Digital Marketing Coordinator
Southern Management Companies job in McLean, VA
GET TO KNOW SOUTHERN:
Southern Management is the largest privately owned property management company in the Mid-Atlantic region. We own and manage apartment communities, mixed-use and commercial properties, but our business is people. We empower our team members to do the right things, in the right ways, for the right reasons. Be part of something worthwhile. Join our team!
WHAT WE ARE LOOKING FOR:
We are seeking a creative, analytical, results-driven Digital Marketing Coordinator to join our team. As a key contributor to our marketing team, this position will play a role in shaping and executing campaigns, both social and email, that drive engagement and measurable results. The Digital Marketing Coordinator will create, manage, and monitor online content and campaigns across social channels in partnership with manager. Additionally, they will lead the charge in analyzing campaign performance, crafting detailed reports, and presenting actionable insights to optimize future strategies for stakeholders. This position will also manage video asset creation and reputation management for the parent brand as well as all of our communities. We are looking for someone with a general understanding of B2C social media marketing campaigns, and an understanding of campaign planning.
WHAT WE EXPECT FROM YOU:
• Manage all corporate social feeds.
• Assist Manager with the creation of a social media strategy.
• Responsible for monthly social media reporting and analytics.
• Work in collaboration with Marketing & Communications team on campaign development.
• Collaborate with the Marketing & Communications team on content creation for brand channels (photography and videography) for use on social media.
• Responsible for community social media support and guidance on content creation for social media.
• Facilitate regular training on social media for community team members.
• Assist Manager with corporate and prospective resident emails and email automations.
• Assist Career Services with paid media initiatives.
• Assist with community reputation management as required, monitoring brand reputation across all digital media and online marketing platforms.
• Encourage and build positive relationships with team members, customers, agencies and vendors.
• Demonstrate behaviors that cultivate a positive work culture.
• Perform other duties as assigned by manager or director.
JOB KNOWLEDGE & SKILLS:
• Knowledge of and experience with current popular social media platforms • Excellent written and verbal communication skills
• Ability to collaborate in a team environment
• Ability to keep thorough and accurate records and report on social media and campaign performance and analytics.
• Competence with technology, including Microsoft Office
• Strong organizational skills
• Adaptability and flexibility in fast-paced environments
QUALIFICATIONS:
• High School Diploma or equivalent required
• Bachelor's degree or equivalent combination of experience and education preferred
• Two years of experience utilizing digital media (including social) for business applications
LIMITATIONS AND DISCLAIMER: The above job description only describes the general nature and illustrative level of work performed; it is not intended as an exhaustive list of duties, responsibilities, and skills required for the position. Team members will be required to follow any other job-related instructions and to perform other duties requested by their supervisor in compliance with federal and state laws. Requirements are representative of minimum levels of knowledge, skills and/or abilities necessary to perform each duty proficiently. Continued employment remains on an “at-will” basis.
Administrative Assistant
Southern Management Corporation job in Landover, MD
WHAT WE ARE LOOKING FOR: Southern Management is seeking an Administrative Assistant with excellent interpersonal and communication skills, and who is proficient with Microsoft Office and online platforms used for marketing purposes, detailed oriented, innovative and committed to excellence. WHAT WE EXPECT FROM YOU:
Establish a rapport with customers, visitors, and vendors
Answer phone, retrieve messages, and conduct necessary follow up
Create maintenance work orders as required
Prepare correspondence as needed
Assist with file management and processing
Perform other duties as assigned by manager and/or supervisor
Contribute to community/company engagement efforts
JOB KNOWLEDGE & SKILLS:
