Customer Service Specialist
Laurens, SC jobs
Join our vibrant team as a Customer Service Specialist in our on-site Customer Contact Center! In this role, you'll handle a variety of high-quality customer service requests via phone, chat, secure message, and email. You'll focus on First Contact Resolution while managing risk for both the bank and the customer, consistently delivering exceptional service.
What You'll Do:
Customer Requests: Process check orders, stop payments, account maintenance, and check and statement requests.
Debit Card Support: Handle debit card maintenance requests, including limit increases, card closures/reorders, and travel notices.
Issue Resolution: Support and resolve complex debit card issues.
Online/Mobile Banking: Provide support and troubleshooting for both consumer and business customers.
Scorecard Goals: Meet and exceed personal scorecard goals contributing to the department's overall goals.
Exceptional Service: Create positive experiences for customers across all support channels.
Professional Interaction: Interact with customers and co-workers professionally and represent United Community Bank as “The Bank that Service Built.”
Mentoring: Assist with mentoring teammates and contribute to training resource material.
Specialized Support: Develop a specialized support niche as a Subject Matter Expert in one or more areas.
Sales Referrals: Actively seek, refer, and/or sell bank products and services that align with customer needs.
Training: Successfully complete all assigned training programs.
Product Knowledge: Maintain thorough knowledge of all bank products and services.
Attendance: Minimize absences to ensure team performance goals are met.
Other Duties: Perform other duties as assigned.
What We're Looking For:
1-3 years of banking, bank operations, retail, or customer service experience required.
1-3 years of experience in one or more bank operations functions preferred.
1-3 years of experience in retail or commercial banking preferred.
Previous Contact Center experience in any professional work environment is a plus.
Experience with email, chat, or other forms of electronic communication preferred.
Bilingual and/or fluent in Spanish both verbal and written is a plus.
Required Skills:
Proficient in Microsoft Office programs and standard office equipment.
Excellent interpersonal and communication skills.
Passion for delivering superior customer service.
Professional and welcoming telephone etiquette.
Strong verbal and written communication skills.
Strong computer and technology skills.
Ability to thrive in a high call volume, fast-paced work environment.
Skilled at handling and navigating customer complaints.
Ability to closely and accurately follow established processes and procedures.
Self-starter with team building and collaboration skills.
Ability to multi-task with strong emphasis on details and accuracy.
Strong analytical and problem-solving skills with sound judgment.
Ability to make informed decisions quickly and troubleshoot issues.
Commitment to achieving individual performance goals.
Successful completion of all Contact Center training programs.
Participation in all required compliance training.
Preferred Skills:
Bilingual and/or fluent in Spanish both verbal and written.
Working Environment and Physical Demands:
This is a full-time position that requires schedule flexibility to work evenings and weekends as needed.
Conditions of Employment:
Must be able to pass a criminal background & credit check
This is a full-time, non-remote position
FLSA Status:
Non-Exempt
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant based on race, color, sex, age, national origin, religion, sexual orientation, gender identity/expression, veteran status, disability, or any other protected class. Reasonable accommodations are available for individuals with disabilities.
Auto-ApplyContact Center Customer Service Specialist - PT
Laurens, SC jobs
Join our dynamic Customer Contact Center team and be the first point of contact for our valued customers. You'll handle a variety of customer service requests via phone, chat, secure message, and email, ensuring First Contact Resolution while managing risk for both the bank and the customer. Your role is crucial in delivering exceptional service and maintaining our reputation as "The Bank that Service Built."
What You'll Do
* Process Requests: Handle check orders, stop payments, account maintenance, and more.• Debit Card Support: Manage card issues, including limit increases, closures, reorders, and travel notices.• Technical Assistance: Provide support for Online/Mobile Banking and Bill Pay for both consumer and business customers.• Customer Interaction: Create positive experiences across all support channels.• Mentorship: Assist in mentoring teammates and contribute to training materials.• Specialized Support: Develop expertise in specific areas of support.• Sales and Referrals: Identify and recommend bank products and services that meet customer needs.• Training and Compliance: Complete all required training and stay updated on bank products and services.
Requirements For Success
* 1-3 years in banking, bank operations, retail, or customer service.• Previous Contact Center experience is a plus.• Experience with electronic communication (email, chat) preferred.• High school diploma or equivalent required.• Bachelor's degree in a relevant field or equivalent combination of education and experience preferred.• Proficiency in Microsoft Office and standard office equipment.• Excellent interpersonal and communication skills.• Passion for delivering superior customer service.• Professional and welcoming telephone etiquette.• Strong verbal and written communication skills.• Ability to thrive in a high call volume, fast-paced environment.• Skilled at handling customer complaints.• Ability to follow established processes and procedures accurately.• Self-starter with strong team collaboration skills.• Ability to multi-task with a strong emphasis on detail and accuracy.• Strong analytical and problem-solving skills.• Ability to make informed decisions quickly and troubleshoot issues effectively.• Commitment to achieving individual and team performance goals.
Conditions of Employment
Preferred Skills:• Bilingual and/or fluent in Spanish (verbal and written) is a plus.• Flexibility to work evenings and Saturdays.
Work Environment:• Work location within the UCB footprint.
Position Type:• Part-time with schedule flexibility to work evenings and weekends as needed.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant based on race, color, sex, age, national origin, religion, sexual orientation, gender identity/expression, veteran status, disability, or any other protected class. Reasonable accommodations are available for individuals with disabilities.
Pay Range
USD $32,146.00 - USD $45,185.00 /Yr.
Healthcare Customer Service Representative - CHR
Charleston, SC jobs
Credit Solutions of Lexington, KY is seeking to hire a full-time Customer Service Representative to assist patients in resolving their medical balances so they can focus on the healing process. If you have experience in healthcare billing and finance and want a career where you can actually make a difference, apply today!
Customer Service Representatives enjoy a competitive wage plus benefits! Our benefits include paid time off, holiday pay, company-paid life insurance, a 401k plan, health benefits, vision, and dental benefits. Additionally, we offer flexible schedules, multiple opportunities to participate in and support charitable organizations, and monthly employee activities and recognition.
