South Florida ENT Associates jobs

Under the direction of the Vice President, and the clinical leadership of the Chief Medical Officer, the Patient Service Manager is responsible for the management of the Call Center at Whole Family Health Center. This position is responsible for strategizing and coordinating quality outcomes via call center management. The Call Center Manager will provide oversight and support for his/her areas of responsibility. Primary responsibilities include managing support staff, identifying opportunities to improve patient access and customer satisfaction, assisting in streamlining support staff workflows, and tracking metrics for their area of responsibility. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. This is a position of trust. Communication Good oral and written communication skills are required for this position. Information must be exchanged using tact and persuasion appropriately. The person in this position must be able to communicate with the patients, staff, and others; and contribute to a positive environment. The ability to communicate in Spanish, Creole, or both is a plus. Key Responsibilities Provide overall direction and structure for Call Center on behalf of Whole Family Health Center. Directly supervises staff to ensure adherence to departmental policies and procedures. Ensure documentation and implementation of call center processes that clearly define the expectation of quality outcomes and within strict adherence to service level timelines associated to each workflow. Assist Whole Family Health Center Management in responding to client complaints. This role is responsible for ensuring department staffing, call quality, and call handle goals are met through continuous monitoring of call center software and reports. Training, mentoring, and coaching are also integral responsibilities for this role to support the continued development of staff. Tracks key performance indicators to show trends and identify opportunities for improvement. Provides feedback on workflows and processes to Vice President. Uses workforce management software to create, review, and/or approve employee schedules to ensure adequate staffing for anticipated call volume. Maintain privacy of all patients, employees and volunteer information and access such information only on a need-to-know basis for business purposes. Comply with all regulations regarding corporate integrity and security obligations; Report all behaviors and/or activities that are unethical, fraudulent, or unlawful. Meets routinely with management teams to ensure the seamless integration of each department's needs and makes certain there are constant communication updates. Performs other duties as assigned. Education & Training High School Diploma or GED required. College degree preferred but not required. Must be cross trained in electronic medical records, scheduling software and Microsoft Outlook. Experience Minimum three years' work experience in quality management required (supervisory experience a plus). 2 plus years of experience in developing requirements and performing system analysis (examples - utilizing use cases and stories development for articulating business requirements). 6-8 years of work experience in health care setting (Federally Qualified Health Center [FQHC] or ambulatory care a plus) and/or equivalent education. Working knowledge of Federal, State, and local laws, regulations, and policies related to ambulatory health service delivery systems. Working knowledge of quality improvement programs and procedures. Computer skills and knowledge, particularly word processing, spreadsheet, and presentation programs. Acute business acumen and understanding of organizational issues and challenges; organized with a natural inclination for development strategy and tactics. Bilingual in English and Spanish preferred. Culturally competent in assessing systems of care serving diverse patient populations. Demonstrated ability to work effectively with people of diverse races, ethnicities, nationalities, sexual orientations, gender identities, gender expression, socio-economic backgrounds, religions, ages, English-speaking abilities, immigration status, and physical abilities in a multicultural environment. Requirements Level 2 background clearance required. Proof of immunizations for MMR, HEP B vaccination, and either a history of chicken pox (varicella), or documentation of the varicella vaccine, current Tdap, and a PPD Test at time of hire.

The Retina Group of Florida is a multi-physician, multi-office and growing ophthalmology practice specializing in diseases of the retina. We are currently seeking full-time ophthalmic photographer to join our team at Sarasota location. The Retina Group of Florida prides itself on first class patient care, rewarding work enviroment and creating pathways for employee growht. Position is full-time with excellent benefits. Job Description Job Summary The ophthalmic technician is a fundamental part of the office team that support the physicians. Responsibilities Obtain and document comprehensive medical and ophthalmic history utilizing an ophthalmic-based Electronic Medical Records system. Obtain preliminary examination screening (Visual acuity, papillary assessment, confrontational VF, tonometry, etc). Perform diagnostic imaging (OCT). Assist with office-based procedures (Intraocular of medications, laser photocoagulation, and pneumatic retinopexy). Develop competency with an advanced EMR system (MDI), digital imaging system, and electronic-based prescription program. Qualifications Qualification/Requirements High school diploma or GED. COA or COT certification is preferred but not required All applicants should possess the skills to learn new information and tasks quickly. All applicants should possess excellent computer, written and verbal communication skills with problem solving ability. All candidates should exhibit a professional demeanor, organizational skills and work well with others. Applicants with experience should be proficient in patient triage and work-up; including tonometry and assisting physicians with minor office procedures. This position is full time and requires reliability, local area travel and the need for flexibility. Additional Information Salary commensurate with experience. Benefits available following probationary period.

