Patient Access Representative jobs at SEARHC - 20 jobs

Pay Range:$25.00 - $33.71 The Patient Registration Specialist Lead is expected to perform at a higher level or generally more complex job-specific responsibilities from a Patient Registration Specialist. The Patient Registration Specialist Lead provides support to Patient Registration Supervisor and peers with training, auditing and reporting of the registration operations. PRS is a subject matter expert in training on the following: obtaining, and verifying demographic, financial, and insurance information during the registration process, accepts point of service payments or provides guidance for payment options, and clears the patient for service delivery. The PRS Lead is an expert role in Patient Registration and will function as the team leader under supervisor guidance. The PRS Lead works closely with the Patient Registration Supervisor or Manager to ensure goals are met for the site (locally assigned) or discipline (consortium-wide assigned). SEARHC is a non-profit health consortium which serves the health interests of the residents of Southeast Alaska. We see our employees as our strongest assets. It is our priority to further their development and our organization by aiding in their professional advancement. Working at SEARHC is more than a job, it's a fulfilling career. We offer generous benefits, including retirement, paid time off, paid parental leave, health insurance, dental, and vision benefits, life insurance and long and short-term disability, and more. Shift Details M-F 8-5 Key Essential Functions and Accountabilities of the Job Manages scheduling resources for patient appointments Manages communication tools for patient scheduling requests by patients and care teams Manages the pre-registration review process for insurance verification for upcoming appointments Retrieves payment collection for services, flat rate services, co-pay or up-front collections Collects documentation by the requirements and timeliness for registration compliance Scan registration documents into the electronic health record Reviews and assigns insurance tiering for proper payor assignment. Validates insurance eligibility and pre-authorization requirements Communicates with peers, patients, and care teams through multiple communication channels for appointment requests and patient-initiated outreach Create new patient profiles in the electronic health record with quality data input of demographic information and proper identification collection Manages multiple worklists assigned: New Patient Registration Worklist Schedules and register for various disciplines: Primary Care, Behavioral Health, Optometry, Rehabilitation, Radiology, Laboratory, and others. Cross training for assigned coverage as a PRS. Coordinates signing up patients in the MySEARHC patient portal Enacts SEARHC's 7 Standard of Service Excellence and provides exceptional customer service delivery Works well with peers, patients, and leadership Participates in departmental improvement efforts, maintains a clean and safe working environment for self, staff, and patients, and maintains compliance with annual competencies. Identifies community resources, fosters partnerships, and utilizes resources effectively. Refers all patients without insurance coverage or questions to a Financial Counselor for resolution. Refers patients to the Patient Health Benefits team for screening/enrollment in available/qualified insurance resources Provides training for new employees in the PRS Trainee and PRS roles Under the guidance of supervisor, audits encounters of PRS Trainee and PRS team members and shares corrections that need to be made. Reporting: Schedule fill rate tracking, third next available Monitors incoming schedule requests messaging tools for timely response by team Monitors standby/waitlist for timely response by team Manages updates to providers 90 day rolling schedules and block placements Provides supervisor support in the absence of the supervisor with guidance by manager 60 % of the job will require training and work the tasks in the PRS Trainee and PRS JD 20% auditing and reporting and 20% care team/dyad partner communication. Other duties as assigned Additional Details: Education, Certifications, and Licenses Required High School Diploma or GED preferred Preference given to applicants with advanced degree. Basic Life Support preferred. Experience Required 2 years of healthcare office experience or a minimum of an associate degree in lieu of healthcare office experience required. Internal candidates with at least 1 year of experience as a Patient Registration Specialist or similar role at SEARHC will be considered qualified for this role. Knowledge of Available services at SEARHC, other tribal health organizations in Alaska, and community. Customer service principles. General knowledge of front-end revenue cycle requirements Skills in Skilled at attention to detail and quality data input. The use of equipment such as computers. Oral and written, and interpersonal communications. De-escalation and critical thinking skills Quality review and providing training feedback Ability to Prioritize work and multi-task in a fast-paced office setting with many interruptions Receive escalated scenarios for review prior to escalating to supervisor Read and comprehend simple instructions, short correspondence, and memos Demonstrate time-management, organizational, and customer service skills Work flexible hours with limited unplanned absence and ability to work independently Other Qualifications Strong organizational & time management abilities Teamwork Leadership Proficient in EHR systems Position Information: Work Shift:OT 8/40 If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

Pay Range:$25.00 - $31.88 The Patient Registration Specialist works directly with patients to obtain and verify information during the registration process as well as other duties to prepare the patient for service delivery. SEARHC is a non-profit health consortium which serves the health interests of the residents of Southeast Alaska. We see our employees as our strongest assets. It is our priority to further their development and our organization by aiding in their professional advancement. Working at SEARHC is more than a job, it's a fulfilling career. We offer generous benefits, including retirement, paid time off, paid parental leave, health insurance, dental, and vision benefits, life insurance and long and short-term disability, and more. Key Essential Functions and Accountabilities of the Job * Manages scheduling resources for patient appointments * Manages communication tools for patient scheduling requests by patients and care teams * Manages the pre-registration review process for insurance verification for upcoming appointments * Manages follow-up appointment request * Retrieves payment collection for services, flat rate services, co-pay or up-front collections * Collects documentation by the requirements and timeliness for registration compliance * Scan registration documents into the electronic health record * Reviews and assigns insurance tiering for proper payor assignment. * Validates insurance eligibility and pre-authorization requirements * Communicates with peers, patients and care teams through multiple communication channels for appointment requests and patient-initiated outreach * Create new patient profiles in the electronic health record with quality data input of demographic information and proper identification collection * Manages multiple worklists assigned: New Patient Registration Worklist * Schedules and register for various disciplines: Primary Care, Behavioral Health, Optometry, Rehabilitation, Radiology, Laboratory, and others. Cross training for assigned coverage as a PRS. * Coordinates signing up patients in the MySEARHC patient portal * Enacts SEARHC's 7 Standard of Service Excellence and provides exceptional customer service delivery * Works well with peers, patients, and leadership * Participates in departmental improvement efforts, maintains a clean and safe working environment for self, staff, and patients, and maintains compliance with annual competencies. * Identifies community resources, fosters partnerships, and utilizes resources effectively. * Refers all patients without insurance coverage or questions to a Financial Counselor for resolution. * Refers patients to the Patient Health Benefits team for screening/enrollment in available/qualified insurance resources * 80% of the job will require registration and insurance verification work, 20% patient and care team scheduling request communication. * Other duties as assigned. Additional Details: Key Essential Functions and Accountabilities of the Job * High School Diploma preferred * Preference given to applicants with advanced degree. * Basic Life Support preferred. Experience Required * 1 year of healthcare, behavioral health, dental, customer service, relevant administrative or office setting experience required. * Internal candidates with at least 1 year of experience as a Patient Registration Specialist Trainee or similar role at SEARHC will be considered qualified for this role. Knowledge of * Available services at SEARHC, other tribal health organizations in Alaska, and community. * Customer service principles. * General knowledge of front-end revenue cycle requirements Skills in * Skilled at attention to detail and quality data input. * The use of equipment such as computers. * Oral and written, and interpersonal communications. * De-escalation and critical thinking skills Ability to * Prioritize work and multi-task in a fast-paced office setting with many interruptions * Self-start and willingness to learn * Read and comprehend simple instructions, short correspondence, and memos * Demonstrate time-management, organizational, and customer service skills * Work flexible hours with limited unplanned absence and ability to work independently Other Qualifications * Strong organizational & time management abilities * Teamwork * Proficient in EHR systems Position Information: Work Shift:OT 8/40 If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

