Patient Services Representative
Remote job
Employee Type:
Regular
Work Shift:
Day - 8 hour shift (United States of America)
Join Team Tidelands and help people live better lives through better health!
Patient Services Representative II Are you passionate about quality and committed to excellence? Consider joining our Tidelands Health team. As our region's largest health care provider, we are also one of our area's largest employers. More than 2,500 team members at more than 70 Tidelands Health locations bring our healing mission to life each day.
A Brief Overview
The purpose of this position is to register all patients needing services and handle all first call resolutions for the departments assigned. The role is responsible for obtaining accurate and complete demographic, financial, and medical information. The employee will transfer calls as appropriate, and/or make appointments as necessary. For procedures, the employee may pre-register the patient, verifying insurance, etc. In addition, the employee may assist with making referrals. The person performing this role anticipates and acts on the needs of our customers to enhance their patient experience. Responsible for pre-registering and scheduling moderately complex procedures and coordinating multiple resources for patient services. May also perform duties for prior authorization, referrals (incoming/outgoing), good faith estimates, and/or payment collections.
What you will do
Engage patients throughout the registration process to create a welcoming and positive patient experience. Consistently displays good customer service behaviors to all patients and visitors to promote positive patient experiences. Assist patients to their destination as needed and manage patient visitor flow according to hospital policy and safety guidelines.
Obtains and accurately enters required information for registration into the electronic health system. Follow prescribed procedures for positive identification and medical record number assignment, so no duplication or wrong patient registrations occur. Reviews demographic and insurance information for completeness, and follows through with correcting any deficiencies, so collection efforts are not delayed due to insufficient or incorrect information.
Ensures all appropriate signatures are obtained and forms completed including and not limited to the following: Medicare Secondary Payer Questionnaire, Advance Beneficiary Notice (ABN waiver), HIPAA Privacy Notice, AOB (Assignment of Benefits), Medicare Important Messages etc. Provides information and/or handouts and answers questions on patient rights and responsibilities, HIPAA Privacy Notice, and any financial assistance documentation.
Thoroughly and accurately documents insurance verification information in the system, identifying deductibles, copayments, coinsurance, and policy limitations. Obtains referral, authorization and pre-certification information if needed; documents this information in the EHR, electronic health record.
Answers all inbound and/or places outbound telephone calls as assigned and appropriately directs callers and ensures all calls are handled efficiently and in a timely manner. Consistently exhibits the highest level of service to all callers and fellow staff.
Contact patients by phone to remind them of upcoming appointments, relay instructions and/or to ask follow-up care questions as needed. Cancel and reschedule appointments as needed. May assist with identifying and initiating necessary referrals for specialist appointments, procedures and tests.
Organizes, expedites and follows-up on any paperwork related to patient care.
Schedules various types of appointments for providers and communicates any necessary instructions to the patient.
Performs various administrative support duties for department/work location. Opens, sorts and distributes all types of mail and correspondence as is necessary and assigned.
Education Qualifications
High School Diploma or equivalent Required
Experience Qualifications
Two (2) years of related customer experience, preferably in healthcare Required
Experience demonstrating proficiency in scheduling OR pre-registering patients. May consider prior call center experience
Skills and Abilities
Ability to interact successfully with the public. Ability to perform effectively despite sudden deadlines and changing priorities; maintaining personal composure in high stress situations required
Ability to demonstrate a high level of interpersonal skills required to interact with patients, patients' families/visitors and clinical staff required
Ability to perform with a high degree of accuracy and with meticulous attention to detail required
Demonstrate a strong ability to use initiative and judgment and to identify, analyze and solve problems required
Physical Demand
Light Physical Demand
The intent of this job description is to provide a representative and level of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a contract for employment nor a declaration of the total of the specific duties and responsibilities of any particular position. Employees may be directed to perform tasks other than those specifically presented in this description. Tidelands Health is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.
Tidelands Health is an equal opportunity employer (EOE). Tidelands Health does not discriminate against employees or applicants for employment on the basis of race, color, creed, religion, age, national origin, disability, marital status, veteran status, gender, genetic information, familial status, or any other legally protected status.
Auto-ApplyFACILITY OUTPATIENT CODER - CODING
Remote or Wausau, WI job
Compassion. Accountability. Collaboration. Foresight. Joy. These are the Aspirus Core Values; and we are looking for the BEST around to join us as we demonstrate those values Every. Single. Day. Aspirus Health in Wausau, WI is seeking a Facility Outpatient Coder to join our team!
* This Position Can Be Trained and Work Fully Remote*
Assigns ICD10 CM and CPT codes based on a review of the health care record documentation and application of professional coding standards and billing regulations. Reviews and collects various health information data elements for patient care, statistical, financial and research purposes. Maintains confidentiality of health information.
HOURS:Full Time or 1.0 FTE, 80 hours every pay period. Flexible day hours. After an onsite training period, this position will be remote.
Experience/Qualifications
* Knowledge of medical record standards and coding practices is normally acquired through completion of a Bachelor or Associate Degree in Health Information Technology or Coding, or an equivalent program with emphasis in coding required.
* Previous applicable experience beneficial.
* Coding accreditation and/or certification in coding by a recognized professional organization is required within 18 months of date of hire.
* Demonstrates motivation, organization and attention to detail.
* Possess a high level of interpersonal skills, resourcefulness, and initiative.
* Ability to work as a team with minimal supervision.
Employee Benefits
* Full benefits packages available for part- and full-time status.
* PTO accrual from day one!
* Generous retirement plan with match available.
* Wellness program for employees and their families.
Our Mission: We heal people, promote health and strengthen communities.
Our Vision: Aspirus is a catalyst for creating healthy, thriving communities, trusted and engaged above all others.
As an Aspirus team, we demonstrate caring, we plan to impact the future, work with happiness and enthusiasm, recognize our power to make a difference and improve the health of our communities.
Aspirus Health is a nonprofit, community-directed health system based in Wausau, Wisconsin, serving northeastern Minnesota, northern and central Wisconsin and the Upper Peninsula of Michigan. The health system operates 18 hospitals and 130 outpatient locations with nearly 14,000 team members, including 1,300 employed physicians and advanced practice clinicians. For more information visit aspirus.org.
Click here to learn more.
HR Analyst - Talent Solutions
Remote or Boise, ID job
The Talent Solutions team at St. Luke's Health System administers, governs and maintains multiple strategic talent systems that support workforce experience, engagement and learning. This HR Analyst for Talent Solutions is a critical role that provides technical system expertise to support system configuration, system integrity and upgrades, integration, testing, and end-user experience.
The successful candidate will have strong technical literacy with prior experience in configuration and administration of HR Information System and/or Learning Management tools, ability to be proactive and manage workload in a remote environment, and a solutions-focused, customer experience mindset.
***Remote work supported from Idaho, Oregon, Utah, and Arizona only***
**What You Can Expect:**
+ Administer and maintain talent systems, ensuring accurate course catalogs, user access, role permissions, and system functionality.
+ Troubleshoot and resolve technical issues through learner tickets and proactive system monitoring.
+ Manage system upgrades, release testing, and configuration changes to ensure a stable and user-friendly learning environment.
+ Collaborate with cross-functional teams for system integration and solution optimization.
**Qualifications:**
+ Bachelor's Degree or experience in lieu of.
+ 4 years of relevant experience (technical experience in LMS, HRIS, HR solutions).
**What's in it for you**
At St. Luke's, caring for people in the communities we serve is our mission - and this includes our own SLHS team. We offer a robust benefits package to support our teams both professionally and personally. In addition to a competitive salary and retirement plans, we ensure our team feels supported in their benefits beyond the typical medical, dental, and vision offerings. We care about you and have fantastic financial and physical wellness options, such as: on-site massages, on-site counseling via our Employee Assistance Program, access to the Personify Health Wellness tool, as well as other formal training and career development offerings to ensure you are meeting your career goals.
St. Luke's is an equal opportunity employer and does not discriminate against any person on the basis of race, religion, color, gender, gender identity, sexual orientation, age, national origin, disability, veteran status, or any other status or condition protected by law.
*Please note: this posting is not reflective of all job duties and responsibilities and is intended to provide an overview to job seekers.
