Sonesta Hotels jobs in Newton, MA - 139 jobs

A luxury hotel brand located in Boston is seeking a Group Sales Manager. In this position, you will manage client relationships, create sales proposals, and achieve revenue targets. The ideal candidate has at least 1-2 years of sales or marketing experience, with hotel sales as a preferred background. If you are looking to be part of a passionate team, this role offers competitive benefits and a chance to grow your career in a prestigious hotel environment. #J-18808-Ljbffr

Hotel: Boston (BOSHA), 510 Atlantic Ave, 02210 Do you see yourself as a Group Sales Manager? What's your passion? Whether you're into scuba diving, chess games or just raising your children, at IHG we're interested in YOU. At IHG we employ people who apply the same amount of care and passion to their jobs as they do their hobbies - people who put our guests at the heart of everything they do. And we're looking for more people like this to join our friendly and professional team. Hotel Overview For 70 years, the InterContinental Brand has been writing the story of international travel and showing guests the InterContinental Life through personalized service, memorable, one of a kind experiences and global etiquette. As part of the largest luxury hotel brand in the world, InterContinental Boston is a landmark of luxury; rated number four on Trip Advisor for Boston hotels, named one of the ‘Best Hotels in the World' by Condé Nast Traveler magazine and featuring a Forbes Four-Star, 4 Diamond AAA rated hotel experience. The property overlooks Boston's historic waterfront, featuring 424 luxurious ultra-modern accommodations with distinctive style and breathtaking waterfront or downtown city views, a full service spa and fitness club, 32,000 square feet of premier meeting and event space, and an array of restaurants and bars influenced by a variety of international flavors. We are looking for passionate people who are charming, confident and internationally‑minded to ensure we continue the story of making great things happen at InterContinental Boston. Position Overview Reporting to the Director of Group Sales, the Group Sales Manager is responsible for actively prospecting and qualifying new business. They will also produce and/or review all sales contracts, rate agreements, and/or banquet/catering event orders for the groups in their segment. Duties & Responsibilities Actively prospect and qualify new business Monitor and handle inquiry calls and emails Provide client proposals in accordance with established departmental policies and procedures Produce and/or review all sales contracts, rate agreements and banquet event orders Arrange and conduct special events, site inspections, and off‑site presentations for potential clients Meet or exceed monthly and quarterly revenue and room night goals Produce monthly sales‑related reports and sales forecasts for segment Attend and represent hotel at trade shows and conventions and/or participate in sales trips to key feeder markets Additional duties as assigned Qualifications Requirements include some college plus 1-2 years sales or marketing related experience, or an equivalent combination of education and experience; a related degree is preferred. Prior hotel sales experience is also preferred. You must be able to travel to attend workshops, tradeshows, conventions, etc. and may be required to work nights, weekends, and/or holidays. In return we'll give you a competitive financial and benefits package which includes healthcare support, dental, vision, disability and life insurance support, and a matching 401(k) plan. Hotel discounts worldwide are available as well as access to a wide variety of discount programs and the chance to work with a great team of people. Most importantly, we'll give you the room to be yourself. So what's your passion? Please get in touch and tell us how you could bring your individual skills to IHG. IHG is an equal opportunity employer. Minorities / Females / Disabled / Veterans Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today. The salary range listed is the lowest to highest pay scale we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee's pay position within the pay range will be based on several factors, including relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs. No amount of pay is considered to be wages or compensation until it is earned, vested, and determinable. The amount and availability of any bonus, commission, or other form of compensation allocable to a particular employee remain in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law. If you require reasonable accommodation during the application process, please click here. IHG does not accept applications, inquiries, or unsolicited CVs/resumes from staffing or recruiting agencies. Please click here for our agency policy. If you are a resident of or applying to a job opening in the State of Washington, please click here to read about applicable benefits. #J-18808-Ljbffr

Opportunity: Room Attendant Clean and maintain guest rooms to ensure rooms meet established standards. Your Growth Path Housekeeping Supervisor - Assistant Executive Housekeeper - Executive Housekeeper Your Focus * Greet guests upon interaction with a warm and friendly greeting. * Clean guest rooms according to standards within the allotted time frame by sweeping, mopping, scrubbing, or vacuuming. * Change bed linens and replace towels and other amenities. * Clean and polish furniture and fixtures; dust furniture, walls or equipment. * Notify managers concerning the need for repairs in guest rooms. * Process guest items left in rooms according to lost and found policy. * Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards. * Perform house person and lobby attendant duties when short staffed or during peak periods. * Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction. * Ensure overall guest satisfaction. * Perform other duties as requested by management. Your Background and Skills * High School diploma preferred. * Previous housekeeping experience required or equivalent training. * Understand and communicate in English. HHM Hotels Benefits and Perks * Competitive wages for full time and part time opportunities * Medical, Dental and Vision Health Insurance * Paid Time Off * 401k Company Match * Daily Pay * Free Basic Life Insurance * Travel Discounts * Commuter Transit and Commuter Parking Benefits * Employee Assistance and Wellness Program * Educational/Professional Development * Referral Bonus Program Work Environment and Context * Work schedule varies and may include working on holidays, and weekends. * Requires standing for extended periods, walking, pushing and pulling, reaching, bending, squatting, kneeling, lifting up to 20 pounds and use of cleaning chemicals. What We Believe People Are Our Capability - Hearts That Serve - Only Excellence - Stay Nimble - Own It Source: HHM Hotels

