What does a spa manager do?
Spa Managers are responsible for managing the operations of spas. Their duties include being the main aesthetician carrying out the body and facial treatments, supervising the maintenance of the facility, creating budget reports, and developing marketing campaigns. They manage supplies procurement, maintain records from cash deposits and cash registers as well as assist in the store opening and closing procedures. Spa Managers also oversee the hiring of employees, develop staff training programs, and organize workday schedules.
Spa manager responsibilities
Here are examples of responsibilities from real spa manager resumes:
- Manage outside appointment bookings which include traveling, security, POS systems, equipment storage & maintenance.
- Maintain club cleanliness, manage expenses, maximize profit, and create a positive environment for both members and employees.
- Train all new hires on computer system, POS terminal and operational procedures.
- Maintain inventory and monitor records of all skincare, makeup and gift items.
- Be knowledgeable on the different services offer; facials, massages, hair, tanning.
- Perform facials, hand treatments, foot treatments, anti-aging, chemical peels and microdermabrasion treatments for clients.
- Reinforce all spa staff understands and follows all hotel, Richey and AAA mobile standards at all times.
- Work closely with the wedding chapel and conventions to coordinate wedding parties, bridal events and group reservations in the spa.
- Ensure salon cleanliness according to company policies.
- Develop and administer payroll procedures on a weekly basis.
- Review and revise treatment reservations daily to maximize revenue.
- Supervise administrative functions and ensure all records, payroll and schedules remain up-to-date and file appropriately.
- Assure timely availability of qualify associates through active participation in the salon recruiting, interviewing, hiring and training process.7.
- Perform Brazilian waxing and eyebrow shaping under 15 minutes.
- Body and facial waxing, eyebrow and eyelash tinting and custom airbrush tanning.
Spa manager skills and personality traits
We calculated that 16% of Spa Managers are proficient in Spa Management, Front Desk, and Retail Sales. They’re also known for soft skills such as Communication skills, Leadership skills, and Management skills.
We break down the percentage of Spa Managers that have these skills listed on their resume here:
- Spa Management, 16%
Determined and repaired financial discrepancies in spa management database.
- Front Desk, 11%
Coordinated computerized appointment calendars for staff Maintained forms and office supplies required for front desk activities.
- Retail Sales, 9%
Created and implemented new Spa protocol, introduced new products for retail sales and provided innovative high level customer service.
- Booking, 7%
Worked front spa office Envision software for yearly gross projections as well as entering guest information for booking appointments.
- Develop Strong Relationships, 6%
Utilized customer service skills and managerial experience to develop strong relationships with members while leading a winning team.
- Skin Care, 6%
Design customized skin care sessions based on the client's specific needs after evaluating skin and discussing expectations with client.
Most spa managers use their skills in "spa management," "front desk," and "retail sales" to do their jobs. You can find more detail on essential spa manager responsibilities here:
Communication skills. The most essential soft skill for a spa manager to carry out their responsibilities is communication skills. This skill is important for the role because "top executives must be able to convey information clearly and persuasively." Additionally, a spa manager resume shows how their duties depend on communication skills: "maintained client databases and communication to increase client retention. "
Leadership skills. Another soft skill that's essential for fulfilling spa manager duties is leadership skills. The role rewards competence in this skill because "top executives must be able to shape and direct an organization by coordinating policies, people, and resources." According to a spa manager resume, here's how spa managers can utilize leadership skills in their job responsibilities: "assist spa leadership team in creating an outstanding buying change to spa or wellness experience for the customer. "
Problem-solving skills. spa manager responsibilities often require "problem-solving skills." The duties that rely on this skill are shown by the fact that "top executives need to identify and resolve issues within an organization." This resume example shows what spa managers do with problem-solving skills on a typical day: "resolved customer complaints regarding sales and service; directed, coordinate, and reviewed activities in sales and service. "
Time-management skills. A commonly-found skill in spa manager job descriptions, "time-management skills" is essential to what spa managers do. Spa manager responsibilities rely on this skill because "top executives do many tasks concurrently to ensure that their work gets done and that the organization meets its goals." You can also see how spa manager duties rely on time-management skills in this resume example: "busy schedules and stay on top of key deadlines and product knowledge. "
The three companies that hire the most spa managers are:
- Hand & Stone Massage and Facial Spa64 spa managers jobs
- Massage Envy26 spa managers jobs
- Horseshoe Bay Resort19 spa managers jobs
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Compare different spa managers
Spa manager vs. Director of spa and guest experience
An associate spa director works at spa and wellness facilities, where they provide administrative support to the spa director. They are usually responsible for overseeing daily operations, liaising with internal and external parties, monitoring inventories, purchasing supplies, and maintaining positive relationships with suppliers. In some facilities, they are also responsible for training and supervising new employees, handling calls and reservations, welcoming and assisting guests, and resolving issues and concerns to ensure that clients receive optimal services.
