen/refrigeration equipment, lighting, heating, air conditioning (HVAC), ventilation, and water treatment systems, and swimming pool (if applicable), etc. Perform preventive maintenance as outlined in the PM Works program. May include and is not limited to: Inspect building, furniture, bathrooms, guest rooms, and all equipment to ensure it is functioning properly and efficiently, read and record mechanical and other meters to ensure effective energy management, and maintain inspection log and records of scheduled work and repairs. Promote teamwork and quality service through daily communication and coordination with other departments. Comply with federal, state and local laws regarding health, and safety services. Perform other duties as assigned. QUALIFICATIONS AND REQUIREMENTS: Advanced vocational training plus two years of experience in general building maintenance or construction, or equivalent combination of education and experience. Previous background from the extended stay industry or apartment building maintenance preferred. Knowledge of basic plumbing, carpentry, electricity, and equipment mechanics. Ability to speak, read, and write fluent English; other languages beneficial. Reading and writing abilities are required in order to receive instructions for the day and/or to read equipment manuals including safety information. Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances. Problem solving, reasoning, motivating, organizational and training abilities. Valid driver's license required. Frequently standing up, bending, climbing, kneeling, and moving about the facility. Frequently handling objects and equipment to maintain the facility. Will be required to regularly use commercial chemicals Carrying, lifting or pulling items weighing up to 75 pounds. Will be required to work mornings, evening, weekends, and holidays. Additional Job Information/Anticipated Pay Range $24 - $26. Base pay offer may vary depending on various factors, including but not limited to job related knowledge, skills and job specific/overall experience. Benefits Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including: Medical, Dental and Vision Insurance Health Savings Account with Company Match 401(k) Retirement Plan with Company Match Paid Vacation and Sick Days Sonesta Hotel Discounts Educational Assistance Paid Parental Leave Company Paid Life Insurance Company Paid Short Term and Long Term Disability Insurance Various Employee Perks and Discounts Hospital Indemnity Critical Illness Insurance Accident Insurance Sonesta is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.

The Steward works with the culinary team to clean and sanitize pots, pans, utensils, the kitchen and other kitchen equipment, in accordance with time, product and placement standards to ensure total guest satisfaction. Job Description * Maintain a high standard of cleanliness and orderliness in all kitchens, back dock, dumpster and utility work areas. * Heavy-duty cleaning of ovens, grills, sinks, walls, floors, walk-in refrigerators and freezers, and other heavy kitchen equipment. * Maintain a clean and sanitary environment with knowledge of proper handling, storage, and sanitation. * Be able to properly use chemicals to sanitize and know the MSDS information of each. * Service food for the Employee Cafeteria as specified by the Chef or Kitchen Supervisor. * Operate the dishwashing equipment to ensure that all china, glass, and silver are cleaned thoroughly and sanitation of such is maintained. * Return all clean china, glass, and silver to its proper storage location using care to minimize breakage. * Knowledge of proper safe handling techniques for all chemicals used. * Empty garbage from the Food and Beverage areas into the hotel dumpster. * Know the location and operation of all fire extinguishing equipment. * Practice safe work habits at all times to avoid possible injury to self or other employees. * Follow the proper procedures in the breakdown, cleaning and reassembling of all kitchen equipment, as needed. * Follow all sanitation standards. * Assist in the setup and breakdown of the restaurant buffet as required. * Assist Banquets by supplying china, glass, and silver as required by business demand. * Breakdown and store necessary equipment as needed. * Report any maintenance needed on equipment. * Change the water on the dishwashing machine. * Wash, rinse, sanitize, sort, and store all pots, glasses, china, silver, and flatware. * Clean and organize all designated areas to include sweeping, mopping, and washing floors. * Be able to support any position in the Kitchen that is in need of help. * Be able to operate and maintain the cleanliness of all kitchen equipment. * Maintain a "Clean As You Go" policy. Additional Job Information/Anticipated Pay Range Pay range $20.20 - $22.30 per hour. The base pay offered may vary based on various factors, including but not limited to job-related knowledge, skills, and specific/overall Benefits Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including: * Medical, Dental and Vision Insurance * Health Savings Account with Company Match * 401(k) Retirement Plan with Company Match * Paid Vacation and Sick Days * Sonesta Hotel Discounts * Educational Assistance * Paid Parental Leave * Company Paid Life Insurance * Company Paid Short Term and Long Term Disability Insurance * Various Employee Perks and Discounts * Hospital Indemnity * Critical Illness Insurance * Accident Insurance Sonesta is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.