**Default: Location : City** _Boise_
**Category** _Human Resources_
**Work Unit** _Talent Development System Office_
**Position Type** _Full-Time_
**Work Schedule** _DAY_
**Requisition ID** _2025-107130_
**Default: Location : Location** _US-ID-Boise_
**Work Location : Name** _400 S Broadway Ave, Boise, St Luke's Plaza 1_
Manager System Policy Governance
Remote job
INTEGRIS Health is seeking a System Policy Governance Manager. This position will play a key role by (1) designing and implementing a policy governance program (2) chairing our policy governance committee (3) maintaining the policy management system (4) ensuring policies are designed to clearly mitigate organization risks (5) policy changes are communicated to impacted caregivers (6) INTEGRIS Health remains in an audit ready state and (7) historical documents are retained and produced as needed.
If our mission of partnering with people to live healthier lives speaks to you, apply today and learn more about our recently enhanced benefits package for all eligible caregivers such as, front loaded PTO, 100% INTEGRIS Health paid short term disability, increased retirement match, and paid family leave.
All applicants will receive consideration regardless of membership in any protected status as defined by applicable state or federal law, including protected veteran or disability status.
INTEGRIS Health is an Equal Opportunity/Affirmative Action Employer.
Demonstrated experience building and/or leading a policy governance program in a complex organization.
Has a clear understanding of Department of Justice expectations for policies.
Has an appreciation for and ability to draft policies and procedures that are clear, concise, and provide for accountability within the organization.
Is a clear and dynamic communicator who consistently communicates complex information both verbally and in writing.
Experience interacting with individuals at all levels of the organization and can adapt communication for the intended audience.
Communicates in a manner that encourages open dialogue.
Excellent project management and organizational skills.
Ability to collaborate effectively with cross-functional teams and stakeholders.
Strong analytical and problem-solving skills.
Ability to thrive in a fast-paced environment.
Ability to set both team and individual goals and determine how to achieve results with limited directions.
Ability to prioritize and lead multiple complex projects simultaneously including task delegation and oversight.
Experience in understanding multiple facets of a complex health system.
At least 5+ years of policy management experience.
Healthcare Compliance certification (within 3 years).
Thorough understanding and versed in healthcare laws and regulations.
The Policy Manager's responsibilities include, but are not limited to, the following:
Lead the enterprise policy governance function by developing an efficient and effective approach to maintaining all written policy and policy job aid documentation.
Establish and implement key process standard work detailing a clear roadmap towards policy implementation and management.
Chair, facilitate and manage an enterprise Policy Governance Committee comprised of enterprise subject matter experts.
Establish effective relationships organization-wide to provide consultative advice and guidance to policy owners regarding policy development and governance activities.
Conduct policy reviews and provide policy owner support to ensure policies are written in accordance with INTEGRIS Health's policy on policies, existing policies are revised for clarity as needed, policies no longer needed are identified for retirement, and published policies do not contradict other INTEGRIS Health policies.
Manage vendor relationships leveraged for policy maintenance and/or development.
Function as system administrator for the INTEGRIS Health policy management system by performing document maintenance, education, troubleshooting and support to policy owners and system users.
Routinely monitor and report metrics on the policy governance process to compliance leadership, Executive Leadership Team, and various operational leaders and committees.
Provide guidance to all caregivers on existing policies.
Participate in the Regulatory Oversight Committee.
In conjunction with compliance leadership, Regulatory Oversight Committee, policy owners, and subject matter experts, coordinate the development and launch of needed policy education.
Routinely monitor and report organizational training completion to compliance leadership, Executive Leadership Team and various operational leaders and committees.
Coordinate with the operations to ensure a regular cadence of policy reminders and updates is deployed to the organization.
Identify and address organizational policy risks that impact the organization's culture of compliance and, in turn develop and implement work plan initiatives to mitigate identified risks.
Manage the timely production of any document or record request received by the Compliance, Legal or Risk departments.
Conduct initial policy assessments for potential joint venture partners.
Ensure policy management obligations are met for any joint venture partnerships where INTEGRIS Health has management responsibilities.
Implement the organization's monthly screening of the Office of Inspector General's exclusion database.
Auto-ApplyPharmacy Business Analyst
Remote or Meridian, ID job
The Pharmacy Business Analyst 2 plays a strategic role in overseeing and maintaining advanced systems and applications that support pharmacy business operations and the 340B Drug Pricing Program. This individual works cross-functionally with clinical, technical, and vendor teams to drive innovation, compliance, and operational efficiency. The ideal candidate has a strong background in the 340B Program, knowledge of pharmacy operations, excels in data analytics, and thrives in a collaborative remote team environment.
Key Responsibilities:
Lead management and optimization of a robust 340B Drug Discount Program, ensuring compliance with evolving regulations and maximizing program benefits.
Collaborate closely with IT and technology teams, including those supporting Epic (Willow Ambulatory and Hospital Administer modules), to implement and maintain pharmacy-related systems and tools.
Serve as a liaison between pharmacy operations and vendor partners, managing relationships and ensuring high performance and strategic alignment.
Design and implement advanced data analytics, including pivot tables, XLOOKUPs, and other Excel functions, to deliver meaningful insights that support operational and strategic decisions.
Contribute to policy and procedure development aligned with regulatory compliance and industry best practices.
Actively participate in strategic planning, project management, and performance assessments related to pharmacy business systems.
Provide mentorship and oversight to Pharmacy Business Specialists and Pharmacy Control Specialists; may directly supervise team members.
Maintain awareness of pharmacy business regulations, technology trends, and opportunities for system enhancements.
Support new pharmacy contracts, initiatives, and budgeting processes through data-driven analysis and business acumen.
Work cross-functionally with executive leadership, operations teams, and clinical partners to ensure alignment and support for pharmacy initiatives.
Other duties as assigned.
Required Qualifications:
Education: Bachelor's degree required (or equivalent experience in lieu of degree).
Experience: Minimum 5 years of relevant experience in the 340B program, pharmacy operations, pharmacy systems, or healthcare analytics.
Technical Skills:
Strong proficiency in Microsoft Excel (pivot tables, XLOOKUP, data manipulation).
Experience with Epic EMR (preferably Willow modules) or comparable systems.
Familiarity with pharmacy systems and third-party vendor technologies.
340B Program Expertise: Prior experience working in or overseeing a complex 340B program is essential.
Interpersonal Skills:
Effective communicator and strong team collaborator.
Proven ability to work independently in a remote setting.
Experience working in a cross-functional and vendor-facing role.
Supervision: Experience supervising direct reports or mentoring junior team members.
Preferred Qualifications:
ACE Certification (Apexus 340B Certificate)
Experience with Epic Willow Ambulatory and/or Hospital Administer modules
Experience in pharmacy purchasing, billing, or administration
Work Environment & Schedule:
Fully remote role; candidates must reside in Oregon, Idaho, Utah, or Arizona.
Occasional travel to vendor or partner sites may be required.
What's in it for you
At St. Luke's, caring for people in the communities we serve is our mission - and this includes our own SLHS team. We offer a robust benefits package to support our teams both professionally and personally. In addition to a competitive salary and retirement plans, we ensure our team feels supported in their benefits beyond the typical medical, dental, and vision offerings. We care about you and have fantastic financial and physical wellness options, such as: on-site massages, on-site counseling via our Employee Assistance Program, access to the Virgin Pulse Wellness tool, as well as other formal training and career development offerings to ensure you are meeting your career goals.
St. Luke's is an equal opportunity employer and does not discriminate against any person on the basis of race, religion, color, gender, gender identity, sexual orientation, age, national origin, disability, veteran status, or any other status or condition protected by law.
*Please note: this posting is not reflective of all job duties and responsibilities and is intended to provide an overview to job seekers.
Auto-ApplySocial Worker - Rural Health (Master's level, on-site + remote))
Remote or Tamaqua, PA job
St. Luke's is proud of the skills, experience and compassion of its employees. The employees of St. Luke's are our most valuable asset! Individually and together, our employees are dedicated to satisfying the mission of our organization which is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses and other health care providers; and improve access to care in the communities we serve, regardless of a patient's ability to pay for health care.
