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Top Spa Manager/Esthetician Skills

Below we've compiled a list of the most important skills for a spa manager/esthetician. We ranked the top skills based on the percentage of spa manager/esthetician resumes they appeared on. For example, 12.2% of spa manager/esthetician resumes contained customer service as a skill. Let's find out what skills a spa manager/esthetician actually needs in order to be successful in the workplace.

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The six most common skills found on Spa Manager/Esthetician resumes in 2020. Read below to see the full list.

1. Customer Service

high Demand

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how Customer Service is used in Spa Manager/Esthetician jobs:
  • Demonstrated and reinforced excellent customer service to promote a positive customer orientation in the salon and ensure efficient, quality service.
  • Motivated employees to deliver exceptional customer service and to uphold company goals.
  • Ensured exceptional customer service provided to client.
  • Provided warm friendly customer service for passengers on tight schedules; advised clients on procedures offered.
  • Scored 100% on Customer Service Satisfaction Survey by Secret Shopper for airport concessions.
  • Implemented new business systems for Client Relationship Management and world class customer service.
  • Provide consistent high standards of customer service by greeting and assisting customers.
  • Managed inventory, hiring, training, customer service, and marketing.
  • Provided daily oversight for all customer service and client interactions.
  • Provide excellent customer service and exceed sale goals.
  • Managed customer service issues; performed treatments.
  • Defined strategy, make business plan and provide excellent customer services in an efficient manner.
  • Provided outstanding customer service, held highest sales quota.
  • Master Esthetician Customer Service Trained individuals on protocols Chemical Peels Microdermabrasion

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2. Laser Hair Removal

high Demand

Here's how Laser Hair Removal is used in Spa Manager/Esthetician jobs:
  • Work with Cynosure Laser performing various laser procedures from laser hair removal to skin rejuvenation.
  • Perform facials, laser hair removal, broken capillaries and laser facials.
  • Performed daily, laser hair removal using a Cutera laser.
  • Body wraps, hair removal, microdermabrasion .
  • Performed laser hair removal treatments and different skin rejuvenation treatments2.
  • Consult with and determine the needs of clients interested in laser hair removal and non-invasive skin tightening treatments.

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3. Payroll

high Demand

Payroll is the sum of all the compensation that an organization has to pay to employees at a specified time. Payroll is managed by the finance or HR department while small business owners may handle it themselves. Payroll isn't fixed as it varies every month due to sick leaves, overtime, etc.

Here's how Payroll is used in Spa Manager/Esthetician jobs:
  • Scheduled effectively to manage payroll costs and ensured staff productivity was attained.
  • Processed employee semi-monthly payroll; created tax documents for employees and accountants.
  • Oversee day to day operations, inventory retail products and payroll.
  • Used Quick Books to track expenses, payroll and taxes.
  • Audited biweekly payroll and prepare the payroll journal.
  • Transmitted biweekly payroll to an outside vendor.
  • Handled payroll and all of the financial aspects of the salon daily business functions.
  • Perform all esthetic procedures/Facials/Makeup/Waxing/Lashes * Manage front desk and back bar/appointments/phones *Assist in payroll, scheduling, marketing and promoting salon

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4. Skin Care

high Demand

Here's how Skin Care is used in Spa Manager/Esthetician jobs:
  • Provided skin care consultations, performed face and body treatments, hair removal, lash and brow tinting and airbrush tanning.
  • Scheduled appointments, consulted with clients and performed various skin care services, maintained and ordered adequate supplies.
  • Provided a wide range of skin care services, micro-current, meridian massage treatments, and makeup application.
  • Maintain and improve the skin care and beauty regimens of the client, with a delivery of professionalism.
  • Provide skin care including massage, body treatment, hair removal, make-up and facial applications.
  • Assisted in opening the spa, maintaining product stock and managing the skin care department.
  • Directed daily spa salon operations and performed wide variety of personal and skin care services.
  • Provide customized facial treatments and retail skin care regimens for clients from teen to maturity.
  • Develop and select skin care regimens specific to the clients' individual well being.
  • Skin care services included Eminence facials, retailing services, and spa packages.
  • Certified training in Physicians Choice of Arizona skin care and chemical peels.
  • Achieved high customer satisfaction for skin care and massage services performed.
  • Retail clerk selling skin care products, spa services and accessories.
  • Preformed all skin care, waxing, and spray tanning services.
  • Skin care analysis and all services related to skin care.
  • Make recommendations to the clients according to their skin care requirements
  • Recommended, marketed and sold skin care products.
  • Ranked as Top Seller for skin care products.
  • Managed inventory and purchased skin care product lines.
  • Managed the skin care shop.