Do You See Yourself as a Mixologist - Bar Fellini, The Loyal Counting Room, & Matria? Begin Your Next Chapter at InterContinental Boston - Where Craftsmanship Meets Cosmopolitan Elegance. At IHG Hotels & Resorts, we believe in the artistry of hospitality-and that includes the individual passions, talents, and dreams that shape who you are. Whether you're an aficionado of fine spirits or a storyteller behind the bar, we welcome those who create unforgettable guest experiences with creativity, confidence, and flair. We're looking for individuals who infuse their craft with personality and elevate every moment with precision and charm. Hotel Overview For over 70 years, the InterContinental brand has defined worldly sophistication and timeless elegance. As a flagship property, InterContinental Boston continues that tradition. Proudly rated Forbes Recommended , AAA Four Diamond , and named one of the Best Hotels in the World by Condé Nast Traveler , our property is a destination in itself. Situated along Boston's historic waterfront, our hotel features 424 ultra-modern guestrooms, sweeping skyline and harbor views, a full-service spa and fitness club, premier meeting and event space, and globally inspired culinary venues. We're inviting dedicated and innovative professionals to join us in writing the next chapter of hospitality excellence. Position Overview The Mixologist is responsible for cocktail menu creation, staff training, spirits curation, PR generation, and general cleanliness and orderliness of the bar. The Mixologist will, in conjunction with the Director of Restaurant and Bar or other primary beverage manager, be responsible for maintaining budgeted liquor cost. In addition, he or she will also assist with liquor ordering, receiving, and inventory. The Mixologist will also be responsible for observing and incorporating the Core Beverage mandates, including backbar, well and menu placements. When applicable the Mixologist will also assist with the beer menu, beer purchasing and beer costs. Specific Duties shall include all standard Bartender duties, and shall include the following, which may be amended to suit the individual needs of the bar or restaurant environment: Menu Creation The Mixologist will be responsible for creating a minimum of four quarterly cocktail menus, primarily observing and incorporating the quarterly Core Beverage mandates, as well as such spirits as align with the concept of the bar or restaurant. The menu shall be cohesive and adhere to the stylistic guidelines of the restaurant or bar concept. The Mixologist will be responsible for maintaining relevance in the restaurant or bar's competitive set, and will drive PR opportunities through unique and interesting cocktail creations and menu options. Spirits Curation The Mixologist shall maintain the back bar in a neat and organized fashion, keeping bottles clean and labels facing out, and maintaining stock in such fashion that out-of-stock issues are limited. He or she shall develop and maintain relationships with distributors and suppliers, where appropriate, so as to stay abreast of current releases of new spirits. He or she shall maintain awareness of the spirits industry via reading and, where appropriate, attending industry events. He or she shall maintain a spirits selection that is appropriate to the concept and locale of the restaurant or bar, and is in compliance with Core Beverage standards and mandates. Staff Training The Mixologist shall provide training material for the bartenders and front-of-house staff, including cocktail servers and restaurant servers; at a minimum the material shall explain the cocktail menu and give insight as to how the staff may interpret the menu to guests. He or she shall hold a staff wide training once per quarter in conjunction with new cocktail menu rollout, tasting new cocktails and providing background information and tasting notes. PR Generation The Mixologist shall work in conjunction with local or regional PR teams to identify media opportunities and, when appropriate, shall act to drive positive media attention to the bar or restaurant in a way that is consistent with the concept of the bar or restaurant. Bar Cleanliness The Mixologist shall work in conjunction with managers to develop cleaning schedules and areas of attention. He or she shall report damaged bar equipment and tools to management immediately. Liquor Ordering and Cost Control When applicable, the Mixologist shall help develop pars and assemble weekly liquor orders in conjunction with the Director of Restaurant and Bar or primary beverage director. He or she shall be responsible for developing cocktails and a cocktail menu in such a way as to maintain budgeted liquor cost. When necessary he or she shall work in unison with the Director of Restaurant and Bar or primary beverage director. He or she shall undertake such training as may be necessary to establish familiarity with such cost control tools use at the property, and others. Core Beverage The Mixologist shall maintain Core Beverage compliance throughout the restaurant or bar, both in well selections, back bar selections, quarterly menu selections, and yearly menu features. Beer The Mixologist when appropriate to the concept shall be responsible for maintaining a current, relevant and balanced beer list, and shall provide necessary tasting notes and training material for staff training. He or she shall work in conjunction with the AGM or primary beverage director to maintain inventory, maintain budgeted beer costs, develop pars, and create weekly order lists. Wine The Mixologist when appropriate to the concept shall be responsible for maintaining a current, relevant and balanced wine list, and shall provide necessary tasting notes and training material for staff training. He or she shall work in conjunction with the Director of Restaurant and Bar or primary beverage director to maintain inventory, maintain budgeted wine costs, develop pars, and create weekly order lists. Hiring and staff oversight The Mixologist shall make recommendations when appropriate for hiring of bar staff and cocktail staff. These recommendations shall be taken into account by management when interviewing and hiring staff. He or she shall assist management with current staff evaluations based on their presence and work ethic behind the bar. Event Representation The Mixologist shall, when possible and appropriate, represent the Bar or Restaurant at such offsite events as fundraisers, galas, competitions, etc. If he or she is not available he or she shall make recommendations as to who may represent the bar or restaurant. Ideal Candidate Profile Required Skills & Experience Proven experience as a Mixologist or Bartender in a high-end or luxury hospitality setting. In-depth knowledge of cocktails, spirits, wines, and emerging beverage trends. Strong interpersonal skills with a flair for storytelling and guest engagement. Experience in beverage program development and cost management. Certification in bartending or mixology preferred. Ability to work flexible shifts including evenings, weekends, and holidays. Must be able to lift up to 50 lbs and remain active throughout the shift. Fluent in English with strong written and verbal communication skills. A collaborative, poised, and professional demeanor in fast-paced environments. What We Offer Hourly Rate: $25 At InterContinental Boston, we believe our people are our finest ingredient. We offer a comprehensive compensation and benefits package, including: Medical, dental, vision, life, and disability insurance Flexible spending accounts Matching 401(k) retirement plan Paid time off and wellness initiatives Complimentary employee meals and dry cleaning Global IHG hotel discounts and access to exclusive perks A culture rooted in respect, creativity, and professional growth Most importantly, we offer the room to be yourself. At IHG, we value authenticity, celebrate diversity, and encourage you to bring your full self to every shift. IHG is an Equal Opportunity Employer. We are committed to fostering a workplace that reflects the diversity of the world around us and where everyone has a voice. All qualified applicants will receive consideration for employment without regard to race, gender, religion, national origin, sexual orientation, disability, or protected veteran status. Ready to Raise the Bar? Apply today and elevate your career with a brand that's as bold, refined, and sophisticated as the cocktails you create.