Pay Range:$25.00 - $31.88 The Patient Experience Specialist (PES) functions as a customer service liaison and facilitator between patients, families, staff and SEARHC medical and administrative leaders. This role helps foster excellent patient experiences and promote continuous improvement within SEARHC's services, systems, and processes. SEARHC is a non-profit health consortium which serves the health interests of the residents of Southeast Alaska. We see our employees as our strongest assets. It is our priority to further their development and our organization by aiding in their professional advancement. Working at SEARHC is more than a job, it's a fulfilling career. We offer generous benefits, including retirement, paid time off, paid parental leave, health insurance, dental, and vision benefits, life insurance and long and short-term disability, and more. Key Essential Functions and Accountabilities of the Job Demonstrate, promote, maintain, and encourage the highest level of customer service, professionalism, and compassion with patients and staff. · Captures patient information and statements to summarize into clearly written notes of concerns and systems issues. · Communicates with SEARHC leadership and affected patients and visitors to document appropriate actions and contacts into a patient feedback management system. · Supports other team members by reviewing patient feedback, written notes, and draft communications as requested, to ensure documentation and communications are appropriate, clear, and compliant applicable standards and policies. · Works to improve Customer/Patient satisfaction by assisting with patient satisfaction surveys and managing patient complaints, grievances, and compliments in compliance with all applicable regulations, policies, and best practices. · Performs rounds as requested in clinics and hospitals to gauge customer satisfaction with surveys and structured interviews and to offer support as needed. · Supports customer service/patient experience goals and initiatives by serving as a liaison between the Patient Experience Division and other SEARHC stakeholder groups as directed. This can include attendance and active participation in various, internal and external, meetings, gatherings, and/or committees as requested. · Assist in navigating patients with inquires concerning SEARHC locations and other services by utilizing available resources. · Provides support to patients, visitors, and the public by assisting customers, family members and visitors in a professional manner and helping determine needs and connecting with appropriate resources. · Other duties as assigned. Additional Details: Education, Certifications, and Licenses Required High school diploma or equivalent - required Valid Driver's License with clean driving record (no DUIs) Experience Required Two years' experience in customer service experience - required. An equivalent combination of relevant educational and/ or training may be substituted for experience. Knowledge of: · Knowledge of medical terms and practices. · Knowledge of customer service concepts and practices. · Knowledge of privacy rules and regulations. · Knowledge of Tribal Healthcare systems. · Knowledge of local and regional community resources and how to access them. · Knowledge of customs and values of Alaska Native Peoples. Skills in: · Skills in strong written communication. · Skills in being effective with oral communication. · Skills In conflict resolution. Ability to: · Ability to articulate events written and orally. · Ability to apply common sense understanding to carry out written and oral instructions. · Ability to display a strong interpersonal and empathic demeanor. · Ability to pay meticulous attention to detail. · Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals. · Ability to have a sense of courteousness and respectfulness when working with patients. · Able to work independently or as a team member · Able to establish personal boundaries. · Ability to travel to other SEARHC locations as needed. Position Information: Work Shift:OT 8/40 If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

Pay Range:$25.00 - $31.88 The Patient Experience Specialist (PES) functions as a customer service liaison and facilitator between patients, families, staff and SEARHC medical and administrative leaders. This role helps foster excellent patient experiences and promote continuous improvement within SEARHC's services, systems, and processes. SEARHC is a non-profit health consortium which serves the health interests of the residents of Southeast Alaska. We see our employees as our strongest assets. It is our priority to further their development and our organization by aiding in their professional advancement. Working at SEARHC is more than a job, it's a fulfilling career. We offer generous benefits, including retirement, paid time off, paid parental leave, health insurance, dental, and vision benefits, life insurance and long and short-term disability, and more. Key Essential Functions and Accountabilities of the Job * Demonstrate, promote, maintain, and encourage the highest level of customer service, professionalism, and compassion with patients and staff. * Captures patient information and statements to summarize into clearly written notes of concerns and systems issues. * Communicates with SEARHC leadership and affected patients and visitors to document appropriate actions and contacts into a patient feedback management system. * Supports other team members by reviewing patient feedback, written notes, and draft communications as requested, to ensure documentation and communications are appropriate, clear, and compliant applicable standards and policies. * Works to improve Customer/Patient satisfaction by assisting with patient satisfaction surveys and managing patient complaints, grievances, and compliments in compliance with all applicable regulations, policies, and best practices. * Performs rounds as requested in clinics and hospitals to gauge customer satisfaction with surveys and structured interviews and to offer support as needed. * Supports customer service/patient experience goals and initiatives by serving as a liaison between the Patient Experience Division and other SEARHC stakeholder groups as directed. This can include attendance and active participation in various, internal and external, meetings, gatherings, and/or committees as requested. * Assist in navigating patients with inquires concerning SEARHC locations and other services by utilizing available resources. * Provides support to patients, visitors, and the public by assisting customers, family members and visitors in a professional manner and helping determine needs and connecting with appropriate resources. * Other duties as assigned. Additional Details: Education, Certifications, and Licenses Required * High school diploma or equivalent - required * Valid Driver's License with clean driving record (no DUIs) Experience Required * Two years' experience in customer service experience - required. An equivalent combination of relevant educational and/ or training may be substituted for experience. Knowledge of: * Knowledge of medical terms and practices. * Knowledge of customer service concepts and practices. * Knowledge of privacy rules and regulations. * Knowledge of Tribal Healthcare systems. * Knowledge of local and regional community resources and how to access them. * Knowledge of customs and values of Alaska Native Peoples. Skills in: * Skills in strong written communication. * Skills in being effective with oral communication. * Skills In conflict resolution. Ability to: * Ability to articulate events written and orally. * Ability to apply common sense understanding to carry out written and oral instructions. * Ability to display a strong interpersonal and empathic demeanor. * Ability to pay meticulous attention to detail. * Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals. * Ability to have a sense of courteousness and respectfulness when working with patients. * Able to work independently or as a team member * Able to establish personal boundaries. * Ability to travel to other SEARHC locations as needed. Position Information: Work Shift:OT 8/40 If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

Pay Range:$25.00 - $31.88 The Patient Registration Specialist works directly with patients to obtain and verify information during the registration process as well as other duties to prepare the patient for service delivery. SEARHC is a non-profit health consortium which serves the health interests of the residents of Southeast Alaska. We see our employees as our strongest assets. It is our priority to further their development and our organization by aiding in their professional advancement. Working at SEARHC is more than a job, it's a fulfilling career. We offer generous benefits, including retirement, paid time off, paid parental leave, health insurance, dental, and vision benefits, life insurance and long and short-term disability, and more. Key Essential Functions and Accountabilities of the Job Manages scheduling resources for patient appointments Manages communication tools for patient scheduling requests by patients and care teams Manages the pre-registration review process for insurance verification for upcoming appointments Manages follow-up appointment request Retrieves payment collection for services, flat rate services, co-pay or up-front collections Collects documentation by the requirements and timeliness for registration compliance Scan registration documents into the electronic health record Reviews and assigns insurance tiering for proper payor assignment. Validates insurance eligibility and pre-authorization requirements Communicates with peers, patients and care teams through multiple communication channels for appointment requests and patient-initiated outreach Create new patient profiles in the electronic health record with quality data input of demographic information and proper identification collection Manages multiple worklists assigned: New Patient Registration Worklist Schedules and register for various disciplines: Primary Care, Behavioral Health, Optometry, Rehabilitation, Radiology, Laboratory, and others. Cross training for assigned coverage as a PRS. Coordinates signing up patients in the MySEARHC patient portal Enacts SEARHC's 7 Standard of Service Excellence and provides exceptional customer service delivery Works well with peers, patients, and leadership Participates in departmental improvement efforts, maintains a clean and safe working environment for self, staff, and patients, and maintains compliance with annual competencies. Identifies community resources, fosters partnerships, and utilizes resources effectively. Refers all patients without insurance coverage or questions to a Financial Counselor for resolution. Refers patients to the Patient Health Benefits team for screening/enrollment in available/qualified insurance resources 80% of the job will require registration and insurance verification work, 20% patient and care team scheduling request communication. Other duties as assigned. Additional Details: Education, Certifications, and Licenses Required High School Diploma preferred Preference given to applicants with advanced degree. Basic Life Support preferred. Experience Required 1 year of healthcare, behavioral health, dental, customer service, relevant administrative or office setting experience required. Internal candidates with at least 1 year of experience as a Patient Registration Specialist Trainee or similar role at SEARHC will be considered qualified for this role. Knowledge, Skills, and Abilities: Knowledge of Available services at SEARHC, other tribal health organizations in Alaska, and community. Customer service principles. General knowledge of front-end revenue cycle requirements Skills in Skilled at attention to detail and quality data input. The use of equipment such as computers. Oral and written, and interpersonal communications. De-escalation and critical thinking skills Ability to Prioritize work and multi-task in a fast-paced office setting with many interruptions Self-start and willingness to learn Read and comprehend simple instructions, short correspondence, and memos Demonstrate time-management, organizational, and customer service skills Work flexible hours with limited unplanned absence and ability to work independently Computer Skills: Proficient in Microsoft Office Products including Word, Excel, and PowerPoint Other Qualifications: Strong organizational & time management abilities Teamwork Proficient in EHR systems Travel Required: Travel not required Safety and Risk Management Responsibilities: Employees are responsible for complying with safe work rules; reporting all accidents and injuries immediately; cooperating in all accident and injury investigations; reporting defective equipment and unsafe conditions. Physical Demands: While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; sit; use hands to finger, handle or feel and reach with hands and arms. The employee is occasionally required to climb or balance; stoop, kneel, crouch or crawl. The employee must lift and/or move 50 lbs. Work Environment: The noise level in the work environment is usually moderate. Strong organizational & time management abilities Teamwork Proficient in EHR systems Travel Required: Travel not required Safety and Risk Management Responsibilities: Employees are responsible for complying with safe work rules; reporting all accidents and injuries immediately; cooperating in all accident and injury investigations; reporting defective equipment and unsafe conditions. Physical Demands: While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; sit; use hands to finger, handle or feel and reach with hands and arms. The employee is occasionally required to climb or balance; stoop, kneel, crouch or crawl. The employee must lift and/or move 50 lbs. Work Environment: The noise level in the work environment is usually moderate. Position Information: Work Shift:OT 8/40 If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

