Agua Caliente Casino Palm Springs jobs in Cathedral City, CA

Job Details Indian Canyon Golf Resort - Palm Springs, CA Full TimeDescription Come work for the leading employer in the Coachella Valley. Agua Caliente offers a comprehensive benefit and compensation package that includes rich medical and dental benefits, a 401k plan with employer match, more than 3 weeks of paid time off per year for newly hired employees, and other great benefits like food and beverage discounts at our three casinos, fuel discounts, tuition and wellness reimbursement, plus much, more. WHO ARE WE: The Agua Caliente Band of Cahuilla Indians is a federally recognized Indian Tribe located in Palm Springs, California, with 32,000 acres of reservation lands that spread across Palm Springs, Cathedral City, Rancho Mirage, and into the Santa Rosa and San Jacinto mountains. The Tribe currently owns and operates two 18-hole championship golf courses, 3 casinos located in Cathedral City, Rancho Mirage, and downtown Palm Springs, two world class spas, and a fuel station. For more information about the Tribe, visit ************************* JOB DESCRIPTION SUMMARY Operates light motorized equipment, and vehicles on the golf course, and does related work as needed for golf course maintenance. Employee is under the direction of superintendent, assistant superintendent, and the foreman. ESSENTIAL DUTIES AND RESPONSIBILITIES (other duties may be assigned) Mows greens, tees, aprons, and approaches to greens and other areas not accessible with larger mowers. Rakes sand bunkers. Aerifygreens and tees, verity-cut greens and tees, operates sod cutter, uses fertilizers Maintains fuel, oil and other equipment fluid levels daily and reports equipment problems and failures Performs basic preventive maintenance on equipment May operate large mowing equipment SUPERVISORY RESPONSIBILITIES None ACCESS TO SENSITIVE AREAS AND INFORMATION None KEYS To equipment Signatory Ability Receiving with Management approval Qualifications EDUCATION and/or EXPERIENCE Some gardening experience preferred Some motorized equipment experience preferred WORKING CONDITIONS/PHYSICAL DEMANDS To perform this job successfully, the individual must be able to work in extreme weather conditions. This job also requires lifting and carrying of heavy tools and products.

Job Details Rancho Mirage, CA Full Time Customer ServiceDescription Provides guests the Agua Caliente Experience while utilizing the Forbes service standards when answering and assisting with incoming, outgoing, and interoffice calls. Determining the appropriate person to route calls to, assisting guests with time-sensitive matters, and performing office clerical duties as needed. Books reservations for the hotel, and assists with implementing hotel room inventory and group blocks. Essential Duties and Responsibilities (other duties may be assigned) Monitor and analyze room inventories to maximize Answer the telephones promptly using appropriate greeting Handle general inquiries regarding Agua Caliente properties Evaluates casino player activity in order to make comp decisions for room reservations. Adheres to yield management procedures with hotel availability and casino marketing criteria that is set forth in the property management system May perform clerical duties such as typing and proofreading. Operates paging system to call individuals on the casino to the phone. Provide excellent guest service to both guest and internal staff. Maintains property knowledge for all 3 Agua Caliente Casinos properties by keeping up to date with information provided in the property management system including but not limited to the company website, ACE Insider, ACE Huddle, pre-shift meetings, and emails. Uses existing resources to gather pertinent information relating to the operations of the casino and hotel to answer guest questions. Answering, screening, and forwarding calls in a professional and courteous manner Provides cashiering/billing competency in order to process payments and resolve billing discrepancies. Solves guest challenges, stay opportunities, and general guest hospitality inquiries. Provides prompt and accurate information regarding events, promotions, and entertainment. Must adhere to all Tribal Ordinance, Regulations, and the ACCRS and SRC System of Internal Controls, and Standard Operating Procedures. Skills and Abilities Ability to build close working relationships with other departments such as the front desk, housekeeping, and valet. Ability to remain calm and alert, especially during emergency situations. Demonstrates proficient knowledge and utilizes computer programs including but not limited to the hotel property management system, property-specific programs for engineering, housekeeping, dining outlets, and guest communication. Ability to maintain departmental requirements for secret shopper calls. Supervisory Responsibilities None Access to Sensitive Areas and Information As per the ACGC Access Matrix Signatory Ability None Qualifications Required Education and/or Experience High School Diploma, GED, or equivalent combination of education and experience Ability to quickly and accurately write messages on a computer Prior experience with paging systems desirable Prior experience working in a call center desirable Must be able to communicate in English. Must be proficient with computers and Microsoft Office Must be able to speak clearly and concisely on the phone Working Conditions/Physical Demands To perform this job successfully, the individual must be able to stand, move and work throughout the office area and properties, sitting at a desk/work station for the duration of the shift. Typically the individual will be housed in an office environment. The noise level in the work environment is usually moderate, but will escalate when located in the casino environment. Must be able to grasp, bend, lift and/or carry or otherwise move goods weighing a minimum of 25 lbs. on an intermittent basis, and sufficient dexterity of hand in order to use office equipment including, but not limited to: a computer keyboard, calculator, general office equipment and multi-line telephone.