**Additional Information** Overnight Shifts **Job Number** 25202441 **Job Category** Rooms & Guest Services Operations **Location** The Ritz-Carlton Residences Boston North, 1 Avery St, Boston, Massachusetts, United States, 02111VIEW ON MAP (****************************************************************************************************************************************************************** **Schedule** Full Time **Located Remotely?** N **Position Type** Non-Management **Pay Range:** $33.69-$33.69 per hour **POSITION SUMMARY** Respond to guest requests for special arrangements or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers. Respond to special requests from guests with unique needs and follow up to ensure satisfaction. Gather, summarize, and provide information to guests about the property and the surrounding area amenities, including special events and activities. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem. Review shift logs/daily memo books and document pertinent information in logbooks. Monitor club lounge for seating availability, service, safety, and well-being of guests. Report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: No related work experience. Supervisory Experience: No supervisory experience. License or Certification: None _At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._ At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world's top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests. Your role will be to ensure that the "Gold Standards" of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with. In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

**Why We're Here** We believe heartfelt, human connections make people's lives better. Especially the people who work here. Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the goal then, and it is still our purpose today. Your work here has meaning. You're here to improve the lives of coworkers, guests, owners, communities, and together we make that happen. It's what drives all that we do. Every day you can improve lives in your own, unique way and you can expect the same in return. It all starts with you. **How We're Different** Our San Francisco-born entrepreneurial spirit and zest for life kick started this culture in 1981, and it shines through to this day. It all flows from you. The lively, rebellious, genuine you - with your diverse background, talents, experiences, and plucky personality - is fully welcome, and celebrated here. Because we know that when people can be themselves at work, they shine. That's what we seek out and celebrate. It's people of all kinds who share a knack for creativity and self-leadership. People who don't need to be told what to do to get things done. People who have an innate passion for making others' lives better. It adds up to a work environment that's a bit quirky, irreverent, exciting, uncommon, empowering, and downright exceptional. Guests feel it; you'll feel it too. **What You'll Do** Responsibilities include maintaining all equipment, systems and building components including, but not limited to; mechanical and electrical systems, pumps, HVAC, refrigeration, plumbing, locks, furniture, paint, wall coverings, tile and other equipment. **Some of your responsibilities include:** + Build, repairs, and paints all parts of the hotel. + Install and replaces lighting fixtures and bulbs. + Clean carpets and rugs. + Visually inspect and test machinery and equipment. + Listen for unusual sounds from machines or equipment to detect malfunction and discusses machine operation variations with supervisors or other maintenance workers to diagnose problem or repair machine. + Dismantle defective machines and equipment and installs new or repaired parts. + Repair and maintain physical structure of establishment. + Fabricate and repairs furniture and fixtures. + Attend all scheduled training classes and meetings. + Paint corridors, hotel rooms, and lobby areas when necessary. + Transport heavy boxes and packages within the hotel for maintenance and repairs. + Assist in delivering and setup of all new equipment such as televisions, mattresses, tables, chairs, etc. + Communicate with Maintenance Supervisor on projects as assigned. + Respond to all customer requests in a timely and personable manner. **What You Bring** + Previous experience as a hotel engineer is preferred or comparable maintenance experience at an establishment such as apartment complex or office building. + Ability to be yourself, lead yourself, make it count! + Flexible schedule, able to work evenings, weekends and holidays. Differences make a difference. We are committed to creating a culture that reflects the diversity of our hotel and restaurant guests. With that goal in mind, we encourage each of our employees to understand, accept, and celebrate differences among people. That includes different personalities, lifestyles, work styles, education, and experience. We also welcome and embrace people of all races, ethnicities, ages, religions, physical abilities, sexual orientation, gender identities and genders. For our complete EEO policy click here (**************************************************************************************************************** . INDSJ **Be Yourself. Lead Yourself. Make it Count.**

