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Sonora Quest Labs jobs in Mesa, AZ - 55 jobs

  • Customer Services Representative

    Sonora Quest 4.5company rating

    Sonora Quest job in Phoenix, AZ

    **Primary City/State:** Phoenix, Arizona **Department Name:** **Work Shift:** Day **Job Category:** Revenue Cycle Join our team as a Customer Service Representative, where you'll play a key role in supporting patients and providers by resolving billing issues, handling inquiries, and ensuring client satisfaction. You'll take 45-55 inbound calls per day, onsite and will have a set schedule Monday-Friday between the hours of 7am-6pm. If you have experience in high-volume contact centers, possess strong de-escalation skills, and enjoy helping people, we'd love to meet you! Being bilingual (Spanish/English) and having medical/healthcare/insurance experience are big pluses as well. Join us and be part of a supportive team that values great service and a positive attitude. You belong here! **POSITION SUMMARY** Provides Customer Service functions dealing directly with patient inquiries and complaints as well as issues as reported via phone or customer service calls and correspondence. Oversees collection of timely documentation from network providers and patients to ensure adherence to quality standards and timely filing requirements **CORE FUNCTIONS** 1. Receives incoming phone calls from patients and providers in reference to payment issues, perceived inappropriate patient service and updates on insurance data. 2. Responsible for determining nature of call and documenting via claim system an appropriate associated reason code. 3. Effectively research, resolve and respond to billing issues accurately and expeditiously. 4. Supplies support function to Reimbursement area in posting zero payment Explanation of Payments from Insurance companies. 5. Monitor patient accounts providing account reconciliation to facilitate prompt payment and prevent inappropriate transfers to the outside collection agency. 6. Responsible for cross-functional assistance with EOB Adjustments, Bad Debt Recovery Trailer Entry and Cash Payment mailing. **KNOWLEDGE, SKILLS AND ABILITIES** + Requires the ability to communicate clearly and concisely. + Mathematical skills resulting from external and internal sources, verbal and written communication skill, capability to prioritize completing multiple projects. **MINIMUM QUALIFICATIONS** + Requires a high school diploma or GED; with a minimum of two years of customer service experience. + Requires excellent verbal and organizational skills, the ability to interface with difficult customers and work with minimum direct supervision to meet required goals. **PREFERRED QUALIFICATIONS** + One year of previous medical billing experience. + Additional related education and/or experience. **EEO Statement:** EEO/Disabled/Veterans (***************************************** Our organization supports a drug-free work environment. **Privacy Policy:** Privacy Policy (********************************************************* Banner Health is one of the largest, nonprofit health care systems in the country and the leading nonprofit provider of hospital services in all the communities we serve. Throughout our network of hospitals, primary care health centers, research centers, labs, physician practices and more, our skilled and compassionate professionals use the latest technology to make health care easier, so life can be better. The many locations, career opportunities, and benefits offered at Banner Health help to make the Banner Journey unique and fulfilling for every employee. EOE/Female/Minority/Disability/Veterans Banner Health supports a drug-free work environment. ****************************************
    $27k-34k yearly est. 60d+ ago
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  • Test Management Coordinator - Banner Gateway (Night Shift)

    Sonora Quest 4.5company rating

    Sonora Quest job in Gilbert, AZ

    **Primary City/State:** Gilbert, Arizona **Department Name:** Procurement-Gateway **Work Shift:** Night **Job Category:** Phlebotomy Thursday through Sunday night. 9pm to 730am (set schedule). Four 10-hour shifts. **_Find your Voice, Passion, & Purpose_** We are proud to offer new base pay rates starting at $22.87 per hour! **POSITION SUMMARY** Performs all technical and / or administrative work within assigned location/section at an advanced level of competency and efficiency. Is a resource and able to solve complicated and in-depth problems arising of routine and specialized testing procedures, as well as more sophisticated or unusual tests. Is actively involved with quality improvement, research and development and ensuring OSHA regulatory and CAP, CLIA, JCAHO accreditation compliance. Provides technical and procedural shift supervision (determine schedules, manage day to day workflow and give input into an assessment or disciplinary action) in coordination with management. Develop training programs for staff. Involved in financial monitoring for the department. _Performs all functions according to established policies, procedures, regulatory and accreditation requirements, as well as applicable professional standards._ **CORE FUNCTIONS** 1. Provides daily operational oversight (determine schedules, manage day to day workflow and give input into an assessment or disciplinary action) for the shift. Provides technical and/or procedural support to all bench level and/or functional level positions within the section. May be responsible for a technical and/or administrative area of focus. 2. Focuses on quality by reviewing records and assuring performance of all quality control procedures. Ensures that quality assurance and instrumentation maintenance records meet standards of accrediting and licensing agencies. Assist management in the implementation of new QC/QA policies and continuous quality improvement programs. Provides support to the management during inspections. Oversees the quality of performance of all levels of test management. 3. Participates in section financial monitoring and improvement. Tracks supply usage and orders as needed. Supports waste reduction and expense reduction programs. Identifies potential for expense reduction within section. Monitoring of financial activities within the section. Assists management in monitoring and controlling expenses throughout the year. 4. Responsible for basic personnel management, including participation in selection, training, developing, coaching, and retention. Performs new employee orientation training. Provides input for Functional Competency Assessments for employees in appropriate timeframes. 5. Serves as a resource and communication liaison. Ability to work on multidisciplinary teams. Interacts with physicians, nurses, clients, and other healthcare professionals in responding to result or quality inquiries and other issues related to test orders and / or testing. Provides access to other system resources when appropriate. Participates in department/system-wide committees. **MINIMUM QUALIFICATIONS** + Minimum age requirement of 18. + Must be a high school graduate or have achieved equivalency through the GED exam. + Must exhibit a high level of personal maturity and responsibility. + Good reading, writing and math abilities are required. + Oral and written communication skills sufficient to understand written and spoken instructions in English. + Good organizational skills are also required. + Basic knowledge of department resource materials. + Knowledge of medical terminology preferred. + Must have (1) one year of experience within an SQL/LSA clinical laboratory environment. + Or two (2) years' experience with an equivalent combination of leadership skills, training, or experience. + Or an Associate's degree in an Allied Health or related field. + Must be able to recognize problems, identify the cause and determine solutions. + Must have a thorough knowledge of instrumentation and procedures utilized in the section. + Must have a working knowledge of regulatory and accreditation requirements. + Good leadership, human relations and communication skills are required. + Exceptional customer service skills and advanced computer skills in multiple systems to include Laboratory Information Systems and Hospital Information Systems, as well as ability to use multiple software programs. + Must demonstrate behaviors consistent with the values of Laboratory Sciences of Arizona. + Employees assigned to multiple locations/section must be able to work all shift times within their designated territory. **PREFERRED QUALIFICATIONS** + National phlebotomy certification. + Previous management experience or participation in management training programs. + Bilingual (Spanish/English). + Additional related education and/or experience. + Knowledge of medical terminology. **EEO Statement:** EEO/Disabled/Veterans (***************************************** Our organization supports a drug-free work environment. **Privacy Policy:** Privacy Policy (********************************************************* Banner Health is one of the largest, nonprofit health care systems in the country and the leading nonprofit provider of hospital services in all the communities we serve. Throughout our network of hospitals, primary care health centers, research centers, labs, physician practices and more, our skilled and compassionate professionals use the latest technology to make health care easier, so life can be better. The many locations, career opportunities, and benefits offered at Banner Health help to make the Banner Journey unique and fulfilling for every employee. EOE/Female/Minority/Disability/Veterans Banner Health supports a drug-free work environment. ****************************************
    $22.9 hourly 13d ago
  • Human Resources Business Partner II