Job Details Agua Caliente Rancho Mirage - Rancho Mirage, CA Full Time Cleaning - Housekeeping - Public AreaDescription Operates Housekeeping switchboard to relay incoming, outgoing and interoffice calls. Provides excellent customer service by answering calls efficiently and professionally along with an exceptional phone etiquette. Excellent ability to multi-task in a fast paced job setting with multiple departments and team members with exceptional customer service. Excellent communication skills with two-way radio, telephone and computer systems. ESSENTIAL DUTIES AND RESPONSIBILITIES (other duties may be assigned) Answers all incoming calls and interoffice calls, transfers calls accordingly to the appropriate person or department. Takes information about guest requests to dispatch them to the appropriate person. Screens telephone calls for Team Members according to guidelines. Supplies information to callers and records messages. Follows up guest requests with a call back to assure that the request was completed to the guest's satisfaction. Operates the departmental two-way radio system, receiving and dispatching calls for Housekeeping. Elaborating Opera computer system reports as instructed. Updating the room status on the Opera system as needed. Assists in updating and maintaining inventory of Lost and Found items. Assists in the schedule preparation. Investigates complaints regarding service and equipment in order to take corrective action. Elaborates Work Orders for Facilities keeping track until completion. Assist Housekeeping Management with any details or work that need to be completed. Records data concerning work assignments, personnel actions, time edits, and prepares periodic reports. Performs clerical duties such as typing filing and computer inputs. Attends all scheduled meetings. ? Communicates with other departments as required. Assist in other Housekeeping areas as needed. GAMING EXPERIENCE NOT REQUIRED Qualifications QUALIFICATION REQUIREMENTS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. EDUCATION and/or EXPERIENCE High School Diploma or G.E.D., 2 years of telephone operator experience preferred. Must have computer knowledge, with emphasis in hotel software. WORKING CONDITIONS/PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job successfully the individual must be able to stand, move and work throughout the office area and properties, including walking up to 1 mile, climbing stairs/step ladders and sitting at a desk work station for the duration of the shift. Also may be subjected to a smoke filled environment. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Typically the individual will be housed in an office environment. The noise level in the work environment is usually moderate but will escalate when located in the casino environment. Must be able to grasp, bend, lift and/or carry or otherwise move goods weighing a maximum of 30 lbs. on an intermittent basis, and sufficient dexterity of hand in order to use office equipment including, but not limited to: a computer keyboard, calculator, general office equipment and multi-lined telephone.

Job Details Agua Caliente Band of Cahuilla Indians - Palm Springs, CA Full TimeDescription Come work for the leading employer in the Coachella Valley. Agua Caliente offers a comprehensive benefit and compensation package that includes rich medical and dental benefits, a 401k plan with employer match, more than 3 weeks of paid time off per year for newly hired employees, and other great benefits like food and beverage discounts at our three casinos, fuel discounts, tuition and wellness reimbursement, plus much, more. WHO ARE WE: The Agua Caliente Band of Cahuilla Indians is a federally recognized Indian Tribe located in Palm Springs, California, with 32,000 acres of reservation lands that spread across Palm Springs, Cathedral City, Rancho Mirage, and into the Santa Rosa and San Jacinto mountains. The Tribe currently owns and operates two 18-hole championship golf courses, 3 casinos located in Cathedral City, Rancho Mirage, and downtown Palm Springs, two world class spas, and a fuel station. For more information about the Tribe, visit ************************* JOB DESCRIPTION SUMMARY This is a full-time position scheduled for four to five days per week including weekends from eight to ten hours per day. Ensure the enjoyment and safety of all visitors to the canyons; protect and preserve the natural and cultural resources of the canyons. ESSENTIAL DUTIES AND RESPONSIBILITIES (other duties may be assigned) Ensure the enjoyment and safety of other workers, hikers, and guests in the Canyons. Enforce regulations/ordinances in the Canyons as set forth by the Tribal Council. Maintain and control access to properties with the assistance of other Tribal Rangers as may be necessary. Act as on-site information officer, give interpretive talks, and lead visitors on scheduled interpretive hikes in Indian and Tahquitz Canyons. Provide information to visitors on the Cahuilla people and their use of the canyons, the relationship between the people and the geography, geology, the flora, and fauna of the canyons. Report and document suspicious or unusual activity to the Lead Tribal Ranger or Director. Assist local police, fire departments, search and rescue units, and emergency medical agencies as directed. Abide by the general policies and procedures in force for all Tribal employees and those of the Tribal Rangers. Maintain Tribal Ranger uniforms, vehicles, and equipment in serviceable condition. Assist in daily clean-up of Tahquitz Canyon Visitor Center as may be directed. Perform other Tribal Ranger duties as may be directed. SUPERVISORY RESPONSIBILITIES None ACCESS TO SENSITIVE AREAS AND INFORMATION None KEYS Department Offices and properties as determined by the Tribal Ranger Director. SIGNATORY ABILITY None Qualifications EDUCATION and/or EXPERIENCE Minimum of High School Diploma, desirable college courses in geology, botany, biology, and/or public speaking. One year experience in law enforcement or security. One year experience in public/customer service capacity. Certified in CPR and Basic First Aid. Must be physically fit and pass a physical examination within 30 days of employment. Must be able to hike three miles with a 25 pound pack in a time limit of 45 minutes within 30 days of employment. Must be able to communicate well and interact with large groups of people. Skilled hiker in desert and mountainous terrain. Must be knowledgeable in the cultural history, geology, geography, flora, and fauna of the canyons, desert, and surrounding mountains. WORKING CONDITIONS/PHYSICAL DEMANDS Must be able to hike all of the trails in Tahquitz and Indian Canyons in all weather conditions carrying a backpack with needed supplies. Must be able to perform maintenance tasks during the off season (summer months). Tasks may include, but not limited to fuels suppression, trail maintenance work, trash clean-up, etc. Must be able to lift at least 50 lb. to waist level and be able to walk carrying the weight. Must be able to work outdoors exposed to weather conditions on a daily basis which can range from 32 degrees F. to 125 degrees F. No matter the conditions, the individual must be able to work for extended periods of time outdoors.

Job Details Indian Canyon Golf Resort - Palm Springs, CA Part TimeDescription Come work for the leading employer in the Coachella Valley. Agua Caliente offers a comprehensive benefit and compensation package that includes rich medical and dental benefits, a 401k plan with employer match, more than 3 weeks of paid time off per year for newly hired employees, and other great benefits like food and beverage discounts at our three casinos, fuel discounts, tuition and wellness reimbursement, plus much, more. WHO ARE WE: The Agua Caliente Band of Cahuilla Indians is a federally recognized Indian Tribe located in Palm Springs, California, with 32,000 acres of reservation lands that spread across Palm Springs, Cathedral City, Rancho Mirage, and into the Santa Rosa and San Jacinto mountains. The Tribe currently owns and operates two 18-hole championship golf courses, 3 casinos located in Cathedral City, Rancho Mirage, and downtown Palm Springs, two world class spas, and a fuel station. For more information about the Tribe, visit ************************* Job Description Summary Cleans and maintains Indian Canyons Golf Resort buildings indoor and outdoor premises by performing the following. Essential Duties and Responsibilities (other duties may be assigned) Keeps trash containers clean and empty. Removes gum from carpet and equipment. Cleans walls, vents, using ladder as necessary. Cleans employee entrances and patio area, including furniture. Cleans tables, cabinets and chairs. General floor care (i.e. sweeps, mops and vacuums floors). Cleans public and employee bathrooms; replaces supplies. Cleans Indian Canyons Golf Resort offices and any other offsite office areas or task sheet. Equipment maintenance on a daily basis, must check all equipment before starting and ending shift. Complies with the Standard Operation Procedures within Environmental Services. Supervisory Responsibilities None Signatory Ability None Qualifications Education and/or Experience Must be able to communicate in English. Experience in usage of ladders, tools and specialized cleaning equipment helpful, but not required. Working Conditions/Physical Demands To perform this job successfully, the individual must be able to stand, move and work throughout the office area and properties, including walking up to 1 ½ mile, climbing stairs and sitting at a desk/work station for the duration of the shift. Must be able to grasp, bend, lift and/or carry or otherwise move goods weighing a minimum of 25 lbs. on an intermittent basis.