Why We're Here We believe heartfelt, human connections make people's lives better. Especially the people who work here. Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the goal then, and it is still our purpose today. Your work here has meaning. You're here to improve the lives of coworkers, guests, owners, communities, and together we make that happen. It's what drives all that we do. Every day you can improve lives in your own, unique way and you can expect the same in return. It all starts with you. How We're Different Our San Francisco-born entrepreneurial spirit and zest for life kick started this culture in 1981, and it shines through to this day. It all flows from you. The lively, rebellious, genuine you - with your diverse background, talents, experiences, and plucky personality - is fully welcome, and celebrated here. Because we know that when people can be themselves at work, they shine. That's what we seek out and celebrate. It's people of all kinds who share a knack for creativity and self-leadership. People who don't need to be told what to do to get things done. People who have an innate passion for making others' lives better. It adds up to a work environment that's a bit quirky, irreverent, exciting, uncommon, empowering, and downright exceptional. Guests feel it; you'll feel it too. What You'll Do Assist the bartender with stocking, cleanliness, equipment handling and maintenance. When necessary, serve food and beverages for the guests and service staff. All functions are carried out to maintain an environment of teamwork and to provide outstanding service to our guests. You'll act as an advocate for the bar/restaurant, be a creator of ridiculously personal experiences, and develop relationships with guests that will compel them to return. Some of your responsibilities include: Greet and welcome our guests. Check the service stations and tables to ensure accurate set-up and cleanliness. Assist the restaurant dining services (if necessary), when and where appropriate. Perform all necessary sidework, setup, and breakdown of the bar. Follow uniform and grooming specifications. Clean and change trash cans, fill and clean ice bins, stock beer, wine, juice, and other beverages. Clean shelving, stainless steel, mixers, cups, blenders and soda guns. Unpack deliveries, stock bar and change beer kegs. Notify a manager if a guest is becoming intoxicated or rude to other guests. We all wear multiple hats here at Kimpton. You may need to take on responsibilities outside of this job description at times, as we all do. What You Bring 1 year of experience in a similar or supportive role is preferred. Food Handler and Alcohol Awareness Certification (if applicable). Able to prioritize multiple tasks in a dynamic environment. Able to learn, retain, and present product, menu, and allergy information to guests. Knowledge or ability to learn the restaurant point-of-sale system. Restaurant inventory and invoicing software proficiency is preferred. Hardworking, dedicated, with a real passion for hospitality. Flexible schedule and are able to work evenings, weekends, and holidays when needed. Differences make a difference. We are committed to creating a culture that reflects the diversity of our hotel and restaurant guests. With that goal in mind, we encourage each of our employees to understand, accept, and celebrate differences among people. That includes different personalities, lifestyles, work styles, education, and experience. We also welcome and embrace people of all races, ethnicities, ages, religions, physical abilities, sexual orientation, gender identities and genders. For our complete EEO policy click here. Be Yourself. Lead Yourself. Make it Count.