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5. Front Office

high Demand

Here's how Front Office is used in Spa Manager/Esthetician jobs:
  • Ensured that front office operated at optimum efficiency.
  • Hired as Front Office Coordinator and promoted within 6 months to Sales Director meeting or exceeding all sales goals.
  • Trained staff on new computer software and all aspects of making front office run efficiently.
  • Maintain upkeep of the front office and update ads for in the office and out of the office use.
  • Supervised a staff of 8 employees in the absence of the Front Office Manager, including resolving customer concerns.
  • Filled in at front office for guest check in and outs as well as answering phones for booking appointments.

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6. Spa Services

high Demand

Here's how Spa Services is used in Spa Manager/Esthetician jobs:
  • Performed clinical spa services and organized business management.
  • Provide a variety of upscale spa services, such as waxing, customized facials, skincare and makeup daily make overs.
  • Create contests and acquire rewards by trading spa services with locate businesses for prizes.
  • Maximized spa revenue by performing spa services and maintaining client retention of 93%.
  • Created a membership package for the regular client, provided skincare spa services
  • Conducted spa services, facials, body wraps, and nail services.
  • Trained staff and client base in new products and spa services.
  • Complete knowledge of spa services performed and required laws and regulations.
  • Provided marketing and promotion of spa services and products.
  • Educated spa staff to administer spa services and treatments.
  • Designed and furnished member only Trump Spa Facility.
  • Provided all spa services including facials using Repechage products, body and facial waxing, Makeup applications, and relaxation massage
  • Trained new staff on the range of spa services offered.Learned new techniques, including the complete chemical peel process.

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7. Body Treatments

high Demand

Here's how Body Treatments is used in Spa Manager/Esthetician jobs:
  • Performed services such as facials, body treatments, spray tanning, makeup artistry, waxing, massage and reflexology.
  • Performed back facials and body treatments utilizing mud, sugar and salt, plus body wraps.
  • Back and body treatments, hand and foot reflexology, hard and soft waxing procedures
  • Full body treatments such as waxing and body wraps are also provided.
  • Performed high quality facials, peels, waxing, body treatments at high end spa in exclusive health and fitness center.
  • Perform Facial services using Pevonia facial products, body treatments, face & body waxing * Store merchandising & promotions
  • Eye treatments, glycolic and enzyme peels, Oxygenating treatments, body treatments and wraps of all kinds.
  • Performed full range of facial and body treatments as primary lead aesthetician.

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8. Full Body

high Demand

Here's how Full Body is used in Spa Manager/Esthetician jobs:
  • Full body waxing with hard and strip wax.
  • Performed treatments and procedures including facial microdermabrasion and full body waxing.
  • Skin Therapist: preformed facials, microzones, chemical peels, microdermabrasion, Dermaplaning, full body waxing, retail sales
  • Performed full body waxing, a variety of facials, and worked special events (local races and corporate parties).
  • Full body waxing, makeup applications and provide instruction on makeup application for staff and clients.
  • Specialized in full body waxing, facials, make-up, and eyebrow and lash tinting.

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9. Daily Operations

average Demand

Day-to-day operations or daily operations are the routine activities within a business setting, that are directed towards generating ample revenue to generate profit that eventually helps in increasing the value of a company or an organization.