Ability to maintain focus in a fast-paced environment
Excellent written and verbal communication skills
Strong organizational capabilities
Competence with Microsoft Word and Excel
Proficiency utilizing the internet for marketing, advertising, and sales-related purposes
Ability to demonstrate behaviors which cultivate a positive professional culture
Assistant Property Manager
Southern Management Corporation job in Adelphi, MD
WHAT WE ARE LOOKING FOR: is responsible for assisting the property manager in the overall operations of the community, development of the team, and maintaining community compliance with all policies, procedures, and internal quality control standards. Through dynamic leadership you
will be tasked with creating extraordinary experiences for customers and team members. WHAT WE EXPECT FROM YOU:
Encourage and build positive relationships with team members, customers, and
vendors
Create valuable experiences by providing high levels of customer service to all
customers and team members
Assist in hiring, training, coaching, counseling and managing of team
Ensure Southern Management policies, procedures, and internal quality control
standards are upheld at all times
Demonstrate behaviors that cultivate a positive work culture and align with Southern
Management's mission, vision, and values
Assist in preparation of annual budget and community plans
Assist in management of all day-to-day operations on-site
Support all marketing and sales efforts
Perform leasing, service coordination, administrative, bookkeeping and collection
duties, as necessary
Respond in emergency situations, as needed
Stay abreast of industry trends
Contribute to community/company engagement efforts
Perform other duties as assigned by manager and/or supervisor
JOB KNOWLEDGE & SKILLS:
Excellent written and verbal communication skills
Exceptional customer service skills
Ability to effectively lead, coach, and motivate
High-level critical thinking skills
Knowledge of current applicable laws
Strong organizational skills
Excellent interpersonal skills
Adaptability and flexibility in fast paced environments
Aptitude with Microsoft Word and Excel
Experience with Yardi software products a plus
Apartment Maintenance Supervisor
Waynesboro, VA job
Job Description
Park Properties Management Co seeks an experienced Apartment Maintenance Supervisor for Windigrove located in Waynesboro, VA.
As a key member of our team, Maintenance Supervisors are responsible for keeping our properties in top-notch physical condition, inside and out. Be ready to be busy! The maintenance supervisor performs maintenance tasks personally and/or delegates to assistants. A typical day could include plumbing, electrical, basic drywall, carpet, and appliance repairs, plus common area and exterior maintenance and repairs. Maintenance Supervisors often have to respond to after-hours emergencies. Therefore, being on-call is part of the job responsibilities.
Our Park Properties team is dedicated to helping further the skills and attributes required to be a successful member of our maintenance team. Through our training and mentorship program, "The Park Academy," we will help build those with positive and eager-to-learn attitudes to grow and succeed.
This is a full-time position with regular hours and benefits.
Requirements
Caring attitude, pride in your work and the apartment property
Self-motivated and hard-working
High-energy and commitment to high performance in a busy, multi-task work environment
Minimum 3 years' experience in apartment maintenance or related field
HVAC certification preferred
Skilled in using power tools
Good people skills, friendly, helpful attitude
Rotating after-hours on-call availability, rotating weekends
Frequent need to lift/carry up to 75 lbs.
Good record keeping for work orders, parts orders, inventory and service/tenant follow-up
Valid driver's license
As a condition of employment, a satisfactory drug test and criminal background check are required.
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.
Equal Opportunity Employer
A proud Virginia Values Veterans V3-certified company
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Courtesy Officer
Southern Management Corporation job in Silver Spring, MD
WHAT WE ARE LOOKING FOR: Courtesy Officers are an essential part of our apartment community. While maintaining visibility and availability to our residents, our Courtesy Officers often work independently with minimal supervision. They are dependable, people-oriented problem solvers, and are able to work in a fast-paced environment.
