Director of Healthcare Staffing Operations
Sioux City, IA jobs
Director of Healthcare Staffing Operations (Hybrid - 1 Day/Week in Sioux City)
Prime Physicians - North Sioux City, South Dakota, United States
Prime Physicians is seeking a Director of Healthcare Staffing Operations to lead end-to-end operations across our healthcare staffing and services programs. This is a hybrid role requiring on-site presence in Sioux City one (1) day per week, with the remaining work performed remotely.
The ideal candidate brings deep agency-side experience, operational rigor, and a builder's mindset to scale multi-state programs-especially those serving federal clients.
Must-Have (Non-Negotiable)
8+ years of experience working at a healthcare staffing firm (agency). No exceptions.
Nice to Have
Registered Nurse (RN) background - preferred but not required
Federal client experience (IHS, VA, DHA, HHS) - preferred but not required
MBA or other master's degree - a plus, not required
Job Overview
You will own day-to-day and strategic operations for our healthcare staffing contracts, ensuring on-time, compliant delivery while driving margin, fill rate, and retention. This role reports to senior leadership and partners closely with Business Development, Finance, and Compliance.
Key Responsibilities
Operational Leadership: Oversee Program Managers and Credentialing teams; set goals, coach, and hold teams accountable to SLAs/KPIs (submittals→interviews→starts, time-to-fill, show rate, retention, gross margin).
Contract Operations: Lead all operations for federal contracts related to healthcare staffing and services; ensure adherence to contract terms, deliverables, reporting cadence, and change orders.
Workforce Delivery: Drive workforce planning, requisition prioritization, and fill strategy across Nursing, Allied, APPs, and Physicians; resolve escalations rapidly.
Credentialing & Compliance: Ensure Joint Commission/CMS compliance, state/federal requirements, background/I-9/E-Verify, immunizations, licenses, certifications; partner with QA on audits.
Process & Systems: Improve SOPs, playbooks, and handoffs across recruiting → credentialing → onboarding → timekeeping/payroll; optimize ATS/CRM usage (Ceipal preferred) and reporting.
Stakeholder Management: Serve as the executive point of contact for client program leads; run QBRs, performance reviews, and corrective action plans.
Financial Discipline: Monitor bill/pay stewardship, pricing, discounts, write-offs; forecast starts, revenue, gross margin; collaborate with Finance.
Risk & Issue Management: Anticipate risks (licensure delays, site onboarding, housing, cancellations) and deploy mitigation plans.
People & Culture: Recruit, develop, and retain high-performing operations talent; reinforce a metrics-driven, ethical, service-oriented culture.
Qualifications
Bachelor's degree required; MBA preferred (or equivalent leadership experience).
Proven success leading multi-team operations in a healthcare staffing agency environment.
Familiarity with federal contract nuances (security, onboarding, reporting) preferred.
Strong command of credentialing/compliance workflows and healthcare licensure dynamics.
Data-driven operator with excellent communication, negotiation, and stakeholder management skills.
Proficiency with ATS/CRM (Ceipal preferred) and productivity/reporting tools.
Location & Travel
Hybrid: Remote role with mandatory on-site presence 1 day per week in Sioux City.
Geographical proximity to Sioux City is a plus but not required.
Additional travel may occur occasionally based on business needs.
Compensation & Benefits
Competitive base salary with leadership bonus eligibility.
Comprehensive benefits (medical/dental/vision), PTO, paid holidays, and 401(k).
Application Instructions
Please send your resume and a short cover letter highlighting:
Your agency-side healthcare staffing leadership experience (years, team sizes, modalities).
Examples of KPI improvements you've led (time-to-fill, starts, retention, GM).
Experience with federal healthcare programs (if applicable).
Sup Customer Service
Naperville, IL jobs
At HCSC, our employees are the cornerstone of our business and the foundation to our success. We empower employees with curated development plans that foster growth and promote rewarding, fulfilling careers. Join HCSC and be part of a purpose-driven company that will invest in your professional development.
**Job Summary**
This position is responsible for supervising and overseeing performance, staff development and day-to-day operations of an assigned team to support HCSC Customer Service strategic goals and objectives. The Supervisor is accountable for identifying and understanding strengths and opportunities of individuals, and the larger team, and building upon those strengths to enhance the team, as well as coaching through opportunities to ensure our employees are bringing their best selves to serve our members, providers, and stakeholders. Further, this includes maintaining a safe and healthy work environment by enforcing organizational
standards and core values.
**Required Job Qualifications:**
+ Bachelor's degree and 1 year business experience OR 5 years business experience
+ 2 years' experience acting in a lead capacity with sound decision making skills in a customer service environment.
+ Experience in coaching, mentorship, and professional development.
+ Clear and concise written and verbal communication skills.
+ Analytical and organizational skills and ability to meet deadlines.
+ Experience in root cause analysis and problem solving.
+ PC proficiency to include Microsoft office products and operational systems.
**Preferred Job Qualifications: **
+ Previous call center experience
+ Knowledge of contract benefits, claim processing and inquiry procedures for supported products, system logic or the processing system.
+ Knowledge of the health care industry.
**This is a hybrid/flex position whick requires 3 days in office; 2 days work from home.**
**Are you being referred to one of our roles? If so, ask your connection at HCSC about our Employee Referral process!**
**Pay Transparency Statement:**
At Health Care Service Corporation, you will be part of an organization committed to offering meaningful benefits to our employees to support their life outside of work. From health and wellness benefits, 401(k) savings plan, pension plan, paid time off, paid parental leave, disability insurance, supplemental life insurance, employee assistance program, paid holidays, tuition reimbursement, plus other incentives, we offer a robust total rewards package for employees. Learn more about our benefit offerings by visiting ************************************* .
The compensation offered will vary depending on your job-related skills, education, knowledge, and experience. This role aligns with an annual incentive bonus plan subject to the terms and the conditions of the plan.
**HCSC Employment Statement:**
We are an Equal Opportunity Employment employer dedicated to providing a welcoming environment where the unique differences of our employees are respected and valued. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristics.
**Base Pay Range**
$54,800.00 - $121,100.00
Exact compensation may vary based on skills, experience, and location.
**Join our talent community and receive the latest HCSC news, content, and be first in line for new job opportunities.**
**Join our Talent Community. (******************************************** PA8v\_eHgqFiDb2AuRTqQ)**
For more than 80 years, HCSC has been dedicated to expanding access to high-quality, cost-effective health care and equipping our members with information and tools to make the best health care decisions for themselves and their families. As an industry leader, HCSC also has been helping to make the health care system work better for all Americans. To remain a leader, we offer compelling careers that encourage resourcefulness, strategic thought and empower you to make a difference in the lives of our members and their communities.
Today, with the industry at an important crossroad, HCSC is reimagining health care and looking for original thinkers who aren't afraid to make innovative contributions. We are an Equal Opportunity Employment employer dedicated to workforce diversity and a drug-free and smoke-free workplace. Learn more about HCSC, our commitment to our members and the opportunity you'll have to improve health care delivery in an open, collaborative environment.
HCSC is committed to diversity in the workplace and to providing equal opportunity to employees and applicants.
If you are an individual with a disability or a disabled veteran and need an accommodation or assistance in either using the Careers website or completing the application process, you can call us at ************** to request reasonable accommodations.
Please note that only **requests for accommodations in the application process** will be returned. All applications, including resumes, must be submitted through HCSC's Career website on-line application process. If you have general questions regarding the status of an existing application, navigate to "candidate home" to view your job submissions.
Blue Cross and Blue Shield of Illinois, Blue Cross and Blue Shield of Montana, Blue Cross and Blue Shield of New Mexico, Blue Cross and Blue Shield of Oklahoma, and Blue Cross and Blue Shield of Texas,
Divisions of Health Care Service Corporation, a Mutual Legal Reserve Company, and Independent Licensee of the Blue Cross and Blue Shield Association
© Copyright 2025 Health Care Service Corporation. All Rights Reserved.
Remote Patient Technology Support Specialist
Elgin, IL jobs
Astra Health West is seeking a motivated Remote Patient Technology Support Specialist to assist patients and healthcare staff with accessing, troubleshooting, and navigating digital health tools. You will play a crucial role in improving patient experience and keeping our clinical operations running smoothly.
This role is ideal for individuals who enjoy tech support, problem-solving, and helping people, with or without prior healthcare experience.
Key Responsibilities
Provide remote support to patients using telehealth portals, patient apps, and electronic forms.
Troubleshoot login issues, device compatibility, and user account errors.
Assist clinic staff in resolving technical workflow challenges.
Document cases in the ticketing system and escalate complex issues when necessary.
Deliver outstanding customer care in every interaction.
Maintain HIPAA compliance and patient privacy standards.
Qualifications
Required:
Strong communication and customer service skills
Basic technical troubleshooting ability
Comfortable working fully remote
Ability to multitask and problem-solve
Preferred (but not required):
Helpdesk, IT support, or customer service experience
Healthcare or telehealth support exposure
Familiarity with EHR systems (Epic, Cerner, etc.)
Compensation & Benefits
$72,000 $88,000 annual salary
Quarterly performance bonuses
Medical, dental, and vision insurance
401(k) with employer match
Paid training + paid certifications
Home office stipend
Career advancement program with mentorship
Why Work for Astra Health West?