Here's how Daily Operations is used in Spa Manager/Esthetician jobs:
  • Developed a Business Plan with Financial projections to guide the opening and daily operations of the spa.
  • Ensured completion of daily operations of spa and the delegation of specific tasks.
  • Performed daily operations involved with managing a fast-paced hair salon and spa.
  • Managed daily operations of the spa - MS Office, P.O.S.
  • Oversee and manage the daily operation of the clinic.
  • Managed all daily operations of spa.
  • Manage employees for daily operations.
  • Led the daily operations, team and facility management at high-end day spas in Los Angeles.

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10. Retail Sales

average Demand

Retail sales are the method to track consumer demand for finished goods by assessing the purchases of durable and non-durable products over a definite period. Data on retail sales is accumulated monthly by the U.S. Bureau of the Census.

Here's how Retail Sales is used in Spa Manager/Esthetician jobs:
  • Inform guests of appropriate products available to increase retail sales.
  • Top retail salesperson in entire salon & spa for 2012
  • Handled retail sales, including up-selling.
  • Lead spa in skincare retail sales.
  • Performed all duties of esthetician in her absence performing treatments and retail sales activities.
  • Promoted salon-exclusive products to increase retail sales.

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11. Staff Members

average Demand

Here's how Staff Members is used in Spa Manager/Esthetician jobs:
  • Purchased and introduced new uniform policy to maintain professional appearance for all staff members.
  • Prepare and conduct salon meetings to enforce complete competency of current rules and regulations by all staff members.
  • Supervised all staff members and coached each individual to provide accurate and professional service to all customers.
  • Build weekly shift schedule for every employee, ensuring accurate number of staff members at appropriate times.
  • Conduct or arrange for ongoing technical training and personal development classes for staff members.
  • Trained staff members on database systems (Salon Pro and Millennium).

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12. Scheduling Appointments

average Demand

Scheduling appointments is the practice of finding a free slot with the person(s) you want to meet. The process of scheduling appointments involves finding mutually free time, negotiating follow-ups, sending reminders, and creating new appointments. Scheduling appointments is important to ensure that the timings of consecutive meetings do not clash with each other.

Here's how Scheduling Appointments is used in Spa Manager/Esthetician jobs:
  • Handled numerous administrative functions to support company efforts, including answering phones, completing data entry and scheduling appointments.
  • Open, closing salon & spa, data entry, scheduling and re-scheduling appointments.
  • Assist customers with scheduling appointments, checking out, and also providing them with correct service and product knowledge.
  • Provided client services and general reception duties; including scheduling appointments, answering phones, and general spa upkeep.
  • Assisted doctor with any administrative support including filing, answering phone calls, scheduling appointments and replying to emails.
  • Implemented new MindBody software system to manage retail and service pricing, staff coordination and appointment scheduling online and by phone.

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13. Sales Goals

average Demand

Sales goals are a set of objectives and goals to achieve which are set for the sales team to encourage them and to make profits for the company. Sales goals that can be achieved are bound to time and are relevant to the company, help majorly in motivating the workers to achieve them, and are amazing for the company revenue as well.

Here's how Sales Goals is used in Spa Manager/Esthetician jobs:
  • Lead store trainings for a staff of 8-15 employees on current spa products, services, and sales goals.
  • Developed highly empathetic client relationships and earned reputation for exceeding sales goals.
  • Maintained excellent customer relations and repeatedly exceeded sales goals of in-store spa products.
  • Briefed employees about the salon's success and announced monthly sales goals, Trained 5 new stylists and assistants.
  • Surpass sales goals by building positive relationships with clients and recommending personal hair care packages.
  • Contributed to daily sales goals by educating customers on products while listening to their needs.

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14. Product Knowledge

average Demand

Product knowledge is the skill of having better information and knowledge about the product you are selling. Product knowledge is essential for the employees of the companies so they can communicate and inform the customers about the product. Having great product knowledge is essential for a better sales pitch and to give the customer a better and complete idea of the product that will influence him to buy the product eventually.