There are some key differences in the responsibilities of each position. For example, spa manager responsibilities require skills like "spa management," "front desk," "retail sales," and "booking." Meanwhile a typical director of spa and guest experience has skills in areas such as "guest service," "crm," "concept development," and "brand strategy." This difference in skills reveals the differences in what each career does.
The education levels that directors of spa and guest experience earn slightly differ from spa managers. In particular, directors of spa and guest experience are 8.8% more likely to graduate with a Master's Degree than a spa manager. Additionally, they're 0.6% less likely to earn a Doctoral Degree.Spa manager vs. Associate spa director
A spa director is the operator and caretaker of a spa. They are responsible for managing the spa's employees, scheduling events, and advertising it to clients. They ensure the spa is a welcoming environment, including making sure all hygiene procedures are followed and all equipment is functional. They create business development plans to help the spa grow.
While some skills are similar in these professions, other skills aren't so similar. For example, resumes show us that spa manager responsibilities requires skills like "develop strong relationships," "skin care," "spa operations," and "customer issues." But an associate spa director might use other skills in their typical duties, such as, "customer service," "spa associates," "massage therapy," and "health benefits."
Associate spa directors earn a lower average salary than spa managers. But associate spa directors earn the highest pay in the retail industry, with an average salary of $28,272. Additionally, spa managers earn the highest salaries in the manufacturing with average pay of $68,810 annually.Average education levels between the two professions vary. Associate spa directors tend to reach similar levels of education than spa managers. In fact, they're 3.9% less likely to graduate with a Master's Degree and 0.6% less likely to earn a Doctoral Degree.Spa manager vs. Owner-spa director
Some important key differences between the two careers include a few of the skills necessary to fulfill the responsibilities of each. Some examples from spa manager resumes include skills like "spa management," "front desk," "booking," and "develop strong relationships," whereas an owner-spa director is more likely to list skills in "spa services," "payroll," "customer service," and "skin care products. "
When it comes to education, owner-spa directors tend to earn similar degree levels compared to spa managers. In fact, they're 3.7% more likely to earn a Master's Degree, and 0.8% more likely to graduate with a Doctoral Degree.Spa manager vs. Spa director
Even though a few skill sets overlap between spa managers and spa directors, there are some differences that are important to note. For one, a spa manager might have more use for skills like "booking," "develop strong relationships," "customer issues," and "payroll management." Meanwhile, some responsibilities of spa directors require skills like "customer service," "reservations," "spa services," and "guest service. "
The professional industry tends to pay the highest salaries for spa directors, with average annual pay of $44,149. Comparatively, the highest spa manager annual salary comes from the manufacturing industry.The average resume of spa directors showed that they earn similar levels of education compared to spa managers. So much so that theyacirc;euro;trade;re 3.0% more likely to earn a Master's Degree and more likely to earn a Doctoral Degree by 0.5%.Types of spa manager
Updated January 8, 2025