WHAT WE EXPECT FROM YOU:
Manage and control access to community
Patrol residential and commercial buildings and grounds
Observe, record and report activities and incidents timely and accurately
Notify management of all unusual, emergency, and/or significant situations that occur on the community
Resolve or report safety concerns immediately
Inspect and enforce parking policy
Attend to the needs of residents and guests
Contribute to community/company engagement efforts
Perform other duties as assigned by managers/supervisors
JOB KNOWLEDGE & SKILLS:
Ability to handle emergency situations with poise and empathy
Ability to handle stress and pressure
High level of written and oral communication skills
Ability to keep accurate and neat records
Outstanding customer service skills
Proficiency with Microsoft Office and Excel
Groundsperson
Southern Management Corporation job in Silver Spring, MD
WHAT WE ARE LOOKING FOR: We're seeking a Grounds Person with whatever-it-takes approach to join our team! In this full-time role, you will ensure that the physical asset is maintained in good condition and that everything is clean and sanitary. In addition, the Grounds Person is responsible for keeping an inventory of all cleaning supplies and submitting requests when supplies get low. WHAT WE EXPECT FROM YOU:
Maintain cleanliness of all community common areas in accordance with internal quality control standards
Ensure that sidewalks, parking areas, and building interiors are free of trash and debris
Perform daily audits of community grounds and report findings to management
Assist with apartment turnover process, as needed
Test smoke detectors in all vacant apartments
Maintain positive relationships with all team members and customers
Contribute to community/company engagement efforts
Perform other duties as assigned by manager or supervisor
JOB KNOWLEDGE & SKILLS:
Ability to communicate in written form
Ability to understand and follow directions
Ability to lift and carry 80 pounds
Apartment Maintenance Service Coordinator
Southern Management Corporation job in Maryland
WHAT WE ARE LOOKING FOR: Service Coordinators are the first stop for residents in need of maintenance in their homes. They are highly organized individuals with an ability to multi-task in a busy environment. They have excellent written and verbal communication skills and the ability to provide unparalleled customer service under all circumstances. WHAT WE EXPECT FROM YOU:
Coordinate incoming service requests
Manage work order process for all resident requests, apartment turnovers, scheduled maintenance and after-hours emergencies
Communicate with vendors regarding scheduled work
Ensure Service Technician work hours are documented per internal quality control standards
Encourage and build positive relationships with team members, customers, and vendors
Provide high levels of service to all customers and team members
Demonstrate behaviors that cultivate a positive work culture
Contribute to community/company engagement efforts
Perform other duties as assigned by manager and/or supervisor
JOB KNOWLEDGE & SKILLS:
Superb customer service skills
Strong written and verbal communication skills
Ability to keep neat and accurate records
Capacity to understand and follow directions
Competence with technology including Microsoft Office
Apartment Maintenance Service Manager (M1)
Southern Management Corporation job in Laurel, MD
Ability to lead, guide and develop Service team. To oversee and perform full maintenance duties including turnovers, preventive maintenance and scheduled maintenance when needed. Have an understanding of Yardi systems and Service Team work hours. Will be responsible for scheduling and inventory. Must have a valid drivers license. WHAT WE ARE LOOKING FOR:
We're seeking a Service Manager with a whatever-it-takes approach to join our team! In this full-time role, you'll be responsible for leading a team and ensuring the community remains in compliance with both internal company standards and applicable laws. As a Service Manager, you'll provide hands-on troubleshooting in areas such as HVAC, electrical, plumbing, carpentry, dry walling, exterior structure, tiling, masonry and appliances. WHAT WE EXPECT FROM YOU:
Hiring, train, coach, counsel, and manage a successful service team
Encourage and build positive relationships with all team members, customers, and vendors
Ensure all Southern Management policies, procedures, and internal quality control standards are upheld at all times
Monitor daily activities of service team to ensure product and service quality
Maintain accurate logs of, and schedules for, all maintenance work and materials
Perform daily checks of overall community appearance
Perform service technician responsibilities as necessary
Schedule, conduct and document regular meetings with service team members
Schedule and manage appropriate contracts
Provide high levels of service to all customers and team members
Aid in preparation of annual budget and community plans
Respond in emergency situations, as needed
Stay abreast of industry trends
Demonstrate behaviors that cultivate a positive work culture
Contribute to community and company engagement efforts
Perform other duties as assigned by manager or supervisor
JOB KNOWLEDGE & SKILLS:
Ability to perform all Service Technician duties
Excellent written and verbal communication skills
Outstanding interpersonal skills