The Outpatient Care Manager, Social Worker (OP CM SW) is responsible for providing Social Work and care management services to out-patients and their families (occasional in-patients) as directed by the policies and procedures of the entity and Outpatient Care Management Department. The OP CM SW provides professionally established methods of assessing a patient's unique bio-psychosocial status, assists patients and families in resolving problem areas, and connects them with appropriate community resources and services. Responsible for the psychosocial component of patient care as it relates to medical stability and wellness, the OP CM SW collaborates with both health care and community partners to address social determinants of health and promote self-management of care needs. The OP CM SW also collaborates with the Outpatient Care Manager RN, Community Health Worker and extender staff as needed to address the social needs of the medically complex patient.
JOB DUTIES AND RESPONSIBILITIES:
* Provides assessment, care planning and intervention to patients and caregivers, including psychosocial and resource evaluation and planning, advocacy, as well as crisis intervention as appropriate.
* Provides counseling directed toward helping patients/caregivers cope with and understand the relationship between physical functioning, illness and the consequent social/emotional impact and adjustments required.
* Consults with providers, nurses and other members of the health care team to facilitate interdisciplinary care and address effective continuum of care coordination.
* Investigates insurance benefits as well as community resources to provide and facilitate appropriate referrals based on patient/caregiver agreement.
* Organizes individual patient care meetings with internal and, as necessary, external multidisciplinary team members and the patient/caregiver to evaluate progress and to identify and resolve problems that may interfere with a positive patient outcome.
* Provides patient/caregiver and/or care team education as needed as it relates to government mandates/laws.
* Proactively collaborates with patient/caregiver, care team members, and community partners as necessary to address bio-psychosocial needs to ensure efficient and effective continuity of care, utilization of resources and to avoid unnecessary hospitalizations.
* Ensures appropriate clinical and patient care documentation in patient charts, completes reports and other requested/required patient documentation as needed, and maintains required statistical documentation for the department's management information system.
* Functions autonomously under the Organization and Departmental policies and procedures and in compliance with the NASW Code of Ethics.
* Acts as a liaison to community agencies, health institutions, etc., to address systems issues affecting patient outcomes by serving, as able, in community groups and organizations.
* Demonstrates competency in the assessment, range of treatment, knowledge of growth and development and communication appropriate to the age of the patient treated.
PHYSICAL AND SENSORY REQUIREMENTS:
Sitting for one to two hours at a time, stand for two to three hours at a time, walk on all surfaces for up to five hours per day, and climb stairs. Must be capable of driving a car. Fingering and handling objects frequently. Occasionally firmly grasp, twist and turn objects with hands and fingers. May be required to lift, carry, push, and/or pull objects weighing up to 25 pounds. Occasionally stoops, bends, squats, kneels and reaches above shoulder level. Must have the ability to hear as it relates to normal conversations and high and low frequencies and to see as it relates to general and peripheral vision. Must have the ability to touch as related to telephone and computer keyboard.
EDUCATION:
Master's degree in Social Work from an educational institution accredited by the National Council on Social Work Education (NCSWE) preferred.
LICENSURE / CERTIFICATION:
State licensure for MSW in PA and NJ preferred.
State licensure for MSW in NJ required if working in NJ.
TRAINING AND EXPERIENCE:
MSW with minimum of two (2) years' experience in medical social work case management or other experience as related to site of service preferred or as above.
Please complete your application using your full legal name and current home address. Be sure to include employment history for the past seven (7) years, including your present employer. Additionally, you are encouraged to upload a current resume, including all work history, education, and/or certifications and licenses, if applicable. It is highly recommended that you create a profile at the conclusion of submitting your first application. Thank you for your interest in St. Luke's!!
St. Luke's University Health Network is an Equal Opportunity Employer.
Auto-ApplyCareer Navigation Intern
Remote or Allentown, PA job
St. Luke's is proud of the skills, experience and compassion of its employees. The employees of St. Luke's are our most valuable asset! Individually and together, our employees are dedicated to satisfying the mission
of our organization which is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses and other health care providers; and improve access to care in the communities we serve, regardless of a patient's ability to pay for health care.
Support the St. Luke's network by assisting with student recruitment, internship planning, college and university relations, career coaching, student programming and related data and reports.
JOB DUTIES AND RESPONSIBILITIES:
The St. Luke's intern supports the network by using their knowledge and talents to bring new ideas, creative solutions, and skills to a variety of projects and tasks for Career Navigation, housed in the human resources department. The Career Navigation Intern should be self-motivated, comfortable with interacting with the public and internal staff, and be able to professionally represent the St. Luke's Network at events and presentations.
ESSENTIAL FUNCTIONS:
Create marketing plans to share employment opportunities with colleges and universities including content for social media, flyers, etc.
Plan and host social and professional development activities for summer interns for both in person and virtual formats.
Support various departments and hiring managers hire, recruit and onboard interns.
Assist with developing materials, learning guides and activities for career education and career planning.
Coordinate job shadow programs for clinical and non-clinical departments.
Collect feedback from St. Luke's interns and evaluate internship programs.
Host career exploration on-site programs and events.
Support Career Planning Academy, an internal program for employees.
Collect, track and tabulate data and create reports.
Attend career fairs and campus events for recruitment and career education.
Provide career related presentations to classrooms and student groups.
Manage intern newsletter and intern teams channel communication.
Proofread and assist with creative projects and communication initiatives.
Complete research and outreach on regional colleges/universities for recruitment purposes.
Assist with posting jobs and events to Handshake.
Maintain confidentiality of all materials handled within the Network/ Entity as well as the proper release of information.
Comply with Network and departmental policies regarding issues of employee, patient and environmental safety and follows appropriate reporting requirements.
Demonstrate/model the Network's Service Excellence Standards of Performance in interactions with all customers (internal and external).
Demonstrate Performance Improvement in the following areas as appropriate: Clinical Care/Outcomes, Customer/Service Improvement, Operational System/Process, and Safety.
Demonstrates financial responsibility and accountability through the effective and efficient use of resources in daily procedures, processes and practices.
Complies with Network and departmental policies regarding attendance and dress code.
OTHER FUNCTIONS:
Other related duties as assigned.
PHYSICAL AND SENSORY REQUIREMENTS:
May require sitting/standing for up to 4hrs/day, walking up to 2 hrs/day, 20 minutes at a time. Requires frequent fingering, handling, firm grasping, twisting and turning. In a typical workday when performing essential functions, must be able to: stoop/bend; reach above shoulder level; squat; crouch; kneel; climb; lift heavy supplies and equipment; touch to perceive size, shape temperature and texture; hear high frequencies and day to day conversations, perceive objects near and far; and distinguish chromatic colors. In addition, should have good peripheral vision and depth perception.
POTENTIAL ON-THE-JOB RISKS: Minimal on the job risks during normal tasks.
Identified Risks, None Identified and/or Fit Tested Statement Which States That:
Employees who work in patient care areas where they may have potential exposure to patients with suspected or proven tuberculosis (TB) must have the ability to wear a particulate respirator and be fit-tested in compliance with the current recommendations from the CDC (enforced by OSHA) or must provide physician documentation as to the inability to wear a particulate respirator.
SPECIFIC PROTECTIVE EQUIPMENT AVAILABLE:
MOST COMPLEX DUTY: Excel and data management, public speaking
ADDITIONAL REQUIREMENTS:
1. Must maintain client confidentiality at all times.
2. May not give medical advice or opinions.
MINIMUM QUALIFICATIONS
EDUCATION: Recent graduate or student pursuing bachelor's or master's in Healthcare Administration, Business Administration, Psychology, Communication, Human Resources or a related field.
TRAINING AND EXPERIENCE: Preferred familiarity with Handshake, Canva and social media platforms. Ability to speak with large and small groups and professionally communicate through written materials and public speaking.
WORK SCHEDULE: 16-40 hours a week. Day shift, Monday-Friday, with occasional varying hours based on the needs of the department. Hybrid position that includes in person work and remote work flexibility.