Hourly Rate: $31.00 at the Boston Custom House Ability to receive notary license required. Schedule availability must include weekends Are you looking for a place where meaningful moments are made together? At Marriott Vacations Worldwide (MVW), we make vacation dreams come true for travelers around the world in a supportive, friendly work environment. As an Executive Administrative Assistant at MVW, you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories, where meaningful moments are made together. This is an ON Site Position at the Boston Custom House Ability to receive notary license required. Schedule availability must include weekends Competitive Pay Medical/Dental/Vision/401K opportunities Travel discounts Credit Union Membership Tuition Reimbursement Professional Counseling & Family Support Growth and Development Opportunities *Benefit eligibility will vary by position As an Executive Administrative Assistant, a typical day will include: Prepares letters, memos, and other documents using word processing, spreadsheet, database, or presentation software. Opens, reads, and prepares answers to routine letters. Locates and attaches appropriate files to incoming correspondence requiring replies. Creates and maintains computer- and paper-based filing and organization systems for records, reports, documents, etc. Transmits information or documents using a computer. Ability to handle multiple systems simultaneously, along with proficiency in reading, writing and comprehension. Guest Experience and Company Standards Interact with colleagues and guests professionally and promptly. Contribute to team goals. Maintain confidentiality of proprietary materials and information. Always follow company policies and safety procedures. To Become an Executive Administrative Assistant at MVW: Available to work various shifts, holidays, and both weekend days. Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time. Lift/Carry/Push/Pull Items that Weigh up to 10lbs without assistance. Must possess the ability to navigate multiple computer systems simultaneously, along with proficiency in reading, writing, and comprehension. Position may require background and drug screening contingent on company policy in accordance with applicable legal requirements. Our Company offers healthcare benefits to eligible associates. Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

**Additional Information** **Job Number** 25204226 **Job Category** Rooms & Guest Services Operations **Location** The Ritz-Carlton Boston, 10 Avery St, Boston, Massachusetts, United States, 02111VIEW ON MAP (********************************************************************************************************************************************** **Schedule** Full Time **Located Remotely?** N **Position Type** Non-Management **Pay Range:** $30.65-$30.65 per hour **POSITION SUMMARY** Supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities. Contact appropriate individual or department (e.g., Bellperson, Front Desk, Housekeeping, Engineering, Security/Loss Prevention) as necessary to resolve guest call, request, or problem. Follow up with guests to ensure their requests or problems have been met to their satisfaction. Receive, record, and relay messages accurately, completely, and legibly. Respond to special requests from guests with unique needs. Communicate VIP arrivals to designated personnel for escort and delivery of amenities. Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Identify and recommend new ideas, technologies, or processes to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: No related work experience. Supervisory Experience: No supervisory experience. License or Certification: None _At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._ At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world's top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests. Your role will be to ensure that the "Gold Standards" of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with. In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

**Additional Information** **Job Number** 25183422 **Job Category** Event Management **Location** Boston Marriott Copley Place, 110 Huntington Ave, Boston, Massachusetts, United States, 02116VIEW ON MAP (************************************************************************************************************************************************************ **Schedule** Full Time **Located Remotely?** N **Position Type** Management **Pay Range:** $69,000-$92,000 Annually **Bonus Eligible:** Y **JOB SUMMARY** Directs and motivates team while personally assisting in providing high quality service based on requirements and standards. Monitors and controls financial and administrative responsibilities including asset protection. Provides clear and concise communications to everyone having ownership in the success of the event. Identifies training opportunities and plans a strategy to accomplish goals. **CANDIDATE PROFILE** **Education and Experience** - High school diploma or GED; 2 years' experience in the event management, food and beverage, or related professional area. **CORE WORK ACTIVITIES** **Managing Banquet Operations** - Projects supply needs for the department, (e.g., tables, and chairs, banquet tables, meeting sets, props). - Applies knowledge of all laws, as they relate to an event. - Understands the impact of Banquet operations on the overall success of an event and manages activities to maximize customer satisfaction. - Adheres to and reinforces all standards, policies, and procedures. - Maintains established sanitation levels. - Manages departmental inventories and maintains equipment. - Schedules Event Services staff to forecast and service standards, while maximizing profits. - Assists team in developing lasting relationships with groups to retain business and increase growth. **Participating in and Leading Banquet Teams** - Sets goals and delegates tasks to improve departmental performance. - Conducts monthly department meetings with the Banquet team. - Applies and continually broadens knowledge of food and wine pairings and cuisine with emphasis on current event trends. - Acts as a liaison to the kitchen staff. - Leads shifts and actively participates in the servicing of events. **Executing Event Services Operations and Maintaining Inventories** - Attends pre-event meetings as needed to understand group needs. - Establishes consistent standards for meeting room sets and VIP meeting room sets. - Conducts function room inspections prior to each function to verify the room is set according to specifications. - Maintains cleanliness and sanitation standards in all event operation areas. - Acts as a liaison between Banquets, Event Planning, Event Technology teams and the group contact throughout the event. - Projects supply needs for the department (e.g., pads, pens, candy jars, bottled water/water pitchers). - Coordinates routine maintenance to verify a quality meeting facility. - Resolves issues and/or suggest alternatives to previous arrangements if necessary. - Attends and participates in all pertinent meetings. - Leads shifts and actively participates in the servicing of events. - Verifies function rooms are set according to event documentation (Banquet Event Orders, resumes, etc.) and customer requirements. **Verifying and Providing Exceptional Customer Service** - Sets a positive example for guest relations. - Interacts with guests to obtain feedback on product quality and service levels. - Responds to and handles guest problems and complaints. - Encourages employees to provide excellent customer service. - Verifies employees understand expectations and parameters. - Strives to improve service performance. - Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement. - Reviews comment cards and guest satisfaction results with employees. **Conducting Human Resources Activities** - Communicates and executes departmental and property emergency procedures and verifies staff are trained in safety procedures. - Observes service behaviors of employees and provides feedback to individuals. - Monitors progress and leads discussion with staff each period. - Participates in the development and implementation of corrective action plans. - Reviews quarterly Meeting Planner Survey results and participates in the development and implementation of corrective action to address service challenges; focuses on continuous improvement of guest satisfaction. - Attends and participates in all pertinent meetings. - Establishes and maintains open, collaborative relationships with associates and ensures associates do the same within the team. - Conducts associate performance appraisals and provides feedback as needed. - Solicits associate feedback, utilizes an "open door" policy and reviews associate satisfaction results to identify and address associate problems or concerns. - Observes service behaviors of associates and provides feedback to individuals. - Communicates performance expectations in accordance with job descriptions for each position. - Verifies property policies are applied fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process. - Brings issues to the attention of supervisor and/or Human Resources as necessary. - Verifies associates understand expectations and parameters. - Delegates tasks to verify room sets are "on time" and meet Event Service Standards. _At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._ Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you. JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

