Team Service Leader jobs at Sonora Quest Labs - 474 jobs
Patient Service Team Lead
Sonora Quest 4.5
Team service leader job at Sonora Quest Labs
**Primary City/State:** Avondale, Arizona **Department Name:** PSC-Avondale **Work Shift:** Day **Job Category:** Phlebotomy Position is actively responsible for an assigned department, serving as initial resource and communication liaison between immediate staff, other departments and Patient Services management. Assists, resolves, and reports to and under the guidance of the area Supervisor. Performs all technical or administrative work at an advance level of competency and efficiency. Actively involved with patient and process quality improvement while remaining compliant with regulatory agencies.
**CORE FUNCTIONS**
1. Utilizes advanced knowledge and skills in collection and receipt of biological specimens into the department, their proper entry into the company's computer system, the preparation of samples for analytical testing and/or the distribution of these specimens to the proper analytical area. This includes responsibility for pre and post aspects of analytical testing necessary to effectively meet the needs of all age criteria patients. Takes ownership of the department or area and responsible for presentation of area of focus to internal and external customers. Serves as a conduit for process and procedure changes: ensures understanding and adherence to policies/procedures; quantifies and communicates impact. Acts as a resource to employees and peers within the department.
2. Focuses on quality by working closely with Supervisors, Managers and Directors by setting goals for area of focus and communicating updates on performance improvement and challenges related to metrics. Investigates and documents research and findings related to technical or service issues and complaints; communicates root cause. Generates and analyzes reports to identify and correct quality concerns through training opportunities. Identifies area of improvement and escalates those issues to Supervisor as necessary. Holds employees, peers, and self accountable to team charters and goals. Monitors staff performance for effectiveness, efficiency and compliance.
3. Coaches and mentors phlebotomists and ancillary staff within the department to increase employee engagement, safety, quality, and production. Follows up on training of new hires, assigns resources within the department, documents and records training and provides performance updates. Actively oversees cross training and rotation of tasks to increase skill level of employees. Develops employees to work independently and as leaders within the self-directed teams. Provides input on and participates in employee performance evaluation process. Assists in screening and interviewing, participates in selection of new employees.
4. Responsible for daily operational oversight of the department and basic personnel management. Develops, maintains and manages daily schedules of assigned staff to ensure smooth work flow in the department. Approves, records, and tracks attendance including non-impact - Paid Time Off (PTO) through the company software systems. Ensures record completion in accordance with licensing or governing agencies.
5. Participates in financial monitoring and improvement. Tracks supply usage, establishes par ordering levels, and oversees ordering. Supports waste reduction. Monitors and supports premium labor reduction efforts with minimum necessary overtime and requests for on call employees. Supports efforts to flex staffing levels dependent on workload. Assists management in controlling expenses throughout the year.
6. Communicates professionally and effectively with internal and external customers. Models excellence in customer service. Attends meetings and remains current with internal/external communications, i.e. email, newsletters, etc. Participates or provide input as an active member of a system or department team or committee. Exhibits and promotes behavior consistent with the Mission, Vision, Values and Ethical Behaviors of LSA/SQL and customer focused care always putting the patient first.
**SCOPE AND COMPLEXITY**
On-site responsibility includes involvement in intradepartmental and interdepartmental communications and activities. Internal customer - all employees. External customers - Patients, nurses, physicians, office personnel and vendors.
**PHYSICAL DEMANDS/ENVIRONMENT FACTORS**
Able to stand, walk, bend, squat, reach, and stretch frequently. Possess physical agility and adequate reaction time to respond quickly and appropriately to unexpected patient care needs. Needs adequate hearing and visual acuity, including adequate color vision. Requires fine motor skills, adequate eye-hand coordination, and ability to grasp and handle objects. Able to use proper body mechanics to assist patients in ambulating, transferring in and out of bed, chair or wheelchair. May be required to lift up to 75 pounds. Must use standard precautions due to threat of exposure to blood and bodily fluids. Ability to communicate effectively. Advanced computer skills required on all systems used.
**MINIMUM QUALIFICATIONS**
+ Education consistent with a high school diploma or equivalent.
+ Must possess a strong knowledge and understanding of the clinical laboratory in the areas of test management/phlebotomy, as normally demonstrated through two (2) years' of experience within the clinical laboratory in phlebotomy/test management area.
+ Ability to perform complex problem solving and leadership skills required.
+ Communicates effectively in oral and written formats and delivery of information.
+ Advanced computer skills.
+ Excellent Customer Service skills.
+ Working knowledge of regulatory, accrediting, and compliance requirements.
+ Good leadership, communication, and interpersonal skills.
+ Placement in Mobile/Long Term Care department requires ADHS Fingerprinting Certification or the ability to obtain fingerprinting certification.
+ IOP placement requires execution of "Confidential Information and Restrictive Covenant Agreement".
+ May require a valid driver's license and be eligible for coverage under the company auto insurance policy.
**PREFERRED QUALIFICATIONS**
+ Previous management experience or participation in management training programs.
+ Associates degree or equivalent experience.
+ National phlebotomy certification.
**EEO Statement:**
EEO/Disabled/Veterans (*****************************************
Our organization supports a drug-free work environment.
**Privacy Policy:**
Privacy Policy (*********************************************************
Banner Health is one of the largest, nonprofit health care systems in the country and the leading nonprofit provider of hospital services in all the communities we serve. Throughout our network of hospitals, primary care health centers, research centers, labs, physician practices and more, our skilled and compassionate professionals use the latest technology to make health care easier, so life can be better. The many locations, career opportunities, and benefits offered at Banner Health help to make the Banner Journey unique and fulfilling for every employee.
EOE/Female/Minority/Disability/Veterans
Banner Health supports a drug-free work environment.
****************************************
$28k-40k yearly est. 24d ago
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GTM Growth Lead - Healthcare SaaS
Solv Health 4.1
San Francisco, CA jobs
A healthcare technology company in San Francisco seeks a growth-oriented marketer to drive expansion across its B2B provider customer base. The ideal candidate should have over 6 years of experience in growth marketing and be skilled in data analysis and project management. This hybrid role involves collaborating closely with sales teams to boost revenue and effectively engage providers. Solv offers comprehensive benefits and a competitive salary range of $135,000 - $180,000 per year.
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A healthcare organization in California is seeking a Chief Human Resources Officer (CHRO) to lead HR initiatives across multiple facilities. The CHRO will be responsible for developing a comprehensive HR strategy aligned with the organization's mission, improving workforce engagement, and ensuring compliance with regulatory standards. The ideal candidate will possess a Master's degree and at least 15 years of progressive HR leadership experience, including expertise in unionized settings. This is a full-time position, offering a competitive salary within the range of $180,000 to $281,250 annually.
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$82k-147k yearly est. 1d ago
Center Supervisor
Biolife 4.0
Henderson, NV jobs
By clicking the "Apply" button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takeda's Privacy Notice and Terms of Use. I further attest that all information I submit in my employment application is true to the best of my knowledge.
Job Description
Please take this virtual tour to get a sneak peek of one of our Plasma Donation Centers.
About the role:
Every day, the donors you meet will motivate you. The high-quality plasma you collect will become life-changing medicines. You will report to the Center Manager and oversee the general management of employees assigned to the production areas.
BioLife Plasma Services is a subsidiary of Takeda Pharmaceutical Company Ltd.
How you will contribute:
You will oversee employee performance and scheduling
You will lead Inventory Control efforts and lead in operational efforts
You will work with donors to resolve concerns
You will analyze opportunities specific to non-conforming events
You will perform all tasks for Medical History, Phlebotomy, and Sample Processing areas.
You will foster teamwork, communicate and resolve conflicts.
What you bring to Takeda:
High school diploma or equivalent
Cardiopulmonary Resuscitation (CPR) and AED certification
Frequent bending and reaching
Ability to walk and stand for entire shift, frequent lifting to 32 pounds and occasional lifting to 50 pounds
Fine motor coordination, depth perception, and ability to monitor equipment from a distance
Because of potential exposure to bloodborne pathogens, pro-longed glove wear is required
What Takeda can offer you:
Every day at Takeda, we feel good knowing that what we do helps improve the lives of patients with rare diseases. At BioLife, while you focus on our donors, we will support you. We offer a purpose you can believe in, a team you can count on, opportunities for career growth, and a comprehensive benefits program to include retirement benefits, medical/dental, family leave, disability insurance and more, all in a fast-paced, friendly environment.
More about us:
At Takeda, we are transforming patient care through the development of novel specialty pharmaceuticals and best in class patient support programs. Takeda is a patient-focused company that will inspire and empower you to grow through life-changing work.
Certified as a Global Top Employer, Takeda offers stimulating careers, encourages innovation, and strives for excellence in everything we do. We foster an inclusive, collaborative workplace, in which our teams are united by an unwavering commitment to bring Better Health and a Brighter Future to people around the world.
BioLife Compensation and Benefits Summary
We understand compensation is an important factor as you consider the next step in your career. We are committed to equitable pay for all employees, and we strive to be more transparent with our pay practices.
For Location:
USA - NV - Henderson
U.S. Hourly Wage Range:
$22.19 - $30.51
The estimated hourly wage range reflects an anticipated range for this position. The actual hourly wage offered may depend on a variety of factors, including the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job. The actual hourly wage offered will be in accordance with state or local minimum wage requirements for the job location.