Astra Health West is committed to building a modern, tech-forward healthcare organization centered on patient experience and employee well-being. We value innovation, flexibility, and professional growth.
General Diagnostic Radiologist - Hybrid - Advanced Radiology S.C.
Moline, IL jobs
Advanced Radiology, SC (ARSC) has over 30 years of experience serving patients in the Midwest. ARSC is a 23 physician partially sub-specialized radiology group staffing multiple hospitals, clinics and imaging centers. We are headquartered in the Iowa/Illinois Quad Cities Region. We serve the Quad Cities, Southeast Iowa, Dubuque Iowa, Southwest Wisconsin and areas. We continue to grow along with our clients and the region and welcome the addition of equity partners to support our strong practice.
ARSC is seeking a General Diagnostic Radiologist to join our dynamic and growing team. This is a hybrid position with multiple schedule and shift options. This is a partnership tracked position, with partners enjoying 4-day workweeks and believe in a clean list culture. The ideal candidate will be able to read a full range of diagnostic radiology, including Body Imaging, Musculoskeletal, Neuroradiology, Nuclear Medicine and perform Light Interventional procedures. Ability to read mammography is preferred but not required. All opportunities provide for very flexible work shifts and extensive time off.
ARSC Radiologist Spotlight: Dr. Nathan Durick, Abdominal Imaging Radiologist. Dr. Durick earned his medical degree from the University of Illinois Chicago - Peoria, followed by his residency & fellowship at the University of Wisconsin -Madison. Go Badgers! Dr. Durick attended undergrad at the University of Iowa. Go Hawkeyes!
POSITION DUTIES AND RESPONSIBILITIES
* Schedule: Hybrid with Multiple Schedule Options Available
* No Overnight Coverage Required - Coverage provided 11pm-7am CST by 3rd party
* Remote Evening and Weekend Shifts
* Equitable contribution of the workload and providing a great work-life balance.
* Top-notch technology to provide a hassle-free workflow.
Benefits
* Artificial intelligence and best practices to provide proven value to radiologists, patients and payors.
* Concierge services for licensing and credentialing administrative processes. All fees and paperwork handled by an experienced team so you can focus all valuable time reading cases and taking care of patients
* Technology and support staff are in place to help save your time so you can focus on what you do best
* Outstanding Salary
* Commencement & retention bonus available
* Generous PTO
* Relocation Assistance Available
* Ideal work/ life balance
* Full coverage benefits
* 401K and other covered expenses
* Additional Moonlighting available
* Partnership track position option
* Malpractice insurance coverage
DESIRED PROFESSIONAL SKILLS AND EXPERIENCE
* Candidates must be a Doctor of Medicine or Osteopathy
* Board certified/eligible by American Board of Radiology or the American Osteopathic Board of Radiology or Board certified in Diagnostic Radiology
* Fellowship training in any subspecialty preferred, but not required
* MQSA preferred, but not required
* Candidates must have an Iowa, Illinois & Wisconsin medical license or the ability to obtain
FOR MORE INFORMATION OR TO APPLY:
For inquiries about this position, please contact Allison Mandal at ****************************** or ************
RADIOLOGY PARTNERS OVERVIEW
Radiology Partners, through its affiliated practices, is a leading radiology practice in the U.S., serving hospitals and other healthcare facilities across the nation. As a physician-led and physician-owned practice, we advance our bold mission by innovating across clinical value, technology, service, and economics, while elevating the role of radiology and radiologists in healthcare. Using a proven healthcare services model, Radiology Partners provides consistent, high-quality care to patients, while delivering enhanced value to the hospitals, clinics, imaging centers and referring physicians we serve.
Radiology Partners is an equal opportunity employer. RP is committed to being an inclusive, safe and welcoming environment where everyone has equal access and equitable resources to reach their full potential. We are united by our Mission to Transform Radiology and in turn have an important impact on the patients we serve and the healthcare system overall. We hold that diversity is a key source of strength from which we will build a practice culture that is inclusive for all. Our goal is to empower and engage the voice of every teammate to promote awareness, compassion and a healthy respect for differences.
Radiology Partners participates in E-verify.
CCPA Notice: When you submit a job application or resume, you are providing the Practice with the following categories of personal information that the Practice will use for the purpose of evaluating your candidacy for employment: (1) Personal Identifiers; and (2) Education and Employment History.
Beware of Fraudulent Messages: Radiology Partners will never request payment, banking, financial or personal information such as a driver's license in exchange for interviews or as part of the hiring process. Additionally, we will not send checks for deposit into your bank account at any stage of recruitment. All communication during the interview and hiring process should come from an email address ending in "@radpartners.com." If you suspect you are receiving a fraudulent job offer or solicitation from Radiology Partners or one of our local practices, please notify our Recruiting Team at **************************.
Remote Tourism Advisor
Chicago, IL jobs
Our company is family owned and operated! We truly strive to keep an upbeat and positive environment. We love to see our agents succeed and our clients enjoy the smooth process of allowing us to book their vacation!
Job Description
Our company is looking for remote Tourism Advisors
!
As a Tourism Advisor, you are responsible for accurately and efficiently handling incoming requests via multiple channels (i.e. smart phone, email, etc.).
You are the primary point of contact for the client and will be responsible for handling all booking needs for travelers, both business and leisure, while providing exceptional customer service to exceed clients' expectations. In addition, you have access to sell package options, tours, event ticket and more. No experience required as all training and certifications are provided to become a certified agent.
Responsibilities:
Prepare, plan and execute travel sales (including but not limited to airline, car rental, cruises, hotels, and ticket/events)
Provide exceptional customer service to clients
Maintain relationships with travel partners and vendors
Work well in a group/team setting
Stay up to date on the travel industry and policies
Complete required certification within a timely manner
Complete ongoing training with our company and travel partners
Qualifications
Must be at least 18 years of age
Must reside in the Unites States
Must have a smartphone with reliable internet access
Laptop or desktop computer (highly recommend, however, not required) with reliable internet access
Additional Information
Skills:
Ability to interact, communicate and negotiate effectively
Ability to make travel and event recommendations based on clients interests
Ability to manage time and be organized
Attention to accuracy and detail
Strong verbal and written communication skills
Computer and Internet knowledge
Personal travel experience is not required but will be considered an advantage
Perks & Benefits:
Certification and Credentials
Business Opportunity
High Commission
Travel Discounts
Various Tools & Resources & Support
Company Growth Opportunity
Sr. Knowledge Analyst - Contact Center Content Specialist (Remote)
Sioux City, IA jobs
Description & Requirements Maximus is looking for a dynamic Senior Knowledge Analyst to serve as the dedicated Contact Center Content Specialist (CCCS). In this pivotal role, you'll collaborate closely with government and internal teams to identify content gaps, drive improvements, and ensure that agents are equipped with clear, effective, and bilingual resources.
*Position is contingent upon contract award*
This is a fully remote role.
Must have the ability to pass a federal background check.
Remote Position Requirements:
- Hardwired internet (ethernet) connection
- Internet download speed of 25mbps and 5mbps (10 preferred) upload or higher required (you can test this by going to ******************
- Private work area and adequate power source
Essential Duties and Responsibilities:
- Build and maintain knowledge base in SharePoint.
- Build document management processes and procedures.
- Assess knowledge base needs, inaccuracies, gaps; work quickly to resolve and make content current.
- Work cross-functionally with internal teams for maximum efficiency and accuracy in documentation content.
- Create hierarchy and ownership structure to sustain knowledge management.
- Empower contributions from key stakeholders to improve the knowledge base.
- Design and implement work flows to manage documentation process.
- Establish standard templates for all documentation for the teams to utilize in document creation.
- Collaborate with and support the Implementation Team to tune and evolve our Knowledge Base.
- Create, promote and apply best practices for writing, style and content in Microsoft style.
- Create training material in support of the Knowledge management process.
- Improve search results by honing and maintaining the knowledge base taxonomy, labels list and ensuring symptoms and subject terms are present in each article.
- Utilize SharePoint knowledge for site management, list creation, workflow creation/modification and document management within SharePoint.
• Coordinate with client content teams, and the Senior Training Manager to identify and address content gaps specific to contact center operations.
• Serve as a bilingual subject matter expert (English and Spanish) for contact center content development.
• Support the creation and refinement of training materials for contact center agents.
• Draft monthly action and improvement reports with recommendations on knowledge content, quality, customer satisfaction, and training materials.
• Represent the contact center perspective in content-related discussions and decisions.
• Work extensively with business partners and SMEs to perform knowledge needs analysis, develop and update training and knowledge resources that meet staff and stakeholder needs and organizational quality standards.
• Manage and develop knowledge articles, chat quick text scripts and email templates.
• Conduct audits of knowledge articles and procedures to ensure accuracy and relevance.
• Identify emerging contact center trends and coordinate content updates to address urgent needs.
• Collaborate with client content teams to create, update, and review contact center-specific content.
• Serve as a subject matter expert for assigned customer agencies.
• Salesforce and SharePoint experience preferred.
• Call center knowledge and experience preferred.
Minimum Requirements
- Bachelor's degree with 5+ years of experience.
- Advanced degree or professional designation preferred.
- Develops solutions to a variety of complex problems.
