Support Specialist jobs at SEARHC - 186 jobs

VALLEY MEDICAL CENTER The position description is a guide to the critical duties and essential functions of the job, not an all-inclusive list of responsibilities, qualifications, physical demands, and work environment conditions. Position descriptions are reviewed and revised to meet the changing needs of the organization. TITLE: Technical Support Specialist II (Desktop Support) ROLE: Desktop Support DEPARTMENT: Information Technology, Technical Services. WORK HOURS: As required to fulfill responsibilities. REPORTS TO: Manager/Supervisor, Technical Services PREREQUISITES: * Minimum two (2) years of technical school or similar experience may replace schooling, required. * Minimum two (2) years' experience troubleshooting in a Customer Service or Help Desk Support role. Exceptional customer service skills are a must. * Minimum two (2) years' experience with Wintel PC's and iOS / Apple products, required. * Demonstrated ability to install and repair PC hardware, software, printers, PC peripherals and related equipment via ticketing system. * Minimum two (2) years' experience with the installation or management of Windows 2K Networks. * Experience with Install and support of PC, laptop, tablet and mobile hardware and software via remote management tools (certifications from CompTIA, Microsoft or HDI are a plus). * Comptia A+ OR HDI Desktop Support Technician OR ITIL foundations OR Comptia Project+, required. * Experience with VDI, Citrix, and other virtual desktop technologies. QUALIFICATIONS: * Ability to work independently and in teams with exceptional customer service, troubleshooting, communication, and organizational skills. * Experience with currently installed computer and telephone equipment, operating systems, PC peripherals and desktop applications. * Install, configure, deploy, maintain, troubleshoot, and support computer workstations, laptops, printers, mobile devices, phones and other computer and telecommunications equipment * Diligent, results-oriented work habits. Ability to diagnose and resolve unique, nonrecurring problems associated with application software and operating systems; determine the source of problems and classify their level, priority, and nature. * Ability to set priorities, produce accurate work, and meet deadlines; ability to function in a setting with a wide variety of duties and numerous interruptions. * Demonstrated ability to understand and follow detailed instructions. * Demonstrated continued professional development. * Experience working with project management methodologies and acting as a project resource. UNIQUE PHYSICAL/MENTAL DEMANDS, ENVIRONMENT, AND WORKING CONDITIONS: Requires the ability to move PC's and printers weighing up to 50 lbs. Can tolerate all aspects of a hospital environment specifically in an operating room setting. Requires planning, organizing, and working on multiple tasks at one time. Tolerates ambiguity in instructions and work situations. PERFORMANCE RESPONSIBILITIES: * Generic Job Functions: See Generic Job Description for Administrative Partner. * Essential Responsibilities and Competencies: * High Level independent and team PC troubleshooting skills. Able to troubleshoot complicated, integrated systems. * Detailed documentation and organization skills. * Ability to mentor and assist onboarding new staff. * Keeps CIO/Manager/Supervisor informed of any major system problems. * Prepares for new and changed systems and operating environment by completing training programs as required. * Understands current and emerging technologies and health care trends. * Reports all compromises of security or information to Manager /Supervisor immediately. * Completes assigned tasks within designated time frames. * Operates equipment following established procedures. * Troubleshoots all hardware and software problems, taking appropriate corrective action, or escalates trouble ticket to Supervisor or analyst. Follows up on all problems insuring prompt resolution. * Provides after-hours support according to posted on-call schedule. * Documents all problems and their resolution according to department procedure. Updates, creates, assigns, follows-up, and closes open trouble tickets as needed. * Answers, logs, and follows up on all tickets assigned to Desktop Support queue. * Creates and/or maintains departmental documentation to reflect current environment and any system or procedural changes. TASK LIST: * Escalates technical trouble calls to technical support staff or appropriate resource. * Track equipment for RMA and work orders. * Maintains a trouble call clearance rate in accordance with departmental standards. * Maintain/update customer and equipment database records as well as tracks user problems for trends. * Maintains supplies as needed for production. Date Created: Revised: 7/19, 6/23 Grade: NC06 FLSA: E Cost Center: 8552 Job Qualifications: PREREQUISITES: * Minimum two (2) years of technical school or similar experience may replace schooling, required. * Minimum two (2) years' experience troubleshooting in a Customer Service or Help Desk Support role. Exceptional customer service skills are a must. * Minimum two (2) years' experience with Wintel PC's and iOS / Apple products, required. * Demonstrated ability to install and repair PC hardware, software, printers, PC peripherals and related equipment via ticketing system. * Minimum two (2) years' experience with the installation or management of Windows 2K Networks. * Experience with Install and support of PC, laptop, tablet and mobile hardware and software via remote management tools (certifications from CompTIA, Microsoft or HDI are a plus). * Comptia A+ OR HDI Desktop Support Technician OR ITIL foundations OR Comptia Project+, required. * Experience with VDI, Citrix, and other virtual desktop technologies. QUALIFICATIONS: * Ability to work independently and in teams with exceptional customer service, troubleshooting, communication, and organizational skills. * Experience with currently installed computer and telephone equipment, operating systems, PC peripherals and desktop applications. * Install, configure, deploy, maintain, troubleshoot, and support computer workstations, laptops, printers, mobile devices, phones and other computer and telecommunications equipment * Diligent, results-oriented work habits. Ability to diagnose and resolve unique, nonrecurring problems associated with application software and operating systems; determine the source of problems and classify their level, priority, and nature. * Ability to set priorities, produce accurate work, and meet deadlines; ability to function in a setting with a wide variety of duties and numerous interruptions. * Demonstrated ability to understand and follow detailed instructions. * Demonstrated continued professional development. * Experience working with project management methodologies and acting as a project resource.

Job DescriptionSalary: $22.04 - $39.96 / Hour. DOE, Credentials, Degree. "Serving our community with acceptance, compassion and respect" ABOUT CASCADE: Cascade Community Healthcare (CCH) has been providing treatment services to Lewis County and surrounding areas for more than 50 years. Our mission is to provide our clients with compassionate and encouraging counseling leading to a renewed sense of hope and the ability to make positive changes and live more satisfying lives. Cascade currently has six treatment locations in Lewis County. We are looking for a Behavior Support Specialist to join our Expanded Community Services (ECS) team. You will provide support and crisis Interventions for clients in Home and Community Services supported living environments who have been identified as in need of Expanded community Services. SHIFTS AVAILABLE: Day Shift: Monday - Friday, 8:00am - 4:00pm PAY SCALE: Clinician I, Bachelor's Degree: $22.04 - $26.87 Clinician I, Certified, Bachelor's Degree: $26.14 - $31.86 Clinician II, Master's Degree: $30.24 - $36.86 Clinician III, Master's Degree: $32.29 - $39.36 EDUCATION AND CREDENTIAL REQUIREMENTS: Bachelors degree in counseling or the social sciences and a minimum of three years of supervised experience in mental health. Must be working towards eligibility of Certified Agency Affiliated Counselor Credential (CAAC) in order to be a Mental Health Professional. Must be able to obtain Registered Agency Affiliated Counselor (RAAC) Credential until CAAC is obtained), or; Bachelors degree in counseling or the social sciences and have an active Certified Agency Affiliated Counselor (CAAC), credential, or; Bachelors degree in counseling or the social sciences and is enrolled in Masters degree program in counseling or the social sciences and is eligible to obtain a Registered Agency Affiliated Counselor (RAAC) Credential while working towards eligibility for License Agency Affiliated Counselor (LAAC) or Associate License upon completion of Masters degree, or; Masters degree in counseling or the social sciences and has one of the following credentials: Licensed Agency Affiliated Counselor (LAAC), associate licensure, or is licensed. OTHER QUALIFICATIONS AND REQUIREMENTS: Must pass WA State Patrol background check, national background check may be required if have not lived in WA State consecutively the last three years. Must demonstrate the ability to work as part of a team. Must demonstrate good time management and organizational skills. Must be able to represent the agency in a positive and professional manner. Must be able to communicate clearly, both verbally and in writing. Must comply with agency policies and procedures. Must have a valid driver's license. Must be able to operate a motor vehicle and have a satisfactory driving record. Must be able to gain access to all types of buildings and residences regardless of the structures handicapped accessibility or lack thereof. Must maintain current phone number and mailing address with the human resources department. ESSENTIAL FUNCTIONS: Provide behavioral support to clients and staff at adult family homes to assist in maintaining community placement. These sessions will primarily be face to face. Develop and maintain behavioral support and crisis plans for ECS clients. Track psychiatric medications and provide documentation of such to the identified prescriber. Collaborate and request necessary records from clients primary behavioral health prescriber so telepsychiatry has necessary information for medication reviews. Facilitate appointments for ongoing medication review. Participate in ongoing supervision. Maintain documentation in accordance with agency and program policy. Meet service deliveries as described in ECS contract and assigned by program supervisor. Must be legally able to operate a motor vehicle and maintain satisfactory driving record. Must be able to gain access to all types of buildings and residences regardless of the structures handicapped accessibility of lack thereof. WHAT YOU'LL LOVE ABOUT US: Cascade is an eligible employer for the Public Service Loan Forgiveness (PSLF) Program. Cascade is also an approved site for Washington Health Corps State Health Program, Behavioral Health Program, and the Federal Health Program Meaningful work. The services we provide have a big impact and it makes what we do count. Self-Care, time away from work. Start off with 13 hours of paid time off (PTO) earned monthly, and 11 paid holidays plus 16 hours of personal holiday. Pro-rated based on FTE. PTO and Personal Holiday are available after 90-days of employment. Company Paid Employee Benefits: Medical, Dental, Vision, AllyHealth, EAP, Life insurance and AD&D, Long Term Disability, and Supplemental Benefits (Critical Illness, Hospital Indemnity, and Accident Insurance), subject to plan terms. Medical benefits will be effective the first of the month following date of hire. Must be at least a 0.75 FTE (30 hours/week) to be eligible for medical benefits. Must be at least a 0.5 FTE (20 hours per week) to be eligible for all other benefits. Voluntary Benefits: Supplemental Term Life Insurance, Supplemental Legal Care, Fraud & Identity Protection, HSA, FSA, Dependent Care FSA, Limited Purpose FSA, and Pet insurance, subject to plan terms. Preparing for your Future. 401(k), after 6-months of employment Cascade contributes 5% of your gross earnings monthly. No match required. Working towards licensure? We have Team Managers that will provide those hours at no charge to you. Cascade reimburses the cost of Department of Health licensure renewals and other certification renewals that are required for you to do your job (DEA, CPR/BLS, etc.). If you're interested in this position, please submit your resume. No phone calls please.