U.S. based employees may be eligible for short-term incentives. U.S. based employees may be eligible to participate in medical, dental, vision insurance, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, a tuition reimbursement program, paid volunteer time off, company holidays, and well-being benefits, among others. U.S. based employees are also eligible to receive, per calendar year, up to 80 hours of sick time, and new hires are eligible to accrue up to 120 hours of paid vacation.
EEO Statement
Takeda is proud in its commitment to creating a diverse workforce and providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, parental status, national origin, age, disability, citizenship status, genetic information or characteristics, marital status, status as a Vietnam era veteran, special disabled veteran, or other protected veteran in accordance with applicable federal, state and local laws, and any other characteristic protected by law.
Locations
USA - NV - Henderson
Worker Type
Employee
Worker Sub-Type
Regular
Time Type
Full time
Job Exempt
No
$22.2-30.5 hourly 2d ago
Male Patient Center Supervisor (Full-Time)
Averhealth 3.8
Phoenix, AZ jobs
Pay: $22.50 per hour At Averhealth, our mission is to help people achieve lasting recovery. We partner with courts, treatment programs, and social service agencies across the country to provide accurate, compassionate drug testing and monitoring services. If you're passionate about helping others and want to start a meaningful career, we'd love to have you on our team.
Position Summary
The Male Patient Center Supervisor plays a vital role in supporting individuals on their path to recovery. You'll be responsible for collecting and processing urine samples, maintaining accurate records, and ensuring each patient is treated with respect, dignity, and professionalism. The Patient Center Supervisor leads daily operations at our Averhealth patient care centers, ensuring a professional, compassionate, and compliant testing experience. This role provides hands-on leadership to staff, supports patient engagement, and safeguards the integrity of all testing processes.
Key Responsibilities
Manage day-to-day operations to ensure a safe, respectful, and efficient patient experience
Lead, coach, schedule, and support testing center staff
Conduct observed urine collections with male patients who are complying with probation, completing drug treatment programs, or meeting bond requirements
Maintain full compliance with Averhealth policies, chain-of-custody protocols, and regulatory standards
Ensure accurate documentation, quality control, and timely reporting
Address patient concerns professionally and promote a recovery-focused environment
Schedule
Full-time: Typically between 35-40 hours per week
Must have flexibility for varying shifts due to random testing needs
Primary hours: Monday-Friday, 11:45am-8pm, with some weekend shifts (8am-1pm)
Schedules are provided approximately one week/one month in advance
What We Offer Full-Time Employees
Medical, Dental, and Vision insurance
Short- and Long-Term Disability
Life insurance with employer contribution
401(k) with employer match
Annual uniform reimbursement (scrubs)
Instant access to earned wages - no waiting for payday
Referral bonuses
Shift coverage bonuses ($50 per covered shift with less than 48-hour notice)
3 weeks of paid time off in your first year
Supportive team culture and career growth opportunities - many of our leaders started in this role
Qualifications
High school diploma or GED; additional education preferred
Supervisory or team-lead experience (required)
Strong communication, organization, and problem-solving abilities
Ability to uphold confidentiality, follow detailed procedures, and maintain professionalism
Comfortable working with biological specimens and standing for extended periods
Must have reliable transportation and valid driver's license
Equal Opportunity Employer
Averhealth is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of race, gender, age, disability, or background.
$27k-36k yearly est. 2d ago
Team Lead (Embedded C++ Expert)
Span 3.8
San Francisco, CA jobs
Our Mission
SPAN is enabling electrification for all ⚡
We are a mission-driven company designing, building, and deploying products that electrify the built environment, reduce carbon emissions, and slow the effects of climate change.
Decarbonization is the process to reduce or remove greenhouse gas emissions, especially carbon dioxide, from entering our atmosphere.
Electrification is the process of replacing fossil fuel appliances that run on gas or oil with all-electric upgrades for a cleaner way to power our lives.
At SPAN, we believe in:
Enabling homes and vehicles powered by clean energy
Making electrification upgrades possible
Building more resilient homes with reliable backup
Designing a flexible and distributed electrical grid
The Team and Role
SPAN's Device Software team is responsible for all of the software that is physically embodied in our hardware products. Our first product - the SPAN Panel - contains a complex network of microcontrollers and a single board computer that must work together to react quickly to changing conditions with impeccable reliability in order to perform its job. We look for friendly, excellent engineers who enjoy working with their peers to solve complex problems and prioritize trusting that the people we hire are capable of great things when well supported. Engineers work directly with the broader software, product, and hardware teams to ensure the right things get built at the right time.
As an engineer on the Device Software team you will define and implement new features directly related to SPAN's hardware products focusing on the lowest level - the microcontroller. This includes everything from bootloaders on systems without an OS up through applications in C and C++ inside an RTOS. Hardware products are central to SPAN's business and writing firmware for even our smallest microcontrollers means working on something that directly impacts the user experience. You will own large user-facing features from conception through implementation on future hardware products, working independently to bring them to completion.
Representative Projects
Designing an OTA system that encompasses a variety of communication interfaces, processor types, and products, while achieving both secure goals for hardware-backed encryption and verification and high reliability.
Working with system architects to invent a data steaming architecture for a new product family which can satisfy both the needs of the data science team to access high rate and quality data, as well as safety guarantees around consistency and accuracy.
Representing the Device Software team in group settings and evangelizing engineering best practices. Participating in code and design reviews as well as authoring documents which further reinforce these goals, and supporting engineers across the org in hitting them.
About You
Required Qualifications
We are seeking a Staff Firmware Embedded engineer with:
7 or more years of experience writing software for a hardware device (on a microcontroller, and/or in Linux, etc) in C++ or C
Strong fundamentals in modern software design with tools like Object-Oriented design, coupled with awareness of concerns like manual memory management
Experience working with standard electrical communication interfaces like UART, I2C, USB, etc
Exceptional interpersonal communication and collaboration skills. Great at building trust and driving decisions to a resolution
Track record of taking ownership over projects and willingness to help others with theirs, from design and code review through to mentorship of new employees
Bonus Qualifications
We do not expect any engineer to have all skills, but we do want you to be excited to learn and grow. Every Device Software Engineer is free to roam up and down our device software stack, so any combination of the following skills is welcome but not required.
Experience with the STM32 microcontroller family
Experience with functional safety and processes and standards like UL 60730, ISO 26262, IEC 61508, and UL 1998
Experience writing higher level system or application software such as diagnostic command line tools or the application side of a communication interface
Wireless technologies like WiFi, Bluetooth and Zigbee
Hands-on experience with electronics lab equipment
Clean energy hardware in a multidisciplinary environment.
Life at SPAN
Headquartered in San Francisco's vibrant SoMa neighborhood, we are an eclectic group of creative thinkers who value open communication, teamwork, and a ‘make it happen' approach to addressing complex challenges.
SPAN embraces diversity and equal opportunity in a serious way. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills.
We're hiring talented individuals who are driven by success and are passionate about shaping the future of renewable energy. If that sounds like you, we'd love for you to consider joining the rapidly growing team at SPAN.
The Perks:
⚡ Competitive compensation + equity grants at a well-funded, venture-backed company
⚡ Comprehensive benefits: 100% employee premiums for base plans on medical, dental, vision with options for additional coverage. Parental leave up to twenty four (24) weeks depending on eligibility
⚡ Comfortable, sunny office space located near BART and Caltrain public transit
⚡ Strong focus on team building and company culture: Employee Resource Groups, monthly social events, SPANcakes recognition breakfast, lunch, and learns
⚡ Flexible hours and flexible time off
Interested in joining our team? Apply today and we'll be in touch with the next steps!
$55k-112k yearly est. 2d ago
Admissions Team Lead - Patient Access Contact Center - Pediatrics / Primary Care / Urgent Care - Full-Time, Hybrid
Cedars-Sinai 4.8
Los Angeles, CA jobs
**Grow your career at Cedars-Sinai!**
Cedars-Sinai Medical Center has been named to the Honor Roll in U.S. News & World Report's "Best Hospitals 2024-2025" rankings . At Cedars-Sinai, we take pride in hiring the best, most hard-working employees. Our dedicated doctors, nurses and staff reflect the culturally and ethnically diverse community we serve. They are proof of our dedication to creating a dynamic, inclusive environment that fuels innovation and the gold standard of patient care we strive for.
**What will you be doing in this role?**
The Admission Team Lead monitors and coordinates the daily operations of assigned unit. Coordinates patient flow and adjusts work assignments to minimize patient wait times. Ensures registrations are worked according to established policies and procedures to meet data quality goals, comply with department procedures and policies, optimize point of service cash collections and cash flow, and provide efficient and appropriate utilization of resources. Acts as a resource for team members by assisting with coaching, training orientation of new hires, professional development, compliance with department and CSMC policies & procedures, performance feedback and evaluations, change management, and cost containment efforts. Responsible for the integrity of the registration process to positively impact the financial and customer service goals of the admissions department. Understands and supports the goals and objectives of the leadershipteam.