Whole Family Health Center A non-profit community healthcare organization serving Florida's Treasure Coast region for over 25 years as an integrated approach to healthcare providing access to Adult & Pediatric Primary Care, Behavioral Health, and Pharmacy with delivery services. Whole Family Health Center is committed to delivering compassionate, quality care to all! Job Summary: Serves patients by preparing medications; assists pharmacists, multidisciplinary health care team, and patients with medication-related issues; assists pharmacists with MTM's, maintaining medication inventory and clinic formulary, 340 B compliance. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. This is a position of trust. Communication: Good verbal and written communication skills are required for this position. The information must be exchanged using tact and persuasion appropriately. He or she must be detail-oriented, organized, and a problem solver. The person in this position must be able to communicate with the patients, staff, and others; and contribute to a positive environment. The ability to communicate in Spanish, Creole or both is a plus. Key Responsibilities: Supports the provision of pharmacy services by transcribing and assembling prescription orders. Compounds, packages, and labels pharmaceuticals to be dispensed under pharmacist supervision. Communicates with patients and outside pharmacies/healthcare providers for medication reconciliation. Assists patients with medication access and adherence issues utilizing appropriate resources. Maintains pharmacy inventory stock levels, anticipates necessary medications and supplies, places orders, receives and updates inventory, as well as removes outdated medications. Assists pharmacist with ordering, and maintenance of 340B/standard virtual inventory. Prepares reports by collecting and summarizing data. Maintains medical records by recording and filing prescribers' orders and prescriptions. Maintains a secure, safe, and clean workspace by adhering to regulations, infection control, policy, and procedure. Prioritizes workload and works effectively with minimal supervision. Generates revenues by calculating, recording, and issuing charges. Communicates with insurance carriers to obtain prior authorizations and resolve disputes. May occasionally need to travel from one clinic to another for coverage. Assists pharmacist with other duties, as needed. May occasionally need to travel from one clinic to another for coverage. Education & Training: A high school diploma or GED is required Active Florida Pharmacy Technician License in good standing required. Certified Pharmacy Technician (CPhT) preferred. Experience: At least 2 years in a community health center, community pharmacy, or hospital setting 340B Drug Program knowledge and experience preferred Working knowledge of medical terminology and brand/generic drug names Requirements: Level 2 background clearance required Must have all necessary vaccinations, a PPD Test will be done once upon hire.

About Whole Family Health Center (WFHC) Whole Family Health Center is a non-profit community healthcare organization serving the Treasure Coast for nearly 30 years, offering an integrated approach to healthcare and striving to be a healthcare home for all members of the community. Position Summary The Behavioral Health Therapist is a dedicated licensed clinician practicing in the WFHC Fort Pierce location. As a vital member of our organization, the role will have the opportunity to make meaningful impact on the lives of clients through the provision of high-quality outpatient mental health counseling and therapeutic services. The Behavioral Health department serves clients ages 6 and older. Key Responsibilities Provide therapeutic services in accordance with best practices, to referred clients seeking counseling for a wide range of emotional and behavioral health concerns. Conduct comprehensive biopsychosocial assessments and develop treatment plans tailored to each client's unique needs. Maintain accurate and up-to-date client records in compliance with legal and ethical standards. Collaborate with a multidisciplinary team to ensure comprehensive care for clients. Participate in ongoing professional development and training opportunities. Other duties as assigned. Qualifications Current State of Florida Licensure as Mental Health Counselor (LMHC, LCSW or equivalent) Master's degree in counseling or related field. Strong clinical skills and knowledge of evidence-based therapies Excellent communication and interpersonal skills Level 2 background clearance and required immunizations (MMR, Hep B, Varicella, Tdap, PPD). Compensation and Benefits Salary Range: $70,000 - $73,000 Comprehensive medical, dental and vision coverage after 90 days. Life Insurance Retirement plan Paid Time Off and Sick Time off. EAP Program Internal credentialing Professional Development Assistance Supportive and collaborative work environment. Strong clinical skills and knowledge of evidence-based therapies Excellent communication and interpersonal skills Level 2 background clearance and required immunizations (MMR, Hep B, Varicella, Tdap, PPD). WFHC reserves the right to change or modify the job description, including but not limited to Major Responsibilities, Education, Certification, and Physical Requirements. WFHC is an EOE.

Job Summary: Serves patients by preparing specimens for laboratory testing; performing screening procedures. Candidate must be able to multi-task and function in a fast-paced environment, while contributing to a positive environment for patients and staff. Candidate will participate in problem solving activities, must be detail oriented, sensitive to the patient's needs, and require minimal supervision in order to function efficiently. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. This is a position of trust. Communication: Good oral and written communication skills are required for this position. Information must be exchanged using tact and persuasion appropriately. The person in this position must be able to communicate with the patients, staff, and others; and contribute to a positive environment. The ability to communicate in Spanish, Creole, or both is a plus. Key Responsibilities: Maintains professional behavior, and attitude towards patients, visitors, and co-workers. Verifies test requisitions through the EHR, patient's chart ordered by the Clinician. Ensures that the correct test is being performed for the correct patient. Obtains blood specimens by performing venipunctures and finger sticks. Follows up on results daily to resolve any problems with the specimen. Enters labs retrospectively in EHR, including Ryan White (RW). Follows up with Department of Health to ensure timely receipt of RW labs (viral load and CD4 counts). Maintains specimen integrity by using aseptic technique, following department procedures; observing isolation procedures. Tracks collected specimens by initialing, dating, and noting times of collection; maintaining daily tallies of collections performed. Maintains quality results by following department procedures and testing schedule; recording results in the quality-control log; identifying and reporting needed changes. Maintains safe, secure, and healthy work environment by following standards and procedures; complying with legal regulations. Ensures refrigerator is kept in good working order. Monitors refrigerator and freezer temperatures daily then documents in log. Resolves unusual test orders by contacting the physician, or nursing; referring unresolved orders back to the ordering provider for further clarification; notifying Office Manager. Adheres to professional standards, company policies and procedures, federal, state, and local requirements. Maintains the SDS log. Updates job knowledge by participating in educational opportunities. Cover in both Vero Beach and Fort Pierce as needed to cover laboratory personnel when off. Other duties and responsibilities as assigned. May occasionally need to travel from one clinic to another for coverage. Education & Training: High School Diploma or GED required. Proof of Phlebotomy Certification. Experience: 1 to 3 years' experience collecting and processing specimens for testing. Requirements: Level 2 background clearance required. Must have all necessary vaccinations, a PPD Test will be done once upon hire.