    Sonora Quest 4.5company rating

    Sonora Quest job in Phoenix, AZ

    **Primary City/State:** Phoenix, Arizona **Department Name:** Human Resources-Ref Lab **Work Shift:** Day **Job Category:** Human Resources **Estimated Pay Range:** $35.00 - $58.34 / hour, based on location, education, & experience. In accordance with State Pay Transparency Rules. Now Hiring: HR Business Partner - Western Region Are you a seasoned HR professional with a passion for connecting with communities in smaller towns and rural locations? Do you thrive on the road, building relationships, and shaping workplace culture from the ground up? If so, we want to meet you. We're seeking an experienced HR Business Partner to serve as a strategic liaison between HR and our client groups across Arizona, Nevada, Wyoming, Colorado, and California. This role is ideal for someone who enjoys frequent travel, thrives in dynamic environments, and understands the unique challenges and strengths of smaller, locally rooted teams. ✈️ Travel & Territory This position involves regular travel throughout AZ, NV, WY, CO, and CA to collaborate directly with leaders and employees in smaller communities. You'll be the face of HR-listening, learning, and leading initiatives that make a real impact. This is more than a job-it's a chance to shape the future of work in communities that often go overlooked. You'll be part of a team that values authenticity, innovation, and human connection. If you're ready to hit the road and make a difference, we'd love to hear from you. This position may either be based out of the Phoenix, AZ metro area or the Northern Colorado Greely/Ft. Collins area. **This position will be located in the Phoenix, AZ metro area or Greeley, CO area. This position will be in office various days per week, will be highly visible and will be traveling in Arizona, Colorado, Wyoming, Nebraska, Nevada and California.** What You'll Do **Strategic Partnering** + Serve as a trusted advisor to business leaders, offering tailored HR solutions. + Lead people-related aspects of change management, organizational design, and other projects. + Analyze data trends (engagement, turnover, etc.) and develop proactive strategies. **Performance & Employee Relations** + Foster a high-performance culture that values morale, productivity, and retention. + Provide coaching and guidance on performance management and employee relations. + Conduct investigations and resolve workplace concerns with professionalism and care. **Talent & Development** + Partner with Talent Acquisition and Leadership Development to ensure the right people are in the right roles. + Support succession planning and career development for high-potential employees. + Champion leadership programs and performance review cycles. **HR Innovation & Policy** + Lead policy and process improvements with a focus on clarity and compliance. + Collaborate with leaders to implement HR policies and regulatory standards. + Participate in cross-functional HR initiatives and contribute to organizational growth. **Who You Are** + A relationship-builder who's comfortable working with remote and local teams. + Experienced in supporting smaller locations and understands the nuances of rural workforce dynamics. + A confident communicator and strategic thinker with strong coaching and conflict resolution skills. + Comfortable juggling multiple priorities in a fast-paced, ever-evolving environment. **Qualifications** **Required** + Bachelor's degree in HR, Business, or related field + 5+ years of progressive HR experience demonstrating expanding scope and responsibility + Expertise in employee relations, performance management, and talent development + Strong analytical, project management, and communication skills + Proficiency in Microsoft Office Suite + Valid Arizona driver's license **Preferred** + PHR or SPHR certification + Master's degree in HR or Business + Coaching certification **Anticipated Closing Window (actual close date may be sooner):** 2026-05-08 **EEO Statement:** EEO/Disabled/Veterans (***************************************** Our organization supports a drug-free work environment. **Privacy Policy:** Privacy Policy (********************************************************* Banner Health is one of the largest, nonprofit health care systems in the country and the leading nonprofit provider of hospital services in all the communities we serve. Throughout our network of hospitals, primary care health centers, research centers, labs, physician practices and more, our skilled and compassionate professionals use the latest technology to make health care easier, so life can be better. The many locations, career opportunities, and benefits offered at Banner Health help to make the Banner Journey unique and fulfilling for every employee. EOE/Female/Minority/Disability/Veterans Banner Health supports a drug-free work environment. ****************************************
    $35-58.3 hourly 60d+ ago
  • LAB Director, Commercial Labs Anatomic Pathology

    Sonora Quest 4.5company rating

    Sonora Quest job in Phoenix, AZ

    **Primary City/State:** Phoenix, Arizona **Department Name:** Technical Admin-Ref Lab **Work Shift:** Day **Job Category:** Lab Join the powerhouse behind Arizona's leading diagnostic testing network- Sonora Quest Laboratories, where innovation meets impact. As a strategic thinking experienced anatomic pathology leader, you'll lead business and operations across the continuum of care for one of the nation's largest integrated lab systems, supporting over 97 million tests annually. Collaborate with top-tier professionals in a dynamic, people-centered environment that values strategic thinking and service excellence. This is your opportunity to shape the future of healthcare through visionary leadership and operational mastery. Join our cutting-edge diagnostic pathology group and be part of the forefront of medical innovation. Your pay and benefits are important components of your journey at Sonora Quest Laboratories/Laboratory Sciences of Arizona. This opportunity includes the option to participate in a variety of health, financial, and security benefits. In addition, this position may be eligible for our Management or Sales Incentive Programs as part of your Total Rewards package. **POSITION SUMMARY** This position leads and manages multi-facility functions that contribute to the operational and financial success of assigned areas. The span of responsibility includes either direct management of or technical oversight for areas of responsibility for multiple system sites and is a liaison between system directors, managers, technical specialists, pathologists and other management personnel.563 **DIRECTLY REPORTING** Exempt staff - Technical director, technical/administrative managers Non-exempt staff - technical employees **MATRIX OR INDIRECT REPORTING** 100 or more combined exempt technical manager and non-exempt office/clerical and technical employees. **MINIMUM QUALIFICATIONS** + Must possess strong knowledge of business and/or healthcare as normally obtained through the completion of bachelor's degree in business, healthcare administration or related field and 5 years experience in mid-level management or supervision. + Must qualify as a General or Technical Supervisor as defined under CLIA '88. + A high degree of technical and decision making skills are required as well as excellent employee relations and communications skills. + Must possess analytical/strategic skills and ability to balance and manage multiple projects simultaneously and current knowledge of regulatory and accreditation requirements. **PREFERRED QUALIFICATIONS** + 10 years of director level experience in Anatomic Pathology laboratories. + Experience in commercial and hospital settings. + Additional related education and/or experience preferred. **EEO Statement:** EEO/Disabled/Veterans (***************************************** Our organization supports a drug-free work environment. **Privacy Policy:** Privacy Policy (********************************************************* Banner Health is one of the largest, nonprofit health care systems in the country and the leading nonprofit provider of hospital services in all the communities we serve. Throughout our network of hospitals, primary care health centers, research centers, labs, physician practices and more, our skilled and compassionate professionals use the latest technology to make health care easier, so life can be better. The many locations, career opportunities, and benefits offered at Banner Health help to make the Banner Journey unique and fulfilling for every employee. EOE/Female/Minority/Disability/Veterans Banner Health supports a drug-free work environment. ****************************************
    $64k-101k yearly est. 60d+ ago
  • Transportation/Route Planner

    Sonora Quest 4.5company rating

    Sonora Quest job in Phoenix, AZ

    **Primary City/State:** Phoenix, Arizona **Department Name:** Courier Svcs-Ref Lab **Work Shift:** Day **Job Category:** Supply Chain We're in search of an experienced Logistics professional to assist our Couriers and Dispatchers by planning and optimizing daily routes. The ideal candidate will have experience working with TMS and at least 4 years of route planning experience. If this matches you, we'd love to speak with you. Apply today and come do great work on behalf of better health! **This position is based in office so candidate will need to be local to the Phoenix/Greater Phoenix Area** **POSITION SUMMARY** This position works collaboratively with operations to provide routine route optimiatzations, support route updates, manage existing routes within a route management system and develops routes needed for special projects. This position will perform all necessary duties of various Logistics positions at a high level to meet Logistics department needs and the needs of our clients and may be responsible for a technical and/or administrative area of focus. _Performs all functions according to established policies, procedures, regulatory and accreditation requirements, as well as applicable professional standards._ **CORE FUNCTIONS** 1. Develops specific routes and monitors changes in traffic patterns due to growth, road construction and plans contingencies around weather events and other potential safety concerns. Focuses on service improvements and route efficiency to drive an exceptional customer experience. 2. Supports the evaluation, selection and application of software solutions and performs the workflow analysis to support those decisions. Provides support in defining business requirements while testing and further implementing the solutions. 3. Relies upon a data-driven, decision-making strategy while researching and analyzing maps, routes, route metrics and data in support of project initiatives and is responsible for maintaining routing and mapping within the route optimization and dispatch system(s). 4. Prepares, updates, and maintains technical documentation, files, and records; manages and maintains databases and related information tracking. Provides data by monitoring system/operational performance measures and researches and evaluates processes. 5. Acts as subject matter expert in support of route optimization and the effectiveness of those deployed solutions by developing reports and providing analysis. 6. Provides on-site research, troubleshoots, and identifies complex technical issues/analyzes issues and processes and provides resource materials for reference and operational support. **MATRIX OR INDIRECT REPORTING** In the absence of the supervisor shall assume those duties and responsibilities. **TYPE OF SUPERVISORY RESPONSIBILITIES** Operational oversight which includes coaching, training, scheduling, work assignments, etc. **SCOPE AND COMPLEXITY** Department level responsibility. Provides service for internal and external customers. Utilizes advanced knowledge and skills in the various Logistics tools to effectively meet the needs of clients. **PHYSICAL DEMANDS/ENVIRONMENT FACTORS** Job involves frequent communication in person, by phone or radio, and in writing, driving a car for long periods of time and making frequent stops for pickup and delivery. Ability to lift, push and carry up to 50 pounds. **KNOWLEDGE, SKILLS AND ABILITIES** + Route Optimization + Organizing, prioritizing, assigning, and monitoring work + Principles and applications of critical thinking and analysis. + Project management and Customer service principles. + Lean experience. + Logistics software implementation. + Demonstrated ability to work with minimal supervision and prioritize multiple projects. + Demonstrated analytical skills. + Proficient in use of sophisticated transportation management software (TMS) programs + Excellent human relations, organizational and communication skills. + Knowledge of MS Word and Excel. **MINIMUM QUALIFICATIONS** + Bachelor's degree in related field or equivalent experience. + Four (4) years of logistics acumen and route planning experience. **PREFERRED QUALIFICATIONS** + Additional related education and/or experience. **EEO Statement:** EEO/Disabled/Veterans (***************************************** Our organization supports a drug-free work environment. **Privacy Policy:** Privacy Policy (********************************************************* Banner Health is one of the largest, nonprofit health care systems in the country and the leading nonprofit provider of hospital services in all the communities we serve. Throughout our network of hospitals, primary care health centers, research centers, labs, physician practices and more, our skilled and compassionate professionals use the latest technology to make health care easier, so life can be better. The many locations, career opportunities, and benefits offered at Banner Health help to make the Banner Journey unique and fulfilling for every employee. EOE/Female/Minority/Disability/Veterans Banner Health supports a drug-free work environment. ****************************************
    $55k-77k yearly est. 13d ago
  • Surgical Pathology Lead - Banner Gateway