**Primary Duties and Team Lead Responsibilities**
+ Facilitates the admissions team workflow by coaching, answering questions, providing guidance, troubleshooting, and leading by example. Cross-trained within all areas of the assigned unit.
+ Assists the supervisor in preparing and posting team work schedules. Assists with a staffing need to cover sick calls and other department needs. Works extended schedule and cover weekends to meet the needs of the department 24/
7. + Evaluates individual and team performance and assists the manager and supervisor by providing feedback regarding counseling and disciplinary action and ensuring compliance with the department's time & attendance policy. Recommends action as to hiring, transfers, promotions, overtime, and other administrative actions related to staff.
+ Assists with orientation and unit training for new hires. Coaches staff and identifies training needs. Identifies staff ready for additional development/ training opportunities and works with supervisors to provide opportunities to meet staff needs.
+ Assists with budget compliance by staying within approved staffing levels, monitoring the use of overtime, and ensuring compliance with the department's time and attendance policy.
+ Assists with quality control activities to be certain demographic and financial information is accurate, benefits are verified and insurance coverage is accurately documented. Provides appropriate feedback and assistance to staff.
+ Collects data to support performance indicators and quality assurance reporting. Monitors management and quality reports.
+ Updates the registration system to ensure proper billing and collection can occur.
+ Monitors patient wait and registration times to ensure patient waits are within standards.
+ Assists managers, supervisors, and peers to identify and meet customer needs. Assists with investigation and follow-up regarding customer complaints.
+ Serves as liaison with other units in the department.
+ Serves as a team lead to include overseeing the work of others, assigning or allocating work to team, and ensuring tasks are completed according to deadlines and quality standards.
+ Supervises the day-to-day work of employees, assigns work, ensures task completion and deadlines are met.
**Qualifications**
**Education, Experience, License/Certification Requirements**
+ High School Diploma/GED required. Bachelor's Degree in Hospital Administration or equivalent preferred.
+ Four (4) years of healthcare experience working in Patient Access, Registration, Financial Clearance, Scheduling, or Revenue Cycle related roles, preferably with the department of Cedars-Sinai health system required.
+ Certified Healthcare Access Associate (CHAA) certification preferred upon hire.
**About Us**
Cedars-Sinai is a leader in providing high-quality healthcare encompassing primary care, specialized medicine and research. Since 1902, Cedars-Sinai has evolved to meet the needs of one of the most diverse regions in the nation, setting standards in quality and innovative patient care, research, teaching and community service. Today, Cedars- Sinai is known for its national leadership in transforming healthcare for the benefit of patients. Cedars-Sinai impacts the future of healthcare by developing new approaches to treatment and educating tomorrow's health professionals. Additionally, Cedars-Sinai demonstrates a commitment to the community through programs that improve the health of its most vulnerable residents.
**About the Team**
Cedars-Sinai is one of the largest nonprofit academic medical centers in the U.S., with 886 licensed beds, 2,100 physicians, 2,800 nurses and thousands of other healthcare professionals and staff. Choose this if you want to work in a fast-paced environment that offers the highest level of care to people in the Los Angeles that need our care the most.
**Req ID** : 14577
**Working Title** : Admissions Team Lead - Patient Access Contact Center - Pediatrics / Primary Care / Urgent Care - Full-Time, Hybrid
**Department** : CSRC Sched Reg Patient Access
**Business Entity** : Cedars-Sinai Medical Center
**Job Category** : Administrative
**Job Specialty** : Admissions/Registration
**Overtime Status** : NONEXEMPT
**Primary Shift** : Day
**Shift Duration** : 8 hour
**Base Pay** : $28.45 - $44.10
Cedars-Sinai is an EEO employer. Cedars-Sinai does not unlawfully discriminate on the basis of the race, religion, color, national origin, citizenship, ancestry, physical or mental disability, legally protected medical condition (cancer-related or genetic characteristics or any genetic information), marital status, sex, gender, sexual orientation, gender identity, gender expression, pregnancy, age (40 or older), military and/or veteran status or any other basis protected by federal or state law.
$28.5-44.1 hourly 2d ago
OCM Lead
Bristlecone 3.9
Corona, CA jobs
We are hiring an Organizational Change Management (OCM) Lead to support a global SAP S/4 implementation. This role is ideal for someone who can localize a global change strategy into actionable regional adoption activities. You'll ensure readiness, training, and adoption while working closely with the Global OCM Lead, Bristlecone consultants, and partner firms.
Note: We are looking for someone who is more hands-on rather than focused on strategic roles, and we are not looking for someone having purely theoretical knowledge. Target someone with between 10-17-18 years of exp candidates
What You'll Do
· Tailor the global OCM strategy, considering cultural, language, and regulatory needs.
· Conduct readiness assessments and stakeholder impact analyses for regional users.
· Design and deliver regional communications, training sessions, and adoption materials.
· Identify and manage resistance, adapting mitigation strategies to cultural context.
· Define and monitor regional adoption success metrics, escalating risks to the Global OCM Lead.
· Partner with leadership to ensure sponsorship and alignment with business goals.
· Facilitate feedback loops between end users and the global program team.
What We're Looking For
· 8-10 years of OCM experience, ideally with SAP deployments
· Prosci or equivalent certification.
· Experience in resistance management and tracking adoption outcomes.
· Strong facilitation, communication, and cross-cultural collaboration skills.
· Ability to navigate global program structures involving multiple consulting firms.
Additional Requirements
· Bachelor's degree in Business, HR, Communications, or related field required; advanced degree preferred.
· Some travel may be required for workshops, training, or go-live support.
Skills & Competencies:
· Expertise in communications and change management methodologies, tools, and best practices.
· Strong project management skills, with the ability to oversee multiple initiatives and ensure successful delivery.
· Exceptional communication and active listening skills.
· Ability to influence and build relationships across all levels of the organization.
· Strategic problem-solving capabilities with a focus on achieving project objectives.
· Experience working in dynamic, ambiguous environments and managing large-scale projects.
$26k-43k yearly est. 1d ago
Supervisor, Creative Services
Health Plan of San Joaquin 4.6
French Camp, CA jobs
The expected pay range is based on many factors such as geography, experience, education, and the market. The range is subject to change.
The Health Plan of San Joaquin is now hiring an experienced and dedicated Supervisor, Creative Services!
Location: We are looking for someone who lives in our service area. (Must reside in California.)
Remote: This is a remote position; however, must be able to attend onsite meetings, and as needed for business and community purposes.
What You Will Be Doing:
Under general supervision, the Creative Services Supervisor is responsible for development and maintenance of the website, the organization's print and digital collateral, member materials and other creative communications in a manner that adheres to brand standards and achieves marketing strategies within established turnaround times, quality and production goals, and regulatory standards. Work is varied and moderately complex and requires a moderate degree of discretion and independent judgment.
Supervises
Creative Services staff
Website Developer
Our Vision:
Continuously improve the health of our community.
Our Mission:
We provide healthcare value and advance wellness through community partnerships.
Essential Functions:
Plans and assigns work; monitors department workload to ensure mandated turnaround times are met; makes timely and effective adjustments.
Identifies, monitors and analyzes appropriate metrics, including production, performance and inventory; develops timely and effective corrective action plans based on findings.
Develops, executes and maintains business and tactical plans to achieve creative strategies.
Ensures that regulatory requirements are applied to printed materials and digital applications.
Develop printed and digital assets as needed to support workload as needed.
Manage brand identity to ensure alignment with brand guidelines; leads or participates in brand management initiatives and committees.
Identifies, evaluates, and recommends innovative print and digital solutions to improve customer engagement.
Overseas, monitors, and assigns graphics design function, including digital and print.
Develops or edits content used for marketing, member and organizational communications.
Assists with development of strategies that support the organization's corporate goals and regulatory requirements.
Develops, implements, and maintains department policies and procedures, makes recommendations for revisions, and communicates changes to appropriate individuals in a timely and effective manner.
Assists in developing and monitoring department budget.
Promotes and maintains an environment that supports HPSJ's strategy, vision, mission and values.
Hires, supervises, and retains competent staff.
Non-Essential Functions:
Other duties as required.
What You Bring:
Knowledge, Skills, Abilities and Competencies
Required
Strong conceptual skills with a high-level sense of design, layout and typography.
In-depth knowledge of applying style guides creatively while upholding brand identity.
In-depth knowledge of graphic design processes.
In-depth knowledge of social media design standards.
In-depth knowledge of brand best practices in the market.
Strong knowledge of best practices for designing effective, engaging, and persuasive content for print and digital communications.
Strong knowledge of the principles and practices of marketing and sales.
Strong knowledge and skilled in the use of web analytics software (Google Analytics).
Basic knowledge of and ability to use software related to website development, including skills and expertise with WordPress, Adobe Creative Suite (including InDesign); Video (i.e., After Effects); HTML and Search Engine Optimization.
Basic analytical skills, including the ability to interpret production reports.
Decision quality: Makes good and timely decisions that keep the organization moving forward.
Action oriented: Takes on new opportunities and tough challenges with a sense of urgency, high energy and enthusiasm.
Resourcefulness: Secures and deploys resources effectively and efficiently; organizes people and resources to solve problems and identify opportunities.
Directs work: Provides direction, delegates and removes obstacles to get work done.
Plans and aligns: Plans and prioritizes work to meet commitments aligned with organizational goals.