Pay Range:$25.00 - $31.88 The Patient Registration Specialist works directly with patients to obtain and verify information during the registration process as well as other duties to prepare the patient for service delivery. SEARHC is a non-profit health consortium which serves the health interests of the residents of Southeast Alaska. We see our employees as our strongest assets. It is our priority to further their development and our organization by aiding in their professional advancement. Working at SEARHC is more than a job, it's a fulfilling career. We offer generous benefits, including retirement, paid time off, paid parental leave, health insurance, dental, and vision benefits, life insurance and long and short-term disability, and more. Shift Details M-F 7am-4pm Key Essential Functions and Accountabilities of the Job Manages scheduling resources for patient appointments Manages communication tools for patient scheduling requests by patients and care teams Manages the pre-registration review process for insurance verification for upcoming appointments Manages follow-up appointment request Retrieves payment collection for services, flat rate services, co-pay or up-front collections Collects documentation by the requirements and timeliness for registration compliance Scan registration documents into the electronic health record Reviews and assigns insurance tiering for proper payor assignment. Validates insurance eligibility and pre-authorization requirements Communicates with peers, patients and care teams through multiple communication channels for appointment requests and patient-initiated outreach Create new patient profiles in the electronic health record with quality data input of demographic information and proper identification collection Manages multiple worklists assigned: New Patient Registration Worklist Schedules and register for various disciplines: Primary Care, Behavioral Health, Optometry, Rehabilitation, Radiology, Laboratory, and others. Cross training for assigned coverage as a PRS. Coordinates signing up patients in the MySEARHC patient portal Enacts SEARHC's 7 Standard of Service Excellence and provides exceptional customer service delivery Works well with peers, patients, and leadership Participates in departmental improvement efforts, maintains a clean and safe working environment for self, staff, and patients, and maintains compliance with annual competencies. Identifies community resources, fosters partnerships, and utilizes resources effectively. Refers all patients without insurance coverage or questions to a Financial Counselor for resolution. Refers patients to the Patient Health Benefits team for screening/enrollment in available/qualified insurance resources 80% of the job will require registration and insurance verification work, 20% patient and care team scheduling request communication. Other duties as assigned. Additional Details: Key Essential Functions and Accountabilities of the Job High School Diploma preferred Preference given to applicants with advanced degree. Basic Life Support preferred. Experience Required 1 year of healthcare, behavioral health, dental, customer service, relevant administrative or office setting experience required. Internal candidates with at least 1 year of experience as a Patient Registration Specialist Trainee or similar role at SEARHC will be considered qualified for this role. Knowledge of Available services at SEARHC, other tribal health organizations in Alaska, and community. Customer service principles. General knowledge of front-end revenue cycle requirements Skills in Skilled at attention to detail and quality data input. The use of equipment such as computers. Oral and written, and interpersonal communications. De-escalation and critical thinking skills Ability to Prioritize work and multi-task in a fast-paced office setting with many interruptions Self-start and willingness to learn Read and comprehend simple instructions, short correspondence, and memos Demonstrate time-management, organizational, and customer service skills Work flexible hours with limited unplanned absence and ability to work independently Other Qualifications Strong organizational & time management abilities Teamwork Proficient in EHR systems Position Information: Work Shift:OT 8/40 If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

Pay Range:$25.00 - $31.88 The Patient Registration Specialist works directly with patients to obtain and verify information during the registration process as well as other duties to prepare the patient for service delivery. SEARHC is a non-profit health consortium which serves the health interests of the residents of Southeast Alaska. We see our employees as our strongest assets. It is our priority to further their development and our organization by aiding in their professional advancement. Working at SEARHC is more than a job, it's a fulfilling career. We offer generous benefits, including retirement, paid time off, paid parental leave, health insurance, dental, and vision benefits, life insurance and long and short-term disability, and more. Shift Details * M-F 7am-4pm Key Essential Functions and Accountabilities of the Job * Manages scheduling resources for patient appointments * Manages communication tools for patient scheduling requests by patients and care teams * Manages the pre-registration review process for insurance verification for upcoming appointments * Manages follow-up appointment request * Retrieves payment collection for services, flat rate services, co-pay or up-front collections * Collects documentation by the requirements and timeliness for registration compliance * Scan registration documents into the electronic health record * Reviews and assigns insurance tiering for proper payor assignment. * Validates insurance eligibility and pre-authorization requirements * Communicates with peers, patients and care teams through multiple communication channels for appointment requests and patient-initiated outreach * Create new patient profiles in the electronic health record with quality data input of demographic information and proper identification collection * Manages multiple worklists assigned: New Patient Registration Worklist * Schedules and register for various disciplines: Primary Care, Behavioral Health, Optometry, Rehabilitation, Radiology, Laboratory, and others. Cross training for assigned coverage as a PRS. * Coordinates signing up patients in the MySEARHC patient portal * Enacts SEARHC's 7 Standard of Service Excellence and provides exceptional customer service delivery * Works well with peers, patients, and leadership * Participates in departmental improvement efforts, maintains a clean and safe working environment for self, staff, and patients, and maintains compliance with annual competencies. * Identifies community resources, fosters partnerships, and utilizes resources effectively. * Refers all patients without insurance coverage or questions to a Financial Counselor for resolution. * Refers patients to the Patient Health Benefits team for screening/enrollment in available/qualified insurance resources * 80% of the job will require registration and insurance verification work, 20% patient and care team scheduling request communication. * Other duties as assigned. Additional Details: Key Essential Functions and Accountabilities of the Job * High School Diploma preferred * Preference given to applicants with advanced degree. * Basic Life Support preferred. Experience Required * 1 year of healthcare, behavioral health, dental, customer service, relevant administrative or office setting experience required. * Internal candidates with at least 1 year of experience as a Patient Registration Specialist Trainee or similar role at SEARHC will be considered qualified for this role. Knowledge of * Available services at SEARHC, other tribal health organizations in Alaska, and community. * Customer service principles. * General knowledge of front-end revenue cycle requirements Skills in * Skilled at attention to detail and quality data input. * The use of equipment such as computers. * Oral and written, and interpersonal communications. * De-escalation and critical thinking skills Ability to * Prioritize work and multi-task in a fast-paced office setting with many interruptions * Self-start and willingness to learn * Read and comprehend simple instructions, short correspondence, and memos * Demonstrate time-management, organizational, and customer service skills * Work flexible hours with limited unplanned absence and ability to work independently Other Qualifications * Strong organizational & time management abilities * Teamwork * Proficient in EHR systems Position Information: Work Shift:OT 8/40 If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