- Work requires considerable judgment and initiative.
- Exerts some influence on the overall objectives and long-range goals of the organization.
• Developing website content experience
• Self-motivated and able to work independently
EEO Statement
Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.
Accommodations
Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at **************************.
Minimum Salary
$
65,000.00
Maximum Salary
$
85,200.00
Easy ApplyProgram Leader I, Workforce Health & Safety, Full-time, Days (Hybrid)
Winfield, IL jobs
At Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient-first approach is what sets us apart as a leader in the healthcare industry. As an integral part of our team, you'll have the opportunity to join our quest for better healthcare, no matter where you work within the Northwestern Medicine system. At Northwestern Medicine, we pride ourselves on providing competitive benefits: from tuition reimbursement and loan forgiveness to 401(k) matching and lifecycle benefits, we take care of our employees. Ready to join our quest for better?
Job Description
The Program Leader I, HR, Workforce Health & Safety reflects the mission, vision, and values of NM, adheres to the organization's Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.
The Program Leader I, HR is responsible for providing planning, support, and overall coordination of the employee programs for the health system.
Responsibilities:
Possesses strong oral and written communication skills. Effectively communicates and collaborates with all layers of management and employee groups in diverse settings.
Maintains employee inquiries, requests or reports and responds in a timely and considerate manner.
Acts as a technical and informational resources for the department running reports and applying rigorous analytical skills in support of improvement projects.
Effectively communicates and builds data process solutions.
Support the creation, development, measurement and report of departmental metrics to measure key programs and opportunities.
Possesses strong attention to detail and superior organizational skills to track progress, monitor timelines and provide administrative support for department initiatives.
Adapts behaviors and work methods in response to new information, changing conditions, customer needs and team building.
Builds trust with customers and team members.
Other duties as assigned.
ADDENDUM - Program Leader I, Workforce Health & Safety
Routinely monitors employee injury data for a designated division, department, or service line. Meets with leadership and staff routinely to develop and recommend measures for assuring safe practice/behavior.
Recognizes and anticipates hazardous or unsafe practices. Identifies solutions (training, alternative products, change of practice) when unsafe behaviors or potential for injury is present.
Provides professional and consultative support (i.e., professional advice, recommendations, evaluations, inspections, development, or hands-on assistance) to assure that safe work practices, procedures, and policies follow best practice, in addition to all pertinent regulatory, accreditation, and licensure standards.
Enforces compliance with safe practice, policies, and regulatory requirements related to occupational health and safety.
Coordinates collection, compilation and reporting data from resources within NMHC, as necessary, to effectively track metrics related to occupational health and employee safety.
Maintains accurate documentation related to NMHC's occupational health and employee safety programs (i.e., Employee Injury Reports, OSHA Injury Logs, Safety Data Sheets, training records, etc).
Promotes occupational health and employee safety activities by actively participating in various hospital and system-wide committees, implementation teams, and other task force teams as assigned.
Keeps current on legislation, regulatory changes, code changes, maintains knowledge of current and emerging issues and trends in areas of specialty. Participates in regulatory processes, surveys, inspections as needed.
Supports overall Workforce Health and Safety for the system while collaborating with Leaders, Regional Managers and Program Leads and other key stakeholders.
Specific program oversight is assigned by manager and could include, but is not limited to the following: Provide support on Workforce Health and Safety system, SafetyNet, and work with the third-party programmer to ensure enhancements and or break/fixes are completed timely and on budget. Coordinate/liaison with Occupational Health partners to collaborate on projects, improve processes, and coordinate mass vaccination clinics. Provide support during integration and alignment of Workforce Health and Safety programs for acquired or merged companies. Assist with Workforce Health and Safety policy updates.
Qualifications
Required:
Bachelor's degree in occupational health, environmental health, healthcare administration, healthcare management, public health, or related field
One to three (1-3) years of relevant work experience
Preferred:
Master's Degree in Occupational/Environmental Health, Public Health, Business, or related field and/or comparable experience
Knowledge of Joint Commission, OSHA, CMS and IDPH standards and other relevant regulatory health and safety codes
Knowledge or experience in performance improvement methodology
Experience with health and safety regulations related to healthcare and ambulatory occupancies
Population Served:
NM employees in designated region or business unit(s)
Leadership
Physicians and professional staff
Infection Control & Prevention
Quality Strategies
Occupational Health
NM Vendors and Contractors
NM Campus partners
Regulatory and accreditation agencies
Qualifications
Required
Bachelor's degree
Analytical skills
Effective communication skills, both written and verbal
Proven software competencies (MS Office Suite)
Ability to travel to designated NM locations
Preferred
N/A
Additional Information
Northwestern Medicine is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.
If we offer you a job, we will perform a background check that includes a review of any criminal convictions. A conviction does not disqualify you from employment at Northwestern Medicine. We consider this on a case-by-case basis and follow all state and federal guidelines.
Benefits
We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events. Please visit our Benefits section to learn more.
Client Relationship Manager
Des Moines, IA jobs
Cardinal Health Sonexus Access and Patient Support helps specialty pharmaceutical manufacturers remove barriers to care so that patients can access, afford and remain on the therapy they need for a better quality of life. Our diverse expertise in pharma, payer and hub services allows us to deliver best-in-class solutions-driving brand and patient markers of success. We're continuously integrating advanced and emerging technologies to streamline patient onboarding, qualification and adherence. Our non-commercial specialty pharmacy is centralized at our custom-designed facility outside of Dallas, Texas, empowering manufacturers to rethink the reach and impact of their products.
**Together, we can get life-changing therapies to patients who need them-faster.**
**_Responsibilities_**
+ Responsible for regularly reviewing weekly, monthly & quarterly - program activities with the client.
+ Attend all program and client meetings, takes detailed meeting notes during client interactions and internal strategy sessions, ensuring all key points and decisions are documented.
+ Monitors all program's activities and IT projects associated with the program
+ Includes setting due dates and responsible parties
+ Follows up on action items from meetings, ensuring that responsibilities are clear, and deadlines are met
+ Regular reporting out of all program's activities
+ Solicit feedback from the activity/task owners on sub-tasks
+ Maintain up-to-date activity timeline, articulate progresses and delays
+ Develops and manages activities timelines to ensure all deliverables are completed on schedule.
+ Obtain consensus for activities risks, decisions and closures
+ Coordinates cross-functional teams to ensure alignment and timely completion of tasks related to program activities.
+ Facilitates communication between internal teams and external clients to ensure all activities objectives are understood and met.
+ Escalate delayed activities to program's leadership
+ If activity owners are missing deadlines consistently and/or are unresponsive.
+ Managing contract amendments and project change requests for the client.
+ Coordinates customer interactions with internal & external partners to meet the evolving business needs of the client.
+ Responsible for sharing and presenting current and future program expectations during weekly meetings with client leadership in addition to Quarterly Business Review meetings with client's Access and Marketing teams.
+ Manages client access to internal applications including client-facing data reports and data streams with 3rd party vendors.
+ Oversee daily operations and ensure alignment with client expectations and internal standards
+ Supports audits and regulatory reviews as needed
+ Ensure financial billing accuracy
+ Contact healthcare professionals for clarifications and information as needed
**_Qualifications_**
+ Min 5 years related client services experience, preferred
+ Min 5 years' experience in managing complex program activities with high accountability, preferred
+ Bachelor's degree preferred
+ Ability to travel - less than 25%
+ Proven product knowledge in business area
+ Licensed pharmacy technician in Texas preferred
**_What is expected of you and others at this level_**
+ Applies advanced knowledge and understanding of concepts, principles, and technical capabilities to manage a wide variety of program activities.
+ Own and develop tracking tools to achieve specific program management goals and activities.
+ Create and participate in recurring business review presentations
+ Recommends new practices, processes, metrics, or models
+ Projects may have significant and long-term impact
+ Provides solutions which may set precedent
+ Independently determines method for completion of new projects
+ Receives guidance on overall project objectives
+ Acts as a mentor to less experienced colleagues
**TRAINING AND WORK SCHEDULES:** Your new hire training will take place 8:00am-5:00pm CT, mandatory attendance is required.
This position is full-time (40 hours/week). Employees are required to have flexibility to work any of our shift schedules during our normal business hours of Monday-Friday, 7:00am- 7:00pm CT.
**REMOTE DETAILS:** You will work remotely, full-time. It will require a dedicated, quiet, private, distraction free environment with access to high-speed internet. We will provide you with the computer, technology and equipment needed to successfully perform your job. You will be responsible for providing high-speed internet. Internet requirements include the following:
Maintain a secure, high-speed, broadband internet connection (DSL, Cable, or Fiber) at the remote location. Dial-up, satellite, WIFI, Cellular connections are NOT acceptable.
+ Download speed of 15Mbps (megabyte per second)
+ Upload speed of 5Mbps (megabyte per second)
+ Ping Rate Maximum of 30ms (milliseconds)
+ Hardwired to the router
+ Surge protector with Network Line Protection for CAH issued equipment
**Anticipated salary range:** $80,900.00 - $92,400.00
**Bonus eligible:** No
**Benefits:** Cardinal Health offers a wide variety of benefits and programs to support health and well-being.
+ Medical, dental and vision coverage
+ Paid time off plan
+ Health savings account (HSA)
+ 401k savings plan
+ Access to wages before pay day with my FlexPay
+ Flexible spending accounts (FSAs)
+ Short- and long-term disability coverage
+ Work-Life resources
+ Paid parental leave
+ Healthy lifestyle programs
**Application window anticipated to close:** 1/19/2026 *if interested in opportunity, please submit application as soon as possible.