Optimizes work processes: Knows the most effective and efficient process to get things done, with a focus on continuous improvement; can develop, implement and maintain processes.
Ensures accountability: Holds self and others accountable to meet commitments.
Drives results: Consistently achieve results, even under tough circumstances.
Organizational savvy: Maneuvers comfortably through complex policy, process and people- related organizational dynamics.
Being resilient: Rebounds from setbacks and adversity when facing difficult situations.
Courage: Steps up to address difficult issues, says what needs to be said.
Situational adaptability: Adapts approach and demeanor in real time to match the shifting demands of different situations.
Ability to communicate professionally, effectively and persuasively both orally and in writing to diverse individuals and groups and includes the ability to effectively explain complex information and develop and deliver presentations.
Very strong interpersonal skills, including the ability to initiate, establish and maintain effective working relationships with diverse individuals at all levels, both inside and outside of HPSJ.
Build partnerships and work collaboratively with others to meet shared objectives.
Ability to read, interpret and apply complex written regulations, guidelines and other materials.
Strong customer service skills.
Demonstrated ability to articulate and support HPSJ's vision, mission, values and strategy, integrate into management practices, and foster their manifestation among staff.
Demonstrated ability to supervise staff in a manner that maximizes employee performance and business results.
Strong skills in Adobe Pro Software.
Intermediate skills in Word, Excel and PowerPoint.
Ability to speak and be understood in English.
Ability to treat confidential information with appropriate discretion.
What You Have:
Education and Experience
Required
Bachelor's Degree in Marketing, Digital/Print or related; and
At least four years' experience in graphics design, marketing communications or related field; and
At least one year as a supervisor in a substantially similar position, or
At least two years as a lead in a substantially similar position; or
Equivalent combination of education and experience.
Preferred
At least six years' experience in graphics design, marketing communications, or related field.
Healthcare, Managed Care experience.
Licenses, Certifications
Required
Valid California driver license and reliable transportation or, the ability to obtain transportation on demand in the counties served by HPSJ if prohibited from getting a driver license due to a medically documented disability.
What You Will Get:
HPSJ Perks:
Competitive salary
Robust and affordable health/dental/vision with choices in providers
Generous paid time off (accrue up to 3 weeks of PTO, 4 paid floating holidays including employee's birthday, and 9 paid holidays)
CalPERS retirement pension program, automatic employer-paid retirements contributions, in addition to voluntary defined contribution plan
Two flexible spending accounts (FSAs)
Employer-Paid Term Life and AD&D Insurance
Employer-Paid Disability Insurance
Employer-Paid Life Assistance Program
Health Advocacy
Supplemental medical, legal, identity theft protection
Access to exclusive discount mall
Education and training reimbursement in addition to employer-paid elective learning courses.
A chance to work for an organization that is mission-driven - our members and community are at the core of everything we do.
A shorter commute - if you're commuting from the Central Valley to the Bay Area.
Visibility and variety - you have a chance to work with people at all levels of the organization, and work on diverse projects.
Physical Demands
Frequent sitting, standing and walking, constant repetitive motion, frequent talking and listening, occasional handling of materials up to 50 lbs., closeup and distance vision requirements, occasional travel.
We are an equal opportunity employer and diversity is one of our core values. We believe that differences including race, ethnicity, gender, sexual orientation, and other characteristics, will help us create a strong organization that is sensitive to the needs of those we serve. Employment decisions are made on the basis of qualifications and merit.
HPSJ provides equal employment opportunities to employees and applicants for employment and prohibits discrimination based on color, race, gender (including gender identity and gender expression), religion (including religious dress and grooming practices), marital status, registered domestic partner status, age, national origin (including language use) or ancestry, physical or mental disability, medical condition (including cancer and genetic characteristics), sex (including pregnancy, childbirth, breastfeeding or related medical condition), genetic information, sexual orientation, military or veteran status, political affiliation or any other characteristic made unlawful by applicable Federal, State or local laws. It also prohibits unlawful discrimination based on the perception that anyone has these characteristics or is associated with anyone who has or is perceived to have these characteristics.
Important Notice: This is not a contract between HPSJ and the employee performing the job. The duties listed in the may be changed at the discretion of HPSJ, and HPSJ may request the employee to perform duties that are not listed on the job description.
$57k-86k yearly est. Auto-Apply 9d ago
Operations Support Center Shift Supervisor
Maximus, Inc. 4.3
Colorado Springs, CO jobs
Description & Requirements IT Operational Support Center Shift Supervisor Maximus is seeking an IT OSC Shift Supervisor to provide expertise to a federal client in support of their mission critical systems in defense of our Homeland. As an IT OSC Team Supervisor, you will be responsible for providing technical support to our users and clients by triaging, researching, and answering questions regarding the program and systems. You will also be responsible for supervising other OSC operators, and act as both mentors and a direct line of escalation.
This is an on-site position that requires a Secret Clearance.
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS148, T4, Band 7
Job-Specific Essential Duties and Responsibilities:
* Provide Tier 2 IT Support services for a mission critical platform
* Supervise the assessment and categorization of incoming support requests to determine the appropriate level of support required
* Log, track, and manage incidents and service requests using the organization's ticketing system, ensuring timely resolution and communication with end-users
* Supervisor first-line technical support for hardware, software, and network issues, escalating more complex problems to higher-tier support as necessary
* Assist users with advanced IT issues, such as domain refreshes, software installations, and data inquiries, change requests, etc.
* Provide guidance on optimization strategies such as load balancing, incident optimization, network traffic monitoring, and more
* Develop and update knowledge base articles and technical documentation to assist users and improve the efficiency of the support process
* Hold the team accountable through innovation meetings to determine the best way to increase performance and shift-left potential risks and challenges
* Work closely with other IT support teams to ensure seamless escalation and resolution of complex issues
* Receive and input critical time data in various formats and ingest it into the vetting system. Data may be received in various formats and must be converted to a customer defined format such as XML for ingest into the system
* Schedule and align resources on the team to ensure 24x7 coverage of the systems
* Responsible for the performance and mentorship of other Tier 1 Support Specialists, acting as a guide and providing direct work assignments
* Supervise Tier 1 Support Specialists, overseeing their duties and functions and act as a direct line of escalation
* Provide training and documentation of SOPs, rhythms, and triage/diagnose methodologies to all Tier 1 Support Specialists
* Act as the career mentor for Tier 1 Support Specialists. Duties include coaching, approving timesheets, managing workstreams and workloads, and ensuring shifts are covered with appropriate back-up in the event of unexpected circumstances.
Job-Specific Minimum Requirements:
* Due to federal requirements, only US Citizens can be considered. Candidates with dual citizenship cannot be considered.
* Active Secret clearance is required.
* High School Diploma or GED equivalent required.
* This position includes flexible shift work that rotates based on customer needs, offering exposure to a range of schedules, including 1st, 2nd, 3rd, and Panama shifts.
* This contract supports systems that require 24x7x365 uptime. Candidates must be willing and able to meet recall requirements, including participation in a rotational on-call schedule.
* This role requires on-site support at the on-site location in Colorado Springs, Colorado. Telework is not permitted.
* 12+ years of experience in Helpdesk/ServiceDesk/Call Center OR equivalent experience in customer service.
* Additional tasks to be assigned as needed.
#techjobs #clearance #veterans Page #APPCASTDTO
Minimum Requirements
TCS148, T4, Band 7
EEO Statement
Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.
Accommodations
Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at **************************.
$36k-58k yearly est. Easy Apply 60d+ ago
Supervisor, Organ Surgical Services
Onelegacy Brand 4.1
Azusa, CA jobs
Join Us in Transforming Lives Every Day
At OneLegacy, every moment counts. As the nation's largest organ, eye, and tissue recovery organization, we are dedicated to saving lives and sharing hope. Guided by our values of integrity, compassion, stewardship, diversity and inclusion, urgency, innovation and excellence, and collaboration, our team works tirelessly to honor every gift of donation. This is more than a job; it's an opportunity to make a profound impact on countless lives.
Job Type: Full-time, Exempt
Work Hours: Exempt employees shall be paid an established salary on a bi-weekly basis and are expected to fulfill the duties of their position regardless of hours worked. The workweek for full-time exempt employees is normally considered to be 40 hours; however, greater emphasis is placed on meeting the responsibilities assigned to the position than on working a specified number of hours. Exempt employees are not eligible to receive overtime compensation. Must be available evenings, holidays, and weekends as required.
Work Setting: In-person
Location: Employee may be assigned to a base office in Azusa, CA.
Travel: Required to travel by personal auto, OneLegacy vans and/or air to meeting sites and other locations.
Summary of Functions:
The Supervisor, Organ Surgical Services, is responsible for the supervision of the day-to-day organ recovery operations including staffing logistics, case logistics, and the recovery of organs. Provides instructions to staff on the recovery efforts to ensure all organs recovered follow the specifications and guidelines by both OneLegacy and OPTN. Ensures all staff are trained and have the necessary equipment, tools, and supplies for performing the various types of organ recoveries. The supervisor performs all duties and responsibilities in compliance with OneLegacy policies and procedures, the standards and regulations as outlined by the OneLegacy, CMS, UNOS, OPTN and other applicable federal, state and local laws.
