Support Specialist jobs at SEARHC

Full time Shift: Second Shift (Evenings - Less than 12 hours per shift) (United States of America) Hours per week: 40 Job Information Exemption Status: Non-Exempt The Help Desk Tech 1 is an entry level technical position responsible for a wide range of customer service and desktop support issues. A Tech 1 will primarily receive work orders from the Helpdesk Call Center. A Tech 1 attends to customer issues throughout the organization and frequently interacts face-to-face with end users at all levels. Tech 1's are required to assist the Helpdesk Call Center in phone duty during times of high call volume or as needed. Education Qualifications * Bachelor's Degree Information technology or a related degree. Preferred Experience Qualifications * 1 year IT experience and CompTIA A+ Certification. Preferred * Microsoft Windows Certification for current supported Operating System. Preferred Skills and Abilities * Demonstrate a professional, courteous demeanor at all times as an ambassador of the Help Desk. (Required proficiency) * Knowledgeable of Stormont-Vail HealthCare standard hardware equipment, software applications, and supported vendors. (Required proficiency) * An ability and willingness to learn hardware and software products supported within Stormont-Vail HealthCare. (Required proficiency) Licenses and Certifications * Drivers License - DMV Current Valid Driver's License and Clean MVR with 3-year baseline and annual MVR review. Required What you will do * Apply technical expertise to troubleshoot PCs, mobile devices, printers, and peripherals in a timely, professional manner. Follows all call protocols and troubleshooting procedures documented in the Help Desk Manual. * Answers call center phones as required and logs incoming calls/voice messages/e-mails/faxes with detail into the incident management system. Logs all incoming calls/voice messages/e-mails/faxes with detail into the incident management system. Respond to customer requests as needed, whether on hospital grounds or remote clinics. * Build, deploy and install hardware & software. * Maintain a Quality of Service individual score of 90 or above. * Details assigned tickets with comprehensive actions, next steps, and resolution. * Follows all asset & inventory control protocols. * Administer and support user access/permissions, enterprise and 3rd party applications. * Proactive customer communication to keep them informed on issues that did not meet first call resolution, in a timely manner. * Prioritize and manage tasks and responsibilities, take initiative and work well in a team environment. Travel Requirements * 10% Required for All Jobs * Complies with all policies, standards, mandatory training and requirements of Stormont Vail Health * Performs other duties as assigned Patient Facing Options * Position is Not Patient Facing Remote Work Guidelines * Workspace is a quiet and distraction-free allowing the ability to comply with all security and privacy standards. * Stable access to electricity and a minimum of 25mb upload and internet speed. * Dedicate full attention to the job duties and communication with others during working hours. * Adhere to break and attendance schedules agreed upon with supervisor. * Abide by Stormont Vail's Remote Worker Policy and will review and acknowledge the Remote Work Agreement annually. Remote Work Capability * On-Site; No Remote Scope * No Supervisory Responsibility * * No Budget Responsibility No Budget Responsibility Physical Demands * Balancing: Occasionally 1-3 Hours * Carrying: Occasionally 1-3 Hours * Climbing (Ladders): Rarely less than 1 hour * Climbing (Stairs): Rarely less than 1 hour * Crawling: Occasionally 1-3 Hours * Crouching: Occasionally 1-3 Hours * Driving (Automatic): Rarely less than 1 hour * Driving (Standard): Rarely less than 1 hour * Eye/Hand/Foot Coordination: Frequently 3-5 Hours * Feeling: Occasionally 1-3 Hours * Grasping (Fine Motor): Frequently 3-5 Hours * Grasping (Gross Hand): Frequently 3-5 Hours * Handling: Frequently 3-5 Hours * Hearing: Occasionally 1-3 Hours * Kneeling: Occasionally 1-3 Hours * Lifting: Occasionally 1-3 Hours up to 50 lbs * Operate Foot Controls: Occasionally 1-3 Hours * Pulling: Occasionally 1-3 Hours up to 50 lbs * Pushing: Occasionally 1-3 Hours up to 50 lbs * Reaching (Forward): Occasionally 1-3 Hours up to 50 lbs * Reaching (Overhead): Occasionally 1-3 Hours up to 50 lbs * Repetitive Motions: Occasionally 1-3 Hours * Sitting: Frequently 3-5 Hours * Standing: Occasionally 1-3 Hours * Stooping: Occasionally 1-3 Hours * Talking: Occasionally 1-3 Hours * Walking: Occasionally 1-3 Hours Physical Demand Comments: The vision requirements include: close vision, ability to distinguish color. Working Conditions * Burn: Rarely less than 1 hour * Chemical: Rarely less than 1 hour * Combative Patients: Rarely less than 1 hour * Dusts: Occasionally 1-3 Hours * Electrical: Occasionally 1-3 Hours * Explosive: Rarely less than 1 hour * Extreme Temperatures: Rarely less than 1 hour * Infectious Diseases: Rarely less than 1 hour * Mechanical: Occasionally 1-3 Hours * Needle Stick: Rarely less than 1 hour * Noise/Sounds: Occasionally 1-3 Hours * Other Atmospheric Conditions: Rarely less than 1 hour * Poor Ventilation, Fumes and/or Gases: Occasionally 1-3 Hours * Radiant Energy: Rarely less than 1 hour * Risk of Exposure to Blood and Body Fluids: Rarely less than 1 hour * Risk of Exposure to Hazardous Drugs: Rarely less than 1 hour * Hazards (other): Rarely less than 1 hour * Vibration: Rarely less than 1 hour * Wet and/or Humid: Rarely less than 1 hour Stormont Vail is an equal opportunity employer and adheres to the philosophy and practice of providing equal opportunities for all employees and prospective employees, without regard to the following classifications: race, color, ethnicity, sex, sexual orientation, gender identity and expression, religion, national origin, citizenship, age, marital status, uniformed service, disability or genetic information. This applies to all aspects of employment practices including hiring, firing, pay, benefits, promotions, lateral movements, job training, and any other terms or conditions of employment. Retaliation is prohibited against any person who files a claim of discrimination, participates in a discrimination investigation, or otherwise opposes an unlawful employment act based upon the above classifications.

All around the world people are looking for an answer, a test result, or a procedure that will offer them clarity and a path to a healthier life. By working with Diagnostic products that make a difference globally, your impact can be greater than you have ever imagined. Hologic offers a space for employees to own their passion and feel a sense of purpose each and every day. Our award-winning Technical Support team plays a big role in that mission. They provide phone and email support to both internal and external customers, troubleshooting issues with Hologic's cytology and molecular products. Think this role is for you? This individual has an ability for troubleshooting issues beyond “computer stuff.” In this role, you will be troubleshooting our diagnostics instruments (cytology and molecular), reagents, and operator issues. You will be offering technical support to internal customers (R&D, Field Service, Quality, Marketing, etc.) and external customers (Lab technicians, hospitals, etc.) via phone and email. We provide support 24/7, you may be on-call and serve as back-up for technical and application support as needed, including some holidays. Key Outcomes: Provide customers with service and product troubleshooting for cytology and molecular products, including instruments, reagents, and software, via phone and email. Document calls in the CRM system and escalate issues that require further investigation. Authorize return of customer product for investigation. Determine replacement of product as warranted. Potential Growth Opportunities: Represent Technical Support as specialist for designated product(s). Act as liaison to other departments within the division concerning issues related to specific product lines. Serve on product development or support teams. Provide Technical Support team with troubleshooting training and informational updates. Work with Marketing and Service departments at the launch of new products. Reviewing or creating label copy, participate in pre- and post-launch teams. Build relationships with partners and distributors. Writing and reviewing procedures. Provide guidance and coaching to other Technical Support personnel. Do you have what it takes? You are technically inclined, you understand science - DNA, RNA, Cytology, reading the package insert on a medical product doesn't sound like a foreign language to you. You have a customer service mentality, you are patient, have good communication and computer skills and are great at multi-tasking. You are comfortable speaking on the phone and have flexibility in your schedule. We are looking for someone who is eager to start their career in this field and wants to grow within the department. Additional qualifications: Bachelor's degree in biology, Cytotechnology, Medical Laboratory Science, or related field (required). ASCP Cytotechnologist (CT), Medical Technologist (MT) or Clinical Laboratory Scientist (CLS) certification or equivalent (desired). Experience as a Cytology Prep Technician (desired). Experience with cytology, RT PCR, molecular, or virology (desired). Ability to troubleshoot Laboratory Information Systems interfaces and/or network computers (desired). If you are not sure that you are 100% qualified, but are up for the challenge, we want you to apply! The annualized base salary range for this role is $71,000 - $106,000 and is bonus eligible. Final compensation packages will ultimately depend on factors including relevant experience, skillset, knowledge, geography, education, business needs and market demand.