**Additional Information** House Person and Laundry, Open availability, Day Shift, Evening Shift **Job Number** 26206863 **Job Category** Housekeeping & Laundry **Location** Residence Inn by Marriott Boston Cambridge, 120 Broadway, Cambridge, Massachusetts, United States, 02142VIEW ON MAP (************************************************************************************************************************************************************************* **Schedule** Full Time **Located Remotely?** N **Position Type** Non-Management **POSITION SUMMARY** Our jobs aren't just about giving guests a clean room and a freshly made bed. Instead, we want to build an experience that is memorable and unique. Our Guest Environment Experts are skilled in a wide range of housekeeping functions with responsibility for maintaining the appearance and cleanliness of the whole hotel. They are empowered to move about their space and do what needs to be done. Whether delivering guest requests, stocking carts, cleaning rooms and public spaces, or other similar responsibilities, the Guest Environment Expert makes sure the spaces in the hotel help create a great guest experience. No matter what position you are in, there are a few things that are critical to success - ensuring a safe work place, following company policies and procedures, maintaining confidentiality, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Environment Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Environment Experts - to get it right for our guests and our business each and every time. _At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._ Residence Inn by Marriott helps guests thrive while on long stays so they can perform at their best. Spacious suites with full kitchens offer the comforts of the modern home, while associates provide service with a human touch to business and leisure travelers alike. Working at Residence Inn, you will build relationships grounded in teamwork and experience the legendary Residence Inn service culture which focuses on delivering against the unique needs of long stay guests. In joining Residence Inn, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

Set-up and break down all meeting rooms, banquet space and ballroom areas. Clean and maintain all corridors, vending areas, elevators and landings and service areas in the banquet facilities ensuring hotel's standards of cleanliness. DUTIES AND RESPONSIBILITIES: Set-up and/or break-down tables, chairs, audio visual equipment and platforms/stages and other equipment as specified by group requirements. Set-up table linens, skirting and table top items (water pitchers, glasses, supplies, etc.) Clean, store, and secure in an organized manner all tables, chairs, and audio visual equipment, platforms/stages and other equipment used for banquet functions. Maintain cleanliness of banquet rooms, banquet hallways, and storage and service areas. Inspect cleanliness and working condition of all equipment to be set up in function area. Report all damages or issues to Supervisor. May refresh room during breaks (replenish supplies, water pitchers, etc.) May retrieve clean linen and skirting and stock in storage areas. May pick-up and deliver all boxes and materials (flip charts, easles, blackboards, etc.) for function. Perform other duties as assigned by the management. Qualifications and Requirements: Basic reading and writing and mathematical skills. General knowledge of banquet operations preferred. This job requires ability to perform the following: Handling, carrying or lifting items weighing up to 100 pounds (tables, chairs, trays, equipment , etc.) Moving about the function areas. Bending, stooping, kneeling Other: Communication skills are utilized a significant amount of time when interacting with guests, coworkers, and supervisors. Reading and writing abilities are utilized often with banquet event orders and instructions. Basic math is used frequently to ensure the proper set up of tables, settings, chairs, etc. May be required to work nights, weekends, and/or holidays. Work Area: Banquet Rooms/Space The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job. This position is classified as non-exempt (per the Fair Labor Standards Act) and is subject to overtime in accordance with Federal and State Regulations.