The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity.
_Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._
_Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._
_To read and review this privacy notice click_ here (***************************************************************************************************************************
Billing Coordinator - CTI Pulmonology and Thoracic Surgery (hybrid)
Chicago, IL jobs
At Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient-first approach is what sets us apart as a leader in the healthcare industry. As an integral part of our team, you'll have the opportunity to join our quest for better healthcare, no matter where you work within the Northwestern Medicine system. At Northwestern Medicine, we pride ourselves on providing competitive benefits: from tuition reimbursement and loan forgiveness to 401(k) matching and lifecycle benefits, we take care of our employees. Ready to join our quest for better?
Job Description
Performs charge capture for all procedures completed in the Bronchoscopy suite. This includes:
Audit of CPT codes associated with each procedure
Confirmation of supplies used and verification of alignment with operative notes
Assists patients with billing and insurance related matters including communicating with patients regarding balances owed and other financial issues and facilitating collection of balances owed.
Educates patients about financial assistance opportunities, insurance coverage, treatment costs, and clinic billing policies and procedures.
Collaborates closely with physicians and technicians to understand treatment plans and determine costs associated with these plans; Works closely with the staff on managed care and referral related issues; communicates findings to patients.
Coordinates the pre-certification process with the clinical staff as it relates to procedures in the Bronchoscopy Suite and Operating Rooms
Handles billing inquiries received via telephone or via written correspondence.
Responsible for thoroughly investigating and understanding financial resources or programs that may be available to patients and educating staff and patients about these programs.
Conducts precertification for appropriate tests or procedures and facilitates the process with managed care and the clinical team. Documents all information and authorization numbers in Epic and acts as a liaison for follow-up related to precertification.
Performs activities and responds to patient inquiries related to billing follow-up.
Requests necessary charge corrections.
Identifies patterns of billing errors and works collaboratively with department manager and outside entity to improve processes as needed.
Provides guidance regarding clinical documentation to optimize charges and RVUs
Confirms coding accuracy based on clinical documentation and reviews common errors or misses with physicians and leadership.
The Billing Coordinator reflects the mission, vision, and values of NM, adheres to the organization's Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.
The Billing Coordinator is responsible for processing charges, payments and/or adjustments for all services rendered at all NM Corporate Health Clinics. Researches and follows- up on all outstanding accounts. Answers all calls regarding charges and claims, providing exceptional customer service to all callers. Possesses extensive knowledge of coding, billing, insurance and collections procedures and coordinates the accounts receivable functions. Performs weekly claims, monthly late bills and patient statement runs and reviews accounts to be placed with an outside collection agency.
RESPONSIBILITIES:
Department Operations
Ensures patient demographic and billing/insurance information is kept current in the computer application. Documents all patient and company contacts.
Reviews daily clinic schedules and tracks receipt of documentation to assure completeness of charge capture.
Ensures notes are is placed in systems, clearly identifying steps taken, according to established procedures.
Works with patients/clients to establish payment plans according to predetermined procedures.
Handles all incoming customer service calls in a professional and efficient manner. Provides exceptional service to all customers, guarantors, patients, internal and external contacts.
Prepares itemized bill upon request; explains charges, payments and adjustments. Produces a clear and understandable statement to individuals on any outstanding account balance.
Responsible for timely submission of accurate bills and invoices to clients, patients and insurance companies.
Ensures timely posting of all charges, payments, denials and write-offs to the appropriate account, maintaining the highest level of quality for each transaction processed within 48 hours of receipt.
Responsible for balancing each payment and adjustment batch with reconciliation report and bank account deposits after completion.
Ensures compliant follow up procedures are followed, to third party payers regarding outstanding accounts receivables.
Run outstanding A/R reports, follow-up on unpaid claims or balances with insurance companies, patients, and collection agency, as defined by department.
Perform daily systematic review of accounts receivable to ensure all accounts ready to be worked are completed.
Recommend accounts for contractual or administrative write-off and provide appropriate justification and documentation.
Denials and appeals follow-up including root cause analysis to reduce/prevent future denials.
Reviews, prepares and sends pre-collection letters as defined by department procedures.
Identifies and sends accounts to outside collection agency.
Prepares and distributes reports that are required by finance, accounting, and operations.
Handles all work in an accurate and timely manner, consistently meets or exceeds productivity standards, quality standards, department goals and deadlines established by the team.
Practice HIPAA privacy standards and ensure compliance with patient health information privacy practices.
Identify opportunities for process improvement and submit to management.
Demonstrate proficient use of systems and execution of processes in all areas of responsibilities.
Communication and Teamwork
Fosters and maintains positive relationships with the Corporate Health team, Human Resources, NM employees and physicians.
Provides courteous and prompt customer service. Answers the telephone in a courteous professional manner, directs calls and takes messages as appropriate. Checks for messages and returns calls.
Demonstrates teamwork by helping co-workers within and across departments. Communicates effectively with others, respects diverse opinions and styles, and acknowledges the assistance and contributions of others.
Communicates appropriately and clearly to physicians, manager, nursing staff, front office staff, and employees. Maintains a good working relationship within the department. Organizes time and department schedule well. Demonstrates a positive attitude.
Service Excellence
Displays a friendly, approachable, professional demeanor and appearance.
Partners collaboratively with the functional areas across Northwestern Medicine in support of organizational and team objectives.
Fosters the development and maintenance of a cohesive, high-energy, collaborative, and quality-focused team.
Supports a “Safety Always” culture.
Maintaining confidentiality of employee and/or patient information.
Sensitive to time and budget constraints.
Other duties as assigned.
Qualifications
Required:
High school graduate or equivalent.
Strong Computer knowledge, data entry skills in Microsoft Excel and Word.
Thorough understanding of insurance billing procedures, ICD-10, and CPT coding.
3 years of physician office/medical billing experience.
Ability to communicate clearly and effectively, both orally and in writing, at all levels within and outside the organization.
Ability to work independently.
Preferred:
3 years of physician office/medical billing experience in Corporate Health/Occupational Health a plus.
CPC (Certified Professional Coder) or R (Registered Medical Coder) Certificate a plus.
Additional Information
Northwestern Medicine is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.
If we offer you a job, we will perform a background check that includes a review of any criminal convictions. A conviction does not disqualify you from employment at Northwestern Medicine. We consider this on a case-by-case basis and follow all state and federal guidelines.
Benefits
We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events. Please visit our Benefits section to learn more.
Registered Dietitian
Carterville, IL jobs
Join Southern Illinois' leading healthcare organization, with over 380 team members who believe that in taking care of each other and our patients and clients, we create new opportunities for success and bring big dreams to life. Shawnee Health is seeking a full-time Registered Dietitian for our Nutrition Services at Shawnee Health Centers. This position reports directly to the Nutrition Services Coordinator.
Essential Job Functions:
* Duties: As a member of the health care team, the Clinical Outpatient Nutrition Service Manager will:
* Coordinate all phases of nutritional care including nutrition assessment, care planning, monitoring, education and counseling of outpatients of all ages.
* Provide nutrition services and medical nutrition therapy integrated with the patient's medical goals.
* Evaluate, interpret, monitor and document the nutritional assessment and care plan in the patient's record.
* Provide group nutrition classes on various nutrition related topics for nursing/medical assistants, clinical patients or community members.
* Function as an integral member of the clinical patient care team.
* Develop, review, update and implement educational materials to meet the needs of patients and professionals in collaboration with the Clinical Outpatient Nutrition Services Manager.
* Comply with staff and other meeting requirements of the corporation.
* Reliable transportation on the job is mandatory.
* Required to work a flexible schedule, including some evenings, weekends and early morning hours.
* May be required to provide services at other Shawnee Health Care centers.
Attendance
Employee must maintain regular, punctual attendance consistent with Shawnee Health Service policies and procedures. Employee must to report to work and be on time for each scheduled shift unless scheduled absent or on approved leave in accordance with federal and/or state law. Regular employee attendance is essential to the efficient operation of Shawnee Health Service and is an essential component of employee's job duties.
Process Improvement
Employee will promote a culture of continuous improvement by actively participating in team based improvement events that will support SHS process improvement goals and initiatives.
Compliance with Policies/Procedures
Employee will maintain compliance with Shawnee Health Service policies, procedures, and on-going education requirements. Employee will maintain compliance with program specific standards and regulations.
Occupational Safety and Health Administration (OSHA) Health & Safety
Employee will comply with all standard operation procedures of Shawnee Health Service regarding employee health and safety, including but not limited to OSHA regulations (Blood borne Pathogen Standard and Hazardous Communication Rules), Environmental Protection Act (EPA) regulations governing waste disposal, and completion of unusual occurrence reports.
* Physical Requirements
Driving is required to perform work-related tasks or to attend seminars/workshop.
Position requires occasional bending, stooping, kneeling, twisting and stretching.
Requires normal range of hearing and vision.
Requires occasional lifting and carrying of up to 20 pounds.
