Account Services Representative jobs at Sonic Healthcare USA - 6934 jobs

Promotes a high level of customer satisfaction during patient interactions, requiring knowledge of departmental and corporate policies and procedures. Maintains accurate and timely billing information, processes appointments, and daily reconciles charge and payment entries and bank deposit. Incumbents are subject to overtime and callback as required. Performs other duties as assigned. Responsibilities Verifies insurance, communicates regularly with carriers and other regulatory agencies for reimbursement purposes. Performs daily and monthly close out procedures for internal controls and cash balancing. Maintains working knowledge of insurance co-pays and deductible, and workman's compensation protocols to ensure accurate and compliant billing information. Promotes customer satisfaction while maintaining a positive, professional manner in both verbal and nonverbal communication. Possesses comprehensive knowledge of corporate policies and procedures as they relate to clinic operations. Answers telephones, takes and directs messages on a timely basis according to the direction and location appropriate to maintain continuous work flow. Maintains an organized and efficient work environment by keeping files and records neat and orderly to promote a smooth work flow and to ensure confidentiality. Coordinates resources necessary to input accurate data, both demographic and medical, collect appropriate fees at time of service and assist patient with financial counseling when appropriate. Carries out all other duties assigned by the Clinic Manager in a timely manner. Completes assigned goals. Specifications Experience Minimum Required Preferred/Desired One year's current experience with insurance billing and/or medical collection and medical terminology. Education Minimum Required Skill in communicating clearly and effectively using standard English in written, oral and verbal format to achieve high productivity and efficiency. Skill to write legibly and record information accurately as necessary to perform job duties. Preferred/Desired Collegiate or medical trade completion. Associates Degree Training Minimum Required Preferred/Desired Special Skills Minimum Required Type 30 wpm, 10 key experience, Excellent customer relations skills. Basic knowledge of Windows applications. Current knowledge of medical terminology. Preferred/Desired Proficient with 10-key. Licensure None Minimum Required Preferred/Desired

Benefits and Salary: The salary is $40,000 per year At Bellefaire, we prioritize our employees and their wellbeing. We provide competitive benefit options to our employees and their families, including domestic partners and pets. Our offerings include: Our offerings include: Comprehensive health and Rx plans, including a zero-cost option. Wellness program including free preventative care Generous paid time off and holidays 100% paid parental leave for childbirth, adoption, and foster care 50% tuition reduction at Case Western Reserve University for the MNO and MSW programs Defined benefit pension plan 403(b) retirement plan Pet insurance Employer paid life insurance and long-term disability Employee Assistance Program Support for continuing education and credential renewal Ancillary benefits including: dental, vision, voluntary life, short term disability, hospital indemnity, accident, critical illness Flexible Spending Account for Health and Dependent Care Qualifications: A Bachelor's or Master's degree in social work, psychology, nursing, or related human services field. LSW licensure preferred. Experience working with children, adolescents, and their families. Sensitivity in relating to persons of varying backgrounds and demonstrate ability to work with diverse groups of people possessing various strengths, aptitudes, and abilities. Must have and maintain a valid driver's license and driving record that meets the underwriting criteria of the Agency's insurance company. Agency Summary: Bellefaire JCB is among the nation's largest, most experienced child service agencies providing a variety of mental health, substance abuse, education, and prevention services. Bellefaire JCB helps more than 43,000 youth and their families yearly achieve resiliency, dignity and self-sufficiency through its more than 25 programs. Check out on Vimeo! Position Summary: The Therapeutic Behavioral Service (TBS) Specialist, under the administrative/clinical supervision of the Clinical Director of Clinical Services, provides Therapeutic Behavioral Services to clients, their families, and/or significant others as needed. He or she works with clients in residential and community settings, and works to provide support - including education and consultation - for parents and/or caregivers, case coordination, and symptom management and monitoring. The TBS Specialist is expected to meet the program's productivity target for billable service each week. Services take place in the office, the home, and the community. Responsibilities Include: Accept assignment of cases from the supervisor to provide Therapeutic Behavioral Services for clients, their families, and/or significant others as needed Accept case assignments - stepping down from a higher level of care - from the clinical supervisor and jointly develop tasks and interventions that implement treatment goals. Provide services to each client in accordance with medical necessity and as outlined in the client's treatment plan. Recognize the significance of the parent and/or caregiver in the client's life and demonstrate the skills to engage the client, primary family, and other supportive adults in the treatment planning process. Contribute to the development and maintenance of the clinical record through the timely completion of assigned documentation in accordance with applicable licensing and accreditation regulations and standards. Bellefaire JCB is an equal opportunity employer, and hires its employees without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status or disability or any other status protected by federal, state or local law. Bellefaire JCB is a partner agency of the Wingspan Care Group, a non-profit administrative service organization providing a united, community-based network of services so member agencies can focus on mission-related goals and operate in a more cost-effective and efficient manner. Powered by JazzHR

A prominent pediatric healthcare provider in Washington is looking for a Family Services Associate to assist patients and families with issues related to illness and facilitate resource access. Responsibilities include coordinating care among medical teams, conducting screening interviews, and ensuring follow-up support. Candidates must hold a Bachelor's degree and ideally have experience in crisis situations. Bilingual abilities are preferred. This position offers a full-time work schedule with a competitive salary range of approximately $44,782.40 - $74,630.40. #J-18808-Ljbffr

The Member Support Representative is considered the “front line” of the ministry in assisting members with general inquiries by phone and email. This entry-level role is ideal for candidates who enjoy engaging with people, are servant-minded, and can provide compassionate and professional support. In addition to answering questions and resolving issues, the position also provides opportunities to minister to members through prayer and spiritual encouragement. WHAT WE OFFER Faith and purpose-based career opportunity! Fully paid health benefits Retirement and Life Insurance 12 paid holidays PLUS birthday Lunch is provided DAILY. Professional Development Paid Training ESSENTIAL JOB FUNCTIONS Respond to member inquiries via phone and email promptly, with time sensitivity and professionalism. Verify and update member information accurately in CHM's systems. Log and track all interactions in the member management system (Gift Manager or CRM). Follow standard operating procedures (SOPs) when handling common inquiries. Provide accurate information about CHM guidelines, membership, billing, and processes. Attract prospects by answering questions, giving suggestions, and making recommendations to obtain membership when appropriate. Review and assess member concerns, escalating to management when necessary. Handle escalated or emotional calls with empathy, offering prayer or spiritual encouragement when appropriate. Meet established performance standards (e.g., call volume, response time, member satisfaction). Participate in team meetings, training sessions, and development opportunities to stay current with CHM policies and systems. Protect member confidentiality and comply with HIPAA and organizational privacy standards. Thrive in a collaborative team environment and contribute positively to overall team goals. Uphold the mission, vision, values, and service standards of CHM in every interaction. Maintain a professional demeanor at all times. Perform other job duties as assigned by management. QUALIFICATIONS & EXPERIENCE REQUIREMENTS Required: High School Diploma or equivalent. Preferred: Some college coursework in business, communications, or related field; or 1-2 years of customer service experience. Proficiency in Microsoft Office programs (Word, Excel, Outlook). Ability to operate a PC and navigate information systems/applications (Gift Manager or similar CRM software). Experience using routine office equipment (fax, copier, printers, multi-line telephones, etc.). Strong verbal and written communication skills, with active listening ability. Strong organizational, analytical, and problem-solving skills. Ability to manage workload, multi-task, and adapt to changing priorities. Patience, empathy, and conflict-resolution skills for handling sensitive or difficult calls. CORE COMPETENCIES Interpersonal Communication Servant Leadership Mindset Teamwork & Collaboration Conflict Resolution Detail Orientation & Accuracy Adaptability & Flexibility PERFORMANCE EXPECTATIONS Maintain accuracy and efficiency in all member records updates. Meet or exceed department standards for call and email response times. Consistently achieve high member satisfaction scores. Demonstrate reliability, accountability, and professionalism in all duties. WORK ENVIRONMENT & PHYSICAL REQUIREMENTS Standard schedule: Monday-Friday, 9:00 AM-5:00 PM (with flexibility for ministry needs). Office-based environment with regular phone and computer use. Ability to sit at a desk and use a computer/phone for extended periods. Manual dexterity for typing and handling office equipment. About Christian Healthcare Ministries Founded in 1981, Christian Healthcare Ministries (CHM) is a health care sharing ministry for Christians. CHM is a nonprofit, voluntary cost-sharing ministry through which participating Christians meet each other's medical bills. The mission of CHM is to glorify God, show Christian love, and experience God's presence as Christians share each other's medical bills.