"Serving our community with acceptance, compassion and respect" ABOUT CASCADE: Cascade Community Healthcare (CCH) has been providing treatment services to Lewis County and surrounding areas for more than 50 years. Our mission is to provide our clients with compassionate and encouraging counseling leading to a renewed sense of hope and the ability to make positive changes and live more satisfying lives. Cascade currently has six treatment locations in Lewis County. We are looking for a Behavior Support Specialist to join our Expanded Community Services (ECS) team. You will provide support and crisis Interventions for clients in Home and Community Services supported living environments who have been identified as in need of Expanded community Services. SHIFTS AVAILABLE: Day Shift: Monday - Friday, 8:00am - 4:00pm PAY SCALE: Clinician I, Bachelor's Degree: $22.04 - $26.87 Clinician I, Certified, Bachelor's Degree: $26.14 - $31.86 Clinician II, Master's Degree: $30.24 - $36.86 Clinician III, Master's Degree: $32.29 - $39.36 EDUCATION AND CREDENTIAL REQUIREMENTS: Bachelor's degree in counseling or the social sciences and a minimum of three years of supervised experience in mental health. Must be working towards eligibility of Certified Agency Affiliated Counselor Credential (CAAC) in order to be a Mental Health Professional. Must be able to obtain Registered Agency Affiliated Counselor (RAAC) Credential until CAAC is obtained), or; Bachelor's degree in counseling or the social sciences and have an active Certified Agency Affiliated Counselor (CAAC), credential, or; Bachelor's degree in counseling or the social sciences and is enrolled in Master's degree program in counseling or the social sciences and is eligible to obtain a Registered Agency Affiliated Counselor (RAAC) Credential while working towards eligibility for License Agency Affiliated Counselor (LAAC) or Associate License upon completion of Master's degree, or; Master's degree in counseling or the social sciences and has one of the following credentials: Licensed Agency Affiliated Counselor (LAAC), associate licensure, or is licensed. OTHER QUALIFICATIONS AND REQUIREMENTS: Must pass WA State Patrol background check, national background check may be required if have not lived in WA State consecutively the last three years. Must demonstrate the ability to work as part of a team. Must demonstrate good time management and organizational skills. Must be able to represent the agency in a positive and professional manner. Must be able to communicate clearly, both verbally and in writing. Must comply with agency policies and procedures. Must have a valid driver's license. Must be able to operate a motor vehicle and have a satisfactory driving record. Must be able to gain access to all types of buildings and residences regardless of the structures' handicapped accessibility or lack thereof. Must maintain current phone number and mailing address with the human resources department. ESSENTIAL FUNCTIONS: Provide behavioral support to clients and staff at adult family homes to assist in maintaining community placement. These sessions will primarily be face to face. Develop and maintain behavioral support and crisis plans for ECS clients. Track psychiatric medications and provide documentation of such to the identified prescriber. Collaborate and request necessary records from client's primary behavioral health prescriber so telepsychiatry has necessary information for medication reviews. Facilitate appointments for ongoing medication review. Participate in ongoing supervision. Maintain documentation in accordance with agency and program policy. Meet service deliveries as described in ECS contract and assigned by program supervisor. Must be legally able to operate a motor vehicle and maintain satisfactory driving record. Must be able to gain access to all types of buildings and residences regardless of the structures handicapped accessibility of lack thereof. WHAT YOU'LL LOVE ABOUT US: Cascade is an eligible employer for the Public Service Loan Forgiveness (PSLF) Program. Cascade is also an approved site for Washington Health Corps - State Health Program, Behavioral Health Program, and the Federal Health Program Meaningful work. The services we provide have a big impact and it makes what we do count. Self-Care, time away from work. Start off with 13 hours of paid time off (PTO) earned monthly, and 11 paid holidays plus 16 hours of personal holiday. Pro-rated based on FTE. PTO and Personal Holiday are available after 90-days of employment. Company Paid Employee Benefits: Medical, Dental, Vision, AllyHealth, EAP, Life insurance and AD&D, Long Term Disability, and Supplemental Benefits (Critical Illness, Hospital Indemnity, and Accident Insurance), subject to plan terms. Medical benefits will be effective the first of the month following date of hire. Must be at least a 0.75 FTE (30 hours/week) to be eligible for medical benefits. Must be at least a 0.5 FTE (20 hours per week) to be eligible for all other benefits. Voluntary Benefits: Supplemental Term Life Insurance, Supplemental Legal Care, Fraud & Identity Protection, HSA, FSA, Dependent Care FSA, Limited Purpose FSA, and Pet insurance, subject to plan terms. Preparing for your Future. 401(k), after 6-months of employment Cascade contributes 5% of your gross earnings monthly. No match required. Working towards licensure? We have Team Managers that will provide those hours at no charge to you. Cascade reimburses the cost of Department of Health licensure renewals and other certification renewals that are required for you to do your job (DEA, CPR/BLS, etc.). If you're interested in this position, please submit your resume. No phone calls please.

Peer Support Specialist acts as a support to clients by offering support and encouragement to individuals dealing with mental health or substance use challenges. Within their scope of practice and training, and under direct supervision, provides behavioral health services. This includes but is not limited to: prevention, early intervention, case management, treatment, aftercare, and follow-up to individuals impacted by a variety of behavioral health (addiction/substance use and mental health) issues. Works as a liaison for patients from Behavioral Health to other KIC departments for recommended KIC service: Tribal Health Clinic, Social Services, Education & Training, and Housing. Assists with external supports offered in the local area. Perform other related duties as directed by supervisor. Job Duties & Responsibilities Support clients in their recovery journey by providing support, encouragement, and behavioral health services. Must enroll in required coursework and programs to achieve PSS-2 within 3 years of hire. Engage potential and ongoing clients in accessing resources and services that support them in meeting their basic needs. Provide basic information and support to clients on behavioral health challenges identified Assess for social determinants of health and provide connection to resources to support wellness and wellbeing Provide services to clients that support them in meeting their treatment goals within their purview and as requested by treatment team. Serve as a mentor/role model demonstrating recovery, effective coping skills, and self-help strategies. Act as a liaison for clients in the community and advocate for client's rights and services, including accompanying them to appointments as requested Facilitate individual and group treatment activities, including life skill development Assist with crisis stabilization Participate in community education and events Work under direct supervision for all services, training and development Ability to recognize behavioral health challenges and provide information and support to clients. An understanding of the Peer Support Specialist Code of Ethics, and ability to demonstrate an understanding of professional standards, agency policies, and the law Ability to accurately document all contacts, engagements, and education in accordance with clinical and department standards Ability to work in a variety of settings including in behavioral health clinic, outside facilities and agencies, recovery housing, jails, and in outdoors Other related duties as assigned. Necessary Knowledge, Skills, and Abilities Strong understanding and sensitivity to American Indian/Alaska Native (AI/AN) Tribal culture and lifestyle, working effectively with AI/AN populations. Effective oral and written communication skills with sensitivity to the lifestyles of targeted participants. Skills in operating personal computers using a variety of computer software. Ability to establish and maintain cooperative working relationships with management, coworkers, and outside contacts. Ability to maintain strict confidentiality and comply with all applicable federal and tribal privacy laws and KIC policy (HIPAA, HITECH, etc.). Ability to learn and apply program/agency operating policies and procedures. Ability to manage multiple priorities and tasks concurrently and meet deadlines. Ability to work independently as well as with teams. KIC Competencies Cultural Competency: To be respectful and responsive to the health beliefs, practices, and cultural and linguistic needs of KIC Tribal Members. Developing cultural competence is an evolving, dynamic process that takes time and occurs along a continuum. Commitment: To serve Tribal Members and set a high standard for yourself in your performance; strive for results and success; convey a sense of urgency and bring issues to closure; and stay persistent despite obstacles and opposition. Customer Service: Meet/exceed the expectations and requirements of internal and external customers; identify, understand, and monitor the needs of both internal and external customers; always talk and act with customers in mind; and recognize working colleagues as customers. Effective Communication: Ensure important information is passed to those who need to know; convey necessary information with respect, clearly and effectively orally or in writing Responsiveness and Accountability: Demonstrate a high level of conscientiousness; hold oneself personally responsible for one's own work; and do the required fair share of work. Working Conditions The physical demands described here are representative of those that an employee must meet to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions. While performing the duties of this Job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is frequently required to stand and/or sit. The employee is occasionally required to walk, sit, climb, or balance. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, peripheral vision, and depth perception. The noise level in the work environment is usually average. Conditions of Hire May be required to possess and maintain a valid driver's license or capable of obtaining one, as well as be insurable by KIC's company insurance. KIC is a Drug-Free Workplace. All employees must adhere to KIC drug and alcohol policies and procedures to ensure a safe workplace. Employees must pass a pre-employment and subsequent random and/or for cause drug and alcohol screening to be eligible for and maintain employment. KIC has several positions that must comply with the P.L. 101-630 Indian Child Protection and Family Violence Protection Act (ICPA); all employment offers in the "covered" classification are conditional until KIC has received a Federal criminal background check verifying eligibility to work in these programs. This describes the essential duties and qualifications. It is not an exhaustive statement of all the job duties, responsibilities, or qualifications; management has the exclusive right to alter or add to this job description at any time without notice. Incumbent(s) may not be required to perform all duties listed and may be required to perform additional related duties as assigned. Qualifications Peer Support Specialist I Minimum Education & Experience Required High school diploma or GED Completion of DBH approved Intro to Peer Support 37.5 hour training within 90 days of hire (in-state travel required) Ability to obtain Peer Support Certification within 18 months of hire date. Lived experience in addiction recovery, and 1 year of continuous sobriety prior to hire. Proof of valid driver's license with acceptable driving record A combination of relevant experience, education, and training may substitute for education and experience requirements on a year-for-year basis. Peer Support Specialist I Preferred Education & Experience Associates degree in a human services field Current certification as a Peer Support Specialist 1, 2, or P in the state of Alaska, or national PSS certification. 1 year providing direct services in a behavioral health setting Experience in community clinic preferred and a strong commitment to multi-disciplinary teamwork. Peer Support Specialist II Minimum Education & Experience Required High school diploma or GED Current certification as a Peer Support Specialist 1, 2, or P in the state of Alaska, or national PSS certification. Lived experience in addiction recovery, and 1 year of continuous sobriety prior to hire. Proof of valid driver's license with acceptable driving record A combination of relevant experience, education, and training may substitute for education and experience requirements on a year-for-year basis. Peer Support Specialist II Preferred Education & Experience Associates degree in a human services field 3 years providing direct services in a behavioral health setting Experience in community clinic preferred and a strong commitment to multi-disciplinary teamwork.