ABOUT CREDIT SOLUTIONS
Founded in 2003, Credit Solutions provides tailored Extended Business Office (EBO) Solutions as well as a full range of Bad Debt Recovery and Account Resolution service throughout the United States. With a pledge of excellence, we strive to allocate the best resources, giving our talented staff of professionals the best tools in order to achieve the best results for our clientele.
What employees say about Credit Solutions:
"What I've enjoyed most in working at Credit Solutions, aside from the wonderful team I work with, is I am learning to help someone else change or reevaluate their mindset to overcome their own personal and financial obstacles that otherwise may have remained in their way." - Alicia R.
At Credit Solutions, we believe that our employees are our most valuable asset. In fact, we attribute our success as a company on our ability to recruit, hire, and maintain a positive and productive workforce. A happy employee is a productive employee and our benefits reflect how much we care. Additionally, we provide numerous employee appreciation activities and a referral bonus program. Join our dynamic team and find out why our employees voted us the "Best Call Centers to Work For in 2018-2024"!
A DAY IN THE LIFE AS A HEALTHCARE CUSTOMER SERVICE REPRESENTATIVE
As a Healthcare Customer Service Representative, you are the cornerstone of our organization and the first point of contact for our patients. This is why we give our Customer Service Representatives the training needed to help patients navigate the billing process and resolve their outstanding balances. Over the phone, you actively listen to patients and assist them in resolving their medical balances by negotiating and collecting payments.
Your empathetic nature and ability to quickly resolve problems while remaining positive is essential to your success. And, when challenging situations arise, you continue to offer excellent customer service as you resolve their billing issues. The knowledge that you've helped someone in their time of need is truly rewarding and the best part of your job.
QUALIFICATIONS
High school diploma or equivalent
Previous customer service experience
Experience in healthcare billing and finance
Understanding of HIPAA
Ability to learn new software quickly
Do you have a desire to help others and make a difference in the community? Are you a team player? Do you have professional communication skills? Can you provide great customer service over the phone? Are you an empathetic active listener? Do you have a positive can-do attitude? If so, you may be perfect for this position!
WORK SCHEDULE
Our Healthcare Customer Service Representatives enjoy flexibility through three schedule options: M-F 8:00 am - 5:00 pm, 8:30 am - 5:30 pm, and 9:00 am - 6:00 pm.
ARE YOU READY TO JOIN OUR TEAM?
If you have experience in customer service and healthcare billing and finance and feel that you would be right for this position, please fill out our initial 3-minute, mobile-friendly application. We look forward to meeting you!
Customer Support Specialist I: Bilingual
Greenville, SC jobs
Job Description
The position of Customer Support Specialist-Bilingual provides for efficient and effective service to Spanish-speaking customers, prospective customers and branch personnel via inbound telephone calls, email requests, secure messages, chat or other avenues approved by the Bank. The position provides first call resolution for all retail banking inquiries, some commercial inquiries, Online Banking (Retail and basic Business), Bankcard, Mobile Deposit and Bill Pay products. Service support also includes preparing stop payments, processing telephone transfer requests, and performing routine operational duties as directed. In addition to service support for these customers, potential cross-sell opportunities should be identified and referred to the Customer Support Specialist IIs and Senior Customer Support Specialists. Incoming calls are received from customers in multiple states. This incumbent should be a customer service oriented, fast learner and able to work in a fast paced environment and handle extremely confidential information.
We have two positions available:
Monday-Friday 7am-4pm (Work every other Saturday 9am-4pm)
Monday-Friday 11am-8pm (Work every other Saturday 9am-4pm)
Training Schedule: Monday-Friday 5 weeks from 9am-6pm
ESSENTIAL FUNCTIONS:
This position specializes in helping Spanish-speaking callers in Spanish.
Answers all retail and some basic commercial customer phone call inquiries including, but not limited to: account inquires; general loan inquiries; stop payment requests; address/account type changes; loan payment reversals; fee or charge reversals.
Returns customer phone messages from after hours.
Performs account transactions including, but not limited to: payments & transfers.
Assists customers with Telephone Banking inquiries including, but not limited to: password resets; basic system training; and basic troubleshooting.
Assists customers with Online Banking inquiries including, but not limited to: password resets; secure access code delivery/retrieval, basic system training; Mobile Deposit enrollment/check deposit; Bill Pay enrollment/payment processing, e-Statement enrollment, external transfers, personal financial management tools and overall troubleshooting.
Assists customers with Debit Card inquires including, but not limited to: new/replacement/ existing card activations/PIN sets/resets and travel maintenance, card reorders, card closures, temporary card limit increases and card status research/changes resulting from Fraud Alerts or lost/stolen cards. Completes customer card transaction disputes.
Researches and responds to secure/unsecure customer messages.
Serves as a resource for operations, policy and procedure information to associates and customers by remaining current on all new and existing products specific to the Customer Service. Keeps abreast of bank- wide changes and be able to communicate the impact to customers.
Provide, present and promote Service Excellence to all external and internal customers.
Completes training as assigned.
Completes annual compliance courses.
Adheres specifically to all corporate policies and procedures. Also adheres to Federal and State regulations and laws; including, the Bank Secrecy Act and the Anti-Money Laundering Act.
Adheres to all levels of our Service Excellence standards.
Performs other duties as required.
GENERAL QUALIFICATIONS:
Knowledge & Experience: These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this position. Individual abilities may result in some deviation from these guidelines.
High school diploma or general education degree (GED); or the equivalent combination of education and experience. Work related experience should consist of duties in a business environment. Educational experience, through in-house training sessions, formal school or financial industry related curriculum, should be business, financial industry or branch banking related.
Excellent verbal and written communication skills in both English and Spanish required.
Intermediate knowledge of Bank operations, products and services; related state and federal laws and regulations, and other Bank operational policies and procedures.
Excellent organizational and time management skills. Ability to work with minimal supervision. Ability to prioritize work and responses to customers.
Intermediate skills in computer terminal and personal computer operation; mainframe computer system; word processing, spreadsheets, web-based programs and specialty software programs.
Exceptional verbal, written and interpersonal communication skills with the ability to apply common sense to carry out instructions. Application of Active Listening to effect problem solving for customer inquiries.
