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Become A Spa Receptionist

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Working As A Spa Receptionist

  • Interacting With Computers
  • Performing Administrative Activities
  • Performing for or Working Directly with the Public
  • Getting Information
  • Communicating with Supervisors, Peers, or Subordinates
  • Deal with People

  • Unpleasant/Angry People

  • Mostly Sitting

  • Repetitive

  • $27,300

    Average Salary

What Does A Spa Receptionist Do At Fairmont

* Reporting to the Director of Spa and Recreation, responsibilities and essential job functions include but are not limited to the following:
* Consistently offers professional, engaging and friendly service
* Accountable for all front office, reservations, group sales and public area operations.
* Develop and motivate staff to meet and exceed established service standards.
* Create and maintain a professional, safe, nurturing and healing environment where the experience at The Grand Del Mar lends itself to making a difference in our guest’s lives.
* Coordinate and maintain ongoing training for support staff in the areas of safety, guest service and team building..
* Address staff and guest’s concerns or questions, resolving appropriately.
* Take ownership of any guest or staff related problem and handle accordingly.
* Assure a clean, crisp and sanitary spa.
* Help conduct meetings with spa reservations, front desk, group sales and attendant staff to ensure the staff is informed, trained and inspired.
* Maintain availability and dedication to The Spa at the Grand Del Mar, being available to work weekends, holidays, and evenings.
* Work cooperatively and professionally with all departments.
* Attend regular meetings as directed by the Spa Operations manager or Spa Director.
* Comply with all Grand Del Mar Company safety and health policies and procedures.
* Perform the function of a reservations agent and receptionist on a regularly scheduled basis.
* Participate in the development of the spa operating budget.
* Maintain a thorough knowledge of all treatments and take home products as well as all retail products.
* Keep management informed with all guest, staff and program issues.
* Employee Status

What Does A Spa Receptionist Do At Wynn Las Vegas

* Wynn Resorts is a Fortune 500 company led by hospitality industry visionary Steve Wynn.
* Currently operating in the top two casino gaming markets in the world, Wynn is financially stable and growth oriented.
* Our 12,000 employees at our Wynn Las Vegas and Encore properties have helped us win more Forbes Travel Guide Five
* Star Awards than any other independent hotel company in the world.
* Wynn resorts are known for their innovative design, luxury offerings, and exceptional guest service.
* Joining Wynn means working for a leader in the global resort industry, one that has set today’s standards and will likely define them tomorrow.
* The Spa Receptionist is responsible for providing professional and courteous service to each and every guest.
* They will be responsible for exceeding guest expectations through positive interactive skills.
* Responsible for maintaining the Wynn and Forbes standards of service to guests and coworkers at all times.
* Knows and adheres to Wynn and department policies and procedures, embrace company and department culture and take pride in the resort and amenities.
* Understands and well versed in the resort, hotel features and services including all outlets, hours of operation, activities and events available to guests.
* Ensures the Wynn standards of cleanliness and appearance for all areas.
* Works with safety as a priority, and follows department and company safety standards.
* Reports accidents, injuries and lost and found items immediately in compliance with company and department policies
* Awareness of guest experience at all times, smiles and makes eye contact, communicates professionally
* Provide accurate, appropriate and immediate responses to guest requests, ensuring complete guest satisfaction while anticipating their needs.
* Empowered to assist in guest recovery situations to ensure a flawless execution of guest service and communicates with leadership team as needed.
* Maintains an alert and welcoming posture while acknowledging all guests with enthusiasm and professionalism while providing the highest level of guest service
* Effectively communicates with peers and leadership team and ensures all pertinent information is shared.
* Accurately assist guests with check-in for spa reservations and spa access.
* Accurately schedule spa appointments via telephone reservation or in person.
* Is knowledgeable on all spa treatments and salon services offered and can actively suggest services to maintain sales while following Forbes standards.
* Accurately receive payment of services to department standards and properly account for all transactions and monies.
* Reconcile daily sales, deposits and invoices as outlined in department policy.
* Looks for opportunities to assist peers, guests, other departments or leaders at all times.
* Solution oriented, avoiding conflict and gossip, stays on task and promotes teamwork.
* Attends required meetings and/or training classes and incorporates new standards, service knowledge and safety into daily work practices.
* Keep all areas of the spa including storage areas, back of house, staff break room and dispensary clean and organized while following safety guidelines
* Ensures product and supply inventories are replenished and maintained daily.
* Ensure all maintenance and equipment challenges are reported in a timely fashion to spa leadership team
* Able to assist in the fitness area by ensuring equipment is maintained and being available for guests

