Spa Manager/Esthetician Skills

• Demonstrated and reinforced excellent customer service to promote a positive customer orientation in the salon and ensure efficient, quality service.
• Motivated employees to deliver exceptional customer service and to uphold company goals.
• Ensured exceptional customer service provided to client.
• Provided warm friendly customer service for passengers on tight schedules; advised clients on procedures offered.
• Scored 100% on Customer Service Satisfaction Survey by Secret Shopper for airport concessions.
• Implemented new business systems for Client Relationship Management and world class customer service.
• Provide consistent high standards of customer service by greeting and assisting customers.
• Managed inventory, hiring, training, customer service, and marketing.
• Provided daily oversight for all customer service and client interactions.
• Provide excellent customer service and exceed sale goals.
• Managed customer service issues; performed treatments.
• Defined strategy, make business plan and provide excellent customer services in an efficient manner.
• Provided outstanding customer service, held highest sales quota.
• Master Esthetician Customer Service Trained individuals on protocols Chemical Peels Microdermabrasion

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• Work with Cynosure Laser performing various laser procedures from laser hair removal to skin rejuvenation.
• Perform facials, laser hair removal, broken capillaries and laser facials.
• Performed daily, laser hair removal using a Cutera laser.
• Body wraps, hair removal, microdermabrasion .
• Performed laser hair removal treatments and different skin rejuvenation treatments2.
• Consult with and determine the needs of clients interested in laser hair removal and non-invasive skin tightening treatments.

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• Scheduled effectively to manage payroll costs and ensured staff productivity was attained.
• Processed employee semi-monthly payroll; created tax documents for employees and accountants.
• Oversee day to day operations, inventory retail products and payroll.
• Used Quick Books to track expenses, payroll and taxes.
• Audited biweekly payroll and prepare the payroll journal.
• Transmitted biweekly payroll to an outside vendor.
• Handled payroll and all of the financial aspects of the salon daily business functions.
• Perform all esthetic procedures/Facials/Makeup/Waxing/Lashes * Manage front desk and back bar/appointments/phones *Assist in payroll, scheduling, marketing and promoting salon

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• Provided skin care consultations, performed face and body treatments, hair removal, lash and brow tinting and airbrush tanning.
• Scheduled appointments, consulted with clients and performed various skin care services, maintained and ordered adequate supplies.
• Provided a wide range of skin care services, micro-current, meridian massage treatments, and makeup application.
• Maintain and improve the skin care and beauty regimens of the client, with a delivery of professionalism.
• Provide skin care including massage, body treatment, hair removal, make-up and facial applications.
• Assisted in opening the spa, maintaining product stock and managing the skin care department.
• Directed daily spa salon operations and performed wide variety of personal and skin care services.
• Provide customized facial treatments and retail skin care regimens for clients from teen to maturity.
• Develop and select skin care regimens specific to the clients' individual well being.
• Skin care services included Eminence facials, retailing services, and spa packages.
• Certified training in Physicians Choice of Arizona skin care and chemical peels.
• Achieved high customer satisfaction for skin care and massage services performed.
• Retail clerk selling skin care products, spa services and accessories.
• Preformed all skin care, waxing, and spray tanning services.
• Skin care analysis and all services related to skin care.
• Make recommendations to the clients according to their skin care requirements
• Recommended, marketed and sold skin care products.
• Ranked as Top Seller for skin care products.
• Managed inventory and purchased skin care product lines.
• Managed the skin care shop.

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• Ensured that front office operated at optimum efficiency.
• Hired as Front Office Coordinator and promoted within 6 months to Sales Director meeting or exceeding all sales goals.
• Trained staff on new computer software and all aspects of making front office run efficiently.
• Maintain upkeep of the front office and update ads for in the office and out of the office use.
• Supervised a staff of 8 employees in the absence of the Front Office Manager, including resolving customer concerns.
• Filled in at front office for guest check in and outs as well as answering phones for booking appointments.

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• Performed clinical spa services and organized business management.
• Provide a variety of upscale spa services, such as waxing, customized facials, skincare and makeup daily make overs.
• Create contests and acquire rewards by trading spa services with locate businesses for prizes.
• Maximized spa revenue by performing spa services and maintaining client retention of 93%.
• Created a membership package for the regular client, provided skincare spa services
• Conducted spa services, facials, body wraps, and nail services.
• Trained staff and client base in new products and spa services.
• Complete knowledge of spa services performed and required laws and regulations.
• Provided marketing and promotion of spa services and products.
• Educated spa staff to administer spa services and treatments.
• Designed and furnished member only Trump Spa Facility.
• Provided all spa services including facials using Repechage products, body and facial waxing, Makeup applications, and relaxation massage
• Trained new staff on the range of spa services offered.Learned new techniques, including the complete chemical peel process.