Under the guidance from the Manager of Organ Surgical Services (MORS), the Organ Recovery Services Supervisor (SORS) will be responsible for the Surgical Recovery Coordinators, Organ OR coordination, organ mechanical perfusion and research organ recovery, allocation of research organ and organ pathology. This position requires an advanced level of expertise and overall understanding of the surgical organ recoveries and transplantation process. Responsibilities include the following below.
Duties & Responsibilities:
Essential Job Functions:
1. Supports the organizations Mission, Vision, Initiatives and Core Values
2. Oversees the day-to-day organ recovery operations including but not limited to staffing activities and Organ recovery activities.
3. Provides direct supervision of the staff performing recoveries in-field or at a Onelegacy recovery facility.
4. Ensures staff are properly trained to perform all assigned tasks and functions.
5. Functions as a Supervisor on Call (24-hour shifts) withing Organ Recovery Services and provides staff with instructions and guidance to maximizing organ recovery opportunities and ensure the procedures and policy are being performed
6. Functions as a Surgical Recovery Coordinator during staffing shortages or high case volumes.
7. Performs both Annual competencies and General competencies for all surgical recovery coordinators.
8. Performs periodic in field evaluations and observations of SRC, PTC and RCC when on active organ OR recovery, both brain death and DCD donors.
9. Works collaboratively with Organ Recovery Services Manager to perform annual reviews of the surgical recovery coordinators.
10. Required to attend all General staff meetings, Leadership meetings and Department meetings deemed necessary by the Manager, Director, or CEO.
11. Represents OneLegacy at any local, regional, or national meetings
11. Works collaboratively with peers and leaders of other departments to improve communication and performance.
12. Audits the recovery process and provides staff with necessary feedback for improvement.
13. Ensures staff understand and comply with all recovery objectives, performance standards, and policies.
14. Ensures the facility maintenance and cleaning.
15. Ensures staff complete UKG/Timesheets Accurately and on time.
16. Provides staff in the moment coaching or mentoring to foster a teamwork environment.
17. Conducts monthly one on one with staff and performs annual reviews.
18. Assists with recruiting and interviewing new staff both internally and externally
Supervisor Responsibilities:
1. Oversight and supervision and training of Surgical Recovery Coordinators
a. Additional higher-level oversight and supervision of traveler surgical recovery coordinators when applicable.
2. Act as Surgical Recovery Resource on call:
a. 24 hours on call resource for surgical recovery coordinators including PTC and RCC when on an active OR
b. Create daily staffing model to ensure organ surgical services provides support for all active donor cases going to OR
c. Act as Surgical triage for issues regarding donor O.R. process, kidney perfusion, documentation, surgical damage, team huddles, and events in the O.R.
d. Participate in twice daily Donor Rounds
e. Participate in once daily O.R. Plan Rounds
3. Training
a. Didactic and practical hands-on training of new staff
b. Ongoing training of current staff
c. Review, revision, and development of training documents and competencies
4. Policy development
a. In partnership with the Manager of Organ Recovery Services, review and make recommendations for updates to all organ recovery service policies.
5. Required availability to act as expert Surgical Recovery Coordinator during surging donor cases at Azusa and donor hospitals, responsibilities to include.
a. Surgical Coordinator
b. Scrub Tech at ATRC or RTRC
c. Mechanical Perfusion of Organs
d. Recovery of research organs
e. Education and Training of external partners
6. Mechanical Perfusion
a. Develop and implement training program for SRCs to provide mechanical organ perfusion at either partner hospital O.R. or a OneLegacy facility.
7. Research Organ Allocation
a. Develop and implement training programs for allocation of research organs.
b. Ensure effective allocation, recovery, and distribution of research organs.
10. Reviews and audits Recovery Documentation.
Skills and Abilities:
1. Must have the ability to delegate, inspire and communicate effectively.
2. Excellent verbal and written communication
3. Strong interpersonal and problem-solving skills
4. Have a commitment to the organization.
5. Ability to coach and mentor staff in career growth.
Physical Environment/Working Conditions:
Location: Corporate office.
Travel: Required to travel by personal auto, OneLegacy vans and/or air to meeting sites and other locations.
Work Hours: Exempt employees shall be paid an established salary on a bi-weekly basis and are expected to fulfill the duties of their position regardless of hours worked. The workweek for full-time exempt employees is normally considered to be 40 hours; however, greater emphasis is placed on meeting the responsibilities assigned to the position than on working a specified number of hours. Exempt employees are not eligible to receive overtime compensation. Must be available evenings, holidays, and weekends as required.
Job Qualifications and Requirements:
Education: Required to have one of the following:
Associate degree or higher education degree. Completion of a Certification Program such as: Emergency Medical Technician (EMT), Surgical Technologist (CST), Paramedic (NRP), Certified Nurse Assistant (CNA), Licensed Vocational Nurse (LVN), Registered Nurse (RN). Experience in allied health fields such as (physiology, anatomy, surgical technologist (scrub tech), EMT, ER Technologist, paramedic, pathology, or nursing). CEBT or CTBS Certifications is preferred but not required.
Experience: Two years of experience in tissue or organ recovery is required.
Certification & License: OneLegacy requires employees to maintain a current California driver's license and current vehicle insurance. Required to have reliable automotive transportation.
Requirement: Employee must be able to pass a local government agency (coroner's office) background check.
Equipment: Reliable automotive transportation required.
Salary Range: $95,000 - $140,000
The above salary range represents a general guideline; however, OneLegacy considers a number of factors when determining base salary offers such as the scope and responsibilities of the position and the candidate's experience, education, skills and current market conditions.
Benefits
Medical/Dental/Vision Plans -Employer pays 90% of premium cost for employee and their dependents
19 days of PTO
2 Floating Holidays
10 Holidays
Life Insurance
Supplemental Life Insurance
Wellness Plans
Employee Assistance Program
Pet Insurance
Gym Onsite
Mileage Reimbursement to applicable positions
Tuition Reimbursement
Employee Referral Program
403b Retirement Plan with an annual discretionary 8% Employer contribution
School Loan Forgiveness
$45k-68k yearly est. 26d ago
Dietary Services Supervisor (DSS)
Northridge Care Center 4.1
Los Angeles, CA jobs
We are hiring a qualified Certified Dietary Manager/Dietary Services Supervisor to conduct the planning, development and directing the overall operation of our Dietary Services Department, and assure that food service to residents is safe, appetizing and provides for their nutritional needs.
As a Certified Dietary Manager/Dietary Services Supervisor you will conduct operations in accordance with current federal, state, and local standards/guidelines and regulations within our facility.
Join a compassionate team dedicated to excellence! Join our team and receive leadership development opportunities to expand your career in the healthcare field, while receiving competitive pay and learning from colleagues in a positive environment.
Schedule: Monday through Friday
Dietary Services Supervisor Requirements
Certification of Dietary Manager and/or Dietary Service Supervisor Certification
Vaccinated against COVID-19 including Booster shots
Primary Dietary Services Supervisor Responsibilities
Supervise and manage daily operations of dietary department following State & Federal regulations
Managing food and labor budgets effectively
Attend IDT meetings, patient care conferences; complete MDS
Work closely with staff to provide nutritional care to patients
Planning, developing, organizing, implementing, evaluating, and directing the Dietary Department, its programs, activities and structure
Develop as necessary and maintain written dietary policies and procedures and job descriptions; interpret to employees, residents, visitors, government agencies as necessary
Ensure food served is palatable, attractive and in a form to meet the individual needs of the residents
Ensure food is served at proper temperature by checking that temperature of hot/cold foods are recorded and served according to procedure
Ensure substitute food of similar nutritive value is provided to residents who refuse foods
Maintain accurate records and tray tickets for all residents
Post menus with dates at least one week in advance and promptly correct menus if content is altered
Set the budget for the dietary department
Purchase food and supplies within budgetary guidelines
Interview residents or family members, as necessary, to obtain diet history and maintain ongoing communication to evaluate quality of meals and satisfaction
Assist in keeping track of expenses and menu planning
Other duties may be assigned
PAY SCALE: $38 - $41 / Hour
Depending on a number of factors, including, but not limited to location, regularly scheduled work shift, knowledge, skills, experience, and expertise.
#NN
$38-41 hourly 2d ago
Service Support Supervisor - Full Time
Alixarx 4.4
Milpitas, CA jobs
Sears Hometown and Outlet Stores is a national retailer primarily focused on selling home appliances, hardware, tools and lawn and garden equipment. We operate through two segments - the Sears Hometown and Hardware segment and the Sears Outlet segment.
Job Description
The Service Support Supervisor is responsible for providing leadership to a core team of associates responsible for the receiving and replenishment of merchandise ensuring the sales floor is well presented and product is available for sale to the customer. The Service Support Supervisor is also accountable for accuracy of receiving documents, and provides supervision over merchandise deluxing and pricing operations. The Service Support Supervisor with assist with supervising a team of hourly associates when the Store Manager is not present. The Service Support Supervisor is also a role model within the unit for abiding by and holding others accountable for The Code of Business Conduct and overall business practices. Leads by example with the highest level of integrity. Must have day, evening and weekend availability to work.