Job Details Rancho Mirage, CA Full TimeDescription To assist in Spa operations and functions based on standards stipulated by management. Provide clerical responsibility in support of Spa Management and all areas of Administration. Coverage of desk & spa shifts when necessary. ESSENTIAL DUTIES AND RESPONSIBILITIES (other duties may be assigned) Assists the management staff and daily Spa Operations. Assist with front desk check in/out, collect payment, retail sales and spa service reservations. Handle customer concerns that are escalated by the front desk staff. Completes, maintains, and processes pertinent paperwork and records. Work closely with security and management to resolve guest concerns while maintaining the security and safety of tribal assets. Ensure the proper execution of all front desk audit functions. Effectively manage spa room, provider, and facilities to maximize daily operational utilization profitability. Assists in updating and maintaining inventory of office supplies. Analyze and organize office operation as well as performs clerical duties such as typing, filing, proofreading, creating documents and sorting mail. Responsible for guest/member communications and guest appeasement. Inputs and updates guest information in Spa Software computer program. Help train new and existing employees for the efficient operation of the department. Execute the property's emergency procedures for all emergency circumstances. Assists with inventory and ordering of retail and back bar. Work closely with Housekeeping, Engineering and F&B to resolve issues within the spa and pool areas and department. Provide excellent guest service to both guest and internal clients Maintain Forbes 5 Star and ACE Standards. Must adhere to all Tribal Ordinance, Regulations, and the ACCRS and SRC System of Internal Controls, and Standard Operating Procedures. SUPERVISORY RESPONSIBILITIES None ACCESS TO SENSITIVE AREAS AND INFORMATION As per the ACGC Access Matrix SIGNATORY ABILITY Gift Certificates Complimentary coupons All forms necessary for Spa Operation Refunds in InfoGenesis Qualifications EDUCATION and/or EXPERIENCE High school diploma or G.E.D. 2 years Spa costumer and operations experience preferred. Good communication skills and must be computer literate. Must be able to communicate in English. WORKING CONDITIONS/PHYSICAL DEMANDS To perform this job successfully, the individual must be able to stand, move and work throughout the office area and properties, including walking up to 1 ½ mile, climbing stairs and sitting at a desk/workstation for the duration of the shift. Also, may be subjected to a smoke-filled environment. Typically, the individual will be housed in the spa environment. The noise level in the work environment is usually moderate but will escalate when located in the casino environment. Must be able to grasp, bend, lift and/or carry or otherwise move goods weighing a minimum of 25 lbs. on an intermittent basis, and sufficient dexterity of hand in order to use office equipment including, but not limited to: a computer keyboard, calculator, general office equipment and multi-line telephone.

Job Details Agua Caliente Band of Cahuilla Indians - Palm Springs, CA Full Time - ExemptDescription Come work for the leading employer in the Coachella Valley. Agua Caliente offers a comprehensive benefit and compensation package that includes rich medical and dental benefits, a 401k plan with employer match, more than 3 weeks of paid time off per year for newly hired employees, and other great benefits like food and beverage discounts at our three casinos, fuel discounts, tuition and wellness reimbursement, plus much, more. WHO ARE WE: The Agua Caliente Band of Cahuilla Indians is a federally recognized Indian Tribe located in Palm Springs, California, with 34,000 acres of reservation lands that spread across Palm Springs, Cathedral City, Rancho Mirage, and into the Santa Rosa and San Jacinto mountains. The Tribe currently owns and operates two 18-hole championship golf courses, 3 casinos located in Cathedral City, Rancho Mirage, and downtown Palm Springs, two world class spas, a museum, and a fuel station. For more information about the Tribe, visit ************************* JOB DESCRIPTION SUMMARY The Tribal Energy Manager is responsible for planning, organizing, and managing the tribal energy program and policies of the Tribe. A primary focus to maximize energy savings using strategic partnerships, renewable energy opportunities, and education is a must. ESSENTIAL DUTIES AND RESPONSIBILITIES Track and report monthly on all energy use across the organization. Maintain an energy assessment of all Tribal properties related to energy usage, energy management, and conservation. Manage Western Area Power Administration contracts in order to maximize value to the Tribe. Work with outside consultants to maximize energy savings for the Tribe. Assist in pursuing Federal and State grant funding opportunities to support current and planned Tribal energy programs and projects. As requested, provide assistance to other Tribal departments related to assessing energy use and options for new construction or facility renovation. As assigned, perform detailed analysis of complex, multi-faceted Tribal energy development projects, including staff reports, and evaluation of development proposals. Prepares written project analyses and makes written recommendations. Performs high level project management tasks for assigned Tribal projects. Manages consultant contracts including determining scope of work and tracking budgets. SUPERVISORY RESPONSIBILITIES N/A ACCESS TO SENSITIVE AREAS AND INFORMATION Department Files Confidential and sensitive information SIGNATORY ABILITY HR Related Forms Qualifications EDUCATION and/or EXPERIENCE Minimum of a Bachelor's degree (BA) or equivalent from a four-year college with major course work in engineering, utility supplier or contractor, urban planning, public administration or a field related to the area of assignment. Minimum of four years relevant professional experience in energy project development and/or evaluation of clean energy development for federal agencies, state or local governments, institutional organizations, utility supplier or contractor, or tribal governments. Experience conducting resource assessments, technology evaluation, and load analysis is preferred. Expertise in energy project financial analysis and modeling. Assessing the regulatory and policy landscape at federal, state and local levels including entitlement and permitting. Experience interpreting and applying laws, codes, regulations and ordinances related to Indian land desirable. Practical experience using specialized computer software such as MS Excel, MS Project and Word WORKING CONDITIONS/PHYSICAL DEMANDS To perform this job successfully, the individual must be able to stand, move and work throughout the office area and properties, including walking up to 1 ½ mile, climbing stairs and sitting at a desk/work station for the duration of the shift. Typically, the individual will be housed in an office environment, but may occasionally be exposed to outside weather conditions. The noise level in the work environment is usually low to moderate. Must be able to grasp, bend, lift and/or carry or otherwise move goods weighing a minimum of 25 lbs. on an intermittent basis, and sufficient dexterity of hand in order to use office equipment including, but not limited to: a computer keyboard, calculator, general office equipment and multi-line telephone. Must be able to perform field inspections - take field trips to various properties. Be able to work in heat for short periods. Occasional travel is required.