Pay Range:$25.00 - $31.88 The Patient Registration Specialist works directly with patients to obtain and verify information during the registration process as well as other duties to prepare the patient for service delivery. SEARHC is a non-profit health consortium which serves the health interests of the residents of Southeast Alaska. We see our employees as our strongest assets. It is our priority to further their development and our organization by aiding in their professional advancement. Working at SEARHC is more than a job, it's a fulfilling career. We offer generous benefits, including retirement, paid time off, paid parental leave, health insurance, dental, and vision benefits, life insurance and long and short-term disability, and more. Key Essential Functions and Accountabilities of the Job * Manages scheduling resources for patient appointments * Manages communication tools for patient scheduling requests by patients and care teams * Manages the pre-registration review process for insurance verification for upcoming appointments * Manages follow-up appointment request * Retrieves payment collection for services, flat rate services, co-pay or up-front collections * Collects documentation by the requirements and timeliness for registration compliance * Scan registration documents into the electronic health record * Reviews and assigns insurance tiering for proper payor assignment. * Validates insurance eligibility and pre-authorization requirements * Communicates with peers, patients and care teams through multiple communication channels for appointment requests and patient-initiated outreach * Create new patient profiles in the electronic health record with quality data input of demographic information and proper identification collection * Manages multiple worklists assigned: New Patient Registration Worklist * Schedules and register for various disciplines: Primary Care, Behavioral Health, Optometry, Rehabilitation, Radiology, Laboratory, and others. Cross training for assigned coverage as a PRS. * Coordinates signing up patients in the MySEARHC patient portal * Enacts SEARHC's 7 Standard of Service Excellence and provides exceptional customer service delivery * Works well with peers, patients, and leadership * Participates in departmental improvement efforts, maintains a clean and safe working environment for self, staff, and patients, and maintains compliance with annual competencies. * Identifies community resources, fosters partnerships, and utilizes resources effectively. * Refers all patients without insurance coverage or questions to a Financial Counselor for resolution. * Refers patients to the Patient Health Benefits team for screening/enrollment in available/qualified insurance resources * 80% of the job will require registration and insurance verification work, 20% patient and care team scheduling request communication. * Other duties as assigned. Additional Details: Education, Certifications, and Licenses Required * High School Diploma preferred * Preference given to applicants with advanced degree. * Basic Life Support preferred. Experience Required * 1 year of healthcare, behavioral health, dental, customer service, relevant administrative or office setting experience required. * Internal candidates with at least 1 year of experience as a Patient Registration Specialist Trainee or similar role at SEARHC will be considered qualified for this role. Knowledge, Skills, and Abilities: Knowledge of * Available services at SEARHC, other tribal health organizations in Alaska, and community. * Customer service principles. * General knowledge of front-end revenue cycle requirements Skills in * Skilled at attention to detail and quality data input. * The use of equipment such as computers. * Oral and written, and interpersonal communications. * De-escalation and critical thinking skills Ability to * Prioritize work and multi-task in a fast-paced office setting with many interruptions * Self-start and willingness to learn * Read and comprehend simple instructions, short correspondence, and memos * Demonstrate time-management, organizational, and customer service skills * Work flexible hours with limited unplanned absence and ability to work independently Computer Skills: * Proficient in Microsoft Office Products including Word, Excel, and PowerPoint Other Qualifications: * Strong organizational & time management abilities * Teamwork * Proficient in EHR systems Travel Required: * Travel not required Safety and Risk Management Responsibilities: * Employees are responsible for complying with safe work rules; reporting all accidents and injuries immediately; cooperating in all accident and injury investigations; reporting defective equipment and unsafe conditions. Physical Demands: * While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; sit; use hands to finger, handle or feel and reach with hands and arms. * The employee is occasionally required to climb or balance; stoop, kneel, crouch or crawl. The employee must lift and/or move 50 lbs. Work Environment: * The noise level in the work environment is usually moderate. * Strong organizational & time management abilities * Teamwork * Proficient in EHR systems Travel Required: * Travel not required Safety and Risk Management Responsibilities: * Employees are responsible for complying with safe work rules; reporting all accidents and injuries immediately; cooperating in all accident and injury investigations; reporting defective equipment and unsafe conditions. Physical Demands: * While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; sit; use hands to finger, handle or feel and reach with hands and arms. * The employee is occasionally required to climb or balance; stoop, kneel, crouch or crawl. The employee must lift and/or move 50 lbs. Work Environment: * The noise level in the work environment is usually moderate. Position Information: Work Shift:OT 8/40 If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

Pay Range: Pay Range:$26.06 - $36.08 Patient Care Coordinator manages and coordinates all aspects of a patient's care, working closely with the care team to ensure treatment plans are followed and the patient's needs are met. SEARHC is a non-profit health consortium which serves the health interests of the residents of Southeast Alaska. We see our employees as our strongest assets. It is our priority to further their development and our organization by aiding in their professional advancement. Working at SEARHC is more than a job, it's a fulfilling career. We offer generous benefits, including retirement, paid time off, paid parental leave, health insurance, dental, and vision benefits, life insurance and long and short-term disability, and more. Shift Details: M-F 8-5 * Assists the care team in coordinating safe, timely, effective, efficient, equitable, patient-centered care. * Assesses self-management skills of patients and caregivers and encourages wellness and autonomy through support, training and coordination of community and/or referred services. * Communicates regularly with patients and caregivers regarding Plan of Care (POC). * Responsible for management and coordination of internal and external referrals. * Acts as a communication portal between patients and their care team, sharing lab results to patients, generates patient letters, and completes relevant forms as needed. * Preformed patient outreach- either by telephone or text encouraging patients to schedule with care team. * Supports care coordination within and outside of the SEARHC health system to ensure a consistent, effective, supportive system of care. * Facilitates efficient clinic flow and utilization. * Tracks and maintains case management and coordination data. * Monitors normal patient progress and tracks outcomes using SEARHC standards of performance and care. * Advocates for patient and patient caregivers at service-delivery level, empower patient decision-making and self-care, and addresses patient needs in a timely manner. * Facilitates patient outreach utilizing patient health and quality data. * Participates in departmental and clinical improvement efforts, maintains a clean and safe working environment for self, staff, and patients, and maintains compliance with annual competencies. * Identifies community resources, fosters partnerships, and utilizes resources effectively. * 50 % of the job will require referral management work, 25% performing patient outreach and 25% care team communication. * Other duties as assigned. Education, Certifications, and Licenses Required * Associate's degree or 2 years of college preferably in social work, social services, healthcare administration, business administration, or related field OR 2 years of relevant professional experience may be exchanged for a degree or course work. * A Bachelor's degree in a relevant field may be exchanged for all required experience. * Basic Life Support preferred. Experience Required * 2 years of healthcare, behavioral health, dental, or relevant administrative experience required. * Internal candidates with at least 2 years of experience working in a front or back-office role may be considered for this role. Knowledge, Skills, and Abilities: Knowledge of * Available services at SEARHC, other tribal health organizations in Alaska, and community. * The clinical process and the ability to apply this knowledge in the working environment. * Customer service principles. * Safety and infection control principles. Skills in * Assessment, anticipation of needs, and data collection. * The use of equipment such as computers and medical equipment. * Oral and written communications. Ability to * Work in teams- Providers, Nurses and other healthcare personnel Computer Skills: * Proficient in Microsoft Office Products including Word, Excel, and PowerPoint Other Qualifications: * Excellent communication and interpersonal skills * Strong organizational & time management abilities * Teamwork * Proficient in EHR systems Travel Required: * Travel not required Safety and Risk Management Responsibilities: * Employees are responsible for complying with safe work rules; reporting all accidents and injuries immediately; cooperating in all accident and injury investigations; reporting defective equipment and unsafe conditions. Physical Demands: * While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; sit; use hands to finger, handle or feel and reach with hands and arms. * The employee is occasionally required to climb or balance; stoop, kneel, crouch or crawl. The employee must lift and/or move 50 lbs. Work Environment: * The noise level in the work environment is usually moderate. Required Certifications: If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