Opportunity: Guest Service Agent Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. Your Growth Path Front Desk Supervisor or Sales Coordinator - Front Office Manager or Sales Manager Your Focus Immediately greet guests and offer to assist with their needs. Register and assign guests to hotel rooms. Establish methods of payment and verify credit. Make and confirm reservations. Compute bills, collect payments, and make change for guests. Transmit and receive messages, using telephones or the PMS system. Respond to guest requests in a timely manner. Receive and resolve guest complaints, elevating to supervisor if necessary. Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms. Perform bookkeeping activities, such as balancing accounts and conducting audits. Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction. Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards. Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods. Ensure overall guest satisfaction. Perform other duties as requested by management. Your Background and Skill High School diploma or equivalent preferred. Previous customer service experience or equivalent training required. Knowledge of PMS systems preferred. HHM Hotels Benefits and Perks Competitive wages for full time and part time opportunities Medical, Dental and Vision Health Insurance Paid Time Off 401k Company Match Daily Pay Free Basic Life Insurance 24/7 access to TELUS Health, a confidential work-life resource. Travel Discounts Commuter Transit and Commuter Parking Benefits Employee Assistance and Wellness Program Educational/Professional Development Referral Bonus Program Work Environment and Context Work schedule varies and may include working on holidays, weekends and alternate shifts. Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching; stooping, kneeling, or crouching. What We Believe People Are Our Capability - Hearts That Serve - Only Excellence - Stay Nimble - Own It About Us HHM Hotels is proud to be an equal-opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law.

To quick apply to this text SP4107 to 425 961 9911 Staypineapple is a brand of upscale award winning boutique hotels in coveted We are all about redefining hospitality and inspiring out of the ordinary experiences for our guests As we rapidly expand we are looking for team members who love to make a difference in the lives of others If you want to be part of a far from stuffy company that is dynamic and fun with lots of opportunities this is the place for you Who were looking for LINE COOK COOK I So you have some serious cooking chops and were not talking lamb or pork We are looking for someone who can work in a fast paced professional kitchen and will help make culinary magic happen all day or night long Our Line Cooks are responsible for accurately preparing food items for the chefs to use in meal preparation What to expect Here are a few things that will make your days full and rewarding Ensure that all stations continually have the necessary supplies to prepare all food items Properly and efficiently prepare and present all food items including accommodating special guest requests Monitor quality consistency and presentation of prepared food items Properly set up and maintain hot and cold line stations within company practices Demonstrate competency in basic and advanced food production methods Your experience and qualifications High School Diploma or EquivalentFood Handlers Permit required Minimum one year experience required Knowledge of production and operations for prepping and cooking in a busy kitchen Proficient at fulfilling server and guest requests in a thorough and timely manner Ability to effectively interact with all guests and team members in a polite and positive manner Knowledge and application of safety sanitation and food handling procedures Why us As a growing company Staypineapple offers plenty of opportunities If you love making a positive impact on the lives and experiences of others join our team Plus we offer Excellent pay & benefits including flexible PTO medicaldentalvision insurance 401k life insurance pet insurance etc Hotel discounts Food & Beverage discounts Learning & growth opportunities Special events & celebrations Pay 2546 per hour Status Part Time

**Additional Information** Relocation Assistance Available **Job Number** 25177116 **Job Category** Engineering & Facilities **Location** Boston Marriott Long Wharf, 296 State St, Boston, Massachusetts, United States, 02109VIEW ON MAP (**************************************************************************************************************************************************** **Schedule** Full Time **Located Remotely?** N **Position Type** Management **Pay Range:** $126,000-$172,000 annually **Bonus Eligible:** Y **JOB SUMMARY** Provides a high level of property maintenance knowledge. Position has overall responsibility for maintaining the building, grounds and physical plant with particular attention towards safety, security and asset protection. Accountable for managing the budget, capital expenditure projects, preventative maintenance and energy conservation. Develops and implements strategies that will deliver products and services, which meet or exceed the needs and expectations of guests and employees while maximizing the financial performance. Responsible for maintaining standards and regulatory requirements. Leads the emergency response team for all facility issues. **CANDIDATE PROFILE** **Education and Experience** - High school diploma or GED; 6 years experience in the engineering and maintenance or related professional area; technical training in HVAC-R/Electrical/Plumbing. OR - 2-year degree from an accredited university in Building and Construction, Engineering, Mechanics, or related major; 4 years experience in the engineering and maintenance or related professional area; technical training in HVAC-R/Electrical/Plumbing. **CORE WORK ACTIVITIES** **Managing Engineering Operations and Budgets** - Works with property and regional engineering leadership team to determine how Engineering is performing against budget and highlights areas of concern to leadership. - Manages the physical plant including equipment, refrigeration, HVAC, plumbing, water treatment and electrical systems in accordance with Standard Operating Procedures. - Administers service contracts to support property needs. - Ensures fire crew has complete understanding of all procedures, equipment and alarms. - Coaches and supports engineering leadership team to effectively manage controllable expenses (e.g., wages, heat, light and power, water consumption, tools and equipment, grounds keeping supplies, uniforms, vendors, service agreements, inventory, etc.). - Manages and controls heat, light and power. - Develops an engineering operating strategy that is aligned with the property/brand's business strategy. - Develops and manages Engineering budget. - Ensures integration of departmental goals in game plans. - Oversees execution of long term preventative maintenance and 10 year asset protection plans. - Reviews financial reports and statements to determine how Engineering is performing against budget. - Addresses potential areas of concern and proposing solutions to owners in a proactive manner. - Communicates a clear and consistent message regarding departmental goals to produce desired results. - Supervises construction to ensure timely completion of projects within budgetary guidelines. **Maintaining Engineering Standards** - Ensures compliance with state, local and federal regulations. - Maintains property life safety systems (e.g., fire fighting equipment, sprinkler systems, and alarm systems). - Ensures building and equipment licenses, permits and certifications are current. - Ensures property policies are administered fairly and consistently. **Managing Profitability** - Manages areas of operation to budget by reviewing operating statements, budget worksheets and payroll progress reports. - Monitors and manages the payroll function. - Manages department's controllable expenses to achieve or exceed budgeted goals. - Participates in the development of department's capital expenditure goals; manages projects as needed. - Participates in the budgeting process for areas of responsibility. - Prepares weekly and period end P&L critiques. - Understands the impact of department's operation on the overall property financial goals; educates staff on details as appropriate. - Reviews and manages controllable expenses such as, heat, light, power, water consumption, tools and equipment, grounds keeping supplies, uniforms, vendors, service agreements, etc. **Conducting Human Resources Activities** - Ensures employees are treated fairly and equitably. - Ensures disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process. - Utilizes employee feedback and an "open door" policy to identify and address employee problems or concerns in a timely manner. - Celebrates successes by publicly recognizing the contributions of team members. - Resolves guest problems and complaints. - Brings issues to the attention of Human Resources as necessary. - Ensures that regular on-going communication takes place throughout the engineering operation to communicate daily operations activities, set expectations and create awareness of business objectives. _At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._ Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you. JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