Come work for the leading employer in the Coachella Valley. Agua Caliente offers a comprehensive benefit and compensation package that includes rich medical and dental benefits, a 401k plan with employer match, more than 3 weeks of paid time off per year for newly hired employees, and other great benefits like food and beverage discounts at our three casinos, fuel discounts, tuition and wellness reimbursement, plus much, more. WHO ARE WE: The Agua Caliente Band of Cahuilla Indians is a federally recognized Indian Tribe located in Palm Springs, California, with 32,000 acres of reservation lands that spread across Palm Springs, Cathedral City, Rancho Mirage, and into the Santa Rosa and San Jacinto mountains. The Tribe currently owns and operates two 18-hole championship golf courses, 3 casinos located in Cathedral City, Rancho Mirage, and downtown Palm Springs, two world class spas, and a fuel station. For more information about the Tribe, visit ************************* Job Description Summary Responsible for the maintenance and sanitation of all food service operations. Performs duties such as dishwashing, cleaning of all production equipment, floor cleaning and trash removal. This is a general utility position that may call for many additional tasks. Essential Duties and Responsibilities (other duties may be assigned) * General kitchen, back of house cleanliness, removes all garbage and boxes. * Pot washing and dishwashing. * Floor sanitation. * Cleaning maintenance on all kitchen equipment and returns to proper place. * Follows direction of lead Sous Chef at all times. * Transports food from kitchen to Dining room. * Assists receiving in putting food products away. * Assists servers in replenishing clean dishes and silverware. * Assists servers in bussing tables in Dining room. * Wears appropriate uniform - white shirt & checkered pants, apron, hair net, slip resistant shoes, name and gaming badge. * Provides excellent guest service to both guest and internal clients. * Must adhere to all Tribal Ordinance, Regulations, and the ACCRS and SRC System of Internal Controls, and Standard Operating Procedures. Supervisory Responsibilities None. Access to Sensitive Areas and Information As allowed per the ACGC access matrix. Signatory Ability None.

Job Details Rancho Mirage, CA Full Time - Exempt ManagementDescription Assists Director of Entertainment with implementing and managing all entertainment events for the property. Oversee the ongoing operations of the ACCRS Box Office including supervising all Box Office and Usher staff as well as handle all talent advances with the Tour Managers. Essential Duties and Responsibilities (other duties may be assigned) Works closely with Player Development to manage player blocks and the Database Manager to coordinate direct mail schedules and email blast as it pertains to all entertainers. Create and maintain entertainment schedule for the property. Develop, implement and execute property entertainment events effectively and efficiently. Build all entertainment events in the venue's ticketing system. Work with tours and artist agencies to facilitate VIP programs and ensure they are built correctly prior to on-sale. Fulfills talent arrangements as specified in the contract rider, and ensures lodging, transportation, F&B, and security requirements are fulfilled. Manage all front of house operations on show days. Responsible for show staff personnel including ushers, box office attendants, ticket takers, production runners and external entertainment merchandising companies. Coordinate with necessary external vendors, i.e., Entertainers and their agents, management and promoters, convention support companies for decorations and rentals of props and/or special equipment; external hotel/transportation companies as needed: and internal departments, i.e., Hotel, Marketing, Security, EVS, F&B to ensure each event runs seamlessly and smoothly. Assists the Director of Entertainment with training and enforcing all standard operation procedures, internal controls, and company policies and job performance. Contacts the upcoming talent before the concert to review and discuss specifics relative to the non-technical contractual requirements that are outlined in the contract rider. Hosts talent while on property and fulfills talent requests, as approved by the Production Manager or specified in the Contract Rider. Work closely with Director of Entertainment to build and set offers within the ticketed event. Work closely with Director Of Entertainment in monitoring ticket sales and areas of opportunity. Monitor platinum sales and dynamic pricing opportunities. Works closely with finance departments for ticketing settlements. Train box office cashiers, ACE Club and Essentials staff in ticket sales. Monitor all comp ticket requests. Process player development ticket requests and distributions. Build relationships with 3 rd party sellers. Setup and manage API accounts for 3 rd party sellers. Must adhere to all Tribal Ordinance, Regulation, and the ACCRS and SRC System of Internal Controls, and Standard Operating Procedures. Supervisory Responsibilities Box Office Attendants Ushers Access to Sensitive Areas and Information (ACCRS & SRC) Per the ACGC Access Matrix Signatory Ability Complimentaries per the Comp Matrix Promotion forms as defined and approved by the Gaming Commission HR related forms Purchase Requisitions Qualifications Required Education and/or Experience High school diploma or GED equivalent. BA degree in Entertainment Production, Theater or Communications preferred 6 years working within the entertainment industry and 4 years within box office management and ticketing. Preferred candidate will also have a minimum of 3 years in entertainment management. Must have excellent organizational skills, computer literate, the ability to work with all departments and have excellent customer relation skills. Extensive knowledge of Ticketmaster (both Host and TM1 Sales), eTix, Office Suite is also required. Must be able to communicate in English. Working Demands/Physical Conditions To perform this job successfully, the individual must be able to stand, move and work throughout the office area and entire property, to include walking up to 1 ½ miles, climbing stairs and sitting at a desk/workstation for up to eight hours. Will be subjected to a smoke-filled environment. Must be able to work in a “lighting subdued” environment for extended periods of time. Must be able to work in extreme weather conditions to include extreme heat and cold. Typically, the individual will be housed in an office environment. The noise level in the work environment is usually moderate but will escalate when located in the casino environment. The noise level in a concert or show setting will be moderate to extreme and ear plugs will be provided. Must be able to grasp, bend, lift and/or carry or otherwise move goods weighing a minimum of 25 lbs. on an intermittent basis, and sufficient dexterity of hand in order to use office equipment including, but not limited to: a computer keyboard, calculator, general office equipment and multi-line telephone.

