Spa receptionist job description

The spa receptionist provides a welcoming and comforting environment for both members and guests while staying true to our company's core values.
Required Shifts:
Fridays - Saturdays from 9 AM- 6 PM

We like to do things a little differently around here at FFC! Everyone who applies gets the opportunity to an online interview with a Smart Interviewer that helps us understand what makes you, you! It's the best way to ensure everyone has a fair and equal chance to succeed. We will ask you 5 questions that will take around 20 mins. You can do this in your own time on any electronic device. If needed, you can pause and come back to where you left off. The great thing is when you have finished your interview, you'll get feedback and coaching tips that are personal to you! Please click now for your guaranteed first interview.


Benefit Highlights:


Medical, Dental, Vision, and Voluntary Company-paid Life Insurance 401K Paid Time Off and Sick Days Complimentary Club Membership Discounts on Spa, Fitness, and Retail


Essential Job Functions:


Greet members by name and with a smile Provide a clean, safe and healthy environment for members, guests, and workers Maintain cleanliness of the spa's front desk, shop and tanning areas (if applicable) Answer incoming calls and direct accordingly in a professional manner Maintain constant communication with spa staff regarding appointment bookings Book spa appointments and take payment upon completion of applicable spa service(s) Maintain an accurate cash drawer and balance cash register at the close of each shift Respond to members' questions and concerns as needed Provide additional support to the Spa Manager as needed


Qualifications:


At least 1 year of previous Customer Service experience Previous Spa or salon experience is helpful but not required Excellent interpersonal and communication skills Ability to multi-task, demonstrate initiative, and strong work ethic Physical requirements include: walking and standing during the entire shift (often 4-8 hours), climbing stairs, kneeling to clean floors, pushing, and pulling objects, lifting and moving objects (up to 50 lbs.), and cleaning with or without reasonable accommodation.


Our Purpose:


"To enhance the lives of our members and guests by improving their overall health and well-being."

Our members, guests, and staff are as diverse as the city we call home. We are "Chicago from Day One," committed to building a respectful and inclusive community.

Disclaimer: Not all applicants will be selected to move forward after the completion of the online first interview with Phai; the smart recruiter.

Compensation: $13.35 per hour

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Come be a part of something bigger!

Benchmark | Pyramid is a strong believer in offering our employees Work-Life Effectiveness through, practices, policies, and programs to help our employees achieve success at both work and home. Here are just some of the great benefits we offer:
Full Time employees have access to Medical and Dental insurance to fit your needs Benchmark University (You can grow both personally and professionally through on-line webinars and self-study courses) 401K match (Let us help you build your financial future) Companywide Hotel Room Discounts (Who doesn't love to get away) Paid Time OffEmployee Assistance Program (We are here to support you) Employee family events (bring the kids!) Partnerships and discounts with major retailers such as AT&T, Verizon and Dish to name a few Many more, please inquire for more details

Nestled on the shores of Lake Lanier lies Lanier Island Resort - an island destination spread out across 1200 acres unlike any resort in Georgia. Our property features 282 guest rooms, indoor/outdoor meeting spaces, golf course, multiple dining options, nature trails, and other points of interest.

What you will have an opportunity to do:
We are looking for a highly motivated, and customer focused to join our team as a Spa Receptionist! In this role, you are responsible for the guest experience within the resort/hotel spa and ensuring those guests have an enjoyable, relaxing experience by engaging with the guests in a courteous and efficient manner. The Spa Receptionist greets guests and introduces the facilities and program components to individuals and groups. This individual will ensure that the Spa area remains clean and stocked with every essential and assist guests with any needs or requests they may have. They will be working closely with different members of our team, so they will need to be quick on your feet and have an engaging attitude.

If making meaningful connections, figuring out what it takes and stepping it up to win the day is what you do, and you love it, we want you! This is a tremendous opportunity for a driven person to grow and learn at a world-class property!

Your role:
Greeting clients as they enter the SpaProviding clients with tours and information related to the Facility and its features.Assisting clients and guests with proper equipment usage.Assisting guests will booking treatments, either by phone or in person and recording the transactions in the appropriate area. Reporting any accidents or injuries to the Security Department.Monitors the spa and fitness room for cleanliness, safety, and provides direction or instruction when appropriate.

What are we looking for?
Someone with or the ability to obtain a CPR and First Aide certification preferred Someone with an engaging and welcoming personality Someone with a strong attention to detail Someone who can work under pressure in a fast-paced environment Someone with a passion for creating an exceptional experience for all guests Someone with excellent communication skills Someone who can frequent bend, push/pull, and lifting/carrying of up to 30 lbs. and occasional lifting/carrying of up to 50 lbs.Someone with a flexible schedule that allows them to work weekends and holidays Other duties may be assigne

Benchmark Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.

Come work and play in the mountains! Whether it’s your first time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.

With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development program, and wellness benefits to fuel your success.
Join us to create your Experience of a Lifetime!
Job Benefits
Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons MORE employee discounts on lodging, food, gear, mountain shuttles AND during the summer on bike haul, golf and other activities 401(k) Retirement Plan Employee Assistance Program Excellent training and professional development Referral Program
Seasonal Full Time roles are eligible for the above, plus:
Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (after eligible employees work 500 hours) Free ski passes for dependents Critical Illness and Accident plans
Job Summary
Greets guests to a luxurious spa environment, maintains guest and group accounts, assists with facility orientation and actively works to provide guests with a relaxing spa experience. Responsible for ensuring complete client and member satisfaction by providing full guidance and consultation in scheduling, confirmation, and check-out procedures. Maintains clean and organized work areas and well-stocked supply of products. Provides guests with locker, robe/slippers and tour of spa facilities as needed. Typically requires one year related experience.
Job Specifications:
Outlet: Lodge at Vail Spa Starting Wage: $17 / Hour Effective October 2022 minimum wage will be increased to $20 per hour Shift & Schedule Availability: Full Time & Part Time


Job Responsibilities
Have complete knowledge of all Spa Services, Packages, Promotions, and retail products presently offered by the spa.
Maintains professional relationships with spa clientele.
Schedule all spa and fitness services.
Conduct closing shift reports and reconcile all cash, credit card, and room charges, account for any discrepancies.
Greet guests, answer incoming telephone calls, and book appointments.
Keep work areas clean and organized according to standards.
Promote all spa programs/activities by discussing other department areas that may assist guests with a total resort experience. Must keep current with spa calendar – programs, events and activities.
Walk through spa facility ensure proper supplies and amenities in locker rooms and relaxation lounge.
Understand and use universal precautions and sanitary procedures.
Maintain storage areas to ensure cleanliness, freshness, and organization.
Frequent checks of equipment and facility to ensure safety and prevent loss of equipment and/or injury to users.
Assist with guest follow up concerning retail requests.
Attend departmental meetings as scheduled by spa management and/or resort management.
Be familiar with all resort services/ features and local attractions to respond to guest inquiries.
Complies with all Resort policies, procedures and standards of operation.