Opportunity: Banquet Manager Manage banquet department operations in accordance with established guest service and sustainability standards. Potential Career Path Restaurant Manager - Director of Catering -Director of Food and Beverage Essential Job Functions * Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication and recommend discipline and/or termination when appropriate. * Maintain positive guest relationships and ensure banquet functions are executed in accordance with guest specifications. * Work closely with the catering department to address service deliver or communication gaps. * Supervise and visually inspect the set-up of function rooms to ensure cleanliness and proper inventory. * Oversee serving staff to ensure that all federal, state, local and corporate regulations and policies are adhered to in the serving of alcoholic beverages. * Ensure that Hersha's cash handling policies and procedures are followed by all banquet staff in cash handling positions. Abide by all Hersha accounting policies and practices to ensure SOX compliance. * Enter billing information into point of sale system in order to generate a final guest check. * Check staff attendance according to schedules, and adjust and reassign server stations, as necessary, in order to provide quality service during functions. * Set and maintain service standards through continued training of core staff utilizing in service meetings. * Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards. * Perform other duties as requested by management. Position Requirements * Bachelor's Degree preferred. * 3 to 5 years Banquet experience required. Work Environment and Context * Work schedule varies and may include working on holidays, alternate shifts and weekends. * Requires standing for extended periods, walking, pushing, lifting up to 50 pounds, bending and reaching, stooping, kneeling, or crouching. What We Believe People Are Our Capability - Hearts That Serve - Only Excellence - Stay Nimble - Own It Source: HHM Hotels

First impressions are everything. When guests arrive at our hotels, we want that impression to be memorable. The same goes for departures. When guests leave, we want them to go with a smile and a feeling that we were there for them throughout their stay. We want to build an experience that is memorable and unique from start to finish. Our Guest Arrival Experts take the initiative to deliver a wide range of services that guide guests through their arrival and departure experiences. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Arrival Expert makes transactions feel like part of the experience. No matter what position you are in, there are a few things that are critical to success - creating a safe workplace, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Arrival Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing more than 75 pounds with assistance.. Doing all these things well (and other reasonable job duties as requested) is critical for Guest Arrival Experts - to get it right for our guests and our business each and every time. PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: No related work experience. Supervisory Experience: No supervisory experience. License or Certification: None At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Opportunity: Room Attendant Clean and maintain guest rooms to ensure rooms meet established standards. Your Growth Path Housekeeping Supervisor - Assistant Executive Housekeeper - Executive Housekeeper Your Focus Greet guests upon interaction with a warm and friendly greeting. Clean guest rooms according to standards within the allotted time frame by sweeping, mopping, scrubbing, or vacuuming. Change bed linens and replace towels and other amenities. Clean and polish furniture and fixtures; dust furniture, walls or equipment. Notify managers concerning the need for repairs in guest rooms. Process guest items left in rooms according to lost and found policy. Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards. Perform house person and lobby attendant duties when short staffed or during peak periods. Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction. Ensure overall guest satisfaction. Perform other duties as requested by management. Your Background and Skills High School diploma preferred. Previous housekeeping experience required or equivalent training. Understand and communicate in English. HHM Hotels Benefits and Perks Competitive wages for full time and part time opportunities Medical, Dental and Vision Health Insurance Paid Time Off 401k Company Match Daily Pay Free Basic Life Insurance Travel Discounts Commuter Transit and Commuter Parking Benefits Employee Assistance and Wellness Program Educational/Professional Development Referral Bonus Program Work Environment and Context Work schedule varies and may include working on holidays, and weekends. Requires standing for extended periods, walking, pushing and pulling, reaching, bending, squatting, kneeling, lifting up to 20 pounds and use of cleaning chemicals. What We Believe People Are Our Capability - Hearts That Serve - Only Excellence - Stay Nimble - Own It About Us HHM Hotels is proud to be an equal-opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law.

