Spa director job description

Arch Amenities Group, the world's leading spa, fitness and amenity management firm, is seeking an Executive Spa Director for a luxury hotel spa in Manhattan, New York, NY. Prior hotel Spa Director and Forbes standards experience required.

The Spa Director is a visionary and one who incorporates progressive thinking with exceptional management skills and fine-tuned leadership qualities. Must have a minimum of five years of Spa Director experience. This individual will have excellent communication skills and will be successful in balancing the needs of the spa, the guests, and the employees. The Spa Director will have a full understanding of the complexity of properly and efficiently operating this area. In addition to having exceptional organizational skills, marketing ability, and an eye for detail, the Spa Director must have the knowledge and aptitude to evaluate and manage labor costs and expenses related to the spa as its many components are important to the spas overall success. Having the capability to recognize trends in the market place and evaluate the needs for spa guests is paramount to keeping the spa fresh and enjoyable. The Spa Director will play an integral role in providing training guidance, and consistency in high quality service for all staff at the spa.
Responsibilities

* Responsible for hiring, managing and visually monitoring staff performance (Massage Therapists, Estheticians, Nail Technicians, Spa Concierge, Spa Attendants, Spa Pool Attendants, and spa retail)
* Responsible for training, development, coaching & counseling, disciplining, and terminating employment of staff
* Managing the ongoing training, inspections, and results of Standards to include Forbes, Leading Quality Assurance, and AAA
* Monitors customer service improvements and operational efficiency
* Monitors continuing education, obtaining/maintaining certifications
* Trains staff in all service procedures and communication standards that are outlined in the Standard Operating Procedure Manuals
* Motivate all staff with daily supervision and support
* Product knowledge and maximizing sales (products and services)
* Receive and resolve all departmental guest complaints in a timely manner, including follow-up
* Maintain strong organizational and computer skills
* Provide clear direction in advising and instructing staff in details of their work
* Manage and monitor labor costs, payroll, and supplies

Qualifications

* Minimum of 5 years experience as a Spa Director, comparable luxury market preferred
* Demonstrated management skills
* Superior customer service skills
* Leadership skills
* Ability to multi-task
* Strong attention to detail and organization
* Solid scheduling experience
* Excellent computer skills
* Clear and concise written and verbal communication skills
* Able to lift up to 50 lbs.
* Must be flexible with schedule and can work weekends and holidays

Facility/Job Highlights

Arch Amenities Group is an equal opportunity employer dedicated to maintaining a diverse and inclusive workforce.

Come be a part of something bigger!

Benchmark | Pyramid is a strong believer in offering our employees Work-Life Effectiveness through, practices, policies, and programs to help our employees achieve success at both work and home. Here are just some of the great benefits we offer:
Full Time employees have access to Medical and Dental insurance to fit your needs Benchmark University (You can grow both personally and professionally through on-line webinars and self-study courses) 401K match (Let us help you build your financial future) Companywide Hotel Room Discounts (Who doesn't love to get away) Paid Time OffEmployee Assistance Program (We are here to support you) Employee family events (bring the kids!) Partnerships and discounts with major retailers such as AT&T, Verizon and Dish to name a few Many more, please inquire for more details

Opening December 2022

Reflecting it's dynamic surroundings, Grand View Spa at Snow King Resort sets the tone for guests to re-energize their spirit and surrender to relaxation as they immerse themselves in a total sense of place and well-being. Grand View Spa offers a quiet escape where guests can relax, unwind and just be.

What you will have an opportunity to do:
JOB OVERVIEW:
Provides direction and leadership to Spa Staff. Responsible for monitoring spa facilities ensuring positive and friendly guest relations. Observes all activity within assigned areas offering assistance and instruction to guests/visitors. Develop, monitor, and control expenses within approved budget constraints. Promote and provide top quality customer service and hospitality. Recommend and implement services and procedural changes necessary for constant improvement. Creates a profitable business source.

REPORTS TO: General Manager

SUPERVISES: Spa Supervisor, Spa Attendant, Spa Receptionist, Spa Retail Sales Clerk, Massage Therapist, and Skin Care Esthetician.