APPLY AT: ************ JOB ID: 1264237
Qualifications
Education: HS graduate or equivalent
1-2 years retail/warehouse supervisory experience
Ability to lift in excess of 50 lbs., and use hand wheeled carts to move Appliances
Strong drive for results
Action oriented
Strong execution skills
Courageous leadership skills
Ability to manage multiple priorities simultaneously
Knowledge of store and retail operations
Excellent communication skills
Ability to pay attention to detail
Computer literacy
APPLY AT: ************ JOB ID: 1264237
Additional Information
All your information will be kept confidential according to EEO guidelines
Apply online to be considered: ************ and Req ID 1264237
$45k-69k yearly est. 3d ago
Service Support Supervisor - Full Time
Alixarx 4.4
Milpitas, CA jobs
Sears Hometown and Outlet Stores is a national retailer primarily focused on selling home appliances, hardware, tools and lawn and garden equipment. We operate through two segments - the Sears Hometown and Hardware segment and the Sears Outlet segment.
Job DescriptionThe Service Support Supervisor is responsible for providing leadership to a core team of associates responsible for the receiving and replenishment of merchandise ensuring the sales floor is well presented and product is available for sale to the customer. The Service Support Supervisor is also accountable for accuracy of receiving documents, and provides supervision over merchandise deluxing and pricing operations. The Service Support Supervisor with assist with supervising a team of hourly associates when the Store Manager is not present. The Service Support Supervisor is also a role model within the unit for abiding by and holding others accountable for The Code of Business Conduct and overall business practices. Leads by example with the highest level of integrity. Must have day, evening and weekend availability to work.
APPLY AT: ************ JOB ID: 1264237
Qualifications
Education: HS graduate or equivalent
1-2 years retail/warehouse supervisory experience
Ability to lift in excess of 50 lbs., and use hand wheeled carts to move Appliances
Strong drive for results
Action oriented
Strong execution skills
Courageous leadership skills
Ability to manage multiple priorities simultaneously
Knowledge of store and retail operations
Excellent communication skills
Ability to pay attention to detail
Computer literacy
APPLY AT: ************ JOB ID: 1264237
Additional Information
All your information will be kept confidential according to EEO guidelines
Apply online to be considered: ************ and Req ID 1264237
$45k-69k yearly est. 60d+ ago
SUD Supervisor II, Overnight - 815 Residential Services
Healthright 360 4.5
San Francisco, CA jobs
The Overnight Supervisor supervises and manages staff and the overnight shift to ensure provision of quality client care and effective team performance in accordance with HealthRIGHT 360's philosophy, goals, policies, mission and vision. The Overnight Supervisor is primarily responsible for overnight staff onboarding and training, staff supervision, as well as daily activities essential to incorporating the agency's mission and values as a part of our service delivery. Overnight Supervisor is also responsible for overseeing client care as it relates to safety throughout the overnight shift, overnight staff scheduling, outside agency relations, and other tasks as assigned by the Program Director and Manager.
KEY RESPONSIBILITIES:
All assignments and percentages may be adjusted at any time due to agency and program need.
55% (about 22 hours per week) People Management:
Responsible for providing direct supervision, training, and guidance to the overnight staff assigned which includes overnight SUD Counselors and overnight monitors.
Ensures all direct reports are in compliance with HR360 policies, procedures and position expectations and performance goals.
Gives ongoing feedback and conducts formal performance evaluations in a timely manner.
Conducts team meetings as needed and staff huddles at the start and end of each shift worked, delegates staff assignments during each shift.
Identifies the direct reports strengths and weaknesses and strives to develop each direct report to their fullest potential.
Delivers and arranges trainings and resources required for direct reports to perform their roles.
Provides coaching, support, follow up, and performance management to direct reports to ensure productivity/client care expectations are met.
Supports the director/manager in interviewing, selection, hiring and terminations for positions within program.
Responsible for direct report performance management including, performance improvement plans, formal written warning notices.
Supports the director/manager in terminations of direct reports as needed.
Maintains open communication with the director/manager concerning employee matters/needs and seeks consultation when needed.
Responsible for scheduling and facilitating team meetings as applicable to support client care and staff development.
20% (about 8 hours per week) Treatment Oversight:
Responsible for clinical and administrative oversight of all treatment services provided by direct reports within scope of practice.
Responsible for ensuring that direct reports provide strengths based, trauma informed, harm reduction, and culturally attuned services.
Responsible for ensuring that all client interactions, treatment services, and client observations and safety checks are provided in an ethical and legal manner.
Responsible for reviewing documentation and shift logs and client tracking for accuracy throughout the shift and performing any follow-up needed in real time.
Responsible for all direct reports submitting documentation, logs, and tracking in accordance with program requirements and in compliance with all compliance and regulatory requirements and agency's policies and procedures. This includes timeliness of documentation with progress notes being completed no later than the following business day, assessments, treatment plans, and discharges occur on time.
Responsible for identifying treatment oversight needs for the team and communicating the needs to the Operations Manager and leadershipteam.
Assumes ownership for any crisis situation and sees it through to completion. This may include: consultation, direct service, crisis intervention, ensuring proper documentation, on-call duties, and LPS responsibilities as applicable.
Facilitates and assists with client case conferences as applicable.
Ensures that team communicates and collaborates with all members of the behavioral health team including: medical, mental health, psychiatry, substance abuse staff and others.
15% (about 6 hours per week) Program Management:
Responsible for ensuring that all safety measures are executed and documented in keeping with the organization's values, mission, vision and strategy.
Works closely with program leadership to maintain electronic bed rounding schedules and reports. Responsible for ensuring that 30 minute observations and hourly safety checks are completed and documented diligently to maintain safety and oversight of clients, facility, and staff. Addresses and resolves errors and alerts in real time.
In collaboration with management, develops and maintains good relations with contractors and other collaborators to ensure program continuation within assigned program.
Responsible for ensuring compliance with all programmatic or project contractual requirements.
Ensures all direct reports remain in compliance with policies and procedures as it relates to day to day program operations in collaboration with the Managers, QI and EHR staff.
Responsible for direct report's and team's performance. Team performance includes: safety and monitoring of clients and facility, crisis response, and the quality of care and services provided by the team.
Responsible for managing the overnight team to support with program functions including but not limited to: entering client appointments in the calendar, submitting incident reports, and updating Quality Assurance reports.
Consults and collaborates with the manager concerning workload distribution across the team.
10% (about 4 hours per week) Direct Service:
Performs and documents 30 minute observations and hourly safety checks to ensure safety and oversight of clients, facility, and staff.
Direct Service as necessary and within scope of practice, which may include: crisis intervention, referral and linkage, assessments, observing self-administration of medication, documenting medication, ensuring proper storage of medication and security of the medication office, individual services, group services, case conferences, and treatment plans as assigned by the manager.
Assumes ownership for any crisis situation and sees it through to completion, including incident reporting.
Responsible for directly supporting with program functions including but not limited to: entering client appointments in the calendar, submitting and updating incident reports, updating QA reports, completing discharges, uploading hospital discharge paperwork and other documents to welligent, and chart reviews.
And, other duties as assigned.
EDUCATION AND KNOWLEDGE, SKILLS AND ABILITIES QUALIFICATIONS:
Education Requirements
State AOD certification required and at least 2 years working with clients with co-occurring mental health and substance use disorders. OR
Active California LVN license OR Medical Assistant OR Medical Technician and at least 2 years working with clients with co-occurring mental health and substance use disorders.
Desired: Bachelor's Degree in related field
Experience
Preferable a minimum of one years' experience providing supervision to direct reports in comparable size agencies with similar population of clients.
Experience handling and administering medications
Experience with efficient and effective treatment and management of clients with co-occurring mental health and substance use disorders.
Knowledge of and experience with providing trauma informed services
Strong computer skills, including Outlook, Excel, Word and PowerPoint
$62k-90k yearly est. 31d ago
Supervisor Imaging Services - Chula Vista
Scripps Health 4.3
Chula Vista, CA jobs
Located less than 10 miles from the US-Mexico border, the Chula Vista campus of Scripps Mercy serves the cities of Chula Vista, Otay Mesa, National City, Imperial Beach, Bonita and beyond. Scripps Mercy Hospital consists of two campuses in San Diego and Chula Vista.
Scripps Mercy Hospital Chula Vista provides a variety of medical and surgical services, including inpatient and outpatient care. Within the hospital you'll find our 24-hour emergency room and many other specialty services ranging from cancer care to stroke care.
New Hire Incentive available up to $4,000 for those who qualify.
This is a full-time, salaried position with a Monday-Friday schedule from 7:30 a.m. to 4:00 p.m. The role requires availability for call coverage when the Imaging Department is open, as well as sick call for staffing needs and emergency call coverage during evenings and weekends. This position is located at Scripps Mercy Hospital Chula Vista.
Scripps Mercy Hospital Chula Vista provides a variety of medical and surgical services, including inpatient and outpatient care. Our departments are hands on and collaborate with each other.
Join the Scripps Health team and work alongside passionate caregivers and provide patient-centered healthcare. Receive endless appreciation while you build a rewarding career with one of the most respected healthcare organizations nationwide.
Why join Scripps Health?
At Scripps Health, your ambition is empowered and your abilities are appreciated:
* Nearly a quarter of our employees have been with Scripps Health for over 10 years.