Provide initial employee support for technical inquiries received via phone, email, and messaging applications. Assess the nature of problems and resolve basic support issues. Troubleshoot software and hardware issues on laptops, desktops, tablets, and/or smartphones. Log or record support tickets and/or cases. For more complex issues, transfer internal customers to second-level Help Desk Technicians. Incumbent is subject to overtime, callback, and on-call as required. Remote work available once the onsite training program has been completed. Perform other duties as assigned. Job Responsibilities * Provides technical assistance to computer system users. * Solves problems dealing with a limited variety of concrete variables by interpreting written and verbal information and screen shots or other data supplied. * Maintains current knowledge of hospital information systems, software, networks and telecommunications technologies. * Uses advanced tools, knowledge and experience to analyze, diagnose and resolve problems. * Contributes to evaluation and maintenance of existing support documentation. * Completes assigned goals. Specifications Strong Communication Skills Strong Customer Service Skills Experience with Microsoft Office products to in MS Teams Experience Trouble Shooting Pc, printers, Thin Clients Experience with Active Directory Experience logging Incident into a ITIL based tracking system Experience Description Minimum Required Preferred/Desired Minimum of one to three year of related experience or educational equivalent of Associates Degree. Greater than 2 years experience or educational equivalent of Bachelor's degree. Licensure DRIVER'S LICENSE (CURRENT)

Agilent is a global leader in laboratory technologies for the life sciences, diagnostics, and applied chemical markets, delivering insight and innovation that advance the quality of life. It is the quality of our products and services, our intense focus, and our uncompromising integrity that enable our customers to discover new frontiers and make continuous advancements in areas such as: cancer research and diagnostics, drug development, food safety and their labs' performance and efficiency. Whatever the challenge, our One Agilent global team is dedicated to delivering trusted answers to our customers' critical questions in our collective quest to improve the world around us. At Agilent, the fight against cancer is at the forefront of what we do; and Agilent's Pathology Solutions are the cornerstone of this fight. Agilent is seeking an enthusiastic, hardworking, customer focused In-Field Customer Application Specialist (CAS) to support new and existing customers with our Pathology solutions. Our Pathology Solutions include our instrumentation and reagents for Immunohistochemistry (IHC), Special Staining, H&E Staining, Molecular ISH/FISH product lines in Southern California. Candidate must currently live in the Southern California area or be willing to relocate without assistance. As a Customer Applications Specialist you will partner with our sales, engineering, technical service group, product specialists and other cross-functional groups to serve as the scientific/technical expert to help drive sales to meet or exceed sales quota and support our new and existing customer base within your assigned territory. You will provide pre-sales scientific/technical consultation with customers in partnership with the sales team to educate and guide the selection of the optimal Pathology Solution for their laboratory. This could include attending in person or remote meetings to serve as the technical expert. This could also include assisting with presentations to customers to present our Solutions. Co-travel with Sales Account Manager to assist with locating new business as well as ensuring current customers' needs are met. Post-sales will assist with the installation of all instrumentation. This includes working closely with the Field Service Engineer, Sales Account Manager, Customer Application Manager, and Inside Sales Team to provide a smooth installation process for the customer. Will perform the Performance Qualification and Training for customers on-site. Will also assist customers with on-site optimization of their Immunohistochemistry assays, Special Stains, H&E Staining and Molecular FISH/ISH assays. Work with laboratory staff and pathologists to ensure they are satisfied with the optimizations. Provide on-site and remote troubleshooting assistance in partnership with the Customer Application Specialist Team, Internal Technical Support, Account Managers, Field Service Engineers and other internal groups. Is knowledgeable of competition and able to identify lockout specifications (identify Agilent's competitive advantage over competition). Complete administrative functions such as provide weekly schedules, book travel for flights, hotels and rental cars on the Concur platform/application, complete expense reports, and close out Service Order Reports in a timely fashion. Evaluates and supports management on ramp to volume strategies for new products prior to release. Acts as the customer voice to influence future product/application design that meets customer needs May be involved in preparing and delivering technical seminars to customers or potential customers and contributes to recognized scientific forums, including written, oral and poster presentations. Qualifications Bachelor's or Master's Degree or equivalent in Life Sciences HT and/or qIHC certification, is a plus. 2+ years' experience working in a Clinical, Non-Clinical, Research or Industrial setting in a Histology/Pathology Laboratory with a strong focus on Immunohistochemistry, Special Staining, H&E Staining and ISH/FISH. Proficient with all Microsoft Word applications (Word, Excel, Power Point). Excellent attention to detail. Excellent oral and written English communication skills, including strong interpersonal and organizational ability and time management are required. Ability to work independently and as a part of an integrated/cross-functional team. Experience working for a field sales organization, specifically providing technical support, is a plus. Candidate must reside or be willing to relocate to Southern California as this is the territory you will cover. Candidates currently living in Southern California will be prioritized. Travel Requirements: Requires flexible working hours with travel up to 75% of the time. Must be able to adapt to changing schedules and environments. Physical Requirements: Occasional physical lifting, pushing and pulling up to 30 Lbs. Manual dexterity. For example, inserts and removes small parts in tight places; adjusts instrument settings, handling slides, working with microscope, pipetting, etc. Ability to sit, bend down, walk, talk, hear, lift hands to raise something above head or lower to the ground, and stand for extended periods of time in a laboratory. Visual acuity to be able to differentiate and perceive colors, ability to focus, have optimal depth perception and peripheral vision. Working in hospital/laboratory setting requires following the safety protocols, safe chemical handling, working around different instrumentation and patient samples and other biohazardous material. Must comply with all PPE (Personal Protective Equipment) requirements as well as wear appropriate clothing, including close toed shoes. Must consent to participate in and meet Agilent approved customer/vendor credentialing requirements necessary to gain site access, unless prohibited by law. Requirements may include but are not limited to pre-/post-employment background checks, various forms of drug testing, vaccinations, fingerprinting, proof of valid identification, and/or adherence to customer-specific substance abuse programs. Additional Details This job has a full time weekly schedule. It includes the option to work remotely. Applications for this job will be accepted until at least December 8, 2025 or until the job is no longer posted. It is sales incentive eligible. In the US, this position is eligible for reimbursement for personal vehicle usage.The full-time equivalent pay range for this position is $112,430.00 - $210,150.00/yr plus eligibility for bonus, stock and benefits. Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: ************************************* Agilent Technologies, Inc. is an Equal Employment Opportunity and merit-based employer that values individuals of all backgrounds at all levels. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, religion or religious creed, color, gender, gender identity, gender expression, national origin, ancestry, physical or mental disability, medical condition, genetic information, marital status, registered domestic partner status, age, sexual orientation, military or veteran status, protected veteran status, or any other basis protected by federal, state, local law, ordinance, or regulation and will not be discriminated against on these bases. Agilent Technologies, Inc., is committed to creating and maintaining an inclusive in the workplace where everyone is welcome, and strives to support candidates with disabilities. If you have a disability and need assistance with any part of the application or interview process or have questions about workplace accessibility, please email job_******************* or contact ***************. For more information about equal employment opportunity protections, please visit *************************************** Required: 75% of the TimeShift: DayDuration: No End DateJob Function: Sales

Job Title: Application Support Specialist Position Type: Permanent / Full-Time Hours of Work: 37.5 hours per week Function: IT Applications Reporting to: Product Owner Lead Lifeways Group, one of the UK's largest providers of specialist support services for people with diverse and often complex needs, is on an exciting journey to become the Care Provider of Choice. We are transforming our technology and ways of working to empower colleagues to deliver the best possible care. As an Application Support Specialist, you will be a Subject Matter Expert for key systems including Nourish & Radar. You'll support, develop, and optimise these platforms to ensure they meet business needs across Operations, Business Development, and IT. This role is ideal for someone with a mix of technical expertise, business analysis skills, and problem-solving ability, who is passionate about using technology to improve processes, data management, and customer experience. Key Responsibilities * Act as SME for Nourish & Radar platforms. * Support application configuration, optimisation, and troubleshooting. * Provide root cause analysis and guidance to the Service Desk on new features, bug fixes, and process updates. * Support with Quality BI reports * Build strong relationships with 3rd party support teams to resolve issues quickly. * Lead improvements in workflow, reporting, integrations, and system architecture. * Support transformation projects, advising on system capabilities and delivering technical solutions. * Create documentation, training guides, and testing processes (UAT, smoke testing). Essential Experience, Skills & Qualifications * Strong communication and documentation skills. * Experience in systems management, configuration, security, and reporting. * Knowledge of DSCR (support plan templates, risk management design, digital care recording and form design). * Understanding of electronic compliance systems, governance workflow design, auditing tools and reporting. * Strong troubleshooting, customer support, and innovative process improvement skills. * Awareness of IT processes (change control, project management, SDLC). Desirable * API integration design and workflow automation. * PowerBI reporting expertise. * Experience of solution design and implementation. * Knowledge of regulatory and legislative requirements for Health & Social Care. * Background in healthcare or large-scale IT transformation projects. Why Join Us? At Lifeways, you'll be part of a technology team that is central to our digital transformation. We offer: * Remote working with collaborative culture. * Opportunities to learn and grow as an SME. * Exposure to enterprise-level IT projects. * A chance to directly impact care quality through innovative systems.