    Sonora Quest 4.5company rating

    Sonora Quest job in Gilbert, AZ

    **Primary City/State:** Gilbert, Arizona **Department Name:** Surgical Pathology-Gateway **Work Shift:** Day **Job Category:** Lab **_Find your Voice, Passion, & Purpose_** We are proud to offer new base pay rates starting at $22.53 per hour! This position will coordinate the efforts of the site surgical pathology assistants and assist the AP Production Manager and AP Technical Specialists in assuring all tasks are performed appropriately. This position will be the liaison between the histology department at Papago and the hospital site surgical pathology department to assure all specimens are properly handled and triaged and that all proper documentation is completed. This position will be involved with QC/QA documentation. CORE FUNCTIONS 1. Performs all essential functions of the AP Surgical Pathology Assistant. Provides technical support for all Surgical Pathology Assistants. 2. Provides daily operational oversight and technical support for the required processing and clerical functions. Ensures that quality assurance and instrumentation maintenance records meet standards of accrediting and licensing agencies. Assists the AP Production Manager and AP Technical Specialists in the implementation of new policies and procedures, including QC/QA policies and continuous quality improvement programs in accordance with the Quality System. 3. Participates in AP financial monitoring and improvement. Supports and identifies potential for waste reduction and expense reduction programs. Maintains supply inventory and orders supplies as needed. 4. Assists in new employee orientation and training. Provides support to AP Production Manager in performing and documenting competency. Provides input for Functional Competency Assessments for employees in appropriate time frames. Schedules staff if directed by the supervisor. Assists with basic personnel oversight including participation in selection, training, developing and providing coaching under the direction of the AP Production Manager or the site supervisor. 5. Serves as a resource and communication liaison within the system. Interacts with co-workers with an emphasis on teamwork and focus on customer service. Demonstrates appropriate verbal and written skills. 6. Assists the AP Technical Specialists in the writing of Surgical Pathology procedure manuals. Assists the AP Technical Specialists during inspections. Maintains Iron Mountain storage of slides and documents. MINIMUM QUALIFICATIONS + High school diploma or equivalent. + One (1) year previous medical laboratory experience in specimen handling. + Comprehensive understanding and knowledge of commonly used concepts, practices and procedures within the Pathology field. + Evidence of increasing responsibility in personnel interaction and organizational skills. PREFERRED QUALIFICATIONS + AA degree. Two (2) years' experience in a Surgical or Anatomic Pathology lab. **EEO Statement:** EEO/Disabled/Veterans (***************************************** Our organization supports a drug-free work environment. **Privacy Policy:** Privacy Policy (********************************************************* Banner Health is one of the largest, nonprofit health care systems in the country and the leading nonprofit provider of hospital services in all the communities we serve. Throughout our network of hospitals, primary care health centers, research centers, labs, physician practices and more, our skilled and compassionate professionals use the latest technology to make health care easier, so life can be better. The many locations, career opportunities, and benefits offered at Banner Health help to make the Banner Journey unique and fulfilling for every employee. EOE/Female/Minority/Disability/Veterans Banner Health supports a drug-free work environment. ****************************************
    $22.5 hourly 60d+ ago
  • Phlebotomy Coordinator

    Sonora Quest 4.5company rating

    Sonora Quest job in Phoenix, AZ

    **Primary City/State:** Phoenix, Arizona **Department Name:** Procurement-BUMCP **Work Shift:** Evening **Job Category:** Phlebotomy Performs all technical and / or administrative work within assigned location/section at an advanced level of competency and efficiency. Is a resource and able to solve complicated and in-depth problems arising of routine and specialized testing procedures, as well as more sophisticated or unusual tests. Is actively involved with quality improvement, research and development and ensuring OSHA regulatory and CAP, CLIA, JCAHO accreditation compliance. Provides technical and procedural shift supervision (determine schedules, manage day to day workflow and give input into an assessment or disciplinary action) in coordination with management. Develop training programs for staff. Involved in financial monitoring for the department. _Performs all functions according to established policies, procedures, regulatory and accreditation requirements, as well as applicable professional standards._ **SHIFT** Evening shift 1200-2230, rotation weekends and holidays. **PHYSICAL DEMANDS/ENVIRONMENT FACTORS** Requires extensive sitting with periodic standing and walking. May be required to lift to 20 pounds. Requires significant use of computer, phone, and general office equipment. Needs adequate visual acuity, ability to grasp and handle objects. Must wear protective clothing as required and must use standard precautions due to threat of exposure to blood and body fluids Ability to communicate effectively. May require off-site travel. **MINIMUM QUALIFICATIONS** + Minimum age requirement of 18. + Must be a high school graduate or have achieved equivalency through the GED exam. + Must exhibit a high level of personal maturity and responsibility. + Good reading, writing and math abilities are required. + Oral and written communication skills sufficient to understand written and spoken instructions in English. + Good organizational skills are also required. + Basic knowledge of department resource materials. + Knowledge of medical terminology preferred. + Must have (1) one year of experience within an SQL/LSA clinical laboratory environment. + Or two (2) years' experience with an equivalent combination of leadership skills, training, or experience. + Or an Associate's degree in an Allied Health or related field. + Must be able to recognize problems, identify the cause and determine solutions. + Must have a thorough knowledge of instrumentation and procedures utilized in the section. + Must have a working knowledge of regulatory and accreditation requirements. + Good leadership, human relations and communication skills are required. + Exceptional customer service skills and advanced computer skills in multiple systems to include Laboratory Information Systems and Hospital Information Systems, as well as ability to use multiple software programs. + Must demonstrate behaviors consistent with the values of Laboratory Sciences of Arizona. + Employees assigned to multiple locations/section must be able to work all shift times within their designated territory. **PREFERRED QUALIFICATIONS** + National phlebotomy certification. + Previous management experience or participation in management training programs. + Bilingual (Spanish/English). + Additional related education and/or experience. + Knowledge of medical terminology. **EEO Statement:** EEO/Disabled/Veterans (***************************************** Our organization supports a drug-free work environment. **Privacy Policy:** Privacy Policy (********************************************************* Banner Health is one of the largest, nonprofit health care systems in the country and the leading nonprofit provider of hospital services in all the communities we serve. Throughout our network of hospitals, primary care health centers, research centers, labs, physician practices and more, our skilled and compassionate professionals use the latest technology to make health care easier, so life can be better. The many locations, career opportunities, and benefits offered at Banner Health help to make the Banner Journey unique and fulfilling for every employee. EOE/Female/Minority/Disability/Veterans Banner Health supports a drug-free work environment. ****************************************
    $31k-46k yearly est. 60d+ ago
  • Associate Supervisor, Customer Services

    Sonora Quest 4.5company rating

    Sonora Quest job in Phoenix, AZ

    **Primary City/State:** Phoenix, Arizona **Department Name:** Billing Customer Service **Work Shift:** Day **Job Category:** Revenue Cycle This opportunity will make a direct impact on the lives of our patients during their diagnostic care journey and will help to provide guidance and service to both our customers and our employees. The ideal candidate will have strong customer service experience and the desire to positively assist and support our patients and our employees. **POSITION SUMMARY** Provides quality customer service and effective communications between immediate staff, customers/clients and other departments in the billing area. Assists, resolves and reports any problems to supervisor regarding the day to day operations in the department. Provides coaching to staff as needed, under the guidance of supervisor. Provides ongoing education and constructive feedback to the customer service team. _Performs all functions according to established policies, procedures, regulatory and accreditation requirements, as well as applicable professional standards._ **MINIMUM QUALIFICATIONS** + Must possess a strong knowledge of business or healthcare administration as normally obtained through the completion of an associate degree. + Must have previous experience in customer service in a Call Center environment. **PREFERRED QUALIFICATIONS** + Additional Related education and/or experience preferred + Healthcare administration experience and knowledge of Avaya phone systems, CMS, and Avaya Contact Recorder preferred. **EEO Statement:** EEO/Disabled/Veterans (***************************************** Our organization supports a drug-free work environment. **Privacy Policy:** Privacy Policy (********************************************************* Banner Health is one of the largest, nonprofit health care systems in the country and the leading nonprofit provider of hospital services in all the communities we serve. Throughout our network of hospitals, primary care health centers, research centers, labs, physician practices and more, our skilled and compassionate professionals use the latest technology to make health care easier, so life can be better. The many locations, career opportunities, and benefits offered at Banner Health help to make the Banner Journey unique and fulfilling for every employee. EOE/Female/Minority/Disability/Veterans Banner Health supports a drug-free work environment. ****************************************
    $32k-43k yearly est. 60d+ ago
  • Administrative Director, Technical Operations - Gen Lab, Specialty