The Retina Group of Florida is a multi-physician, multi-office and growing ophthalmology practice specializing in diseases of the retina. We are currently seeking a full-time patient coordinator to join our team in our southern locations in Broward County. The Retina Group of Florida prides itself on first class patient care, rewarding work environment and creating pathways for employee growth. The position is full-time with excellent benefits. Job Description Job Summary The patient coordinator is a vital part of the office team as the first point of contact with the patients. They are responsible for answering phones, greeting patients, scheduling appointments and collecting copays in a professional and friendly manner. Responsibilities Answer phones timely Schedule patient appointments Collects co-payments and outstanding balances Filing, faxing and other miscellaneous front desk tasks Knowledge of multiple insurances, referral and authorization process Troubleshoot insurance claims issues Develop competency with EMR and practice management system Qualifications Required skills and Qualifications Excellent communication skills Flexibility with hours and local area travel Computer proficiency for an office nearly 100% electronic (Scanning, uploading, downloading, document transfer) Ability to work in multiple software programs/applications Exhibit patience and compassion Ability to prioritize tasks properly Additional Information Salary commensurate with experience. Excellent benefits available following probationary period.

The Retina Group of Florida is a multi-office ophthalmology practice specializing in diseases of the retina. Currently seeking full-time ophthalmic photographers, technicians, and receptionists to join our team at our locations in Palm Beach or Broward counties. Position is full-time with excellent benefits. Job Description Multi-office Ophthalmology practice specializing in diseases of the retina is seeking an individual that has experience with medical office insurance verifications, referrals and authorizations. This position has potential for travel to our local satellite offices and requires individuals to have reliable transportation on a daily basis. Candidates should exhibit professionalism and work well in a team environment. This position requires an individual who is organized, prompt, reliable and has the ability to learn new tasks quickly and efficiently in a fast paced environment. General Position Requirements and Description: Schedule patient appointments Filing, faxing and other miscellaneous front desk tasks Knowledge of multiple insurances, referral and authorization process Troubleshoot insurance claims issues EMR experience a plus Spanish speaking a plus The Retina Group of Florida offers great benefits and provides individuals the opportunity to grow within the company. Qualifications Excellent communication skills Flexibility with hours and local area travel Computer proficiency for an office nearly 100% electronic (Scanning, uploading, downloading, document transfer) Ability to work in multiple software programs/applications Answer multi-line telephones Exhibit patience and compassion Ability to prioritize tasks properly Additional Information Salary commensurate with experience. Excellent benefits available following probationary period. To be considered, please submit yourcurrent resume' with professional references.

Job Description The Retina Group of Florida (RGF) is a leading multi-physician, multi-office ophthalmology practice specializing in the diagnosis and treatment of diseases of the retina. With a long-standing reputation for excellence in patient care, advanced medical technology, and a supportive team culture, RGF continues to grow across Florida. We take pride in providing first-class care to our patients while fostering a rewarding, collaborative, and growth-oriented work environment for our employees. Joining our team means becoming part of a respected organization that values professionalism, compassion, and continuous learning. Responsibilities Follow all current and future policies and procedures of the department. Perform basic ocular screening and obtain detailed patient history. Assist in the efficient movement and flow of patients through sequence and evaluation. Medically assist the doctor during patient examinations. Scribe and accurately document findings, diagnoses, and treatment plans for the doctor. Prepare examination rooms with necessary medications, forms, consents, and educational materials. Coordinate special testing needs with technicians and surgical needs with surgical counselors. Create and maintain a sterile environment using proper sterile techniques. Accurately perform and document: Confrontation visual fields Basic pupil evaluation, A/C depth exam, and basic slit lamp exam Tonopen tonometry Visual acuity (distance and near) and Near Point of Convergence (NPC) Basic fundus photography (Macula, Disc, and Diabetic Series) Demonstrate working knowledge of ophthalmic terminology and equipment. Assist the doctor with patient calls, pharmacy calls, and ensure all patient phone calls are returned the same day received. Communicate all doctor instructions to patients and/or other doctors' offices as directed; fax reports, letters, post-op notes, and other documents to referring physicians. Travel to all office locations and work with any assigned doctor as needed. Collaborate with other clinic personnel and departments to ensure continuity of care and smooth clinic operations. Participate in interdepartmental duties as directed by the clinical supervisor, office manager, or physician. Maintain practice and patient confidentiality at all times in compliance with HIPAA regulations. Exhibit professionalism and maintain effective communication at all times. Participate in staff meetings, educational trainings, and continuing education as required. Obtain and maintain HIPAA/OSHA certification annually (provided by the practice). Perform other duties as assigned by leadership. Required Skills High school diploma or GED required. Minimum of 1 year recent experience in an ophthalmic or medical scribe role. COA or COT certification preferred. Excellent communication skills with patients, physicians, and staff. Ability to exhibit patience, empathy, and compassion with all patient interactions. Flexibility with work hours and travel to local area offices as needed. Proficiency in working across multiple software programs and applications simultaneously. Strong organizational and time-management skills with the ability to prioritize tasks effectively. Demonstrated ability to thrive in a fast-paced, team-oriented environment. Ability to remain calm, professional, and efficient under pressure.