Why Bird Rock Systems At Bird Rock Systems, we take pride in being named one of the Inc. Magazines Best Workplaces Award winners and Inc. 5000 Fastest Growing Private Companies. Our dynamic journey to success is fueled by a team of passionate individuals who thrive in a fast-paced environment. We're more than a workplace; we're a community of fun-loving people dedicated to excellence. What Sets Us Apart: Best Workplace Awards: Bird Rock Systems is honored to be recognized as one of San Diego Business Journal's Best Places to Work and Inc.'s Best Workplaces, highlighting our commitment to fostering a positive, collaborative, and innovative work environment. Fast-Paced Growth: As an Inc. 5000 honoree, we're committed to driving innovation and pushing boundaries. Join us to be part of a dynamic and ever-evolving company. Vibrant Company Culture: We believe in creating an environment where work feels like fun. Our team is more than colleagues - we're friends who collaborate, support, and celebrate together. Core Values: Our values define us. Loyalty, work/life balance, kaizen (continuous improvement), unwavering integrity, exceptional customer service, and giving back to our community are the cornerstones of Bird Rock Systems. Your Opportunity: At Bird Rock Systems, you're not just an employee - you're an essential part of our growth story. Join our team of driven professionals who embrace challenges, value camaraderie, and thrive on making a difference. If you're ready to work in an exciting atmosphere that blends passion, innovation, and purpose, we invite you to apply and embark on a rewarding journey with us. Take the next step towards an inspiring career. Apply now and become a proud contributor to Bird Rock Systems' exceptional trajectory! Join us on our journey. Apply today. Position Summary We are looking for a proven performer to help fuel our aggressive growth strategy and complement our unique company culture. The Technology Helpdesk Technician is an technical position supporting technical enterprise-class solutions. This position is welcome to those who have two years of experience in the technology industry. Bird Rock Systems is represented by the best of the best technical engineers to learn from with many different skill sets including networking, security, storage, virtualization, wireless, cloud and collaboration technologies. This position includes mentoring, web-based training, on-the job training, and technical certifications. You will get hands-on experience assisting the services team with internal technical issues and with various customer projects. You will support various technical requests from all departments: Triage and fix technical areas impacting employee productivity. Provide optimization reports for various IT and IT Security tools. Act as a technical resource for employee inquiries. Create and maintain technical documentation. Main Duties Install and configure computer hardware, software, systems, phones, mobile devices. Set up PCs and equipment. Support business applications. Monitor and maintain cloud applications including Office 365. Respond in a timely manner to service issues and requests. Provide in-person technical support across the company. Troubleshoot login/permission issues. Repair and replace equipment as necessary. Participate in testing new technology. Complete company and partner training and certification tests. Increase technology acumen via engineering whiteboard sessions, vendor training, product demos, and industry seminars. Ensure customer satisfaction in every step of problem resolution. Track customer issues. Document diagnostic steps while troubleshooting reported problems. Conduct research to find correct solutions. Provide quality support to customers employing a high degree of customer service, technical expertise, and timeliness. Respond to customer inquiries in a timely manner. What You Bring Education & Experience Undergraduate degree, or equivalent, pertaining to IT. Two years of experience with IT support and IT projects. General industry knowledge of technology vendors, applications, and trends. Qualifications & Key Skills Ability to commit to full-time schedule, as detailed on upon employment Strong desire to do an excellent job. Strong passion for technology. Listens to people with technical needs - identify be sensitive and responsive to technical needs. Excellent written and verbal communication skills. Able to express ideas clearly and convey necessary information. Able to recognize and attend to important details with accuracy and efficiency. To show us you've read this posting carefully, please answer the following question in your application: You're in a race and you pass the person in second place. What place are you in now? Able to maintain a positive attitude in the face of criticism, rejection, or failure. Able to constructively work under deadlines. Able to think strategically and tactically. Able to identify areas of risk/concern in area of responsibility. Ability to apply knowledge, experience, and expertise when addressing issues. Build solid and effective working relationships with others. Knowledge and expertise in related areas of responsibility. Strong organizational and time management skills, driving tasks to completion. Interest in attending various program events, including social gatherings, career development workshops, and more. Preferred Skills IT infrastructure, cybersecurity, or related technical background Certification - CompTIA, ITF, A+, Network+, Security+, or similar Location Requirements Location type: Onsite Onsite location: San Diego, California, United States Remote work requirements: N/A Time Requirements Schedule: Full time Employment duration: Temporary to Permanent Estimated start date: Immediate Estimated end date: TBD, based on availability, experience, and job performance. Compensation Expected Pay: $26.50-$29 Hourly DOE The above represents the expected compensation range for this job requisition. Ultimately, in determining pay, we'll consider location, experience, and other job-related factors.

Welcome to AMN Healthcare - Where Talent Meets Purpose Ever wondered what it takes to build one of the largest and most respected healthcare staffing and total talent solutions companies? It takes trailblazers, innovators, and exceptional people like you. At AMN Healthcare, we don't just offer jobs - we build careers that make a difference. Why AMN Healthcare? Because Excellence Is Our Standard: Named to Becker's Top 150 Places to Work in Healthcare - three years running. Consistently ranked among SIA's Largest Staffing Firms in America . Honored with Modern Healthcare's Innovators Award for driving change through innovation. Proud holder of The Joint Commission's Gold Seal of Approval for Staffing Companies since 2006. Job Summary The Onsite Support Specialist is responsible for supporting AMN's Labor Disruption Operations team during work stoppage events. By enlisting, onsite support members get deployed with as little as 3 days' notice once paired for an assignment. Assignments can last anywhere from 5 to 12 days, potentially shorter or longer depending on the scale of the event. This would be an as needed worker, similar to per Diem or On Call work. We cannot guarantee schedule or hours and you will only work when you are paired on an assignment. Job Tasks: On-Site role assignment will be determined at the time of a work stoppage event, and may include one of the following tasks: Housing: assists with housing assignments and support clinicians for the duration of the event, collecting folios daily to review for accuracy Transportation: assists travelers loading and exiting the designated transportation vehicles using HSG technology, communicates and coordinates with travel vendor drivers. Travel: communicates and/or arranges necessary travel needs for clinicians including airline, rental car, and any other required modes of transportation. Reconciliation: gathers all invoices and maintains accurate records related to spend supporting the event. WayFinder: Helping answer questions and directing flow of stations during on onsite event. Maintains customer-focused, professional communication and effective response-time with Clinicians, Department team members, Operations Leaders, and Recruiters on an on-going basis. Address requests, resolve complaints and issues with a service-oriented mindset. Assists other On-Site Support Specialists during times of fluctuating workloads to meet department goals. Other tasks and duties as assigned. Our Onsite Support members set up at base command (typically a local hotel near facilities) and help with making sure the traveling healthcare providers can get checked in to their hotels, receive transportation to the facility they are going to be working at, receive payment for their services and have a dedicated support system for any questions or concerns they may have on the project. Minimum Education/Certifications: HS Diploma or equivalent Preferred Education/Certifications: College coursework or degree (AA/BA, etc.) Minimum Experience: 2 years in a fast paced, externally facing customer support department, with preferred emphasis in travel, customer service, or sales operations. Work Environment / Physical Requirements Work is performed offsite and will require travel. Team Members must have the ability to operate standard office equipment and keyboards. AMN Healthcare will provide reasonable accommodations to qualified individuals with disabilities to enable them to perform the essential functions of the job. Our Core Values ● Respect ● Passion ● Continuous Improvement ● Trust ● Customer Focus ● Innovation At AMN we embrace the ways we are similar and different; respecting all voices and ensuring everyone has the opportunity to contribute to our collective success. We acknowledge our shared responsibility to foster a welcoming environment where everyone feels recognized and valued. We cast a wide net to recruit and retain competitive talent and build healthcare workforces supportive of the communities we serve. We believe in the power of compassion and collaboration to build healthy communities where access to quality care is available to all. Equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities. At AMN we recognize that in-person connections have value and promote collaboration. You will be expected to come into an AMN Healthcare office at a frequency dependent on the work arrangement for your role. $20.00 - $25.00 hourly when on assignment Pay Rate Final pay rate is dependent on experience, training, education, and location.