Job Details Agua Caliente Rancho Mirage - Rancho Mirage, CA Full Time - Exempt MarketingDescription The Database Marketing Manager is responsible for overseeing the execution of all database-driven marketing campaigns across the enterprise. This role manages the planning, scheduling and deployment of direct mail, email, SMS, and other player communications while ensuring accuracy, timeliness and alignment with property marketing strategies. This role supervises a team and partners with the Database Marketing Analytics Manager to measure and optimize campaign effectiveness. Essential Duties and Responsibilities (other duties may be assigned) Manage the end-to-end execution of marketing campaigns including direct mail, email, SMS, and digital. Responsible for the supervision of others as designated by the Director of Database Marketing. Maintain the enterprise campaign calendar and ensure alignment with promotions, loyalty, and property marketing initiatives. Partner with internal teams to traffic materials and ensure consistency in messaging. Coordinate with external vendors for file transfers, proofs and campaign deployment. Ensure campaign lists are pulled accurately and securely, following compliance and regulatory standards. Maintain accurate records of all campaign files, proofs and approvals for audit purposes. Support database hygiene initiatives and ensure campaign data integrity. Partner with the Database Marketing Analytics Manager and Analysts to review campaign results, response rates and ROI. Provide feedback and recommendations for future campaign enhancements based on execution learnings. Support reinvestment strategies by ensuring campaign delivery aligns with player segmentation and targeting. Enforces all standard operating procedures and internal controls in the organization and recommends changes for improvement to the Director of Database Marketing. Provide excellent guest service. Must comply with all applicable ACCRS and SRC System of Internal Controls, Standard Operating Procedures and all Tribal Regulations. Supervisory Responsibilities Database Coordinator Access to Sensitive Areas and Information (ACCRS & SRC) As per the ACGC Access Matrix Signatory Ability None Qualifications Required Education and/or Experience Bachelor's degree in marketing, business, computer science, or related field is preferred. 5 years or more years of work experience within database marketing will be taken into consideration in lieu of the bachelor's degree requirement. 3 years of experience managing project workload and supervision staff. High attention to detail and accuracy in managing campaign files and data Proficiency with campaign management systems, CRM or database tools. Working Conditions/Physical Demands To perform this job successfully, the individual must be able to stand, move and work throughout the office area and properties, including walking up to 1 ½ mile, climbing stairs and sitting at a desk/workstation for the duration of the shift. The individual may also be subjected to a smoke-filled environment. Typically, the individual will be housed in an office environment. The noise level in the work environment is usually moderate but will escalate when located in the casino environment. The individual must be able to grasp, bend, lift and/or carry or otherwise move goods weighing a minimum of 25 lbs. on an intermittent basis, and sufficient dexterity of hand in order to use office equipment including, but not limited to: a computer keyboard, calculator, general office equipment and multi-line telephone.

Job Details Indian Canyon Golf Resort - Palm Springs, CA Full TimeDescription Performs stewarding and/or culinary duties as assigned. Responsible for the cooking, production of vegetable, and specialty station foods. May also cook roasted items to be used in other food outlets. Must be able to maintain high quality food flavor. Insures that food does not run out for the buffet during daily operating hours. Assure preparation and Guest Service is of the highest possible quality in a timely manner. Must be capable of working in public on live stations and maintaining superior appearance standards. Must utilize proper food handling techniques following health and safety standards. Essential Duties and Responsibilities (other duties may be assigned) Follows recipe specifications and maintains high quality and consistency. Cooks in volume and high quality environment. Works from production sheets. Has knowledge of soups and sauces. Assists all culinary Team Members in food preparation. Performs miscellaneous duties as assigned. Keeps and uses rotated food items. Keeps refrigerators and dry storage organized and clean. Provide excellent guest service to both guest and internal clients. Must adhere to all Tribal Ordinance, Regulations, and the ACRM and ACPS System of Internal Controls, and Standard Operating Procedures. Qualifications Required Education and/or Experience 5 year minimum related experience. Attend and complete California Department of ABC Lead Training Program. Possess a Riverside County Department of Environmental Health Food Handlers Certificate or be able to obtain a Riverside County Health Department card within one week of employment. Working Conditions/Physical Requirements To perform this job successfully, the individual must me able to stand, move and work throughout the office area and properties, including walking up to 1 ½ mile, climbing stairs and sitting at a desk/work station for the duration of the shift. Also may be subjected to a smoke filled environment. The noise level in the work environment is usually moderate, but will escalate when located in the casino environment. Must be able to grasp, bend, lift and/or carry or otherwise move goods weighing a minimum of 25 lbs. on an intermittent basis, and sufficient dexterity of hand in order to use office equipment including, but not limited to: a computer keyboard, calculator, general office equipment and multi-line telephone. .