When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives.Job Summary: Serves as a primary point of contact for patients and visitors in an outpatient unit and provides excellent customer service through clear communication. Reports to the manager with input from assigned physicians, nurses and other health care providers. Job Description:Essential Responsibilities: Communicates with and assists patients, other employees and the general public in a courteous, helpful manner by phone and in person. Provides accurate information, directions and/or guidance and follows up promptly to ensure that needs have been met.Takes complete and accurate information from patients/callers, prioritizing and facilitating communication of information to providers. Prepares schedules, medical records and other documents in accordance with quality standards. Maintains patient confidentiality at all times, whether by phone, discussion with providers or distribution of patient information by email, fax, etc.Performs check in, registration, and verification of demographic and fiscal information according to medical center policies and procedures and utilizing hospital computer systems. Confirms prior authorizations, referrals and pre-certifications for patient's insurance and managed care plan. Collects required co-payments according to standards. Directs patients to next service area.Monitors patients and visitors entering, waiting, and leaving the practice. Facilitates timely flow and proactively solves flow issues (i.e., early or late patient, late provider, etc.) Acts as liaison between patient and practice staff to ensure optimal flow and service delivery.Processes patient check out, schedules follow-up appointments and related diagnostic and/or lab tests making every reasonable effort to accommodate patient and provider needs. Provides patient with any relevant educational materials as indicated. Enters visit billing tickets.Required Qualifications:High School diploma or GED required. Associate's degree preferred.0-1 years related work experience required.Basic familiarity with computers. Ability to navigate at a basic level within web-based applications.Preferred Qualifications:One year experience in a healthcare or service/hospitality environment.Competencies:Written Communications: Ability to read, and write in English in order to understand basic safety instructions and take direction from supervisors; communicate effectively with patients, families and other medical center staff; and respond to basic questions.Oral Communications: Ability to understand spoken English in order to follow basic safety instructions and take direction from supervisors; communicate effectively in basic English with patients, families and medical center staff in response to routine questions.Knowledge: Ability to demonstrate basic knowledge of fundamental concepts, practices and procedures with the ability to use them in routine situations. Specialized knowledge not required.Team Work: Ability to interact respectfully with other employees, professional staff and/or external contacts to offer ideas, identify issues, obtain information or deliver services.Customer Service: Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving. Ability to remain calm in stressful situations.Physical Nature of the Job:Sedentary work: Exerting up to 10 pounds of force occasionally in carrying, lifting, pushing, pulling objects. Sitting most of the time, with walking and standing required only occasionally Pay Range: $20.50 - $27.59The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law.As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.Equal Opportunity Employer/Veterans/Disabled

Are you looking for a Care Professional position in the Milford-Fairfield area? If Yes! Your Search STOPS HERE COME JOIN ALWAYS BEST CARE TEAM OF CARE PROFESSIONALS! Always Best Care Senior Serviceshas helped families with non-medical in-home care and assisted living placement services. Our Caregivers possess the virtues of compassion, care, dependability, professionalism, honesty, flexibility, problem-solving, a positive attitude, and love. What We Offer? Per Diem, Part Time- and Full-time opportunities Flexible Schedules Competitive Pay Referral Bonuses Earn Rewards $$$$ with our new rewards program! * Our Caregivers assist with personal care, companionship, light housekeeping, and possible transportation * Requirements: Caregiving experience required CNA/HHA/PCA certification & 2+ years' home care experience preferred High School Diploma/GED Clean background check & great communication skills Apply today and become part of a team that truly values and supports you!

At Christian Healthcare Ministries (CHM), we exist to glorify God, show Christian love, and serve members of the Body of Christ by sharing each other's medical bills. The Member Enrollment Representative (MER) plays a vital role in this mission by increasing membership through various communication channels while delivering exceptional member experience. The MER is responsible for converting sales leads into new memberships, guiding prospective members through the enrollment process, and ensuring that every interaction reflects CHM's core values and commitment to service excellence. WHAT WE OFFER Compensation based on experience. Faith and purpose-based career opportunity! Fully paid health benefits Retirement and Life Insurance 12 paid holidays PLUS birthday Professional Development Paid Training ESSENTIAL JOB FUNCTIONS Meet sales targets, goals, and performance expectations. Engage in inbound and outbound phone sales (no cold calling) to assist and guide prospective members through the enrollment process. Establish referrals, build relationships, and develop contacts with potential prospects. Respond promptly and professionally to prospective member calls and inquiries. Ensure delivery of high-quality, Christ-centered service. Address member questions, concerns, and provide thoughtful recommendations. Assist in retaining memberships when appropriate. Respond to emails, calls, and voicemail promptly. Clearly explain CHM guidelines, programs, and options to members. Offer suggestions for improvement to the Member Enrollment Supervisor and Team Leader. Maintain professionalism, empathy, and a positive attitude. Demonstrate strong communication skills in both phone and written correspondence. Uphold CHM's Core Values and Mission Statement in all interactions. Collaborate with other departments, including Member Services, Marketing, and Communications, to ensure seamless member experience. Gain a deep understanding of the Member Enrollment Team's structure and objectives. Input, track, and manage prospects using HubSpot and internal CHM systems. Develop ongoing relationships with prospects through consistent and intentional follow-up. OTHER FUNCTIONS Demonstrate Christian values and adhere to ethical and legal business practices. Support CHM initiatives and departmental goals as assigned. EDUCATION, EXPERIENCE & SKILLS REQUIRED Prior experience in online or phone-based sales (preferred). College education or equivalent work experience (preferred). Strong verbal and written communication skills, including professional phone and email etiquette. Proficiency in CHM guidelines, programs, and policies (training provided). Competence with Microsoft Office Suite and CRM tools such as HubSpot. Excellent organizational and time management skills with the ability to handle multiple priorities. Self-motivated, collaborative, and committed to teamwork. Strong problem-solving and conflict resolution skills. Willingness to ask questions, seek guidance, and support team initiatives. TRAINING & DEVELOPMENT New representatives will complete a structured training program designed to build a strong understanding of CHM's membership process, communication tools, and ministry values. Ongoing professional development and mentorship opportunities are also provided. WORKING CONDITIONS Must adhere to organizational policies and procedures as outlined in the employee handbook. Occasional travel may be required for ministry or business purposes. Flexibility to work hours between 8:00 a.m. and 6:00 p.m., based on department needs. Requires extended periods of sitting, working on a computer, and communicating by phone or email. Strong reasoning and problem-solving abilities to overcome objections and assist prospective members effectively. About Christian Healthcare Ministries Founded in 1981, Christian Healthcare Ministries (CHM) is a health care sharing ministry for Christians. CHM is a nonprofit, voluntary cost-sharing ministry through which participating Christians meet each other's medical bills. The mission of CHM is to glorify God, show Christian love, and experience God's presence as Christians share each other's medical bills.

The Account Service Representative is responsible for delivering exceptional service to brokers, agencies, and employer groups. This role supports the full lifecycle of group accounts-renewals, enrollments, changes, claims support, quoting follow-ups, and carrier communication. The ASR works closely with the sales and operations team to ensure accuracy, timeliness, and high customer satisfaction What you'll be doing: Broker & Agency Support: Serve as the primary point of contact for agencies regarding group insurance questions, documentation, renewals, and service needs. Assist brokers with quoting requests, benefit summaries, enrollment materials, and onboarding documentation. Provide clear guidance on medical, dental, vision, GAP, and ancillary benefits. Group Account Management: Support new group onboarding, including application review, census validation, and carrier submissions. Assist with open enrollment meetings, renewal reviews, and plan comparison tools. Maintain accurate group records, policy details, and service notes. Track renewals, missing documents, billing issues, and enrollment updates. Carrier & Vendor Coordination: Communicate with carriers regarding applications, eligibility, billing discrepancies, and service issues. Facilitate resolution of escalated member and employer concerns. Ensure compliance with carrier guidelines and timelines. Administrative & Operational Tasks: Prepare service emails, renewal notices, spreadsheets, and standardized documents for agencies and employers. Maintain CRM activity logs, follow-up tasks, and documentation. Assist the Group Sales Director in tracking KPI metrics and service SLAs Requirements: Must know all carriers. Traditional group insurance Must have knowledge of working with a census Customer service experience 215 License required Reliable transportation Qualifications: Salesforce knowledge helpful Ichra knowledge helpful Business development experience 5-10 years of experience in health insurance, group benefits, or employee benefits administration (preferred). Knowledge of medical, dental, vision, GAP, and ancillary products. Strong communication skills-professional, clear, and customer focused. Ability to manage multiple priorities with attention to detail and deadlines. Proficient in Microsoft Office (Excel, Word, PowerPoint); CRM experience is a plus. Bilingual (English/Spanish) Salary range: $55-$75k + Commission Schedule: 9-5 with occasional weekend events. Hybrid/remote possible after 90 days. March start date

Department: 11903 Atrium Health Cabarrus - Food and Nutrition Status: Full time Benefits Eligible: Yes Hours Per Week: 40 Schedule Details/Additional Information: Varies Pay Range $18.85 - $28.30 Summary Ensures patients are served appropriate meals in accordance with the physician diet order. May be assigned as a host or hostess to explain patient meal service to patients. Works in the dishroom performing duties in cleaning and ensuring sanitation and safety of the department. Job Description Essential Functions * Transports and serves meals to patients on nursing units. * Assembles patient trays in the kitchen according to the physician diet order and patient meal selections. * Answers the telephone in the call center and enters the patient meal selections into the diet office software. * Works in the dishroom washing pots and utilizing the dish machine to wash patient and cafeteria dishes. * Delivers supplies to nursing units or other departments. Physical Requirements Must be able to lift a maximum of 35 pounds with frequent lifting and carrying up to 25 pounds. Pushing 350 pounds on carts up and down ramps. Repetitive motions such as turning, bending, lifting, pushing, pulling and twisting. Requires standing and walking for extensive periods of time. Education, Experience and Certifications High School Diploma or GED preferred. Must have basic math skills. Must be trainable on the diet office software and hospital information system. Must be able to use the printer, telephone, copier and calculator. Our Commitment to You: Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more - so you can live fully at and away from work, including: Compensation Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training Premium pay such as shift, on call, and more based on a teammate's job Incentive pay for select positions Opportunity for annual increases based on performance Benefits and more Paid Time Off programs Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability Flexible Spending Accounts for eligible health care and dependent care expenses Family benefits such as adoption assistance and paid parental leave Defined contribution retirement plans with employer match and other financial wellness programs Educational Assistance Program About Advocate Health Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation's largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.