Job DescriptionDescription: JOB TITLE: Residential Peer Support Specialist (Housing Program) FLSA STATUS: 1.0 FTE, Non-Exempt (Expectation to work 40 hours per week) SUPERVISOR: Housing Program Manager PAY GRADE: B7 ($22.88 - $32.50 hourly, depending on experience) ** $5,500 HIRING BONUS (2 year commitment, Paid out in 2 bonus-taxed payments) Community Counseling Solutions provides a team-based Servant Leadership environment! Located in Eastern Oregon with year-round recreation based near the Columbia River and at the base of the Blue Mountains. Big city amenities in rural family-oriented communities. Apply Directly at ********************************** Our mission is to provide dynamic, progressive, and diverse supports to improve the well-being of our communities and we're looking for motivated employees to help us continue our vision! CCS has a benefit package including, but not limited to: Health, dental and vision insurance 6% initial 401K match Potential for tuition reimbursement Paid vacation tiers ranging from accrual of 1 day to 4 days per month (Annual rollover cap of 220 hours, additional hours can be paid out at 50% at the end of the fiscal year) 9 Paid holidays, Community service day Floating holiday & 2 mental health days provided after 1 year introduction Workplace Flexibility schedule options available (work from home hours vary by position & schedule) Employee Assistance, Wellness Benefits, Dependent Care & Long-Term Disability Insurance DESCRIPTION: To provide increased opportunities for stabilized housing through transitional rental assistance for GOBHI members who are identified as having a severe and persistent mental illness (SPMI). Work with community partners to secure more permanent scattered site housing support. Involve community partners and link participants to community social support services. Provide peer support services to identified individuals. SUPERVISION Supervision Received Works under the direction of the Program Manager. Supervision Exercised This position does not supervise other employees ESSENTIAL JOB DUTIES: • Assist participants in the application process, development of the agreement of support, housing budget, and establishment and maintenance of landlord/neighbor/community relationships. • Coordinate housing services which includes identifying housing, securing of public housing authority approved rentals, advocating and mediating housing concerns on behalf of participants, and connecting participants to a comprehensive service array. • Advocate and act as a liaison for participants. • Develop rapport with all potential participants and assist them to identify, locate, and obtain suitable housing. • Work in conjunction with Transition Coordinator to ensure that all eligible members in State Hospitals and Licensed Residential are identified and being considered for placement into the rental assistance program. • Educate local community partners on eligibility requirements for rental assistance and encourage referrals. • Complete other tasks as assigned to support the rental assistance team. Requirements: COMPENTENCIES AND SKILLS REQUIREMENTS: Ability to network and collaborate with diverse groups of people who have varied skills and knowledge. Experience in collaborating with community partners and building partnerships to improve outcomes. Ability to respond to questions from other community organizations, consumers, and the public. Other skills include: • Effective listening skills; exhibits empathy and concern for people • Objective, solution-oriented problem solving skills • Handles highly sensitive and confidential information • Resourceful; able to network and connect people to appropriate resources • Flexible; able to multi-task in response to time-sensitive and changing situations • Strong planning and organizational skills; follows through • Resilient; stays positive and solution-oriented • Must have excellent typing skills, have knowledge of basic office software programs and ability to effectively use such software. • Must be able to communicate effectively in both written and oral formats. Must have the ability to present and exchange information internally across teams and co-workers, and externally with customers and the public. Information communicated ranges from routine/basic to complex and confidential information. EDUCATION AND EXPERIENCE: Three years of experience working in a social service field or have a Bachelor's degree in psychology or social work preferred Experience working in housing field preferred. CRIMINAL BACKGROUND CHECKS Must pass all criminal history check requirements as required by ORS 181.536-181.537 and in accordance with OAR 410-007-0200 through 410-007-0380. In addition to a pre-employment background check, each employee, volunteer, and contractor shall be checked on a monthly basis against the OIG and GSA exclusion lists, as well as other federal and state agency lists. If it is discovered that an employee, volunteer or contractor is excluded or sanctioned it will be the cause for immediate termination of employment, volunteering, or the termination of the contract. PRE HIRE DRUG SCREEN REQUIRED PERSONAL AUTO INSURANCE Must hold a valid driver's license as well as personal auto insurance for privately owned Vehicles utilized for CCS business such as client service purposes, travel between business offices and the community, to attend required meetings and trainings. Must show proof of $300,000 or more liability coverage for bodily injury and $100,000 or more in property damage and maintain said level of coverage for the duration of employment at CCS. The employee's insurance is primary with CCS insurance being secondary. CCS reserves the right to deny any employee the use of a vehicle owned by CCS. WORK ENVIRONMENT Work is performed in an office environment and in many community settings. The noise level is usually moderate, but occasionally may be exposed to loud noise such as raised voice levels and alarms. This position is exposed to the everyday risks or discomforts which require normal safety precautions typical of such places as an office (i.e., moving mechanical parts, airborne particles, and electrical shock). PHYSICAL REQUIREMENTS: While performing the essential duties of this job, the employee is regularly required to use office automation including computer and phone system that requires fine manipulation, grasping, typing, and reaching. Position will require sitting for several hours reviewing reports and other written materials, and talking on phone. This position may occasionally be required to lift up to twenty (20) pounds. Incumbent will occasionally have to reach, bend, kneel and squat when adjusting equipment or retrieving supplies. This position will require frequent driving, often driving for up to 6 hours at a time. Position will require regular overnight stays, some of which will be two or more nights in a row. The employee should possess a valid driver's license for vehicle travel between business offices and to attend required meetings and/or trainings. Community Counseling Solutions IS AN EQUAL OPPORTUNITY EMPLOYER

Job Details Community Health Care - Training Center - Tacoma, WA Full Time High School Diploma or GED $24.47 - $29.24 Hourly Monday - Friday - 8:00am to 5:00pmDescription Community Health Care is a leading non-profit organization that offers quality health care to underserved patients in Pierce County. We provide comprehensive family practice care, including medical, dental, pharmacy, and behavioral health services in our seven clinics. We seek to continuously improve our commitment and service to our patients and community. We want you to join us in our mission to provide the highest quality healthcare with compassionate and accessible service for all. We offer a competitive benefits package including Medical, Dental, Paid Vacation, Sick Leave, 12 Paid Holidays, Life Insurance, Flexible Spending Account, Continuing Education, Employee Assistant Program and more! We are looking for IT Helpdesk/PC Support Technician to join our team. The PC Support Technician provides helpdesk and technical support related to the use and operation of network software, desktop PC's, printers, copiers and phones and related software and their connectivity to other computers in the Agency. This position involves extensive interaction with end users. They will help with installation, configuration and repair of desktop PC hardware, software installation and application support and helpdesk ticket/phone support resolution. In addition, oversee and perform as necessary, basic network maintenance such as backup, user setup, user account maintenance, Installation, configuration and repair of printers, faxes and copiers plus providing general support for end users such as orientation, problem assessment, and troubleshooting. Plus, other duties as assigned. Qualifications One-year Technical School, Community College or equivalent combination of education and experience plus a valid, current driver's license and automobile We encourage anyone with a relevant combination of education and experience to apply.

What is PerfectServe? PerfectServe offers Best in KLAS assets in three categories: clinical communications, scheduling, and patient engagement solutions. We have seen an 88% growth rate over the past three years and need strong team members to help us continue to grow! PerfectServe's mission is to accelerate speed to care by optimizing provider schedules and dynamically routing messages to the right person at the right time in any care setting; advancing patient care and clinical workflows. By joining PerfectServe, you will have the unique opportunity to come alongside us as we further our vision of putting all of these solutions together to provide optimal patient outcomes and faster patient care interventions. By improving speed to care and cross-continuum communication, we save lives, reduce length of stay, minimize re-admissions, and bring joy back to caregivers. We have an incredible portfolio of customers, with new ones recognizing the value of our solutions and joining the PerfectServe family every day. Position Overview: We're looking for technical support rockstars to join our growing company focused on making clinical communications and scheduling more effective, collaboration more intuitive, health systems better, and communities stronger. Don't miss out on this opportunity! To support PerfectServe's continued growth, we are seeking a wide range of customer support professionals to join our 24/7/365 support team. We have work schedules for everyone across all hours of the day and night. Specifically, specialists will be responsible for supporting and delighting PerfectServe's end users - physicians, nurses and system administrators. They will support general user account management, end-user education, on-call schedule management, mobile and web interface assistance, application builds and revisions, and application troubleshooting. Who You Are While we have some M-F daytime schedules available, most schedules require our support professionals to work one weekend day. The ability to work some holidays is also required. Willingness and excitement to work evenings or overnights and/or weekends Strong technical aptitude Excellent written and verbal communication skills Excellent analytical and troubleshooting skills Ability to work in a fast-paced environment and successfully prioritize competing tasks High customer empathy and exceptional customer service skills Access to high-speed internet Able to start in Feburary 2026. Our Support Specialists go through initial onboarding and training together, which will align with a Monday - Friday day (EST) schedule. Once initial onboarding and training are complete, Support Specialists will start working their scheduled shift assignment. Our team is currently only looking for candidates that are located within the United States. Compensation : $19/hour plus a comprehensive benefits package becomes effective from your first day of employment. What You'll Be Doing (sorted from the more basic to more advanced work): Field incoming client communications via phone, chat, and our online customer portal Help end-users administer their PerfectServe applications Train end users on how best to use PerfectServe's phone, mobile, and web applications Own basic-to-advanced troubleshooting efforts related to message delivery and/or message content issues; identify root cause(s) and make the appropriate configuration changes to resolve the issue Consult, design, configure, and deploy custom applications leveraging best practices to meet workflow needs of PerfectServe's end users Build and revise new user accounts based on established standards and best practices Work with end-users and hospital IT personnel to troubleshoot mobile and web connectivity issues Collaborate with other PerfectServe teams, including customer success, integration, and technical teams, on escalated technical issues We expect all team members to have their cameras on during internal and external meetings to encourage engagement and foster a sense of connection. This position requires interaction with people and technology while either standing or sitting. To best service our customers on the phone, face-to-face, or on the computer, all support employees must be able to communicate with or without reasonable accommodation. While performing the duties of this job, the employee must be able to sit for extended periods of time (position is primary sedentary), must have acute hearing ability, must be able to speak English and must have the ability to perform repetitive hand motions. Why Join PerfectServe? At PerfectServe, we are transforming healthcare communication and collaboration to help clinicians deliver better care. You'll work with a dedicated and mission-driven team in an environment that values growth, transparency, and innovation. **Please do not use AI tools to generate your application materials. We value authentic, personal communication and want to understand your unique voice and perspective.** We offer a salary range of $19.00 / hour, with compensation tailored to your background, strengths, and potential to grow within the team. The salary range listed for this role reflects our commitment to pay transparency and is based on market data, internal equity, and the scope of responsibilities. compensation will be determined by a combination of factors, including the candidate's experience, skills, and the specific team or product area they support. We regularly review compensation across the company to ensure fairness and consistency. If you are a current employee and have questions about how your compensation aligns with our ranges, we encourage you to speak with your manager or People Operations. Benefits: Remote first work environment Health, Dental, Vision, Life and Disability Insurance options available day one. 401K - with match and immediately vested. 17 company holidays, 2 floating holidays plus competitive paid time off policy Internal Advancement Opportunities PerfectServe offers unified healthcare communication solutions to help physicians, nurses, and care team members provide exceptional patient care. PerfectServe's cloud-based solutions enhance patient safety and reduce provider burnout by automating workflows, speeding time to treatment, optimizing shift schedules, empowering nurse mobility, and engaging patients in their own care.