The director of guest services manages the daily operations of the Front Desk staff, bell staff and reservations. The role's primary responsibilities are to provide leadership, drive results, promote and implement property-wide strategies that will increase guest satisfaction, reduce employee turnover, maintain revenue and payroll budgets, and meet or exceed productivity goals. Principal duties and responsibilities (Essential Functions) include: Operational/Functional: Manage day-to-day operations to ensure quality and standards meet the expectations of the guests and employees, including check-in/checkout processes. Promote teamwork and quality service through daily communication and coordination with other departments (including housekeeping and maintenance). Personally ensure VIPs receive a superb experience including room inspections and greeting upon arrival. Review resumes for arriving groups; organize and coordinates master accounts and group special requests. Maintain appropriate inventory of supplies and operating equipment including ordering and receiving. Ensure all Sonesta safety and sanitation standards are adhered to. Respond to guest complaints and ensure proper follow-up is completed. Serve as “Manager on Duty” as required and respond to emergency situations as needed. Maintain high standards of personal appearance and grooming. Strategy and Planning: Prepare weekly work schedules in accordance with staffing guidelines and labor forecast and adjust schedules throughout the week to meet business demands. Analyze guest satisfaction data to develop and implement plans to achieve established goals related to guest satisfaction scores. Coordinate projects that require floor condensing and room inventory changes. Financial Management: Achieve budgeted revenues, control labor costs & expenses, and maximize profitability within all areas of the Front Office. Manage staffing levels to ensure that guest service, operational needs and financial objectives are met. Maintain procedures for security of monies, credit and financial transactions, and guest security. Actively participate and advise in the budget and forecasting processes which support the overall objectives of the hotel. Managing your Team: Attract, hire, and motivate your team. Ensure all staff are properly trained in systems, hotel policies, security and cash handling procedures, service standards, local laws and have the tools and equipment needed to effectively carry out their job functions. Conduct pre-shift meetings with staff and review all information pertinent to the day's business. Monitor, measure, and recognize performance of employees, including promotion recommendations. Coach team by providing specific feedback to improve knowledge, skills and performance. Ensure employees are treated fairly and equitably. Handle employee issues in a professional and timely manner. Leading with Passion: Utilize and collaborate with resources across different departments and corporate offices. Motivate employees to perform to their highest standard and establish a trusting environment to enrich the culture. Focus on the mission and well-being of the departments, hotel and company. Lead by example and operate with integrity and respect. Inspire your team to embrace and demonstrate Sonesta's core values and guest service standards. Work Environment The person in this role works mostly in a service environment, with some office time reserved for administrative tasks. Physical Demands The person in this role may be exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently. The person in this role may be carrying, lifting or pulling items weighing up to 50lbs and pushing and/or pulling approximately 200lbs. The person in this role will frequently stand and move about the hotel. Expected Hours of Work Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. Must be flexible to work various day and various shifts of the week to include weekends, holidays, days, nights and overnight. Ten-to-twelve-hour shifts are sometimes required. Qualifications and Skills To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. High school graduate, some college or equivalent. A 4-year college degree and at least 1 year of related experience is preferred. Supervisory experience required. Must have a minimum of 2 years' experience as a Front Desk Manager. Experience in a hotel or a hospitality-related field preferred. Excellent communication abilities are crucial for coordinating with other departments Proficiency with computer applications such as Excel, Word, Outlook, and PowerPoint. Company Overview Sonesta Welcome to Sonesta. These three simple words could open a whole new world to you. Each of the hotels and resorts in the Sonesta Collection provides a unique experience unrivalled in the hotel industry. Sprung from the classic hoteliers of the mid-20th century, Sonesta enjoys a rich history celebrating nearly 80 years in hospitality. We offer a diverse and distinctive portfolio of nearly 60 properties across 3 continents, each providing an authentic visit delightfully reflecting the culture and personality of its destination. We aspire to greet every Sonesta guest with a spirit of warmth and welcome, proudly exceeding our guests' expectations. Those aspirations extend deep into the heart of our hotels - right into the lives of our employees. In fact, we consider ourselves more than a hotel management company - we're a member of the communities we serve. At our core, we celebrate the individuality of everyone who walks through our doors. For our employees, that means we ensure they develop the skills and tools they need to do their job and exceed even their own expectations. We invite you to discover what you have been missing at Sonesta. Join us - we can't