The Global Medical Products and Distribution ("GMPD") segment, focuses on U.S. and International Products and Distribution businesses. We offer industry expertise and an expanding portfolio of safe, effective medical products that improve quality, manage costs and reduce complexity. With our trusted regulatory experience, insights, and infrastructure, we help manufacture and source medical products that meet the demand for value-driven, comprehensive healthcare solutions. We offer surgical kits and accessories designed specifically for the operating room to help create a more efficient OR supply chain, with kits & supplies covering a wide selection of procedures. **Job Summary** The **Sales Representative** , **OR Products, "Specialist"** drives revenue and profitability in their territory. They accomplish this through products, solutions and clinical insights to the acute care hospital marketplace. Focus areas will include driving new business as well as increasing penetration in existing accounts. The OR Product portfolio includes Presource procedural packs & solutions, surgical gloves, surgical drapes, surgical gowns, OR positioners, topical skin adhesives, fluid management and more. This highly visible position, reporting directly to the Region Sales Director, Specialty Products is responsible for meeting and exceeding sales goals by advancing high quality consultation utilizing a solution-based sales model. **Territory:** Ideal candidate location is in/around the Dallas/Ft. Worth Metroplex. Territory includes but is not limited to Dallas, Fort Worth, Texoma, Waco. This is a field-based role. **Responsibilities** + Drive strategies to achieve sales goals across dedicated product categories within assigned geography + Proactively identify, qualify, and execute effective sales opportunities focused on retaining current and new customers while understanding the market landscape + Manage multiple projects simultaneously, maintain accurate records, and effectively organize and prioritize workload to meet deadlines in a fast-paced environment + Effectively utilize and update sales tools to accurately address trends in existing base of business, create call strategies, and to manage territory and strategic business plans with adherence to required activity level + Build consultative relationships with external customers such as clinicians, supply chain partners, and GPO partners as well as internal stakeholders like marketing and customer service + Champion a positive and inclusive work environment by actively participating in team activities, promoting open communication, and fostering a culture of respect and collaboration + Demonstrate mastery of all products and sales applications. Complete conversions and in-servicing, which includes demonstrating product applications, functionality and use + Assist customers with inventory and other related service inquiries + Complete all administrative requirements in a timely and comprehensive manner (expenses, compliance, salesforce.com, as directed) **Qualifications** + Bachelor's Degree or relevant experience preferred + Experience in sales, account/relationship management, or customer success preferred + Strong written and verbal communication skills including active listening, experience in developing and delivering presentations to both small and large groups + Self-motivated and proactive with a strong work ethic and a willingness to take initiative + A critical thinker with a problem-solving attitude, consistently seeking opportunities to improve processes and resolve issues efficiently + Possesses a resilient and confident attitude, with the ability to overcome obstacles and maintain a positive outlook + Technology proficiency with CRM software such as Salesforce and Microsoft Office Suite + A valid driver's license issued in one of the 50 States with a clean driving record + Ability to travel up to 50% within territory including overnight stays + Customer/Vendor credentialing is required (this may include vaccinations). More details will be provided if you are selected for an interview **Anticipated pay range:** $125,000 - $155,000 (includes targeted variable pay) **Bonus eligible:** Yes **Benefits:** Cardinal Health offers a wide variety of benefits and programs to support health and well-being. + Medical, dental and vision coverage + Paid time off plan + Health savings account (HSA) + 401k savings plan + Access to wages before pay day with my FlexPay + Flexible spending accounts (FSAs) + Short- and long-term disability coverage + Work-Life resources + Paid parental leave + Healthy lifestyle programs **Application window anticipated to close:** 02/09/2026 *if interested in opportunity, please submit application as soon as possible. The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity. _Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._ _Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._ _To read and review this privacy notice click_ here (***************************************************************************************************************************

Our Customer Support Consultants are the direct line between IDEXX and our customers. That is why they are so crucial to achieving our Purpose. This role is best suited to organized, passionate communicators who strive to help veterinarians, veterinary technicians, and animal healthcare diagnostic professionals keep our pets healthy. Successful candidates will be able to thrive in a fast-paced environment where they will navigate a variety of inquiries to provide a solution to our customer every 5 minutes on average (50-70 calls daily). Ability to multitask is essential as consultants will resolve customer inquiries through a variety of methods of communication and will utilize documentation and programs to ensure a solution while the customer is on the call. Our Customer Support Consultants are working from home fulltime and will continue to remain virtual. This means that we are providing our onboarding, training, and support for our new hires (like yourself) virtually as well. In the role of Reference Laboratory Customer Support Consultant: You will act as the liaison between customers and the IDEXX laboratories. As a member of this team, you will answer customer questions and quickly and effectively resolve issues. You will provide and clarify lab test results, coordinate follow-up tests on samples, and help coordinate the pickup and delivery of samples. What You Need to Succeed : The ideal candidate will be fluent in both French and English The ideal candidate will be highly motivated, goal-oriented, and a strong collaborator. A proven track record of providing extraordinary customer service. You are experienced in a technically related field, veterinary practice, laboratory setting, and/or contact center environment is helpful. It is important to have strong computer and technical skills. You will be a master problem solver with fine attention to detail while leveraging your strong organizational skills in a multi-tasking environment. You have the ability to learn quickly and apply skills and abilities to a variety of customer interactions. Superb listening and communication (verbal and written) skills are a must in order to be a successful customer support specialist. Strong interpersonal skills with the ability to establish rapport quickly are equally important qualities to have. You possess an associate's or bachelor's degree in a computer-related discipline or scientific (Biology/Chemistry/etc.) discipline is preferred or equivalent combination of education and experience. Ability to be on the phone for 8 hours a day in a quiet workspace or office. *When working from your virtual office, you are required to be available by telephone, voicemail, email, and Teams Microsoft messaging during your scheduled business hours. A high-speed hardwired internet connection (minimum 15 Mbps download; 3 Mbps upload) must be maintained. You will be supplied with a laptop, docking station, monitor(s), and headset, which will need to be maintained appropriately. Schedule: This role requires schedule flexibility. The ability to work 8.5 hours between 11:30am and 8:00pm EST Monday-Friday and Saturdays (9am -5:30pm EST) on a rotating basis. Reliable and dependable attendance is an essential function of this position. What you can expect from us: Hourly rate of $20/hr + based on experience Eligible for annual bonus Health / Dental / Vision Benefits Why IDEXX We're proud of the work we do, because our work matters. An innovation leader in every industry we serve, we follow our Purpose and Guiding Principles to help pet owners worldwide keep their companion animals healthy and happy, to ensure safe drinking water for billions, and to help farmers protect livestock and poultry from disease. We have customers in over 175 countries and a global workforce of over 10,000 talented people. So, what does that mean for you? We enrich the livelihoods of our employees with a positive and respectful work culture that embraces challenges and encourages learning and discovery. At IDEXX, you will be supported by competitive compensation, incentives, and benefits while enjoying purposeful work that drives improvement. Let's pursue what matters together. IDEXX values a diverse workforce and workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply. IDEXX is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state, or federal laws. #LI- REMOTE