Under the direction of the Customer Experience Leadership Team, the Customer Service Agent provides comprehensive support for customers using our connected fitness products, software applications, and online store. Agents handle a wide range of inquiries and technical issues across hardware, software, and order management channels, ensuring each customer receives accurate, timely, and professional assistance. This position requires adaptability in a dynamic environment, strong critical thinking abilities, and the capacity to manage multiple systems and communication platforms. Agents will support customers via phone, and email while collaborating cross-functionally with internal teams to ensure successful resolution of customer needs and contribute to continuous improvement initiatives. Responsibilities Customer Support: * Troubleshoot and resolve hardware, software, and connectivity issues, account access, firmware updates, and machine operation concerns. * Manage order-related inquiries such as status updates, shipping issues, returns, service provider visits, cancellations, and warranty or replacement requests. * Accurately document interactions, resolutions, and escalations in the ticketing systems. * Follow established diagnostic protocols, policies, and workflows to ensure consistency and efficiency. * Identify recurring issues and communicate trends or potential product concerns to leads or Tier 2 or leadership. * Meet or exceed departmental KPIs, including response times, resolution rates, quality assurance, and customer satisfaction goals Cross-Functional Collaboration & Internal Support: * Participate in cross-training and skill-building across functional areas to increase departmental flexibility and service coverage. * Collaborate with product development, quality, and logistics teams to ensure continuous feedback on product or process improvements. * Use knowledgebase for all troubleshooting, promotions, known issues, and software updates. Customer Experience & Continuous Improvement: * Demonstrate professionalism and empathy in all customer interactions to build long-term satisfaction and brand loyalty. * Proactively identify opportunities to improve the customer experience and operational workflows. * Support department initiatives related to process refinement, and quality enhancement. * Uphold company values by fostering teamwork, accountability, and integrity across all channels of communication. Requirements Education: * High school diploma or equivalent required. * Advanced degree or certificate preferred Experience: * Minimum 1-2 years of experience in customer service, call center, or technical support environment preferred. * Experience troubleshooting hardware, software, or connected devices strongly preferred. * Experience supporting order management, logistics, or e-commerce processes preferred. * Previous work within the fitness or consumer technology industry is beneficial. Benefits: We offer an excellent compensation package and team-oriented work environment with growth opportunities. Some of our outstanding benefits include: * Health & Dental Insurance * Company paid Life Insurance * 401(k) * Time Off benefits * Product discounts * Wellness programs EOE/M/W/Vet/Disability #ZR

Job DescriptionDescription: Under the direction of the Customer Experience Leadership Team, the Customer Service Agent provides comprehensive support for customers using our connected fitness products, software applications, and online store. Agents handle a wide range of inquiries and technical issues across hardware, software, and order management channels, ensuring each customer receives accurate, timely, and professional assistance. This position requires adaptability in a dynamic environment, strong critical thinking abilities, and the capacity to manage multiple systems and communication platforms. Agents will support customers via phone, and email while collaborating cross-functionally with internal teams to ensure successful resolution of customer needs and contribute to continuous improvement initiatives. Responsibilities Customer Support: • Troubleshoot and resolve hardware, software, and connectivity issues, account access, firmware updates, and machine operation concerns. • Manage order-related inquiries such as status updates, shipping issues, returns, service provider visits, cancellations, and warranty or replacement requests. • Accurately document interactions, resolutions, and escalations in the ticketing systems. • Follow established diagnostic protocols, policies, and workflows to ensure consistency and efficiency. • Identify recurring issues and communicate trends or potential product concerns to leads or Tier 2 or leadership. • Meet or exceed departmental KPIs, including response times, resolution rates, quality assurance, and customer satisfaction goals Cross-Functional Collaboration & Internal Support: • Participate in cross-training and skill-building across functional areas to increase departmental flexibility and service coverage. • Collaborate with product development, quality, and logistics teams to ensure continuous feedback on product or process improvements. • Use knowledgebase for all troubleshooting, promotions, known issues, and software updates. Customer Experience & Continuous Improvement: • Demonstrate professionalism and empathy in all customer interactions to build long-term satisfaction and brand loyalty. • Proactively identify opportunities to improve the customer experience and operational workflows. • Support department initiatives related to process refinement, and quality enhancement. • Uphold company values by fostering teamwork, accountability, and integrity across all channels of communication. Requirements: Education: • High school diploma or equivalent required. • Advanced degree or certificate preferred Experience: • Minimum 1-2 years of experience in customer service, call center, or technical support environment preferred. • Experience troubleshooting hardware, software, or connected devices strongly preferred. • Experience supporting order management, logistics, or e-commerce processes preferred. • Previous work within the fitness or consumer technology industry is beneficial. Benefits: We offer an excellent compensation package and team-oriented work environment with growth opportunities. Some of our outstanding benefits include: • Health & Dental Insurance • Company paid Life Insurance • 401(k) • Time Off benefits • Product discounts • Wellness programs EOE/M/W/Vet/Disability #ZR

As a Peer Support Specialist within our organization, you will play a vital role in providing support, guidance, and advocacy to individuals receiving behavioral health services. Drawing from your own lived experience with mental health or substance use challenges, you will empower and inspire others on their path to recovery. Your compassion, empathy, and ability to establish rapport will foster a supportive environment conducive to healing and growth. RESPONSIBILITIES: Provide peer support and mentorship to individuals receiving behavioral health services, promoting self-determination and recovery-oriented goals. Utilize your own lived experience to empathize, validate, and connect with individuals navigating mental health or substance use challenges. Foster a supportive and non-judgmental environment where individuals feel safe to share their experiences and explore their recovery journey. Assist individuals in developing coping skills, problem-solving techniques, and strategies for managing symptoms and achieving personal goals. Advocate for the rights and preferences of individuals receiving services, ensuring their voices are heard and respected within the treatment process. Collaborate with clinical staff and other members of the treatment team to coordinate care and support the overall well-being of individuals served. Facilitate peer-led support groups, workshops, and educational sessions to enhance community engagement and promote recovery-oriented practices. Maintain appropriate documentation of peer support activities and interactions, including assessments, treatment plans, and progressive notes adhering to confidentiality and privacy regulations. Ensure compliance with all state, federal, and local regulations governing peer support services. Adhere to all applicable company policies, practices, and procedures to maintain compliance with organizational standards. Stay up-to-date with any required training, certifications, or continuing education requirements relevant to the role, compliance requirements, and regulatory standards. Adhere to mandatory reporting standards, and company compliance requirements including but not limited to actively participating in investigations, audits, and monitoring activities as required. Performing additional tasks, duties, and assignments as specified by your supervisor. COMPETENCIES: To excel in this role, you should possess the following competencies: Empathy and Compassion: Ability to empathize with others' experiences, demonstrate compassion, and offer support without judgment. Active Listening: Skill in actively listening to individuals' concerns, validating their experiences, and offering constructive feedback and encouragement. Peer Support Skills: Proficiency in providing peer support services, including mentoring, advocacy, and facilitating mutual aid. Boundaries and Ethics: Understanding of professional boundaries, ethical guidelines, and confidentiality principles in peer support practice. Communication Skills: Effective verbal and written communication skills, including the ability to articulate ideas clearly and engage individuals in meaningful dialogue. Cultural Competence: Sensitivity to cultural, ethnic, and diversity issues, with a commitment to providing culturally responsive and inclusive support. Collaboration: Ability to work collaboratively with multidisciplinary teams at contracted facilities and community partners to optimize patient outcomes. Use of Technology: Proficient in the use of a PC; in a Windows environment; in the use of the Internet; and in the use of MS Office Applications such as Outlook, Word, and Excel. Proficient in the use of EHR software systems, preferably AthenaOne. TRAVEL: Travel to the assigned nursing facility is required for this position. REQUIREMENTS: An individual must be able to perform the essential functions satisfactorily with or without reasonable accommodations. Must have personal experience with mental health and/or substance use challenges and be willing to disclose this experience as part of the job application process. Adherence to applicable policies and procedures at contracted facilities, including infection control protocols and safety guidelines. Tuberculosis (TB) screening with documented results, completed within the last (12) months. Up-to-date COVID-19 vaccination, if required by contracted nursing facility. Must have reliable transportation to travel to and from assigned nursing facilities. EDUCATION & EXPERIENCE: High school diploma or equivalent required. Completion of a peer support specialist training program. Minimum of 1 year of experience providing peer support services in a behavioral health or related setting preferred. CERTIFICATES AND LICENSES: Certification as a Peer Support Specialist is required. ADDITIONAL DETAILS: This position requires BHS-branded scrubs to be worn at all times when working in or visiting a nursing facility. WORKING ENVIRONMENT: This job operates primarily within the nursing facility setting at contracted facilities, with occasional administrative duties performed in an office or home office environment. As such, the noise level may vary from quiet to high and may include ambient noise, including sounds commonly found in a healthcare setting. Employees interact with and work near co-workers, residents, families, and healthcare professionals on a frequent basis. Individuals in this role must be able to remain stationary for long periods of time while providing care, completing required documentation, and attending to residents' needs. This position relies heavily on the ability to navigate electronic health records systems and utilize technology for patient care and documentation. WORKING CONDITIONS: Must be able to remain in a stationary position more than 50% of the time during times of focus or working on administrative tasks associated with the role. Walk and move frequently inside the office and throughout the skilled nursing facility to access files, office machinery, facility contacts, and patients. Use of hands/fingers as the position requires constant operation of a computer, laptop or tablet and other office productivity machinery, such as a calculator, or copy machine. Exerting up to 10 pounds of force occasionally and/or a negligible amount of force infrequently to lift, carry, push, pull or otherwise move objects, including the human body. Perform stooping or bending of the body downward and forward by bending the spine at the waist, often while interacting with residents, or exiting and entering a vehicle. Talking and expressing or exchanging ideas by means of the spoken word. Those activities must convey detailed or important spoken instructions to residents, clients or other employees accurately, loudly, clearly, and compassionately. Hearing and perceiving the nature of sounds at normal speaking levels with or without correction. Ability to receive detailed information through oral communication or via the phone, and to discern various auditory cues in a healthcare environment. Ability to detect, determine, perceive, and identify information shown on a computer screen or within specific online software required for the completion of job tasks for the position. Recognize, judge, inspect, and assess details and information either online, on a screen or physically printed based on the method required to access such information necessary to follow through with the required functions of the position. Adhere to infection control and safety protocols specific to a healthcare setting, including the use of personal protective equipment, proper hand hygiene, and maintaining a clean and sanitary environment for residents and staff. ACKNOWLEDGEMENT: Please note this job description is not intended to cover or contain a complete listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Benefits Competitive Earnings. Avoid “no-shows” when working in Skilled Nursing Facilities. Hands-on and Virtual Training and Supervision. Work-Life Balance / Flexible Work Schedule. A comprehensive benefits package (Medical, Dental, Vision, Life Insurance, and more). 401k with company match. $22 -$25/hr DOE