* Scripps is a Great Place to Work Certified company for 2025.
* Scripps Health has been consistently ranked as a top employer for women, millennials, diversity, and as an overall workplace by various national publications.
* Beckers Healthcare ranked Scripps Health on its 2024 list of 150 top places to work in health care.
* We have transitional and professional development programs to create a learning environment that enables you to thrive in your specific field as well as in your overall career.
* Our specialties have been nationally recognized for quality in areas such as cardiovascular care, oncology, orthopedics, geriatrics, obstetrics and gynecology, and gastroenterology.
As Supervisor, Imaging Services you will be responsible for day-to-day coordination of staff to provide clinical care within a single business unit. You will ensure imaging staff reflects established standards per regulatory requirements of care and practice and a culture that promotes patient safety. Under the general direction of the Patient Care Manager, you will share leadership responsibilities for the imaging department, including managing daily staffing plans, and adherence to care processes for patient flow to ensure the best patient experience.
Scripps Health provides what matters most: career growth, delivering superior care to our patients, continuous learning, exceptional benefits and working for an organization that offers many long-term career paths. Join us and experience a culture where opportunities to advance and the support to get there go hand-in-hand.
The following are not eligible for hiring incentives:
* Internal candidates
* Rehires that left Scripps less than 3 years ago
* New graduates (Must have 1 year if experience)
In order to remain eligible for your retention incentive the following criteria must be met:
* Must remain in original hired FTE Status and Shift (if specified in offer letter)
* Must remain in original department/specialty
* Must remain in original Job Title
* Transfers to other locations will be reviewed on a case-by-case basis and may result in forfeiting remaining incentive bonus unless specifically noted in your offer letter.
Required Qualifications:
* 3 years' experience in imaging services with a minimum of 1 year in a leadership role.
* ARRT/CRT or ARDMS/CCI or RN
* Basic Life Support (BLS) from the American Heart Association
Preferred Qualifications:
* Bachelor's degree
* Strong background in MQSA
* At least 3 years leadership experience within imaging services
* EPIC working experience
At Scripps Health, you will experience the pride, support and respect of an organization that has been repeatedly recognized as one of the nation's Top 100 Places to Work.
You'll be surrounded by people committed to making a difference in the lives of their patients and their teammates. So if you're open to change, go ahead and unlock your potential.
Position Pay Range: $65.94-$95.61/hour
$62k-86k yearly est. 8d ago
Supervisor Imaging Services - Chula Vista
Scripps Health 4.3
Chula Vista, CA jobs
Required Qualifications:
3 years' experience in imaging services with a minimum of 1 year in a leadership role.
ARRT/CRT or ARDMS/CCI or RN
Basic Life Support (BLS) from the American Heart Association
Preferred Qualifications:
Bachelor's degree
Strong background in MQSA
At least 3 years leadership experience within imaging services
EPIC working experience
New Hire Incentive available up to $4,000 for those who qualify.
This is a full-time, salaried position with a Monday-Friday schedule from 7\:30 a.m. to 4\:00 p.m. The role requires availability for call coverage when the Imaging Department is open, as well as sick call for staffing needs and emergency call coverage during evenings and weekends. This position is located at Scripps Mercy Hospital Chula Vista.
Scripps Mercy Hospital Chula Vista provides a variety of medical and surgical services, including inpatient and outpatient care. Our departments are hands on and collaborate with each other.
Join the Scripps Health team and work alongside passionate caregivers and provide patient-centered healthcare. Receive endless appreciation while you build a rewarding career with one of the most respected healthcare organizations nationwide.
Why join Scripps Health?
At Scripps Health, your ambition is empowered and your abilities are appreciated:
Nearly a quarter of our employees have been with Scripps Health for over 10 years.
Scripps is a Great Place to Work Certified company for 2025.
Scripps Health has been consistently ranked as a top employer for women, millennials, diversity, and as an overall workplace by various national publications.
Beckers Healthcare ranked Scripps Health on its 2024 list of 150 top places to work in health care.
We have transitional and professional development programs to create a learning environment that enables you to thrive in your specific field as well as in your overall career.
Our specialties have been nationally recognized for quality in areas such as cardiovascular care, oncology, orthopedics, geriatrics, obstetrics and gynecology, and gastroenterology.
As Supervisor, Imaging Services you will be responsible for day-to-day coordination of staff to provide clinical care within a single business unit. You will ensure imaging staff reflects established standards per regulatory requirements of care and practice and a culture that promotes patient safety. Under the general direction of the Patient Care Manager, you will share leadership responsibilities for the imaging department, including managing daily staffing plans, and adherence to care processes for patient flow to ensure the best patient experience.
Scripps Health provides what matters most\: career growth, delivering superior care to our patients, continuous learning, exceptional benefits and working for an organization that offers many long-term career paths. Join us and experience a culture where opportunities to advance and the support to get there go hand-in-hand.
The following are not eligible for hiring incentives:
Internal candidates
Rehires that left Scripps less than 3 years ago
New graduates (Must have 1 year if experience)
In order to remain eligible for your retention incentive the following criteria must be met:
Must remain in original hired FTE Status and Shift (if specified in offer letter)
Must remain in original department/specialty
Must remain in original Job Title
·
Transfers to other locations will be reviewed on a case-by-case basis and may result in forfeiting remaining incentive bonus unless specifically noted in your offer letter.
$62k-86k yearly est. Auto-Apply 20d ago
Laboratory Services Supervisor - Overnight
Certified Laboratories Inc. 4.2
Greeley, CO jobs
Job Description
Certified Group is committed to delivering expert solutions and quality testing our customers can feel confident in - on time, every time - so the world can trust in what it consumes. As a leading North American provider of laboratory testing, regulatory consulting, and certification & audit services, Certified Group includes Food Safety Net Services (FSNS), FSNS Certification & Audit, Certified Laboratories, EAS Consulting Group, and Labstat International Inc. Certified Group provides analytical testing and regulatory guidance services in the food & beverage, dietary supplements & NHP, cosmetics, OTC, personal care, tobacco, nicotine, cannabis, and hemp industries.
We have embarked on an important journey to unify and strengthen our culture by living these core values: Start with the Customer, Drive to Deliver, Commit to Safety and Quality, and Believe in the Team - including believing in you.
We are seeking a Lab Services Supervisor
Job Summary: Responsible for completing and overseeing the training of all staff throughout the Laboratory while working closely with the Management Team. Responsibilities includes training and mentoring employees; evaluating training performance of assigned personnel, monitor training performance action plans for employees, improve operational efficiencies by focusing on thorough training; maintain harmony in the workplace and professional business demeanor at all times.
Essential Responsibilities:
Supervise and perform laboratory training of new and current laboratory personnel to ensure compliance with FSNS Quality Manual, SOP's and quality control measures specified to maintain compliance with ISO 17025 guidelines
Perform internal audits of training and ensure accurate performance and interpretation of test results
Provide feedback for and administer laboratory personnel training reviews
Directly address client needs as required and in collaboration with the Management Team. Oversee status of all results and reporting for clients on laboratory results as needed (including notification of out of specification results)
Process samples when needed, and ability to perform all roles that report to supervisor
Perform analyses in various laboratory areas, when needed
Maintain a high degree of technical competence by reading scientific journals, attending professional workshops, and being aware of food industry issues and trends
Work closely with the Operations and Technical Managers and assists when needed
Assisting with managing priorities and schedule such that individual goals as well as team goals are achieved with encouraged participation in the Food Safety Net ServicesTeam
Responsible for the safety of oneself and others working within their area
Responsible for the completion of required Trainer qualification training
Education & Experience:
Bachelor's degree in Life Science or related field
Master's degree in Life Science or related field preferred
Two years of analytical laboratory experience
Or equivalent combination of education and experience
Familiarity with GMP , OSHA guidelines, FDA, BAM, APHA, and Compendium methods and procedure
Knowledge of LIMS and Microsoft Office Products software.
One year of experience managing personnel
Training in general laboratory practices
Language Skills:
Professional written and verbal communication and interpersonal skills.
Mathematical Skills:
Ability to understand and apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
Reasoning Ability & Independent Judgment:
Applies critical thinking to solve practical problems. Ability to interpret instructions furnished in written, oral, diagram, or schedule form.
Supervision:
Supervision and oversight of up to 30 incumbents, dependent on Lab volume.
Physical Demands/Work Environment:
Dexterity of hands and fingers to operate a computer keyboard, mouse and to handle other communications/computer components
Potential exposure to odors, fumes, airborne particles, hazardous chemicals, and microbiological pathogens
Noise level varies from quiet to loud
Temperature varies from hot to cold
Interactive and fast-paced team oriented tasks
Overnight Travel is required at the discretion of management
Regularly lift and/or move up to 25 pounds.
General Requirements:
Strong organizational skills and ability to execute detailed tasks
Ability to work a flexible schedule
Work under stress with interruptions and deadlines
Ability to think logically
Required to wear appropriate personal protective equipment and clothing
Responsible for the safety of oneself and others
What we Offer:
Competitive wages
Benefits package (Health, Vison and Dental).
