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Below we've compiled a list of the most important skills for a Spa Manager/Esthetician. We ranked the top skills based on the percentage of Spa Manager/Esthetician resumes they appeared on. For example, 12.2% of Spa Manager/Esthetician resumes contained Customer Service as a skill. Let's find out what skills a Spa Manager/Esthetician actually needs in order to be successful in the workplace.

15 Essential Spa Manager/Esthetician Skills For Your Resume And Career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how customer service is used on spa manager/esthetician resumes:
  • Demonstrated and reinforced excellent customer service to promote a positive customer orientation in the salon and ensure efficient, quality service.
  • Motivated employees to deliver exceptional customer service and to uphold company goals.
  • Ensured exceptional customer service provided to client.
  • Provided warm friendly customer service for passengers on tight schedules; advised clients on procedures offered.
  • Scored 100% on Customer Service Satisfaction Survey by Secret Shopper for airport concessions.

2. Laser Hair Removal

Here's how laser hair removal is used on spa manager/esthetician resumes:
  • Work with Cynosure Laser performing various laser procedures from laser hair removal to skin rejuvenation.
  • Perform facials, laser hair removal, broken capillaries and laser facials.
  • Performed daily, laser hair removal using a Cutera laser.
  • Body wraps, hair removal, microdermabrasion .
  • Performed laser hair removal treatments and different skin rejuvenation treatments2.

3. Payroll

Payroll is the sum of all the compensation that an organization has to pay to employees at a specified time. Payroll is managed by the finance or HR department while small business owners may handle it themselves. Payroll isn't fixed as it varies every month due to sick leaves, overtime, etc.

Here's how payroll is used on spa manager/esthetician resumes:
  • Scheduled effectively to manage payroll costs and ensured staff productivity was attained.
  • Processed employee semi-monthly payroll; created tax documents for employees and accountants.
  • Oversee day to day operations, inventory retail products and payroll.
  • Used Quick Books to track expenses, payroll and taxes.
  • Audited biweekly payroll and prepare the payroll journal.

And if you’re looking for a job, here are the five top employers hiring now:

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  4. Bliss Jobs (2)
  5. Ulta Beauty Jobs (1)

4. Skin Care

Skin care is a routine daily procedure of cleansing, massaging, and/or moisturizing of the skin to enhance its appearance and alleviate skin conditions. It is also the treatment of wound healing, radiation therapy and some medications especially the face or hands. Skin care includes nutrition, avoiding excessive sun exposure, and using emollients properly.

Here's how skin care is used on spa manager/esthetician resumes:
  • Provided skin care consultations, performed face and body treatments, hair removal, lash and brow tinting and airbrush tanning.
  • Scheduled appointments, consulted with clients and performed various skin care services, maintained and ordered adequate supplies.
  • Provided a wide range of skin care services, micro-current, meridian massage treatments, and makeup application.
  • Maintain and improve the skin care and beauty regimens of the client, with a delivery of professionalism.
  • Provide skin care including massage, body treatment, hair removal, make-up and facial applications.

5. Front Office

Here's how front office is used on spa manager/esthetician resumes:
  • Ensured that front office operated at optimum efficiency.
  • Hired as Front Office Coordinator and promoted within 6 months to Sales Director meeting or exceeding all sales goals.
  • Trained staff on new computer software and all aspects of making front office run efficiently.
  • Maintain upkeep of the front office and update ads for in the office and out of the office use.
  • Supervised a staff of 8 employees in the absence of the Front Office Manager, including resolving customer concerns.

6. Spa Services

Spa Services are beautification and relaxation services including manicures, massages, and other body treatments. Depending on the spa, these services may include aromatherapy, reflexology, and reiki (a form of energy healing). All spas strive to improve a client's health, both physical and mental, through relaxation and stress release; however, these health services are often not medical treatments.

Here's how spa services is used on spa manager/esthetician resumes:
  • Performed clinical spa services and organized business management.
  • Provide a variety of upscale spa services, such as waxing, customized facials, skincare and makeup daily make overs.
  • Create contests and acquire rewards by trading spa services with locate businesses for prizes.
  • Maximized spa revenue by performing spa services and maintaining client retention of 93%.
  • Created a membership package for the regular client, provided skincare spa services

7. Body Treatments

Body treatments refers to a series of non-medical or holistic services aimed at benefiting an individual's wellbeing. These treatments are often found at massage parlors and spas and are used to relax an individual to better the person's physical, mental, and emotional health. This may include a soaking bath, a full body massage, acupuncture, and many others.

Here's how body treatments is used on spa manager/esthetician resumes:
  • Performed services such as facials, body treatments, spray tanning, makeup artistry, waxing, massage and reflexology.
  • Performed back facials and body treatments utilizing mud, sugar and salt, plus body wraps.
  • Back and body treatments, hand and foot reflexology, hard and soft waxing procedures
  • Full body treatments such as waxing and body wraps are also provided.
  • Performed high quality facials, peels, waxing, body treatments at high end spa in exclusive health and fitness center.