Are you passionate about making a difference in the lives of individuals seeking recovery and renewal? Our team is looking for compassionate, dedicated Recovery Support Specialists to walk alongside clients as they rebuild, rediscover, and take the next steps toward a healthier life. With limited openings across all Triumph locations-including opportunities at our stunning new Inspirations building-now is the perfect time to join a mission that transforms lives and uplifts communities every day. Why You'll Love Working Here ⭐ Inspiring, Modern Spaces That Promote Wellness⭐ A Team That Celebrates Collaboration & Heart⭐ Meaningful Work That Changes Futures⭐ Growth Opportunities to Strengthen Your Career Shift differential of $2.50 per hour if you work between the hours of 7p-7a "Ensuring Safety Excellence: In compliance with Washington State's ESSB 5123, we prioritize safety in our workforce by conducting controlled substance testing, including marijuana, for this position, which is deemed safety-sensitive.” Mission To support all who desire to make changes in their health and quality of life, regardless of where they are or when they need it. We do this through evidenced-based services, innovative programs, and a legacy of family-orientated treatment options. Values Heart - Triumph's heart is evident in all we do. What we do matters, who we serve matters, you matter. Excellence - We strive for the highest standards, always seeking to improve the quality of our services and relationships. Inclusivity - Our clients and staff represent our community. Triumph recognizes the need to be equitable in building our teams and making our services accessible. There are no closed doors at Triumph. Integrity - Triumph is built on a foundation of best practices for serving our patients, our staff, and our communities. We are accountable to this legacy through our daily work. Position Summary: The Recovery Support Specialist is responsible for facilitating a safe and secure therapeutic milieu, where the patient's emotional and physical needs are respected and addressed. The primary role of this position is to ensure patients receive care of the highest quality within the policies and procedures of the agency. CORE COMPETENCIES Collaborates with Others Collaborating cohesively and in a helpful manner to accomplish shared objectives alongside peers. Recognizes and honors the contributions and hard work of others. Offers valuable and actionable feedback to peers in a constructive and professional manner. Acting with Empathy and Compassion Genuinely understand and respect for others' perspectives and emotions. Strive to foster a culture of compassion, empathy, and support that extends beyond our walls. Maintains open and effective communication channels with team members. Stays open, curious, and flexible to suspend judgments and evaluations when considering what others offer. RESPONSIBLITIES Ensure exceptional customer service to patients by providing assistance with daily living skills, managing appointments and transportation, overseeing medication, and offering comprehensive parenting support. Record patient behaviors to aid treatment planning. Perform daily inspections of client rooms and the building as needed throughout the day. Additionally, conduct routine checks of bedrooms and grounds. Serve as an active attendee and participant in staff meetings, "stand-up" sessions, and pass-downs during shift changes. Provide essential office services, including answering phone calls and taking messages, typing documents, and scanning files. Ensures that the workspaces are clean, organized, and fully stocked. Experience efficient and well-maintained office operations with our professional assistance. Effectively document treatment activities in a patient's record, it is essential to have a proficient understanding of the Electronic Health Record (EHR). Supervise and carefully monitor the sample collection process for urinalysis drug testing, ensuring all necessary documentation is completed accurately. Discover crucial details about the program's patient guidelines and their purpose. Learn where and how to obtain the necessary items for a successful and enjoyable treatment journey. Explore additional supportive information to ensure a positive experience. Other duties as assigned. QUALIFICATIONS AND REQUIREMENTS Education: High School Diploma or GED required. Associate of Art of Science degree preferred or equivalent combination of education and work experience. Experience: In person customer service or healthcare Licenses/Certificates/Registration: Valid drivers license and vehicle insurance required. 5 years of licensed driving experience required. Benefits: We offer a comprehensive benefits package (full time employees) including: Medical, dental, vision, life, and supplemental insurance Health savings, flex spending, and dependent care accounts 401K with employer matching Generous PTO and holiday pay For additional information on benefits: ******************************************************************************* WORKING CONDITIONS Comprehension Ability to understand, remember, and apply oral and written instructions or other information. Reasoning and Decision Making Ability to plan, organize, and carry out assignments from management staff with minimal direction. Ability to analyze situations and make decisions that moderately impact the immediate work unit. Organization Ability to organize and prioritize job duties effectively and timely, set priorities, and meet critical deadlines. Communication Ability to understand and follow basic instructions and guidelines, complete routine forms, and communicate orally. Physical requirements for this position include hearing, seeing, smelling, speaking, feeling, reaching, pinching, and repetitive motions. This position requires standing, walking, and bending for long periods. This position may require exerting up to 40 pounds of force to lift, carry, pull, or move objects. ******************************************************************************** Triumph Treatment Services complies with federal and state laws and applicable discrimination regulations based on any protected class as defined by law. Triumph Treatment Services specifically does not discriminate on the basis of sex, race, creed, religion, color, national origin, age, honorably discharged veteran or military status, sexual orientation including gender expression or identity, non-job related sensory, mental or physical disability, or the use of a trained guide dog or service animal by a person with a disability. This holds for all employment opportunities at Triumph Treatment Services.

Are you passionate about making a difference in the lives of individuals seeking recovery and renewal? Our team is looking for compassionate, dedicated Recovery Support Specialists to walk alongside clients as they rebuild, rediscover, and take the next steps toward a healthier life. With limited openings across all Triumph locations-including opportunities at our stunning new Inspirations building-now is the perfect time to join a mission that transforms lives and uplifts communities every day. Why You'll Love Working Here ⭐ Inspiring, Modern Spaces That Promote Wellness ⭐ A Team That Celebrates Collaboration & Heart ⭐ Meaningful Work That Changes Futures ⭐ Growth Opportunities to Strengthen Your Career Shift differential of $2.50 per hour if you work between the hours of 7p-7a "Ensuring Safety Excellence: In compliance with Washington State's ESSB 5123, we prioritize safety in our workforce by conducting controlled substance testing, including marijuana, for this position, which is deemed safety-sensitive.” Mission To support all who desire to make changes in their health and quality of life, regardless of where they are or when they need it. We do this through evidenced-based services, innovative programs, and a legacy of family-orientated treatment options. Values Heart - Triumph's heart is evident in all we do. What we do matters, who we serve matters, you matter. Excellence - We strive for the highest standards, always seeking to improve the quality of our services and relationships. Inclusivity - Our clients and staff represent our community. Triumph recognizes the need to be equitable in building our teams and making our services accessible. There are no closed doors at Triumph. Integrity - Triumph is built on a foundation of best practices for serving our patients, our staff, and our communities. We are accountable to this legacy through our daily work. Position Summary: The Recovery Support Specialist is responsible for facilitating a safe and secure therapeutic milieu, where the patient's emotional and physical needs are respected and addressed. The primary role of this position is to ensure patients receive care of the highest quality within the policies and procedures of the agency. CORE COMPETENCIES Collaborates with Others Collaborating cohesively and in a helpful manner to accomplish shared objectives alongside peers. Recognizes and honors the contributions and hard work of others. Offers valuable and actionable feedback to peers in a constructive and professional manner. Acting with Empathy and Compassion Genuinely understand and respect for others' perspectives and emotions. Strive to foster a culture of compassion, empathy, and support that extends beyond our walls. Maintains open and effective communication channels with team members. Stays open, curious, and flexible to suspend judgments and evaluations when considering what others offer. RESPONSIBLITIES Ensure exceptional customer service to patients by providing assistance with daily living skills, managing appointments and transportation, overseeing medication, and offering comprehensive parenting support. Record patient behaviors to aid treatment planning. Perform daily inspections of client rooms and the building as needed throughout the day. Additionally, conduct routine checks of bedrooms and grounds. Serve as an active attendee and participant in staff meetings, "stand-up" sessions, and pass-downs during shift changes. Provide essential office services, including answering phone calls and taking messages, typing documents, and scanning files. Ensures that the workspaces are clean, organized, and fully stocked. Experience efficient and well-maintained office operations with our professional assistance. Effectively document treatment activities in a patient's record, it is essential to have a proficient understanding of the Electronic Health Record (EHR). Supervise and carefully monitor the sample collection process for urinalysis drug testing, ensuring all necessary documentation is completed accurately. Discover crucial details about the program's patient guidelines and their purpose. Learn where and how to obtain the necessary items for a successful and enjoyable treatment journey. Explore additional supportive information to ensure a positive experience. Other duties as assigned. QUALIFICATIONS AND REQUIREMENTS Education: High School Diploma or GED required. Associate of Art of Science degree preferred or equivalent combination of education and work experience. Experience: In person customer service or healthcare Licenses/Certificates/Registration: Valid drivers license and vehicle insurance required. 5 years of licensed driving experience required. Benefits: We offer a comprehensive benefits package (full time employees) including: Medical, dental, vision, life, and supplemental insurance Health savings, flex spending, and dependent care accounts 401K with employer matching Generous PTO and holiday pay For additional information on benefits: ******************************************************************************* WORKING CONDITIONS Comprehension Ability to understand, remember, and apply oral and written instructions or other information. Reasoning and Decision Making Ability to plan, organize, and carry out assignments from management staff with minimal direction. Ability to analyze situations and make decisions that moderately impact the immediate work unit. Organization Ability to organize and prioritize job duties effectively and timely, set priorities, and meet critical deadlines. Communication Ability to understand and follow basic instructions and guidelines, complete routine forms, and communicate orally. Physical requirements for this position include hearing, seeing, smelling, speaking, feeling, reaching, pinching, and repetitive motions. This position requires standing, walking, and bending for long periods. This position may require exerting up to 40 pounds of force to lift, carry, pull, or move objects. ******************************************************************************** Triumph Treatment Services complies with federal and state laws and applicable discrimination regulations based on any protected class as defined by law. Triumph Treatment Services specifically does not discriminate on the basis of sex, race, creed, religion, color, national origin, age, honorably discharged veteran or military status, sexual orientation including gender expression or identity, non-job related sensory, mental or physical disability, or the use of a trained guide dog or service animal by a person with a disability. This holds for all employment opportunities at Triumph Treatment Services.