    Sonora Quest 4.5company rating

    Sonora Quest job in Phoenix, AZ

    **Primary City/State:** Phoenix, Arizona **Department Name:** General Lab-Days-Ref Lab **Work Shift:** Day **Job Category:** Lab Your pay and benefits are important components of your journey at Sonora Quest Laboratories/Laboratory Sciences of Arizona. This opportunity includes the option to participate in a variety of health, financial, and security benefits. In addition, this position may be eligible for our Management or Sales Incentive Programs as part of your Total Rewards package. **POSITION SUMMARY** This position leads and manages multi-facility functions that contribute to the operational and financial success of assigned areas. The span of responsibility includes either direct management of or technical oversight for areas of responsibility for multiple system sites and is a liaison between system directors, managers, technical specialists, pathologists and other management personnel. **CORE FUNCTIONS** 1. Develops work goals and objectives for the assigned departments in accordance and alignment with company goals. Provides leadership, feedback, and motivation for staff achievement of departments' goals. Directs personnel actions including recruiting, new hire actions, interviewing and selection of new staff, salary determinations, training and personnel evaluations. 2. Prepares, with input from staff, financial goals and standards for operations performance set by the company to support quality and customer service expectations. Develops related actions plans consistent with company's strategy, goals and budget. 3. Responsible for ensuring quality standards and customer service expectations are met within all technical and operational areas of responsibility. Performs timely and accurate management analyses, as well as development and reporting of key indicators, in all departments. 4. Fosters a positive work environment through effective performance management, support of creative and innovative solutions to work situations, change management and promotion of teamwork utilizing Six Sigma/Lean processes. Works collaboratively with medical directors, pathologists and business partners. 5. Participates and may lead or facilitate task forces or councils to plan, implement and coordinate programs and/or activities for the the organization and participates as required in system laboratory planning activities. **SUPERVISORY RESPONSIBILITIES** **DIRECTLY REPORTING** Exempt staff - Technical director, technical/administrative managers Non-exempt staff - technical employees **MATRIX OR INDIRECT REPORTING** 100 or more combined exempt technical manager and non-exempt office/clerical and technical employees. **TYPE OF SUPERVISORY RESPONSIBILITIES** Responsible for all staff within the laboratory operations. Directs personnel actions including recruiting, new hire actions, interviewing and selection of new staff, salary determinations, training and personnel evaluations. LSA/SQL Leadership will strive to uphold the mission, vision, values and ethical behaviors of the organization. They will serve as role models for staff and act in a people-centered, service excellence-focused, and results-oriented manner. **SCOPE AND COMPLEXITY** Administrative responsibility of providing quality, timely, reliable and consistent services. Customers are both internal and external within the System. Internal customers include laboratory staff, management staff of other departments, medical directors and pathologists. External customers are physicians' offices, vendors, regulatory agencies, educational facilities other company facilities and non-company medical facilities. Has the freedom to determine how best to accomplish functions within established technical and business procedures. Gives guidance in situations where procedures do not exist or are unclear. **MINIMUM QUALIFICATIONS** + Must possess strong knowledge of business and/or healthcare as normally obtained through the completion of bachelor's degree in business, healthcare administration or related field and 5 years experience in mid-level management or supervision. + Must qualify as a General or Technical Supervisor as defined under CLIA '88. + A high degree of technical and decision making skills are required as well as excellent employee relations and communications skills. + Must possess analytical/strategic skills and ability to balance and manage multiple projects simultaneously and current knowledge of regulatory and accreditation requirements. **PREFERRED QUALIFICATIONS** + Additional related education and/or experience preferred. **EEO Statement:** EEO/Disabled/Veterans (***************************************** Our organization supports a drug-free work environment. **Privacy Policy:** Privacy Policy (********************************************************* Banner Health is one of the largest, nonprofit health care systems in the country and the leading nonprofit provider of hospital services in all the communities we serve. Throughout our network of hospitals, primary care health centers, research centers, labs, physician practices and more, our skilled and compassionate professionals use the latest technology to make health care easier, so life can be better. The many locations, career opportunities, and benefits offered at Banner Health help to make the Banner Journey unique and fulfilling for every employee. EOE/Female/Minority/Disability/Veterans Banner Health supports a drug-free work environment. ****************************************
    $93k-131k yearly est. 20d ago
  • Clinical Systems Analyst

    Sonora Quest 4.5company rating

    Sonora Quest job in Phoenix, AZ

    **Primary City/State:** Phoenix, Arizona **Department Name:** Database Management-Ref Lab **Work Shift:** Day **Job Category:** Information Technology Join one of Arizona's leading diagnostic labs at Sonora Quest, where your work directly supports life-saving medical testing and patient care. Whether you're beginning your lab career or bringing experience to the table, this role offers hands-on impact and career growth in a high-demand healthcare setting. Come do great work on behalf of better health! **POSITION SUMMARY** Under general direction, formulates and defines systems scope and objectives based on user needs and a good understanding of applicable clinical systems and industry requirements. Devises or modifies procedures to solve complex problems considering computer equipment capacity, capabilities, limitations, cost-effectiveness and desired results. Includes analysis of clinical, business, and user needs, regulatory requirements, documentation requirements, and translation of those requirements into proper system requirements specifications suitable for the technical staff. **MINIMUM QUALIFICATIONS** + Associate's degree in Lab Sciences or related field, some experience may be substituted for education. + One to 3 years of related work experience is required. + Must be able to solve complex problems utilized in a highly technical and changing environment. + Must have excellent coordination skills to manage multiple activities. + Excellent customer service, communication, and documentation skills are a must. **PREFERRED QUALIFICATIONS** + Bachelor's degree in Clinical Sciences or related field, some experience may be substituted for education. + Medical Laboratory Specialist (MLS) certificate is preferred. + Additional related education and/or experience. **EEO Statement:** EEO/Disabled/Veterans (***************************************** Our organization supports a drug-free work environment. **Privacy Policy:** Privacy Policy (********************************************************* Banner Health is one of the largest, nonprofit health care systems in the country and the leading nonprofit provider of hospital services in all the communities we serve. Throughout our network of hospitals, primary care health centers, research centers, labs, physician practices and more, our skilled and compassionate professionals use the latest technology to make health care easier, so life can be better. The many locations, career opportunities, and benefits offered at Banner Health help to make the Banner Journey unique and fulfilling for every employee. EOE/Female/Minority/Disability/Veterans Banner Health supports a drug-free work environment. ****************************************
    $64k-90k yearly est. 23d ago
  • Surgical Pathology Assistant - Banner Desert