Exceptional customer service skills
Ability to effectively lead, coach, and motivate
High-level critical thinking skills
Knowledge of current applicable laws
Strong organizational skills
Adaptability and flexibility in fast paced environments
Ability to keep neat and accurate records
Knowledge of contract requirements
Understanding of basic mechanical and mathematical principles
Ability to lift 80 pounds to the shoulder and carry it
Aptitude with Microsoft Word and Excel
Experience with Yardi software products a plus
Front Desk Professional
Southern Management Corporation job in Baltimore, MD
WHAT WE ARE LOOKING FOR: Our Front Desk Professionals are the face of our communities. They are the first person all guests, residents, team members, and vendors see when they enter our buildings. As such, Front Desk Professionals play an important role in maintaining our brand, which includes providing excellent customer service at all times. WHAT WE EXPECT FROM YOU:
Provide excellent customer service at all times
Be a resource for, and provide services to, residents and guests
Answer all incoming calls, collect all pertinent information and route appropriately
Accurately input all service requests
Maintain community logs (key control, snow, resident, team member, and incident)
Keep front desk and lobby clean and free of trash/debris at all times
Sign for and distribute mail and/or packages
Contribute to community/company engagement efforts
Perform other duties as assigned by manager or supervisor
JOB KNOWLEDGE & SKILLS:
Strong written and verbal communication skills
Basic knowledge of office terminology, procedures, and equipment
Ability to keep neat and accurate records
Ability to understand and follow directions
Proficiency with Microsoft Office
Financial Analyst
Southern Management Corporation job in McLean, VA
WHAT WE ARE LOOKING FOR: We are seeking a Financial Analyst to join the Investments & Asset Management Team. You will be part of an entrepreneurial team that touches all aspects of our residential commercial real estate business. Our team is responsible for supporting Residential Operations, Asset Management, Investor Relations, and Investments. A successful candidate must be intellectually curious, detailed, service-oriented, and proactive. You must have strong communication skills to successfully collaborate with multiple internal and external stakeholders and to effectively present data in a clear and comprehensive manner.
RESPONSIBILITIES: · Key contributor in the annual budgeting process developing assumptions, annual budgets, and executive presentation material. · Participate in the preparation and presentation of portions of a five-year forecast of a 25,000-unit residential portfolio. · Work with operations to track property level performance and help execute strategic initiatives. · Contribute to the analysis and presentation of short- and long-term portfolio growth strategies to leadership for approval. · Manage and distribute reports and/or dashboards on performance indicators, findings, and assessments. · Work with leadership creating and analyzing property valuations related to real estate tax assessments and appeals. · Assist with specific investor relations functions including investor valuations, buyouts and presentations. · Work with internal and external groups to conduct market analysis identifying strengths and weaknesses of target submarkets. · Assist in underwriting and due diligence of new acquisition, development, and value-add repositioning opportunities. · Underwrite loans and prepare presentation material related to internal financing opportunities for residential and commercial properties. · Analyze portfolio refinance forecast and work with leadership to develop strategies to mitigate risks and identify opportunities. · Create and/or compile ad hoc reports as requested using Excel, Yardi and other data management programs. · Contribute to team/company engagement efforts. · Perform other duties as assigned.
JOB KNOWLEDGE & SKILLS: · Passion for commercial real estate · Financial modeling experience · Advanced MS Excel experience a plus · Ability to effectively communicate ideas and solutions to key stakeholders in the organization · Demonstrated ability to work collaboratively with internal and external groups · Ability to manage multiple projects simultaneously
Grounds Supervisor
Southern Management Corporation job in Maryland
Duties and Responsibilities -Review and monitor schedule and attendance of the team -Schedule, conduct and document regular meetings including safety meetings with grounds team members as a group to inform them of policy and procedures changes/updates that affect them
-Observe grounds team members' work habits and counsel/coach to correct problems
-Orient and brief new grounds team members on procedures, expectations and the community
-Assist property manager with coaching and counseling, and discipline of grounds team members as needed
-Instruct team members and ensure safety measures are enforced, that safety shoes (ASTM-2413-05) are worn, and appearance is in accordance with SMC policies
-Schedule daily activities efficiently
-Assist in the preparation of long range planning
-Monitor production for quantity and quality
-Schedule preventive maintenance, follow up, and document completion
-Maintain shop and company equipment
-Order and maintain ample supplies: inventory control