About Whole Family Health Center (WFHC) Whole Family Health Center is a non-profit community healthcare organization serving the Treasure Coast for nearly 30 years, offering an integrated approach to healthcare and striving to be a healthcare home for all members of the community. Position Summary The Clinical Office Manager oversees daily operations at our multi-specialty clinic, ensuring smooth workflow, compliance, and exceptional patient experience. This role supervises clinical staff, supports administrative functions, and drives operational excellence aligned with WFHC's mission and standards of care. Key Responsibilities Manage day-to-day clinic operations, staffing, and workflow coordination. Supervise, train, and evaluate clinical and administrative staff. Ensure compliance with WFHC policies and procedures, safety protocols, and FQHC-LAL/HRSA regulations. Support patient access by resolving scheduling and provider availability issues. Oversee supply inventory, purchasing, and budget management. Maintain medical equipment calibration and staff training compliance. Promote quality initiatives, including UDS and HEDIS measures. Foster collaboration and cross-training among team members. Travel between WFHC sites as needed. Qualifications Associate or bachelor's degree required; BSN or BS in Healthcare/Business preferred. Active Florida LPN or RN license strongly preferred. Minimum 5 years' experience in a clinical office or 2 years in an FQHC . Proficient in Microsoft Office and EMR systems; strong understanding of medical terminology. Excellent communication, leadership, and problem-solving skills. Bilingual in Spanish or Creole a plus. Level 2 background clearance and required immunizations (MMR, Hep B, Varicella, Tdap, PPD). Why Join WFHC? Join a mission-driven organization dedicated to advancing whole-family wellness and community health. At WFHC, you'll lead a dedicated team committed to compassionate, high-quality care in a supportive and collaborative environment

Whole Family Health Center A non-profit community healthcare organization serving Florida's Treasure Coast region for over 25 years as an integrated approach to healthcare providing access to Adult & Pediatric Primary Care, Behavioral Health, and Pharmacy with delivery services. Whole Family Health Center is committed to delivering compassionate, quality care to all! Billing and Collections Specialist The person in this position will work independently dealing with Medicare, Medicaid, local contracts, commercial insurances, and self-pay patients in accordance with CMS, AHCA, HRSA, and payer guidelines. Communication Good oral and written communication skills are required for this position. The information must be exchanged using tact and persuasion appropriately. The person in this position must be able to communicate with the patients, staff, and others; and contribute to a positive environment. Bilingual English Spanish, or Creole preferred, but not required. Key Responsibilities Ensure charges are dropped daily for Athena processing. Monitor's work-flow dashboards and claims worklists to ensure claims follow up in accordance with timely filing and appeal guidelines. Review denial management reports and identifies trends and opportunities for process improvement elevates to Business Services Manager for discussion and action plans. Special Contract billing and eligibility verification (Ryan White, Project Response, etc.) Ensures monthly claims submission guidelines are in adherence with payer requirements. Review appointment schedules for insurance eligibility prior to appointments and assist with resolution prior to the scheduled time. Answers call and help patients with insurance and billing questions. Data entry of monthly lab charges Review and update patient accounts based on sliding fee eligibility. Other duties and responsibilities as assigned. May occasionally need to travel from one location to another. Education & Training High School Diploma or GED required FQHC Experience a plus A college degree is preferred but not required Certification in billing and coding preferred Experience Minimum three (3) years of experience in medical billing and coding Minimum two (2) years experience with self-pay and third-party collections Requirements Level 2 background clearance required Proof of immunizations for (1) Tdap, (2) MMR's, HEP B vaccination, and either a history of chickenpox (varicella) or documentation of the varicella vaccine, a PPD Test is done once upon hire (if applicable to the position) WFHC reserves the right to change or modify the job description, including but not limited to Major Responsibilities, Education, Certification, and Physical Requirements. WFHC is an EOE.