WORK ENVIRONMENT:
Spa and Movement Studio
Job involves working:
under variable temperature conditions (or extreme heat or cold).under variable noise levels.outdoors/indoors.around fumes and/or odor hazards.around chemicals.

KEY RELATIONSHIPS:
Internal: Staff in Spa, Grounds, Food and Beverage, Rooms, Laundry, Housekeeping, Accounting, Engineering, Sales & Marketing, General Manager.

External: Hotel guests/visitors, Spa members, vendors.

QUALIFICATIONS

Essential:
High school graduate. _3+_ years __spa__ experience. Fluency in English both verbal and non-verbal. Provide legible communication and directions. Compute basic mathematical calculations (add, subtract, multiply and divide numbers). Ability to:
perform job functions with attention to detail, speed and accuracy.prioritize, organize and follow up.be a clear thinker, remaining calm and resolving problems using good judgment.follow directions thoroughly.understand guest's service needs.work cohesively with co-workers as part of a team.work with minimal supervision.maintain confidentiality of guest information and pertinent hotel data.

Desirable:
College degree. Current certification as a Massage Therapist or Skin Care Esthetician. __3__ years experience as a Massage Therapist, Nail Technician, or Skin Care Esthetician. Experience with computers, calculators, or word processors. Ability to input and access information in the property management system/point of sale system/computers. Experience in Hospitality Industry in similar position. Previous guest relations training Certification in CPR. Fluency in a second language, preferably Spanish.

PHYSICAL ABILITIES

Essential:
1. Exert physical effort in transporting boxes (30 pounds) to spa.
2. Endure various physical movements throughout the work areas.
3. Reach 6 feet.
4. Remain in stationary position for 4 hours throughout work shift.
5. Satisfactorily communicate with guests, management, and co-workers to their understanding.

Desirable:

ESSENTIAL JOB FUNCTIONS

Maintain complete knowledge of and comply with all departmental policies/service procedures/standards. Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended. Maintain complete knowledge of spa budget and act accordingly to create a profitable business. Maintain accurate daily and monthly reports. Anticipate guests' needs, respond promptly and acknowledge all guests, however busy and whatever time of day. Always maintain positive guest relations. Resolve guest complaints, ensuring guest satisfaction. Supervise employees; interviews, review schedules, train, develop, mentor, coach & counsel, conduct performance reviews, resolve problems, provide open communication and recommend Positive Discipline Procedures and termination as appropriate. Supervise the daily operations of the spa to comply with Standard Operating Procedures and safety regulations. Ensure an optimal level of quality service and hospitality are provided to guests. Coordinate and supervise the activities of team members. Provide information and assist employees and foster healthy positive employee relations. Develop Business Plan and Department Budget; Grow Revenue, Control Expenses, Be Profitable! Monitor and maintain cleanliness, sanitation, and organization of assigned work areas. Maintain complete knowledge of property management system and manual procedures. Ensure spa staff's payroll is prompt and accurate. Ensure vendors are paid promptly. Ensure staff maintains computer security. Maintain Log Book/Memo Board Maintain notes and guest history in property management system. Maintain communications with spa staff and other departments. Anticipate and prepare for daily/weekly business needs. Inspect reception desk area. Inspect spa. Ensure spa staff is knowledgeable on all pertinent spa and hotel information. Assist spa desk staff as needed. Ensure staff adheres to cash bank procedures. Check posting of charges. Monitor reservations procedures. Monitor VIPs. Monitors wait lists. Research disputed charges. Monitor the spa for undesirable visitors. Maintain and adhere to OSHA/MSDS regulations. Ensure staff's certification cards are kept current. Be familiar with and set up as needed hotel/spa packages, promotions, prices and rates. Maintain filing system. Maintain storeroom pars and monitor requisitions. Sign out employees. Close out end of shift.

SECONDARY JOB FUNCTIONS

Assist with other Spa job functions as assigned. Document maintenance needs on work orders and submit to Engineering.

STANDARD SPECIFICATIONS

Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves, other employees or guests.

A review of this description has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and requirements are essential job functions.

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor.

This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship.

What are we looking for?

Benchmark Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.