Our Customer Support Consultants (Lab Liaisons) are the first point of contact between IDEXX and our customers, our support professionals are vitally important. In their roles, they develop deep and meaningful relationships with our customers, offering solutions to meet customer needs. Every interaction with a customer allows us to demonstrate the power of diagnostics in helping veterinary practices - and the pets under their care - thrive. Are you ready to make a meaningful impact in the world of veterinary diagnostics? Join our dynamic Lab Liaison Team, the vital link between our laboratories and clients across North America. Our collaborative, solutions-driven team excels at problem-solving and customer outreach. If you're passionate about teamwork, continuous learning, and providing exceptional customer experiences, this is the opportunity for you. Does that sound like you? Perfect. Let's get started. IDEXX reference laboratories is a global network united by a shared commitment to enhancing pet care where the true strength in our name is the people behind it. Our reference laboratories make it possible for our customers to discover more with our unrelenting commitment to innovation, personalized support, guidance, and expertise, while providing the most complete and advanced menu of diagnostic tests along with technology and tools. PRIMARY DUTIES AND RESPONSIBILITIES: · Serve as a central point of contact for customer outreach, providing accurate information and resolving issues promptly to ensure customer satisfaction. · Collaborate with team members and subject matter experts to research and resolve complex issues. · Maintain strong internal and external customer relationships through professional, clear, and empathetic communication. · Support quality management systems and compliance requirements. · Contribute to team growth through active participation in development programs and collaborative knowledge sharing. EDUCATION: High School diploma or equivalent combination of education and experience required. Associates degree, Bachelors degree or equivalent preferred. REQUIRED SKILLS AND ABILITIES: Strong customer service and interpersonal skills with experience in building and maintaining relationships. · Ability to work collaboratively in a team-oriented environment, including across international teams and diverse cultures. · Excellent verbal and written communication skills, with the ability to explain complex information clearly and professionally. · Analytical and problem-solving skills to research and resolve issues effectively, using critical thinking to make sound decisions. · Proficiency in Microsoft Office and other relevant systems, with technical aptitude to learn new tools, lab processes, and diagnostic terminology. · Commitment to continuous learning and improvement, staying current with evolving processes, tools, and industry standards. · Ability to handle challenging conversations with professionalism and empathy, ensuring customer needs are met throughout the process. · Strong attention to detail and dedication to data accuracy and integrity to support compliance and quality standards PHYSICAL DEMANDS: · This role involves extended periods of sitting and frequent use of phones and computers. · Occasional lifting of items up to 50 pounds may be required. · Visual and auditory acuity is necessary for accurate computer work and effective phone communication. · Flexibility to work extended hours when needed, with occasional travel possible. WORK ENVIRONMENT: · This position is based in a laboratory setting, which may involve exposure to biohazards and chemicals. · Strict adherence to all safety standards, protocols, and protective measures is required to ensure a safe working environment. What You Can Expect From Us: Hourly rates targeting: $21.00 / hr Opportunity for annual cash bonus and merit pay increase consideration Health / Dental / Vision Benefits Day - One 5% matching 401k On the job training and career advancement opportunities Additional benefits including but not limited to financial support, pet insurance, mental health resources, volunteer paid days off, employee stock program, foundation donation matching, and much more! Opportunity to do meaningful work where you positively impact the lives of people and pets all over the world Schedule: This is a full time (40 hr / wk), day-shift role with scheduled shifts Monday - Friday - 8:30 am - 5:00 pm The shifts and hours may vary slightly depending on business needs. Reliable and dependable attendance is an essential function of this position Why IDEXX? We're proud of the work we do, because our work matters. An innovation leader in every industry we serve, we follow our Purpose and Guiding Principles to help pet owners worldwide keep their companion animals healthy and happy, to ensure safe drinking water for billions, and to help farmers protect livestock and poultry from diseases. We have customers in over 175 countries and a global workforce of over 10,000 talented people. So, what does that mean for you? We enrich the livelihoods of our employees with a positive and respectful work culture that embraces challenges and encourages learning and discovery. At IDEXX, you will be supported by competitive compensation, incentives, and benefits while enjoying purposeful work that drives improvement. Let's pursue what matters together. IDEXX values a diverse workforce and workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply. IDEXX is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state, or federal laws. This Customer Support Consultants (Lab Liaisons) position will be based out of our Louisville location. Does this sound like the opportunity for you? Apply today! #LI-LR1

Our Customer Support Consultants (Lab Liaisons) are the first point of contact between IDEXX and our customers, our support professionals are vitally important. In their roles, they develop deep and meaningful relationships with our customers, offering solutions to meet customer needs. Every interaction with a customer allows us to demonstrate the power of diagnostics in helping veterinary practices - and the pets under their care - thrive. Are you ready to make a meaningful impact in the world of veterinary diagnostics? Join our dynamic Lab Liaison Team, the vital link between our laboratories and clients across North America. Our collaborative, solutions-driven team excels at problem-solving and customer outreach. If you're passionate about teamwork, continuous learning, and providing exceptional customer experiences, this is the opportunity for you. Does that sound like you? Perfect. Let's get started. IDEXX reference laboratories is a global network united by a shared commitment to enhancing pet care where the true strength in our name is the people behind it. Our reference laboratories make it possible for our customers to discover more with our unrelenting commitment to innovation, personalized support, guidance, and expertise, while providing the most complete and advanced menu of diagnostic tests along with technology and tools. PRIMARY DUTIES AND RESPONSIBILITIES: * · Serve as a central point of contact for customer outreach, providing accurate information and resolving issues promptly to ensure customer satisfaction. * · Collaborate with team members and subject matter experts to research and resolve complex issues. * · Maintain strong internal and external customer relationships through professional, clear, and empathetic communication. * · Support quality management systems and compliance requirements. * · Contribute to team growth through active participation in development programs and collaborative knowledge sharing. EDUCATION: * High School diploma or equivalent combination of education and experience required. Associates degree, Bachelors degree or equivalent preferred. REQUIRED SKILLS AND ABILITIES: * Strong customer service and interpersonal skills with experience in building and maintaining relationships. * Ability to work collaboratively in a team-oriented environment, including across international teams and diverse cultures. * Excellent verbal and written communication skills, with the ability to explain complex information clearly and professionally. * Analytical and problem-solving skills to research and resolve issues effectively, using critical thinking to make sound decisions. * Proficiency in Microsoft Office and other relevant systems, with technical aptitude to learn new tools, lab processes, and diagnostic terminology. * Commitment to continuous learning and improvement, staying current with evolving processes, tools, and industry standards. * Ability to handle challenging conversations with professionalism and empathy, ensuring customer needs are met throughout the process. * Strong attention to detail and dedication to data accuracy and integrity to support compliance and quality standards PHYSICAL DEMANDS: * · This role involves extended periods of sitting and frequent use of phones and computers. * Occasional lifting of items up to 50 pounds may be required. * Visual and auditory acuity is necessary for accurate computer work and effective phone communication. * Flexibility to work extended hours when needed, with occasional travel possible. WORK ENVIRONMENT: * · This position is based in a laboratory setting, which may involve exposure to biohazards and chemicals. * Strict adherence to all safety standards, protocols, and protective measures is required to ensure a safe working environment. What You Can Expect From Us: * Hourly rates targeting: $21.00 / hr * Opportunity for annual cash bonus and merit pay increase consideration * Health / Dental / Vision Benefits Day - One * 5% matching 401k * On the job training and career advancement opportunities * Additional benefits including but not limited to financial support, pet insurance, mental health resources, volunteer paid days off, employee stock program, foundation donation matching, and much more! * Opportunity to do meaningful work where you positively impact the lives of people and pets all over the world Schedule: * This is a full time (40 hr / wk), day-shift role with scheduled shifts Monday - Friday - 8:30 am - 5:00 pm * The shifts and hours may vary slightly depending on business needs. * Reliable and dependable attendance is an essential function of this position Why IDEXX? We're proud of the work we do, because our work matters. An innovation leader in every industry we serve, we follow our Purpose and Guiding Principles to help pet owners worldwide keep their companion animals healthy and happy, to ensure safe drinking water for billions, and to help farmers protect livestock and poultry from diseases. We have customers in over 175 countries and a global workforce of over 10,000 talented people. So, what does that mean for you? We enrich the livelihoods of our employees with a positive and respectful work culture that embraces challenges and encourages learning and discovery. At IDEXX, you will be supported by competitive compensation, incentives, and benefits while enjoying purposeful work that drives improvement. Let's pursue what matters together. IDEXX values a diverse workforce and workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply. IDEXX is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state, or federal laws. This Customer Support Consultants (Lab Liaisons) position will be based out of our Louisville location. Does this sound like the opportunity for you? Apply today! #LI-LR1