Pay Range: Pay Range:$26.06 - $36.08 Patient Care Coordinator manages and coordinates all aspects of a patient's care, working closely with the care team to ensure treatment plans are followed and the patient's needs are met. SEARHC is a non-profit health consortium which serves the health interests of the residents of Southeast Alaska. We see our employees as our strongest assets. It is our priority to further their development and our organization by aiding in their professional advancement. Working at SEARHC is more than a job, it's a fulfilling career. We offer generous benefits, including retirement, paid time off, paid parental leave, health insurance, dental, and vision benefits, life insurance and long and short-term disability, and more. Shift Details: M-F 8-5 · Assists the care team in coordinating safe, timely, effective, efficient, equitable, patient-centered care. · Assesses self-management skills of patients and caregivers and encourages wellness and autonomy through support, training and coordination of community and/or referred services. · Communicates regularly with patients and caregivers regarding Plan of Care (POC). · Responsible for management and coordination of internal and external referrals. · Acts as a communication portal between patients and their care team, sharing lab results to patients, generates patient letters, and completes relevant forms as needed. · Preformed patient outreach- either by telephone or text encouraging patients to schedule with care team. · Supports care coordination within and outside of the SEARHC health system to ensure a consistent, effective, supportive system of care. · Facilitates efficient clinic flow and utilization. · Tracks and maintains case management and coordination data. · Monitors normal patient progress and tracks outcomes using SEARHC standards of performance and care. · Advocates for patient and patient caregivers at service-delivery level, empower patient decision-making and self-care, and addresses patient needs in a timely manner. · Facilitates patient outreach utilizing patient health and quality data. · Participates in departmental and clinical improvement efforts, maintains a clean and safe working environment for self, staff, and patients, and maintains compliance with annual competencies. · Identifies community resources, fosters partnerships, and utilizes resources effectively. · 50 % of the job will require referral management work, 25% performing patient outreach and 25% care team communication. · Other duties as assigned. Education, Certifications, and Licenses Required Associate's degree or 2 years of college preferably in social work, social services, healthcare administration, business administration, or related field OR 2 years of relevant professional experience may be exchanged for a degree or course work. A Bachelor's degree in a relevant field may be exchanged for all required experience. Basic Life Support preferred. Experience Required 2 years of healthcare, behavioral health, dental, or relevant administrative experience required. Internal candidates with at least 2 years of experience working in a front or back-office role may be considered for this role. Knowledge, Skills, and Abilities: Knowledge of Available services at SEARHC, other tribal health organizations in Alaska, and community. The clinical process and the ability to apply this knowledge in the working environment. Customer service principles. Safety and infection control principles. Skills in Assessment, anticipation of needs, and data collection. The use of equipment such as computers and medical equipment. Oral and written communications. Ability to Work in teams- Providers, Nurses and other healthcare personnel Computer Skills: Proficient in Microsoft Office Products including Word, Excel, and PowerPoint Other Qualifications: Excellent communication and interpersonal skills Strong organizational & time management abilities Teamwork Proficient in EHR systems Travel Required: Travel not required Safety and Risk Management Responsibilities: Employees are responsible for complying with safe work rules; reporting all accidents and injuries immediately; cooperating in all accident and injury investigations; reporting defective equipment and unsafe conditions. Physical Demands: While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; sit; use hands to finger, handle or feel and reach with hands and arms. The employee is occasionally required to climb or balance; stoop, kneel, crouch or crawl. The employee must lift and/or move 50 lbs. Work Environment: The noise level in the work environment is usually moderate. Required Certifications: If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

Pay Range:$25.00 - $33.71 The Patient Registration Specialist Lead is expected to perform at a higher level or generally more complex job-specific responsibilities from a Patient Registration Specialist. The Patient Registration Specialist Lead provides support to Patient Registration Supervisor and peers with training, auditing and reporting of the registration operations. PRS is a subject matter expert in training on the following: obtaining, and verifying demographic, financial, and insurance information during the registration process, accepts point of service payments or provides guidance for payment options, and clears the patient for service delivery. The PRS Lead is an expert role in Patient Registration and will function as the team leader under supervisor guidance. The PRS Lead works closely with the Patient Registration Supervisor or Manager to ensure goals are met for the site (locally assigned) or discipline (consortium-wide assigned). SEARHC is a non-profit health consortium which serves the health interests of the residents of Southeast Alaska. We see our employees as our strongest assets. It is our priority to further their development and our organization by aiding in their professional advancement. Working at SEARHC is more than a job, it's a fulfilling career. We offer generous benefits, including retirement, paid time off, paid parental leave, health insurance, dental, and vision benefits, life insurance and long and short-term disability, and more. Key Essential Functions and Accountabilities of the Job Manages scheduling resources for patient appointments Manages communication tools for patient scheduling requests by patients and care teams Manages the pre-registration review process for insurance verification for upcoming appointments Retrieves payment collection for services, flat rate services, co-pay or up-front collections Collects documentation by the requirements and timeliness for registration compliance Scan registration documents into the electronic health record Reviews and assigns insurance tiering for proper payor assignment. Validates insurance eligibility and pre-authorization requirements Communicates with peers, patients, and care teams through multiple communication channels for appointment requests and patient-initiated outreach Create new patient profiles in the electronic health record with quality data input of demographic information and proper identification collection Manages multiple worklists assigned: New Patient Registration Worklist Schedules and register for various disciplines: Primary Care, Behavioral Health, Optometry, Rehabilitation, Radiology, Laboratory, and others. Cross training for assigned coverage as a PRS. Coordinates signing up patients in the MySEARHC patient portal Enacts SEARHC's 7 Standard of Service Excellence and provides exceptional customer service delivery Works well with peers, patients, and leadership Participates in departmental improvement efforts, maintains a clean and safe working environment for self, staff, and patients, and maintains compliance with annual competencies. Identifies community resources, fosters partnerships, and utilizes resources effectively. Refers all patients without insurance coverage or questions to a Financial Counselor for resolution. Refers patients to the Patient Health Benefits team for screening/enrollment in available/qualified insurance resources Provides training for new employees in the PRS Trainee and PRS roles Under the guidance of supervisor, audits encounters of PRS Trainee and PRS team members and shares corrections that need to be made. Reporting: Schedule fill rate tracking, third next available Monitors incoming schedule requests messaging tools for timely response by team Monitors standby/waitlist for timely response by team Manages updates to providers 90 day rolling schedules and block placements Provides supervisor support in the absence of the supervisor with guidance by manager 60 % of the job will require training and work the tasks in the PRS Trainee and PRS JD 20% auditing and reporting and 20% care team/dyad partner communication. Other duties as assigned Additional Details: Key Essential Functions and Accountabilities of the Job High School Diploma or GED preferred Preference given to applicants with advanced degree. Basic Life Support preferred. Experience Required 2 year of healthcare office experience or a minimum of an associate degree in lieu of healthcare office experience required. Internal candidates with at least 1 year of experience as a Patient Registration Specialist or similar role at SEARHC will be considered qualified for this role. Knowledge of Available services at SEARHC, other tribal health organizations in Alaska, and community. Customer service principles. General knowledge of front-end revenue cycle requirements Skills in Skilled at attention to detail and quality data input. The use of equipment such as computers. Oral and written, and interpersonal communications. De-escalation and critical thinking skills Quality review and providing training feedback Ability to Prioritize work and multi-task in a fast-paced office setting with many interruptions Receive escalated scenarios for review prior to escalating to supervisor Read and comprehend simple instructions, short correspondence, and memos Demonstrate time-management, organizational, and customer service skills Work flexible hours with limited unplanned absence and ability to work independently Computer Skills Proficient in Microsoft Office products including Word, Excel, and PowerPoint Other Qualifications Strong organizational & time management abilities Teamwork Leadership Proficient in EHR systems Travel Required: Travel Safety and Risk Management Responsibilities: Employees are responsible for complying with safe work rules; reporting all accidents and injuries immediately; cooperating in all accident and injury investigations; reporting defective equipment and unsafe conditions. Physical Demands: While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; sit; use hands to finger, handle or feel and reach with hands and arms. The employee is occasionally required to climb or balance; stoop, kneel, crouch or crawl. The employee must lift and/or move 50 lbs. Work Environment: The noise level in the work environment is usually moderate. Position Information: Work Shift:OT 10/40 If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