What Does A Spa Receptionist Do At Treetops Resort

* Answering phones and booking appointments
* Checking in clients
* Ringing clients out
* Cleaning and restocking

What Does A Spa Receptionist Do At Fairmont

* Reporting to the Spa Manager, responsibilities and essential job functions include but are not limited to the following:
* Responsible for greeting all guests that come to the Spa, Fitness Center and assisting them with request or services.
* Responsible for checking in appoints, selling retail, answering any guest questions concerning the Spa environment.
* Assist's or handles Spa Reservations.
* Ensure customer service meets the Fairmont's standards.
* Consistently offers professional, engaging and friendly service
* Other Responsibilities and Job Duties:
* Maintain complete knowledge of all Spa, Fitness Center services and programs, retail and professional products
* Scheduled daily activities
* Greet each guest with a warm welcome and a fond farewell
* Accommodate all guest requests expediently and courteously
* Provide providers with an accurate daily schedule
* Assist Fitness Center, & Spa when needed
* Obtain assigned bank and ensure accuracy of contracted monies.
* Keep bank secure at all times
* Employee Status

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How To Become A Spa Receptionist

Although hiring requirements vary by industry and employer, receptionists typically need a high school diploma and good communication skills.

Education

Receptionists typically need a high school diploma or equivalent, and employers may prefer to hire candidates who have experience with certain computer software applications. Courses in word processing and spreadsheet applications can be particularly helpful.

Training

Most receptionists receive short-term on-the-job training, usually lasting a few days to a week. Training typically covers procedures for visitors, and for telephone and computer use. Medical and legal offices also may instruct new employees on privacy rules related to patient and client information.

Advancement

Receptionists may advance to other administrative positions with more responsibilities, such as secretaries and administrative assistants. Advancement opportunities often depend on the employee’s experience in using computer applications, such as word processing and spreadsheet applications.

Important Qualities

Communication skills. Receptionists must speak and write clearly so that others may understand them.

Customer-service skills. Receptionists represent an organization. As a result, they should be courteous, professional, and helpful toward the public and customers.

Integrity. Receptionists may handle client and patient data, especially in medical and legal offices. They must be trustworthy and protect their clients’ privacy.

Interpersonal skills. Receptionists should be comfortable interacting with people, even in stressful situations.

Organizational skills. Receptionists take messages, schedule appointments, and maintain employee files. They need good organizational skills to manage their diverse responsibilities.

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Spa Receptionist jobs

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Spa Receptionist Demographics

Gender

  • Female

    88.2%
  • Male

    10.2%
  • Unknown

    1.6%

Ethnicity

  • White

    75.8%
  • Hispanic or Latino

    15.7%
  • Asian

    6.6%
  • Unknown

    1.2%
  • Black or African American

    0.6%
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Languages Spoken

  • Spanish

    59.0%
  • Portuguese

    7.7%
  • Chinese

    5.1%
  • Vietnamese

    5.1%
  • Albanian

    5.1%
  • French

    5.1%
  • German

    2.6%
  • Cantonese

    2.6%
  • Tagalog

    2.6%
  • Korean

    2.6%
  • Italian

    2.6%
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Spa Receptionist

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Spa Receptionist Education

Spa Receptionist

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Top Skills for A Spa Receptionist

QualityCustomerServiceSchedulingAppointmentsPhoneCallsTelephoneCallsSpaServiceAppointmentsFrontDeskSalonProductsReceptionAreaRetailSalesGreetingGuestsLockerRoomSpaProductsRetailProductsSpaTreatmentsSpaGuestsDataEntryGiftCardsSpaClientsCommunicationSkillsMassageTherapists

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Top Spa Receptionist Skills

  1. Quality Customer Service
  2. Scheduling Appointments
  3. Phone Calls
You can check out examples of real life uses of top skills on resumes here:
  • Maintained spa while running the reception desk, scheduling appointments, and accommodating to the needs of guests.
  • Managed and directed multiple phone lines, which included screening phone calls for Supervisors.
  • Answered department telephone calls within 3 rings, using correct salutations and telephone etiquette.
  • Coordinated and booked all spa service appointments for individual and group clients.
  • Worked closely with Concierge, Guest Relations, Guest Services, Front Desk and Spa colleagues to ensure seamless guest experience.

Top Spa Receptionist Employers

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