Spa manager job description

Now Hiring!! $500 sign-on bonus included!!

Do you love helping others? Are you a natural leader who loves to inspire others to succeed? If the answer is "yes," we want you on our team! As a manager at one of our Atticus Massage Envy locations, you will join a wellness community that is 35,000 strong.

Responsibilities Include:

• Overseeing and managing daily operations of the location, ensuring that excellent service is consistently delivered to all members and guests.
• Achieving membership and retail sales and profitability goals and partnering with franchise owner to regularly monitor progress against goals.
• Managing staff and training, monitoring, and coaching the performance of sales associates.
• Establishing and monitoring staff work schedules and managing human resource functions, where assigned, including interviewing, hiring, training, performance evaluation, conducting staff meetings, resolving concerns and disputes, as well as all associated record keeping.
• Managing key business operations including inventory, bank deposits, marketing, etc.
• Maintaining a professional, clean, and safe environment for employees, members, and guests, and developing a culture in the franchised location that embraces and reflects the Massage Envy brand's core values of optimism, gratitude, excellence, consistency, and empathy.
• Leading and encouraging employee engagement by remaining active in franchise-wide social media campaigns and operations competitions.

Ideal Candidate:

• Have a strong customer service orientation and be able to communicate effectively with members and guests, prospective clients, vendors, franchise owners, and regional developers.
• Possess excellent leadership and influencer skills and the ability to motivate and inspire staff and develop a strong team culture.
• Must be comfortable with meeting exceptions of a performance-based culture and driving revenue.
• Maintain client confidentiality.
• Have previous management, marketing, and sales experience within a service or retail industry.
• Possess the ability to identify and solve problems, set goals and expectations, delegate responsibilities, and effectively interact with and lead staff.
• Exhibit proficiency in establishing membership and retail sales goals and interpreting progress and trends in sales reports.
• Be aware of and comply with all labor and employment laws applicable to employees at the franchised location including local and state licensing laws and regulations related to general business operations and licensure of massage therapists and estheticians.
• College degree preferred.

Benefits:

• Bonuses and Incentives
• Paid Time Off
• 401K Retirement plan for Full-Time employees
• Discounted Pet Insurance through Bivvy
• Company Contributed Medical Insurance
• Vision, Dental, Accident, Short-Term Disability, Long-Term Disability and Life Insurance

Salary Range: 45,000 - 55,000

Apply today to start your new journey!

We are proud to be an EEO/AA employer. Applicants for employment are considered without regard to race, color, religion, sex, sexual orientation, gender identity or expression, marital status, national origin, age, disability, uniformed service, status as a veteran, genetic information, citizenship status, or any other protected class under applicable federal, state or local law.

INDCM

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

What you will be doing:

Member of the Club planning team.

Membership Sales

• Responsible for the development of the Club's plan, programs and collateral materials; to establish and maintain a profitable membership level within the Club, under the direction of the Director, Sales & Marketing.
• Responsible for the implementation of the Club's sales plan, programs and collateral materials.
• Responsible for the successful implementation of Corporate directed sales and marketing programs within the Club.

Planning

Responsible for the preparation and recommendation of the annual Membership Plan for the Club to include:

• Goals and objectives for new Member enrollments, targeted number of prospects and targeted closing ratios.
• Plan, organize and implement prospective member and member events.
• Plan and schedule fitness classes.
• Goals and objectives for dues line growth through increased membership levels, enrollments and/or upgrades to higher quality classifications of membership, pricing/dues increases and Member retention.
• Goals and objectives for initiation deposit revenues for the Club through enrollments, upgrades, transfers and change of designees.
• Membership Department expense planning and control.
• Market research to support the plan.

Budgeting

• Responsibility for developing and managing budget and forecast.
• Control of the Membership Operating Budget overhead.

Membership Categories

• Prepare documentation for review and approval of all membership category changes, additions, re-openings, category variation or manipulations for the Club to be submitted to the Club Director and General Manager.