    Sonora Quest 4.5company rating

    Sonora Quest job in Mesa, AZ

    **Primary City/State:** Mesa, Arizona **Department Name:** Surgical Pathology-BDMC **Work Shift:** Day **Job Category:** Lab **_Find your Voice, Passion, & Purpose_** We are proud to offer new base pay rates starting at $20.25 per hour! This position will receive and triage tissue and cytology specimens and provide necessary support functions; assist with frozen sections, bone marrows and fine needles; provides clerical support and maintains equipment. CORE FUNCTIONS: 1. Receives, accessions and labels specimens and corresponding paperwork, assuring proper identification and specimen integrity. Documents any problems utilizing proper protocol. Performs required computer and clerical functions for all surgical and cytology (as required) specimens. Assists pathologists or pathologist assistants with set-up functions, including printing cassettes. Prepares containers and cassettes for shipment to appropriate processing site, placing in appropriate transport coolers with accompanying paperwork and proper routing slip. 2. Assists with frozen sections by operating a cryostat utilizing correct settings, temperatures, alignments and knife angles to insure optimum sectioning. Accessions, processes, cuts and stains fresh samples for frozen section diagnosis. Places call to appropriate physicians so pathologist may give results. Properly stamps and records all specimens for Turn Around Time documentation process. Transfers tissue to the corresponding cassette and places in formalin for permanent processing. Handles frozen section permanent specimens as directed in #1. 3. Assists with autopsies by ensuring all required supplies (including restocking) are available in morgue. Reviews paperwork and documentation ensuring it is properly completed prior to autopsy. Accessions autopsy case and prepares cassettes and containers. 4. Assists with procedures as directed, i.e. fine needle aspirations, bone marrows, following site procedures and utilizing the skills required for accessioning, labeling and preparing for transport. 5. Provides clerical assistance to include triaging of phone calls to the appropriate pathologist or staff member. Effectively trouble shoots and appropriately documents all problems relating to specimens and Surgical Pathology procedures. 6. Maintains all equipment, staining protocols, slide and block filing systems, retained tissue specimens and other materials removed in surgery. Fills out all maintenance sheets on a routine basis as directed. MINIMUM QUALIFICATIONS: + Education: High school diploma or equivalent. + 6 months previous medical laboratory experience in specimen handling skills. + Requires good communication, comprehension and typing skills. + possess a significant understanding and knowledge of commonly used concepts, practices and procedures within the Pathology field. + Evidence of increasing responsibility in personnel interaction and organizational skills required. + Soft skills include oral/written communication skills, analytical/strategic skills, ability to utilize necessary computer programs including Word and Excel; must possess the ability to prioritize and perform multiple tasks simultaneously. PREFERRED QUALIFICATIONS: + Additional related education and/or experience preferred. + AA degree preferred. **EEO Statement:** EEO/Disabled/Veterans (***************************************** Our organization supports a drug-free work environment. **Privacy Policy:** Privacy Policy (********************************************************* Banner Health is one of the largest, nonprofit health care systems in the country and the leading nonprofit provider of hospital services in all the communities we serve. Throughout our network of hospitals, primary care health centers, research centers, labs, physician practices and more, our skilled and compassionate professionals use the latest technology to make health care easier, so life can be better. The many locations, career opportunities, and benefits offered at Banner Health help to make the Banner Journey unique and fulfilling for every employee. EOE/Female/Minority/Disability/Veterans Banner Health supports a drug-free work environment. ****************************************
    $20.3 hourly 25d ago
  • Dispatcher

    Sonora Quest 4.5company rating

    Sonora Quest job in Phoenix, AZ

    **Primary City/State:** Phoenix, Arizona **Department Name:** Courier Svcs-Ref Lab **Work Shift:** Evening **Job Category:** Supply Chain The dispatcher coordinates the schedules and activities of the couriers, multi-route drivers, and hospital messengers. The dispatcher must be familiar with all courier and hospital routes; local and statewide. Responsible for client requests for will call service and communicating with logistics staff for these requests. He/she must be able to effectively communicate with clients to record STAT testing and patient information. Timely dispatching of STAT calls to 3rd party vendors. Sorts and distributes Cytology and Pathology reports. Dispatchers shall be responsible for the control of company assets. The dispatcher often has to research and resolve pickup problems. Evening dispatchers will do nightly closing and backup on the computerized dispatch program. **CORE FUNCTIONS** 1. Communicates with internal and external customers, couriers, hospital messengers and 3rd party vendors by radio, telephone and computer. Records and dispatches all requests for pick up and deliveries; locally and statewide. Enters all pick up and delivery information into computerized dispatch system, including test type, patient name and client information. Must be able to enter information accurately. Responsible for updating the dispatch system database and route information. 2. Responds to questions and resolves service issues such as complaints, missed pick ups, missing supplies, late STAT pick ups, etc. 3. Sorts and distributes test results, test update information, interoffice mail, and supplies. Orders courier supplies and maintains the courier room. Responsible for control of company assets (vehicle keys, radios, and mobile data devices) 4. Collects and organizes information for special reports and projects. Prints and reconciles daily will call logs. **PHYSICAL DEMANDS/ENVIRONMENT FACTORS** Requires extensive sitting with periodic standing and walking. No exposure to hazardous or significantly unpleasant conditions anticipated. Typically requires routine use of personal computer and general office equipment. Needs adequate visual acuity, ability to grasp and handle objects, ability to communicate effectively through reading, writing, and speaking in person or on telephone. May require off-site travel. **MINIMUM QUALIFICATIONS** + Ability to communicate effectively through reading, writing, and speaking in person or on telephone. + Knowledge of and ability to operate a personal computer. **PREFERRED QUALIFICATIONS** + Additional related education and/or experience preferred. **EEO Statement:** EEO/Disabled/Veterans (***************************************** Our organization supports a drug-free work environment. **Privacy Policy:** Privacy Policy (********************************************************* Banner Health is one of the largest, nonprofit health care systems in the country and the leading nonprofit provider of hospital services in all the communities we serve. Throughout our network of hospitals, primary care health centers, research centers, labs, physician practices and more, our skilled and compassionate professionals use the latest technology to make health care easier, so life can be better. The many locations, career opportunities, and benefits offered at Banner Health help to make the Banner Journey unique and fulfilling for every employee. EOE/Female/Minority/Disability/Veterans Banner Health supports a drug-free work environment. ****************************************
    $25k-32k yearly est. 13d ago
  • Bioengineering Manager

    Sonora Quest 4.5company rating

    Sonora Quest job in Phoenix, AZ

    **Primary City/State:** Phoenix, Arizona **Department Name:** Biomedical Eng-Ref Lab **Work Shift:** Day **Job Category:** Facilities, Environmental Services, and Culinary Your pay and benefits are important components of your journey at Sonora Quest Laboratories/Laboratory Sciences of Arizona. This opportunity includes the option to participate in a variety of health, financial, and security benefits. In addition, this position may be eligible for our Management or Sales Incentive Programs as part of your Total Rewards package. **POSITION SUMMARY** This position works in concert with and support of management to establish and direct the management of the Biomedical Engineering department. This includes supervision of the biomedical staff and coordination of all activities relating to the repair, preventive and corrective maintenance of laboratory equipment at all system locations. _Performs all functions according to established policies, procedures, regulatory and accreditation requirements, as well as applicable professional standards._ **CORE FUNCTIONS** 1. Plans, develops, monitors and administers emergency and preventative maintenance programs and maintains parts inventory to ensure that biomedical maintenance and repair services are available and reliable when needed. 2. Hires, trains, conducts performance evaluations and directs the workflow for the Biomedical Engineering staff. This position is also accountable for participating in the development and implementation of departmental goals and objectives. Ensures all goals and objectives are met timely and effectively. 3. Reviews and monitors all service documentation performed by the department. Informs director and management staff when external vendors are required to perform service on biomedical equipment. 4. Participates in planning and developing an annual budget and manages the department expenses within the approved budget. 5. Works with committees as applicable to provide Biomedical input on planning and providing services. **SUPERVISORY RESPONSIBILITIES** **DIRECTLY REPORTING** Technical staff **TYPE OF SUPERVISORY RESPONSIBILITIES** Hires, trains, conducts performance evaluations, and supervises the workflow for staff. This includes initiating promotions, transfers, and performance management actions. **SCOPE AND COMPLEXITY** Responsible for managing the maintenance of all laboratory equipment according to applicable Federal, State and Regulatory requirements. Customers are internal to the laboratory, other Banner Healthcare managers and executives and vendors. Has freedom to determine how best to accomplish functions within established procedures. Confer with director for unusual situations. **PHYSICAL DEMANDS/ENVIRONMENT FACTORS** Requires extensive sitting with periodic standing and walking. May be required to lift up to 75 pounds. Requires significant use of personal computer, phone and general office equipment. Needs adequate visual acuity, ability to grasp and handle objects. Ability to communicate effectively. Ability to stand, climb, stoop, bend; frequently. Ability to tolerate exposure to conditions which may include toxic chemicals, bio-hazardous materials, dirt, dust, fumes, smoke, heights, high temperatures or confined spaces. Ability to use proper body mechanics to lift supplies and equipment and push carts and dollies weighing up to 500 pounds. Needs adequate color vision and must wear protective clothing as required. Must be able to drive to various locations. **MINIMUM QUALIFICATIONS** + Requires certification as a Clinical Laboratory Equipment Specialist (CLES) with three years' experience OR Bachelor's degree in Biomedical Technology with three year's clinical laboratory instrumentation experience OR eight years of clinical laboratory instrumentation experience. + Requires knowledge of medical terminology and electronics. + Must have proficiency with word processing, spreadsheet and related technology, have good interpersonal skills and demonstrated behavior consistent with identified core values. + Must possess a valid State driver's license and be eligible for coverage under the company auto insurance policy. **PREFERRED QUALIFICATIONS** + Asset management software and previous management experience preferred. **EEO Statement:** EEO/Disabled/Veterans (***************************************** Our organization supports a drug-free work environment. **Privacy Policy:** Privacy Policy (********************************************************* Banner Health is one of the largest, nonprofit health care systems in the country and the leading nonprofit provider of hospital services in all the communities we serve. Throughout our network of hospitals, primary care health centers, research centers, labs, physician practices and more, our skilled and compassionate professionals use the latest technology to make health care easier, so life can be better. The many locations, career opportunities, and benefits offered at Banner Health help to make the Banner Journey unique and fulfilling for every employee. EOE/Female/Minority/Disability/Veterans Banner Health supports a drug-free work environment. ****************************************
    $55k-90k yearly est. 13d ago
  • Phlebotomist Phoenix Metro