Additional preferred skills include customer service, product knowledge, quality focus, problem solving, documentation skills, listening, phone skills, conflict resolution, information analysis, and multi-tasking.
Physical Demands/Work Environment: Vision, hearing, speech, dexterity, visual concentration. A valid driver's license is required. Must have the ability to stand, walk, sit and use hands and fingers. Must have the ability to work the hours and days required to complete the essential functions of the position, as scheduled. The environment is a professional office with standard office equipment.
Cognitive Requirements: Learning, thinking, concentration, ability to exercise self-control, ability to work in a customer relations' environment. Must be able to pay close attention to detail and be able to work as a member of a team. Must have the ability to interact effectively with co-workers and customers, and exercise self-control and diplomacy in customer and employee relations' situations. Must have the ability to exercise discretion as well as appropriate judgments when necessary.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Traveling Customer Service Rep, Upstate Area
Anderson, SC jobs
Are you a people person with a passion for providing top-notch service? Join SC State Credit Union as a Floating Customer Service Representative! This position offers the unique opportunity to engage with members from various branches, providing a dynamic work environment where no two days are the same.
Your dedication to exceeding customer expectations and problem-solving skills will shine in this role. Embrace the challenge of adapting to new settings and making a positive impact on members' financial journeys. Ready to elevate your customer service career with us?
ARE YOU EXCITED ABOUT THIS FLOATING CUSTOMER SERVICE REPRESENTATIVE JOB?
As a Floating Customer Service Representative at SC State Credit Union, you will travel between branches, assisting with various customer service tasks. The available position is based out of the Anderson area, with regular travel to all Upstate area locations and periodic travel to other branches including in Spartanburg, Clemson, Seneca and others!. Mileage is paid for out of town travel.
Your day-to-day responsibilities will include greeting members, processing transactions, resolving inquiries, and promoting credit union products and services. You will have the opportunity to build strong relationships with members and contribute to a positive service experience. Flexibility and adaptability are key traits for success in this role, as you navigate different branch environments and customer needs. Whether you're stationed at the teller line or assisting with account openings, your commitment to excellence and customer-centric approach will make a difference every day.
DOES THIS SOUND LIKE YOU?
To excel as a Floating Customer Service Representative at SC State Credit Union, you should possess excellent communication and interpersonal skills. Strong attention to detail is crucial for accurately processing transactions and handling member requests. A customer-centric mindset and the ability to problem-solve effectively will help you address inquiries and provide solutions efficiently. Adaptability and flexibility are key attributes as you navigate different branch locations and work with diverse teams.
Prior experience in customer service roles is beneficial but not required, as we provide comprehensive training to set you up for success. Enthusiasm for delivering exceptional service and a collaborative approach to teamwork will contribute to a positive work environment and satisfied members.
Benefit Package
State Credit Union offers an amazing benefit packages that includes the following and much more:
Health, RX, Dental, and Vision insurance
Matching 401k and Discretionary Profit Sharing
Employer Paid Long Term Disability
Paid Holidays
Paid Annual Leave and Sick Leave
Medical Flex Spending and Dependent Care Accounts
JOIN US!
If this sounds like the right job for you, don't wait - apply today to join our team.
IRA Customer Service Specialist
Charleston, SC jobs
The IRA Customer Service Specialist position is accountable for delivering exceptional customer service that exceeds IRA Owner expectations in all contact interactions. This position requires an advanced level of Traditional and Roth IRA knowledge and is primarily responsible for providing front-line call center and operational process support to IRA Owners. The IRA Customer Service Specialist processes applications, verifies documentation, processes distribution requests, rollovers from 401k plans, pulls fees, and replies to IRA owner inquiries.
Section 2: Job Functions, Essential Duties and Responsibilities
* Responsible for protecting, securing, and proper handling of all confidential data held by Ascensus to ensure against unauthorized access, improper transmission, and/or unapproved disclosure of information that could result in harm to Ascensus or our clients.
* Our I-Client service philosophy and our Core Values of People Matter, Quality First and Integrity Always should be visible in your actions on a day to day basis showing your support of our organizational culture.
* Provide technical and operational assistance to IRA Owners
* Assist all IRA Owners with back-office functions
* Interact directly with IRA Owners, answering questions and offer guidance regarding IRA accounts as well as the regulations surrounding them
* Process IRA Service Agreements
* Data input and verification of all customer information pertaining to the initial application
* Process distribution requests correctly and within the service levels defined within partner agreements and operational goals
* Scan all data into the optical imaging system
* Perform a variety of tasks related to opening, maintaining and closing out IRA accounts
* Take initiative to continuously develop skills and industry knowledge to enhance the value of all customer interactions
* Recommend and implement continuous improvements to back office processes identified through daily interaction with customers and internal operations teams
* Perform other duties and special projects as assigned
* Assist with other tasks and projects as assigned
Supervision
* N/A
Section 3: Experience, Skills, Knowledge Requirements
* Communication Skills - Communicates regularly with both peers and colleagues in other business units. Demonstrates ability to document procedures that are clear and easy to understand. Effectively communicates with clients on specific tasks.
* Technical Knowledge - Minimal ERISA knowledge or job specific technical knowledge required. Demonstrates proficiency of assigned tasks underpinning operational function.
* Problem Solving- Effectively solves problems with direction utilizing resources/procedures for a specific process, with a defined resolution.
* Detail Oriented Vs. Big Picture- Generally focuses and considers details on specific tasks while aware of the identified implications to the entire process associated with the task.
* Conflict Resolution - Addresses conflicts within team (direct circle of influence) related to tasks/processes for which they have direct ownership.
* Training/Mentoring - Is generally trained/mentored and has the ability to train a fellow associate on specific tasks.
* Risk Taking/Decision Making - Makes decisions on a participant or plan level transaction based on precedent (assistance may be required).
* Planning/Organizing - Generally plans 1-2 days in advance in order to meet specific tasks as defined. Generally planning for self only and vacation back-up as needed. Organized so that specific items can consistently be retrieved quickly.