-Assist in evictions
-Watch for unauthorized vehicles on the community and report to the supervisor
-Perform daily morning checks of the overall community appearance, to include a neat and clean appearance, cleaned and painted common areas, and clean and clear windows and balconies
-Perform various other duties as assigned by the Property Manager and Service Manager
-Contribute to the team's effort by accomplishing tasks and assisting with projects as needed
-Comply with all Southern Management's policies and procedures
-Perform various other duties as assigned by Manager and/or Supervisor
Skills Required
-Ability to supervise assertively
-Good interpersonal communication skills
-Thorough knowledge of each job description as it pertains to self and team members
-Ability to understand, demonstrate, and ensure team compliances of all necessary national and local building codes, and safety codes
-Ability to maintain high productivity for effective cost control
-Ability to lift 80 lbs. and carry it
Key Performance Indicators
Exhibits the following performance expectations:
o Teamwork
o Dependability
o Communication
o Understands Role, Responsibilities and Job Skills
o Time Management and Planning
o Quality of Work
o Safety
-Meet or exceed acceptable level of standards compliance for community grounds
-Exceptional curb appeal of the community
-Work is completed in a professional manner
-Effective relationships with team members and customers are maintained
Bookkeeper
Southern Management Corporation job in Baltimore, MD
WHAT WE ARE LOOKING FOR: Bookkeepers are tasked with ensuring resident accounts are current and accurate. They devise and implement strategies that assist in achieving delinquency and collections goals and maximize NOI. They are detailed-oriented, customer service focused, and able to work in a fastpaced environment. WHAT WE EXPECT FROM YOU:
Prepare and process all payments and receivables daily
Ensure all resident accounts are accurate and current
Establish and execute an effective collection strategy to achieve monthly delinquency
and write-off goals
Create and submit Failure to Pay Rent suit list accurately and timely
Provide documentation for legal actions, as needed
Ensure all bookkeeping processes and reporting are completed in accordance with
internal quality control standards
Encourage and build positive relationships with team members, customers, and
vendors
Provide high levels of service to all customers and team members
Demonstrate behaviors that cultivate a positive work culture
Contribute to community/company engagement efforts
Perform other duties as assigned by managers/supervisors
JOB KNOWLEDGE & SKILLS:
Understanding of basic bookkeeping and accounting principles
Attention to detail
Knowledge current applicable laws
Superb customer service skills
Strong written and verbal communication skills
Ability to keep neat and accurate records
Capacity to understand and follow directions
Competence with technology including Microsoft Office
Experience with Yardi software products a plus
Painter/Drywall Technician
Southern Management Corporation job in Oxon Hill, MD
WHAT WE ARE LOOKING FOR: We're seeking a Painter/Drywall Technician with whatever-it-takes approach to join our team! In this full-time role, you'll be responsible for ensuring the physical asset of the community meets both the company standards and applicable laws. WHAT WE EXPECT FROM YOU:
Address, follow up and document service requests
Maintain an inventory of adequate supplies
Diagnose HVAC problems and repair or replace components, as needed
Install and finish drywall of all sizes and types using current construction methods
Prepare all areas to be painted, to include scraping old paint, drywall repair, caulk removal, electrical plate removal, taping and laying of drop cloths
Repair drywall and plaster using the most advances methods and materials available
Complete preventive maintenance inspections as scheduled
Participate in on-call rotation as scheduled
Maintain personal supply of tools as designated by SMC's Tool Checklist
Address emergency maintenance as needed
Perform other duties as assigned by manager or supervisor
Contribute to community and company engagement efforts
JOB KNOWLEDGE & SKILLS:
Superb customer service skills
Strong written and verbal communication skills
Ability to keep neat and accurate records
Capacity to understand and follow directions
Competence with technology
Knowledge of current occupational hazards
Safety consciousness
Understanding of basic mathematical and measurement principles
Ability to lift 80 pounds to the shoulder and carry
Detailed understanding of all aspects of painting and drywall profession
Ability to effectively and efficiently complete the following functions:
o Repair and replace drywall
o Effectively paint all components of building interiors, building exteriors, and community grounds
o Cut and finish doors, windows, and pass throughs
o Finish and refinish woodwork
o Properly address moisture-damaged materials
Credit Counselor
Southern Management Corporation job in Maryland
WHAT WE ARE LOOKING FOR: Credit Counselors are tasked with ensuring resident accounts are current and accurate. They devise and implement strategies that assist in achieving delinquency and collections goals and maximize NOI. They are detailed-oriented, customer service focused, and able to work in a fast-paced environment.