Job Summary: This person must be able to multi-task and function in a fast-paced environment while contributing to a positive environment for patients and staff and participating in problem solving activities. He or she must be detail oriented, sensitive to the patient's needs, and require minimal supervision in order to function efficiently. The person in this position maintains office operations by receiving and distributing communications; maintaining supplies and equipment; and serving patients. He or she works directly with the clinical staff and acts as a liaison between the patient and the provider. This position requires close communication with the patient, nurses, providers and case managers in order to coordinate care. This person will coordinate services between WFHC and outside providers. This person assists in keeping the office running efficiently by performing clerical duties, such as answering telephones, photocopying, faxing, and providing quality customer service. Communication with and respect for the patient is essential to build rapport. Good patient assessment skills are essential. This person must prioritize tasks and use space and time efficiently. The person in this position must be able to think critically and logically. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. This is a position of trust. Communication: Good oral and written communication skills are required for this position. Information must be exchanged using tact and persuasion appropriately. The person in this position must be able to communicate with the patients, staff, and others; and contribute to a positive environment. The ability to communicate in Spanish, Creole, or both is a plus. Key Responsibilities: * Maintain professional behavior, and attitude towards patients, visitors, and co-workers. * Schedule diagnostic testing and specialty appointments as requested. Documents in patient's chart accordingly. * Maintain ongoing tracking and appropriate documentation on referrals to promote team awareness and ensure patient safety. * Ensure complete and accurate registration, including patient demographic and current insurance information. * Assemble information concerning patient's clinical background and referral needs. Per referral guidelines, provide appropriate clinical information to specialist. * Complete prior authorization process for diagnostics and specialty services. * Contact insurance companies to ensure prior approval requirements are met. Present necessary medical information such as history, diagnosis and prognosis. Provide specific medical information to financial services to maximize reimbursement to the hospital and/or physicians. * Review details and expectations about the referral with patients. * Be the system navigator and point of contact for patients and families, with patients and families having direct access for asking questions and raising concerns. May assume advocate role on the patient's behalf with the carrier to ensure approval of the necessary supplies/services for the patient in a timely fashion. * Ensure that referrals are addressed in a timely manner. * Remind patients of scheduled appointments via mail or phone. * Follow up on referrals to ensure patients are keeping the appointments as scheduled. * Request medical records/reports and tracks to ensure that records/reports are received in a timely manner. * Ensure that patient's chart is up to date with information on specialist consults, hospitalizations, ER visits and community organization related to their health. * Document patient contact and progress in the EHR. * Attend educational offerings as appropriate. * Perform other duties and responsibilities as assigned. * May occasionally need to travel from one location to another for coverage. Education & Training: * High School diploma or GED required, college degree preferred. * Must be cross-trained in electronic medical records, scheduling software and Microsoft Outlook. Experience: * One to three years of progressive work experience in a medical office setting Requirements: * Level 2 background clearance required * Must have all necessary vaccinations and a PPD test upon hired

Job Description Whole Family Health Center A non-profit community healthcare organization serving Florida's Treasure Coast region for over 25 years as an integrated approach to healthcare providing access to Adult & Pediatric Primary Care, Behavioral Health, and Pharmacy with delivery services. Whole Family Health Center is committed to delivering compassionate, quality care to all! Job Summary: Serves patients by preparing medications; assists pharmacists, multidisciplinary health care team, and patients with medication-related issues; assists pharmacists with MTM's, maintaining medication inventory and clinic formulary, 340 B compliance. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. This is a position of trust. Communication: Good verbal and written communication skills are required for this position. The information must be exchanged using tact and persuasion appropriately. He or she must be detail-oriented, organized, and a problem solver. The person in this position must be able to communicate with the patients, staff, and others; and contribute to a positive environment. The ability to communicate in Spanish, Creole or both is a plus. Key Responsibilities: Supports the provision of pharmacy services by transcribing and assembling prescription orders. Compounds, packages, and labels pharmaceuticals to be dispensed under pharmacist supervision. Communicates with patients and outside pharmacies/healthcare providers for medication reconciliation. Assists patients with medication access and adherence issues utilizing appropriate resources. Maintains pharmacy inventory stock levels, anticipates necessary medications and supplies, places orders, receives and updates inventory, as well as removes outdated medications. Assists pharmacist with ordering, and maintenance of 340B/standard virtual inventory. Prepares reports by collecting and summarizing data. Maintains medical records by recording and filing prescribers' orders and prescriptions. Maintains a secure, safe, and clean workspace by adhering to regulations, infection control, policy, and procedure. Prioritizes workload and works effectively with minimal supervision. Generates revenues by calculating, recording, and issuing charges. Communicates with insurance carriers to obtain prior authorizations and resolve disputes. May occasionally need to travel from one clinic to another for coverage. Assists pharmacist with other duties, as needed. May occasionally need to travel from one clinic to another for coverage. Education & Training: A high school diploma or GED is required Active Florida Pharmacy Technician License in good standing required. Certified Pharmacy Technician (CPhT) preferred. Experience: At least 2 years in a community health center, community pharmacy, or hospital setting 340B Drug Program knowledge and experience preferred Working knowledge of medical terminology and brand/generic drug names Requirements: Level 2 background clearance required Must have all necessary vaccinations, a PPD Test will be done once upon hire.

