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Spa manager/esthetician skills for your resume and career

Updated January 8, 2025

4 min read

Below we've compiled a list of the most critical spa manager/esthetician skills. We ranked the top skills for spa managers/esthetician based on the percentage of resumes they appeared on. For example, 14.0% of spa manager/esthetician resumes contained customer service as a skill. Continue reading to find out what skills a spa manager/esthetician needs to be successful in the workplace.

15 spa manager/esthetician skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how spa managers/esthetician use customer service:

Demonstrated and reinforced excellent customer service to promote a positive customer orientation in the salon and ensure efficient, quality service.
Motivated employees to deliver exceptional customer service and to uphold company goals.

2. Payroll

Payroll is the sum of all the compensation that an organization has to pay to employees at a specified time. Payroll is managed by the finance or HR department while small business owners may handle it themselves. Payroll isn't fixed as it varies every month due to sick leaves, overtime, etc.

Here's how spa managers/esthetician use payroll:

Scheduled effectively to manage payroll costs and ensured staff productivity was attained.
Processed employee semi-monthly payroll; created tax documents for employees and accountants.

3. Front Desk

Here's how spa managers/esthetician use front desk:

Make all appointments, reminder calls, answering all incoming emails for the Spa, and front desk receptionist duties.
Front Desk manager with duties such as greeting clients, transactions, scheduling staff, confirming appointments and product inventory.

4. Skin Care Products

Here's how spa managers/esthetician use skin care products:

Retail clerk selling skin care products, spa services and accessories.
Recommended, marketed and sold skin care products.

5. Laser Treatments

Here's how spa managers/esthetician use laser treatments:

Trained estheticians for laser treatments, microdermabrasion and chemical peels.
Performed laser treatments and clinical skincare procedures.

6. Laser Hair Removal

Here's how spa managers/esthetician use laser hair removal:

Work with Cynosure Laser performing various laser procedures from laser hair removal to skin rejuvenation.
Perform facials, laser hair removal, broken capillaries and laser facials.

7. Body Treatments

Body treatments refers to a series of non-medical or holistic services aimed at benefiting an individual's wellbeing. These treatments are often found at massage parlors and spas and are used to relax an individual to better the person's physical, mental, and emotional health. This may include a soaking bath, a full body massage, acupuncture, and many others.

Here's how spa managers/esthetician use body treatments:

Provided skin care consultations, performed face and body treatments, hair removal, lash and brow tinting and airbrush tanning.
Performed services such as facials, body treatments, spray tanning, makeup artistry, waxing, massage and reflexology.

8. Spa Services

Spa Services are beautification and relaxation services including manicures, massages, and other body treatments. Depending on the spa, these services may include aromatherapy, reflexology, and reiki (a form of energy healing). All spas strive to improve a client's health, both physical and mental, through relaxation and stress release; however, these health services are often not medical treatments.

Here's how spa managers/esthetician use spa services:

Performed clinical spa services and organized business management.
Provide a variety of upscale spa services, such as waxing, customized facials, skincare and makeup daily make overs.

9. Retail Sales

Retail sales are the method to track consumer demand for finished goods by assessing the purchases of durable and non-durable products over a definite period. Data on retail sales is accumulated monthly by the U.S. Bureau of the Census.

Here's how spa managers/esthetician use retail sales:

Inform guests of appropriate products available to increase retail sales.
Top retail salesperson in entire salon & spa for 2012

10. Product Sales

Product sales refers to sales metrics surrounding a specific product or offering from an organization.

Here's how spa managers/esthetician use product sales:

Recommended/suggested product purchases to customers to maximize product sales and ensured they are using the right product for their hair type/style.
Manage product sales and services while hitting individual goals as well as holding the staff accountable for hitting the store goal.

11. Product Knowledge

Product knowledge is the skill of having better information and knowledge about the product you are selling. Product knowledge is essential for the employees of the companies so they can communicate and inform the customers about the product. Having great product knowledge is essential for a better sales pitch and to give the customer a better and complete idea of the product that will influence him to buy the product eventually.

Here's how spa managers/esthetician use product knowledge:

Educated new employees on makeup application techniques and product knowledge.
Master Anastasia technique and product knowledge.

12. Scheduling Appointments

Scheduling appointments is the practice of finding a free slot with the person(s) you want to meet. The process of scheduling appointments involves finding mutually free time, negotiating follow-ups, sending reminders, and creating new appointments. Scheduling appointments is important to ensure that the timings of consecutive meetings do not clash with each other.

Here's how spa managers/esthetician use scheduling appointments:

Handled numerous administrative functions to support company efforts, including answering phones, completing data entry and scheduling appointments.
Open, closing salon & spa, data entry, scheduling and re-scheduling appointments.

13. Product Inventory

Here's how spa managers/esthetician use product inventory:

Schedule and organize clients & paper work, process payments and manage product inventory.
Carried out administrative tasks, including product inventory checks, charting, and consultations.

14. Client Retention

Here's how spa managers/esthetician use client retention:

Implemented spa and treatment protocols establishing spa credibility thereby increasing client retention by 46% in 4 months.
Launched customer service initiative resulting in new client retention levels above company benchmark for entire tenure.

15. Retail Products

Retail products are products purchased in somewhat larger quantities to be resolved in smaller quantities. It is products packaged for consumption, distributed, and sold at retail price.

Here's how spa managers/esthetician use retail products:

Handled order placement for retail products.
Manage all inventory and Retail products Implementing policies and procedures that are in compliance with FL.

What skills help Spa Managers/Esthetician find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

List of spa manager/esthetician skills to add to your resume

The most important skills for a spa manager/esthetician resume and required skills for a spa manager/esthetician to have include:

Customer Service
Payroll
Front Desk
Skin Care Products
Laser Treatments
Laser Hair Removal
Body Treatments
Spa Services
Retail Sales
Product Sales
Product Knowledge

Scheduling Appointments
Product Inventory
Client Retention
Retail Products
Facial Treatments
Inventory Control
Spa Operations
Chemical Peels
Body Wraps
Staff Training
Bank Deposits

Medical Spa
Customer Inquiries
Event Planning
Product Line
Skin Types
Sales Reports
Customer Relations
Education Classes
Human Resources

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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