    Sonora Quest Laboratories 4.5company rating

    Sonora Quest Laboratories job in Phoenix, AZ

    Primary City/State: Phoenix, Arizona Department Name: Work Shift: Day Job Category: Phlebotomy Come do great work on behalf of better health! **************************** We have a variety of opportunities that work in doctor's offices, outpatient settings, float, and/or even flexible scheduling throughout the valley. These roles are crucial to help our patients receive excellent diagnostic care and we want dedicated people who are here to help our patients. You belong here! Looking for people who want to work for a purpose, to help patients, to ensure quality diagnostic care, and to be dedicated to ensure our patients are getting the critical health results they need in time to make important health decisions. We don't just want a phlebotomist. We want someone who understands that behind every lab there is a human being with loved ones who count on them, who also want to make a difference. Our positions are located all over the valley, Anthem, Maricopa and Casa Grande and include both outpatient Patient Service Centers and Doctors Office environments. We offer training, comprehensive benefits, generous paid time off, a career ladder and a variety of work opportunities. We are invested in your Success because we are all invested in our patient's health. POSITION SUMMARY This position may be located within a Hospital Facility, Patient Service Center (PSC), In Office Phlebotomy (IOP) or Mobile Diagnostic Services (MDS). This position may be responsible to provide coverage at multiple locations. This position is responsible for the collection and receipt of biological specimens into the department, their proper entry into the company's computer system, the preparation of samples for analytical testing and/or the distribution of these specimens to the proper analytical area. This includes responsibility for pre and post aspects of analytical testing. This position will also perform specified analytical testing as assigned. Follows the guidelines of the Code of Conduct. Performs all functions according to established policies, procedures, regulatory and accreditation requirements, as well as applicable professional standards. MINIMUM QUALIFICATIONS Minimum age requirement of 18. High School diploma or equivalent may be required dependent on state regulatory requirements. Basic knowledge of department resource materials. Completion of a phlebotomy program or phlebotomy experience. Position may require DHS Fingerprinting Certification or the ability to obtain fingerprint certification. Dependent on department/location, candidate must possess a valid state driver's license in the state of employment and be eligible for coverage under the company auto insurance policy. Float positions require travel and flexible hours required to work multiple locations and required to cover at mobile phlebotomy facilities/in-office phlebotomy locations with minimal notice. Must be flexible and available based on staffing requirements, weekends, holidays and overtime. May be required to work occasional on-call duties weekends, evenings and early AM. Progression through career ladder II-IV is subject to completion of career ladder requirements. PREFERRED QUALIFICATIONS Bilingual (Spanish/English). Knowledge of medical terminology. Additional related education and/or experience. EEO Statement: EEO/Disabled/Veterans Our organization supports a drug-free work environment. Privacy Policy: Privacy Policy
    $25k-33k yearly est. 8d ago
  • Flow Cytometry Technologist Lead

    Sonora Quest 4.5company rating

    Sonora Quest job in Phoenix, AZ

    Primary City/State: Phoenix, Arizona Department Name: Flow Cytometry-Ref Lab Work Shift: Varied Job Category: Lab Join one of Arizona's leading diagnostic labs at Sonora Quest, where your work directly supports life-saving medical testing and patient care. Whether you're beginning your lab career or bringing experience to the table, this role offers hands-on impact and career growth in a high-demand healthcare setting. Come do great work on behalf of better health! POSITION SUMMARY Performs all essential functions of Flow Cytometry Technologist as defined by the department. This position is responsible for clinical flow cytometry testing with a focus on leukemia/lymphoma profiles. Provides general operational oversight of area of responsibility under the direction of the Supervisor or Technical Director. Provides advanced practical and theoretical skills as required to perform, evaluate, and determine the reliability of test results or procedures. All under the direction of the Supervisor, is responsible for compliance with regulatory and accrediting agency requirements (e.g., CLIA '88, JCAHO, CAP, OSHA). Serves as a role model and mentor for teamwork and positive colleague interaction. Demonstrates highly developed analytical skills and comprehensive technical knowledge. Serves as a LSA/SQL System and department resource. Performs all functions according to established policies, procedures, regulatory and accreditation requirements, as well as applicable professional standards. PHYSICAL DEMANDS/ENVIRONMENT FACTORS Standing, sitting, walking, lifting up to 25 pounds (heavy diluents / reagents), bending, instrumentation maintenance, comprehension of written and oral instructions in English, confidentiality, stress, mathematics, frequent interruptions, detailed work, high level problem solving and reasoning, computer skills, ability to multi-task, potential exposure to chemical, electrical and biological hazards, memorization, ability to distinguish colors, ability to take direction and follow through on tasks, manual dexterity, and positive communication skills. KNOWLEDGE, SKILLS AND ABILITIES MINIMUM QUALIFICATIONS Bachelor's in medical technology, clinical laboratory, chemical, physical or biological science Three years of Flow Cytometry experience, including but not limited to 5-10 Color leukemia/lymphoma analysis and lymphocyte subset testing Demonstrated behaviors consistent with those identified as Company core behaviors. Demonstrated excellent problems solving skills, and high level of self-motivation PREFERRED QUALIFICATIONS Three or more years of current experience in Flow Cytometric analysis of multi-color leukocyte subset enumeration, quantization of cell surface antigen expression, and leukemia/lymphoma immunophenotyping (hematological malignancies) MLS/MLT certification and or ASCP CCy certification or willing to obtain certification within 1 year of employment Hematology experience Additional related education and/or experience EEO Statement: EEO/Disabled/Veterans Our organization supports a drug-free work environment. Privacy Policy: Privacy Policy
    $71k-99k yearly est. 5d ago
  • Histology Technologist

    Sonora Quest 4.5company rating

    Sonora Quest job in Phoenix, AZ

    **Primary City/State:** Phoenix, Arizona **Department Name:** Anatomic Pathology-Ref Lab **Work Shift:** Evening **Job Category:** Lab Join one of Arizona's leading diagnostic labs at Sonora Quest, where your work directly supports life-saving medical testing and patient care. Whether you're beginning your lab career or bringing experience to the table, this role offers hands-on impact and career growth in a high-demand healthcare setting. Come do great work on behalf of better health! **POSITION SUMMARY** This is position is responsible for the receipt of biological specimens into the department, preparation of samples for analytical testing, and performing waived testing. This position reports to department supervisor, and may take direction from higher level technical personnel. This position assists the coordinator and supervisor in the functional operation of the histology section; insuring the continuity of daily workflow and prioritization of work, training of new employees as well as the maintenance and reporting of quality control and quality assurance systems and procedure manuals, solving technical problems, and research and development activities. This position is also responsible for performing all essential functions as defined by the department. In addition, performs waived and moderately complex tests as defined by CLIA '88 in an accurate and timely manner. This position may perform highly complex testing as defined by CLIA '88 under general supervision. Also, under general supervision, performs as a grossing processor taking direction from a Certified Pathologist Assistant. Receives, examines and processes Pathology specimens. In the absence of the supervisor or coordinator, this position provides overview support for the Anatomic pathology section. Performs all functions of AP Laboratory Technician. Also, may train employees on basic entry level tasks, performs QC/QA duties and serves as a resource. **PHYSICAL DEMANDS/ENVIRONMENT FACTORS** Standing or sitting for long periods of time,, comprehension of written and oral instructions in English, confidentiality, stress, mathematics, frequent interruptions, detailed work, routine problem solving and reasoning, computer skills, ability to multi-task, cross train, potential exposure to chemical, electrical and biological hazards, memorization, ability to distinguish colors, ability to take direction and assimilate instructions quickly, manual dexterity and positive communication skills. **KNOWLEDGE, SKILLS AND ABILITIES** + Maintains a safe, clean and organized working environment. + Ensures station is clean, stocked and disinfected at the end of the shift. + Ability to perform well in supervisor's absence, and provide guidance on issues relating to pre analytical, waived and moderately complex testing. + Ability to integrate the Company's Mission, Vision and Values and customer service standards in daily activities. + Must be able to react and adjust to daily workflow requirements as assigned by Supervisor. + Performs other duties as assigned. **MINIMUM QUALIFICATIONS** + Requires an Associate's degree and be eligible for ASCP HT registry OR ASCP HT registry OR a Bachelor's degree with Anatomic Pathology departmental-specific certification documentation within 6 months of hire date. + Must be willing to perform/cross train in all areas of the Anatomic Pathology section and have demonstrated competency in all aspects of work. + Must have highly developed interpersonal and communication skills. **EEO Statement:** EEO/Disabled/Veterans (***************************************** Our organization supports a drug-free work environment. **Privacy Policy:** Privacy Policy (********************************************************* Banner Health is one of the largest, nonprofit health care systems in the country and the leading nonprofit provider of hospital services in all the communities we serve. Throughout our network of hospitals, primary care health centers, research centers, labs, physician practices and more, our skilled and compassionate professionals use the latest technology to make health care easier, so life can be better. The many locations, career opportunities, and benefits offered at Banner Health help to make the Banner Journey unique and fulfilling for every employee. EOE/Female/Minority/Disability/Veterans Banner Health supports a drug-free work environment. ****************************************
    $35k-55k yearly est. 60d+ ago
  • Genetics Medical Technologist

