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Spa receptionist skills for your resume and career

Updated January 8, 2025

4 min read

Below we've compiled a list of the most critical spa receptionist skills. We ranked the top skills for spa receptionists based on the percentage of resumes they appeared on. For example, 21.0% of spa receptionist resumes contained reservations as a skill. Continue reading to find out what skills a spa receptionist needs to be successful in the workplace.

15 spa receptionist skills for your resume and career

1. Reservations

Here's how spa receptionists use reservations:

Handled phone reservations and provided information.
Book appointments for spa and salon via phone reservations or in person, and checking guests in/ out of SpaSoft.

2. Cleanliness

Here's how spa receptionists use cleanliness:

Monitored cleanliness and organization of front desk area.
Maintained cleanliness of spa facility.

3. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how spa receptionists use customer service:

Provided excellent customer service in accordance with four-diamond customer service standards to increase loyalty.
Provided exceptional customer service while scheduling client appointments and processing payment for services.

4. Greeting Guests

Grееtіng guests is a wау of welcoming guеѕtѕ tо оnе'ѕ buѕіnеѕѕ or hоmе with jоу, ѕаtіѕfасtіоn, аnd hospitality. Greeting guеѕtѕ wіth a warm ѕmіlе, asking thе rіght ԛuеѕtіоnѕ, аnd ѕеttіng thеm on thе rіght track аrе аll vеrу іmроrtаnt fасtоrѕ whеn dеаlіng wіth a guеѕt.

Here's how spa receptionists use greeting guests:

Served as the initial contact to the spa by greeting guests upon arrival.
Utilized customer service skills by warmly greeting guests and providing information about realty business.

5. Spa Services

Spa Services are beautification and relaxation services including manicures, massages, and other body treatments. Depending on the spa, these services may include aromatherapy, reflexology, and reiki (a form of energy healing). All spas strive to improve a client's health, both physical and mental, through relaxation and stress release; however, these health services are often not medical treatments.

Here's how spa receptionists use spa services:

Booked spa services, took calls, explained what consisted of each service, took payments, and professionally sold products.
Checked arriving clients in, making sure they had all necessary paperwork, and were comfortably awaiting their spa services.

6. Front Desk

Here's how spa receptionists use front desk:

Managed front desk operations, including office organization, payment processing, and calendar management.
Performed additional daily front desk operations, including office organization, & payment processing.

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7. Booking

Here's how spa receptionists use booking:

Job description: Responsible in welcoming the guests, gives detailed information of massage and spa types, booking time.
Assisted customers with booking appointments, answering phones, filing, copying, and printing paperwork.

8. Phone Calls

Phone calls are a wireless or wired connection made over a telephone or a mobile phone between two people. Two parties are involved in a phone call, the caller and the receiver. A caller dials the number of the one he wants to call, and the recipient hears a bell or a tune to which he picks up the call. The call establishes a connection between them through which they can communicate. The voice is converted into signals and is transmitted through wired or wireless technology.

Here's how spa receptionists use phone calls:

Greet customers, set up appointments, take phone calls, keep it clean and organized, and cashiering.
Received all phone calls, make client appointments -Designed and implemented all point of purchase displays and merchandised salon products

9. Cash Handling

Here's how spa receptionists use cash handling:

Manage cash handling responsibilities, guest requests and concerns promptly.
Cash handling by processing payments.

10. Spa Treatments

Here's how spa receptionists use spa treatments:

Provide detailed descriptions of spa treatments, packages, services, facility features and hours of operation.
Performed clerical duties of the spa* Scheduled appointments for spa treatments* Collected payments upon services rendered

11. Spa Appointments

Here's how spa receptionists use spa appointments:

Scheduled Spa Appointments for new & return guest prepared Gift Certificates and greeted Guest as they checked in for their appointments.
Processed up to $3500 in credit/debit card transactions daily, briefly consulted and scheduled 250+ spa appointments weekly.

12. Excellent Guest

Here's how spa receptionists use excellent guest:

Responded to guest queries and provided excellent guest services in a positive and friendly manner.
Handle the tasks of responding to guest queries and providing excellent guest service.

13. Scheduling Appointments

Scheduling appointments is the practice of finding a free slot with the person(s) you want to meet. The process of scheduling appointments involves finding mutually free time, negotiating follow-ups, sending reminders, and creating new appointments. Scheduling appointments is important to ensure that the timings of consecutive meetings do not clash with each other.

Here's how spa receptionists use scheduling appointments:

Skilled in general office, maintaining records and scheduling appointments
Performed all administrative function for the spa and salon such as answering phones, scheduling appointments and maintaining the inventory.

14. Direct Calls

Direct calls are connections established with a previous customer or client, most likely a subscriber.

Here's how spa receptionists use direct calls:

Handle multi-line telephone system to answer questions, book appointments/spa packages, and direct calls in a professional and timely manner.
Answered multi-line phone systems, assisted guests with questions or direct calls to appropriate departments.

15. Telephone Calls

Telephone calls are a communication means through which a caller is connected to the called party. The call is done through a telecommunications device called a telephone. The caller can use a landline, mobile phone, or satellite phone to make the call.

Here's how spa receptionists use telephone calls:

Received and directed telephone calls and relay conversations and pertinent messages to others while maintaining accuracy, clarity and confidentiality.
Directed office callers by answering telephone calls from customers; determined nature of business and directed callers to appropriate destination.

5 Spa Receptionist resume examples

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List of spa receptionist skills to add to your resume

The most important skills for a spa receptionist resume and required skills for a spa receptionist to have include:

Reservations
Cleanliness
Customer Service
Greeting Guests
Spa Services
Front Desk
Booking
Phone Calls
Cash Handling
Spa Treatments
Spa Appointments
Excellent Guest
Scheduling Appointments
Direct Calls
Telephone Calls
Data Entry

Retail Sales
Retail Products
Spa Guests
Exceptional Guest
Reception Desk
Computer System
Hotel Guests
Treatment Rooms
Guest Complaints
Multi-Line Phone System
POS
Spa Facility
Product Knowledge
Spa Management
Spa Products
Product Sales

Book Appointments
Guest Appointments
Customer Inquiries
Customer Complaints
Transferring Calls
Upselling
Process Payments
Client Appointments
Millennium
Confirmation Calls
Monetary Transactions
Financial Transactions
PowerPoint
Greeting Clients

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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