401K Matching
Social events
Employee referral bonus program
Employee recognition program
Monday-Friday
9:00 pm - 5:30 am
$41k-60k yearly est. 27d ago
Laboratory Services Supervisor - Overnight
Certified Laboratories 4.2
Greeley, CO jobs
Certified Group is committed to delivering expert solutions and quality testing our customers can feel confident in - on time, every time - so the world can trust in what it consumes. As a leading North American provider of laboratory testing, regulatory consulting, and certification & audit services, Certified Group includes Food Safety Net Services (FSNS), FSNS Certification & Audit, Certified Laboratories, EAS Consulting Group, and Labstat International Inc. Certified Group provides analytical testing and regulatory guidance services in the food & beverage, dietary supplements & NHP, cosmetics, OTC, personal care, tobacco, nicotine, cannabis, and hemp industries.
We have embarked on an important journey to unify and strengthen our culture by living these core values: Start with the Customer, Drive to Deliver, Commit to Safety and Quality, and Believe in the Team - including believing in you.
We are seeking a Lab Services Supervisor
Job Summary: Responsible for completing and overseeing the training of all staff throughout the Laboratory while working closely with the Management Team. Responsibilities includes training and mentoring employees; evaluating training performance of assigned personnel, monitor training performance action plans for employees, improve operational efficiencies by focusing on thorough training; maintain harmony in the workplace and professional business demeanor at all times.
Essential Responsibilities:
* Supervise and perform laboratory training of new and current laboratory personnel to ensure compliance with FSNS Quality Manual, SOP's and quality control measures specified to maintain compliance with ISO 17025 guidelines
* Perform internal audits of training and ensure accurate performance and interpretation of test results
* Provide feedback for and administer laboratory personnel training reviews
* Directly address client needs as required and in collaboration with the Management Team. Oversee status of all results and reporting for clients on laboratory results as needed (including notification of out of specification results)
* Process samples when needed, and ability to perform all roles that report to supervisor
* Perform analyses in various laboratory areas, when needed
* Maintain a high degree of technical competence by reading scientific journals, attending professional workshops, and being aware of food industry issues and trends
* Work closely with the Operations and Technical Managers and assists when needed
* Assisting with managing priorities and schedule such that individual goals as well as team goals are achieved with encouraged participation in the Food Safety Net ServicesTeam
* Responsible for the safety of oneself and others working within their area
* Responsible for the completion of required Trainer qualification training
Education & Experience:
* Bachelor's degree in Life Science or related field
* Master's degree in Life Science or related field preferred
* Two years of analytical laboratory experience
* Or equivalent combination of education and experience
* Familiarity with GMP , OSHA guidelines, FDA, BAM, APHA, and Compendium methods and procedure
* Knowledge of LIMS and Microsoft Office Products software.
* One year of experience managing personnel
* Training in general laboratory practices
* Language Skills:
* Professional written and verbal communication and interpersonal skills.
* Mathematical Skills:
* Ability to understand and apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
* Reasoning Ability & Independent Judgment:
* Applies critical thinking to solve practical problems. Ability to interpret instructions furnished in written, oral, diagram, or schedule form.
Supervision:
* Supervision and oversight of up to 30 incumbents, dependent on Lab volume.
* Physical Demands/Work Environment:
* Dexterity of hands and fingers to operate a computer keyboard, mouse and to handle other communications/computer components
* Potential exposure to odors, fumes, airborne particles, hazardous chemicals, and microbiological pathogens
* Noise level varies from quiet to loud
* Temperature varies from hot to cold
* Interactive and fast-paced team oriented tasks
* Overnight Travel is required at the discretion of management
* Regularly lift and/or move up to 25 pounds.
* General Requirements:
* Strong organizational skills and ability to execute detailed tasks
* Ability to work a flexible schedule
* Work under stress with interruptions and deadlines
* Ability to think logically
* Required to wear appropriate personal protective equipment and clothing
* Responsible for the safety of oneself and others
What we Offer:
* Competitive wages
* Benefits package (Health, Vison and Dental).
* 401K Matching
* Social events
* Employee referral bonus program
* Employee recognition program
Monday-Friday
9:00 pm - 5:30 am
$41k-60k yearly est. 57d ago
Revenue Cycle Financial Services Supervisor - Manning - Billing and AR
El Rio Health 4.0
Tucson, AZ jobs
JOB PURPOSE: The Revenue Cycle Financial Services Supervisor is responsible for the direct supervision of billing, collections, and cash posting of all patient services. This position also oversees employee productivity and ongoing improvement of key revenue cycle indicators and compliance with third-party payer regulations.
These revenue cycle key indicators include but are not limited to: accounts receivable days, cash collections goals and posting, bad debt, denials, underpayment recovery, and contract management activities related to patient account management
Essential Job Functions:
Provides operational direction for all activities related to billing, and collections and posting of accounts receivables, ensuring processes are efficient and timely·
Routinely monitors reimbursement patterns and investigate any cash-flow issues for needed corrective actions to assure timely collection of accounts and achievement of established department goals ·
Monitors unbilled account reports to determine and implement necessary actions required to minimize the number and the dollar-value of accounts being held for statement production
Reconciles cash collections to the general ledger daily, weekly and monthly as appropriate.
Evaluates all employees during annual performance evaluations provides feedback to team members s ·
Works with Operations Trainer and Managers to ensure training around proper entry for patient registration and other data to ensure all information is collected that is needed for billing
Maintains knowledge of current regulations and policies of Federal, State and private payers; keeps impacted departments informed of changes, revisions, and updates
Stays abreast of the latest developments and trends in field of Patient Accounting by attending seminars/workshops and actively participating in interdisciplinary committees
Maintains confidentiality in all matters that include Patient Health Information and Employee Data
Works collaboratively with customers, other staff, team members
Promotes staff professionalism and performance with training and feedback.
Assists the manager in organizing, planning and implementing strategy
Maintains staff by recruiting, selecting, orienting and training employees; provides personal growth opportunities to staff.
Maintains a clean, safe, and hygienic work environment in compliance with all Policies and Procedures including but not limited to work areas, workstations, examination rooms, hand washing, infection prevention and control etc. for this position
Demonstrates an understanding of and proficiency with the application of all compliance and reporting requirements respective to Joint Commission Certification (JCC) standards.
Controls expenses by gathering and submitting budget information, scheduling expenditures, monitoring variances, and implementing corrective actions.
Completes operations by:
Organizing workflow to accomplish established objectives
Developing schedules
Delegating responsibility
Evaluating subordinates effectively
Implementing productivity standards
Resolving operations problems
Maintaining reference manuals
Administering necessary discipline
Minimum Education and Experience:
Associates Degree in a Finance or Data related field from an accredited college or university.
Three (3) years of supervisory experience; preferably in a billing or coding environment.
Five (5) years' of experience Accounts Receivable experience or Cash Management experience preferably with a Federally Qualified Health Center. .
Strong working knowledge of accounting/business principles, revenue cycle management, applicable Federal and State laws and regulations, Medicare and Medicaid rules and regulations, all aspects of third-party reimbursement policies and practices
If applicable, equivalent combination of education and experience may be considered, and must be directly related to the functions and responsibilities of the job.
Required Licenses, Certifications, and Registrations:
Level I fingerprint clearance card: current valid and in good standing or have applied for it within seven working days after beginning employment.
Employees in this position are required to have reliable transportation that can meet any operational reassignments of the organization during the workday. If an employee is driving during work hours, the employee is required to possess a valid driver's license and must comply with Arizona vehicle insurance requirements.
Preferred Education, Experience, Skills, Abilities:
Bachelors Degree in a Finance or Data related field from an accredited college or university.
Working experience with EPIC Reporting tools
Working experience with Electronic Health Record (EHR) systems, preferably Epic.
Five (5) years' supervisory experience; preferably in a healthcare environment
Seven (7) years' progressive experience in a revenue cycle or coding environment.
Bilingual (English/Spanish) with the ability to speak, read and write in both languages.
Reasonable accommodations may be made to enable individuals with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for sincerely held religious beliefs, observances, and practices to perform the essential functions of the job.
El Rio Health does not discriminate based on race, color, religion, sex (including pregnancy, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, or other non-merit-based factors. It is our intention that all qualified applicants be given equal opportunity and that selection decisions are based on job-related factors.
El Rio Health requires all employees to have a Level One Fingerprint Clearance card. A.R.S. 36.425.03. If the prospective employee does not possess this prior to hire, fingerprint application must be completed within 7 days post hire. Level One (1) Non-IVP Fingerprint Clearance card must be received within 30 days after applying for the fingerprint card.
All employees are strongly recommended to obtain and maintain vaccination status (i.e., as recommended by CDC and/or other public health agencies) to include an Influenza vaccination. Subject to exemptions and accommodations when required by law. (Policy: Adm-016 & Adm-045).
All employees are required to undergo drug testing prior to employment and will be subject to post-accident, reasonable suspicion, return to duty and follow up drug and alcohol testing in compliance with Federal and State regulations for alcohol and controlled substance testing. Employees in positions holding responsibility for the safety and welfare of others will also be classified as safety sensitive.
El Rio Health is a non-profit 501(c)(3) Federally Qualified Health Center (FQHC) and abides by all applicable federal Drug-Free Workplace standards. El Rio Health is an equal opportunity employer.