    Sonora Quest 4.5company rating

    Sonora Quest job in Phoenix, AZ

    Primary City/State: Phoenix, Arizona Department Name: Cytogenetic Testing-Ref Lab Work Shift: Day Job Category: Lab We are seeking a skilled genetics technologist with at least 2 years of experience in Cytogenetics, including processing and analyzing. Come do great work on behalf of better health! POSITION SUMMARY Performs genetic testing in accordance with CAP (College of America Pathologists) standards in an accurate and timely manner. This high complexity testing may include: Fluorescence In-Situ Hybridization (FISH) Real-time Polymerase Chain Reaction (PCR) Cytogenetic chromosome analysis Next Generation Sequencing (NGS) Pharmacogenomics (PGx) Chromosomal Microarray (CMA) These tests may have significant clinical impact and results are obtained through manual and automated processes. Technical expertise and well-developed problem-solving skills are required in this role. Technologists will operate a range of software and instrumentation requiring manual dexterity, a keen eye for detail and the ability to multitask. Performs all functions according to established policies, procedures, regulatory and accreditation requirements, as well as applicable professional standards. CORE FUNCTIONS 1. Follows established laboratory procedures for performing genetic/genomic tests and analysis with a focus on accuracy and efficiency. Responsible for complex test results requiring expertise, thoroughness, and attention to detail. Knowledgably uses equipment, instruments, and software. Troubleshoots equipment problems, following procedural and manufacturer requirements. 2. Clearly and accurately documents processes, quality control and equipment maintenance/functions. Ensures patient identity is correct and test information is accurate. Identifies, documents, and communicates problems as appropriate. Uses knowledge and experience as a resource for the department in problem resolution. Proactively completes mandatory training, competency assessment and continuing education assignments. 3. Communicates courteously, accurately, and effectively with internal and external clients. Interacts with co-workers with an emphasis on teamwork and a focus on customer service in providing timely laboratory information. Participates in training technical staff. 4. Uses time effectively by consistently meeting productivity goals, beginning work promptly, minimizing wasted time and observing department rules regarding breaks, lunch periods and attendance. Identifies and supports opportunities for improvements in quality, supply cost savings and process efficiency. Monitors and controls inventory to effectively minimize waste. KNOWLEDGE, SKILLS AND ABILITIES Knowledge of genetics laboratory processes. Basic computer skills. Ability to work weekends and holidays, as required and/or on rotation. Ability to perform well in supervisor's absence. Excellent interpersonal and communication skills are required. MINIMUM QUALIFICATIONS Must qualify as testing personnel performing high complexity testing as defined by CLIA. 4-year bachelor's degree Three or more years of experience as a genetics technologist. PREFERRED QUALIFICATIONS Bachelor's degree in a chemical, physical, biological, or clinical laboratory science/medical technology. ASCP certification in cytogenetics, molecular biology, or medical technology Additional related education and/or experience. Qualifies as a General Supervisor as defined under CLIA '88. EEO Statement: EEO/Disabled/Veterans Our organization supports a drug-free work environment. Privacy Policy: Privacy Policy
    $47k-61k yearly est. 5d ago
  • Test Management Coordinator - Banner Ironwood (Night Shift)

    Sonora Quest 4.5company rating

    Sonora Quest job in Queen Creek, AZ

    **Primary City/State:** Queen Creek, Arizona **Department Name:** Procurement-BIMC **Work Shift:** Night **Job Category:** Phlebotomy **_Find your Voice, Passion, & Purpose_** We are proud to offer new base pay rates starting at $22.87 per hour! Performs all technical and / or administrative work within assigned location/section at an advanced level of competency and efficiency. Is a resource and able to solve complicated and in-depth problems arising of routine and specialized testing procedures, as well as more sophisticated or unusual tests. Is actively involved with quality improvement, research and development and ensuring OSHA regulatory and CAP, CLIA, JCAHO accreditation compliance. Provides technical and procedural shift supervision (determine schedules, manage day to day workflow and give input into an assessment or disciplinary action) in coordination with management. Develop training programs for staff. Involved in financial monitoring for the department. _Performs all functions according to established policies, procedures, regulatory and accreditation requirements, as well as applicable professional standards._ **CORE FUNCTIONS** 1. Provides daily operational oversight (determine schedules, manage day to day workflow and give input into an assessment or disciplinary action) for the shift. Provides technical and/or procedural support to all bench level and/or functional level positions within the section. May be responsible for a technical and/or administrative area of focus. 2. Focuses on quality by reviewing records and assuring performance of all quality control procedures. Ensures that quality assurance and instrumentation maintenance records meet standards of accrediting and licensing agencies. Assist management in the implementation of new QC/QA policies and continuous quality improvement programs. Provides support to the management during inspections. Oversees the quality of performance of all levels of test management. 3. Participates in section financial monitoring and improvement. Tracks supply usage and orders as needed. Supports waste reduction and expense reduction programs. Identifies potential for expense reduction within section. Monitoring of financial activities within the section. Assists management in monitoring and controlling expenses throughout the year. 4. Responsible for basic personnel management, including participation in selection, training, developing, coaching, and retention. Performs new employee orientation training. Provides input for Functional Competency Assessments for employees in appropriate timeframes. 5. Serves as a resource and communication liaison. Ability to work on multidisciplinary teams. Interacts with physicians, nurses, clients, and other healthcare professionals in responding to result or quality inquiries and other issues related to test orders and / or testing. Provides access to other system resources when appropriate. Participates in department/system-wide committees. **MINIMUM QUALIFICATIONS** + Minimum age requirement of 18. + Must be a high school graduate or have achieved equivalency through the GED exam. + Must exhibit a high level of personal maturity and responsibility. + Good reading, writing and math abilities are required. + Oral and written communication skills sufficient to understand written and spoken instructions in English. + Good organizational skills are also required. + Basic knowledge of department resource materials. + Knowledge of medical terminology preferred. + Must have (1) one year of experience within an SQL/LSA clinical laboratory environment. + Or two (2) years' experience with an equivalent combination of leadership skills, training, or experience. + Or an Associate's degree in an Allied Health or related field. + Must be able to recognize problems, identify the cause and determine solutions. + Must have a thorough knowledge of instrumentation and procedures utilized in the section. + Must have a working knowledge of regulatory and accreditation requirements. + Good leadership, human relations and communication skills are required. + Exceptional customer service skills and advanced computer skills in multiple systems to include Laboratory Information Systems and Hospital Information Systems, as well as ability to use multiple software programs. + Must demonstrate behaviors consistent with the values of Laboratory Sciences of Arizona. + Employees assigned to multiple locations/section must be able to work all shift times within their designated territory. **PREFERRED QUALIFICATIONS** + National phlebotomy certification. + Previous management experience or participation in management training programs. + Bilingual (Spanish/English). + Additional related education and/or experience. + Knowledge of medical terminology. **EEO Statement:** EEO/Disabled/Veterans (***************************************** Our organization supports a drug-free work environment. **Privacy Policy:** Privacy Policy (********************************************************* Banner Health is one of the largest, nonprofit health care systems in the country and the leading nonprofit provider of hospital services in all the communities we serve. Throughout our network of hospitals, primary care health centers, research centers, labs, physician practices and more, our skilled and compassionate professionals use the latest technology to make health care easier, so life can be better. The many locations, career opportunities, and benefits offered at Banner Health help to make the Banner Journey unique and fulfilling for every employee. EOE/Female/Minority/Disability/Veterans Banner Health supports a drug-free work environment. ****************************************
    $22.9 hourly 13d ago
  • Part Time Monday & Friday Phlebotomist Phoenix Metro