Pay Range: $39.00 per hour, $50 per hour Premium Pay for applicable shifts Benefits: Employee Assistance Program (EAP), Safe & Sick Time, Retirement Plan DESC (Downtown Emergency Service Center) is a nonprofit organization working to help people with the complex needs of homelessness, substance use disorders, and serious mental illness achieve their highest potential for health and well-being through comprehensive services, treatment, and housing. Our vision is a community where no person is abandoned, ignored, or experiencing homelessness. As the region's leading provider of services to multiply disabled adults who have experienced chronic homelessness, DESC serves almost 3,000 people each day. Our integrated service model is designed to help people secure and maintain appropriate, safe and affordable housing. DESC is recognized nationally and regionally as an innovator in developing solutions to homelessness. JOB DEFINITION: We are looking for On Call Client Engagement Specialists (CES) who will work within the larger Client Engagement Team spanning two locations: Hobson Clinic and the Downtown Behavioral Health Center. Hobson Clinic is an integrated behavioral and physical health outpatient clinic jointly operated by DESC and Harborview Medical Center (HMC). The Clinic provides holistic health care services to thousands of community members annually with a focus on improving health care access for people who have experienced barriers to conventional health services. The Clinic specializes in serving people living on lower incomes, people living homeless, and people living with complex physical and mental health conditions and substance use disorders. The Downtown Behavioral Health Center is operated by DESC and support a variety of clinical staff and programs ranging from outpatient behavioral health, substance disorder treatment, supportive employment, medical, and drop-in services. The clinical programs located in Pioneer Square serve a myriad of clients daily to address complex needs related to their mental and physical health. The CES team monitors the safety and security of the clinics by managing the milieu of the main lobby/building and engaging clients. The CES team will also be tasked with providing trauma-informed support to clients and patients utilizing Hobson clinic and Pioneer Square by employing various de-escalation skills and tactics, both verbal and hands-on approaches, while in coordination and consultation with the wider clinical and medical teams. The CES team supports DESC's Good neighbor policy in public spaces adjacent to clinics and ensures the community milieu around DESC buildings are welcoming and approachable. ESSENTIAL DUTIES AND RESPONSIBILITIES: Be present in all main operating areas of both Hobson and Pioneer Square clinics for client engagement and de-escalation purposes only. Be a welcoming presence and direct clients to the services they are seeking, at times escorting to designated area, and walking regular rounds in both low and high-risk areas of the clinic, including area immediately outside of the clinic. Be present in outside spaces near to the clinic for community visibility and client engagement. Be a welcoming presence, orient community members and clients to DESC services, walk regular rounds in the neighborhood, escort clients and prospective clients to nearby DESC buildings, and participate in clean-up activities. Initiate and maintain appropriate social interactions with clients. Integrate experience with behavioral health and substance use conditions into work with clients. Monitor the general milieu, lobby, entryway, immediately outside of the clinic, security systems, and other common areas to monitor the safety and security of clients and staff. Work to maintain a comfortable milieu, even in the presence of potentially unusual client behaviors. Commitment to the Harm Reduction and Trauma Informed Care models and working to incorporate those principles through an equity and social justice lens. Commitment to diversity, equity, and inclusion and applying to all areas of work responsibility. Intervene when necessary to support clients, maintain order, and communicate/enforce clinic rules and policies. Intervene in client crises and emergencies (medical, behavioral health, interpersonal), participate in verbal de-escalation and hands-on de-escalation in emergent situations, and initiate action as required, including contact with emergency response systems, and facilitating a higher level of care. Write significant events involving clients and Clinic operations activities in a daily log; read log daily and coordinate with relevant staff. In collaboration with an interdisciplinary team, promote a safe and secure clinic environment by responding to emergent safety issues using a layered active response approach. Assist clinical staff in engaging clients through creative, resourceful strategies that build trust and confidence. Provide support to staff related to safety issues upon request. Help ensure cleanliness of lobby area and other common spaces within the building. Participate in staff meetings, team huddles, and training, with both DESC and HMC staff. Other responsibilities as assigned. MINIMUM EXPECTATIONS: Be reasonably available to accept 8 am to 5 pm per-diem shifts with less than 24 hours notice. Maintain current contact information with supervisor, including phone, email, text, etc. Once a full shift is accepted (no partial shifts), work that shift from start to finish, except in extraordinary circumstances that make this impossible. Attend to work responsibilities while on duty and limit personal phone calls and other interruptions to break times except for emergencies. Ability to learn and incorporate required DESC protocols and procedures with limited training and orientation (typically 1 day of training and two shift shadows). Picking up at least two shifts per month as shifts are available. Requirements MINIMUM QUALIFICATIONS: Ability to meet Washington Department of Health requirements for registration as a Registered Agency Affiliated Counselor (AAC) or any other superseding credential Relevant Bachelor's degree in social work, psychology, or related behavioral science, OR a combination of 1 year of relevant paid work experience and demonstration of the ability to perform required job duties. Ability to drive an agency or personal vehicle to conduct agency related business. A current Washington State driver's license and insurable driving record are required. Interest in working with clients who are difficult to engage and maintain in traditional mental health/substance use disorder programs. Experience working with behavioral health conditions and intervening with de-escalation and hands-on approaches using Crisis Prevention & Intervention (CPI) or the equivalent and must be familiar with behavioral health treatment services. Willingness to become certified in enhanced behavioral de-escalation training, which trains to use hands on techniques. Experience in human services (paid or volunteer), preferably working with adults living homeless and/or living with a mental illness and/or substance use disorder. Proficient in de-escalation skills, crisis intervention, and stabilization strategies and possess the ability to use these skills in high-risk, high traffic areas. Have a strong understanding of recovery and resilience, the value of client partnerships, and client choice. Experience working with adults living with mental illness and/or co-occurring disorders. Interest or experience in working with clients that traditional health care programs have turned away. Ability to communicate and work effectively with clients and staff from various backgrounds and utilize good customer service skills. Ability to work effectively with clients potentially displaying unusual and bizarre behaviors. Subscribe to the philosophy of working in an integrated team approach which fosters cooperation and continuity across programs and of consideration and respect for clients. Have experience working in collaboration with law enforcement, and neighborhood stakeholders that do not always agree with the harm reduction, trauma informed, or person-centered work philosophy. Able to prioritize multiple job responsibilities, work independently, and exercise good professional judgment. Able to maintain client confidentiality. Ability to pass criminal background check. PREFERRED QUALIFICATIONS: Has work experience as an Emergency Medical Technician or Psych Technician in the field. Bilingual in English and Spanish. Skill in operating office equipment, including computers (including e-mail), software (e.g., Microsoft Word, Excel) and telephones. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee will be required to sit, communicate with other employees, required to lift and carry items weighing up to 40 pounds and to operate computer hardware systems. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. WORKING CONDITIONS: Works in a climate-controlled office environment with frequent interpersonal interactions. Works outside in all weather. May escort clients or have professional meetings in environments which are not climate controlled. Also works outside of the office in the community. EQUAL OPPORTUNITY EMPLOYER: DESC is committed to diversity in the workplace, and promotes equal employment opportunities for all staff members and applicants. The Agency will not discriminate against any employee or applicant for employment on the basis of race, creed, color, sex, gender, sexual orientation, age, national origin, caste, marital status, or the presence of any sensory, mental or physical disability in any employment practice, unless based on a bona fide occupational qualification. Minorities and veterans are encouraged to apply. Salary Description $39.00 per hour

**Pay Range:** $39.00 per hour, $50 per hour Premium Pay for applicable shifts **Benefits:** Employee Assistance Program (EAP), Safe & Sick Time, Retirement Plan DESC (Downtown Emergency Service Center) is a nonprofit organization working to help people with the complex needs of homelessness, substance use disorders, and serious mental illness achieve their highest potential for health and well-being through comprehensive services, treatment, and housing. Our vision is a community where no person is abandoned, ignored, or experiencing homelessness. As the region's leading provider of services to multiply disabled adults who have experienced chronic homelessness, DESC serves almost 3,000 people each day. Our integrated service model is designed to help people secure and maintain appropriate, safe and affordable housing. DESC is recognized nationally and regionally as an innovator in developing solutions to homelessness. **JOB DEFINITION:** We are looking for On Call Client Engagement Specialists (CES) who will work within the larger Client Engagement Team spanning two locations: Hobson Clinic and the Downtown Behavioral Health Center. Hobson Clinic is an integrated behavioral and physical health outpatient clinic jointly operated by DESC and Harborview Medical Center (HMC). The Clinic provides holistic health care services to thousands of community members annually with a focus on improving health care access for people who have experienced barriers to conventional health services. The Clinic specializes in serving people living on lower incomes, people living homeless, and people living with complex physical and mental health conditions and substance use disorders. The Downtown Behavioral Health Center is operated by DESC and support a variety of clinical staff and programs ranging from outpatient behavioral health, substance disorder treatment, supportive employment, medical, and drop-in services. The clinical programs located in Pioneer Square serve a myriad of clients daily to address complex needs related to their mental and physical health. The CES team monitors the safety and security of the clinics by managing the milieu of the main lobby/building and engaging clients. The CES team will also be tasked with providing trauma-informed support to clients and patients utilizing Hobson clinic and Pioneer Square by employing various de-escalation skills and tactics, both verbal and hands-on approaches, while in coordination and consultation with the wider clinical and medical teams. The CES team supports DESC's Good neighbor policy in public spaces adjacent to clinics and ensures the community milieu around DESC buildings are welcoming and approachable. **ESSENTIAL DUTIES AND RESPONSIBILITIES:** + Be present in all main operating areas of both Hobson and Pioneer Square clinics for client engagement and de-escalation purposes only. Be a welcoming presence and direct clients to the services they are seeking, at times escorting to designated area, and walking regular rounds in both low and high-risk areas of the clinic, including area immediately outside of the clinic. + Be present in outside spaces near to the clinic for community visibility and client engagement. Be a welcoming presence, orient community members and clients to DESC services, walk regular rounds in the neighborhood, escort clients and prospective clients to nearby DESC buildings, and participate in clean-up activities. + Initiate and maintain appropriate social interactions with clients. Integrate experience with behavioral health and substance use conditions into work with clients. + Monitor the general milieu, lobby, entryway, immediately outside of the clinic, security systems, and other common areas to monitor the safety and security of clients and staff. Work to maintain a comfortable milieu, even in the presence of potentially unusual client behaviors. + Commitment to the Harm Reduction and Trauma Informed Care models and working to incorporate those principles through an equity and social justice lens. + Commitment to diversity, equity, and inclusion and applying to all areas of work responsibility. + Intervene when necessary to support clients, maintain order, and communicate/enforce clinic rules and policies. + Intervene in client crises and emergencies (medical, behavioral health, interpersonal), participate in verbal de-escalation and hands-on de-escalation in emergent situations, and initiate action as required, including contact with emergency response systems, and facilitating a higher level of care. + Write significant events involving clients and Clinic operations activities in a daily log; read log daily and coordinate with relevant staff. + In collaboration with an interdisciplinary team, promote a safe and secure clinic environment by responding to emergent safety issues using a layered active response approach. + Assist clinical staff in engaging clients through creative, resourceful strategies that build trust and confidence. + Provide support to staff related to safety issues upon request. + Help ensure cleanliness of lobby area and other common spaces within the building. + Participate in staff meetings, team huddles, and training, with both DESC and HMC staff. + Other responsibilities as assigned. **MINIMUM EXPECTATIONS:** + Be reasonably available to accept 8 am to 5 pm per-diem shifts with less than 24 hours notice. + Maintain current contact information with supervisor, including phone, email, text, etc. + Once a full shift is accepted (no partial shifts), work that shift from start to finish, except in extraordinary circumstances that make this impossible. + Attend to work responsibilities while on duty and limit personal phone calls and other interruptions to break times except for emergencies. + Ability to learn and incorporate required DESC protocols and procedures with limited training and orientation (typically 1 day of training and two shift shadows). + Picking up at least two shifts per month as shifts are available. Requirements **MINIMUM QUALIFICATIONS:** + Ability to meet Washington Department of Health requirements for registration as a Registered Agency Affiliated Counselor (AAC) or any other superseding credential + Relevant Bachelor's degree in social work, psychology, or related behavioral science, OR a combination of 1 year of relevant paid work experience and demonstration of the ability to perform required job duties. + Ability to drive an agency or personal vehicle to conduct agency related business. A current Washington State driver's license and insurable driving record are required. + Interest in working with clients who are difficult to engage and maintain in traditional mental health/substance use disorder programs. + Experience working with behavioral health conditions and intervening with de-escalation and hands-on approaches using Crisis Prevention & Intervention (CPI) or the equivalent and must be familiar with behavioral health treatment services. + Willingness to become certified in enhanced behavioral de-escalation training, which trains to use hands on techniques. + Experience in human services (paid or volunteer), preferably working with adults living homeless and/or living with a mental illness and/or substance use disorder. + Proficient in de-escalation skills, crisis intervention, and stabilization strategies and possess the ability to use these skills in high-risk, high traffic areas. + Have a strong understanding of recovery and resilience, the value of client partnerships, and client choice. + Experience working with adults living with mental illness and/or co-occurring disorders. + Interest or experience in working with clients that traditional health care programs have turned away. + Ability to communicate and work effectively with clients and staff from various backgrounds and utilize good customer service skills. + Ability to work effectively with clients potentially displaying unusual and bizarre behaviors. + Subscribe to the philosophy of working in an integrated team approach which fosters cooperation and continuity across programs and of consideration and respect for clients. + Have experience working in collaboration with law enforcement, and neighborhood stakeholders that do not always agree with the harm reduction, trauma informed, or person-centered work philosophy. + Able to prioritize multiple job responsibilities, work independently, and exercise good professional judgment. + Able to maintain client confidentiality. + Ability to pass criminal background check. **PREFERRED QUALIFICATIONS:** + Has work experience as an Emergency Medical Technician or Psych Technician in the field. + Bilingual in English and Spanish. + Skill in operating office equipment, including computers (including e-mail), software (e.g., Microsoft Word, Excel) and telephones. **PHYSICAL DEMANDS:** The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee will be required to sit, communicate with other employees, required to lift and carry items weighing up to 40 pounds and to operate computer hardware systems. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. **WORKING CONDITIONS:** Works in a climate-controlled office environment with frequent interpersonal interactions. Works outside in all weather. May escort clients or have professional meetings in environments which are not climate controlled. Also works outside of the office in the community. **EQUAL OPPORTUNITY EMPLOYER:** DESC is committed to diversity in the workplace, and promotes equal employment opportunities for all staff members and applicants. The Agency will not discriminate against any employee or applicant for employment on the basis of race, creed, color, sex, gender, sexual orientation, age, national origin, caste, marital status, or the presence of any sensory, mental or physical disability in any employment practice, unless based on a bona fide occupational qualification. Minorities and veterans are encouraged to apply. Salary Description $39.00 per hour