WHAT WE EXPECT FROM YOU:
Oversee the financial credit counseling program to ensure effectiveness and efficiency of all involved processes
Prepare and process all payments and receivables daily
Ensure all resident accounts are accurate and current
Establish and execute an effective collection strategy to achieve monthly delinquency and write-off goals
Create and submit Failure to Pay Rent suit list accurately and timely
Provide documentation for legal actions, as needed
Ensure all bookkeeping processes and reporting are completed in accordance with internal quality control standards
Encourage and build positive relationships with team members, customers, and vendors
Provide high levels of service to all customers and team members
Demonstrate behaviors that cultivate a positive work culture
Contribute to community/company engagement efforts
Perform other duties as assigned by manager and/or supervisor
JOB KNOWLEDGE & SKILLS:
Understanding of basic bookkeeping and accounting principles
Attention to detail
Knowledge current applicable laws
Superb customer service skills
Strong written and verbal communication skills
Ability to keep neat and accurate records
Capacity to understand and follow directions
Competence with technology including Microsoft Office
Experience with Yardi software products a plus
Leasing Professional
Southern Management Corporation job in Baltimore, MD
WHAT WE ARE LOOKING FOR: Our Leasing Professionals are brand ambassadors for our communities, bringing people and apartment homes together. They are energetic and compassionate individuals with sales expertise and a passion for building relationships. WHAT WE EXPECT FROM YOU:
Encourage and build positive relationships with all team members, customers, and vendors
Manage the leasing process from first point of contact to move-in
Execute follow-up plan for future residents who do not rent on first visit
Meet or exceed traffic, application, move-in, wait list, and conversion ratio goals
Complete all leasing paperwork and processes per internal quality control processes
Inspect apartments and the community to ensure product quality
Conduct new resident move-in orientations
Conduct outreach marketing
Contribute to community/company engagement efforts
Perform other duties as assigned by manager or supervisor
JOB KNOWLEDGE & SKILLS:
Sales aptitude with attention to detail
Flexibility in a fast-paced environment
Excellent written and verbal communication skills
Strong organizational capabilities
Competence with Microsoft Word and Excel
Proficiency utilizing the internet for marketing, advertising, and sales-related purposes
Ability to demonstrate behaviors which cultivate a positive professional culture
Apartment Maintenance Service Technician (M3)
Southern Management job in Silver Spring, MD
WHAT WE ARE LOOKING FOR: We're seeking a Service Technician with a whatever-it-takes approach to join our team! In this full-time role, you'll be responsible for ensuring the physical asset meets both company standards and applicable laws. As technician, you'll diagnose problems and make repairs. You will provide hands-on trouble-shooting in areas such as HVAC, electrical, plumbing, carpentry, dry walling, exterior structure, tiling, masonry and appliances. WHAT WE EXPECT FROM YOU:
Address, follow up and document service requests
Assist with inventory maintenance
Diagnose heat problems and repair or replace components, as needed
Perform preventive maintenance on fan coil and convector HVAC units
Complete additional preventive maintenance inspections as scheduled
Participate in on-call rotation as scheduled
Ensure all work and documentation comply with internal quality control standards
Maintain personal supply of tools as designated by SMC's Tool Checklist
Address emergency maintenance as needed
Perform other duties as assigned by manager or supervisor
Contribute to community and company engagement efforts
JOB KNOWLEDGE & SKILLS:
Superb customer service skills
Strong written and verbal communication skills
Ability to keep neat and accurate records
Capacity to understand and follow directions
Competence with technology
Knowledge of current occupational hazards
Safety consciousness
Understanding of basic mathematical and measurement principles
Ability to lift 80 pounds to the shoulder and carry
Ability to effectively and efficiently complete the following functions:
Electrical
De-energize, test, and safely repair or replace switch and load devices, fuses, and appliances up to 40 amps
Plumbing
Unclog drains of all types
Repair and replace all plumbing and trim fixtures and their components
Sweat copper pipe up to ¾"
Install, repair and replace drain, waste, and vent piping of all materials
Perform preventive maintenance on electric and gas-fired water heaters
Repair and replace domestic water pipes up to ¾", including valves
Carpentry
Repair and replace wood cabinets, counter tops and vanities
Caulk doors, windows and floors
Install and repair closet doors
Install stair treads