ABOUT US An unwavering pursuit of Excellence in Patient Care - Every Diagnosis, Every Day. This is what we stand for. CellNetix Pathology & Laboratories is headquartered in the Seattle area in our state-of-the-art Central Processing Laboratory. As one of the largest AP labs in the United States, with over 300 staff members and 60+ distinguished Pathologists, we offer some of the most technologically advanced resources and service menus in the region. In addition, our cutting-edge Molecular Laboratory with next-generation sequencing offers groundbreaking personalized medicine testing. Our lab continues to grow in technology and scientific advancement while offering our employees a wide array of training and career progression pathways in Administration, Laboratory and Hospital Support, Histology, Cytology, Infectious Diseases, Molecular, Grossing and more. If our mission of patient care resonates with you, Come Grow With Us in Pursuit of Excellence. The Support Services Specialist completes a wide variety of customer services tasks serving both our clients and our company's internal departments by phone, e-mail, fax and face-to-face communications. They help organize weekly tumor boards by preparing slides and accession consult cases as needed. They also pull reports, help solve problems, and support the pathologists. It is important that the Support Services Specialist abides by HIPAA regulations, practices and Personal Protective Equipment (PPE) procedures where appropriate as this position may be exposed to a number of environmental hazards. This position may be selected by supervisor as Lead with Lead responsibilities. Position Schedule: M-F 7:30am - 4:00pm Essential Duties: Phone calls through soft phone system including pathology report updates, scheduling & dispatching for pathology technician procedures, report revisions, test add-on requests, supply orders, doctor to doctor requests Process medical records requests for pathology reports and other documentation Intake and processing of fax and email communication Data entry using LIS system Tissue release requests to patients, funeral homes, legal entities or other 3rd parties Notification of critical results to clinician offices Create and print custom requisition forms for non-interfaced clients Clerical duties including internal mail distribution CRM data management including account and contact information as well as logging of each call Duplicate patient profile management Other duties as assigned Qualifications/Experience: * High school diploma * Medical terminology, preferred Physical Requirements: * Walking * Sitting/Computer & telephone use * In-Office Attendance required * Able to lift up to 20 lbs. Benefits: CellNetix offers a comprehensive benefits plan. * Medical, Vision, Prescription company paid options. * Employee only HSA $29.86/per month or Employee only PPO $52.47/per month. Dependent plans also available. * Dental company paid options. * Employee only $0.00/per month. Dependent plans also available. * 401K company match up to 4% * Paid Time Off (PTO) * 0-3 Years of Service: Accrue up to 15 days per year * 4-7 Years of Service: Accrue up to 20 days per year * 8-12 Years of Service: Accrue up to 25 days per year * 13+ Years of Service: Accrue up to 30 days per year * Holiday Pay * 6 paid holidays per year * 4 floating holidays per year * Company paid Life and Disability insurance. * Fully subsidized ORCA public transportation card and free parking at most sites. * Company paid Norton LifeLock Identity Protection. IMPORTANT NOTICE: As a healthcare organization we are committed to providing a healthy and safe environment. We require a criminal history background check and drug test for all final candidates. CellNetix is an equal opportunity employer. It is our policy that all decisions involving any aspect of the employment relationship will be made without regard to race, religion, color, national origin, age, sex, genetic information, the presence of a sensory, physical, or mental disability, or on any other basis protected by federal, state, or local law. CellNetix is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know. CellNetix follows the Centers for Disease Control and Prevention (CDC) vaccination recommendations for healthcare workers in addition to applicable Washington State laws. At present, there is no mandatory Covid-19 vaccination requirement for Washington State healthcare workers but employees may be subject to specific hospital system requirements for Covid-19 vaccination along with other vaccinations such as Hepatitis B or seasonal flu vaccines. Employees may be asked to submit proof of vaccination or declination/exemption prior to or during employment. *Any federal, state or local laws or public health mandates with more stringent vaccination requirements will supersede CellNetix policies and/or procedures.

Department: Crisis Intervention Services Reports to: Crisis Intervention Services Supervisor Pay Range: $20 to $23 per hour (DOE/DOQ) Hours per Week: 40 hours Schedule: Varies - must be available for scheduled shifts in a 24/7 program Benefits: * Medical, Dental & Vision Insurance * Vacation, Sick Leave, Float Days & Paid Holidays * 403(b) Retirement Plan * Life Insurance * Long Term Disability * Wellness Program * Employee Assistant Program * LifeFlight Membership * Education Allowance JOB PURPOSE: Provides outreach, crisis support, and case management service for individuals who are high utilizers of the crisis system, living with serious mental illness, and are experiencing homelessness or at risk of losing their housing. Assists in connecting PATH contacts with mental health, chemical dependency, and housing services. Assures that services are congruent with age, strengths, supports and cultural framework of the individual being served. ESSENTIAL DUTIES AND RESPONSIBILITIES: * Conduct outreach to everyone from the referral list to determine which services and resources are identified as needed. * Establish contact and build rapport with target population to ultimately engage in on-going services consistent with client's needs. * Plans, implements, and coordinates services required to meet the health and human service needs of identified priority clients, including housing, food, clothing, access to primary health care, psychiatric services, and other services as identified. * Provides ongoing assessment of a client's cognitive, emotional, physical, social, and vocational strengths and needs. * Assists in the development of natural support systems for clients. * Advocates for clients with community agencies. * Teaches skills such as problem solving, goal setting, money management, symptom management, communication, social skills, and how to access community resources. * Completes monthly outcome reports in accordance with contract requirements. * Maintains familiarity with and handles client information in accordance with Federal Regulations (42 CFR, Part 2), the Revised Code of Washington (RCW 71.05.390 and RCW 71.24), and other applicable laws pertaining to confidentiality of client and staff information. * Maintains physical security of confidential materials and assigned Agency property. * Provide outreach and engagement by name list generated from local area MCO's, SBH-ASO's and Crisis Stabilization centers. SECONDARY DUTIES AND RESPONSIBILITIES: * Performs relevant clinical and administrative tasks according to agency policies. * Demonstrates proficiency in utilization of the Center's electronic medical record system. * Participates in team meetings and program development. * Provides information and education to community members. * Maintains high standards of professional conduct in interaction with clients, staff, and other community members. * Obtains and implements special population consultations as required. * Maintains professional competence through a program of professional development and in-service training. * Demonstrates flexibility in adapting to changing work demands. * Performs other duties as assigned or requested. PERFORMANCE EXPECTATIONS: * Maintains accurate, timely chart information in compliance with RSN, State, funding source, and agency quality assurance guidelines. * Meet agency expectations for documentation of services. * Meets all contract obligations including number of contacts and referrals. * Coordinate and prioritize work assignments so that tasks are completed on time and in a quality manner. REQUIRED EDUCATION, LICENSE(S), CERTIFICATION, AND EXPERIENCE: Education: Minimum High School Diploma/GED Licensure: Washington State Driver's License and eligible to be credentialed as a Washington State Agency Affiliated Counselor (with agency assistance) Experience: Must be a person who has direct, personal experience receiving services for a mental health condition or is in recovery from substance use disorder Other: Must possess and maintain a valid driver's license and a satisfactory and insurable driving record to be able to drive company vehicles. Additional requirements: * Must be able to pass a pre-employment drug test and background check * Must be able to provide vaccination records for MMR, Hep B, Tdap and recent flu shot PREFERRED ADDITIONAL CREDENTIALS / EXPERIENCE: Experience: Experience working with homeless adults with serious, persistent mental illness and/or substance use disorders. KNOWLEDGE, SKILLS, AND ABILITIES: Essential: * Ability to multitask and effectively manage a caseload of individuals with diverse needs. * Knowledge of the classification of mental disorders contained in the current DSM. * Ability to utilize Mini-Mental Status Examination and other measures to assess cognition and symptoms. * Ability to educate clients about signs, symptoms, and recovery from mental illness and/or substance use disorders. * Understanding of current knowledge on recovery. * Knowledge of social service delivery systems, particularly as related to homeless adults. * Knowledge of community resources, both within and outside of catchment area. * Ability to coordinate care with multiple service providers. * Basic knowledge of psychotropic medications and side effects. * Ability to work independently. * Ability to communicate effectively both orally and in writing. * Capability to use sound judgment in problem solving and clinical intervention. * Practice respectful communication with clients to enhance rapport and positive outcomes. * Ability to plan and prioritize work and meet the Center's performance, quality assurance, and productivity standards. NATURE AND SCOPE: Physical Demands: * Moderate physical effort occasionally lifting up to ten pounds. * Must be able to operate a motor vehicle. * Must be able to tolerate sitting in a vehicle, office or community setting for the required number of hours in a workday. Cognitive Skills: * Advanced verbal and written communication skills. * Must be able to enter data into a computerized electronic medical record. Working Environment: * May be exposed to infections and contagious diseases. * Occasionally exposed to patients exhibiting assaultive behaviors * Able to visit with clients in office and community settings. Working Demands: * Frequent pressure due to schedule demands * Contact with patients under a wide variety of circumstances. * Subject to varying and unpredictable situations * Handles emergency or crisis situations. Principal Challenges: * Working collaboratively with interdisciplinary staff * Working collaboratively with clients, family members, and other community members. * Ensuring compliance with agency and funding standard for documentation and delivery of services. * Working collaboratively with clients to staff the hours needed and monitor vacation and sick time. * Works with a wide variety of clients with serious, persistent mental illness and/or substance use disorders. * Peninsula Behavioral Health does not discriminate because of a person's presence of any sensory, mental, or physical disability, race, creed, color, national origin, sex, sexual orientation, gender identity including transgender status, marital status, pregnancy, childbirth, and pregnancy-related conditions, age (40), honorably discharged veteran or military status, or use of a trained dog guide or service animal by a person with a disability, state employee or health care whistleblower status.