Membership Processing and Record Keeping

• Responsible for the maintenance of accurate and up-to-date records on all prospects and Members. Establish and track members spending statistics. Work with accounting on monthly aging reports and participate in the credit meeting.
• Responsible for monitoring and maintaining accurate tracking of complimentary services for members, including guest passes and treatments.

Public Relations/Community Relations

• Represents the Club in community activities and organizations to provide community awareness of the Club and to develop sources for prospective Club Members.

Member Relations

• Engage with Members to ensure they are aware of all events on property. Assist and oversee new member orientation. Plan member activities and act as a private concierge for any members booking sister properties or utilizing Fairmont's Club facilities.

Club Newsletter or Membership Communication

• Responsible for the oversight of the Club newsletter, including compiling articles and editing final copy.

Spa Group Sales

The Spa Group Sales Manager educates group, local and potential guests on Spa treatments, services and cabana rentals thereby increasing total spa revenue. The specific focus is on capturing in house and day group business for the Spa. Interface between the spa, sales, conventions and public relations departments. Provide information and guidance to prospective guests regarding spa and fitness facilities, programs and pricing while delivering uncompromising attention to guest service.

• Consult with group guests during their stay providing personalized service and education.
• Contacts group guests who require additional Spa information not provided by reservations.
• Tracks all Spa group statistics including Spa revenue per occupied group room and treatments per occupied room by market segment.
• Host all groups during their specific days at the Spa ensuring smooth operations.
• Source potential markets and guests through the hotel occupancy, grass roots marketing, wedding planners, wi

**Job Category** Spa

**Location** The Ritz-Carlton Bachelor Gulch, 0130 Daybreak Ridge, Avon, Colorado, United States

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Management

**JOB SUMMARY**

Supervises and coordinates activities of employees, delivering spa services, including salon, skin care, program coordination, reservations, reception desk, massage and locker room areas. Focuses on ensuring guest and employee satisfaction and achieving the operating budget.

**CANDIDATE PROFILE**

**Education and Experience**

• High school diploma or GED; 2 years experience in the spa, guest services, or related professional area.

**CORE WORK ACTIVITIES**

**Supporting Management of Spa Operations and Budgets**

• Verifies that all employees have the proper supplies, equipment and uniforms.

• Manages supplies and equipment inventories within budget.

• Maintains cleanliness of spa and related areas and equipment.

• Understands the impact of department's operations on the overall property financial goals and objectives.

**Ensuring and Delivering Exceptional Customer Service**

• Sets a positive example for guest relations.

• Interacts with guests to obtain feedback on product quality and service levels.

• Handles guest problems and complaints.

• Empowers employees to provide excellent customer service.

• Emphasizes guest satisfaction during all departmental meetings and focusing on continuous improvement.

• Strives to improve service performance.

**Conducting Human Resources Activities**

• Solicits employee feedback, utilizing an "open door" policy and reviewing employee satisfaction results to identify and address employee problems or concerns.

• Ensures employees understand expectations and parameters.

• Brings issues to the attention of the department manager and Human Resources as necessary.

• Observes service behaviors of employees and provides feedback to individuals.

• Participates in an on-going employee recognition program.

• Administers property policies fairly and consistently; conducts disciplinary procedures and documentation according to Standard and Local Operating Procedures (SOPs and LSOPS)

• Reviews guest comments and guest satisfaction results with employees.

• Supports a Spa orientation program for employees to receive the appropriate new hire training to successfully perform their job.

• Supervises on-going training initiatives and conducting training when appropriate.

• Maintains open, collaborative relationships with employees and ensures employees do the same within the team.

• Assists in supervision the day-to-day operations of the spa as necessary.

The hourly pay range for this position is $23.94 to $41.49 and offers health care benefits, flexible spending accounts, 401(k) plan, accrued paid time off (including sick leave where applicable), life insurance, disability coverage, other life and work wellness benefits and may include incentive compensation. Benefits and incentive compensation may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.

_Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._

At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. As the premier worldwide provider of luxury experiences, we set the standard for rare and special luxury service the world over. We invite you to explore The Ritz-Carlton.