PAY TRANSPARENCY STATEMENT: In accordance with The Massachusetts Pay Transparency Act, BNHC provides reasonable pay range for each posted position. Actual compensation will be based on multiple factors such as relevant experience, education and training to determine offered rates. This range represents the organization's good faith estimate of the possible compensation at the time of posting. POSITION SUMMARY: Responds to telephone calls promptly and courteously using the standard clinic greeting. Obtains pertinent information from caller including correct first and last name, address, telephone number and date of birth if applicable. Gives information regarding clinic within scope of authority and refers questions to staff with the authority to assist caller. Seeks assistance as appropriate with clinical or sensitive information. Prioritizes and redirects calls as necessary. PRINCIPAL DUTIES AND RESPONSIBILITIES: Answers incoming calls and directs appropriately. Verifies patient's name, address, telephone number and date of birth. Schedules appointments using the appointment template. Verifies the patient's insurance information and also books a pre-registration appointment when applicable. Turns answering service on and off. Obtains messages from answering service, contacting patients or notifying appropriate staff of message. Notifies patients of cancelled or rescheduled sessions by telephone and mail if necessary. Cancels appointments on the computer. Responds to TTD calls Qualifications MINIMUM SKILLS AND KNOWLEDGE REQUIREMENTS: High school diploma or equivalent. Must be able to work independently with effective communication skills. Ability to relate to staff and patients in a professional manner. Good organizational and telephone skills. Bilingual required. WORKING CONDITIONS: Works in a busy community health center in downtown business district. Interruptions are present and can be disruptive to work flow. Stress is present due to a high volume of work, diversified nature of activities and frequent crises and deadlines. PHYSICAL REQUIREMENTS: Physical demands require lifting of small pieces of office equipment and/or boxes not to exceed 20 lbs. Standing, walking and sitting involved with position. Visual acuity sufficient for reading. Hearing acuity for holding conversations with or without the use of audio devices.

Shift: Day Days Off: Saturday, Sunday Benefits: Dental, Life, Long-term Disability, Medical (no premiums/payroll deductions for employee coverage) Other Benefits: Employee Assistance Program (EAP), Flexible Spending Account (FSA), ORCA card subsidy, Paid Time Off (34 days per year), Retirement Plan Union Representation: This position is a part of a union and is represented by SEIU Healthcare 1199NW. About DESC: DESC (Downtown Emergency Service Center) is a nonprofit organization working to help people with the complex needs of homelessness, substance use disorders, and serious mental illness achieve their highest potential for health and well-being through comprehensive services, treatment, and housing. Our vision is a community where no person is abandoned, ignored, or experiencing homelessness. As the region's leading provider of services to multiply disabled adults who have experienced chronic homelessness, DESC serves almost 3,000 people each day. Our integrated service model is designed to help people secure and maintain appropriate, safe and affordable housing. DESC is recognized nationally and regionally as an innovator in developing solutions to homelessness. JOB DEFINITION: We are looking for a Client Engagement Specialist (CES) who will work within the larger Client Engagement Team spanning two locations: Hobson Clinic and the Downtown Behavioral Health Center. Hobson Clinic is an integrated behavioral and physical health outpatient clinic jointly operated by DESC and Harborview Medical Center (HMC). The Clinic provides holistic health care services to thousands of community members annually with a focus on improving health care access for people who have experienced barriers to conventional health services. The Clinic specializes in serving people living on lower incomes, people living homeless, and people living with complex physical and mental health conditions and substance use disorders. The Downtown Behavioral Health Center is operated by DESC and supports a variety of clinical staff and programs ranging from outpatient behavioral health, substance disorder treatment, medical, and drop-in services. The clinical programs located at DBHC serve a myriad of clients daily to address complex needs related to their mental and physical health. The CES team will be the point people to monitor the safety and security of the clinics by managing the milieu of the main lobby/building and engaging clients. The CES team will also be tasked with providing trauma-informed support to clients and patients utilizing Hobson clinic and DBHC by employing various de-escalation skills and tactics, both verbal and hands-on approaches, while in coordination and consultation with the wider clinical and medical teams. The CES team supports DESC's Good neighbor policy in public spaces adjacent to clinics and ensures the community milieu around DESC buildings are welcoming and approachable. ESSENTIAL DUTIES AND RESPONSIBILITIES: To be present in all main operating areas of both Hobson and DBHC for client engagement and de-escalation purposes only. Be a welcoming presence and direct clients to the services they are seeking, at times escorting to designated area, and walking regular rounds in both low and high-risk areas of the clinic, including area immediately outside of the clinic. Initiate and maintain appropriate social interactions with clients. Integrate experience with behavioral health and substance use conditions into work with clients. Monitor the general milieu, lobby, entryway, immediately outside of the clinic, security systems, and other common areas to monitor the safety and security of clients and staff. Work to maintain a comfortable milieu, even in the presence of potentially unusual client behaviors. Be present in outside spaces near to the clinic for community visibility and client engagement. Be a welcoming presence, orient community members and clients to DESC services, walk regular rounds in the neighborhood, escort clients and prospective clients to nearby DESC buildings, and participate in clean-up activities. Commitment to the Harm Reduction and Trauma Informed Care models and working to incorporate those principles through an equity and social justice lens. Become certified in enhanced behavioral de-escalation training and maintain annual re-certification. Commitment to diversity, equity, and inclusion and applying to all areas of work responsibility. Assist in training clinic staff on de-escalation skills and leading crisis response drills. Intervene when necessary to support clients, maintain order, and communicate/enforce clinic rules and policies. Intervene in client crises and emergencies (medical, behavioral health, interpersonal), participate in verbal de-escalation and hands-on de-escalation in emergent situations, and initiate action as required, including contact with emergency response systems, and facilitating a higher level of care. Write significant events involving clients and Clinic operations activities in a daily log; read log daily and coordinate with relevant staff. In collaboration with an interdisciplinary team, promote a safe and secure clinic environment by responding to emergent safety issues using a layered active response approach. Participate in clinical reviews and case conferences to develop personal success plans for clients as needed. Assist clinical staff in engaging clients through creative, resourceful strategies that build trust and confidence. Lead critical debriefs and work in coordination with clinical Director and Managers to provide support to staff related to safety issues upon request. Attending consumer advisory board (CAB) meetings with the purpose of eliciting consumer input regarding Clinic program performance and to assure the consumer perspective is well-understood and reported back to the team. Help ensure cleanliness of lobby area and other common spaces within the building. Participate in staff meetings, team huddles, and training, with both DESC and HMC staff. Other responsibilities as assigned. WORKING CONDITIONS: Works in a climate-controlled office environment with frequent interpersonal interactions. Works outside in all weather. Works as needed driving to client homes and interacting with clients in their homes. May escort clients or have professional meetings in environments which are not climate controlled. Also works outside of the office in homeless camps and in a vehicle. Requirements MINIMUM QUALIFICATIONS: Ability to meet Washington Department of Health requirements for registration as a Registered Agency Affiliated Counselor (AAC) or any other superseding credential Relevant Bachelor's degree in social work, psychology, or related behavioral science, OR a combination of 1 year of relevant paid work experience and demonstration of the ability to perform required job duties. Ability to drive an agency or personal vehicle to conduct agency related business. A current Washington State driver's license and insurable driving record are required. Interest in working with clients who are difficult to engage and maintain in traditional mental health/substance use disorder programs. Experience working with behavioral health conditions and intervening with de-escalation and hands-on approaches using Crisis Prevention & Intervention (CPI) or the equivalent and must be familiar with behavioral health treatment services. Willingness to become certified in enhanced behavioral de-escalation training, which trains to use hands on techniques. Experience in human services (paid or volunteer), preferably working with adults living homeless and/or living with a mental illness and/or substance use disorder. Proficient in de-escalation skills, crisis intervention, and stabilization strategies and possess the ability to use these skills in high-risk, high traffic areas. Have a strong understanding of recovery and resilience, the value of client partnerships, and client choice. Experience working with adults living with mental illness and/or co-occurring disorders. Interest or experience in working with clients that traditional health care programs have turned away. Ability to communicate and work effectively with clients and staff from various backgrounds and utilize good customer service skills. Ability to work effectively with clients potentially displaying unusual and bizarre behaviors. Subscribe to the philosophy of working in an integrated team approach which fosters cooperation and continuity across programs and of consideration and respect for clients. Have experience working in collaboration with law enforcement, and neighborhood stakeholders that do not always agree with the harm reduction, trauma informed, or person-centered work philosophy. Able to prioritize multiple job responsibilities, work independently, and exercise good professional judgment. Able to maintain client confidentiality. Ability to pass criminal background check. PREFERRED QUALIFICATIONS: Has work experience as an Emergency Medical Technician or Psych Technician in the field. Bilingual in English and Spanish. Skill in operating office equipment, including computers (including e-mail), software (e.g., Microsoft Word, Excel) and telephones. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee will be required to sit, communicate with other employees, required to lift and carry items weighing up to 40 pounds and to operate computer hardware systems. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. EQUAL OPPORTUNITY EMPLOYER: DESC is committed to diversity in the workplace, and promotes equal employment opportunities for all staff members and applicants. The Agency will not discriminate against any employee or applicant for employment on the basis of race, creed, color, sex, gender, sexual orientation, age, national origin, caste, marital status, or the presence of any sensory, mental or physical disability in any employment practice, unless based on a bona fide occupational qualification. Minorities and veterans are encouraged to apply. Salary Description $37.78 - $41.72 per hour