* Required Working Conditions
Climate-controlled office environment.
* Licenses & Certifications
Must have a valid Illinois driver's license and auto liability insurance on personal vehicles.
Registration as a Registered Dietitian in Illinois.
Additional Job Duties and Responsibilities:
* Additional job duties may be required as infrequently assigned.
Remote work:
* Yes Eligible - Partial or Complete
* Employee's job duties, in whole or part, can be performed remotely. Hybrid/remote work arrangements may be considered in accordance with the Telework Policy.
Education & Experience Requirements:
* Mandatory
Bachelors of Science in Nutrition.
Registered Dietitian in the State of Illinois.
* Preferred
Certified Diabetes Educator Credential.
Experience in outpatient clinic providing nutritional counseling to patients of all ages on various diets including diabetic, low sodium, low fat low cholesterol, weight loss, pediatric, and gluten free.
Experience in providing group classes or support group desirable.
Bi-lingual in English and Spanish.
Competency Requirements:
* Mandatory
Must have motivational interviewing skills.
Must have active listening skills.
Must be capable of independent problem solving with minimal supervision.
Must have the ability to effectively instruct others.
Must be competent in the use of computers.
Must have the ability to effectively manage confidential patient and business information.
Must be capable of high level of discretion in handling confidential information.
Must have excellent communication skills, both written and verbal in addition to interpersonal and organizational skills.
* Preferred
Bi-lingual
Comprehensive Benefits Package
* Medical Insurance
* Dental Insurance
* Vision Insurance
* Employer and Voluntary Paid Life
* Employer Paid Long Term Disability
* Voluntary Short-Term Disability
* Accident Insurance
* Critical Illness Insurance
* Flexible Spending Account
* Dependent Care Account
* 401k Retirement Pla
Director, Underwriting and Insurance Brokerage (Hybrid)
Naperville, IL jobs
Main Function
The Director of Underwriting and Insurance Brokerage is responsible for managing the underwriting department and underwriting for the Illinois Provider Trust (IPT) and Medical Alliance Insurance Company (MAIC) hospital and physician professional liability programs. Supports IHA's external insurance placements.
Outline of Responsibilities
Execute underwriting strategy and work cooperatively with claims, risk management, and actuarial staff in the evaluation of risks for inclusion in MAIC and IPT and to assure appropriate pricing of risks
Oversee the new and renewal underwriting process including renewal solicitation, application review, rating, communication of contribution/premium to members/insureds and issuance of all coverage documents
Operate in accordance with Letter of Authority for MAIC new and renewal business
Serve as a resource to members and insured regarding coverage and exposure issues
Develop and implement underwriting guidelines and workflow processes for department and Underwriting Coordinator
Supervision of Underwriting Coordinator
Supports IHA's brokerage business including renewal solicitations; analyzing quotes; presentation of renewal proposals to clients; invoicing; taxes as applicable; and policy review
Collaborate with internal departments including IT, and corporate finance to identify and implement process improvements
Other duties as defined
Qualifications
A minimum of 7 years of underwriting decision-making experience preferably for medical professional liability lines. Bachelor's degree required. At least 4 years of related experience may be considered in lieu of education. Must possess Illinois Producers license or obtain license within first year of employment. Strong analytical and organizational skills. Strong written and verbal communication skills with a keen ability to communicate technical information in a concise manner. Exhibit a high degree of professionalism, and possess solid interpersonal, and customer service skills. Exceptional attention to detail, problem solving and decision-making stills. Ability to thrive during peak seasonal workload times. Proficiency in Microsoft office suite. Routine travel is required.
Interested and qualified candidates may contact Chenice Thomas at ************** or via email at ***************************** .
Pay Range: $124,239 to $186,359 annually, actual compensation is dependent on job-related factors such as experience, education, skills and qualifications for the role.
We offer a competitive compensation package, including excellent benefits. IHA offers a full range of benefit programs based on eligibility. Click here to review our Benefit Summary.
Auto-ApplyProvider Network Success Manager in Illinois
Galena, IL jobs
Job Details Indeed - IL - Anywhere, IL Full Time $60000.00 - $70000.00 Salary ManagementWho We Are At Protocall Services Inc.:
Protocall Services is a national leader in crisis intervention, providing effective solutions and resources 24/7. Recognized nationally, Protocall has consistently received Top Workplace awards over the past five years, establishing itself as one of the top workplaces in the healthcare industry nationwide.
We are telephonic first responders for: Community Mental Health Centers, Certified Community Behavioral Health Clinics, Managed Behavioral Healthcare Organizations, college and university counseling centers, and Employee Assistance Programs.
Headquartered in Portland, Oregon, Protocall is a remote first organization that serves customers in the U.S and Canada with a team of fully-integrated professionals in select states across the US and Canada.
About Our Position:
The Provider Network Success Manager is responsible for expanding Welltrack Connect's behavioral health provider network with a targeted focus on meeting the needs of our current Welltrack by Protocall ecosystem partners. This role leads strategic outreach and enrollment efforts to recruit high-quality therapists, prescribers, and group practices into Welltrack Connect's referral program, which includes both free and subscription-based participation options, as well as into our Flexible Credits payer program.
This is a relationship-focused, mission-driven role that combines outreach, recruitment, communication, and strategic collaboration to expand access to care for students across the country and globe.
Key Responsibilities:
Provider Recruitment & Enrollment
Manage and grow the international network of providers that Welltrack Connect partners rely on for off-campus behavioral health support
Develop and execute recruitment strategies aligned with institutional partners needs such as geographic proximity, payment types, and clinical specialties.
Conduct virtual meetings to educate providers about Welltrack Connect's Subscription Plans and Flexible Credits payer program.
Monitor enrollment trends and implement strategies to retain and engage participating providers.
Assist new provider groups in optimizing their profiles to improve visibility and lead generation.
Analyze network and sales data to identify trends, opportunities, and challenges for strategy refinement.
Strategic Outreach
Conduct targeted outreach through email campaigns, cold calls, and virtual meetings and webinars.
Manage provider recruitment pipelines using CRM tools and maintain accurate records.
Effectively communicate Welltrack Connect's mission and value proposition to prospective providers.
Partner Engagement
Represent partner hosted meet-and-greet events with their known community providers.
Provide regular reports on network development and recruitment outcomes to internal stakeholders
Identify and recruit providers to address school-specific needs, including geographic or clinical gaps.
Provider Network Development and Management
Serve as the main point of contact for provider inquiries related to enrollment, subscription plans, and Flexible Credits program details.
Manage the enrollment process for Flexible Credits, ensuring a clear, timely, and supportive onboarding experience.
Cultivate with Welltrack Connect's subscription plan providers and offer data-driven insights to help demonstrate ROI and optimize their impact.
Verify provider licenses flagged by internal systems to ensure compliance and mitigate operational risk.
Monitor and assess network health, including diversity, saturation, and alignment with the geographical and demographic needs of Welltrack Connect's partners.
Oversee the monthly billing process for Enterprise Provider Customers, ensuring timely invoicing and issue resolution.
Conduct 1:1 provider calls and host webinars to support understanding of the platform and participation options.
Drive initiatives that improve provider profile performance, planform engagement, and subscription plan upgrades.
Cross-Functional Collaboration
Collaborate with the Welltrack Connect Product Owner to streamline provider enrollment and onboarding workflows.
Work with internal teams (Marketing, Product, Sales, Success, Service) to align recruitment efforts with customer priorities.
Share field insights to help inform messaging, product improvements, and broader provider engagement strategy.
Required Qualifications:
Bachelor's degree required.
2 years of experience in outreach, recruitment, business development, or provider relations.
Proficient with CRM platforms and virtual communication tools.
Strong verbal and written communication skills; confident, personable, and professional in outreach settings.
Ability to quickly build trust and tailor conversations to meet provider needs.
Resilient, goal-oriented, and comfortable handling rejection while maintaining motivation.
Results-driven with a strong sense of accountability and attention to detail.
Positive, collaborative, and committed to contributing to a supportive team culture.
Willingness to travel up to 5%.
Qualifications
Preferred Qualifications:
Master's degree in behavioral health, business, public health, or healthcare administration.
Knowledge of behavioral health systems, payer models, and clinical specialties.
Prior experience working directly with behavioral health providers.
Experience supporting mental health initiatives in higher education or community-based settings.
Familiarity with digital health platforms or provider onboarding workflows.
Compensation & Benefits
Competitive salary with performance-based bonuses.
Comprehensive health benefits, 401(k) with company match, and professional development opportunities.
Flexible remote work environment
Protocall Services Inc. is an Equal Opportunity Employer. We believe deeply in diversity of race, gender, sexual orientation, religion, ethnicity, national origin, and all of the other fascinating characteristics that make us different.