The Medical Support Specialist (MSS) is responsible to provide daily support of medical/clinical appointments, medication ordering, medication passes, and provide updates to the LPN and RN. Scheduling of appointments, participate in Kelberman activities and complete required documentation while providing leadership to AMAPs and supporting the overall success of the residential program. ESSENTIAL RESPONSIBILITIES Role responsibilities include but are not limited to the following: Scheduling and participation in medication administration passes, tube feeding, diabetic injections and ordering of medication. Scheduling and participation in medical/clinical appointments within IRA. Oversee the safety and well- being of the program participants. Oversee and upkeep the maintenance of medical/administrative equipment and supplies. Participate in activities as part of the treatment team that may include meetings, appointments, trainings, and committees. Maintain documentation as required. Review doctor's orders as assigned. Provide oversight (under direction of RN) of Medication Administration Record. Train and perform special skills like Tube Feeding, Choking Prevention and Diabetic Care/Injections as licensing allows. Train staff on CPR (American Red Cross) use of AED's, First Aid, and Epi-pens as appropriate. Teach infection control and Food Consistencies as appropriate. Teaches and promotes safe patient handling techniques. Review and act on incident reports and provide necessary re-training for staff. Provide “on-call” medication administration and tube feed coverage as needed. Provide quality oversight of medical duties, documentation, treatments, and follow up. Perform quality checks amongst all IRAs once per week (unless otherwise advised). Follow (and adjust with supervisor) CSS Checklist on daily, weekly, monthly, and annual checklist/responsibilities. Establish a work environment that creates positive communication between supervisors and employees and assimilates new employees to the Agency's culture, values and mission. Ensure compliance with all pertinent government and agency regulations and operating standards. Maintain and regularly compile data and documentation to be reviewed by supervisor as required. Adhere to mandatory reporting requirements and HIPAA laws. Promote a work environment that creates positive communication between supervisors and employees and assimilates new employees to the Agency's culture, values and mission. Ensure compliance with all pertinent government and agency regulations and operating standards. Maintain and regularly compile data and documentation to be reviewed by supervisor as required. Contribute to a positive work environment through collaborative team work and positive communication in alignment with the Kelberman's culture, values and mission. Demonstrate excellent work attendance by being punctual and reliable for all scheduled shifts and meetings. Ensure compliance with all pertinent government and agency regulations and operating standards. Adhere to mandatory reporting requirements and HIPAA laws. Other duties as assigned. WORK ENVIRONMENT & PHYSICAL DEMANDS Job related tasks may involve possible exposure to blood, body fluids, tissue or spills or splashes from these substances. May have exposure to unpredictable individuals and situations when working at Kelberman sites. OSHA exposure category l. The employee frequently is required to stand, walk and sit. Must be able remain in a stationary position for extended periods of time. Must be able to bend, twist, reach. Must have the ability to lift up to 50 pounds. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position without compromising work-flow and efficiency. The above is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required for the position. This job description may be changed at any time and does not constitute a contract or agreement. Requirements REQUIRED SKILLS AND ABILITIES Maintain professional boundaries and confidentiality. Exercise tact, discretion and judgment in working with a variety of people Displays flexibility and openness in daily work and encourages others to stay open to change and improvement. Demonstrates and promotes respect toward coworkers and adapts behaviors to work effectively with varying people and situations. Must possess the ability to make independent decisions when circumstances are warranted Demonstrated proficiency in the areas of quality assurance, fiscal management and regulatory compliance of programs and services for persons with significant development and/or healthcare needs. Outstanding written and verbal communication skills. Demonstrated proficiency in organizational management, systems development, continuous quality improvement and strategic planning. Must possess the ability to make independent decisions when circumstances are warranted. Must be able to maintain focus in a very busy work environment. Must have a strong attention to detail. Must be able to manage time independently, adhering to all deadlines including unexpected demands for information and/or additional assignments. Must be able to work with diverse personalities, needs, wants and abilities of individuals Must be able to effectively lead groups / curriculum to individuals with varying abilities, diagnosis and interests. Must be able to lead group and one-on-one trainings and discussions. Must have good negotiation and counseling skills. Must have professionalism in all decision making. Use of good judgment based on regulatory and quality standards is required. Maintain professional boundaries and confidentiality. EDUCATIONAL REQUIREMENTS/QUALIFICATIONS/EXPERIENCE A.A.S. Degree or High School plus Specialized Trade Certificate. Valid NYS Licensure as a Licensed Practical Nurse and current NYS Registration Certificate preferred. Basic Computer Skills (Windows, Outlook, Adobe Acrobat, Word, Excel). This position has regular and substantial unsupervised or unrestricted physical contact with individuals receiving services and is required by law to be fingerprinted for a criminal history record check under OPWDD (Office for People with Developmental Disabilities), Travel and transport is required. Must have a valid NYS Driver's License and require reliable transportation. An equivalent combination of education and experience which provides proficiency in the areas of responsibility listed above may be substituted for the above education and experience requirements. We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. Salary Description $19.00 - $21.00 hourly

Pay Range: Pay Range:$26.06 - $36.08 SEARHC is a non-profit health consortium which serves the health interests of the residents of Southeast Alaska. We see our employees as our strongest assets. It is our priority to further their development and our organization by aiding in their professional advancement. Working at SEARHC is more than a job, it's a fulfilling career. We offer generous benefits, including retirement, paid time off, paid parental leave, health, dental, and vision benefits, life insurance and long and short-term disability, and more. General Description: This is a challenging, fast-paced and rewarding job which entails extensive work with new technology, computer systems and the staff that use them. Immediate, careful attention and multi-tasking is required. Projects and service requests must be completed in a timely manner. This position will provide support for printers, phones, video, audio, and network equipment. Provide staff and external clients with technical support and quality customer service. Responsible for assisting users with computer application questions, training, managing work requests, and managing internal manuals and databases with the assistance of IT staff. Assists more senior help desk staff in supporting as needed. Completes assigned tasks of routine to moderate complexity related to projects and technical requests. Provides more advanced support in all areas of the department tasks and initiatives. Largely self-directed once assigned work and functions with considerable independence. Shift Details M-F 8-5 Key Essentials Functions and Accountabilities of the Job: Manage departmental work requests by answering initial inquiries and logging them into the customer support software/online ticketing system. Delegate tickets appropriately. Answer end-user questions with the assistance of IT staff, technical manuals, external technical help, and internal databases. Administration of new users, grant access to the SEARHC network and applications as needed. Develop and maintain internal documentation to improve departmental efficiency. Assist with system Administration activities. Provide user education on how to use MS applications, email and calendars. Other Functions Supports security awareness initiatives. Supports and promotes the mission and values of SEARHC. Other duties as assigned Education, Certifications, and Licenses Required High school diploma/GED Complete "HDI Support Center Analyst" course or the equivalent. Experience Required Minimum four (4) years' experience working with computer applications, basic internal hardware and providing customer support. Knowledge, Skills, and Abilities Offer guidance to help desk staff on company standards and procedures. Remain Polite, respectful, and work under pressure. Think logically. Handle change. Knowledge of Active Directory, MS Azure IAM. Computer systems and applications including MS Office (365) and email. Basic internal hardware, including motherboards and processors chips. Incident tracking or customer support software. Manage personal goals and identify opportunities for improvement. Triage high profile or time sensitive incidents. Excellent listening skills. Excellent customer service skills, at lot of work is done over the telephone. Problem solving skills. Required Certifications: If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!