Pay Range:$25.00 - $33.71 The Authorization Specialist works with payers and SEARHC clinical staff to obtain initial and ongoing authorizations for patient services, verifies insurance benefits for each patient, and obtain authorizations for patients in accordance with the payer-provider contracts. The Authorization Specialist is responsible for tracking and correcting all pertinent insurance information in the electronic medical record. Authorization Specialist expected to maintain strong working relationships with payers, SEARHC billing staff, and all other interdepartmental staff, and provide excellent customer service. This position is critical for reimbursement of costs relating to high dollar procedures and services provided to our patients. SEARHC is a non-profit health consortium which serves the health interests of the residents of Southeast Alaska. We see our employees as our strongest assets. It is our priority to further their development and our organization by aiding in their professional advancement. Working at SEARHC is more than a job, it's a fulfilling career. We offer generous benefits, including retirement, paid time off, paid parental leave, health insurance, dental, and vision benefits, life insurance and long and short-term disability, and more. Key Essential Functions and Accountabilities of the Job Knows, understands, incorporates, and demonstrates the Mission, Core Values, and Vision in behaviors, practices, policies, and decisions. Maintains collaborative, team relationships with peers and colleagues to contribute to the working group's achievement of goals effectively, and to help foster a positive work environment. Protects confidentiality/privacy in verbal, written, and electronic forms of communication or information sharing. Raises concerns in an appropriate manner and according to policy. Consistently exhibits behavior and communication skills that demonstrate SEARHC's commitment to superior customer service, including quality, care, and concern with each and every internal and external customer. Accurately captures and records inbound and outbound authorizations for patients and/or referring physician's offices. Carries out due diligence to obtain authorizations from various insurance carriers via phone, in writing or email. Processes authorization-related denials and coordinates the appeal process with the appropriate Revenue Cycle staff members and clinical team. Work closely with the Financial Counselors and Patient Access team to ensure coverage is current and documented appropriately in the record. Ensures efficient documentation of information for insurance verification, registration and billing requirements and follows-up as needed. Responds to inquiries regarding status of authorization(s) by assessing the request and evaluating the circumstances to provide the needed information. Demonstrates superior customer service to all external and internal customers. Communicates effectively with patients, physicians, and/or other departments regarding delays or issues relating to authorizations and patient appointments. Meets team metric standards and expectations consistently. Maintains strict confidentiality at all times. Identifies compliance/ethics issues and brings forth recommendations for operational improvement. Ensures successful adherence to policies, procedures and changes to the organization. Complete and support additional patient access related activities as assigned. Other Functions: Other duties as assigned. Additional Details: Education, Certifications, and Licenses Required High School Diploma or equivalent - required. CHAA Certification within 6 months of hire Experience Required Two years of experience as a Authorization Specialist - preferred. Or Two years of working in a healthcare, office, or customer service setting may be substituted. Knowledge of Understanding and/or willing to learn tribal health programs and alternate resources Knowledge and demonstrated use of customer service principles Knowledge of data entry, retrieval, and reporting Medical Terminology ICD-10CM, CPT & HCPCS codes Insurance authorization and benefits Anatomy and physiology General office functions, office equipment, and computer applications Detail oriented with above average organizational skills Skills in Effective oral and written communication skills Skills in using a database Skills in operating a computer utilizing a variety of software applications Working independently and as a team Good interpersonal, verbal, and written communication Strong attention to detail Ability to Ability to multi-task and work independently in a fast paced environment Ability to respond quickly in urgent situations with attention to detail Ability to problem solve and use conflict resolution skills Prioritize work in multi-task in a fast-paced office setting with many interruptions Self-start and willingness to learn Read and comprehend simple instructions, short correspondence, and memos Demonstrate time-management, organizational, and customer service skills Work flexible hours with limited unplanned absence Handle difficult customer situations in a positive manner Interact with external healthcare professionals in a variety of settings Effectively prioritize multiple ongoing tasks and responsibilities under pressure at a steady pace in an unpredictable environment Maintain a professional demeanor with physician and clinical team when addressing concerns regarding imaging orders/diagnoses Position Information: Work Shift:OT 8/40 If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

Pay Range:$25.00 - $33.71 The Authorization Specialist works with payers and SEARHC clinical staff to obtain initial and ongoing authorizations for patient services, verifies insurance benefits for each patient, and obtain authorizations for patients in accordance with the payer-provider contracts. The Authorization Specialist is responsible for tracking and correcting all pertinent insurance information in the electronic medical record. Authorization Specialist expected to maintain strong working relationships with payers, SEARHC billing staff, and all other interdepartmental staff, and provide excellent customer service. This position is critical for reimbursement of costs relating to high dollar procedures and services provided to our patients. SEARHC is a non-profit health consortium which serves the health interests of the residents of Southeast Alaska. We see our employees as our strongest assets. It is our priority to further their development and our organization by aiding in their professional advancement. Working at SEARHC is more than a job, it's a fulfilling career. We offer generous benefits, including retirement, paid time off, paid parental leave, health insurance, dental, and vision benefits, life insurance and long and short-term disability, and more. Key Essential Functions and Accountabilities of the Job * Knows, understands, incorporates, and demonstrates the Mission, Core Values, and Vision in behaviors, practices, policies, and decisions. * Maintains collaborative, team relationships with peers and colleagues to contribute to the working group's achievement of goals effectively, and to help foster a positive work environment. * Protects confidentiality/privacy in verbal, written, and electronic forms of communication or information sharing. * Raises concerns in an appropriate manner and according to policy. * Consistently exhibits behavior and communication skills that demonstrate SEARHC's commitment to superior customer service, including quality, care, and concern with each and every internal and external customer. * Accurately captures and records inbound and outbound authorizations for patients and/or referring physician's offices. * Carries out due diligence to obtain authorizations from various insurance carriers via phone, in writing or email. * Processes authorization-related denials and coordinates the appeal process with the appropriate Revenue Cycle staff members and clinical team. * Work closely with the Financial Counselors and Patient Access team to ensure coverage is current and documented appropriately in the record. * Ensures efficient documentation of information for insurance verification, registration and billing requirements and follows-up as needed. * Responds to inquiries regarding status of authorization(s) by assessing the request and evaluating the circumstances to provide the needed information. * Demonstrates superior customer service to all external and internal customers. * Communicates effectively with patients, physicians, and/or other departments regarding delays or issues relating to authorizations and patient appointments. * Meets team metric standards and expectations consistently. * Maintains strict confidentiality at all times. * Identifies compliance/ethics issues and brings forth recommendations for operational improvement. * Ensures successful adherence to policies, procedures and changes to the organization. * Complete and support additional patient access related activities as assigned. Other Functions: * Other duties as assigned. Additional Details: Education, Certifications, and Licenses Required * High School Diploma or equivalent - required. * CHAA Certification within 6 months of hire Experience Required * Two years of experience as a Authorization Specialist - preferred. Or * Two years of working in a healthcare, office, or customer service setting may be substituted. Knowledge of * Understanding and/or willing to learn tribal health programs and alternate resources * Knowledge and demonstrated use of customer service principles * Knowledge of data entry, retrieval, and reporting * Medical Terminology * ICD-10CM, CPT & HCPCS codes * Insurance authorization and benefits * Anatomy and physiology * General office functions, office equipment, and computer applications * Detail oriented with above average organizational skills Skills in * Effective oral and written communication skills * Skills in using a database * Skills in operating a computer utilizing a variety of software applications * Working independently and as a team * Good interpersonal, verbal, and written communication * Strong attention to detail Ability to * Ability to multi-task and work independently in a fast paced environment * Ability to respond quickly in urgent situations with attention to detail * Ability to problem solve and use conflict resolution skills * Prioritize work in multi-task in a fast-paced office setting with many interruptions * Self-start and willingness to learn * Read and comprehend simple instructions, short correspondence, and memos * Demonstrate time-management, organizational, and customer service skills * Work flexible hours with limited unplanned absence * Handle difficult customer situations in a positive manner * Interact with external healthcare professionals in a variety of settings * Effectively prioritize multiple ongoing tasks and responsibilities under pressure at a steady pace in an unpredictable environment * Maintain a professional demeanor with physician and clinical team when addressing concerns regarding imaging orders/diagnoses Position Information: Work Shift:OT 8/40 If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

Pay Range:$25.00 - $31.88 The Patient Registration Specialist works directly with patients to obtain and verify information during the registration process as well as other duties to prepare the patient for service delivery. SEARHC is a non-profit health consortium which serves the health interests of the residents of Southeast Alaska. We see our employees as our strongest assets. It is our priority to further their development and our organization by aiding in their professional advancement. Working at SEARHC is more than a job, it's a fulfilling career. We offer generous benefits, including retirement, paid time off, paid parental leave, health insurance, dental, and vision benefits, life insurance and long and short-term disability, and more. Key Essential Functions and Accountabilities of the Job Manages scheduling resources for patient appointments Manages communication tools for patient scheduling requests by patients and care teams Manages the pre-registration review process for insurance verification for upcoming appointments Manages follow-up appointment request Retrieves payment collection for services, flat rate services, co-pay or up-front collections Collects documentation by the requirements and timeliness for registration compliance Scan registration documents into the electronic health record Reviews and assigns insurance tiering for proper payor assignment. Validates insurance eligibility and pre-authorization requirements Communicates with peers, patients and care teams through multiple communication channels for appointment requests and patient-initiated outreach Create new patient profiles in the electronic health record with quality data input of demographic information and proper identification collection Manages multiple worklists assigned: New Patient Registration Worklist Schedules and register for various disciplines: Primary Care, Behavioral Health, Optometry, Rehabilitation, Radiology, Laboratory, and others. Cross training for assigned coverage as a PRS. Coordinates signing up patients in the MySEARHC patient portal Enacts SEARHC's 7 Standard of Service Excellence and provides exceptional customer service delivery Works well with peers, patients, and leadership Participates in departmental improvement efforts, maintains a clean and safe working environment for self, staff, and patients, and maintains compliance with annual competencies. Identifies community resources, fosters partnerships, and utilizes resources effectively. Refers all patients without insurance coverage or questions to a Financial Counselor for resolution. Refers patients to the Patient Health Benefits team for screening/enrollment in available/qualified insurance resources 80% of the job will require registration and insurance verification work, 20% patient and care team scheduling request communication. Other duties as assigned. Additional Details: Key Essential Functions and Accountabilities of the Job High School Diploma preferred Preference given to applicants with advanced degree. Basic Life Support preferred. Experience Required 1 year of healthcare, behavioral health, dental, customer service, relevant administrative or office setting experience . Internal candidates with at least 1 year of experience as a Patient Registration Specialist Trainee or similar role at SEARHC will be considered qualified for this role. Knowledge of Available services at SEARHC, other tribal health organizations in Alaska, and community. Customer service principles. General knowledge of front-end revenue cycle requirements Skills in Skilled at attention to detail and quality data input. The use of equipment such as computers. Oral and written, and interpersonal communications. De-escalation and critical thinking skills Ability to Prioritize work and multi-task in a fast-paced office setting with many interruptions Self-start and willingness to learn Read and comprehend simple instructions, short correspondence, and memos Demonstrate time-management, organizational, and customer service skills Work flexible hours with limited unplanned absence and ability to work independently Other Qualifications Strong organizational & time management abilities Teamwork Proficient in EHR systems Position Information: Work Shift:OT 8/40 If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