Licensed Crisis Counselor - FULLY REMOTE in Illinois
Galena, IL jobs
Job Details Indeed - IL - Anywhere, IL Fully Remote Full Time Graduate Degree $28.55 - $32.55 Hourly Swing Health CareBenefits/Compensation/Location Req/Ideal Candidate:: Benefits
Comprehensive medical, dental, and life insurance plans
401(k) retirement plan with company match
Short-term and long-term disability (STD/LTD) coverage
Employee Assistance Program (EAP) services
Accrued Paid Time Off (PTO) package, earning up to 4 weeks of vacation in your first year
Company-matched student loan repayment program
Opportunities for career growth and advancement
Education, Licensing, and Experience Requirements
Education Requirement:
MSW, PsyD, or PhD in a behavioral health field
OR M.A. or M.S. in behavioral health with a clinical practice emphasis from a program accredited by COAMFTE, CACREP, or CORE
Licensure Requirement:
Must reside in and possess one of the following active licenses in IL:
LSW
LPC
LCPC
LCSW
Experience Requirement:
Minimum of 1 year direct experience in Behavioral Health or Social Services
Location Requirement:
Fully Remote in Illinois
Who We Are:
Protocall Services is a national leader in crisis intervention, providing effective solutions and resources 24/7. Recognized nationally, Protocall has consistently received Top Workplace awards over the past five years, establishing itself as one of the top workplaces in the healthcare industry nationwide.
We are telephonic first responders for: Community Mental Health Centers, Certified Community Behavioral Health Clinics, Managed Behavioral Healthcare Organizations, college and university counseling centers, and Employee Assistance Programs.
Headquartered in Portland, Oregon, Protocall is a remote first organization that serves customers in the U.S and Canada with a team of fully-integrated professionals in select states across the US and Canada.
Who You Are:
You are a compassionate and empathetic professional with exceptional communication skills and the ability to actively listen and connect with others. You are comfortable communicating with individuals in various states of crisis, whether over the phone, via text, or through other methods of interaction, providing support with empathy and professionalism. You thrive in high-pressure, high-stakes environments, remaining calm and focused while employing effective crisis intervention techniques. Your solution-focused mindset, problem-solving abilities, and resilience enable you to navigate complex situations with patience and clarity.
You excel at multitasking, seamlessly managing intense calls while handling multiple tasks and navigating computer systems efficiently. A strong background in psychology, social work, counseling, or a related behavioral healthcare field is essential, and experience in crisis support or similar roles is highly valued.
Integrity and confidentiality are at the core of your work. You maintain the highest ethical standards and uphold privacy in every interaction. You have a secure, HIPAA-compliant workspace with a locking door which is a non-negotiable to ensure caller confidentiality and privacy. Additionally, you embrace Protocall's fully remote work model, ensuring you have a stable, wired internet connection that directly connects to the work computer provided by Protocall. This setup must meet company standards to maintain the safety and trust of callers.
Primary Responsibilities:
Maintain a secure, HIPAA-compliant private workspace at home to ensure focus and confidentiality.
Engage with individuals over the phone, providing support to those experiencing emotional distress or mental health challenges.
Build rapport and foster client engagement during calls.
Assess and mitigate risk while maintaining accurate, thorough documentation.
Provide resources, information, and referrals as needed.
Assist callers in identifying positive coping strategies and developing safety plans.
Intervene during emergencies when necessary.
Stay calm, professional, and focused while multitasking in a fast-paced environment.
This role is ideal for someone who is dedicated to making a positive impact, capable of navigating high-pressure situations, and committed to providing unwavering support to individuals in need.
What You Can Expect as a New Employee:
As part of Protocall's 24/7/365 crisis call center, you must demonstrate flexibility in your availability, including a regular willingness to work holidays and weekends. This role begins with an intensive, paid six-week virtual cohort training program designed to refine your skills and ensure readiness for the role. During this time, you will develop your skills through various learning modalities, including book learning, group sessions, roleplay, and live call-taking.
This training is an opportunity to enhance your abilities, fill knowledge gaps, and fully prepare you for your role as a telephonic first responder, delivering professional and compassionate support to individuals in crisis. In order to successfully complete this cohort training program, you are expected to develop fluency and demonstrate proficiency in key crisis care skills. Successful completion of this training is necessary for continued employment beyond this 6 week cohort training program.
Six Week Cohort Training Schedule: You will attend a regular Monday through Friday, 8:00 AM to 4:30 PM PST cohort training program for six weeks.
Post Cohort Training: After successfully completing Cohort Training you will begin your regular schedule. This schedule is developed in partnership with Protocall's Scheduling Department, during your Pre-Hire/Onboarding process.
Protocall Services Inc. is an Equal Opportunity Employer. We believe deeply in diversity of race, gender, sexual orientation, religion, ethnicity, national origin, and all of the other fascinating characteristics that make us different
Outpatient Psychiatry - Competitive compensation - Hybrid position
Oak Lawn, IL jobs
Join one of the nations largest, most respected health systems and experience what it means to live well. Advocate Health is seeking an Outpatient Psychiatrist to join our physician-led medical group and serve its patients at Advocate Christ Medical Center in Oak Lawn, IL.
Position highlights
FTE
Psychiatry
Outpatient
Hybrid
EPIC EMR
Be part of an integrated nationally recognized organization with physician-led medical group and embedded service line
Leverage access to DAX Copilot, an AI-powered clinical documentation tool integrated with Epic, streamlining clinical workflows by generating draft patient notes for efficient review, editing, and signature
Experience an environment that provides safe and equitable care for all patients
Training and/or experience required
Psychiatry Residency
Benefits and more
Paid Time Off programs for eligible positions
Health and welfare benefits such as health, dental, vision, life and Short- and Long-Term Disability
401(k) plan with up to 3% employer match, in addition to a 3% company contribution for a total employer contribution of up to 6% and other financial wellness programs
Flexible spending accounts for eligible health care and dependent care expenses
Family benefits such as parental leave, adoption assistance and surrogacy assistance
Educational Assistance Program
Paid medical liability insurance
CME allowance
Relocation assistance up to $12,000
Salary range: $270,914 - $270,914
Sign-on bonus
Advocate Christ Medical Center
Advocate Christ Medical Center is part of Advocate Health Care, one of the nations leading health care networks. A not-for-profit, 788-bed, premier teaching institution with more than 1,500 affiliated physicians, Christ Medical Center is one of the major referral hospitals in the Midwest for a number of specialties, including cancer care; cardiovascular services; heart and kidney transplantation; neurosciences; orthopedics; and womens health.
The hospital provides emergency care for more than 105,000 patient visits annually and has one of the busiest Level I
Oak Lawn, IL
Oak Lawn an attractive Village of nearly 56,000 residents and over 1,800 diverse businesses, has distinguished itself among Chicagos leading southwest suburbs. Nestled in the center of Cook County, a distinctive "hometown" essence flows through Oak Lawn; an unmatched quality evidenced through the communitys affable neighborhoods, dynamic business districts, well- maintained recreational areas and cultural vivacity.
The resources accessed within Oak Lawn are truly second-to-none. Exceptional educational opportunities are profound, as residents have a choice among a number of public and private school options and several higher education and continuing education institutions. Compassionate and quality healthcare is readily available through various established practices, along with the presence of Advocate Christ Medical Center and Advocate Childrens Hospital.
About Advocate Health
Advocate Health is the third-largest nonprofit integrated health system in the United States. Advocate Health has a combined footprint across six states Alabama, Georgia, Illinois, North Carolina, South Carolina and Wisconsin. We are a national leader in clinical innovation, health outcomes, consumer experience and value-based care, with Wake Forest University School of Medicine serving as the academic core of the enterprise. In Illinois and Wisconsin, we serve nearly 3 million patients annually across 29 hospitals and more than 500 sites of care. We are a leading employer in the Midwest, proudly supporting a team of over 77,000. This includes more than 4,300 employed physicians and over 2,500 Advanced Practice Professionals within our physician-led medical group.
We are committed to lifting others up every single day and in everything we do. By cultivating an atmosphere of acceptance and compassion, we create a welcoming environment where our patients can heal, our teammates can thrive, and our business can grow. Our For ALL mission allows you the chance to grow in ways that will broaden your perspective to deliver the best possible patient care.
RequiredPreferredJob Industries
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Collections Specialist, Patient Financial Services
Westchester, IL jobs
It's the people that make the difference. Are you ready to make your impact?
Midwest Orthopaedics at Rush is nationally recognized as a leader in comprehensive orthopedic services. The Orthopedic Program at Rush University Medical Center is ranked Top 10 in Orthopedics by U.S. News and World Report. Founded in 2003, MOR is comprised of internationally renowned Orthopedic and Spine surgeons who pioneer the latest advances in technology and surgical techniques to improve the lives and activity levels of patients around the world. MOR doctors are the official team physicians for the Chicago White Sox, Chicago Bulls, Chicago Fire Soccer Club and DePaul University Athletics.
Ready to join? We are looking for a Collections Specialist, Patient Financial Services to join our team. The position will be based at the corporate office located in Westchester, IL near Oak Brook. This is a work from home position; however, the candidate must be flexible to train onsite. As a Collections Specialist, Patient Financial Services you must possess strong communication, attention to detail and collaboration with all parties involved.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
Answer incoming calls into call center and assist patients/insurance companies with account questions in a courteous and timely manner. Ensure patient/insurance companies understand the billing statements and processes to provide the highest level of customer care.
Facilitate follow-up communications with insurance companies and patients regarding claim/payment status through practice management system and reporting tools.
Document all actions and maintain a permanent record of patient accounts to ensure a sufficient audit trail
Review and adjust balances according to fee schedules and management/MD requests, able to verify that claims have processed correctly by the insurance plan.