Job Details Rancho Mirage, CA Full Time Customer ServiceDescription The Call Center Supervisor is a key role to the Agua Caliente's guest service experience as it is directly responsible for the agents who are handling our valuable customer interactions. The Call Center Supervisor will be responsible for a team of agents and will be directly accountable for the performance (quality, adherence, attendance, etc.). As well, the Call Center Supervisor will serve as a shift manager, managing a shift of agents from multiple teams in order to meet service level goals using real-time call center management techniques inherent in the new operation. Essential Duties and Responsibilities (other duties may be assigned) Assisting Call Center agents with transactional processes and customer interactions; serving as the first point of escalation in more complex situations where hosts and customers need additional attention. Supervising, training, mentoring a team of 10-14 agents; directly responsible for quantitative and qualitative performance scores posted by team members. Conduct trainings to ensure Call Center Agents are meeting Forbes standards on a consistent basis. Responsible for hosting coaching and counseling sessions. Assisting the Call Center Operations Manager to create, strategize, execute and maintain new projects that will provide for a more elevated guest service experience. Trains new and existing employees for the efficient operation of the department. Helps establish and maintain appropriate staffing levels based on call volume. Assists Group Sales and Player Development team configure room block, rate codes and online bookings. Provides excellent service to both internal and external guests. Adheres to all Tribal Ordinances, Regulations, Internal Controls, and Standard Operating Procedures Supervisory Responsibilities Carries out responsibilities in accordance with the organizations policies, procedures. Responsibilities include assistants to train central room reservations agents in taking reservations and operating computer terminals and printers to store and receive reservation data. Access to Sensitive Areas and Information As per the ACGC Access Matrix Signatory Ability Employee payroll/time records Qualifications Required Education and/or Experience High School Diploma/G.E.D. 5 years call center experience. Supervisor experience preferred Working Conditions/Physical Demands To perform this job successfully, the individual must be able to stand, move and work throughout the office area and properties, including walking up to 1 ½ mile, climbing stairs and sitting at a desk/workstation for the duration of the shift. Also, may be subjected to a smoke-filled environment. Typically, the individual will be housed in an office environment. The noise level in the work environment is usually moderate but will escalate when located in the casino environment. Must be able to grasp, bend, lift and/or carry or otherwise move goods weighing a minimum of 25 lbs. on an intermittent basis, and sufficient dexterity of hand in order to use office equipment including, but not limited to: a computer keyboard, calculator, general office equipment and multi-line telephone.

Job Details Agua Caliente Band of Cahuilla Indians - Palm Springs, CA Full TimeDescription Come work for the leading employer in the Coachella Valley. Agua Caliente offers a comprehensive benefit and compensation package that includes rich medical and dental benefits, a 401k plan with employer match, more than 3 weeks of paid time off per year for newly hired employees, and other great benefits like food and beverage discounts at our three casinos, fuel discounts, tuition and wellness reimbursement, plus much, more. WHO ARE WE: The Agua Caliente Band of Cahuilla Indians is a federally recognized Indian Tribe located in Palm Springs, California, with 32,000 acres of reservation lands that spread across Palm Springs, Cathedral City, Rancho Mirage, and into the Santa Rosa and San Jacinto mountains. The Tribe currently owns and operates two 18-hole championship golf courses, 3 casinos located in Cathedral City, Rancho Mirage, and downtown Palm Springs, two world class spas, and a fuel station. For more information about the Tribe, visit ************************* JOB DESCRIPTION SUMMARY The Internal Auditor is responsible for assisting on individual internal audit projects, as part of the total internal audit plan. This responsibility includes performing internal audit procedures and preparing work paper documentation reflecting the results of the work performed. Work performed will include coverage of functional and operating units, focusing on financial, operational and compliance processes. Additionally, the Internal Auditor may perform follow-up on the status of outstanding internal audit issues. The Internal Auditor will also assist in the development of individual audit plans and champion internal controls and corporate governance concepts throughout the ACBCI business entities. ESSENTIAL DUTIES AND RESPONSIBILITIES (other duties may be assigned) Performs assigned audits in accordance with the approved audit program. Evaluates the adequacy of internal controls and compliance with company policies and procedures by conducting interviews with all levels of personnel, examining transactions, documents, records and reports and observing procedures. Identifies and defines issues and reviews and analyzes evidence. Prepares work papers in accordance with the IIA professional standards. Assists in recommendations based on independent judgment of corrective action and identifies improvements and efficiencies. Prepares audit reports for distribution to management and senior management documenting the results of the audit. Complies with all applicable Tribal regulations, internal controls and policies and procedures. Documents and reports all exceptions/variations/deviations immediately upon awareness. Provides excellent internal and external guest service. SUPERVISORY RESPONSIBILITIES None ACCESS TO SENSITIVE AREAS AND INFORMATION Access to areas specified in the ACGC Access Matrix Qualifications MINIMUM REQUIREMENTS Bachelor's Degree in Accounting, Finance or related field desired. Minimum of two years of internal audit experience with demonstrated knowledge of financial, operational and compliance audits or a minimum of three years related experience in lieu of internal audit experience. Must have intermediate to advanced computer skills in spreadsheets and word processing applications. Experience with data analytics software is highly desirable. Ability to define problems, collect data, establish facts, draw valid conclusions and devise effective solutions. Ability to compose detailed, concise and accurate documentation to include but not limited to audit reports and other audit correspondences. Ability to speak effectively to all levels of the organization. WORKING CONDITIONS/PHYSICAL DEMANDS To perform this job successfully, the individual must able to stand, move and work throughout the office area and properties, including walking up to 1 ½ miles, climbing stairs and sitting at a desk/work station for the duration of the shift. Also may be subjected to a smoke filled environment. Typically the individual will be housed in an office environment. The noise level in the work environment is usually moderate, but will escalate when located in the casino environment. Must be able to grasp, bend, lift and/or carry or otherwise move goods weighing a minimum of 25 lbs. on an intermittent basis, and sufficient dexterity of hand in order to use office equipment including, but not limited to computer keyboard, calculator, general office equipment and multi-line telephone