We are seeking full-time Patient Access Representatives to work on-site at the our Boynton Beach Admin Office. The Patient Access Representative registers patients for clinical services by obtaining pertinent information, verifying insurance benefits, explaining pertinent documents, and collecting payments. Essential Duties and Responsibilities Obtains, confirms, and enters demographic, financial, and clinical information necessary for financial clearance of scheduled patient accounts. Contacts patients' families or physicians' offices to obtain missing insurance information. Verifies insurance and confirms insurance eligibility of patient coverage benefits, notifying patient and referring physician in the event of failed eligibility. Collaborates with scheduling departments to identify add-on patients. Notifies patients of liabilities and collects funds. Maintains appropriate records, files, and accurate documentation in the system of record. Other duties as assigned Minimum Qualifications High school diploma required; Bachelor's degree preferred Proven work experience as a Patient Access Representative; Minimum 2 years of relevant experience required Strong administrative and organizational skills Excellent communication and interpersonal skills Proficiency in Microsoft Office and data entry systems Ability to multitask and maintain strong attention to detail Compassionate and patient Ability to work independently and as a team player Strong organizational skills Ability to multitask and use critical thinking to complete tasks Ability to stay calm while working under pressure Qualifications Scheduling, Multi-Tasking, Detail Oriented, Interpersonal Skills, Documentation, Data entry Additional Information All your information will be kept confidential according to EEO guidelines.

Whole Family Health Center A non-profit community healthcare organization serving Florida's Treasure Coast region for over 25 years as an integrated approach to healthcare providing access to Adult & Pediatric Primary Care, Behavioral Health, and Pharmacy with delivery services. WFHC is committed to delivering compassionate, quality care to all! Medical Assistant Candidates must be able to multi-task and function in a fast-paced environment while contributing to a positive environment for patients and staff. The candidate will participate in problem-solving activities, must be detail-oriented, sensitive to the patient's needs, and require minimal supervision in order to function efficiently. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. This is a position of trust. Communication Good oral and written communication skills are required for this position. The information must be exchanged using tact and persuasion appropriately. The person in this position must be able to communicate with the patients, staff, and others; and contribute to a positive environment. Bilingual English Spanish, or Creole preferred, but not required. Key Responsibilities Maintains professional behavior, and attitude towards patients, visitors, and coworkers. Screens patients according to WFHC protocols (e.g., obtaining vital signs, height, weight, vision/hearing testing) and any other procedures directed by the Supervising Provider, Clinical Office Manager, or other Clinical Support Leaders. Performs accurate charting in the medical records in accordance with WFHC policies and procedures. Provides assistance to the care team, as needed. Maintains exam rooms and work areas (i.e., keeping well-stocked, orderly, and clean, including disinfecting exam tables between patients as per infection control policy). Performs phlebotomy/finger sticks as permitted by training. Performs Covid Testing: Setup testing site & maintain supplies Manage scheduled & walk-in patients Explain the reason for the testing, and procedure; provide education Register patients in portals & office documentation: experienced knowledge of Athena EHR Wear PPE Collect anterior nasal specimens & collection guidelines Oversee client flow; review & provide testing results Sanitize & disinfect workspace Administers injections according to position requirements (i.e., subcutaneous, intramuscular, and intradermal injections). Performs procedures as ordered (i.e., EKGs, nebulizer treatments, pulse oximeter, ear lavages, obtain specimens for laboratory processing). Able to accurately make/cancel/reschedule appointments in the computer appointment system. Able to follow up on appointments to determine patient compliance and contact patients to reschedule (no-show policy). Maintain strict infection control (i.e., sterilizing instruments, performing procedures, needle disposal, etc.) Performs in-house waived testing, after they are quality controlled, which may include some or all the following: pregnancy tests, Hemocue/Hemoglobin, glucometer, urine dip, hemoccult-stool, and throat swab. Each test will be done according to directions/procedures and results logged in patients' medical records. May occasionally need to travel from one clinic to another for coverage. Secondary Duties Understands all emergency protocols and responds accordingly. Understands mandatory reporting of child/elder abuse policy and procedure. Understands State requirements for reporting communicable diseases and offering special labs for pregnant patients. Understands and utilizes the VFC program where applicable and documents accurately including 680 forms and vaccine administration records. Counsels' patients per treatment plan (i.e., diet, exercise, medication, etc.) Must demonstrate the knowledge and skills necessary to provide care appropriate to the age of the patients served. Licenses & Certifications High School Diploma or GED required Proof of Certified Nursing Assistant certification with (1) year of adult health experience or current certification as a Certified or Registered Medical Assistant entry level Current CPR certification preferred Physical Requirements Level 2 background clearance required Proof of immunizations for (1) Tdap, (2) MMR's, HEP B vaccination, and either a history of chickenpox (varicella) or documentation of the varicella vaccine, a PPD Test is done once upon hire. WFHC reserves the right to change or modify the job description, including but not limited to Major Responsibilities, Education, Certification, and Physical Requirements. WFHC is EOE.

Job DescriptionThe Retina Group of Florida is a multi-physician, multi-office and growing ophthalmology practice specializing in diseases of the retina. We are currently seeking a full-time ophthalmic technician to join our team . The Retina Group of Florida prides itself on first class patient care, rewarding work environment and creating pathways for employee growth. The position is full-time with excellent benefits. The ophthalmic technician is a fundamental part of the office team that support the physicians.Responsibilities Obtain and document comprehensive medical and ophthalmic history utilizing an ophthalmic-based Electronic Medical Records system. Obtain preliminary examination screening (Visual acuity, papillary assessment, confrontational VF, tonometry, etc). Perform diagnostic imaging (OCT). Assist with office-based procedures (Intraocular of medications, laser photocoagulation, and pneumatic retinopexy). Develop competency with an advanced EMR system (MDI), digital imaging system, and electronic-based prescription program. Required Skills High school diploma or GED. COA or COT certification is preferred but not required All applicants should possess the skills to learn new information and tasks quickly. All applicants should possess excellent computer, written and verbal communication skills with problem solving ability. All candidates should exhibit a professional demeanor, organizational skills and work well with others. Applicants with experience should be proficient in patient triage and work-up; including tonometry and assisting physicians with minor office procedures. This position is full time and requires reliability, local area travel and the need for flexibility.