* Time Management/Prioritization - Works most efficiently with a pre-defined schedule or set of existing priorities, but able to be effectively flexible if a situation calls for it. Needs assistance dealing with conflicting priorities. Capable of managing individual tasks
* Work Style - Works well independently on specific tasks. Requires some direction in more complicated or out of the box tasks. Able to develop and maintain rapport with others, demonstrates inclusiveness and respect for others.
* Initiative/Work Ethic - Completes daily work as assigned. Will seek out opportunities to assist peers with daily volumes. Independently identify areas of processing that could be improved and acted upon. Will take on additional departmental responsibilities when assigned.
* Bachelor's degree in business is preferred or industry related work experience to commensurate to the position
* Knowledge of financial services industry and IRA products
* Proficiency with PC's including Microsoft Office software applications
* Certified IRA Services Professional (CISP) a plus
We are proud to be an Equal Opportunity Employer
Be aware of employment fraud. All email communications from Ascensus or its hiring managers originate ****************** ****************** email addresses. We will never ask you for payment or require you to purchase any equipment. If you are suspicious or unsure about validity of a job posting, we strongly encourage you to apply directly through our website.
For all virtual remote positions, in order to ensure associates can effectively perform their job duties with no distractions, we require an uninterrupted virtual work space and there is also an expectation of family care being in place during business hours. Additionally, there is an internet work speed requirement of 25 MBps or better for individual use. If more than one person is utilizing the same internet connection in the same household or building, then a stronger connection is required. If you are unsure of your internet speed, please check with your service provider. Note: For call center roles specifically, it is a requirement to either hardwire your equipment directly to the internet router or ensure your workstation is in close proximity to the router. Please ensure that you are able to meet these expectations before applying.
Ascensus provides equal employment opportunities to all associates and applicants for employment without regard to ancestry, race, color, religion, sex, (including pregnancy, childbirth, breastfeeding and/or related medical conditions), gender, gender identity, gender expression, national origin, age, physical or mental disability, medical condition (including cancer and genetic characteristics), marital status, military or veteran status, genetic information, sexual orientation, criminal conviction record or any other protected category in accordance with applicable federal, state, or local laws ("Protected Status").
Phone Banker, Credit Union Customer Service Rep
Columbia, SC jobs
Join our dedicated team at SC State Credit Union in Columbia, South Carolina, as a Full Time Customer Service Representative. This onsite position offers an exciting opportunity to connect with a diverse member base and make a meaningful impact by providing exceptional service. You'll be part of a high-performance culture where excellence and customer-centricity are at the forefront of everything we do. You can enjoy the benefits of working in a supportive environment that values your skills and contributions.
Become a trusted resource for our members and help us foster a community of financial success and accessibility.
Your day as a Customer Service Representative
As a new Customer Service Representative at SC State Credit Union, your daily expectations will include assisting members with their inquiries and transactions in, ensuring clarity and understanding in every interaction. You will be responsible for addressing member needs efficiently, whether that involves account inquiries, or resolving issues. Engaging with members over the phone, you'll deliver personalized service while maintaining a positive and professional demeanor. You'll also collaborate with team members to enhance service delivery and uphold our standards of excellence. Regularly updating your knowledge of our products and services is essential, allowing you to provide accurate information and recommendations.
Your role will be key in nurturing relationships and fostering customer loyalty, contributing to a member-focused experience at SC State Credit Union.
Requirements for this Customer Service Representative job
To be successful as a Customer Service Representative at SC State Credit Union, several key skills are essential. First, strong verbal and written communication skills will enable you to effectively assist a diverse member base. Active listening is crucial, as it allows you to fully understand member needs and provide tailored solutions. A high level of empathy will help you connect with members, making them feel valued and understood. Additionally, problem-solving abilities are important for addressing inquiries and resolving issues promptly.
You should possess a professional demeanor and adaptability, as you'll be working in a dynamic environment with varying member needs. Lastly, time management and organizational skills will help you efficiently handle multiple tasks while maintaining a focus on delivering exceptional customer service.
Benefits:
Comprehensive benefits package that includes Medical, Dental, Vision, Prescription and Life Insurance
401K with employer matching contributions
Tuition Reimbursement
Federal Reserve Banks Holiday Schedule
And more!
Join our team today!
If this sounds like the right job for you, don't wait - apply today to join our team. We look forward to hearing from you!
Customer Service Rep
Spartanburg, SC jobs
Join SC State Credit Union as a Full-Time Customer Service Representative in Spartanburg, where you'll play a vital role in enhancing the financial well-being of our members. This is an exciting opportunity to engage with a diverse clientele, providing personalized banking solutions that truly make a difference in their lives. Your commitment to excellence in service will be valued, as you'll be part of a team that prioritizes customer-centricity in every interaction.
At SC State Credit Union, you'll have the chance to grow your skills and knowledge in the dynamic credit union industry. Experience the satisfaction of fostering long-lasting relationships and contributing to a high-performance culture. Embrace the challenge and reward of empowering others financially and making a real impact in your community.
Don't miss the chance to be part of a team that celebrates smart, innovative solutions for our members.
Your day to day as a Customer Service Rep
As a Full-Time Customer Service Representative at SC State Credit Union, your day-to-day responsibilities will involve engaging directly with members to provide exceptional service and support. You will take inbound calls, address inquiries, and resolve issues efficiently, ensuring a seamless banking experience. You will assist members with account management, including deposits, withdrawals, and loan inquiries, while offering tailored financial solutions based on their needs. Expect to navigate our internal systems for accurate data entry and record maintenance, all while adhering to quality standards and compliance regulations. A crucial part of your role will be identifying opportunities to educate members about our products and services, fostering a deep understanding of their financial options.
Additionally, collaborating with colleagues will be essential to promote a cohesive team environment dedicated to our core values.
What matters most
To excel as a Full-Time Customer Service Representative at SC State Credit Union, certain skills and experiences are essential. First and foremost, a background in retail or customer service is required, as your ability to engage and connect with members will directly impact their satisfaction and loyalty. While experience in a bank or financial institution is preferred, a strong willingness to learn and adapt to the financial services landscape is equally important.
Effective communication skills are crucial, enabling you to convey complex information clearly and concisely. You should be comfortable using various software tools for managing customer inquiries and maintaining accurate records. Attention to detail and strong problem-solving abilities will help you address member issues efficiently and accurately.