    Sonora Quest 4.5company rating

    Sonora Quest job in Phoenix, AZ

    **Primary City/State:** Phoenix, Arizona **Department Name:** Client Phleb-IOP Region 4 **Work Shift:** Day **Job Category:** Phlebotomy **Come do great work on behalf of better health!** **************************** Sonora Quest Laboratories is looking for Part-Time Phlebotomist to join our team! The required schedule is every Monday and Friday. If this schedule fits what you're looking for, we invite you to apply! **POSITION SUMMARY** This position may be located within a Hospital Facility, Patient Service Center (PSC), In Office Phlebotomy (IOP) or Mobile Diagnostic Services (MDS). This position may be responsible to provide coverage at multiple locations. This position is responsible for the collection and receipt of biological specimens into the department, their proper entry into the company's computer system, the preparation of samples for analytical testing and/or the distribution of these specimens to the proper analytical area. This includes responsibility for pre and post aspects of analytical testing. This position will also perform specified analytical testing as assigned. Follows the guidelines of the Code of Conduct. _Performs all functions according to established policies, procedures, regulatory and accreditation requirements, as well as applicable professional standards._ **MINIMUM QUALIFICATIONS** + Minimum age requirement of 18. + High School diploma or equivalent may be required dependent on state regulatory requirements. + Basic knowledge of department resource materials. + Completion of a phlebotomy program or phlebotomy experience. + Position may require DHS Fingerprinting Certification or the ability to obtain fingerprint certification. + Dependent on department/location, candidate must possess a valid state driver's license in the state of employment and be eligible for coverage under the company auto insurance policy. + Float positions require travel and flexible hours required to work multiple locations and required to cover at mobile phlebotomy facilities/in-office phlebotomy locations with minimal notice. Must be flexible and available based on staffing requirements, weekends, holidays and overtime. May be required to work occasional on-call duties weekends, evenings and early AM. + Progression through career ladder II-IV is subject to completion of career ladder requirements. **PREFERRED QUALIFICATIONS** + Bilingual (Spanish/English). + Knowledge of medical terminology. + Additional related education and/or experience. **DATE APPROVED** 05/26/2024 **EEO Statement:** EEO/Disabled/Veterans (***************************************** Our organization supports a drug-free work environment. **Privacy Policy:** Privacy Policy (********************************************************* Banner Health is one of the largest, nonprofit health care systems in the country and the leading nonprofit provider of hospital services in all the communities we serve. Throughout our network of hospitals, primary care health centers, research centers, labs, physician practices and more, our skilled and compassionate professionals use the latest technology to make health care easier, so life can be better. The many locations, career opportunities, and benefits offered at Banner Health help to make the Banner Journey unique and fulfilling for every employee. EOE/Female/Minority/Disability/Veterans Banner Health supports a drug-free work environment. ****************************************
    $25k-33k yearly est. 60d+ ago
  • Medical Lab Technician / Medical Lab Scientist - Banner Del Webb (Night Shift)

    Sonora Quest 4.5company rating

    Sonora Quest job in Sun City West, AZ

    Primary City/State: Sun City West, Arizona Department Name: Lab-Del Webb Work Shift: Night Job Category: Lab MLS Find your Voice, Passion, & Purpose We are proud to offer new base pay rates starting at $31.08 per hour! This position is responsible for a high level of technical knowledge and application of that knowledge to department testing, clinical relevance, and complex problem-solving skills. This position serves as a department resource and is responsible for assisting with department compliance with all pertinent laboratory accrediting agency and regulatory requirements (e.g., CLIA '88, JCAHO, CAP, OSHA). May be responsible for the collection, receipt, and processing of biological specimens into the laboratory. Performs all functions according to established policies, procedures, regulatory and accreditation requirements, as well as applicable professional standards. CORE FUNCTIONS 1. Performs testing in an accurate and timely manner according to established policies and performance standards with a knowledge level determined for that testing. Responsible for startup, calibration and accuracy of procedures and instrumentation. Actively participates in problem solving activities within the department, using advanced level of decision-making skills. Demonstrates advanced knowledge and application of all computer systems used in the department. Demonstrates advanced knowledge and application of theory and clinical relevance testing. Assists in ensuring compliance with accrediting agencies and regulatory requirements. Demonstrates ability to assume lead responsibility in absence of on-site departmental leadership personnel. 2. Recognizes, ensures validity, and assists in monitoring abnormal patient and/or QC results of testing. Ensures accuracy of test results. Participates in detecting and documenting occurrences that deviate from defined procedures. Recognizes need and participates in department and LSA/SQL System process improvement and quality assurance activities, including assisting with monitoring of department indicators of productivity and quality. 3. Monitors and controls inventory and assists in providing financial data for the department. Active participation on process improvements in financial performance to decrease costs, improve productivity and improve service. 4. Participates in contributions to additional department/System projects. Active in training of department employees. Actively participates on at least one committee or team or is involved in at least one special project identified with department management. Exhibits awareness of medical/legal consequences of professional actions. May assist in new employee orientation, training and competency. Provides input for competency and annual assessments for employees in appropriate time frames. Completes training module for newly hired/transferred personnel. Note: Unless the employee meets the minimum qualifications defined by CAP for a technical consultant, the employee may not oversee competency assessment. 5. Acts as a department resource by participating in providing educational information to internal and external customers. Demonstrated advanced level of effective verbal and written communication skills. Attendance and participation at staff meetings. Demonstrates preceptor and coaching skills and promotes a constructive environment that encourages learning and development. 6. May process and/or prepare patient samples as required to include the following: 1) specimen collection 2) general laboratory specimen processing and 3) referral laboratory processing. In doing so, ensuring correct patient and specimen identification and specimen integrity. MINIMUM QUALIFICATIONS Bachelor's Degree in medical laboratory science/medical technology, OR Bachelor's degree in chemical or biological science (transcripts may be reviewed to determine eligibility) AND certification (MLS or categorical). Foreign educated candidates must provide a detailed credential evaluation from IERF (International Education Research Foundation) or other nationally recognized credentialing agency for review to determine eligibility. For certain specialty disciplines ONLY (Toxicology, HLA, HCTT, etc.) where no certification is available from a certifying agency, a bachelor's degree with one year of experience in that discipline is required. Demonstrated competency in phlebotomy in departments where applicable. PREFERRED QUALIFICATIONS MLS/MT or categorical certification (ASCP, AMT, HEW, AAB). Basic knowledge of specimen requirements and knowledge of medical terminology. Previous experience with phlebotomy and processing. Additional related education and/or experience MLT Find your Voice, Passion, & Purpose We are proud to offer new base pay rates starting at $28.06 per hour! POSITION SUMMARY This position performs waived and non-waived tests as defined by CLIA '88 in an accurate and timely manner with supervision. Assists with department compliance with all pertinent laboratory accrediting agencies and regulatory requirements (e.g., CLIA '88, JCAHO, CAP, OSHA). Personnel report to department supervisor. May be responsible for the collection, receipt, and processing of biological specimens into the laboratory. Performs all functions according to established policies, procedures, regulatory and accreditation requirements, as well as applicable professional standards. CORE FUNCTIONS 1. Performs testing in an accurate and timely manner according to established policies and performance standards with a knowledge level determined for that testing. Responsible for startup, calibration and accuracy of procedures and instrumentation. Exercises independent judgment and can identify appropriate resources in performance of assigned duties utilizing knowledge and skills. Demonstrates comprehension of theory and clinical relevance of testing. Demonstrates problem resolution and decision-making skills for routine operational and technical problems. Demonstrates knowledge of computer systems used in the department and can perform basic troubleshooting of computer problems. Demonstrates awareness and complies with accrediting agency and regulatory requirements related to area of responsibility. 2. Recognizes and ensures validity of abnormal patient and/or QC results for testing. Ensures accuracy of test results. Participates in detecting and documenting occurrences that deviate from defined procedures. Demonstrates appropriate resolution and follow through for problem solving identified during testing. Promotes and consistently meets department standards for productivity and quality 3. Ensures the appropriate use of supplies and materials and assists with inventory management. Ensures efficient utilization of reagents and supplies. Recognizes and provides input towards opportunities for improvements in financial performance to decrease costs, improve productivity, and improve service. 4. Self-directed and motivated to contribute to projects identified by the supervisor. Seeks out opportunities to identify projects relating to department needs. Active in training of laboratory personnel. Performs well in supervisor's absence and provides guidance on issues relating to pre-analytical, waived and non-waived testing. Completes all required training modules. 5. Communicates courteously, professionally, effectively and accurately with internal and external customers. Participates in the resolution of communication issues. Knows and utilizes appropriate resources for increased levels of problem solving. Demonstrates good verbal and written communication skills. Promotes positive communications that enhances teamwork. Attendance and participation at staff meetings. 6. May process and prepare patient samples as required which can include the following: 1) specimen collection 2) general laboratory specimen processing and 3) referral laboratory processing. In doing so, ensuring correct patient and specimen identification and specimen integrity. MINIMUM QUALIFICATIONS Applicant must meet one of the following criteria to qualify: Associate degree in a laboratory science (chemical or biological science) or medical laboratory technology from an accredited institution, or Bachelor's degree in chemical or biological science (transcripts will be reviewed to determine eligibility). Equivalent laboratory training and experience meeting the requirements defined in the CLIA regulation 42CFR493.1489, or Meet other criteria defined in 42CFR493.1489 or 42CFR493.1491 (including US military medical laboratory procedures training courses) Foreign educated candidates must provide a detailed credential evaluation from IERF (International Education Research Foundation) or other nationally recognized credentialing agency for review to determine eligibility and translated diploma. Demonstrated competency in phlebotomy in departments where applicable. PREFERRED QUALIFICATIONS MLT certification (ASCP, AMT, HEW, AAB). Basic knowledge of specimen requirements and knowledge of medical terminology. Previous experience with phlebotomy and processing. Additional related education and/or experience. EEO Statement: EEO/Disabled/Veterans Our organization supports a drug-free work environment. Privacy Policy: Privacy Policy
    $28.1-31.1 hourly 2d ago

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