Job TitleNational Support Specialist, Multivendor Services - SiemensJob Description Lead and mentor Field Service Engineers, resolve complex escalations quickly, and drive improvements in service quality and parts usage. If you're a technical expert who loves solving problems and elevating team performance, this role puts you at the center of high‑impact service excellence. Your role: Provide leadership, training, and technical expertise to Field Service Engineers (FSEs), supporting them both onsite and remotely to ensure proper troubleshooting and repair methodology. Coach and mentor FSEs to deliver excellent customer experiences, including conducting crucial conversations and supporting technical and process updates through trip reports and seminars. Manage all technical escalations within the region, leading resolution strategies, instructing teams on repair solutions, and ensuring timely, effective corrective actions. Support business improvement efforts through parts review and approval processes, proactive monitoring of high‑activity sites, and leading initiatives to reduce material usage and improve performance. Ensure accountability and adherence to procedures across all repair activities, verifying proper parts usage and maintaining speed and quality of escalation resolution. You're the right fit if: You've acquired 5+ years of experience servicing the following equipment: Luminos Lotus MAX XR, LUMINOS dRF MAX, Siemens Ysio X.PREE XR, MULTIX IMPACT C Digital, Multix Fusion MAX XR, Multix IMPACT DR, LUMINOS dRF, Axiom Luminos Agile, Axiom Luminos Agile Max, Multix Fusion Digital, Mobilett Elara Max, Mobilett Mira Max, Mobilett Mira, Multitom Rax Your skills include the ability to resolve problems remotely utilizing excellent written and verbal communication skills. You have at least a high school diploma. How we work together We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company's facilities. Field roles are most effectively done outside of the company's main facilities, generally at the customers' or suppliers' locations. This is a field role. About Philips We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others. Learn more about our business. Discover our rich and exciting history. Learn more about our purpose. Learn more about our culture. Philips Transparency Details The pay range for this position in Utah, Arizona is $39.05 to $62.48 per hour. The pay range for this position in Nevada, Colorado is $41.11 to $65.77 per hour. The pay range for this position in Washington is $43.16 to $69.06 per hour. The pay range for this position in California is $46.04 to $73.66 per hour. The actual base pay offered may vary within the posted ranges depending on multiple factors including job-related knowledge/skills, experience, business needs, geographical location, and internal equity. In addition, other compensation, such as an annual incentive bonus, sales commission or long-term incentives may be offered. Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more. Details about our benefits can be found here. At Philips, it is not typical for an individual to be hired at or near the top end of the range for their role and compensation decisions are dependent upon the facts and circumstances of each case. Additional Information US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future. Company relocation benefits will not be provided for this position. For this position, you must reside in or within commuting distance to the zone. #LI-PH1 This requisition is expected to stay active for 45 days but may close earlier if a successful candidate is selected or business necessity dictates. Interested candidates are encouraged to apply as soon as possible to ensure consideration. Philips is an Equal Employment and Opportunity Employer including Disability/Vets and maintains a drug-free workplace.

Full-time Description Under the direction of the Customer Experience Leadership Team, the Customer Service Agent provides comprehensive support for customers using our connected fitness products, software applications, and online store. Agents handle a wide range of inquiries and technical issues across hardware, software, and order management channels, ensuring each customer receives accurate, timely, and professional assistance. This position requires adaptability in a dynamic environment, strong critical thinking abilities, and the capacity to manage multiple systems and communication platforms. Agents will support customers via phone, and email while collaborating cross-functionally with internal teams to ensure successful resolution of customer needs and contribute to continuous improvement initiatives. Responsibilities Customer Support: • Troubleshoot and resolve hardware, software, and connectivity issues, account access, firmware updates, and machine operation concerns. • Manage order-related inquiries such as status updates, shipping issues, returns, service provider visits, cancellations, and warranty or replacement requests. • Accurately document interactions, resolutions, and escalations in the ticketing systems. • Follow established diagnostic protocols, policies, and workflows to ensure consistency and efficiency. • Identify recurring issues and communicate trends or potential product concerns to leads or Tier 2 or leadership. • Meet or exceed departmental KPIs, including response times, resolution rates, quality assurance, and customer satisfaction goals Cross-Functional Collaboration & Internal Support: • Participate in cross-training and skill-building across functional areas to increase departmental flexibility and service coverage. • Collaborate with product development, quality, and logistics teams to ensure continuous feedback on product or process improvements. • Use knowledgebase for all troubleshooting, promotions, known issues, and software updates. Customer Experience & Continuous Improvement: • Demonstrate professionalism and empathy in all customer interactions to build long-term satisfaction and brand loyalty. • Proactively identify opportunities to improve the customer experience and operational workflows. • Support department initiatives related to process refinement, and quality enhancement. • Uphold company values by fostering teamwork, accountability, and integrity across all channels of communication. Requirements Education: • High school diploma or equivalent required. • Advanced degree or certificate preferred Experience: • Minimum 1-2 years of experience in customer service, call center, or technical support environment preferred. • Experience troubleshooting hardware, software, or connected devices strongly preferred. • Experience supporting order management, logistics, or e-commerce processes preferred. • Previous work within the fitness or consumer technology industry is beneficial. Benefits: We offer an excellent compensation package and team-oriented work environment with growth opportunities. Some of our outstanding benefits include: • Health & Dental Insurance • Company paid Life Insurance • 401(k) • Time Off benefits • Product discounts • Wellness programs EOE/M/W/Vet/Disability #ZR Salary Description $18.00 to $20.00 per hour

As a Peer Support Specialist within our organization, you will play a vital role in providing support, guidance, and advocacy to individuals receiving behavioral health services. Drawing from your own lived experience with mental health or substance use challenges, you will empower and inspire others on their path to recovery. Your compassion, empathy, and ability to establish rapport will foster a supportive environment conducive to healing and growth. RESPONSIBILITIES: Provide peer support and mentorship to individuals receiving behavioral health services, promoting self-determination and recovery-oriented goals. Utilize your own lived experience to empathize, validate, and connect with individuals navigating mental health or substance use challenges. Foster a supportive and non-judgmental environment where individuals feel safe to share their experiences and explore their recovery journey. Assist individuals in developing coping skills, problem-solving techniques, and strategies for managing symptoms and achieving personal goals. Advocate for the rights and preferences of individuals receiving services, ensuring their voices are heard and respected within the treatment process. Collaborate with clinical staff and other members of the treatment team to coordinate care and support the overall well-being of individuals served. Facilitate peer-led support groups, workshops, and educational sessions to enhance community engagement and promote recovery-oriented practices. Maintain appropriate documentation of peer support activities and interactions, including assessments, treatment plans, and progressive notes adhering to confidentiality and privacy regulations. Ensure compliance with all state, federal, and local regulations governing peer support services. Adhere to all applicable company policies, practices, and procedures to maintain compliance with organizational standards. Stay up-to-date with any required training, certifications, or continuing education requirements relevant to the role, compliance requirements, and regulatory standards. Adhere to mandatory reporting standards, and company compliance requirements including but not limited to actively participating in investigations, audits, and monitoring activities as required. Performing additional tasks, duties, and assignments as specified by your supervisor. COMPETENCIES: To excel in this role, you should possess the following competencies: Empathy and Compassion: Ability to empathize with others' experiences, demonstrate compassion, and offer support without judgment. Active Listening: Skill in actively listening to individuals' concerns, validating their experiences, and offering constructive feedback and encouragement. Peer Support Skills: Proficiency in providing peer support services, including mentoring, advocacy, and facilitating mutual aid. Boundaries and Ethics: Understanding of professional boundaries, ethical guidelines, and confidentiality principles in peer support practice. Communication Skills: Effective verbal and written communication skills, including the ability to articulate ideas clearly and engage individuals in meaningful dialogue. Cultural Competence: Sensitivity to cultural, ethnic, and diversity issues, with a commitment to providing culturally responsive and inclusive support. Collaboration: Ability to work collaboratively with multidisciplinary teams at contracted facilities and community partners to optimize patient outcomes. Use of Technology: Proficient in the use of a PC; in a Windows environment; in the use of the Internet; and in the use of MS Office Applications such as Outlook, Word, and Excel. Proficient in the use of EHR software systems, preferably AthenaOne. TRAVEL: Travel to the assigned nursing facility is required for this position. REQUIREMENTS: An individual must be able to perform the essential functions satisfactorily with or without reasonable accommodations. Must have personal experience with mental health and/or substance use challenges and be willing to disclose this experience as part of the job application process. Adherence to applicable policies and procedures at contracted facilities, including infection control protocols and safety guidelines. Tuberculosis (TB) screening with documented results, completed within the last (12) months. Up-to-date COVID-19 vaccination, if required by contracted nursing facility. Must have reliable transportation to travel to and from assigned nursing facilities. EDUCATION & EXPERIENCE: High school diploma or equivalent required. Completion of a peer support specialist training program. Minimum of 1 year of experience providing peer support services in a behavioral health or related setting preferred. CERTIFICATES AND LICENSES: Certification as a Peer Support Specialist is required. ADDITIONAL DETAILS: This position requires BHS-branded scrubs to be worn at all times when working in or visiting a nursing facility. WORKING ENVIRONMENT: This job operates primarily within the nursing facility setting at contracted facilities, with occasional administrative duties performed in an office or home office environment. As such, the noise level may vary from quiet to high and may include ambient noise, including sounds commonly found in a healthcare setting. Employees interact with and work near co-workers, residents, families, and healthcare professionals on a frequent basis. Individuals in this role must be able to remain stationary for long periods of time while providing care, completing required documentation, and attending to residents' needs. This position relies heavily on the ability to navigate electronic health records systems and utilize technology for patient care and documentation. WORKING CONDITIONS: Must be able to remain in a stationary position more than 50% of the time during times of focus or working on administrative tasks associated with the role. Walk and move frequently inside the office and throughout the skilled nursing facility to access files, office machinery, facility contacts, and patients. Use of hands/fingers as the position requires constant operation of a computer, laptop or tablet and other office productivity machinery, such as a calculator, or copy machine. Exerting up to 10 pounds of force occasionally and/or a negligible amount of force infrequently to lift, carry, push, pull or otherwise move objects, including the human body. Perform stooping or bending of the body downward and forward by bending the spine at the waist, often while interacting with residents, or exiting and entering a vehicle. Talking and expressing or exchanging ideas by means of the spoken word. Those activities must convey detailed or important spoken instructions to residents, clients or other employees accurately, loudly, clearly, and compassionately. Hearing and perceiving the nature of sounds at normal speaking levels with or without correction. Ability to receive detailed information through oral communication or via the phone, and to discern various auditory cues in a healthcare environment. Ability to detect, determine, perceive, and identify information shown on a computer screen or within specific online software required for the completion of job tasks for the position. Recognize, judge, inspect, and assess details and information either online, on a screen or physically printed based on the method required to access such information necessary to follow through with the required functions of the position. Adhere to infection control and safety protocols specific to a healthcare setting, including the use of personal protective equipment, proper hand hygiene, and maintaining a clean and sanitary environment for residents and staff. ACKNOWLEDGEMENT: Please note this job description is not intended to cover or contain a complete listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Benefits Competitive Earnings. Avoid “no-shows” when working in Skilled Nursing Facilities. Hands-on and Virtual Training and Supervision. Work-Life Balance / Flexible Work Schedule. A comprehensive benefits package (Medical, Dental, Vision, Life Insurance, and more). 401k with company match. $22 -$25/hr DOE