Job Description Job Summary: This person must be able to multi-task and function in a fast-paced environment while contributing to a positive environment for patients and staff and participating in problem solving activities. He or she must be detail oriented, sensitive to the patient's needs, and require minimal supervision in order to function efficiently. The person in this position maintains office operations by receiving and distributing communications and serving the patients. He or she works directly with the clinical staff and acts as a liaison between the patient and the provider. This position requires close communication with the patient, nurses, providers, and case managers in order to coordinate care. Communication with and respect for the patient is essential to build rapport. Good patient assessment skills are essential. This person must prioritize tasks and use space and time efficiently. The person in this position must be able to think critically and logically. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. This is a position of trust. Communication: Good oral and written communication skills are required for this position. Information must be exchanged using tact and persuasion appropriately. The person in this position must be able to communicate with the patients, staff, and others; and contribute to a positive environment. The ability to communicate in Spanish, Creole, or both is a plus. Key Responsibilities: Maintains professional behavior, and attitude towards patients, visitors, and coworkers. Answers incoming customer phone calls and take appropriate action for each call. Maintains customer satisfaction ratings based on explicit criteria set forth by the company. Attends mandatory training sessions to stay updated on product or company policy changes. Uses company policies to determine if there can be an immediate resolution to a customer issue or if that issue requires managerial input. Input's data into the company's EHR to keep each patient record updated. Makes, changes, cancels, or edits appointments. Transfers calls as appropriate using switchboard. Strong communication and phone skills. History of success in customer service. Solves customer issues. Upsells customer accounts. Maintains call center database. Relay's information. Upkeep of office equipment. Attends educational offerings as appropriate. Performs other duties and responsibilities as assigned. May occasionally need to travel from one clinic to another for coverage. Education & Training High school diploma or GED required; college degree preferred. Experience: One to three years of progressive work experience in a medical office setting. Requirements: Level 2 background clearance required Must have all necessary vaccinations, a PPD Test done upon hired.

Job Description The Retina Group of Florida (RGF) is a leading multi-physician, multi-office ophthalmology practice specializing in the diagnosis and treatment of diseases of the retina. With a long-standing reputation for excellence in patient care, advanced medical technology, and a supportive team culture, RGF continues to grow across Florida. We take pride in providing first-class care to our patients while fostering a rewarding, collaborative, and growth-oriented work environment for our employees. Joining our team means becoming part of a respected organization that values professionalism, compassion, and continuous learning. Responsibilities Follow all current and future policies and procedures of the department. Perform basic ocular screening and obtain detailed patient history. Assist in the efficient movement and flow of patients through sequence and evaluation. Medically assist the doctor during patient examinations. Scribe and accurately document findings, diagnoses, and treatment plans for the doctor. Prepare examination rooms with necessary medications, forms, consents, and educational materials. Coordinate special testing needs with technicians and surgical needs with surgical counselors. Create and maintain a sterile environment using proper sterile techniques. Accurately perform and document: Confrontation visual fields Basic pupil evaluation, A/C depth exam, and basic slit lamp exam Tonopen tonometry Visual acuity (distance and near) and Near Point of Convergence (NPC) Basic fundus photography (Macula, Disc, and Diabetic Series) Demonstrate working knowledge of ophthalmic terminology and equipment. Assist the doctor with patient calls, pharmacy calls, and ensure all patient phone calls are returned the same day received. Communicate all doctor instructions to patients and/or other doctors' offices as directed; fax reports, letters, post-op notes, and other documents to referring physicians. Travel to all office locations and work with any assigned doctor as needed. Collaborate with other clinic personnel and departments to ensure continuity of care and smooth clinic operations. Participate in interdepartmental duties as directed by the clinical supervisor, office manager, or physician. Maintain practice and patient confidentiality at all times in compliance with HIPAA regulations. Exhibit professionalism and maintain effective communication at all times. Participate in staff meetings, educational trainings, and continuing education as required. Obtain and maintain HIPAA/OSHA certification annually (provided by the practice). Perform other duties as assigned by leadership. Required Skills High school diploma or GED required. Minimum of 1 year recent experience in an ophthalmic or medical scribe role. COA or COT certification preferred. Excellent communication skills with patients, physicians, and staff. Ability to exhibit patience, empathy, and compassion with all patient interactions. Flexibility with work hours and travel to local area offices as needed. Proficiency in working across multiple software programs and applications simultaneously. Strong organizational and time-management skills with the ability to prioritize tasks effectively. Demonstrated ability to thrive in a fast-paced, team-oriented environment. Ability to remain calm, professional, and efficient under pressure.