Install patio door rollers, locks, Charlie bars, security pins and patio screen rollers
Install thresholds
Repair and replace floor tile, sheet vinyl and wood floors
Repair and replace wooden trim and vinyl cove base, chair rail, quarter round and crown molding
Repair and replace underlayment and sub-floor
Repair and replace wood framing members
Ceramic/Drywall
Remove and replace grout and caulking
Repair and replace ceramic tiles on walls and floors
Repair and replace drywall
Install bathroom fixtures
Properly address moisture-damaged materials
Resident Manager
Southern Management job in Silver Spring, MD
WHAT WE ARE LOOKING FOR: Resident Managers manage all day-to-day operations of assigned community section and are responsible for meeting all associated goals. They ensure the section and team members remain in compliance with SMC policies, procedures, and standards as well as local and federal government regulations and guidelines. WHAT WE EXPECT FROM YOU:
Manage all day-to-day operations of assigned section
Ensure Southern Management policies, procedures, and internal quality control standards are upheld at all times
Encourage and build positive relationships with team members, customers, and vendors
Provide high levels of service to all customers and team members
Hire, train, coach, counsel and manage assigned team members
Perform all Credit Counselor duties
Aid in preparation of annual budget and community plans
Respond in emergency situations, as needed
Ensure all resident accounts are accurate and current
Conduct new resident move-in orientations
Serve as the primary contact for all customers, team members, and vendors associated with assigned section
Stay abreast of industry trends
Demonstrate behaviors that cultivate a positive work culture
Contribute to community/company engagement efforts
Perform other duties as assigned by manager and/or supervisor
JOB KNOWLEDGE & SKILLS:
Excellent written and verbal communication skills
Outstanding interpersonal skills
Exceptional customer service skills
Ability to effectively lead, coach, and motivate
High-level critical thinking skills
Knowledge of current applicable laws
Strong organizational skills
Adaptability and flexibility in fast paced environments
Ability to keep neat and accurate records
Aptitude with Microsoft Word and Excel
Experience with Yardi software products a plus
Apartment Maintenance Service Technician (M2) - HVAC
Southern Management Corporation job in Oxon Hill, MD
WHAT WE ARE LOOKING FOR: We're seeking a Service Technician with whatever-it-takes approach to join our team! In this full-time role, you'll be responsible for ensuring the physical asset of the community meet both the company standards and applicable laws. As technician, you'll be diagnosing problems and making repairs. You will provide hands on and trouble-shooting in areas such as HVAC, electrical, plumbing, carpentry, dry walling, exterior structure, tiling, masonry and appliances. WHAT WE EXPECT FROM YOU:
Address, follow up and document service requests
Maintain an inventory of adequate supplies
Diagnose HVAC problems and repair or replace components, as needed
Perform preventive maintenance on fan coil and convector HVAC units
Complete additional preventive maintenance inspections as scheduled
Participate in on-call rotation as scheduled
Make repairs to grounds and drainage
Ensure all work and documentation comply with internal quality control standards
Maintain personal supply of tools as designated by SMC's Tool Checklist
Address emergency maintenance as needed
Perform other duties as assigned by manager or supervisor
Contribute to community and company engagement efforts
JOB KNOWLEDGE & SKILLS:
Superb customer service skills
Strong written and verbal communication skills
Ability to keep neat and accurate records
Capacity to understand and follow directions
Competence with technology
Knowledge of current occupational hazards
Safety consciousness
Understanding of basic mathematical and measurement principles
Ability to lift 80 pounds to the shoulder and carry
Working knowledge of boiler room components
Ability to effectively and efficiently complete the following functions:
Electrical
Safely complete work on 277 Volts -- 200 Amps not connected to a main bus
Plumbing
Unclog drains of all types
Repair and replace all plumbing and trim fixtures and their components
Repair and replace drain, waste, and vent piping of all material
Repair and replace electric water heaters and gas waters heater up to 199,999 BTU
Repair and replace domestic water pipes up to three inches, including valves
Carpentry
Repair and replace wood cabinets, counter tops and vanities
Caulk doors, windows and floors
Repair and replace interior and exterior doors, and hardware
Install stair treads
Install patio door rollers, locks, Charlie bars, security pins and patio screen rollers
Install thresholds
Repair and replace floor tile, sheet vinyl and wood floors
Repair and replace wooden trim and vinyl cove base, chair Rail, quarter round and crown molding
Repair and replace underlayment and sub-floor