Wage Range: $21.09 - $33.75 per hour Hybrid remote in Washington State only Posted wage ranges represent the entire range from minimum to maximum. For jobs with more than one level, the posted range reflects the minimum of the lowest level and the maximum of the highest level. Some positions also offer additional premiums based on shift, certifications or degrees. Job offers are determined based on a candidate's years of relevant experience, level of education and internal equity. Job Summary: Responsible for accurate payment and adjustment posting on accounts billed by the EvergreenHealth Professional Billing department. Primary Duties: 1. Accurately enter, balance, post payments and contractual allowances in a timely manner. 2. Performs other duties as assigned. License, Certification, Education or Experience: REQUIRED for the position: ● High School graduate or equivalent. ● Demonstrated problem solving ability. ● Ten-key by touch DESIRED for the position: ● College degree/Vocational training in billing or business ●1 year previous experience in professional billing ● Knowledge and experience in working with health care insurers' and their reimbursement systems , especially Medicare, Medicaid, Workers Compensation, Motor Vehicle and contract payers. ● A good understanding of CPT, Modifiers, HCPC, ICD-9 codes and medical terminologies. Benefit Information: Choices that care for you and your family At EvergreenHealth, we appreciate our employees' commitment and contribution to our success. We are proud to offer a suite of quality benefits and resources that are comprehensive, flexible, and competitive to help our staff and their loved ones maintain and improve health and financial well-being. * Medical, vision and dental insurance * On-demand virtual health care * Health Savings Account * Flexible Spending Account * Life and disability insurance * Retirement plans (457(b) and 401(a) with employer contribution) * Tuition assistance for undergraduate and graduate degrees * Federal Public Service Loan Forgiveness program * Paid Time Off/Vacation * Extended Illness Bank/Sick Leave * Paid holidays * Voluntary hospital indemnity insurance * Voluntary identity theft protection * Voluntary legal insurance * Pay in lieu of benefits premium program * Free parking * Commuter benefits View a summary of our total rewards available to you as an EvergreenHealth team member by clicking on the link below. EvergreenHealth Benefits Guide <

Who is Comprehensive Healthcare? Comprehensive Healthcare provides innovative behavioral health and integrated healthcare services to clients of all ages. We take pride in our creative and collaborative work environment and in delivering clinically excellent, trauma-informed, recovery-oriented services. What are we looking for in a Peer Recovery Support Specialist? The role of the Peer Recovery Support Specialist is to provide outreach and support to assist individuals who are experiencing addiction to opioids or an overdose crisis. Peer Recovery Support Specialists should be outgoing and comfortable in all settings, as establishing connections with local emergency departments, shelters, and encampments is a crucial aspect of this role. The Peer Recovery Support Specialist will develop trust and rapport in these communities, with the goal of connecting individuals to treatment and housing resources to help meet their recovery goals. By sharing their own experiences with behavioral health issues, treatment, and recovery, Peer Support Specialists encourage and support clients to engage with treatment and take an active role in their recovery. This position requires strong interpersonal skills to quickly build rapport with clients, along with comfort working outside of an office setting and willingness to travel locally each day. Schedule: Monday - Friday 8am - 5pm Peer Recovery Support Specialist duties may include: engaging and developing a relationship of trust with opioid-dependent individuals in the community, including visiting local hospitals, shelters, encampments, and other areas establishing rapport and building motivation by sharing one's own personal experiences with substance use disorder and recovery sharing resources and referrals for local housing and treatment programs supporting the safety and well-being of individuals with substance use disorders by encouraging recovery assessing clients for safety and risk to self or others, and taking appropriate crisis intervention measures when indicated completing all required documentation in a timely manner Qualifications: High school diploma or GED Must be a self-identified consumer of substance use disorder treatment services in stable recovery for at least one year Eligible for Peer Counselor certification provided by the Washington State Healthcare Authority: ******************************************************************************************** Must be eligible for registration as Agency Affiliated Counselor Must have valid driver's license, vehicle liability insurance, and three years of safe driving experience What Comprehensive Healthcare Can Offer You Training and Development A variety of career opportunities in a wide range of settings with room for mobility and promotion Regular training opportunities including support, supervision, and consultation in implementing evidence-based services and programs Innovative Program & Services A strong reputation for providing quality, evidence-based services within a collaborative multi-disciplinary team environment Innovative, forward-looking leadership that seeks to thrive in an ever-changing healthcare environment Joint Commission-accredited organization committed to continuous quality improvement Established partnerships with major research universities and other community and healthcare providers to implement cutting-edge treatment programs and services Excellent Benefits Competitive salaries within our communities and industry Healthcare coverage for employee and qualified family members Generous vacation, paid holiday and sick leave policies Access to Employee Assistance Program services Agency-funded retirement plan with contributions equal to 5% of compensation Additional retirement investment opportunities with a 50% investment match of up to 4% of compensation Agency-funded life and disability insurance program Tuition reimbursement program to support employees pursuing additional education Employer-funded student loan repayment assistance In compliance with state and federal law, Comprehensive Healthcare requires all candidates to complete a post-offer, pre-employment drug screen and background check. Please refer to WAC 388-113-0020 through 388-113-0030 for information on criminal convictions and pending charges that automatically disqualify an individual from working for Comprehensive Healthcare. Please refer to RCW 49.44.240 for information on pre-employment drug screening. Qualifications Comprehensive Healthcare is proud to be an equal opportunity employer. We do not discriminate based on race, sex, age, color, religion, national origin, sexual orientation, gender identity or expression, marital status, veteran status, disability status, or any other basis prohibited by federal, state, or local law. We value the diverse perspectives and strengths that our employees bring to the workplace and we encourage individuals from underrepresented groups to apply for our positions. The Human Resources department offers accommodations and assistance for the application and interview process; please contact us to make arrangements.