Job Summary: This person must be able to multi-task and function in a fast-paced environment while contributing to a positive environment for patients and staff and participating in problem solving activities. He or she must be detail oriented, sensitive to the patient's needs, and require minimal supervision in order to function efficiently. The person in this position maintains office operations by receiving and distributing communications; maintaining supplies and equipment; and serving patients. He or she works directly with the clinical staff and acts as a liaison between the patient and the provider. This position requires close communication with the patient, nurses, providers and case managers in order to coordinate care. This person will coordinate services between WFHC and outside providers. This person assists in keeping the office running efficiently by performing clerical duties, such as answering telephones, photocopying, faxing, and providing quality customer service. Communication with and respect for the patient is essential to build rapport. Good patient assessment skills are essential. This person must prioritize tasks and use space and time efficiently. The person in this position must be able to think critically and logically. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. This is a position of trust. Communication: Good oral and written communication skills are required for this position. Information must be exchanged using tact and persuasion appropriately. The person in this position must be able to communicate with the patients, staff, and others; and contribute to a positive environment. The ability to communicate in Spanish, Creole, or both is a plus. Key Responsibilities: Maintain professional behavior, and attitude towards patients, visitors, and co-workers. Schedule diagnostic testing and specialty appointments as requested. Documents in patient's chart accordingly. Maintain ongoing tracking and appropriate documentation on referrals to promote team awareness and ensure patient safety. Ensure complete and accurate registration, including patient demographic and current insurance information. Assemble information concerning patient's clinical background and referral needs. Per referral guidelines, provide appropriate clinical information to specialist. Complete prior authorization process for diagnostics and specialty services. Contact insurance companies to ensure prior approval requirements are met. Present necessary medical information such as history, diagnosis and prognosis. Provide specific medical information to financial services to maximize reimbursement to the hospital and/or physicians. Review details and expectations about the referral with patients. Be the system navigator and point of contact for patients and families, with patients and families having direct access for asking questions and raising concerns. May assume advocate role on the patient's behalf with the carrier to ensure approval of the necessary supplies/services for the patient in a timely fashion. Ensure that referrals are addressed in a timely manner. Remind patients of scheduled appointments via mail or phone. Follow up on referrals to ensure patients are keeping the appointments as scheduled. Request medical records/reports and tracks to ensure that records/reports are received in a timely manner. Ensure that patient's chart is up to date with information on specialist consults, hospitalizations, ER visits and community organization related to their health. Document patient contact and progress in the EHR. Attend educational offerings as appropriate. Perform other duties and responsibilities as assigned. May occasionally need to travel from one location to another for coverage. Education & Training: High School diploma or GED required, college degree preferred. Must be cross-trained in electronic medical records, scheduling software and Microsoft Outlook. Experience: One to three years of progressive work experience in a medical office setting Requirements: Level 2 background clearance required Must have all necessary vaccinations and a PPD test upon hired

Whole Family Health Center A non-profit community healthcare organization serving Florida's Treasure Coast region for over 25 years as an integrated approach to healthcare providing access to Adult & Pediatric Primary Care, Behavioral Health, and Pharmacy with delivery services. Whole Family Health Center is committed to delivering compassionate, quality care to all! Job Summary: Serves patients by preparing medications; assists pharmacists, multidisciplinary health care team, and patients with medication-related issues; assists pharmacists with MTM's, maintaining medication inventory and clinic formulary, 340 B compliance. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. This is a position of trust. Communication: Good verbal and written communication skills are required for this position. The information must be exchanged using tact and persuasion appropriately. He or she must be detail-oriented, organized, and a problem solver. The person in this position must be able to communicate with the patients, staff, and others; and contribute to a positive environment. The ability to communicate in Spanish, Creole or both is a plus. Key Responsibilities: Supports the provision of pharmacy services by transcribing and assembling prescription orders. Compounds, packages, and labels pharmaceuticals to be dispensed under pharmacist supervision. Communicates with patients and outside pharmacies/healthcare providers for medication reconciliation. Assists patients with medication access and adherence issues utilizing appropriate resources. Maintains pharmacy inventory stock levels, anticipates necessary medications and supplies, places orders, receives and updates inventory, as well as removes outdated medications. Assists pharmacist with ordering, and maintenance of 340B/standard virtual inventory. Prepares reports by collecting and summarizing data. Maintains medical records by recording and filing prescribers' orders and prescriptions. Maintains a secure, safe, and clean workspace by adhering to regulations, infection control, policy, and procedure. Prioritizes workload and works effectively with minimal supervision. Generates revenues by calculating, recording, and issuing charges. Communicates with insurance carriers to obtain prior authorizations and resolve disputes. May occasionally need to travel from one clinic to another for coverage. Assists pharmacist with other duties, as needed. May occasionally need to travel from one clinic to another for coverage. Education & Training: A high school diploma or GED is required Active Florida Pharmacy Technician License in good standing required. Certified Pharmacy Technician (CPhT) preferred. Experience: At least 2 years in a community health center, community pharmacy, or hospital setting 340B Drug Program knowledge and experience preferred Working knowledge of medical terminology and brand/generic drug names Requirements: Level 2 background clearance required Must have all necessary vaccinations, a PPD Test will be done once upon hire.