Finally, a customer-centric mindset will ensure that you consistently prioritize members' needs, aligning with our commitment to excellence in service.
Knowledge and skills required for the position are:
Retail and/or Customer Service experience required
Bank and/or financial institution experience preferred.
Make your move
If you have these qualities and meet the basic job requirements, we'd love to have you on our team. Apply now using our online application!
Customer Service Representative
Columbia, SC jobs
Palmetto State Glass is a leading, commercial glass company with multiple locations throughout South Carolina. We are looking for a motivated individual with a keen attention to detail to join our growing team! We offer competitive pay, excellent benefits, vacation and holiday pay, and an enjoyable work environment.
Job responsibilities:
Providing excellent customer service
Setup of new customers in software system
Ensure service work orders, quotes and warranty tickets are complete
Ensure quotes and warranties are handled timely
Tracking purchase orders
Verify work order pricing is accurate
Invoice service upon completion
Collect COD's
Maintain service invoice files
Assist with scheduling service work
Maintain accurate prospect and customer lists
Provide reports on open tickets and monitors material arrival
Assist with marketing projects
Qualifications:
One year experience in customer service
Excellent communication skills
Drive and motivation to succeed
Great attendance
Experience with Excel, Word and PowerPoint
Attention to detail
Valid, clear SC driver's license
Customer Service Representative
Hampton, SC jobs
Job Description
The CSR role is to provide exceptional service to our clients and potential clients. They should be knowledgeable to banking products and services, handle inquiries and resolve issues while protecting the Bank's image.
Essential Job Functions:
Assist clients with account related requests: account opening, funds transfers, stop payments, wire requests, issuing cards, safety deposit boxes, ordering checks and online banking.
Research and resolve customer problems and act as a liason between other departments when necessary.
Follow all Bank and Regulatory Compliance.
Other duties as requested.
Education, Experience and Certifications :
High School Diploma
Abilities, Skills and Work Conditions:
Written and oral communication skills, task management, and organizational skill are a must.
Teamwork skills.
Working knowledge of Bank policies and regulations.
Powered by ExactHire:186864
Customer Support Center Representative
Aiken, SC jobs
The Customer Support Center Representative is responsible for delivering exceptional service to bank customers by telephone and online chat in an efficient, accurate, and professional manner. The Representative provides account information, researches and resolves customer requests, troubleshoots online banking access issues, and performs a variety of account maintenance functions. The role also includes identifying customer needs and recommending appropriate bank products and services.
Requirements
The Customer Support Center operates seven days a week, aligned with 7-day branch schedules. Agents are scheduled to work weekdays and Saturdays on a rotating basis; with Sunday coverage offered on a volunteer basis only. Flexibility in scheduling, including evenings and weekends, is required to meet customer and operational needs.
Competitive salary and benefits package available. EEO.
Salary Description minimum $18.00 per hour
Recovery Center Customer Service Representative - Newberry, SC
Newberry, SC jobs
Join the 1st Franklin team in our Recovery Center location. We are looking for an individual who is open-minded and focused with a team player mentality. This position works closely with Branch Operations and the court system utilizing professionalism, patience, curiosity, a results-orientation, to perform responsibilities. Principal Accountabilities and Key Activities
Process and file suits in various state courts
Prepares and processes documents for filing legal action through the court system
Conducts follow-up communication with court system on progress of action filed
Resolve issues with court system for documents improperly filed
Obtains contact information for us in collections and recovery efforts
Performs a wide variety of clerical duties
Education, Qualifications and Experience
High School Diploma or equivalent
Serving our customers by working onsite at the Recovery Centers location(s) is an essential function of this job (working from home is not permitted under any circumstances)
Demonstrate the ability to analyze relevant information and apply individual judgment
Advanced interpersonal relationship skills at a variety of levels and greatly differing social and business settings
Ability to maintain confidential business and personal information
Action and result focused
Strong communication skills (verbal / written)
Proficient with MS Office Suite products
Must possess a valid driver's license and the ability to operate an automobile
1
st
Franklin Financial Corporation has been a family run company for over 80 years. Our goal is to provide financial solutions across our footprint. Today we have over 350 offices across the Southeast and continue to expand into new territory. We offer you the potential to earn an annual salary. To support your growth, we also offer training programs and other developmental opportunities for employees. Benefits include competitive pay, bonus potential, medical, dental, vision, 401(k), paid time off, paid holidays, and paid volunteer time.
Customer Service Representative
Anderson, SC jobs
Job Type: Full-Time
Are you passionate about cars and providing top-notch customer service? Do you thrive in a fast-paced, customer-focused environment? If so, we want YOU to join our team as a Product Specialist!
About the Role:
As a Product Specialist, you will be the expert on our vehicle lineup, guiding customers through the car-buying experience with professionalism and enthusiasm. This role is not just about selling cars-it's about delivering an outstanding customer experience through in-depth product knowledge, excellent service, and consistent follow-up.
Responsibilities:
• Master product knowledge on all makes and models, including features, technology, and benefits.
• Provide a friendly, no-pressure shopping experience for customers.
• Guide customers through vehicle selection based on their needs and preferences.
• Conduct test drives and demonstrate vehicle features.
• Follow up with potential and existing customers to ensure satisfaction.
• Stay up to date on industry trends, dealership promotions, and incentives.
• Work closely with the sales and finance teams to facilitate smooth transactions.
What We Offer:
• Competitive pay with performance-based bonuses.
• Ongoing training and development opportunities.
• A team-oriented, supportive work environment.
• Employee discounts on vehicles and services.
• Opportunity for career growth within a thriving dealership.
What We're Looking For:
• Passion for automobiles and customer service.
• Strong communication and interpersonal skills.
• Ability to learn and retain detailed product knowledge.
• A positive attitude and team-player mindset.
• Prior sales or customer service experience is a plus, but not required!
Join us and be part of a team that values excellence, integrity, and customer satisfaction. Apply today and start your journey with Hyundai of Anderson!
Customer Service Representative
Anderson, SC jobs
Job Description
Job Type: Full-Time
Are you passionate about cars and providing top-notch customer service? Do you thrive in a fast-paced, customer-focused environment? If so, we want YOU to join our team as a Product Specialist!