Full-time Description Are you passionate about helping others on their journey to recovery? We're looking for dedicated Recovery Support Specialists to provide guidance, support, and encouragement to individuals seeking to rebuild their lives. If you're ready to make a meaningful impact and foster hope, we want to hear from you! Join us in creating a brighter future for those in need! The Recovery Support Specialist, as part of the substance use disorder treatment team, is responsible for developing respectful, professional relationships with clients that assist them in being successful in their journey to recovery in the residential setting. Recovery Support Specialists provide for the safety of clients, oversee medication calls, and other activities in the residential setting, coordinate client medical and other appointments, and provide transportation for clients (if needed). Wage Range: $18.50-$19.92 per hour Schedule: Tuesday Through Sunday, 3:00pm -12:00am This position is represented by a collective bargaining agreement. *Shift differential is provided for swing & graveyard shifts* Benefits: We offer competitive wages and benefits including: Comprehensive Medical, Dental and Vison Plans - 100% for employee, up to 50 % for spouse/dependent(s) depending on plan Vacation: 160 hours per year to start, accrued bi-weekly 9 Paid Holidays plus a floating holiday Matching 403b Retirement Plan Flexible Spending Accounts Life Insurance- $50,000 employer paid Long Term Disability and AD&D employer paid Employee Assistance Plans Tuition Reimbursement Student Loan Repayment Assistance. Cowlitz Family Health Center provides a wide range of services to all individuals, regardless of background or socio-economic status, including medical, dental, family planning, substance abuse treatment, and behavioral health services. We believe every person has value, is worthy of respect, and deserves quality care regardless of their financial situation. Cowlitz Family Health Center is growing and evolving. We are looking for people who share our vision, want to use their skills to provide exceptional customer service to our patients, and can adapt as we continue to make positive changes. Cowlitz Family Health Center is a drug-free workplace and performs drug testing consistent with federal guidelines in the Drug-Free Workplace Act of 1988. All candidates who receive a written offer of employment will be required to undergo testing for commonly abused controlled substances. Requirements Requirements: High school graduate/GED or equivalent. Valid, unrestricted driver's license. Must obtain WA Agency Affiliated Counselor Registration within 90 days of hire. Desired Experience and Skills: Minimum of 1-2 years of previous/related experience. Strong customer service skills. Ability to work with a low-income, multi-ethnic patient population and a demonstrated ability to relate respectfully and effectively to people of diverse racial, educational and socio-economic backgrounds. Must be a confident, self-directed individual who can work within a team as well as independently Strong communication, organization, documentation and record keeping skills necessary. Salary Description $18.50 - $19.92 Per Hour

Are you passionate about helping others on their journey to recovery? We're looking for dedicated Recovery Support Specialists to provide guidance, support, and encouragement to individuals seeking to rebuild their lives. If you're ready to make a meaningful impact and foster hope, we want to hear from you! Join us in creating a brighter future for those in need! The Recovery Support Specialist, as part of the substance use disorder treatment team, is responsible for developing respectful, professional relationships with clients that assist them in being successful in their journey to recovery in the residential setting. Recovery Support Specialists provide for the safety of clients, oversee medication calls, and other activities in the residential setting, coordinate client medical and other appointments, and provide transportation for clients (if needed). Wage Range: $18.50-$19.92 per hour Schedule: Tuesday Through Sunday, 3:00pm -12:00am This position is represented by a collective bargaining agreement. * Shift differential is provided for swing & graveyard shifts* Benefits: We offer competitive wages and benefits including: * Comprehensive Medical, Dental and Vison Plans - 100% for employee, up to 50 % for spouse/dependent(s) depending on plan * Vacation: 160 hours per year to start, accrued bi-weekly * 9 Paid Holidays plus a floating holiday * Matching 403b Retirement Plan * Flexible Spending Accounts * Life Insurance- $50,000 employer paid * Long Term Disability and AD&D employer paid * Employee Assistance Plans * Tuition Reimbursement * Student Loan Repayment Assistance. Cowlitz Family Health Center provides a wide range of services to all individuals, regardless of background or socio-economic status, including medical, dental, family planning, substance abuse treatment, and behavioral health services. We believe every person has value, is worthy of respect, and deserves quality care regardless of their financial situation. Cowlitz Family Health Center is growing and evolving. We are looking for people who share our vision, want to use their skills to provide exceptional customer service to our patients, and can adapt as we continue to make positive changes. Cowlitz Family Health Center is a drug-free workplace and performs drug testing consistent with federal guidelines in the Drug-Free Workplace Act of 1988. All candidates who receive a written offer of employment will be required to undergo testing for commonly abused controlled substances. Requirements Requirements: * High school graduate/GED or equivalent. * Valid, unrestricted driver's license. * Must obtain WA Agency Affiliated Counselor Registration within 90 days of hire. Desired Experience and Skills: * Minimum of 1-2 years of previous/related experience. * Strong customer service skills. * Ability to work with a low-income, multi-ethnic patient population and a demonstrated ability to relate respectfully and effectively to people of diverse racial, educational and socio-economic backgrounds. * Must be a confident, self-directed individual who can work within a team as well as independently * Strong communication, organization, documentation and record keeping skills necessary.

Are you passionate about making a difference in the lives of individuals seeking recovery and renewal? Our team is looking for compassionate, dedicated Recovery Support Specialists to walk alongside clients as they rebuild, rediscover, and take the next steps toward a healthier life. With limited openings across all Triumph locations-including opportunities at our stunning new Inspirations building-now is the perfect time to join a mission that transforms lives and uplifts communities every day. Why You'll Love Working Here ⭐ Inspiring, Modern Spaces That Promote Wellness ⭐ A Team That Celebrates Collaboration & Heart ⭐ Meaningful Work That Changes Futures ⭐ Growth Opportunities to Strengthen Your Career Shift differential of $2.50 per hour if you work between the hours of 7p-7a "Ensuring Safety Excellence: In compliance with Washington State's ESSB 5123, we prioritize safety in our workforce by conducting controlled substance testing, including marijuana, for this position, which is deemed safety-sensitive.” Mission To support all who desire to make changes in their health and quality of life, regardless of where they are or when they need it. We do this through evidenced-based services, innovative programs, and a legacy of family-orientated treatment options. Values Heart - Triumph's heart is evident in all we do. What we do matters, who we serve matters, you matter. Excellence - We strive for the highest standards, always seeking to improve the quality of our services and relationships. Inclusivity - Our clients and staff represent our community. Triumph recognizes the need to be equitable in building our teams and making our services accessible. There are no closed doors at Triumph. Integrity - Triumph is built on a foundation of best practices for serving our patients, our staff, and our communities. We are accountable to this legacy through our daily work. Position Summary: The Recovery Support Specialist is responsible for facilitating a safe and secure therapeutic milieu, where the patient's emotional and physical needs are respected and addressed. The primary role of this position is to ensure patients receive care of the highest quality within the policies and procedures of the agency. CORE COMPETENCIES Collaborates with Others Collaborating cohesively and in a helpful manner to accomplish shared objectives alongside peers. Recognizes and honors the contributions and hard work of others. Offers valuable and actionable feedback to peers in a constructive and professional manner. Acting with Empathy and Compassion Genuinely understand and respect for others' perspectives and emotions. Strive to foster a culture of compassion, empathy, and support that extends beyond our walls. Maintains open and effective communication channels with team members. Stays open, curious, and flexible to suspend judgments and evaluations when considering what others offer. RESPONSIBLITIES Ensure exceptional customer service to patients by providing assistance with daily living skills, managing appointments and transportation, overseeing medication, and offering comprehensive parenting support. Record patient behaviors to aid treatment planning. Perform daily inspections of client rooms and the building as needed throughout the day. Additionally, conduct routine checks of bedrooms and grounds. Serve as an active attendee and participant in staff meetings, "stand-up" sessions, and pass-downs during shift changes. Provide essential office services, including answering phone calls and taking messages, typing documents, and scanning files. Ensures that the workspaces are clean, organized, and fully stocked. Experience efficient and well-maintained office operations with our professional assistance. Effectively document treatment activities in a patient's record, it is essential to have a proficient understanding of the Electronic Health Record (EHR). Supervise and carefully monitor the sample collection process for urinalysis drug testing, ensuring all necessary documentation is completed accurately. Discover crucial details about the program's patient guidelines and their purpose. Learn where and how to obtain the necessary items for a successful and enjoyable treatment journey. Explore additional supportive information to ensure a positive experience. Other duties as assigned. QUALIFICATIONS AND REQUIREMENTS Education: High School Diploma or GED required. Associate of Art of Science degree preferred or equivalent combination of education and work experience. Experience: In person customer service or healthcare Licenses/Certificates/Registration: Valid drivers license and vehicle insurance required. 5 years of licensed driving experience required. Benefits: We offer a comprehensive benefits package (full time employees) including: Medical, dental, vision, life, and supplemental insurance Health savings, flex spending, and dependent care accounts 401K with employer matching Generous PTO and holiday pay For additional information on benefits: ******************************************************************************** WORKING CONDITIONS Comprehension Ability to understand, remember, and apply oral and written instructions or other information. Reasoning and Decision Making Ability to plan, organize, and carry out assignments from management staff with minimal direction. Ability to analyze situations and make decisions that moderately impact the immediate work unit. Organization Ability to organize and prioritize job duties effectively and timely, set priorities, and meet critical deadlines. Communication Ability to understand and follow basic instructions and guidelines, complete routine forms, and communicate orally. Physical requirements for this position include hearing, seeing, smelling, speaking, feeling, reaching, pinching, and repetitive motions. This position requires standing, walking, and bending for long periods. This position may require exerting up to 40 pounds of force to lift, carry, pull, or move objects. The posted wage range reflects the full range for this role. Placement within the range is based on job-related factors, and new hires typically start below the midpoint. ******************************************************************************** Triumph Treatment Services complies with federal and state laws and applicable discrimination regulations based on any protected class as defined by law. Triumph Treatment Services specifically does not discriminate on the basis of sex, race, creed, religion, color, national origin, age, honorably discharged veteran or military status, sexual orientation including gender expression or identity, non-job related sensory, mental or physical disability, or the use of a trained guide dog or service animal by a person with a disability. This holds for all employment opportunities at Triumph Treatment Services.