**Shift:** Day **Days Off:** Saturday, Sunday **Benefits:** Dental, Life, Long-term Disability, Medical (no premiums/payroll deductions for employee coverage) **Other Benefits:** Employee Assistance Program (EAP), Flexible Spending Account (FSA), ORCA card subsidy, Paid Time Off (34 days per year), Retirement Plan **Union Representation:** This position is a part of a union and is represented by SEIU Healthcare 1199NW. **About DESC:** DESC (Downtown Emergency Service Center) is a nonprofit organization working to help people with the complex needs of homelessness, substance use disorders, and serious mental illness achieve their highest potential for health and well-being through comprehensive services, treatment, and housing. Our vision is a community where no person is abandoned, ignored, or experiencing homelessness. As the region's leading provider of services to multiply disabled adults who have experienced chronic homelessness, DESC serves almost 3,000 people each day. Our integrated service model is designed to help people secure and maintain appropriate, safe and affordable housing. DESC is recognized nationally and regionally as an innovator in developing solutions to homelessness. **JOB DEFINITION:** We are looking for a Client Engagement Specialist (CES) who will work within the larger Client Engagement Team spanning two locations: Hobson Clinic and the Downtown Behavioral Health Center. Hobson Clinic is an integrated behavioral and physical health outpatient clinic jointly operated by DESC and Harborview Medical Center (HMC). The Clinic provides holistic health care services to thousands of community members annually with a focus on improving health care access for people who have experienced barriers to conventional health services. The Clinic specializes in serving people living on lower incomes, people living homeless, and people living with complex physical and mental health conditions and substance use disorders. The Downtown Behavioral Health Center is operated by DESC and supports a variety of clinical staff and programs ranging from outpatient behavioral health, substance disorder treatment, medical, and drop-in services. The clinical programs located at DBHC serve a myriad of clients daily to address complex needs related to their mental and physical health. The CES team will be the point people to monitor the safety and security of the clinics by managing the milieu of the main lobby/building and engaging clients. The CES team will also be tasked with providing trauma-informed support to clients and patients utilizing Hobson clinic and DBHC by employing various de-escalation skills and tactics, both verbal and hands-on approaches, while in coordination and consultation with the wider clinical and medical teams. The CES team supports DESC's Good neighbor policy in public spaces adjacent to clinics and ensures the community milieu around DESC buildings are welcoming and approachable. **ESSENTIAL DUTIES AND RESPONSIBILITIES:** + To be present in all main operating areas of both Hobson and DBHC for client engagement and de-escalation purposes only. Be a welcoming presence and direct clients to the services they are seeking, at times escorting to designated area, and walking regular rounds in both low and high-risk areas of the clinic, including area immediately outside of the clinic. + Initiate and maintain appropriate social interactions with clients. Integrate experience with behavioral health and substance use conditions into work with clients. + Monitor the general milieu, lobby, entryway, immediately outside of the clinic, security systems, and other common areas to monitor the safety and security of clients and staff. Work to maintain a comfortable milieu, even in the presence of potentially unusual client behaviors. + Be present in outside spaces near to the clinic for community visibility and client engagement. Be a welcoming presence, orient community members and clients to DESC services, walk regular rounds in the neighborhood, escort clients and prospective clients to nearby DESC buildings, and participate in clean-up activities. + Commitment to the Harm Reduction and Trauma Informed Care models and working to incorporate those principles through an equity and social justice lens. + Become certified in enhanced behavioral de-escalation training and maintain annual re-certification. + Commitment to diversity, equity, and inclusion and applying to all areas of work responsibility. + Assist in training clinic staff on de-escalation skills and leading crisis response drills. + Intervene when necessary to support clients, maintain order, and communicate/enforce clinic rules and policies. + Intervene in client crises and emergencies (medical, behavioral health, interpersonal), participate in verbal de-escalation and hands-on de-escalation in emergent situations, and initiate action as required, including contact with emergency response systems, and facilitating a higher level of care. + Write significant events involving clients and Clinic operations activities in a daily log; read log daily and coordinate with relevant staff. + In collaboration with an interdisciplinary team, promote a safe and secure clinic environment by responding to emergent safety issues using a layered active response approach. + Participate in clinical reviews and case conferences to develop personal success plans for clients as needed. Assist clinical staff in engaging clients through creative, resourceful strategies that build trust and confidence. + Lead critical debriefs and work in coordination with clinical Director and Managers to provide support to staff related to safety issues upon request. + Attending consumer advisory board (CAB) meetings with the purpose of eliciting consumer input regarding Clinic program performance and to assure the consumer perspective is well-understood and reported back to the team. + Help ensure cleanliness of lobby area and other common spaces within the building. + Participate in staff meetings, team huddles, and training, with both DESC and HMC staff. + Other responsibilities as assigned. **WORKING CONDITIONS:** Works in a climate-controlled office environment with frequent interpersonal interactions. Works outside in all weather. Works as needed driving to client homes and interacting with clients in their homes. May escort clients or have professional meetings in environments which are not climate controlled. Also works outside of the office in homeless camps and in a vehicle. Requirements **MINIMUM QUALIFICATIONS:** + Ability to meet Washington Department of Health requirements for registration as a Registered Agency Affiliated Counselor (AAC) or any other superseding credential + Relevant Bachelor's degree in social work, psychology, or related behavioral science, OR a combination of 1 year of relevant paid work experience and demonstration of the ability to perform required job duties. + Ability to drive an agency or personal vehicle to conduct agency related business. A current Washington State driver's license and insurable driving record are required. + Interest in working with clients who are difficult to engage and maintain in traditional mental health/substance use disorder programs. + Experience working with behavioral health conditions and intervening with de-escalation and hands-on approaches using Crisis Prevention & Intervention (CPI) or the equivalent and must be familiar with behavioral health treatment services. + Willingness to become certified in enhanced behavioral de-escalation training, which trains to use hands on techniques. + Experience in human services (paid or volunteer), preferably working with adults living homeless and/or living with a mental illness and/or substance use disorder. + Proficient in de-escalation skills, crisis intervention, and stabilization strategies and possess the ability to use these skills in high-risk, high traffic areas. + Have a strong understanding of recovery and resilience, the value of client partnerships, and client choice. + Experience working with adults living with mental illness and/or co-occurring disorders. + Interest or experience in working with clients that traditional health care programs have turned away. + Ability to communicate and work effectively with clients and staff from various backgrounds and utilize good customer service skills. + Ability to work effectively with clients potentially displaying unusual and bizarre behaviors. + Subscribe to the philosophy of working in an integrated team approach which fosters cooperation and continuity across programs and of consideration and respect for clients. + Have experience working in collaboration with law enforcement, and neighborhood stakeholders that do not always agree with the harm reduction, trauma informed, or person-centered work philosophy. + Able to prioritize multiple job responsibilities, work independently, and exercise good professional judgment. + Able to maintain client confidentiality. + Ability to pass criminal background check. **PREFERRED QUALIFICATIONS:** + Has work experience as an Emergency Medical Technician or Psych Technician in the field. + Bilingual in English and Spanish. + Skill in operating office equipment, including computers (including e-mail), software (e.g., Microsoft Word, Excel) and telephones. **PHYSICAL DEMANDS:** The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee will be required to sit, communicate with other employees, required to lift and carry items weighing up to 40 pounds and to operate computer hardware systems. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. **EQUAL OPPORTUNITY EMPLOYER:** DESC is committed to diversity in the workplace, and promotes equal employment opportunities for all staff members and applicants. The Agency will not discriminate against any employee or applicant for employment on the basis of race, creed, color, sex, gender, sexual orientation, age, national origin, caste, marital status, or the presence of any sensory, mental or physical disability in any employment practice, unless based on a bona fide occupational qualification. Minorities and veterans are encouraged to apply. Salary Description $37.78 - $41.72 per hour