Research and obtain necessary documentation for insurance companies to process outstanding claims.
Identify denials and appeal with proper documentation within a timely manner to secure payment.
Answers patients' questions regarding statements and insurance coverage. Telephones or emails insurance carriers, adjusters and/or third-party companies to resolve unpaid balances.
Responds and handles attorney requests for bills as well as any questions regarding balances. Also negotiates settlements as cases close.
Any other duties as assigned.
Education and/or Experience
High school diploma or general education degree (GED)
Minimum of 2+ years of accounts receivable/collection experience in Workers Compensation; preferably in an Orthopedic practice.
Experience dealing with attorneys is a plus.
What's in it for you? MOR offers their employees a comprehensive compensation and benefits package.
Pay Rate: $19.00 - $23.00 per hour. Compensation at MOR is determined by many factors, which may include but are not limited to, job-related skills and level of experience, education, certifications, geographic location, market data and internal equity. Base pay is only a portion of the total rewards package.
Medical, Dental and Vision Insurance.
Paid Time Off and Paid Holidays.
Company-paid life and long-term disability insurance.
Voluntary life, AD&D, and short-term disability insurance.
Critical Illness and Accident Insurance.
401(k) Savings Plan.
401(k) Employer Contribution.
Pet Insurance.
Commuter Benefits.
Employee Assistance Program (EAP).
Tax-Advantaged Accounts (FSA, HSA, Dependent Care FSA).
HSA Employer Contribution (when enrolled in a HDHP).
Tuition Reimbursement.
Excellent working relationship with prestigious group of physicians in Orthopedics in the US and #1 in Illinois and Indiana.
Our employees make the difference in our patients' lives, and we value their contributions. Midwest Orthopaedics at Rush offers a comprehensive compensation and benefits package and an opportunity to grow and develop your career with an industry leader. Come see what we're all about. Equal Opportunity Employer.
IT Systems Administrator III
Collinsville, IL jobs
The Systems Administrator III sets up, configures, and supports our enterprise systems and ensures that plans, controls, processes, standards, policies, and procedures are documented and aligned with Touchette Regional Hospital and SIHF Healthcare IS standards. They are also responsible for mentoring junior staff, by displaying and demonstrating high standards, work ethic and by providing guidance, assistance and training when required. They provide their expert opinion to leadership when required and assists leadership in assessment, planning or evaluation of tasks or projects assigned to themselves or junior staff. Handles advanced systems & systems security support issues. Performs as a critical member of a cohesive, information systems team; while also maintaining the stability, security, availability, performance, and support of the organization's enterprise systems.
This includes creating and maintaining a variety of hospital information systems, applications, storage, email, and database systems. This position provides support for systems and applications including, but not limited to AWS, Microsoft 365, Microsoft Servers, and Workstations, Linux, Citrix, Meditech, Athena, Exchange, Active Directory, VMWare, Veeam, SCCM, PDQ Deploy, DUO, CyberArk, LogRhythm, Netwrix and MS SQL server, etc. This individual participates in technical research and planning to enable the business to operate effectively and securely. The position is responsible for providing after hour, holiday, and weekend support as required and all other duties as assigned.
Essential Functions and Responsibilities:
Gather and analyze user needs and requirements in accordance with IT processes.
Develop, provide, and maintain necessary documentation for all systems applications and server systems.
Manage systems monitoring applications using related monitoring tools; proactively address anomalies.
Assist with systems infrastructure, systems security, and systems maintenance in a multi-hospital & multi-healthcare clinic environment.
Participates in IT department, team, user group and technology governance meetings.
Maintains appropriate system documentation in ticketing and/or project tracking systems in accordance with department standards.
Determine and implement best-practice solutions for common and unique infrastructure or server systems issues without direct supervision.
Conduct research on network products, services, protocols, and standards in support of systems and software procurement and development efforts.
Installs and maintains operating systems and security patching.
Uses strong technical background, including expert knowledge of systems administration tools and best practices to support the organization's IT functions and needs.
Diagnoses and repairs server, workstation, application, database, and storage failures
Responsible for applying monitoring, endpoint security and capacity planning of organizational information systems, applications or services where appropriate.
Manages backup and restore processes and maintains general health of backup environment.
Creates, configures, maintains, and monitors servers, workstations, applications, and other enterprise systems whether virtual or physical.
Resolves outages, escalations and completes projects in a timely fashion.
Provides after hour, weekend, and holiday technical support as assigned.
Makes themselves available after hours for escalations and support as needed.
Makes technical recommendations to leadership as required as part of the enterprise planning and budgeting process.
Creates project plans and maintains budgeting processes in support of the IS department leadership.
Maintains data center environment and monitoring equipment.
Documents new or undocumented information systems policies, procedures, controls, plans, processes, and standards.
Provides in person or on-line training and creates presentations on policies, procedures, controls, plans, processes, and standards when required.
Works professionally and collaboratively with management, staff, and peers to meet organizational objectives.
Works collaboratively to resolve service interruptions and identify hardware, application, or service enhancements.
Maintains high work ethic and standards.
Attends meetings as assigned and performs related tasks in a timely manner.
Always provides quality customer service to all internal and external customers.
Mentors junior staff, by displaying and demonstrating high standards, work ethic and by providing guidance, assistance and training when required.
Continually looking to automate processes and to improve security of any process or procedure.
This position is hybrid work-from-home, and this individual must be able to perform effectively from both environments.
Performs all other duties as assigned.
Minimum Qualifications:
Education
Bachelor's degree in health care, Business Administration, Computer Information Systems or related fields, or equivalent work experience.
Experience:
8+ years' experience working in a Systems Administration II+ role.
Strong experience with storage technologies
Provides potential solutions when presenting problems or issues.
Works with and through management to address any interpersonal or other non-technical issues.
VMWare experience required.
Microsoft Active Directory experience required.
Microsoft SCCM or SmartDeploy experience is a plus.
Microsoft SQL Server experience is a plus.
Microsoft Exchange experience is a plus.
Strong experience with Microsoft Workstation and Server security functions, protocols, and technologies.
Strong experience with Microsoft Server 2003, 2008, 2012, 2016, DNS, DHCP, Microsoft Workstation 10, 11, Active Directory, SQL Server, networking, Group Policy, and other Windows Server functionality.
Linux experience a plus.
Veeam experience required.
Familiarity with health care data.
Certifications, Licenses, and Registrations
Microsoft Certified: Windows Server Hybrid Administrator Associate or equivalent certification.
Microsoft 365 Certified: Enterprise Administrator Expert a plus.
VMWare certification a plus.
Veeam certification a plus.
Skills and Abilities
Ability to set priorities and manage workflows.
Ability to work effectively and communicate professionally with staff, patients, and external agencies.
Clearly identifies objectives and executes upon those objectives.
Ability to exercise initiative, problem-solving, and decision-making skills.
Excellent documentation traits
Have integrity, initiative, and focus.
Strong organizational skills
Ability to work in a fast-paced environment.
Ability to multi-task and work autonomously.
Ability to be flexible with job duties.
Ability to work independently under minimal supervision.
Exceptional critical thinking and problem-solving ability.
Strong interpersonal skills to assist non-technical individuals with complex technical issues.
Attention to detail.
Physical Demands:
Must be able to sit and/or stand for prolonged periods of time
Must be able to wear personal protective equipment (PPE) (mask, gown, gloves) when required
Must be able to use hands and fingers, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; climb ladders; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell.
Must occasionally lift and/or move up to 50 pounds; 100 pounds with assistance.
Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
FLSA Statement:
This position is classified as exempt under the Fair Labor Standards Act (FLSA).
EEO Statement:
Touchette Regional Hospital is an equal opportunity employer and is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, or any other characteristic protected by applicable federal, state, or local laws. This policy applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Vice President-Federal Communications and Marketing (Hybrid Remote - McLean, VA / DC Area)
Sioux City, IA jobs
Description & Requirements Maximus is seeking a dynamic and experienced Vice President-Federal Communications and Marketing to join our innovative team. The ideal candidate will bridge the gap between technology, business process services and marketing in the Federal Government sector. In this role, you will be responsible for Team Leadership and Change Management in a large organization. The VP-Federal Communications and Marketing will collaborate with cross-functional teams to drive Federal solutions and offerings. If you are a strategic thinker with a passion for technology services and marketing, and if you thrive in a dynamic and collaborative environment, we invite you to apply to the position at Maximus.
This is a hybrid position with the need to go into the office a minimum of 3 days per week and occasionally attend meetings and/or events in the Tyson Corners, VA/ Washington, DC area. This position requires some travel. The selected candidate must live in this geographical area.
Key Areas of Responsibility
- Identify, plan, develop, and oversee differentiated and impactful marketing strategies/materials.
- Developing new programs for customer engagement including integrated marketing programs from concept to execution
- Drive Maximus Federal solutions and offerings.
- Manage digital and social media strategies across the federal market
- Build, manage, and coach a high-performing marketing team.
- Direct and support market research collection, analysis, interpretation of market data for short- and long- term market forecasts and reports.
- Work closely with the growth leaders to align sales and marketing strategies
- Maintain brand standards and ensure compliance across all marketing and communications channels.
- Build long-term relationships with employees, clients, government officials, and stakeholders.