8. Full Body

Here's how full body is used on spa manager/esthetician resumes:
  • Full body waxing with hard and strip wax.
  • Performed treatments and procedures including facial microdermabrasion and full body waxing.
  • Skin Therapist: preformed facials, microzones, chemical peels, microdermabrasion, Dermaplaning, full body waxing, retail sales
  • Performed full body waxing, a variety of facials, and worked special events (local races and corporate parties).
  • Full body waxing, makeup applications and provide instruction on makeup application for staff and clients.

9. Daily Operations

Day-to-day operations or daily operations are the routine activities within a business setting, that are directed towards generating ample revenue to generate profit that eventually helps in increasing the value of a company or an organization.

Here's how daily operations is used on spa manager/esthetician resumes:
  • Developed a Business Plan with Financial projections to guide the opening and daily operations of the spa.
  • Ensured completion of daily operations of spa and the delegation of specific tasks.
  • Performed daily operations involved with managing a fast-paced hair salon and spa.
  • Managed daily operations of the spa - MS Office, P.O.S.
  • Oversee and manage the daily operation of the clinic.

10. Retail Sales

Retail sales are the method to track consumer demand for finished goods by assessing the purchases of durable and non-durable products over a definite period. Data on retail sales is accumulated monthly by the U.S. Bureau of the Census.

Here's how retail sales is used on spa manager/esthetician resumes:
  • Inform guests of appropriate products available to increase retail sales.
  • Top retail salesperson in entire salon & spa for 2012
  • Handled retail sales, including up-selling.
  • Lead spa in skincare retail sales.
  • Performed all duties of esthetician in her absence performing treatments and retail sales activities.

11. Staff Members

Here's how staff members is used on spa manager/esthetician resumes:
  • Purchased and introduced new uniform policy to maintain professional appearance for all staff members.
  • Prepare and conduct salon meetings to enforce complete competency of current rules and regulations by all staff members.
  • Supervised all staff members and coached each individual to provide accurate and professional service to all customers.
  • Build weekly shift schedule for every employee, ensuring accurate number of staff members at appropriate times.
  • Conduct or arrange for ongoing technical training and personal development classes for staff members.

12. Scheduling Appointments

Scheduling appointments is the practice of finding a free slot with the person(s) you want to meet. The process of scheduling appointments involves finding mutually free time, negotiating follow-ups, sending reminders, and creating new appointments. Scheduling appointments is important to ensure that the timings of consecutive meetings do not clash with each other.

Here's how scheduling appointments is used on spa manager/esthetician resumes:
  • Handled numerous administrative functions to support company efforts, including answering phones, completing data entry and scheduling appointments.
  • Open, closing salon & spa, data entry, scheduling and re-scheduling appointments.
  • Assist customers with scheduling appointments, checking out, and also providing them with correct service and product knowledge.
  • Provided client services and general reception duties; including scheduling appointments, answering phones, and general spa upkeep.
  • Assisted doctor with any administrative support including filing, answering phone calls, scheduling appointments and replying to emails.

13. Sales Goals

Sales goals are a set of objectives and goals to achieve which are set for the sales team to encourage them and to make profits for the company. Sales goals that can be achieved are bound to time and are relevant to the company, help majorly in motivating the workers to achieve them, and are amazing for the company revenue as well.

Here's how sales goals is used on spa manager/esthetician resumes:
  • Lead store trainings for a staff of 8-15 employees on current spa products, services, and sales goals.
  • Developed highly empathetic client relationships and earned reputation for exceeding sales goals.
  • Maintained excellent customer relations and repeatedly exceeded sales goals of in-store spa products.
  • Briefed employees about the salon's success and announced monthly sales goals, Trained 5 new stylists and assistants.
  • Surpass sales goals by building positive relationships with clients and recommending personal hair care packages.

14. Product Knowledge

Product knowledge is the skill of having better information and knowledge about the product you are selling. Product knowledge is essential for the employees of the companies so they can communicate and inform the customers about the product. Having great product knowledge is essential for a better sales pitch and to give the customer a better and complete idea of the product that will influence him to buy the product eventually.

Here's how product knowledge is used on spa manager/esthetician resumes:
  • Educated new employees on makeup application techniques and product knowledge.
  • Master Anastasia technique and product knowledge.
  • Educate guests on product knowledge.
  • Oversee recruiting, hiring, training, scheduling, product knowledge of massage therapists, estheticians, and cosmetologist.
  • Work with product vendors with new products, product knowledge and training,new client consultations.

15. Product Sales

Product sales refers to sales metrics surrounding a specific product or offering from an organization.