Here's how Product Knowledge is used in Spa Manager/Esthetician jobs:
  • Educated new employees on makeup application techniques and product knowledge.
  • Master Anastasia technique and product knowledge.
  • Educate guests on product knowledge.
  • Oversee recruiting, hiring, training, scheduling, product knowledge of massage therapists, estheticians, and cosmetologist.
  • Work with product vendors with new products, product knowledge and training,new client consultations.
  • Gained product knowledge in Clinatone, Dermalogica, and Bioelements product lines and received training in Reflexology.

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15. Product Sales

average Demand

Product sales refers to sales metrics surrounding a specific product or offering from an organization.

Here's how Product Sales is used in Spa Manager/Esthetician jobs:
  • Recommended/suggested product purchases to customers to maximize product sales and ensured they are using the right product for their hair type/style.
  • Manage product sales and services while hitting individual goals as well as holding the staff accountable for hitting the store goal.
  • Created employee weekly/monthly goals for client retention and product sales, and followed up accordingly.
  • Performed facials, waxing, brow and lash tinting, and product sales.
  • Developed promotions to increase spa package and product sales.
  • Managed retail store and inventory including daily reconciliation of product sales.

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16. New Clients

average Demand

New clients are identified as a person or entity that has not yet availed of the goods or services of your company. A person who is not an existing client of your company falls under the definition of a new client. A company survives and thrives because of new clients, and there are several jobs designated in a company to find new clients. Marketing or advertisement may be the best ways to target and influence new clients to the company.

Here's how New Clients is used in Spa Manager/Esthetician jobs:
  • Utilized excellent interpersonal skills and ability to interface with customers to develop a client base.
  • Packaged the full complement of my industry experience, knowledge and skills to provide mobile services to an upscale client base.
  • Follow up with new clients assuring they are satisfied with their service.
  • Prospected to attain new clients while maintaining relationships with existing clients.
  • Generated new clients by implementing effective networking and content marketing strategies.
  • Maintained a consistent relationship with all client bases and ensured their satisfaction so they would return for service.

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Online Courses For Spa Manager/Estheticians

One of the best ways to acquire the skills needed to be a spa manager/esthetician is to take an online course. We've identified some online courses from Udemy and Coursera that will help you advance in your career. Since spa managers/esthetician benefit from having skills like customer service, laser hair removal, and payroll, we found courses that will help you improve these skills.

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Luxury Spa Facial Certificate Course- A Step by Step Guide
udemy
4.6
(1,729)

Learn Just How Quick and Easy It Is to Start Doing Exactly the Same Facials Used in Our Award Winning Isla Verde Spa...

Isla Verde Spa Hot Stones Massage Certificate Course (4 CEU)
udemy
4.7
(882)

Learn Exactly How to Do Our Famous Hot Stones Massage Sequence Used in Our Award Winning Isla Verde Massage Spa...

Isla Verde Spa Relaxation Massage Certificate Course
udemy
4.7
(3,272)

This is a Complete Massage Course That Will Teach You Everything That You Need to Know to Give Amazing Massages...

Natural Products Entrepreneurship: Herbalism, Skincare, Spa+
udemy
4.8
(320)

Start your own natural products company selling natural remedies, herbal medicine, skin care, spa products and more...

SAP Customer Service (CS/SM) - Service Management module
udemy
4.2
(439)

Real World SAP CS and SD, Repair Orders, Service Orders, Service Contracts...

Customer Service Mastery: Delight Every Customer
udemy
4.7
(8,058)

Master Customer Service using this practical customer care course...

Product Management Fundamentals
udemy
4.2
(786)

Start the Journey to becoming a Product Manager...

Customer Service
udemy
4.4
(3,385)

How to Approach New Customers and Maintain Existing Ones...

Diploma in Luxury Facial, Facial Machines, Chemical Peeling
udemy
4.5
(326)

Learning Basic & Advanced techniques in facials with 5 stars client satisfaction everytime and achieve facial results...

Operations Management
edX (Global)

Have you ever wondered about the right methods to improve productivity, configure your supply chain or address the demand on hand? In recent years, businesses have strived to improve productivity and quality, reduce costs and delivery times, and embrace flexibility and innovation. These strategies are part of the Operations Management (OM) activities that service and manufacturing organizations engage in. Operations Management helps you to understand the role of OM in a firm and to develop...