Please complete your application using your full legal name and current home address. Be sure to include employment history for the past seven (7) years, including your present employer. Additionally, you are encouraged to upload a current resume, including all work history, education, and/or certifications and licenses, if applicable. It is highly recommended that you create a profile at the conclusion of submitting your first application. Thank you for your interest in St. Luke's!!
St. Luke's University Health Network is an Equal Opportunity Employer.
Auto-ApplyClinical Triage Specialist (RN), Access Center - Neurology (PA & NJ Residents Only)
Remote or Allentown, PA job
St. Luke's is proud of the skills, experience and compassion of its employees. The employees of St. Luke's are our most valuable asset! Individually and together, our employees are dedicated to satisfying the mission of our organization which is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses and other health care providers; and improve access to care in the communities we serve, regardless of a patient's ability to pay for health care.
The Clinical Triage Specialist (CTS) (RN) - Access Center will compassionately deliver an exceptional patient experience and provide clinical support to CTS-MA team members by serving as a clinical resource. The CTS-RN is responsible for using nursing judgment in answering/returning patient calls related to direct care provided by the practices. When appropriate, the caller's symptoms will be assessed and triaged using approved nursing protocols and guidelines to assist in obtaining the appropriate level of care and/or self-care advice.
JOB DUTIES AND RESPONSIBILITIES:
* Answers telephones, prioritizes clinical triage calls, follows clinical protocols, and coordinates services, as needed.
* Verifies patient demographic information and accurately enters the updated information into electronic health record.
* Serves as an escalation point for clinical patient issues and other POD team members requiring clinical support, and provides clinical advice based on clinical protocols and procedures.
* Manages and responds to escalated electronic patient messages whenever not answering inbound patient calls and uses clinical judgment to prioritize and accommodate patients.
* Creates a positive patient experience at every encounter, attempting to independently resolve any issues or concerns of the patient at the time of the phone call, within the scope of the role.
* Consistently meets productivity, schedule adherence, and quality standards as set by the Access Center.
* Utilizes all resources and guidelines at his/her disposal to effectively assess, prioritize, advise, schedule appointments, or refer calls when necessary to the appropriate medical facility or personnel.
* Accurately documents symptoms/complaints, nursing assessment, advice provided and patient/caller response.
* Partners with other Access Center teams/PODs and respective practice clinical team on behalf of the patient to assist with clinical concerns, medication refills, or scheduling appointments.
* Other duties as assigned.
EDUCATION:
Graduate of an accredited nursing program. Active Registered Nurse licensure in the state of Pennsylvania and New Jersey or other nursing compact state and other states as deemed necessary by state law.
TRAINING AND EXPERIENCE:
* Minimum 2 years recent clinical experience in a physician office, home health, critical care and/or emergency room is required.
* Strong communication skills
* Focused on compliance
* Demonstrates continuous growth
* Quality-driven
* Service-oriented
* Excels at time management
* Strong problem-solving skills
Ability to work from home in accordance with the Network Work from Home Policy.
Please complete your application using your full legal name and current home address. Be sure to include employment history for the past seven (7) years, including your present employer. Additionally, you are encouraged to upload a current resume, including all work history, education, and/or certifications and licenses, if applicable. It is highly recommended that you create a profile at the conclusion of submitting your first application. Thank you for your interest in St. Luke's!!
St. Luke's University Health Network is an Equal Opportunity Employer.
Auto-ApplyDatabase Administrator Sr - EPIC
Remote job
INTEGRIS Health Two Corporate Plaza Bldg., Oklahoma's largest not-for-profit health system has a great opportunity for a Database Administrator Sr. in Oklahoma City, OK. In this position, you'll be a part of our Digital Workspace Services team providing exceptional work supporting the INTEGRIS Health caregivers and the community at large. If our mission of partnering with people to live healthier lives speaks to you, apply today and learn more about our recently enhanced benefits package for all eligible caregivers such as, front loaded PTO, 100% INTEGRIS Health paid short term disability, increased retirement match, and paid family leave. e invite you to join us as we strive to be The Most Trusted Partner for Health.
The Database Administrator Senior researches, designs, implements and maintains databases of moderate to high complexity, affecting multiple departments or entities. Database Administrator is accountable for the 24x7 availability of mission critical production environments and all aspects of administration for non-production environments. Ensures availability and performance of the databases that support customer's applications, pro-actively monitors the database systems to establish secure services with minimum downtime, gathers technical requirements and implements various database patches to support their database requirements, and assists with the planning, implementation, integration, and maintenance of the hardware and software infrastructure supporting a wide variety of applications. Resolves production problems and assist users with issues beyond what front-line support can resolve.
INTEGRIS is an Equal Opportunity/Affirmative Action Employer.
Masters Degree in related field preferred OR * Bachelors degree and 4 years of relevant experience OR Associates Degree in related field and 8 years of relevant experience OR 10 years of relevant experience
Must have three years experience in a large enterprise environment supporting operational database(s)
Previous work experience programming constructs and structures
Previous work experience using a Management platform and remote monitoring
Minimum of three years experience leading and directing team(s) to achieve desired organizational outcomes and objectives
Minimum of three years experience successfully applying updates, patches, and upgrades to Tier 1 production environment
Experience writing and maintaining scripts to improve system management tasks
Demonstrated ability to create, understand, lead and follow processes to ensure successful execution of critical maintenance procedures
ITIL Foundation Certification within 6 months of employment
Must be able to communicate effectively in English
Shall be specialized in one of the following specialties listed below: SQL, Cache, Cogito/Clarity/Caboodle/SAP, or ERP DBA SQL Database Administrator Sr:
Intermediate level certification (examples include RHCSA, CCNA, MCSA, MTA DB, VCP, VCAP, VCDX, CWNA, EMCSA, ACIS, CCP etc.) or intermediate level database certification. 4 years experience in programming and/or database analysis, physical database schema design, and support may be substituted for the certification requirement
Minimum three years of work experience with Microsoft Windows server administration
Previous work experience scripting on Microsoft Windows using powershell
Minimum of three years experience administering large SQL Database server environments Cache Database Administrator Sr:
Minimum of three years work experience with RedHat Linux (RHEL) shell commands, privilege escalation, file and user permissions.
Previous work experience writing and maintaining scripts to improve system management tasks
Previous work experience applying Cache and Epic upgrades and updates to production and non-production environments
Minimum of three years work experience configuring and maintaining Epic environment copies according to environment strategy
Current Epic Certification as Cache DBA Cogito/Clarity/Caboodle/SAP BI Administrator Sr:
All additional requirements for SQL Database Administrator noted above
Previous work experience in writing SQL
Previous work experience in SAP Business Objects administration preferred
Previous work experience modifying ETL processes to meet organizational reporting requirements preferred * Certification as Epic Cogito/Clarity/Caboodle/SAP DBA ERP DBA Sr:
Industry Certifications (Oracle PL/SQL, MS MCA, etc) preferred
Experience scripting on AIX, Windows, and UNIX/Linux x using shell, perl, or powershell preferred
Previous work experience installing and administering PeopleSoft FSCM/HCM preferred
Previous work experience in the use of RMAN and other DR tools preferred
Previous work experience with Performance Tuning * Previous work experience with PL/SQL preferred
Experience administering and maintaining databases on AIX, MS Windows, or RHEL Safety and Quality DBA: o RLDatix Event Management System o PolicyStat Policy Management System o Leading Wisely - HealthCatalyst DOS-MART o The Joint Commission Performance Measurement Program - ORYX o Inpatient Payment Prospective System (IPPS) o Outpatient Quality Reporting Program (OQR) o Medisolv / IBM / Watson Health o Epic EHR o Cesia
The Database Administrator Sr responsibilities include, but are not limited to, the following:
Oversight of database architecture, deployment, education and direction of activities of less experienced database administrators.
Ensures accuracy and integrity of data and applications through proper execution of loading and maintenance of quality assurance protocols
Analyzes information problems, requested changes, and required modifications to develop appropriate business process solutions
Leads and contributes to design discussions in a cross-functional project setting including capacity planning for compute and storage requirements while assisting with project estimation
Installs, maintains, configures and upgrades database server and management tools
Designs and delivers documented database solutions, which often require complex system integration, following established standards, guidelines, and configuration according to best practice
Provides support to staff and vendors involved in the deployment, installation of applications as projects move from design and planning to operational status and functions as a team member in all development and implementation efforts.