Responsible for preparing all event documentation and coordinates with Sales, property departments and customer to ensure consistent, high level service throughout pre-event, event and post-event phases of property events. This position primarily handles events of average complexity. Ensures their property events have a seamless turnover from sales to service back to sales. Recognizes opportunities to maximize revenue opportunities by up-selling and offering enhancements to create outstanding events. CANDIDATE PROFILE Education and Experience • High school diploma or GED; experienced (1 - 2 years of experience) in the event management or related professional area. OR • 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; at least 1 year experience in the event management or related professional area required. CORE WORK ACTIVITIES Managing Event Logistics and Operations • Ensures that events progress seamlessly by following established procedures, collaborating with other employees, and ensuring accuracy. • Greets customer during the event phase and hands-off to the Event Operations team for the execution of details. • Adheres to all standards, policies, and procedures. • Ensures billing accuracy and conducts bill reviews with the clients prior to processing the final bill. • Manages group room blocks and meeting space for average to large-sized assigned groups. • Identifies operational challenges associated with his/her group and determines how to best work with the property staff and customer to solve these challenges\ and/or develop alternative solutions. • Uses his/her judgment to integrate current trends in event management and event design. • Acts as liaison between field salesperson and customer throughout the event process (pre-event, event, post-event). • Participates in customer site inspections and assists with the sales process as necessary. • Performs other duties as assigned to meet business needs. • Solicits feedback from the property departments to identify areas for improvement to enhance the Event Planner's experience. Ensuring and Providing Exceptional Customer Service • Delivers excellent customer service throughout the customer experience and encourages the same from other employees. • Empowers employees to provide excellent customer service. • Sets a positive example for guest relations. • Coordinates and communicates event details both verbally and in writing to the customer and property operations. • Makes presence known to customer at all times during this process. • Oversees his/her customer experiences from file turnover through the post event phase until turnover back to sales. • Follows up with customer post-event. • Responds to and handles guest problems and complaints. • Uses personal judgment and expertise to enhance the customer experience. • Stays available to solve problems and/or suggest alternatives to previous arrangements. • Works to continually improve customer service by integrating obtained feedback and personal judgment into action plans. • Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement. • Interacts with guests to obtain feedback on product quality and service levels. • Ensures hourly employees understand expectations and parameters for event activities. Leading Event Management Teams • Conducts formal pre- and post-event meetings as required to review/communicate group needs and feedback. • Leads formal pre-event and post-event meetings for average to large-sized assigned groups. • Facilitates various meetings as he/she perceives necessary (Banquet Event Order meeting, block review, etc). Supporting and Coordinating with the Sales and Marketing Function • Assists in the sales process and revenue forecasting for customer groups. • Up-sells products and services throughout the event process. • Forecasts group sleeping rooms and event revenue (catering and audio visual) for his/her groups. Conducting Human Resources Activities • Reviews comment cards and guest satisfaction results with employees. • Observes service behaviors of employees and provides feedback to individuals and/or managers. • Assists in the development and implementation of corrective action plans. • Take initiative to use his/her experience to improve service performance according to his/her evaluation of the issue and resolution. • Works with the property staff and customers to address operational challenges associated with his/her group. • Performs other duties as assigned to meet business needs. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Opportunity: Night Auditor Balance revenue and settle accounts nightly, maintain files, and reset the system for the next day of operations while performing Guest Service Agent tasks and duties. Your Growth Path Front Office Supervisor/Accounts Payable or Receivable Clerk - Front Office Manager Your Focus Perform bookkeeping activities, such as balancing accounts and conducting nightly audits. Keep records of room availability and guests' accounts, manually or using computers. Prepare and distribute daily reports. Audit and reconcile cashiers. Audit, reconcile, consolidate, and transmit all credit cards on a timely basis. Input and update financial information into the BRAINS network. Check guests in/out and perform Guest Service Agents tasks. Respond to guest inquiries and resolve complaints. Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction. Practice safe work habits and wear protective safety equipment. Ensure overall guest satisfaction. Perform other duties as requested by management. Your Background and Skills High School diploma or equivalent preferred. Previous night audit/accounting experience or equivalent training required. Computer knowledge/Excel and arithmetic skills required. FSD is a plus, required within 90 days of employment. HHM Hotels Benefits and Perks Competitive wages for full time and part time opportunities Medical, Dental and Vision Health Insurance Paid Time Off 401k Company Match Daily Pay Free Basic Life Insurance 24/7 access to TELUS Health, a confidential work-life resource. Travel Discounts Commuter Transit and Commuter Parking Benefits Employee Assistance and Wellness Program Educational/Professional Development Referral Bonus Program Work Environment and Context Work schedule varies and may include working on holidays, and weekends. Requires standing for extended periods, walking , lifting up to 25 pounds, bending and reaching. What We Believe People Are Our Capability - Hearts That Serve - Only Excellence - Stay Nimble - Own It About Us HHM Hotels is proud to be an equal-opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law. To see other opportunities at this location, click here.