About the Role:
As a Product Specialist, you will be the expert on our vehicle lineup, guiding customers through the car-buying experience with professionalism and enthusiasm. This role is not just about selling cars-it's about delivering an outstanding customer experience through in-depth product knowledge, excellent service, and consistent follow-up.
Responsibilities:
• Master product knowledge on all makes and models, including features, technology, and benefits.
• Provide a friendly, no-pressure shopping experience for customers.
• Guide customers through vehicle selection based on their needs and preferences.
• Conduct test drives and demonstrate vehicle features.
• Follow up with potential and existing customers to ensure satisfaction.
• Stay up to date on industry trends, dealership promotions, and incentives.
• Work closely with the sales and finance teams to facilitate smooth transactions.
What We Offer:
• Competitive pay with performance-based bonuses.
• Ongoing training and development opportunities.
• A team-oriented, supportive work environment.
• Employee discounts on vehicles and services.
• Opportunity for career growth within a thriving dealership.
What We're Looking For:
• Passion for automobiles and customer service.
• Strong communication and interpersonal skills.
• Ability to learn and retain detailed product knowledge.
• A positive attitude and team-player mindset.
• Prior sales or customer service experience is a plus, but not required!
Join us and be part of a team that values excellence, integrity, and customer satisfaction. Apply today and start your journey with Hyundai of Anderson!
Facilities and Branch Services Specialist
Spartanburg, SC jobs
Description Are you ready to play a key role in shaping the growth and success of our branch network? As a Branch Services & Real Estate Specialist, you will support the Branch Services Manager in lease negotiations, site selection, branch relocations, and operational support for our nationwide locations. This position blends commercial real estate expertise with branch operations, giving you the opportunity to impact both our expansion strategy and day-to-day success of our branch network. If your background includes managing numerous commercial real estate projects in a multi-state environment then Come Begin Your Story as Branch Services & Real Estate Specialist. If your background includes managing numerous commercial real estate projects in a multi-site environment then Come Begin Your Story as “Branch Services & Real Estate Specialist”. What You Will Do:
Assist with identifying and recommending site locations for new and relocating branches by gathering and analyzing market data, coordinating with local brokers, and assessing operational needs.
Lead and support lease negotiations with landlords to secure favorable terms.
Partner with internal teams and external vendors to coordinate branch relocations, remodels, and key operational needs (includes managing timelines, approvals, and vendor deliverables).
Oversee branch signage and branding to ensure compliance with corporate, legal, and marketing standards.
Monitor and evaluate branch supply and service portals for efficiency, pricing, and availability.
Provide support to lease administration and branch operations teams to ensure consistency and smooth processes across all sites.
Manage limited facility-related needs such as coordinating routine branch maintenance or verifying completion of work.
What We Are Looking For:
3 - 5 years of experience in commercial real estate, branch operations, or lease administration in a multi-state environment.
Experience negotiating leases, coordinating projects across multiple locations, and working with brokers and vendors.
Strong organizational skills with attention to detail and the ability to manage multiple priorities.
Solid computer skills (MS Office Suite); ability to learn layout/design software (GIZA).
Excellent written and verbal communication skills; Spanish a plus.
A process-oriented mindset with the ability to build workflows and standard procedures.
What We Offer: TOP-of-the-line training - We are committed to helping you build a solid foundation and do your job to the best of your abilities. An EXCELLENT benefits bundle that includes medical insurance (minimal cost to the employee), dental, life insurance, short-and long-term disability, profit sharing, 401k with company matching, and paid sick, holiday, and vacation time. Community Service - As a company, we are pro-active members of the community. We make ongoing contributions to charities, local food banks, educational institutions, and more. Growth Potential - We believe in fostering our employees' talents and providing a pathway for their individual career story. We are a leader in the financial services industry since 1955, and proudly provide easy and safe installment loans and income tax preparation to the communities where we operate. Thanks to our conveniently located branches, we are honored to provide personal service from people our customers know they can trust. At Security Finance, it is about being good stewards of our community, helping neighbors in times of need, and treating customers with the respect they deserve. Come Begin Your Story! Apply today! This position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be evaluated and will not automatically disqualify the candidate.
Auto-ApplyCustomer Service Representative
Ridgeland, SC jobs
Do you thrive on making a positive, lasting impact on people?
Do you have customer service experience?
Are you looking for an opportunity to learn a new industry, with paid on the job training?
Do you want multiple opportunities to advance your career?
Do you want to work in an open, office environment?
You're the first face customers see and the most important memory, because you'll be the one who helps them, over the phone and in-person, when they have a financial need. No prior finance experience required - just bring your customer centric attitude and we'll teach you the rest!
In this role, you can expect to:
Provide outstanding customer service both on the phone and in-person.
Market for new and continued customer business.
Prepare and process loans and income tax returns.
We offer:
TOP-of-the-line training, with pay increase incentives, which includes hands-on and online training. We are committed to helping you build a solid foundation and do your job to the best of your abilities.
An EXCELLENT benefits bundle that includes medical insurance (minimal cost to the employee), dental, life insurance, short-and long-term disability, profit sharing, 401k with company matching, and paid sick, holiday, and vacation time.
Monthly Bonus Potential - You have the ability to earn a monthly bonus when your team meets your branch goals!
Community Service - As a company, we are pro-active members of the community. We make ongoing contributions to charities, local food banks, educational institutions, and more.
Growth Potential - We believe in fostering our employees' talents and providing a pathway for their individual career story.
We are a leader in the financial services industry since 1955, and proudly provide easy and safe installment loans and income tax preparation to the communities where we operate. Thanks to our conveniently located branches, we are honored to provide personal service from people our customers know they can trust. At Security Finance, it is about being good members of our community, helping neighbors in times of need, and treating customers with the respect they deserve.
Come Begin Your Story! Apply today!
Auto-ApplyCustomer Service Representaive
Charleston, SC jobs
Your Opportunity
Customer Service Representative TitleMax
Mount Pleasant, SC
As a Customer Service Representative (CSR), you'll help people in your community access the financial solutions they need-right when they need it the most. You'll play a pivotal role in our high-performance environment by building connections with our diverse customer base and processing transactions (i.e. check cashing, money transfers, and customer payments) while providing exceptional in-store experiences.