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• Performed services such as facials, body treatments, spray tanning, makeup artistry, waxing, massage and reflexology.
• Performed back facials and body treatments utilizing mud, sugar and salt, plus body wraps.
• Back and body treatments, hand and foot reflexology, hard and soft waxing procedures
• Full body treatments such as waxing and body wraps are also provided.
• Performed high quality facials, peels, waxing, body treatments at high end spa in exclusive health and fitness center.
• Perform Facial services using Pevonia facial products, body treatments, face & body waxing * Store merchandising & promotions
• Eye treatments, glycolic and enzyme peels, Oxygenating treatments, body treatments and wraps of all kinds.
• Performed full range of facial and body treatments as primary lead aesthetician.

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• Full body waxing with hard and strip wax.
• Performed treatments and procedures including facial microdermabrasion and full body waxing.
• Skin Therapist: preformed facials, microzones, chemical peels, microdermabrasion, Dermaplaning, full body waxing, retail sales
• Performed full body waxing, a variety of facials, and worked special events (local races and corporate parties).
• Full body waxing, makeup applications and provide instruction on makeup application for staff and clients.
• Specialized in full body waxing, facials, make-up, and eyebrow and lash tinting.

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• Developed a Business Plan with Financial projections to guide the opening and daily operations of the spa.
• Ensured completion of daily operations of spa and the delegation of specific tasks.
• Performed daily operations involved with managing a fast-paced hair salon and spa.
• Managed daily operations of the spa - MS Office, P.O.S.
• Oversee and manage the daily operation of the clinic.
• Managed all daily operations of spa.
• Manage employees for daily operations.
• Led the daily operations, team and facility management at high-end day spas in Los Angeles.

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• Inform guests of appropriate products available to increase retail sales.
• Top retail salesperson in entire salon & spa for 2012
• Handled retail sales, including up-selling.
• Lead spa in skincare retail sales.
• Performed all duties of esthetician in her absence performing treatments and retail sales activities.
• Promoted salon-exclusive products to increase retail sales.

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• Purchased and introduced new uniform policy to maintain professional appearance for all staff members.
• Prepare and conduct salon meetings to enforce complete competency of current rules and regulations by all staff members.
• Supervised all staff members and coached each individual to provide accurate and professional service to all customers.
• Build weekly shift schedule for every employee, ensuring accurate number of staff members at appropriate times.
• Conduct or arrange for ongoing technical training and personal development classes for staff members.
• Trained staff members on database systems (Salon Pro and Millennium).

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• Handled numerous administrative functions to support company efforts, including answering phones, completing data entry and scheduling appointments.
• Open, closing salon & spa, data entry, scheduling and re-scheduling appointments.
• Assist customers with scheduling appointments, checking out, and also providing them with correct service and product knowledge.
• Provided client services and general reception duties; including scheduling appointments, answering phones, and general spa upkeep.
• Assisted doctor with any administrative support including filing, answering phone calls, scheduling appointments and replying to emails.
• Implemented new MindBody software system to manage retail and service pricing, staff coordination and appointment scheduling online and by phone.

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• Lead store trainings for a staff of 8-15 employees on current spa products, services, and sales goals.
• Developed highly empathetic client relationships and earned reputation for exceeding sales goals.
• Maintained excellent customer relations and repeatedly exceeded sales goals of in-store spa products.
• Briefed employees about the salon's success and announced monthly sales goals, Trained 5 new stylists and assistants.
• Surpass sales goals by building positive relationships with clients and recommending personal hair care packages.
• Contributed to daily sales goals by educating customers on products while listening to their needs.

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• Educated new employees on makeup application techniques and product knowledge.
• Master Anastasia technique and product knowledge.
• Educate guests on product knowledge.
• Oversee recruiting, hiring, training, scheduling, product knowledge of massage therapists, estheticians, and cosmetologist.
• Work with product vendors with new products, product knowledge and training,new client consultations.
• Gained product knowledge in Clinatone, Dermalogica, and Bioelements product lines and received training in Reflexology.

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• Recommended/suggested product purchases to customers to maximize product sales and ensured they are using the right product for their hair type/style.
• Manage product sales and services while hitting individual goals as well as holding the staff accountable for hitting the store goal.
• Created employee weekly/monthly goals for client retention and product sales, and followed up accordingly.
• Performed facials, waxing, brow and lash tinting, and product sales.
• Developed promotions to increase spa package and product sales.
• Managed retail store and inventory including daily reconciliation of product sales.

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• Utilized excellent interpersonal skills and ability to interface with customers to develop a client base.
• Packaged the full complement of my industry experience, knowledge and skills to provide mobile services to an upscale client base.
• Follow up with new clients assuring they are satisfied with their service.
• Prospected to attain new clients while maintaining relationships with existing clients.
• Generated new clients by implementing effective networking and content marketing strategies.
• Maintained a consistent relationship with all client bases and ensured their satisfaction so they would return for service.

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