Job Description Are you passionate about making a difference in the lives of individuals seeking recovery and renewal? Our team is looking for compassionate, dedicated Recovery Support Specialists to walk alongside clients as they rebuild, rediscover, and take the next steps toward a healthier life. With limited openings across all Triumph locations-including opportunities at our stunning new Inspirations building-now is the perfect time to join a mission that transforms lives and uplifts communities every day. Why You'll Love Working Here ⭐ Inspiring, Modern Spaces That Promote Wellness ⭐ A Team That Celebrates Collaboration & Heart ⭐ Meaningful Work That Changes Futures ⭐ Growth Opportunities to Strengthen Your Career Shift differential of $2.50 per hour if you work between the hours of 7p-7a "Ensuring Safety Excellence: In compliance with Washington State's ESSB 5123, we prioritize safety in our workforce by conducting controlled substance testing, including marijuana, for this position, which is deemed safety-sensitive.” Mission To support all who desire to make changes in their health and quality of life, regardless of where they are or when they need it. We do this through evidenced-based services, innovative programs, and a legacy of family-orientated treatment options. Values Heart - Triumph's heart is evident in all we do. What we do matters, who we serve matters, you matter. Excellence - We strive for the highest standards, always seeking to improve the quality of our services and relationships. Inclusivity - Our clients and staff represent our community. Triumph recognizes the need to be equitable in building our teams and making our services accessible. There are no closed doors at Triumph. Integrity - Triumph is built on a foundation of best practices for serving our patients, our staff, and our communities. We are accountable to this legacy through our daily work. Position Summary: The Recovery Support Specialist is responsible for facilitating a safe and secure therapeutic milieu, where the patient's emotional and physical needs are respected and addressed. The primary role of this position is to ensure patients receive care of the highest quality within the policies and procedures of the agency. CORE COMPETENCIES Collaborates with Others Collaborating cohesively and in a helpful manner to accomplish shared objectives alongside peers. Recognizes and honors the contributions and hard work of others. Offers valuable and actionable feedback to peers in a constructive and professional manner. Acting with Empathy and Compassion Genuinely understand and respect for others' perspectives and emotions. Strive to foster a culture of compassion, empathy, and support that extends beyond our walls. Maintains open and effective communication channels with team members. Stays open, curious, and flexible to suspend judgments and evaluations when considering what others offer. RESPONSIBLITIES Ensure exceptional customer service to patients by providing assistance with daily living skills, managing appointments and transportation, overseeing medication, and offering comprehensive parenting support. Record patient behaviors to aid treatment planning. Perform daily inspections of client rooms and the building as needed throughout the day. Additionally, conduct routine checks of bedrooms and grounds. Serve as an active attendee and participant in staff meetings, "stand-up" sessions, and pass-downs during shift changes. Provide essential office services, including answering phone calls and taking messages, typing documents, and scanning files. Ensures that the workspaces are clean, organized, and fully stocked. Experience efficient and well-maintained office operations with our professional assistance. Effectively document treatment activities in a patient's record, it is essential to have a proficient understanding of the Electronic Health Record (EHR). Supervise and carefully monitor the sample collection process for urinalysis drug testing, ensuring all necessary documentation is completed accurately. Discover crucial details about the program's patient guidelines and their purpose. Learn where and how to obtain the necessary items for a successful and enjoyable treatment journey. Explore additional supportive information to ensure a positive experience. Other duties as assigned. QUALIFICATIONS AND REQUIREMENTS Education: High School Diploma or GED required. Associate of Art of Science degree preferred or equivalent combination of education and work experience. Experience: In person customer service or healthcare Licenses/Certificates/Registration: Valid drivers license and vehicle insurance required. 5 years of licensed driving experience required. Benefits: We offer a comprehensive benefits package (full time employees) including: Medical, dental, vision, life, and supplemental insurance Health savings, flex spending, and dependent care accounts 401K with employer matching Generous PTO and holiday pay For additional information on benefits: ******************************************************************************** WORKING CONDITIONS Comprehension Ability to understand, remember, and apply oral and written instructions or other information. Reasoning and Decision Making Ability to plan, organize, and carry out assignments from management staff with minimal direction. Ability to analyze situations and make decisions that moderately impact the immediate work unit. Organization Ability to organize and prioritize job duties effectively and timely, set priorities, and meet critical deadlines. Communication Ability to understand and follow basic instructions and guidelines, complete routine forms, and communicate orally. Physical requirements for this position include hearing, seeing, smelling, speaking, feeling, reaching, pinching, and repetitive motions. This position requires standing, walking, and bending for long periods. This position may require exerting up to 40 pounds of force to lift, carry, pull, or move objects. The posted wage range reflects the full range for this role. Placement within the range is based on job-related factors, and new hires typically start below the midpoint. ******************************************************************************** Triumph Treatment Services complies with federal and state laws and applicable discrimination regulations based on any protected class as defined by law. Triumph Treatment Services specifically does not discriminate on the basis of sex, race, creed, religion, color, national origin, age, honorably discharged veteran or military status, sexual orientation including gender expression or identity, non-job related sensory, mental or physical disability, or the use of a trained guide dog or service animal by a person with a disability. This holds for all employment opportunities at Triumph Treatment Services.

Are you passionate about making a difference in the lives of individuals seeking recovery and renewal? Our team is looking for compassionate, dedicated Recovery Support Specialists to walk alongside clients as they rebuild, rediscover, and take the next steps toward a healthier life. With limited openings across all Triumph locations-including opportunities at our stunning new Inspirations building-now is the perfect time to join a mission that transforms lives and uplifts communities every day. Why You'll Love Working Here ⭐ Inspiring, Modern Spaces That Promote Wellness⭐ A Team That Celebrates Collaboration & Heart⭐ Meaningful Work That Changes Futures⭐ Growth Opportunities to Strengthen Your Career Shift differential of $2.50 per hour if you work between the hours of 7p-7a "Ensuring Safety Excellence: In compliance with Washington State's ESSB 5123, we prioritize safety in our workforce by conducting controlled substance testing, including marijuana, for this position, which is deemed safety-sensitive.” Mission To support all who desire to make changes in their health and quality of life, regardless of where they are or when they need it. We do this through evidenced-based services, innovative programs, and a legacy of family-orientated treatment options. Values Heart - Triumph's heart is evident in all we do. What we do matters, who we serve matters, you matter. Excellence - We strive for the highest standards, always seeking to improve the quality of our services and relationships. Inclusivity - Our clients and staff represent our community. Triumph recognizes the need to be equitable in building our teams and making our services accessible. There are no closed doors at Triumph. Integrity - Triumph is built on a foundation of best practices for serving our patients, our staff, and our communities. We are accountable to this legacy through our daily work. Position Summary: The Recovery Support Specialist is responsible for facilitating a safe and secure therapeutic milieu, where the patient's emotional and physical needs are respected and addressed. The primary role of this position is to ensure patients receive care of the highest quality within the policies and procedures of the agency. CORE COMPETENCIES Collaborates with Others Collaborating cohesively and in a helpful manner to accomplish shared objectives alongside peers. Recognizes and honors the contributions and hard work of others. Offers valuable and actionable feedback to peers in a constructive and professional manner. Acting with Empathy and Compassion Genuinely understand and respect for others' perspectives and emotions. Strive to foster a culture of compassion, empathy, and support that extends beyond our walls. Maintains open and effective communication channels with team members. Stays open, curious, and flexible to suspend judgments and evaluations when considering what others offer. RESPONSIBLITIES Ensure exceptional customer service to patients by providing assistance with daily living skills, managing appointments and transportation, overseeing medication, and offering comprehensive parenting support. Record patient behaviors to aid treatment planning. Perform daily inspections of client rooms and the building as needed throughout the day. Additionally, conduct routine checks of bedrooms and grounds. Serve as an active attendee and participant in staff meetings, "stand-up" sessions, and pass-downs during shift changes. Provide essential office services, including answering phone calls and taking messages, typing documents, and scanning files. Ensures that the workspaces are clean, organized, and fully stocked. Experience efficient and well-maintained office operations with our professional assistance. Effectively document treatment activities in a patient's record, it is essential to have a proficient understanding of the Electronic Health Record (EHR). Supervise and carefully monitor the sample collection process for urinalysis drug testing, ensuring all necessary documentation is completed accurately. Discover crucial details about the program's patient guidelines and their purpose. Learn where and how to obtain the necessary items for a successful and enjoyable treatment journey. Explore additional supportive information to ensure a positive experience. Other duties as assigned. QUALIFICATIONS AND REQUIREMENTS Education: High School Diploma or GED required. Associate of Art of Science degree preferred or equivalent combination of education and work experience. Experience: In person customer service or healthcare Licenses/Certificates/Registration: Valid drivers license and vehicle insurance required. 5 years of licensed driving experience required. Benefits: We offer a comprehensive benefits package (full time employees) including: Medical, dental, vision, life, and supplemental insurance Health savings, flex spending, and dependent care accounts 401K with employer matching Generous PTO and holiday pay For additional information on benefits: ******************************************************************************** WORKING CONDITIONS Comprehension Ability to understand, remember, and apply oral and written instructions or other information. Reasoning and Decision Making Ability to plan, organize, and carry out assignments from management staff with minimal direction. Ability to analyze situations and make decisions that moderately impact the immediate work unit. Organization Ability to organize and prioritize job duties effectively and timely, set priorities, and meet critical deadlines. Communication Ability to understand and follow basic instructions and guidelines, complete routine forms, and communicate orally. Physical requirements for this position include hearing, seeing, smelling, speaking, feeling, reaching, pinching, and repetitive motions. This position requires standing, walking, and bending for long periods. This position may require exerting up to 40 pounds of force to lift, carry, pull, or move objects. The posted wage range reflects the full range for this role. Placement within the range is based on job-related factors, and new hires typically start below the midpoint. ******************************************************************************** Triumph Treatment Services complies with federal and state laws and applicable discrimination regulations based on any protected class as defined by law. Triumph Treatment Services specifically does not discriminate on the basis of sex, race, creed, religion, color, national origin, age, honorably discharged veteran or military status, sexual orientation including gender expression or identity, non-job related sensory, mental or physical disability, or the use of a trained guide dog or service animal by a person with a disability. This holds for all employment opportunities at Triumph Treatment Services.