Many of our senior leaders launched their careers in this dynamic entry level position, so rest assured you'll be offered hands-on training, coaching, and development as we invest in your long-term success. If you're looking for an opportunity to advance at a fast-growing, profitable, impact-driven company, then read on!
What We Offer
Compensation
The hourly wage for the position is $14 per hour. The hourly rate is just one of many elements that make up our Total Compensation package.
Benefits & Perks*
Paid on-the-job training and a comprehensive new hire program.
Access to a robust learning management system, full of e-learning modules to help boost your professional and personal development.
Cross brand training that enables you to move into opportunities at any one of our eleven brands across the country.
Enrollment in a Key Holder Program designed to establish and enhance leadership potential for promotion.
Performance-based career advancement.
Educational Reimbursement Program.
Multiple coverage choices for medical insurance, all include telemedicine and medical spending account options (HSA/FSA).
Traditional 401(k) and Roth 401(k) Retirement plan with a generous Company match program.
Company-Sponsored Life and AD&D Insurance.
Basic and Enhanced Voluntary benefits so you may choose the right coverage at the right price for you and your family. Plans include dental, vision, short-term and long-term disability plans, supplemental life and AD&D insurance, accident, critical illness, hospital indemnity, ID theft protection, legal services program, and pet insurance.
Free access to mental health resources, life coaching, and more for you and your family members through our Employee Assistance Program.
Free access to exclusive discounts from nationwide and local retailers through our Discount Marketplace.
Paid time off that grows with you, starting with 12 days in your first year.
*Based on current benefit offering, which is subject to change with or without notice. Certain benefits are subject to the terms and conditions of the governing plan documents which should be consulted for additional details and eligibility requirements.
What You'll Do - Essential Duties and Responsibilities
Connect with customers to cultivate lasting relationships that drive repeat business.
Review, validate, and process customer transactions with accuracy.
Maximize customer success by offering personalized financial services that fit their lifestyle.
Enter and maintain customer information with precision and integrity into a Point of Sale (POS) system.
Build new business by completing daily call campaigns.
Assist in customer account management and collections by accepting payments and managing customer appointments.
Perform duties outside of the office, where applicable, including on site vehicle appraisals, store errands, and external marketing. Participate in in-store and community events.
Maintain internal and external store appearance and meet cleanliness standards to enhance customer experience.
Maintain office security protocols and conduct proper opening and closing procedures, including management of vault and cash drawer, as needed.
Uphold compliance with Company policies and procedures, and all relevant local, state, and federal laws and regulations.
Engage in ongoing training and stay current on product and process changes.
Work efficiently in a dynamic and fast-paced environment and effectively navigate multiple tasks with ease to meet individual and team performance standards.
Conduct additional tasks as directed by leadership.
Maintain a full-time work schedule with regular, in-person attendance, including weekends. A full-time work schedule for this position includes, at a minimum, 40 hours per week.**
**Store hours, schedules, and/or the minimum number of hours required for this position may be subject to change by brand and at the sole discretion of the Company. Speak with your recruiter about the most up-to-date requirements.
What We're Looking For - Qualifications and Skills
A high school diploma or equivalent.
Excellent verbal and written communication skills, plus professional demeanor with customers and colleagues.
Meticulous attention to detail and ability to accurately enter data.
Proficiency in using phones, POS system, Microsoft Office, and other computer systems.
Must be at least 18 years of age (19 in Alabama).
Valid driver's license, auto insurance, and personal vehicle to use throughout the workday (mileage compensated).
Background check required. All background checks are conducted, and their results are considered, in accordance with applicable law.
The ability to meet the physical demands of this position, which frequently includes remaining in a stationary position, including standing up to 90% of the time; moving and transporting up to 25 pounds; moving inside and outside of the store; and operating mechanical controls, such as a keyboard.
Nice to Haves - Preferred Qualifications and Skills
Experience in check cashing, document verification, and/or money order processing.
Prior cash handling, cash drawer/vault management experience.
Bilingual (English/Spanish) is a plus and may be required for certain locations.
Workplace Awards & Recognition
We are honored to be recognized as a Military Friendly Employer and Military Friendly Spouse Employer for four consecutive years and have received designation as a Top Employer for Hispanic and Latinos by HLPA in 2023, 2024, and 2025. Additionally, we have been named one of America's Greatest Workplace in Financial Services 2025 by Newsweek.
Our Purpose
The Community Choice Financial Family of Brands ("CCF" or the “Company”), is one of the largest consumer specialty finance organizations in the U.S. We provide our customers, Team Members, and communities the Power of Choice with over 10 brands represented in more than 1,500 brick-and-mortar stores serving 24 states and online product offerings in 20 states. Community Choice Financial Family of Brands is steadfast in our commitment to help people across the country get access to the short-term financial services they need when they need it the most.
Think you'll thrive here? Learn more at *************************************************
The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor is it intended to be an all-inclusive list of the skills and abilities required to do the job. The Company may, at its discretion, revise the job description at any time, and additional functions and requirements may be assigned by supervisors as deemed appropriate. Requirements, skills, and abilities included have been determined to illustrate the minimal standards required to successfully perform the position.
Important: The Community Choice Financial Family of Brands will never ask you for banking or other payment information at any point during the interview or hiring process, nor will we conduct an interview via text message. Any official email correspondence will come from the *****************. In-store positions are in person only.
The Community Choice Financial Family of Brands is committed to providing an inclusive workplace free of discrimination based on race, color, religion, sex, age, national origin, military status, disability, pregnancy, sexual orientation, gender identity or expression, genetic information or any other characteristic protected by applicable law. Candidates of all backgrounds are encouraged to apply. CCFI Companies, LLC is an equal-opportunity employer.
Auto-ApplyContact Center Member Service Representative
Irmo, SC jobs
The Contact Center Member Service Representative is responsible for delivering accurate, professional, and solution-focused service to members. Responsibilities include assisting members over the phone, providing information about credit union products and services, and conducting account research. Additional tasks may involve opening prime share, share draft, and club accounts, performing necessary file maintenance, and assisting with payroll and account changes. The role requires maintaining up-to-date knowledge of and adherence to security procedures and internal controls. Other duties may be assigned as needed.