- Serve as a collaborative and senior leader on the Maximus Communication & Marketing Team, helping to align strategy and outcomes across the company.
- Drive the implementation of marketing campaigns that meet business objectives and drive customer engagement.
- Develop relationships with associations, academia and industry partners to drive thought leadership and brand elevation.
This role will develop and oversee the Maximus Federal segment marketing strategy. Responsibilities include building brand visibility in the Federal marketplace, driving customer and partner engagement to support growth goals. This position will be responsible for developing annual marketing plans building strategy, managing the cross functional team and budget and, leveraging partner relationships, driving go-to-market solutions.
Qualifications:
-15+ years of experience in a Federal Marketing and Industry Analysis position including 7+ years managing a team.
-Previous experience at a corporation focused on the Federal sector.
-Bachelor's degree in Marketing, Business, or a related field; technical background and digital marketing are a plus. Additional experience in lieu of degree will be considered.
-MA degree in Marketing, Communication, or similar relevant field, preferred.
-Outstanding communication, presentation, and leadership skills.
-In-depth knowledge of the Federal sector.
-Critical thinker with problem-solving skills.
-Strong interpersonal and communication skills.
Key Competencies include the following: Marketing and Communication Strategies, Team Leadership, Technical Expertise, Cross-Functional Collaboration, Content Development, Sales Enablement, Product and Solutions Positioning and Change Management
EEO Statement
Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.
Accommodations
Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at **************************.
Minimum Salary
$
216,155.00
Maximum Salary
$
292,455.00
Easy ApplyLicensed Counselor & Art Therapist (Flexible Schedule)
Gurnee, IL jobs
Job DescriptionBenefits/Perks
Flexible Scheduling
(Work in office and from home)
Competitive Compensation
Hiring ART, LPC, LCPC, LCSW, or LMFT
Bilingual/Spanish plus but not required
Job Summary
We are seeking a licensed Mental Health Art Therapist to join our team! In this role, you will diagnose and treat psychological disorders, teach communication skills, assist patients in addressing dysfunctional behaviors, and guide them through crises. If you are an experienced therapist passionate about providing high-quality care and mental health solutions, we want to hear from you!
Responsibilities
Perform intake assessments
Provide mental health therapy for individuals, couples, families, and children
Create individualized treatment plans for each client
Use evidence-based treatment methods to facilitate group and individual treatments
Maintain detailed and accurate documentation of patient information and treatment plan
Adhere to all facility and licensing standards
Qualifications
Masters degree in counseling, social work, or similar field & be either working towards Art Therapy License or be an Art Therapist
Current and unrestricted therapy license in the State of Illinois
Previous experience as a mental health therapist preferred
Basic Life Support (BLS) and CPR certified
Excellent communication and interpersonal skills
Highly organized
Flexible work from home options available.
Pharmacy Billing Technician - Remote
Minonk, IL jobs
New exciting remote billing opportunity! Green Tree Pharmacy is a long term care pharmacy located in Minonk, IL, which currently serves almost 100 long term care facilities. As we continue to expand our services, we are in need of a Long-Term Care Billing Analyst.
Responsibilities:
* Understand all aspects of Long-Term Care Pharmacy Billing operations
* Audit Resident profiles to ensure payment information is accurate
* Manage census actions and reconciliation on a daily basis
* Independently complete daily audit reports
* Research and resolve Accounts Receivable questions from families regarding insurance and Medicaid
* Work closely with internal team members to ensure the highest level of customer service is maintained
* Ensure accurate and timely facility invoicing
* Adjudication/Post Consumption billing
Required Experience:
* Ability to work effectively in a fast-paced environment and meet tight deadlines
* Strong analytical skills and attention to detail
* Available to work assigned schedule Monday-Friday 9:00am-5:30pm, with rotating Saturdays
Preferred Experience:
* Licensed Pharmacy Technician
* Experience with Framework and Point Click Care (PCC)
* Previous Pharmacy experience
* Proficiency in Microsoft Excel, including moderate functions such as VLOOKUP, SUMIF, COUNTIF, and PivotTables
Benefits:
* Competitive compensation
* DailyPay
* Paid time off
* Paid holidays
* Health insurance for full-time employees
* Dental insurance for full-time employees
* Vision insurance for full-time employees
* Employer-paid life insurance for full-time employees
* Employee assistance program
* Voluntary benefit plans offered to full- and part-time employees
* Retirement plan
* Wellness program
* Free continuing education through Relias
* Great team to work alongside
* Further benefit details listed on total rewards guide
Infrastructure Engineer
Chicago, IL jobs
Midtown is seeking an Infrastructure Engineer to join our world-class team at our Chicago headquarters.
The team is based in our HQ office in Chicago (3611 N Kedzie Ave.) and supports all club locations.
The role is hybrid work-from-home and required to also come in the office in Chicago 2 days per week (Monday/Tuesday)
The position is based in the Chicago area and will involve travel to Midtown club locations.
About Our Company
We work at Midtown to inspire people to transform their lives-and we do our job well. Our members stay longer than any other major athletic club chain in North America because we are committed to providing resort-like environments, personal attention, and strong communities at every one of our clubs. We believe all three of those pillars start with attracting and growing rock star talent at every level of our organization.
Who We Want
We are looking for people that share our core values: kind individuals who want to win together, see things as the glass half full, are passionate about helping others, and strive to always be better than yesterday.
The Position
The Infrastructure Engineer is responsible for implementing, supporting, and maintaining Midtown's infrastructure systems. The position is a hands-on technical role and requires a strong foundation in on-premise networking and infrastructure, as well as expertise in Microsoft Azure cloud services. The Infrastructure Engineer will work on projects, serve as escalated support, and help monitor server systems to ensure reliable uptime, performance, and security across all our corporate and athletic club locations. This person is responsible for analyzing the needs of the business and working with the Midtown IT team to implement new cost-efficient technical directives and present project plans on how to best address infrastructure issues/shortcomings.
The team is based in our HQ office in Chicago (3611 N Kedzie Ave.) but will require frequent travel to all Midtown locations as projects require.
The role is hybrid work-from-home and required to also come in the office in Chicago
This position is based in the Chicago area and will involve frequent travel to all eight Midtown club locations as projects require
ROLE AND RESPONSIBILITIES
Design, deploy, and maintain on-premise and Azure cloud infrastructure using performance and security best practices.
Implement hybrid cloud solutions integrating SaaS and on-premise systems.
Manage Azure resources including VMs, networks, storage, and containers.
Support and maintain Hyper-V infrastructure.
Apply security best practices and ensure compliance with data protection regulations.
Implement RBAC, network security groups, and collaborate on vulnerability remediation.
Manage LAN, SD-WAN, Wi-Fi, VPNs, and firewalls.
Maintain hybrid Microsoft Entra ID and Active Directory infrastructure including Group Policy management.
Monitor system performance using tools which include Microsoft SCOM, Azure Monitor, Application Insights, and Log Analytics.
Ensure high availability (HA), disaster recovery (DR), and business continuity (BCP) in on-premise and Azure cloud environments.
Optimize infrastructure services for the best cost efficiency and scalability.
Support software developer infrastructure including Azure containers, APIs, and app services.
Work with IT Security team to review security configurations, identify risk items, and perform vulnerability remediation.
Serve as an escalation point for infrastructure and support teams.
Maintain technical documentation and ensure alignment with security standards.
Provide off-hours support for critical upgrades/outages and conduct periodic site visits (25% travel).
Other duties assigned by manager.
QUALIFICATIONS AND EDUCATION REQUIREMENTS
Bachelors in IT-related field or certificate equivalent.
4+ years in Infrastructure Engineering.
3+ years with Azure design/support.
Skilled in Azure Rights Management & Cloud App Security.
Proficient in PowerShell.
SCCM/SCOM, Active Directory, Group Policy expertise.
Hands-on with networking, virtualization, DNS, DHCP, ADFS, Firewall, VPN, certificate management.
Deep knowledge of Microsoft 365, Exchange, SharePoint, Teams, Intune, Defender, Purview.
Strong communication and problem-solving skills.
Eager to work with multiple teams and projects at the same time.
Experienced in a on-premise/cloud admin or similar role.
PREFERRED SKILL
Azure Network Engineer Associate (AZ-305), Azure Developer Associate (AZ-204), Microsoft Azure Administrator Associate (AZ-104).
Azure-based app development resources which include containers, APIs, and app services.
CCNA or Network related certificate/degree.
Business Continuity or Disaster Recovery planning experience.
IT Security Remediation experience.
ASSOCIATE BENEFITS
Complimentary club membership.
Discounts on Midtown products and services.
Access to hundreds of free courses for professional development.
Health insurance for eligible full-time associates (30+ hours a week).
And more.
Associate Benefits
Members of the Midtown team receive:
Salary Range: $105,000-$115,000. The actual compensation will depend on experience, and/or additional skills you bring to the table. Complimentary club membership
Benefits: Please refer to the link here for a copy of benefits and perks offered by Midtown for our full and part time associates.
You may also visit: **********************************************
This job description is intended to describe the general requirements for the position. It is not a complete statement of duties, responsibilities or requirements. Other duties not listed here may be assigned as necessary to ensure the proper operations of the department.
MIDTOWN is an Equal Opportunity Employer.
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