wait to meet you! All qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. The statements in this are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job. This position is classified as exempt and is not subject to overtime in accordance with Federal and State Regulations. This job description is subject to change at any time. Additional Job Information/Anticipated Pay Range Pay range $81,000 to 90,000. Base pay offered may vary depending on various factors including but not limited to job related knowledge, skills, and job specific/overall experience Benefits Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including: Medical, Dental and Vision Insurance Health Savings Account with Company Match 401(k) Retirement Plan with Company Match Paid Vacation and Sick Days Sonesta Hotel Discounts Educational Assistance Paid Parental Leave Company Paid Life Insurance Company Paid Short Term and Long-Term Disability Insurance Various Employee Perks and Discounts Hospital Indemnity Critical Illness Insurance Accident Insurance Sonesta is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered. Benefits Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including: Medical, Dental and Vision Insurance Health Savings Account with Company Match 401(k) Retirement Plan with Company Match Paid Vacation and Sick Days Sonesta Hotel Discounts Educational Assistance Paid Parental Leave Company Paid Life Insurance Company Paid Short Term and Long Term Disability Insurance Various Employee Perks and Discounts Hospital Indemnity Critical Illness Insurance Accident Insurance Sonesta is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

**Why We're Here** We believe heartfelt, human connections make people's lives better. Especially the people who work here. Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the goal then, and it is still our purpose today. Your work here has meaning. You're here to improve the lives of coworkers, guests, owners, communities, and together we make that happen. It's what drives all that we do. Every day you can improve lives in your own, unique way and you can expect the same in return. It all starts with you. **How We're Different** Our San Francisco-born entrepreneurial spirit and zest for life kick started this culture in 1981, and it shines through to this day. It all flows from you. The lively, rebellious, genuine you - with your diverse background, talents, experiences, and plucky personality - is fully welcome, and celebrated here. Because we know that when people can be themselves at work, they shine. That's what we seek out and celebrate. It's people of all kinds who share a knack for creativity and self-leadership. People who don't need to be told what to do to get things done. People who have an innate passion for making others' lives better. It adds up to a work environment that's a bit quirky, irreverent, exciting, uncommon, empowering, and downright exceptional. Guests feel it; you'll feel it too. **What You'll Do** You'll be responsible for sales and operations of the catering and private dining departments, and spend your primary time on direct selling. As well as be a liaison between the restaurant and the hotel, and between the client and banquet operations. Responsibilities will also include staying current on industry trends, and you seek creative ways to infiltrate markets and accounts. **Some of your responsibilities include:** + Maintain appropriate balance of account maintenance, prospecting for new business, and build profitable relationships with clients. + Produce marketing plan and assist in developing the annual sales budget with the restaurant team. Implement a monthly action plan in order to meet and exceed the budgeted sales goals. + Complete weekly, monthly, quarterly, and annual production reports; as well as weekly and monthly sales activity reports. + Assist the Director of Catering in developing specific goals and strategies in assigned territory to positively impact revenues. + Detailed knowledge of property, space, capacities, concept, and food style (menus). Review and update menus, packages, and upgrades as requested to satisfy client needs and to maximize revenue. + Be familiar with the hotel's competitive set and shared accounts. + Optimally cross-sell with sister restaurants and hotels for referral business. + Communicate a clear sense of strategic direction and goals for assigned territories and markets. + Maintains accurate and detailed notes and traces for accounts within the PMS and Catering Database. + Join and attend appropriate market organizations. + Adhere to the "Sundown Rule" for all client correspondence. + Supervise execution of banquets on occasion. + Expertise of the restaurant's overall layout, rate structure, and capacities. **What You Bring** + 2+ years of hospitality experience, ideally within a restaurant or related banquet setting. + Previous structured sales training course is a plus. + You're highly creative, with strong sales and interpersonal skills! + You've got great communication skills both internally and externally. + Professional phone etiquette, writing skills, and knowledge of Microsoft Office. + Well organized, detail-oriented, with excellent follow-up skills. Differences make a difference. We are committed to creating a culture that reflects the diversity of our hotel and restaurant guests. With that goal in mind, we encourage each of our employees to understand, accept, and celebrate differences among people. That includes different personalities, lifestyles, work styles, education, and experience. We also welcome and embrace people of all races, ethnicities, ages, religions, physical abilities, sexual orientation, gender identities and genders. For our complete EEO policy click here (**************************************************************************************************************** . **Be Yourself. Lead Yourself. Make it Count.