Repair and replace wood framing members
Ceramic/Drywall
Remove and replace grout and caulking
Repair and replace ceramic tiles on walls and floors
Repair and replace drywall
Install bathroom fixtures
Properly address moisture-damaged materials
Digital Marketing Coordinator
Southern Management Corporation job in McLean, VA
GET TO KNOW SOUTHERN: Southern Management is the largest privately owned property management company in the Mid-Atlantic region. We own and manage apartment communities, mixed-use and commercial properties, but our business is people. We empower our team members to do the right things, in the right ways, for the right reasons. Be part of something worthwhile. Join our team! WHAT WE ARE LOOKING FOR:
We are seeking a creative, analytical, results-driven Digital Marketing Coordinator to join our team. As a key contributor to our marketing team, this position will play a role in shaping and executing campaigns, both social and email, that drive engagement and measurable results. The Digital Marketing Coordinator will create, manage, and monitor online content and campaigns across social channels in partnership with manager. Additionally, they will lead the charge in analyzing campaign performance, crafting detailed reports, and presenting actionable insights to optimize future strategies for stakeholders. This position will also manage video asset creation and reputation management for the parent brand as well as all of our communities. We are looking for someone with a general understanding of B2C social media marketing campaigns, and an understanding of campaign planning. WHAT WE EXPECT FROM YOU:
Manage all corporate social feeds.
Assist Manager with the creation of a social media strategy.
Responsible for monthly social media reporting and analytics.
Work in collaboration with Marketing & Communications team on campaign development.
Collaborate with the Marketing & Communications team on content creation for brand channels (photography and videography) for use on social media.
Responsible for community social media support and guidance on content creation for social media.
Facilitate regular training on social media for community team members.
Assist Manager with corporate and prospective resident emails and email automations.
Assist Career Services with paid media initiatives.
Assist with community reputation management as required, monitoring brand reputation across all digital media and online marketing platforms.
Encourage and build positive relationships with team members, customers, agencies and vendors.
Demonstrate behaviors that cultivate a positive work culture.
Perform other duties as assigned by manager or director.
JOB KNOWLEDGE & SKILLS:
Knowledge of and experience with current popular social media platforms
Excellent written and verbal communication skills
Ability to collaborate in a team environment
Ability to keep thorough and accurate records and report on social media and campaign
performance and analytics.
Competence with technology, including Microsoft Office
Strong organizational skills
Adaptability and flexibility in fast-paced environments
Apartment Maintenance Technician
Palmyra, VA job
Job Description
Park Properties Management Company is seeking a Maintenance Technician for The Coves at Monticello, VA.
A Maintenance Technician is responsible for keeping the appearance of the property in excellent condition, both inside and out. There are no typical days. Daily responsibilities could include running work orders (electrical, plumbing, HVAC, etc.), appliance repairs, and exterior maintenance. In addition, maintenance technicians often have to respond to after-hours emergencies. Therefore, being on-call is part of the job responsibilities.
Skill Set
Ability to use power tools
Communication (Written follow-up, ability to explain solutions to resident issues, etc.)
Organization (Keeping track of work orders and keys)
Ability to multitask (Handle and prioritize everyday work orders and emergencies)
Computer proficiency
Previous Job Experience
Contractors (Plumbing, electrical, HVAC, general, painters, etc.)
Construction workers
Mechanics
Hospitality
Education
Associate's degree from technical college desirable
Trade certifications desirable
High school diploma required
Industry-based training
This is a full-time position with regular hours and benefits including health insurance and personal leave.
No experience required. Training will be provided. Our Park Properties team is dedicated to helping further the skills and attributes required to be a successful member of our maintenance team. Through our training and mentorship program, "The Park Academy," we will help build those with positive and eager-to-learn attitudes to grow and succeed.
As a condition of employment, a satisfactory drug test and criminal background check are required.
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.
Equal Opportunity Employer
A proud Virginia Values Veterans V3-certified company
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