Reports to the Manager or Director.
This position may have additional or varied physical demand and/or respiratory fit test requirements. Please consult the Physical Demands Project SharePoint site or contact Risk Management/Employee Health for additional information.
Normal office environment.
When working in clinical areas, potential for exposure to infections and communicable diseases, blood and body fluids, electrical equipment, and chemicals. Must follow standard precautions.
All applicants will receive consideration regardless of membership in any protected status as defined by applicable state or federal law, including protected veteran or disability status.
Auto-ApplyContract Manager
Remote or Meridian, ID job
At St. Luke's, our team of Contract Managers pride ourselves on fostering a workplace culture that values diversity, promotes collaboration, and prioritizes employee well-being. We strive to foster an environment that embraces our employees' unique strengths, experiences and perspectives which drives our exceptional, patient-centered care.
The Contract Manager is responsible for driving and negotiating contracting processes and policies that improve quality throughout the organization. This role negotiates contracts, working with internal stakeholders and external vendors for assigned contracts/category groups.
What you can expect
Collaborative team that cultivates a positive environment
Hybrid Schedule! Work from home two days a week
Ability to make a high-level impact working with internal and external stakeholders
Room for advancement
Gain knowledge of RFP and RFQ process in healthcare setting
Working with complex contracts with high dollar value
Contracting for implants vertical marrying up to supply chain
Qualifications
Bachelor's degree or experience in lieu of degree
Five (5) years' relevant experience
What's in it for you
At St. Luke's, caring for people in the communities we serve is our mission - and this includes our own SLHS team. We offer a robust benefits package to support our teams both professionally and personally. In addition to a competitive salary and retirement plans, we ensure our team feels supported in their benefits beyond the typical medical, dental, and vision offerings. We care about you and have fantastic financial and physical wellness options, such as: on-site massages, on-site counseling via our Employee Assistance Program, access to the Virgin Pulse Wellness tool, as well as other formal training and career development offerings to ensure you are meeting your career goals.
St. Luke's is an equal opportunity employer and does not discriminate against any person on the basis of race, religion, color, gender, gender identity, sexual orientation, age, national origin, disability, veteran status, or any other status or condition protected by law.
*Please note: this posting is not reflective of all job duties and responsibilities and is intended to provide an overview to job seekers.
Auto-ApplyWorkforce Planning Analyst
Remote or Boise, ID job
As a Workforce Planning Analyst, you will play a crucial role in our overall workforce strategy - responsible not only for extraction and analysis of data for predictive modeling but also in the design and building of a system solution for workforce optimization. The successful candidate will have a blend of skills and abilities that include data analytics, translation of data into actionable insights, and technical proficiency in operating systems and system configuration (ie, Cornerstone or other platform for performance management, succession planning, skills work).
**This is a remote position but you must reside in Idaho, Oregon, Utah or Arizona.**
**What to Expect:**
+ Coordinates with all levels of management to provide insights to business unit leadership and key stakeholders. Performs analysis and interpretation on projects of moderate size, risk and complexity. Provides operational context, highlights opportunities, and proactively supports decision making.
+ Understands and interprets operational processes and business context to translate clinical, financial, and operational data into insights and information to support decision making.
+ Communicates regularly with managers and key stakeholders to ensure alignment to strategic business initiatives
+ Evaluates options and makes recommendations on courses of action to leadership and key stakeholders as appropriate.
+ Challenges and supports business decisions with analytical rigor, insights, and judgments to drive better decisions.
+ Responsible for and performs all moderately complex assignments and work requiring independent judgment and moderate guidance.
+ Supports and maximizes the business units' operational and strategic performance delivering insights that ensure high level customer service.
+ Builds successful partnerships with key internal customers and cross functional teams.
+ Partners with Business Intelligence and Data Management teams to industrialize proven analytical solutions to meet recurring insight needs.
+ Works with and contributes to Data Management and Data Governance to understand and help define data policies and standards to ensure high quality data and analytics.
+ Typically handles matters and issues that are complex in nature and only escalates situation in rare circumstances.
+ Maintains a high degree of functional, analytical, and technical acumen.
+ Participates on special projects, workgroups and teams, as assigned.
+ Completes other duties and responsibilities as assigned.
**Minimum Qualifications:**
+ Education: Bachelor's degree or experience in lieu of degree
+ Experience: 4 years relevant experience
**Preferred Qualifications:**
+ Experience in the healthcare industry
+ Experience with Power BI, data bricks, HR management system, EPIC
**What's in it for you**
At St. Luke's, caring for people in the communities we serve is our mission - and this includes our own SLHS team. We offer a robust benefits package to support our teams both professionally and personally. In addition to a competitive salary and retirement plans, we ensure our team feels supported in their benefits beyond the typical medical, dental, and vision offerings. We care about you and have fantastic financial and physical wellness options, such as: on-site massages, on-site counseling via our Employee Assistance Program, access to the Personify Health Wellness tool, as well as other formal training and career development offerings to ensure you are meeting your career goals.
St. Luke's is an equal opportunity employer and does not discriminate against any person on the basis of race, religion, color, gender, gender identity, sexual orientation, age, national origin, disability, veteran status, or any other status or condition protected by law.
*Please note: this posting is not reflective of all job duties and responsibilities and is intended to provide an overview to job seekers.
**Default: Location : City** _Boise_
**Category** _Data & Analytics_
**Work Unit** _Workforce Planning & Innovation System Office_
**Position Type** _Full-Time_
**Work Schedule** _DAY_
**Requisition ID** _2025-106207_
**Default: Location : Location** _US-ID-Boise_
**Work Location : Name** _400 S Broadway Ave, Boise, St Luke's Plaza 1_
Nuclear Medicine Technologist - Days
Remote job
INTEGRIS Health, Oklahoma's largest not-for-profit health system has a great opportunity for a Nuclear Med Tech in Ponca City, OK. In this position, you'll be a part of our INTEGRIS Health Ponca City Nuclear Medicine team providing exceptional work supporting the INTEGRIS Health caregivers and the community at large. If our mission of partnering with people to live healthier lives speaks to you, apply today and learn more about our recently enhanced benefits package for all eligible caregivers such as, front loaded PTO, 100% INTEGRIS Health paid short term disability, increased retirement match, and paid family leave. We invite you to join us as we strive to be The Most Trusted Partner for Health.
The Nuclear Medicine Technologist provides thorough processing of all diagnostic and therapeutic nuclear medicine procedures and is responsible for maintaining and complying with the guidelines of the Nuclear Regulatory Commission. Adheres to National Patient Safety Goals as appropriate based on the level of patient contact this position requires. INTEGRIS Health is an Equal Opportunity/Affirmative Action Employer.
REQUIRED QUALIFICATIONS
LICENSE/CERTIFICATIONS:
•ARRT-NMT (NUCLEAR MEDICINE TECHNOLOGY) OR NMTCB-NMT (NUCLEAR MEDICINE TECCHNOLOGY) within 12 months of hire
•BLS (Basic Life Support) Issued by American Red Cross or American Heart Association OR CPR (Cardiopulmonary Resuscitation) Issued by American Red Cross or American Heart Association within 90 days of hire
Must be able to communicate effectively in English (verbal/written). This job requires the incumbents to operate a INTEGRIS-owned vehicle OR personal vehicle (non INTEGRIS-owned) and therefore must have a current Oklahoma State Drivers License as well as a driving record which is acceptable to our insurance carrier.
PREFERRED QUALIFICATIONS
EDUCATION:
•Bachelor's degree preferred.
The Nuclear Medicine Technologist responsibilities include, but are not limited to, the following:
Orders and/or prepares the appropriate radiopharmaceuticals
Performs highly technical nuclear medicine procedures and utilizes computers to process and manipulate patient data to attain exam results
Maintains proper records to assure the department operates within the guidelines established by the Nuclear Regulatory Commission
Records patient results on the proper media
Performs quality control procedures on all nuclear medicine cameras, dose calibrators and well/probe counters
Manipulates complex mathematical formulas to calculate decay of radiopharmaceuticals and their biological half lives, and compounds complex drug kits, which may follow difficult and precise patterns of production
When working in the Mobile Nuclear Department may be required to drive Mobile Coach or other hospital vehicle to rural facilities to perform job duties.