Pay Range:$25.00 - $30.04 This position is the first line of customer service and access to the dental clinic by greeting patients and family members in a professional and courteous manner, obtaining, and verifying demographic, financial, and insurance information during the registration process, accepting and posting point of service payments or providing guidance for payment options, and clearing the patient for service delivery. SEARHC is a non-profit health consortium which serves the health interests of the residents of Southeast Alaska. We see our employees as our strongest assets. It is our priority to further their development and our organization by aiding in their professional advancement. Working at SEARHC is more than a job, it's a fulfilling career. We offer generous benefits, including retirement, paid time off, paid parental leave, health insurance, dental, and vision benefits, life insurance and long and short-term disability, and more. Shift Details 5/8s Key Essential Functions and Accountabilities of the Job Scheduling Accountabilities Responsible for filling and maintaining multi-provider (Dentist, Hygiene, DHAT) schedules. Maintains and creates specialty clinic schedules. Maintains patient scheduling. Directs phone calls to appropriate care provider. Maintains voicemail system with proper delegation of patient needs/tasks. Follows SEARHC Dental guidelines of reminder systems, utilizing patient reminder software. Financial Accountabilities Answers patient billing questions and takes necessary action to resolve accounts. Recommends accounts for placement with bad debt agencies or charity write-off. Responsible for coordination of benefits. Performs insurance eligibility/benefit verification and documents information within the patient accounting system. Receives and posts payments to patients' accounts at check-in. Posts all cash, credit, checks, and electronically transferred funds to beneficiary and non-beneficiary accounts within 3 business days of cash deposit or escalates non-postable deposits for resolution. Creates treatment estimates for patients and reviews with patient prior to rendering service. Applies first level patient discounts including prompt pay discount. Calculates, reviews, and follows up on payment plans for patients. Refers patients to Benefit Specialist as appropriate and collaborates with financial counselors to identify alternative funding sources for patients. Generates Service Authorization for Medicaid and Veterans Affairs. Balances clinic financials daily, including transactions posted to source system and daily batch deposits. Administrative Accountabilities Provides primary receptionist services including receiving and directing incoming calls and provides assistance /information to callers. Distributes and collects patient registration paperwork, ensuring all demographic and insurance information is communicated and properly entered. Accepts medical authorization or referral forms, if appropriate, and manages patient referrals to outside agencies. Other Functions Other duties as assigned. Additional Details: Education, Certifications, and Licenses Required High school diploma or equivalent preferred. Basic Life Support (BLS) certification required within 3 months of hire. Experience Required 1-2 years of office/business experience or customer service experience 3 years of experience in a healthcare or dental setting or equivalent with 2 years progressively responsible experience in customer service is preferred Knowledge of General office functions and office equipment Electronic Health Record Registration, insurance, and billing requirements Skills in Problem solving and decision making Excellent interpersonal, verbal, and written communication Strong time management, organizational, and customer service skills Ability to Prioritize work in a fast-paced environment with many interruptions Work independently Read comprehend, and write simple instructions, short correspondence, and memos Work flexible hours with limited unplanned absence Learn new concepts and adapt to changing regulatory/payor billing and follow-up rules Work in a team setting and collaborate within cross-functional teams. Position Information: Work Shift:OT 8/40 If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

Pay Range:$25.00 - $30.04 Provides care coordination for patients with medical referrals. Care coordination includes the logistical interface that includes making appointments, scheduling, checking alternative resources and facilitating connections to resources, making housing and travel arrangements. Other items directly related to care coordination may be requested through need or delegation. SEARHC is a non-profit health consortium which serves the health interests of the residents of Southeast Alaska. We see our employees as our strongest assets. It is our priority to further their development and our organization by aiding in their professional advancement. Working at SEARHC is more than a job, it's a fulfilling career. We offer generous benefits, including retirement, paid time off, paid parental leave, health insurance, dental, and vision benefits, life insurance and long and short-term disability, and more. Key Essential Functions and Accountabilities of the Job Facilitates referrals for patients including the technical and clerical components of the request(s), including any insurance authorizations that may be required for travel and/or appointments. Inputs data into the designated database(s) and electronic health record for ease of communication across the consortium. Schedules or facilitates the scheduling of appointments. Provides prompt feedback regarding issues related to care coordination, seeking assistance when appropriate. Maintains patient referral information electronically. Consults with appropriate staff for questions regarding eligibility status of patients. Responsible for timely communication with patients regarding care coordination - appointments, scheduling, housing and travel. Coordinates travel for patients of all ages through SEARHC, the Alaska Tribal Health System, and other external agencies. Arranges reservations for patient travel, including air, ferry, lodging and ground transportation in compliance with SEARHC policies and procedures. Other duties as assigned. Additional Details: Education, Certifications, and Licenses Required High School Diploma or equivalent - required Experience Required 2 years working with the public in person and on the phone - preferred. 1 year working in the health care field *or* 6 months education in a health care related field - preferred. Knowledge of Understanding of tribal health programs, referral process and alternate resources Knowledge and demonstrated use of customer service principles Knowledge of data entry, retrieval and reporting Skills in Effective oral and written communication skills Skills in using a database Skills in operating a computer utilizing a variety of software applications Ability to Ability to multi-task and work independently in a fast-paced environment Ability to respond quickly in urgent situations with attention to detail Ability to problem solve and use conflict resolution skills Position Information: Work Shift:OT 8/40 If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

Pay Range:$25.00 - $30.04 This position is the first line of customer service and access to the dental clinic by greeting patients and family members in a professional and courteous manner, obtaining, and verifying demographic, financial, and insurance information during the registration process, accepting and posting point of service payments or providing guidance for payment options, and clearing the patient for service delivery. SEARHC is a non-profit health consortium which serves the health interests of the residents of Southeast Alaska. We see our employees as our strongest assets. It is our priority to further their development and our organization by aiding in their professional advancement. Working at SEARHC is more than a job, it's a fulfilling career. We offer generous benefits, including retirement, paid time off, paid parental leave, health insurance, dental, and vision benefits, life insurance and long and short-term disability, and more. Key Essential Functions and Accountabilities of the Job Scheduling Accountabilities Responsible for filling and maintaining multi-provider (Dentist, Hygiene, DHAT) schedules. Maintains and creates specialty clinic schedules. Maintains patient scheduling. Directs phone calls to appropriate care provider. Maintains voicemail system with proper delegation of patient needs/tasks. Follows SEARHC Dental guidelines of reminder systems, utilizing patient reminder software. Financial Accountabilities Answers patient billing questions and takes necessary action to resolve accounts. Recommends accounts for placement with bad debt agencies or charity write-off. Responsible for coordination of benefits. Performs insurance eligibility/benefit verification and documents information within the patient accounting system. Receives and posts payments to patients' accounts at check-in. Posts all cash, credit, checks, and electronically transferred funds to beneficiary and non-beneficiary accounts within 3 business days of cash deposit or escalates non-postable deposits for resolution. Creates treatment estimates for patients and reviews with patient prior to rendering service. Applies first level patient discounts including prompt pay discount. Calculates, reviews, and follows up on payment plans for patients. Refers patients to Benefit Specialist as appropriate and collaborates with financial counselors to identify alternative funding sources for patients. Generates Service Authorization for Medicaid and Veterans Affairs. Balances clinic financials daily, including transactions posted to source system and daily batch deposits. Administrative Accountabilities Provides primary receptionist services including receiving and directing incoming calls and provides assistance /information to callers. Distributes and collects patient registration paperwork, ensuring all demographic and insurance information is communicated and properly entered. Accepts medical authorization or referral forms, if appropriate, and manages patient referrals to outside agencies. Other Functions Other duties as assigned. Additional Details: Education, Certifications, and Licenses Required High school diploma or equivalent preferred. Basic Life Support (BLS) certification required within 3 months of hire. Experience Required 1-2 years of office/business experience or customer service experience 3 years of experience in a healthcare or dental setting or equivalent with 2 years progressively responsible experience in customer service is preferred Knowledge of General office functions and office equipment Electronic Health Record Registration, insurance, and billing requirements Skills in Problem solving and decision making Excellent interpersonal, verbal, and written communication Strong time management, organizational, and customer service skills Ability to Prioritize work in a fast-paced environment with many interruptions Work independently Read comprehend, and write simple instructions, short correspondence, and memos Work flexible hours with limited unplanned absence Learn new concepts and adapt to changing regulatory/payor billing and follow-up rules Work in a team setting and collaborate within cross-functional teams. Position Information: Work Shift:OT 10/40 If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