ABOUT US An unwavering pursuit of Excellence in Patient Care - Every Diagnosis, Every Day. This is what we stand for. CellNetix Pathology & Laboratories is headquartered in the Seattle area in our state-of-the-art Central Processing Laboratory. As one of the largest AP labs in the United States, with over 300 staff members and 60+ distinguished Pathologists, we offer some of the most technologically advanced resources and service menus in the region. In addition, our cutting-edge Molecular Laboratory with next-generation sequencing offers groundbreaking personalized medicine testing. Our lab continues to grow in technology and scientific advancement while offering our employees a wide array of training and career progression pathways in Administration, Laboratory and Hospital Support, Histology, Cytology, Infectious Diseases, Molecular, Grossing and more. If our mission of patient care resonates with you, Come Grow With Us in Pursuit of Excellence. Position Summary: The Support Services Specialist performs a broad range of customer service functions in support of pathologists, clients, and patients, utilizing multiple systems and applications, including proprietary software. This role triages and resolves a high volume of requests received primarily via phone, email, and fax, as well as through in-person interactions. The Support Services Specialist is required to adhere strictly to HIPAA regulations and follow established safety and Personal Protective Equipment (PPE) protocols, as the position may involve exposure to environmental hazards. Position Schedule: M-F 7:30 AM to 4:00 PM Essential Duties: Phone calls through soft phone system including pathology report updates, scheduling & dispatching for pathology technician procedures, report revisions, test add-on requests, supply orders, doctor to doctor requests Process medical records requests for pathology reports and other documentation Intake and processing of fax and email communication Data entry using LIS system Tissue release requests to patients, funeral homes, legal entities or other 3rd parties Notification of critical results to clinician offices Create and print custom requisition forms for non-interfaced clients Clerical duties including internal mail distribution CRM data management including account and contact information as well as logging of each call Duplicate patient profile management Other duties as assigned Knowledge/Skills/Abilities: Exhibit precise attention to detail Adaptable & flexible Time management skills and organization and the ability to multitask Has exceptional verbal and written communication skills Performs with a professional demeanor Able to perform well under pressure with a large work volume Knowledge of HIPAA regulations and PPE requirements Qualifications Qualifications/Experience: Minimum High school graduate 1+ years of relevant customer service experience, preferably in a healthcare setting Medical terminology, preferred Prior clinical medical setting or laboratory experience preferred Basic computer program & application skills Physical Requirements: Walking Sitting/Computer & telephone use In-Office Attendance required Able to lift up to 20 lbs. Benefits: CellNetix offers a comprehensive benefits plan. Medical, Vision, Prescription company paid options. Employee only HSA $29.86/per month or Employee only PPO $52.47/per month. Dependent plans also available. Dental company paid options. Employee only $0.00/per month. Dependent plans also available. 401K company match up to 4% Paid Time Off (PTO) 0-3 Years of Service: Accrue up to 15 days per year 4-7 Years of Service: Accrue up to 20 days per year 8-12 Years of Service: Accrue up to 25 days per year 13+ Years of Service: Accrue up to 30 days per year Holiday Pay 6 paid holidays per year 4 floating holidays per year Company paid Life and Disability insurance. Fully subsidized ORCA public transportation card and free parking at most sites. Company paid Norton LifeLock Identity Protection. IMPORTANT NOTICE: As a healthcare organization we are committed to providing a healthy and safe environment. We require a criminal history background check and drug test for all final candidates. CellNetix is an equal opportunity employer. It is our policy that all decisions involving any aspect of the employment relationship will be made without regard to race, religion, color, national origin, age, sex, genetic information, the presence of a sensory, physical, or mental disability, or on any other basis protected by federal, state, or local law. CellNetix is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know. CellNetix follows the Centers for Disease Control and Prevention (CDC) vaccination recommendations for healthcare workers in addition to applicable Washington State laws. At present, there is no mandatory Covid-19 vaccination requirement for Washington State healthcare workers but employees may be subject to specific hospital system requirements for Covid-19 vaccination along with other vaccinations such as Hepatitis B or seasonal flu vaccines. Employees may be asked to submit proof of vaccination or declination/exemption prior to or during employment. *Any federal, state or local laws or public health mandates with more stringent vaccination requirements will supersede CellNetix policies and/or procedures.

Department: Crisis Intervention Services Reports to: Crisis Intervention Services Supervisor Pay Range: $20 to $23 per hour (DOE/DOQ) Hours per Week: 40 hours Schedule: Varies - must be available for scheduled shifts in a 24/7 program Benefits: * Medical, Dental & Vision Insurance * Vacation, Sick Leave, Float Days & Paid Holidays * 403(b) Retirement Plan * Life Insurance * Long Term Disability * Wellness Program * Employee Assistant Program * LifeFlight Membership * Education Allowance JOB PURPOSE: Provides outreach, crisis support, and case management service for individuals who are high utilizers of the crisis system, living with serious mental illness, and are experiencing homelessness or at risk of losing their housing. Assists in connecting PATH contacts with mental health, chemical dependency, and housing services. Assures that services are congruent with age, strengths, supports and cultural framework of the individual being served. ESSENTIAL DUTIES AND RESPONSIBILITIES: * Conduct outreach to everyone from the referral list to determine which services and resources are identified as needed. * Establish contact and build rapport with target population to ultimately engage in on-going services consistent with client's needs. * Plans, implements, and coordinates services required to meet the health and human service needs of identified priority clients, including housing, food, clothing, access to primary health care, psychiatric services, and other services as identified. * Provides ongoing assessment of a client's cognitive, emotional, physical, social, and vocational strengths and needs. * Assists in the development of natural support systems for clients. * Advocates for clients with community agencies. * Teaches skills such as problem solving, goal setting, money management, symptom management, communication, social skills, and how to access community resources. * Completes monthly outcome reports in accordance with contract requirements. * Maintains familiarity with and handles client information in accordance with Federal Regulations (42 CFR, Part 2), the Revised Code of Washington (RCW 71.05.390 and RCW 71.24), and other applicable laws pertaining to confidentiality of client and staff information. * Maintains physical security of confidential materials and assigned Agency property. * Provide outreach and engagement by name list generated from local area MCO's, SBH-ASO's and Crisis Stabilization centers. SECONDARY DUTIES AND RESPONSIBILITIES: * Performs relevant clinical and administrative tasks according to agency policies. * Demonstrates proficiency in utilization of the Center's electronic medical record system. * Participates in team meetings and program development. * Provides information and education to community members. * Maintains high standards of professional conduct in interaction with clients, staff, and other community members. * Obtains and implements special population consultations as required. * Maintains professional competence through a program of professional development and in-service training. * Demonstrates flexibility in adapting to changing work demands. * Performs other duties as assigned or requested. PERFORMANCE EXPECTATIONS: * Maintains accurate, timely chart information in compliance with RSN, State, funding source, and agency quality assurance guidelines. * Meet agency expectations for documentation of services. * Meets all contract obligations including number of contacts and referrals. * Coordinate and prioritize work assignments so that tasks are completed on time and in a quality manner. REQUIRED EDUCATION, LICENSE(S), CERTIFICATION, AND EXPERIENCE: Education: Minimum High School Diploma/GED Licensure: Washington State Driver's License and eligible to be credentialed as a Washington State Agency Affiliated Counselor (with agency assistance) Experience: Must be a person who has direct, personal experience receiving services for a mental health condition or is in recovery from substance use disorder Other: Must possess and maintain a valid driver's license and a satisfactory and insurable driving record to be able to drive company vehicles. Additional requirements: * Must be able to pass a pre-employment drug test and background check * Must be able to provide vaccination records for MMR, Hep B, Tdap and recent flu shot PREFERRED ADDITIONAL CREDENTIALS / EXPERIENCE: Experience: Experience working with homeless adults with serious, persistent mental illness and/or substance use disorders. KNOWLEDGE, SKILLS, AND ABILITIES: Essential: * Ability to multitask and effectively manage a caseload of individuals with diverse needs. * Knowledge of the classification of mental disorders contained in the current DSM. * Ability to utilize Mini-Mental Status Examination and other measures to assess cognition and symptoms. * Ability to educate clients about signs, symptoms, and recovery from mental illness and/or substance use disorders. * Understanding of current knowledge on recovery. * Knowledge of social service delivery systems, particularly as related to homeless adults. * Knowledge of community resources, both within and outside of catchment area. * Ability to coordinate care with multiple service providers. * Basic knowledge of psychotropic medications and side effects. * Ability to work independently. * Ability to communicate effectively both orally and in writing. * Capability to use sound judgment in problem solving and clinical intervention. * Practice respectful communication with clients to enhance rapport and positive outcomes. * Ability to plan and prioritize work and meet the Center's performance, quality assurance, and productivity standards. NATURE AND SCOPE: Physical Demands: * Moderate physical effort occasionally lifting up to ten pounds. * Must be able to operate a motor vehicle. * Must be able to tolerate sitting in a vehicle, office or community setting for the required number of hours in a workday. Cognitive Skills: * Advanced verbal and written communication skills. * Must be able to enter data into a computerized electronic medical record. Working Environment: * May be exposed to infections and contagious diseases. * Occasionally exposed to patients exhibiting assaultive behaviors * Able to visit with clients in office and community settings. Working Demands: * Frequent pressure due to schedule demands * Contact with patients under a wide variety of circumstances. * Subject to varying and unpredictable situations * Handles emergency or crisis situations. Principal Challenges: * Working collaboratively with interdisciplinary staff * Working collaboratively with clients, family members, and other community members. * Ensuring compliance with agency and funding standard for documentation and delivery of services. * Working collaboratively with clients to staff the hours needed and monitor vacation and sick time. * Works with a wide variety of clients with serious, persistent mental illness and/or substance use disorders. * Peninsula Behavioral Health does not discriminate because of a person's presence of any sensory, mental, or physical disability, race, creed, color, national origin, sex, sexual orientation, gender identity including transgender status, marital status, pregnancy, childbirth, and pregnancy-related conditions, age (40), honorably discharged veteran or military status, or use of a trained dog guide or service animal by a person with a disability, state employee or health care whistleblower status.