Responsibilities
Solution Oriented:
Professionally and proactively helps members in achieving their financial objectives with guidance and advice.
Helps members anticipate potential problems, offering suggestions and possible solutions.
Being oriented towards recognizing members' needs. This ability will be developed in associates over time as they continue to learn more about Palmetto Citizens and financial services.
Works with members and co-workers in Branches and Departments to resolve potential problems to create a positive member solution.
Product Promotion:
Understands members' needs and professionally promotes appropriate credit union products and services.
Promotes new prime share, additional savings, share draft, and other accounts and refers members to open the accounts.
Has strong Palmetto Citizens product knowledge. This ability develops over time as associates learn and apply their knowledge when working with members.
Enhances member service usage of Palmetto Citizens products.
Remote Banking:
Always deliver assistance in a safe and secure manner. Knowing the member and the depth of their relationship.
Always professional and pleasant in handling member transactions. Receives transfers by phone, or by mail; transacts check withdrawals; provides cashier's checks, and any other service within their authority.
Completes all necessary file maintenance documents, and orders checks for members, as appropriate.
Has authority to permit availability of funds for checks up to a predetermined amount without further approval.
Qualifications
High School Diploma or equivalent is required.
Previous customer service experience preferred.
Previous contact center experience preferred.
Bilingual candidates a plus.
Equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities.
Auto-ApplyMember Service Representative (Full-Time) - Parris Island
Islandton, SC jobs
To provide members and prospective members the full range of products and services offered by Navy Federal Credit Union including depository accounts such as checking, savings, certificates, IRA, revocable trust and estate accounts; Lending products; and credit/debit cards. To perform moderately complex platform banking functions under supervision while developing confidence and function independence in the role.
This position is eligible for the TalentQuest employee referral program. If an employee referred you for this job, please apply using the system-generated link that was sent to you.
Experience in building effective relationships through rapport, trust, diplomacy, and tact
Effective research, analytical, and problem-solving skills
Experience working independently and in a team environment
Experience maintaining composure in a high-production and changing environment
Experience navigating multiple systems efficiently and adapt to evolving technologies
Effective skill exercising sound judgment and make informed decisions
Ability to embrace and support change initiatives in a dynamic and continuously evolving environment
Effective verbal and written communication skills to engage with members and colleagues
Working knowledge of deposit and loan products, services, and operational procedures
Experience in customer service, preferably in banking or a financial institution
Desired Qualifications
Working knowledge of deposit and loan products, services, and operational procedures
Experience in customer service, preferably in banking or a financial institution
Hours: Available Monday - Saturday, hours based on business needs.
Location: Building 202 Blvd DeFrance, MCRD Parris Island, South Carolina 29905
Based upon business needs, this position may require working at or transferring permanently to neighboring branches within a reasonable commuting distance.
*Candidates who complete an application for the position will be sent a required online assessment to the email address listed in the application. Please be sure to check your spam and junk folders if you do not see the email in your inbox. Completing the assessment is critical to ensure that your application is considered, so please be sure to complete the assessment. To receive assistance in resolving any technical issues with your assessment, please contact our Infor assessment support team at
****************************
.
Provide basic counseling on available products and services to meet member needs
Assist members with opening and maintaining deposit accounts, loans, and other financial products
Research and resolve basic account discrepancies and service requests
Identify opportunities to cross-service products and enhance member relationships through education
Understand and comply with all relevant federal and institutional regulations related to financial products and services
Support team members by sharing knowledge and best practices as experience grows
Ensure cash and other negotiable instruments are handled properly and securely
Process routine transactions, including deposits, withdrawals, loan payments, and check cashing
Perform other duties as assigned
Auto-ApplyMember Service Representative (Full-Time) - Parris Island
Islandton, SC jobs
To provide members and prospective members the full range of products and services offered by Navy Federal Credit Union including depository accounts such as checking, savings, certificates, IRA, revocable trust and estate accounts; Lending products; and credit/debit cards. To perform moderately complex platform banking functions under supervision while developing confidence and function independence in the role.
This position is eligible for the TalentQuest employee referral program. If an employee referred you for this job, please apply using the system-generated link that was sent to you.
* Provide basic counseling on available products and services to meet member needs
* Assist members with opening and maintaining deposit accounts, loans, and other financial products
* Research and resolve basic account discrepancies and service requests
* Identify opportunities to cross-service products and enhance member relationships through education
* Understand and comply with all relevant federal and institutional regulations related to financial products and services
* Support team members by sharing knowledge and best practices as experience grows
* Ensure cash and other negotiable instruments are handled properly and securely
* Process routine transactions, including deposits, withdrawals, loan payments, and check cashing
* Perform other duties as assigned
* Experience in building effective relationships through rapport, trust, diplomacy, and tact
* Effective research, analytical, and problem-solving skills
* Experience working independently and in a team environment
* Experience maintaining composure in a high-production and changing environment
* Experience navigating multiple systems efficiently and adapt to evolving technologies
* Effective skill exercising sound judgment and make informed decisions
* Ability to embrace and support change initiatives in a dynamic and continuously evolving environment
* Effective verbal and written communication skills to engage with members and colleagues
* Working knowledge of deposit and loan products, services, and operational procedures
* Experience in customer service, preferably in banking or a financial institution
Desired Qualifications
* Working knowledge of deposit and loan products, services, and operational procedures
* Experience in customer service, preferably in banking or a financial institution
Hours: Available Monday - Saturday, hours based on business needs.
Location: Building 202 Blvd DeFrance, MCRD Parris Island, South Carolina 29905
Based upon business needs, this position may require working at or transferring permanently to neighboring branches within a reasonable commuting distance.
* Candidates who complete an application for the position will be sent a required online assessment to the email address listed in the application. Please be sure to check your spam and junk folders if you do not see the email in your inbox. Completing the assessment is critical to ensure that your application is considered, so please be sure to complete the assessment. To receive assistance in resolving any technical issues with your assessment, please contact our Infor assessment support team at ****************************.
Auto-Apply