Job Details Agua Caliente Palm Springs - Palm Springs, CA On Call Casino OperationsDescription A Table Games Dealer deals cards, sells chips to customers, pays customers and collects bets, and verifies fills/credits. Essential Duties and Responsibilities (other duties may be assigned) Provides excellent guest service. Must adhere to all aspects of the Anti-Money Laundering (AML) Program and its regulations, including, but not limited to, Title 31 Cash Transactions, Suspicious Activity Reporting and Customer Identification requirements. Maintain a friendly relationship with customers. Exchange cash for playing chips. Ensure that wagers are placed before cards are dealt. Deals cards according to casino standard procedures. Compute payable odds to pay winning bets. Pay winning bets and collect losing bets. Possess good working knowledge and understanding of Agua Caliente 21 games. Adheres to casino policies, procedures and internal controls. Maintains integrity of table games activity. Responsible for table security at all times. Maintain a clean and neat table at all times. Responsible for depositing paperwork in drop box. Verify currency before placing in drop box. Supervisory Responsibilities None GAMING EXPERIENCE REQUIRED Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and/or Experience High school diploma or GED. One or more years related experience and/or training; or equivalent combination of education and experience in dealing cards. Must be auditioned, meet the Agua Caliente Casinos requirements for dealing efficiency and pass appropriate proficiency test. Must be able to deal the game in a fluid manner. Must possess the ability to differentiate Cheque color and appropriate values of each. Must have a professional demeanor and be able to communicate well with the public. Working Conditions/Physical Demands To perform this job successfully, the individual must be able to stand, move and work throughout the office area and properties, including walking up to 1 mile, climbing stairs and sitting at a desk/work station for the duration of the shift. Must be able to work in a smoke filled environment. Typically the individual will be housed in an office environment. The noise level in the work environment is usually moderate, but will escalate when located in the casino environment. Must be able to grasp, bend, lift and/or carry or otherwise move goods weighing a minimum of 25 lbs. on an intermittent basis, and sufficient dexterity of hand in order to use office equipment including, but not limited to: a computer keyboard, calculator, general office equipment and multi-line telephone.

Job Details Palm Springs, CA Full Time Banking - CageDescription PAY: Competitive Hourly Rate + Tips To be a Guest Service ambassador for the casino, as well as performing accurate monetary and financial transactions, as assigned. Essential Duties and Responsibilities, includes but not limited to: Exchange cash for various casino instruments, exchange various casino instruments for cash, exchange cash for cash. Train and work in all Casino Cage banks and windows, including (but not limited to) the chip bank, employee bank, cash machines bank and vault bank. Pay slot and table games jackpots Issue casino credit markers and take payment on outstanding casino credit debt Perform credit card advance and electronic check transactions Comply with all Federal Anti-Money Laundering requirements and regulations Provide excellent service to our casino guests and team members Supervisory Responsibilities Access to Sensitive Areas and Information As per the ACGC Access Matrix. Signatory Ability All Cage related forms GAMING EXPERIENCE PREFERRED Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Required Education and/or Experience High school diploma or G.E.D. 1 year related experience and/or training; or equivalent combination of education and experience in high volume cash operations. Must be able to use a Ten Key Adding Machine. Must have a professional demeanor and be able to communicate well with the public. Must be able to communicate in English. Must be able to work in an intense and fast paced environment where a high degree of concentration is necessary to perform required job duties. Working Conditions/Physical Demands To perform this job successfully, the individual must be able to stand, move and work throughout the office area and properties, including walking up to 1 mile, climbing stairs and standing at a desk/work station for the duration of the shift. Must be able to work in a smoke filled environment. Typically the individual will be housed in an office environment. The noise level in the work environment is usually moderate, but will escalate when located in the casino environment. Must be able to grasp, bend, lift and/or carry or otherwise move goods weighing a minimum of 50 lbs. on an intermittent basis, and sufficient dexterity of hand in order to use office equipment including, but not limited to: a computer keyboard, calculator, general office equipment and multi-line telephone.

Come work for the leading employer in the Coachella Valley. Agua Caliente offers a comprehensive benefit and compensation package that includes rich medical and dental benefits, a 401k plan with employer match, more than 3 weeks of paid time off per year for newly hired employees, and other great benefits like food and beverage discounts at our three casinos, fuel discounts, tuition and wellness reimbursement, plus much, more. WHO ARE WE: The Agua Caliente Band of Cahuilla Indians is a federally recognized Indian Tribe located in Palm Springs, California, with 32,000 acres of reservation lands that spread across Palm Springs, Cathedral City, Rancho Mirage, and into the Santa Rosa and San Jacinto mountains. The Tribe currently owns and operates two 18-hole championship golf courses, 3 casinos located in Cathedral City, Rancho Mirage, and downtown Palm Springs, two world class spas, and a fuel station. For more information about the Tribe, visit ************************* JOB DESCRIPTION SUMMARY Operates light motorized equipment, and vehicles on the golf course, and does related work as needed for golf course maintenance. Employee is under the direction of superintendent, assistant superintendent, and the foreman. ESSENTIAL DUTIES AND RESPONSIBILITIES (other duties may be assigned) * Mows greens, tees, aprons, and approaches to greens and other areas not accessible with larger mowers. Rakes sand bunkers. * Aerifygreens and tees, verity-cut greens and tees, operates sod cutter, uses fertilizers * Maintains fuel, oil and other equipment fluid levels daily and reports equipment problems and failures * Performs basic preventive maintenance on equipment * May operate large mowing equipment SUPERVISORY RESPONSIBILITIES None ACCESS TO SENSITIVE AREAS AND INFORMATION None KEYS To equipment Signatory Ability Receiving with Management approval

Job Details Experienced Agua Caliente Palm Springs - Palm Springs, CA Full Time 20Description Responsible for the day to day operations of the Table Games/Deals cards, sells chips, pays customers, collects bets, and verifies fills/credits. Essential Duties and Responsibilities(other duties may be assigned) When acting as a Floor Supervisor: Must adhere to all aspects of the Anti-Money Laundering (AML) Program and its regulations, including, but not limited to, Title 31 Cash Transactions, Suspicious Activity Reporting and Customer Identification requirements. Monitors the performance of subordinates, ensuring adherence to casino policies and procedures. Approves and oversees count table inventory at the beginning and end of shifts. Facilitates replenishment of chips. Supervises issuance of cards. Instructs personnel on table assignment. Handles minor guest complaints. Maintains integrity of Table Games. Assists Shift Manager with gaming operations. Can perform duties assigned by Shift Manager. When acting as a Dealer: Must adhere to all aspects of the Anti-Money Laundering (AML) Program and its regulations, including, but not limited to, Title 31 Cash Transactions, Suspicious Activity Reporting and Customer Identification requirements. Perform all duties and responsibilities of a Poker and 21 Dealer. Supervisory Responsibilities When acting as a Floor Supervisor: Directly supervises the dealers. Carries out supervisory responsibilities in accordance with the organizations policies, procedures and applicable laws. Responsibilities include planning, assigning and directing work; gives input on performance appraisal; rewarding and disciplining employees; addressing complaints and resolving problems. GAMING EXPERIENCE REQUIRED Qualifications Qualification Requirements To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and/or Experience One or more years' experience and/or training; or equivalent combination of education and experience Must pass Dealer audition and proficiency test. Must be able to communicate in English. Must possess the ability to differentiate Cheque color and appropriate values of each. Working Conditions/Physical Demands To perform this job successfully, the individual must be able to stand, move and work throughout the office area and properties, including walking up to 1 mile, climbing stairs and sitting at a desk/workstation for the duration of the shift. Must be able to work in a smoke-filled environment. Typically, the individual will be housed in an office environment. The noise level in the work environment is usually moderate but will escalate when located in the casino environment. Must be able to grasp, bend, lift and/or carry or otherwise move goods weighing a minimum of 25 lbs. on an intermittent basis, and sufficient dexterity of hand in order to use office equipment including, but not limited to: a computer keyboard, calculator, general office equipment and multi-line telephone.