**

The Executive Chef sets the tone for Sonesta's Culture of Caring. We expect leaders to focus on creating amazing moments for guests and team members and dig deep to find ways to create success for their team. The Executive Chef is responsible for all aspects of managing the Culinary department by providing the leadership and ensuring the effectiveness and the success of the daily operations of the Kitchen. The Executive Chef is responsible for making sure that food preparation is executed at the highest standards and that food items and kitchen equipment are handled in accordance with safety and sanitation standards. The role's primary responsibility is to drive results through their entire Culinary department. In this role, the Executive Chef is expected to promote and implement property-wide strategies that will increase guest satisfaction, reduce employee turnover, maintain revenue and payroll budgets, meet and exceed productivity goals. Sonesta managers are charged with providing strategic vision, ensuring tactical execution, and actively managing their department to achieve the company's revenue and profitability goals and objectives. The ideal candidate has a passion for building and motivating teams that achieve results. Sonesta managers are guest-focused (both internal and external) and achievement-oriented leaders. Job Description Operational/Functional: * Provide the direction for all day-to-day operations of the Culinary department and ensure the quality and standards are meeting the expectations of the customers and employees. * Write and test recipes. Create menus and food displays and provide guidelines for food presentation to kitchen staff. * Review BEOs, make notes, develop and assign production and preparation tasks accordingly. * Ensure that supplies are ordered, received, and properly stored. Maintain an inventory of supplies and kitchen equipment. * Work with the Catering department to develop special menus for functions and meet with meeting planners as requested. * Meet with guests to seek feedback and ensure food production meet and exceed guest expectations. Respond to guest complaints and ensure proper follow-up is completed. * Monitor payroll, approve timesheets, and process payroll at the end of the pay period. * Interview, hire, train, and promote culinary staff. Provide constructive and consistent feedback and recommend disciplinary action when appropriate. * Ensure all Sonesta safety and sanitation standards are adhered to. * Maintain high standards of personal appearance and grooming. * Perform any other job-related duties as assigned. Strategy and Planning: * Prepare weekly work schedules in accordance with staffing guidelines and labor forecast and adjust schedules throughout the week to meet business demands. * Analyze guest satisfaction data to develop and implement plans to achieve established goals related to guest satisfaction scores. * Coordinate projects that require floor condensing and room inventory changes.Conduct regular inventory of food items and equipment. Financial Management: * Manage department expenses and ensure food cost is reviewed daily. * Achieve budgeted revenues, control labor costs & expenses, and maximize profitability within the Culinary department. * Manage staffing levels to ensure that guest service, operational needs and financial objectives are met. * Actively participate and advise in the budget and forecasting processes which support the overall objectives of the hotel. Managing your Team: * Attract, retain, and motivate your team to uphold company standards and practices. * Ensure employees receive proper training applicable to their position and career aspirations in accordance with company policy and/or local laws. * Conduct pre-shift meetings with staff and review all information pertinent to the day's business. * Monitor, measure, and recognize performance of employees. Conduct the annual performance evaluations. * Coach team by providing specific feedback to improve knowledge, skills and performance. * Ensure employees are treated fairly and equitably. Handle employee issues in a professional and timely manner. Leading with Passion: * Utilize and collaborate with resources across different departments and corporate office. * Motivate employees to perform to their highest standard and establish a trusting environment to enrich the culture. * Focus on the mission and well-being of the departments, hotel and company. * Lead by example and operate with integrity and respect. * Inspire your team to embrace and demonstrate Sonesta's core values and the guest service standards. Qualifications and Skills A candidate for this position must possess the following applicable knowledge, skills and abilities and be able to demonstrate and provide applicable examples to support his/her competency. * Must be able to work in environment that requires physical activity under time constraints. * Must be able to work with all products and food ingredients used in the kitchen. * Excellent verbal and written communication skills. * Excellent interpersonal and customer service skills. * Excellent organizational skills and attention to detail. * Strong analytical and problem-solving skills. * Strong supervisory and leadership skills. * Extensive knowledge of hotel and hospitality industry. * Proficient with Microsoft Word, Excel and PowerPoint. Additional Job Information/Anticipated Pay Range Pay range $115,000 - $120,000 and are eligible for bonus. The base pay offered may vary based on various factors, including but not limited to job-related knowledge, skills, and specific/overall experience. Benefits Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including: * Medical, Dental and Vision Insurance * Health Savings Account with Company Match * 401(k) Retirement Plan with Company Match * Paid Vacation and Sick Days * Sonesta Hotel Discounts * Educational Assistance * Paid Parental Leave * Company Paid Life Insurance * Company Paid Short Term and Long Term Disability Insurance * Various Employee Perks and Discounts * Hospital Indemnity * Critical Illness Insurance * Accident Insurance Sonesta is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Why We're Here We believe heartfelt, human connections make people's lives better. Especially the people who work here. Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the goal then, and it is still our purpose today. Your work here has meaning. You're here to improve the lives of coworkers, guests, owners, communities, and together we make that happen. It's what drives all that we do. Every day you can improve lives in your own, unique way and you can expect the same in return. It all starts with you. How We're Different Our San Francisco-born entrepreneurial spirit and zest for life kick started this culture in 1981, and it shines through to this day. It all flows from you. The lively, rebellious, genuine you - with your diverse background, talents, experiences, and plucky personality - is fully welcome, and celebrated here. Because we know that when people can be themselves at work, they shine. That's what we seek out and celebrate. It's people of all kinds who share a knack for creativity and self-leadership. People who don't need to be told what to do to get things done. People who have an innate passion for making others' lives better. It adds up to a work environment that's a bit quirky, irreverent, exciting, uncommon, empowering, and downright exceptional. Guests feel it; you'll feel it too. What You'll Do In this role, you'll use your knowledge of regional trends, actively respond to financial performance, provide strategic direction for the sales teams, and ensure achievement of Kimpton's short and long term goals. Direct and lead your team to achieve budgeted top-line revenues. Accountable for Sales and Marketing budget to assure appropriate spend. Act as the hotel ambassador by establishing relationships with the community to increase the hotel's exposure. Work tactically with the Director of Revenue Management (DORM), Digital Marketing, and Public Relations teams to ensure a strategically symbolic relationship between all disciplines. Some of your responsibilities include: Provide coaching, mentoring, and training to the sales team, continually assessing their strengths and challenges. Develop marketing and PR initiatives to support sales strategies and activities. Establishes a sense of urgency with the team to understand and anticipate needs. Responsible for working directly with the Regional Director of Sales + Marketing (RDSM) and General Manager in building a clear and credible vision for the hotel. Handles specific accounts assigned by the RDSM. Handles assigned market segment based upon experience and depth of contact base to benefit the hotel. Knowledgeable of competitive set and recommends sales/pricing strategies, service, and product improvements to stay competitive. Responsible for achieving the group rooms and catering revenue budget for hotel. Align with the People & Culture Department (HR), structures, and systems to achieve strategic goals and maximize all revenues. Consistently reviews shifts in market mix with revenue and operations teams and makes deployment/pricing recommendations. Work with IHG Corporate Sellers to communicate specific account needs to impact revenues. Responsible for appropriate identification of key markets and supporting deployment and travel schedule strategies. Responsible for directing all Public Relations efforts including management of the Public Relations firm and collaboration with the Kimpton Home Office PR team. Develop appropriate revenue/production goals with the RDSM's support and approval. Works with DORM and Director of Catering on monthly, quarterly, and annual rooms, budgets, and forecasting. Responsible for management of departmental budgets including forecasting monthly expenses and explanation of variances on P&L. Pulls and analyzes relevant data to develop and recommend appropriate actions. Assist with individual quarterly action plans and quarterly Kimpton Check-Ins for your team. Ensure that accurate and detailed notes/traces of accounts are maintained via Opera and Delphi databases. What You Bring Bachelor's degree in Hotel Administration or Business preferred. 5 years of sales experience. Excellent verbal and written communication skills, computer literacy, and working knowledge of Delphi sales software, Microsoft Office Suite, Tableau etc. Ability to encourage, lead and develop a team by example. Well organized, detail oriented with excellent follow-up and communication skills. Ability to convert vision into specific and tangible actions. Ability to diplomatically deal with difficult situations and people, while exhibiting a consistent level of integrity. Ability to adapt rapidly to evolving market dynamics and needs. Differences make a difference. We are committed to creating a culture that reflects the diversity of our hotel and restaurant guests. With that goal in mind, we encourage each of our employees to understand, accept, and celebrate differences among people. That includes different personalities, lifestyles, work styles, education, and experience. We also welcome and embrace people of all races, ethnicities, ages, religions, physical abilities, sexual orientation, gender identities and genders. For our complete EEO policy click here. Be Yourself. Lead Yourself. Make it Count.