The Nuclear Medicine Technologist reports to the Lead Nuclear Technician.
This position may have additional or varied physical demand and/or respiratory fit test requirements. Please consult the Physical Demands Project SharePoint site or contact Risk Management/Employee Health for additional information. Daily exposure to low level radiation from sealed sources, patient doses, patient dose administration, and dosed patients in addition to occasional exposure to higher levels of radiation from the administration of therapeutic radiopharmaceuticals. Some exposure to patient blood, other bodily fluids and vector borne pathogens.
Must be able to work in excess of 8 hours per day/40 hours per week and participate in the on call roster. May be required to wear universal protective clothing.
All applicants will receive consideration regardless of membership in any protected status as defined by applicable state or federal law, including protected veteran or disability status.
Auto-ApplyInfusion Authorization Specialist
Remote or Boise, ID job
At St. Luke's, Infusion Authorization Specialists are a pivotal role that involves extensive interaction with various internal and external stakeholders. These subject matter experts engage with insurance companies, third-party payers, prescription benefit management companies, governmental peer review organizations, and referring physicians' offices. **_This is a remote position that will require 8-12 weeks training in Boise, Idaho._**
**Shift details:** Monday-Friday 8:30am-5pm
**What you can expect from this role:**
+ obtaining insurance prior authorizations for episode-based infusion treatment referrals primarily administered in SLHS non-oncology infusion centers
+ providing clear and effective communication to guide providers, patients, and insurance companies through the authorization process. This includes multitasking and communicating via Microsoft Teams, Outlook, and Epic
+ working proficiently in various insurance portals to submit prior authorizations, perform benefits investigations, and follow up on submission statuses.
+ other duties as assigned
**Minimum Qualifications for this Role:**
+ Education: High School Diploma or Equivalent
+ At least three (3) years of healthcare experience, specifically in one or more of the following areas: authorization, billing, registration, financial advocacy, or home infusion authorizations.
+ **_Must live in Idaho, Arizona, Utah or Oregon_**
**Preferred qualifications:**
+ EPIC experience
+ 2 years direct experience with infusion, home infusion authorizations or medical authorizations
**What's in it for you**
At St. Luke's, caring for people in the communities we serve is our mission - and this includes our own SLHS team. We offer a robust benefits package to support our teams both professionally and personally. In addition to a competitive salary and retirement plans, we ensure our team feels supported in their benefits beyond the typical medical, dental, and vision offerings. We care about you and have fantastic financial and physical wellness options, such as: on-site massages, on-site counseling via our Employee Assistance Program, access to the Personify Health Wellness tool, as well as other formal training and career development offerings to ensure you are meeting your career goals.
St. Luke's is an equal opportunity employer and does not discriminate against any person on the basis of race, religion, color, gender, gender identity, sexual orientation, age, national origin, disability, veteran status, or any other status or condition protected by law.
*Please note: this posting is not reflective of all job duties and responsibilities and is intended to provide an overview to job seekers.
**Default: Location : City** _Remote_
**Category** _Admin/Clerical/Customer Support_
**Work Unit** _340B Pharmacy Boise Hospital_
**Position Type** _Full-Time_
**Work Schedule** _DAY_
**Requisition ID** _2025-105851_
**Default: Location : Location** _US-ID-Boise_
**Work Location : Name** _Remote_
Radiology Tech - Weekends - Computed Tomography
Remote job
INTEGRIS Health, Oklahoma's largest not-for-profit health system has a great opportunity for a Rad Tech in Ponca City, OK. In this position, you'll be a part of our INTEGRIS Health Ponca City Computed Tomography team providing exceptional work supporting the INTEGRIS Health caregivers and the community at large. If our mission of partnering with people to live healthier lives speaks to you, apply today and learn more about our recently enhanced benefits package for all eligible caregivers such as, front loaded PTO, 100% INTEGRIS Health paid short term disability, increased retirement match, and paid family leave. Those who accept an offer to this position by 12/31/25, may qualify to receive a sign-on bonus of $15,000. We invite you to join us as we strive to be The Most Trusted Partner for Health.
The Radiology Technologist performs a variety of radiographic procedures at a technical level not requiring constant supervision of technical detail that requires independent judgment, ingenuity and initiative to apply prescribed ionizing radiation for radiological diagnosis. This position requires population specific competencies. Adheres to National Patient Safety Goals as appropriate based on the level of patient contact this position requires.
INTEGRIS Health is an Equal Opportunity/Affirmative Action Employer.
REQUIRED QUALIFICATIONS
EDUCATION:
Must have completed a Radiologic Technology accredited program
LICENSE/CERTIFICATIONS:
ARRT-R (ARRT-RADIOGRAPHY) or ARRT-R within 12 months of hire
BLS (Basic Life Support) Issued by American Red Cross or American Heart Association OR CPR (Cardiopulmonary Resuscitation) Issued by American Red Cross or American Heart Association within 90 days of hire
Must be able to communicate effectively in English (verbal/written).
PREFERRED QUALIFICATIONS
EDUCATION:
Associate degree
The Radiology Technologist responsibilities include, but are not limited to, the following:
Operates radiographic equipment
Monitors the use of radiographic equipment for proper functioning, promptly reports malfunctions
Uses safety devices such as cones, collimators, lead aprons, gloves and gonad shields to assure maximum radiation safety
Performs necessary computer and clerical functions regarding radiology requests
Stocks and maintains orderliness in radiographic exam rooms
Utilizes appropriate nursing procedure technique to provide necessary care and safety for patients while in the radiology department
INTEGRIS Medical Group:
Collects and processes laboratory samples following established laboratory procedures as requested by provider.
The Radiology Technologist reports to the Radiology Technologist Lead and/or Radiology Manager / Director. This position may have additional or varied physical demand and/or respiratory fit test requirements. Please consult the Physical Demands Project SharePoint site or contact Risk Management/Employee Health for additional information. Some possibility of injury to fingers in operating equipment by getting them caught in cassettes, bucky trays or film bin. Possibility of contamination or infection through accidental needle punctures; inhaling chemical fumes from processors while developing radiographs; exposure to radiation. Frequent contact with patients with contagious diseases and with electrical equipment. All applicants will receive consideration regardless of membership in any protected status as defined by applicable state or federal law, including protected veteran or disability status.
Auto-ApplyPatient Care Tech - Ortho MS - Nights
Remote job
INTEGRIS Health Baptist Medical Center, Oklahoma's largest not-for-profit health system has a great opportunity for a Patient Care Tech in Oklahoma City, OK. In this position, you'll work nights with our Ortho MS team providing exceptional care to those who have entrusted INTEGRIS Health with their healthcare needs. If our mission of partnering with people to live healthier lives speaks to you, apply today and learn more about our recently enhanced benefits package for all eligible caregivers such as, front loaded PTO, 100% INTEGRIS Health paid short term disability, increased retirement match, and paid family leave. We invite you to join us as we strive to be The Most Trusted Partner for Health.
The Patient Care Tech performs delegated direct patient care activities to an assigned group of patients, under the supervision of a Registered Nurse. This position requires population specific competencies. Adheres to National Patient Safety Goals as appropriate based on the level of patient contact this position requires.
INTEGRIS Health is an Equal Opportunity/Affirmative Action Employer.
Current BLS certification or completion within 90 days.
Successful completion of a recognized nursing assistant course required or successful completion of an accredited nursing program, Nursing Fundamentals or Introduction into Nursing course with either skills lab or clinical rotation included or enroll in a CNA training program within 45 days and complete within 90 days of hire. Verification is required of the course and lab or clinical via transcript or official notice from the accredited nursing program; OR 3 months employed in an INTEGRIS patient care area with training and observation for nursing assistant duties, as certified by the clinical nurse manager or the clinical director; OR 12 months of nursing assistant experience within an acute care facility, nursing home, home care setting, or long-term care facility; OR prior hospital corpsman medical training in the military required.
Must be able to communicate effectively in English.
