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Spa coordinator skills for your resume and career

Updated January 8, 2025
4 min read
Below we've compiled a list of the most critical spa coordinator skills. We ranked the top skills for spa coordinators based on the percentage of resumes they appeared on. For example, 8.7% of spa coordinator resumes contained reservations as a skill. Continue reading to find out what skills a spa coordinator needs to be successful in the workplace.

15 spa coordinator skills for your resume and career

1. Reservations

Here's how spa coordinators use reservations:
  • Acquired strong knowledge of all treatments and services while accurately scheduling and confirming guest reservations with exceptional telecommunication skills.
  • Managed day-to-day operations including reception, reservations, hosting and maintenance.

2. Booking

Here's how spa coordinators use booking:
  • Make decisions in booking appointments to match style and needs of customers to an appropriate technician.
  • Supervised staff of over 25, including reception staff, booking coordinators and spa attendants.

3. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how spa coordinators use customer service:
  • Performed daily audit of inventory, customer service, operated cash register and pharmacy database.
  • Utilized strong communication skills to deliver exceptional customer service to prospective and current clients.

4. Front Desk

Here's how spa coordinators use front desk:
  • Supervised 14 employees including spa service technicians and front desk personnel for an exclusive country club consisting of over 5000 members.
  • Enjoyed working closely with Spa Owners and Spa Directors, Service Providers and Front Desk Staff to ensure smooth daily operations.

5. Cleanliness

Here's how spa coordinators use cleanliness:
  • Provided facility tours, monitored beverage stations and ensured spa cleanliness.
  • Maintain the cleanliness of the spa (restocking and monitoring the locker room removing used robes and sandal).

6. Phone Calls

Phone calls are a wireless or wired connection made over a telephone or a mobile phone between two people. Two parties are involved in a phone call, the caller and the receiver. A caller dials the number of the one he wants to call, and the recipient hears a bell or a tune to which he picks up the call. The call establishes a connection between them through which they can communicate. The voice is converted into signals and is transmitted through wired or wireless technology.

Here's how spa coordinators use phone calls:
  • Conducted telephone calls on a weekly basis for market research to understand guest preferences and to implement customer feedback accordingly.
  • Answer and direct incoming phone calls as well as provide current and detailed information about all spa services.

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7. Spa Treatments

Here's how spa coordinators use spa treatments:
  • Used in-depth knowledge of specific spa treatments in order to up-sell treatments to customers.
  • Influenced guests to purchase retail products, spa treatments and educational programs.

8. Spa Guests

Here's how spa coordinators use spa guests:
  • Serve as primary support for LifeSpa Department Head, Assistant Department Head, Technical Team and LifeSpa guests.
  • Welcome spa guests and assist with any of their needs throughout their stay ensuring exemplary customer satisfaction.

9. Confirmation Calls

Here's how spa coordinators use confirmation calls:
  • Answered/returned phones calls/made confirmation calls.
  • Answer calls, schedule appointments, send out confirmation calls for upcoming appointments, handle subsequent inquiries and bookings.

10. Spa Services

Spa Services are beautification and relaxation services including manicures, massages, and other body treatments. Depending on the spa, these services may include aromatherapy, reflexology, and reiki (a form of energy healing). All spas strive to improve a client's health, both physical and mental, through relaxation and stress release; however, these health services are often not medical treatments.

Here's how spa coordinators use spa services:
  • Scheduled individual and group spa services Promoted product sales to clients and introduced new product lines to foot traffic customers.
  • Assured the highest quality of spa services by overlooking the general operations of the spa at all times.

11. Appointment Scheduling

Here's how spa coordinators use appointment scheduling:
  • Answered telephones and provided appointment scheduling via email, telephone and automated system.
  • Handled appointment scheduling for 40 operators.

12. Retail Sales

Retail sales are the method to track consumer demand for finished goods by assessing the purchases of durable and non-durable products over a definite period. Data on retail sales is accumulated monthly by the U.S. Bureau of the Census.

Here's how spa coordinators use retail sales:
  • Restructured and improved retail sales department which in turn increased monthly sales margin.
  • Maintain current inventory for retail sales, and customer consumption.

13. Greeting Guests

Grееtіng guests is a wау of welcoming guеѕtѕ tо оnе'ѕ buѕіnеѕѕ or hоmе with jоу, ѕаtіѕfасtіоn, аnd hospitality. Greeting guеѕtѕ wіth a warm ѕmіlе, asking thе rіght ԛuеѕtіоnѕ, аnd ѕеttіng thеm on thе rіght track аrе аll vеrу іmроrtаnt fасtоrѕ whеn dеаlіng wіth a guеѕt.

Here's how spa coordinators use greeting guests:
  • Served as the initial contact to the spa by greeting guests upon arrival.
  • Front Office Check in, completed all paperwork with guests, Greeting guests in a welcoming manner and smile.

14. Spa Products

Here's how spa coordinators use spa products:
  • Follow A.M. and P.M. checklists based on shift including inventory of all spa products, snacks and beverages.
  • Provided full-body waxing * Waxed and dyed eyebrows, as well as dyed eyelashes * Sold spa products

15. Spa Appointments

Here's how spa coordinators use spa appointments:
  • Scheduled spa appointments for hotel guest and Miami Beach residents via telephone, e-mail, company website, and fax.
  • Schedule spa appointments, check-in guests and process retail transactions* Light cleaning and restocking of spa area
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List of spa coordinator skills to add to your resume

Spa coordinator skills

The most important skills for a spa coordinator resume and required skills for a spa coordinator to have include:

  • Reservations
  • Booking
  • Customer Service
  • Front Desk
  • Cleanliness
  • Phone Calls
  • Spa Treatments
  • Spa Guests
  • Confirmation Calls
  • Spa Services
  • Appointment Scheduling
  • Retail Sales
  • Greeting Guests
  • Spa Products
  • Spa Appointments
  • Spa Management
  • Retail Products
  • Telephone Calls
  • POS
  • Exceptional Guest
  • Credit Card
  • Spa Facility
  • Payroll
  • Spa Operations
  • Product Knowledge
  • Treatment Rooms
  • Guest Satisfaction
  • Guest Complaints
  • Book Appointments
  • Administrative Tasks
  • Check Guests
  • Computer System
  • Product Line
  • Excellent Guest
  • Upselling
  • Multi-Line Phone System
  • Client Appointments
  • Salon Services
  • Product Sales
  • Inventory Control
  • Millennium
  • Skin Care Products
  • Product Inventory
  • Staff Schedules
  • Customer Complaints
  • Greeting Visitors
  • Body Treatments
  • Client Satisfaction

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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