Pay Range: Pay Range:$26.06 - $36.08 Patient Care Coordinator manages and coordinates all aspects of a patient's care, working closely with the care team to ensure treatment plans are followed and the patient's needs are met. SEARHC is a non-profit health consortium which serves the health interests of the residents of Southeast Alaska. We see our employees as our strongest assets. It is our priority to further their development and our organization by aiding in their professional advancement. Working at SEARHC is more than a job, it's a fulfilling career. We offer generous benefits, including retirement, paid time off, paid parental leave, health insurance, dental, and vision benefits, life insurance and long and short-term disability, and more. · Assists the care team in coordinating safe, timely, effective, efficient, equitable, patient-centered care. · Assesses self-management skills of patients and caregivers and encourages wellness and autonomy through support, training and coordination of community and/or referred services. · Communicates regularly with patients and caregivers regarding Plan of Care (POC). · Responsible for management and coordination of internal and external referrals. · Acts as a communication portal between patients and their care team, sharing lab results to patients, generates patient letters, and completes relevant forms as needed. · Preformed patient outreach- either by telephone or text encouraging patients to schedule with care team. · Supports care coordination within and outside of the SEARHC health system to ensure a consistent, effective, supportive system of care. · Facilitates efficient clinic flow and utilization. · Tracks and maintains case management and coordination data. · Monitors normal patient progress and tracks outcomes using SEARHC standards of performance and care. · Advocates for patient and patient caregivers at service-delivery level, empower patient decision-making and self-care, and addresses patient needs in a timely manner. · Facilitates patient outreach utilizing patient health and quality data. · Participates in departmental and clinical improvement efforts, maintains a clean and safe working environment for self, staff, and patients, and maintains compliance with annual competencies. · Identifies community resources, fosters partnerships, and utilizes resources effectively. · 50 % of the job will require referral management work, 25% performing patient outreach and 25% care team communication. · Other duties as assigned. Education, Certifications, and Licenses Required Associate's degree or 2 years of college preferably in social work, social services, healthcare administration, business administration, or related field OR 2 years of relevant professional experience may be exchanged for a degree or course work. A Bachelor's degree in a relevant field may be exchanged for all required experience. Basic Life Support preferred. Experience Required 2 years of healthcare, behavioral health, dental, or relevant administrative experience required. Internal candidates with at least 2 years of experience working in a front or back-office role may be considered for this role. Knowledge, Skills, and Abilities: Knowledge of Available services at SEARHC, other tribal health organizations in Alaska, and community. The clinical process and the ability to apply this knowledge in the working environment. Customer service principles. Safety and infection control principles. Skills in Assessment, anticipation of needs, and data collection. The use of equipment such as computers and medical equipment. Oral and written communications. Ability to Work in teams- Providers, Nurses and other healthcare personnel Computer Skills: Proficient in Microsoft Office Products including Word, Excel, and PowerPoint Other Qualifications: Excellent communication and interpersonal skills Strong organizational & time management abilities Teamwork Proficient in EHR systems Travel Required: Travel not required Safety and Risk Management Responsibilities: Employees are responsible for complying with safe work rules; reporting all accidents and injuries immediately; cooperating in all accident and injury investigations; reporting defective equipment and unsafe conditions. Physical Demands: While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; sit; use hands to finger, handle or feel and reach with hands and arms. The employee is occasionally required to climb or balance; stoop, kneel, crouch or crawl. The employee must lift and/or move 50 lbs. Work Environment: The noise level in the work environment is usually moderate. Required Certifications: If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

Pay Range: Pay Range:$26.06 - $36.08 Patient Care Coordinator manages and coordinates all aspects of a patient's care, working closely with the care team to ensure treatment plans are followed and the patient's needs are met. SEARHC is a non-profit health consortium which serves the health interests of the residents of Southeast Alaska. We see our employees as our strongest assets. It is our priority to further their development and our organization by aiding in their professional advancement. Working at SEARHC is more than a job, it's a fulfilling career. We offer generous benefits, including retirement, paid time off, paid parental leave, health insurance, dental, and vision benefits, life insurance and long and short-term disability, and more. * Assists the care team in coordinating safe, timely, effective, efficient, equitable, patient-centered care. * Assesses self-management skills of patients and caregivers and encourages wellness and autonomy through support, training and coordination of community and/or referred services. * Communicates regularly with patients and caregivers regarding Plan of Care (POC). * Responsible for management and coordination of internal and external referrals. * Acts as a communication portal between patients and their care team, sharing lab results to patients, generates patient letters, and completes relevant forms as needed. * Preformed patient outreach- either by telephone or text encouraging patients to schedule with care team. * Supports care coordination within and outside of the SEARHC health system to ensure a consistent, effective, supportive system of care. * Facilitates efficient clinic flow and utilization. * Tracks and maintains case management and coordination data. * Monitors normal patient progress and tracks outcomes using SEARHC standards of performance and care. * Advocates for patient and patient caregivers at service-delivery level, empower patient decision-making and self-care, and addresses patient needs in a timely manner. * Facilitates patient outreach utilizing patient health and quality data. * Participates in departmental and clinical improvement efforts, maintains a clean and safe working environment for self, staff, and patients, and maintains compliance with annual competencies. * Identifies community resources, fosters partnerships, and utilizes resources effectively. * 50 % of the job will require referral management work, 25% performing patient outreach and 25% care team communication. * Other duties as assigned. Education, Certifications, and Licenses Required * Associate's degree or 2 years of college preferably in social work, social services, healthcare administration, business administration, or related field OR 2 years of relevant professional experience may be exchanged for a degree or course work. * A Bachelor's degree in a relevant field may be exchanged for all required experience. * Basic Life Support preferred. Experience Required * 2 years of healthcare, behavioral health, dental, or relevant administrative experience required. * Internal candidates with at least 2 years of experience working in a front or back-office role may be considered for this role. Knowledge, Skills, and Abilities: Knowledge of * Available services at SEARHC, other tribal health organizations in Alaska, and community. * The clinical process and the ability to apply this knowledge in the working environment. * Customer service principles. * Safety and infection control principles. Skills in * Assessment, anticipation of needs, and data collection. * The use of equipment such as computers and medical equipment. * Oral and written communications. Ability to * Work in teams- Providers, Nurses and other healthcare personnel Computer Skills: * Proficient in Microsoft Office Products including Word, Excel, and PowerPoint Other Qualifications: * Excellent communication and interpersonal skills * Strong organizational & time management abilities * Teamwork * Proficient in EHR systems Travel Required: * Travel not required Safety and Risk Management Responsibilities: * Employees are responsible for complying with safe work rules; reporting all accidents and injuries immediately; cooperating in all accident and injury investigations; reporting defective equipment and unsafe conditions. Physical Demands: * While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; sit; use hands to finger, handle or feel and reach with hands and arms. * The employee is occasionally required to climb or balance; stoop, kneel, crouch or crawl. The employee must lift and/or move 50 lbs. Work Environment: * The noise level in the work environment is usually moderate. Required Certifications: If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!