Department specific competencies will be completed in the applicable department during the orientation process. Float Pool only:
This job requires the incumbents to operate an INTEGRIS-owned vehicle OR personal vehicle (non INTEGRIS-owned) and therefore must have a current Drivers License from the state of residence, as well as a driving record which is acceptable to our insurance carrier.
The Patient Care Tech responsibilities include, but are not limited to, the following:
Performs personal patient care tasks, such as mouth care, making beds, giving baths, perineal care, hair care, shaving patients, giving backrubs, and emptying bedpans or urinals
Assists with patient safety issues such as presence of identification arm band, adherence to patient fall protocol and use of restraints, positioning of patients, promotion of an environment for rest and sleep, reporting of incidents/injury occurrences
Performs treatments which may include urinary catheter care, enema administration, preparation of sitz baths, applying compresses, and assisting with patient ambulation
May retrieve and transport medications
The Patient Care Tech reports to assigned leader.
Mental Health staff must be able to assist with physical restraint of patients, utilizing the identified Behavior Management Technique System. This position may have additional or varied physical demand and/or respiratory fit test requirements. Please consult the Physical Demands Project SharePoint site or contact Risk Management/Employee Health for additional information.
Potential for exposure to infections and communicable diseases, blood and body fluids, electrical equipment, chemicals. Must follow standard precautions.
PACU: Occasionally exposed to patient being X-rayed. Frequently exposed to low levels of exhaled anesthetic gases.
All applicants will receive consideration regardless of membership in any protected status as defined by applicable state or federal law, including protected veteran or disability status.
Auto-ApplyWeekend Patient Engagement Partner, Connect to Care - Access Center
Remote or Allentown, PA job
St. Luke's is proud of the skills, experience and compassion of its employees. The employees of St. Luke's are our most valuable asset! Individually and together, our employees are dedicated to satisfying the mission of our organization which is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses and other health care providers; and improve access to care in the communities we serve, regardless of a patient's ability to pay for health care.
The Patient Engagement Partner - Access Center role is critical to an exceptional patient experience. This role provides a positive patient experience during all encounters and is responsible for answering patient calls, scheduling appointments, working referral work queues, and assisting the patient with their current needs. The Patient Engagement Partner establishes and maintains ongoing partnerships with designated practice and clinical partners to ensure achievement of aligned goals.
JOB DUTIES AND RESPONSIBILITIES:
* Answers incoming calls and performs a variety of actions including scheduling, rescheduling, or canceling appointments within established time frames and protocols in a fast paced, high volume Access Center environment.
* Determines how requests should be handled using expert questioning techniques to determine how a request should be scheduled, when to refer a call to a specific clinic or escalate the call to a nurse for immediate attention; coordinates services, as needed.
* Verifies and updates patient demographic and insurance information.
* Creates a positive patient experience at every encounter, attempting to resolve any issues or concerns of the patient at the time of the phone call, within the scope of the role.
* Manages and works referral work queues when assigned and provides supplemental inbound patient call support during high volume times using (and vice versa), and uses judgment to prioritize and accommodate patients, based on patient needs.
* Actively participates as a team member in resolution of problems as they are identified.
* Escalates any scheduling or insurance issue to the Patient Engagement Supervisor or Patient Engagement Manager to resolve.
* Consistently meets productivity, schedule adherence, and quality standards as set by the Access Center.
* Works with designated clinical partners to establish and maintain appropriate appointment scheduling protocols. Consistently acts to build positive relationships with our clinical partners.
* Other duties as assigned.
PHYSICAL AND SENSORY REQUIREMENTS:
Requires sitting for extended periods of time (up to 8 hours at time). Requires continual use of fingers, writing and computer entry. Requires ability to hear normal conversation and good general near and peripheral vision.
EDUCATION:
* High School diploma or equivalent required
TRAINING AND EXPERIENCE:
* Previous general computer experience with data entry required
* Minimum 1-2 years of demonstrated customer service excellence in a contact center preferred
* Previous healthcare experience with medical terminology preferred
* Previous experience with electronic medical record (EMR) preferred
Competencies required:
* Excellent communication, facilitation, and presentation skills.
* Focused on compliance
* Demonstrates continuous growth
* Quality-driven
* Service-oriented
* Excels at time management
Ability to work from home in accordance with the Network Work from Home Policy if needed.
Please complete your application using your full legal name and current home address. Be sure to include employment history for the past seven (7) years, including your present employer. Additionally, you are encouraged to upload a current resume, including all work history, education, and/or certifications and licenses, if applicable. It is highly recommended that you create a profile at the conclusion of submitting your first application. Thank you for your interest in St. Luke's!!
St. Luke's University Health Network is an Equal Opportunity Employer.
Auto-ApplyNetwork Reimbursement Analyst
Remote or Boise, ID job
St. Luke's Health Partners is a clinically integrated network with about 300,000 attributed members across Idaho. We are committed to advancing value-based care by improving outcomes, enhancing patient experience, and reducing costs through data-driven insights and actionable analytics.
The Network Reimbursement Analyst is responsible for developing, maintaining, and updating SLHP's fee schedule, pricing updates, and reimbursement policy execution. The role evaluates Medicare and industry changes, translates coding and regulatory updates into pricing recommendations, and models the financial impact of reimbursement decisions on provider performance and network affordability.
**Full-time or part-time option**
What You Can Expect:
Support the development, updates, and maintenance of SLHP professional and facility fee schedules by applying established pricing methodologies (percent-of-Medicare, custom rates, case rates, blended models) and ensuring accuracy across annual update cycles.
Monitor and interpret Medicare updates, CPT/HCPCS changes, RVU shifts, APC/DRG refinements, modifier rules, NCCI edits, and payer policy changes; prepare analytical summaries and recommended pricing adjustments.
Build and maintain models using claims, clinical, and operational data to evaluate the financial and operational impact of reimbursement changes on provider revenue, medical spend (PMPM), site-of-service patterns, and value-based care programs.
Prepare scenario models, forecasts, dashboards, and ad-hoc analyses to support payer contracting, strategy development, and network performance monitoring.
Perform post-claims audits, confirm alignment with fee schedules and reimbursement policies, and collaborate with Data & Analytics teams to validate datasets and ensure analytical reliability.
Collaborate with contracting, provider relations, finance, and analytics partners to provide reimbursement insights and communicate findings clearly to a variety of stakeholders.
Document pricing logic, analytic assumptions, data sources, and methodologies; contribute to analytical best practices and team knowledge-sharing.
Qualifications:
Bachelor's degree or experience in lieu of degree
4 years' relevant experience
*Remote work supported from the Idaho, Oregon, Utah, and Arizona ONLY*
What's in it for you
At St. Luke's, caring for people in the communities we serve is our mission - and this includes our own SLHS team. We offer a robust benefits package to support our teams both professionally and personally. In addition to a competitive salary and retirement plans, we ensure our team feels supported in their benefits beyond the typical medical, dental, and vision offerings. We care about you and have fantastic financial and physical wellness options, such as: on-site massages, on-site counseling via our Employee Assistance Program, access to the Personify Health Wellness tool, as well as other formal training and career development offerings to ensure you are meeting your career goals.
St. Luke's is an equal opportunity employer and does not discriminate against any person on the basis of race, religion, color, gender, gender identity, sexual orientation, age, national origin, disability, veteran status, or any other status or condition protected by law.
*Please note: this posting is not reflective of all job duties and responsibilities and is intended to provide an overview to job seekers.
Auto-ApplyContract Manager
Remote or Meridian, ID job
At St. Luke's, our team of Contract Managers pride ourselves on fostering a workplace culture that values diversity, promotes collaboration, and prioritizes employee well-being. We strive to foster an environment that embraces our employees' unique strengths, experiences and perspectives which drives our exceptional, patient-centered care.
The Contract Manager is responsible for driving and negotiating contracting processes and policies that improve quality throughout the organization. This role negotiates contracts, working with internal stakeholders and external vendors for assigned contracts/category groups.