Make sure that details of all events are handled with precision and professionalism. This includes making sure that the venue is set up according to the instructions of the client, catering is arranged for, and that tables and chairs and decor are properly set. Job Description Confer with guests/clients to determine their specific requirements for setting up banquet rooms * Ensure that all details are recorded so that an estimate for services and supplies can be produced * Coordinate efforts of decorators, caterers, and serving staff to help set up banquet rooms and halls * Assist in transporting heavy materials such as staging, tables, and chairs to the banquet hall and provide instructions on how to place them * Check and appropriately adjust room temperature and lights and ensure that electric hook-ups are in working order * Receive materials and supplies from vendors and supplies and ensure that they are properly secured * Provide audio-visual services such as setting up equipment and instructing guests on the appropriate use * Ensure that food services are properly managed by testing dishes to ensure that they conform to taste and quality standards * Set supplies such as pens, pads, and information packs on each table, in accordance with instructions provided by the client * Ensure the cleanliness and maintenance of the banquet areas during and after each event * Greet guests as they arrive at the event and assist them in finding appropriate seats * Replenish beverages and food items as necessary and respond to any special requests from guests Additional Job Information/Anticipated Pay Range Pay Range $29.70-$30.70/hr. Base pay offered may vary depending on various factors including but not limited to job related knowledge, skills and job specific experience/overall experience. Benefits Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including: * Medical, Dental and Vision Insurance * Health Savings Account with Company Match * 401(k) Retirement Plan with Company Match * Paid Vacation and Sick Days * Sonesta Hotel Discounts * Educational Assistance * Paid Parental Leave * Company Paid Life Insurance * Company Paid Short Term and Long Term Disability Insurance * Various Employee Perks and Discounts * Hospital Indemnity * Critical Illness Insurance * Accident Insurance Sonesta is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

The Steward works with the culinary team to clean and sanitize pots, pans, utensils, the kitchen and other kitchen equipment, in accordance with time, product and placement standards to ensure total guest satisfaction. Job Description Maintain a high standard of cleanliness and orderliness in all kitchens, back dock, dumpster and utility work areas. Heavy-duty cleaning of ovens, grills, sinks, walls, floors, walk-in refrigerators and freezers, and other heavy kitchen equipment. Maintain a clean and sanitary environment with knowledge of proper handling, storage, and sanitation. Be able to properly use chemicals to sanitize and know the MSDS information of each. Service food for the Employee Cafeteria as specified by the Chef or Kitchen Supervisor. Operate the dishwashing equipment to ensure that all china, glass, and silver are cleaned thoroughly and sanitation of such is maintained. Return all clean china, glass, and silver to its proper storage location using care to minimize breakage. Knowledge of proper safe handling techniques for all chemicals used. Empty garbage from the Food and Beverage areas into the hotel dumpster. Know the location and operation of all fire extinguishing equipment. Practice safe work habits at all times to avoid possible injury to self or other employees. Follow the proper procedures in the breakdown, cleaning and reassembling of all kitchen equipment, as needed. Follow all sanitation standards. Assist in the setup and breakdown of the restaurant buffet as required. Assist Banquets by supplying china, glass, and silver as required by business demand. Breakdown and store necessary equipment as needed. Report any maintenance needed on equipment. Change the water on the dishwashing machine. Wash, rinse, sanitize, sort, and store all pots, glasses, china, silver, and flatware. Clean and organize all designated areas to include sweeping, mopping, and washing floors. Be able to support any position in the Kitchen that is in need of help. Be able to operate and maintain the cleanliness of all kitchen equipment. Maintain a “Clean As You Go” policy. Additional Job Information/Anticipated Pay Range Pay range $20.20 - $22.30 per hour. The base pay offered may vary based on various factors, including but not limited to job-related knowledge, skills, and specific/overall Benefits Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including: Medical, Dental and Vision Insurance Health Savings Account with Company Match 401(k) Retirement Plan with Company Match Paid Vacation and Sick Days Sonesta Hotel Discounts Educational Assistance Paid Parental Leave Company Paid Life Insurance Company Paid Short Term and Long Term Disability Insurance Various Employee Perks and Discounts Hospital Indemnity Critical Illness Insurance Accident Insurance Sonesta is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.