The Spa Director plans and manages the Spa to achieve customer (guest employee & owner) satisfaction and quality services while meeting/exceeding financial goals. The position is responsible for short and long term planning and day-to-day operations of the Spa. Partners with the Director of Finance Director of Sales & Marketing and General Manager to develop and recommend the budget marketing plans and objectives and manages within those approved plans.

Exempt managers must customarily and regular direct the work of at least 3 full-time associates or their equivalents. Primary duties must consist of administrative executive or professional tasks more than 50 percent of the time and job duties must also involve the use of discretion and independent judgement more than 50 percent of the time.
QUALIFICATIONS:

+ A four-year college degree or equivalent.

+ Three to five years of employment in a related position.

+ Must be able to convey information and ideas clearly.

+ Must be able to evaluate and select among alternative courses of action quickly and accurately.

+ Must work well in stressful high pressure situations.

+ Must maintain composure and objectivity under pressure.

RESPONSIBILITIES:

+ Approach all encounters with guests and Associates in a friendly service oriented manner.

+ Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling which will vary according to the needs of the hotel.

+ Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working.

+ Comply at all times with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations.

+ With Human Resources and Accounting Support control staffing levels and compensation programs through strategic planning and market analysis.

+ Proactively develop recruitment strategies and activate at appropriate time.

+ Facilitate and organize Monthly Spa Meetings

+ Manage direct reports who oversee all customer services and technical staff. Hold weekly one-on-ones to advise on decision making.

+ Develop implement and maintain operational procedures for company with guidance from General Manager. Ensure direct reports communicate and follow-through on necessary objectives. Systems design and re-design to help assure operating consistency and efficiency.

+ Track & assess managerial and technical staff schedules and vacation time to maximize service sales based on time of year.

+ Responsible for “internal marketingâ€_; expand existing customer base generate referral business.

+ Monitor all spa related advertising and promotional activities to determine if results warrant continuance.

+ Develop and manage group sales and bridal marketing programs for the spa to increase this area of business. Participate in trade shows community events and business partnership outreach.

+ Provides needs-assessment of training items related to customer service and retail sales and develop programs to increase performance.

+ Responsible for meeting budgeted profit goals; sets revenue and spending budgets for the Spa with the assistance of the Director of Finance and General Manager.

+ Manage vendor relationships to ensure value purchasing and appropriate supply levels.

+ Effectively manage Spa payroll departmental checkbook and prepare financial and managerial reports as required.

+ Follow lost and found procedures in an efficient a timely manner.

+ Responsible for the achievement of departmental objectives and goals.

+ Maintain open communication with other departments.

+ Attend meetings as necessary.

+ Promote teamwork Associate motivation and morale.

+ Remain mindful of energy conservation.

+ Follow all safety and security regulations.

+ Maintain the confidentiality of the Hotel and its guests.

+ At all times adhere to the policies and procedures of Aimbridge Hospitality

+ Uphold Hotel's commitment to superior service and hospitality

+ Practice safe work habits to ensure safety to guests fellow Associates and self.

+ Handle all guest requests in a friendly efficient and courteous manner.

+ Be familiar with Aimbridge Hospitality policies and house rules.

+ Associates must at all times be attentive friendly helpful and courteous to all guests managers and other Associates.

+ Perform special projects and other responsibilities as assigned.

+ Participate in task forces and committees as requested.

+ Travel is required for meetings training conferences and task forces.

Perched atop the cliffs of Dana Point overlooking the Pacific Ocean, Laguna Cliffs Resort & Spa features 2 year-round heated swimming pools that offer child-friendly zones. This resort features a restaurant and full-service spa, as well as an indoor/outdoor lounge. Beach and harbor access is just 1,500 feet away.

Each contemporary guest room at Laguna Cliffs Marriott Resort provides a flat-screen TV and a Bluetooh compatible Tivoli radio. Guest rooms include a coffee machine and plush robes. Ocean view rooms are available.

As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in 49 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality.

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

+ Now offering Daily Pay! Ask your Recruiter for more details

+ Medical, Dental, and Vision Coverage

+ Short-Term and Long-Term Disability Income

+ Term Life and AD&D Insurance

+ Paid Time Off

+ Employee Assistance Program

+ 401k Retirement Plan


Full-Time/Part-Time: Full-Time

Street: 25135 Park Lantern