Job Details Indian Canyon Golf Resort - Palm Springs, CA Part TimeDescription Come work for the leading employer in the Coachella Valley. Agua Caliente offers a comprehensive benefit and compensation package that includes rich medical and dental benefits, a 401k plan with employer match, more than 3 weeks of paid time off per year for newly hired employees, and other great benefits like food and beverage discounts at our three casinos, fuel discounts, tuition and wellness reimbursement, plus much, more. WHO ARE WE: The Agua Caliente Band of Cahuilla Indians is a federally recognized Indian Tribe located in Palm Springs, California, with 32,000 acres of reservation lands that spread across Palm Springs, Cathedral City, Rancho Mirage, and into the Santa Rosa and San Jacinto mountains. The Tribe currently owns and operates two 18-hole championship golf courses, 3 casinos located in Cathedral City, Rancho Mirage, and downtown Palm Springs, two world class spas, and a fuel station. For more information about the Tribe, visit ************************* Job Description Summary Responsible for the maintenance and sanitation of all food service operations. Performs duties such as dishwashing, cleaning of all production equipment, floor cleaning and trash removal. This is a general utility position that may call for many additional tasks. Essential Duties and Responsibilities (other duties may be assigned) General kitchen, back of house cleanliness, removes all garbage and boxes. Pot washing and dishwashing. Floor sanitation. Cleaning maintenance on all kitchen equipment and returns to proper place. Follows direction of lead Sous Chef at all times. Transports food from kitchen to Dining room. Assists receiving in putting food products away. Assists servers in replenishing clean dishes and silverware. Assists servers in bussing tables in Dining room. Wears appropriate uniform - white shirt & checkered pants, apron, hair net, slip resistant shoes, name and gaming badge. Provides excellent guest service to both guest and internal clients. Must adhere to all Tribal Ordinance, Regulations, and the ACCRS and SRC System of Internal Controls, and Standard Operating Procedures. Supervisory Responsibilities None. Access to Sensitive Areas and Information As allowed per the ACGC access matrix. Signatory Ability None. Qualifications Education and/or Experience 5 years of related work preferred. Possess a Riverside County Department of Environmental Health Food Handlers Certificate. Chemical handling as per MSDS; ability to communicate effectively with others; understands and complies with all company and departmental rules and regulations. Working Conditions/Physical Demands To perform this job successfully, the individual must me able to stand, move and work throughout the office area and properties, including walking up to 1 ½ mile, climbing stairs and sitting at a desk/work station for the duration of the shift. Also may be subjected to a smoke filled environment. The noise level in the work environment is usually moderate, but will escalate when located in the casino environment. Must be able to grasp, bend, lift and/or carry or otherwise move goods weighing a minimum of 25 lbs. on an intermittent basis, and sufficient dexterity of hand in order to use office equipment including, but not limited to: a computer keyboard, calculator, general office equipment and multi-line telephone.

Assists Director of Entertainment with implementing and managing all entertainment events for the property. Oversee the ongoing operations of the ACCRS Box Office including supervising all Box Office and Usher staff as well as handle all talent advances with the Tour Managers. Essential Duties and Responsibilities (other duties may be assigned) * Works closely with Player Development to manage player blocks and the Database Manager to coordinate direct mail schedules and email blast as it pertains to all entertainers. * Create and maintain entertainment schedule for the property. * Develop, implement and execute property entertainment events effectively and efficiently. Build all entertainment events in the venue's ticketing system. * Work with tours and artist agencies to facilitate VIP programs and ensure they are built correctly prior to on-sale. * Fulfills talent arrangements as specified in the contract rider, and ensures lodging, transportation, F&B, and security requirements are fulfilled. * Manage all front of house operations on show days. * Responsible for show staff personnel including ushers, box office attendants, ticket takers, production runners and external entertainment merchandising companies. * Coordinate with necessary external vendors, i.e., Entertainers and their agents, management and promoters, convention support companies for decorations and rentals of props and/or special equipment; external hotel/transportation companies as needed: and internal departments, i.e., Hotel, Marketing, Security, EVS, F&B to ensure each event runs seamlessly and smoothly. * Assists the Director of Entertainment with training and enforcing all standard operation procedures, internal controls, and company policies and job performance. * Contacts the upcoming talent before the concert to review and discuss specifics relative to the non-technical contractual requirements that are outlined in the contract rider. * Hosts talent while on property and fulfills talent requests, as approved by the Production Manager or specified in the Contract Rider. * Work closely with Director of Entertainment to build and set offers within the ticketed event. * Work closely with Director Of Entertainment in monitoring ticket sales and areas of opportunity. * Monitor platinum sales and dynamic pricing opportunities. * Works closely with finance departments for ticketing settlements. * Train box office cashiers, ACE Club and Essentials staff in ticket sales. * Monitor all comp ticket requests. * Process player development ticket requests and distributions. * Build relationships with 3rd party sellers. * Setup and manage API accounts for 3rd party sellers. * Must adhere to all Tribal Ordinance, Regulation, and the ACCRS and SRC System of Internal Controls, and Standard Operating Procedures. Supervisory Responsibilities Box Office Attendants Ushers Access to Sensitive Areas and Information (ACCRS & SRC) Per the ACGC Access Matrix Signatory Ability Complimentaries per the Comp Matrix Promotion forms as defined and approved by the Gaming Commission HR related forms Purchase Requisitions