[2021] Customer Service 2.0: Learn Digital Customer Service
udemy
4.5
(1,153)

Used by Chase, Intel, & more! Learn soft skills, social media customer service, diagnosing user problems, & more...

Brilliant Customer Service: How to Impress your Customers!
udemy
4.5
(7,681)

Enhance your customer support and truly differentiate yourself from your competition!...

Professional Cupping Therapy Massage Certificate Course
udemy
4.7
(866)

Learn Cupping Therapy Massage Today to Treat Your Own Pains, Your Friends, Family Or Massage Clients Effortlessly!...

Customer How to Build a Customer Service Strategy
udemy
4.3
(2,115)

For you and your team to be successful in providing great customer service, start by putting your customer first...

Digital Product Management
udemy
4.3
(294)

Learn what you'll need to craft successful Digital Products whether Startup or Corporate...

Supercharge Your Sales with Body Language
udemy
4.5
(372)

Win business, craft a killer sales pitch and learn how to close every deal with advanced nonverbal sales techniques...

Massage Therapy
udemy
4.5
(462)

Massage Therapy Course 101...

Fundamentals of Logistics, Supply Chain & Customer Service
udemy
4.4
(507)

3 Courses in 1. Learn Logistics, Supply Chain and Customer Service...

Product Management 101
udemy
4.5
(6,531)

Learn to become a more strategic product manager - and have a greater impact on your company and your products...

Learning VMware vRealize Operations Manager
udemy
4.2
(361)

Increase your productivity and efficiency with the vRealize Operations Manager...

20 Most Common Skill For A Spa Manager/Esthetician

Customer Service12.2%
Laser Hair Removal10.5%
Payroll8.8%
Skin Care8.3%
Front Office7.4%
Spa Services6%
Body Treatments5.9%
Full Body4.1%

Typical Skill-Sets Required For A Spa Manager/Esthetician

RankascdescSkillascdescPercentage of ResumesPercentageascdesc
1
1
Customer Service
Customer Service
12.2%
12.2%
2
2
Laser Hair Removal
Laser Hair Removal
10.5%
10.5%
3
3
Payroll
Payroll
8.8%
8.8%
4
4
Skin Care
Skin Care
8.3%
8.3%
5
5
Front Office
Front Office
7.4%
7.4%
6
6
Spa Services
Spa Services
6%
6%
7
7
Body Treatments
Body Treatments
5.9%
5.9%
8
8
Full Body
Full Body
4.1%
4.1%
9
9
Daily Operations
Daily Operations
4.1%
4.1%
10
10
Retail Sales
Retail Sales
2.9%
2.9%
11
11
Staff Members
Staff Members
2.7%
2.7%
12
12
Scheduling Appointments
Scheduling Appointments
2.5%
2.5%
13
13
Sales Goals
Sales Goals
2.5%
2.5%
14
14
Product Knowledge
Product Knowledge
2.5%
2.5%
15
15
Product Sales
Product Sales
2.5%
2.5%
16
16
New Clients
New Clients
2.2%
2.2%
17
17
Retail Products
Retail Products
1.6%
1.6%
18
18
Product Inventory
Product Inventory
1.6%
1.6%
19
19
Client Service
Client Service
1.6%
1.6%
20
20
Facials
Facials
1.6%
1.6%
21
21
Inventory Control
Inventory Control
1.3%
1.3%
22
22
Chemical Peels
Chemical Peels
1.2%
1.2%
23
23
Financial Goals
Financial Goals
0.9%
0.9%
24
24
Staff Training
Staff Training
0.9%
0.9%
25
25
Bank Deposits
Bank Deposits
0.8%
0.8%
26
26
Communication
Communication
0.8%
0.8%
27
27
Special Events
Special Events
0.8%
0.8%
28
28
Product Line
Product Line
0.6%
0.6%
29
29
Client Records
Client Records
0.6%
0.6%
30
30
Inventory Levels
Inventory Levels
0.6%
0.6%

1,841 Spa Manager/Esthetician Jobs

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