Here's how product sales is used on spa manager/esthetician resumes:
  • Recommended/suggested product purchases to customers to maximize product sales and ensured they are using the right product for their hair type/style.
  • Manage product sales and services while hitting individual goals as well as holding the staff accountable for hitting the store goal.
  • Created employee weekly/monthly goals for client retention and product sales, and followed up accordingly.
  • Performed facials, waxing, brow and lash tinting, and product sales.
  • Developed promotions to increase spa package and product sales.
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The eight most common skills based on Spa Manager/Esthetician resumes in 2022.

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List Of Skills To Add To Your Spa Manager/Esthetician Resume

According to recent trends, the most relevant Spa Manager/Esthetician Resume Keywords for your resume are:

  • Customer Service
  • Laser Hair Removal
  • Payroll
  • Skin Care
  • Front Office
  • Spa Services
  • Body Treatments
  • Full Body
  • Daily Operations
  • Retail Sales
  • Staff Members
  • Scheduling Appointments
  • Sales Goals
  • Product Knowledge
  • Product Sales
  • New Clients
  • Retail Products
  • Product Inventory
  • Client Service
  • Facials
  • Inventory Control
  • Chemical Peels
  • Financial Goals
  • Staff Training
  • Bank Deposits
  • Communication
  • Special Events
  • Product Line
  • Client Records
  • Inventory Levels

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Online Courses For Spa Manager/Estheticians

One of the best ways to acquire the skills needed to be a Spa Manager/Esthetician is to take an online course. We've identified some online courses from Udemy and Coursera that will help you advance in your career. Since Spa Managers/Esthetician benefit from having skills like Customer Service, Laser Hair Removal, and Payroll, we found courses that will help you improve these skills.

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Luxury Spa Facial Certificate Course- A Step by Step Guide
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Isla Verde Spa Hot Stones Massage Certificate Course (4 CEU)
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Learn Exactly How to Do Our Famous Hot Stones Massage Sequence Used in Our Award Winning Isla Verde Massage Spa...

Isla Verde Spa Relaxation Massage Certificate Course
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This is a Complete Massage Course That Will Teach You Everything That You Need to Know to Give Amazing Massages...

Natural Products Entrepreneurship: Herbalism, Skincare, Spa+
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Start your own natural products company selling natural remedies, herbal medicine, skin care, spa products and more...

Customer Service Mastery: Delight Every Customer
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Master Customer Service using this practical customer care course...

SAP Customer Service (CS/SM) - Service Management module
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Real World SAP CS and SD, Repair Orders, Service Orders, Service Contracts...

Product Management Fundamentals
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Case-based practical course on product management to build strong foundations in product concepts, process & frameworks...

Service Desk and ITIL Fundamentals
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Customer Service
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How to Approach New Customers and Maintain Existing Ones...

Customer Service, Customer Support, And Customer Experience
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Customer service, customer support, and customer experience training. Loyal clients through world-class customer service...

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Have you ever wondered about the right methods to improve productivity, configure your supply chain or address the demand on hand? In recent years, businesses have strived to improve productivity and quality, reduce costs and delivery times, and embrace flexibility and innovation. These strategies are part of the Operations Management (OM) activities that service and manufacturing organizations engage in. Operations Management helps you to understand the role of OM in a firm and to develop...

Professional Cupping Therapy Massage Certificate Course
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Learn Cupping Therapy Massage Today to Treat Your Own Pains, Your Friends, Family Or Massage Clients Effortlessly!...

Supercharge Your Sales with Body Language
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[2022] Customer Service 2.0: Learn Digital Customer Service
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Brilliant Customer Service: How to Impress your Customers!
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Enhance your customer support and truly differentiate yourself from your competition!...

Customer Service Success: Take Your Skills to the Next Level
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Excel at customer relationship management Improve your soft skills Create positive experiences to wow your customers...

Great Product Manager: Product Management by Microsoft's PM
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Become a Great Product Manager! Land your dream job with Microsoft's Senior Product Manager. Free CV review included!...

Product Management 101
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Massage Therapy
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For you and your team to be successful in providing great customer service, start by putting your customer first...

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Most Common Skills For Spa Manager/Estheticians

RankSpa Manager/Esthetician SkillPercentage of Spa Manager/Estheticians
1Customer Service12.2%
2Laser Hair Removal10.5%
3Payroll8.8%
4Skin Care8.3%
5Front Office7.4%
6Spa Services6%
7Body Treatments5.9%
8Full Body4.1%
9Daily Operations4.1%
10Retail Sales2.9%
11Staff Members2.7%
12Scheduling Appointments2.5%
13Sales Goals2.5%
14Product Knowledge2.5%
15Product Sales2.5%
16New Clients2.2%
17Retail Products1.6%
18Product Inventory1.6%
19Client Service1.6%
20Facials1.6%
21Inventory Control1.3%
22Chemical Peels1.2%
23Financial Goals0.9%
24Staff Training0.9%
25Bank Deposits0.8%
26Communication0.8%
27Special Events0.8%
28Product Line0.6%
29Client Records0.6%
30Inventory Levels0.6%

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