Housing - Residential Services Specialist Compass Broadway PSH Non-Exempt | Full-Time Union: No About the Role The Housing - Residential Services Specialist supports individuals exiting homelessness, hospitals, jails, and residential treatment facilities to successfully maintain Compass Health supported housing. This role blends residential support, facility oversight, and tenant engagement to promote housing stability, safety, and recovery. The Residential Services Specialist builds strong working relationships with residents, housing case managers, clinicians, property management vendors, and community partners while ensuring compliance with lease terms and agency standards. Key Responsibilities Resident Support & Engagement Monitor residents' basic needs and provide information and referrals to community resources. Offer encouragement and support while modeling interpersonal and independent living skills. Support residents in working toward goals identified in housing assessments. Partner with housing case managers and clinicians to share pertinent resident information. Request crisis intervention services when needed. Building Safety & Access Control Monitor the building to ensure only authorized individuals enter. Serve as liaison between residents and visitors by logging guests and enforcing building rules. Facilities & Property Support Assist property management with basic maintenance and janitorial tasks (e.g., unclogging toilets, spot cleaning common areas, trash and recycling removal). Notify property management vendors of maintenance needs. Assist with unit inspections and support residents with cleaning, organizing, bedbug treatments, and related needs. Support move-ins, move-outs, and re-certifications in coordination with property management. Documentation & Professional Practice Maintain appropriate documentation and ensure compliance with agency standards and regulations. Behave in an ethical and professional manner consistent with agency policy, state law, and licensing entities. Safeguard client protected health information in accordance with Compass Health HIPAA policies. Demonstrate respect for diversity and a commitment to multicultural competency and sensitivity. Demonstrate commitment to Compass Health's Strategic Intention, Core Values, and Core Competencies. What You Bring Education & Experience 1 year of experience working with individuals living with mental illness preferred. Experience in residential services and/or supportive housing programs preferred. Ability to assist with pickup and distribution of food donations from community partners, including driving an agency van. Current First Aid & CPR certification and Food Handlers permit, or ability to obtain within 90 days of hire. Valid Washington State Driver's License, reliable vehicle, and appropriate insurance (if applicable). Knowledge, Skills & Abilities Willingness and ability to work flexible hours. Basic knowledge of Landlord-Tenant Laws and Fair Housing requirements. Basic knowledge of HIPAA regulations. Familiarity with the client population served. Excellent customer service skills with internal and external partners. Strong written and verbal communication skills. Ability to work independently and collaboratively as part of a team. Strong organizational skills and ability to multitask in a fast-paced environment. Ability to maintain a positive, solution-focused demeanor when responding to conflicts. General computer proficiency. Ability to pass pre-employment criminal background check, which may include an additional search by DSHS. What We Offer Medical, dental, and vision insurance Paid vacation and sick leave Paid holidays and personal choice holidays 403(b) retirement plan with company match Professional development funds Education leave Employee wellness and support resources Physical Demands / Work Environment The employee will work in a direct service environment that includes reception offices, common areas, client units, warming kitchens, and trash rooms. While performing the duties of this job, the employee must occasionally lift and/or move up to 40 pounds and is regularly required to sit, stand, walk, talk, and use close vision. The noise level is usually moderate. The physical demands described here are representative of those required to perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions. Equal Opportunity Compass Health is an Equal Opportunity Employer, supporting equity regardless of race, color, national origin, religion, sex, age, marital status, sexual orientation, gender identity, veteran status, or disability unless based on a bona fide occupational qualification. Behaviors Dedicated: Devoted to a task or purpose with loyalty or integrity Motivations Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization Education High School Diploma Licenses & Certifications Car Insurance Drivers License CPR Certificiation First Aid Certification Food Worker Card

Who We Are: Established in 1975, Non-Profit Yakima Neighborhood Health Services serves patients in the areas of Behavioral Health, Family Dentistry, Internal Medicine, Women's Health, Primary Care, Pediatrics, Vision Care and Pharmacy. Our mission is to improve the quality of life and equity in our communities by providing accessible and integrated health and social services, ending homelessness and offering unique learning opportunities for students of health professions. Why Work at Yakima Neighborhood Health Services? YNHS offers great compensation for this position, with a starting wage of $20-$23 an hour, along with high value benefits of employer provided medical, dental, vision, life, disability and retirement insurances. To support our team, we also provide ten paid holidays, flexible amounts of paid leave and/or cash-out options, and retention bonuses to reward commitment to our mission. Our Ideal Candidate: We are looking for a team member that is passionate about serving our community of patients and enjoys working in a team! Some technical requirements for this position are: * Knowledge of community services, social services, and community resourcesrequired. * Working command of Spelling and punctuation required. * Skills in data-entry. * Ability to speakclearly and concisely. * Required bilingual in English/Spanish preferred; convenient if ability to sign. * Peer Support certification preferred. * Driver's license and auto insurance preferred. * Candidate must not have been sanctioned or excluded from participation infederal or state health care programs by a federal or state law enforcement, regulatory, or licensing agency. * Ability to successfully pass a background check in relation to the position applied for. * Must have valid driver's license and car insurance. Day to Day: * Assist patients, clients, and community members in learning about and applying for resources, including state and federal assistance programs. Examples of programs include TANF, SNAP, WIC, Apple Health, ECEAP, Working Connections Childcare, Workforce Innovation and Opportunities Act (WIOA), Kinship Care, Expanded Child Tax Credit, Earned Income Tax Credit, Developmental Disabilities, SSI / SSDI, Rental Assistance, Homeownership Funds, Coordinated Entry and other Housing Engagement, legal aid programs etc. * Participate outreach assistance as directed targeting low-income populations, including BIPOC individuals, seniors, youth transitioning from foster care, LGBTQIA+ individuals, urban & tribal Indians, single parents with young children, and immigrants/refugees, agricultural workers, and people experiencing homelessness. * Work closely with YNHS Navigators and Community Health Workers to connect patients and community members to services, including health insurance, health care, telehealth and housing. * A Partner with YNHS Navigators and Community Health Workers to comprehensively address client needs. * Attend case conferences or morning huddles as needed to address the comprehensive needs of the client. * Client contacts may be conducted in the clinic, client dwellings, streets, or other outdoor settings. * Document contacts and interactions in Electronic Health Records. * Record activity as required additional databases for reporting purposes. * Participate in quality assurance activities and peer review as requested. * Maintain organized, clean, efficient and confidential work area. * YNHS in local meetings as requested. * Perform related work and other tasks as requested.

Pay Range:$25.00 - $30.04 The Residential Support Specialist (RSS) position functions within the SEARHC Behavioral Health division to provide direct support services for clients of SEARHC substance use disorder and behavioral health programs. Duties and responsibilities include maintaining and monitoring the safety and security of the facility and the program residents and direct supportive engagement with residents to provide services, support and structure that fosters a pro-recovery environment. This may include supervision of daily living activities and facilitation of pro-recovery activities and groups. This position requires an understanding of basic interventions that are effective in the treatment of substance use and/or mental health disorders. This position also requires conflict resolution skills, and effective communication skills for leading life skills, educational groups, and activities with the residents. Residential Support Specialists must be able to engage in moderate physical recreation activities that supports recovery. SEARHC Wellness Support Program is a structured housing based living environment with 24-hour wrapping around support. Work schedules vary and may include rotation in the evenings and weekends. As an entry-level direct service position, this position requires commitment to ongoing professional development in the areas of behavioral health and substance use disorder treatment and recovery. Each RSS will have a professional development track, based on individualized professional development needs. In addition, the RSS will be engaged in a SEARHC-funded, State of Alaska approved, Qualified Addiction Professional (QAP) certificate training program. Note: Services are 24/7. Hours may include days, evenings, nights, weekends, and/or holidays. SEARHC is a non-profit health consortium which serves the health interests of the residents of Southeast Alaska. We see our employees as our strongest assets. It is our priority to further their development and our organization by aiding in their professional advancement. Working at SEARHC is more than a job, it's a fulfilling career. We offer generous benefits, including retirement, paid time off, paid parental leave, health insurance, dental, and vision benefits, life insurance and long and short-term disability, and more. Key Essential Functions and Accountabilities of the Job Teach, support, and assist residents in understanding and meeting program rules and expectations. Establish therapeutic rapport with residents and utilize basic counseling skills for individual and group management. Team-based coordination and facilitation of treatment and community recovery support services. Lead a wide range of programmatic pro-recovery activities such as therapeutic initiatives, skill building, and recreation. Engage in moderate physical recreational activities that support recovery. Support residents in engagement within the community setting and participation in recreational events. Support residents with self-administering medications. Establish and engage in professional collaboration within SEARHC and relevant community entities, to comprehensively manage and maintain safe and secure operations of the residence. Maintain ongoing professional development and participate in educational opportunities as assigned by the leadership team. Maintain appropriate records in a confidential manner. This includes timely, complete, and accurate documentation for all client interactions. Maintain confidentiality in accordance with all regulatory requirements. Understand and commit to abide by CFR 42 Part 2 and HIPAA regulations regarding client confidentiality and protected health information laws and practices. Participates in professional manners in departmental meetings, multi-disciplinary team meetings, in-service training, and other collaborative activities as directed. Participate in career development activities, attends formal and informal substance abuse and addiction training, and studies treatment theories and practices. Provides consultation to assist other staff members throughout the consortium in substance abuse and dependency-related care needs. Other duties as assigned to meet program, clinic, departmental and organizational goals. Works a variety of shifts including mornings, afternoons, evenings, holidays, and weekends. Other duties as assigned. Additional Details: Education, Certifications, and Licenses Required High school diploma or equivalent. Basic Life Support certification required within 3 months of hire Food handlers card required within 3 months of hire Valid State of Alaska Driver's License or must be obtained within 6 months of hire. Other Qualifications Must be at least 21 years of age. Knowledge of Teamwork Skill Development in Verbal and written communication include accurate documentation per regulatory and agency requirements. Skills/competence in basic outdoor recreational activities. Ability to participate in a professional development plan, both to meet requirements of the QAP certification and to facilitate implementation of program support services. Foster a positive environment for individuals in early recovery. Learn, understand, and implement professional boundaries. Perform screenings, orientation, and other community and recover support services. Understand and follow the agency's policies, procedures, and protocols. Engage in ongoing professional development in group management and pro-recovery skill building. Learning and being able to engage in problem-solving and conflict resolution skills. Position Information: Work Shift:OT 8/40 If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!