Shift: Night (8:00pm - 4:00am) Shift Differential: $1.00 per hour Days Off: Tuesday, Wednesday Benefits: Dental, Life, Long-term Disability, Medical (no premiums/payroll deductions for employee coverage) Other Benefits: Employee Assistance Program (EAP), Flexible Spending Account (FSA), ORCA card subsidy, Paid Time Off (34 days per year), Retirement Plan Union Representation: This position is a part of a union and is represented by SEIU Healthcare 1199NW. About DESC: DESC (Downtown Emergency Service Center) is a nonprofit organization working to help people with the complex needs of homelessness, substance use disorders, and serious mental illness achieve their highest potential for health and well-being through comprehensive services, treatment, and housing. Our vision is a community where no person is abandoned, ignored, or experiencing homelessness. As the region's leading provider of services to multiply disabled adults who have experienced chronic homelessness, DESC serves almost 3,000 people each day. Our integrated service model is designed to help people secure and maintain appropriate, safe and affordable housing. DESC is recognized nationally and regionally as an innovator in developing solutions to homelessness. JOB DEFINITION: We are looking for a Client Engagement Specialist (CES) who will work within the larger Client Engagement Team spanning three locations: Hobson Clinic, the DESC Pioneer Square clinics, and the STAR Center. Hobson Clinic is an integrated behavioral and physical health outpatient clinic jointly operated by DESC and Harborview Medical Center (HMC). The Clinic provides holistic health care services to thousands of community members annually with a focus on improving health care access for people who have experienced barriers to conventional health services. The Clinic specializes in serving people living on lower incomes, people living homeless, and people living with complex physical and mental health conditions and substance use disorders. The Pioneer Square clinics are two clinics operated by DESC that support a variety of clinical staff and programs ranging from outpatient behavioral health, substance disorder treatment, supportive employment, medical, and drop-in services. The clinical programs located in Pioneer Square serve a myriad of clients daily to address complex needs related to their mental and physical health. The STAR (Stability Through Access and Resources) Center is a time-limited, 24/7, behavioral health-focused non-congregate shelter program. Services at the Center are tailored for unsheltered adults facing significant untreated and undertreated challenges related to mental health and substance use disorders. The center is located at 619 3rd Avenue and Cherry Street in downtown Seattle The CES team will be the point people to monitor and provide 24/7 safety and security at the STAR Center by managing the milieu outside and inside of the Shelter. The CES team will also be tasked with providing trauma-informed support to clients at the STAR Center and Pioneer Square by employing various de-escalation skills while in coordination and consultation with the wider STAR Center staff, clinical, and medical teams. ESSENTIAL DUTIES AND RESPONSIBILITIES: To be present in all main operating areas of Hobson Place, 216 James, and STAR Center for client engagement and de-escalation purposes. Be a welcoming presence and direct clients to the services they are seeking, at times escorting to designated area and walking regular rounds in both low and high-risk areas of the clinic, Hobson Place, 216 James, STAR Center and 600 block of 3rd Ave, including the area immediately outside of the clinic. Monitor the general milieu outside the Hobson Clinic, 216 James Clinic, STAR center and the 500 and 600 blocks of 3rd Ave. Work to maintain a comfortable atmosphere for people along 3rd Ave, even in the presence of potentially unusual or posturing client behaviors. Proactively engage clients and community members in the public spaces on and around 3rd Ave. in front of Hobson Clinic, 216 James St, and the STAR Center. Coordinate real-time intervention for crises both in and around DESC spaces. Enforce the DESC Good Neighbor policy and Project/Program rules with DESC Clients. Initiate and maintain appropriate social interactions with clients and prospective clients. Integrate experience with behavioral health and substance use conditions into work with clients and prospective clients. Commitment to the Harm Reduction and Trauma Informed Care models and working to incorporate those principles through an equity and social justice lens. Become a DESC trainer for de-escalation and dis-engagement for new employees and yearly refresher; this responsibility will be shared with another trainer within the agency. Assist in training clinic staff on de-escalation skills and leading crisis response drills. Receive training in hands on techniques (escorts and holds) and work in collaboration with partnering agency security to ensure the safety of clients is made a priority. Commitment to diversity, equity, and inclusion, applying to all areas of work responsibility. Intervene when necessary to support clients, maintain order, and communicate/enforce clinic rules and policies. Intervene in client crises and emergencies (medical, behavioral health, interpersonal), participate in verbal de-escalation and hands-on escorts and holds in emergent situations, and initiate action as required, including contact with emergency response systems, and facilitating a higher level of care. Write a shift summary log detailing significant events involving clients and clinic operations, read log daily, participate in shift brief, complete activity logs and other shift-related documentation, and coordinate with relevant staff to ensure all required documentation is completed. In collaboration with an interdisciplinary team, promote a safe and secure clinic environment by responding to emergent safety issues using a collaborative active response approach. Participate in clinical reviews and case conferences to develop personal success plans for clients as needed. Assist clinical staff in engaging clients through creative, resourceful strategies that build trust and confidence. Participate in bar review committee and, psych consults as needed. Lead critical incident debriefs and work in coordination with clinical Director and Managers to provide support to staff related to safety issues upon request. Help ensure cleanliness of sidewalks. Participate in staff meetings, team huddles, and training, with both DESC and HMC staff. Wear agency-provided clothing that makes you easily identifiable in the community as a DESC employee. Other responsibilities as assigned. WORKING CONDITIONS: Works both indoors in a climate-controlled office environment with frequent interpersonal interactions and primarily outdoors in variable weather with frequent interpersonal interactions. May escort clients or have professional meetings in environments which are not climate controlled. Also works outside of the office in homeless camps and in a vehicle. Requirements MINIMUM QUALIFICATIONS: Experience working with behavioral health conditions and intervening with de-escalation and hands-on approaches using Crisis Prevention & Intervention (CPI) or the equivalent and must be familiar with behavioral health treatment services. Willingness to become certified in enhanced behavioral de-escalation training, which trains to use hands on techniques. Willingness to use training in de-escalation and disengagement to intervene with clients that are posturing or assaultive. Experience in human services (paid or volunteer), preferably working with adults living homeless and/or living with a mental illness and/or substance use disorder. Experience working and building rapport with people in a psychiatric crisis. Proficient in de-escalation skills, crisis intervention, and stabilization strategies and possess the ability to use these skills in high-risk, high traffic areas. Have a strong understanding of recovery and resilience, the value of client partnerships, and client choice. Interest or experience in working with clients that traditional health care programs have turned away. Ability to communicate and work effectively with clients and staff from various backgrounds and utilize good customer service skills. Ability to work effectively with clients potentially displaying unusual and bizarre behaviors. Subscribe to the philosophy of working in an integrated team approach which fosters cooperation and continuity across programs and of consideration and respect for clients. Have experience working in collaboration with law enforcement, and neighborhood stakeholders that do not always agree with the harm reduction, trauma informed, or person-centered work philosophy. Able to prioritize multiple job responsibilities, work independently, and exercise good professional judgment. Able to maintain client confidentiality. Ability to pass criminal background check. Ability to drive an agency or personal vehicle to conduct agency related business. A current Washington State driver's license and insurable driving record are required. PREFERRED QUALIFICATIONS: Has work experience as an Emergency Medical Technician or Psych Technician in the field. Bilingual in English and Spanish. Bi-cultural background/experience. Skill in operating office equipment, including computers, communication platforms, software (e.g., Microsoft Word, Excel), and telephones. EDUCATION AND EXPERIENCE REQUIREMENTS: Relevant Bachelor's degree in social work, psychology, or related behavioral science, OR A combination of 1 year* of relevant paid work experience and demonstration of the ability to perform required job duties *Internal applicants in direct, client facing positions can substitute 6 months of experience in lieu of 1 year PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee will be required to sit, communicate with other employees, required to lift and carry items weighing up to 40 pounds and to operate computer hardware systems. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. EQUAL OPPORTUNITY EMPLOYER DESC is committed to diversity in the workplace and promotes equal employment opportunities for all staff members and applicants. The Agency will not discriminate against any employee or applicant for employment on the basis of race, creed, color, sex, gender, sexual orientation, age, national origin, caste, marital status, or the presence of any sensory, mental or physical disability in any employment practice, unless based on a bona fide occupational qualification. Minorities and veterans are encouraged to apply. Salary Description $36.75 - $40.58 per hour