**What you can expect**
+ Collaborative team that cultivates a positive environment
+ Hybrid Schedule! Work from home two days a week
+ Ability to make a high-level impact working with internal and external stakeholders
+ Room for advancement
+ Gain knowledge of RFP and RFQ process in healthcare setting
+ Working with complex contracts with high dollar value
+ Contracting for implants vertical marrying up to supply chain
**Qualifications**
+ Bachelor's degree or experience in lieu of degree
+ Five (5) years' relevant experience
**What's in it for you**
At St. Luke's, caring for people in the communities we serve is our mission - and this includes our own SLHS team. We offer a robust benefits package to support our teams both professionally and personally. In addition to a competitive salary and retirement plans, we ensure our team feels supported in their benefits beyond the typical medical, dental, and vision offerings. We care about you and have fantastic financial and physical wellness options, such as: on-site massages, on-site counseling via our Employee Assistance Program, access to the Virgin Pulse Wellness tool, as well as other formal training and career development offerings to ensure you are meeting your career goals.
St. Luke's is an equal opportunity employer and does not discriminate against any person on the basis of race, religion, color, gender, gender identity, sexual orientation, age, national origin, disability, veteran status, or any other status or condition protected by law.
*Please note: this posting is not reflective of all job duties and responsibilities and is intended to provide an overview to job seekers.
**Default: Location : City** _Meridian_
**Category** _Supply Chain_
**Work Unit** _Supply Chain Management System Office_
**Position Type** _Full-Time_
**Work Schedule** _DAY_
**Requisition ID** _2025-106939_
**Default: Location : Location** _US-ID-Meridian_
**Work Location : Name** _3330 E Louise Dr 5th Floor, Meridian, Portico North Building_
Workforce Planning Analyst
Remote or Boise, ID job
As a Workforce Planning Analyst, you will play a crucial role in our overall workforce strategy - responsible not only for extraction and analysis of data for predictive modeling but also in the design and building of a system solution for workforce optimization. The successful candidate will have a blend of skills and abilities that include data analytics, translation of data into actionable insights, and technical proficiency in operating systems and system configuration (ie, Cornerstone or other platform for performance management, succession planning, skills work).
This is a remote position but you must reside in Idaho, Oregon, Utah or Arizona.
What to Expect:
Coordinates with all levels of management to provide insights to business unit leadership and key stakeholders. Performs analysis and interpretation on projects of moderate size, risk and complexity. Provides operational context, highlights opportunities, and proactively supports decision making.
Understands and interprets operational processes and business context to translate clinical, financial, and operational data into insights and information to support decision making.
Communicates regularly with managers and key stakeholders to ensure alignment to strategic business initiatives
Evaluates options and makes recommendations on courses of action to leadership and key stakeholders as appropriate.
Challenges and supports business decisions with analytical rigor, insights, and judgments to drive better decisions.
Responsible for and performs all moderately complex assignments and work requiring independent judgment and moderate guidance.
Supports and maximizes the business units' operational and strategic performance delivering insights that ensure high level customer service.
Builds successful partnerships with key internal customers and cross functional teams.
Partners with Business Intelligence and Data Management teams to industrialize proven analytical solutions to meet recurring insight needs.
Works with and contributes to Data Management and Data Governance to understand and help define data policies and standards to ensure high quality data and analytics.
Typically handles matters and issues that are complex in nature and only escalates situation in rare circumstances.
Maintains a high degree of functional, analytical, and technical acumen.
Participates on special projects, workgroups and teams, as assigned.
Completes other duties and responsibilities as assigned.
Minimum Qualifications:
Education: Bachelor's degree or experience in lieu of degree
Experience: 4 years relevant experience
Preferred Qualifications:
Experience in the healthcare industry
Experience with Power BI, data bricks, HR management system, EPIC
What's in it for you
At St. Luke's, caring for people in the communities we serve is our mission - and this includes our own SLHS team. We offer a robust benefits package to support our teams both professionally and personally. In addition to a competitive salary and retirement plans, we ensure our team feels supported in their benefits beyond the typical medical, dental, and vision offerings. We care about you and have fantastic financial and physical wellness options, such as: on-site massages, on-site counseling via our Employee Assistance Program, access to the Personify Health Wellness tool, as well as other formal training and career development offerings to ensure you are meeting your career goals.
St. Luke's is an equal opportunity employer and does not discriminate against any person on the basis of race, religion, color, gender, gender identity, sexual orientation, age, national origin, disability, veteran status, or any other status or condition protected by law.
*Please note: this posting is not reflective of all job duties and responsibilities and is intended to provide an overview to job seekers.
Interested but not ready to apply? Join our Talent Community and stay connected for future opportunities!
Auto-ApplyCVOR Surgical Tech- Weekend Only- PRN
Remote job
INTEGRIS Health Baptist, Oklahoma's larges not-for-profit health system has a great opportunity for a Certified Surgical Technologist in Oklahoma City. In this position, you'll work weekends only, as needed with our Cardiovascular Surgery team providing exceptional care to those who have entrusted INTEGRIS Health with their healthcare needs. If our mission of partnering with people to live healthier lives speaks to you, apply today. We invite you to join us as we strive to be The Most Trusted Partner for Health.
The surgical technologist is an allied health professional who works with surgeons and other health care practitioners providing surgical care to patients in a variety of settings. The surgical technologist handles the instruments, supplies, and equipment necessary during the surgical procedure. Surgical technologists possess expertise in the theory and application of sterile and aseptic technique and combine the knowledge of human anatomy, surgical procedures, and implementation tools and technologies to facilitate a physician's performance of invasive therapeutic and diagnostic procedures Performs other duties as assigned. Adheres to National Patient Safety Goals as appropriate based on the level of patient contact this position requires. INTEGRIS Health is an Equal Opportunity/Affirmative Action Employer
BCLS within 120 days of employment
2 years experience as a surgical technologist
Experience scrubbing in multiple specialties
Certified Surgical Technologist (CST) certification preferred
Must be able to communicate effectively in English For Lakeside Women's Hospital:
Knowledge of preparing and sterilizing surgical instruments and supplies preferred Radiology / Cath Lab Only:
6 months experience in angiography preferred
Experience with PTA and PTCA, laser PTA/PTCA, and intra-aortic balloon pump
Tech in Surgery - Certified (NCCT), TS-C (NCCT)
CST(Certified Surgical Technologists (CST) - CST) (NATL)
The Surgical Technician responsibilities include, but are not limited to, the following:
Maintains the sterile field.
Demonstrates an understanding of the procedure being performed and anticipates the needs of the surgeon.
Has the necessary knowledge and ability to ensure quality patient care and takes responsibility for ensuring patient safety during the operative procedure.
Checks supplies and equipment needed for surgical procedure.
Scrubs, gowns, and gloves.
Sets up sterile table with instruments, supplies, equipment, and medications/solutions needed for procedure.
Performs appropriate counts with circulator prior to the operation and before incision is closed.
Gowns and gloves surgeon and assistants.
Helps in draping sterile field.
Passes instruments, sharps, etc., to surgeon during procedure.
Ensures proper disposition of surgical specimens and cultures.
Maintains highest standard of sterile technique during procedure.
Prepares sterile dressings.
Cleans and prepares instruments for terminal sterilization.
Assists other members of team with terminal cleaning of room.
Assists in prepping room for the next patient.
May retrieve and transport medications For Lakeside Women's Hospital:
Ensures all instruments are decontaminated and stored using the appropriate processes, solutions, supplies and equipment.
Completes the necessary procedures for sterilization per manufacturer instructions and hospital procedures.
Responsible for preparing and documenting sterilization process charts, logs and records per hospital and regulatory guidelines.
Completes high level disinfectant process education annually, as applicable.
Reports to the assigned supervisor and Clinical Director. This position may have additional or varied physical demand and/or respiratory fit test requirements. Please consult the Physical Demands Project SharePoint site or contact Risk Management/Employee Health for additional information. Potential for exposure to infections and communicable diseases, blood and body fluids, electrical equipment, lasers, radiology and fluoroscopy equipment, needle sticks, suction splashing, chemicals, cleaning solvents, Stat IV, sterilization chemicals, hexacholorophate, betadine and sharps. Must follow standard precautions. All applicants will receive consideration regardless of membership in any protected status as defined by applicable state or federal law, including protected veteran or disability status.
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